Frequently Asked Questions | Crown Equipment

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<li class="auto nav__links--primary level-3 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/forklift-product-selector.html" title="Forklift Selector"><span class="link-component-name">Forklift Selector</span></a></span> </li> <li class="auto nav__links--primary level-3 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/forklifts/pallet-trucks.html" title="Pallet Trucks"><span class="link-component-name">Pallet Trucks</span></a></span> </li> <li class="auto nav__links--primary level-3 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/forklifts/stackers.html" title="Stackers"><span class="link-component-name">Stackers</span></a></span> </li> <li class="auto nav__links--primary level-3 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/forklifts/electric-counterbalance-forklifts.html" title="Electric Counterbalance"><span class="link-component-name">Electric 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nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/batteries-and-chargers.html" title="V-Force Batteries / Chargers" target="_blank" rel="noopener noreferrer"><span class="link-component-name">V-Force Batteries / Chargers</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/products.html" title="All Products" target="_blank" rel="noopener noreferrer"><span class="link-component-name">All Products</span></a></span> </li> </ul> </div> </li> <li class="auto nav__links--primary level-1 nav__links--primary-has__sub "> <span class="nav__link js_nav__link"> <a href="#nav__8796108948552" data-toggle="collapse" title="Solutions" class="collapsed cat-collapse" aria-expanded="false">Solutions<span class="icon-caret up hidden-md hidden-lg"></span> </a> </span> <div id="nav__8796108948552" class="collapse collapsible-link1" aria-expanded="false"> <ul class="sub-links-wrap"> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/automation.html" title="Automation Solutions" target="_blank" rel="noopener noreferrer"><span class="link-component-name">Automation Solutions</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/connected-solutions.html" title="Connected Solutions" target="_blank" rel="noopener noreferrer"><span class="link-component-name">Connected Solutions</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/v-force-energy-solutions.html" title="Energy Solutions"><span class="link-component-name">Energy Solutions</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a 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class="link-component-name">View All Solutions</span></a></span> </li> </ul> </div> </li> <li class="auto nav__links--primary level-1 nav__links--primary-has__sub "> <span class="nav__link js_nav__link"> <a href="#nav__8796108391496" data-toggle="collapse" title="Support" class="collapsed cat-collapse" aria-expanded="false">Support<span class="icon-caret up hidden-md hidden-lg"></span> </a> </span> <div id="nav__8796108391496" class="collapse collapsible-link1" aria-expanded="false"> <ul class="sub-links-wrap"> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/service-parts.html" title="Service & Parts" target="_blank" rel="noopener noreferrer"><span class="link-component-name">Service & Parts</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/safety-training.html" title="Safety & Training" target="_blank" rel="noopener noreferrer"><span class="link-component-name">Safety & Training</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/forklift-dealers.html" title="Dealer Network" target="_blank" rel="noopener noreferrer"><span class="link-component-name">Dealer Network</span></a></span> </li> <li class="auto nav__links--primary level-2 "> <span class="nav__link js_nav__link"> <a href="https://www.crown.com/en-us/support.html" title="View All Support" target="_blank" rel="noopener noreferrer"><span class="link-component-name">View All Support</span></a></span> </li> </ul> </div> </li> <li class="auto nav__links--primary level-1 nav__links--primary-has__sub "> <span class="nav__link js_nav__link"> <a href="#nav__8796108719176" data-toggle="collapse" title="Why Crown" class="collapsed cat-collapse" aria-expanded="false">Why Crown<span class="icon-caret up hidden-md hidden-lg"></span> </a> </span> <div 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Purchases</div></div></div></div><div class="breadcrumb-section"> <ol class="breadcrumb c-breadcrumb"> <li> <a href="https://www.crown.com/en-us.html">Home</a> </li> <li class="active">Frequently Asked Questions</li> </ol> </div> </div><a id="skip-to-content"></a> <div class="main__inner-wrapper"> <div class="container__full"> <div class="row"> <div class="yCmsContentSlot col-md-3"> <div class="content"><div class="nav_column"> <div class="title_holder"> <div class="title"> <div class="title-top"></div> </div> <h2></h2> </div> <div class="item"> <ul><li><span style="font-size:16px"><a href="#a00" rel="nofollow">About Us</a></span></li><li><span style="font-size:16px"><a href="#b00" rel="nofollow">Payment</a></span></li><li><span style="font-size:16px"><a href="#c00" rel="nofollow">Shipping</a></span></li><li><span style="font-size:16px"><a href="#d00" rel="nofollow">Taxes</a></span></li><li><span style="font-size:16px"><a href="#e00" rel="nofollow">Return Information</a></span></li><li><span style="font-size:16px"><a href="#f00" rel="nofollow">Order Management</a></span></li><li><span style="font-size:16px"><a href="#g00" rel="nofollow">Warranty</a></span></li><li><span style="font-size:16px"><a href="#h00" rel="nofollow">More</a></span></li></ul> </div> </div></div></div><div class="yCmsContentSlot col-md-9"> <div class="content"><a name="00"></a> <div class="textpage textpage-faqs"> <div class="item_container"> <h2><a name="a00"></a>About Us</h2> <h3><a name="a01"></a>When can I shop Crown’s online store?</h3> <p><span style="font-size:16px">You’re welcome to shop whenever you’d like. Our online store is open 24 hours a day, seven days a week. Your purchase will be processed and shipped as quickly as possible after you place your order.</span></p> <p></p> <h3><a name="a02"></a>Where are you located?</h3> <p><span style="font-size:16px">Crown has an extensive global production, sales and service network to meet customer needs anytime, anywhere. Our strategic locations worldwide offer reliable, flexible and responsive support including sales, service, regional training centers and much more. Our North American headquarters is located in New Bremen, Ohio.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="b00"></a>Payment</h2> <h3><a name="b01"></a>What are my payment options?</h3> <p><span style="font-size:16px">We accept payment by Visa, Mastercard and American Express credit cards as well as Visa- and Mastercard-branded debit cards.</span></p> <p></p> <h3><a name="b02"></a>When will my order be charged to my credit card?</h3> <p><span style="font-size:16px">While your order is processed, an authorization hold (also known as a pending charge) will be placed on your credit or debit card for the amount of the purchase. We do not charge your credit card until your items are ready to ship. If your order is sent in multiple shipments, only the items that have shipped will be charged to your card.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="c00"></a>Shipping</h2> <h3><a name="c01"></a>What shipping options are available?</h3> <p><span style="font-size:16px">Crown uses a variety of carriers and will use the most appropriate delivery method based on the weight and shipping destination of your online order. Items on the same order may be shipped separately from more than one fulfillment location to help facilitate prompt delivery. Shipping charges will be split across multiple shipments when they occur but will not result in any additional shipping charges.</span></p> <p></p> <h3><a name="c02"></a>Where do you ship?</h3> <p><span style="font-size:16px">We offer shipping to the 48 contiguous United States. To purchase Crown products in other locations, contact your <a href="https://www.crown.com/en-us/forklift-dealers.html" rel="nofollow">nearest dealer for more information</a>.</span></p> <p></p> <h3><a name="c03"></a>When will I receive my order?</h3> <p><span style="font-size:16px">Order fulfillment timeframes vary by product.</span></p> <p></p> <a name="c03"></a><a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="d00"></a>Taxes</h2> <h3><a name="d01"></a>How is Tax calculated?</h3> <p><span style="font-size:16px">Crown is registered in all 50 U.S. states and is required to observe all state and local tax laws associated with online purchases. Applicable tax rates based on the shipping address and zip code entered with your purchase will be applied to your order total including shipping & handling charges, which have been deemed taxable in most jurisdictions.</span></p> <p></p> <h3><a name="d02"></a>What if I have a tax exemption?</h3> <p><span style="font-size:16px">Our online ordering system does not allow for tax-exempt purchases at this time so appropriate taxes will be added to all online orders. If your business has qualified for tax-exempt status and submits an online order, please contact your <a href="https://www.crown.com/en-us/forklift-dealers.html" rel="nofollow">local Crown dealer for more information</a>.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="e00"></a>Return Information</h2> <h3><a name="e01"></a>What is your return policy?</h3> <p><span style="font-size:16px">Returns will not be accepted without Crown’s prior written authorization. Buyer is responsible for return shipping costs as well as any handling, restocking and related fees associated with the return, as determined by Crown in its sole discretion.</span></p> <p></p> <h3><a name="e02"></a>What if my delivered order is damaged?</h3> <p><span style="font-size:16px">If your order appears damaged when delivered, please contact the Crown retail location indicated on your order confirmation and receipt.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="f00"></a>Order Management</h2> <h3><a name="f01"></a>How do I make changes to an order I’ve already placed?</h3> <p><span style="font-size:16px">Orders placed online cannot be directly edited once they are submitted. To request changes to your order, contact the Crown retail location indicated on your order confirmation and receipt. If changes will result in additional charges, please have your original payment method available.</span></p> <p></p> <h3><a name="f02"></a>How do I check my order status?</h3> <p><span style="font-size:16px">If you have questions about the status of your order or any other order-specific questions, please contact the Crown retail location indicated on your order confirmation and receipt.</span></p> <p></p> <h3><a name="f03"></a>Who should I contact if I have not received my order within an expected timeframe?</h3> <p><span style="font-size:16px">Delivery timeframes vary based on the items ordered and the delivery location. If you have not received your order within an expected timeframe, please contact the Crown retail location indicated on your order confirmation and receipt.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="g00"></a>Warranty</h2> <h3><a name="g01"></a>Do online purchases offer the same warranties as orders placed through a Crown retail location?</h3> <p><span style="font-size:16px">Yes. Parts or trucks purchased on crown.com carry the same warranties as those purchased through a Crown retail location.</span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <div class="item_container"> <h2><a name="h00"></a>More</h2> <h3><a name="h01"></a>What if my question isn’t answered here?</h3> <p><span style="font-size:16px">If you have any additional questions or would like to get in touch with Crown, please click here to <a href="https://www.crown.com/en-us/contact-us.html" rel="nofollow">contact us.</a></span></p> <p></p> <a href="#00" rel="nofollow">back to top</a></div> <p></p> <p></p> </div></div></div></div> </div> </div> <footer> <div class="container-fluid"> <div class="footer__top"> <div class="row hidden-xs equal align-items-center"> <div class="footer__left search-box-wrap hidden-sm"> <form name="search_form_SearchBox" method="get" action="/crown/en/search"> <input type="text" class="form-control js-site-search-input" autocomplete="off" 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