Frequently Asked Questions - Staradvertiser.com

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="viewport" content="initial-scale=1, maximum-scale=1" />  <title>Frequently Asked Questions - Staradvertiser.com</title>  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.1.3/dist/css/bootstrap.min.css" rel="stylesheet" integrity="sha384-1BmE4kWBq78iYhFldvKuhfTAU6auU8tT94WrHftjDbrCEXSU1oBoqyl2QvZ6jIW3" crossorigin="anonymous"> <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.1.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-ka7Sk0Gln4gmtz2MlQnikT1wXgYsOg+OMhuP+IlRH9sENBO0LRn5q+8nbTov4+1p" crossorigin="anonymous"></script> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.4.0/css/bootstrap.min.css"> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script> <script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.4.0/js/bootstrap.min.js"></script> <link rel="stylesheet" href="resources/styles/principal-update.css?v=1732844959" type="text/css" />  <style type="text/css"> body { font-family: Helvetica, Arial, sans-serif; margin: 1em; } a { color:#008fd3; font-weight:bold; } a:hover { color:#006b9e; font-weight:bold; } #sa-logo { width: auto; height: auto; } #sa-logo img { width: 100%; height: auto; max-width: 300px; } #subscriptionPlanContainer { width: 100%; max-width:875px; margin:0 auto; } #subscriptionPlanContainer p { font-size: 16px; color: #383838; line-height: 20px; margin-bottom: 1em; } #page-headline h1 { font-size: 30px; font-weight: bold; margin: 15px 0 !important; padding: 8px; text-align: center; text-transform: uppercase; color: #383838; background: none; } div#header { width: 100%; max-width: 980px; height: auto; padding: 15px 0 !important; } #container { border-radius: 5px; border: 0; padding: 1em; width: 100%; max-width: 980px; height:auto; margin-top: 1em; } .back-to-top, #expand-all-btn, #collapse-all-btn { color: #888; font-weight: bold; background: #f6f6f6; border: none; } .back-to-top:hover, #expand-all-btn:hover, #collapse-all-btn:hover{ background: #eee; color: #383838; } div#footer { width: 100%; max-width: 980px; } /*.quicklinks ul li a { color: #216a9e; } */ </style>  </head> <body> <div id="header"> <div id="sa-logo"> <a href="https://www.staradvertiser.com" target="_blank"><img src="images/Star-Advertiser-logo-color.jpg" alt="Honolulu Star-Advertiser" border="0" /></a> </div> <div class="clear"></div> <div id="page-headline"> <h1>Frequently Asked Questions</h1> </div> </div> <div id="container" class="p-4"> <div class="clear"></div> <div id="content">  <div id="subscriptionContainer"> <div id="subscriptionPlanContainer"> <span class="bodyText" id="top"> <div class="text-center mb-5 position-relative"> <input type="text" id="faq-search" name="faq-search" class="form-control " placeholder="What do you need help with?" onkeyup="highlightMatch(this)" /> <button type="button" class="btn btn-dark position-absolute top-0 end-0" style="border-top-left-radius: 0; border-bottom-left-radius: 0; color: #eee;" onclick="removehighlight(1);">Clear Search</button> </div> <span class="quicklinks"> <div class="text-right my-4"> <button onclick="expandAll();" id="expand-all-btn" >Expand All</button><button onclick="collapseAll();" class="d-none" id="collapse-all-btn">Collapse All</button> </div> <div class="accordion" id="accordionPanelsStayOpenExample"> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-1"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-1" aria-expanded="false" aria-controls="panelsStayOpen-collapseOne"> How do I get started? </button> </h2> <div id="faq-collapse-1" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingOne"> <div class="accordion-body"> <p>If you are a current print subscriber, <a href="https://gateway.staradvertiser.com/account_lookup.php">click here</a> to activate your account. <a href="https://gateway.staradvertiser.com/">Click here</a> to open a new account.</p>  <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-2" aria-expanded="false" aria-controls="panelsStayOpen-collapseTwo"> Why are you charging for some stories on your website? </button> </h2> <div id="faq-collapse-2" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingTwo"> <div class="accordion-body"> <p>The Star-Advertiser joins a growing number of small and large newspaper companies across the country, including the New York Times, that have taken this step. A recent University of Missouri survey found that at the papers in the United States that don't charge for online news content, only 15 percent had no plans to charge.</p> <p>As with other papers that have begun charging, we view this move as an investment in the future so that we can continue our journalistic mission of offering a credible report of news, information and opinion. No other organization can match the Star-Advertiser's breadth and depth of Hawaii news, and revenue from digital subscriptions will contribute to a continuing investment in journalists and technology.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-3"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-3" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What will continue to be free on Staradvertiser.com? </button> </h2> <div id="faq-collapse-3" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <ul> <li>Breaking News</li> <li>Weather</li> <li>AP Sports</li> <li>Event Calendars</li> <li>Photo Galleries</li> <li>Classifieds</li> <li>Obituaries</li> <li><a href="https://www.staradvertiser.com/download/" target="_blank">Star-Advertiser app</a> for your mobile device</li> </ul> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-4"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-4" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How will I know what story will require a subscription? </button> </h2> <div id="faq-collapse-4" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>A Blue Star = Subscriber Content.</p> <img src="https://gateway.staradvertiser.com/images/bluestar.jpg" /> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-5"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-5" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What time does new subscriber content appear on staradvertiser.com? </button> </h2> <div id="faq-collapse-5" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>New subscriber content will be avaliable after 1:30 a.m HST daily. The Print Replica will be available no later than 6 a.m HST</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-6"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-6" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What do I need to do to get access to subscriber content on staradvertiser.com? </button> </h2> <div id="faq-collapse-6" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Current print subscribers automatically receive "All Access". <a href="https://gateway.staradvertiser.com/account_lookup.php">Click here</a> to activate your account. You will need your telephone number and delivery zip code. (Please note that free access is for home delivery customers only.)</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-7"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-7" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What if I'm not a current print subscriber? </button> </h2> <div id="faq-collapse-7" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>If you are not currently a print subscriber please <a href="https://gateway.staradvertiser.com">click here</a> to view our subscription options.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-8"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-8" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> Can other members of my household get online access with my "All Access" subscription? </button> </h2> <div id="faq-collapse-8" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Currently only one login is included with each "All Access" subscription. </p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-9"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-9" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> I am an international customer. How can I sign up for Star-Advertiser subscription? </button> </h2> <div id="faq-collapse-9" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>If you live outside of the U.S. please call customer service at 1-808-538-6397 or <a href="https://gateway.staradvertiser.com/intl_sign_up.php">click here</a></p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-10"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-10" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What if I have a business account(s), how do I access the website? </button> </h2> <div id="faq-collapse-10" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Online access for business customers will remain tied to the number of print subscriptions. Should you have any questions, please contact our circulation department at <a href="mailto:circulation@staradvertiser.com">circulation@staradvertiser.com</a>.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-11"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-11" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> Will I need a digital subscription to comment? </button> </h2> <div id="faq-collapse-11" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Anyone with an <strong>Active Account</strong> who is logged into staradvertiser.com can comment. They must be respectful of other commenters and mindful of our commenting rules. Commenters may not create or maintain multiple accounts and may be blocked from commenting for doing so.</p> <br/><br/> <p>You can also visit our <a href="https://www.staradvertiser.com/comment-guidelines/">Comment Guidelines</a> to know more about our Comments Policy</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-12"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-12" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How do I change my current digital subscription package? </button> </h2> <div id="faq-collapse-12" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Please contact our Customer Service department at 808-538-6397 to change your subscription.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-13"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-13" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> Why can't I log-on to StarAdvertiser.com? </button> </h2> <div id="faq-collapse-13" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Please visit our <a href="https://gateway.staradvertiser.com/help.php" target="_blank">login help page</a>.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-14"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-14" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What is the Print Replica? </button> </h2> <div id="faq-collapse-14" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>The Print Replica of the newspaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - not including advertiser preprints - in PDF like form. It can be viewed on your computer's web browser, iPad, iPhone and some e-Readers.</p> <p>If you are an "All Access" subscriber you have unlimited access to the Print Replica of the Star-Advertiser.</a>.</p> <p>Subscribers have immediate access to their Print Replica (<a href="https://printreplica.staradvertiser.com/overview/" target="_blank">click here</a>).</p> <p>If you are unable to create your account, please contact Customer Service at <a href="mailto:customerservice@staradvertiser.com">customerservice@staradvertiser.com</a>.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-15"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-15" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What you should know about the Print Replica </button> </h2> <div id="faq-collapse-15" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Honolulu Star-Advertiser is a platform-independent portal. Viewing publications online requires no additional software or plug-in installation. It works on Windows and Macintosh systems. However, here are the minimum technical requirements for you to consider:</p> <br /><p><strong>Desktop</strong></p> <ul> <li>Internet Explorer: 9+ on Microsoft 7 or greater</li> <li>Internet Explorer Edge: Any</li> <li>Mac OS9+</li> <li>Chrome: Any</li> <li>Firefox: Any</li> <li>Safari: 9+</li>  </ul> <br /><p><strong>iOS App</strong></p> <ul> <li>Supports only 10+</li> <li>Requires iOS 10+ or later. Compatible with iPhone/iPad</li> </ul> <br /><p><strong>Google Play</strong></p> <ul> <li>Android OS Version: 4.4.0+ (API 19+)</li> </ul> <br /><br />  <p>Note: Latest releases of browsers are supported in beta.</p> <p>Subscribers have immediate access to their Print Replica (<a href="https://printreplica.staradvertiser.com/overview/" target="_blank">click here</a>).</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-16"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-16" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> What is the cancellation policy? </button> </h2> <div id="faq-collapse-16" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>You can cancel your subscription at any time. When you cancel, we will stop charging your account at your next scheduled deduction. Your unlimited access will continue until your subscription expires.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-17"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-17" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> My question was not answered here. How can I get more information? </button> </h2> <div id="faq-collapse-17" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p>Call customer service at 808-538-6397 (NEWS) or email <a href="mailto: customerservice@staradvertiser.com">customerservice@staradvertiser.com</a> for more information.</p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-18"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-18" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How to Remove Staradvertiser.com Cache - Chrome </button> </h2> <div id="faq-collapse-18" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p> Step 1: Select the <b>three vertical dots</b> in the upper-right corner to open the Chrome menu and then select <b>Settings</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-1.jpg" width="80%"> <br /><br /> Step 2: Select the <b>Security and Privacy</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-2.jpg" width="80%"> <br /><br /> Step 3: Select the <b>Site Settings</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-3.jpg" width="80%"> <br /><br /> Step 4: Scroll down and look for <b>Cookies and Site Data</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-4.jpg" width="80%"> <br /><br /> Step 5: Scroll down and look for <b>See all site data and permissions</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-5.jpg" width="80%"> <br /><br /> Step 6: On the search type <b>staradvertiser.com</b>.<br /><br /> <img src="images/customer-support/Chrome-Step-6.jpg" width="80%"> <br /><br /> Step 7: Click the <b>delete icon</b> and visit the page on a new tab.<br /><br /> <img src="images/customer-support/Chrome-Step-7.jpg" width="80%"> <br /><br /> </p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-19"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-19" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How to Remove Staradvertiser.com Cache - Mozilla Firefox </button> </h2> <div id="faq-collapse-19" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p> Step 1: Select the <b>three horizontal lines</b> in the upper-right corner to open the Firefox menu and then select <b>Settings</b>.<br /><br /> <img src="images/customer-support/Firefox-Step-1.jpg" width="80%"> <br /><br /> Step 2: Select the <b>Privacy and Security</b>.<br /><br /> <img src="images/customer-support/Firefox-Step-2.jpg" width="80%"> <br /><br /> Step 3: Select the <b>Manage Data</b>.<br /><br /> <img src="images/customer-support/Firefox-Step-3.jpg" width="80%"> <br /><br /> Step 4: In the search bar type <b>staradvertiser.com</b>.<br /><br /> <img src="images/customer-support/Firefox-Step-4.jpg" width="80%"> <br /><br /> Step 5: Select <b>staradvertiser.com website</b>.<br /><br /> <img src="images/customer-support/Firefox-Step-5.jpg" width="80%"> <br /><br /> Step 6: Click <b>Remove selected</b> and open <b>staradvertiser.com</b> in a new tab.<br /><br /> <img src="images/customer-support/Firefox-Step-6.jpg" width="80%"> <br /><br /> </p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-20"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-20" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How to Remove Staradvertiser.com Cache - Safari </button> </h2> <div id="faq-collapse-20" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p> Step 1: Select <b>Safari</b> in the upper-left corner to open the Safari menu and then select <b>Preferences</b>.<br /><br /> <img src="images/customer-support/Safari-Step-1.jpg" width="80%"> <br /><br /> Step 2: Select the <b>Privacy</b>.<br /><br /> <img src="images/customer-support/Safari-Step-2.jpg" width="80%"> <br /><br /> Step 3: Select the <b>Manage Website Data</b>.<br /><br /> <img src="images/customer-support/Safari-Step-3.jpg" width="80%"> <br /><br /> Step 4: In the search bar type <b>staradvertiser.com</b>.<br /><br /> <img src="images/customer-support/Safari-Step-4.jpg" width="80%"> <br /><br /> Step 5: Select <b>staradvertiser.com website</b>.<br /><br /> <img src="images/customer-support/Safari-Step-6.jpg" width="80%"> <br /><br /> Step 6: Click <b>Remove</b> and open <b>staradvertiser.com</b> in a new tab.<br /><br /> <img src="images/customer-support/Safari-Step-7.jpg" width="80%"> <br /><br /> </p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> <div class="accordion-item"> <h2 class="accordion-header" id="faq-heading-21"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#faq-collapse-21" aria-expanded="false" aria-controls="panelsStayOpen-collapseThree"> How to Clear Staradvertiser.com App Cache and Database </button> </h2> <div id="faq-collapse-21" class="accordion-collapse collapse" aria-labelledby="panelsStayOpen-headingThree"> <div class="accordion-body"> <p> Step 1: Open the <b>Staradvertiser.com App</b> in the upper-left corner to open the menu.<br /><br /> <img src="images/customer-support/Clear-App-Step-1.jpg" width="50%"> <br /><br /> Step 2: Select <b>Settings | Tutorial</b>.<br /><br /> <img src="images/customer-support/Clear-App-Step-2.jpg" width="50%"> <br /><br /> Step 3: Select <b>Clear</b> next to <b>Cache Size</b>.<br /><br /> <img src="images/customer-support/Clear-App-Step-3.jpg" width="50%"> <br /><br /> Step 4: On the pop up tap <b>OK</b>.<br /><br /> <img src="images/customer-support/Clear-App-Step-4.jpg" width="50%"> <br /><br /> Step 5: Select <b>Clear</b> next to <b>Database</b>.<br /><br /> <img src="images/customer-support/Clear-App-Step-5.jpg" width="50%"> <br /><br /> Step 6: On the pop up tap <b>OK</b>.<br /><br /> <img src="images/customer-support/Clear-App-Step-6.jpg" width="50%"> <br /><br /> </p> <div id="accordion-footer" class="text-right"> <button class="back-to-top" onclick="backtotop(this);window.location.href = '#header';" >Back to top</button> </div> </div> </div> </div> </div> </span> <div style="padding: 2px;"></div> </span> <div class="clear"></div> </div> </div>  </div> <div class="clear"></div> </div> <div id="footer"> <p>Copyright © 2024 Staradvertiser.com. All Rights Reserved.</p> <p><a href="https://printreplica.staradvertiser.com/" target="_blank">Print Replica</a> | <a href="https://gateway.staradvertiser.com/customer-service/" target="_blank">Customer Service</a> | <a href="faq.php" target="_blank">FAQs</a> | <a href="https://www.staradvertiser.com/about/privacy-policy/" target="_blank">Privacy Policy</a> | <a href="https://www.staradvertiser.com/about/terms-of-service/" target="_blank">Terms of Service</a></p> </div> </body> </html> <script type="text/javascript"> /* Redirect Users using URL */ const queryString = window.location.search; const urlParams = new URLSearchParams(queryString); const faqshow = urlParams.get('faq') if (faqshow != null ) { showFAQ(faqshow); } function backtotop(e){ accordion_body = e.closest(".accordion-collapse"); accordion_btn = document.querySelector("[data-bs-target='#"+accordion_body.id+"']"); accordion_body.classList.remove("show"); accordion_btn.classList.add("collapsed"); } function expandAll(){ accordionitem = document.getElementsByClassName('accordion-item'); expandAllBtn = document.getElementById('expand-all-btn'); collapseAllBtn = document.getElementById('collapse-all-btn'); expandAllBtn.classList.add('d-none'); collapseAllBtn.classList.remove('d-none'); for (var i = 0; i <= accordionitem.length; i++) { showFAQ(i,1); } } function collapseAll(){ accordionitem = document.getElementsByClassName('accordion-item'); expandAllBtn = document.getElementById('expand-all-btn'); collapseAllBtn = document.getElementById('collapse-all-btn'); collapseAllBtn.classList.add('d-none'); expandAllBtn.classList.remove('d-none'); for (var i = 0; i <= accordionitem.length; i++) { hideFAQ(i); } } function hideFAQ(faqshow){ faqaccordion = document.getElementById('faq-collapse-'+faqshow); faqaccordion_h2 = document.getElementById('faq-heading-'+faqshow); if ( faqaccordion_h2 !== null ) { faqaccordion_btn = faqaccordion_h2.firstElementChild; faqaccordion_btn.classList.add("collapsed"); } if ( faqaccordion !== null ) { faqaccordion.classList.add("collapse"); faqaccordion.classList.remove("show"); faqaccordion.scrollIntoView({ behavior: 'smooth' }); } } function showFAQ(faqshow,all = 0){ faqaccordion = document.getElementById('faq-collapse-'+faqshow); faqaccordion_h2 = document.getElementById('faq-heading-'+faqshow); if ( faqaccordion_h2 !== null ) { faqaccordion_btn = faqaccordion_h2.firstElementChild; faqaccordion_btn.classList.remove("collapsed"); } if ( faqaccordion !== null ) { faqaccordion.classList.remove("collapse"); faqaccordion.classList.add("show"); if (all == 0) { faqaccordion.scrollIntoView({ behavior: 'smooth' }); } } }//end of showFAQ function removehighlight(c){ if (c == 1) { faqsearch = document.getElementById("faq-search"); faqsearch.value = ""; } accordionbtn = document.getElementsByClassName("accordion-button"); accordionitem = document.getElementsByClassName("accordion-item"); for (var i = 0; i < accordionbtn.length; i++) { accordionbtn[i].classList.remove("highlight-acordion"); accordionitem[i].classList.remove("d-none"); } } function highlightMatch(e){ removehighlight(0); faqsearch = e.value.toLowerCase(); accordionbtn = document.getElementsByClassName("accordion-button"); accordionitem = document.getElementsByClassName("accordion-item"); if ( faqsearch.length > 0 ) { for (var i = 0; i < accordionbtn.length; i++) { btnTxt = accordionbtn[i].textContent.toLowerCase(); if(btnTxt.includes(faqsearch)){ accordionbtn[i].classList.add("highlight-acordion"); } if(!btnTxt.includes(faqsearch)){ accordionitem[i].classList.add("d-none"); } } } } </script>

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