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FAQs | Deliverability, DNSBLs, Malware & reputation data
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cubic-bezier(.645,.045,.355,1);width:100%}.dp__input::-moz-placeholder{opacity:.7}.dp__input::placeholder{opacity:.7}.dp__input:hover{border-color:var(--dp-border-color-hover)}.dp__input_reg{caret-color:transparent}.dp__input_focus{border-color:var(--dp-border-color-hover)}.dp__disabled{background:var(--dp-disabled-color)}.dp__disabled::-moz-placeholder{color:var(--dp-disabled-color-text)}.dp__disabled::placeholder{color:var(--dp-disabled-color-text)}.dp__input_icons{display:inline-block;height:1rem;height:var(--dp-font-size);width:1rem;width:var(--dp-font-size);stroke-width:0;box-sizing:content-box;color:var(--dp-icon-color);font-size:1rem;font-size:var(--dp-font-size);line-height:1.5rem;line-height:calc(var(--dp-font-size)*1.5);padding:6px 12px}.dp__input_icon{inset-inline-start:0}.dp__clear_icon,.dp__input_icon{color:var(--dp-icon-color);cursor:pointer;position:absolute;top:50%;transform:translateY(-50%)}.dp__clear_icon{inset-inline-end:0}.dp__input_icon_pad{padding-inline-start:35px;padding-inline-start:var(--dp-input-icon-padding)}.dp__input_valid{box-shadow:0 0 4px var(--dp-success-color);box-shadow:0 0 var(--dp-border-radius) var(--dp-success-color)}.dp__input_valid,.dp__input_valid:hover{border-color:var(--dp-success-color)}.dp__input_invalid{box-shadow:0 0 4px var(--dp-danger-color);box-shadow:0 0 var(--dp-border-radius) var(--dp-danger-color)}.dp__input_invalid,.dp__input_invalid:hover{border-color:var(--dp-danger-color)}.dp__menu{background:var(--dp-background-color);border:1px solid var(--dp-menu-border-color);border-radius:4px;border-radius:var(--dp-border-radius);font-family:-apple-system,blinkmacsystemfont,Segoe UI,roboto,oxygen,ubuntu,cantarell,Open Sans,Helvetica Neue,sans-serif;font-family:var(--dp-font-family);font-size:1rem;font-size:var(--dp-font-size);min-width:260px;min-width:var(--dp-menu-min-width);-webkit-user-select:none;-moz-user-select:none;user-select:none}.dp__menu,.dp__menu:after,.dp__menu:before{box-sizing:border-box}.dp__menu:focus{border:1px solid var(--dp-menu-border-color);outline:none}.dp--menu-wrapper{position:absolute;z-index:99999}.dp__menu_inner{padding:6px 8px;padding:var(--dp-menu-padding)}.dp--menu--inner-stretched{padding:6px 0}.dp__menu_index{z-index:99999}.dp__menu_disabled,.dp__menu_readonly{inset:0;position:absolute;z-index:999999}.dp__menu_disabled{background:hsla(0,0%,100%,.5);cursor:not-allowed}.dp__menu_readonly{background:transparent;cursor:default}.dp__arrow_top{border-inline-end:1px solid var(--dp-menu-border-color);border-top:1px solid var(--dp-menu-border-color);top:0;transform:translate(-50%,-50%) rotate(-45deg)}.dp__arrow_bottom,.dp__arrow_top{background-color:var(--dp-background-color);height:12px;left:50%;position:absolute;width:12px}.dp__arrow_bottom{border-bottom:1px solid var(--dp-menu-border-color);border-inline-end:1px solid var(--dp-menu-border-color);bottom:0;transform:translate(-50%,50%) rotate(45deg)}.dp__action_extra{padding:2px 0;text-align:center}.dp--preset-dates{border-inline-end:1px solid var(--dp-border-color);padding:5px}@media only screen and (width <= 600px){.dp--preset-dates{align-self:center;border:none;display:flex;max-width:calc(var(--dp-menu-width) - 16px);max-width:calc(var(--dp-menu-width) - var(--dp-action-row-padding)*2);overflow-x:auto}}.dp__sidebar_left{border-inline-end:1px solid var(--dp-border-color);padding:5px}.dp__sidebar_right{margin-inline-end:1px solid var(--dp-border-color);padding:5px}.dp--preset-range{border-radius:4px;border-radius:var(--dp-border-radius);color:var(--dp-text-color);display:block;padding:5px;text-align:left;transition:all .1s ease-in;transition:var(--dp-common-transition);white-space:nowrap;width:100%}.dp--preset-range:hover{background-color:var(--dp-hover-color);color:var(--dp-hover-text-color);cursor:pointer}@media only screen and (width <= 600px){.dp--preset-range{border:1px solid var(--dp-border-color);margin:0 3px}.dp--preset-range:first-child{margin-left:0}.dp--preset-range:last-child{margin-right:0}}.dp__menu_content_wrapper{display:flex}@media only screen and (width <= 600px){.dp__menu_content_wrapper{flex-direction:column-reverse}}.dp__calendar_header{align-items:center;color:var(--dp-text-color);display:flex;font-weight:700;justify-content:center;position:relative;white-space:nowrap}.dp__calendar_header_item{box-sizing:border-box;flex-grow:1;height:35px;height:var(--dp-cell-size);padding:5px;padding:var(--dp-cell-padding);text-align:center;width:35px;width:var(--dp-cell-size)}.dp__calendar_row{align-items:center;display:flex;justify-content:center;margin:5px 0;margin:var(--dp-row-margin)}.dp__calendar_item{box-sizing:border-box;color:var(--dp-text-color);flex-grow:1;text-align:center}.dp__calendar{position:relative}.dp__calendar_header_cell{border-bottom:thin solid var(--dp-border-color);padding:.5rem;padding:var(--dp-calendar-header-cell-padding)}.dp__cell_inner{align-items:center;border:1px solid transparent;border-radius:4px;border-radius:var(--dp-cell-border-radius);box-sizing:border-box;display:flex;height:35px;height:var(--dp-cell-size);justify-content:center;padding:5px;padding:var(--dp-cell-padding);position:relative;text-align:center;width:35px;width:var(--dp-cell-size)}.dp__cell_inner:hover{transition:all .2s}.dp__cell_auto_range_start,.dp__date_hover_start:hover,.dp__range_start{border-end-end-radius:0;border-start-end-radius:0}.dp__cell_auto_range_end,.dp__date_hover_end:hover,.dp__range_end{border-end-start-radius:0;border-start-start-radius:0}.dp__active_date,.dp__range_end,.dp__range_start{background:var(--dp-primary-color);color:var(--dp-primary-text-color)}.dp__cell_auto_range_end,.dp__cell_auto_range_start{border-bottom:1px dashed var(--dp-primary-color);border-top:1px dashed var(--dp-primary-color)}.dp__date_hover:hover,.dp__date_hover_end:hover,.dp__date_hover_start:hover{background:var(--dp-hover-color);color:var(--dp-hover-text-color)}.dp__cell_disabled,.dp__cell_offset{color:var(--dp-secondary-color)}.dp__cell_disabled{cursor:not-allowed}.dp__range_between{background:var(--dp-range-between-dates-background-color);border:1px solid var(--dp-range-between-border-color);border-radius:0;color:var(--dp-range-between-dates-text-color)}.dp__range_between_week{background:var(--dp-primary-color);border-bottom:1px solid var(--dp-primary-color);border-radius:0;border-top:1px solid var(--dp-primary-color);color:var(--dp-primary-text-color)}.dp__today{border:1px solid var(--dp-primary-color)}.dp__week_num{color:var(--dp-secondary-color);text-align:center}.dp__cell_auto_range{border-bottom:1px dashed var(--dp-primary-color);border-radius:0;border-top:1px dashed var(--dp-primary-color)}.dp__cell_auto_range_start{border-inline-start:1px dashed var(--dp-primary-color)}.dp__cell_auto_range_end{border-inline-end:1px dashed var(--dp-primary-color)}.dp__calendar_header_separator{background:var(--dp-border-color);height:1px;width:100%}.dp__calendar_next{margin-inline-start:10px;margin-inline-start:var(--dp-multi-calendars-spacing)}.dp__marker_dot,.dp__marker_line{background-color:var(--dp-marker-color);bottom:0;height:5px;position:absolute}.dp__marker_dot{border-radius:50%;left:50%;transform:translateX(-50%);width:5px}.dp__marker_line{left:0;width:100%}.dp__marker_tooltip{background-color:var(--dp-tooltip-color);border:1px solid var(--dp-border-color);border-radius:4px;border-radius:var(--dp-border-radius);box-sizing:border-box;cursor:default;padding:5px;position:absolute;z-index:99999}.dp__tooltip_content{white-space:nowrap}.dp__tooltip_text{align-items:center;color:var(--dp-text-color);display:flex;flex-flow:row nowrap}.dp__tooltip_mark{background-color:var(--dp-text-color);border-radius:50%;color:var(--dp-text-color);height:5px;margin-inline-end:5px;width:5px}.dp__arrow_bottom_tp{background-color:var(--dp-tooltip-color);border-bottom:1px solid var(--dp-border-color);border-inline-end:1px solid var(--dp-border-color);bottom:0;height:8px;position:absolute;transform:translate(-50%,50%) rotate(45deg);width:8px}.dp__instance_calendar{position:relative;width:100%}@media only screen and (width <= 600px){.dp__flex_display{flex-direction:column}}.dp__cell_highlight{background-color:var(--dp-highlight-color)}.dp__month_year_row{align-items:center;box-sizing:border-box;color:var(--dp-text-color);display:flex;height:35px;height:var(--dp-month-year-row-height)}.dp__inner_nav{align-items:center;border-radius:50%;color:var(--dp-icon-color);cursor:pointer;display:flex;height:25px;height:var(--dp-month-year-row-button-size);justify-content:center;text-align:center;width:25px;width:var(--dp-month-year-row-button-size)}.dp__inner_nav svg{height:20px;height:var(--dp-button-icon-height);width:20px;width:var(--dp-button-icon-height)}.dp__inner_nav:hover{background:var(--dp-hover-color);color:var(--dp-hover-icon-color)}[dir=rtl] .dp__inner_nav{transform:rotate(180deg)}.dp__inner_nav_disabled,.dp__inner_nav_disabled:hover{background:var(--dp-disabled-color);color:var(--dp-disabled-color-text);cursor:not-allowed}.dp--year-select,.dp__month_year_select{align-items:center;border-radius:4px;border-radius:var(--dp-border-radius);box-sizing:border-box;color:var(--dp-text-color);cursor:pointer;display:flex;height:35px;height:var(--dp-month-year-row-height);justify-content:center;text-align:center}.dp--year-select:hover,.dp__month_year_select:hover{background:var(--dp-hover-color);color:var(--dp-hover-text-color);transition:all .1s ease-in;transition:var(--dp-common-transition)}.dp__month_year_select{width:50%}.dp--year-select{width:100%}.dp__month_year_wrap{display:flex;width:100%}.dp__year_disable_select{justify-content:space-around}.dp__overlay{background:var(--dp-background-color);box-sizing:border-box;color:var(--dp-text-color);font-family:-apple-system,blinkmacsystemfont,Segoe UI,roboto,oxygen,ubuntu,cantarell,Open Sans,Helvetica Neue,sans-serif;font-family:var(--dp-font-family);transition:opacity 1s ease-out;width:100%;z-index:99999}.dp--overlay-absolute{height:100%;left:0;position:absolute;top:0}.dp--overlay-relative{position:relative}.dp__overlay_container::-webkit-scrollbar-track{background-color:var(--dp-scroll-bar-background);box-shadow:var(--dp-scroll-bar-background)}.dp__overlay_container::-webkit-scrollbar{background-color:var(--dp-scroll-bar-background);width:5px}.dp__overlay_container::-webkit-scrollbar-thumb{background-color:var(--dp-scroll-bar-color);border-radius:10px}.dp__overlay:focus{border:none;outline:none}.dp__container_flex{display:flex}.dp__container_block{display:block}.dp__overlay_container{flex-direction:column;overflow-y:auto}.dp__time_picker_overlay_container{height:100%}.dp__overlay_row{align-items:center;box-sizing:border-box;display:flex;flex-wrap:wrap;margin-inline:auto auto;max-width:100%;padding:0;width:100%}.dp__flex_row{flex:1}.dp__overlay_col{box-sizing:border-box;padding:3px;padding:var(--dp-overlay-col-padding);white-space:nowrap;width:33%}.dp__overlay_cell_pad{padding:10px 0;padding:var(--dp-common-padding) 0}.dp__overlay_cell_active{background:var(--dp-primary-color);color:var(--dp-primary-text-color)}.dp__overlay_cell,.dp__overlay_cell_active{border-radius:4px;border-radius:var(--dp-border-radius);cursor:pointer;text-align:center}.dp__overlay_cell:hover{transition:all .1s ease-in;transition:var(--dp-common-transition)}.dp__cell_in_between,.dp__overlay_cell:hover{background:var(--dp-hover-color);color:var(--dp-hover-text-color)}.dp__over_action_scroll{box-sizing:border-box;right:5px}.dp__overlay_cell_disabled{cursor:not-allowed}.dp__overlay_cell_disabled,.dp__overlay_cell_disabled:hover{background:var(--dp-disabled-color)}.dp__overlay_cell_active_disabled{cursor:not-allowed}.dp__overlay_cell_active_disabled,.dp__overlay_cell_active_disabled:hover{background:var(--dp-primary-disabled-color)}.dp--tp-wrap{max-width:260px;max-width:var(--dp-menu-min-width)}.dp__time_input{align-items:center;color:var(--dp-text-color);display:flex;font-family:-apple-system,blinkmacsystemfont,Segoe UI,roboto,oxygen,ubuntu,cantarell,Open Sans,Helvetica Neue,sans-serif;font-family:var(--dp-font-family);justify-content:center;-webkit-user-select:none;-moz-user-select:none;user-select:none;width:100%}.dp__time_col_reg_block{padding:0 20px}.dp__time_col_reg_inline{padding:0 10px}.dp__time_col_reg_with_button{padding:0 15px}.dp__time_col_sec{padding:0 10px}.dp__time_col_sec_with_button{padding:0 5px}.dp__time_col{align-items:center;display:flex;flex-direction:column;justify-content:center;text-align:center}.dp__time_col_block{font-size:2rem;font-size:var(--dp-time-font-size)}.dp__time_display{align-items:center;border-radius:4px;border-radius:var(--dp-border-radius);color:var(--dp-text-color);cursor:pointer;display:flex;justify-content:center}.dp__time_display:hover:enabled{background:var(--dp-hover-color);color:var(--dp-hover-text-color)}.dp__time_display_block{padding:0 3px}.dp__time_display_inline{padding:5px}.dp__time_picker_inline_container{display:flex;justify-content:center;width:100%}.dp__inc_dec_button{align-items:center;border-radius:50%;box-sizing:border-box;color:var(--dp-icon-color);cursor:pointer;display:flex;justify-content:center;margin:0;padding:5px}.dp__inc_dec_button,.dp__inc_dec_button svg{height:32px;height:var(--dp-time-inc-dec-button-size);width:32px;width:var(--dp-time-inc-dec-button-size)}.dp__inc_dec_button:hover{background:var(--dp-hover-color);color:var(--dp-primary-color)}.dp__inc_dec_button_inline{align-items:center;cursor:pointer;display:flex;height:8px;padding:0;width:100%}.dp__inc_dec_button_disabled,.dp__inc_dec_button_disabled:hover{background:var(--dp-disabled-color);color:var(--dp-disabled-color-text);cursor:not-allowed}.dp__pm_am_button{background:var(--dp-primary-color);border:none;border-radius:4px;border-radius:var(--dp-border-radius);color:var(--dp-primary-text-color);cursor:pointer;padding:10px;padding:var(--dp-common-padding)}.dp__tp_inline_btn_bar{background-color:var(--dp-secondary-color);border-collapse:collapse;height:4px;transition:all .1s ease-in;transition:var(--dp-common-transition);width:100%}.dp__tp_inline_btn_top:hover .dp__tp_btn_in_r{background-color:var(--dp-primary-color);transform:rotate(12deg) scale(1.15) translateY(-2px)}.dp__tp_inline_btn_bottom:hover .dp__tp_btn_in_r,.dp__tp_inline_btn_top:hover .dp__tp_btn_in_l{background-color:var(--dp-primary-color);transform:rotate(-12deg) scale(1.15) translateY(-2px)}.dp__tp_inline_btn_bottom:hover .dp__tp_btn_in_l{background-color:var(--dp-primary-color);transform:rotate(12deg) scale(1.15) translateY(-2px)}.dp--time-overlay-btn{background:none}.dp--time-invalid{background-color:var(--dp-disabled-color)}.dp__action_row{align-items:center;box-sizing:border-box;color:var(--dp-text-color);display:flex;flex-flow:row nowrap;padding:8px;padding:var(--dp-action-row-padding);width:100%}.dp__action_row svg{height:20px;height:var(--dp-button-icon-height);width:auto}.dp__selection_preview{color:var(--dp-text-color);display:block;font-size:.8rem;font-size:var(--dp-preview-font-size);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dp__action_buttons{align-items:center;display:flex;flex:0;justify-content:flex-end;margin-inline-start:auto}.dp__action_button{align-items:center;background:transparent;border:1px solid transparent;border-radius:4px;border-radius:var(--dp-border-radius);cursor:pointer;display:inline-flex;font-family:-apple-system,blinkmacsystemfont,Segoe UI,roboto,oxygen,ubuntu,cantarell,Open Sans,Helvetica Neue,sans-serif;font-family:var(--dp-font-family);font-size:.8rem;font-size:var(--dp-preview-font-size);height:22px;height:var(--dp-action-button-height);line-height:22px;line-height:var(--dp-action-button-height);margin-inline-start:3px;padding:1px 6px;padding:var(--dp-action-buttons-padding)}.dp__action_select{background:var(--dp-primary-color);color:var(--dp-primary-text-color)}.dp__action_select:hover{background:var(--dp-primary-color);transition:all .2s ease-in;transition:var(--dp-action-row-transtion)}.dp__action_select:disabled{background:var(--dp-primary-disabled-color);cursor:not-allowed}.dp__action_cancel{border:1px solid var(--dp-border-color);color:var(--dp-text-color)}.dp__action_cancel:hover{border-color:var(--dp-primary-color);transition:all .2s ease-in;transition:var(--dp-action-row-transtion)}.dp-quarter-picker-wrap{display:flex;flex-direction:column;height:100%;min-width:260px;min-width:var(--dp-menu-min-width)}.dp--qr-btn{padding:10px;padding:var(--dp-common-padding);width:100%}.dp--qr-btn:not(.dp--highlighted,.dp--qr-btn-active,.dp--qr-btn-disabled,.dp--qr-btn-between){background:none}.dp--qr-btn:hover:not(.dp--qr-btn-active,.dp--qr-btn-disabled){background:var(--dp-hover-color);color:var(--dp-hover-text-color);transition:all .1s 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type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is the Botnet Controller List (BCL)?","acceptedAnswer":{"@type":"Answer","text":"**What is the Spamhaus Botnet Controller List (BCL)**?\n\n\n* It is an advisory “drop all traffic” list consisting of single IPv4 addresses that are used by cybercriminals to control infected computers ([bots](https://en.wikipedia.org/wiki/Botnet)).\n* BCL does not contain any subnets or CIDR prefixes larger than /32.\n* BCL listings are made according to policies outlined in [BCL Listing Criteria](https://www.spamhaus.org/blocklists/botnet-controller-list).\n\n\n**What is the purpose of BCL?**\n\n\nThe main purpose of BCL is to block malicious traffic at the network edge.\n\n\n* BCL can be used in several different types of devices, from firewalls to intrusion detection systems (IDS/IPS) and many other security appliances.\n* BCL can also be used passively – for example, by checking the log files of web proxies, firewalls or any other security devices to detect botnet-generated traffic in your network."}},{"@type":"Question","name":"In what formats is BCL offered?","acceptedAnswer":{"@type":"Answer","text":"BCL is available in different formats, such as a rule file for various Intrusion Detection Systems (IDS)/ Intrusion Prevention Systems (IPS). It is also available in a plain-text file, in CSV, as a Response Policy Zone (RPZ) and via the [Spamhaus BGP Feed](https://www.spamhaus.org/blocklists/network-protection/) (BGPf).\n\n\nSpecific instructions for implementation will depend on what use case you have; such questions should be referred to the device documentation or vendor.\n\n\n**Is there a difference between the BCL and the BGPf?**\n\n\nThe [Spamhaus BGP feed](https://www.spamhaus.org/blocklists/network-protection/) (BGPf) is just a different delivery method for the BCL."}},{"@type":"Question","name":"How often is the Botnet Controller List (BCL) updated?","acceptedAnswer":{"@type":"Answer","text":"The Botnet Controller List (BCL) is updated in real time."}},{"@type":"Question","name":"How to obtain access to Botnet Controller List (BCL)?","acceptedAnswer":{"@type":"Answer","text":"To find out more information regarding access to the BCL please complete the [contact form on Spamhaus Technology’s website](https://www.spamhaustech.com/#contact-form)."}},{"@type":"Question","name":" Can the BCL block legitimate traffic?","acceptedAnswer":{"@type":"Answer","text":"**The BCL’s primary objective is to avoid ‘false positives’ while blocking as much malicious traffic as possible.**\n\n* BCL false positives are extremely rare.\n* Since BCL is a subset of SBL, **every** BCL listing is based on an investigation by one of the Spamhaus SBL team members.\n* BCL does not contain any automated listings: all listings on BCL have been issued and reviewed by a human."}}]}</script> <script type="module" src="/_nuxt/entry.Y-i0PXTJ.js" crossorigin></script> <meta property="og:url" content="https://www.spamhaus.org/faqs/"> <meta property="og:locale" content="en"> <meta property="og:site_name" content="The Spamhaus Project"></head><body><div id="__nuxt"><!--[--><div class="nuxt-loading-indicator" 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gap-2">Registrars</span></div><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 border-b w-full"><span class="text-sm font-semibold flex items-center gap-2 cursor-pointer" href="/malware-digest/#malware-digest"><span>Malware Digest</span><!----></span></div><!--[--><div class="flex items-center h-12"><span to="/malware-digest/#urlhaus" class="font-normal text-sm cursor-pointer flex items-center gap-2">URLHaus</span></div><div class="flex items-center h-12"><span to="/malware-digest/#malwarebazaar" class="font-normal text-sm cursor-pointer flex items-center gap-2">MalwareBazaar</span></div><div class="flex items-center h-12"><span to="/malware-digest/#threatfox" class="font-normal text-sm cursor-pointer flex items-center gap-2">ThreatFox</span></div><div class="flex items-center h-12"><span to="/malware-digest/#yaraify" class="font-normal text-sm cursor-pointer flex items-center gap-2">YARAify</span></div><!--]--></div><!--]--></div><!--]--></div></div></div></div><div class="text-center group h-[47px]"><button class="text-sm h-[47px] font-semibold w-fit py-2 inline-flex gap-1 items-center focus-visible:outline-none focus-visible:ring-sky-400 focus-visible:ring-4 align-middle bg-brand-blue-4 text-white group-hover:bg-brand-blue-2 hover:bg-brand-blue-2 hover:text-white focus:bg-brand-blue-2 focus:text-white px-2"><!--[-->About Us<!--]--><!--[--><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out group-hover:rotate-180"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg><!--]--></button><div class="relative text-left outline-none hidden group-hover:block"><div class="overflow-hidden fixed left-0 text-white z-10 bg-brand-blue-2 w-full hidden group-hover:block"><div class="m-auto mobile:w-[288px] medium:w-[560px] large:w-[944px] xlarge:w-[1244px]"><!--[--><div class="flex gap-4"><!--[--><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/who-is-spamhaus/"><span>Who Is Spamhaus?</span><!----></a></div><!--[--><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/history/"><span>History</span><!----></a></div><!--[--><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/media-centre/"><span>Media Centre</span><!----></a></div><!--[--><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/affiliates/"><span>Affiliates</span><!----></a></div><!--[--><!--]--></div><!--]--></div><!--]--></div></div></div></div><div class="text-center group h-[47px]"><button class="text-sm h-[47px] font-semibold w-fit py-2 inline-flex gap-1 items-center focus-visible:outline-none focus-visible:ring-sky-400 focus-visible:ring-4 align-middle bg-brand-blue-4 text-white group-hover:bg-brand-blue-2 hover:bg-brand-blue-2 hover:text-white focus:bg-brand-blue-2 focus:text-white px-2"><!--[-->Threat Intel Community<!--]--><!--[--><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out group-hover:rotate-180"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg><!--]--></button><div class="relative text-left outline-none hidden group-hover:block"><div class="overflow-hidden fixed left-0 text-white z-10 bg-brand-blue-2 w-full hidden group-hover:block"><div class="m-auto mobile:w-[288px] medium:w-[560px] large:w-[944px] xlarge:w-[1244px]"><!--[--><div class="flex gap-4"><!--[--><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="https://submit.spamhaus.org"><span>Community Home</span><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><!--[--><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 w-full"><a class="text-sm font-semibold flex items-center gap-2" href="https://submit.spamhaus.org/submit"><span>Guest Submission</span><svg 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20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><!--[--><!--]--></div><!--]--></div><!--]--></div></div></div></div><div class="text-center group h-[47px]"><button class="text-sm h-[47px] font-semibold w-fit py-2 inline-flex gap-1 items-center focus-visible:outline-none focus-visible:ring-sky-400 focus-visible:ring-4 align-middle bg-brand-blue-4 text-white group-hover:bg-brand-blue-2 hover:bg-brand-blue-2 hover:text-white focus:bg-brand-blue-2 focus:text-white px-2"><!--[-->Free Datasets and Tools<!--]--><!--[--><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out group-hover:rotate-180"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg><!--]--></button><div class="relative text-left outline-none hidden group-hover:block"><div class="overflow-hidden fixed left-0 text-white z-10 bg-brand-blue-2 w-full hidden group-hover:block"><div class="m-auto mobile:w-[288px] medium:w-[560px] large:w-[944px] xlarge:w-[1244px]"><!--[--><div class="flex gap-4"><!--[--><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 border-b w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/blocklists/"><span>Blocklists</span><!----></a></div><!--[--><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/combined-spam-sources/">Combined Spam Sources (CSS)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/domain-blocklist/">Domain Blocklist (DBL)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/exploits-blocklist/">Exploits Blocklist (XBL)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/policy-blocklist/">Policy Blocklist (PBL)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/spamhaus-blocklist/">Spamhaus Blocklist (SBL)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/zen-blocklist/">ZEN Blocklist<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/dnsbl-fair-use-policy/">DNSBL Fair Use Policy<!----></a></div><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 border-b w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/blocklists/commercial/"><span>Commercial Datasets</span><!----></a></div><!--[--><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/product/data-query-service/">DNSBLs (Data Query Service) | Commercial<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/free-trial/sign-up-for-a-free-data-query-service-account/">DNSBLs (Data Query Service) | Free<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/dataset/dns-firewall-threat-feeds/">DNS Firewall Threat Feeds | Commercial<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/free-trial/sign-up-for-free-dns-firewall-threat-feeds/">DNS Firewall Threat Feeds | Free<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/product/intelligence-api/">IP & Reputation Data API | Commercial<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://www.spamhaus.com/developer/sia/">IP & Reputation Data API | Free<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><!--]--></div><div class="px-4 py-3 flex-1"><div class="flex items-center h-12 gap-2 border-b w-full"><a class="text-sm font-semibold flex items-center gap-2" href="/blocklists/network-protection/"><span>Network Protection</span><!----></a></div><!--[--><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/botnet-controller-list/">Botnet Controller List (BCL)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/do-not-route-or-peer/">Do Not Route or Peer (DROP)<!----></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="/blocklists/drop-fair-use-policy/">DROP Fair Use Policy<!----></a></div><!--]--></div><div class="px-4 py-3"><div class="flex items-center h-12 gap-2 border-b w-fit"><span class="text-sm font-semibold flex items-center gap-2 select-none"><span>Tools & Portals</span><!----></span></div><!--[--><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://blt.spamhaus.com">Blocklist Tester<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://portal.spamhaus.org/cert/login/">CERT Portal<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://portal.spamhaus.org/isp/start/">ISP Portal<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><div class="flex items-center h-12"><a class="font-normal text-sm flex items-center gap-2" href="https://check.spamhaus.org/">Reputation Checker<svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a></div><!--]--></div><!--]--></div><!--]--></div></div></div></div><!--]--><!--]--></div><!--[--><form><div class="w-[310px] relative content"><input class="p-2 h-[38px] z-0 border rounded appearance-none outline-none w-full bg-brand-blue-3 placeholder:text-grey-5 text-white border-brand-blue-1 hover:border-white focus:border-brand-yellow" placeholder="Search" value><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="absolute z-10 right-3 top-[7px] ml-2 cursor-pointer"><path d="M16.2746 15.1706L21.7689 20.6906L21.769 20.6906C22.077 20.9986 22.077 21.4865 21.7691 21.7689C21.6149 21.9229 21.4353 21.9999 21.2299 21.9999C21.0501 21.9999 20.8446 21.9229 20.6906 21.7689L15.1706 16.2746C14.5546 16.8138 13.8613 17.2246 13.0911 17.5327C12.1156 17.9177 11.1143 18.1231 10.0616 18.1231C9.00906 18.1231 8.00776 17.9177 7.03209 17.5327C6.03079 17.1218 5.13232 16.5314 4.36204 15.7611C3.59177 14.991 3.0013 14.0924 2.59046 13.0911C2.20542 12.1156 2 11.1143 2 10.0616C2 9.00906 2.20542 8.00776 2.59046 7.03209C3.0013 6.03079 3.59177 5.13232 4.36204 4.36204C5.13214 3.59177 6.03079 3.0013 7.03209 2.59046C8.00757 2.20542 9.00888 2 10.0616 2C11.1141 2 12.1154 2.20542 13.0911 2.59046C14.0924 3.0013 14.9908 3.59177 15.7611 4.36204C16.5314 5.13214 17.1218 6.03079 17.5327 7.03209C17.9177 8.00758 18.1231 9.00888 18.1231 10.0616C18.1231 11.1141 17.9177 12.1154 17.5327 13.0911C17.2245 13.8355 16.788 14.5288 16.2746 15.1706ZM5.46567 14.6571C6.69809 15.8896 8.31562 16.557 10.0614 16.557C11.8072 16.557 13.4248 15.8894 14.6571 14.6571C17.1989 12.1153 17.1989 8.00748 14.6571 5.46567C13.3991 4.20758 11.7301 3.56572 10.0614 3.56572C8.39255 3.56572 6.72376 4.20758 5.46567 5.46567C2.92386 8.00744 2.92386 12.1153 5.46567 14.6571ZM6.10752 6.08192C6.38998 5.77388 6.8778 5.77388 7.18584 6.08192L7.18584 6.08187C7.46827 6.38992 7.46827 6.87777 7.18602 7.21177C6.41577 7.98187 5.97933 9.00894 5.97933 10.0873C5.97933 11.1656 6.41575 12.1925 7.18602 12.9627C7.49406 13.2452 7.49406 13.733 7.18602 14.0411C7.03181 14.1951 6.82658 14.2721 6.64677 14.2721C6.46695 14.2721 6.26153 14.1951 6.10752 14.0411C5.05482 12.9627 4.46436 11.5506 4.46436 10.0615C4.46436 8.54675 5.05482 7.13461 6.10752 6.08192Z"></path></svg></div></form><!--]--></div></div></div><div class="hidden h-[48px] large:hidden z-[200] mobile:top-[48px] mobile:w-full large:w-full large:relative large:pt-[92px] xlarge:pt-[92px]" data-v-7bab9c89><!----></div><div class="hidden mobile:h-[calc(100vh-48px)] medium:h-screen large:hidden z-[200] mobile:top-[48px] mobile:w-full large:w-full large:relative large:pt-[92px] xlarge:pt-[92px]" data-v-e4369e68><!----></div><div class="mobile:pt-12 large:pt-[96px]"><!--[--><main><section class="bg-[url('~/assets/img/resource-hub/bg-header.webp')] bg-no-repeat bg-cover bg-bottom pb-12 z-50 relative"><div class="m-auto mobile:w-[288px] medium:w-[560px] large:w-[944px] xlarge:w-[1244px] lg:py-16 py-8 xlarge:max-w-[824px] text-center"><!--[--><h1 class="text-brand-blue-5 mb-5"><!--[-->Frequently Asked Questions<span class="sr-only"> relating to Spamhaus data</span><!--]--></h1><span class="text-lg font-medium">Frequently asked questions relating to our data and research.</span><div class="mt-4 py-1 border-2 h-14 rounded appearance-none outline-none w-full bg-white placeholder:text-grey-7 text-black border-grey-6 hover:border-black focus:border-brand-yellow" id="autocomplete"></div><!--]--></div></section><section class="bg-[url('@/assets/img/backgrounds/bg-faq.webp')] bg-top -mt-[5rem] pt-[6rem] z-40 relative" no-category><div class="m-auto mobile:w-[288px] medium:w-[560px] large:w-[944px] xlarge:w-[1244px] lg:py-16 py-8"><!--[--><div class="flex gap-4 large:flex-row mobile:flex-col overflow-clip"><div class="mobile:w-full large:max-w-[320px]"><div class="large:block mobile:hidden"><p class="uppercase font-bold text-xs mb-3">Categories</p><ul class="list-none"><!--[--><li class="text-white bg-blue-lagoon border-black font-semibold border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/botnet-controller-list-bcl/" class="block p-2">Botnet Controller (BCL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/commercial-data/" class="block p-2">Commercial Data</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/consumer/" class="block p-2">Consumer</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/combined-spam-sources-css/" class="block p-2">CSS Blocklist (CSS)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/dnsbl-usage/" class="block p-2">DNSBL Usage</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/domain-blocklist/" class="block p-2">Domain Blocklist (DBL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/do-not-route-or-peer-drop/" class="block p-2">DROP</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/exploits-blocklist-xbl/" class="block p-2">Exploits Blocklist (XBL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/general-definitions/" class="block p-2">General Definitions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/general-questions/" class="block p-2">General Questions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/help-if-youve-been-hacked/" class="block p-2">Hacked - General Help</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/hash-blocklist-hbl/" class="block p-2">Hash Blocklist (HBL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/isp-general-questions/" class="block p-2">ISP General Questions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/legal-questions/" class="block p-2">Legal Questions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/malware-questions/" class="block p-2">Malware Questions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/marketing-email/" class="block p-2">Marketing Email</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/media-enquiries/" class="block p-2">Media Enquiries</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/online-scams/" class="block p-2">Online Scams</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/organization/" class="block p-2">Organization</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/policy-blocklist-pbl/" class="block p-2">Policy Blocklist (PBL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/port-25-general-questions/" class="block p-2">Port 25 General Questions</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/reputation-statistics/" class="block p-2">Reputation Statistics</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/rokso/" class="block p-2">ROKSO</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/spamhaus-blocklist/" class="block p-2">Spamhaus Blocklist (SBL)</a></li><li class="border-brand-yellow hover:border-brand-yellow-6 hover:bg-brand-yellow border-l-4 ease-in-out duration-150 mb-3 cursor-pointer"><a href="/faqs/zero-reputation-domain-zrd/" class="block p-2">Zero Reputation Domain (ZRD)</a></li><!--]--></ul></div><div class="large:hidden mobile:block"><p class="uppercase font-bold text-xs mb-3">Categories</p><div class="relative max-w-full"><!----><div class="w-full relative inline-block"><div id="select-244" class="py-2 h-12 w-full border-2 cursor-pointer rounded flex items-center appearance-none outline-none max-w-full pl-3 pr-10 bg-white placeholder:text-grey-7 text-black hover:border-black focus:border-brand-yellow border-grey-6"><span class="overflow-hidden whitespace-nowrap text-ellipsis">Botnet Controller (BCL)</span><span class="hover:text-brand-yellow absolute pr-1 m-px right-1 pointer-events-none" role="presentation"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg></span></div><div class="hidden bg-white max-h-[300px] overflow-scroll rounded-b-md border-x border-b absolute left-0 right-0 z-10"><!--[--><div class="text-black hover:bg-brand-blue-1 bg-brand-yellow p-2 pl-4 cursor-pointer select-none">Botnet Controller (BCL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Commercial Data</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Consumer</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">CSS Blocklist (CSS)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">DNSBL Usage</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Domain Blocklist (DBL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">DROP</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Exploits Blocklist (XBL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">General Definitions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">General Questions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Hacked - General Help</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Hash Blocklist (HBL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">ISP General Questions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Legal Questions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Malware Questions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Marketing Email</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Media Enquiries</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Online Scams</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Organization</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Policy Blocklist (PBL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Port 25 General Questions</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Reputation Statistics</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">ROKSO</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Spamhaus Blocklist (SBL)</div><div class="text-black hover:bg-brand-blue-1 p-2 pl-4 cursor-pointer select-none">Zero Reputation Domain (ZRD)</div><!--]--></div></div><!----></div></div><div class="mt-10 w-full p-4 bg-gradient-to-t to-brand-blue-3 from-brand-blue-5"><span class="text-brand-yellow font-semibold text-h4">Can't find what you're looking for?</span><p class="text-white mb-2">Get in touch with us through the link below.</p><a class="text-sm inline-flex gap-2 items-center focus-visible:outline-none focus-visible:ring-sky-400 focus-visible:ring-4 align-middle text-brand-blue bg-brand-yellow focus:text-brand-yellow focus:bg-black hover:text-brand-yellow hover:bg-brand-blue px-6 py-2 rounded justify-center text-center" href="https://contact-center.spamhaus.org" target="_self"><!--[--><!----><!--]--><!--[-->Get in touch<!--]--><!--[--><!----><!--]--></a></div></div><div class="w-full min-w-0"><h2 class="text-brand-blue-5 pt-5 mb-6 text-h1"><!--[-->Botnet Controller (BCL)<!--]--></h2><div><ul><!--[--><li class="mb-2 scroll-mt-24" id="Definition: "Botnet Controller List" (BCL)"><button class="bg-white text-brand-blue-5 group items-center border rounded border-grey-6 cursor-pointer flex justify-between text-left w-full py-2 px-3"><span class="text-lg font-medium">Definition: Botnet Controller List (BCL)</span><div class="flex justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg></div></button><div style="display:none;"><ul><!--[--><li id="bcl-what-is-it" class="last:border-b border-grey-6 scroll-mt-24"><button class="bg-white group items-center text-brand-blue-4 border border-b-0 border-grey-6 cursor-pointer flex justify-between text-left w-full py-3 mobile:pl-2 large:pl-14 pr-3"><div class="flex items-center justify-between gap-2"><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="text-grey-6 hover:text-grey-8"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.6882 3.63626C15.2541 3.8161 14.8596 4.0797 14.5273 4.41199L11.8001 7.13922L10.8364 6.17469L13.5637 3.44746C14.0226 2.98856 14.5674 2.62454 15.1669 2.37618C15.7665 2.12783 16.4092 2 17.0582 2C17.7071 2 18.3498 2.12783 18.9494 2.37618C19.5489 2.62454 20.0937 2.98856 20.5526 3.44746C21.0115 3.90637 21.3756 4.45116 21.6239 5.05075C21.8723 5.65033 22.0001 6.29297 22.0001 6.94195C22.0001 7.59094 21.8723 8.23357 21.6239 8.83316C21.3756 9.43274 21.0115 9.97754 20.5526 10.4364L17.2545 13.7346C16.7604 14.2288 16.1671 14.6127 15.5138 14.8608C14.8604 15.1088 14.1619 15.2155 13.4643 15.1738C12.7667 15.132 12.0859 14.9428 11.4668 14.6185C10.8477 14.2943 10.3044 13.8424 9.87282 13.2928L10.9455 12.4491C11.258 12.8473 11.6513 13.1746 12.0996 13.4095C12.5478 13.6445 13.0408 13.7816 13.546 13.8119C14.0512 13.8423 14.5571 13.7651 15.0302 13.5855C15.5034 13.4059 15.9331 13.1279 16.2909 12.77L19.5881 9.47282C19.9204 9.14052 20.184 8.74603 20.3638 8.31186C20.5437 7.87769 20.6362 7.41235 20.6362 6.94241C20.6362 6.47247 20.5437 6.00713 20.3638 5.57296C20.184 5.13879 19.9204 4.74429 19.5881 4.41199C19.2558 4.0797 18.8613 3.8161 18.4271 3.63626C17.993 3.45642 17.5276 3.36386 17.0577 3.36386C16.5878 3.36386 16.1224 3.45642 15.6882 3.63626ZM8.96986 10.4144C8.4967 10.5941 8.06703 10.872 7.70921 11.2299L4.41199 14.5271C3.74077 15.1982 3.36363 16.1085 3.36354 17.0577C3.3635 17.5276 3.45603 17.993 3.63584 18.4273C3.81566 18.8615 4.07924 19.256 4.41154 19.5884C5.08265 20.2596 5.99291 20.6368 6.94209 20.6368C7.41207 20.6369 7.87746 20.5444 8.31168 20.3645C8.74591 20.1847 9.14046 19.9211 9.47282 19.5888L12.2 16.8616L13.1637 17.8252L10.4364 20.5525C9.97754 21.0114 9.43274 21.3754 8.83316 21.6237C8.23357 21.8721 7.59094 21.9999 6.94195 21.9999C6.29297 21.9999 5.65033 21.8721 5.05075 21.6237C4.45116 21.3754 3.90637 21.0114 3.44746 20.5525C2.98856 20.0936 2.62454 19.5488 2.37618 18.9492C2.12783 18.3496 2 17.707 2 17.058C2 16.409 2.12783 15.7664 2.37618 15.1668C2.62454 14.5672 2.98856 14.0224 3.44746 13.5635L6.74559 10.2654C7.23967 9.77111 7.83297 9.38727 8.48631 9.13918C9.13966 8.8911 9.83819 8.78441 10.5358 8.82616C11.2334 8.86792 11.9142 9.05716 12.5333 9.3814C13.1524 9.70565 13.6957 10.1575 14.1273 10.7072L13.0546 11.5508C12.7422 11.1527 12.3488 10.8253 11.9005 10.5904C11.4523 10.3555 10.9593 10.2183 10.4541 10.188C9.94889 10.1577 9.44302 10.2348 8.96986 10.4144Z"></path></svg><span>What is the Botnet Controller List (BCL)?</span></div><div class="flex flex-[0_0_32px] justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M12.981 12.9858V21.7256L11.4819 21.7256L11.489 12.9928L2.74915 12.9928L2.74915 11.4938L11.489 11.4938V2.75393H12.9881V11.4938L21.7208 11.4867L21.7208 12.9858L12.981 12.9858Z"></path></svg></div></button><div class="border-x border-grey-6 bg-grey-1 mobile:px-2 large:px-24 pb-4 faq__content text-left" style="display:none;"><!--[--><p><strong>What is the Spamhaus Botnet Controller List (BCL)</strong>?</p><ul><li>It is an advisory “drop all traffic” list consisting of single IPv4 addresses that are used by cybercriminals to control infected computers (<a href="https://en.wikipedia.org/wiki/Botnet">bots</a>).</li><li>BCL does not contain any subnets or CIDR prefixes larger than /32.</li><li>BCL listings are made according to policies outlined in <a href="https://www.spamhaus.org/blocklists/botnet-controller-list">BCL Listing Criteria</a>.</li></ul><p><strong>What is the purpose of BCL?</strong></p><p>The main purpose of BCL is to block malicious traffic at the network edge.</p><ul><li>BCL can be used in several different types of devices, from firewalls to intrusion detection systems (IDS/IPS) and many other security appliances.</li><li>BCL can also be used passively – for example, by checking the log files of web proxies, firewalls or any other security devices to detect botnet-generated traffic in your network.</li></ul><!--]--></div></li><!--]--></ul></div></li><li class="mb-2 scroll-mt-24" id="BCL usage questions"><button class="bg-white text-brand-blue-5 group items-center border rounded border-grey-6 cursor-pointer flex justify-between text-left w-full py-2 px-3"><span class="text-lg font-medium">BCL usage questions</span><div class="flex justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M11.62 17.68L4 10.06L5.06 9L11.62 15.56L18.18 9L19.24 10.06L11.62 17.68Z"></path></svg></div></button><div style="display:none;"><ul><!--[--><li id="in-what-formats-is-bcl-offered" class="last:border-b border-grey-6 scroll-mt-24"><button class="bg-white group items-center text-brand-blue-4 border border-b-0 border-grey-6 cursor-pointer flex justify-between text-left w-full py-3 mobile:pl-2 large:pl-14 pr-3"><div class="flex items-center justify-between gap-2"><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="text-grey-6 hover:text-grey-8"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.6882 3.63626C15.2541 3.8161 14.8596 4.0797 14.5273 4.41199L11.8001 7.13922L10.8364 6.17469L13.5637 3.44746C14.0226 2.98856 14.5674 2.62454 15.1669 2.37618C15.7665 2.12783 16.4092 2 17.0582 2C17.7071 2 18.3498 2.12783 18.9494 2.37618C19.5489 2.62454 20.0937 2.98856 20.5526 3.44746C21.0115 3.90637 21.3756 4.45116 21.6239 5.05075C21.8723 5.65033 22.0001 6.29297 22.0001 6.94195C22.0001 7.59094 21.8723 8.23357 21.6239 8.83316C21.3756 9.43274 21.0115 9.97754 20.5526 10.4364L17.2545 13.7346C16.7604 14.2288 16.1671 14.6127 15.5138 14.8608C14.8604 15.1088 14.1619 15.2155 13.4643 15.1738C12.7667 15.132 12.0859 14.9428 11.4668 14.6185C10.8477 14.2943 10.3044 13.8424 9.87282 13.2928L10.9455 12.4491C11.258 12.8473 11.6513 13.1746 12.0996 13.4095C12.5478 13.6445 13.0408 13.7816 13.546 13.8119C14.0512 13.8423 14.5571 13.7651 15.0302 13.5855C15.5034 13.4059 15.9331 13.1279 16.2909 12.77L19.5881 9.47282C19.9204 9.14052 20.184 8.74603 20.3638 8.31186C20.5437 7.87769 20.6362 7.41235 20.6362 6.94241C20.6362 6.47247 20.5437 6.00713 20.3638 5.57296C20.184 5.13879 19.9204 4.74429 19.5881 4.41199C19.2558 4.0797 18.8613 3.8161 18.4271 3.63626C17.993 3.45642 17.5276 3.36386 17.0577 3.36386C16.5878 3.36386 16.1224 3.45642 15.6882 3.63626ZM8.96986 10.4144C8.4967 10.5941 8.06703 10.872 7.70921 11.2299L4.41199 14.5271C3.74077 15.1982 3.36363 16.1085 3.36354 17.0577C3.3635 17.5276 3.45603 17.993 3.63584 18.4273C3.81566 18.8615 4.07924 19.256 4.41154 19.5884C5.08265 20.2596 5.99291 20.6368 6.94209 20.6368C7.41207 20.6369 7.87746 20.5444 8.31168 20.3645C8.74591 20.1847 9.14046 19.9211 9.47282 19.5888L12.2 16.8616L13.1637 17.8252L10.4364 20.5525C9.97754 21.0114 9.43274 21.3754 8.83316 21.6237C8.23357 21.8721 7.59094 21.9999 6.94195 21.9999C6.29297 21.9999 5.65033 21.8721 5.05075 21.6237C4.45116 21.3754 3.90637 21.0114 3.44746 20.5525C2.98856 20.0936 2.62454 19.5488 2.37618 18.9492C2.12783 18.3496 2 17.707 2 17.058C2 16.409 2.12783 15.7664 2.37618 15.1668C2.62454 14.5672 2.98856 14.0224 3.44746 13.5635L6.74559 10.2654C7.23967 9.77111 7.83297 9.38727 8.48631 9.13918C9.13966 8.8911 9.83819 8.78441 10.5358 8.82616C11.2334 8.86792 11.9142 9.05716 12.5333 9.3814C13.1524 9.70565 13.6957 10.1575 14.1273 10.7072L13.0546 11.5508C12.7422 11.1527 12.3488 10.8253 11.9005 10.5904C11.4523 10.3555 10.9593 10.2183 10.4541 10.188C9.94889 10.1577 9.44302 10.2348 8.96986 10.4144Z"></path></svg><span>In what formats is BCL offered?</span></div><div class="flex flex-[0_0_32px] justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M12.981 12.9858V21.7256L11.4819 21.7256L11.489 12.9928L2.74915 12.9928L2.74915 11.4938L11.489 11.4938V2.75393H12.9881V11.4938L21.7208 11.4867L21.7208 12.9858L12.981 12.9858Z"></path></svg></div></button><div class="border-x border-grey-6 bg-grey-1 mobile:px-2 large:px-24 pb-4 faq__content text-left" style="display:none;"><!--[--><p>BCL is available in different formats, such as a rule file for various Intrusion Detection Systems (IDS)/ Intrusion Prevention Systems (IPS). It is also available in a plain-text file, in CSV, as a Response Policy Zone (RPZ) and via the <a href="https://www.spamhaus.org/blocklists/network-protection/">Spamhaus BGP Feed</a> (BGPf).</p><p>Specific instructions for implementation will depend on what use case you have; such questions should be referred to the device documentation or vendor.</p><p><strong>Is there a difference between the BCL and the BGPf?</strong></p><p>The <a href="https://www.spamhaus.org/blocklists/network-protection/">Spamhaus BGP feed</a> (BGPf) is just a different delivery method for the BCL.</p><!--]--></div></li><li id="bcl-how-often-updated" class="last:border-b border-grey-6 scroll-mt-24"><button class="bg-white group items-center text-brand-blue-4 border border-b-0 border-grey-6 cursor-pointer flex justify-between text-left w-full py-3 mobile:pl-2 large:pl-14 pr-3"><div class="flex items-center justify-between gap-2"><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="text-grey-6 hover:text-grey-8"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.6882 3.63626C15.2541 3.8161 14.8596 4.0797 14.5273 4.41199L11.8001 7.13922L10.8364 6.17469L13.5637 3.44746C14.0226 2.98856 14.5674 2.62454 15.1669 2.37618C15.7665 2.12783 16.4092 2 17.0582 2C17.7071 2 18.3498 2.12783 18.9494 2.37618C19.5489 2.62454 20.0937 2.98856 20.5526 3.44746C21.0115 3.90637 21.3756 4.45116 21.6239 5.05075C21.8723 5.65033 22.0001 6.29297 22.0001 6.94195C22.0001 7.59094 21.8723 8.23357 21.6239 8.83316C21.3756 9.43274 21.0115 9.97754 20.5526 10.4364L17.2545 13.7346C16.7604 14.2288 16.1671 14.6127 15.5138 14.8608C14.8604 15.1088 14.1619 15.2155 13.4643 15.1738C12.7667 15.132 12.0859 14.9428 11.4668 14.6185C10.8477 14.2943 10.3044 13.8424 9.87282 13.2928L10.9455 12.4491C11.258 12.8473 11.6513 13.1746 12.0996 13.4095C12.5478 13.6445 13.0408 13.7816 13.546 13.8119C14.0512 13.8423 14.5571 13.7651 15.0302 13.5855C15.5034 13.4059 15.9331 13.1279 16.2909 12.77L19.5881 9.47282C19.9204 9.14052 20.184 8.74603 20.3638 8.31186C20.5437 7.87769 20.6362 7.41235 20.6362 6.94241C20.6362 6.47247 20.5437 6.00713 20.3638 5.57296C20.184 5.13879 19.9204 4.74429 19.5881 4.41199C19.2558 4.0797 18.8613 3.8161 18.4271 3.63626C17.993 3.45642 17.5276 3.36386 17.0577 3.36386C16.5878 3.36386 16.1224 3.45642 15.6882 3.63626ZM8.96986 10.4144C8.4967 10.5941 8.06703 10.872 7.70921 11.2299L4.41199 14.5271C3.74077 15.1982 3.36363 16.1085 3.36354 17.0577C3.3635 17.5276 3.45603 17.993 3.63584 18.4273C3.81566 18.8615 4.07924 19.256 4.41154 19.5884C5.08265 20.2596 5.99291 20.6368 6.94209 20.6368C7.41207 20.6369 7.87746 20.5444 8.31168 20.3645C8.74591 20.1847 9.14046 19.9211 9.47282 19.5888L12.2 16.8616L13.1637 17.8252L10.4364 20.5525C9.97754 21.0114 9.43274 21.3754 8.83316 21.6237C8.23357 21.8721 7.59094 21.9999 6.94195 21.9999C6.29297 21.9999 5.65033 21.8721 5.05075 21.6237C4.45116 21.3754 3.90637 21.0114 3.44746 20.5525C2.98856 20.0936 2.62454 19.5488 2.37618 18.9492C2.12783 18.3496 2 17.707 2 17.058C2 16.409 2.12783 15.7664 2.37618 15.1668C2.62454 14.5672 2.98856 14.0224 3.44746 13.5635L6.74559 10.2654C7.23967 9.77111 7.83297 9.38727 8.48631 9.13918C9.13966 8.8911 9.83819 8.78441 10.5358 8.82616C11.2334 8.86792 11.9142 9.05716 12.5333 9.3814C13.1524 9.70565 13.6957 10.1575 14.1273 10.7072L13.0546 11.5508C12.7422 11.1527 12.3488 10.8253 11.9005 10.5904C11.4523 10.3555 10.9593 10.2183 10.4541 10.188C9.94889 10.1577 9.44302 10.2348 8.96986 10.4144Z"></path></svg><span>How often is the Botnet Controller List (BCL) updated?</span></div><div class="flex flex-[0_0_32px] justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M12.981 12.9858V21.7256L11.4819 21.7256L11.489 12.9928L2.74915 12.9928L2.74915 11.4938L11.489 11.4938V2.75393H12.9881V11.4938L21.7208 11.4867L21.7208 12.9858L12.981 12.9858Z"></path></svg></div></button><div class="border-x border-grey-6 bg-grey-1 mobile:px-2 large:px-24 pb-4 faq__content text-left" style="display:none;"><p>The Botnet Controller List (BCL) is updated in real time.</p></div></li><li id="bcl-obtain-access" class="last:border-b border-grey-6 scroll-mt-24"><button class="bg-white group items-center text-brand-blue-4 border border-b-0 border-grey-6 cursor-pointer flex justify-between text-left w-full py-3 mobile:pl-2 large:pl-14 pr-3"><div class="flex items-center justify-between gap-2"><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="text-grey-6 hover:text-grey-8"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.6882 3.63626C15.2541 3.8161 14.8596 4.0797 14.5273 4.41199L11.8001 7.13922L10.8364 6.17469L13.5637 3.44746C14.0226 2.98856 14.5674 2.62454 15.1669 2.37618C15.7665 2.12783 16.4092 2 17.0582 2C17.7071 2 18.3498 2.12783 18.9494 2.37618C19.5489 2.62454 20.0937 2.98856 20.5526 3.44746C21.0115 3.90637 21.3756 4.45116 21.6239 5.05075C21.8723 5.65033 22.0001 6.29297 22.0001 6.94195C22.0001 7.59094 21.8723 8.23357 21.6239 8.83316C21.3756 9.43274 21.0115 9.97754 20.5526 10.4364L17.2545 13.7346C16.7604 14.2288 16.1671 14.6127 15.5138 14.8608C14.8604 15.1088 14.1619 15.2155 13.4643 15.1738C12.7667 15.132 12.0859 14.9428 11.4668 14.6185C10.8477 14.2943 10.3044 13.8424 9.87282 13.2928L10.9455 12.4491C11.258 12.8473 11.6513 13.1746 12.0996 13.4095C12.5478 13.6445 13.0408 13.7816 13.546 13.8119C14.0512 13.8423 14.5571 13.7651 15.0302 13.5855C15.5034 13.4059 15.9331 13.1279 16.2909 12.77L19.5881 9.47282C19.9204 9.14052 20.184 8.74603 20.3638 8.31186C20.5437 7.87769 20.6362 7.41235 20.6362 6.94241C20.6362 6.47247 20.5437 6.00713 20.3638 5.57296C20.184 5.13879 19.9204 4.74429 19.5881 4.41199C19.2558 4.0797 18.8613 3.8161 18.4271 3.63626C17.993 3.45642 17.5276 3.36386 17.0577 3.36386C16.5878 3.36386 16.1224 3.45642 15.6882 3.63626ZM8.96986 10.4144C8.4967 10.5941 8.06703 10.872 7.70921 11.2299L4.41199 14.5271C3.74077 15.1982 3.36363 16.1085 3.36354 17.0577C3.3635 17.5276 3.45603 17.993 3.63584 18.4273C3.81566 18.8615 4.07924 19.256 4.41154 19.5884C5.08265 20.2596 5.99291 20.6368 6.94209 20.6368C7.41207 20.6369 7.87746 20.5444 8.31168 20.3645C8.74591 20.1847 9.14046 19.9211 9.47282 19.5888L12.2 16.8616L13.1637 17.8252L10.4364 20.5525C9.97754 21.0114 9.43274 21.3754 8.83316 21.6237C8.23357 21.8721 7.59094 21.9999 6.94195 21.9999C6.29297 21.9999 5.65033 21.8721 5.05075 21.6237C4.45116 21.3754 3.90637 21.0114 3.44746 20.5525C2.98856 20.0936 2.62454 19.5488 2.37618 18.9492C2.12783 18.3496 2 17.707 2 17.058C2 16.409 2.12783 15.7664 2.37618 15.1668C2.62454 14.5672 2.98856 14.0224 3.44746 13.5635L6.74559 10.2654C7.23967 9.77111 7.83297 9.38727 8.48631 9.13918C9.13966 8.8911 9.83819 8.78441 10.5358 8.82616C11.2334 8.86792 11.9142 9.05716 12.5333 9.3814C13.1524 9.70565 13.6957 10.1575 14.1273 10.7072L13.0546 11.5508C12.7422 11.1527 12.3488 10.8253 11.9005 10.5904C11.4523 10.3555 10.9593 10.2183 10.4541 10.188C9.94889 10.1577 9.44302 10.2348 8.96986 10.4144Z"></path></svg><span>How to obtain access to Botnet Controller List (BCL)?</span></div><div class="flex flex-[0_0_32px] justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M12.981 12.9858V21.7256L11.4819 21.7256L11.489 12.9928L2.74915 12.9928L2.74915 11.4938L11.489 11.4938V2.75393H12.9881V11.4938L21.7208 11.4867L21.7208 12.9858L12.981 12.9858Z"></path></svg></div></button><div class="border-x border-grey-6 bg-grey-1 mobile:px-2 large:px-24 pb-4 faq__content text-left" style="display:none;"><p>To find out more information regarding access to the BCL please complete the <a href="https://www.spamhaustech.com/#contact-form">contact form on Spamhaus Technology’s website</a>.</p></div></li><li id="bcl-block-legit-traffic" class="last:border-b border-grey-6 scroll-mt-24"><button class="bg-white group items-center text-brand-blue-4 border border-b-0 border-grey-6 cursor-pointer flex justify-between text-left w-full py-3 mobile:pl-2 large:pl-14 pr-3"><div class="flex items-center justify-between gap-2"><svg xmlns="http://www.w3.org/2000/svg" height="24" width="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="text-grey-6 hover:text-grey-8"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.6882 3.63626C15.2541 3.8161 14.8596 4.0797 14.5273 4.41199L11.8001 7.13922L10.8364 6.17469L13.5637 3.44746C14.0226 2.98856 14.5674 2.62454 15.1669 2.37618C15.7665 2.12783 16.4092 2 17.0582 2C17.7071 2 18.3498 2.12783 18.9494 2.37618C19.5489 2.62454 20.0937 2.98856 20.5526 3.44746C21.0115 3.90637 21.3756 4.45116 21.6239 5.05075C21.8723 5.65033 22.0001 6.29297 22.0001 6.94195C22.0001 7.59094 21.8723 8.23357 21.6239 8.83316C21.3756 9.43274 21.0115 9.97754 20.5526 10.4364L17.2545 13.7346C16.7604 14.2288 16.1671 14.6127 15.5138 14.8608C14.8604 15.1088 14.1619 15.2155 13.4643 15.1738C12.7667 15.132 12.0859 14.9428 11.4668 14.6185C10.8477 14.2943 10.3044 13.8424 9.87282 13.2928L10.9455 12.4491C11.258 12.8473 11.6513 13.1746 12.0996 13.4095C12.5478 13.6445 13.0408 13.7816 13.546 13.8119C14.0512 13.8423 14.5571 13.7651 15.0302 13.5855C15.5034 13.4059 15.9331 13.1279 16.2909 12.77L19.5881 9.47282C19.9204 9.14052 20.184 8.74603 20.3638 8.31186C20.5437 7.87769 20.6362 7.41235 20.6362 6.94241C20.6362 6.47247 20.5437 6.00713 20.3638 5.57296C20.184 5.13879 19.9204 4.74429 19.5881 4.41199C19.2558 4.0797 18.8613 3.8161 18.4271 3.63626C17.993 3.45642 17.5276 3.36386 17.0577 3.36386C16.5878 3.36386 16.1224 3.45642 15.6882 3.63626ZM8.96986 10.4144C8.4967 10.5941 8.06703 10.872 7.70921 11.2299L4.41199 14.5271C3.74077 15.1982 3.36363 16.1085 3.36354 17.0577C3.3635 17.5276 3.45603 17.993 3.63584 18.4273C3.81566 18.8615 4.07924 19.256 4.41154 19.5884C5.08265 20.2596 5.99291 20.6368 6.94209 20.6368C7.41207 20.6369 7.87746 20.5444 8.31168 20.3645C8.74591 20.1847 9.14046 19.9211 9.47282 19.5888L12.2 16.8616L13.1637 17.8252L10.4364 20.5525C9.97754 21.0114 9.43274 21.3754 8.83316 21.6237C8.23357 21.8721 7.59094 21.9999 6.94195 21.9999C6.29297 21.9999 5.65033 21.8721 5.05075 21.6237C4.45116 21.3754 3.90637 21.0114 3.44746 20.5525C2.98856 20.0936 2.62454 19.5488 2.37618 18.9492C2.12783 18.3496 2 17.707 2 17.058C2 16.409 2.12783 15.7664 2.37618 15.1668C2.62454 14.5672 2.98856 14.0224 3.44746 13.5635L6.74559 10.2654C7.23967 9.77111 7.83297 9.38727 8.48631 9.13918C9.13966 8.8911 9.83819 8.78441 10.5358 8.82616C11.2334 8.86792 11.9142 9.05716 12.5333 9.3814C13.1524 9.70565 13.6957 10.1575 14.1273 10.7072L13.0546 11.5508C12.7422 11.1527 12.3488 10.8253 11.9005 10.5904C11.4523 10.3555 10.9593 10.2183 10.4541 10.188C9.94889 10.1577 9.44302 10.2348 8.96986 10.4144Z"></path></svg><span> Can the BCL block legitimate traffic?</span></div><div class="flex flex-[0_0_32px] justify-center items-center w-8 h-8"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;" class="transition-all duration-150 ease-in-out mt-1"><path d="M12.981 12.9858V21.7256L11.4819 21.7256L11.489 12.9928L2.74915 12.9928L2.74915 11.4938L11.489 11.4938V2.75393H12.9881V11.4938L21.7208 11.4867L21.7208 12.9858L12.981 12.9858Z"></path></svg></div></button><div class="border-x border-grey-6 bg-grey-1 mobile:px-2 large:px-24 pb-4 faq__content text-left" style="display:none;"><!--[--><p><strong>The BCL’s primary objective is to avoid ‘false positives’ while blocking as much malicious traffic as possible.</strong></p><ul><li>BCL false positives are extremely rare.</li><li>Since BCL is a subset of SBL, <strong>every</strong> BCL listing is based on an investigation by one of the Spamhaus SBL team members.</li><li>BCL does not contain any automated listings: all listings on BCL have been issued and reviewed by a human.</li></ul><!--]--></div></li><!--]--></ul></div></li><!--]--></ul></div><div><ul><!--[--><!--]--></ul></div></div></div><!--]--></div></section></main><!--]--><button type="button" data-te-ripple-init data-te-ripple-color="light" class="invisible !fixed bottom-5 right-5 rounded-full bg-brand-yellow p-3 text-xs text-brand-blue shadow-md transition duration-150 ease-in-out hover:bg-brand-blue hover:text-brand-yellow hover:shadow-lg z-[1000]" id="btn-back-to-top"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="currentColor" style="vertical-align:top;color:inherit;width:1.5em;height:1.5em;"><path d="M4 9.61997L11.62 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data-v-3cd59ea7><span data-v-3cd59ea7>Contact Us</span><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" style="vertical-align:top;color:inherit;width:1em;height:1em;" data-v-3cd59ea7><path fill-rule="evenodd" clip-rule="evenodd" d="M20.93 6.92V0H14.01V1.5H18.37L8.98999 10.89L10.05 11.95L19.43 2.57V6.92H20.93ZM0 20.5H19.43V10.55H17.93V19H1.5V3.5H10.89V2H0V20.5Z"></path></svg></a><!--]--></div></div><div class="medium:block mobile:hidden text-sm min-w-[170px] max-w-[230px] mb-5" data-v-3cd59ea7><p class="font-semibold text-base mb-3 border-b pb-2" data-v-3cd59ea7>Threat Intel Community</p><div class="flex flex-col gap-3" data-v-3cd59ea7><!--[--><a class="transition-colors hover:text-brand-yellow ease-in-out duration-150 flex justify-between" href="https://submit.spamhaus.org" data-v-3cd59ea7><span data-v-3cd59ea7>Community Home</span><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" viewBox="0 0 21 21" fill="currentColor" 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data-ssr="true">[["Reactive",1],{"data":2,"state":26225,"once":26232,"_errors":26233,"serverRendered":26230,"path":26234,"prerenderedAt":26235,"pinia":26236},{"faqCategories":3,"faqs":26223},{"data":4},[5,608,2088,6108,9955,13206,13213,13220,13227,13986,15186,17278,17285,17292,21295,23268,23654,23661,26171,26178,26184,26191,26198,26205,26211,26216],{"id":6,"slug":7,"title":8,"sort":9,"meta_title":10,"meta_description":11,"subcategories":12,"sortedSubcategories":419},30,"botnet-controller-list-bcl","Botnet Controller (BCL)",1,"FAQs | Botnet Controller (C&C) list | IP dataset | Spamhaus","Find a definition and frequently asked questions relating to the usage of Spamhaus' Botnet Controller List (BCL).",[13,332],{"slug":14,"status":15,"title":14,"sort":16,"category":17,"sortableFaqs":98,"faqs":207},"BCL usage 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(BCL)",[24,9],2,[26,30,33,37],{"id":27,"faqSubcategories_slug":14,"item":28,"collection":29,"sort":9},19,"in-what-formats-is-bcl-offered","faqs",{"id":31,"faqSubcategories_slug":14,"item":32,"collection":29,"sort":24},16,"bcl-how-often-updated",{"id":34,"faqSubcategories_slug":14,"item":35,"collection":29,"sort":36},17,"bcl-obtain-access",3,{"id":38,"faqSubcategories_slug":14,"item":39,"collection":29,"sort":16},18,"bcl-block-legit-traffic",[41,49,54,59],{"slug":39,"status":15,"title":42,"content":43,"website":44,"category":6,"subcategory":14,"manualSort":46,"date_created":47,"last_edited":48,"real_slug":39}," Can the BCL block legitimate traffic?","**The BCL’s primary objective is to avoid ‘false positives’ while blocking as much malicious traffic as possible.**\n\n* BCL false positives are extremely rare.\n* Since BCL is a subset of SBL, **every** BCL listing is based on an investigation by one of the Spamhaus SBL team members.\n* BCL does not contain any automated listings: all listings on BCL have been issued and reviewed by a human.",[45],"checker",123,null,"2024-08-08T15:29:31",{"slug":32,"status":15,"title":50,"content":51,"website":52,"category":6,"subcategory":14,"manualSort":27,"date_created":47,"last_edited":53,"real_slug":32},"How often is the Botnet Controller List (BCL) updated?","The Botnet Controller List (BCL) is updated in real time.",[45],"2024-08-08T15:29:42",{"slug":35,"status":15,"title":55,"content":56,"website":57,"category":6,"subcategory":14,"manualSort":58,"date_created":47,"last_edited":48,"real_slug":35},"How to obtain access to Botnet Controller List (BCL)?","To find out more information regarding access to the BCL please complete the [contact form on Spamhaus Technology’s website](https://www.spamhaustech.com/#contact-form).",[45],122,{"slug":28,"status":15,"title":60,"content":61,"website":62,"category":6,"subcategory":14,"manualSort":63,"date_created":47,"last_edited":64,"real_slug":28},"In what formats is BCL offered?","BCL is available in different formats, such as a rule file for various Intrusion Detection Systems (IDS)/ Intrusion Prevention Systems (IPS). It is also available in a plain-text file, in CSV, as a Response Policy Zone (RPZ) and via the [Spamhaus BGP Feed](https://www.spamhaus.org/blocklists/network-protection/) (BGPf).\n\n\nSpecific instructions for implementation will depend on what use case you have; such questions should be referred to the device documentation or vendor.\n\n\n**Is there a difference between the BCL and the BGPf?**\n\n\nThe [Spamhaus BGP feed](https://www.spamhaus.org/blocklists/network-protection/) (BGPf) is just a different delivery method for the BCL.",[45],124,"2024-08-08T15:29:53",{"slug":22,"status":15,"title":66,"sort":67,"category":68,"sortableFaqs":71,"faqs":75},"Definition: Botnet Controller List (BCL)",10,{"id":6,"slug":7,"title":8,"sort":9,"meta_title":10,"meta_description":11,"subcategories":69,"sortedSubcategories":70},[14,22],[24,9],[72],{"id":73,"faqSubcategories_slug":22,"item":74,"collection":29,"sort":9},15,"bcl-what-is-it",[76],{"slug":74,"status":15,"title":77,"content":78,"website":79,"category":6,"subcategory":22,"manualSort":80,"date_created":47,"last_edited":81,"real_slug":74},"What is the Botnet Controller List (BCL)?","**What is the Spamhaus Botnet Controller List (BCL)**?\n\n\n* It is an advisory “drop all traffic” list consisting of single IPv4 addresses that are used by cybercriminals to control infected computers ([bots](https://en.wikipedia.org/wiki/Botnet)).\n* BCL does not contain any subnets or CIDR prefixes larger than /32.\n* BCL listings are made according to policies outlined in [BCL Listing Criteria](https://www.spamhaus.org/blocklists/botnet-controller-list).\n\n\n**What is the purpose of BCL?**\n\n\nThe main purpose of BCL is to block malicious traffic at the network edge.\n\n\n* BCL can be used in several different types of devices, from firewalls to intrusion detection systems (IDS/IPS) and many other security appliances.\n* BCL can also be used passively – for example, by checking the log files of web proxies, firewalls or any other security devices to detect botnet-generated traffic in your 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Blocklist (CSS)","FAQs on Combined Spam Sources (CSS) Blocklists | IP DNSBL","Find a definition and frequently asked questions relating to listings and usage of Spamhaus' Combined Spam Sources List (CSS).",[615,1007,1129],{"slug":616,"status":15,"title":616,"sort":617,"category":618,"sortableFaqs":757,"faqs":866},"CSS usage questions",7,{"id":609,"slug":610,"title":611,"sort":24,"meta_title":612,"meta_description":613,"subcategories":619,"sortedSubcategories":735},[620,662,678],{"slug":616,"status":15,"title":616,"sort":617,"category":621,"sortableFaqs":627,"faqs":640},{"id":609,"slug":610,"title":611,"sort":24,"meta_title":612,"meta_description":613,"subcategories":622,"sortedSubcategories":625},[616,623,624],"Definition: CSS Blocklist (CSS)","Listed in CSS Q&A",[36,16,626],5,[628,631,634,637],{"id":629,"faqSubcategories_slug":616,"item":630,"collection":29,"sort":9},170,"should-providers-use-the-css-to-block-their-own-users",{"id":632,"faqSubcategories_slug":616,"item":633,"collection":29,"sort":24},22,"how-do-i-use-css-and-what-is-its-return-code-127-0-0-3",{"id":635,"faqSubcategories_slug":616,"item":636,"collection":29,"sort":36},20,"css-how-handle-ipv6",{"id":638,"faqSubcategories_slug":616,"item":639,"collection":29,"sort":16},21,"using-spamassassin-and-rspamd-with-spamhaus-data-for-css",[641,646,652,657],{"slug":636,"status":15,"title":642,"content":643,"website":644,"category":609,"subcategory":616,"manualSort":645,"date_created":47,"last_edited":48,"real_slug":636},"How does CSS handle IPv6 addresses?","CSS lists /64 subnets of IPv6 addresses.\n\n\n* IPv6: CSS lists “/64” or larger CIDR blocks.\n\t+ A very large number of spam-emitting IPv6 addresses in different /64 blocks within the same network could cause listings to extend to larger blocks.\n\t+ Without such extensions/aggregations, the IPv6 zone size could become unworkably large.\n\t+ Various strategies used by spammers to game the system are made much more difficult by the use of aggregated blocks rather than single “/128” IPs.\n\n\nA “/64” is the industry standard for the smallest IPv6 allocation to individual customers, even for home-uses like cable, DSL or wireless.\n\n\n* For ISPs which follow standard industry practices, CSS IPv6 listings will only affect a single customer.\n* The “/64” choice has [RFC4291](https://tools.ietf.org/html/rfc4291) as its origin and it is further discussed in [RFC6177](https://tools.ietf.org/html/rfc6177)\n* More technical reasons for choosing /64 customer assignments, at minimum, are discussed in a post on [Slash64.net](https://slash64.net/), and in [M3AAWG document](https://www.m3aawg.org/sites/default/files/document/M3AAWG_Inbound_IPv6_Policy_Issues-2014-09.pdf) “Policy Issues for Receiving Email in a World with IPv6 Hosts.”\n\n\nIPV6 allocation information quoted from the Regional Internet Registries (RIRs) documentation:\n\n\n* **AFRINIC**, [IPv6 Address Allocation and Assignment Policy | AFPUB-2013-v6-001](https://afrinic.net/ipv6-address-allocation-and-assignment-policy-afpub-2013-v6-001) \n\n6.4.1. Assignment address space size:\n\t+ “Assignments are to be made using the following guidelines:\n\t\t- /48 in the general case, except for very large subscribers.\n\t\t- /64 when it is known that one and only one subnet is needed by design\n\t\t- /128 when it is absolutely known that one and only one device is connecting.”\n* **APNIC**, [APNIC guidelines for IPv6 allocation and assignment requests](https://www.apnic.net/about-apnic/corporate-documents/documents/resource-guidelines/ipv6-guidelines/#Justifying) \n\n10.1. LIR assignments to end sites:\n\t+ “An LIR can assign a /64 to /48 to an end site customer network based on their requirements. The following guidelines may be useful:\n\t\t- /64 where it is known that only one subnet is required.\n\t\t- /56 for small sites where it is expected only a few subnets will be required within the next two years. Subscribers can receive a /56 when connecting through on-demand or always-on connections such as small office and home office enterprises.\n\t\t- /48 for larger sites, or if an end site is expected to grow into a large network.”\n* **ARIN**, [Your First IPv6 Request](https://www.arin.net/resources/guide/ipv6/first_request/#isp)\n\t+ Step 2: Determine Your Block Size: \n\t\n\t“IPv6 block size is based on the number and size of subnets to be assigned to customers, not on the number of IP addresses required by customers. ISPs will typically assign one subnet (/48 or smaller) to each customer. The default /32 minimum allocation is sufficient for many ISPs since it contains 65,536 /48 subnets to assign to customers. ISPs may also opt to request a smaller /36 allocation.”\n* **LACNIC**, [IPv6 Address Allocation and Assignment Policies](https://www.lacnic.net/684/2/lacnic/4-ipv6-address-allocation-and-assignment-policies)\n\t+ 4.5.3.1 – Assignment address space size: \n\t\n\t“End sites or users must be assigned a prefix that is a multiple of “n” /64’s which must be enough to meet their current and planned needs, considering existing protocols and future possibilities and thus avoiding possible renumbering scenarios.”\n\t\t- The size of the prefix to be assigned is an operational decision of the LIR/ISP, although the selection of /48s is recommended for simpler and more functional infrastructure for all the endpoints of the network.\n\t\t- Persistent prefix assignments are recommended to avoid undesired failures.\n\t\t- Using a /64 prefix for point-to-point with GUAs is recommended.”\n* **RIPE**, [Best Current Operational Practice for Operators: IPv6 prefix assignment for end-users – persistent vs non-persistent, and what size to choose](https://www.ripe.net/publications/docs/ripe-690#4-2--prefix-assignment-options)\n\t+ 4.2. Prefix assignment options: \n\t\n\t“A single network at a customer site will be a /64. At present, RIR policies permit assignment of a /48 per site, so the possible options when choosing a prefix size to delegate are /48, /52, /56, /60 and /64. However, /64 is not sustainable, it doesn’t allow customer subnetting, and it doesn’t follow IETF recommendations of “at least” multiple /64s per customer. Moreover, future work within the IETF and recommendations from RFC 7934 (section 6) allow the assignment of a /64 to a single interface (https://tools.ietf.org/html/draft-ietf-v6ops-unique-ipv6-prefix-per-host-07).”\n* **RIPE**, [IPv6 Address Allocation and Assignment Policy](https://www.ripe.net/publications/docs/ripe-738#minimum_allocation)\n\t+ 5.4.1 Assignment address space size: \n\t\n\t“End Users are assigned an End Site assignment from their LIR or ISP. The size of the assignment is a local decision for the LIR or ISP to make, using a value of “n” x /64. Section 4.2 of ripe-690 provides guidelines about this.”\n\n\nCustomers of providers that assign different customers within the same /64 block should contact their provider’s support, ask for a dedicated /64 assignment, and move mail service to a non-shared /64 range.\n\n\n**NOTE:** Linode customers should read [this document](https://linode.com/docs/networking/an-overview-of-ipv6-on-linode/), then open a ticket to get their own /64.",[45],126,{"slug":633,"status":15,"title":647,"content":648,"website":649,"category":609,"subcategory":616,"manualSort":650,"date_created":47,"last_edited":651,"real_slug":633},"How do I use CSS and what is its return code? (127.0.0.3)","The Spamhaus CSS is used in the same way as the SBL or Zen zones.\n\n\n* One zone or the other must be used (but not both!) in order to use CSS; CSS is not a separate zone.\n* CSS is included in Zen, so if the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) or [Zen](https://www.spamhaus.org/blocklists/zen-blocklist/) are already in use, CSS is also.\n* The return code for CSS in either “sbl.spamhaus.org” or “zen.spamhaus.org” zone is 127.0.0.3.\n\n\nFor more about Spamhaus DNSBL usage, and all our return codes, see the [DNSBL Usage](https://www.spamhaus.org/faqs/dnsbl-usage/#200) FAQ.",[45],130,"2024-08-08T15:29:59",{"slug":630,"status":15,"title":653,"content":654,"website":655,"category":609,"subcategory":616,"manualSort":47,"date_created":656,"last_edited":651,"real_slug":630},"Should providers use the CSS to block their own users?","Should providers use the CSS to block their own users?\n\n- If the same hosts are used for both incoming email and outgoing (smarthosted) email, connections using SMTP authentication should be exempted from CSS checks.\n- End users are often on dynamic IP addresses: a user may be assigned an IP address from their provider that is listed in the CSS because of the situation of a previous user of that IP address.\n- The CSS can be used to alert an ISP's security department when a user's IP is in the CSS, but should only be used as an \"informational\" alert.",[45],"2024-04-03T17:23:57",{"slug":639,"status":15,"title":658,"content":659,"website":660,"category":609,"subcategory":616,"manualSort":661,"date_created":47,"last_edited":48,"real_slug":639},"Using SpamAssassin and Rspamd with Spamhaus data for CSS","We have developed our datasets with the final goal of being the most compatible with existing software. The two biggest open source antispam projects are [SpamAssassin](https://spamassassin.apache.org/) and [Rspamd](https://rspamd.com/).\n\n\nTo show the best way to use our data with these products, we have created two dedicated Github projects. The projects contain instructions, rulesets, and code to make the best out of our DQS product.\n\n\n* [SpamAssassin-DQS](https://github.com/spamhaus/spamassassin-dqs)\n* [Rspamd-DQS](https://github.com/spamhaus/rspamd-dqs)",[45],127,{"slug":623,"status":15,"title":623,"sort":626,"category":663,"sortableFaqs":666,"faqs":670},{"id":609,"slug":610,"title":611,"sort":24,"meta_title":612,"meta_description":613,"subcategories":664,"sortedSubcategories":665},[616,623,624],[36,16,626],[667],{"id":668,"faqSubcategories_slug":623,"item":669,"collection":29,"sort":9},29,"css-what-is-it",[671],{"slug":669,"status":15,"title":672,"content":673,"website":674,"category":609,"subcategory":623,"manualSort":676,"date_created":47,"last_edited":677,"real_slug":669},"What is CSS?","The [**Spamhaus CSS**](https://www.spamhaus.org/blocklists/combined-spam-sources/) list is an automatically produced dataset of IP addresses that are involved in sending low-reputation email. CSS mostly targets static spam emitters but may also include other senders that display a risk to our users, such as compromised hosts. CSS lists both IPv4 addresses (/32) and IPv6 addresses (/64 or larger). CSS listings are influenced by:\n\n\n* Email showing indications of unsolicited nature;\n* Having poor list-hygiene;\n* Sending out bad email due to a compromise, insecure installation or misconfigured server;\n* Other indicators of low reputation or abuse.\n\n\nCSS listings are based on a wide range of inputs and are always the result of multiple events and heuristics.",[45,675],"rep-portal",125,"2024-11-08T16:34:50",{"slug":624,"status":15,"title":624,"sort":679,"category":680,"sortableFaqs":683,"faqs":702},6,{"id":609,"slug":610,"title":611,"sort":24,"meta_title":612,"meta_description":613,"subcategories":681,"sortedSubcategories":682},[616,623,624],[36,16,626],[684,687,690,693,696,699],{"id":685,"faqSubcategories_slug":624,"item":686,"collection":29,"sort":9},25,"css-why-ip-listed",{"id":688,"faqSubcategories_slug":624,"item":689,"collection":29,"sort":24},23,"misconfigured-smtp-servers-general",{"id":691,"faqSubcategories_slug":624,"item":692,"collection":29,"sort":36},24,"misconfigured-plesk-hosts-in-css",{"id":694,"faqSubcategories_slug":624,"item":695,"collection":29,"sort":16},27,"misconfigured-cpanel-in-css",{"id":697,"faqSubcategories_slug":624,"item":698,"collection":29,"sort":626},28,"misconfigured-direct-admin-in-css",{"id":700,"faqSubcategories_slug":624,"item":701,"collection":29,"sort":679},26,"css-remove-ip",[703,708,713,719,725,730],{"slug":701,"status":15,"title":704,"content":705,"website":706,"category":609,"subcategory":624,"manualSort":691,"date_created":47,"last_edited":707,"real_slug":701},"Removing an IP listed in CSS","**CSS listings expire quickly: normally, three days after last spam detection. In some cases of chronic abuse, the listings can last longer.**\n\n\n* It allows fast, no-questions-asked removals – within limits – but it also re-lists IPs quickly if there is re-detection.\n* De-listing should begin at the [IP and Domain Reputation Checker](https://check.spamhaus.org). Follow the links from there.\n\n\nWhatever caused the problem **MUST** be identified and corrected before removing an IP from CSS.\n\n\n* CSS will allow the removal of an IP, but it will also re-list it immediately if a problem continues to be detected.\n* Self-removals are limited.\n\n\n**IMPORTANT:** The reputation of any associated domains should also be checked using the [IP and Domain Reputation Checker](https://check.spamhaus.org): Domain and IP reputations are related.\n\n\nThe ‘[Hacked? Here’s Help FAQ’](https://check.spamhaus.org/faqs_menu/#help-if-youve-been-hacked) offers a great deal of information on how to deal with various reasons for CSS listings.",[45,675],"2024-11-08T16:35:43",{"slug":686,"status":15,"title":709,"content":710,"website":711,"category":609,"subcategory":624,"manualSort":632,"date_created":47,"last_edited":712,"real_slug":686},"Why is my IP address listed in CSS?","**Spamhaus is a reputation data producer. The actions taken by email/internet service providers that are based on our data will vary by ISP.**\n\n\n* It is up to the provider to decide how to treat IP addresses listed in CSS.\n\n\nIP addresses listed in CSS have been detected sending mail which matches CSS heuristics.\n\n\n* CSS listings generally expire three (3) days after the last detection. In some cases of chronic abuse, the listings can last longer, but should not be a surprise to the administrator anymore.\n* If an IP is listed, **the problem is recent!**\n\n\nCSS rules look for several problems, including snowshoe spam, mail from known bad actors, infected or compromised websites or CMS, bots, and other insecure or misconfigured applications or devices.\n\n\n* If an IP is listed in CSS, the first thing to do is check all technical settings for correctness. For more information please see our [FAQ on this topic](https://www.spamhaus.org/faqs/help-if-youve-been-hacked/#hacked-misconf-smtp-server).\n* If an IP is listed because it is compromised, we [have an FAQ](https://www.spamhaus.org/faqs/help-if-youve-been-hacked/) that is a good place to start.\n\n\n**NOTE:** We do not provide spam samples related to CSS listings, though in some cases of compromise we may be able to provide some additional information if we have it.\n\n\n* We recommend that all domain and mail server administrators monitor the appropriate [role accounts and feedback loops](https://www.spamhaus.org/faqs/isp-general-questions/) for their domains and network space.\n* Server logs might also have useful information.\n\n\nIf an IP address is listed, please check to see if any related domains are in the [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/).\n\n\n* This [IP and Domain Reputation Checker](https://check.spamhaus.org) has the ability to check both IP addresses and domains.\n* If you are authoritative for an IP address, **and** you believe the issues that caused the listing have been solved, you can request a delisting.",[45,675],"2024-11-08T16:35:36",{"slug":695,"status":15,"title":714,"content":715,"website":716,"category":609,"subcategory":624,"manualSort":717,"date_created":47,"last_edited":718,"real_slug":695},"Misconfigured cPanel in CSS","If you are using cPanel, and need to set or change a HELO/EHLO value, [this cPanel support article](https://support.cpanel.net/hc/en-us/articles/4405084705559-How-to-enable-custom-mail-HELOs) will show how it is done.",[45],60,"2024-08-08T15:29:46",{"slug":698,"status":15,"title":720,"content":721,"website":722,"category":609,"subcategory":624,"manualSort":723,"date_created":47,"last_edited":724,"real_slug":698},"Misconfigured Direct Admin in CSS","If you are using Direct Admin, and need to set or change a HELO/EHLO value, [this Direct Admin web control panel support article](https://www.directadmin.com/features.php?id=2359) will show how it is done.",[45],61,"2024-08-08T15:29:26",{"slug":692,"status":15,"title":726,"content":727,"website":728,"category":609,"subcategory":624,"manualSort":638,"date_created":47,"last_edited":729,"real_slug":692},"Misconfigured Plesk hosts in CSS","Misconfigured Plesk hosts can have unexpected outcomes – the behavior of such a host closely mimics the behavior of a certain type of spambot.\n\n\n[Plesk’s online guide](https://docs.plesk.com/en-US/obsidian/administrator-guide/59430/#general) describes the “Outgoing mail mode” option and its three settings:\n\n\n* Send from domain IP addresses:\n\n\nBy default, mail from each domain is sent from the domain’s IP address. The host name used in the SMTP greeting is the Plesk server host name specified in Tools & Settings > Server Settings. Selecting this option may result in mail sent from some or all domains being marked as spam if the Plesk server host name fails to resolve properly, or if the domain’s IP is different from the one to which the Plesk server host name resolves. \n\nThis option works best if it is required to have a single IP address on the Plesk server.\n\n\n* Send from domain IP addresses and use domain names in SMTP greeting\n\n\nIf selected, Plesk changes the mail server configuration so that the SMTP greeting contains the name of the domain from which the email message is sent.\n\n\n**Warning:** Selecting this option may result in mail sent from some or all domains being marked as spam if the destination mail server uses Spamhaus XBL and more than one domain on the Plesk server uses the same IP address.\n\n\nIn addition, selecting this option on Plesk servers hosting a large (more than 100) number of domains will likely result in significantly increased server load.\n\n\nThis option works best if there is allocated a dedicated IP address to every domain hosted on the Plesk server, and the number of domains hosted on the server is not very large.\n\n\n* Send from the specified IP adresses:\n\n\nIf it is required to use certain IPv4 and IPv6 addresses for all outgoing mail.\n\n\nIf None is selected, outgoing mail will not be sent.\n\n\nThe first setting is shown enabled in the circled in red section in the screen shot below:\n\n\n\n\n\n**We recommend you use the first or third option in virtually all cases.**\n\n\nThe second option, “send from domain IP addresses and use domain names in SMTP greeting” can lead to reputational and XBL issues, and should be used with extreme care:\n\n\n* Many Plesk installations are unable to bind to different IP addresses to send email on behalf of each hosted domain. This is especially true if the web server uses a single IP address to host multiple domains by “virtual host” – there are no other addresses to bind to, so, it’s using the same IP address all the time.\n* The “send from domain IP addresses and use domain names in SMTP greeting” option should only be used if you’re *certain* your installation can successfully bind to specific outbound IP addresses, and that each IP address will only be used for at most 2-3 different domains.",[45],"2024-08-08T15:29:28",{"slug":689,"status":15,"title":731,"content":732,"website":733,"category":609,"subcategory":624,"manualSort":635,"date_created":47,"last_edited":734,"real_slug":689},"Misconfigured SMTP servers (general)","To ensure uninterrupted email delivery, it is critical that all technical settings be correct. In case of difficulty, they should be double checked.\n\n\n* Misconfigured SMTP servers may have problems delivering email to many networks, including ones that do not use Spamhaus data.\n\n\nSMTP servers should be configured with correct forward and reverse DNS and HELO/EHLO values.\n\n\n* **DNS** is used to resolve a domain name to an IP address. This act is known as a forward DNS and is performed every time you visit a site on the internet. [Reverse DNS](https://en.wikipedia.org/wiki/Reverse_DNS_lookup) (**rDNS**) is a method of resolving an IP address back to a hostname. Your hosting company or email service provider can help set this up or correct it.\n\t+ If you need to correct your rDNS and are using [OVH cloud](https://support.us.ovhcloud.com/hc/en-us/articles/360002181530-How-to-Configure-Reverse-DNS) or [Amazon cloud (Lightsail)](https://lightsail.aws.amazon.com/ls/docs/en_us/articles/amazon-lightsail-configuring-reverse-dns) they have information on their websites that can help.\n\t+ The forward DNS lookup (domain name to IP address) of your IP should match the HELO value set in your server.\n* **HELO** is an SMTP command sent by an email server to identify itself when connecting to another email server, to start the process of sending an email. It is followed with the sending email server’s hostname.\n\t+ One way of testing whether an SMTP server is misconfigured is to send an email from it to helocheck@abuseat.org. A bounce will immediately be returned that contains the required information.\n\t+ Common misconfigurations of HELO are: “localhost.localdomain”, “WIN-XYZPDQ01” or “mail”.\n\t+ A HELO/EHLO value should be a [fully qualified domain name](https://en.wikipedia.org/wiki/Fully_qualified_domain_name) (FQDN)\n* About loadbalancers:\n\t+ Some sites place their mail servers behind load balancers. While this may have some advantages, this practice has the side-effect of giving the public-facing IP the appearance of being infected by malware. If this is the issue, then the solution may require an engineering design change.\n\n\n**NOTE**: If the IP is not a mail server, or the HELO settings *are in fact correct*, check for malware or a misconfigured process. You may need to contact your IT department, network engineer, MTA vendor or hosting company for 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postmasters","troubleshooting",[2106,679,617],8,[2108],{"id":6,"faqSubcategories_slug":2096,"item":2109,"collection":29,"sort":9},"what-is-a-dnsbl",[2111],{"slug":2109,"status":15,"title":2112,"content":2113,"website":2114,"category":2089,"subcategory":2096,"manualSort":2115,"date_created":47,"last_edited":2116,"real_slug":2109},"What is a DNSBL?","A DNSBL is a “Domain Name System Block List”: A list of IP address ranges or other information compiled and presented as a DNS zone.\n\n\n* Information in DNS format is easy to query and transport, and its small answers are very “light” on bandwidth overhead.\n* Spamhaus [Zen](https://www.spamhaus.org/blocklists/zen-blocklist/) is a DNSBL, as are its component zones of [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/), [CSS](https://www.spamhaus.org/blocklists/combined-spam-sources/), and [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/).\n* Spamhaus [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/) is a domain DNSBL. It may be used to identify URL domains with poor domain reputation, or as a “Right Hand Side Block List” (RHSBL) for email addresses.",[45],62,"2024-08-08T15:29:58",{"slug":2103,"status":15,"title":2103,"sort":2106,"category":2118,"sortableFaqs":2121,"faqs":2168},{"id":2089,"slug":2090,"title":2091,"sort":36,"meta_title":2092,"meta_description":2093,"subcategories":2119,"sortedSubcategories":2120},[2096,2103,2104],[2106,679,617],[2122,2124,2126,2129,2132,2135,2138,2141,2144,2148,2151,2155,2159,2163,2166],{"id":609,"faqSubcategories_slug":2103,"item":2123,"collection":29,"sort":9},"why-use-a-dnsbl",{"id":2089,"faqSubcategories_slug":2103,"item":2125,"collection":29,"sort":24},"how-to-use-a-spamhaus-dnsbl",{"id":2127,"faqSubcategories_slug":2103,"item":2128,"collection":29,"sort":36},38,"which-dnsbl-should-be-used",{"id":2130,"faqSubcategories_slug":2103,"item":2131,"collection":29,"sort":16},39,"is-a-private-dns-server-required-in-order-to-use-spamhaus-dnsbls-dqs-or-rsync",{"id":2133,"faqSubcategories_slug":2103,"item":2134,"collection":29,"sort":626},45,"what-do-the-127-return-codes-mean-in-dnsbls",{"id":2136,"faqSubcategories_slug":2103,"item":2137,"collection":29,"sort":679},33,"how-do-i-check-my-dns-server-results",{"id":2139,"faqSubcategories_slug":2103,"item":2140,"collection":29,"sort":617},40,"free-use-vs-commercial-use",{"id":2142,"faqSubcategories_slug":2103,"item":2143,"collection":29,"sort":2106},44,"using-spamassassin-and-rspamd-with-spamhaus-data",{"id":2145,"faqSubcategories_slug":2103,"item":2146,"collection":29,"sort":2147},34,"what-about-the-spamhaus-dnsbl-network-reliability-and-speed",9,{"id":2149,"faqSubcategories_slug":2103,"item":2150,"collection":29,"sort":67},42,"what-happens-if-there-is-a-delay",{"id":2152,"faqSubcategories_slug":2103,"item":2153,"collection":29,"sort":2154},41,"are-there-any-other-dnsbl-uses-that-could-help",11,{"id":2156,"faqSubcategories_slug":2103,"item":2157,"collection":29,"sort":2158},35,"can-a-spamhaus-dnsbl-be-used-on-a-web-server-or-other-applications",12,{"id":2160,"faqSubcategories_slug":2103,"item":2161,"collection":29,"sort":2162},36,"what-about-lookups-using-the-spamhaus-ip-and-domain-reputation-checker",13,{"id":2164,"faqSubcategories_slug":2103,"item":2165,"collection":29,"sort":80},43,"what-is-the-data-feed-rsync",{"id":2097,"faqSubcategories_slug":2103,"item":2167,"collection":29,"sort":73},"what-is-dqs-data-query-service",[2169,2175,2179,2184,2189,2195,2201,2205,2210,2216,2220,2224,2230,2235,2240,2245,2250],{"slug":2153,"status":15,"title":2170,"content":2171,"website":2172,"category":2089,"subcategory":2103,"manualSort":2173,"date_created":47,"last_edited":2174,"real_slug":2153},"Are there any other DNSBL uses that could help?","There are some additional, limited-use cases.\n\n\n* Using the data in the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) and [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) portions of the Spamhaus DNSBL zones can be used to prevent blog and guestbook spam and abuse.\n* Some Apache webserver plugins like [mod\\_spamhaus](http://sourceforge.net/projects/mod-spamhaus/) and [Squid DNSBL redirector](http://www.frws.com/squid_block/) can be used to ban blocklisted visitors to a website.\n\n\n**NOTE:** Reading the [FAQ on the XBL](https://www.spamhaus.org/faqs/exploits-blocklist-xbl/) is a *must* before trying these techniques.",[45],54,"2024-08-08T15:29:45",{"slug":2157,"status":15,"title":2176,"content":2177,"website":2178,"category":2089,"subcategory":2103,"manualSort":668,"date_created":47,"last_edited":729,"real_slug":2157},"Can a Spamhaus DNSBL be used on a web server or other applications?","The [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist) and [XBL](https://www.spamhaus.org/faqs/exploits-blocklist-xbl) can be queried to prevent things such as blog-comment and guestbook spamming, click-fraud, and automated email address harvesting.\n\n\n* This can be done by programming application(s) to query our DNS servers to determine whether a specific IP address is on one of our blocklists.\n* Such queries can be used to stop posts from users who use IP addresses on the SBL or XBL to connect to a web site, or to block comment and guestbook posts that contain URLs hosted on IP addresses listed in the SBL or XBL.\n\n\nComment and guestbook posts can also be used to search for URLs that contain domains found in our domain blocklist, the [DBL](https://www.spamhaus.org/dbl/). More information on what the Spamhaus DBL is, and how it works, can be found in the [DBL FAQ](https://www.spamhaus.org/faq/answers.lasso?section=Spamhaus%20DBL#190)\n\n\nThere are open-sourced code bases available in Perl and PHP for performing DNS queries that can be found by searching the Web. Some useful web sites that have code to perform DNS lookups:\n\n\n* [The Code Cave](http://www.thecodecave.com/build-your-own-spam-filter-with-php-and-dnsbls/)\n* [MetaCPAN](https://metacpan.org/release/SAXJAZMAN/Net-Abuse-Utils-Spamhaus-0.05)\n\n\nIf you prefer to write your own code, below is the information you will need:\n\n\n* + **ZONE** = `zen.spamhaus.org`\n\t+ **PROTOCOL & PORT** = `UDP/53`\n\t+ **QUERY SYNTAX** = `REVIP.zen.spamhaus.org`, where “REVIP” is the IP you are querying, reversed.\n\n\n***For example,*** if you want to check `192.168.25.1`, you would query `1.25.168.192.zen.spamhaus.org`.\n\n\n* **RESPONSE CODES**\n\t+ *IP NOT FOUND* = `(NXDOMAIN)`\n\t+ *DNS SERVER ERROR* = `(SERVFAIL)` (These are quite rare.)\n\t+ *IP FOUND* = *See the* [Spamhaus DNS Return-Codes list](https://www.spamhaus.org/faqs/policy-blocklist-pbl#should-i-use-the-policy-block-list-pbl-to-block-access-to-my-webserver).\n\n\n**General Advice:**\n\n\n* We encourage applications to query **`zen.spamhaus.org`** and *then* parse the return code(s) to determine whether to block an IP, whenever possible.\n* This prevents unnecessary queries and speeds processing on your application.\n* If your application *cannot* parse return codes, you can query **`sbl.spamhaus.org`** to determine whether an IP address is on the SBL, and **`xbl.spamhaus.org`** to determine whether an IP address is on the XBL.\n\t+ Either of these zones returns `127.0.0.2` if the IP address is on that blocklist.\n\n\n**WARNING!** Do not block users using IP addresses listed on the PBL from accessing Web-based applications. The PBL is not a list of “spamming IP addresses”; treating IP address on it as if they all belong to spammers will result in blocking large numbers of legitimate users. Consult the [Spamhaus FAQ on the PBL](https://www.spamhaus.org/faqs/policy-blocklist-pbl#should-i-use-the-policy-block-list-pbl-to-block-access-to-my-webserver) for more information on what the PBL is and how it works.",[45],{"slug":2140,"status":15,"title":2180,"content":2181,"website":2182,"category":2089,"subcategory":2103,"manualSort":2183,"date_created":47,"last_edited":2174,"real_slug":2140},"Free Use vs Commercial Use","Use of the Spamhaus DNSBLs via DNS queries to our public DNSBL servers is free of charge for low-volume non-commercial use. To check if you qualify for free use, please see the [Spamhaus DNSBL Usage Terms](https://www.spamhaus.org/blocklists/dnsbl-fair-use-policy).\n\nUse of the Spamhaus DNSBLs by ISPs, corporations and networks with high email traffic, or commercial spam filter companies requires a subscription to either the dedicated [Data Feed](https://www.spamhaus.org/blocklists/commercial) Service (rsync) or to DQS (Data Query Service), both run by Spamhaus Technology. Compare those options [here](https://www.spamhaus.com/product/data-query-service/).",[45],49,{"slug":2137,"status":15,"title":2185,"content":2186,"website":2187,"category":2089,"subcategory":2103,"manualSort":694,"date_created":47,"last_edited":2188,"real_slug":2137},"How do I check my DNS server results?","A quick way to check that Spamhaus DNSBL responses are correct:\n\n\n* Command-line DNS queries for a target known to be\n\t+ - listed in a Spamhaus zone (127.0.0.2)**and**\n\n\n\t+ A target known to be not listed (127.0.0.1)\n\t+ A query for a “listed” object must answer with a correct return code; for Spamhaus that would be one or more of our [127.\\* responses](https://www.spamhaus.org/faqs/dnsbl-usage/#what-do-the-127-return-codes-mean-in-dnsbls).\n\t+ Queries for “not\\_listed” objects must always return NXDOMAIN for mail filtering to work properly. For example:\n\n\n\n```\n$ dig +short @*DNS.server* 2.0.0.127.zen.spamhaus.org\n127.0.0.10\n127.0.0.4\n127.0.0.2\n$\n$ dig +short @*DNS.server* 1.0.0.127.zen.spamhaus.org\nHost 1.0.0.127.zen.spamhaus.org not found: 3(NXDOMAIN)\n$\n```\n\n* The command “$ host 2.0.0.127.zen.spamhaus.org *DNS.server*” provides similar results.\n* In Windows, try “C:\\>nslookup 2.0.0.127.zen.spamhaus.org”.\n\n\n**NOTE:** \n\nIt is critical to check for correct results for both ‘listed’ and ‘not listed’ queries. In either case, the italicized *DNS.server* in the above example represents the hostname or IP address of the DNS server you wish to query.\n\n\nIf the *@DNS.server* is not included on the command line query, the query will be handled by the DNS server configured in the local computer’s OS. That is the server most people wish to check.\n\n\nChecking our DBL zone uses similar DNS queries; see [this DBL FAQ](http://www.spamhaus.org/faq/section/Spamhaus%20DBL#277) for details.\n\n\n**ADDITIONAL CHECKS** \n\nTo confirm that the mail server will provide the correct results for delivery error messages, it is also valuable to check the TXT record of ‘2.0.0.127.zen.spamhaus.org’ with ‘dig’ or ‘host’:\n\n\n\n```\n$ dig +short TXT 2.0.0.127.zen.spamhaus.org @*DNS.server*\n\"https://check.spamhaus.org/sbl/query/SBL233\"\n\"https://check.spamhaus.org/query/ip/127.0.0.2\"\n```\n\n* To find which DNS server(s) a unix, linux or OSX computer is using, run this command on the machine in question: “$ cat /etc/resolv.conf”.\n* In Windows, the DNS servers are configured under “Control Panel/Network and Internet”.",[45],"2024-08-08T15:29:51",{"slug":2190,"status":15,"title":2191,"content":2192,"website":2193,"category":2089,"subcategory":2103,"manualSort":2194,"date_created":47,"last_edited":48,"real_slug":2190},"how-fast-is-the-spamhaus-dnsbl-network","How fast is the Spamhaus DNSBL network?","Our servers are geographically distributed around the globe and connected via high-bandwidth pipes.\n\n\nQuery response time is typically in the low milliseconds and once a query is done, it is cached at the local DNS resolver for a period of time. That makes further queries “local” and extremely fast.",[45],132,{"slug":2196,"status":15,"title":2197,"content":2198,"website":2199,"category":2089,"subcategory":2103,"manualSort":2200,"date_created":47,"last_edited":48,"real_slug":2196},"how-reliable-is-the-spamhaus-dnsbl-network","How reliable is the Spamhaus DNSBL network?","The Spamhaus DNSBL network currently consists of over 80 servers distributed throughout the world.\n\n\nThey are mainly located in major co-location facilities with dedicated multi-megabit connections, and with extensive network peering at each facility.\n\n\nThe Spamhaus DNSBL network has been designed with complete redundancy and has *never* been “off the air” or unavailable since its inception in 2001.",[45],131,{"slug":2125,"status":15,"title":2202,"content":2203,"website":2204,"category":2089,"subcategory":2103,"manualSort":700,"date_created":47,"last_edited":64,"real_slug":2125},"How to use a Spamhaus DNSBL","*This FAQ entry assumes that the reader is running their own mail server and has a developed technical understanding of how mail servers and DNSBLs work. Any DNSBL that is chosen for use should be fully understood before deployment.*\n\n\nAll modern mail servers have a “DNSBL” feature (sometimes called “RBL Servers” or “Blacklist”). If it appears not to, please refer to the “Help” file or ask the mail server vendor for clarification.\n\n\nThe Spamhaus public DNSBLs can be used free of charge by querying “zen.spamhaus.org”, if:\n\n\n1. Use of the Spamhaus DNSBLs is non-commercial \n\nand\n2. Queries are not being made [from a public resolver](https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/) or an IP with generic rDNS\n\n\nPlease see our [Spamhaus DNSBL Usage Terms](https://www.spamhaus.org/blocklists/dnsbl-fair-use-policy/) page for additional information and a quote. \n\n—\n\n\n**Remember, MTAs should be set to query a Spamhaus DNS zone such as “zen.spamhaus.org”.**\n\n\n* **Do NOT automate queries of our website lookup form!**\n\n\nOther ways to use DNSBLs beyond just checking the connecting IP:\n\n\n* Our [Effective Spam Filtering](https://www.spamhaus.org/resource-hub/email-security/best-practice-dnsbls-and-email-filtering-how-to-get-it-right/) page has suggestions for checking URLs against [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), which has excellent results.\n* “Nameserver IPs of connecting hosts” is another check which some admins have found effective.\n\t+ If such a check is going to be utilized, be **very** careful which Spamhaus zone is selected for each step!\n* Checking against [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) is quite conservative and will have few false positives.\n* Checking against [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) is more aggressive and while it will catch more spam it may *also* intercept more non-spam mail.\n* Using URL checks against [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/) is very risky; please ensure that how this will work is fully understood before deployment.\n\t+ It will result in rejecting non-spam mail for most servers!\n\n\n**NOTE:** [Zen](https://www.spamhaus.org/blocklists/zen-blocklist) contains SBL, XBL and PBL combined, so the correct response will need to be chosen based on the 127 return code.",[45],{"slug":2131,"status":15,"title":2206,"content":2207,"website":2208,"category":2089,"subcategory":2103,"manualSort":2209,"date_created":47,"last_edited":2116,"real_slug":2131},"Is a private DNS server required in order to use Spamhaus DNSBLs? DQS or Rsync?","Using a private DNS resolver is not necessary, but it is worth considering.\n\n\n**NOTE:** There can be issues with using some consumer oriented ISPs, and many “open” or “public” DNS services.\n\n\n* Some of them use NXDOMAIN hijacking to monetize null DNS answers as explained in [this FAQ]( https://www.spamhaus.org/faqs/dnsbl-usage/#your-dnsbl-blocks-the-whole-internet)\n* Other public DNS servers are blocked from querying Spamhaus data; see [this FAQ](https://www.spamhaus.org/faqs/dnsbl-usage/#your-dnsbl-blocks-nothing-at-all)\n\n\nSome public DNS providers provide non-hijacked responses for known DNSBL zones like Spamhaus, but such servers can be risky to use to answer DNSBL queries.\n\n\nSpamhaus DNSBL data can be accessed and used through the global [Domain Name System](http://en.wikipedia.org/wiki/Domain_Name_System) (DNS).\n\n\n* DNS traffic itself carries the questions and answers regarding the (DNSBL listed/not-listed) status of IP addresses and domains;\n* Normally one or more DNS servers (typically two) are configured in an operating system.\n\t+ Those are the IP addresses of the servers that will negotiate all the DNS requests made by your applications, and therefore those DNS servers will be the vehicle for your Spamhaus DNSBL requests, too.\n\n\nThere are several ways to access Spamhaus DNSBL data:\n\n\n* For many small, low-volume users’ mail servers, Spamhaus data [is available](https://www.spamhaus.com/free-trial/sign-up-for-a-free-data-query-service-account/) free of charge via our own global network of mirrors.\n\t+ These low-volume mail servers issue a DNS query via the locally specified DNS server.\n\t\t- that DNS server could be operated locally on the same computer,\n\t\t- on the same network as the mail server,\n\t\t- operated by a hosting ISP or other outsourced DNS provider,\n\t\t- or it could be an “open” or “public” DNS server that answers anyone who queries it.\n\n\nFor higher-volume clients which exceed a query volume threshold, our expectation is that they use either\n\n\n* The Spamhaus [Datafeed Query Service](https://www.spamhaus.com/product/data-query-service/) (DQS).\n\t+ DQS queries work just like small-user queries, via whatever DNS server is configured in the operating system.\n\n\nor\n\n\n* The [Spamhaus Datafeed Rsync Service](https://www.spamhaus.org/blocklists/commercial/)\n\t+ This delivers the DNSBL zone data to their own local DNS server,\n\t+ in order to utilize Datafeed Rsync, users must run a local DNS server which receives and stores Spamhaus data, and answers their queries.\n\n\nMost ISPs, hosting and DNS service providers are very careful about providing highly accurate DNS results. As long as legitimate DNS servers are used, our DNSBL zones will provide accurate answers and mail filtering will work correctly.\n\n\nFor additional information please see [this related article](https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/) on Spamhaus Technology’s blog.",[45],48,{"slug":2143,"status":15,"title":2211,"content":2212,"website":2213,"category":2089,"subcategory":2103,"manualSort":2214,"date_created":47,"last_edited":2215,"real_slug":2143},"Using SpamAssassin and Rspamd with Spamhaus data","We have developed our datasets with the final goal of being the most compatible with existing software. The two most biggest open source antispam projects are [SpamAssassin](https://spamassassin.apache.org/) and [Rspamd](https://rspamd.com/).\n\n\nTo show the best way to use our data with these products, we have created two dedicated Github projects that contain the most up to date use-cases. The projects contain instructions, ruleset and code to make the best out of our DQS product, either in the free version and with the paid-for zones.\n\n\n* [SpamAssassin-DQS](https://github.com/spamhaus/spamassassin-dqs)\n* [Rspamd-DQS](https://github.com/spamhaus/rspamd-dqs)",[45],63,"2024-08-08T15:29:44",{"slug":2161,"status":15,"title":2217,"content":2218,"website":2219,"category":2089,"subcategory":2103,"manualSort":6,"date_created":47,"last_edited":53,"real_slug":2161},"What about lookups using the Spamhaus IP and Domain Reputation Checker?","The [Spamhaus IP and Domain Reputation Checker](https://check.spamhaus.org/) lookup tool is:\n\n\n* Provided for people to check their own IPs or domains.\n* Designed to direct any listed parties to the correct information for fixing the problem and removing the listing.\n* Intended for manual lookups only.\n\n\n**No automated lookups, please!** \n\n\n**NOTE:** Any perceived use of automated tools to access the web lookup system will result in firewalling or other countermeasures. Access to blocked IPs will result in “403 ERROR” HTTP responses.",[45],{"slug":2146,"status":15,"title":2221,"content":2222,"website":2223,"category":2089,"subcategory":2103,"manualSort":697,"date_created":47,"last_edited":53,"real_slug":2146},"What about the Spamhaus DNSBL network reliability and speed?","**How reliable is the Spamhaus DNSBL network?**\n\n\n* The Spamhaus DNSBL network currently consists of over 80 servers distributed throughout the world.\n* They are mainly located in major co-location facilities with dedicated multi-megabit connections, and with extensive network peering at each facility.\n* The Spamhaus DNSBL network has been designed with complete redundancy and has *never* been “off the air” or unavailable since its inception in 2001.\n\n\n**How fast is the Spamhaus DNSBL network?**\n\n\n* Our servers are geographically distributed around the globe and connected via high-bandwidth pipes.\n* Query response time is typically in the low milliseconds and once a query is done, it is cached at the local DNS resolver for a period of time. That makes further queries “local” and extremely fast.\n\n\n**What happens if there is a delay?**\n\n\n* Modern mail-servers process separate incoming messages in parallel, so a slight pause in processing of one message will have no effect on another.\n* DNS is inherently very efficient and uses a minimal amount of bandwidth.\n* Using a Spamhaus DNSBL will use far less bandwidth than having to accept every spam and virus email sent to your system.\n* By rejecting such email at the SMTP connection, no further data is sent thereby significantly reducing overall bandwidth use.\n* DNS caching by the local resolver means that not every query counts towards outside bandwidth use.\n\n\nAn additional benefit is that on the hardware side, servers won’t have to do expensive post-delivery filtering and storage of spam messages.",[45],{"slug":2134,"status":15,"title":2225,"content":2226,"website":2227,"category":2089,"subcategory":2103,"manualSort":2228,"date_created":47,"last_edited":2229,"real_slug":2134},"What do the 127.*.*.* Return Codes mean in DNSBLs?","Spamhaus uses this general convention for return codes:\n\n\n| **Return Code** | **Description** |\n| --- | --- |\n| 127.0.0.0/24 | Spamhaus IP Blocklists |\n| 127.0.1.0/24 | [Spamhaus Domain Blocklists](https://www.spamhaus.org/faqs/domain-blocklist/#what-do-the-127-return-codes-mean-in-dbl) |\n| 127.0.2.0/24 | Spamhaus Zero Reputation Domains list |\n| 127.255.255.0/24 | ERRORS (not implying a “listed” response) |\n\n\nCurrently used return codes for Spamhaus public IP zones:\n\n\n\n\n| **Return Code** | **Zone** | **Description** |\n| --- | --- | --- |\n| 127.0.0.2 | SBL | Spamhaus SBL Data |\n| 127.0.0.3 | SBL | Spamhaus CSS Data |\n| 127.0.0.4 | XBL | CBL Data |\n| 127.0.0.9 | SBL | Spamhaus DROP Data (in addition to 127.0.0.2, since 01-Jun-2016) |\n| 127.0.0.10 | PBL | ISP Maintained |\n| 127.0.0.11 | PBL | Spamhaus Maintained |\n\n\n \n\n\n127.0.0.5-7 are allocated to XBL for possible future use; 127.0.0.8 is allocated to SBL for possible future use.\n\n\nSee [the DBL FAQ](https://www.spamhaus.org/faqs/domain-blocklist/#what-do-the-127-return-codes-mean-in-dbl) for return codes for DBL.\n\n\nThe following special codes indicate an error condition and must not be taken to imply that the object of the query is “listed”:\n\n\n\n\n| **Return Code** | **Zone** | **Description** |\n| --- | --- | --- |\n| 127.255.255.252 | Any | Typing error in DNSBL name |\n| 127.255.255.254 | Any | [Query via public/open resolver](https://check.spamhaus.org/returnc/pub/10.10.0.0) |\n| 127.255.255.255 | Any | [Excessive number of queries](https://check.spamhaus.org/returnc/vol/10.10.0.0) |",[45],107,"2024-10-24T13:39:16",{"slug":2150,"status":15,"title":2231,"content":2232,"website":2233,"category":2089,"subcategory":2103,"manualSort":2234,"date_created":47,"last_edited":2174,"real_slug":2150},"What happens if there is a delay?","Modern mail-servers process separate incoming messages in parallel, so a slight pause in processing of one message will have no effect on another.\n\n\nDNS is inherently very efficient and uses a minimal amount of bandwidth.\n\n\nUsing a Spamhaus DNSBL will use far less bandwidth than having to accept every spam and virus email sent to your system. By rejecting such email at the SMTP connection, no further data is sent thereby significantly reducing overall bandwidth use.\n\n\nDNS caching by the local resolver means that not every query counts towards outside bandwidth use, and an additional benefit is that on the hardware side, servers won’t have to do expensive post-delivery filtering and storage of spam messages.",[45],55,{"slug":2167,"status":15,"title":2236,"content":2237,"website":2238,"category":2089,"subcategory":2103,"manualSort":609,"date_created":47,"last_edited":2239,"real_slug":2167},"What is DQS? (Data Query Service)","Spamhaus [Data Query Service](https://www.spamhaus.com/product/data-query-service/) (DQS) provides real-time access to a network of over 80 global Spamhaus servers. It utilizes traditional DNS queries to ensure easy mail server configuration. Its users do not need to operate their own DNS servers. Some Spamhaus data sets are available exclusively via DQS. See [Spamhaus Technology](https://www.spamhaus.com/product/data-query-service/) for more information about DQS.",[45],"2024-08-08T15:29:43",{"slug":2165,"status":15,"title":2241,"content":2242,"website":2243,"category":2089,"subcategory":2103,"manualSort":2244,"date_created":47,"last_edited":718,"real_slug":2165},"What is the \"Data Feed\"? (rsync)","The Spamhaus dedicated **Data Feed** is an rsync zone transfer service for corporate networks, spam filter companies, and ISPs. The [Data Feed](https://www.spamhaus.org/blocklists/commercial) transfers the Spamhaus DNSBL zones to a local DNS server on your network and keeps the zones synchronised every few minutes.",[45],56,{"slug":2128,"status":15,"title":2246,"content":2247,"website":2248,"category":2089,"subcategory":2103,"manualSort":2249,"date_created":47,"last_edited":718,"real_slug":2128},"Which DNSBL should be used?","Which DNSBL to choose depends on what the desired outcome is, and whether it is for [small-volume or professional use](https://www.spamhaus.org/blocklists/dnsbl-fair-use-policy/).\n\n\nFor IP-based datasets, we recommend using our 3-in-1 zone, [Spamhaus Zen](https://www.spamhaus.org/blocklists/zen-blocklist/):\n\n\n* **Zen** can be used by all modern mail servers by setting the mail server’s anti-spam DNSBL feature (also called “Blacklist DNS Servers” or “RBL servers”) to query [zen.spamhaus.org](https://www.spamhaus.org/blocklists/zen-blocklist/) .\n* The subzones of Zen (SBL, XBL, PBL) should not be queried seperately.\n\n\nThe 3 subzones of Zen are:\n\n\n* The **“Spamhaus Block List”** ([SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/))\n\t+ The SBL lists IPs identified to Spamhaus’ best ability as likely to be:\n\t\t- Direct spam sources\n\t\t- Spammer hosting/DNS\n\t\t- Spam organizations\n+ The **“Exploits Block List”** ([XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/))\n\t+ Automated tools observe email traffic at spamtrap and production mail servers in near-real-time to find characteristic patterns of malware or botnet-infected computers. It lists IP addresses that are hosting:\n\t\t- Bots\n\t\t- Malware-infected computers.\n+ The **“Policy Block List”** ([PBL](https://www.spamhaus.org/blocklists/policy-blocklist/))\n\t+ PBL is a list of IP space that should not be sending email directly to the Internet: often these are IP ranges assigned by ISPs to broadband or dial-up customers, but the PBL does include other types of IP space.\n\n\nFor domain-based datasets, we recommend using the [Spamhaus DBL](https://www.spamhaus.org/blocklists/domain-blocklist/).\n\n\n* The **Domain Block List (DBL)** is a list of domain names with poor reputations.\n* The DBL ONLY lists domains. The DBL should never be used to query for IP addresses.\n\n\nOther DNSBLs published by other organizations can also be used. Information, reputation, and opinions about other DNSBLs are available on the web.\n\n\n* Careful selection and implementation of DNSBLs, including the order in which a mail server queries various zones, can provide optimal performance and spam protection.\n\n\n**NOTE:** With so many different mail servers in use we can not offer technical help with setting up the query system. For instructions on how to configure a specific mail server to use the Spamhaus zones, please refer to that mail server’s documentation or manuals, or ask your mail server administrator.\n\n\n* As a general rule, DNSBLs – particularly PBL – should not be applied to outbound mail.\n* Authenticating users via [SMTP Authentication](https://www.spamhaus.org/faqs/?section=ISP+Spam+Issues#175) is strongly recommended and avoids the need to whitelist and maintain authorized dynamic ranges.\n\n\nAn expanded set of data is available in the DQS offering of our commercial sister company, [Spamhaus Technologies, Ltd](https://www.spamhaus.com)\n\n\nAn overview of [Effective Spam Filtering](http://www.spamhaus.org/whitepapers/effective_filtering.html) strategies explains additional uses of various Spamhaus datasets in tools like [SpamAssassin](https://spamassassin.apache.org/) or [Rspamd](https://rspamd.com).",[45],47,{"slug":2123,"status":15,"title":2251,"content":2252,"website":2253,"category":2089,"subcategory":2103,"manualSort":685,"date_created":47,"last_edited":2254,"real_slug":2123},"Why use a DNSBL?","Doing a DNSBL lookup on an email message during the [SMTP](https://www.spamhaus.org/glossary/#smtp-(email)) connection is cheap in hardware cycles and system time. If the [MTA](https://www.spamhaus.org/glossary/#mta-mail-transfer-agent) already knows the incoming message is spam it can deny a spam message before having to take additional action; The DNS server may even have the results cached from previous attempts!\n\n\nSystem costs:\n\n\n* Passing it to a mail-scanner (medium cost);\n* Using a Bayesian filter (medium)\n* Running it through a virus scanner (medium to expensive)\n* Doing SpamAssassin network tests that check blocklists, DCC, pyzor, razor, etc. (medium to expensive)\n\n\nMail rejected by a DNSBL during delivery is not silently discarded. A realtime DNSBL rejection creates a delivery status notification (DSN) to the sender identifying the cause of the rejection, allowing troubleshooting on the sender’s end.\n\n\nRealtime rejection avoids the [backscatter](https://www.spamhaus.org/glossary/#backscatter) problem of some spam filters which accept delivery, close the connection, and then try to return the mail after it is determined to be spam.\n\n\n* Most spam and all viruses have forged sender addresses, and so the bounce would be sent to an innocent third party (if it is deliverable at all). This can be extremely disruptive to the third party!\n\n\nUsing the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) & [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/) lists together, or the combined Spamhaus [Zen zone](https://www.spamhaus.org/blocklists/zen-blocklist/) (recommended), rejects a large amount of spam and virus mail with very low “false positive” rejections of legitimate mail.",[45],"2024-08-08T15:29:54",{"slug":2104,"status":15,"title":2256,"sort":2160,"category":2257,"sortableFaqs":2260,"faqs":2279},"Troubleshooting",{"id":2089,"slug":2090,"title":2091,"sort":36,"meta_title":2092,"meta_description":2093,"subcategories":2258,"sortedSubcategories":2259},[2096,2103,2104],[2106,679,617],[2261,2263,2266,2268,2270,2273,2276],{"id":2209,"faqSubcategories_slug":2104,"item":2262,"collection":29,"sort":9},"your-dnsbl-blocks-the-whole-internet",{"id":2264,"faqSubcategories_slug":2104,"item":2265,"collection":29,"sort":24},46,"i-am-getting-a-this-is-not-the-dnsbl-you-re-looking-for-error-why",{"id":2249,"faqSubcategories_slug":2104,"item":2267,"collection":29,"sort":36},"why-is-the-a-record-missing-for-sbl-xbl-pbl-dbl-zen-spamhaus-org",{"id":2183,"faqSubcategories_slug":2104,"item":2269,"collection":29,"sort":16},"simple-command-line-test-of-your-dnsbl-resolver",{"id":2271,"faqSubcategories_slug":2104,"item":2272,"collection":29,"sort":626},50,"how-do-i-check-if-i-have-correctly-configured-my-email-server-to-use-your-dnsbls",{"id":2274,"faqSubcategories_slug":2104,"item":2275,"collection":29,"sort":679},51,"your-dnsbl-blocks-nothing-at-all",{"id":2277,"faqSubcategories_slug":2104,"item":2278,"collection":29,"sort":617},52,"i-m-seeing-bounces-but-i-don-t-find-my-ip-address-in-your-list-help",[2280,2286,2292,2297,2303,2308,2313],{"slug":2272,"status":15,"title":2281,"content":2282,"website":2283,"category":2089,"subcategory":2104,"manualSort":2284,"date_created":47,"last_edited":2285,"real_slug":2272},"How do I check if I have correctly configured my email server to use your DNSBLs?","The [Blocklist Tester (BLT)](https://blt.spamhaus.com/) is quick and easy to use, helping you ensure your setup is correct. It sends a series of test emails to your specified email address. If your server is correctly set up to query our blocklists, all the emails should be rejected. The BLT provides a summary of precisely what emails have been rejected or delivered.",[45],133,"2024-08-08T15:29:32",{"slug":2265,"status":15,"title":2287,"content":2288,"website":2289,"category":2089,"subcategory":2104,"manualSort":2290,"date_created":47,"last_edited":2291,"real_slug":2265},"I am getting a \"This is not the DNSBL you're looking for\" error, why?","The domain “spamhaus.org” has probably been incorrectly spelled “spamhouse.org” (or similar) in the mail server configuration. This is the error message defined by the people administering that domain (not by us).",[45],114,"2024-08-08T15:29:30",{"slug":2278,"status":15,"title":2293,"content":2294,"website":2295,"category":2089,"subcategory":2104,"manualSort":2296,"date_created":47,"last_edited":2116,"real_slug":2278},"I'm seeing bounces, but I don't find my IP address in your list... help?","The most important question if an IP is found to be on *any* blocklist of *any kind* is: “Is this listing affecting delivery?”\n\n\n* There are lots of DNSBLs, and many will have no any meaningful impact on email delivery in most cases.\n* Check your mail server logs before taking any action! If there are no bounces, there is no problem.\n\n\nThe Spamhaus Blocklists are only some of the many public DNSBL systems. In addition to publicly-queriable lists, many networks maintain their own private blocking lists, and DNSBLs are only one of many reasons that could cause a Delivery Status Notication (DSN), also commonly referred to as a “bounce”. Here are some actions that can help make sense of the problem:\n\n\n* Read the bounce (‘DSN’) messages carefully; they often contain valuable information regarding why email was rejected.\n\t+ Unfortunately, some of them are not accurate or helpful; sometimes they even indicate a Spamhaus list for no valid reason.\n\t+ Since each system that rejects email may give a different reason, it can be helpful to read several of the bounces. It should be possible to find some that make sense and help to track down the problem.\n* Locate the IP address which was rejected, which is generally the IP address of your outbound mail server and is usually noted in the DSN message.\n\t+ Test it in the “IP Removal” form on [the Spamhaus website](https://check.spamhaus.org). This form queries all the most current Spamhaus zones.\n\t+ **If it does not show up when using this form, the address is not listed in any Spamhaus DNSBL.**\n\n\nA few websites which may track down issues with DNSBLs *other* than Spamhaus:\n\n\n* [The Blacklist Resource](http://www.dnsbl.com/)\n* [MXToolbox Blacklists Check](http://mxtoolbox.com/blacklists.aspx/)\n* [Valli MultiRBL Checker](http://multirbl.valli.org/)\n\n\n**NOTE:** \n\nNone of these sites runs a DNSBL itself. They cannot block any email. They are offered on a voluntary basis, are free of charge and do NOT offer support. Use their web services, but *please don’t abuse them!*",[45],141,{"slug":2269,"status":15,"title":2298,"content":2299,"website":2300,"category":2089,"subcategory":2104,"manualSort":2301,"date_created":47,"last_edited":2302,"real_slug":2269},"Simple command-line test of your DNSBL resolver","From a command-line prompt on the same server (IP address) as your mail server, enter whichever of these commands matches your operating system:\n\n\n* “nslookup” for Windows\n* “dig” for UNIX and UNIX-like systems\n\n\nrun:\n\n\nC:/> nslookup 2.0.0.127.zen.spamhaus.org \n\n$ dig 2.0.0.127.zen.spamhaus.org +short\n\n\nTry the commands a few times to confirm the results stay the same. (Sometimes paths to public DNS resolvers are variable, and the results could differ depending on the path.) The normal results you should see if everything is working are:\n\n\n127.0.0.4 \n\n127.0.0.2 \n\n127.0.0.10\n\n\nIf any of the tests return 127.255.255.254 then your queries (and very likely those of the mail server) are being blocked (“ACL’d”) because the DNS resolver being used is an open public resolver. Some mail servers mistakenly reject all mail due to that 127.255.255.\\* return code. This can be resolved by changing how your mail server queries Spamhaus DNSBLs.\n\n\nRun this at the command line to find out which resolver is being used:\n\n\nC:/> nslookup -querytype=txt whoami.fastly.net \n\n$ dig txt whoami.fastly.net\n\n\nRead more at these pages about [open public resolvers](https://www.spamhaus.com/resource-center/successfully-accessing-spamhauss-free-block-lists-using-a-public-dns/)or about Spamhaus [DNSBL return codes](https://www.spamhaus.org/faqs/dnsbl-usage/#what-do-the-127-return-codes-mean-in-dnsbls).\n\n\n**Advanced diagnostic:** \n\nThere is a small possibility that the DNS resolver used by your mail server is different than that used by the command line shell used, resulting in different answers due to this. \n\nThe point of this test is to query the same DNS resolvers as those used by your mail server. \n\nIf you know what DNS resolver your mail server queries you can put it into those command lines like this, substituting either the hostname or the IP for DNS\\_resolver:\n\n\n$ dig @DNS\\_resolver 2.0.0.127.zen.spamhaus.org +short\n\n\nC:/> nslookup 2.0.0.127.zen.spamhaus.org DNS\\_resolver",[45],129,"2024-08-08T15:29:56",{"slug":2267,"status":15,"title":2304,"content":2305,"website":2306,"category":2089,"subcategory":2104,"manualSort":2307,"date_created":47,"last_edited":2291,"real_slug":2267},"Why is the A record missing for sbl/xbl/pbl/dbl/zen.spamhaus.org?","*“I can’t trace zen.spamhaus.org, I get ‘host not found’…” \n\n“All your DNSBLs are down! None of them resolve to an IP!” \n\n“I can’t ping zen.spamhaus.org…”* \n\nThe Spamhaus DNSBL zones (sbl.spamhaus.org, xbl.spamhaus.org, sbl-xbl.spamhaus.org, pbl.spamhaus.org, zen.spamhaus.org & dbl.spamhaus.org) *are not hosts or servers*, they are DNS zones.\n\n\n* DNS zones map specially-formatted queries (such as ‘2.0.0.127.zen.spamhaus.org’) to DNSBL servers which in turn provide authoritative answers to the DNSBL queries.\n* DNS zones do not normally have ‘A’ records, so a DNS zone can not resolve to an IP address or to a specific machine.\n* Trying to resolve or ping a DNS zone is like trying to resolve or ping ‘.com’ (which is also a DNS zone) and ‘.com’ doesn’t have an ‘A’ record (so ‘.com’ cannot be resolved to an IP address either).\n\n\nEach of Spamhaus’s DNSBL zones is load-balanced into sub-zones, served by over 80 DNSBL servers (‘mirrors’) located around the world. Our DNSBL server IP addresses change frequently as servers are added or removed from the pool, but the DNS zone always knows where to find them.\n\n\nNever set an anti-spam filter to query the IP addresses of Spamhaus zone DNS servers, as these can change at any time. For IP address checks, only the IP zones SBL, XBL, PBL (or the combined [Zen](http://www.spamhaus.org/zen-blocklist) zone) should be queried. For domain checks, use the [DBL](http://www.spamhaus.org/blocklists/domain-blocklist) zone.",[45],115,{"slug":2275,"status":15,"title":2309,"content":2310,"website":2311,"category":2089,"subcategory":2104,"manualSort":2312,"date_created":47,"last_edited":2285,"real_slug":2275},"Your DNSBL blocks nothing at all!","Sometimes a misconfiguration can make it appear that a DSNBL is blocking nothing.\n\n\n* The most common reason for this is a [spelling error](https://www.spamhaus.org/faqs/dnsbl-usage#your-dnsbl-blocks-the-whole-internet/) in the mailserver or DNSBL configuration.\n* If you are using a free “open DNS resolver” service such as the [Google Public DNS](http://code.google.com/speed/public-dns/) (8.8.8.8) in most cases they will return a “not listed” (NXDOMAIN) reply from Spamhaus’ public DNSBL servers. This can also occur if a resolver with generic, unattributable rDNS is being used. Help can be found [here.](https://www.spamhaus.com/product/help-for-spamhaus-public-mirror-users/)\n\t+ We recommend using your own DNS servers when doing DNSBL queries to Spamhaus. If that is not possible [contact Spamhaus Technology](https://www.spamhaus.com/product/data-query-service/) for other options.\n\n\n**NOTE:** Other free/open DNS resolvers include Alternate DNS, Comodo Secure, DNS.Watch, DynDNS, FreeDNS, Hurricane, NeuStar DNS Advantage, Norton ConnectSafe, OpenNIC, OVH, Puncat, Quad9, SafeDNS, Uncensored, Verisign, Yandex.DNS, or large cloud/outsourced public DNS servers, such as the ones operated by Level3, Verizon or AT&T. There are many more; this is NOT a complete list.",[45],135,{"slug":2262,"status":15,"title":2314,"content":2315,"website":2316,"category":2089,"subcategory":2104,"manualSort":2317,"date_created":47,"last_edited":2318,"real_slug":2262},"Your DNSBL blocks the whole Internet!","There can be several reasons why a DNSBL can appear to list all IPv4 addresses (when it really doesn’t):\n\n\nMOST COMMON: Using Amazon, Quad9, Google, Cloudflare or some other public/open DNS resolver – OR your network is querying our data using an IP that has generic, unattributable rDNS. [READ THIS FIRST](https://www.spamhaus.com/product/help-for-spamhaus-public-mirror-users/).\n\n\n* Frequent: the zone name is spelled incorrectly.\n\t\t- If an incorrect domain such as ‘*spamhous.org*‘ or ‘*spamhouse.com*‘ is entered, the queries will go to some unrelated place which can answer queries with a valid A record containing an IP address (this is often done by [typosquatters](https://en.wikipedia.org/wiki/Typosquatting) to catch web traffic).\n\t\t- Even if the IP is not a conventional Spamhaus DNSBL answer in the 127.0.0.x range, a mail server may still interpret it as a “listed” answer, and block the mail.\n\t+ There are ISPs that can “hijack” some DNS replies. This is done to monetize website traffic\n\t\t- Instead of returning an NXDOMAIN (“not found”) answer for a DNS request that cannot be found (resolved), a pointer to an advertising page or search page is given.\n\t\t\t* Many public or “open” resolvers, as well as some secure resolvers on cloud-based or wide area networks, use NXDOMAIN hijacking.\n\t\t\t* Since the Spamhaus “not listed in our zone” replies are the same as a “webpage not found” reply, users affected by this kind of scheme will *always see an IP address* returned rather than the correct NXDOMAIN DNS answer.\n\n\nIf DNS hijacking is the issue, there are three possible ways to resolve it:\n\n\n* Set up your own DNS resolver (the best solution from a technical perspective).\n\t\t- Instruct the mail server to ignore all response codes that are not in 127.0.0.0/8, because they come from a “man in the middle” hijacking, not from Spamhaus.\n\t\t- Contact your ISP or DNS provider to see if you can opt out of the DNS hijacking; if that fails, change DNS resolvers.\n\n\nFinally, erroneously using DBL as an IP list rather than as a domain list may also have the effect of blocking all mail: see the [DBL 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Blocklist (DBL)","FAQs | Domain Blocklists (DBL)| IP DNSBL | Spamhaus","Find a definition and frequently asked questions relating to listings and usage of Spamhaus' Domain Blocklist (DBL).",[6114,6622,8172,8358,8684],{"slug":6115,"status":15,"title":6115,"sort":2158,"category":6116,"sortableFaqs":6340,"faqs":6449},"Abused-legit Q&A",{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6117,"sortedSubcategories":6304},[6118,6160,6250,6264,6291],{"slug":6115,"status":15,"title":6115,"sort":2158,"category":6119,"sortableFaqs":6126,"faqs":6138},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6120,"sortedSubcategories":6125},[6115,6121,6122,6123,6124],"DBL usage questions","Definition: Domain Blocklist (DBL)","Listed in DBL Q&A","The DBL and Project Golden Shield",[2147,67,2154,2158,2162],[6127,6130,6132,6135],{"id":6128,"faqSubcategories_slug":6115,"item":6129,"collection":29,"sort":9},139,"what-is-the-abused-legit-component-of-the-domain-blocklist",{"id":2296,"faqSubcategories_slug":6115,"item":6131,"collection":29,"sort":24},"why-listed-dblal",{"id":6133,"faqSubcategories_slug":6115,"item":6134,"collection":29,"sort":36},138,"how-remove-dblal",{"id":6136,"faqSubcategories_slug":6115,"item":6137,"collection":29,"sort":16},140,"dbl-abused-legit-url-links",[6139,6144,6149,6155],{"slug":6137,"status":15,"title":6140,"content":6141,"website":6142,"category":2136,"subcategory":6115,"manualSort":6143,"date_created":47,"last_edited":2285,"real_slug":6137},"Do the \"abused legit\" or \"abused redirector\" listings include full URL/URI links?","Domain Blocklist listings include only the hostnames, not the full directory path of URL/URIs.\n\n\nHowever, in some cases, additional DBL information may be available for admins of hacked CMS sites. Start the removal procedure from our [IP and Domain Reputation Checker](https://check.spamhaus.org) and follow the steps from there.\n\n\nWe suggest that all domains, especially redirector domains, be set up with appropriate and RFC required role accounts (abuse@ & postmaster@, etc.) ISP feedback loops, and other reporting such as DMARC notifications for email. These can help provide notification of problems.",[45],147,{"slug":6134,"status":15,"title":6145,"content":6146,"website":6147,"category":2136,"subcategory":6115,"manualSort":2127,"date_created":47,"last_edited":6148,"real_slug":6134},"How do I remove myself from the abused-legit component of the Domain Blocklist?","Search, review and request removal of “abused legit” hostnames via the [IP and Domain Reputation Checker](http://check.spamhaus.org/).\n\n\nIf your hostname/domain is listed, we recommend you follow these basic steps:\n\n\n1. Take the website/server offline while it is being fixed, if possible.\n2. Remove all infected files.\n3. Update the content management system (CMS), and all plugins and extensions to the latest and most secure versions.\n4. Ensure the server itself is secure, or ask a system administrator to perform a security audit.\n5. Change all passwords. Strong passwords should be used, and where possible, two-factor authentication also.\n\n\nFor more in-depth information, please refer to our FAQs regarding hacked CMS:\n\n\n* [Hacked Website or CMS – General Information](https://www.spamhaus.org/faqs/help-if-youve-been-hacked/)\n* [CMS-Specific help](https://www.spamhaus.org/faqs/help-if-youve-been-hacked/)",[45],"2024-08-08T15:29:57",{"slug":6129,"status":15,"title":6150,"content":6151,"website":6152,"category":2136,"subcategory":6115,"manualSort":6153,"date_created":47,"last_edited":6154,"real_slug":6129},"What is the \"abused-legit\" component of the Domain Blocklist?","“Abused-legit” is a component of the Domain blocklist ([DBL](https://www.spamhaus.org/blocklists/domain-blocklist/)) detailing hostnames on domains that are legitimate, but are being abused for malicious purposes. This is often the result of a compromise, usually of software on a website (CMS) or of the credentials providing access to the hosting infrastructure.",[45],146,"2024-08-08T15:29:33",{"slug":6131,"status":15,"title":6156,"content":6157,"website":6158,"category":2136,"subcategory":6115,"manualSort":6159,"date_created":47,"last_edited":2285,"real_slug":6131},"Why is a hostname listed in the abused-legit component of the Domain Blocklist?","Listings occur because Spamhaus has identified a legitimate website that is compromised.\n\n\nHostnames are used in the listing to avoid listing an entire domain that may be serving other legitimate content. The reason for compromise can be linked to several issues, including; outdated software, substandard security, or fraudulent access.",[45],148,{"slug":6121,"status":15,"title":6121,"sort":2162,"category":6161,"sortableFaqs":6164,"faqs":6190},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6162,"sortedSubcategories":6163},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6165,6167,6169,6171,6173,6176,6178,6180,6182,6184,6186,6188],{"id":645,"faqSubcategories_slug":6121,"item":6166,"collection":29,"sort":9},"what-do-the-127-return-codes-mean-in-dbl",{"id":2301,"faqSubcategories_slug":6121,"item":6168,"collection":29,"sort":24},"is-the-dbl-included-in-the-spamhaus-zen-dnsbl",{"id":650,"faqSubcategories_slug":6121,"item":6170,"collection":29,"sort":36},"can-the-dbl-be-used-to-look-up-ip-addresses",{"id":2200,"faqSubcategories_slug":6121,"item":6172,"collection":29,"sort":16},"can-dbl-be-used-in-a-response-policy-zone-rpz",{"id":6174,"faqSubcategories_slug":6121,"item":6175,"collection":29,"sort":626},121,"can-dbl-be-used-with-microsoft-exchange",{"id":58,"faqSubcategories_slug":6121,"item":6177,"collection":29,"sort":679},"can-the-dbl-be-used-to-filter-blog-spam",{"id":661,"faqSubcategories_slug":6121,"item":6179,"collection":29,"sort":617},"can-wildcard-queries-be-used-with-the-dbl",{"id":2317,"faqSubcategories_slug":6121,"item":6181,"collection":29,"sort":2106},"can-url-shortening-services-use-the-dbl-to-deny-bad-domains",{"id":2194,"faqSubcategories_slug":6121,"item":6183,"collection":29,"sort":2147},"what-further-can-url-shorteners-and-redirectors-do-to-prevent-abuse",{"id":46,"faqSubcategories_slug":6121,"item":6185,"collection":29,"sort":67},"is-there-any-published-code-available-to-query-the-dbl-in-my-application",{"id":63,"faqSubcategories_slug":6121,"item":6187,"collection":29,"sort":2154},"how-can-i-test-the-dbl",{"id":676,"faqSubcategories_slug":6121,"item":6189,"collection":29,"sort":2158},"using-spamassassin-and-rspamd-with-spamhaus-data-for-dbl",[6191,6197,6201,6206,6212,6218,6223,6227,6232,6236,6239,6245],{"slug":6172,"status":15,"title":6192,"content":6193,"website":6194,"category":2136,"subcategory":6121,"manualSort":6195,"date_created":47,"last_edited":6196,"real_slug":6172},"Can DBL be used in a Response Policy Zone (RPZ)?","The DBL can be used with a [Response Policy Zone (RPZ)](https://dnsrpz.info/).\n\n\nAlso known as a “DNS firewall,” an RPZ is highly effective at protecting networks and their users from spam as well as malware of many kinds including bots, spyware and other malicious attack vectors.\n\n\nOur partner, Spamhaus Techncology, produces RPZs from our Domain datasets. For more information see their [DNS Firewall service](https://www.spamhaus.com/product/dns-firewall/).",[45],151,"2024-08-08T15:29:52",{"slug":6175,"status":15,"title":6198,"content":6199,"website":6200,"category":2136,"subcategory":6121,"manualSort":2130,"date_created":47,"last_edited":718,"real_slug":6175},"Can DBL be used with Microsoft Exchange?","Unfortunately Microsoft does not include native support for DBL or other domain blocking lists in their Exchange product. However, Exchange users can use DBL through a third party product such as [Vamsoft ORF](http://vamsoft.com/).",[45],{"slug":6177,"status":15,"title":6202,"content":6203,"website":6204,"category":2136,"subcategory":6121,"manualSort":2139,"date_created":47,"last_edited":6205,"real_slug":6177},"Can the DBL be used to filter blog spam?","The [Spamhaus DBL](https://www.spamhaus.org/blocklists/domain-blocklist/) can be effective when used to defend against blog spam.\n\n\n* Many of the same actors that send spam email also spam blog comment sections and guestbooks.\n* Most blogging software does a good job in catching comment spam, but if needed, the DBL is able to detect some of the domains used, and can flag or block these postings.",[45],"2024-08-08T15:29:38",{"slug":6170,"status":15,"title":6207,"content":6208,"website":6209,"category":2136,"subcategory":6121,"manualSort":6210,"date_created":47,"last_edited":6211,"real_slug":6170},"Can the DBL be used to look up IP addresses?","No. The DBL cannot be used to look IP addresses. \n\nThe DBL is a domain-only blocklist and does not include or support IP addresses.\n\n* It only includes domain names in the form of text strings.\n* It should not be used the same way as the Spamhaus IP-based DNSBLs.\n* An IP query against the DBL always returns a positive (listed) return code.\n\t+ If legitimate emails containing http links specified as IP addresses (e.g. “http://1.1.1.1”), are expected to be delivered, wrongly using DBL this way will reject them.\n\n\n“dbl.spamhaus.org” must not be configured in any email server’s “DNSBL” or “RBLs” feature, spam firewall, or spam filter unless it specifically states that blocklists entered there are used for domain checking only. If this is unclear, please refer to the spam filter developer.\n\n\nSpamhaus DNS returns the code 127.0.1.255 to IP queries to the DBL zone, along with a TXT record referring to this FAQ page.\n\n\nIf an IP lookup DNSBL is required, Spamhaus Zen is a good choice. More information can be found on the [DNSBL FAQ](https://www.spamhaus.org/faqs/dnsbl-usage/#200) page.",[45],150,"2024-08-08T15:29:40",{"slug":6181,"status":15,"title":6213,"content":6214,"website":6215,"category":2136,"subcategory":6121,"manualSort":6216,"date_created":47,"last_edited":6217,"real_slug":6181},"Can URL shortening services use the DBL to deny bad domains?","Yes, it can be used to protect URL shorteners from abuse.\n\n\n* Spammers frequently use URL shortening services to try and avoid spam filtering systems that use tools such as the [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/).\n* URL shortening services should check every URL’s domain against the DBL and not allow those that are listed.",[45],144,"2024-08-08T15:29:39",{"slug":6179,"status":15,"title":6219,"content":6220,"website":6221,"category":2136,"subcategory":6121,"manualSort":6222,"date_created":47,"last_edited":6211,"real_slug":6179},"Can wildcard queries be used with the DBL?","The [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/) supports wildcard lookups. Querying the full hostname will return a positive result if the host’s domain is listed. In other words, DBL lists at the main domain level, and all hostnames and subdomains of that domain also return a “listed” result. Therefore, it is optional and not necessary to strip the hostname down to query the actual domain only.\n\n\nFor example, if example.tld is listed:\n\n\n$ host example.tld.dbl.spamhaus.org \n\nexample.tld.dbl.spamhaus.org has address 127.0.1.2 \n\n\n\n\nAny wildcard: “\\*.example.tld” sub-domain will also get the same response:\n\n\n$ host www.bank.phish.tld.dbl.spamhaus.org \n\nwww.bank.phish.tld.dbl.spamhaus.org has address 127.0.1.2 \n\n\n\n\nThe wildcard query works for subdomains only, and not variations of the domain itself:\n\n\n$ host example.tld.dbl.spamhaus.org \n\nexample.tld.dbl.spamhaus.org not found: 3(NXDOMAIN) \n\n\n\n\nThis enables the DBL to be used for either URI type queries (domains in links advertised in spam) and RHSBL type queries such as rDNS, HELO string, FROM and other email headers.",[45],134,{"slug":6187,"status":15,"title":6224,"content":6225,"website":6226,"category":2136,"subcategory":6121,"manualSort":2149,"date_created":47,"last_edited":2188,"real_slug":6187},"How can I test the DBL?","**There are two ways to test the DBL.**\n\n\n1. The DBL follows [RFC5782](http://www.rfc-editor.org/rfc/rfc5782.txt) for determining whether a URI zone is operational with an entry for **TEST**.\n2. The DBL has a specific domain for testing DBL applications: **dbltest.com**.\n\t* To test functionality of the DBL, use “host” or “dig” from the command line to do a manual query.\n\t* If using the web to look up a domain in the DBL, the domain lookup form at our [Blocklist Removal Center](https://check.spamhaus.org/) should be used.\n\n\n**NOTE:** Do not query our website with automated tools!\n\n\n[**RFC5782**](http://www.rfc-editor.org/rfc/rfc5782.txt) **operational test**\n\n\n\n> Query: test.dbl.spamhaus.org \n> \n> Result: test.dbl.spamhaus.org IN A 127.0.1.2 \n> \n> \n> \n> \n\n\n**“Listed” Test Results**\n\n\nQuery: dbltest.com.dbl.spamhaus.org \n\nResult: dbltest.com.dbl.spamhaus.org IN A 127.0.1.2 \n\n\n\n\n**“Not Listed” Test Results**\n\n\nQuery: example.com.dbl.spamhaus.org \n\nResult: Host example.com.dbl.spamhaus.org not found: 3(NXDOMAIN) \n\n \n\n(Note: the [IANA reserved](http://www.rfc-editor.org/rfc/rfc2606.txt) “example.com” domain will never appear in the DBL zone)\n\n\n**Test Point TXT Record**\n\n\nQuery: TXT dbltest.com.dbl.spamhaus.org \n\nResult: TXT \"https://check.spamhaus.org/query/domain/dbltest.com\"",[45],{"slug":6168,"status":15,"title":6228,"content":6229,"website":6230,"category":2136,"subcategory":6121,"manualSort":6231,"date_created":47,"last_edited":2116,"real_slug":6168},"Is the DBL included in the Spamhaus Zen DNSBL?","**Spamhaus Zen** is an IP address DNSBL zone. [Zen](https://www.spamhaus.org/blocklists/zen-blocklist/) lists numeric IP address zones only, it does not list domains and does not include the DBL.\n\n\nThe [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/) is a purely domain-based zone, and must be queried separately by software capable of extracting domains from email message bodies and headers.",[45],149,{"slug":6185,"status":15,"title":6233,"content":6234,"website":6235,"category":2136,"subcategory":6121,"manualSort":2152,"date_created":47,"last_edited":2215,"real_slug":6185},"Is there any published code available to query the DBL in my application?","We have seen that people have published code to do DNS lookups on the DBL.\n\n\nOne example is [here](https://gist.github.com/EddieRingle/2465846).\n\n\nThis [Python code](http://pypi.python.org/pypi/surblclient/) was written for checking SURBL and could be modified to work with the DBL.",[45],{"slug":6189,"status":15,"title":6237,"content":659,"website":6238,"category":2136,"subcategory":6121,"manualSort":2164,"date_created":47,"last_edited":2215,"real_slug":6189},"Using SpamAssassin and Rspamd with Spamhaus data for DBL",[45],{"slug":6166,"status":15,"title":6240,"content":6241,"website":6242,"category":2136,"subcategory":6121,"manualSort":6243,"date_created":47,"last_edited":6244,"real_slug":6166},"What do the 127.*.*.* Return Codes mean in DBL?","The DBL uses DNS return codes in the 127.0.1.0/24 range. Queries regarding any domain listed in DBL and [all IP queries](https://www.spamhaus.org/faqs/domain-blocklist/) will return a response code. If no code is returned (NXDOMAIN) the domain is not listed in DBL.\n\n\nDBL return codes in current and future use are:\n\n\n\n\n| **Return Codes** | **Data Source** |\n| --- | --- |\n| 127.0.1.2 | spam domain |\n| 127.0.1.4 | phish domain |\n| 127.0.1.5 | malware domain |\n| 127.0.1.6 | botnet C&C domain |\n| 127.0.1.102 | abused legit spam |\n| 127.0.1.103 | abused spammed redirector domain |\n| 127.0.1.104 | abused legit phish |\n| 127.0.1.105 | abused legit malware |\n| 127.0.1.106 | abused legit botnet C&C |\n| [127.0.1.255](https://www.spamhaus.org/faqs/domain-blocklist/) | [IP queries prohibited!](#can-the-dbl-be-used-to-look-up-ip-addresses) |\n\n\nThis table will be updated as specific DBL categories are added and 127.0.1.\\* return codes are assigned to them.\n\n\nThe following special codes indicate an error condition and should not be taken to imply that the queried domain is “listed”:\n\n\n\n\n| **Return Code** | **Zone** | **Description** |\n| --- | --- | --- |\n| 127.255.255.252 | Any | Typing error in DNSBL name |\n| 127.255.255.254 | Any | Anonymous query through public resolver |\n| 127.255.255.255 | Any | [Excessive number of queries](https://www.spamhaus.org/blocklists/dnsbl-fair-use-policy/) |",[45],108,"2024-08-08T15:29:55",{"slug":6183,"status":15,"title":6246,"content":6247,"website":6248,"category":2136,"subcategory":6121,"manualSort":6249,"date_created":47,"last_edited":2116,"real_slug":6183},"What further can URL shorteners and redirectors do to prevent abuse?","* Don’t string several shorteners/redirectors together!\n\t+ This includes *‘Don’t shorten other shorteners’* and *‘Don’t accept referrals from other shorteners.’*\n\t+ DBL has a [specific return code](https://www.spamhaus.org/faqs/domain-blocklist/#what-further-can-url-shorteners-and-redirectors-do-to-prevent-abuse) for abused shorteners/redirectors in the DBL zone: 127.0.1.103.\n\t+ For more in-depth information, see our blog article [Changes in Spamhaus DBL DNSBL return codes](https://www.spamhaus.org/resource-hub/dnsbl/changes-in-spamhaus-dbl-dnsbl-return-codes/).\n\n\n* Don’t redirect to domains with the ‘A’ Record on the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) (and possibly the [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) – your decision).\n* Check blocklists at the time of URL creation and again, later, as traffic on the new URL ramps up (a day or a week’s time later).\n* Don’t allow users to change the landing URL after the redirect is created.\n* Don’t provide an interstitial link to the spammer’s payload if abuse is detected: Fully suspend the offending URL (404 or 410 HTTP return).\n* Code a system to prevent automated URL creation (using good CAPTCHA or other bot-stopping tools).\n* If you have access to the [Spamhaus ZRD](https://www.spamhaus.com/dataset/content-blocklists/) product, consider not creating URLs for brand new domains with no reputation.\n* Do create and maintain role accounts & feedback loops (FBLs) to help detect abuse, and process that information promptly.\n\n\n* The [ISP Spam Issues](https://www.spamhaus.org/faqs/isp-general-questions/) FAQ can provide more tips on dealing with abuse of Internet resources in general, especially “Role Accounts & Feedback Loops”.\n\n\n* Also see [this article from SURBL](http://www.surbl.org/redirection-sites.) about the issue for additional points of view and information.",[45],152,{"slug":6122,"status":15,"title":6122,"sort":2147,"category":6251,"sortableFaqs":6254,"faqs":6258},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6252,"sortedSubcategories":6253},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6255],{"id":6256,"faqSubcategories_slug":6122,"item":6257,"collection":29,"sort":9},137,"dbl-what-is-it",[6259],{"slug":6257,"status":15,"title":6260,"content":6261,"website":6262,"category":2136,"subcategory":6122,"manualSort":6263,"date_created":47,"last_edited":6244,"real_slug":6257},"What is the Domain Blocklist (DBL)?","The **Spamhaus Domain Blocklist (DBL)** is a list of domain names with poor reputation. It is published in a domain [DNSBL](https://www.spamhaus.org/faqs/dnsbl-usage/#what-is-a-dnsbl) format. These domain reputations are calculated from many factors and maintained in a database, which in turn feeds the DBL zone itself.\n\n\n* It **ONLY** lists domains. No IP addresses are listed in the DBL.\n* A dedicated team of specialists maintain the DBL’s reputation database.\n* Data from many sources is used to build and maintain a large set of rules.\n* The DBL zone is continually updated, and the data is served from over 80 mirrors world-wide.\n* These rules control an automated system that constantly analyses a large portion of the world’s email flow and its domains.\n* Most DBL listings occur automatically, although where necessary, Spamhaus researchers will add or remove listings manually.\n* Listings will expire without intervention after the domain stops matching the criteria that caused the listing.\n\n\nDBL data is exchanged with other Spamhaus systems, resulting in further listings in the DBL or in IP addresses being listed in other Spamhaus zones.",[45],142,{"slug":6123,"status":15,"title":6123,"sort":2154,"category":6265,"sortableFaqs":6268,"faqs":6276},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6266,"sortedSubcategories":6267},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6269,6272,6274],{"id":6270,"faqSubcategories_slug":6123,"item":6271,"collection":29,"sort":9},136,"dbl-why-listed",{"id":2312,"faqSubcategories_slug":6123,"item":6273,"collection":29,"sort":24},"dbl-removal-info",{"id":6222,"faqSubcategories_slug":6123,"item":6275,"collection":29,"sort":36},"dbl-can-you-scan",[6277,6282,6286],{"slug":6275,"status":15,"title":6278,"content":6279,"website":6280,"category":2136,"subcategory":6123,"manualSort":2106,"date_created":47,"last_edited":6281,"real_slug":6275},"Can you scan my site and check that it is secure?","We don’t scan **at all**.\n\n\nScanning is not a very effective way to detect many of these hacks. We watch Internet traffic for signs of abuse, spam and botnet traffic. When we see those signs it means for certain that the website or server is insecure, infected or compromised.",[45],"2024-08-08T15:29:41",{"slug":6273,"status":15,"title":6283,"content":6284,"website":6285,"category":2136,"subcategory":6123,"manualSort":2156,"date_created":47,"last_edited":2239,"real_slug":6273},"All about removing domains from the Domain Blocklist (DBL)","**Does a DBL listing expire automatically?**\n\n\n* DBL is highly automated and most listings will expire automatically after they cease to have associated activity.\n* Domains are listed in DBL Zone automatically, and they may re-list automatically after removal if they are re-detected.\n\n\n**Can a domain be removed from the DBL before the expiry?**\n\n\n* While DBL is careful to not list innocent domains, it’s possible that a domain may need to be removed from DBL before the listing expires.\n* If a domain is listed and believed to be eligible for removal, please use the [IP and Domain Reputation Checker](https://check.spamhaus.org) link on the Spamhaus homepage. Look up the domain and follow the instructions returned by that lookup form.\n\t+ Using the form does not guarantee removal.\n\t+ Excessive removers and other removal form abusers may be blocked.\n\n\n**How long does a removal take?**\n\n\n* Once the removal request is approved, the request will be processed immediately.\n* It should only take a few minutes, but some users may lag up to 24 hours in removing domains from their local systems.\n* If the listing remains active after 24 hours after the removal is approved, please contact us.\n\n\n**Is there a cost or fee for removal from the DBL?**\n\n\n* *Absolutely not.*\n* There is **never** any charge or fee associated with removing any Spamhaus listing.\n* Any offer from anyone to remove any Spamhaus listing for a fee is a scam.\n* Spamhaus has no affiliation with anyone offering any ‘blocklist removal’ service, nor can any third party influence or expedite removals from any Spamhaus database.",[45],{"slug":6271,"status":15,"title":6287,"content":6288,"website":6289,"category":2136,"subcategory":6123,"manualSort":6290,"date_created":47,"last_edited":2254,"real_slug":6271},"Why is a domain listed in Domain Blocklist (DBL)?","**The Spamhaus [Domain Block List](https://www.spamhaus.org/blocklists/domain-blocklist/) (DBL) evaluates many factors for inclusion of domains. We do not discuss the specific criteria we use.**\n\n\n* Domains *must* match several criteria in order to be listed.\n* We will not reveal specific listing criteria in most cases.\n* DBL listings are constantly reevaluated by our systems, and listings do expire automatically when listing criteria are no longer met.\n\n\nThese are general observations to help domains build a good reputation and avoid DBL listings. \n\n**NOTE:** These observations are universal and do not apply only to the Spamhaus reputation systems.\n\n\n**Domain reputation**\n\n\n* Reputations are built over time, and building a good reputation takes longer than building a bad reputation.\n* Experience has shown that an unknown reputation has a much higher risk of emitting spam than known-good domains, so unknown reputations begin as “poor” by default.\n* Anonymity does not contribute to a good reputation.\n* Domain and IP address reputations affect each other.\n* If domains are used in legitimate traffic for enough time to establish a good reputation, DBL will notice that and remove the listing.\n\t+ The DBL will notice if domains are used for activities that cause poor reputations, such as spam, cybercrime or other “blackhat” pursuits.\n\n\n### **Snowshoe spamming**\n\n\n* This is a [technique](https://www.spamhaus.org/glossary/#snowshoe-spam) that uses many domains and IP addresses, which change frequently.\n* Legitimate bulk email builds a reputation over time on durable, long-term domains and IP addresses.\n* Because of that investment in time and effort, reputable mailers don’t use nearly as many domains, and fewer IP addresses, than snowshoers.\n* Domains which act like they are snowshoeing will get treated like snowshoers.\n\n\n### **Authentication**\n\n\n* Having solid domain authentication is a necessary tool in today’s email ecosystem, but [SPF](http://en.wikipedia.org/wiki/Sender_Policy_Framework), [DKIM](http://en.wikipedia.org/wiki/DomainKeys_Identified_Mail), and/or [DMARC](http://www.dmarc.org/) can all be used by spammers as well as by good senders.\n* DBL listings occur for domains with and without those records.\n\n\n### **Bulk email/Marketing email**\n\n\n* If a domain is being used in bulk email, be sure best practices are followed for sending only confirmed opt-in, solicited bulk mail.\n* See our [Marketing FAQs](https://check.spamhaus.org/faqs_menu/#marketing-email) for more information.\n* It can also help to consult industry experts or good deliverability consultants for further assistance.\n\n\n### **Role Accounts and Feedback Loops**\n\n\n* [These](https://www.spamhaus.org/faqs/isp-general-questions/) are a domain’s abuse detection system.\n* If they are not set up and functional, there is a huge loss of visibility into abuse issues on a network.\n* They should be used to identify problems including spam, and to stop those problems before they degrade a domain’s reputation.\n\n\n### **Clean hosting**\n\n\n* Domains should be hosted on good, clean ISPs which do not allow abuse of their network.\n* “Clean” includes a domain’s NS, A, MX and website DNS records.\n* Hosting a domain on spam-friendly IPs or servers, or at ISPs that tolerate network abuse, including spam, has a negative effect on the reputation of all domains on that network.\n* Mail server IPs should be identified with [proper rDNS (PTR records)](https://www.spamhaus.org/faqs/isp-general-questions/#why-is-rdns-important) and mail servers should identify themselves with a [proper HELO value](https://www.abuseat.org/lh.html) (also [RFC 5321 4.1.1.1](https://tools.ietf.org/html/rfc5321#section-4.1.1.1)).",[45],143,{"slug":6124,"status":15,"title":6124,"sort":80,"category":6292,"sortableFaqs":6295,"faqs":6298},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6293,"sortedSubcategories":6294},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6296],{"id":2284,"faqSubcategories_slug":6124,"item":6297,"collection":29,"sort":9},"i-am-in-china-why-is-the-dbl-listing-non-spam-domains-such-as-twitter-com-facebook-com-or-pinterest-com",[6299],{"slug":6297,"status":15,"title":6300,"content":6301,"website":6302,"category":2136,"subcategory":6124,"manualSort":6303,"date_created":47,"last_edited":2302,"real_slug":6297},"I am in China. Why is the DBL listing non-spam domains such as twitter.com, facebook.com or pinterest.com?","**The DBL is not listing twitter.com, facebook.com, pinterest.com or other social network domains.**\n\n\nNetwork traffic entering or exiting China can be altered if it contains particular keywords or domains.\n\n\n* This is due to the policy set by the [Golden Shield Project](https://en.wikipedia.org/wiki/Golden_Shield_Project) which is operated by the Chinese Ministry of Public Security (MPS) division.\n* The interference of the Chinese government’s system has the following consequences for the [DBL](https://www.spamhaus.org/blocklists/domain-blocklist/):\n\t+ Spamhaus has servers located in China, to better serve our Chinese customers, but the DBL is not available on those servers. They are only used to answers queries relative to IP addresses ([SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/), [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/)).\n\t+ Spamhaus users in China will get all DBL answers from servers located *outside* China, and it is possible the answers will be altered as described above.\n\t+ It is therefore very important that all users in China validate our responses by having their software check that the A record is [a valid one](https://www.spamhaus.org/faqs/domain-blocklist/#what-do-the-127-return-codes-mean-in-dbl) in the range 127.0.1.0-127.0.1.255.\n\t+ Any other code is a result of the actions of the *Golden Shield Project* and the queried domain is **not listed** by DBL.",[45],153,[6305,6312,6319,6326,6333],{"id":2147,"collection":84,"sort":9,"faqCategories_id":6306,"item":6309},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6307,"sortedSubcategories":6308},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6122,"status":15,"title":6122,"category":2136,"sort":2147,"sortableFaqs":6310,"faqs":6311},[6256],[6257],{"id":67,"collection":84,"sort":24,"faqCategories_id":6313,"item":6316},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6314,"sortedSubcategories":6315},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6123,"status":15,"title":6123,"category":2136,"sort":2154,"sortableFaqs":6317,"faqs":6318},[6270,2312,6222],[6275,6273,6271],{"id":2154,"collection":84,"sort":36,"faqCategories_id":6320,"item":6323},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6321,"sortedSubcategories":6322},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6115,"status":15,"title":6115,"category":2136,"sort":2158,"sortableFaqs":6324,"faqs":6325},[6128,2296,6133,6136],[6137,6134,6129,6131],{"id":2158,"collection":84,"sort":16,"faqCategories_id":6327,"item":6330},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6328,"sortedSubcategories":6329},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6121,"status":15,"title":6121,"category":2136,"sort":2162,"sortableFaqs":6331,"faqs":6332},[645,2301,650,2200,6174,58,661,2317,2194,46,63,676],[6172,6175,6177,6170,6181,6179,6187,6168,6185,6189,6166,6183],{"id":2162,"collection":84,"sort":626,"faqCategories_id":6334,"item":6337},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6335,"sortedSubcategories":6336},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6124,"status":15,"title":6124,"category":2136,"sort":80,"sortableFaqs":6338,"faqs":6339},[2284],[6297],[6341,6368,6395,6422],{"id":6128,"collection":29,"sort":9,"faqSubcategories_slug":6342,"item":6360},{"slug":6115,"status":15,"title":6115,"sort":2158,"category":6343,"sortableFaqs":6346,"faqs":6351},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6344,"sortedSubcategories":6345},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6347,6348,6349,6350],{"id":6128,"faqSubcategories_slug":6115,"item":6129,"collection":29,"sort":9},{"id":2296,"faqSubcategories_slug":6115,"item":6131,"collection":29,"sort":24},{"id":6133,"faqSubcategories_slug":6115,"item":6134,"collection":29,"sort":36},{"id":6136,"faqSubcategories_slug":6115,"item":6137,"collection":29,"sort":16},[6352,6354,6356,6358],{"slug":6137,"status":15,"title":6140,"content":6141,"website":6353,"category":2136,"subcategory":6115,"manualSort":6143,"date_created":47,"last_edited":2285,"real_slug":6137},[45],{"slug":6134,"status":15,"title":6145,"content":6146,"website":6355,"category":2136,"subcategory":6115,"manualSort":2127,"date_created":47,"last_edited":6148,"real_slug":6134},[45],{"slug":6129,"status":15,"title":6150,"content":6151,"website":6357,"category":2136,"subcategory":6115,"manualSort":6153,"date_created":47,"last_edited":6154,"real_slug":6129},[45],{"slug":6131,"status":15,"title":6156,"content":6157,"website":6359,"category":2136,"subcategory":6115,"manualSort":6159,"date_created":47,"last_edited":2285,"real_slug":6131},[45],{"slug":6129,"status":15,"title":6150,"content":6151,"website":6361,"manualSort":6153,"date_created":47,"last_edited":6154,"real_slug":6129,"category":6362,"subcategory":6365},[45],{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6363,"sortedSubcategories":6364},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],{"slug":6115,"status":15,"title":6115,"category":2136,"sort":2158,"sortableFaqs":6366,"faqs":6367},[6128,2296,6133,6136],[6137,6134,6129,6131],{"id":2296,"collection":29,"sort":24,"faqSubcategories_slug":6369,"item":6387},{"slug":6115,"status":15,"title":6115,"sort":2158,"category":6370,"sortableFaqs":6373,"faqs":6378},{"id":2136,"slug":6109,"title":6110,"sort":16,"meta_title":6111,"meta_description":6112,"subcategories":6371,"sortedSubcategories":6372},[6115,6121,6122,6123,6124],[2147,67,2154,2158,2162],[6374,6375,6376,6377],{"id":6128,"faqSubcategories_slug":6115,"item":6129,"collection":29,"sort":9},{"id":2296,"faqSubcategories_slug":6115,"item":6131,"collection":29,"sort":24},{"id":6133,"faqSubcategories_slug":6115,"item":6134,"collection":29,"sort":36},{"id":6136,"faqSubcategories_slug":6115,"item":6137,"collection":29,"sort":16},[6379,6381,6383,6385],{"slug":6137,"status":15,"title":6140,"content":6141,"website":6380,"category":2136,"subcategory":6115,"manualSort":6143,"date_created":47,"last_edited":2285,"real_slug":6137},[45],{"slug":6134,"status":15,"title":6145,"co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Blocklist (XBL)","FAQs | Exploits Blocklist (XBL) | IP DNSBL | Spamhaus","Find a definition and frequently asked questions relating to listings and usage of Spamhaus' Exploits Blocklist (XBL).",[9961,10227,10407,10815,11559],{"slug":9962,"status":15,"title":9962,"sort":27,"category":9963,"sortableFaqs":10173,"faqs":10192},"Advanced troubleshooting",{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":9964,"sortedSubcategories":10137},[9965,9984,9999,10035,10095],{"slug":9962,"status":15,"title":9962,"sort":27,"category":9966,"sortableFaqs":9973,"faqs":9977},{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":9967,"sortedSubcategories":9972},[9962,9968,9969,9970,9971],"Definition: Exploits Blocklist\" (XBL)","For end users","Listed in XBL Q&A","XBL usage questions",[38,27,635,638,632],[9974],{"id":9975,"faqSubcategories_slug":9962,"item":9976,"collection":29,"sort":9},167,"how-do-i-find-the-bot-on-my-network",[9978],{"slug":9976,"status":15,"title":9979,"content":9980,"website":9981,"category":2145,"subcategory":9962,"manualSort":9982,"date_created":47,"last_edited":9983,"real_slug":9976},"How do I find the bot on my network?","**Introduction**\n\n\nPeople often find that they have a XBL listing that corresponds to the network address translation (NAT) IP for a local area network (LAN), and that identifying the infected machine can be **extremely** difficult.\n\n\nThis FAQ goes over a number of methods for identifying infected machines on a LAN. Many of these methods require specific technical knowledge to implement.\n\n\nThe **first** thing to do is to secure the firewall to limit access to outbound on port 25, allowing only SMTP server(s) on the local network. Remote sending of email to servers on the Internet should still work if web-based, or configured properly to use port 587 using SMTP-AUTH.\n\n\nOnce that is done, that still leaves the problem of finding the infected device. Unfortunately, we can only see traffic coming from the NAT IP; anything inside the network is visible only to someone with admin access. We hope the following information will help.\n\n\n**Why is my AV/AM scan not finding anything?**\n\n\nThese days many bot infections cannot be found by anti-virus or anti-malware “cleaners”. This means you can spend a large amount of time and effort running your A/V tools on every device on your LAN and find absolutely nothing – or find something that is not related to the XBL listing.\n\n\nAs a result of this, even if it is known which device is infected, usually the A/V tools can not fix them; the software will have to reinstalled.\n\n\n**What am I looking for?**\n\n\nYou are attempting to find out which device is making unwanted connections on port 25. When dealing with a large network (such as an office building) you will want to use some kind of network sniffer or firewall logging tool. Many of these tools require significant network administration expertise: if necessary, a consultant or other professional that understand these tools should be hired. The simplest methods in the “Centralized Detection”section use a network sniffer or firewall logging.\n\n\n* If your LAN uses an ethernet hub (not a network switch or router), or your firewall is a generalized computer (eg: Linux or Windows server acting as a firewall) go directly to the port 25 sniffing section below.\n* If you’re not using a hub, sniffing is still possible, but it’s harder, and using one of the per-machine methods may be simpler. If you have a decent firewall that has logging capabilities, go to the section on Firewall logging.\n\n\n**What am I **NOT** looking for?**\n\n\nXBL catches things that do **not** go through normal mail servers. These spambots have their own proxy or SMTP client built in, and they connect directly to the internet on port 25, bypassing any legitimate SMTP server.\n\n\n* SMTP server logs will show *nothing*.\n* Telnetting to the mail server on port 25 *will not work* to determine the HELO value. Telnet to port 25 on the mail server shows the “banner”, not the HELO.\n\t+ HELO settings can be tested by sending an email from the listed IP to “helocheck@abuseat.org”. A bounce that contains the required information will be returned immediately. It will look like an error, it is not. Please examine the contents of this email. (Note: this does not work with IPv6 at this time)\n\t+ If the HELO value is expected and correct, there is another problem, usually malware or a spambot.\n\n\n**Methods to try on individual devices**\n\n\nThe methods in this section require that each device in the LAN be checked one at a time.\n\n\n* If there are a number of devices to check, downloading some of the tools we mention and putting them on a USB key can help.\n\n\n**NOTE:**We recommend trying the tools mentioned here before spending a lot of time on A/V scanners.\n\n\n**tcpview/tcpvcon (Windows OS)** [EASY TO USE]\n\n\nThe tools “tcpview” and “tcpvcon” are **free** and can be downloaded from [Microsoft](https://technet.microsoft.com/en-us/sysinternals/bb897437.aspx)\n\n\n* Navigate to where you’ve placed “tcpview”, and run it. It will display all of the programs that have network connections open – naming the program, protocol, local address and port, remote address and port and state.\n* You’re looking for lines that show these in the remote address: **“:smtp”** or **“:25”**. This indicates a remote email connection.\n\t+ A correctly set up device that uses SMTP-AUTH on port 587 or 465 *should not show any of these*.\n* When a connection is freshly established, the corresponding line is green and when the connection ends, it is shown in red briefly before disappearing.\n\t+ If you have found the device with a spambot, the display will show numbers of green **“:smtp”** lines appearing and red **“:smtp”**lines disappearing. Watch the display for a few minutes to see if any **“:smtp”** lines show up and disappear. If they do, then that device has a spambot!\n\n\n**CAUTION!** If you find a device with the bot showing up on tcpview, do NOT simply delete the corresponding program. It is probable that it is an infection inside a legitimate Windows program! Simply deleting it could cripple the computer.\n\n\nGet and run as many anti-virus programs as possible, and see if any of them detect or remove the infection.\n\n\n* If any of the scans say they have found something, follow the instructions to remove it and reboot the machine.\n* Run “tcpview” again, and watch it for a while.\n* If the problem recurs, you will probably have to reinstall the computer from scratch\n\n\nNote: There are some bots that have their own TCP stacks. “tcpview” will probably not see activity from these.\n\n\n**Netstat (\\*NIX and Windows) [EASY-MEDIUM to use]**\n\n\nNetstat is standard on most versions of \\*NIX. Most versions of Windows also have it. The main difference is that netstat is a command line function that takes a single snapshot of current connections. In many versions of netstat, the most effective command line to use is:\n\n\n\n```\nnetstat -nap\n\n```\n\nThis can show an active infection like this:\n\n\n\n```\nActive Internet connections (servers and established)\nProto Recv-Q Send-Q Local Address Foreign Address State PID/Program name\ntcp 0 1 192.168.2.2:58246 212.69.102.240:25 SYN_SENT 12614/b.pl\ntcp 0 0 192.168.2.2:35843 209.85.201.27:25 ESTABLISHED 7996/ciwhcnsb.pl\ntcp 0 0 192.168.2.2:53051 81.13.48.2:25 TIME_WAIT -\ntcp 0 0 192.168.2.2:53623 77.243.121.126:25 TIME_WAIT -\ntcp 0 0 192.168.2.2:57816 217.13.210.81:25 TIME_WAIT -\ntcp 0 1 192.168.2.2:50531 217.16.16.81:25 SYN_SENT 12270/nxhbo.pl\ntcp 0 0 192.168.2.2:52437 217.198.11.26:25 TIME_WAIT -\ntcp 0 1 192.168.2.2:50140 195.64.222.2:25 SYN_SENT 9273/yzezihd.pl\n\n```\n\n* The “:25” at the end of “Foreign Address” indicates an outbound SMTP (port 25) connection.\n* “NNNN/name” under “PID/Program name” is the process id and process name of the program.\n* The large variety of “states” show that it is starting up/shutting down connections very quickly.\n\n\nOn Windows, use this in a DOS command window:\n\n\n\n```\nnetstat 5\n\n```\n\nThis will give you a list of all network connections your machine has open, that will refresh every 5 seconds until it is stopped. This will look very similar to the “netstat” output above.\n\n\n* Microsoft and other familiar names will show up – they’re normal (from your browser, social media etc). “Akamai” is normal too.\n* There will usually be a lot more lines than the above that do **not** have “:25”, those are other non-email connections. You might want to repeatedly pipe the output of “netstat -nap” through “grep :25” to only see the SMTP connections.\n* “:25” on the local address means an *inbound* connection.\n* “Many outbound port 25 connections” is the usual sign of infection.\n\n\n**NOTE:** Depending on the infection, you often won’t be able to find the programs, because they start up, delete themselves from the file system, and continue running in memory.",[45],165,"2024-08-08T15:29:34",{"slug":9968,"status":15,"title":9968,"sort":73,"category":9985,"sortableFaqs":9988,"faqs":9992},{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":9986,"sortedSubcategories":9987},[9962,9968,9969,9970,9971],[38,27,635,638,632],[9989],{"id":9990,"faqSubcategories_slug":9968,"item":9991,"collection":29,"sort":9},166,"xbl-what-is-it",[9993],{"slug":9991,"status":15,"title":9994,"content":9995,"website":9996,"category":2145,"subcategory":9968,"manualSort":9997,"date_created":47,"last_edited":9998,"real_slug":9991},"What is the eXploits Blocklist (XBL)?","The [**Spamhaus Exploits Blocklist (XBL)**](https://www.spamhaus.org/blocklists/exploits-blocklist/) is a realtime database of IP addresses used by hijacked devices compromised by 3rd party exploits.\n\n\nThe range of exploits we track and list changes constantly to reflect the real-world threat map.",[45,675],154,"2024-11-08T16:35:56",{"slug":9969,"status":15,"title":9969,"sort":38,"category":10000,"sortableFaqs":10003,"faqs":10013},{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":10001,"sortedSubcategories":10002},[9962,9968,9969,9970,9971],[38,27,635,638,632],[10004,10006,10008,10010],{"id":6263,"faqSubcategories_slug":9969,"item":10005,"collection":29,"sort":9},"how-do-i-keep-my-computer-from-getting-infected-by-malware",{"id":6290,"faqSubcategories_slug":9969,"item":10007,"collection":29,"sort":24},"what-is-a-nat-firewall-router-or-gateway",{"id":6216,"faqSubcategories_slug":9969,"item":10009,"collection":29,"sort":36},"what-is-a-sinkhole-ip",{"id":10011,"faqSubcategories_slug":9969,"item":10012,"collection":29,"sort":16},145,"tor-and-vpns-in-xbl",[10014,10019,10024,10030],{"slug":10005,"status":15,"title":10015,"content":10016,"website":10017,"category":2145,"subcategory":9969,"manualSort":10018,"date_created":47,"last_edited":718,"real_slug":10005},"How do I keep my computer from getting infected by malware?","Here are some basic general security best practices:\n\n\n**For home networks & end users:**\n\n\n* Update operating systems and software on all computers and devices.\n* Update your anti-virus/anti-malware programs, and run full scans on every device that is possible.\n* Any smart devices that are not needed should be disconnected from the network immediately.\n\n\n**For business/office/enterprise environments:**\n\n\n* Update operating systems and software on all computers and devices.\n* Update your anti-virus/anti-malware programs, and run full scans on every device that is possible.\n* Verify router and firewall configurations and ensure the firmware is the most recent version.\n* Disable any unnecessary external access to your router & network, and appropriately secure any necessary external access procedures.\n* Monitoring and reviewing network traffic for unusual patterns or destination ports can be very useful.\n* Consider investing in a host-based IDS or an enterprise anti-malware solution, and update it frequently.",[45],57,{"slug":10012,"status":15,"title":10020,"content":10021,"website":10022,"category":2145,"subcategory":9969,"manualSort":10023,"date_created":47,"last_edited":729,"real_slug":10012},"TOR and VPNs in XBL","**What is TOR? Why does it exist?**\n\n\nThe Onion Router (TOR) is free and open-source software designed to enable anonymous communication. It directs and routes Internet traffic via a free, worldwide, volunteer overlay network. It is intended be used by political dissidents, “whistleblowers” and users who have a strong desire for privacy.\n\n\nFrom the destination service’s perspective, the IP address making the final connection to them is called the “TOR exit node”.\n\n\nMore information can be found on TOR at the [TOR Project](https://www.torproject.org/about/overview)\n\n\n**What is a VPN?**\n\n\nA Virtual Private Network (VPN) is a mechanism for creating a secure connection (tunnel) between a computing device and a computer network (or between two networks) using an insecure communication medium such as the public Internet.\n\n\n* Unlike TOR, VPNs are usually a commercial service.\n* VPNs generally apply to all traffic the user wishes to send, including email, web traffic, streaming, etc.\n* There are many VPN providers, who offer (usually commercially) these services to customers. Each VPN tunnel may forward just one user’s traffic or many.\n* Not all commercial VPNs are created equal. Some may spy on your traffic, some may [use your bandwidth](https://www.spamhaus.com/resource-center/when-doorbells-go-rogue/) without your knowledge. If you choose to use a VPN, choose wisely.\n\n\n**Why does the XBL sometimes list TOR/VPN/etc IPs?**\n\n\nNot only do political dissidents and people with elevated privacy concerns want the anonymity provided by using TOR or a VPN, common criminals do as well for obvious reasons. TOR exit nodes and VPNs are heavily used and abused by criminals worldwide to facilitate spam, financial and data theft, identity theft, DDOS, phishing and compromising innocent third parties via malware, botnets, spambots and other similar activity.",[45],64,{"slug":10007,"status":15,"title":10025,"content":10026,"website":10027,"category":2145,"subcategory":9969,"manualSort":10028,"date_created":47,"last_edited":10029,"real_slug":10007},"What is a NAT firewall, router, or gateway?","“Network Address Translation” (NAT) is used to “map” the private, non-routable IP addresses of individual computers on a local network to a single public-facing IP address (the “NAT’s address”) on the Internet.\n\n\n* Many providers use this to remap their end-consumer IP addresses to the Internet.\n* Many small networks (small office and home networks) use NAT to remap their home or office machines through a cable modem or firewall to the Internet.\n\n\nA NAT firewall, router or gateway is a piece of equipment or software that makes the bridge between a local network and the Internet.\n\n\n* It makes all of the connections appear to be from the NAT address, not the local address of the LAN computer.\n\n\n**IMPORTANT NOTE:** If you are running your own wireless router/firewall, it is often possible for “unwanted guests” to sneak onto your network (either accidentally or deliberately) and emit malicious or unwanted traffic through your Internet connection – as well as have full access to your private network! It is **critical** that you take steps to protect your wireless connection.\n\n\n**What’s significant about NATs?**\n\n\nMost modern malware and spam-sending exploits have their own built-in SMTP clients, and will attempt to send **directly** out from the infected machine.\n\n\n* They **DO NOT** go through the infected network’s mail server, and **DO NOT** leave mail server logs of any kind: This means that the virus will establish a SMTP port 25 connection directly to the recipient mail server.\n* Anti-spam and anti-malware scanners on your mail servers **will not** find these infections, because the spam is **not** going through the mail servers.\n\n\nSince all malware and spam-sending exploits forge headers, the only information we know is the originating IP address – which is the NAT, not the infected machine. Unfortunately, we can only see what’s coming from the NAT (public) IP; anything inside your network is visible only to you. You can start logging at the router or firewall to see what’s trying to use port 25 and that should lead you right to the compromised device(s).",[45],58,"2024-08-08T15:29:27",{"slug":10009,"status":15,"title":10031,"content":10032,"website":10033,"category":2145,"subcategory":9969,"manualSort":10034,"date_created":47,"last_edited":2174,"real_slug":10009},"What is a sinkhole IP?","In order to explain a sinkhole, first we need a brief explanation about how botnets work:\n\n\n* Most botnets are controlled through the use of Command and Control (C2) servers.\n* C2 servers are set up to accept connections from members of the botnet (the infected computers) and give instructions on what the botnet is to do.\n\n\nMany of the simpler botnets use a limited number of static (unmoving) C2 servers that are reached by IP address or domain name, and rely on staying hidden or located in places who are willing to ignore criminal behavior for long term survival.\n\n\nMore sophisticated botnets use what are known as an “domain generation algorithm” (or DGA) to periodically generate a new set of domain names. The DGA uses a “pseudo random” algorithm that permits the botnet controller to predict what the domains are at any given time in the future.\n\n\n* The botnet controller merely has to register one (or a few) of these domain names and point them at C2 server(s) to issue commands to the botnet.\n\n\n**Sinkholes**\n\n\nAnti-botnet researchers and law enforcement can often identify existing C2 domains or predict DGA domains in the same way that botnet controllers do.\n\n\nThey can often acquire the domain and point it at a server of their own. These are called “sinkhole servers”, or simply “sinkholes”.\n\n\n* Generally speaking sinkholes provide **no** instructions back to the infected computers, and merely record who connected to them.\n\n\nSinkhole servers are used for the following reasons:\n\n\n* They can prevent the infected computers talking to the real C2 servers and thus prevent them \n\nfrom doing damage.\n* To perform basic research on the botnet – eg: how many infected computers there are.\n* To provide lists of infected machines for notification/remediation/repair.\n\n\n**If your IP is hitting a sinkhole, blocking the IP from connecting to the sinkhole is not going to fix the botnet infection.** Please find the infected machine and fix it. If needed, call professional assitance.",[45],59,{"slug":9970,"status":15,"title":9970,"sort":31,"category":10036,"sortableFaqs":10039,"faqs":10060},{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":10037,"sortedSubcategories":10038},[9962,9968,9969,9970,9971],[38,27,635,638,632],[10040,10043,10046,10049,10052,10055,10058],{"id":10041,"faqSubcategories_slug":9970,"item":10042,"collection":29,"sort":9},159,"xbl-why-listed",{"id":10044,"faqSubcategories_slug":9970,"item":10045,"collection":29,"sort":24},160,"xbl-delisted-but-listed-again",{"id":10047,"faqSubcategories_slug":9970,"item":10048,"collection":29,"sort":36},164,"xbl-message-listed-but-ip-not-listed",{"id":10050,"faqSubcategories_slug":9970,"item":10051,"collection":29,"sort":16},161,"i-m-running-linux-freebsd-openbsd-unix-and-cannot-be-infected-with-a-virus-right",{"id":10053,"faqSubcategories_slug":9970,"item":10054,"collection":29,"sort":626},162,"misconfigured-plesk-hosts-in-xbl",{"id":10056,"faqSubcategories_slug":9970,"item":10057,"collection":29,"sort":679},163,"misconfigured-cpanel",{"id":9982,"faqSubcategories_slug":9970,"item":10059,"collection":29,"sort":617},"misconfigured-direct-admin-in-xbl",[10061,10066,10070,10074,10079,10084,10090],{"slug":10051,"status":15,"title":10062,"content":10063,"website":10064,"category":2145,"subcategory":9970,"manualSort":2277,"date_created":47,"last_edited":10065,"real_slug":10051},"I'm running Linux (FreeBSD, OpenBSD, UNIX...) and cannot be infected with a virus. Right?","More often than not, with UNIX like operating systems, the problem is not malware as in “virus,” it is security: systems that are deployed and forgotten will get compromised.\n\n\nAnything visible on the Internet *will* be attacked the moment it becomes visible. It is the owners’ responsibility to secure their systems, keep them up to date, and in a worst case scenario be prepared to to delete and rebuild them if they are compromised.\n\n\nWeb servers are a particulary popular target, and applications like [WordPress, Joomla and Drupal](https://check.spamhaus.org/faqs/?id=Hacked_hacked_website_CMS) **must** be kept updated and patched at all times. Plugins are especially vulnerable. Many compromises are caused by poorly written PHP, and random scripts downloaded from the Internet.\n\n\nThe next most common issue is, it is not the device itself, but something *behind* it that is compromised. This usually means firewalls, NAT gateways and VPN concentrators, guest Wi-Fi networks, etc.\n\n\n* Firewalls should be configured on a basis of “open only the ports you need” rather than “close the ports you do not.”\n* NAT gateways should have firewall rules applied.\n* VPN Concentrators should not allow VPN clients to access the internet, only the intranet. Many times, misconfigured VPNs mean that the server has been listed because the remote client is infected with malware.\n* Guest Wi-Fi should never be allowed to share IP addresses with services that matter and permitting insecure protocols such as SMTP can and will result in problems.",[45],"2024-08-08T15:29:47",{"slug":10057,"status":15,"title":10067,"content":715,"website":10068,"category":2145,"subcategory":9970,"manualSort":10069,"date_created":47,"last_edited":2285,"real_slug":10057},"Misconfigured cPanel",[45],155,{"slug":10059,"status":15,"title":10071,"content":721,"website":10072,"category":2145,"subcategory":9970,"manualSort":10073,"date_created":47,"last_edited":6154,"real_slug":10059},"Misconfigured Direct Admin in XBL",[45],158,{"slug":10054,"status":15,"title":10075,"content":10076,"website":10077,"category":2145,"subcategory":9970,"manualSort":10078,"date_created":47,"last_edited":2174,"real_slug":10054},"Misconfigured Plesk hosts in XBL","Misconfigured Plesk hosts can have unexpected outcomes – the behavior of such a host closely mimics the behavior of a certain type of spambot.\n\n\n[Plesk’s online guide](https://docs.plesk.com/en-US/obsidian/administrator-guide/59430/#general) describes the “Outgoing mail mode” option and its three settings:\n\n\n* Send from domain IP addresses:\n\n\nBy default, mail from each domain is sent from the domain’s IP address. The host name used in the SMTP greeting is the Plesk server host name specified in Tools & Settings > Server Settings. Selecting this option may result in mail sent from some or all domains being marked as spam if the Plesk server host name fails to resolve properly, or if the domain’s IP is different from the one to which the Plesk server host name resolves. \n\nThis option works best if it is required to have a single IP address on the Plesk server.\n\n\n* Send from domain IP addresses and use domain names in SMTP greeting\n\n\nIf selected, Plesk changes the mail server configuration so that the SMTP greeting contains the name of the domain from which the email message is sent.\n\n\n**Warning:** Selecting this option may result in mail sent from some or all domains being marked as spam if the destination mail server uses Spamhaus XBL and more than one domain on the Plesk server uses the same IP address.\n\n\nIn addition, selecting this option on Plesk servers hosting a large (more than 100) number of domains will likely result in significantly increased server load.\n\n\nThis option works best if a dedicated IP address is allocated to every domain hosted on the Plesk server, and the number of domains hosted on the server is not very large.\n\n\n* Send from the specified IP adresses:\n\n\nIf it is required to use certain IPv4 and IPv6 addresses for all outgoing mail.\n\n\nIf None is selected, outgoing mail will not be sent.\n\n\nThe first setting is shown as ‘enabled’ circled in red in the screen shot below:\n\n\n\n\n\n**We recommend you use the first or third option in virtually all cases.**\n\n\nThe second option, “send from domain IP addresses and use domain names in SMTP greeting” can lead to reputational and XBL issues, and should be used with extreme care:\n\n\n* Many Plesk installations are unable to bind to different IP addresses to send email on behalf of each hosted domain. This is especially true if the web server uses a single IP address to host multiple domains by “virtual host” – there are no other addresses to bind to, so, it’s using the same IP address all the time.\n* The “send from domain IP addresses and use domain names in SMTP greeting” option should only be used if you’re *certain* your installation can successfully bind to specific outbound IP addresses, and that each IP address will only be used for at most 2-3 different domains.",[45],53,{"slug":10045,"status":15,"title":10080,"content":10081,"website":10082,"category":2145,"subcategory":9970,"manualSort":2274,"date_created":47,"last_edited":10083,"real_slug":10045},"I delisted my IP, but it keeps getting listed again. Why?","The IP is being re-listed because the detected problem has not been corrected, and we continue to see activity that indicates that the IP or one or more devices behind it are insecure, compromised, or infected.\n\n\nPlease see the [previous entry](https://check.spamhaus.org/faqs/?id=XBL_why_listed) for possible solutions.",[45,675],"2024-11-08T16:36:13",{"slug":10048,"status":15,"title":10085,"content":10086,"website":10087,"category":2145,"subcategory":9970,"manualSort":10088,"date_created":47,"last_edited":10089,"real_slug":10048},"I get error messages that I'm blocked by XBL, but when I check my IP on your site it's not listed. Why?","In this situation is it probable that the IP had been blocked by XBL, but has been recently removed. If that is the case:\n\n\n* Not all networks sync updates from us at the same speed. Please allow 24 hours to pass before opening a new ticket.\n* If an IP was listed on the XBL, it happened because XBL received either spam or a virus directly from the IP. If the problem that caused the listing is not resolved, the IP will re-list the next time it makes a connection to us.",[45,675],157,"2024-11-08T16:36:25",{"slug":10042,"status":15,"title":10091,"content":10092,"website":10093,"category":2145,"subcategory":9970,"manualSort":2271,"date_created":47,"last_edited":10094,"real_slug":10042},"Why was my IP listed in the Exploits Blocklist (XBL)?","The IP was listed because we have compelling evidence that suggests that the machine using the IP or one or more devices behind it are insecure, compromised, or infected.\n\n\nIf it’s a spambot: to stop the abuse immediately, close port 25 on the router or firewall, and restrict port 25 access to known email servers.\n\n\n* **NOTE:** Closing port 25 will only prevent the abusive connections from leaving your network. If the problem is (for example) an infected mobile phone, when it moves to another insecure network, it will resume its activity without restriction.\n\n\nTo find and *eliminate* the source of the problem, please see the our FAQs:\n\n\n* [General help for hacked networks or systems](https://check.spamhaus.org/faqs_menu/#help-if-youve-been-hacked)\n* [WiFi and Home/Small Office Networks](https://check.spamhaus.org/faqs/?id=Hacked_wifi_home_networks)\n* [Closing port 25](https://check.spamhaus.org/faqs/?id=Hacked_closing_port_25)\n\n\nIs the IP a NAT gateway, firewall or router?\n\n\n* The infected devices are usually computers or other devices (such as mobile phones) behind the router, but in some cases it can also be the router itself.\n\t+ Please consult the documentation or manufacturer of your router or firewall to see how to ensure that the device is properly secured, and make sure its software is up to date.\n\n\n### **General considerations:**\n\n\n* Microsoft Windows operating systems: any or all of the following free tools may help: Windows Defender, Malwarebytes, Norton Power Eraser, CCleaner, or McAfee Stinger.\n\t+ Make sure that Windows is running the most [up-to-date](http://windowsupdate.microsoft.com/) and patched version of the available operating system.\n* All operating systems: Check tool-bars, extensions and plug-ins on each browser for anything you don’t recognize. Look for for “free” VPNs or other heavily-monetized apps.\n* Calling your ISP, IT department, or taking your suspect machine(s) to a competent tech support service might also be useful.",[45,675],"2024-11-08T16:36:06",{"slug":9971,"status":15,"title":9971,"sort":34,"category":10096,"sortableFaqs":10099,"faqs":10113},{"id":2145,"slug":9956,"title":9957,"sort":626,"meta_title":9958,"meta_description":9959,"subcategories":10097,"sortedSubcategories":10098},[9962,9968,9969,9970,9971],[38,27,635,638,632],[10100,10102,10104,10107,10109,10111],{"id":9997,"faqSubcategories_slug":9971,"item":10101,"collection":29,"sort":9},"what-do-the-different-return-codes-in-the-xbl-mean",{"id":10069,"faqSubcategories_slug":9971,"item":10103,"collection":29,"sort":24},"should-providers-use-the-xbl-to-block-their-own-users",{"id":10105,"faqSubcategories_slug":9971,"item":10106,"collection":29,"sort":36},156,"how-often-is-the-xbl-zone-updated",{"id":10088,"faqSubcategories_slug":9971,"item":10108,"collection":29,"sort":16},"can-ips-or-ranges-be-nominated-for-inclusion",{"id":10073,"faqSubcategories_slug":9971,"item":10110,"collection":29,"sort":626},"using-spamassassin-and-rspamd-with-spamhaus-data-for-xbl",{"id":6303,"faqSubcategories_slug":9971,"item":10112,"collection":29,"sort":679},"how-does-xbl-handle-ipv6-addresses",[10114,10118,10122,10126,10130,10133],{"slug":10108,"status":15,"title":10115,"content":10116,"website":10117,"category":2145,"subcategory":9971,"manualSort":10053,"date_created":47,"last_edited":6154,"real_slug":10108},"Can IPs or ranges be nominated for inclusion?","No. The XBL is an automatic system whose detectors need to receive connections (spam, malware, viruses, etc.) directly from the IP address involved. There is no way for third parties to add IP addresses to the XBL.",[45],{"slug":10112,"status":15,"title":10119,"content":10120,"website":10121,"category":2145,"subcategory":9971,"manualSort":2142,"date_created":47,"last_edited":2215,"real_slug":10112},"How does XBL handle IPv6 addresses?","XBL lists /64 subnets of IPv6 addresses.\n\n\n* IPv6: XBL lists “/64” or larger CIDR blocks.\n\t+ A very large number of spam-emitting IPv6 addresses in different /64 blocks within the same network could cause listings to extend to larger blocks.\n\t+ Without such extensions/aggregations, the IPv6 zone size could become unworkably large.\n\t+ Various strategies used by spammers to game the system are made much more difficult by the use of aggregated blocks rather than single “/128” IPs.\n\n\nA “/64” is the industry standard for the smallest IPv6 allocation to individual customers, even for home-uses like cable, DSL or wireless.\n\n\n* For ISPs which follow standard industry practices, XBL IPv6 listings will only affect a single customer.\n* The “/64” choice has [RFC4291](https://tools.ietf.org/html/rfc4291) as its origin and it is further discussed in [RFC6177](https://tools.ietf.org/html/rfc6177)\n* More technical reasons for choosing /64 customer assignments, at minimum, are discussed on [Slash64.net](https://slash64.net/), and in [M3AAWG document](https://www.m3aawg.org/sites/default/files/document/M3AAWG_Inbound_IPv6_Policy_Issues-2014-09.pdf) “Policy Issues for Receiving Email in a World with IPv6 Hosts.”\n\n\nIPV6 allocation information quoted from the Regional Internet Registries (RIRs) documentation:\n\n\n* **AFRINIC**, [IPv6 Address Allocation and Assignment Policy | AFPUB-2013-v6-001](https://afrinic.net/ipv6-address-allocation-and-assignment-policy-afpub-2013-v6-001) \n\n6.4.1. Assignment address space size:\n\t+ “Assignments are to be made using the following guidelines:\n\t\t- /48 in the general case, except for very large subscribers.\n\t\t- /64 when it is known that one and only one subnet is needed by design.\n\t\t- /128 when it is absolutely known that one and only one device is connecting.”\n* **APNIC**, [APNIC guidelines for IPv6 allocation and assignment requests](https://www.apnic.net/about-apnic/corporate-documents/documents/resource-guidelines/ipv6-guidelines/#Justifying) \n\n10.1. LIR assignments to end sites:\n\t+ “An LIR can assign a /64 to /48 to an end site customer network based on their requirements. The following guidelines may be useful:\n\t\t- /64 where it is known that only one subnet is required.\n\t\t- /56 for small sites where it is expected only a few subnets will be required within the next two years. Subscribers can receive a /56 when connecting through on-demand or always-on connections such as small office and home office enterprises.\n\t\t- /48 for larger sites, or if an end site is expected to grow into a large network.”\n* **ARIN**, [Your First IPv6 Request](https://www.arin.net/resources/guide/ipv6/first_request/#isp)\n\t+ Step 2: Determine Your Block Size: \n\t\n\t“IPv6 block size is based on the number and size of subnets to be assigned to customers, not on the number of IP addresses required by customers. ISPs will typically assign one subnet (/48 or smaller) to each customer. The default /32 minimum allocation is sufficient for many ISPs since it contains 65,536 /48 subnets to assign to customers. ISPs may also opt to request a smaller /36 allocation.”\n* **LACNIC**, [IPv6 Address Allocation and Assignment Policies](https://www.lacnic.net/684/2/lacnic/4-ipv6-address-allocation-and-assignment-policies)\n\t+ 4.5.3.1 – Assignment address space size: \n\t\n\t“End sites or users must be assigned a prefix that is a multiple of “n” /64’s which must be enough to meet their current and planned needs, considering existing protocols and future possibilities and thus avoiding possible renumbering scenarios.”\n\t\t- The size of the prefix to be assigned is an operational decision of the LIR/ISP, although the selection of /48s is recommended for simpler and more functional infrastructure for all the endpoints of the network.\n\t\t- Persistent prefix assignments are recommended to avoid undesired failures.\n\t\t- Using a /64 prefix for point-to-point with GUAs is recommended.”\n* **RIPE**, [Best Current Operational Practice for Operators: IPv6 prefix assignment for end-users – persistent vs non-persistent, and what size to choose](https://www.ripe.net/publications/docs/ripe-690#4-2--prefix-assignment-options)\n\t+ 4.2. Prefix assignment options: \n\t\n\t“A single network at a customer site will be a /64. At present, RIR policies permit assignment of a /48 per site, so the possible options when choosing a prefix size to delegate are /48, /52, /56, /60 and /64. However, /64 is not sustainable, it doesn’t allow customer subnetting, and it doesn’t follow IETF recommendations of “at least” multiple /64s per customer. Moreover, future work within the IETF and recommendations from RFC 7934 (section 6) allow the assignment of a /64 to a single interface (https://tools.ietf.org/html/draft-ietf-v6ops-unique-ipv6-prefix-per-host-07).”\n* **RIPE**, [IPv6 Address Allocation and Assignment Policy](https://www.ripe.net/publications/docs/ripe-738#minimum_allocation)\n\t+ 5.4.1 Assignment address space size: \n\t\n\t“End Users are assigned an End Site assignment from their LIR or ISP. The size of the assignment is a local decision for the LIR or ISP to make, using a value of “n” x /64. Section 4.2 of ripe-690 provides guidelines about this.”\n\n\nCustomers of providers that assign different customers within the same /64 block should contact their provider’s support, ask for a dedicated /64 assignment, and move mail service to a non-shared /64 range.\n\n\n**NOTE:** Linode customers should read [this document](https://www.linode.com/docs/guides/an-overview-of-ipv6-on-linode/), then access the panel, [add a /64](https://www.linode.com/docs/guides/managing-ip-addresses/#adding-an-ip-address) prefix routed range, pick up an address within that range and configure their MTA to use that address, rather than the /128 SLAAC address.",[45],{"slug":10106,"status":15,"title":10123,"content":10124,"website":10125,"category":2145,"subcategory":9971,"manualSort":10050,"date_created":47,"last_edited":6154,"real_slug":10106},"How often is the XBL zone updated?","The SBL DNS zone is rebuilt and reloaded every 5 minutes, 24/7, to ensure that new spam problems are swiftly blocked and that fixed problems are swiftly removed.\n\n\n* To ensure high redundancy, Spamhaus has over 80 public DNSBL mirror servers located around the world.\n* All respond in realtime to public queries.\n\n\n",[45],{"slug":10103,"status":15,"title":10127,"content":10128,"website":10129,"category":2145,"subcategory":9971,"manualSort":10044,"date_created":47,"last_edited":9983,"real_slug":10103},"Should providers use the XBL to block their own users?","Providers should **not** use the XBL to block their own users, or to deny access to web-forums, journals or blogs.\n\n\n* If the same hosts are used for both incoming email and outgoing ([smarthosted](https://en.wikipedia.org/wiki/Smart_host)) email, connections using SMTP authentication should be exempted from XBL checks.\n* End users are often on dynamic IP addresses: a user may be assigned an IP address from their provider that is listed in the XBL because of the situation of a *previous user* of that IP address.\n* The XBL can be used to alert an ISP’s security department when a user’s IP is in the XBL, but should only be used as an “informational” alert.",[45],{"slug":10110,"status":15,"title":10131,"content":659,"website":10132,"category":2145,"subcategory":9971,"manualSort":10056,"date_created":47,"last_edited":6154,"real_slug":10110},"Using SpamAssassin and Rspamd with Spamhaus data for XBL",[45],{"slug":10101,"status":15,"title":10134,"content":10135,"website":10136,"category":2145,"subcategory":9971,"manualSort":10041,"date_created":47,"last_edited":9983,"real_slug":10101},"What do the different return codes in the XBL mean?","The DNS return code (127.0.0.?) denotes the source of the data in the XBL or the SBL-XBL and ZEN combined zones. Only one code is currently used by XBL:\n\n\n**127.0.0.4 – XBL**\n\n\n127.0.0.5 and 127.0.0.6 are **no longer in use** at this time. 127.0.0.5, 127.0.0.6 and 127.0.0.7 remain allocated to XBL for possible future 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questions",[688,691],[13243,13245,13247,13249],{"id":6153,"faqSubcategories_slug":13234,"item":13244,"collection":29,"sort":9},"what-is-hbl",{"id":6143,"faqSubcategories_slug":13234,"item":13246,"collection":29,"sort":24},"what-is-the-purpose-of-the-hash-blocklist-hbl",{"id":6159,"faqSubcategories_slug":13234,"item":13248,"collection":29,"sort":36},"hbl-why-listed",{"id":6231,"faqSubcategories_slug":13234,"item":13250,"collection":29,"sort":16},"hbl-how-to-remove",[13252,13257,13262,13267],{"slug":13250,"status":15,"title":13253,"content":13254,"website":13255,"category":2127,"subcategory":13234,"manualSort":13256,"date_created":47,"last_edited":718,"real_slug":13250},"How do I remove myself from the Hash Blocklist (HBL)?","Using the [IP and Domain Reputation Checker](https://check.spamhaus.org), search the email address or hash string, and follow the removal steps.",[45],68,{"slug":13248,"status":15,"title":13258,"content":13259,"website":13260,"category":2127,"subcategory":13234,"manualSort":13261,"date_created":47,"last_edited":64,"real_slug":13248},"Why am I listed on the Hash Blocklist (HBL)?","If you are listed on the [Hash Blocklist](https://www.spamhaus.org/faqs/hash-blocklist-hbl#what-is-hbl) (HBL), an email you have been trying to send has one of the following issues:\n\n\n* The email content includes a cryptowallet address, malware file, suspicious or malicious URL, or email address that is potentially malicious,\n* Your email account has been compromised and your email address is being used to send spam or other email-borne threats.\n\n\nIf you would like to request removal from this list please visit the [IP and Domain Checker.](https://check.spamhaus.org)",[45],67,{"slug":13244,"status":15,"title":13263,"content":13264,"website":13265,"category":2127,"subcategory":13234,"manualSort":13266,"date_created":47,"last_edited":64,"real_slug":13244},"What is the HBL?","What is the Spamhaus Hash Blocklist (HBL)?\n\n\nTo build the HBL, our software analyzes incoming messages, identifies and normalizes suspect content elements, and for each of them produces a cryptographic hash. That hash is then published as part of the HBL.\n\n\n* The HBL is a collection of hashes of malicious or suspicious message elements or “tokens.”\n* It stores and queries each token as a cryptographic hash, where each hash is unique to each token.\n* HBL elements include email addresses, cryptocurrency wallets, URLs, and both malicious and suspicious files (separate categories).\n* More in-depth technical information can be found in the [Spamhaus Technology Ltd](https://docs.spamhaus.com/datasets/docs/source/10-data-type-documentation/datasets/030-datasets.html#hbl) documentation of the HBL.",[45],65,{"slug":13246,"status":15,"title":13268,"content":13269,"website":13270,"category":2127,"subcategory":13234,"manualSort":13271,"date_created":47,"last_edited":64,"real_slug":13246},"What is the purpose of the Hash Blocklist (HBL)?","The blocklist contains the following content areas: cryptowallet (Bitcoin etc.), malware, email addresses and URLs (including shorteners, redirectors and online file storage providers). Identifying such elements in spam messages and then publishing them in the [Hash Blocklist (HBL)](https://www.spamhaus.org/faqs/hash-blocklist-hbl#what-is-hbl) provides another means for administrators to filter their inbound email.\n\n\n* Mail server software is expected to be able to identify and extract these message elements, compute their cryptographic hashes, and compare them to HBL data.\n* Hash functions are a widely used industry standard that serve two purposes in HBL:\n\t+ It reduces the size of the represented data to a unique, fixed-size string;\n\t+ The hashes cannot be reverted to the original content. That precludes the disclosure of the content in distributed data which may be disallowed by specific privacy laws.",[45],66,{"slug":13240,"status":15,"title":13240,"sort":694,"category":13273,"sortableFaqs":13276,"faqs":13283},{"id":2127,"slug":13228,"title":13229,"sort":2147,"meta_title":13230,"meta_description":13231,"subcategories":13274,"sortedSubcategories":13275},[13234,13240],[688,691],[13277,13279,13281],{"id":6210,"faqSubcategories_slug":13240,"item":13278,"collection":29,"sort":9},"how-do-i-use-the-spamhaus-hash-blocklist-hbl",{"id":6195,"faqSubcategories_slug":13240,"item":13280,"collection":29,"sort":24},"how-do-i-obtain-access-to-the-hash-blocklist-hbl",{"id":6249,"faqSubcategories_slug":13240,"item":13282,"collection":29,"sort":36},"using-spamassassin-and-rspamd-with-spamhaus-data-for-hbl",[13284,13290,13295],{"slug":13280,"status":15,"title":13285,"content":13286,"website":13287,"category":2127,"subcategory":13240,"manualSort":13288,"date_created":47,"last_edited":13289,"real_slug":13280},"How do I obtain access to the Hash Blocklist (HBL)?","The Spamhaus Hash Blocklist (HBL) is a commercial product available for use by authorised clients only. Access to it can be requested on the [Spamhaus Technology](https://www.spamhaus.com/dataset/content-blocklists/) website.",[45],186,"2024-08-08T15:29:35",{"slug":13278,"status":15,"title":13291,"content":13292,"website":13293,"category":2127,"subcategory":13240,"manualSort":13294,"date_created":47,"last_edited":64,"real_slug":13278},"How do I use the Spamhaus Hash Blocklist (HBL)?","The [Hash Blocklist](https://www.spamhaus.org/faqs/hash-blocklist-hbl#what-is-hbl) (HBL) contains cryptographic hashes associated with malicious content, as opposed to IP addresses or domains. Query a hash against the list to determine whether the content element has a bad reputation.\n\n\nDocumentation and more in-depth technical details can be found on the[Spamhaus Technology Ltd website.](https://docs.spamhaus.com/datasets/docs/source/10-data-type-documentation/datasets/030-datasets.html#hbl)",[45],185,{"slug":13282,"status":15,"title":13296,"content":659,"website":13297,"category":2127,"subcategory":13240,"manualSort":13298,"date_created":47,"last_edited":13289,"real_slug":13282},"Using SpamAssassin and Rspamd with Spamhaus data for 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General Questions","FAQ | ISP General Questions | Spamhaus"," ",[13992,14182],{"slug":13993,"status":15,"title":13993,"sort":632,"category":13994,"sortableFaqs":14102,"faqs":14142},"End user questions",{"id":2130,"slug":13987,"title":13988,"sort":67,"meta_title":13989,"meta_description":13990,"subcategories":13995,"sortedSubcategories":14087},[13996,14020],{"slug":13993,"status":15,"title":13993,"sort":632,"category":13997,"sortableFaqs":14001,"faqs":14008},{"id":2130,"slug":13987,"title":13988,"sort":67,"meta_title":13989,"meta_description":13990,"subcategories":13998,"sortedSubcategories":14000},[13993,13999],"ISP specific questions",[685,700],[14002,14005],{"id":14003,"faqSubcategories_slug":13993,"item":14004,"collection":29,"sort":9},119,"how-do-i-control-affiliate-spammers",{"id":14006,"faqSubcategories_slug":13993,"item":14007,"collection":29,"sort":24},120,"why-is-rdns-important",[14009,14014],{"slug":14004,"status":15,"title":14010,"content":14011,"website":14012,"category":47,"subcategory":13993,"manualSort":14013,"date_created":47,"last_edited":651,"real_slug":14004},"How do I control affiliate spammers?","Some Internet businesses use “affiliate” advertising: they pay a commission to partners who drive traffic to their website, for example. While such programs can be effective, they can also be attractive nuisances for spammers. If the spamming remains uncontrolled, such programs may have their IPs listed in SBL as spam support services (SMTP, HTTP, DNS). Here are some ideas for keeping spammers away from your affiliate program:\n\n\n– Verify each affiliate’s real identity and check that they don’t have a spammy history before they are allowed in the program.\n\n\n– Delay commission payments for 30 to 60 days and/or require paid-in-advance forfeitable damage deposit.\n\n\n– Have a strong Acceptable Use Policy which prohibits spam and terminate promptly for spam with no payment nor refund of deposit. (see [ISP General Questions](https://www.spamhaus.org/faqs/isp-general-questions/))\n\n\n– Maintain your role accounts and feedback loops and process them daily.\n\n\n– Register affiliate sending IPs, domains and the domains they will use for URLs, and update [www.abuse.net](https://www.abuse.net/) to report those domains to you (and the domain’s ISP).\n\n\n– Monitor webserver logs for unusual traffic bursts from particular affiliates.\n\n\n– Monitor “referer” headers in webserver logs for unusual traffic bursts from unexpected sources.\n\n\n– Don’t accept HTTP referals from domains in domain blocklists, nor from IPs in SBL or XBL.\n\n\n– Be suspicious of freshly registered domains and don’t allow anonymized whois or bogus registration info among your affiliates’ domains.\n\n\n– Point URLs for terminated affiliates’ accounts to a “404” or similar non-promotional page which shows that you do terminate them and that you aren’t trying to drum up traffic via disposable spam accounts.",[45],78,{"slug":14007,"status":15,"title":14015,"content":14016,"website":14017,"category":2130,"subcategory":13993,"manualSort":14018,"date_created":47,"last_edited":14019,"real_slug":14007},"Why is rDNS important?","[Reverse DNS (rDNS)](https://en.wikipedia.org/wiki/Reverse_DNS_lookup) consists of mapping IP addresses into hostnames. While most Internet applications do not require rDNS to work, there are several reasons why defining rDNS in your network is highly desirable:\n\n* RFCs require certain standards for mail servers and rDNS using a fully qualified domain name (FQDN) is one of them.\n* Publishing rDNS allows people to quickly and easily associate your IP address with your domain name, and therefore it makes easier to report abuse from your IP address space to your abuse desk (abuse@domain - all domains that send email must have a functional abuse@ address, per RFC)\n* Publishing information about dynamically assigned IPs greatly helps other networks to distinguish the nature of different mail sources in your network (mail servers vs infected end user machines), and to block SMTP connections from dynamic addresses (if they wish to do so) without guessing and risking inadvertently blocking mail servers\n* Publishing proper rDNS for statically assigned IPs – and in particular for those corresponding to proper mail servers – greatly reduces the likelihood that other networks will block those servers by mistake, thinking that the IP belongs to residential dynamic space\n* Some networks are just refusing mail from IP addresses without defined rDNS \n* On the client side, there are security benefits in running applications such as ssh from an IP with rDNS assigned",[45],192,"2024-08-08T15:30:00",{"slug":13999,"status":15,"title":13999,"sort":638,"category":14021,"sortableFaqs":14024,"faqs":14046},{"id":2130,"slug":13987,"title":13988,"sort":67,"meta_title":13989,"meta_description":13990,"subcategories":14022,"sortedSubcategories":14023},[13993,13999],[685,700],[14025,14028,14030,14033,14036,14039,14041,14043],{"id":14026,"faqSubcategories_slug":13999,"item":14027,"collection":29,"sort":9},117,"identify-your-ips",{"id":6243,"faqSubcategories_slug":13999,"item":14029,"collection":29,"sort":24},"we-get-a-lot-of-abuse-mail-how-can-we-handle-it",{"id":14031,"faqSubcategories_slug":13999,"item":14032,"collection":29,"sort":36},109,"we-are-not-seeing-any-spam-reports-why",{"id":14034,"faqSubcategories_slug":13999,"item":14035,"collection":29,"sort":16},110,"what-can-we-do-about-accounts-that-are-not-breaking-the-law-aup",{"id":14037,"faqSubcategories_slug":13999,"item":14038,"collection":29,"sort":679},113,"dynamic-ip-lists-port-25-blocking-strongly-suggested",{"id":2290,"faqSubcategories_slug":13999,"item":14040,"collection":29,"sort":617},"how-do-users-send-mail-if-port-25-is-blocked-smtp-auth",{"id":2307,"faqSubcategories_slug":13999,"item":14042,"collection":29,"sort":2106},"what-do-i-need-to-know-about-proxies",{"id":14044,"faqSubcategories_slug":13999,"item":14045,"collection":29,"sort":2147},116,"my-mail-server-is-listed-on-the-sbl-as-a-phish-spam-source-what-should-i-do",[14047,14052,14057,14061,14066,14071,14076,14081],{"slug":14038,"status":15,"title":14048,"content":14049,"website":14050,"category":2130,"subcategory":13999,"manualSort":14051,"date_created":47,"last_edited":2318,"real_slug":14038},"Dynamic IP lists & port 25 blocking - strongly suggested!","Dynamic IP ranges – dialup, DSL, cable, and fiber – are a huge source of spam. The users of those ranges are most vulnerable to attacks by viruses and proxy software which turn their computers into spam cannons.\n\nDynamic IP users on your network should send their mail out through your network’s outbound customer servers, or through other dedicated outbound “smarthosts” accessible via [SMTP AUTH](https://www.spamhaus.org/faqs/isp-general-questions/#how-do-users-send-mail-if-port-25-is-blocked-smtp-auth) (authenticated) on port 587 as outlined in the RFCs: [RFC4954](https://www.rfc-editor.org/info/rfc4954) and [RFC4409](https://www.rfc-editor.org/info/rfc4409).\n\n\nThe best way to stop the massive amounts of dynamic IP spam is for your network to disallow access to port 25 on dynamic ranges, enabling SMTP AUTH on the smarthosts. The Messaging Malware Mobile Anti-Abuse Working Group, [M3AAWG](https://www.m3aawg.org/), has recommendations on port 25 blocking, available in various languages:\n\n* [Managing Port 25 for Residential or Dynamic IP Space](https://www.m3aawg.org/sites/default/files/document/MAAWG_Port25rec0511.pdf)\n* [Port 25-Management im dynamischen IP-Netzbereich](https://www.m3aawg.org/sites/default/files/document/MAAWGPort25Deutsch.pdf)\n* [Gestion du port 25 appliquée à l’espace IP dynamique ou résidentiel](https://www.m3aawg.org/sites/default/files/french_port_25_of_dynamic_ip.pdf)\n* [Gestión del puerto 25 en el espacio de direcciones IP fijas o dinámicas](https://www.m3aawg.org/sites/default/files/maawg_port25_best_practices_2007-08-03-spanish.pdf)\n* [Управление портом 25 для стационарного или динамического IP](https://www.m3aawg.org/sites/default/files/russia_port_25_of_dynamic_ip-tl_cryllic.pdf)\n* [为住宅或动态IP空间管理端口25](https://www.m3aawg.org/sites/default/files/maawg_port25_best_practices_2007-08-03-chinese.pdf)\n* [إدارة ميناء 25 للمساحة IP السكنية أو الديناميكي](https://www.m3aawg.org/sites/default/files/arabic_port_25_of_dynamic_ip.pdf)\n\n\nBut even if you cannot block port 25, most other networks would rather not accept any mail from dynamic ranges. To assist them with that, it is polite for your network to list your dynamic, end-user IP ranges in the [Spamhaus PBL](https://www.spamhaus.org/blocklists/policy-blocklist/).\n\nIn addition to being a good Internet neighbor and helping other networks avoid spam from your users, listing your dynamic addresses in the Spamhaus PBL makes those ranges less attractive to spammers because they know they can’t deliver to networks that use the PBL.\n\n\nPlease add your dynamic IP ranges to those lists!",[45],74,{"slug":14040,"status":15,"title":14053,"content":14054,"website":14055,"category":2130,"subcategory":13999,"manualSort":14056,"date_created":47,"last_edited":651,"real_slug":14040},"How do users send mail if Port 25 is blocked? (SMTP AUTH)","Users of dynamic ranges with blocked port 25 can connect with SMTP AUTH “SUBMISSION” protocol as outlined in [RFC 2554](https://www.rfc-editor.org/rfc/rfc2554).\n\n\nWhat is needed:\n\n* The ISP must configure its server(s) to accept SMTP AUTH connections on port 587; all modern mail servers support it. Don’t block dynamic users from port 587, and don’t use PBL or Zen on 587 connections! Don’t block your own users!\n* Each end user must configure their mail client (MUA) to connect via SMTP AUTH on port 587 with username/password. All current MUAs have this function as an option; use the mail client’s “help” menu. \n\nThe advantages:\n1. only authorized users can connect to your mail server\n2. you know exactly what account is connecting\n3. port 25 being closed is transparent to your end users, resulting in a seamless experience\n4. infected devices and spammers can no longer anonymously abuse your network\n\n\n\nUsers with “SMTP AUTH” can then send mail from their computer via your server from anywhere they can connect. This is very good for travelers, like business people and students.\n\nYou should also consider filtering *outbound* spam on your mail server, possibly with something like \u003Chttp://spamassassin.apache.org/>.",[45],75,{"slug":14027,"status":15,"title":14058,"content":14059,"website":14060,"category":2130,"subcategory":13999,"manualSort":10105,"date_created":47,"last_edited":14019,"real_slug":14027},"Identify your IPs ","Problems which cannot identified don’t get fixed. Here are some suggestions to make it easier:\n\n* Provide proper role accounts in RIR whois records, including abuse role accounts.\n* Be sure such account inboxes are read frequently by admins with the authority to fix the problems identified by reports to that address.\n* Properly identify subnet clients and [SWIP](https://www.arin.net/vault/blog/2018/05/03/which-swip-type-is-right-for-you/) them when possible. For example, ARIN requires public identification records for /29 (8 IPs) and larger ranges ([section 4.2.3.7.2.](https://www.arin.net/policy/nrpm.html#four23)).\n* Be thoughtful about what is used as the rDNS of a range. If it is possible for the rDNS to reflect the intended purpose of the IPs, it should: dynamic, static, commercial, shared, CGNAT, etc.",[45],{"slug":14045,"status":15,"title":14062,"content":14063,"website":14064,"category":2130,"subcategory":13999,"manualSort":14065,"date_created":47,"last_edited":2116,"real_slug":14045},"My mail server is listed on the SBL as a spam source, what should I do?","Phishing and malware spam is sent by criminals. They hijack mail servers to get good delivery rates, usually forging the sender address and constantly changing the IP of origin to avoid detection. \n\nTo solve the problem you have to identify and fix the security hole. **You have to analyze the logs** to figure out what the spammers did: **In many cases malware or viruses may be involved, but not always. Simply checking your server and software clients for malware is generally insufficient.** Understanding what is actually happening is the first critical step to understand (and fix) how it's happening. Just blocking the IP currently used to inject the malicious messages, or filtering the (forged) sender is not going to fix anything, and can at best only provide a short-term relief while you investigate.\n\n***By far the most common scenario:***\n\n- The spam has been injected into your mailserver from an external IP, using a valid username and password. Find the involved account from the mail logs and contact its owner to arrange mitigation.\n\n**How** those credentials got into the hands of the bad guys is the fundamental question that needs to be answered, as that will dictate what needs to be fixed, and in what way.\n\nHere are some possibilites to consider:\n\n- The password could have been easy to guess. In such a case, the credentials would need to be changed, and the legitimate user needs to be informed of the new ones. This would be a good time to implement solutions to enforce minimum password complexity requirements.\n- The legitimate user of the mailbox may have been compromised by malware of some sort: stealing credentials and providing them to the bad guys is one of the first things most malware does; these credentials can then be used for other purposes (spreading malware, operating financial frauds of various sorts, \"simple\" spamming, etc.). \n - In this case, simply changing the password will work only for a short time, as the new credentials will soon be exfiltrated to the bad guys again. Identifying and fixing the compromised system(s) and THEN changing the credentials once again is paramount to solving this situation.\n- Depending on the affected setup, there may not be a \"legitimate user\" involved at all: the account might have been created by the bad guys directly, for example taking advantage of a \"free account\" policy, a misconfiguration, a 3rd party proxy installed on a device inside your firewall, etc.\n- If for any reason you are unsure about which account account involved, then change *all* passwords, including those of much-abused role accounts such as *admin* or *info* or *test.*\n\nIt should be impossible for anyone external to your organization to use your server to send mail without permission. Your server should by default reject all mail attempting to “pass through” at the SMTP level without using SMTP authentication.\n\nSometimes no credentials have been compromised and the problem lies elsewhere:\n\n**The logs should always be checked to verify, before the following possibilities are even considered**\n\n- A (web?) application of some sort, or an entire server has either been abused or compromised, and the malicious mails are being generated directly from there; since the system originating such messages is considered \"trusted\", the malicious mails can just go through without any authentication involved. In this case, the only solution is identifying and fixing (or disabling) the application/system itself.\n- The mailserver itself may be misconfigured to consider some systems as \"trusted\" where that shouldn't be the case, thus allowing bad actors to bypass security requirements such as SMTP authentication and simply inject malicious messages in the mailserver. This is (with several variations possible) a so-called \"open relay\". In this case the configuration error needs to be identified and corrected.\n\n**Do not forget to check the mail queues**, and delete all the spam samples that may still be there waiting to be delivered. The SBL team can process a removal request for a listed phish source only after all of this has been done.\n\nFor a general perspective about this problem, you can also read [this article](https://www.spamhaus.org/resource-hub/email-security/spam-through-compromised-passwords-can-it-be-stopped/).",[45],77,{"slug":14032,"status":15,"title":14067,"content":14068,"website":14069,"category":2130,"subcategory":13999,"manualSort":14070,"date_created":47,"last_edited":14019,"real_slug":14032},"We are not seeing any spam reports, why?","There are any number of reasons why you may not be getting spam reports or Feedback Loop emails. Among them:\n\n* Your abuse@ account is filtered so spam reports don’t get through. Or..it goes over quota, has insufficient retention capacity, inadequate search tools, isn’t read frequently or completely, or is otherwise dysfunctional.\n* You use a free email account or host your abuse@ account on a service such as Gmail who filter spam reports into the spam folder.\n* Filters are catching spam from your IP addresses before it hits reporting addresses.\n* Users and ISP admins get tired of reporting spam and simply block it as soon as it’s detected, with no questions, comments or reports.\n* The use of “disposable e-mail addresses” means those who use them aren’t seeing spam in their primary accounts, so it doesn’t get reported.\n* Spammers have improved their listwashing methods to eliminate spam reporting addresses. Some ISPs aid that process by passing reports along to spammers without verifying that the root problem is fixed. \n\nSpammers have many other means to wash away the symptoms of their polluted lists, while not fixing the basic problem (i.e., no confirmed opt in, no sunset policy, etc).",[45],70,{"slug":14029,"status":15,"title":14072,"content":14073,"website":14074,"category":2130,"subcategory":13999,"manualSort":14075,"date_created":47,"last_edited":2116,"real_slug":14029},"We get a lot of abuse@ mail, how can we handle it?","There are tools and services designed specifically with the needs of an abuse desk in mind. These two come highly recommended, and are used in production environments at large ISP/ESP abuse departments:\n\n* [Abacus](https://wordtothewise.com/tools/abacus/) (Commercial)\n* [RT Incident Response](http://www.bestpractical.com/rtir/) (Open-source) \n\n[Procmail](http://www.procmail.org/) can be extremely useful for sorting an inbound mail stream. \nFor example, you could flag and sort any mail which had any of your IPs in it. You could bundle it into /24 chunks (or whatever works for you) and triage based on relative volumes. Spammers can even turn themselves in, that way.[Grepcidr](https://www.spamhaus.org/resource-hub/ip-reputation/new-ipv6-cidr-searching-tools-released-grepcidrs/) is another handy tool for finding IPs or IP ranges from within a file. You could “$ grepcidr IP.Range spam.file” to pull out all the IPs in that range from your file of spam and abuse reports, for example.\n\nFiltering an abuse@ mailbox can be tricky because much of the mail which it should receive looks like spam. Content filters will hit on most spam reports. By filtering out spam reports, you risk not identifying a problem on your network. [Spamresource.com](http://www.spamresource.com/2007/02/filtering-mail-to-your-abuse-desk.html) offers some thoughts on how to deal with all the spam aimed at the abuse box.",[45],69,{"slug":14035,"status":15,"title":14077,"content":14078,"website":14079,"category":2130,"subcategory":13999,"manualSort":14080,"date_created":47,"last_edited":6196,"real_slug":14035},"What can we do about accounts that are not breaking the law? (AUP)","Laws regarding the Internet vary by jurisdiction; different countries each have their own laws which cover some abuses, but possibly not all. Police or court intervention is often far too slow to be effective at stopping Internet abuse. To effectively stop all abuse in a timely manner, each ISP must create and enforce a set of rules on all of their customers and users, often called an Acceptable Use Policy.\n\nThose policies should be written into contracts with every customer of the ISP, and applied to the customers-of-customers and all other users of the ISP’s network, too. ISPs which want to maintain good relationships with other networks MUST enforce AUPs which prohibit abuse.\n\nSpamhaus is **not** a law enforcement agency, nor does it claim to know all the laws in every country. Instead, we build our anti-spam lists based on our own published policies, which all of our users – including very large networks – agree with. Any network that wants to exchange e-mail (or other traffic) with Spamhaus users MUST enforce policies prohibiting abuse by all users of their network.",[45],71,{"slug":14042,"status":15,"title":14082,"content":14083,"website":14084,"category":2130,"subcategory":13999,"manualSort":14085,"date_created":47,"last_edited":14086,"real_slug":14042},"What do I need to know about proxies?","\"Proxy\" - any computer that can perform a function as a surrogate for another computer, under the control of a remote operator. They can be used to do many things, from email verification, to sending spam, to exfiltrating data or spreading malware.\n\nThe most common proxies seen in spam today are the millions of infected personal devices that make up the networks of abused “[residential proxies](https://www.spamhaus.com/resource-center/lets-talk-about-the-danger-of-residential-proxy-networks/)” which transmit the spam via port 25 (they usually receive their commands on other ports).\n\n[This](https://www.spamhaus.com/resource-center/when-doorbells-go-rogue/) is an example of how one end user discovered that his doorbell was sending spam.\n\nISP admins need to be able to identify proxies, secure them, and block unauthorized access to them, and remove the software if necessary. Many trojan proxies do not show up with routine port scans, either operating on obscure high-number ports or using evasive mechanisms to avoid detection. Their filenames are not consistent. It may be necessary to do complete forensics, including packet sniffing and system monitoring, to identify the proxyware.\n\nFor many end-user systems, it is simply more effective to wipe the hard disk and reinstall a fresh system, or to pay a professional to clean the system.\n\nLimiting outbound port 25 access to mail servers and disallowing access to all other devices is a good way to limit the damage to your own network and avoid a Spamhaus listing, but it **does not protect your network against the remote operator of that 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Email","FAQs | Sending marketing emails - advice for marketers","Find a definition and frequently asked questions relating to successful email marketing tips.",[15192,15422,15589,16028],{"slug":15193,"status":15,"title":15193,"sort":700,"category":15194,"sortableFaqs":15372,"faqs":15391},"Definition: Marketing email",{"id":2149,"slug":15187,"title":15188,"sort":2158,"meta_title":15189,"meta_description":15190,"subcategories":15195,"sortedSubcategories":15343},[15196,15213,15234,15288],{"slug":15193,"status":15,"title":15193,"sort":700,"category":15197,"sortableFaqs":15203,"faqs":15207},{"id":2149,"slug":15187,"title":15188,"sort":2158,"meta_title":15189,"meta_description":15190,"subcategories":15198,"sortedSubcategories":15202},[15193,15199,15200,15201],"General help","Is consent transferable?","Successful marketing email tips",[6,668,2130,2127],[15204],{"id":15205,"faqSubcategories_slug":15193,"item":15206,"collection":29,"sort":9},93,"mktg-email-what-considered-bulk-email",[15208],{"slug":15206,"status":15,"title":15209,"content":15210,"website":15211,"category":2149,"subcategory":15193,"manualSort":15212,"date_created":47,"last_edited":13289,"real_slug":15206},"What is considered marketing or bulk email?","\n\n| |\n| --- |\n| Sending bulk marketing email is the act of sending an email campaign to a large group at once.\n* This method of email can be employed to send marketing messages, newsletters, updates, coupons, invitations, product updates, etc.\n* Bulk email can also be called mass email or email blasts.\n* The majority of companies hire an Email Service Provider (ESP) to handle the creation, scheduling, and sending of marketing email. These same systems are often used for transactional emails as well – password resets, airline ticket confirmations, bank statements, etc.\n\n\nThe key to successful marketing email deliverability is to consistently send correctly authenticated, carefully targeted email to an engaged audience. A meticulous maintenance of email best practices leads to the establishment of an excellent IP and domain reputation. |",[45],196,{"slug":15199,"status":15,"title":15199,"sort":688,"category":15214,"sortableFaqs":15217,"faqs":15223},{"id":2149,"slug":15187,"title":15188,"sort":2158,"meta_title":15189,"meta_description":15190,"subcategories":15215,"sortedSubcategories":15216},[15193,15199,15200,15201],[6,668,2130,2127],[15218,15220],{"id":2228,"faqSubcategories_slug":15199,"item":15219,"collection":29,"sort":9},"mktg-con-rec-reading",{"id":15221,"faqSubcategories_slug":15199,"item":15222,"collection":29,"sort":24},106,"mktg-con-misconf-smtp-server",[15224,15229],{"slug":15222,"status":15,"title":15225,"content":15226,"website":15227,"category":47,"subcategory":15199,"manualSort":15228,"date_created":47,"last_edited":6205,"real_slug":15222}," Misconfigured SMTP servers","To ensure uninterrupted email delivery, it is critical that all technical settings be correct. In case of difficulty, they should be double checked.\n\n\n* Misconfigured SMTP servers may have problems delivering email to many networks, including ones that do not use Spamhaus data.\n\n\nSMTP servers should be configured with correct forward \n\nand reverse DNS and HELO/EHLO values.\n\n\n* **DNS** is used to resolve a domain name to an IP address. This act is known as a forward DNS and is performed every time you visit a site on the internet. [Reverse DNS](https://en.wikipedia.org/wiki/Reverse_DNS_lookup) (**rDNS**) is a method of resolving an IP address back to a hostname. Your hosting company or email service provider can help set this up or correct it.\n\t+ If you need to correct your rDNS and are using [OVH cloud](https://support.us.ovhcloud.com/hc/en-us/articles/360002181530-How-to-Configure-Reverse-DNS), or [Amazon Lightsail](https://lightsail.aws.amazon.com/ls/docs/en_us/articles/amazon-lightsail-configuring-reverse-dns), [Amazon Port 53](https://aws.amazon.com/premiumsupport/knowledge-center/route-53-reverse-dns/), or [Amazon EC2](https://aws.amazon.com/premiumsupport/knowledge-center/ec2-port-25-throttle/), they have information on their websites that can help.\n\t+ The forward DNS lookup (domain name to IP address) of your IP should match the HELO value set in your server.\n* **HELO** is an SMTP command sent by an email server to identify itself when connecting to another email server, to start the process of sending an email. It is followed with the sending email server’s hostname.\n + One way to test whether an SMTP server is misconfigured is to send an email from it to helocheck@abuseat.org. A bounce will immediately be returned that contains the required information.\n\t+ Common misconfigurations of HELO are: “localhost.localdomain”, “WIN-XYZPDQ01” or “mail”.\n\t+ A HELO/EHLO value should be a [fully qualified domain name](https://en.wikipedia.org/wiki/Fully_qualified_domain_name) (FQDN)\n* Correct **HELO/DNS/rDNS** alignment for domain example.com:\n\t+ Mail server on 192.0.2.12: HELO mail.example.com\n\t+ Forward DNS: mail.example.com -> 192.0.2.12\n\t+ Reverse DNS: 192.0.2.12 -> mail.example.com\n* About **loadbalancers**:\n\t+ Some sites place their mail servers behind load balancers. While this may have some advantages, this practice has the side-effect of giving the public-facing IP the appearance of being infected by malware. If this is the issue, then the solution may require an engineering design change.\n\n\n**NOTE**: If the IP is not a mail server, or the HELO settings *are in fact correct*, check for malware or a misconfigured process. You may need to contact your IT department, network engineer, MTA vendor or hosting company for help.",[45],79,{"slug":15219,"status":15,"title":15230,"content":15231,"website":15232,"category":47,"subcategory":15199,"manualSort":15233,"date_created":47,"last_edited":2116,"real_slug":15219}," Recommended reading for any email marketing company","All firms engaged in marketing via email should read the following documents:\n\n\n* **Spamhaus News Blog**: \n\n[Subscription Bombing: COI, CAPTCHA, and the Next Generation of Mail Bombs](https://www.spamhaus.org/resource-hub/threat-intelligence/subscription-bombing-coi-captcha-and-the-next-generation-of-mail-bombs/), 2016-09-16 \n\n[A Snowshoe Winter: Our Discontent with CAN-SPAM](https://www.spamhaus.org/resource-hub/spam/a-snowshoe-winter-our-discontent-with-can-spam/), 2009-02-25 \n\n[Confirmed Opt In – A Rose by Any Name](https://www.spamhaus.org/resource-hub/deliverability/confirmed-opt-in-a-rose-by-any-name/), 2008-08-11\n* [Spamhaus: The Definition of Spam](https://www.spamhaus.org/faqs/general-definitions/#what-is-the-definition-of-spam)\n* [Spamhaus: Responsible Mailing Lists -vs- Spam Lists](https://www.spamhaus.org/resource-hub/spam/mailing-lists-vs-spam-lists/)\n* [Spamhaus: Permission Pass – How to rescue your mailing list](https://www.spamhaus.org/resource-hub/deliverability/permission-pass-what-how-and-when-to-use/)\n* [Spamhaus: What is the right way to send marketing e-mail?](https://www.spamhaus.org/faqs/marketing-email/#mktg-email-how-to-send)\n* [Spamhaus: Feedback Loops and Role Accounts](https://www.spamhaus.org/faqs/isp-general-questions/#119)\n* [M3AAWG: M3 Email Marketing Best Practice Document:](https://www.m3aawg.org/sites/maawg/files/news/M3AAWG_Senders_BCP_Ver3-2015-02.pdf)\n* [M3AAWG: M3’s Position on Selling or Purchasing Email Address Lists](http://www.m3aawg.org/SellingEmailLists)\n* [Marketo Blog: Email Filters appear to be Clicking Links by Kiersti Esparza, Jun 25, 2018](https://nation.marketo.com/community/support_solutions/blog/2018/06/25/email-filters-appear-to-be-clicking-links)\n* [Certified Senders Alliance: Help! I hit a spamtrap! and how to avoid spamtraps in the first place](https://certified-senders.org/.../2017/07/CSA_spamtrap.pdf)",[45],193,{"slug":15200,"status":15,"title":15200,"sort":691,"category":15235,"sortableFaqs":15238,"faqs":15257},{"id":2149,"slug":15187,"title":15188,"sort":2158,"meta_title":15189,"meta_description":15190,"subcategories":15236,"sortedSubcategories":15237},[15193,15199,15200,15201],[6,668,2130,2127],[15239,15242,15245,15248,15251,15254],{"id":15240,"faqSubcategories_slug":15200,"item":15241,"collection":29,"sort":9},105,"mktg-con-coi-what-is-it",{"id":15243,"faqSubcategories_slug":15200,"item":15244,"collection":29,"sort":24},102,"mktg-con-purchased-lists",{"id":15246,"faqSubcategories_slug":15200,"item":15247,"collection":29,"sort":36},104,"mktg-con-old-email-lists",{"id":15249,"faqSubcategories_slug":15200,"item":15250,"collection":29,"sort":16},103,"mktg-con-policy-e-pending",{"id":15252,"faqSubcategories_slug":15200,"item":15253,"collection":29,"sort":626},100,"mktg-con-lists-companies-merge",{"id":15255,"faqSubcategories_slug":15200,"item":15256,"collection":29,"sort":679},101,"mktg-con-list-washing",[15258,15263,15268,15273,15278,15283],{"slug":15241,"status":15,"title":15259,"content":15260,"website":15261,"category":47,"subcategory":15200,"manualSort":15262,"date_created":47,"last_edited":6217,"real_slug":15241}," What is \"confirmed opt-in\" (COI)?","Confirmed Opt-In (COI) is considered to be the industry gold standard. It is a simple and powerful method of building and maintaining a clean, high-quality contacts database. \n\n\n\n\n* A potential customer submits their email address via a website, form, or at point-of-sale\n* The marketer then sends a confirmation email to the provided address, which contains a link that must be clicked to confirm consent and contains information that sets the recipient expectations.\n* If the recipient does not click to opt-in, **he will receive no further email of any kind from that marketer**.\n\n\nWhile this method requires more work and investment than others, the payoff in list quality more than offsets it.\n\n\n* It increases the integrity and reputation of the sender in the eyes of the recipient.\n* If a recipient’s inbox and time are treated with respect, recipients are less likely to report that email as spam, less likely to unsubscribe, and happy customers tend to make more purchases.\n* Spam traps do not interact with email, so the likelihood of a contact list being poisoned by traps is greatly reduced.\n\n\nISPs often block email that generates a lot of spam complaints, or that hit their traps, resulting in a loss of inbox delivery, reputation and revenue. Confirmed opt-in provides a low risk, high ROI method of reaching clients.\n\n\nWhen an ISP, filter vendor, or reputation provider refuses a sender’s email, as part of the investigation they often require proof of consent. This cannot be provided if consent has not been sought and granted via COI. They also can require a ‘re-permissioning’ pass, which demands that all subscribers be offered the chance to opt out, or to remain subscribed, and that those choices must be honored.\n\n\n**Note**: while this is Spamhaus’ recommendation for confirming permission, it is not the only method. Any process that confirms that the email address belongs to the person giving permission, and confirms that permission, will meet this standard.\n\n\nA corollary question: “If the recipient is given the choice to opt-out or remove, is it still spam?” \n\nYes, it is. If clear, informed consent to send marketing mail to an individual is not gained at the point of collection, **prior** to any email being sent, it is not COI and therefore considered spam.",[45],194,{"slug":15256,"status":15,"title":15264,"content":15265,"website":15266,"category":47,"subcategory":15200,"manualSort":15267,"date_created":47,"last_edited":6217,"real_slug":15256},"Regarding listwashing, waterfalling, and verification services","“Listwashing” is defined as the removal of spamtraps and the email addresses of “complainers” or “litigators” from a list that is not confirmed-opt-in, while retaining the other email addresses. This is often used as an attempt to clean up a rented, purchased, or very old mailing list.\n\n\n“Waterfalling” is a technique wherein a list owner “waterfalls” the same illicitly obtained address list through a series of usually unknowing, innocent ESPs, each time cleaning bounces, complainants and maybe non-respondents, with the end goal being to send the final result through a good ESP with solid deliverability. The result of this process is damage to the reputation of each ESP involved, as well as being a violation of ethics, counter to best practices and against Spamhaus policy.\n\n\nSome verification/validation companies offer a service that promises to remove “spamtraps, complainers, litigators and all other perceivable threats” from email marketing lists. However, the presence of traps highlights a data collection problem. Going trap hunting is merely treating the symptom.\n\n\nThe focus should be on fixing the collection issues, and segmentation of the existing list with exacting care, with close attention paid to recipients that do not engage. These services go against the best practices of building a legitimate and successful email marketing list. Also, these services simply do not work as claimed: Spamhaus frequently sees mail in its spamtraps from “cleaned” lists!",[45],81,{"slug":15253,"status":15,"title":15269,"content":15270,"website":15271,"category":47,"subcategory":15200,"manualSort":15272,"date_created":47,"last_edited":6217,"real_slug":15253}," What happens to contact lists when two companies merge, or a company is acquired?","This is a complicated question and the answer will vary for every situation. With that in mind, we would advise that appropriate legal counsel be consulted to ensure that the actions taken are in compliance with whatever laws are applicable in your part of the world, and to your business model.\n\n\nOnce that has been done, we would then suggest that a qualified Deliverability Consultant be engaged to help with the intricacies of the email related aspects of this merger or acquisition.",[45],80,{"slug":15247,"status":15,"title":15274,"content":15275,"website":15276,"category":47,"subcategory":15200,"manualSort":15277,"date_created":47,"last_edited":6217,"real_slug":15247}," What to do about older, stale email lists (which are not purchased) but that have not been well maintained? ","This can be a tricky process to navigate, and the solution will vary with every specific situation. We suggest that the company engage a good ESP or Deliverability consultant to assist, and that legal counsel also be consulted if appropriate. Data protection laws exist in one form or another in more than 70 countries, and they are very often applicable to email marketing. There are many avenues that can be taken to address this situation, once of which is a “re-permissioning” pass. A Permission Pass involves sending out a new bulk email to the problematic list, asking the recipients to confirm that they wish to remain subscribed to it. **Only those who confirm are then kept on the list.**Those who do not answer affirmatively (or whose addresses bounce) should be flagged as “do not mail”, or whatever makes sense for the platform in use. The resulting list will be a clean, 100% Confirmed Opt-In list that provides a low risk, high ROI method of reaching clients.",[45],189,{"slug":15250,"status":15,"title":15279,"content":15280,"website":15281,"category":47,"subcategory":15200,"manualSort":15282,"date_created":47,"last_edited":6217,"real_slug":15250}," What is the Spamhaus policy regarding E-pending (Email-appending)?","Email appending, e-pending, or “enriching” is the supplementation of existing email databases by cross-referencing them with information from other databases. The presumed goal is to add email addresses for customers or prospects for whom the sender has other information.\n\n\n[M3AAWG](http://www.m3aawg.org/) has published a very clear [statement about e-pending](https://www.m3aawg.org/sites/default/files/m3aawg_apending_position_update-2019-01.pdf): *The practice of email appending is in direct violation of core M3AAWG values.*\n\n\nThe Spamhaus Project is **fully aligned** with M3AAWG’s position; we never have and never will support e-pending. Both e-pending services and marketers using e-pending to enlarge their audience risk being listed by Spamhaus.",[45],84,{"slug":15244,"status":15,"title":15284,"content":15285,"website":15286,"category":47,"subcategory":15200,"manualSort":15287,"date_created":47,"last_edited":2254,"real_slug":15244}," What about purchased or rented lists?","**Never buy or rent email addresses from anyone.**\n\n\nNo legitimate company will ever sell or rent a list of “confirmed-opt-in” email addresses. Selling third-party e-mail addresses is inherently contradictory to the concept of “confirmed-opt-in”, because:\n\n\n* Permission is not transferable!\n* This practice is illegal or very restricted by law in many countries, including the EU and Canada.\n\n\n**European Union GDPR:**\n\n\nThe General Data Protection Regulation 2016/679 is a regulation in EU law regarding data protection and privacy for all individual citizens of the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas. It is a very complex regulation that was enacted on May 25, 2018; violations of this regulation can carry some severe fines and should be taken into account when building an email marketing campaign that involves anyone residing in the EU. For more information please consult qualified legal counsel. \n\n\nAfter 25th May 2018, a person must actively consent for their data to be processed and used **by the actual company using it.** This means that mailing list companies can no longer sell data that is “fully opted-in”. To opt in, people must opt in directly with the company using the data. Unless your company name was mentioned when the person’s email address was collected, you can no longer rely on consent as a reason to process personal data.\n\n\n**Canada CASL**\n\n\nSee the [CASL Guide](https://crtc.gc.ca/eng/com500/guide.htm) for more information or read the text of the law. Senders MUST comply with CASL if email is sent to:\n\n\n* a Canadian domain\n* a Canadian user\n* or is transmitted through Canada\n\n\n**United States Federal CAN-SPAM law:**\n\n\nThis law states that an opt-out must be provided, that no part of the email can be forged, and that a postal address must be included. Marketers MUST comply with this federal regulation to legally send marketing email: violators can and have been successfully sued by the FTC. For more information about CAN-SPAM, see this link: US Federal Law [CAN-SPAM information](http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business). \n\n\n**CCPA**\n\n\nCalifornia passed its California Consumer Privacy Act (CCPA) on Jan 1, 2020. It’s a law that protects the privacy rights of consumers within the state. Like to Europe’s General Data Protection Regulation (GDPR), the CCPA will affect many businesses who collect personal information from those in California.\n\n\nFor questions about any of these regulations, please seek appropriate legal counsel.\n\n\nInevitably, purchased lists contain [spamtraps](https://www.spamhaus.org/glossary/#spamtrap) or generate abuse complaints and bounces, and then the buyers find themselves blocklisted for spamming, causing extensive and expensive reputational damage to the company that sent the purchased list.\n\n\n**All advertisements for lists of “opt-in email addresses” are fraudulent.**\n\n\nThe exception that proves the rule is when a legitimate [confirmed opt-in](https://www.spamhaus.org/faqs/marketing-email/#15) (COI) list is transferred from one owner to another owner, exclusively, such as in a company buyout, with all the subscription agreements retained including the topic of the list. COI records should be transferred as part of the agreement.\n\n\nSee also the [M3AAWG Position on Selling Email Address Lists](https://www.m3aawg.org/sites/default/files/m3aawg-selling-email-lists-2019-06.pdf) from the [Messaging, Malware and Mobile Anti-Abuse Working Group](https://www.m3aawg.org/).",[45],83,{"slug":15201,"status":15,"title":15201,"sort":685,"category":15289,"sortableFaqs":15292,"faqs":15311},{"id":2149,"slug":15187,"title":15188,"sort":2158,"meta_title":15189,"meta_description":15190,"subcategories":15290,"sortedSubcategories":15291},[15193,15199,15200,15201],[6,668,2130,2127],[15293,15296,15299,15302,15305,15308],{"id":15294,"faqSubcategories_slug":15201,"item":15295,"collection":29,"sort":9},97,"mktg-email-how-to-send",{"id":15297,"faqSubcategories_slug":15201,"item":15298,"collection":29,"sort":24},94,"mktg-email-not-like-spammers",{"id":15300,"faqSubcategories_slug":15201,"item":15301,"collection":29,"sort":36},98,"mktg-email-authentication",{"id":15303,"faqSubcategories_slug":15201,"item":15304,"collection":29,"sort":16},99,"mktg-email-deliverability",{"id":15306,"faqSubcategories_slug":15201,"item":15307,"collection":29,"sort":626},95,"mktg-email-unsubsribe-requests",{"id":15309,"faqSubcategories_slug":15201,"item":15310,"collection":29,"sort":679},96,"mktg-email-spam-complaints",[15312,15317,15323,15328,15333,15338],{"slug":15301,"status":15,"title":15313,"content":15314,"website":15315,"category":2149,"subcategory":15201,"manualSort":15316,"date_created":47,"last_edited":6196,"real_slug":15301},"Email authentication","### \n\n\n\n\n| |\n| --- |\n| **SPF, DKIM & DMARC (and TLS)**\nSPF and DKIM are authentication protocols that should be considered a must-have requirement in any modern email marketing infrastructure.\n* The lack of SPF and DKIM authentication will damage deliverability and affects reputation and inbox placement. Both SPF and DKIM protocols are used for DMARC, which is increasing rapidly in its importance, particularly for financial institutions.\n\n\nSender Policy Framework (**[SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework)**) allows the authoritative owner of a given domain to specify to a receiver which networks or IPs are authorized to send mail using that domain as a ‘from’ address.\n* The Sender Policy Framework is defined in [RFC 7208](https://www.spamhaus.org/glossary/#spf-sender-policy-framework).\n* Single IPs, IP ranges, or hostnames can be used.\n* An SPF TXT record should be as exclusive as possible for greatest security.\n\t+ This TXT record lives in the DNS zone file for the sending domain.\n* Email should not be sent without verified SPF authentication.\n\n\nDomainKeys Identified Mail (**[DKIM](http://dkim.org/)**) allows the cryptographic signature of a designated portion of the email header so the receiver can verify the authority of the sending domain.\n* It makes use of both public and private keys.\n* It has become a crucial part of deliverability and email should never be sent without it.\n* Failure to include a valid DKIM signature will affect deliverability and inbox placement at many ISPs.\n\n\nDomain-based Message Authentication, Reporting and Conformance (**[DMARC](https://dmarc.org/)**) is an authentication policy that allows senders to specify to receivers how to respond when email fails SPF or DKIM checks.\n* It is published by means of a short entry in DNS.\n* It allows senders to request aggregated and anonymized reports from recipients regarding unauthenticated email that claims to be from their domains.\n* It creates a way for ISPs to supply that data in a standardized format.\n\t+ These reports allow domain owners to monitor possible spoofing of their domains. This is especially useful for commonly abused businesses such as banks, online payment systems, various social media, etc.\n\t+ DMARC does **not** allow senders to bypass spam filters.\n\n\nSome ISPs take DMARC alignment into consideration in their filtering decisions.\n* In DMARC alignment: a message must pass ‘SPF authentication’ and ‘SPF alignment’ and/or ‘DKIM authentication’ and ‘DKIM alignment.’\n\t+ DKIM alignment: ‘d=’ must match FRIENDLY FROM\n\t+ SPF alignment: RETURN-PATH must match the FRIENDLY FROM domain\n\n\nTransport Layer Security (**[TLS](https://en.wikipedia.org/wiki/Transport_Layer_Security)**) is an encryption method used to encrypt the communication channel between two computers.\n* It is the successor to SSL, and the two terms are often used interchangeably.\n* SSL/TLS are widely used to encrypt connections over the internet. For example: whenever a lock appears in the browser bar, the browser is encrypting communication between you and the website that has been connected to.\n\n\nTLS can be used to encrypt email during the transmission stages. Some recipients require it and will refuse mail that is not TLS encrypted, but that is not very common yet. Many MTAs have the option to request TLS if it available, and will fail over to an unencrypted connection if it is not. |",[45],197,{"slug":15304,"status":15,"title":15318,"content":15319,"website":15320,"category":2149,"subcategory":15201,"manualSort":15321,"date_created":47,"last_edited":15322,"real_slug":15304}," How can we improve deliverability?","Deliverability is all about sending mail users want and expect to receive. The key to good deliverability is getting permission from recipients and meeting their expectations, as well as creating and maintaining an excellent IP address and domain reputation.\n\n\nThere are some technical and process pieces as well, including:\n\n\n* Authentication\n* Sending mail users want\n* Address acquisition and list hygiene\n* Complaint management\n* Frequency and engagement\n\n\nIt is strongly recommended that work be done to segment out anyone that has not actively engaged with your email in a chosen amount of time. The usual starting place is 1 year, and then moving to 6 months, 3 months, etc. depending on results.\n\n\nFlawed address collection processes and bad sending practices result in spamtraps being added to mailing lists. The presence of spamtraps confirms the underlying data problems, so we would furthermore recommend:\n\n\n* A rigorous review of how data is collected and verified,\n* Adding CAPTCHA to any webforms that may be insecure,\n* Ensuring that a confirmation email is sent to any new subscribers. This helps prevent both malicious signups and typographical mistakes. If the prospect does not respond to the confirmation email, no further email should be sent to that address.\n* This process will greatly improve the quality of mailing lists, increase ROI, and significantly reduce the possibility of hitting spam traps.",[45],198,"2024-08-08T15:29:36",{"slug":15295,"status":15,"title":15324,"content":15325,"website":15326,"category":2149,"subcategory":15201,"manualSort":15327,"date_created":47,"last_edited":81,"real_slug":15295},"What is the right way to send marketing e-mail?","\n\n| |\n| --- |\n| This is intended only as a basic outline of what it takes to manage a legitimate and successful commercial e-mail marketing program. Please seek expert advice from appropriate companies or consultants for a more complete understanding of the complicated issues involved.\nSpamhaus believes the only way email will stay a valid and useful channel is if users only receive mail they asked for. No email should be sent until and unless there is direct and verifiable permission. Our standard recommendation is to only send mail to addresses that have gone through a confirmed opt-in process.\n**Address acquisition**: Make sure it is Confirmed Opt In (COI). If the recipient did not request the email, the rest of the list management processes are irrelevant.\nFor more on COI, see:\n* \u003Chttps://www.spamhaus.org/resource-hub/spam/mailing-lists-vs-spam-lists>\n* \u003Chttps://www.spamhaus.org/resource-hub/deliverability/permission-pass-what-how-and-when-to-use/>\n* \u003Chttps://www.spamhaus.org/resource-hub/deliverability/confirmed-opt-in-a-rose-by-any-name/>\n\n\n\n**Truth in advertising**: The policies and nature of the e-mail program should be stated at the point of subscription. Appropriate expectations should be set and delivered: how often, what kind, what topics and content, etc. Information about the subscription should not be hidden on remote pages, behind hyperlinks, or buried in jargon, legalese, and obfuscation.\n**Appropriate Identification**: The company should be properly and clearly identified in the message itself and in Internet records such as Whois. Properly registered domains with working mail and web addresses should be used; every domain in use should identify the company and lead to a website that identifies that company. Hiding behind ever-changing mazes of nonsense domains is not a best practice and violates Spamhaus policy.\n* Anonymized Whois records should be avoided. Legitimate companies have no need to hide their identities.\n* [Proper email authentication](https://shw.xz/faqs/faqs_update.php?id=543) via the use of [SPF](http://www.openspf.org/) records and [DKIM](http://www.dkim.org/) signatures should always be used. Domain and IP reputations affect each other!\n* Mail server IPs should be identified with [proper rDNS (PTR)](http://www.dnsstuff.com/reverse-dns-faq) and mail servers should identify themselves with a [proper “HELO/EHLO” value](http://www.abuseat.org/lh.html).\n* The forward DNS lookup (domain name to IP address) of your IP should match the HELO value set in your server.\n\n\nAn online identity should be as solid as a brick-and-mortar business!\n**Maintenance**: Mailing lists need to be kept current. Unsubscribe requests and user-unknown bounces should be removed promptly, without delay. The list should be mailed at regular intervals. Stagnant lists provoke high complaint rates when they are reactivated, even from truly COI addresses. Addresses are constantly abandoned or re-used. For most commercial lists, a good rule of thumb is to mail at least once per week and remove any address with three sequential bounces, or that provoke sequential bounces for more than two weeks concurrently.\n**Feedback Loops**: Many ISPs offer feedback loops (wherein a spam complaint is redacted, converted to [ARF](https://en.wikipedia.org/wiki/Abuse_Reporting_Format) and sent back to the originating sender. These complaints should be used both to remove any complainants from the marketing program, and as a “canary” that warns of problems with the marketing program. They are an extremely useful and valuable source of information and are offered free of charge.\n**Secure Webforms**: As of October 2016, webforms that accept email subscriptions need to be protected in some manner due to systemic abuse. CAPTCHA is a good solution but there are others. See this [Spamhaus blog article about subscription bombing](https://www.spamhaus.org/resource-hub/threat-intelligence/subscription-bombing-coi-captcha-and-the-next-generation-of-mail-bombs/).\n**Bounce processing**: The recipient’s server bounces communicate a lot of valuable information that should be reviewed regularly. Errors that indicate backoff or cessation need to be respected. SMTP “5xy” codes mean “Do not try again”. SMTP “4xy” codes – also known as temp fails – mean “try again later” and can be issued for many reasons, ranging from “too many complaints generated by the incoming IP”, a sudden decrease in domain reputation, all the way to “not enough resources to handle the incoming load at this time”. All standards-compliant servers will automatically retry such deferred deliveries at increasing time intervals. Generally, retries cease and the message is considered undeliverable after 5 days. The interval before pruning a deferred address from a list is usually longer and takes more bounces than a hard “5xy” rejection, but eventually such addresses should also be retired.\n**Unsubscribes**: Unsubscribe requests **must** be honored promptly. The unsubscribe process must work via e-mail and many laws also require a web link and a postal address to be included in the message body. If a subscriber wants to be removed, that request should be honored regardless of the method of submitting that request.\n**Seek expert advice!** There are highly qualified deliverability consultants (and some who aren’t so qualified; buyer beware). Using a reputable E-mail Service Provider (ESP) to manage and maintain marketing programs is the most common method of handling the complexities involved. If any delivery consultant or ESP is not aware of the terms and problems in this very brief outline, or if they make promises that they can get you “whitelisted” at ISPs, that choice should be reconsidered. (**Note**: No one but Spamhaus decides what IPs or domains Spamhaus lists or removes. The only way to be removed from a Spamhaus listing to is to fix the problem that caused the listing.)\n |",[45],88,{"slug":15298,"status":15,"title":15329,"content":15330,"website":15331,"category":2149,"subcategory":15201,"manualSort":15332,"date_created":47,"last_edited":2254,"real_slug":15298},"How not to do what spammers do...","\n\n| |\n| --- |\n| This seems like a silly thing to say, but it is not. In the world of sending email and spam filtering, intention matters less than appearances. If a company that is sending legitimate, COI email in a manner that is indistinguishable from the bad guys, no spam filter will understand the difference.\nIt is important to follow best practices in order to avoid this pitfall. Legitimate mailers work hard to build brand reputation based on a real business address, a known domain and a small, permanent, well-identified range of sending IPs.\n \n* All emails should be correctly authenticated with DKIM & SPF at a minimum\n* The SPF record should be as narrow and specific as possible. If the entire internet is designated as “permitted sender”, that is not useful and opens the domain to abuse by spammers.\n* Do not use anonymized or unidentifiable whois records. Legitimate businesses should have no reason to hide their online identity using whois privacy or proxy services.\n* Limit domain usage. The more unique domains are used to send the same emails, the more red flags are raised; use the primary business domain whenever possible.\n* Use clear and consistent naming schemes in DNS – keep it simple.\n\t+ The best option is delegating a subdomain of the brand’s primary domain to the ESP: email.customerbrand.com\n\t+ Next best would be: “customerbrand.espdomain.com”\n\t+ Last (and to be avoided if at all possible) resort: customerbrand-email.com – if this is necessary, it is crucial to use a cousin domain that has a clear relationship to the primary brand name. Phishing has made people very wary of look-alikes.\n\t+ This allows receivers to easily distinguish the ESP and customer and reduces the chances of blocks or reputation damage due to unclear identification\n* Use properly registered domains with working mail AND web addresses. There should be a website for every domain/brand that is being sent. Not having one looks shady and is something that spammers do all the time.\n* Every domain that sends email should have functional abuse@ & postmaster@ addresses\n* Use contiguous IPs if possible. Use the same network.\n\t+ If not possible, do not use more IPs than needed.\n\t+ Most brands do not need 100s of IPs scattered across multiple networks – this is in fact the definition of snowshoeing.\n\t+ For more information on snowshoeing please see the [Spamhaus FAQ](https://www.spamhaus.org/glossary/#snowshoe-spam)\n\t+ For ESPs: have a published AUP/TOS that is easy to find and read…enforce it.\n\n\n |",[45],85,{"slug":15310,"status":15,"title":15334,"content":15335,"website":15336,"category":2149,"subcategory":15201,"manualSort":15337,"date_created":47,"last_edited":81,"real_slug":15310}," How should I handle spam complaints?","\n\n| |\n| --- |\n| A spam complaint (also known as an abuse report) is defined as “the result of the action taken by an email subscriber when they click the ‘report as spam”‘ button in their inbox, which is then directed back to the originating sender in the form of an ARF-formatted Feedback Loop (FBL). Most major ISPs offer a ‘Feedback Loop’ as a free service. The list of ISPs that offer such a service change frequently.\nARF (Abuse Reporting Format) is a machine-readable format called that redacts some personally identifiable information. These reports should be processed promptly, and the complainants removed immediately upon receipt. Most of the time, this process will be handled by the ESP that is sending the email. The length of time allowed for suppression to occur varies by law and country, so ‘immediately’ is the best practice.\nThe number of complaints generated is given great weight by receivers, though ISPs will not reveal what the threshold is as it is part of their spam filtering recipe and will vary from ISP to ISP. A good reputation allows slightly more forgiveness than a poor one. That being the case, keeping complaints as low as possible is the prudent thing to do. |",[45],87,{"slug":15307,"status":15,"title":15339,"content":15340,"website":15341,"category":2149,"subcategory":15201,"manualSort":15342,"date_created":47,"last_edited":81,"real_slug":15307},"How should I handle unsubscribe requests?","Such requests should be honored as quickly as possible. Ideally, anyone that has requested to be removed from a marketing email program should not get any additional mail after the removal request was made. The length of time allowed for suppression to occur varies by law and country, so ‘immediately’ is the best practice.\n\n\nA general unsubscribe request applies to all marketing and non-transactional mail **from your company**regardless of what list or division the mail is coming from. After an unsubscribe request is received, all mail to that recipient must cease. The sole exception is if the recipient is clearly notified of what mail they can expect to continue to receive and given the ability to unsubscribe from all mail, such as through an account preference center.\n\n\nFurthermore, creating a “new” marketing segment and adding previously unsubscribed addresses to it is considered sending unsolicited bulk email (i.e. spam) in Spamhaus policy and may violate laws in certain 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(PBL).",[17298,17582,18582,19306],{"slug":17299,"status":15,"title":17299,"sort":697,"category":17300,"sortableFaqs":17532,"faqs":17551},"Definition: Policy Blocklist (PBL)",{"id":2133,"slug":17293,"title":17294,"sort":73,"meta_title":17295,"meta_description":17296,"subcategories":17301,"sortedSubcategories":17503},[17302,17318,17385,17441],{"slug":17299,"status":15,"title":17299,"sort":697,"category":17303,"sortableFaqs":17309,"faqs":17312},{"id":2133,"slug":17293,"title":17294,"sort":73,"meta_title":17295,"meta_description":17296,"subcategories":17304,"sortedSubcategories":17308},[17299,17305,17306,17307],"ISP PBL accounts","List on PBL Q&A","PBL usage questions",[609,2089,2136,2145],[17310],{"id":13261,"faqSubcategories_slug":17299,"item":17311,"collection":29,"sort":9},"what-is-the-policy-blocklist-pbl",[17313],{"slug":17311,"status":15,"title":17314,"content":17315,"website":17316,"category":2133,"subcategory":17299,"manualSort":17317,"date_created":47,"last_edited":2116,"real_slug":17311},"What is the Policy Blocklist (PBL)?","The Policy Blocklist (PBL) lists IP space that should not be sending email directly to the Internet/direct-to-mx: often these are IP ranges assigned by ISPs to broadband or dial-up customers, but the PBL does include other types of IP space.\n\n\nAny IP space that should not be sending email directly to the Internet should be listed in PBL.\n\n\nPBL listings **do not** prevent the sending of email **unless** the user’s email program is not [authenticating](http://www.spamhaus.org/faq/policy-blocklist-pbl/#enabling-smtp-authentication) correctly when connecting to their ISP or company’s mail server. Possible causes for this happening suddenly: changing settings or email software, forgetting to turn “SMTP Authentication” on, or switching “SMTP Authentication” off.",[45],209,{"slug":17305,"status":15,"title":17305,"sort":6,"category":17319,"sortableFaqs":17322,"faqs":17343},{"id":2133,"slug":17293,"title":17294,"sort":73,"meta_title":17295,"meta_description":17296,"subcategories":17320,"sortedSubcategories":17321},[17299,17305,17306,17307],[609,2089,2136,2145],[17323,17326,17328,17330,17332,17334,17336,17338,17340],{"id":17324,"faqSubcategories_slug":17305,"item":17325,"collection":29,"sort":9},73,"who-is-eligible-for-an-isp-pbl-account",{"id":14051,"faqSubcategories_slug":17305,"item":17327,"collection":29,"sort":24},"what-is-the-primary-domain-for-isp-accounts",{"id":14056,"faqSubcategories_slug":17305,"item":17329,"collection":29,"sort":36},"instructions-for-creating-and-setting-up-an-isp-pbl-account",{"id":13256,"faqSubcategories_slug":17305,"item":17331,"collection":29,"sort":16},"confirmation-code-missing-or-password-reset",{"id":14075,"faqSubcategories_slug":17305,"item":17333,"collection":29,"sort":626},"pbl-zone-listing-vs-master-range-what-is-the-difference",{"id":14070,"faqSubcategories_slug":17305,"item":17335,"collection":29,"sort":679},"how-does-an-isp-add-or-remove-ip-ranges-from-the-policy-block-list-pbl",{"id":14085,"faqSubcategories_slug":17305,"item":17337,"collection":29,"sort":617},"how-do-i-remove-a-spamhaus-created-pbl-zone-listing-from-my-isp-account",{"id":14080,"faqSubcategories_slug":17305,"item":17339,"collection":29,"sort":2106},"cidr-range-conflicts-with-other-policy-block-list-pbl-master-records-what-does-this-error-mean",{"id":17341,"faqSubcategories_slug":17305,"item":17342,"collection":29,"sort":2147},72,"does-the-policy-block-list-pbl-only-contain-dynamic-ip-ranges",[17344,17348,17352,17356,17361,17365,17371,17375,17380],{"slug":17339,"status":15,"title":17345,"content":17346,"website":17347,"category":2133,"subcategory":17305,"manualSort":15294,"date_created":47,"last_edited":2254,"real_slug":17339},"\"[CIDR range] conflicts with other Policy Block List (PBL) master records.\" What does this error mean?","When an ISP requests an IP range to be assigned to its PBL Account, and that range is already assigned to another ISP, the following error message is generated: “[CIDR range] conflicts with other PBL master records.”\n\n\nThis can happen if “Example ISP” gets its IPs from a “Bigger Upstream Network”, and that “Bigger Network’s” PBL Account claims their full allocated IP ranges *including the parts which they delegate to “Example ISP”*, then we can’t assign those delegated ranges to “Example Company’s” PBL Account. The best thing to do in this situation is to contact the Bigger Upstream Network and discuss it with them.\n\n\nThis scenario can also happen when an ISP has returned its IP ranges to its [Regional Internet Registry](https://www.spamhaus.org/glossary/#rir-regional-internet-registry), and has not yet deleted those ranges from the PBL. In this case, the ISP which has been newly assigned those IPs may contact Spamhaus directly to obtain control of those Master Ranges. The contact email address is available in your PBL Account.",[45],{"slug":17331,"status":15,"title":17349,"content":17350,"website":17351,"category":2133,"subcategory":17305,"manualSort":15297,"date_created":47,"last_edited":651,"real_slug":17331},"Confirmation code missing or password reset","The [Primary Domain](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#197) for the PBL Account must have a functional “*abuse@yourprimarydomain*” email address, and it must use the correct domain for the network in question.\n\n\n* The confirmation code will be sent to that “*abuse@yourprimarydomain”* email address.\n* Ensure that email address can recieve email, and then [request a new confirmation code](https://portal.spamhaus.org/isp-signup/resend_vrfy/).\n\n\nThe confirmation step **must** be completed correctly before our system will send a password.\n\n\nAs soon as the confirmation is completed, our systems will send you a password for your PBL Account. If necessary, a new password can be requested.\n\n\n* The password will be sent to “*abuse@yourprimarydomain”*.\n* Ensure that email address can receive email, and then [request a new password](https://portal.spamhaus.org/isp/account/reset_passwd/).\n\n\nPasswords are **only** sent to domains which already have authorized PBL Accounts.",[45],{"slug":17342,"status":15,"title":17353,"content":17354,"website":17355,"category":2133,"subcategory":17305,"manualSort":15300,"date_created":47,"last_edited":6148,"real_slug":17342},"Does the Policy Block List (PBL) only contain dynamic IP ranges?","The [Policy Block List](https://www.spamhaus.org/blocklists/policy-blocklist/) (PBL) is a list of IP space that should not be sending email directly to the Internet/direct-to-MX: often these are IP ranges assigned by ISPs to broadband or dial-up customers, but PBL does include other types of IP space.\n\n\n*Any IP space that should not be sending email directly to the Internet should be listed in PBL.*",[45],{"slug":17337,"status":15,"title":17357,"content":17358,"website":17359,"category":2133,"subcategory":17305,"manualSort":17360,"date_created":47,"last_edited":15322,"real_slug":17337},"How do I remove a Spamhaus-created PBL Zone Listing from my ISP Account?","ISPs with a PBL Account may remove any CIDR range, from their PBL Zone Listings, if it falls within their Master Range.\n\n\n* Tick the box next to the relevant CIDR range, then click “Remove selected listings”.\n* PBL Zone Listing(s) made by Spamhaus within your Master Ranges can be claimed, and your own PBL Policy applied, by following the links on the left-hand side of your PBL Account.",[45],215,{"slug":17335,"status":15,"title":17362,"content":17363,"website":17364,"category":2133,"subcategory":17305,"manualSort":15309,"date_created":47,"last_edited":6148,"real_slug":17335},"How does an ISP add or remove IP ranges from the Policy Block List (PBL)?","An ISP with a PBL Account can remove or add any IP range within their assigned [Master Ranges](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#pbl-zone-listing-vs-master-range-what-is-the-difference).\n\n\nTo remove a range from a Master Range:\n\n\n* Tick the checkbox next to the desired the CIDR range(s);\n* Click the “Remove selected listings” button.\n\t+ Removed PBL Zone Listings will disappear from the PBL in just a few minutes\n\n\n**NOTE:** Please be sure to keep all IPs that are *not* outbound email servers in a PBL Zone Listing!\n\n\nTo remove a partial IP range from a Master Range:\n\n\n* First, remove the old PBL Zone listing\n* Then use the “Add PBL Zone Listing” link on the left-hand side of your PBL account to add the desired CIDR ranges to the PBL Zone Listing\n\n\nThe “Add PBL Zone Listing” link also allows the addition or removal of many CIDR ranges at once, or even to add and exclude many CIDR ranges at the same time. For example, an ISP may need to list around one or more small chunks of IP space used for outbound email servers, in a range that should otherwise be listed.\n\n\nFor example:\n\n\n\n```\n192.0.2.0/24\n!192.0.2.16/31\n!192.0.2.248/29\n```\n\nThis would list 192.0.2.0 – 192.0.2.15 and 192.0.2.18 – 192.0.2.247 in the PBL Zone Listing, but it would **not** list 192.0.2.16/31 or 192.0.2.248/29. ( Using the “!” exclusion in front of a CIDR range means “do not list the following CIDR” ) Many ranges and “!” exclusions may be listed in one entry form.\n\n\nTo remove many PBL Zone Listings at once:\n\n\n* List the entire CIDR range and then *quickly* delete that range.\n* Be sure to tick the checkbox labeled “Overwrite conflicting listings”.\n\n\nUsers with a single IP address (or any CIDR range smaller than /24) must use the [single IP removal form](https://check.spamhaus.org/), not the ISP Account form.",[45],{"slug":17329,"status":15,"title":17366,"content":17367,"website":17368,"category":2133,"subcategory":17305,"manualSort":17369,"date_created":47,"last_edited":17370,"real_slug":17329}," Instructions for creating and setting up an ISP PBL Account","Here are step-by-step instructions for ISP PBL Accounts. There is also inline help on each ISP PBL Account page.\n\n\n**PBL ACCOUNT CREATION**\n\n\n* Read the [ISP Account description](https://portal.spamhaus.org/isp-signup/)\n* Fill out the [ISP Account application form](https://portal.spamhaus.org/isp-signup/step1/)\n* The [Primary Domain](https://www.spamhaus.org/faqs/policy-blocklist-pbl#what-is-the-primary-domain-for-isp-accounts) should be chosen carefully:\n\t+ - Spamhaus **must** be able to verify that the Primary Domain matches domains found in the IP-Whois, rWhois or rDNS records for the requested Master Range.\n* An applicant **must** be able to read email sent to the “*abuse@yourprimarydomain”* account;\n* + - * All communication regarding the new account will be sent to this email address!\n\t\t\t* The confirmation message will come from *“spamhaus\\_pbl\\_verify@spamhaus.org”*\n\t\t\t* Please follow the instructions in the confirmation email.\n\n\n**NEW PBL ACCOUNT SET UP**\n\n\n**NOTE:** If a new confirmation code or a password reset is required, [see this FAQ](https://www.spamhaus.org/faqs/policy-blocklist-pbl#confirmation-code-missing-or-password-reset/)\n\n\n**Important:** Make sure that the difference between “Master Ranges” and “PBL Zone Listings” [is clearly understood](https://www.spamhaus.org/faqs/policy-blocklist-pbl#pbl-zone-listing-vs-master-range-what-is-the-difference/) before any IP range(s) are entered in this next step.\n\n\n* + Click the “Add Master Range” link in the list on the left-hand side, and follow the instructions on that page to claim a Master Range.\n\t+ Any or all ranges which are allocated to you may be claimed, and more of your allocated IP ranges may be added at any time.\n\t+ We will look up each claimed range, confirm ownership, and add it as a Master Range to your account.\n\t\t- It may take us a day or two to verify ownership and approve new ranges.\n\n\nMaster Ranges will be marked “approved” as soon as we verify them. [Log in](https://portal.spamhaus.org/isp/start/) to the new PBL Account.\n\n\n1. Once the Master Range(s) are approved, PBL Zone Listings may be entered.\n\t* They will be kept in “Status: Pending” and not entered in the PBL until the related Master Range for your account is approved.\n2. Be sure that PBL Zone Listings do not include IPs that are intended for outbound mail servers.\n\t* Spamhaus encourages ISPs to add any and all IP ranges that are not intended to send outbound mail as PBL Zone Listings.\n\t* PBL Zone Listings will only be added to the PBL after Spamhaus has verified that the IPs belong to your Master Ranges.\n\t* Within approved Master Ranges, PBL Zone Listing additions or removals will take place immediately.\n3. * Once logged into your PBL Account, there is a link to “Policy Records” on the left-hand side of the page. This link allows:\n\t\t+ The text of one or more policies to be entered;\n\t\t+ The determination in regard to whether or not end-users are allowed to remove individual IPs;\n\t\t+ The specification of the length of time before such removals expire.\n\t* Any Policy can be applied to any PBL Listing within your range and the Policy can be changed at any time, but *only one policy at a time per listing*.\n\t* Any existing Spamhaus listings within a Master Range may be claimed as your own, and a PBL Policy of your choice assigned.\n\t* They may be left as-is, under the default Spamhaus policy which allows end-user removals, or they may be removed if they are to host outbound email servers.\n\t* Each PBL Zone Listing **must have** a PBL Policy that applies to that Listing.\n\t*\n4. That’s it! Changes can be made to your PBL Account at any time as changes are made to your network. Thank you for helping make the Internet a better, more spam-free place!",[45],214,"2024-08-08T15:29:37",{"slug":17333,"status":15,"title":17372,"content":17373,"website":17374,"category":2133,"subcategory":17305,"manualSort":15306,"date_created":47,"last_edited":2302,"real_slug":17333},"\"PBL Zone Listing\" vs. \"Master Range\" - What is the difference?","A “PBL Zone Listing” is a subset of a “PBL Master Range”.\n\n\n**PBL Zone Listing**\n\n\n* “PBL Zone Listing” refers to subsets of Master Ranges which are intended for inclusion in the PBL.\n* “PBL Zone Listings” are IP addresses that are listed in the DNSBL zone pbl.spamhaus.org\n\t+ Email sent from outbound email servers running on IP addresses listed in the DNSBL *pbl.spamhaus.org* (PBL Zone Listings) may be rejected by any server using PBL or Zen data.\n* Authorized ISPs may add or remove any IP range(s) from the subset PBL Zones Listings that are within their Master Ranges.\n\n\n**Master Range**\n\n\n* A “Master Range” is *typically* the same as the allocation the ISP is granted by their [Regional Internet Registry](https://www.spamhaus.org/glossary/#rir-regional-internet-registry) (RIR)\n* “Master Ranges” are the IP ranges assigned to a PBL account by Spamhaus, and define the IP ranges in which that account is authorized to create PBL Zone Listing records;\n\t+ Spamhaus assigns Master Ranges based on information gathered from Whois, rWhois or rDNS after the application for that range is received.\n* None, some, or all IPs in a Master Range may be listed in PBL Zone Listings by the ISP at their discretion, as long as the changes remain within the [guidelines expressed previously.](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#what-is-the-policy-blocklist-pbl)\n\n\n**NOTE:**\n\n\n* Changes to Master Ranges can **only** be requested by entities who are authorized.\n* Once an ISP requests and is granted authority over their Master Range(s), and Spamhaus validates that request, ISP can change “PBL Zones Listings” within their “Master Range(s)”.\n* Such changes will become active after the next zone build, within 15 minutes of the change.",[45],{"slug":17327,"status":15,"title":17376,"content":17377,"website":17378,"category":2133,"subcategory":17305,"manualSort":17379,"date_created":47,"last_edited":17370,"real_slug":17327},"What is the \"Primary Domain\" for ISP Accounts?","The **Primary Domain** that is used to sign up for a PBL Account must be clearly published in the IP-Whois, rWhois or rDNS (PTR) of all requested IP Master Ranges, as Spamhaus uses those network records to verify that the Primary Domain is authoritative for those ranges.\n\n\nThe Primary Domain must have a functional *“abuse@yourprimarydomain*” account that can be accessed and read by a human: “abuse@yourprimarydomain” is where we will send the confirmation code required to verify the application.\n\n\nDomains with anonymized whois may not be eligible for PBL Accounts. The PBL Account Primary Domain should be chosen carefully so that we can identify the correct ranges for the account, and so that the PBL Account application can be successfully confirmed.",[45],213,{"slug":17325,"status":15,"title":17381,"content":17382,"website":17383,"category":2133,"subcategory":17305,"manualSort":17384,"date_created":47,"last_edited":6244,"real_slug":17325},"Who is eligible for an ISP PBL Account?","ISPs may claim all of their full and entire allocated IP range(s) within a single PBL account and then make additions and removals of any size CIDR blocks of IP addresses within those allocated IP range(s). Instructions on how to create a PBL Account are below.\n\n\nCriteria the ISP **must** meet in order to be eligible for a PBL Account:\n\n\n* Have at least one **IPv4 /24** or **IPv6 /48** allocation identifiable by IP-Whois, rWhois or rDNS;\n* Network records for that allocation must contain and clearly identify their Primary Domain;\n* Must have a working “abuse@yourprimarydomain” e-mail for that Primary Domain;\n* Email addresses used to fill in the “Your Work Email” and “Role Contact Email Address” fields in the PBL Account application should also use the Primary Domain of the PBL Account application, *or* a domain we can easily identify as being related to the ISP making the request.\n\n\nWe do not assign “sub-nets.” If “Example Company A” gets its IPs from “Bigger Network B”, and its PBL Account claims their full IP ranges *including the parts which they delegate to Example Company*, then we can’t assign those delegated ranges to “Example Company A’s” PBL Account. **Note**: This is not usually an issue, but it can happen.\n\n\nPlease ensure that [the difference](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#pbl-zone-listing-vs-master-range-what-is-the-difference) between “Master Ranges” and “PBL Zone Listings” is fully understood before entering IP ranges in a PBL account.",[45],212,{"slug":17306,"status":15,"title":17386,"sort":668,"category":17387,"sortableFaqs":17390,"faqs":17406},"Listed on PBL Q&A",{"id":2133,"slug":17293,"title":17294,"sort":73,"meta_title":17295,"meta_description":17296,"subcategories":17388,"sortedSubcategories":17389},[17299,17305,17306,17307],[609,2089,2136,2145],[17391,17394,17396,17398,17400,17402,17404],{"id":17392,"faqSubcategories_slug":17306,"item":17393,"collection":29,"sort":9},82,"help-my-ip-address-is-on-the-policy-blocklist-pbl",{"id":14065,"faqSubcategories_slug":17306,"item":17395,"collection":29,"sort":24},"enabling-smtp-authentication",{"id":14013,"faqSubcategories_slug":17306,"item":17397,"collection":29,"sort":36},"why-is-port-25-for-email-transmission-no-longer-widely-supported",{"id":15287,"faqSubcategories_slug":17306,"item":17399,"collection":29,"sort":16},"what-ips-should-be-removed-from-the-policy-blocklist-pbl",{"id":15228,"faqSubcategories_slug":17306,"item":17401,"collection":29,"sort":626},"single-ip-removal-for-outbound-email-server-administrators",{"id":15272,"faqSubcategories_slug":17306,"item":17403,"collection":29,"sort":679},"why-can-t-freemail-addresses-be-used-to-request-removals",{"id":15267,"faqSubcategories_slug":17306,"item":17405,"collection":29,"sort":617},"pbl-run-mail-server-on-ip-listed",[17407,17412,17417,17421,17426,17431,17436],{"slug":17395,"status":15,"title":17408,"content":17409,"website":17410,"category":2133,"subcategory":17306,"manualSort":17411,"date_created":47,"last_edited":10065,"real_slug":17395},"Enabling SMTP Authentication","SMTP Authentication (SMTP AUTH) is required when sending email using most major ISP mail servers and corporate mail servers. SMTP Authentication is a username+password system which ensures only authorised senders (i.e: the ISP’s customers) can use the outgoing email server.\n\n\nIf SMTP Authentication is not enabled in the user’s email program or App (e.g: Outlook, Apple Mail, Thunderbird, etc.), or if the SMTP Authentication process fails (such as due to a wrong or mistyped username or password) most ISP email servers will not accept outbound email from the connection.\n\n\nUnfortunately, mail servers are not very good at explaining why they have refused a connection, and because the Spamhaus PBL is used by mail servers to determine what to do with ‘unauthenticated’ connections, when Authentication fails, the error/reject messages (over which we have no control) tend to say “Blah blah, blocked… blah blah …Spamhaus” without explaining that all the user actually needs to do is turn SMTP Authentication on.\n\n\nThings to double check if enabling SMTP Authentication does not work as expected:\n\n\n* Is the information provided for the outgoing email server hostname, username, and password correct?\n* Is SMTP Authentication working correctly on the email server? This may be a question for your ISP.\n* Is the port number in use correct? For SMTP Authentication to function correctly, the port should be 587 or 465, not 25.\n\n\nFor help with configuring specific email software for SMTP Authentication, please consult your ISP user manuals or help webpages. Most companies publish a user portal with instructions that can be easily found with a websearch.",[45],89,{"slug":17393,"status":15,"title":17413,"content":17414,"website":17415,"category":2133,"subcategory":17306,"manualSort":17416,"date_created":47,"last_edited":17370,"real_slug":17393},"Help! My IP address is on the Policy Blocklist (PBL)!","If a mail program such as Apple Mail, Thunderbird, or Outlook is being used, and the sending of email is failing due to a PBL listing, the solution is to ensure that SMTP Authentication is enabled and working correctly: this will immediately correct the problem. Please see [Enabling SMTP Authentication](https://check.spamhaus.org/faqs/?id=enabling_smtp_authentication) for more information.",[45],210,{"slug":17405,"status":15,"title":17418,"content":17419,"website":17420,"category":2133,"subcategory":17306,"manualSort":15205,"date_created":47,"last_edited":10029,"real_slug":17405},"What if I want to run a mail server on IPs listed in the Policy Blocklist (PBL)?","If you have a dynamic IP, the best solution is to use your ISP’s outgoing mail relay as a [smarthost](http://en.wikipedia.org/wiki/Smarthost). If your ISP does not provide an outgoing mail relay, there are many inexpensive commercial smarthost providers, which can be located by doing a websearch, or asking your ISP or hosting company.\n\n\nIf there is a need to run a mail server, it needs to be on a static IP with appropriate forward (A record) and reverse DNS (rDNS). Your ISP can help you get set up with that.\n\n\nIf you choose to run a mail server on a dynamic IP anyway, be prepared to face a lot of challenges.",[45],{"slug":17401,"status":15,"title":17422,"content":17423,"website":17424,"category":2133,"subcategory":17306,"manualSort":17425,"date_created":47,"last_edited":724,"real_slug":17401},"Single IP removal for outbound email server administrators","It is quick and easy for mail server administrators to exclude their static IP address from a PBL Zone Listing.\n\n\nLook up the IP in the [IP and Domain Reputation Checker](https://check.spamhaus.org/), and click “show details” then follow the steps for removal. Please allow approximately 15 minutes for DNS propagation.\n\n\nOnly IP addresses that meet **all** of the following criteria should be removed; the IP **must** be:\n\n\n* Static – not dynamic!\n* An outbound mail server\n* Configured with appropriate forward (A record) and reverse DNS (rDNS)\n* Assigned to the individual or company performing the removal\n\n\nOnly single IP addresses that are assigned to mail servers should be removed; IPs that do not run an outbound email server are not appropriate for removal.\n\n\n**NOTE:** If it is necessary to remove multiple IPs, the ISP that is assigned those IPs should request the removals. Individuals that remove many IPs may find their removal access revoked, and their removals reversed.\n\n\n* End-user single-IP exclusions from PBL Zone Listings expire after one year, and will be immediately reversed if spam is detected from them.\n* ISPs with PBL Accounts may select shorter expiration periods for exclusions, and may add or remove lists of many such single-IP exclusions.",[45],91,{"slug":17399,"status":15,"title":17427,"content":17428,"website":17429,"category":2133,"subcategory":17306,"manualSort":17430,"date_created":47,"last_edited":17370,"real_slug":17399},"What IPs should be removed from the Policy Blocklist (PBL)?","IPs should **only** be removed from the Policy Blocklist (PBL) if:\n\n\n* a mail server will be run on the IP\n* appropriate forward (A record) and reverse DNS (rDNS) are set up for the IP\n* port 25 outbound is closed for use by any device other than that mail server.",[45],211,{"slug":17403,"status":15,"title":17432,"content":17433,"website":17434,"category":2133,"subcategory":17306,"manualSort":17435,"date_created":47,"last_edited":724,"real_slug":17403},"Why can't freemail addresses be used to request removals?","All legitimate mail servers have proper hostnames, and the server administrator should have an email address that corresponds to the mail server. Any email address with a domain that matches the email server will be accepted for a removal request.\n\n\nThe PBL removal system does not process removal requests that come from free email accounts such as Gmail.com, Hotmail.com, Yahoo.com, or any other free email domain. Any removals that are made using free email addresses are automatically invalidated by the PBL removal system security checks.",[45],92,{"slug":17397,"status":15,"title":17437,"content":17438,"website":17439,"category":2133,"subcategory":17306,"manualSort":17440,"date_created":47,"last_edited":14086,"real_slug":17397},"Why is Port 25 for email transmission no longer widely supported?","Email is used for important communications, and ISPs want to ensure that these communications remain as secure and private as possible. Many ISPs no longer support port 25 for the transmission of email by their residential Internet customers.\n\nMuch of the current use of port 25 is conducted by devices that have been infected by malware and are sending spam without the knowledge of their users. Requiring the use of SMTP authentication helps to prevent infected computers and other devices connected to the Internet from being able to freely transmit spam and malware.\n\nIt has been a [long standing recommendation](https://www.m3aawg.org/sites/default/files/document/MAAWG_Port25rec0511.pdf) from [M3AAWG](https://www.m3aawg.org/), a highly regarded international working group of anti-abuse professionals, and the [Internet Engineering Task Force (IETF)](http://www.ietf.org/), that outbound port 25 should be limited to mail servers only.\n\nWe encourage any company that runs a mail server to follow suit and allow only end-user mail submission via encrypted and authenticated connections on port 465 and/or 587.",[45],90,{"slug":17307,"status":15,"title":17307,"sort":609,"category":17442,"sortableFaqs":17445,"faqs":17464},{"id":2133,"slug":17293,"title":17294,"sort":73,"meta_title":17295,"meta_description":17296,"subcategories":17443,"sortedSubcategories":17444},[17299,17305,17306,17307],[609,2089,2136,2145],[17446,17448,17450,17452,17454,17456,17458,17460,17462],{"id":15282,"faqSubcategories_slug":17307,"item":17447,"collection":29,"sort":9},"how-to-correctly-use-the-policy-block-list-pbl",{"id":15332,"faqSubcategories_slug":17307,"item":17449,"collection":29,"sort":24},"avoid-common-errors-how-the-policy-block-list-pbl-should-not-be-used",{"id":17435,"faqSubcategories_slug":17307,"item":17451,"collection":29,"sort":36},"what-do-the-different-return-codes-mean-in-the-policy-block-list-pbl",{"id":15342,"faqSubcategories_slug":17307,"item":17453,"collection":29,"sort":16},"what-zone-should-my-server-or-spam-filter-query-for-the-policy-block-list-pbl",{"id":15337,"faqSubcategories_slug":17307,"item":17455,"collection":29,"sort":626},"should-an-isp-use-the-policy-block-list-pbl-to-block-its-own-users",{"id":15327,"faqSubcategories_slug":17307,"item":17457,"collection":29,"sort":679},"should-i-use-the-policy-block-list-pbl-to-block-access-to-my-webserver",{"id":17411,"faqSubcategories_slug":17307,"item":17459,"collection":29,"sort":617},"how-often-is-the-policy-block-list-pbl-zone-updated",{"id":17440,"faqSubcategories_slug":17307,"item":17461,"collection":29,"sort":2106},"using-spamassassin-and-rspamd-with-spamhaus-data-for-the-policy-block-list-pbl",{"id":17425,"faqSubcategories_slug":17307,"item":17463,"collection":29,"sort":2147},"can-i-nominate-ip-addresses-or-ranges-for-inclusion",[17465,17470,17475,17479,17483,17487,17491,17494,17499],{"slug":17449,"status":15,"title":17466,"content":17467,"website":17468,"category":2133,"subcategory":17307,"manualSort":2147,"date_created":47,"last_edited":17469,"real_slug":17449},"Avoid common errors: how the Policy Block List (PBL) should not be used","The Policy Block List (PBL) should **not** be used to block an ISPs own users from accessing their [smarthost email servers](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#avoid-common-errors-how-the-policy-block-list-pbl-should-not-be-used).\n\n\n* ISPs should ensure that:\n\t+ Their smarthost email servers are configured to use [SMTP Authentication](https://www.spamhaus.org/faqs/policy-blocklist-pbl/#should-i-use-the-policy-block-list-pbl-to-block-access-to-my-webserver);\n\t+ Specific instructions are published for their users regarding the configuration of SMTP Auth in their local email program;\n\t+ Their users are otherwise allowed access to the servers (for example: whitelisting of local dynamic ranges).\n\n\nPBL (and, therefore, Zen) should **not** be used to check all the IP addresses appearing in mail headers.\n\n\n* It is normal for legitimate emails to *originate* from an IP listed in PBL;\n* That IP will usually appear in the message headers, and should not be used as a basis for blocking;\n* In order to be effective, PBL must be used exclusively for checks at the SMTP connection level.\n\n\nPBL should **not** be used to block access to [webservers](https://www.spamhaus.org/faqs/policy-blocklist-pbl#should-i-use-the-policy-block-list-pbl-to-block-access-to-my-webserver) and blogs because the majority of legitimate web access comes from end-user IP space: that end-user space *should* be listed in PBL.\n\n\nPBL should **not** be used for URL-based blocking.\n\n\n* Using it to block URLs will lead to potentially large numbers of false positives\n* Legitimate webservers are often hosted with dynamic DNS services such as dyndns.org, noip.com, freedns.afraid.org, etc.\n* ISPs and other networks are encouraged to list any IP ranges which should not send mail, and that should include web servers.\n* [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) or [XBL](https://www.spamhaus.org/faqs/exploits-blocklist-xbl/) (or sbl-xbl.spamhaus.org) should be used for URL blocking as described in our [Effective Spam Filtering](https://www.spamhaus.org/resource-hub/email-security/best-practice-dnsbls-and-email-filtering-how-to-get-it-right/) section.\n\n\nSome post-delivery filters use what they call “full *Received line* parsing” or “deep parsing”, in which the post-delivery filter reads all the IPs in the “Received” lines.\n\n\n* Legitimate users will have PBL-listed IPs showing in the first (lowest) “Received header” where their personal computer hands off the email to the ISP.\n* **Email should NOT be blocked for this!**\n\n\nPBL policy is based on ranges which **should not directly deliver e-mail to the internet**, so any other use will be riskier and subject to more false positives.",[45],"2024-08-08T15:29:29",{"slug":17463,"status":15,"title":17471,"content":17472,"website":17473,"category":2133,"subcategory":17307,"manualSort":17474,"date_created":47,"last_edited":6148,"real_slug":17463},"Can I nominate IP addresses or ranges for inclusion?","We do not accept third-party nominations to the [Policy Block List](https://www.spamhaus.org/blocklists/policy-blocklist/). Only Spamhaus and authorized ISP PBL Accounts may make changes to PBL database listings.\n\n\nISPs can only make changes within their claimed and authorized network ranges (Master Ranges).",[45],208,{"slug":17459,"status":15,"title":17476,"content":17477,"website":17478,"category":2133,"subcategory":17307,"manualSort":34,"date_created":47,"last_edited":6148,"real_slug":17459},"How often is the Policy Block List (PBL) zone updated?","The [Policy Block List (PBL)](https://www.spamhaus.org/blocklists/policy-blocklist/) DNSBL zone is rebuilt and reloaded every 15 minutes, 24/7.\n\n\nTo ensure high redundancy, Spamhaus has over 100 public DNSBL mirror servers located around the world. Each mirror is independently run as a free service to the Internet community, and all of them respond in realtime to public queries.\n\n\n",[45],{"slug":17447,"status":15,"title":17480,"content":17481,"website":17482,"category":2133,"subcategory":17307,"manualSort":36,"date_created":47,"last_edited":6148,"real_slug":17447},"How to correctly use the Policy Block List (PBL)","The best way to use the [Policy Block List](https://www.spamhaus.org/blocklists/policy-blocklist/) (PBL) is at the mail server as part of the [Spamhaus Zen](https://www.spamhaus.org/blocklists/zen-blocklist/) zone, during the realtime SMTP session. The composite Zen zone is designed to work most effectively for most networks as a complete system.\n\n\n* Zen contains the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), [SBLCSS](https://www.spamhaus.org/blocklists/combined-spam-sources/), [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) and [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/) blocklists.\n* Connections from IP addresses listed in Zen can safely be rejected during the SMTP transaction.\n* PBL should **only** be used for SMTP (email).\n* Please see the [DNSBL Usage FAQ](https://www.spamhaus.org/faqs/dnsbl-usage/) for general information on using Spamhaus DNSBL zones.\n\n\n**NOTE:** \n\nPBL is included in Zen: Zen should not be applied to filtering decisions where PBL would not make sense, unless your application can distinguish between specific Zen return codes. PBL is designed to check *only* the connecting IP address during a SMTP transaction.",[45],{"slug":17455,"status":15,"title":17484,"content":17485,"website":17486,"category":2133,"subcategory":17307,"manualSort":73,"date_created":47,"last_edited":53,"real_slug":17455},"Should an ISP use the Policy Block List (PBL) to block its own users?","The Policy Blocklist (PBL) should **not** be used by an ISP to block its own users.\n\n\n* Using PBL in this way will create a large number of false positives as it was not designed for this use.\n* PBL is only designed to be used on **incoming** email.\n* If the same server is being used for incoming and outgoing email, then the administrator must ensure that authenticated clients are exempted from PBL checks.\n\t+ A user may connect from a dynamic IP address that is in PBL and should *remain* in PBL;\n\t+ For users outside of locally whitelisted ranges, use [Authenticated SMTP;](https://www.spamhaus.org/faqs/isp-general-questions#how-do-users-send-mail-if-port-25-is-blocked-smtp-auth/)\n\t+ **Do NOT** use PBL exemptions for this situation: this is not a problem that the use of PBL exemptions was designed to solve.\n\n\n**NOTE**: This also applies to using the PBL to deny access to web-forums, journals or blogs.",[45],{"slug":17457,"status":15,"title":17488,"content":17489,"website":17490,"category":2133,"subcategory":17307,"manualSort":31,"date_created":47,"last_edited":2302,"real_slug":17457},"Should I use the Policy Block List (PBL) to block access to my webserver?","The [Policy Block List](https://www.spamhaus.org/blocklists/policy-blocklist/) (PBL) should **not** be used to block access to webservers, web-forums, journals, blogs, or anything else of this type.\n\n\n* A PBL listing is **NOT** a result of any actions undertaken by the end users.\n* The Spamhaus PBL is a list of IP space that should not be sending email direct to MX.\n\t+ Often these are IP ranges assigned by ISPs to broadband or dial-up customers, but the PBL does include other types of IP space.\n\t+ Any IP space that should not be sending email directly to the Internet should be listed in PBL.\n* The majority of legitimate connections to webservers come from IPs listed in PBL, and should **NOT** be blocked because of their inclusion in the PBL.",[45],{"slug":17461,"status":15,"title":17492,"content":659,"website":17493,"category":2133,"subcategory":17307,"manualSort":38,"date_created":47,"last_edited":6281,"real_slug":17461},"Using SpamAssassin and Rspamd with Spamhaus data for the Policy Block List (PBL)",[45],{"slug":17451,"status":15,"title":17495,"content":17496,"website":17497,"category":2133,"subcategory":17307,"manualSort":17498,"date_created":47,"last_edited":6205,"real_slug":17451},"What do the different return codes mean in the Policy Block List (PBL)?","If an IP address is listed in PBL, a DNS query will return either 127.0.0.10 or 127.0.0.11 depending upon whether the range was entered by Spamhaus or the ISP:\n\n\n\n\n\nNS lookup of an inverse address which is not listed in PBL will return NXDOMAIN, like any other Spamhaus zone:\n\n\n",[45],216,{"slug":17453,"status":15,"title":17500,"content":17501,"website":17502,"category":2133,"subcategory":17307,"manualSort":67,"date_created":47,"last_edited":6244,"real_slug":17453},"What zone should my server or spam filter query for the Policy Block List (PBL)?","The [Spamhaus PBL](https://www.spamhaus.org/blocklists/policy-blocklist/) can be queried at the DNS zone pbl.spamhaus.org.\n\n\n* Like other Spamhaus DNS zones, it has is [no ‘A’ record](https://www.spamhaus.org/faqs/dnsbl-usage/#why-is-the-a-record-missing-for-sbl-xbl-pbl-dbl-zen-spamhaus-org)\n* For information about the technicalities of deploying and using PBL (and other Spamhaus DNSBLs), [there is an extensive 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(SBL)",{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21305,"sortedSubcategories":21431},[21306,21321,21380],{"slug":21302,"status":15,"title":21303,"sort":2136,"category":21307,"sortableFaqs":21312,"faqs":21315},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21308,"sortedSubcategories":21311},[21302,21309,21310],"listed-on-sbl-q-and-a","sbl-usage-questions",[2156,2160,2097],[21313],{"id":10034,"faqSubcategories_slug":21302,"item":21314,"collection":29,"sort":9},"what-is-the-spamhaus-blocklist-sbl",[21316],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21319,"category":2249,"subcategory":21302,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314},"What is the Spamhaus Blocklist (SBL)?","The Spamhaus Block List (SBL) is a realtime database of IP addresses of spam sources, including known spammers, spam gangs, spam operations and spam support services. SBL listings are made according to policies outlined in [SBL Policy & Listing Criteria](https://www.spamhaus.org/blocklists/spamhaus-blocklist/).\n\n\nThe database is maintained every day, around the clock, by Spamhaus Project team members around the world.",[45],217,{"slug":21309,"status":15,"title":21322,"sort":2145,"category":21323,"sortableFaqs":21326,"faqs":21339},"Listed on SBL Q&A",{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21324,"sortedSubcategories":21325},[21302,21309,21310],[2156,2160,2097],[21327,21329,21331,21333,21335,21337],{"id":10078,"faqSubcategories_slug":21309,"item":21328,"collection":29,"sort":9},"listing-criteria-for-inclusion-in-the-spamhaus-blocklist-sbl",{"id":2173,"faqSubcategories_slug":21309,"item":21330,"collection":29,"sort":24},"can-i-remove-my-ip-from-the-spamhaus-blocklist-sbl-if-i-am-the-end-user",{"id":2244,"faqSubcategories_slug":21309,"item":21332,"collection":29,"sort":36},"how-do-i-get-an-ip-removed-from-the-spamhaus-blocklist-sbl",{"id":10018,"faqSubcategories_slug":21309,"item":21334,"collection":29,"sort":16},"when-will-my-ip-be-removed-from-the-spamhaus-blocklist-sbl",{"id":10028,"faqSubcategories_slug":21309,"item":21336,"collection":29,"sort":626},"is-there-any-fee-for-spamhaus-blocklist-sbl-removal",{"id":2234,"faqSubcategories_slug":21309,"item":21338,"collection":29,"sort":679},"i-am-a-system-administrator-how-can-remove-my-ip-s-from-the-sbl",[21340,21345,21351,21356,21363,21369,21374],{"slug":21330,"status":15,"title":21341,"content":21342,"website":21343,"category":2249,"subcategory":21309,"manualSort":2136,"date_created":47,"last_edited":21344,"real_slug":21330},"Can I remove my IP from the Spamhaus Blocklist (SBL) if I am the end-user?","If you are an end-user, please contact your system administrator, Internet Service Provider (ISP), or Email Service Provider (ESP) and ask them to address the problem.",[45,675],"2024-11-08T16:37:30",{"slug":21332,"status":15,"title":21346,"content":21347,"website":21348,"category":2249,"subcategory":21309,"manualSort":21349,"date_created":47,"last_edited":21350,"real_slug":21332},"How do I get an IP removed from the Spamhaus Blocklist (SBL)?","* The criteria for removal from the SBL is explained on the [Spamhaus Blocklist](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) page.\n* Removals of Spamhaus listings are governed by our removals policy only. All removals from the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) or [ROKSO](https://www.spamhaus.org/faqs/rokso/) are the sole decision of The Spamhaus Project.",[45,675],222,"2024-11-08T16:37:19",{"slug":21338,"status":15,"title":21352,"content":21353,"website":21354,"category":2249,"subcategory":21309,"manualSort":2145,"date_created":47,"last_edited":21355,"real_slug":21338},"I am a system administrator. How can I remove my IP(s) from the Spamhaus Blocklist (SBL)?","Removal requests must be sent by the Internet Service Provider in charge of the listed IP address(es). Therefore, from the system administrator point of view, the process is the following:\n\n+ Consult the the SBL listing page to understand what the spam problem is.\n+ Solve the problem, making sure that it has been solved permanently.\n+ Contact the Abuse/Security desk of your Internet provider, describe the situation and how the problem was solved (*we always need to know how the problem was solved*), and if they agree that the problem has been solved, ask them to send a removal request to the SBL Removals Team.\n+ The removal procedure is described at the bottom of every SBL listing page.",[45,675],"2024-11-08T16:38:02",{"slug":21357,"status":15,"title":21358,"content":21359,"website":21360,"category":2249,"subcategory":21309,"manualSort":21361,"date_created":47,"last_edited":21362,"real_slug":21357},"is-my-ip-listed-in-spamhaus-blocklist-sbl","Is my IP listed in Spamhaus Blocklist (SBL)?","First, check that your IP really is in [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), or any other Spamhaus list, using the [IP and Domain Reputation Checker](https://check.spamhaus.org). Check your domain there, too. If it is listed, follow the links and instructions provided.",[45,675],221,"2024-11-08T16:36:55",{"slug":21336,"status":15,"title":21364,"content":21365,"website":21366,"category":2249,"subcategory":21309,"manualSort":21367,"date_created":47,"last_edited":21368,"real_slug":21336},"Is there any fee for Spamhaus Blocklist (SBL) removal?","* There is **never** any charge or fee associated with removing any Spamhaus listing.\n* Any offer from anyone to remove any Spamhaus listing for a fee is a scam.\n* Spamhaus has no affiliation with anyone offering any ‘blocklist removal’ service, nor can any third party influence or expedite removals from any Spamhaus database.",[45,675],224,"2024-11-08T16:37:44",{"slug":21328,"status":15,"title":21370,"content":21371,"website":21372,"category":2249,"subcategory":21309,"manualSort":2089,"date_created":47,"last_edited":21373,"real_slug":21328},"Listing criteria for inclusion in the Spamhaus Blocklist (SBL)","**Snowshoe spam ranges**\n\nSnowshoe spam style configurations, particularly ranges and domains with poor or frequently changing identification.\n\n**Spam Hosting**\n\nIPs that host spam-advertised websites or other resources used by spammers or malware operations.\n\n**Spam Operations**\n\nKnown spam or malware operations listed in the Spamhaus Register of Known Spam Operations ([ROKSO](https://www.spamhaus.org/faqs/rokso/)).\n\n**Spam** Services\n\nIPs that host services that support spam or malware operations, including but not limited to:\n\n- **Bulletproof hosting**: DNS, web, mail or other services provided with either explicit or tacit actions not to disconnect customers who spam or engage in cybercrime.\n- **Spamware**: Sales or distribution of software whose main purpose is to aid in the sending of high volume unsolicited bulk email.\n- **Scrapers**: Sales or distribution of software whose main purpose is to automatically collect email addresses from web sites or whois records.\n\n**Security Threats**\n\nAny IP address that is deemed to be a security risk to Spamhaus SBL users, including but not limited to:\n\n- **Botnet controllers**: IPs that host botnet command and control (C&C) servers.\n- **Malware**: IPs that host malware-infected websites or other resources that participate in any aspect of attempting to infect other computers, or extract data or personal information, without the knowledge or consent of their owners.\n- **Phish sites**: IPs that host fake login pages to bank and financial institution websites, customer email accounts, customer web hosting sites, VPNs, and other sites in an attempt to steal sensitive private information and/or login credentials.\n- **Ransomware**: IPs that host websites or other resources that participate in any aspect of holding user data for ransom by encrypting it and then demanding payment for the key to decrypt it (“ransomware”).\n- **Hacking Attempts**: IPs that are the source of attempts to crack passwords, scan for vulnerabilites, or other attempts to trespass on other computers without the knowledge or consent of their owners.",[45,675],"2024-11-08T16:36:44",{"slug":21334,"status":15,"title":21375,"content":21376,"website":21377,"category":2249,"subcategory":21309,"manualSort":21378,"date_created":47,"last_edited":21379,"real_slug":21334},"When will my IP be removed from the Spamhaus Blocklist (SBL)?","Once the abuse issue has been terminated, the ISP should request removal by by sending a removal request to the SBL removal queue. This can be done by clicking the “contact the SBL Team” mailto link on the bottom of each SBL listing page.\n\n\nHere is an example of one way of handling a general case of a spammer’s dedicated account:\n\n\n* The server needs to be taken down or disconnected (unless it is a virtual or shared server);\n* Any DNS entries served by the ISPs main DNS servers for the SBL-listed customer should be cleared;\n* Any PTR entries need to be cleared or set back to defaults;\n* The ISP’s MX server should no longer accept mail for the SBL-listed customer;\n* If the IP addresses were SWiP’d or in rWhois, they should be removed or a request for removal to the RIR should have been made.\n\n\n**NOTE:** While there are deliverability consultants who can greatly help improve email sending practices, it is important to know that none of them have any special privilege to influence, expedite or modify [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) or [ROKSO](https://www.spamhaus.org/faqs/rokso/) listings.",[45,675],223,"2024-11-08T16:37:55",{"slug":21310,"status":15,"title":21381,"sort":2156,"category":21382,"sortableFaqs":21385,"faqs":21400},"SBL usage questions",{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21383,"sortedSubcategories":21384},[21302,21309,21310],[2156,2160,2097],[21386,21388,21390,21392,21394,21396,21398],{"id":13266,"faqSubcategories_slug":21310,"item":21387,"collection":29,"sort":9},"how-do-i-use-the-sbl",{"id":13271,"faqSubcategories_slug":21310,"item":21389,"collection":29,"sort":24},"what-zone-should-my-server-or-spam-filter-query",{"id":10023,"faqSubcategories_slug":21310,"item":21391,"collection":29,"sort":36},"how-often-is-the-sbl-zone-updated",{"id":717,"faqSubcategories_slug":21310,"item":21393,"collection":29,"sort":16},"how-does-spamhaus-sbl-organize-network-names",{"id":723,"faqSubcategories_slug":21310,"item":21395,"collection":29,"sort":626},"using-sbl-to-block-apache-websites",{"id":2115,"faqSubcategories_slug":21310,"item":21397,"collection":29,"sort":679},"can-the-sbl-can-also-block-domains-what-is-uribl-sbl",{"id":2214,"faqSubcategories_slug":21310,"item":21399,"collection":29,"sort":617},"using-spamassassin-and-rspamd-with-spamhaus-data-for-sbl",[21401,21405,21410,21414,21419,21423,21426],{"slug":21397,"status":15,"title":21402,"content":21403,"website":21404,"category":2249,"subcategory":21310,"manualSort":15249,"date_created":47,"last_edited":17469,"real_slug":21397},"Can the SBL can also block domains? What is \"URIBL_SBL\"?","SpamAssassin includes rules for this purpose. They are URIBL\\_SBL and URIBL\\_SBL\\_A:\n\n\n* URIBL\\_SBL checks if the IP of the authoritative nameserver of a given domain is listed in the SBL.\n* URIBL\\_SBL\\_A checks if the IP of a given hostname is listed in the SBL.\n\t+ URIBL\\_SBL\\_A was introduced in SpamAssassin 3.4.3\n\n\nOur [SpamAssassin plugin](https://github.com/spamhaus/spamassassin-dqs) retroactively enables 3.4.0 and 3.4.1 to use the same rules.",[45],{"slug":21387,"status":15,"title":21406,"content":21407,"website":21408,"category":2249,"subcategory":21310,"manualSort":21409,"date_created":47,"last_edited":651,"real_slug":21387},"How do I use the SBL?","The Spamhaus Blocklist (SBL) is in a format intended to be used by corporate or ISP mail servers.\n\n\nThe SBL can be used by almost all modern mail servers, by setting the mail server’s anti-spam DNSBL feature (sometimes called “Blacklist DNS Servers” or “RBL servers”) to query *sbl.spamhaus.org*.\n\n\n* Use of the SBL in query mode is free of charge for users with normal mail server traffic.\n* ISPs and corporate networks with heavy email traffic will need to use the [Commercial service](https://www.spamhaus.org/blocklists/commercial/).\n\t+ [Spamhaus DNSBL Usage Terms](https://www.spamhaus.org/blocklists/dnsbl-fair-use-policy/)\n* End users who want SBL protection can ask their email provider if they use the SBL, and if not, ask them to implement it.\n\t+ If this is not possible, end users can look for spam filtering software that is able to use “DNSBL” systems (sometimes called “Blacklist DNS Servers” or “RBL servers”). Most will have the SBL, ZEN, or the older SBL-XBL as a default or available as an option.\n\n\nFor greater spam filtering effectiveness, we recommend using ZEN, which is a [combined zone](https://www.spamhaus.org/blocklists/zen-blocklist) that contains the complete [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/), [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) and [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/) data. Your server can safely reject SMTP connections from any IP listed in ZEN by setting its DNSBL check to query only *zen.spamhaus.org*.\n\n\n* **NOTE:**If your application uses second-stage filtering such as URI checks or full header traversal, please check the following FAQs for further information and cautions.\n\t+ [The XBL FAQs](https://www.spamhaus.org/faqs/exploits-blocklist-xbl/)\n\t+ [The PBL FAQs](https://www.spamhaus.org/faqs/policy-blocklist-pbl/)\n\n\nWe ask that all ISPs using our DNSBL zones inform their customers of the fact. Use of known-to-be-effective spam blocklists is normally seen as a service advantage and strong sales point.\n\n\n* All SBL, XBL and PBL users are welcome to use the “email protected by” SBL, XBL and PBL web badges on sites.\n\n\nFor information on how to configure a mail server to use *sbl.spamhaus.org* please refer to the mail server documentation/manuals, call the software or MTA vendor, or ask a relevant IT department for help. Due to the vast diversity of mail servers in use, we can not offer technical help with the use of the SBL.",[45],219,{"slug":21393,"status":15,"title":21411,"content":21412,"website":21413,"category":2249,"subcategory":21310,"manualSort":15255,"date_created":47,"last_edited":6148,"real_slug":21393},"How does Spamhaus SBL organize network names?","The Spamhaus Blocklist (SBL) records include a field assigning each record to a network identity, usually a domain but sometimes a “NETNAME” if a domain is not used in the IP-whois record. Spamhaus uses the top-level assignment of IP addresses by a [Regional Internet Registry (RIR)](https://en.wikipedia.org/wiki/Regional_Internet_registry) for those SBL names. SBL notifications and Spamhaus [statistics](https://www.spamhaus.org/reputation-statistics/networks/exploit/) are based on those network names.",[45],{"slug":21391,"status":15,"title":21415,"content":21416,"website":21417,"category":2249,"subcategory":21310,"manualSort":21418,"date_created":47,"last_edited":13289,"real_slug":21391},"How often is the SBL zone updated?","The SBL DNS zone is rebuilt and reloaded every 5 minutes, 24/7, to ensure that new spam problems are swiftly blocked and that fixed problems are swiftly removed.\n\n\n* To ensure high redundancy, Spamhaus has over 80 public DNSBL mirror servers located around the world.\n* All respond in realtime to public queries.",[45],195,{"slug":21395,"status":15,"title":21420,"content":21421,"website":21422,"category":2249,"subcategory":21310,"manualSort":15243,"date_created":47,"last_edited":10065,"real_slug":21395},"Using SBL to block Apache websites","There is an Apache tool written by Luca Ercoli called [mod\\_spamhaus](http://www.lucaercoli.it/en/mod_slotlimit.html) that works for this purpose.\n\n\n* Blocked users should be provided a way to see why they have been denied.\n* **NOTE:** This uses the SBL and ***not*** the [XBL](https://www.spamhaus.org/blocklists/exploits-blocklist/) or [PBL](https://www.spamhaus.org/blocklists/policy-blocklist/).\n\t+ XBL contains dynamic IP addresses, meaning the user you would be blocking is probably not going to be the user with the exploited device.\n\t+ The PBL just contains large ranges that should not send email directly to the internet. Please avoid blocking innocent users.\n\n\nBy Default, the tool “mod\\_spamhaus” only blocks POST, PUT, OPTIONS, CONNECT methods.\n\n\n* GET can be added to the list of methods blocked in */etc/apache2/mods-enabled/mod-spamhaus.conf* to prevent miscreants from seeing your website (avoiding the harvesting of email addresses, DDoSing, etc).\n* This webpage called [Using mod\\_spamhaus to block TOR in Apache](http://www.divideandconquer.se/2012/11/18/using-mod_spamhaus-to-block-tor-in-apache/) shows this sort of configuration.\n\n\nOn moderate-traffic websites, we strongly recommend a proper DNS caching system be used, and on high traffic sites our [Data Feed Service](https://www.spamhaus.org/blocklists/commercial/) **must** be implemented.",[45],{"slug":21399,"status":15,"title":21424,"content":659,"website":21425,"category":2249,"subcategory":21310,"manualSort":15246,"date_created":47,"last_edited":17469,"real_slug":21399},"Using SpamAssassin and Rspamd with Spamhaus data for SBL",[45],{"slug":21389,"status":15,"title":21427,"content":21428,"website":21429,"category":2249,"subcategory":21310,"manualSort":21430,"date_created":47,"last_edited":6244,"real_slug":21389},"What zone should my server or spam filter query?","The Spamhaus SBL can be queried at the DNS zone sbl.spamhaus.org.\n\n\n* Like other Spamhaus DNS zones, it has [no ‘A’ record](https://www.spamhaus.org/faqs/dnsbl-usage/#why-is-the-a-record-missing-for-sbl-xbl-pbl-dbl-zen-spamhaus-org)\n* For information about the technicalities of deploying and using SBL (and other Spamhaus DNSBLs), there is an [extensive FAQ](https://www.spamhaus.org/faqs/dnsbl-usage/).",[45],220,[21432,21439,21446],{"id":2156,"collection":84,"sort":9,"faqCategories_id":21433,"item":21436},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21434,"sortedSubcategories":21435},[21302,21309,21310],[2156,2160,2097],{"slug":21302,"status":15,"title":21303,"category":2249,"sort":2136,"sortableFaqs":21437,"faqs":21438},[10034],[21314],{"id":2160,"collection":84,"sort":24,"faqCategories_id":21440,"item":21443},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21441,"sortedSubcategories":21442},[21302,21309,21310],[2156,2160,2097],{"slug":21309,"status":15,"title":21322,"category":2249,"sort":2145,"sortableFaqs":21444,"faqs":21445},[10078,2173,2244,10018,10028,2234],[21330,21332,21338,21357,21336,21328,21334],{"id":2097,"collection":84,"sort":36,"faqCategories_id":21447,"item":21450},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21448,"sortedSubcategories":21449},[21302,21309,21310],[2156,2160,2097],{"slug":21310,"status":15,"title":21381,"category":2249,"sort":2156,"sortableFaqs":21451,"faqs":21452},[13266,13271,10023,717,723,2115,2214],[21397,21387,21393,21391,21395,21399,21389],[21454],{"id":10034,"collection":29,"sort":9,"faqSubcategories_slug":21455,"item":21464},{"slug":21302,"status":15,"title":21303,"sort":2136,"category":21456,"sortableFaqs":21459,"faqs":21461},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21457,"sortedSubcategories":21458},[21302,21309,21310],[2156,2160,2097],[21460],{"id":10034,"faqSubcategories_slug":21302,"item":21314,"collection":29,"sort":9},[21462],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21463,"category":2249,"subcategory":21302,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314},[45],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21465,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314,"category":21466,"subcategory":21469},[45],{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21467,"sortedSubcategories":21468},[21302,21309,21310],[2156,2160,2097],{"slug":21302,"status":15,"title":21303,"category":2249,"sort":2136,"sortableFaqs":21470,"faqs":21471},[10034],[21314],[21473],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21474,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314,"category":21475,"subcategory":21490},[45],{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21476,"sortedSubcategories":21486},[21477,21480,21483],{"slug":21302,"status":15,"title":21303,"category":2249,"sort":2136,"sortableFaqs":21478,"faqs":21479},[10034],[21314],{"slug":21309,"status":15,"title":21322,"category":2249,"sort":2145,"sortableFaqs":21481,"faqs":21482},[10078,2173,2244,10018,10028,2234],[21330,21332,21338,21357,21336,21328,21334],{"slug":21310,"status":15,"title":21381,"category":2249,"sort":2156,"sortableFaqs":21484,"faqs":21485},[13266,13271,10023,717,723,2115,2214],[21397,21387,21393,21391,21395,21399,21389],[21487,21488,21489],{"id":2156,"faqCategories_id":2249,"item":21302,"collection":84,"sort":9},{"id":2160,"faqCategories_id":2249,"item":21309,"collection":84,"sort":24},{"id":2097,"faqCategories_id":2249,"item":21310,"collection":84,"sort":36},{"slug":21302,"status":15,"title":21303,"sort":2136,"category":21491,"sortableFaqs":21494,"faqs":21496},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21492,"sortedSubcategories":21493},[21302,21309,21310],[2156,2160,2097],[21495],{"id":10034,"faqSubcategories_slug":21302,"item":21314,"collection":29,"sort":9},[21497],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21498,"category":2249,"subcategory":21302,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314},[45],{"slug":21309,"status":15,"title":21322,"sort":2145,"category":21500,"sortableFaqs":21586,"faqs":21797},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21501,"sortedSubcategories":21564},[21502,21511,21537],{"slug":21302,"status":15,"title":21303,"sort":2136,"category":21503,"sortableFaqs":21506,"faqs":21508},{"id":2249,"slug":21296,"title":21297,"sort":31,"meta_title":21298,"meta_description":21299,"subcategories":21504,"sortedSubcategories":21505},[21302,21309,21310],[2156,2160,2097],[21507],{"id":10034,"faqSubcategories_slug":21302,"item":21314,"collection":29,"sort":9},[21509],{"slug":21314,"status":15,"title":21317,"content":21318,"website":21510,"category":2249,"subcategory":21302,"manualSort":21320,"date_created":47,"last_edited":6244,"real_slug":21314},[45],{"slug":21309,"status":15,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Questions","FAQs | Legal Q&As relating to spam & Spamhaus ","Find frequently asked questions for any legal queries you have relating to The Spamhaus Project.",[],[],{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23666,"sortedSubcategories":25416},"do-not-route-or-peer-drop","DROP","FAQs | How to use free DROP datasets from Spamhaus ","Find a definition and frequently asked questions relating to listings and usage of Spamhaus' Do Not Route Or Peer (DROP) List and ASN DROP.",[23667,24033,24502,24719],{"slug":23668,"status":15,"title":23668,"sort":2089,"category":23669,"sortableFaqs":23851,"faqs":23924},"ASN DROP",{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23670,"sortedSubcategories":23822},[23671,23701,23744,23764],{"slug":23668,"status":15,"title":23668,"sort":2089,"category":23672,"sortableFaqs":23678,"faqs":23685},{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23673,"sortedSubcategories":23677},[23668,23674,23675,23676],"DROP/EDROP Q&A","Definition-Dont-Route-Or-Peer-DROP","Drop usage questions",[73,31,80,34],[23679,23681,23683],{"id":2158,"faqSubcategories_slug":23668,"item":23680,"collection":29,"sort":9},"asn-drop-what-is-it",{"id":2162,"faqSubcategories_slug":23668,"item":23682,"collection":29,"sort":24},"asn-drop-why-listed",{"id":80,"faqSubcategories_slug":23668,"item":23684,"collection":29,"sort":36},"how-remove-asn-drop",[23686,23691,23696],{"slug":23680,"status":15,"title":23687,"content":23688,"website":23689,"category":668,"subcategory":23668,"manualSort":688,"date_created":47,"last_edited":23690,"real_slug":23680},"What is the ASN-DROP?","The Spamhaus DROP (Don’t Route Or Peer) list contains [autonomous system numbers (ASNs)](https://en.wikipedia.org/wiki/Autonomous_system_(Internet)) that are hijacked or leased by professional spam or cyber-crime operations and used for dissemination of malware, trojan downloaders, botnet controllers, etc, and send no legitimate traffic.",[45],"2024-08-12T08:42:30",{"slug":23682,"status":15,"title":23692,"content":23693,"website":23694,"category":668,"subcategory":23668,"manualSort":14044,"date_created":47,"last_edited":23695,"real_slug":23682},"Why am I listed on the ASN-DROP?","ASNs are listed on the [ASN-DROP lis](https://www.spamhaus.org/drop/asndrop.json)t if they meet the criteria for inclusion in it: if we are observing them to have been hijacked or leased by professional spam or cyber-crime operations.",[45],"2024-08-12T08:42:42",{"slug":23684,"status":15,"title":23697,"content":23698,"website":23699,"category":668,"subcategory":23668,"manualSort":14026,"date_created":47,"last_edited":23700,"real_slug":23684},"How do I remove an ASN from ASN DROP?","To request removal from ASN-DROP, you can use the [IP and Domain Reputation Checker](https://check.spamhaus.org/) to search for the ASN, then follow the steps detailed.",[45],"2024-08-12T08:42:04",{"slug":23674,"status":15,"title":23702,"sort":9,"category":23703,"sortableFaqs":23706,"faqs":23719},"DROP Q&A",{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23704,"sortedSubcategories":23705},[23668,23674,23675,23676],[73,31,80,34],[23707,23709,23711,23713,23716],{"id":36,"faqSubcategories_slug":23674,"item":23708,"collection":29,"sort":9},"what-are-hijacked-netblocks",{"id":16,"faqSubcategories_slug":23674,"item":23710,"collection":29,"sort":24},"what-else-can-isps-use-drop-for",{"id":626,"faqSubcategories_slug":23674,"item":23712,"collection":29,"sort":36},"the-drop-list-is-free-for-any-use-how-can-it-be-any-good",{"id":23714,"faqSubcategories_slug":23674,"item":23715,"collection":29,"sort":16},168,"are-drop-listings-re-evaluated",{"id":23717,"faqSubcategories_slug":23674,"item":23718,"collection":29,"sort":626},169,"where-has-edrop-gone",[23720,23725,23729,23734,23739],{"slug":23715,"status":15,"title":23721,"content":23722,"website":23723,"category":668,"subcategory":23674,"manualSort":47,"date_created":23724,"last_edited":2302,"real_slug":23715},"Do you re-evaluate DROP listings, and if so, how often?","Yes. DROP listings are re-evaluated on a daily basis. Many factors can trigger changes to listings, including contact with involved parties, observation or notification of false positives, automatically detected network reassignments, and more.",[45],"2024-04-08T09:04:33",{"slug":23712,"status":15,"title":23726,"content":23727,"website":23728,"category":668,"subcategory":23674,"manualSort":14006,"date_created":47,"last_edited":10065,"real_slug":23712},"The DROP list is free for any use, how can it be any good?","The DROP list contains IP ranges which are so dangerous to internet users that Spamhaus provides it to anyone who wants to use it, free of charge. Spamhaus believes that due to the vital nature of the DROP list data, it should be available at no cost to anyplace, regardless of size or business type, to protect internet users.",[45],{"slug":23708,"status":15,"title":23730,"content":23731,"website":23732,"category":668,"subcategory":23674,"manualSort":23733,"date_created":47,"last_edited":6211,"real_slug":23708},"What are \"hijacked netblocks\"?","A “hijacked” or a “zombie” netblock is a block of IPs that have been “brought back from the dead”, often by a spammer:\n\n\n* The original owner of the block leaves it derelict for any number of reasons.\n* Squatters then reclaim it with various ploys. This may include registering an abandoned domain name to accept email for the domain contact, printing false letterhead, or doing some social engineering over the telephone.\n* Some hijackers even outright steal IP-space allocated to someone else just by announcing it under their BGP [Autonomous System Number](https://www.spamhaus.org/glossary/#a).\n* Autonomous Systems Numbers can be hijacked as well. Abandoned ASNs are taken by a spammer or spammer’s supplier to announce various IP ranges, so it’s possible to have a hijacked netblock advertised by a hijacked ASN!\n\n\nHijacked netblocks can be found in ranges assigned by every [Regional Internet Registry (RIR)](https://www.spamhaus.org/glossary/#r). \n\nRestoring the proper ownership of a hijacked netblock means finding the original owner – which is often a dissolved company – and jumping through RIR hoops. It’s a slow and laborious process, important but not suitable to stopping today’s spam.\n\n\nThe peering/transit arrangements for these netblocks changes very quickly.\n\n\n* Spamhaus lists the entire hijacked netblock in the SBL, categorized by RIR, and then provides additional pointer records for networks carrying the traffic for that netblock.\n* While such records are often only a single router’s IP address, the record will indicate the greater problem and the full range of IPs.\n* Spamhaus may also provide additional SBL records within a hijacked netblock because [SWiPs](https://teamarin.net/2018/05/03/which-swip-type-is-right-for-you/) or single IPs within the netblock are assigned to different spammers.\n\t+ These can serve as pointers to the upstream, as the block is sometimes SWiPed as portable subnets. Each spammer is then left to find their own transit.\n\n\nMany of these hijacked netblocks find their way into [a ROKSO record specifically for them](https://www.spamhaus.org/faqs/rokso/?rokso_id=ROK2493). Spamhaus lists entire hijacked networks. Some of these netblocks are known to be controlled by a particular spammer and are thus listed under that spammer’s ROKSO records.",[45],118,{"slug":23710,"status":15,"title":23735,"content":23736,"website":23737,"category":668,"subcategory":23674,"manualSort":14003,"date_created":47,"last_edited":23738,"real_slug":23710},"What else can ISPs use DROP for?","Other good uses for [DROP](https://www.spamhaus.org/blocklists/do-not-route-or-peer/) include:\n\n\n* Logging customer queries for DNS servers in any DROP-listed IP space. This is a very good way to discover which are infected with malware.\n* Vetting new transit customers proposed IP ranges against DROP; those ranges are often looking for new routing options.\n* Scoring DROP ranges extra high in such software as [SpamAssassin](http://spamassassin.org).\n* Using DROP ranges in a DNS RPZ zone to invalidate lookups in these ranges. The Spamhaus Technology website offers more information on using DROP in a [DNS Firewall Threat Feed](https://www.spamhaus.com/dataset/dns-firewall-threat-feeds/).",[45],"2024-10-24T08:27:05",{"slug":23718,"status":15,"title":23740,"content":23741,"website":23742,"category":668,"subcategory":23674,"manualSort":47,"date_created":23743,"last_edited":2254,"real_slug":23718},"Where has eDROP gone?","eDROP data was combined into the DROP list on 10 April 2024. You will still benefit from this protection by ensuring your set up is configured to utilize DROP list alone.\n\nTo understand why this update was made, read here [https://www.spamhaus.org/resource-hub/network-security/spamhaus-drop-and-edrop-to-become-a-single-list/](https://www.spamhaus.org/resource-hub/network-security/spamhaus-drop-and-edrop-to-become-a-single-list/)",[45],"2024-04-10T11:38:52",{"slug":23675,"status":15,"title":23745,"sort":24,"category":23746,"sortableFaqs":23749,"faqs":23754},"Definition: \"Don't Route Or Peer\" (DROP)",{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23747,"sortedSubcategories":23748},[23668,23674,23675,23676],[73,31,80,34],[23750,23752],{"id":24,"faqSubcategories_slug":23675,"item":23751,"collection":29,"sort":9},"what-is-drop",{"id":9,"faqSubcategories_slug":23675,"item":23753,"collection":29,"sort":24},"what-is-edrop",[23755,23759],{"slug":23751,"status":15,"title":23756,"content":23757,"website":23758,"category":668,"subcategory":23675,"manualSort":24,"date_created":47,"last_edited":718,"real_slug":23751},"What is DROP?","**Don’t Route Or Peer (DROP)** is an advisory “drop all traffic” list. \n\n[DROP](https://www.spamhaus.org/blocklists/do-not-route-or-peer/) is a tiny subset of the [SBL](https://www.spamhaus.org/blocklists/spamhaus-blocklist/) which is designed for use by firewalls and routing equipment.\n\n\n* The DROP list will **not** include any IP space allocated to a legitimate network and then reassigned – even if reassigned to confirmed spammers.\n* DROP does include netblocks that have been hijacked or are leased by professional spam or cyber-crime operations and are used for dissemination of malware, trojan downloaders, botnet controllers, etc.\n* DROP is composed of **direct allocations** from ARIN, RIPE, APNIC, LACNIC, or other Regional Internet Registries and “portable allocations” (known as “PI”) from RIPE.\n\n\nSpamhaus strongly recommends the use of DROP by Tier-1 and backbone networks. Consulting the [DROP list webpage](https://www.spamhaus.org/blocklists/do-not-route-or-peer/) when someone asks you to route some suspicious IPs can help avoid customers that will cause big problems on your network.",[45],{"slug":23753,"status":15,"title":23760,"content":23761,"website":23762,"category":668,"subcategory":23675,"manualSort":9,"date_created":47,"last_edited":23763,"real_slug":23753},"What is EDROP?","Update: eDROP data was combined into the DROP list on 10 April 2024 - [learn more here](https://www.spamhaus.org/faqs/do-not-route-or-peer-drop#where-has-edrop-gone). \n\n**Extended Don’t Route Or Peer (EDROP)** is an extended version of the DROP list.\n\n* [EDROP](https://www.spamhaus.org/blocklists/do-not-route-or-peer) includes netblocks controlled by professional spamming operations and cyber criminals, that are **not** directly allocated.\n* Direct allocations will **only** be listed in DROP.\n* EDROP only includes netblocks that are **sub-allocations**.\n\nSpamhaus strongly recommends the use of EDROP by Tier-1 and backbone networks. Consulting the [DROP list webpage](https://www.spamhaus.org/blocklists/do-not-route-or-peer) when someone asks you to route some suspicious IPs can help avoid taking on customers that will cause big problems on your network.\n",[45],"2024-10-24T08:18:15",{"slug":23676,"status":15,"title":23765,"sort":36,"category":23766,"sortableFaqs":23769,"faqs":23785},"DROP usage questions",{"id":668,"slug":23662,"title":23663,"sort":27,"meta_title":23664,"meta_description":23665,"subcategories":23767,"sortedSubcategories":23768},[23668,23674,23675,23676],[73,31,80,34],[23770,23772,23774,23776,23778,23780,23782],{"id":679,"faqSubcategories_slug":23676,"item":23771,"collection":29,"sort":9},"who-should-use-the-drop-edrop-list",{"id":67,"faqSubcategories_slug":23676,"item":23773,"collection":29,"sort":24},"are-drop-and-edrop-also-available-via-dns-lookups",{"id":617,"faqSubcategories_slug":23676,"item":23775,"collection":29,"sort":36},"how-often-should-my-system-fetch-the-drop-edrop-list",{"id":2106,"faqSubcategories_slug":23676,"item":23777,"collection":29,"sort":16},"how-can-i-remove-a-range-or-asn-from-drop-edrop-or-asndrop",{"id":2147,"faqSubcategories_slug":23676,"item":23779,"collection":29,"sort":626},"can-i-use-drop-on-my-cisco-router-or-other-firewalls-web-filters-proxies",{"id":2154,"faqSubcategories_slug":23676,"item":23781,"collection":29,"sort":679},"can-drop-be-used-on-other-operating-systems",{"id":23783,"faqSubcategories_slug":23676,"item":23784,"collection":29,"sort":617},173,"how-do-i-convert-the-json-drop-files-to-txt",[23786,23792,23796,23801,23807,23812,23817],{"slug":23773,"status":15,"title":23787,"content":23788,"website":23789,"category":668,"subcategory":23676,"manualSort":2158,"date_created":47,"last_edited":23790,"real_slug":23791},"Is DROP also available via DNS lookups?","All the networks listed in DROP are also listed in the SBL list. A DNS lookup for SBL and ZEN does return a listed status for those networks.\n\n* A 127.0.0.9 return code indicates listings in DROP.\n\n",[45],"2024-10-24T13:36:54","is-drop-also-available-via-dns-lookups",{"slug":23781,"status":15,"title":23793,"content":23794,"website":23795,"category":668,"subcategory":23676,"manualSort":2162,"date_created":47,"last_edited":2318,"real_slug":23781},"Can DROP be used on other operating systems?","For those who use PC routers, here’s a little Perl script to turn the [CIDR](https://www.spamhaus.org/faqs/general-questions) blocks in the [DROP](https://www.spamhaus.org/blocklists/do-not-route-or-peer/) list into Unix **route** commands. Different versions of **route** have slightly different syntax, so you need to pick the one that works with your version. Some versions of **route** take CIDR notation, others require netmasks, so un-comment the one that works for you. (Note the obvious perl one-liner to turn a bit number into a dotted quad.)\n\nTo make day-to-day changes, use -o oldfile where oldfile is the previous version, and it’ll give you just **route delete** and **route add** for the changes. This script is set up to fetch the current list and update once a day, which is frequent enough for nearly all networks, given the slow day-to-day churn and very conservative listing policy of the DROP list.\n\nPlease DO NOT auto-fetch the DROP list more than once per hour!\n\nThese are all old, but still useful. Use at your own discretion!\n\n```perl\n#!/usr/bin/perl \n\n# -\\*- perl -\\*-\nuse Getopt::Std; \nuse strict; \nuse vars qw{%nets $n $m $opt\\_o};\n\ngetopts(‘o:’);\nwhile(\u003C>) { \n\tif(($n, $m) = m{(\\\\d+\\\\.\\\\d+\\\\.\\\\d+\\\\.\\\\d+)/(\\\\d+)}) { \n \t# local sanity check \n die “local network $n”\n \n if $n =~ /^127.|^208.31./;\n \n $nets{$n} = $m; \n } else { \n \tprint “#??? $\\_\\\\n”; \n } \n}\n\n# do old thing here sometime \nif($opt\\_o) { open(OLD, $opt\\_o) or die “Cannot open $opt\\_o $!”;\u003C/p> \u003Cp> while(\u003COLD>) { if(($n, $m) = m{(\\\\d+\\\\.\\\\d+\\\\.\\\\d+\\\\.\\\\d+)/(\\\\d+)}) { my $mask = join ‘.’,unpack “CCCC”, pack “N”, -1\u003C\u003C(32-$m);\u003C/p> \u003Cp> if(exists $nets{$n} and $nets{$n} == $m) { print “# exists route add -net $n/$m\\\\n”; delete $nets{$n}; } else { #print “route delete -net $n -netmask $mask\\\\n”; print “route delete -net $n/$m\\\\n”; } } else { print “#??? $\\_\\\\n”; } } close OLD; }\u003C/p> \u003Cp>while(($n, $m) = each %nets) { my $mask = join ‘.’,unpack “CCCC”, pack “N”, -1\u003C\u003C(32-$m);\u003C/p> \u003Cp> #print “route add -net $n -netmask $m 127.1 -blackhole # m\\\\n”; print “route add -net $n/$m 127.1 -blackhole\\\\n”;\u003C/p> \u003Cp>}\n```\n\nHere’s the code for using DROP in Linux firewalls:\n\n```bash\n#!/bin/bash\n#Script to add firewall rules to a linux system to completely block\n#all traffic to and from networks in the spamhaus drop list.\n#Copyright 2009, William Stearns, wstearns@pobox.com\n#Released under the GPL. This and other tools can be found at\n#http://www.stearns.org/\n#Sole (optional) command line parameter is the file location of the\n#drop list, such as:\n#cd /var/lib/\n#wget http://www.spamhaus.org/drop/drop.lasso\n# ./spamhaus-drop /var/lib/drop.lasso\n#While the DROP file should be regularly updated, this should\n#probably be about once per day or less frequently; do _not_\n#download DROP more than once an hour.\nif [ -n “$1″ ]; \nthen DropList=”$1″\nelse DropList=”./drop.lasso”\nfi\n\nif [ ! -s “$DropList” ]; then\necho “Unable to find drop list file $DropList . Perhaps do:” >&2\necho “wget http://www.spamhaus.org/drop/drop.lasso -O $DropList”\necho “exiting.” >&2\nexit 1\nfi\nif [ ! -x /sbin/iptables ]; then\necho “Missing iptables command line tool, exiting.” >&2\nexit 1\nfi\ncat “$DropList”\n| sed -e 's/;.*//'\n| grep -v '^ *$'\n| while read OneNetBlock ; do\n/sbin/iptables -I INPUT -s “$OneNetBlock” -j DROP\n/sbin/iptables -I OUTPUT -d “$OneNetBlock” -j DROP\n/sbin/iptables -I FORWARD -s “$OneNetBlock” -j DROP\n/sbin/iptables -I FORWARD -d “$OneNetBlock” -j DROP\ndone\n```\n\nBill Stearns also provides this tcpdump command line. It’s tested on Linux and probably works in any Unix/Posix environment, including Cygwin on Windows. A tcpdump error message “Warning: Kernel filter failed: Cannot allocate memory” seems to indicate that the filter can’t fit in kernel memory, and it appears that tcpdump then switches over to filtering in userspace.\n\n```bash\ntcpdump -tnp \\`cat /var/lib/drop.lasso \n| sed -e 's/;.\\*//' \n| grep -v '^ \\*$' \n| ( read OneAddr ; echo -n \"net $OneAddr\" ; while read OneAddr ; do echo -n \" or net $OneAddr\" ; done ; echo )\\`\n```\n\nHere is a script that converts the DROP list into Qmail’s tcpserver blacklist:\n\n```perl\n#!/usr/bin/perl \n#\n# This script converts CIDR notation from STDIN or specified files to \n# the format used for generating tcpserver’s blacklist. \n#\n# Usage example: \n#\n# Add this cronjob: \n# 0 0 \\* \\* \\* /usr/bin/wget http://www.spamhaus.org/drop/drop.lasso -O- 2>/dev/null|/usr/bin/drop2blacklist.pl >/etc/tcp.smtp.droplist \n#\n# Then generate your tcpserver’s CDB files as follow (or modify qmailctl as needed): \n#\n# cat /etc/tcp.smtp /etc/tcp.smtp.droplist|tcprules /etc/tcp.smtp.cdb /etc/.tcp.smtp.tmp \n# chmod 644 /etc/tcp.smtp.cdb \n# \n# \n# Author: Thomas Guyot-Sionnest \u003Ctguyot@gmail.com> \n# This script has been released into the public domain. \n# This script comes with absolutely no warranty. \n\nuse strict; \nuse warnings; \nuse Net::IP;\n# Make this an empty string to remove the trailing dot \nmy $dot = ‘.’;\nwhile (\u003C>) { \nnext if (m/^\\\\s\\*(?:;.\\*)?$/); \ns/\\\\s\\*;.\\*//; \nmy $ip = Net::IP->new($\\_) or die (“Invalid IP Address: ‘$\\_’\\\\n”); \ndie (“IPv6 not supported\\\\n”) if ($ip->version() != 4); \nprint map { “$\\_:deny\\\\n” } rangeexpand($ip->ip(), $ip->last\\_ip()); \n}\u003C/p> \u003Cp>\nsub rangeexpand { \nmy $lowr = shift; \nmy $highr = shift;\u003C/p> \u003Cp> \nreturn ipexpand(split(/\\\\./, “$lowr.$highr”)); \n}\u003C/p> \u003Cp>\nsub ipexpand { \nmy @low = splice(@\\_,0,4); \nmy @high = splice(@\\_,0,4);\u003C/p> \u003Cp> \nmy @list; \nif ($low\\[0\\] != $high\\[0\\]) { \npush(@list, ipexpand(@low,$low\\[0\\],255,255,255)); \nfor (my $i=$low\\[0\\]+1; $i\u003C$high\\[0\\]; $i++) { \npush(@list, ipexpand($i,0,0,0,$i,255,255,255)); \n} \npush(@list,ipexpand($high\\[0\\],0,0,0,@high)); \n} elsif ($low\\[1\\] != $high\\[1\\]) { \nif ($low\\[1\\] == 0 && $high\\[1\\] == 255) { \npush(@list,”$low\\[0\\]$dot”); \n} else { \npush(@list,ipexpand(@low,$low\\[0\\],$low\\[1\\],255,255)); \nfor (my $i=$low\\[1\\]+1; $i\u003C$high\\[1\\]; $i++) { \npush(@list,ipexpand($low\\[0\\],$i,0,0,$low\\[0\\],$i,255,255)); \n} \npush(@list,ipexpand($high\\[0\\],$high\\[1\\],0,0,@high)); \n} \n} elsif ($low\\[2\\] != $high\\[2\\]) { \nif ($low\\[2\\] == 0 && $high\\[2\\] == 255) { \npush(@list,”$low\\[0\\].$low\\[1\\]$dot”); \n} else { \npush(@list,ipexpand(@low,$low\\[0\\],$low\\[1\\],$low\\[2\\],255)); \nfor (my $i=$low\\[2\\]+1; $i\u003C$high\\[2\\]; $i++) { \npush(@list,ipexpand($low\\[0\\],$low\\[1\\],$i,0,$low\\[0\\],$low\\[1\\],$i,255)); \n} \npush(@list,ipexpand($high\\[0\\],$high\\[1\\],$high\\[2\\],0,@high)); \n} \n} elsif ($low\\[3\\] != $high\\[3\\]) { \nif ($low\\[3\\] == 0 && $high\\[3\\] == 255) { \npush(@list,”$low\\[0\\].$low\\[1\\].$low\\[2\\]$dot”); \n} else { \npush(@list,map { “$low\\[0\\].$low\\[1\\].$low\\[2\\].$\\_” } $low\\[3\\]..$high\\[3\\]); } \n} else { \npush(@list,”$low\\[0\\].$low\\[1\\].$low\\[2\\].$low\\[3\\]”); }\u003C/p> \u003Cp> return @list \n}\n```",[45],{"slug":23779,"status":15,"title":23797,"content":23798,"website":23799,"category":668,"subcategory":23676,"manualSort":617,"date_created":47,"last_edited":23800,"real_slug":23779},"Can I use DROP on my Cisco router, or other firewalls, web filters & proxies?","If your router is a Cisco device and you don’t have BGP support on it (or don’t want to use it), you can also use a script called *cisco-tools*, developed by Marco d’Itri.\n\n\n* The tool can be [downloaded directly](http://www.linux.it/~md/software/cisco-tools-0.3.tgz) from his [website](http://www.linux.it/~md/software/).\n* Every time *cisco-tools* is run by crontab, it will download the list and report if there are changes. When run interactively it will remove old entries and ask whether any new entry should be used or not.\n\n\nHere is a short list of helpful links for various firewalls, web filters & proxies:\n\n\n* On the [OISF](https://oisf.net/) Community website: [Suricata](http://www.openinfosecfoundation.org/) rules [from Emerging Threats](http://rules.emergingthreats.net/blockrules/emerging-drop.suricata.rules).\n* Code [in PHP](http://www.potato-people.com/code/misctools/spamhausdrop.phps) to create IPTables.\n* Here is a Bash script to sync the DROP list into a Quagga/Linux route server: [spamhaus2quagga.sh](https://gist.github.com/dotysan/8463112).\n* A script to add the DROP list into Linux iptables:[spamhaus.sh](https://github.com/cowgill/spamhaus).\n\n\n**NOTE:** The data file & CIDR ranges may have to be manipulated for each system’s unique requirements. \n\n\nUSE AT YOUR OWN RISK!",[45],"2024-10-24T13:38:10",{"slug":23777,"status":15,"title":23802,"content":23803,"website":23804,"category":668,"subcategory":23676,"manualSort":679,"date_created":47,"last_edited":23805,"real_slug":23806},"How can I remove a range or ASN from DROP or ASNDROP?","Ranges in DROP are connected to the corresponding SBL record mentioned in the DROP file.\n\n* Once the SBL record is removed, the ranges will automatically leave DROP.\n* To request removal from ASN-DROP, you can use the [IP and Domain Reputation Checker](https://check.spamhaus.org/) to search for the ASN, then follow the steps detailed.\n",[45],"2024-10-24T13:38:53","how-can-i-remove-a-range-or-asn-from-drop-or-asndrop",{"slug":23784,"status":15,"title":23808,"content":23809,"website":23810,"category":668,"subcategory":23676,"manualSort":47,"date_created":23811,"last_edited":2318,"real_slug":23784},"How do I convert the JSON DROP files to TXT?","If you are a long term user of the text (.txt) DROP files a jq command can be used to convert the JSON file:\n\n**DROP**\n\n```bash\ntail -1 drop_v4.json | jq -r '\"; Spamhaus DROP List \\(.timestamp | strftime(\"%Y/%m/%d\")) - \\(.copyright)\\n; https://www.spamhaus.org/drop/drop_v4.json\\n; Last-Modified: \\(.timestamp | strftime(\"%a, %d %b %Y %H:%M:%S UTC\"))\\n; Expires: \\(.timestamp+93600 | strftime(\"%a, %^C%b %Y %H:%M:%S UTC\"))\"' > drop.txt \njq -r 'select(.type == null) | (.cidr) + \" ; \" + (.sblid)' drop_v4.json >> drop.txt \necho \"; EOF\" >> drop.txt\n```\n\n**DROPv6**\n\n```bash\ntail -1 drop_v6.json | jq -r '\"; Spamhaus IPv6 DROP List \\(.timestamp | strftime(\"%Y/%m/%d\")) - \\(.copyright)\\n; https://www.spamhaus.org/drop/drop_v6.json\\n; Last-Modified: \\(.timestamp | strftime(\"%a, %d %b %Y %H:%M:%S UTC\"))\\n; Expires: \\(.timestamp+93600 | strftime(\"%a, %^C%b %Y %H:%M:%S UTC\"))\"' > dropv6.txt \njq -r 'select(.type == null) | (.cidr) + \" ; \" + (.sblid)' drop_v6.json >> dropv6.txt \necho \"; EOF\" >> dropv6.txt\n```",[45],"2024-05-08T13:44:46",{"slug":23775,"status":15,"title":23813,"content":23814,"website":23815,"category":668,"subcategory":23676,"manualSort":626,"date_created":47,"last_edited":23816,"real_slug":23775},"How often should my system fetch the DROP list?","Please DO NOT auto-fetch the DROP list more than once per hour!\n\n\nThe DROP list changes quite slowly. There is no need to update cached data more than once per hour, in fact once per day is more than enough in most cases.\n\n\nAutomated downloads must be at least one hour apart.\n\n\nNOTE: Excessive downloads may result in your IP being firewalled from the Spamhaus website.",[45],"2024-10-24T13:39:49",{"slug":23771,"status":15,"title":23818,"content":23819,"website":23820,"category":668,"subcategory":23676,"manualSort":16,"date_created":47,"last_edited":23821,"real_slug":23771},"Who should use the DROP list?","[DROP](https://www.spamhaus.org/blocklists/do-not-route-or-peer/) can be used by any appliance that has the ability to block or filter IP address ranges on their network.\n\n\nThe [DROP list](https://www.spamhaus.org/drop/drop.txt) is also open for all to download and use, there is no fee for usage. Our requirements are simple:\n\n\n* When used in a product, credit for the use must be given to The Spamhaus Project, and the date and copy text should remain with the file and data.\n\n\nPlease check regularly to ensure you have the latest version of the DROP list.\n\n\n* The check and update should be automated. Importing this list into a network filter without regular updates can cause problems.\n* The DROP list data should not be downloaded from our website more than once per day.\n\n\n**NOTE:** \n\nMost of the other Spamhaus data-sets (SBL, XBL, PBL) are designed for filtering during the SMTP connection.\n\n\n* The DROP list is small in comparison and should **not** be considered a replacement for them.\n* DROP can be used to enhance existing filtering and security measures.\n\n\nFor Internet Service Providers (ISPs) or organisations that can run the Border Gateway Protocol (BGP) on their border routers, Spamhaus offers DROP along with its botnet C&C list (BGPCC) as a BGP feed, with which any networking device can peer using the BGP procotol. More information about this service can be found on the [Spamhaus BGPf 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