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We describe a use case around Luggage handling for a commercial airline where we answer users queries regarding various policies such as luggage dimensions, restrictions on carry-on items, travel routes etc. We have encoded the domain entities, relationships, processes and polices in the knowledge graph and created a generic semantic natural language processing engine to process user queries and retrieve the correct results from a knowledge graph.","publisher":"SEMWEB","publication_date":"2020,,"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"low","language":"en","title":"Unscripted Conversation through Knowledge Graph","broadcastable":false,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [4646101]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "full_page_mobile_sutd_modal"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 'edu.academia.applesignon';</script><script defer="" src="https://accounts.google.com/gsi/client"></script><div class="ds-loswp-container"><div class="ds-work-card--grid-container"><div class="ds-work-card--container js-loswp-work-card"><div class="ds-work-card--cover"><div class="ds-work-cover--wrapper"><div class="ds-work-cover--container"><button class="ds-work-cover--clickable js-swp-download-button" data-signup-modal="{"location":"swp-splash-paper-cover","attachmentId":89117526,"attachmentType":"pdf"}"><img alt="First page of “Unscripted Conversation through Knowledge Graph”" class="ds-work-cover--cover-thumbnail" src="https://0.academia-photos.com/attachment_thumbnails/89117526/mini_magick20220730-1-1nbxq6p.png?1659159227" /><img alt="PDF Icon" class="ds-work-cover--file-icon" src="//a.academia-assets.com/assets/single_work_splash/adobe.icon-574afd46eb6b03a77a153a647fb47e30546f9215c0ee6a25df597a779717f9ef.svg" /><div class="ds-work-cover--hover-container"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span><p>Download Free PDF</p></div><div class="ds-work-cover--ribbon-container">Download Free PDF</div><div class="ds-work-cover--ribbon-triangle"></div></button></div></div></div><div class="ds-work-card--work-information"><h1 class="ds-work-card--work-title">Unscripted Conversation through Knowledge Graph</h1><div class="ds-work-card--work-authors ds-work-card--detail"><a class="ds-work-card--author js-wsj-grid-card-author ds2-5-body-md ds2-5-body-link" data-author-id="4646101" href="https://iimcal.academia.edu/ShubhashisSengupta"><img alt="Profile image of Shubhashis Sengupta" class="ds-work-card--author-avatar" src="https://0.academia-photos.com/4646101/1948174/2304095/s65_shubhashis.sengupta.jpg" />Shubhashis Sengupta</a></div><p class="ds-work-card--detail ds2-5-body-sm">2020</p><p class="ds-work-card--work-abstract ds-work-card--detail ds2-5-body-md">In this paper, we introduce “unscripted conversation” free form dialog over a domain knowledge graph. 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