Cloud Operations Center (COC) Service Agreement-HUAWEI CLOUD

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href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_ims.html"> <span class="">Image Management Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="AOM Service Disclaimer" title="AOM Service Disclaimer" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_aom.html"> <span class="">AOM Service Disclaimer</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="APM Service Agreement" title="APM Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_apm.html"> <span class="">APM Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD Enterprise Management Service Agreement" title="HUAWEI CLOUD Enterprise Management Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_emm.html"> <span class="">HUAWEI CLOUD Enterprise Management Service Agreement</span> </a> <i class="point-icon"></i> </dd> 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href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-devcloud.html"> <span class="">DevCloud Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="EIHealth Service Statement" title="EIHealth Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-eihealth.html"> <span class="">EIHealth Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD Meeting Service Agreement" title="HUAWEI CLOUD Meeting Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_meeting.html"> <span class="">HUAWEI CLOUD Meeting Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="ModelArts Service Statement" title="ModelArts Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-modelarts.html"> <span class="">ModelArts Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="CEC Service Statement" title="CEC Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_cloudcc.html"> <span class="">CEC Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Data Security Center Service Statement" title="Data Security Center Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_dsc.html"> <span class="">Data Security Center Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Object Storage Migration Service Disclaimer" title="Object Storage Migration Service Disclaimer" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/20210720153344619.html"> <span class="">Object Storage Migration Service Disclaimer</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Managed Threat Detection Service Statement" title="Managed Threat Detection Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/MTD.html"> <span class="">Managed Threat Detection Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei DLI Service Statement" title="Huawei DLI Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_dli.html"> <span class="">Huawei DLI Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei HiLens Service Disclaimer" title="Huawei HiLens Service Disclaimer" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/hilens.html"> <span class="">Huawei HiLens Service Disclaimer</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Cloud Connect Service Statement" title="Cloud Connect Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_cc.html"> <span class="">Cloud Connect Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei MRS Service Statement" title="Huawei MRS Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/mrs.html"> <span class="">Huawei MRS Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Global Accelerator Service Statement" title="Global Accelerator Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_ga.html"> <span class="">Global Accelerator Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Cloud Certificate Manager (CCM) Service Statement" title="Cloud Certificate Manager (CCM) Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/ccm.html"> <span class="">Cloud Certificate Manager (CCM) Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="IoT Device Access Service Statement" title="IoT Device Access Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_iotda.html"> <span class="">IoT Device Access Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD WeLink Service Agreement" title="HUAWEI CLOUD WeLink Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_welink.html"> <span class="">HUAWEI CLOUD WeLink Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="CBR Cross-Region Replication Disclaimer" title="CBR Cross-Region Replication Disclaimer" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_cbr_replication.html"> <span class="">CBR Cross-Region Replication Disclaimer</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name=" HUAWEI CLOUD RAM Service Statement" title=" HUAWEI CLOUD RAM Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-ram.html"> <span class=""> HUAWEI CLOUD RAM Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud Firewall Service Statement" title="Huawei Cloud Firewall Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/cfw.html"> <span class="">Huawei Cloud Firewall Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="MPC Service Statement" title="MPC Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_mpc.html"> <span class="">MPC Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD Organizations Service Statement" title="HUAWEI CLOUD Organizations Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-organizations.html"> <span class="">HUAWEI CLOUD Organizations Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Blockchain Service Statement" title="Blockchain Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_bcs.html"> <span class="">Blockchain Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD Internal Individual Development Service Disclaimer" title="HUAWEI CLOUD Internal Individual Development Service Disclaimer" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_internaldeveloper_en.html"> <span class="">HUAWEI CLOUD Internal Individual Development Service Disclaimer</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="OA Service Statement" title="OA Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/oa.html"> <span class="">OA Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud Support Plans Service Statement" title="Huawei Cloud Support Plans Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/supportplan.html"> <span class="">Huawei Cloud Support Plans Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name=" InnoStage Workbench Service Agreement" title=" InnoStage Workbench Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/haydncsf.html"> <span class=""> InnoStage Workbench Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="GSL Service Statement" title="GSL Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_gsl.html"> <span class="">GSL Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud O&M Service Statement" title="Huawei Cloud O&M Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/hcoms.html"> <span class="">Huawei Cloud O&M Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud EdgeSec Service Agreement" title="Huawei Cloud EdgeSec Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/edgesec.html"> <span class="">Huawei Cloud EdgeSec Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="CDN Service Statement" title="CDN Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_cdn.html"> <span class="">CDN Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Whole Site Acceleration (WSA) Service Agreement" title="Whole Site Acceleration (WSA) Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_wsa.html"> <span class="">Whole Site Acceleration (WSA) Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Savings Plans Agreement" title="Savings Plans Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/savingsplans.html"> <span class="">Savings Plans Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="HUAWEI CLOUD Customer Test Agreement" title="HUAWEI CLOUD Customer Test Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_cta.html"> <span class="">HUAWEI CLOUD Customer Test Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Anti-DDoS Service Statement" title="Anti-DDoS Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/aad.html"> <span class="">Anti-DDoS Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Server Migration Service Agreement" title="Server Migration Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/sms.html"> <span class="">Server Migration Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Service Statement for Huawei Cloud Extended Use Program" title="Service Statement for Huawei Cloud Extended Use Program" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/ext.html"> <span class="">Service Statement for Huawei Cloud Extended Use Program</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Image Recognition Service Statement " title="Image Recognition Service Statement " href="https://www.huaweicloud.com/intl/en-us/declaration-sg/image.html"> <span class="">Image Recognition Service Statement </span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="OCR Service Agreement" title="OCR Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-ocr.html"> <span class="">OCR Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="KooMessage Service Statement" title="KooMessage Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/koomessage.html"> <span class="">KooMessage Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Facial Recognition Service Statement" title="Facial Recognition Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-frs.html"> <span class="">Facial Recognition Service Statement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Content Moderation Service Agreement" title="Content Moderation Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/moderation.html"> <span class="">Content Moderation Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="VOD Cloud Service Agreement" title="VOD Cloud Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/vod-cloud-server.html"> <span class="">VOD Cloud Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Key Pair Service Agreement" title="Key Pair Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_kps.html"> <span class="">Key Pair Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Migration Center Service Agreement" title="Migration Center Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa_mgc.html"> <span class="">Migration Center Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Image Search Service Agreement" title="Image Search Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/imagesearch.html"> <span class="">Image Search Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="SecMaster Service Agreement" title="SecMaster Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-secmaster.html"> <span class="">SecMaster Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Resource Governance Center (RGC) Service Agreement" title="Resource Governance Center (RGC) Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/rgc.html"> <span class="">Resource Governance Center (RGC) Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Cloud Operations Center (COC) Service Agreement" title="Cloud Operations Center (COC) Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-coc.html"> <span class="">Cloud Operations Center (COC) Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Key Pair Service Agreement" title="Key Pair Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-kps.html"> <span class="">Key Pair Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Video Intelligent Analysis Service Agreement" title="Video Intelligent Analysis Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/vias.html"> <span class="">Video Intelligent Analysis Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Hyper Elastic Cloud Server (HECS) Service Agreement" title="Hyper Elastic Cloud Server (HECS) Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/hcss.html"> <span class="">Hyper Elastic Cloud Server (HECS) Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Live Service Agreement" title="Live Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-live.html"> <span class="">Live Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud Flexus (Flexus) Service Agreement" title="Huawei Cloud Flexus (Flexus) Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/flexus.html"> <span class="">Huawei Cloud Flexus (Flexus) Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud KooPhone Service Agreement" title="Huawei Cloud KooPhone Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-koophone.html"> <span class="">Huawei Cloud KooPhone Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="OrgID Service Agreement" title="OrgID Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-orgid.html"> <span class="">OrgID Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud MetaStudio Service Agreement" title="Huawei Cloud MetaStudio Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-metastudio.html"> <span class="">Huawei Cloud MetaStudio Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="KooDrive Service Agreement" title="KooDrive Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-koodrive.html"> <span class="">KooDrive Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="SFS Turbo Service Agreement" title="SFS Turbo Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-sfsturbo.html"> <span class="">SFS Turbo Service Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Elastic Cloud Server Service Statement" title="Elastic Cloud Server Service Statement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/ecs.html"> <span class="">Elastic Cloud Server Service Statement</span> </a> <i class="point-icon"></i> </dd> </dl> </li> <li class="nav-item"> <p title="Service Level Agreement" class="">Service Level Agreement</p> <i class="foldIcon"></i> <dl class="the_sidebar"> <dd class="nav-item"> <a bi_name="Huawei Cloud Service Level Agreement" title="Huawei Cloud Service Level Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/sla.html"> <span class="">Huawei Cloud Service Level Agreement</span> </a> <i class="point-icon"></i> </dd> </dl> </li> <li class="nav-item"> <p title="Marketplace Agreement" class="">Marketplace Agreement</p> <i class="foldIcon"></i> <dl class="the_sidebar"> <dd class="nav-item"> <a bi_name="[Partner Product] Huawei Cloud KooGallery Partner Product User Agreement" title="[Partner Product] Huawei Cloud KooGallery Partner Product User Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/ppua.html"> <span class="">[Partner Product] Huawei Cloud KooGallery Partner Product User Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="[Partner Product] Huawei Cloud KooGallery Partner Product Seller Agreement" title="[Partner Product] Huawei Cloud KooGallery Partner Product Seller Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/seller.html"> <span class="">[Partner Product] Huawei Cloud KooGallery Partner Product Seller Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product User Agreement" title="[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product User Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/kgjop_useragreemt.html"> <span class="">[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product User Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product Seller Agreement" title="[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product Seller Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/kgjop_vendoragreement.html"> <span class="">[Joint Operation Product] Huawei Cloud KooGallery Joint Operation Product Seller Agreement</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="[Huawei Product] Huawei Cloud KooGallery Huawei Product User Agreement" title="[Huawei Product] Huawei Cloud KooGallery Huawei Product User Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/hpua.html"> <span class="">[Huawei Product] Huawei Cloud KooGallery Huawei Product User Agreement</span> </a> <i class="point-icon"></i> </dd> </dl> </li> <li class="nav-item"> <p title="Developer Agreement" class="">Developer Agreement</p> <i class="foldIcon"></i> <dl class="the_sidebar"> <dd class="nav-item"> <a bi_name="Privacy Statement for Huawei Cloud Developer Platform" title="Privacy Statement for Huawei Cloud Developer Platform" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/developer_privacy_statement.html"> <span class="">Privacy Statement for Huawei Cloud Developer Platform</span> </a> <i class="point-icon"></i> </dd> <dd class="nav-item"> <a bi_name="Huawei Cloud Developer Service Agreement" title="Huawei Cloud Developer Service Agreement" href="https://www.huaweicloud.com/intl/en-us/declaration-sg/developer_service_agreement.html"> <span class="">Huawei Cloud Developer Service Agreement</span> </a> <i class="point-icon"></i> </dd> </dl> </li> </ul> <div class="drag-line"></div> </div> <style> .left_sidebar .the_sidebar dd a:hover { color: rgb(226, 40, 53); } .the_sidebar .nav-item.active a.active { color: rgb(226, 40, 53); } </style>  <script> var href = 'tsa-coc.html'; $("[href$='/" + href + "']").closest("dd.nav-item").addClass("active"); $("[href$='/" + href + "']").closest("li.nav-item").find("p").addClass("sidebar_active"); $("[href$='/" + href + "']").addClass("active"); </script> <div class="law_right"> <div class="wrapper"> <div class="content-block"> <div class="tile-content"> <div class="mod-about"> <h2 class="category hidden-print"> Cloud Operations Center (COC) Service Agreement <div id="printcontent" class="print" data-clickable='true' style=""> <div class="print-logo"></div> <div class="print-text">Print</div> </div> <hr> </h2> <h2 class="show-print">Cloud Operations Center (COC) Service Agreement</h2> <div class="text_list"> <p style="text-align: justify;"><span style="font-size: 12pt;">This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities during your use of Huawei Cloud services. Please read this document carefully and make sure that you fully understand its terms, <strong>particularly those in bold, as they have a significant impact on your rights, limitations, and exclusions of liability.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">You understand and agree that by using any services in this Agreement, you are deemed to have reviewed and agreed to the General Terms of Service and the Dedicated Terms of Service for the service you use. This Agreement shall become legally binding upon first use. If you do not agree to some or all of the terms in this Agreement, you shall stop using related services.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1. General Terms of Service</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.1 Contracting Entity </strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">This Agreement is entered into by and between <strong>Huawei Cloud Contracting Party as defined in Section 15.4 of Huawei Cloud Customer Agreement (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User").</strong> Once this Agreement takes effect, it holds legal binding between you and Huawei Cloud. You acknowledge that you are a natural person, legal person, or organization that has full capacity for civil conduct and may independently carry out civil juristic acts. If the foregoing is not true, please do not use any Huawei Cloud services. Otherwise, you shall bear responsibility for all consequences caused thereupon. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you. In the event that you register on behalf of a company or other legal entity, or use this Service in a manner permitted by Huawei Cloud, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.2 Separate Agreement </strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate into this Service, you may be required to sign a separate agreement with us or our partners. <strong>You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.</strong> If this Agreement conflicts with the separate agreement, the separate agreement shall prevail.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.3 Agreement</strong> <strong>Update </strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest Agreement. <strong>If you do not agree to part or all of the latest Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest </strong>Agreement<strong>.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.4 Service Maintenance </strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>We may maintain this Service from time to time through upgrading applications, installing patches, fixing bugs, or other means. We will make all reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You shall agree to make your best efforts to comply with any cooperation requirements you are notified of.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.5 Your Content</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.5.1 <strong>The definition and related regulations of "Your Content" are subject to the <em>HUAWEI CLOUD Customer Agreement</em> (<a href="https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html">https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html</a>).</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service,<strong> Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.5.3 You have the right to upload, delete, and modify your content. <strong>Exercise caution when deleting or modifying data and</strong><strong>, as you shall bear the consequences of these operations.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.5.4 <strong>You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.6 You are committed to being responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be held liable.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.7 Our Limited Warranty</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to provide the cloud service after a certain lifecycle of the cloud service.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the <em>HUAWEI CLOUD Customer Agreement</em> (<a href="https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html">https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html</a>).</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.8 Agreement</strong> <strong>by Both Parties</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations.<strong> We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. </strong>If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including <em>Site Terms</em>, <em>Privacy Statement</em>, <em>Acceptable Use Policy</em>, <em>HUAWEI CLOUD</em> <em>Customer Agreement</em>, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"),<strong> we have the right to delete prohibited content, prohibit your use of related services and access to related content, or suspend related services. </strong><strong>In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act or omission.</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.8.2 <strong>Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. </strong>If any device fault or network interruption occurs due to your own or a third-party negligence, you shall resolve the issue in a timely manner to avoid impacting Huawei Cloud services.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.8.3 When the lifecycle of a specific cloud service reaches its end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will make our best commercial efforts to notify you. After reading and understanding the notification, you shall agree to upgrade related services or migrate related services to updated software and hardware.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>1.9 Disclaimer</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.9.1 You understand and agree that we are not liable for unavailability of related services in the following situations:</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) Service unavailability due to force majeure</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">c) Service unavailability due to your own reasons or other non-Huawei Cloud reasons</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">d) Service unavailability during regular service maintenance</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches its end of all service activities, we will make our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time frame based on the notification given by Huawei Cloud. If you do not upgrade the service to the new version, you agree that Huawei Cloud has the right to automatically upgrade it when the opportunity arises. We shall not be liable for any potential service outages arising from the upgrade.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2. Cloud Operations Center (COC) Service Specific Terms</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.1 Service Content</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">COC is a unified O&M portal for HUAWEI CLOUD customers to implement IT Service Management (ITSM) and IT Operation Management (ITOM) solutions.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) COC provides varied features, like the O&M workbench, application resource management, resource O&M, automated O&M, parameter management, incident management, change management, task management, and availability optimization. These features may be optimized or modified by the service provider based on user requirement changes or service version iteration, or they may be suspended temporarily due to scheduled or unscheduled maintenance.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) This Agreement only applies to your use of this Service via the Huawei Cloud console.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">Third-Party Service or Content:</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) When using this Service, you may be provided with services or content from third parties, or you may be presented with links that can redirect you to third-party platforms or websites. For example, Teams can be used to notify you of messages, and WarRoom requests can be initiated to enable group communication on Teams.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) Third-party services or content are independent of this Service. Before you accept the third-party services or agree to be redirected to third-party platforms or websites, please read and decide whether you agree to the terms and privacy statements of the third-party service.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">c) We make no representation or warranty of any kind with respect to third-party services, content, or platforms, and shall not be held liable for any losses, damages, expenses, or costs of any nature that may result from the use of such third-party services, content, or platforms.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.2 Collection and Processing of Your Personal Data</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">You understand and agree that in order for us to provide this Service to you, you shall consent to the collection and use of certain personal data. The data includes: (1) Cloud service resource information for managing tenant resources. (2) Alias for identifying a user. <strong>Your above data will be processed and stored in the country/region in accordance with the country/region you choose to upload the data. Currently, the country/region for you to choose include Singapore. In addition, the data will be immediately deleted once the storage period expires. </strong>You understand and agree that the information above is necessary in order for us to provide this Service to you. If you do not provide or do not allow us to collect, use, and process the above data, HUAWEI CLOUD will not be able to provide this Service to you. For the entire duration of you using the service, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the <em>Privacy Statement</em> (<a href="https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html">https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html</a>).</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.3 Cooperation You Need to Provide</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) To use COC features such as resource O&M, automated O&M, and chaos engineering, you need to install UniAgent on your host. If data leakage occurs because of your use of unauthorized OSs or software or through device infection by Trojans, you understand and agree to bear the consequences and ensure that Huawei Cloud will not suffer any losses.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) If you need to perform a chaos drill on your Elastic Cloud Servers (ECSs), first install fault injection probe (hereinafter referred to as "the probe") on your ECSs. The probe is used to inject and rectify faults, and record logs during the drill. After the drill, the system automatically clears the probe. However, the logs will be stored on your ECSs for issue analysis and can be cleared manually.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">c) If you need to perform a chaos drill on your Cloud Container Engine (CCE) cluster, first install CCE plug-ins (including coc-cdr-operator and coc-cdr-k8s-network) in your CCE cluster. After the drill, coc-cdr-operator and coc-cdr-k8s-network are uninstalled automatically, but their images remain in the CCE cluster where the fault was injected. You can manually delete the images from the cluster.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.4 Restrictions</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">You shall not use COC for any of the following purposes:</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) Unapproved fault injection, script or job execution, and OS patch repair of products on your organization</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) Unauthorized fault injection, script or job execution, and OS patch repair on products of other individuals or organizations</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">In the event of any of the above, we have the right to unilaterally suspend or terminate the provisioning of this Service to you and ask you to compensate us for any and all losses arising therefrom. In addition, we have the right to withhold any cloud service fees or support service fees you have already paid.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">If you apply this Service to specific industries (such as education, healthcare, and banking), you must comply with the user data protection laws and content management laws stipulated by related countries/regions. We do not assume any responsibility for this.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.5 Service Pricing</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The basic features of this Service are free of charge, and some advanced features are charged. You can view the billing details on the service console.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>2.6 Disclaimer</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">Please carefully read descriptions for COC on the Huawei Cloud official website and ensure that COC is compatible with your OSs, cloud servers, or other products or services. <strong>HUAWEI CLOUD is not liable for:</strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">a) <strong>Service unavailability or service failures caused by your (or your end users') misoperations or misconfigurations</strong>. Before performing a chaos engineering drill, read the chaos engineering drill guide and feature description as well as the tips carefully to develop a comprehensive fault injection solution and an emergency handling plan for risk mitigation.</span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">b) <strong>Service unavailability or service failures caused by your (or your end users') failure of evaluation of service impacts.</strong> The patch repair feature may restart your hosts, and you shall be aware of the risks, such as service interruption and data loss during host restart. Evaluate the impacts on services comprehensively and back up data in advance. Perform patch repair operations at off-peak times. The script management feature provides high-risk command detection whose result is one of the references for rating script risks. Rate script risks based on actual impacts on your services.</span></p> <p style="text-align: justify;"> </p> <p style="text-align: justify;"><span style="font-size: 12pt;">Last updated: March 7, 2024</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <style type="text/css"> .text_list strong, .text_list .strong { font-weight: bolder; color:inherit; } .news_detail p img[src$="/libs/clientlibs/granite/richtext/resources/images/blank.png"]{ display:none !important; } p img[src$="/libs/clientlibs/granite/richtext/resources/images/blank.png"]{ display:none !important; } .content-block .content-block{ padding: 0px; } .law_right span.no-text-indent{ text-indent:0 !important; float:left; } .law_right table { width: 100%; border-spacing: 0; border-left: 0; margin-bottom: 20.0px; border-top: 0; } .news_detail p { text-indent: 0 !important; } .law_right table th { line-height: 29px; background-color: #f7f7f7; height: 29px; font-size: 14px; color: #333; text-align: center; 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