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name="op" value="Search" class="form-submit" /></div></div></form> </div> </div> </div> </div> <a id="main-content"></a>  <div class="tabs"> </div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div class="view view-faq9 view-id-faq9 view-display-id-page view-dom-id-031596dc39732e901984c5c8e8fa46e6"> <div class="view-header"> <div class="item-result-content-text"><h1 class="item-result-title"><a href="https://portal.issn.org/faq">Frequently Asked Questions</a></h1></div> </div> <div class="view-content"> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/178">9.1. Which ISSN services can I subscribe to and how much does it cost?</a> </div> <p>- If you are taking out a subscription to the ISSN portal for the first time, please complete the form available on the Extranet. Please contact the Sales Department for a personalised estimate attuned to your needs: click on the tab “Discover ISSN Services” or on the button “Contact” in the footer, fill in the form and send it by clicking on the button “Submit”. The ISSN International Centre will then set up the subscription conditions on the Extranet, and inform you by email.</p> <p>As a new corporate customer, you will receive an email from the ISSN International Centre (no-reply [at] issn.org) including a link. Click on the link and you will be automatically redirected to the ISSN Portal page in order to set up your password to the ISSN Extranet. Then, click on “My corporate information” and you are switched to your institutional area.</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/179">9.2. How shall I request a test account?</a> </div> <p>To request a test account of the ISSN Services, please contact the Sales Department: click on the tab “Discover ISSN Services” or on the button “Contact” in the footer, fill in the form and send it by clicking on the button “Submit”.</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/180">9.3. How shall I renew my subscription to the ISSN services?</a> </div> <p>As a Corporate Customer, your login and password to connect to the ISSN Extranet area is requested. It will allow you to manage your ISSN subscription, your subscription renewal, your invoices, your ISSN Portal users and usage statistics. To connect to your institutional account, click on the icon “Temple” located on the top of the screen and enter your login and password. Click once again on the icon “Temple” and on “My corporate information”. Please follow the steps below:</p> <p>- Update your billing and delivery addresses by clicking on the link “See more” - To renew your subscription, click on the link “Renewal subscription” - Issue an invoice and click on the button “Pay” to issue an invoice - Add your internal purchase order if necessary - You can then visualize, download and print the invoice hand over to your financial department - On the link “Users login”, update the email addresses and passwords of the users of the ISSN <strong>Extranet</strong> - On the link “Portal user”, update the email addresses and passwords of the users of the ISSN <strong>Portal.</strong></p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/181">9.4. How shall I add options to my ISSN subscription?</a> </div> <p><b><b><b>To add an option to your subscription, you can:</b></b></b></p> <p>- click on the icon “Temple” located on the top of the screen and enter your institutional login and password. Click once again on the icon “Temple” and on “My corporate information”. <strong>On the icon “My subscription”, click on “Add options” and select the ISSN service requested. - Or you can contact the Sales Department by using the collaborative platform in your institutional area</strong></p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/182">9.5. How shall I pay for my subscription?</a> </div> <p>You can choose between:</p> <p>- payment by credit card (PayPal payment), indicating the user's email address and password. The Paypal payment can be issued directly through your ISSN Extranet account. or - wire transfer. Payment is due within sixty (60) days as from the issuing date of the invoice.</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/183">9.6. When will my account be activated?</a> </div> <p>Once your ISSN subscription has been renewed and the ISSN invoice has been issued, downloaded and printed, your accesses to the ISSN Portal will be activated for the period renewed.</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/184">9.7. As a corporate customer, how can I manage my institution's account?</a> </div> <p><strong>From the login area</strong>, you can access these sections: My account, My corporate information, Messages.<strong> My account </strong>Click on the Temple icon, and then choose My account. Click on the tab Edit, and modify your user name, your e-mail address, your password, your language settings. By default, the Private messages section is ticked which enables you to receive e-mail notifications from ISSN librarians. <strong>My corporate information</strong> This section enables you to view:</p> <p>- your credentials as you entered them when you registered, you can update your information; - your current subscriptions; - your invoices; - your own login user. - the ISSN Portal login user</p> <p>Click on each tab to access the sub-section of your choice.</p> <p>1) Tab “<strong>Corporate information</strong>”: Click on “See more” to display more details. Click on the button “Submit” to save your updated information. You can also generate a PDF file and update your invoicing / delivery addresses and your email address. 2) Tab “<strong>Subscription</strong>”: You can get a summary of your current subscription to the ISSN services and renew your ISSN subscription. 3) Tab “<strong>Invoices</strong>”: you can see your past invoices and see, download, and print your current ones. 4) Tab “<strong>Users</strong>”: The “User login” is the login for your extranet connection. The “Portal users” are the connection details for your institution’s users who access the ISSN Portal. NOTE: For the first connection and only for customers who have subscribed to the ISSN Portal by login and password, you should reboot your passwords and indicate the email of end users of the ISSN Portal. 5) Tab “<strong>Access statistics</strong>”: you can retrieve all usage statistics of the ISSN Portal. Select the period of your choice and access statistics about: the total number of visits, records downloaded via API or the website, API usage (search or download) [see section 7.3 Are REST API available?]</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/185">9.8. How can I access past and current invoices?</a> </div> <p>[See <u>9.7. As a corporate customer, how to manage my institution's account?</u>]</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/186">9.9. How do I run usage reports on my institution’s account?</a> </div> <p>[See <u>9.7. As a corporate customer, how to manage my institution's account?</u>]</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/187">9.10. What happens if I do not renew my subscription?</a> </div> <p>If you do not renew your subscription, and if you have used modified ISSN Data in your own database, you may continue to use ISSN data in strict accordance with the provisions of the Terms of Use.</p> </div> <div class=""> <div class="views-field views-field-title views-accordion-header"> <a href="/node/188">9.11. How can I get in touch with the Sales Department?</a> </div> <p>Click on the tab “Discover ISSN Services” or on the button “Contact” in the footer, fill in the form and send it by clicking on the button “Submit”.</p> </div> </div> </div> </div> </div> </div> </div>  </div></div>  <div id="footer" class="hidden-mobile" style="padding-top:2.5rem"><div class="section"> <footer class="site-footer"> <p> <a class="footer-link" href="https://portal.issn.org/content/cgu" target=_blank>GTU</a> <a class="footer-link" href="https://portal.issn.org/content/license-contract" target=_blank>Licence</a> <a class="footer-link" href="https://portal.issn.org/contact-us" target=_blank>Contact</a> <a class="footer-link" href="https://www.issn.org/newsletters/" target=_blank>Newsletter</a> <a class="footer-link" href="https://portal.issn.org/faq" target=_blank>FAQ</a> <a class="footer-link" href="https://portal.issn.org/data-sources" target=_blank>Data sources</a> <a class="footer-link"> ISSN © 2024</a> </footer> <footer class="site-social"> <a href="https://www.facebook.com/pages/ISSN-International-Centre/452192671499526" target="_blank"> <img class="btn-social" src="/sites/all/themes/customissn/img/icon_0100x0100px_facebook.svg" alt="facebook"> </a> <a href="https://twitter.com/ISSN_IC" target="_blank"> <img class="btn-social" src="/sites/all/themes/customissn/img/icon_0100x0100px_twitter.svg" alt="twitter"> </a> <a href=https://www.issn.org target="_blank"> <img class="btn-social" src="/sites/all/themes/customissn/img/icon_0100x0100px_issn.svg" alt="ISSN"> </a> </footer> </div></div>  </div></div>  <script> $(document).click(function(e){ if (e.target.id == "user-login-popup") { $('#user-login-popup').css("visibility", "hidden"); } if (e.target.id == "simple-search-popin") { $('#simple-search-popin').css("visibility", "hidden"); } }); $('#issn-user-menu').click(function(){ $('#user-login-popup').css("visibility", "visible"); }); $('#search-button').click(function(){ $('#simple-search-popin').css("visibility", "visible"); }); $('.btn-home-part-1').click(function(){ $('#simple-search-popin').css("visibility", "visible"); }); $('#mainLoginButton').click(function(){ $('#user-login-popup').css("visibility", "visible"); }); $('#mainLoginButton2').click(function(){ $('#user-login-popup').css("visibility", "visible"); }); var ISSNmodules = new ISSN.modules(); ISSNmodules.accordionSidebarTitle(); ISSNmodules.accordionSidebarSubtitle(); ISSNmodules.accordionSidebarInnerExpand(); ISSNmodules.accordionItemResult(); ISSNmodules.tabItemResult(); ISSNmodules.closeTooltipCataloguer(); ISSNmodules.closeSideBarNotice(); ISSNmodules.closeSideBarSearchResults(); ISSNmodules.preventDoubleSubmission(); ISSNmodules.closeSideBarCataloguer(); ISSNmodules.accordionServicesExpand(); </script> <script> if (!$('table').hasClass("no-overflow")) { $('table').parent().css("overflow-x", "scroll"); } </script> </body> </html>