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Quality and safety | UZ Leuven
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class="header__search-text">Search</span> </a> </div> </header> <div id="alert"></div> <div id="outdated-browser" style="display: none;"> <div class="alert-banner is-browser-message"> <div class="alert-banner__content"> <div class="alert-banner__wrapper"> <h3 class="alert-banner__title heading-3"> <svg width="16" height="16" xmlns="http://www.w3.org/2000/svg"><g fill="none" fill-rule="evenodd"><g><circle fill="#007ACC" cx="8" cy="8" r="8"/><rect fill="#FFF" x="7" y="4" width="2" height="5" rx="1"/><circle fill="#FFF" cx="8" cy="11" r="1"/></g></g></svg> <span>Your browser is out-of-date</span> </h3> <div class="alert-banner__description"><p>It seems you're using an outdated version of browser-name. 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Please update to the most recent version of your browser, or use another browser like <a data-fragment="" href="https://www.google.nl/intl/nl/chrome/?brand=CHBD&gclsrc=aw.ds&&gclid=EAIaIQobChMI5sqI8cj76AIV2eR3Ch31RA_tEAAYASAAEgLILPD_BwE">Google Chrome</a>.</p> </div> </div> </div> </div> </div> <main class="l-page__content"> <div data-drupal-messages-fallback class="hidden"></div> <nav class="breadcrumb hero__breadcrumb" aria-label="Breadcrumb"> <ol class="breadcrumb__list"> <li class="breadcrumb__item"><a class="breadcrumb__link" href="/en"><span class="breadcrumb__link__text">Home</span></a> <span class="breadcrumb__icon" aria-hidden="true"></span> </li> <li class="breadcrumb__item"><a class="breadcrumb__link" href="/en/consultation-and-admission"><span class="breadcrumb__link__text">Consultation and admission</span></a> </li> <li class="breadcrumb__item"> <a class="visually-hidden" aria-current="page">Quality and safety</a></li> </ol> </nav> <header class="hero is-none"> <div class="hero__content"> <h1 class="hero__title header-hero "> <span class="hero__title__text">Quality and safety</span> </h1> <div class="hero__intro text ">Learn how we make our care as safe as possible and how you can help us. </div> </div> </header> <div class="l-content"> <article class="l-content__cbs "> <div class="cbs "> <div class="section section--three bg-transparent" data-content-loader=""> <div class="section__content" data-content-loader-container=""> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/tips-prevent-falls" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Tips to prevent falls<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">According to figures, as of the age of 65, an average of 1 in 3 people falls. From 80 years onwards, this is even 1 in 2. But falling is not only related to age. Both during a consultation and a hospital admission, there are points of attention to prevent falls. The following tips can help you.</div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/do-you-use-medication-home" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Do you use medication at home?<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">Make a list of all the medicines you take. If possible, bring them to the hospital in their original packaging. It is important for your doctor to be aware of the medicines you are already taking in order to avoid dangerous reactions. During your admission, all necessary medication will be provided for you.</div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/patient-identification" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Patient identification<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">What is your name? What is your date of birth? No, we do not suffer from memory loss. Our care providers will systematically ask you for your name and date of birth. This way we can check that you're receiving the care that is intended for you at every step in the process. </div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/good-hygiene" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Good hygiene<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">Good hand hygiene is important to prevent the spread of bacteria and to prevent infections. That is why our care providers will always wash or disinfect their hands. But you and your visitors also play a part in good hand hygiene: use the hand alcohol available in the hospital.</div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/pain" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Pain<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">Pain is a complex concept and is experienced differently by each patient. UZ Leuven wants to make your stay in the hospital as pleasant as possible and is committed to preventing or remedying pain as much as possible. Are you in pain? Tell us.</div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/coercive-measures" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Coercive measures<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">UZ Leuven chooses to use freedom-restricting measures as little as possible. In exceptional situations, after consultation, you can still opt to guarantee the well-being of the patient. Read more about coercive measures.</div> </div> </a> </div> </div> <div id="3a582524-349e-4c6d-b371-3a4c8ed0bb40" class="block--text text"> <h2 id="questions-or-problems-tell-us">Questions or problems? Tell us</h2> </div> <div class="section section--three bg-transparent" data-content-loader=""> <div class="section__content" data-content-loader-container=""> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/right-information" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>The right to information<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">As a patient you are entitled to clear information about your condition and any intervention, examination or treatment that results from this. Is anything unclear? Ask for more information.</div> </div> </a> <a class="teaser teaser--vertical is-link" href="/en/consultation-and-admission/quality-and-safety/prepare-your-conversation" target="" rel=""> <div class="teaser__content"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Prepare your conversation<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> <div class="teaser__description">As a result of tension or emotions, a conversation with the care provider often proceeds differently than you would have liked. Only once you are outside again, you'll remember what you wanted to ask. Good preparation helps to get the right information. Read some tips to help you. </div> </div> </a> <a class="stub teaser teaser--vertical is-link" href="https://www.uzleuven.be/en/node/15885" target="_blank" rel="noopener noreferrer"> <div class="teaser__content"> <div class="teaser__heading"> <h3 class="heading-3 teaser__title teaser__title--is-link"> <span>Care service, your stay or visit<div class="teaser__arrow"> <svg width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="9" cy="9" r="8" transform="rotate(-90 9 9)" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M9 12.2L12.2 9L9 5.8" stroke="currentColor" stroke-width="1.5" stroke-linecap="square"/> <path d="M4.79999 9H11.8" stroke="currentColor" stroke-width="1.5"/> </svg> </div> </span> </h3> </div> <div class="teaser__description">Do you have any feedback about the care, your stay or visit to the hospital? 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