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class="post-2379 page type-page status-publish hentry"> <header class="header"> <h1 class="entry-title">Crashes and issues</h1> </header> <section class="entry-content"> <h2 id="backup">Back up your Opera files</h2> <p>It is recommended that you regularly back up your most important Opera files. Opera recommends backing up your files before upgrading as well.</p> <p>Locating your files is the first step. Go to <strong>About Opera</strong>, or go to <code>opera:about/</code> to find the exact paths for your profile and data folders.</p> <p>Not all files and folders listed below will be relevant for all users.</p> <h2 id="files">Files to back up</h2> <table class="keyTable"> <tbody> <tr> <th scope="col">File name</th> <th scope="col">Description</th> </tr> <tr> <td><code>Bookmarks</code></td> <td>Your bookmarks’ metadata, such as name and location</td> </tr> <tr> <td><code>BookmarksExtras</code></td> <td>Your bookmarks’ associated thumbnail images</td> </tr> <tr> <td><code>Cookies</code></td> <td>Your cookies (may not be essential, but you’ll need to sign back in to web services if deleted)</td> </tr> <tr> <td><code>Current Session</code></td> <td>Data about your current browsing session including open tabs, location on the page, form data, etc.</td> </tr> <tr> <td><code>Extension Cookies</code></td> <td>Cookies associated with your installed extensions, such as location data for a weather extension</td> </tr> <tr> <td><code>Favicons</code></td> <td>Favicons associated with pages added to your bookmarks bar</td> </tr> <tr> <td><code>History</code></td> <td>Your browsing history</td> </tr> <tr> <td><code>Local State</code></td> <td>Your internal browser preferences, such as the last-seen version number and download location</td> </tr> <tr> <td><code>Login Data</code></td> <td>Your saved, encrypted passwords, readable only on the machine that created them</td> </tr> <tr> <td><code>Preferences</code></td> <td>Your current browsing preferences and information about your profile</td> </tr> <tr> <td><code>Visited Links</code></td> <td>The location of links you’ve already visited, used by Opera to display them as visited</td> </tr> <tr> <td><code>Web Data</code></td> <td>Your autofill and other data imported from IE7</td> </tr> </tbody> </table> <h2 id="folders">Folders to back up</h2> <table class="keyTable"> <tbody> <tr> <th scope="col">Folder name</th> <th scope="col">Description</th> </tr> <tr> <td><code>Extension Rules</code></td> <td>A storage area for your extensions’ rules that need to be persisted</td> </tr> <tr> <td><code>Extension State</code></td> <td>A storage area for your extension’s states that need to be persisted</td> </tr> <tr> <td><code>Extensions</code></td> <td>Your installed extensions</td> </tr> <tr> <td><code>IndexedDB</code></td> <td>Data associated with sites you visit that use Mozilla’s IndexedDB API, a structured database indexing system</td> </tr> <tr> <td><code>Local Extension Settings</code></td> <td>A storage area where your installed extensions can store local data</td> </tr> <tr> <td><code>Local Storage</code></td> <td>A storage area where sites you visit, your extensions, and Opera can store local data</td> </tr> <tr> <td><code>Sync Data</code></td> <td>A storage area for synchronized browsing data (sync services should still work if deleted, but your Opera account may become unstable)</td> </tr> <tr> <td><code>Databases</code></td> <td>A storage area where sites you visit can store local data</td> </tr> <tr> <td><code>Themes_backup</code></td> <td>A storage area for your downloaded or manually-installed themes</td> </tr> </tbody> </table> <h2 id="crashes">If Opera crashes</h2> <p>There are a few steps you can take to help restore your Opera browser to working order. Even if the steps here help you, sending Opera a crashlog report, including details of what you were doing when Opera froze, helps us fix future browsers. This way we can help others that may experience the same problem.</p> <p>If Opera crashes, a dialog displays and asks if you want to send a report about the problem. The report includes technical details of the crash and any relevant comments you wish to include. This information helps make Opera even more stable and reliable. Provide some details about what you were doing with the browser when it crashed into the text field, then click <span class="ui">Send Report</span>.</p> <p>If restarting the browser application does not solve the problem, you may want to download and install a clean version. We recommend that you <a href="/latest/crashes-and-issues/#backup" target="_blank" rel="noopener noreferrer">back up your Opera files</a> before clean installing.</p> <p>To clean install Opera:</p> <ol> <li>Uninstall the Opera application from your computer.</li> <li>Delete your Opera profile data.</li> <li><a href="https://www.opera.com/computer" target="_blank" rel="noopener noreferrer">Download the latest version of Opera</a>.</li> <li>Install your new, clean version.</li> </ol> <p>If a clean install solves the issue, you can copy over your backed-up files into your new Opera profile. If this causes Opera to crash again, <a href="/latest/security-and-privacy/#clearBrowsingData" target="_blank" rel="noopener noreferrer">remove your browsing data</a>.</p> <p>If Opera still crashes, <a href="https://bugs.opera.com/wizard/" target="_blank" rel="noopener noreferrer">submit a bug report</a>. Compress your Opera profile folder using .zip, .rar, or 7zip, and send it along with your report. If you find the file that made Opera crash, specify this in the bug report.</p> <div class="note"><strong>Note:</strong> Opera only uses the files you send to reproduce the issue. You may choose to remove files that contain sensitive data to protect your privacy; however, if removing these files resolves the crash, we will not be able to reproduce it and fix the problem. For more information, see our <a href="https://www.opera.com/privacy" target="_blank" rel="noopener noreferrer">Privacy Statement</a>.</div> <h2 id="reportAProblem">Report a problem</h2> <p>Some websites and services may not function exactly as you would expect in Opera. This could be caused by website authors tailoring their services for one particular web browser.</p> <p>If a site is not displaying or behaving correctly in Opera, you can let us know about it.</p> <p>On Mac, from the menu, select <span class="path-menu"><strong><span class="ui">Help</span></strong> > <strong><span class="ui">Report an Issue</span></strong></span>. On Windows or Linux, select <span class="path-menu"><strong>O Menu</strong> > <strong>Help</strong> > <strong>Report an issue</strong></span>.</p> <p>Please specify how severe you think the problem is and add a comment detailing your experience.</p> <p>You may also use our <a href="http://bugs.opera.com/wizard/" target="_blank" rel="noopener noreferrer">bug report wizard</a> to tell us about the issue.</p> <h2 id="updateBrowser">How to update your Opera browser</h2> <p><span style="font-weight: 400">Your Opera browser will automatically download an update when one becomes available. Relaunching your browser will complete the update. You can review what has been updated – bug fixes, improvements, and new features – </span><a href="https://blogs.opera.com/desktop/" target="_blank" rel="noopener noreferrer"><span style="font-weight: 400">on our blog</span></a><span style="font-weight: 400">.</span></p> <p>You can also manually check for an update. To do so:</p> <ol> <li>Open the Opera menu (the <img decoding="async" class="alignnone wp-image-3392" src="https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_-300x300.png" alt="Opera O Logo" width="18" height="18" srcset="https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_-300x300.png 300w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_-150x150.png 150w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_-768x768.png 768w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_-1024x1024.png 1024w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Opera_2015_icon.svg_.png 2000w" sizes="(max-width: 18px) 100vw, 18px" /> button on Windows and Linux, or <b>Opera</b> in the toolbar on Mac).</li> <li>Click <b>Update & Recovery…</b>.</li> <li>Click the <b>Check for Update </b>button.</li> <li>After the update downloads, click <b>Update</b>.</li> </ol> <p>When the update finishes, you will be asked to relaunch Opera. Your browser will relaunch in its updated version and according to your startup preference.</p> <p>The current browser version number is written at the top of the page.</p> <p><img fetchpriority="high" decoding="async" class="alignnone wp-image-3497 size-full" src="https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Check-for-update.png" alt="" width="2280" height="810" srcset="https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Check-for-update.png 2280w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Check-for-update-300x107.png 300w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Check-for-update-768x273.png 768w, https://www-static-sites.operacdn.com/wp-content/uploads/sites/2/2018/11/Check-for-update-1024x364.png 1024w" sizes="(max-width: 2280px) 100vw, 2280px" /></p> <h2 id="recoverBrowser">How to recover your Opera browser</h2> <p><span style="font-weight: 400">If you are experiencing issues with your Opera browser, it may be necessary to recover the browser to its default state. </span></p> <p><span style="font-weight: 400">To recover your Opera browser:</span></p> <ol> <li style="list-style-type: none"> <ol> <li><span style="font-weight: 400">Click the </span><b>O Menu</b><span style="font-weight: 400"> button (Windows and Linux) or </span><b>Opera </b><span style="font-weight: 400">(Mac) in the toolbar.</span></li> <li><span style="font-weight: 400">Click </span><b>Update & Recovery…</b><span style="font-weight: 400">.</span></li> <li><span style="font-weight: 400">Click </span><b>Recover…</b><span style="font-weight: 400">.</span></li> <li>Choose a recovery option, and click <b>Recover</b>.</li> </ol> </li> </ol> <ol> <li style="list-style-type: none"></li> </ol> <ol> <li style="list-style-type: none"></li> </ol> <p><span style="font-weight: 400">You have two recovery options:</span></p> <p><b>Keep my data and only reset Opera settings </b><span style="font-weight: 400">– This will revert your search engine to its default, remove pinned tabs, and reset browser settings. It will also disable all extensions and clear temporary data, such as cookies. Your bookmarks, history, and saved passwords will not be cleared. </span></p> <p><b>Reset my data and Opera</b><span style="font-weight: 400"> – This will revert your search engine to its default, remove pinned tabs, and reset browser settings. It will also delete all extensions, bookmarks, history, saved passwords, and clear temporary data, such as cookies.</span></p> <h2 id="offlineInstaller">Installing Opera on your computer with an offline installer</h2> <p><span style="font-weight: 400">Opera can be installed on your system at a later time with the offline installer package. The offline installer package can be stored on an USB drive, for example, for later installation. Having an offline installer package is helpful if your computer cannot connect to the Internet during the time of installation.</span></p> <p><span style="font-weight: 400">To download and install Opera with the offline installer package:</span></p> <ol> <li style="list-style-type: none"> <ol> <li><span style="font-weight: 400">Go to </span><a href="https://www.opera.com/computer" target="_blank" rel="noopener noreferrer"><span style="font-weight: 400">https://www.opera.com/computer</span></a><span style="font-weight: 400">. </span></li> <li><span style="font-weight: 400">Click the </span><b>Download now</b><span style="font-weight: 400"> button, or scroll down to choose a specific system download – <strong>Windows</strong>, <strong>Mac</strong>, or <strong>Linux</strong>.</span></li> <li><span style="font-weight: 400">Download the installer file to your system or to a portable storage device. </span></li> <li><span style="font-weight: 400">Move the file to the computer where you want to install Opera. </span></li> <li>Open the file and proceed with the installation.</li> </ol> </li> </ol> <ol> <li style="list-style-type: none"></li> </ol> <ol> <li style="list-style-type: none"></li> </ol> <ol> <li style="list-style-type: none"></li> </ol> <div class="entry-links"></div> </section> </article> </section> <aside id="sidebar" class="aside" role="complementary"> <div id="primary" class="widget-area"> <ul class="xoxo"> <li id="search-2" class="widget-container widget_search"><form role="search" method="get" id="searchform" class="searchform" action="https://help.opera.com/en/" onsubmit="return checkValues(this);" ><div> <label class="screen-reader-text" for="s">Search for:</label> <input type="text" placeholder="Search..." value="" name="s" id="s"> <input type="hidden" name="product" value="latest" /> <input type="submit" id="searchsubmit" value="Search"> </div></form></li><li id="nav_menu-6" class="widget-container widget_nav_menu"><div class="menu-latest-container"><ul 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