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.labelman, .form-in-new-window label .labelman { color: #d92020; } #container .accented.accent-color-2 .placement-inner .a-to-z-letters li a { background: #1955a9!important; } #container #main-content .type-blogsearch .blog-search fieldset .input-label.input-name-blog-search { display: table-column; } #container .consultant-search-target .consultant-search-target-inner form .consultant-search-inner .row label { display: table-column!important; } .type-consultantdirectoryplacement .directory-results .results-list-wrap .list-consultants .list-content-item .consultant-inner .consultant-link:focus .item-headline { text-decoration:underline; } .side-navigation-menu .menu>.menu-item>a:focus { background-color: #00A9CE; color: #fff; } .simple-slideshow .slider-controls .play-pause, .news-slider .content-item-inner .bx-controls-direction a { opacity: 1; } .simple-slideshow .slider-controls .play-pause:before { color: black; } div[data-placement-class=SiteSearch] .content-wrapper-inner .search-inputs>input::placeholder, .home-page #site-content-top-row .site-search .search-inputs input[type=search]::placeholder { color:black; } @media only screen and (max-width: 840px) { .type-slideshow.new-slideshow .cycle-slideshow .slider .individual-slides .slide-img-wrapper { grid-template-rows: 190px minmax(min-content,max-content); } .text-image-right.barts .main-editor-output p:first-of-type { font-size: 2em!important; } .type-slideshow.new-slideshow .cycle-slideshow .slider .individual-slides .slide-img-wrapper img { min-width: 250px; min-height: 250px; } .type-consultantdirectoryplacement .directory-results .results-list-wrap .list-consultants { grid: auto-flow/repeat(auto-fill,minmax(10em,1fr)); } #site-header-row .placement-row-1 .site-search { display: inline-block; } #pecr-compliance-banner form p { font-size: 1em!important; } #pecr-compliance-banner { font-size: 50%!important; } #site-header-row{ position: relative; } .home-page #site-header-row { position: absolute; } } .text-image-left.newham .main-editor-output h2 { color: #019a90; } .text-image-right.royal .main-editor-output h2, html:not([class*="-page"]) .page-placement[class*=text-image-][class*="-default"] .main-editor-output h2 { color: #238fbc; } .type-contentcollection.video-placement.barts .placement-inner, .text-image-right.barts .content-wrapper-inner:before { background: #528f05; } table th { background: #066f88; } .text-image-right.barts .main-editor-output h2 { color: #528f06; } .side-navigation-menu .menu>.menu-item ol li a.current, .side-navigation-menu .menu>.menu-item ol li a:active, .side-navigation-menu .menu>.menu-item ol li a:focus, .side-navigation-menu .menu>.menu-item ol li a:hover, .side-navigation-menu .menu>.menu-item.menu-current>a, .side-navigation-menu .menu>.menu-item.nav-item-expanded>a { background: #0f7e99; } #container button, #container input[type=submit] { background: #0f7e99; } #container .middle .placement-row-1-up .form .labelman, .form-in-new-window .labelman { font-weight: 700; } a { color: #026a82; } .page-intro-text .main-editor-output.header-group .subhead { color: #03819f; } .home-page .icon-menu .menu .menu-item a .main-link-text { font-weight: 700; } #goog-gt-tt { display:none; } #site-footer-row .site-credits-container a, #site-footer-row .site-credits-container p { color: #444; } .older-posts { background: #00a9ce; } a:focus { outline: 2px solid black; } #container .accented.accent-color-2 .placement-inner .a-to-z-letters li a:focus, #container .accented.accent-color-2 .placement-inner .a-to-z-letters li a:hover { background: #61aff9!important; } .simple-slideshow .slider-controls .next:active, .simple-slideshow .slider-controls .next:focus, .simple-slideshow .slider-controls .next:hover, .simple-slideshow .slider-controls .previous:active, .simple-slideshow .slider-controls .previous:focus, .simple-slideshow .slider-controls .previous:hover { background-color: #f24eab; } .recruitment-page .type-blog .content-headline.blog-name { display:none; } .type-slideshow.photo-menu .slider { height:440px; } .alerts-ticker .content-items-list .list-content-item .content-item-container a { color: #fff!important; } .contact-us-wrap .contact-us { padding: 1em 0.5em 1em 1.5em!important; } @media only screen and (max-width: 840px) { #site-header-row .placement-row-1 .nav-row-switch-wrap .accessibility-translate-wrap { display: inline-block; } #accessibility-controls .access-controls-wrapper { display: block; } } .footer-links .page-utils-links-wrap .footer-links-wrapper { list-style: none; } .footer-links .page-utils-links-wrap .footer-links-wrapper li { display: inline; } #container .consultant-search-target .consultant-search-target-inner form .consultant-search-inner .row input:focus, #container .consultant-search-target .consultant-search-target-inner form .consultant-search-inner .row input:hover #container .consultant-search-target .consultant-search-target-inner form .consultant-search-inner .row input:active { border: solid 1px; } @media only screen and (max-width: 768px) { .placement-row-5-up .page-placement, .placement-row-3-up .page-placement { width:100%; } } @media only screen and (max-width: 840px) { .type-menuplacement.maternity-menu .menu .menu-item { flex: 0 0 100%!important; max-width: none; } .service-style .page-banner-base .placement-inner .content-wrapper-inner .main-editor-output { text-align: left; } } .service-style .maternity-menu .menu .main-link-text { font-size: 1.125em; } .service-style .text-image-right .main-editor-output h2, .service-style .text-image-left .main-editor-output h2, .maternity-menu .content-headline h2 { text-transform: unset; } .service-style .floating-icons .menu .menu-item a .main-link-text { color: #444; } .service-style .type-menuplacement.maternity-menu .menu .menu-item { flex: 1 1 10em; background: #fff; border-radius: 6px; position: relative; } .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=bartholomews]:active a, .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=bartholomews]:focus a,.service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=bartholomews]:hover a { background: #78BE20; } .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=mile-end]:active a, .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=mile-end]:focus a,.service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=mile-end]:hover a { background: #ea8a2d; } .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=royal]:active a, .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=royal]:focus a,.service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=royal]:hover a { background: #41B6E6; } .service-style .type-menuplacement.maternity-menu .menu .menu-item[class*=whipps]:active a, .service-style .type-menuplacement.maternity-menu 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filter: brightness(0) invert(1); } .service-style .type-menuplacement.maternity-menu .menu .menu-item:hover .main-link-text { color: #fff; } .service-style .type-menuplacement.maternity-menu .menu .menu-item a { border-radius: 8px; box-shadow: none; transition: background .25s ease,box-shadow .25s ease; text-decoration: none; } @media only screen and (max-width: 840px) { .site-footer .placement-row-3-up .page-placement:nth-of-type(1), .site-footer .placement-row-3-up .page-placement:nth-of-type(2) { width:100%; } .site-footer .placement-row-3-up .page-placement:nth-of-type(3) { width:100%; } } #site-footer-row .type-menuplacement .content-item-inner .menu .menu-item a .main-link-text { color:#000; } .news-slider .content-item-inner .blog-posts-post .blog-post-inner .post-title:focus, .news-slider .content-item-inner .blog-posts-post .blog-post-inner .post-title:hover, .news-slider .content-item-inner .blog-posts-post .blog-post-inner .post-title:active { text-decoration:underline!important; font-weight: 600; } .type-consultantdirectoryplacement .single-content .consultant-profile .content-headline h2{ color: #005eb8; } #container #main-content .type-blogsearch .blog-search fieldset input[type=search]:focus { border: black 1px solid; } #container .accordion-base .placement-inner .actn-show-content:focus { text-decoration: underline; } .accordion-color-2 .actn-show-content:focus .content-headline { color: #fff!important; background-color: #005EB8; } .slider .individual-slides { background-color:white!important; } .find-a-consultant #main_loc { -webkit-appearance: none; } .find-a-consultant .page-placement.type-textcontent.full-width-bar .main-editor-output { margin-bottom:4em; } #main_loc { border: none; padding: .75em; border-radius: 5px; box-sizing: border-box; width:100% } #file-viewer li, #file-viewer ul { list-style-type: disc; margin: .1em 0; padding: 0 2em; } .feedback-message-input .department-scroller-wrapper { margin-top: 1em; } .service-style .placement-inner { margin: 0em; } /*V1SR-14690*/ .home-page #site-header-row:not(.scrolled) { backdrop-filter: blur(3px); } .home-page #site-content-top-row .type-textcontent .placement-inner .content-headline h2, .home-page #site-content-top-row .type-textcontent .placement-inner .content-headline h3 { font-weight: 400; } .home-page #site-content-top-row .type-textcontent .placement-inner .main-editor-output { font-weight: 400; } .home-page #site-content-top-row .site-search .search-inputs input[type=text], .home-page #site-content-top-row .site-search .search-inputs input[type=search] { border: 1px solid #04819f; } /*END*/ @media only screen and (max-width: 840px) { .home-page #site-content-top-row { background-position: center center; } .home-page #site-content-top-row { background-image: url('/media/images/versions/img94joktmu746873.png?bev=14432')!important; } .home-page #site-header-row { padding: 1em 0; } .home-page #site-header-row .logo-container #logo { width: 90px; } .home-page #site-header-row .type-droplet.last-child { padding: 0; } .home-page #site-header-row .placement-row-1 .nav-row-switch .nav-switch:before { font-size: 38px; position: relative; top: 8px; } .home-page #site-content-top-row { padding-top: 130px; } } @media only screen and (min-width: 842px) { .home-page #site-content-top-row { // background-image: url(/base-install/images/_site/pride-banner-desktop.jpg) !important; } .home-page #site-content-top-row { // background-image: url(/media/images/versions/img94joktmu746286.jpg?bev=24126) !important; // background-image: url(/media/images/versions/img94joktmu726865.jpg?bev=15173) !important; //background-image: url(/media/images/versions/img94joktmu732788.jpg?bev=18319)!important; background-position: top; background-image: url('/media/images/versions/img94joktmu746873.png?bev=14432')!important; } } @media only screen and (max-width: 450px) { .home-page #site-content-top-row .type-textcontent .placement-inner .content-headline h2, .home-page #site-content-top-row .type-textcontent .placement-inner .content-headline h3 { padding: 0 2em; } } /* V1SR-8035 */ #main-content #launchSupport h1 { background: #018a81; } @media (min-width: 769px) { #launchSupport.pop-up { width: 500px; } } .profile-consultants-email { display: none !important; } .icon-menu.instance-11 * { filter: none !important; } .icon-menu.instance-11 .menu-item { margin-bottom: 1em; } .type-consultantdirectoryplacement .directory-results .results-list-wrap .list-consultants .list-content-item { -webkit-box-flex: 1; -webkit-flex: 1 1 30%; flex: 1 1 30%; border-bottom: solid 2px #eee; padding: 0 0; } .main-editor-output a { font-weight: 700; } .accordion-color-2 a { color: #005EB8; } #site-footer-row { height: 410px; } .container { padding-bottom: 420px; } @media only screen and (max-width: 840px) { .type-consultantdirectoryplacement .directory-results .results-list-wrap .list-consultants .list-content-item { max-width: none; flex: 0 0 100%; margin: 0; } #site-footer-row { height: auto; } .container { padding-bottom: 1em; } } .type-consultantdirectoryplacement .directory-results .results-list-wrap .list-consultants .list-content-item .consultant-inner .consultant-job-wrap:after { display: none; } .a-to-z-pages li a { font-weight: bold; } .grid-content-list.board-members-list .single-content .content-main-image img { max-width: 300px; } /* Fix for V1SR-8205 */ @media (max-width: 840px) { .grid-content-list .content-items-list .list-content-item { flex-basis: 100%; } } .type-consultantdirectoryplacement .single-content .consultant-profile .content-wrapper-inner { flex: 1 2 55%; -webkit-flex: 1 2 55%; } .type-consultantdirectoryplacement .single-content .consultant-profile .content-main-image { flex: 0 1 400px; } body #container .contains-page-radio, body #container .contains-page-docs { display: inline-block !important; width: auto; } /* V1SR-10467 */ #container .empty-field { display: none; } /* Patient feedback tweak */ .patient-feedback-page .col .solid-base:first-of-type { padding-top: 0; } .patient-feedback-page .col .type-textcontent .main-editor-output a { overflow-wrap: break-word; } .feedback-landing-continue {background-color:forestgreen !important;} /* V1SR-17436 */ .news-slider .blog-post-inner { position: relative; } .news-slider .post-wrap-link:before { content: ''; background: transparent; top: 0; bottom: 0; left: 0; right: 0; position: absolute; } .contact-us-wrap { position: fixed; top: 140px; right: 0; z-index: 99999999; } .contact-us-wrap .contact-us { -webkit-writing-mode: vertical-rl; -ms-writing-mode: tb-rl; writing-mode: vertical-rl; transform: rotate(180deg); color: #444; padding: 1em 0.5em 1em 0.5em; border-radius: 0 8px 8px 0; background: #fff; transition: background-color .33s ease,color .33s ease; box-shadow: 0 0 5.2px 0.8px rgb(48 48 48 / 15%); } .contact-us-wrap .contact-us .link-text { color: #444; transition: color .33s ease; } .contact-us-wrap .contact-us:before { content: ""; position: absolute; top: 0; left: 0; right: 0; bottom: 0; } #pecr-compliance-banner a { color: white; text-decoration: underline; } #pecr-compliance-banner a:hover, #pecr-compliance-banner a:focus, #pecr-compliance-banner a:active { color: white; text-decoration: none; } #pecr-compliance-banner form fieldset input { background: white; color: #444 !important; } #pecr-compliance-banner form fieldset input:hover, #pecr-compliance-banner form fieldset input:focus, #pecr-compliance-banner form fieldset input:active { background: #444; color: white !important; } .home-page.black-history #site-header-row:not(.scrolled) .logo-container #logo { filter: none; background-color: black; background-size: 90%; } .recruitment-placement-left.mile-end .content-wrapper-inner .content-headline h2, .recruitment-placement-left.mile-end .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.mile-end .content-wrapper-inner .content-headline h2, .recruitment-placement-right.mile-end .content-wrapper-inner .main-editor-output h2, .recruitment-placement-left.barts-shield .content-wrapper-inner .content-headline h2, .recruitment-placement-left.barts-shield .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.barts-shield .content-wrapper-inner .content-headline h2, .recruitment-placement-right.barts-shield .content-wrapper-inner .main-editor-output h2, html .type-contentcollection.video-placement-default .main-editor-output h2, .recruitment-placement-left.whipps-dome .content-wrapper-inner .content-headline h2, .recruitment-placement-left.whipps-dome .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.whipps-dome .content-wrapper-inner .content-headline h2, .recruitment-placement-right.whipps-dome .content-wrapper-inner .main-editor-output h2, .recruitment-placement-left.newham .content-wrapper-inner .content-headline h2, .recruitment-placement-left.newham .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.newham .content-wrapper-inner .content-headline h2, .recruitment-placement-right.newham .content-wrapper-inner .main-editor-output h2, .recruitment-placement-left.royal .content-wrapper-inner .content-headline h2, .recruitment-placement-left.royal .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.royal .content-wrapper-inner .content-headline h2, .recruitment-placement-right.royal .content-wrapper-inner .main-editor-output h2, .recruitment-placement-left.barts-pagoda .content-wrapper-inner .content-headline h2, .recruitment-placement-left.barts-pagoda .content-wrapper-inner .main-editor-output h2, .recruitment-placement-right.barts-pagoda .content-wrapper-inner .content-headline h2, .recruitment-placement-right.barts-pagoda .content-wrapper-inner .main-editor-output h2 { color: #026a82!important; } #container textarea, #container input[type=text], #container input[type=password], #container input[type=tel], #container input[type=url], #container input[type=email], #container input[type=search], #container input[type=number], #container .middle .placement-row-1-up .form textarea, .form-in-new-window textarea, #container .middle .placement-row-1-up .form input[type=text], #container .middle .placement-row-1-up .form input[type=password], #container .middle .placement-row-1-up .form input[type=tel], #container .middle .placement-row-1-up .form input[type=url], #container .middle .placement-row-1-up .form input[type=email], #container .middle .placement-row-1-up .form input[type=search], #container .middle .placement-row-1-up .form input[type=number], .form-in-new-window input[type=text], .form-in-new-window input[type=password], .form-in-new-window input[type=tel], .form-in-new-window input[type=url], .form-in-new-window input[type=email], .form-in-new-window input[type=search], .form-in-new-window input[type=number] { border: 2px solid #000; } #container textarea:focus, #container 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class="content-wrapper-inner"> <div class="content-main-image"> <img src="/media/images/versions/img94joktmu753430.jpg" alt="Advice and making a complaint" /> </div> <div class="main-editor-output"> </div> </div> <footer class="metadata-info info-textcontent"> </footer> </article> </div> </div> </div> </div> </div> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-2 clearfix "> <div id="placement-4-2" data-placement-stylename='barts - blocks - text image left (barts)' data-placement-id="15677" data-placement-class="TextContent" class="page-placement type-textcontent instance-16637 text-image-left barts last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper "> <article class="content-item-inner"> <header class="content-headline"> <h2>Advice and support</h2> </header> <div class="content-wrapper-inner"> <div class="content-main-image"> <img src="/media/images/versions/img94joktmu753433.jpg" alt="Advice and support" /> </div> <div class="main-editor-output"> <p>We are committed to providing safe and compassionate care</p> <p> </p> <p>We want all our patients, their family members and carers to have a good experience while they use our hospitals and services. We welcome feedback if you feel that the service you have received has not lived up to our high standards. </p> <p>We ask that you speak to the staff at your clinic, department or ward, or our <a href="https://www.bartshealth.nhs.uk/pals">Patient Advice and Liaison Service</a>, before making a complaint as this is the fastest way to resolve any issues.</p> <p><a class="media-download media-ext-pdf" title="download this document in a new window" href="/download.cfm?doc=docm93jijm4n23417.pdf&ver=44834">Tell us what you think of yours or your loved ones experience.</a></p> </div> </div> <footer class="metadata-info info-textcontent"> </footer> </article> </div> </div> </div> </div> </div> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-3 clearfix "> <div id="placement-4-3" data-placement-stylename='barts - blocks - text image right (royal)' data-placement-id="15679" data-placement-class="TextContent" class="page-placement type-textcontent instance-565 text-image-right royal last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper "> <article class="content-item-inner"> <header class="content-headline"> <h2>Get in touch with PALS</h2> </header> <div class="content-wrapper-inner"> <div class="content-main-image"> <img src="/media/images/versions/img94joktmu713917.jpg" alt="Get in touch with PALS" /> </div> <div class="main-editor-output"> <h2>Getting in touch</h2> <h4>The Royal London and Mile End Hospital</h4> <ul> <li>Visit us at the Patient and Family Contact Centre, 2<sup>nd</sup> Floor, Central Tower, Royal London Hospital: Monday-Friday (10am-4:30pm)</li> <li>Call 0203 594 2040 or <a href="mailto:bartshealth.familycontact@nhs.net">send an email</a></li> </ul> <h4>Newham Hospital</h4> <ul> <li>Visit us at zone 1, St Andrews Wing: Monday-Friday (9:30am-4:30pm)</li> <li>Call 0207 363 9292 or <a href="mailto:nuhpals.bartshealth@nhs.net">send an email</a></li> </ul> <h4>Whipps Cross Hospital</h4> <ul> <li>Visit us at Junction 4, main building: Monday-Friday (9:30am-4:30pm)</li> <li>Call 0208 535 6438 or <a title="WX Pals email " href="mailto:Wxpals.bartshealth@nhs.net">send an email</a></li> </ul> <h4>St Bartholomew's Hospital</h4> <ul> <li>Visit us at KGV building, ground floor: Monday-Friday (9:30am-4:30pm)</li> <li>Call 0203 465 5919 or<a title="SBH Pals " href="mailto:Sbhpals.bartshealth@nhs.net"> send an email</a></li> </ul> </div> </div> <footer class="metadata-info info-textcontent"> </footer> </article> </div> </div> </div> </div> </div> </div> <main id="content-wrapper" class="content-wrapper dynamic-cols-wrapper layout_0_0 clearfix"> <div class="main-cols-container"> <div class="wrapper"> <div class="middle"> <div class="layout_col_inner clearfix"> <div class="main-article-area-7"> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-1 clearfix "> <div id="placement-7-1" data-placement-stylename='accents - nhs blue' data-placement-id="255" data-placement-class="TextContent" class="page-placement type-textcontent instance-557 accented accent-color-2 last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper no-main-image-display"> <article class="content-item-inner"> <header class="content-headline"> <h2>Complaints</h2> </header> <div class="content-wrapper-inner"> <div class="main-editor-output"> <p> </p> <h3>How to make a complaint</h3> <p>We have a Central Complaints Service for Barts Health Hospitals.</p> <p><a class="cta" title="download this document in a new window" href="/download/management-of-patients-concerns-and-complaints.pdf?ver=51006&doc=docm93jijm4n20810">Management of Patients' Concerns and Complaints[pdf] 405KB</a></p> <p>Reach us by email at <a title="Opens in a new window" href="mailto:BHNT.CentralComplaints@nhs.net">BHNT.CentralComplaints@nhs.net</a>.</p> <script> window.jQuery || document.write(' <script src="/plugins/_lib_/jquery.min.js"><\/script><script src="/plugins/_lib_/jquery-ui.min.js"><\/script> '); </script> <form class="form " id="classic-form-0" action="https://www.bartshealth.nhs.uk/form-save.cfm?" method="post" enctype="multipart/form-data" data-placement-classic-form> <fieldset class="ff-online-complaint form "> <legend>Online complaint form</legend> <p class="labelman">Note: Questions marked by * are mandatory</p> <div class="form-privacy-notice"> <p><br></p> </div> <input type="hidden" name="headerID" value="0" /> <div class="row " data-ff-mandatory data-ff-ac="T" > <label for="q252a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Patient full name (please include title) </label> <div class="field"> <input name="Q_252" id="q252a" type="text" required="required" /> </div> </div> <div class="row " data-ff-ac="T" > <label for="q253a"> NHS/Hospital number (if known) </label> <div class="field"> <input name="Q_253" id="q253a" type="text" /> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="LT" > <label for="q254a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Address </label> <div class="field"> <textarea name="Q_254" cols="20" rows="5" id="q254a" class="LT" required="required" ></textarea> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="T" > <label for="q255a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Telephone number (including dialing code) </label> <div class="field"> <input name="Q_255" id="q255a" type="text" required="required" /> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="T" > <label for="q256a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Date of birth </label> <div class="field"> <input name="Q_256" id="q256a" type="date" required="required" /> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="T" > <label for="q257a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Email address </label> <div class="field"> <input name="Q_257" id="q257a" type="text" required="required" /> </div> </div> <div class="row " data-ff-ac="INFO" > <div class="desc"> Please note: If you are completing this form on behalf of a patient please include your details below. </div> </div> <div class="row " data-ff-ac="T" > <label for="q259a"> Name </label> <div class="field"> <input name="Q_259" id="q259a" type="text" /> </div> </div> <div class="row " data-ff-ac="LT" > <label for="q260a"> Address </label> <div class="field"> <textarea name="Q_260" cols="20" rows="5" id="q260a" class="LT" ></textarea> </div> </div> <div class="row " data-ff-ac="T" > <label for="q261a"> Contact number </label> <div class="field"> <input name="Q_261" id="q261a" type="text" /> </div> </div> <div class="row " data-ff-ac="T" > <label for="q262a"> Email address </label> <div class="field"> <input name="Q_262" id="q262a" type="text" /> </div> </div> <div class="row " data-ff-ac="T" > <label for="q263a"> Relationship to patient </label> <div class="field"> <input name="Q_263" id="q263a" type="text" /> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="LT" > <label for="q264a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Please add your comments, complaint or suggestions here. </label> <div class="field"> <textarea name="Q_264" cols="20" rows="5" id="q264a" class="LT" required="required" ></textarea> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="ComplaintsHospitals" > <label for="q1020a623"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Which hospital site does this relate to? </label> <div class="field"> <input name="Q_1020" id="q1020a623i0" type="checkbox" value="Royal London" /> <label for="q1020a623i0" class="checkbox_label">The Royal London Hospital</label> <br /> <input name="Q_1020" id="q1020a624i1" type="checkbox" value="Whipps Cross" /> <label for="q1020a624i1" class="checkbox_label">Whipps Cross Hospital</label> <br /> <input name="Q_1020" id="q1020a625i2" type="checkbox" value="Newham Hospital" /> <label for="q1020a625i2" class="checkbox_label">Newham University Hospital</label> <br /> <input name="Q_1020" id="q1020a626i3" type="checkbox" value="St Bartholomew's" /> <label for="q1020a626i3" class="checkbox_label">St Bartholomew's Hospital</label> <br /> <input name="Q_1020" id="q1020a628i4" type="checkbox" value="Mile End" /> <label for="q1020a628i4" class="checkbox_label">Mile End</label> <br /> </div> </div> <div class="row " data-ff-mandatory data-ff-ac="T" > <label for="q266a"> <span class="labelman">*</span><span class="visuallyhidden">This is a mandatory field.</span> Which service does this relate to? </label> <div class="field"> <input name="Q_266" id="q266a" type="text" required="required" /> </div> </div> <div class="row " data-ff-ac="INFO" > <div class="desc"> Please note: The next set of questions allows us to monitor who gives us feedback so we can ensure everyone has equal opportunity to raise issues and concerns. You do not have to complete this section although we would encourage you to. </div> </div> <div class="row " data-ff-ac="AGERANGE2" > <label for="q268a242"> Age </label> <div class="field"> <input name="Q_268" id="q268a242i0" type="radio" value="Child - 16 or under" /> <label for="q268a242i0" class="checkbox_label">Child - 16 or under</label> <br /> <input name="Q_268" id="q268a243i1" type="radio" value="Adult - 17-64" /> <label for="q268a243i1" class="checkbox_label">Adult - 17-64</label> <br /> <input name="Q_268" id="q268a244i2" type="radio" value="Older adult - 65 or above" /> <label for="q268a244i2" class="checkbox_label">Older adult - 65 or above</label> <br /> <input name="Q_268" id="q268a362i3" type="radio" value="I would rather not answer" /> <label for="q268a362i3" class="checkbox_label">I would rather not answer</label> <br /> </div> </div> <div class="row " data-ff-ac="Gender" > <label for="q269a209"> Gender </label> <div class="field"> <input name="Q_269" id="q269a209i0" type="checkbox" value="Male" /> <label for="q269a209i0" class="checkbox_label">Male</label> <br /> <input name="Q_269" id="q269a210i1" type="checkbox" value="Female" /> <label for="q269a210i1" class="checkbox_label">Female</label> <br /> <input name="Q_269" id="q269a212i2" type="checkbox" value="I would rather not answer" /> <label for="q269a212i2" class="checkbox_label">I would rather not answer</label> <br /> <input name="Q_269" id="q269a627i3" type="checkbox" value="Non-binary" /> <label for="q269a627i3" class="checkbox_label">Non-binary</label> <br /> </div> </div> <div class="row " data-ff-ac="Sexual orientation" > <label for="q270a214"> Sexuality </label> <div class="field"> <input name="Q_270" id="q270a214i0" type="checkbox" value=" Gay" /> <label for="q270a214i0" class="checkbox_label"> Gay</label> <br /> <input name="Q_270" id="q270a215i1" type="checkbox" value="Lesbian " /> <label for="q270a215i1" class="checkbox_label">Lesbian </label> <br /> <input name="Q_270" id="q270a216i2" type="checkbox" value=" Bisexual" /> <label for="q270a216i2" class="checkbox_label"> Bisexual</label> <br /> <input name="Q_270" id="q270a213i3" type="checkbox" value="Heterosexual" /> <label for="q270a213i3" class="checkbox_label">Heterosexual </label> <br /> <input name="Q_270" id="q270a217i4" type="checkbox" value="I would rather not answer" /> <label for="q270a217i4" class="checkbox_label">I would rather not answer</label> <br /> </div> </div> <div class="row " data-ff-ac="Ethnic group" > <label for="q271a195"> Ethnic origin </label> <div class="field"> <input name="Q_271" id="q271a195i0" type="checkbox" value="Bangladeshi" /> <label for="q271a195i0" class="checkbox_label">Bangladeshi</label> <br /> <input name="Q_271" id="q271a202i1" type="checkbox" value="Indian" /> <label for="q271a202i1" class="checkbox_label">Indian</label> <br /> <input name="Q_271" id="q271a206i2" type="checkbox" value="Pakistani" /> <label for="q271a206i2" class="checkbox_label">Pakistani</label> <br /> <input name="Q_271" id="q271a199i3" type="checkbox" value="Other Asian background" /> <label for="q271a199i3" class="checkbox_label">Other Asian background</label> <br /> <input name="Q_271" id="q271a196i4" type="checkbox" value="White Asian" /> <label for="q271a196i4" class="checkbox_label">White Asian</label> <br /> <input name="Q_271" id="q271a363i5" type="checkbox" value="Other Asian" /> <label for="q271a363i5" class="checkbox_label">Other Asian</label> <br /> <input name="Q_271" id="q271a194i6" type="checkbox" value="Black African" /> <label for="q271a194i6" class="checkbox_label">Black African</label> <br /> <input name="Q_271" id="q271a364i7" type="checkbox" value="White African" /> <label for="q271a364i7" class="checkbox_label">White African</label> <br /> <input name="Q_271" id="q271a205i8" type="checkbox" value="Black Caribbean" /> <label for="q271a205i8" class="checkbox_label">Black Caribbean</label> <br /> <input name="Q_271" id="q271a365i9" type="checkbox" value="White Caribbean" /> <label for="q271a365i9" class="checkbox_label">White Caribbean</label> <br /> <input name="Q_271" id="q271a203i10" type="checkbox" value="Caribbean" /> <label for="q271a203i10" class="checkbox_label">Caribbean</label> <br /> <input name="Q_271" id="q271a200i11" type="checkbox" value="Other mixed background" /> <label for="q271a200i11" class="checkbox_label">Other mixed background</label> <br /> <input name="Q_271" id="q271a207i12" type="checkbox" value="White & Bl" /> <label for="q271a207i12" class="checkbox_label">White & Black African</label> <br /> <input name="Q_271" id="q271a198i13" type="checkbox" value="Other black background" /> <label for="q271a198i13" class="checkbox_label">Other black background</label> <br /> <input name="Q_271" id="q271a193i14" type="checkbox" value="British" /> <label for="q271a193i14" class="checkbox_label">British</label> <br /> <input name="Q_271" id="q271a197i15" type="checkbox" value="Irish" /> <label for="q271a197i15" class="checkbox_label">Irish</label> <br /> <input name="Q_271" id="q271a201i16" type="checkbox" value="Other white background" /> <label for="q271a201i16" class="checkbox_label">Other white background</label> <br /> <input name="Q_271" id="q271a208i17" type="checkbox" value="Any other ethnic group" /> <label for="q271a208i17" class="checkbox_label">Any other ethnic group</label> <br /> <input name="Q_271" id="q271a204i18" type="checkbox" value="I would rather not answer" /> <label for="q271a204i18" class="checkbox_label">I would rather not answer</label> <br /> </div> </div> <div class="row " data-ff-ac="Religion" > <label for="q272a366"> Religion or beliefs </label> <div class="field"> <input name="Q_272" id="q272a366i0" type="checkbox" value="Atheism" /> <label for="q272a366i0" class="checkbox_label">Atheism</label> <br /> <input name="Q_272" id="q272a367i1" type="checkbox" value="Buddhism" /> <label for="q272a367i1" class="checkbox_label">Buddhism</label> <br /> <input name="Q_272" id="q272a368i2" type="checkbox" value="Christianity" /> <label for="q272a368i2" class="checkbox_label">Christianity</label> <br /> <input name="Q_272" id="q272a369i3" type="checkbox" value="Hinduism" /> <label for="q272a369i3" class="checkbox_label">Hinduism</label> <br /> <input name="Q_272" id="q272a370i4" type="checkbox" value="Islam" /> <label for="q272a370i4" class="checkbox_label">Islam</label> <br /> <input name="Q_272" id="q272a371i5" type="checkbox" value="Jainism" /> <label for="q272a371i5" class="checkbox_label">Jainism</label> <br /> <input name="Q_272" id="q272a372i6" type="checkbox" value="Judaism" /> <label for="q272a372i6" class="checkbox_label">Judaism</label> <br /> <input name="Q_272" id="q272a373i7" type="checkbox" value="Sikhism" /> <label for="q272a373i7" class="checkbox_label">Sikhism</label> <br /> <input name="Q_272" id="q272a374i8" type="checkbox" value="Other" /> <label for="q272a374i8" class="checkbox_label">Other</label> <br /> <input name="Q_272" id="q272a375i9" type="checkbox" value="I would rather not say" /> <label for="q272a375i9" class="checkbox_label">I would rather not say</label> <br /> </div> </div> <div class="row " data-ff-ac="INFO" > <div class="desc"> Please note: Under the terms of the Equality Act 2010 a disability is defined as a 鈥榩hysical or mental impairment which has a substantial and long-term effect on a person鈥檚 ability to carry out normal day to day activities.聽 We welcome complaints from people with disabilities. </div> </div> <div class="row " data-ff-ac="Yesorno" > <label for="q1017a621"> Are you currently or have you ever served in the UK Armed Forces? (Includes Reservists, former TA, national service, and Commonwealth?) </label> <div class="field"> <input name="Q_1017" id="q1017a621i0" type="radio" value="Y" /> <label for="q1017a621i0" class="checkbox_label">Yes</label> <br /> <input name="Q_1017" id="q1017a622i1" type="radio" value="n" /> <label for="q1017a622i1" class="checkbox_label">No</label> <br /> </div> </div> <div class="row " data-ff-ac="Disability classific" > <label for="q274a376"> Do you consider yourself to have a disability? </label> <div class="field"> <input name="Q_274" id="q274a376i0" type="radio" value="Yes" /> <label for="q274a376i0" class="checkbox_label">Yes</label> <br /> <input name="Q_274" id="q274a377i1" type="radio" value="No" /> <label for="q274a377i1" class="checkbox_label">No</label> <br /> <input name="Q_274" id="q274a378i2" type="radio" value="I would rather not say" /> <label for="q274a378i2" class="checkbox_label">I would rather not say</label> <br /> </div> </div> <div class="row " data-ff-ac="T" > <label for="q275a"> If yes, please give details. </label> <div class="field"> <input name="Q_275" id="q275a" type="text" /> </div> </div> <div class="row spam-guard-help-text"><p>Please help protect the security of our website and your data by answering the question below.</p></div> <div class="row spam-guard"> <div class="label"> <span class="labelman">*</span> <label for="sp-guard-answer-2">Spam Guard: <span class="challenge-q">Is water wet or dry?</span></label> </div> <div class="field"> <span class="challenge-a"> <input id="sp-guard-answer-2" type="text" name="sp-grd-response" maxlength="128"/> </span> <input type="hidden" name="sp-grd-challenge" value="jHDJB5VItzcsVnLewIggrSGQ1xWGu555YNF/ZxODvAFMOEl7nVH26axgRD9ZH9qZkvj1sbmwBQzt2u0uoM5WQTQzYHU/vTySZ7zSGm33j+LnukDRXPBUHuPtGpR2R6iL"/> </div> </div> <input type="hidden" name="Form_Id" value="33" /> <input type="hidden" name="Form_Name" value="Complaints" /> <input type="hidden" name="Segment_Id" value="40" /> <input type="hidden" name="Next_Segment_Id" value="" /> <input type="hidden" name="Referer" value="/index.cfm?page=complaints&" /> <input type="hidden" id="killer_questions_list" name="killer_questions_list" value="0" /> <input type="hidden" name="edit_when_complete" value=""/> <input type="hidden" name="uploadFieldList" value="" /> <input type="hidden" name="reUploadDoToError" value="false" /> <div class="button_row"> <input type="submit" value="SUBMIT"/> </div> </fieldset> </form> <h3>Taking your complaint further</h3> <p>The <a href="https://www.ombudsman.org.uk/">Parliamentary and Health Service Ombudsman</a> investigates complaints from patients or their relatives if they receive poor service from government departments and other public bodies, including the NHS.</p> <p>The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.  </p> <ul> <li><strong>Telephone:</strong> 0203 553 5960 or 0300 456 2370 (Monday to Friday - 8am to 6pm)</li> <li><strong>Email:</strong> <a href="mailto:LondonIHCAS@pohwer.net">LondonIHCAS@pohwer.net</a></li> <li><strong>Text: </strong>send the word pohwer with your name and number to <strong>81025</strong></li> <li><strong>Website:</strong> <a href="https://www.pohwer.net/">www.pohwer.net</a></li> </ul> </div> </div> <footer class="metadata-info info-textcontent"> </footer> </article> </div> </div> </div> </div> </div> <footer id="site-article-footer-row" class="site-article-footer-row clearfix"> <div id="footer-links" class="footer-links clearfix"> <p class="page-utils-links-wrap"> <a href="#container" class="page-utils ref-page-top">Back to top of page</a> <a onclick="print(this);" href="#" class="page-utils ref-print">Print this page</a> <a href="mailto:?subject=A recommended link from the Advice, support and making a complaint&body=You are receiving this email because someone has recommended the Advice, support and making a complaint page from the Barts Health NHS Trust site. Please click this link or paste it into your browser address pane to view the page: https%3A%2F%2Fwww%2Ebartshealth%2Enhs%2Euk%2Fcomplaints%2F%3Fheaderid%3D0" class="page-utils ref-email">Email this page</a> <a href="/sitemap" class="page-utils ref-sitemap">Site map</a> </p> </div> </footer> </div> </div> </div> </div> </div> </main> </div> </div> <footer id="site-footer-row" class="site-footer-row clearfix"> <div class="site-footer content-container"> <div class="placement-row-wrapper"> <div class="placement-row placement-row-3-up placement-row-1 clearfix "> <div id="placement-11-1" data-placement-stylename='default' data-placement-id="97" data-placement-class="MenuPlacement" class="page-placement type-menuplacement instance-53 default "> <div class="placement-inner clearfix"> <div class="content-item list-content menu-placement-wrapper mp-manual barts-redesign-popular-pages has-image standard-list-menu"> <div class="content-item-inner"> <div class="headline-desc-wrap"> <div class="content-headline menu-headline"> <h2>Popular pages</h2> </div> <div class="menu-desc hidden">This sits in the footer of the site, placed at site-level so it's available on all pages.</div> </div> <div class="content-main-image"> <img src="/media/images/versions/img94joktmu716583.png" alt="Popular pages" /> </div> <div class="content-wrapper-inner"> <ol class="menu-placement-manual-display menu standard-list "> <li class="menu-item menu-item-1 menu-item-find-a-consultant "> <a href="/find-a-consultant" > <div class="title-desc-wrap"> <span class="main-link-text"> Find a consultant </span> </div> </a> </li> <li class="menu-item menu-item-2 menu-item-barts-charity "> <a href="https://www.bartscharity.org.uk/" > <div class="title-desc-wrap"> <span class="main-link-text"> Barts Charity </span> </div> </a> </li> <li class="menu-item menu-item-3 menu-item-barts-health-heroes "> <a href="/heroes" > <div class="title-desc-wrap"> <span class="main-link-text"> Barts Health Heroes </span> </div> </a> </li> <li class="menu-item menu-item-4 menu-item-volunteer-with-us "> <a href="/volunteers" > <div class="title-desc-wrap"> <span class="main-link-text"> Volunteer with us </span> </div> </a> </li> <li class="menu-item menu-item-5 menu-item-work-with-us "> <a href="/joinus" > <div class="title-desc-wrap"> <span class="main-link-text"> Work with us </span> </div> </a> </li> </ol> </div> </div> </div> </div> </div> <div id="placement-11-2" data-placement-stylename='default' data-placement-id="98" data-placement-class="MenuPlacement" class="page-placement type-menuplacement instance-54 default "> <div class="placement-inner clearfix"> <div class="content-item list-content menu-placement-wrapper mp-manual barts-redesign-important-links has-image standard-list-menu"> <div class="content-item-inner"> <div class="headline-desc-wrap"> <div class="content-headline menu-headline"> <h2>Important links</h2> </div> <div class="menu-desc hidden">This sits in the footer, set at site-level so it's available on all pages.</div> </div> <div class="content-main-image"> <img src="/media/images/versions/img94joktmu716584.png" alt="Important links" /> </div> <div class="content-wrapper-inner"> <ol class="menu-placement-manual-display menu standard-list "> <li class="menu-item menu-item-1 menu-item-advice-and-support-for-patients-and-visitors "> <a href="/pals" > <div class="title-desc-wrap"> <span class="main-link-text"> Advice and support for patients and visitors </span> </div> </a> </li> <li class="menu-item menu-item-2 menu-item-health-records "> <a href="/health-records" > <div class="title-desc-wrap"> <span class="main-link-text"> Health records </span> </div> </a> </li> <li class="menu-item menu-item-3 menu-item-delivering-our-vision- "> <a href="/delivering-our-vision" > <div class="title-desc-wrap"> <span class="main-link-text"> Delivering our vision </span> </div> </a> </li> <li class="menu-item menu-item-4 menu-item-our-board "> <a href="/our-board" > <div class="title-desc-wrap"> <span class="main-link-text"> Our board </span> </div> </a> </li> <li class="menu-item menu-item-5 menu-item-press-office "> <a href="/press-office" > <div class="title-desc-wrap"> <span class="main-link-text"> Press office </span> </div> </a> </li> <li class="menu-item menu-item-6 menu-item-referrals "> <a href="/referrals" > <div class="title-desc-wrap"> <span class="main-link-text"> Referrals </span> </div> </a> </li> <li class="menu-item menu-item-7 menu-item-take-part-in-research "> <a href="/takepartinourresearch" > <div class="title-desc-wrap"> <span class="main-link-text"> Take part in research </span> </div> </a> </li> <li class="menu-item menu-item-8 menu-item-share-your-thoughts "> <a href="/feedback" > <div class="title-desc-wrap"> <span class="main-link-text"> Share your thoughts </span> </div> </a> </li> </ol> </div> </div> </div> </div> </div> <div id="placement-11-3" data-placement-stylename='default' data-placement-id="58" data-placement-class="Droplet" class="page-placement type-droplet instance-31 default last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper"> <div class="content-item-inner"> <div class="content-wrapper-inner"> <script type="text/javascript" src="//www.cqc.org.uk/sites/all/modules/custom/cqc_widget/widget.js?data-id=R1H&data-host=www.cqc.org.uk&type=provider"></script> </div> </div> </div> </div> </div> </div> </div> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-2 clearfix "> <div id="placement-11-4" data-placement-stylename='default' data-placement-id="99" data-placement-class="TextContent" class="page-placement type-textcontent instance-6605 default last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper no-main-image-display"> <article class="content-item-inner"> <div class="content-wrapper-inner"> <div class="main-editor-output"> <ul style='list-style:none'> <li style='display:inline'><a href="https://www.bartshealth.nhs.uk/accessibility">Accessibility</a> |</li> <li style='display:inline'><a href="/sitemap">Site map</a> |</li> <li style='display:inline'><a href="/privacy" title="Privacy">Privacy</a> |</li> <li style='display:inline'><a href="/privacy" title="Privacy">Cookies</a> |</li> <li style='display:inline'><a href="https://www.bartshealth.nhs.uk/privacy">Using social media</a></li> </ul> </div> </div> <footer class="metadata-info info-textcontent"> </footer> </article> </div> </div> </div> </div> </div> <div class="site-credits-container"> <div class="client-credits"> <p class="customer-copyright"> Barts Health NHS Trust © 2024 </p> </div> <div id="verseone-credits" class="verseone-credits"> <p class="powered-by-verseone">Powered by <a href="http://www.verseone.com">VerseOne Group Ltd</a></p> </div> </div> </div> </footer> </div> <div id="dialog-message"></div> <style> #pecr-compliance-banner { background:#DDDDDD; color:#111111; border-top:1px solid #AAAAAA; padding:0.3em 1em; margin:0; position:fixed; bottom:0; left:0; right:0; z-index:99999; font-size:11px; opacity:0.95; } #pecr-compliance-banner form, #pecr-compliance-banner fieldset, #pecr-compliance-banner p { display:inline; margin:0; padding:0; border:none; } #pecr-compliance-banner legend{ display:none; } #pecr-compliance-banner .pecrsetting-button { margin-left:0.5em; } </style> <div id="pecr-compliance-banner"> <form method="post" action=""> <p>Cookies help us deliver the best experience for you on our website. Some of them are essential, and others are there to help make it easier and more secure for you to use our site. We also use analytics cookies to help us understand how people use our website so we can make it better. If you choose not to accept these <a href="https://www.bartshealth.nhs.uk/privacy">cookies</a>, our site will still work correctly but some third party services (such as videos or social media feeds) may not display.</p> <fieldset> <legend>Please choose a setting:</legend> <input type="hidden" name="pecruuid" value="64349E74-9DCF-4C2E-A29964BFA6BE881A"/> <input type="submit" value="I am happy to accept these cookies" name="pecraccept" class="pecrsetting-button"/> <input type="submit" value="Decline" name="pecrrefuse" class="pecrsetting-button"/> </fieldset> </form> </div> <script> window.jQuery || document.write(' <script src="/plugins/_lib_/jquery.min.js"><\/script><script src="/plugins/_lib_/jquery-ui.min.js"><\/script> '); </script> <script src="/plugins/jquery-pwstrength/jquery.pwstrength.min.js?_=176439919"></script> <script src="/plugins/polyfills/promise.min.js?_=176439919"></script> <script src="/js/framework/atlas.js?_=176439919" ></script> <script src="/js/framework/debug.js?_=176439919"></script> <script src="/js/framework/website.js?_=176439919" ></script> <script src="/js/framework/search.js?_=176439919" ></script> <script src="/js/framework/router-base.js?_=176439919" ></script> <script src="/js/framework/frontend-router.js?_=176439919" ></script> <script src="/js/framework/feedback-base.js?_=176439919" ></script> <script src="/js/framework/frontend-feedback.js?_=176439919" ></script> <script src="/js/framework/error-handler.js?_=176439919" ></script> <script src="/js/framework/media-manager.js?_=176439919" ></script> <script src="/js/framework/placements.js?_=176439919" ></script> <script src="/js/framework/hashurl.js?_=176439919" ></script> <script src="/js/framework/jSignature.js"></script><script src="/js/framework/classic-forms.js"></script> <script src="/plugins/tinymce/600/tinymce.min.js?_=176439919"></script> <script src="/plugins/ace/ace.min.js?_=176439919"></script> <script></script> <script src="/js/jquery.bxslider.min.js"></script> <script src="/js/masonry.min.js"></script> <script src="/js/megamenu.js?v=300919"></script> <script src="/js/plugins.js?v=030420"></script> <script src="/js/feedback-messaging/feedback-messaging.js"></script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> <script>$(function(){ Atlas.init( { development_mode: true , isFrontend: true } ); $('form.pw-reset-form').find('input[name=usr_password]').pwstrength(); $('div[data-placement-class=RegistrationPlacement]').find('input[name=usr_password]').pwstrength(); })</script> <script> $('.blog-posts-post .blog-post-inner .post-wrap-link').removeAttr('href') $('.actn-btn.actn-show-content').click(function(e) { $(this).attr('aria-expanded', function (i, attr) { return attr == 'true' ? 'false' : 'true' }); }); $('.blog-post-inner .post-link-wrap .post-link').attr('tabindex',-1) $('#lpclose').attr('tabindex',0); $('#lpclose').keydown(function(event){ var id = event.key || event.which || event.keyCode || 0; if (id == 13 || id=='Enter') { $('#lpshroud').trigger('click'); } }); $('#openPanel').keydown(function(event){ var id = event.key || event.which || event.keyCode || 0; if (id == 13 || id=='Enter') { $('#openPanel').trigger('click'); } }); $( document ).ready(function() { $('.mobile-megamenu-viewer').attr('tabindex',0); $('.mobile-megamenu-viewer').keydown(function(event){ var id = event.key || event.which || event.keyCode || 0; if (id == 13 || id=='Enter') { $(this).trigger('click'); } }); $('.bxslider li').children().removeAttr('tabindex'); $('.bxslider div').children().removeAttr('tabindex'); $('li[aria-hidden=true] a').attr('tabindex', '-1'); $('div[aria-hidden=true] a').attr('tabindex', '-1'); $('.goog-te-gadget-simple a').attr('tabindex',-1); $('#google_translate_element').keydown(function(event){ var id = event.key || event.which || event.keyCode || 0; if (id == 13 || id=='Enter') { $('.goog-te-gadget-simple').trigger('click'); } }); }); /* V1SR-9533 - unhiding the search */ var pageRadios = document.querySelectorAll('.input-name-site-search-index-type-page'), pageDocs = document.querySelectorAll('.input-name-site-search-index-type-document'); if (pageRadios.length) { for (var i = 0; i < pageRadios.length; i++) { pageRadios[i].parentNode.classList.add('contains-page-radio'); } } if (pageDocs.length) { for (var i = 0; i < pageDocs.length; i++) { pageDocs[i].parentNode.classList.add('contains-page-docs'); } } $('.news-slider .content-item-inner .blog-posts-post .blog-post-inner .post-wrap-link').attr('tabindex','-1'); </script> <script> // V1SR-9976 - ensure links in a-z are working (e.g. no /https:// - just https://) if (window.location.href.includes('our-services')) { var links = document.querySelectorAll('.a-to-z-pages > li > a'); for (var i = 0; i < links.length; i++) { let link = links[i], href = link.getAttribute('href'); if(href[0] == '/' && href.includes('/https') || (href[0] == '/' && href.includes('/http'))) { link.setAttribute('href', href.substr(1, href.length)); } } } </script> <script> /* V1SR-10467 */ var consultantFields = document.querySelectorAll('div[data-placement-class="ConsultantDirectoryPlacement"] .profile-info .profile-value'); if (consultantFields) { for (var i = 0; i < consultantFields.length; i++) { var field = consultantFields[i]; if (field.textContent.trim() === '') { field.parentNode.classList.add('empty-field'); } } } </script> <script> /* Split the headline at the "pipe (|)" and then reassign to different elements */ $('.content-headline,.item-headline,.main-editor-output').each(function(){ var textSplitter = ' | '; var titleWrap = $(this).children('h2,h3'); if (titleWrap.text().includes(textSplitter)) { var str, split_subHead, split_mainHead; str = titleWrap.text(); split_subHead = str.split(textSplitter, 1); split_mainHead = str.split(textSplitter).pop(); $(this).addClass('header-group').children('h2,h3').text(split_mainHead); $(this).prepend('<span class="subhead">' + split_subHead + '</span>'); } }); </script> <script> $('.full-width-bar').closest('.placement-row-2-up').addClass('has-full-width-bar'); </script> <script> $('.type-listcontacts.list-carousel .content-items-list').bxSlider({ minSlides: 4, maxSlides: 100, slideWidth: 279, slideMargin: 15, touchEnabled: false, pager: true, speed:100, moveSlides: 1, onSliderLoad: function (currentIndex) { $(".type-listcontacts .content-items-list .list-content-item[aria-hidden='false']:first").addClass("active-slide"); $(".type-listcontacts").addClass("loaded"); }, onSlideAfter: function ($slideElement) { $('.type-listcontacts .content-items-list').children().removeClass('active-slide'); $slideElement.addClass('active-slide'); } }); $("input[name*='service']").attr('autocomplete','off'); $("input[name*='keywords']").attr('autocomplete','off'); $("input[name*='surname']").attr('autocomplete','family-name'); $("input[name*='firstName']").attr('autocomplete','given-name'); $("input[name*='service']").attr('id','service'); $("input[name*='keywords']").attr('id','keywords'); $("input[name*='surname']").attr('id','surname'); $("input[name*='firstName']").attr('id','firstName'); $("input[name*='pageFeedbackEmail']").attr('autocomplete','email'); $('.blog-utilities.blog-search .input-name-blog-search').before( "<legend style='display:none'>" +$('.blog-utilities.blog-search .input-name-blog-search').html() +'</legend>' ); $('.matrixQuestions input:checkbox').each(function( index ) { $(this).before( "<label style='display:none' for='" + this.id +"'></label>" ); }); $('.form .row .field select').each(function( index ) { $(this).before( "<label style='display:none' for='" + this.id +"'></label>" ); }); $('.form .row .field :input[type="number"]').each(function( index ) { $(this).before( "<label style='display:none' for='" + this.id +"'></label>" ); }); $('.bx-pager-item').each(function() { $(this).attr('tabindex', 0); }); $( ".mobile-sidemenu" ).first().attr('id','sidemenu2'); $(".mobile-subnav-toggle").removeAttr("href"); $(".mobile-subnav-toggle").attr('role', 'button'); $(".mobile-nav-toggle").attr('role', 'button'); $(".mobile-nav-toggle").attr('title', 'mobile nav'); $('.page-feedback-placement-wrapper .actn-btn.actn-show-content').attr('title', 'collapsed content'); $(".close-search").attr('title', 'close search button'); $('.goog-te-menu-value').attr('tabindex', -1); $( ".rt-node-head" ).each(function( index ) { $(this).attr('tabindex', 0); }); $( ".rt-node-child-item" ).each(function( index ) { $(this).attr('tabindex', 0); }); $('form[name="frmsearch"]').each(function( index2 ) { $(this).attr('id', 'site-search-form-' + index2); }); $('#accessibility-controls').find('#google_translate_element').attr("id", "google_translate_element-1"); $('.site-nav-row').find('#site-search-index-search-1').attr("id", "site-search-index-search-1-hidden"); $('.site-nav-row').find('.input-name-site-search-index-search').attr("for", "site-search-index-search-1-hidden"); $('.service-search-wrapper fieldset.search-fields .row').before( '<legend style="display:none">service search</legend>' ); $('.page-placement.type-blogcategories .article-categories a').wrapAll('<ul id="cats">').wrap('<li>'); $('.footer-links .page-utils-links-wrap a').wrapAll('<ul class="footer-links-wrapper">').wrap('<li>'); $("input[type*='tel']").attr('autocomplete','tel'); $("input[type*='date']").attr('autocomplete','bday'); $("input[type*='email']").attr('autocomplete','email'); // fixing the footer positioning $(".site-credits-container").wrapInner('<div class="credits-wrap"></div>'); </script> <script> $('.recruitment-page .page-placement[class*="recruitment-placement"]').each(function() { $(this).closest('.placement-row-wrapper').addClass('has-recruitment-placement'); }); </script> <script> $('.type-slideshow.new-slideshow .content-item-inner .decoration-left').appendTo('.type-slideshow .content-item-inner .slider .slide-text-overlay'); $('.type-slideshow.new-slideshow .content-item-inner .slider-controls').appendTo('.type-slideshow .content-item-inner .slider .slide-text-overlay'); </script> <script> $(".footer-links").appendTo(".main-content"); </script>  <script> $('.post-meta.date-author-details').each(function() { var timeText = $(this).find('time').text(); var postDate = new Date(timeText); var currentDate = new Date(); var sixMonthsAgo = new Date(); sixMonthsAgo.setMonth(currentDate.getMonth() - 6); if (postDate < sixMonthsAgo) { $(this).addClass('old-post'); } }); //V1SR-28129 $('a[href^="#"]').on('click', function(event) { event.preventDefault(); var target = $(this.hash); if (target.length) { var offset = 150; // Adjust the offset value as needed var targetPosition = target.offset().top - offset; $('html, body').animate({ scrollTop: targetPosition }, 800); // Smooth scrolling // Optionally, you can still use .scrollIntoView on the raw DOM element if needed // target[0].scrollIntoView({ behavior: 'smooth' }); } }); </script> </body> </html>