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menu--main"> <h2 class="visually-hidden" id="block-hcc-main-menu-menu">Main navigation</h2> <ul id="block-hcc-main-menu" class="clearfix nav navbar-nav"> <li class="nav-item"> <a href="/make-complaint" class="nav-link-label nav-link nav-link--make-complaint" data-drupal-link-system-path="node/48">Make a complaint</a> </li> <li class="nav-item menu-item--expanded dropdown"> <a href="/public" class="nav-link-label add-right-border nav-link nav-link--public" data-drupal-link-system-path="node/49">For the public</a> <a href="/public" class="nav-link dropdown-toggle nav-link--public" data-toggle="dropdown" aria-expanded="false" aria-haspopup="true" aria-label="dropdown arrow" data-drupal-link-system-path="node/49"></a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/public/about-complaints" class="nav-link-label nav-link--public-about-complaints" data-drupal-link-system-path="node/4">About complaints</a> </li> <li class="dropdown-item"> <a href="/public/our-process" class="nav-link-label nav-link--public-our-process" data-drupal-link-system-path="node/287">Our process</a> </li> <li class="dropdown-item"> <a href="/public/what-expect-health-service" class="nav-link-label nav-link--public-what-expect-health-service" data-drupal-link-system-path="node/6">What to expect from a health service</a> </li> <li class="dropdown-item"> <a href="/public/health-records-individuals" class="nav-link-label nav-link--public-health-records-individuals" data-drupal-link-system-path="node/7">Health records: Individuals</a> </li> <li class="dropdown-item"> <a href="/public/freedom-information-request-hcc" class="nav-link-label nav-link--public-freedom-information-request-hcc" data-drupal-link-system-path="node/8">Freedom of Information request to the HCC</a> </li> </ul> </li> <li class="nav-item menu-item--expanded dropdown"> <a href="/providers" class="nav-link-label add-right-border nav-link nav-link--providers" data-drupal-link-system-path="node/50">For providers</a> <a href="/providers" class="nav-link dropdown-toggle nav-link--providers" data-toggle="dropdown" aria-expanded="false" aria-haspopup="true" aria-label="dropdown arrow" data-drupal-link-system-path="node/50"></a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/providers/complaint-handling-standards" class="nav-link-label nav-link--providers-complaint-handling-standards" data-drupal-link-system-path="node/10">Complaint handling standards</a> </li> <li class="dropdown-item"> <a href="/providers/investigations" class="nav-link-label nav-link--providers-investigations" data-drupal-link-system-path="node/11">Investigations</a> </li> <li class="dropdown-item"> <a href="/providers/general-health-service-providers-code-conduct" class="nav-link-label nav-link--providers-general-health-service-providers-code-conduct" data-drupal-link-system-path="node/12">General health service providers</a> </li> <li class="dropdown-item menu-item--collapsed"> <a href="/providers/health-records-providers" class="nav-link-label nav-link--providers-health-records-providers" data-drupal-link-system-path="node/13">Health records: Providers</a> </li> <li class="dropdown-item"> <a href="/providers/reporting-privacy-breaches-or-incidents-hcc" class="nav-link-label nav-link--providers-reporting-privacy-breaches-or-incidents-hcc" title="Privacy breaches" data-drupal-link-system-path="node/14">Privacy breaches</a> </li> </ul> </li> <li class="nav-item menu-item--expanded dropdown"> <a href="/orders-warnings" class="nav-link-label add-right-border nav-link nav-link--orders-warnings" data-drupal-link-system-path="node/51">Orders & decisions</a> <a href="/orders-warnings" class="nav-link dropdown-toggle nav-link--orders-warnings" data-toggle="dropdown" aria-expanded="false" aria-haspopup="true" aria-label="dropdown arrow" data-drupal-link-system-path="node/51"></a> <ul class="dropdown-menu"> <li class="dropdown-item"> <a href="/orders-warnings/prohibition-orders" class="nav-link-label nav-link--orders-warnings-prohibition-orders" data-drupal-link-system-path="node/207">Prohibition orders</a> </li> <li class="dropdown-item"> <a href="/orders-decisions/public-warnings" class="nav-link-label nav-link--orders-decisions-public-warnings" data-drupal-link-system-path="node/228">Public warnings</a> </li> <li class="dropdown-item"> <a href="/news" class="nav-link-label nav-link--news" data-drupal-link-system-path="node/738">News</a> </li> <li class="dropdown-item"> <a href="/orders-warnings/orders-other-states" class="nav-link-label nav-link--orders-warnings-orders-other-states" data-drupal-link-system-path="node/19">Orders from other states</a> </li> </ul> </li> </ul> </nav> </div> </div> </div> </div> </div> </div> </header> <section> <div id="block-hcc-placeholderannouncementblock" class="block-content-announcement_block block block-block-content block-block-contentedc89c16-0e4c-4e7d-8618-a7e09b7a0d17 announcement-style-purple block-content-annnouncement"> <div class="content container py-3 text-center"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>We are experiencing high demand for our service, leading to significant delays in processing of some complaints.</strong></p><p><strong>Our team is working hard, but there may be delays in our response. Thank you for your patience. </strong></p><p> </p></div> </div> </div> </section> <div id="main"> <div> <main class="main-content" id="content" role="main"> <section id="main-content" tabindex="-1"></section> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-hcc-content" class="block block-system block-system-main-block"> <div class="content"> <div class="node node--type-landing node--view-mode-full ds-1col clearfix"> <div class="field field--name-field-sections field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default large-banner-carousel" id="section2820"> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden field__item"> <div class="paragraph paragraph--type--large-banner-carousel paragraph--view-mode--default"> <div class="field field--name-field-large-cta-banner-slides field--type-entity-reference-revisions field--label-hidden flickity-slider-container flickity-slider-container--full-width field__items"> <div class="field__item flickity-slide"><div class="paragraph paragraph--type-large-cta-banner paragraph--view-mode-default ds-1col clearfix"> <div class="background-image-container"> <div class="field field--name-field-background-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <picture> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604%403x.webp?h=0983c2bc&itok=amzMyoZC 1920w" media="(min-width: 1600px)" type="image/webp" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604%403x.webp?itok=ofZ0WWTI 1600w" media="(min-width: 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srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604%403x.jpg?h=0983c2bc&itok=amzMyoZC 1920w" media="(min-width: 1600px)" type="image/jpeg" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604%403x.jpg?itok=ofZ0WWTI 1600w" media="(min-width: 1200px)" type="image/jpeg" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604%403x.jpg?itok=yhgCXJPA 1200w" media="(min-width: 992px)" type="image/jpeg" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604%403x.jpg?itok=rrQ47KDk 1020w" media="(min-width: 768px)" type="image/jpeg" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604%403x.jpg?itok=28PztIdq 800w" media="(min-width: 641px)" type="image/jpeg" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604%403x.jpg?itok=5q73Bs-C 720w" media="(max-width: 640px)" type="image/jpeg" sizes="100vw" width="720" height="405"/> <img loading="eager" width="1920" height="640" src="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604%403x.jpg?itok=ofZ0WWTI" alt="Banner image" /> </picture> </div> </div> </div> </div> <div class="image-overlay"></div> </div> <div class="content-area"> <div class="container-xl"> <div class="row"> <div class="col col-md-6 offset-md-1 offset-xl-0"> <div class="content-inner"> <h1> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Make a Complaint</div> </h1> <a href="/make-complaint" class="btn link-pink-button">Read more</a> </div> </div> </div> </div> </div> </div> </div> <div class="field__item flickity-slide"><div class="paragraph paragraph--type-large-cta-banner paragraph--view-mode-default ds-1col clearfix"> <div class="background-image-container"> <div class="field field--name-field-background-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <picture> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy%403x.webp?h=0983c2bc&itok=6TUlu6ul 1920w" media="(min-width: 1600px)" type="image/webp" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy%403x.webp?itok=lSlqjN71 1600w" media="(min-width: 1200px)" type="image/webp" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy%403x.webp?itok=LmA5xVjn 1200w" media="(min-width: 992px)" type="image/webp" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy%403x.webp?itok=fu8Wm4_g 1020w" media="(min-width: 768px)" type="image/webp" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy%403x.webp?itok=18E9iOII 800w" media="(min-width: 641px)" type="image/webp" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy%403x.webp?itok=NBMDwt6H 720w" media="(max-width: 640px)" type="image/webp" sizes="100vw" width="720" height="405"/> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy%403x.jpg?h=0983c2bc&itok=6TUlu6ul 1920w" media="(min-width: 1600px)" type="image/jpeg" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=lSlqjN71 1600w" media="(min-width: 1200px)" type="image/jpeg" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=LmA5xVjn 1200w" media="(min-width: 992px)" type="image/jpeg" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=fu8Wm4_g 1020w" media="(min-width: 768px)" type="image/jpeg" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=18E9iOII 800w" media="(min-width: 641px)" type="image/jpeg" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=NBMDwt6H 720w" media="(max-width: 640px)" type="image/jpeg" sizes="100vw" width="720" height="405"/> <img loading="eager" width="1920" height="640" src="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy%403x.jpg?itok=lSlqjN71" alt="Banner image" /> </picture> </div> </div> </div> </div> <div class="image-overlay"></div> </div> <div class="content-area"> <div class="container-xl"> <div class="row"> <div class="col col-md-6 offset-md-1 offset-xl-0"> <div class="content-inner"> <h1> <div class="field field--name-field-text field--type-string field--label-hidden field__item">We offer a free, impartial complaints service</div> </h1> <a href="/our-free-impartial-complaints-process-offers-alternative-legal-proceedings" class="btn link-pink-button">Read more</a> </div> </div> </div> </div> </div> </div> </div> <div class="field__item flickity-slide"><div class="paragraph paragraph--type-large-cta-banner paragraph--view-mode-default ds-1col clearfix"> <div class="background-image-container"> <div class="field field--name-field-background-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <picture> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?h=0983c2bc&itok=CqoiFnHb 1920w" media="(min-width: 1600px)" type="image/webp" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?itok=KVXVbPB4 1600w" media="(min-width: 1200px)" type="image/webp" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?itok=HfghkeQa 1200w" media="(min-width: 992px)" type="image/webp" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?itok=MpaZo_uz 1020w" media="(min-width: 768px)" type="image/webp" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?itok=o0sRhq9n 800w" media="(min-width: 641px)" type="image/webp" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.webp?itok=6mpfdKh1 720w" media="(max-width: 640px)" type="image/webp" sizes="100vw" width="720" height="405"/> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?h=0983c2bc&itok=CqoiFnHb 1920w" media="(min-width: 1600px)" type="image/jpeg" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=KVXVbPB4 1600w" media="(min-width: 1200px)" type="image/jpeg" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=HfghkeQa 1200w" media="(min-width: 992px)" type="image/jpeg" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=MpaZo_uz 1020w" media="(min-width: 768px)" type="image/jpeg" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=o0sRhq9n 800w" media="(min-width: 641px)" type="image/jpeg" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=6mpfdKh1 720w" media="(max-width: 640px)" type="image/jpeg" sizes="100vw" width="720" height="405"/> <img loading="eager" width="1920" height="640" src="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-3%403x_1_0.jpg?itok=KVXVbPB4" alt="Banner image" /> </picture> </div> </div> </div> </div> <div class="image-overlay"></div> </div> <div class="content-area"> <div class="container-xl"> <div class="row"> <div class="col col-md-6 offset-md-1 offset-xl-0"> <div class="content-inner"> <h1> <div class="field field--name-field-text field--type-string field--label-hidden field__item">I've made a complaint, what happens now?</div> </h1> <a href="/our-service-charter-explained" class="btn link-pink-button">Read more</a> </div> </div> </div> </div> </div> </div> </div> <div class="field__item flickity-slide"><div class="paragraph paragraph--type-large-cta-banner paragraph--view-mode-default ds-1col clearfix"> <div class="background-image-container"> <div class="field field--name-field-background-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <picture> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?h=0983c2bc&itok=4kiqqXpe 1920w" media="(min-width: 1600px)" type="image/webp" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?itok=EswL9bUK 1600w" media="(min-width: 1200px)" type="image/webp" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?itok=cNH3eRzF 1200w" media="(min-width: 992px)" type="image/webp" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?itok=fMzq_wju 1020w" media="(min-width: 768px)" type="image/webp" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?itok=ZyHIlrcQ 800w" media="(min-width: 641px)" type="image/webp" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.webp?itok=HDE2H4Gt 720w" media="(max-width: 640px)" type="image/webp" sizes="100vw" width="720" height="405"/> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?h=0983c2bc&itok=4kiqqXpe 1920w" media="(min-width: 1600px)" type="image/jpeg" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=EswL9bUK 1600w" media="(min-width: 1200px)" type="image/jpeg" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=cNH3eRzF 1200w" media="(min-width: 992px)" type="image/jpeg" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=fMzq_wju 1020w" media="(min-width: 768px)" type="image/jpeg" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=ZyHIlrcQ 800w" media="(min-width: 641px)" type="image/jpeg" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=HDE2H4Gt 720w" media="(max-width: 640px)" type="image/jpeg" sizes="100vw" width="720" height="405"/> <img loading="eager" width="1920" height="640" src="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-2%403x_3_0.jpg?itok=EswL9bUK" alt="Banner image" /> </picture> </div> </div> </div> </div> <div class="image-overlay"></div> </div> <div class="content-area"> <div class="container-xl"> <div class="row"> <div class="col col-md-6 offset-md-1 offset-xl-0"> <div class="content-inner"> <h1> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Code of Conduct for General Health Service Providers</div> </h1> <a href="/providers/general-health-service-providers-code-conduct" class="btn link-pink-button">Read more</a> </div> </div> </div> </div> </div> </div> </div> <div class="field__item flickity-slide"><div class="paragraph paragraph--type-large-cta-banner paragraph--view-mode-default ds-1col clearfix"> <div class="background-image-container"> <div class="field field--name-field-background-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <picture> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?h=0983c2bc&itok=bcSkgW9Y 1920w" media="(min-width: 1600px)" type="image/webp" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?itok=WGIvHWXd 1600w" media="(min-width: 1200px)" type="image/webp" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?itok=cEs8pJcm 1200w" media="(min-width: 992px)" type="image/webp" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?itok=kczNqN1y 1020w" media="(min-width: 768px)" type="image/webp" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?itok=7B5zCVku 800w" media="(min-width: 641px)" type="image/webp" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-8%403x_0.webp?itok=WWhfuLhl 720w" media="(max-width: 640px)" type="image/webp" sizes="100vw" width="720" height="405"/> <source srcset="/sites/default/files/styles/cta_banner_xxl/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?h=0983c2bc&itok=bcSkgW9Y 1920w" media="(min-width: 1600px)" type="image/jpeg" sizes="100vw" width="1920" height="640"/> <source srcset="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=WGIvHWXd 1600w" media="(min-width: 1200px)" type="image/jpeg" sizes="100vw" width="1600" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_lg/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=cEs8pJcm 1200w" media="(min-width: 992px)" type="image/jpeg" sizes="100vw" width="1200" height="570"/> <source srcset="/sites/default/files/styles/cta_banner_md/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=kczNqN1y 1020w" media="(min-width: 768px)" type="image/jpeg" sizes="100vw" width="1020" height="400"/> <source srcset="/sites/default/files/styles/cta_banner_sm/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=7B5zCVku 800w" media="(min-width: 641px)" type="image/jpeg" sizes="100vw" width="800" height="450"/> <source srcset="/sites/default/files/styles/cta_banner_xs/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=WWhfuLhl 720w" media="(max-width: 640px)" type="image/jpeg" sizes="100vw" width="720" height="405"/> <img loading="eager" width="1920" height="640" src="/sites/default/files/styles/cta_banner_xl/public/2021-07/i-stock-1094977604-copy-8%403x_0.jpg?itok=WGIvHWXd" alt="Banner image" /> </picture> </div> </div> </div> </div> <div class="image-overlay"></div> </div> <div class="content-area"> <div class="container-xl"> <div class="row"> <div class="col col-md-6 offset-md-1 offset-xl-0"> <div class="content-inner"> <h1> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Complaint Handling Standards Consultation and Revision</div> </h1> <a href="/news/complaint-handling-standards-service-charter-consultations" class="btn link-pink-button">Read more</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default" id="section2827"> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default icon-links" id="section2834"> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"><div class="paragraph paragraph--type-icon-links paragraph--view-mode-default ds-1col clearfix"> <div class="field field--name-field-icon-links field--type-entity-reference-revisions field--label-hidden field__items row justify-content-center"> <div class="d-none d-md-flex col-md-1"></div> <div class="col-xs-12 col-md-2"> <div class="field__item"> <div class="paragraph paragraph--type--icon-link paragraph--view-mode--default"> <a href="/make-complaint" class="field-group-link"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" width="75" height="75" src="/sites/default/files/media-icon/icon-tips-making-complaint.svg" alt="Tips on making a complaint" /> </div> </div> </div> </div> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Making a complaint</div> </a> </div> </div> </div> <div class="col-xs-12 col-md-2"> <div class="field__item"> <div class="paragraph paragraph--type--icon-link paragraph--view-mode--default"> <a href="/public/health-records-individuals" class="field-group-link"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" width="75" height="75" src="/sites/default/files/media-icon/icon-health-record-individual.svg" alt="Health records: Individuals" /> </div> </div> </div> </div> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Health records: Individuals</div> </a> </div> </div> </div> <div class="col-xs-12 col-md-2"> <div class="field__item"> <div class="paragraph paragraph--type--icon-link paragraph--view-mode--default"> <a href="/providers/complaint-handling-standards" class="field-group-link"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" width="75" height="75" src="/sites/default/files/media-icon/icon-complaint-handling-standards.svg" alt="Complaint handling standards" /> </div> </div> </div> </div> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Complaint handling standards</div> </a> </div> </div> </div> <div class="col-xs-12 col-md-2"> <div class="field__item"> <div class="paragraph paragraph--type--icon-link paragraph--view-mode--default"> <a href="/resources/case-studies" class="field-group-link"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" width="75" height="75" src="/sites/default/files/media-icon/icon-case-studies.svg" alt="Case studies" /> </div> </div> </div> </div> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Case studies</div> </a> </div> </div> </div> <div class="col-xs-12 col-md-2"> <div class="field__item"> <div class="paragraph paragraph--type--icon-link paragraph--view-mode--default"> <a href="/resources/training-seminars" class="field-group-link"> <div class="field field--name-field-icon field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" width="75" height="75" src="/sites/default/files/media-icon/icon-event.svg" alt="Trainings & events" /> </div> </div> </div> </div> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Training & Seminars</div> </a> </div> </div> </div> <div class="d-none d-md-flex col-md-1"></div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default paragraph--section-grey title" id="section2836"> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"> <div class="paragraph paragraph--type-title paragraph--view-mode-default ds-1col clearfix field_section_content row justify-content-center"> <div class="col-12 col-lg-10 col-xl-8"> <h2>NEWS AND ORDERS</h2> </div> </div> </div> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"><div class="paragraph paragraph--type-teaser-blocks paragraph--view-mode-default ds-1col clearfix"> <div class="field field--name-field-teaser-blocks field--type-block-field field--label-hidden row field__items"> <div class="field__item col-xs-12 col-lg-4"> <div class="views-element-container block block-views block-views-blocksolr-nodes-one-article" id="block-views-block-solr-nodes-one-article"> <div class="content"> <div> <div class="view view-solr-nodes view-id-solr_nodes view-display-id-one_article js-view-dom-id-bc10490e47a47e3c92f454c36af248aad3d0786d11561e4c824a6b037ef073a2"> <div class="view-content"> <div class="views-row"> <div class="node node--type-article node--view-mode-teaser ds-1col clearfix"> <a class="node node--type-article node--view-mode-teaser ds-1col clearfix card block-teaser news" href="/news/general-health-warning-statement-mr-hai-long-tang"> <div class="card-body"> <p class="card-tag">news </p> <p class="card-title"> <span class="field field--name-title field--type-string field--label-hidden">General Health Warning Statement - Mr Hai Long Tang</span> </p> <div class="card-text d-none d-lg-flex"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"> The Victorian Health Complaints Commissioner has issued a General Health Warning... </div> </div> <div class="card-date"> <div class="field field--name-node-post-date field--type-ds field--label-hidden field__item">6 February 2025</div> </div> </div> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item col-xs-12 col-lg-4"> <div class="views-element-container block block-views block-views-blocksolr-nodes-one-prohibition-order" id="block-views-block-solr-nodes-one-prohibition-order"> <div class="content"> <div> <div class="view view-solr-nodes view-id-solr_nodes view-display-id-one_prohibition_order js-view-dom-id-aaf86487686bb03869d8c34a1eb91148c39b5f34a5ea86f5c85dd188c91774fe"> <div class="view-content"> <div class="views-row"> <div class="node node--type-prohibition-order node--view-mode-teaser ds-1col clearfix"> <a class="node node--type-prohibition-order node--view-mode-teaser ds-1col clearfix card block-teaser prohibition-order" href="/order/daniel-lennon-4"> <div class="card-body"> <p class="card-tag">prohibition order </p> <p class="card-title"> <span class="field field--name-title field--type-string field--label-hidden">Daniel Lennon</span> </p> <div class="card-text d-none d-lg-flex"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"> Daniel Lennon is a general health service provider operating in the State of Victoria... </div> </div> <div class="card-date"> <div class="field field--name-node-post-date field--type-ds field--label-hidden field__item">13 March 2025</div> </div> </div> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item col-xs-12 col-lg-4"> <div class="views-element-container block block-views block-views-blocksolr-nodes-one-public-warning" id="block-views-block-solr-nodes-one-public-warning"> <div class="content"> <div> <div class="view view-solr-nodes view-id-solr_nodes view-display-id-one_public_warning js-view-dom-id-484b83c59c939d6b692341dbbfe7f2530f7e6443fa640ef17e4a0eff58fd8b82"> <div class="view-content"> <div class="views-row"> <div class="node node--type-public-warning node--view-mode-teaser ds-1col clearfix"> <a class="node node--type-public-warning node--view-mode-teaser ds-1col clearfix card block-teaser public-warning" href="/warning/mr-hai-long-tang"> <div class="card-body"> <p class="card-tag">public warning </p> <p class="card-title"> <span class="field field--name-title field--type-string field--label-hidden">Mr Hai Long Tang</span> </p> <div class="card-text d-none d-lg-flex"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"> The Victorian Health Complaints Commissioner issues the following General Health... </div> </div> <div class="card-date"> <div class="field field--name-node-post-date field--type-ds field--label-hidden field__item">6 February 2025</div> </div> </div> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default call-to-action-bar" id="section2839"> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"><div class="paragraph paragraph--type-call-to-action-bar paragraph--view-mode-default ds-1col clearfix"> <div class="field field--name-field-text field--type-string field--label-hidden field__item">Are you a healthcare provider looking to upskill?</div> <div class="field field--name-field-link field--type-link field--label-hidden field__item"><a href="/resources/training-seminars">Training & seminars</a></div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--section paragraph--view-mode--default title-link" id="section2845"> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"><div class="paragraph paragraph--type-title-link paragraph--view-mode-default ds-2col clearfix"> <div class="group-left"> <h3>FAQs</h3> </div> <div class="group-right"> <div class="field field--name-field-link field--type-link field--label-hidden field__item"><a href="/resources/faqs" class="btn btn-link btn-arrow">See more FAQs</a></div> </div> </div> </div> <div class="field field--name-field-section-content field--type-entity-reference-revisions field--label-hidden container-xl field__item"><div class="paragraph paragraph--type-cards paragraph--view-mode-default ds-1col clearfix"> <div class="field field--name-field-cards field--type-entity-reference-revisions field--label-hidden row field__items"> <div class="field__item col-xs-12 col-md-6 col-lg-4"> <div class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix"> <a class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix card faq-teaser" href="/resources/faqs#heading-1882"> <div class="card-body"> <p class="card-title"> <span>See more FAQs</span> </p> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </div> <div class="card-img-container"> <div class="field field--name-field-card-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what.webp?h=baf8b14c&itok=j-Vz5uJ6 1x" type="image/webp" width="320" height="255"/> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what.jpg?h=baf8b14c&itok=j-Vz5uJ6 1x" type="image/jpeg" width="320" height="255"/> <img loading="eager" srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what.jpg?h=baf8b14c&itok=j-Vz5uJ6 1x" width="320" height="255" class="card-img-bottom" src="/sites/default/files/styles/card_image/public/2021-03/faq-what.jpg?h=baf8b14c&itok=j-Vz5uJ6" alt="What can I make a complaint about?" /> </picture> </div> </div> </div> </div> </a> </div> </div> <div class="field__item col-xs-12 col-md-6 col-lg-4"> <div class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix"> <a class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix card faq-teaser" href="/resources/faqs"> <div class="card-body"> <p class="card-title"> <span>What happens if a complaint is made about me?</span> </p> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </div> <div class="card-img-container"> <div class="field field--name-field-card-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what-2.webp?h=baf8b14c&itok=9EYQ_J-U 1x" type="image/webp" width="320" height="255"/> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what-2.jpg?h=baf8b14c&itok=9EYQ_J-U 1x" type="image/jpeg" width="320" height="255"/> <img loading="eager" srcset="/sites/default/files/styles/card_image/public/2021-03/faq-what-2.jpg?h=baf8b14c&itok=9EYQ_J-U 1x" width="320" height="255" class="card-img-bottom" src="/sites/default/files/styles/card_image/public/2021-03/faq-what-2.jpg?h=baf8b14c&itok=9EYQ_J-U" alt="What happens if a complaint is made about me?" /> </picture> </div> </div> </div> </div> </a> </div> </div> <div class="field__item col-xs-12 col-md-6 col-lg-4"> <div class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix"> <a class="paragraph paragraph--type-card paragraph--view-mode-default ds-1col clearfix card faq-teaser" href="/resources/faqs"> <div class="card-body"> <p class="card-title"> <span>Who does the general code of conduct apply to?</span> </p> <div class="card-arrow"> <i class="fas fa-chevron-right"></i> </div> </div> <div class="card-img-container"> <div class="field field--name-field-card-image field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-who.webp?h=baf8b14c&itok=wc1w1N7J 1x" type="image/webp" width="320" height="255"/> <source srcset="/sites/default/files/styles/card_image/public/2021-03/faq-who.jpg?h=baf8b14c&itok=wc1w1N7J 1x" type="image/jpeg" width="320" height="255"/> <img loading="eager" srcset="/sites/default/files/styles/card_image/public/2021-03/faq-who.jpg?h=baf8b14c&itok=wc1w1N7J 1x" width="320" height="255" class="card-img-bottom" src="/sites/default/files/styles/card_image/public/2021-03/faq-who.jpg?h=baf8b14c&itok=wc1w1N7J" alt="Who does the general code of conduct apply to?" /> </picture> </div> </div> </div> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> 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