How to completely uninstall and reinstall Connexion client 3.x

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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#Applies_to" rel="internal">Applies to</a></li><li><a href="#Answer" rel="internal">Answer</a></li><li><a href="#Additional_information" rel="internal">Additional information</a></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-page-summary"><div class="mt-page-overview"></div></div> <div mt-section-origin="Metadata_Services/Connexion/Troubleshooting/How_to_completely_uninstall_and_reinstall_Connexion_client_3.x" class="mt-section" id="section_1"><span id="Applies_to"></span><h5 class="editable">Applies to</h5> <ul> <li> <p> Connexion client 3.x</p> </li> </ul> </div><div mt-section-origin="Metadata_Services/Connexion/Troubleshooting/How_to_completely_uninstall_and_reinstall_Connexion_client_3.x" class="mt-section" id="section_2"><span id="Answer"></span><h5 class="editable">Answer</h5> <p>If you're experiencing file access issues with Connexion client 3.x, even after uninstalling and reinstalling, it's possible that not all components were completely uninstalled prior to the reinstallation.</p> <p>Connexion client installs three components:</p> <ul> <li>OCLC Connexion client (main application)</li> <li>OCLC Connexion ComService (responsible for macro functionality)</li> <li>Microsoft Access database engine 2010 (English) (responsible for local file access)</li> </ul> <p>Follow the steps below for a comprehensive uninstallation and reinstallation process.</p> <p><strong>Note</strong>: during any client uninstall procedure, whether it be a standard uninstall, or this enhanced method, your data and settings located at <strong>%AppData%\OCLC </strong>are not removed. This allows for client uninstall/reinstall, or client upgrade without losing settings. If you would like to remove this data as well, you'll need to delete it manually by navigating to your %AppData% folder and deleting the OCLC folder.<br /> <br /> These steps are applicable exclusively to Connexion client 3.x.<br /> <br /> <strong>Uninstallation and Reinstallation Steps</strong></p> <ol> <li>Open the "Programs & Features" section on your computer.</li> <li>Uninstall "OCLC Connexion client 3.x."</li> <li>To ensure the complete removal of components from memory, reboot your computer and return to Programs & Features.</li> <li>If present, uninstall the "OCLC Connexion ComService."</li> <li>If "Microsoft Access database engine 2010 (English)" is present, uninstall only that specific version. If there are other versions listed, do not uninstall them.</li> <li>See the Note in the section above, and decide if you want to delete the data at %AppData%\OCLC as well.</li> </ol> <p>Once you've removed all components, proceed with the reinstallation of the client. This process will ensure that all three components are reinstalled.<br /> Open the client and try accessing your local files.</p> <p>Download Connexion Client here: <u><a title="Cataloging software downloads" href="https://help.oclc.org/Librarian_Toolbox/Software_downloads/Cataloging_software_downloads" rel="internal">Cataloging software downloads</a></u></p> </div><div mt-section-origin="Metadata_Services/Connexion/Troubleshooting/How_to_completely_uninstall_and_reinstall_Connexion_client_3.x" class="mt-section" id="section_3"><span id="Additional_information"></span><h5 class="editable">Additional information</h5> <p>If the error persists even after following the above steps, please contact <a class="internal" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support/Contact_OCLC_Support_in_your_region" rel="internal">OCLC Support</a>. Provide screenshots of the error to assist with troubleshooting.</p> <p>Page ID</p> 40552 </div></div> </div> </div> <div class="mt-content-footer"> <p> </p> </div> <ol class="grape-meta-data grape-meta-article-navigation"> <li class="grape-back-to-top"><a class="mt-icon-back-to-top" href="#title" id="mt-back-to-top" title="Jump back to top of this article">Back to top</a></li> <li class="grape-article-pagination"><ul class="mt-article-pagination"> <li class="mt-pagination-previous"> <a class="mt-icon-previous-article" href="https://help.oclc.org/Metadata_Services/Connexion/Troubleshooting/How_many_records_can_I_delete_at_one_time_from_the_Online_Save_File" title="How many records can I delete at one time from the Online Save File?"><span>How many records can I delete at one time from the Online Save File?</span></a> </li> <li class="mt-pagination-next"> <a class="mt-icon-next-article" href="https://help.oclc.org/Metadata_Services/Connexion/Troubleshooting/How_to_Copy_records_from_one_local_file_to_another_in_Connexion_client" title="How to Copy records from one local file to another in Connexion client"><span>How to Copy records from one local file to another in Connexion client</span></a> </li> </ul> </li> </ol> </div> </div> <div class="grape-footer grape-wrapper"> <div class="grape-wrapper-container"> <ol> <li class="grape-footer-copyright">© Copyright 2024 OCLC Support</li> <li class="grape-footer-powered-by"><a href="https://mindtouch.com/demo" class="mt-poweredby product " title="MindTouch" target="_blank"> Powered by CXone Expert <span class="mt-registered">®</span> </a></li> </ol> </div> </div> <div class="grape-footer-custom"><div class="footer iparsys parsys"><div class="footer section"><footer class="page-footer"><div class="divider blue-green"><div class="bar-1"></div><div class="bar-2"></div></div><div class="footer-banner"><div 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How to completely uninstall and reinstall Connexion client 3.x - OCLC Support