Ask a Librarian

<!DOCTYPE html> <html > <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>Ask a Librarian</title> <meta name="description" content="customer support platform"> <meta name="keywords" content="osTicket, Customer support system, support ticket system"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"> <link rel="stylesheet" href="/css/osticket.css?19292ad" media="screen"/> <link rel="stylesheet" href="/assets/default/css/theme.css?19292ad" media="screen"/> <link rel="stylesheet" href="/assets/default/css/print.css?19292ad" media="print"/> <link rel="stylesheet" href="/scp/css/typeahead.css?19292ad" media="screen" /> <link type="text/css" href="/css/ui-lightness/jquery-ui-1.10.3.custom.min.css?19292ad" rel="stylesheet" media="screen" /> <link rel="stylesheet" href="/css/thread.css?19292ad" media="screen"/> <link rel="stylesheet" href="/css/redactor.css?19292ad" media="screen"/> <link type="text/css" rel="stylesheet" href="/css/font-awesome.min.css?19292ad"/> <link type="text/css" rel="stylesheet" href="/css/flags.css?19292ad"/> <link type="text/css" rel="stylesheet" href="/css/rtl.css?19292ad"/> <script type="text/javascript" src="/js/jquery-1.8.3.min.js?19292ad"></script> <script type="text/javascript" src="/js/jquery-ui-1.10.3.custom.min.js?19292ad"></script> <script src="/js/osticket.js?19292ad"></script> <script type="text/javascript" src="/js/filedrop.field.js?19292ad"></script> <script type="text/javascript" src="/js/jquery.multiselect.min.js?19292ad"></script> <script src="/scp/js/bootstrap-typeahead.js?19292ad"></script> <script type="text/javascript" src="/js/redactor.min.js?19292ad"></script> <script type="text/javascript" src="/js/redactor-osticket.js?19292ad"></script> <script type="text/javascript" src="/js/redactor-fonts.js?19292ad"></script> <link rel="shortcut icon" type="image/png" href="assets/default/images/logos/fav.ico"/> <meta name="csrf_token" content="cf825bf80e1ba4b1d4e0c773e9f57e5a78b70ebe" /> </head> <body> <div id="container"> <div id="header"> <div class="pull-right flush-right"> <p> </p> <p> <a class="flag flag-gr" href="?&lang=el_gr" title="螘位位畏谓喂魏维 (螘位位维未伪) (Greek (Greece))"> </a> <a class="flag flag-us" href="?&lang=en_us" title="English (United States)"> </a> </p> </div> <a class="pull-left" id="logo" href="/index.php" title="Support Center" style="display:inline-block;width:100%"> <span class="valign-helper"></span>  <img src="assets/default/images/logos/ntua-eng.png"> <img src="assets/default/images/logos/logo-main-eng.png" style="float:right;padding-right:65px;"> </a> </div> <div class="clear"></div> <ul id="nav" class="flush-left"> <li><a class="active home" href="/index.php">Support Center Home</a></li> <li><a class=" new" href="/open.php">Open a New Ticket</a></li> <li><a class=" status" href="/view.php">Check Ticket Status</a></li> </ul> <div id="content"> <div id="landing_page"> <h1>Welcome to the Support System "Ask a Librarian"</h1><br>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. <div id="new_ticket" class="pull-left"> <h3>Open a New Ticket</h3> <br> <div>Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.</div> </div> <div id="check_status" class="pull-right"> <h3>Check Ticket Status</h3> <br> <div>We provide archives and history of all your current and past support requests complete with responses.</div> </div> <div class="clear"></div> <div class="front-page-button pull-left"> <p> <a href="open.php?lang=en_us" class="green button">Open a New Ticket Button</a> </p> </div> <div class="front-page-button pull-right"> <p> <a href="view.php?lang=en_us" class="blue button">Check Ticket Status</a> </p> </div> </div> <div class="clear"></div> </div> </div> <div id="footer"> <p>Copyright © 2024 Supported by <a href='http://www.seab.gr' target="_blank">HEAL Link</a></p> <br> <a href="documents/terms-of-use.pdf" target="_blank">Terms of Use</a> - <a href="documents/user-manual.pdf" target="_blank">User Manual</a> <br><br> </div> <div id="overlay"></div> <div id="loading"> <h4>Please Wait!</h4> <p>Please wait... it will take a second!</p> </div> <script type="text/javascript" src="ajax.php/i18n/en_us/js"></script> </body> </html>

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Ask a Librarian