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href="/WAI/fundamentals/"><span>Accessibility Fundamentals</span></a></li><li><a lang="en" href="/WAI/planning/"><span>Planning & Policies</span></a></li><li><a lang="en" href="/WAI/design-develop/"><span>Design & Develop</span></a></li><li><a lang="en" href="/WAI/test-evaluate/"><span>Test & Evaluate</span></a></li><li><a lang="en" href="/WAI/teach-advocate/"><span>Teach & Advocate</span></a></li><li><a lang="en" href="/WAI/standards-guidelines/"><span>Standards/<wbr>Guidelines</span></a></li></ul></nav><nav class="default-grid breadcrumb" aria-label="Breadcrumb" lang="en"> <ul style="align-self: center;"> <li><a href="/WAI/" lang="en">Home</a></li><li><a lang="en" href="/WAI/fundamentals/"><span>Accessibility Fundamentals</span></a></li><li><a lang="en" href="/WAI/people/"><span>Accessibility is About People</span></a></li><li><a lang="en" href="/WAI/people-use-web/" aria-current="page"><span>How People with Disabilities Use the Web</span></a></li></ul> </nav> <div class="default-grid with-gap leftcol"> <div class="sidenav"><nav class="sn-contents" aria-label="Secondary"> <ul class="sidenav--list"> <li> <a lang="en" href="/WAI/fundamentals/" class="page-link"><span>Accessibility Fundamentals</span></a></li><li> <a lang="en" href="/WAI/fundamentals/accessibility-intro/" class="page-link"><span>Introduction to Accessibility</span></a><ul><li> <a lang="en" href="/WAI/videos/standards-and-benefits/" class="page-link"><span>Video Introduction</span></a></li></ul></li><li> <a lang="en" href="/WAI/people/" aria-current="location" class="page-link"><span>Accessibility is About People</span></a><ul><li> <a lang="en" href="/WAI/perspective-videos/" class="page-link"><span>Perspectives Videos</span></a><ul><li> <a lang="en" href="/WAI/perspective-videos/keyboard/" class="page-link"><span>Keyboard Compatibility</span></a></li><li> <a lang="en" href="/WAI/perspective-videos/contrast/" class="page-link"><span>Colors with Good Contrast</span></a></li><li> <a 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href="/WAI/people-use-web/" aria-current="page" class="page-link"><span>How People with Disabilities Use the Web</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/" class="page-link"><span>Stories of Web Users</span></a><ul><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-one/" class="page-link"><span>Ade's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-two/" class="page-link"><span>Ian's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-three/" class="page-link"><span>Lakshmi's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-four/" class="page-link"><span>Lexie's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-five/" class="page-link"><span>Sophie's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-six/" class="page-link"><span>Dhruv's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-seven/" class="page-link"><span>Marta's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-eight/" class="page-link"><span>Stefan's Story</span></a></li><li> <a lang="en" href="/WAI/people-use-web/user-stories/story-nine/" class="page-link"><span>Elias' Story</span></a></li></ul></li><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/" class="page-link"><span>Diverse Abilities and Barriers</span></a><ul><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/auditory/" class="page-link"><span>Auditory</span></a></li><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/cognitive/" class="page-link"><span>Cognitive and Learning</span></a></li><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/physical/" class="page-link"><span>Physical</span></a></li><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/speech/" class="page-link"><span>Speech</span></a></li><li> <a lang="en" href="/WAI/people-use-web/abilities-barriers/visual/" class="page-link"><span>Visual</span></a></li></ul></li><li> <a lang="en" href="/WAI/people-use-web/tools-techniques/" class="page-link"><span>Tools and Techniques</span></a><ul><li> <a lang="en" href="/WAI/people-use-web/tools-techniques/perception/" class="page-link"><span>Perception</span></a></li><li> <a lang="en" href="/WAI/people-use-web/tools-techniques/presentation/" class="page-link"><span>Presentation</span></a></li><li> <a lang="en" href="/WAI/people-use-web/tools-techniques/input/" class="page-link"><span>Input</span></a></li><li> <a lang="en" href="/WAI/people-use-web/tools-techniques/navigation/" class="page-link"><span>Interaction</span></a></li></ul></li><li> <a lang="en" href="/WAI/older-users/" class="page-link"><span>Older Users and Accessibility</span></a><ul><li> <a lang="en" href="/WAI/older-users/developing/" class="page-link"><span>How WCAG 2 Applies</span></a></li><li> <a lang="en" href="/WAI/older-users/literature/" class="page-link"><span>Literature Review</span></a></li></ul></li><li> <a lang="en" href="/WAI/fundamentals/accessibility-usability-inclusion/" class="page-link"><span>Accessibility, Usability, Inclusion</span></a></li></ul></li><li> <a lang="en" href="/WAI/fundamentals/components/" class="page-link"><span>Components of Web Accessibility</span></a></li><li> <a lang="en" href="/WAI/fundamentals/accessibility-principles/" class="page-link"><span>Accessibility Principles</span></a></li><li> <a lang="en" href="/WAI/research/" class="page-link"><span>Research</span></a><ul><li> <a lang="en" href="/WAI/research/user-requirements/" class="page-link"><span>User Requirements</span></a></li><li> <a lang="en" href="/WAI/research/ai2023/" class="page-link"><span>AI and Accessibility</span></a></li></ul></li><li> <a lang="en" href="/WAI/courses/" class="page-link"><span>Digital Accessibility Courses</span></a><ul><li> <a lang="en" href="/WAI/courses/foundations-course/" class="page-link"><span>W3C Foundations Online Course</span></a></li><li> <a lang="en" href="/WAI/courses/list/" class="page-link"><span>Course List</span></a></li></ul></li></ul></nav><nav class="sidenav-languages" aria-labelledby="languagehead"> <header id="languagehead">Languages/Translations</header> <ul class="langlist"> <li style="margin-bottom: 2px;"><strong style="text-transform: capitalize;">English (original)</strong></li><li style="margin-bottom: 2px;"><a style="text-transform: capitalize;" href="/WAI/people-use-web/es" dir="auto" translate="no" lang="es">español</a></li><li style="margin-bottom: 2px;"><a style="text-transform: capitalize;" href="/WAI/people-use-web/fr" dir="auto" translate="no" lang="fr">français</a></li></ul> <p><a href="/WAI/translations/">All Translations</a></p> <p><a href="/WAI/about/translating/">Translating WAI Resources</a></p> </nav> </div> <main id="main" lang="en"> <header class="in-resource"> <h1> How People with Disabilities Use the Web </h1></header> <blockquote class="pull alt-2"> <p>Accessibility: It's about people</p></blockquote> <h2 id="introduction" class="no-display">Introduction</h2> <p><em>How do people who cannot move their arms use your website? What about people who cannot see well or at all? Or people who have difficulty hearing, or understanding, or have other disabilities?</em></p> <p>This resource introduces how disabled people use the web, including people with age-related impairments. It helps developers, designers, content creators, and others understand the reasons behind creating accessible digital products — including websites, apps, browsers, and other web tools.</p> <h2 id="sections-in-this-resource">Sections in this resource</h2> <ul> <li><strong><a href="/WAI/people-use-web/user-stories/">Stories of Web Users</a></strong> (also called “personas”) — represent the experiences of people with different disabilities.</li> <li><strong><a href="/WAI/people-use-web/abilities-barriers/">Diverse Abilities and Barriers</a></strong> — introduces the wide diversity of abilities and highlights some accessibility barriers that people experience because of inaccessible digital technology.</li> <li><strong><a href="/WAI/people-use-web/tools-techniques/">Tools and Techniques</a></strong> — covers the tools and techniques that disabled people use to interact with digital technology.</li> </ul> <h2 id="related-wai-resources">Related WAI resources</h2> <ul> <li><strong><a href="/WAI/fundamentals/accessibility-principles/">Accessibility Principles</a></strong> – introduces the four principles used to organize accessibility requirements and provides examples of requirements related to each principle from the international accessibility standards from the W3C Web Accessibility Initiative (WAI).</li> <li><strong><a href="/WAI/perspective-videos/">Web Accessibility Perspectives Videos: Explore the Impact and Benefits for Everyone</a></strong> – presents a collection of short videos highlighting accessibility features that are essential to people with disabilities and useful for all.</li> </ul> <aside class="box box-icon box-space-above" id="helpimprove" aria-label="feedback"><header class="box-h box-h-icon box-h-space-above box-h-icon"> <svg focusable="false" aria-hidden="true" class="icon-comments "><use xlink:href="/WAI/assets/images/icons.svg#icon-comments"></use></svg> <h2> Help improve this page </h2></header><div class="box-i"><p>Please share your ideas, suggestions, or comments via e-mail to the publicly-archived list <a href="mailto:wai@w3.org?body=%5Binclude%20a%20relevant%20email%20Subject%5D%0A%0A%5Bput%20comment%20here...%5D%0A%0AI%20give%20permission%20to%20share%20this%20to%20a%20publicly-archived%20e-mail%20list.">wai@w3.org</a> or via GitHub.</p> <div class="button-group"> <a href="mailto:wai@w3.org?body=%5Binclude%20a%20relevant%20email%20Subject%5D%0A%0A%5Bput%20comment%20here...%5D%0A%0AI%20give%20permission%20to%20share%20this%20to%20a%20publicly-archived%20e-mail%20list." class="button"><span>E-mail</span></a><a href=" https://github.com/w3c/wai-website/edit/main/pages/fundamentals/people/people-use-web/index.md " class="button"><span>Fork & Edit on GitHub</span></a><a href="https://github.com/w3c/wai-website/issues/new?template=content-issue.yml&wai-resource-id=wai-people-use-web&wai-url=https://www.w3.org/WAI/people-use-web/" class="button"><span>New GitHub Issue</span></a></div></div></aside> <a class="button button-backtotop" href="#top"><span><svg focusable="false" aria-hidden="true" class="icon-arrow-up "><use xlink:href="/WAI/assets/images/icons.svg#icon-arrow-up"></use></svg> Back to Top</span></a> </main> </div> <footer id="wai-site-footer" class="page-footer default-grid" aria-label="Page"> <div class="inner"><p><strong>Updated:</strong> 25 June 2024. <a href="/WAI/people-use-web/changelog/">Latest changes</a>.</p><p>First posted as a draft in 1999.</p> <p><strong>Editor:</strong> Shadi Abou-Zahra. Previous editor: Judy Brewer. See <a href="/WAI/people-use-web/acknowledgements/">Acknowledgements</a> for additional editors and contributors.</p> <p>Developed by the Education and Outreach Working Group (<a href="https://www.w3.org/WAI/EO/">EOWG</a>) with support from the <a href="https://www.w3.org/WAI/about/projects/wai-guide/">WAI-Guide Project</a> and <a href="https://www.w3.org/WAI/WAI-AGE/">WAI-AGE Project</a> co-funded by the European Commission (EC).</p> </div> </footer> <footer class="site-footer grid-4q" aria-label="Site"> <div class="q1-start q3-end about"> <div> <p><a class="largelink" href="https://www.w3.org/WAI/" lang="en" dir="auto" translate="no">W3C Web Accessibility Initiative (WAI)</a></p> <p>Strategies, standards, and supporting resources to make the Web accessible to people with disabilities.</p> </div> <div class="social" lang="en" dir="auto" translate="no"> <ul> <li><a href="https://w3c.social/@wai"><svg focusable="false" aria-hidden="true" class="icon-mastodon "><use xlink:href="/WAI/assets/images/icons.svg#icon-mastodon"></use></svg> Mastodon</a></li> <li><a href="https://www.linkedin.com/company/w3c-wai/"><svg focusable="false" aria-hidden="true" class="icon-linkedin "><use xlink:href="/WAI/assets/images/icons.svg#icon-linkedin"></use></svg> LinkedIn</a></li> <li><a href="https://www.w3.org/WAI/feed.xml"><svg focusable="false" aria-hidden="true" class="icon-rss "><use xlink:href="/WAI/assets/images/icons.svg#icon-rss"></use></svg> Feed</a></li> <li><a href="https://www.youtube.com/channel/UCU6ljj3m1fglIPjSjs2DpRA/playlists/"><svg focusable="false" aria-hidden="true" class="icon-youtube "><use xlink:href="/WAI/assets/images/icons.svg#icon-youtube"></use></svg> YouTube</a></li> <li><a href="https://www.w3.org/WAI/news/subscribe/" class="button">Get News in Email</a></li> </ul> </div> <div lang="en" dir="auto" translate="no"> <p>Copyright © 2025 World Wide Web Consortium (<a href="https://www.w3.org/">W3C</a><sup>®</sup>). 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