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src="/_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2F14-generic-hero-banners%2Fherobanner_390x620_generic-a.jpg%3Fh%3D620%26iar%3D0%26w%3D390%26rev%3D-1%26hash%3D67C5E418877EA3BE6BCFBA40CBCF2A8E&w=828&q=75"/><div class="HeroBanner_container___RcE5 container"><div class="row"><div class="col-12 col-lg-6 offset-lg-1"><div class="HeroBanner_titleAndDescription__0Cj9_"><h1 class="qa-banner-title">Training and support</h1><div class="h4 qa-banner-description">Our global team of customer success specialists are here to ensure you extract the maximum value from your Argus subscription</div></div></div></div></div></div></div></div><div class="component small grey "><div class="component-content"><div class="PageSubnavigation_container__yH3q7 qa-subnavigation-bar container"><div class="PageSubnavigation_outer__ocRn_"><div class="PageSubnavigation_bar__Cf50a"><a href="#support" class="qa-subnavigation-anchor PageSubnavigation_item__mBuP2 cta bar " 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title="">Customer success</a><a href="#faq" class="qa-subnavigation-anchor PageSubnavigation_item__mBuP2 cta bar " title="">Frequently asked questions</a><a href="#tutorial" class="qa-subnavigation-anchor PageSubnavigation_item__mBuP2 cta bar " title="">Tutorial videos</a><a title="" target="" class="qa-subnavigation-anchor PageSubnavigation_item__mBuP2 cta bar " href="/zh/our-locations">Contact us</a></div></div></div></div></div></div></div><div class="component component-padding PageIntroduction_pageIntroduction__BoFDD white" id="success"><div class="component-content"><div class="container"><div class="PageIntroduction_row__DH0rm row"><div class="col-12 col-lg-8"><div class="qa-pageintroduction-section"><h2 class="qa-pageintroduction-title">Customer success</h2><div class="PageIntroduction_description__hOYK7"><div class="qa-pageintroduction-textfield"><p>Our global team is dedicated to ensuring you have the precise knowledge and understanding to get the maximum value from the datasets, tools, models and written commentary that we deliver.</p> <p>We proactively help hundreds of customers each week across every part of the energy and commodities supply chain. From onboarding and set-up to platform training and in-depth demonstrations, our customer success team constantly unlocks additional value for our clients. </p> <p>Our goal is to help your business be successful. We will help you understand the vast amount of Argus data being published daily, by identifying price codes and the correlations between them and connecting you with the extensive team of market experts across Argus for deeper collaboration. We are here to ensure you find the solutions to the challenges you face.</p></div></div></div></div></div></div></div></div><div class="component " id="support"><div class="component-content"><div class="BreakoutPromo_breakoutPromo__qXYiV gradient"><img alt="support-promo-image" loading="lazy" width="1600" height="610" decoding="async" data-nimg="1" class="BreakoutPromo_image__XCaXJ" style="color:transparent" srcSet="/_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=1920&q=75 1x, /_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=3840&q=75 2x" src="/_next/image?url=%2F-%2Fmedia%2Fproject%2Fargusmedia%2Fmainsite%2Fimages%2Fcomponents02%2Fcontact-us-form%2Fcontactusform1600x555_010.jpg%3Fh%3D530%26iar%3D0%26w%3D1600%26rev%3D-1%26hash%3D5CA11D5195E39E6EC29F2237A4A3E59C&w=3840&q=75"/><div class="BreakoutPromo_content__LYBeY"><div class="container BreakoutPromo_inheritHeight__OYtPg"><div class="row BreakoutPromo_inheritHeight__OYtPg"><div class="col-12 col-lg-6"><div class="BreakoutPromo_text__AgBd2"><h2 class="qa-breakoutpromo-title undefined">Support</h2><p class="qa-breakoutpromo-text">We are ready and waiting to provide technical support, with our customer service specialists located in all time zones If you have not received your usual emailed report, are struggling to amend your news preferences, having problems logging into Argus Direct, or have any other query, please get in touch with us support@argusmedia.com</p><a href="mailto:support@argusmedia.com" class="qa-breakoutpromo-cta cta large" title="">contact us</a></div></div></div></div></div></div></div></div><div class="component component-padding white" id="faq"><div class="component-content"><div class="container"><div class="row"><div class="col-12 col-lg-7"><h2 class="qa-accordion-title section-heading">Frequently asked questions</h2><p class="qa-accordion-text">Here are some of the most common questions that we regularly receive. If you still can’t find what you are looking for, please email us at support@argusmedia.com.</p></div></div><div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-1b8481c6-7352-44ab-9cda-4fa1b8c0d5a4-panel-0" id="accordion-1b8481c6-7352-44ab-9cda-4fa1b8c0d5a4-button-0" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">1. I do not know or remember my password for one of the Argus platforms. How can I set my password?</h3></button><div id="accordion-1b8481c6-7352-44ab-9cda-4fa1b8c0d5a4-button-0" role="region" aria-labelledby="accordion-1b8481c6-7352-44ab-9cda-4fa1b8c0d5a4-button-0" class="qa-accordion-item-content Accordion_description__7Jnfh">In most cases, you can use the Argus forgotten password page at <a rel="noopener noreferrer" href="https://myaccount.argusmedia.com/forgotten-password" target="_blank">https://myaccount.argusmedia.com/forgotten-password</a>.  If that does not work for you, please contact us at <a href="mailto:support@argusmedia.com">support@argusmedia.com</a> for further assistance.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-d418c043-4309-4bd4-9792-1ada9b15e9e4-panel-1" id="accordion-d418c043-4309-4bd4-9792-1ada9b15e9e4-button-1" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">2. I did not receive my Argus report via email. How can I get a replacement report?</h3></button><div id="accordion-d418c043-4309-4bd4-9792-1ada9b15e9e4-button-1" role="region" aria-labelledby="accordion-d418c043-4309-4bd4-9792-1ada9b15e9e4-button-1" class="qa-accordion-item-content Accordion_description__7Jnfh">If your subscription includes access to one of the Argus platforms, you can download copies of the reports you subscribe to by clicking on the Publications tab at the top of the page. From there, you can select the report you want to download and click the PDF button to download the most recent report.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-b7ef870b-2315-4987-b5e7-b2650bfe0303-panel-2" id="accordion-b7ef870b-2315-4987-b5e7-b2650bfe0303-button-2" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">3. Where can I find the Argus Media publishing schedule?</h3></button><div id="accordion-b7ef870b-2315-4987-b5e7-b2650bfe0303-button-2" role="region" aria-labelledby="accordion-b7ef870b-2315-4987-b5e7-b2650bfe0303-button-2" class="qa-accordion-item-content Accordion_description__7Jnfh">You can get all the details about our publishing schedule, including information about when there may be no report or data for publications or countries <a href="/zh/methodology/publishing-schedule">here</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-e2b6539a-e9e8-4ade-9d71-fcbe79e8c2f3-panel-3" id="accordion-e2b6539a-e9e8-4ade-9d71-fcbe79e8c2f3-button-3" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">4. How can I adjust what emails I receive from Argus?</h3></button><div id="accordion-e2b6539a-e9e8-4ade-9d71-fcbe79e8c2f3-button-3" role="region" aria-labelledby="accordion-e2b6539a-e9e8-4ade-9d71-fcbe79e8c2f3-button-3" class="qa-accordion-item-content Accordion_description__7Jnfh">In the Argus Direct platform, you can navigate to <a rel="noopener noreferrer" href="https://direct.argusmedia.com/settings/alerts" target="_blank">this page</a> and from here you can enable or disable emailed alerts for publications, prices and news alerts.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-f520e806-fa1f-4c2e-88cb-5b9c6f49e774-panel-4" id="accordion-f520e806-fa1f-4c2e-88cb-5b9c6f49e774-button-4" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">5. I would like to receive Argus data as a data feed. What options does Argus offer?</h3></button><div id="accordion-f520e806-fa1f-4c2e-88cb-5b9c6f49e774-button-4" role="region" aria-labelledby="accordion-f520e806-fa1f-4c2e-88cb-5b9c6f49e774-button-4" class="qa-accordion-item-content Accordion_description__7Jnfh">Argus can provide data via FTP using FTP, FTPS, and SFTP protocols, as well as using our API via SOAP or REST.  For further information, please contact your account manager or email us at <a href="mailto:support@argusmedia.com">support@argusmedia.com</a>. </div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-eceb9d05-932f-4d81-9a38-1ce328e08984-panel-5" id="accordion-eceb9d05-932f-4d81-9a38-1ce328e08984-button-5" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">6. How do I download the Argus Direct for Spreadsheet Excel plug-in?</h3></button><div id="accordion-eceb9d05-932f-4d81-9a38-1ce328e08984-button-5" role="region" aria-labelledby="accordion-eceb9d05-932f-4d81-9a38-1ce328e08984-button-5" class="qa-accordion-item-content Accordion_description__7Jnfh">Download the installation file <a href="https://www.argusmedia.com/en/solutions/how-we-deliver/client-portal#platform">here</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-90397f21-c56b-4263-a6cd-8e17a28c8d60-panel-6" id="accordion-90397f21-c56b-4263-a6cd-8e17a28c8d60-button-6" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">7. I work for a media outlet, can I speak to an Argus expert about a market topic?</h3></button><div id="accordion-90397f21-c56b-4263-a6cd-8e17a28c8d60-button-6" role="region" aria-labelledby="accordion-90397f21-c56b-4263-a6cd-8e17a28c8d60-button-6" class="qa-accordion-item-content Accordion_description__7Jnfh">Argus is happy to supply historical data, expert comment and analysis to accredited news media. Members of the media can find more information, including our press releases and press contacts, <a href="/zh/about-argus/media-centre/press-releases">here</a>.</div></div><div class="qa-accordion-items Accordion_item__wwVZ1 "><button type="button" aria-expanded="false" aria-controls="accordion-aa6c2ed4-afb5-40ab-b790-c2f39a1ed47b-panel-7" id="accordion-aa6c2ed4-afb5-40ab-b790-c2f39a1ed47b-button-7" class="Accordion_button__6ui4x"><h3 class="qa-accordion-item-title Accordion_heading__GP7y0 large cta">8. Can I access Argus data through a third-party platform?</h3></button><div id="accordion-aa6c2ed4-afb5-40ab-b790-c2f39a1ed47b-button-7" role="region" aria-labelledby="accordion-aa6c2ed4-afb5-40ab-b790-c2f39a1ed47b-button-7" class="qa-accordion-item-content Accordion_description__7Jnfh">Yes, you can get access to Argus data via our channel partners, for more information on the companies that we partner with, visit our <a href="/zh/solutions/how-we-deliver/channel-partners">channel partner</a> page.</div></div></div></div></div></div><div class="component component-padding grey " id="tutorial"><div class="component-content"><div class="container"><div class="row"><div class="qa-video-above col-12 col-lg-8 mx-auto"><div class="Video_introAbove__4FTlS"><h2 class="qa-video-above-title">Argus Direct tutorial videos</h2></div><div class="Video_video__X3GQQ"><img alt="" class="vidyard-player-embed" src="https://play.vidyard.com/GcBogPbVXzA4oHh99fLrTH.jpg" data-uuid="GcBogPbVXzA4oHh99fLrTH" 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