Order Discrepancies and Returned Goods

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</aside> <div class="nist-page__region nist-page__region--content tablet-lg:grid-col-8 desktop-lg:grid-col-9"> <div class="nist-block"> <h1 class="nist-page__title">Order Discrepancies and Returned Goods</h1> </div> <div class="nist-block">  <div data-elastic-exclude class="nist-block nist-social__wrapper"> <h2 class="nist-social__title">Share</h2> <div class="social-media-sharing"> <div class="nist-social__wrapper--share"> <div> <a target="_blank" rel="noopener" href="https://web.archive.org/web/20231216120720/https://www.facebook.com/share.php?u=https://www.nist.gov/srm/ordering-policies-and-pricing/order-discrepancies-and-returned-goods" title="Facebook" class="nist-social nist-social--facebook-gray"> <span>Facebook</span> </a> </div> <div> <a target="_blank" rel="noopener" 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https://www.nist.gov/srm/ordering-policies-and-pricing/order-discrepancies-and-returned-goods" title="Email" class="nist-social nist-social--envelope-gray"> <span>Email</span> </a> </div> </div> </div> </div>  </div> <div class="nist-block"> <div class="text-with-summary"> <p><strong>Order Discrepancies</strong></p> <p>Please inspect shipments upon receipt for the quantity, accuracy, and condition.聽 Order Discrepancies must be reported to NIST Sales and Customer Service at <span class="spamspan"><span class="u">srminfo</span> [at] <span class="d">nist.gov</span><span class="t"> (srminfo[at]nist[dot]gov)</span></span> within 30 days after receipt of shipment.</p> <p><strong>Returned Goods</strong></p> <p>NIST SRMs are generally not returnable.聽 However, returns are considered on a聽<em>case-by-case</em> basis.聽 Please comply with the following <strong>NIST Return Goods Policy</strong>.</p> <p><em>For a returned shipment to be accepted:</em>聽聽</p> <ul><li>A request for a Return聽Authorization must be made within 30聽days after receipt of shipment.聽聽</li> <li>NIST Sales and Customer Service must be contacted at <span class="spamspan"><span class="u">srminfo</span> [at] <span class="d">nist.gov</span><span class="t"> (srminfo[at]nist[dot]gov)</span></span> for consideration and authorization.</li> <li>The following must be obtained from NIST:聽聽 <ul><li>approval for the return聽聽聽</li> <li>a return authorization number聽聽聽</li> <li>return shipping instructions聽 <p>聽</p> </li> </ul></li> </ul> </div> </div> <div class="nist-block">  <div data-elastic-exclude="" class="nist-tags"> <a href="/web/20231216120720/https://www.nist.gov/topic-terms/reference-materials" hreflang="en">Reference materials</a></div>  </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block"> <div class="text-italic font-sans-2xs"> Created March 9, 2021, Updated March 10, 2021 </div> </div> </div> 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