Apple - Support - Search (AL)

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document.body.removeClassName('no-js'); </script> <input type="hidden" id="cdsHeaderObj" data-json='{"setPod": "true", "resourceUrl": "https://support.apple.com", "akamaiUrl": "https://support-shd-prn.corp.apple.com", "modelValue": "Support", "aiSearchServiceURL": "support.apple.com", "podLocaleValue": "en_US", "omnitureLocale": "al_en", "aiCrossDomainSearchServiceURL": "support-suggestions.apple.com", "podValue": "al~en", "searchCountry": "al", "enableAppleInstant": "yes", "pageName": "search", "amlSuggestionsUrl": "https://www.apple.com/search-services/suggestions/", "headerEnv": "PROD", "searchQuery": "", "title": "Apple - Support - Search", "channelName": "" }'> <input type="hidden" id="httpDownloadURL" value="https://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates">  <link rel="stylesheet" type="text/css" href="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.css" /> <div id="globalheader" 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0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z" ></path> </svg> </span> <span class="globalnav-link-text"> Apple </span> </a> </li> </ul> </div> </nav> <div id="globalnav-curtain" class="globalnav-curtain"></div> <div id="globalnav-placeholder" class="globalnav-placeholder"></div> </div> <script type="text/javascript" src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script><script src="https://km.support.apple.com/static_resources/js/commonUtils.js" type="text/javascript" charset="utf-8"></script> <script 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id="main" class='content' role="main"> <div> <div class="SearchBar"> <form action="https://support.apple.com/kb/index" method="get" id="searchForm" role="search" aria-label="Search Support" class="Search-form" > <input type="hidden" name="page" value="search" /> <input type="hidden" name="src" id="src" value="support_serp" /> <input type="hidden" name="locale" value="en_AL" /> <input type="hidden" name="currentPage" value="1" /> <input type="hidden" name="product" value="" /> <input type="hidden" name="doctype" value="" /> <input type="hidden" name="includeArchived" value="false" /> <label for="searchInput" class="u-visuallyHidden">Search Support</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="search-suggestions" class="SearchForm-input" id="searchInput" placeholder="Search Support" name="query" spellcheck="false" type="text" value="" role="combobox"> <button class="SearchForm-submit" type="submit"> <span class="u-visuallyHidden">Submit Search</span> </button> <button class="SearchForm-reset hidden" type="reset"> <span class="u-visuallyHidden">Clear Search</span> </button> </form> </div>  <input id="h1Label" type="hidden" value="Search results for {0}" /> <h1 id='searchPageHeading' class="u-visuallyHidden" data-reactid=".0.2.0">Search results for </h1> <div class="Search-suggestions js-searchSuggestions" id="suggestions"> <span role="status" class="u-visuallyHidden" aria-live="polite"></span> <div class=" ac-gn-searchresults-section ac-gn-searchresults-section-suggestions"> <ul class="Search-suggestionsList" id="search-suggestions" role="listbox"></ul> </div> </div>    <input id="h1Label" type="hidden" value="Search results for {0}" /> <h1 id='searchPageHeading' class="u-visuallyHidden" data-reactid=".0.2.0">Search results for </h1>  <div id="helpful" class='hidden'> <div id="question-state"> <fieldset> <legend><span>Helpful?</span></legend> <div class='helpful-btn-grp'> <button class='button' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes'> Yes </button> <button class='button' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no'> No </button> </div> </fieldset> </div> <div id="feedback-state" class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type="hidden" id="form-counter-error-message" value="Maximum character limit is 250."> <label id="feedback-label" data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped.">We’re glad this article helped.</label> <div class="form-element form-textbox-labelbelow" id="feedback"> <div class="textarea-wrapper"> <span class="form-label" id="optional_label" aria-hidden="true">Anything else you’d like us to know? 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aria-controls="searchFilterPanel" data-analytics-filter-state="On" class="SearchFilterToggle js-serachFilterToggle is-expanded u-hidden" id="filter-view-button" data-analytics-event="link.search-filter"> <span aria-hidden="true" class="SearchFilterToggle-icon"></span> <span>Filter</span> </button> <a class="SearchFilter-reset u-hidden" data-analytics-filter-reset="reset" data-analytics-filter-state="off" data-analytics-event="link.search-filter" href="/kb/index?page=search&query=&product=&currentPage=1&locale=en_AL&doctype=&requestid=">Reset</a> <div aria-live="polite" role="status" id="updateResultsText" class="showleftside"> <span class="SearchResults-count"> <span id="total_rslt">Enter your search terms</span> <span id="filterTitle"></span> </span> </div> </div> <div class="SearchFilter SearchResults-filter u-md-size-4-12 u-lg-size-2-10 no-js js-searchFilterPanel u-hidden" id="searchFilterPanel"> <div class="SearchFilter-content"> <div class="SearchFilter-group is-expanded js-doctypeFilterGroup"> <span id="doctype-text" class="hideSearchBar">Document Type</span> <ul class="SearchFilter-list SearchFilter-list--doctype" id="searchFilter-doctype" role="listbox" aria-labelledby="doctype-text"> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="support-articles"><a class="SearchFilter-item-label SUPPORT_ARTICLES" data-analytics-event='link.search-filter-select' data-analytics-filter-type='document' data-analytics-filter-name='support articles' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=false&doctype=support-articles">Support Articles</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DOCUMENTATIONS"><a class="SearchFilter-item-label DOCUMENTATIONS" data-analytics-event='link.search-filter-select' data-analytics-filter-type='documentations' data-analytics-filter-name='documentations' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=false&doctype=DOCUMENTATIONS">Documentation</a> </li> <li role="option" aria-selected="false" tabindex="0" class="SearchFilter-item" data-filter="DISCUSSIONS"><a class="SearchFilter-item-label DISCUSSIONS" data-analytics-event='link.search-filter-select' data-analytics-filter-type='document' data-analytics-filter-name='communities' tabindex="-1" href="/kb/index?page=search&q=&requestid=&product=&currentPage=1&locale=en_AL&includeArchived=false&doctype=DISCUSSIONS">Community</a> </li> </ul> </div>  <div class="SearchFilter-group is-expanded js-productsFilterGroup" id="archive-filter-nojs"> <ul class="SearchFilter-list SearchFilter-list--prodtype" id="searchFilter-products"> <li class="SearchFilter-item"> <a class='SearchFilter-item-label' href='/kb/index?page=search&q=&requestid=&doctype=&currentPage=1&locale=en_AL&product=&includeArchived=true'>Include content that is no longer being updated.</a> </li> </div> <div id='archive-filter-js' class='u-hidden'> <div class="SearchFilter-group SearchFilter-group--noBorder"> <input class="SearchFilter-checkbox" type="checkbox" id="include-archived"> <label class="SearchFilter-item-label archivedContent" for="include-archived">Include content that is no longer being updated.</label> </div> </div></div> </div>  <ul class='SearchResultsList SearchResults-list js-searchResultsList u-md-size-8-12' id='results-Support-ul'> <li class='noSearch-results'>Useful Links</li><li class='noSearch-results'><a href='https://discussions.apple.com'>Find solutions from Apple users in the Apple Support Communities</a></li><li class='noSearch-results noSearch-results-last'><a href='https://apple.com/support'>Get support by product or start a support request online at Apple Support</a></li><input type='hidden' id='invokeDTM' value='invokeDTM'></ul> <div class="DiscussionsPromo bottomBorderLine topBorderLine u-hidden"> <div class="DiscussionsPromo-image"></div> <div class="DiscussionsPromo-text"> <h2 class="DiscussionsPromo-heading">Get help from Apple users around the world.</h2> <p class="DiscussionsPromo-copy">Visit Apple Support Communities to ask a question, find existing answers, or share your expertise with others.</p> <a class="DiscussionsPromo-link more" href="https://discussions.apple.com">Visit Communities</a> </div> </div> <nav class="SearchPagination" aria-label="Pagination"> <form class="SearchPagination-form hidden" action="https://support.apple.com/kb/index" method="get"> <input type="hidden" name="page" value="search" /> <input type="hidden" name="locale" value="en_AL" /> <input type="hidden" name="query" value="" /> <input type="hidden" name="product" value="" /> <input type="hidden" name="doctype" value="" /> <input type="hidden" name="includeArchived" value="false" /> <a class="SearchPagination-paddle SearchPagination-paddle--left disabled" href="/kb/index?page=search&query=&product=&doctype=&currentPage=1&locale=en_AL"> <span aria-hidden="true" class="icon-font search-icon-paddleleft"></span> <span class="u-visuallyHidden">Previous page of results</span> </a> <span class="SearchPagination-count"> <label id="paginationLabelText" for="currentPageNumber" class="u-visuallyHidden">Enter a Page Number</label> <input class="SearchPagination-input" name="currentPage" id="currentPageNumber" type="text" value="1"> <span>of</span> <span id="totalPages">0</span> </span> <a class="SearchPagination-paddle SearchPagination-paddle--right" href="/kb/index?page=search&query=&product=&doctype=&currentPage=1&locale=en_AL"> <span aria-hidden="true" class="icon-font search-icon-paddleright"></span> <span class="u-visuallyHidden">Next page of results </span> </a> </form> </nav> </div> <input type="hidden" id="envVariable" value="PROD" /> <input type="hidden" id="currentUrl" value="https://support.apple.com/kb/" /> <input type="hidden" id="haikuLocaleFormat" value="en-al" /> <input type="hidden" id="locale" value="en_AL" /> <input type="hidden" id="oneResultFound" value="1 result found " /> <input type="hidden" id="manyResultFound" value="{1} results found " /> <input type="hidden" id="filterText" value="Filter" /> <input type="hidden" id="noResultsFirstLine" value="Your search returned no matches." /> <input type="hidden" id="noResultsSecondLine" value="Please check the spelling of your search terms or try other, more general keywords." /> <input type="hidden" id="suggestedSearchText" value="Suggested Searches" /> <input type="hidden" id="titleQuestion" value="Useful Links" /> <input type="hidden" id="questionLink1" value="See Search Tips " /> <input type="hidden" id="questionLink2" value="Find solutions from Apple users in the Apple Support Communities" /> <input type="hidden" id="questionLink3" value="Get support by product or start a support request online at Apple Support" /> <input type="hidden" id="noResultsMessage" value="Your Apple Support search request had no matches. Please double check that all words are spelled correctly or try different (more general) keywords." /> <input type="hidden" id="searchTipURL" value="https://support.apple.com/kb/HE4?viewlocale=en_AL&locale=en_AL" /> <input type="hidden" id="communitiesURL" value="https://discussions.apple.com" /> <input type="hidden" id="supportHomePageURL" value="https://apple.com/support" /> <input type="hidden" id="searchPaginationPage" value="Page" /> <input type="hidden" id="searchPaginationVar" value="of" /> <input type="hidden" id="choicesAvailablTxt" value="choices available" /> <input type="hidden" id="totalResultsVar" value="0" /> <input type="hidden" id="searchTermTxt" value="Enter your search terms" /> <input type="hidden" name="dot" id="dot" value="SEARCH.TOTAL_RESULTS_SYMBOL" /> <input type="hidden" name="prop7Value" id="prop7Value" value="user" /> <input type="hidden" id="searchUrl" value="https://km.support.apple.com" /> <input type="hidden" id="helpfulMessage" value="Helpful?" /> <input type="hidden" id="yesRating" value="Yes " /> <input type="hidden" id="noRating" value="No " /> <input type="hidden" id="thanksMessage" value="Thanks for your feedback." /> <input type="hidden" id="feedbackText" value="Thanks - please tell us how to help you better." /> <input type="hidden" id="feedbackSubmit" value="Submit" /> <input type="hidden" id="feedbackCancel" value="Cancel" /> <input type="hidden" id="aiRequestId" value="" /> </div> </div> </div> </div> </div> <script> var neighborInitData = { trackMarcomSearch: true, isNeighborJsEnabled: true, appDataSchemaVersion: '1.0.0', webVitalDataThrottlingPercentage: 100, reportThrottledWebVitalDataTypes: ['system:dom-content-loaded', 'system:load', 'system:unfocus', 'system:focus', 'system:unload', 'system:page-hide', 'system:visibility-change-visible', 'system:visibility-change-hidden', 'system:event', 'app:load', 'app:unload', 'app:event'], source: 'ss-search', endpoint: 'https://supportmetrics.apple.com/content/services/stats' } </script> <script> var _applemd = { page: { site_section: "kb", content_type: "search results", content_subtype: "results", search_origin: 'component', locale: 'en-al', top_10_results: 'null', results: { searchID: 'null', current_pagination: 'null' } }, search: { term: 'null', //user entered keyword prevURL: '', results: 'null', //number of results displayed for the keyword resultType: "user", resultViewType: 'regular' } } </script> <script src="/static_resources/js/search_page.js"></script> <script src="/clientside/build/nn.js" type="text/javascript" charset="utf-8"></script> <script src="/static_resources/js/startNeighbor.js"></script> <script src="/static_resources/js/appleSatelliteLib.full.js"></script> <script src="/static_resources/js/footerLinks.js"></script> <div class="footer-wrapper"> <footer id="ac-globalfooter" lang="en-AL" class="js no-touch svg no-ie7 no-ie8 footer-global" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class='first-child ac-gf-breadcrumbs-item' property="itemListElement" typeof="ListItem"'><span property="name"><a href='https://support.apple.com/en-al'>Support</a></span><meta property="position" content="1"/></li> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><span property="name">Search</span><meta property="position" content="2" /></li> </ol> </div> </nav> <div class="ac-gf-footer" vocab="https://schema.org/" typeof="Organization"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"></div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © <script type="text/javascript">var currentTime = new Date() var year = currentTime.getFullYear() document.write(year)</script> Apple Inc. 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Apple - Support - Search (AL)