Geschäftsbedingungen

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1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li class="globalnav-item globalnav-menu" data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/ch-de/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 0-1.869-.867-1.869-2.361 0-1.5.674-2.361 1.869-2.361 1.196 0 1.87.861 1.87 2.361 0 1.494-.674 2.361-1.87 2.361zm0-5.631c-1.798 0-2.912 1.237-2.912 3.27 0 2.027 1.114 3.269 2.912 3.269 1.799 0 2.913-1.242 2.913-3.269 0-2.033-1.114-3.27-2.913-3.27zm-5.478-1.475v1.635h1.407v.843h-1.407v3.575c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.849c-.199.035-.393.059-.592.059-1.301 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aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 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width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 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class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"> <path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 1.805-1.582zm-4.125.586c0-1.131.832-1.782 2.303-1.869l1.822-.112v-.574c0-.779-.486-1.207-1.43-1.207-.755 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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 1.482.873.85 0 1.459-.404 1.459-.984 0-.434-.328-.727-1.002-.891l-1.084-.264c-1.183-.287-1.722-.796-1.722-1.71 0-1.049 1.013-1.84 2.355-1.84zm-6.665 5.631c-1.155 0-1.846-.885-1.846-2.362 0-1.471.697-2.361 1.846-2.361 1.142 0 1.857.914 1.857 2.361 0 1.459-.709 2.362-1.857 2.362zm1.834-8.028v3.504h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.269 0 1.987 1.037 3.27 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class="as-shopagreement-listitem"><a href="#topic-1">KAUF- & RÜCKGABEBEDINGUNGEN („BEDINGUNGEN“)</a></li> <li class="as-shopagreement-listitem"><a href="#topic-2">Rückgaben</a></li> <li class="as-shopagreement-listitem"><a href="#topic-3">Mobilfunkdienste</a></li> <li class="as-shopagreement-listitem"><a href="#topic-4">Preise und Preisnachlässe/-korrekturen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-5">Bestellung, Auftragsbestätigung und Auftragsannahme</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Versand & Lieferung</a></li> <li class="as-shopagreement-listitem"><a href="#topic-7">Einjährige begrenzte Apple Herstellergarantie</a></li> <li class="as-shopagreement-listitem"><a href="#topic-8">Gewährleistungs- und Garantierechte</a></li> <li class="as-shopagreement-listitem"><a href="#topic-9">Apple Store Kundenservice</a></li> <li class="as-shopagreement-listitem"><a href="#topic-10">Export </a></li> <li class="as-shopagreement-listitem"><a href="#topic-11">Produktverfügbarkeit und Einschränkungen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-12">Zahlungen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-13">Musterformular für die Rückgabe von Produkten oder die Stornierung von Dienstleistungsverträgen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-14">Alternative Streitbeilegung</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-1"> <h3 class="as-help-helpoverlaysubtitle"> KAUF- & RÜCKGABEBEDINGUNGEN („BEDINGUNGEN“) </h3> <p class="as-help-helpoverlaysummary"> Vielen Dank für den Einkauf im Apple Online Store. Wir wollen unseren Kunden beim Erkunden, Bewerten und Kaufen unserer Produkte im <a href="https://www.apple.com/chde/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/ch-de</a>, in der mobilen Apple Store App oder telefonisch über das Apple Contact Center ein angenehmes Kundenerlebnis bieten. Der Apple Online Store, die mobile Apple Store App und das Apple Contact Center werden von Apple Distribution International angeboten, einem in der Republik Irland ansässigen Unternehmen mit Sitz in Hollyhill Industrial Estate, Hollyhill, Cork, Irland, eingetragen unter der Nummer 470672 im irischen Firmenregister. Zum Zwecke der besseren Lesbarkeit für beide Seiten werden nachfolgend der Apple Online Store, die mobile Apple Store App und das Apple Contact Center als „Apple Store“ und Apple Distribution International als „Apple“, „wir“ oder „uns“ bezeichnet. Apple ist erreichbar per Post über die oben genannte Adresse, telefonisch gebührenfrei unter 0800 801 078 von Mo-Fr von 9-19 Uhr oder per E-Mail an <a href="mailto:contactus.chde@euro.apple.com">contactus.chde@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Wie für alle Kaufgeschäfte gelten auch für Transaktionen im Apple Store bestimmte Geschäftsbedingungen. Beim Kauf eines Produkts im Apple Store gelten diese Geschäftsbedingungen für den zwischen dem Käufer und Apple geschlossenen Kaufvertrag zusammen mit der <a href="https://apple.com/legal/privacy/de-ww" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/privacy/de-ww">Datenschutzrichtlinie</a> und den <a href="https://apple.com/chde/legal/terms/site.html" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: apple.com/chde/legal/terms/site.html">Nutzungsbedingungen</a>. Kunden müssen mindestens 18 Jahre alt sein, um Bestellungen im Apple Store aufgeben zu können. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-2"> <h3 class="as-help-helpoverlaysubtitle"> Rückgaben </h3> <p class="as-help-helpoverlaysummary"> Der Käufer hat das Recht, aus einem beliebigen Grund eine Bestellung zu stornieren, ein Produkt zurückzugeben oder von einem Dienstleistungsvertrag zurückzutreten. Ein Käufer, der ein im Apple Store gekauftes Produkt zurückgeben oder von einem Dienstleistungsvertrag zurücktreten möchte, ist verpflichtet, eine diesbezügliche Absichtserklärung zu einem beliebigen Zeitpunkt innerhalb von 14 Tagen, nachdem das Produkt/die Produkte physisch in seinen Besitz oder den Besitz einer von ihm angegebenen Person gelangt ist/sind bzw. nach dem Datum, an dem der Dienstleistungsvertrag abgeschlossen wurde, an uns zu senden. Hat der Käufer in derselben Bestellung mehrere Produkte bestellt, muss er seine Absicht, diese an uns zurückzugeben, zu einem beliebigen Zeitpunkt, nachdem das letzte Produkt physisch in seinen Besitz oder den Besitz einer von ihm angegebenen Person gelangt ist, an uns übersenden. Zur Ausübung dieses Rechts muss der Käufer uns lediglich eine eindeutige Willenserklärung zukommen lassen, dass er wünscht, ein Produkt zurückzugeben oder von einem Dienstleistungsvertrag zurückzutreten. Es gibt mehrere Möglichkeiten, eine solche Willenserklärung an uns zu übermitteln: Per Post durch Zusenden des Musterformulars am Ende dieses Dokuments, online durch Abschicken des unter <a href="/ch-de/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/ch-de/shop/account/home</a> verfügbaren elektronischen Formulars, telefonisch unter der gebührenfreien Nummer 0800 801 078 oder per E-Mail an <a href="mailto:contactus.chde@euro.apple.com">contactus.chde@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Sobald der Käufer uns von seinem Rückgabewunsch in Kenntnis gesetzt hat, muss er lediglich das Produkt samt Originalzahlungsbeleg und Originalverpackung innerhalb von 14 Tagen an uns zurückschicken. Sobald wir das Produkt abgeholt haben oder, für den Fall, dass der Käufer das Produkt selbst beim Anbieter abgibt, sobald wir das Produkt oder einen Nachweis über dessen Auslieferung erhalten haben, erstatten wir dem Käufer innerhalb von 14 Tagen den gezahlten Betrag basierend auf der von ihm verwendeten Zahlungsweise. </p> <p class="as-help-helpoverlaysummary"> Die folgenden Artikel können nur zurückgegeben werden, wenn ein Mangel oder eine Vertragswidrigkeit vorliegt:</p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Elektronische Softwaredownloads, insofern der Download mit der vorherigen ausdrücklichen Zustimmung und Bestätigung des Käufers gestartet wurde, dass er damit sein Rücktrittsrecht verliert.</li> <li class="as-help-helpoverlaylistitem">Abonnements von Up-To-Date-Programmen, iTunes Karten, Apple Store Karten und alle Apple Developer Produkte.</li> <li class="as-help-helpoverlaylistitem">Dienstleistungen wie Geschenkverpackungen, nachdem diese vollständig erbracht wurden, sofern der Käufer vorher ausdrücklich zugestimmt und bestätigt hat, dass er sein Rücktrittsrecht verliert, sobald die Dienstleistungen vollständig erbracht wurden. Wenn die Dienstleistungen noch nicht vollständig erbracht wurden und der Käufer vereinbart hat, dass sie innerhalb von 14 Tagen ab Abschluss des Dienstleistungsvertrags zu erfolgen haben, wird ihm ein Betrag proportional zu den bereits erfolgten Leistungen zum Zeitpunkt, an dem er uns über seine Absicht des Rücktritts vom Dienstleistungsvertrag informiert hat, berechnet.</li> <li class="as-help-helpoverlaylistitem">Versiegelte Computersoftware, die nach der Lieferung entsiegelt wurde.</li> </ul> <p class="as-help-helpoverlaysummary"> Weist das Produkt Beschädigungen auf, sind wir berechtigt, den Betrag der Rückerstattung mit der Wertminderung des Produkts zu verrechnen. </p> <p class="as-help-helpoverlaysummary"> Wir erstatten alle Kosten, die vom Käufer im Zusammenhang mit dem Produkt oder der Dienstleistung geleistet wurden, ausgenommen Kosten für Expresslieferungen (d. h., wenn nicht die Standardlieferung gewählt wurde). </p> <p class="as-help-helpoverlaysummary"> Ausführliche Informationen zur Rückgabe von im Apple Store gekauften Produkten enthält der Bereich „Rückgabe & Erstattung“ auf der Hilfeseite <a href="/ch-de/shop/help/returns_refund" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/returns_refund">http://www.apple.com/ch-de/shop/help/returns_refund</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-3"> <h3 class="as-help-helpoverlaysubtitle"> Mobilfunkdienste </h3> <p class="as-help-helpoverlaysummary"> Einige Apple Produkte verwenden Mobilfunkdienste, die zusätzliche Kosten verursachen können und Teil einer separaten Vereinbarung zwischen dem Käufer und dessen gewählten Mobilfunkanbieter sind. Weitere Informationen sind beim jeweiligen Mobilfunkanbieter erhältlich. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-4"> <h3 class="as-help-helpoverlaysubtitle"> Preise und Preisnachlässe/-korrekturen </h3> <p class="as-help-helpoverlaysummary"> Apple behält sich das Recht vor, die Preise für die im Apple Store ausgestellten Produkte jederzeit zu ändern und versehentliche Fehler bei der Preisgestaltung zu korrigieren. Etwaige Preisänderungen haben keine Auswirkung auf eine von Apple bereits entgegengenommene Bestellung. Bei einem Fehler beim Preis informieren wir den Käufer über diesen Fehler und lassen ihm die Wahl, entweder die Transaktion zum korrigierten Preis fortzusetzen oder die Bestellung kostenfrei zu stornieren. Zusätzliche Informationen zur Preisbildung und Steuern enthält der Bereich „Zahlung & MwSt.“ auf der Hilfeseite <a href="/ch-de/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ch-de/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> Neben dem Recht, aus den oben genannten Gründen eine Bestellung zu stornieren, ein Produkt zurückzugeben oder von einem Dienstleistungsvertrag zurückzutreten, kann sich der Käufer, wenn Apple den Preis eines Apple Produkts reduziert, innerhalb von 14 Tagen ab dem Erhalt des Produkts telefonisch gebührenfrei unter 0800 801 078 an den Apple Store wenden, um eine Rückerstattung oder eine Gutschrift über die Differenz zwischen dem bezahlten Preis und dem aktuellen Verkaufspreis zu verlangen. Diese Rückerstattung oder Verrechnung per Gutschrift ist nur gültig, wenn der Käufer sich innerhalb von 14 Tagen ab der Preisänderung an Apple wendet. Befristete Preisnachlässe, wie beispielsweise bei Sonderaktionen sind hiervon ausgenommen. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-5"> <h3 class="as-help-helpoverlaysubtitle"> Bestellung, Auftragsbestätigung und Auftragsannahme </h3> <p class="as-help-helpoverlaysummary"> Um Produkte oder Dienstleistungen im Apple Store zu bestellen, öffnen Sie die Website des Store unter <a href="https://www.apple.com/chde/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/ch-de</a> oder die mobile Apple Store App, legen Sie die gewünschten Produkte in die Einkaufstasche, schliessen Sie die Bestellung mit der gewählten Zahlungsoption über Ihre Apple ID oder als Gastkunde ab und lassen Sie die Artikel an Ihre Adresse oder an die Adresse einer von Ihnen bestimmten Person liefern. Alternativ können Bestellungen auch telefonisch unter der gebührenfreien Apple Store Nummer 0800 801 078 Mo-Fr von 9-19 Uhr abgegeben werden. Ein Apple Mitarbeiter führt Sie dabei durch den gesamten Bestellvorgang, angefangen bei der Produktauswahl bis zur Auswahl der Zahlungsoption. Bei beiden Bestellmethoden haben Sie nochmals die Möglichkeit, die Bestellung vor dem Absenden zu prüfen. Sobald Sie die Bestellung aufgegeben haben, wird Ihnen eine Webbestellnummer zugewiesen. </p> <p class="as-help-helpoverlaysummary"> Wenige Minuten nachdem die Bestellung bei uns eingegangen ist, erhält der Käufer eine E-Mail mit einer Auftragsbestätigung. Wie die Webbestellnummer gilt auch diese Auftragsbestätigung nicht als Auftragsannahme unsererseits. Auf diese Weise wird lediglich bestätigt, dass wir die Bestellung erhalten haben. Sobald die Bestellung bearbeitet und versandfertig gemacht wurde, senden wir dem Käufer eine E-Mail mit der Bestätigung, dass wir die Bestellung angenommen haben („Versandbenachrichtigung per E-Mail“). Diese E-Mail enthält ausserdem Informationen zur Lieferung. Die Entscheidung, eine Bestellung anzunehmen, liegt in unserem eigenen Ermessen. Da wir zunächst sicherstellen möchten, dass das bestellte Produkt verfügbar ist, nehmen wir die Bestellung erst an, wenn das Produkt versandfertig ist. Bei Artikeln, die auf Lager sind, dauert dies in den meisten Fällen maximal 24 Stunden. Bei Artikeln, die wir nicht auf Lager haben, wird die E-Mail mit der Bestellannahme verschickt, sobald der Artikel verfügbar und versandfertig ist. Dies erfolgt auf keinen Fall später als in dem beim Abschliessen der Bestellung angezeigten voraussichtlichen Versandzeitraum. Sobald die E-Mail mit der Bestellannahme verschickt wurde und beim Käufer eingegangen ist, ergibt sich daraus ein Vertrag zwischen Apple und dem Käufer (die wichtigsten Punkte dieses Vertrags sind in der E-Mail mit der Auftragsannahme enthalten). Dadurch sind wir verpflichtet, das Produkt/die Produkte an den Käufer zu liefern. Dieser Verpflichtung kommen wir unverzüglich nach, damit der Käufer den/die im Apple Store gekauften Artikel nutzen kann. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-6"> <h3 class="as-help-helpoverlaysubtitle"> Versand & Lieferung </h3> <p class="as-help-helpoverlaysummary"> Der Apple Store bietet Standard- und Expressversand. Der Standardversand ist kostenlos bei Bestellungen, die einen gewissen Betrag übersteigen. Bei Bestellungen unter diesem Betrag und bei Bestellungen per Expressversand fallen Liefergebühren an. Die aktuellen Versandkosten und Gebühren sind auf der Website <a href="/ch-de/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/ch-de/shop/help/shipping_delivery</a> nachzulesen. Die Bestellung wird verschickt, sobald alle Produkte der Bestellung zusammen ausgeliefert werden können. Bestellungen an Adressen ausserhalb der Schweiz oder des Fürstentums Liechtenstein werden nicht angenommen und es erfolgt keine Lieferung. </p> <p class="as-help-helpoverlaysummary"> Informationen dazu, wie und wann die im Apple Store gekauften Produkte ausgeliefert werden, enthält der Bereich „Versand & Lieferung“ auf der Hilfeseite <a href="/ch-de/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/ch-de/shop/help/shipping_delivery</a>. Auf die Lieferung einer Bestellung können nach Verlassen des Werks viele Faktoren Einfluss haben, die ausserhalb der Kontrolle von Apple liegen. Wir informieren den Käufer jedoch über wesentliche Verzögerungen und arbeiten mit ihm zusammen, um eine reibungslose Lieferung zu gewährleisten. </p> <p class="as-help-helpoverlaysummary"> Apple ist verantwortlich für die Auslieferung der im Apple Store gekauften Produkte; das Risiko von Verlust und Beschädigung für das Produkt/die Produkte geht auf den Käufer über, sobald das Produkt/die Produkte physisch in seinen Besitz oder den Besitz einer von ihm angegebenen Person gelangt ist/sind. Rechtsansprüche am Produkt/an den Produkten gehen an Sie über, wenn das Produkt/die Produkte vom Spediteur in unserem Lager abgeholt werden. Sie erhalten zu diesem Zeitpunkt eine Versandbenachrichtigung per E-Mail. Falls es Probleme bei der Lieferung gibt, kontaktieren Sie bitte Apple, um diese zu lösen.   </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-7"> <h3 class="as-help-helpoverlaysubtitle"> Einjährige begrenzte Apple Herstellergarantie </h3> <p class="as-help-helpoverlaysummary"> <strong>Apple Distribution International Ltd. bietet für alle neuen Apple Produkte eine einjährige begrenzte Herstellergarantie bei Material- und Verarbeitungsfehlern. Die geltenden Garantiebestimmungen können unter <a href="https://www.apple.com/chde/legal/warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty">http://www.apple.com/ch-de/legal/warranty</a> nachgelesen werden und sind auch in der Apple Produktverpackung enthalten. Die einjährige begrenzte Herstellergarantie von Apple gilt nicht für Produkte, die nicht den Apple Markennamen tragen, auch wenn diese zusammen mit Apple Produkten verpackt und verkauft werden. Für Produkte, die nicht von Apple stammen, gilt möglicherweise eine vom jeweiligen Hersteller gewährte Garantie. Nähere Informationen dazu enthalten Produktverpackung und mitgelieferte Dokumentation.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-8"> <h3 class="as-help-helpoverlaysubtitle"> Gewährleistungs- und Garantierechte </h3> <p class="as-help-helpoverlaysummary"> <strong>Die einjährige begrenzte Herstellergarantie von Apple oder, im Fall von Produkten, die nicht den Apple Markennamen tragen, die Garantie des jeweiligen Produktherstellers (sofern zutreffend), wird separat von und zusätzlich zu den im Rahmen des Schweizer Verbraucherschutzgesetzes geltenden Verbraucherschutzrechten gewährt. Weitere Informationen dazu gibt es <a href="https://www.apple.com/chde/legal/statutory-warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/statutory-warranty">hier</a>.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-9"> <h3 class="as-help-helpoverlaysubtitle"> Apple Store Kundenservice </h3> <p class="as-help-helpoverlaysummary"> Bei Problemen mit der Bestellung oder für Informationen über den Status der Bestellung stehen zwei Ressourcen zur Verfügung: die Website <a href="/ch-de/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/ch-de/shop/account/home</a> oder die gebührenfreie Telefonnummer 0800 801 078, unter der sich Käufer Mo-Fr von 9-19 Uhr an den Kundenservice des Apple Store wenden können. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-10"> <h3 class="as-help-helpoverlaysubtitle"> Export </h3> <p class="as-help-helpoverlaysummary"> Dieser Vertrag unterliegt den geltenden Gesetzen der Ausfuhrkontrolle. Im Apple Store gekaufte Produkte dürfen nicht in ein anderes Land oder eine andere Region ausgeführt werden, wenn dies durch Gesetze der Ausfuhrkontrolle verboten ist. Käufer, die beabsichtigen, ein Apple Produkt in ein anderes Land oder eine andere Region auszuführen, benötigen dafür eine ggf. gesetzlich vorgeschriebene Ausfuhrgenehmigung (oder andere behördliche Genehmigungen). </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-11"> <h3 class="as-help-helpoverlaysubtitle"> Produktverfügbarkeit und Einschränkungen </h3> <p class="as-help-helpoverlaysummary"> Aufgrund der Beliebtheit und/oder von Lieferengpässen bei einigen unserer Produkte kann es vorkommen, dass Apple die Anzahl der Produkte, die zum Kauf angeboten werden, einschränken muss. Da Kundenzufriedenheit höchste Priorität für uns hat, tun wir alles, um Produkte so schnell wie möglich nachzuproduzieren. Apple behält sich das Recht vor, die Menge der zum Verkauf angebotenen Produkte jederzeit zu ändern, sogar nachdem eine Bestellung aufgegeben wurde und vorausgesetzt, dass Apple diese Bestellung noch nicht angenommen hat. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-12"> <h3 class="as-help-helpoverlaysubtitle"> Zahlungen </h3> <p class="as-help-helpoverlaysummary"> Bei Zahlungen per Kreditkarte wird möglicherweise der Gesamtbetrag Ihrer Bestellung auf Ihrer Kreditkarte reserviert, sobald die Bestellung abgeschickt wurde. Wenn wir keine Autorisierung durch Ihren Kreditkartenanbieter erhalten, werden Sie von uns darüber informiert, sodass Sie eine alternative Zahlungsoption nutzen können. Ihre Kreditkarte wird belastet, sobald wir Ihre Bestellung angenommen haben. </p> <p class="as-help-helpoverlaysummary"> Wir behalten uns das Recht vor, die Identität des Karteninhabers zu prüfen. Um sicherzustellen, dass Ihre Kredit- bzw. Debitkarte nicht ohne Ihre Zustimmung genutzt wird, prüfen wir die von Ihnen während des Bestellvorgangs gemachten Angaben (Name, Adresse und andere persönliche Informationen) gegen die Informationen, die beim Kartenanbieter und Integrator hinterlegt sind. Mit der Annahme dieser Geschäftsbedingungen stimmen Sie zu, dass solche Prüfungen durchgeführt werden dürfen. </p> <p class="as-help-helpoverlaysummary"> Weitere Informationen zur Zahlung enthält der Bereich „Zahlung & MwSt“ auf der Hilfeseite unter <a href="/ch-de/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ch-de/shop/help/payments</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-13"> <h3 class="as-help-helpoverlaysubtitle"> Musterformular für die Rückgabe von Produkten oder die Stornierung von Dienstleistungsverträgen </h3> <p class="as-help-helpoverlaysummary"> (Formular nur ausfüllen und abschicken, wenn die konkrete Absicht besteht, vom Vertrag zurückzutreten) </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem"> An:<br /> <strong>Apple Distribution International Ltd.<br /> Hollyhill Industrial Estate<br /> Hollyhill<br /> Cork<br /> Irland<br /> E-Mail-Adresse: <a href="mailto:contactus.chde@euro.apple.com">contactus.chde@euro.apple.com</a></strong> </li> <li class="as-help-helpoverlaylistitem">Ich/Wir [*] informiere/informieren [*] Sie hiermit von meiner/unserer [*] Absicht, von meinem/unserem [*] Kaufvertrag für die folgenden Artikel [*]/für die Erbringung der folgenden Dienstleistung [*] zurückzutreten,</li> <li class="as-help-helpoverlaylistitem">bestellt am [*]/erhalten am [*],</li> <li class="as-help-helpoverlaylistitem">Name des Verbrauchers/der Verbraucher,</li> <li class="as-help-helpoverlaylistitem">Adresse des Verbrauchers/der Verbraucher,</li> <li class="as-help-helpoverlaylistitem">Unterschrift des Verbrauchers/der Verbraucher (nur, wenn Formular in Papierform vorliegt), </li> <li class="as-help-helpoverlaylistitem">Datum</li> </ul> <p class="as-help-helpoverlaysummary"> [*] Unzutreffendes bitte streichen. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> <div class="as-shopagreement-item" id="topic-14"> <h3 class="as-help-helpoverlaysubtitle"> Alternative Streitbeilegung </h3> <p class="as-help-helpoverlaysummary"> Die Plattform für Online-Streitbeilegung der EU steht unter folgendem Link zur Verfügung: <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Zurück zum Anfang</a> </p> </div> </div> </div> </div> <div id="generic-faq-app"></div> <div id="generic-group-faq-app" data-react-group-faq data-analytics-section="faq"></div> <div id="generic-additional-app"></div> <script> window.GLOBAL_ASSETS = { open: "\u00D6ffnen", close: "Schlie\u00DFen", top: "Oben", right: "Rechts", bottom: "Unten", left: "Links", next: "Weiter", previous: "Zur\u00FCck", selected: "Ausgew\u00E4hlt", show: "Anzeigen", hide: "Ausblenden", play: "Abspielen", pause: "Pause", replay: "Erneut abspielen", mute: "", unmute: "Ton einschalten", loading: "Wird geladen", fullscreen: "Vollbildmodus zeigen", pip: "Bild-in-Bild zeigen", airplay: "AirPlay zeigen", captions: "Untertitel zeigen", showMore: "Mehr anzeigen", showLess: "Weniger anzeigen", more: "Mehr", less: "Weniger", item: "Element", image: "Bild", video: "Video", edit: "Bearbeiten", change: "\u00C4ndern", update: "Aktuelle Informationen", add: "Hinzuf\u00FCgen", remove: "Entfernen", included: "Included", save: "Sichern", saved: "Gesichert", cancel: "Abbrechen", submit: "Senden", reset: "Zur\u00FCcksetzen", confirm: "Best\u00E4tigen", opensNewWindow: "(\u00D6ffnet ein neues Fenster)", search: "Suchen", collapse: "Ausblenden", a11yLocalText: "lokal", downloadText: "Laden", gallery: "Galerie", galleryItem: "Galerieartikel", inProgress: "In progress", footnotes: "Fu\u00DFnoten", previousGalleryImage: "Vorheriges Galeriebild", nextGalleryImage: "N\u00E4chstes Galeriebild" }; window.pageLevelData.chat = {}; // FAQ </script> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Footer</h2> <h3 class="visuallyhidden">Fußnoten</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li>Die Preise beinhalten die Mehrwertsteuer (8,1 %), Copyright-Gebühren und Versicherungssteuer (wo erforderlich). Nicht enthalten sind Lieferkosten, wenn nicht anders angegeben. Der Mehrwertsteuersatz für Produkte, die entsprechend dem europäischen Mehrwertsteuergesetz als Dienstleistungen klassifiziert sind, beträgt 23 %. Sie unterliegen dem Mehrwertsteuersatz des Landes oder der Region, aus dem/ aus der Apple Distribution International Ltd. solche Produkte liefert, hier die Republik Irland. Der zu zahlende Mehrwertsteuersatz für das gewählte Produkt ist auf dem Auftragsformular aufgeführt.<br> Apple Distribution International Ltd. agiert als vertraglich gebundener Vermittler und Leistungserbringer von Ansprüchen der AIG Europe Limited, Niederlassung in Zürich.</li></ul></div> <div class="footnotes" role="list" aria-label="Fußnoten"> </div> </div> <nav class="as-globalfooter-breadcrumbs" aria-label="Store Navigation" role="navigation"> <a href="https://www.apple.com/chde/" data-feature-name="Breadcrumb" data-display-name="Apple" class="home as-globalfooter-breadcrumbs-home" data-autom="footer"> <span class="as-globalfooter-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="as-globalfooter-breadcrumbs-home-label">Apple</span> </a> <div class="as-globalfooter-breadcrumbs-path"> <ol class="as-globalfooter-breadcrumbs-list" typeof="BreadcrumbList"> <li class="as-globalfooter-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span 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