Coronavirus card payments: Thousands back Birds bakery manager

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<figure class="media-landscape has-caption full-width lead"> <span class="image-and-copyright-container"> <img class="js-image-replace" alt="Birds in Radcliffe-on-Trent" src="https://web.archive.org/web/20200805171126im_/https://ichef.bbci.co.uk/news/320/cpsprodpb/5834/production/_113808522_birds2.jpg" width="976" height="549"> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Google</span> </span> <figcaption class="media-caption"> <span class="off-screen">Image caption</span> <span class="media-caption__text"> Birds Bakery is a high street staple in many East Midlands towns </span> </figcaption> </figure><p class="story-body__introduction">A former bakery manager at the centre of a row over taking cash payments has called for the firm to apologise to its customers. </p><p>Megan Metcalfe was sacked in June after she <a href="https://web.archive.org/web/20200805171126/https://www.bbc.co.uk/news/uk-england-nottinghamshire-53613062" class="story-body__link">paid for customers' purchases with her own card</a> so they could use cash.</p><p>Ms Metcalfe, 60, had worked at the Birds bakery in Radcliffe-on-Trent, Nottinghamshire for 44 years. </p><p>The firm said Ms Metcalfe had been fired "with regret" but she had broken its coronavirus policies.</p><p>Two petitions have called for the bakery to reinstate Ms Metcalfe and accept cash payments, with more than 9,000 signatures on one and 14,000 signatures on the other.</p><div id="bbccom_mpu_1_2_3" class="bbccom_slot mpu-ad" aria-hidden="true"> <div class="bbccom_advert"> <script type="text/javascript"> /**/ (function() { if (window.bbcdotcom && bbcdotcom.adverts && bbcdotcom.adverts.slotAsync) { bbcdotcom.adverts.slotAsync('mpu', [1,2,3]); } })(); /**/ </script> </div> </div><ul class="story-body__unordered-list"><li class="story-body__list-item"><a href="https://web.archive.org/web/20200805171126/https://www.bbc.co.uk/news/live/uk-england-nottinghamshire-53613516" class="story-body__link">Latest news and stories from the East Midlands</a></li></ul><p>Ms Metcalfe took 45 cash payments from customers totalling 拢183 over several weeks.</p><p>"I was made to feel really bad for helping lots of people," she said. </p><p>"These are the people that have been shopping with them for years and keeping their business up, and for them to just want to turn them away is disgusting.</p><p>"They [Birds] are not going to reinstate me, but they haven't made any form of apology to these customers.</p><p>"Not everybody wants to use card payments. Some people don't want a card and some aren't allowed one."</p><figure class="media-landscape has-caption full-width"> <span class="image-and-copyright-container"> <div class="js-delayed-image-load" data-alt="Birds website screengrab" data-src="https://web.archive.org/web/20200805171126oe_/https://ichef.bbci.co.uk/news/320/cpsprodpb/14294/production/_113808528_96725880-a8ea-46da-9c17-1d5ee7780d90.jpg" data-width="976" data-height="549"></div> <span class="off-screen">Image copyright</span> <span class="story-image-copyright">Birds Bakery</span> </span> <figcaption class="media-caption"> <span class="off-screen">Image caption</span> <span class="media-caption__text"> Birds Bakery has 60 stores in the East Midlands </span> </figcaption> </figure><p>Ms Metcalfe now has a job at a care home but said it was "wonderful" to have support through the petitions.</p><p>One of the organisers, Katherine Clarke, said people were "disgusted and outraged".</p><p>"Everyone is so angry about the way she has been treated," she said. "She was only trying to help her community."</p><p>Ms Clarke urged the bakery to look at ways to "safely handle cash payments".</p><p>"Don't discriminate against people that don't have a bank card, especially the elderly as that's their main customer demographic," she added.</p><p>CEO Lesley Bird said it regretted that Ms Metcalfe had to "leave the business" but handling money was a risk to staff.</p><p>"A lot of our customer base are the elderly and it is our responsibility to keep them, and our staff, safe," she added. </p><p>"Like many other food outlets, during this pandemic we have asked customers to only use debit cards because notes and coins are not clean."</p><p>Age UK has previously raised concerns about a "headlong rush" to a cashless society as businesses refuse to accept cash during the pandemic.</p><figure class="media-landscape no-caption body-width"> <span class="image-and-copyright-container"> <div class="js-delayed-image-load" data-alt="Presentational grey line" data-src="https://web.archive.org/web/20200805171126oe_/https://ichef.bbci.co.uk/news/320/cpsprodpb/5CA5/production/_98171732_line976.jpg" data-width="464" data-height="2"></div> </span> </figure><p><i>Follow BBC East Midlands on </i><a href="https://web.archive.org/web/20200805171126/https://www.facebook.com/bbceastmids/" class="story-body__link-external">Facebook</a><i>, </i><a href="https://web.archive.org/web/20200805171126/https://twitter.com/bbcemt" class="story-body__link-external">Twitter</a><i>, or </i><a href="https://web.archive.org/web/20200805171126/https://www.instagram.com/bbceastmidlands/" class="story-body__link-external">Instagram</a><i>. Send your story ideas to </i><a href="https://web.archive.org/web/20200805171126/mailto:eastmidsnews@bbc.co.uk" class="story-body__link-email"><span class="icon email"></span><span class="story-body__link-email-text">eastmidsnews@bbc.co.uk</span></a><i>.</i></p> </div> </div> <div id="topic-tags"><div id="u7544672801159322"><div class="tags-container"><h2 class="tags-title story-body__crosshead">Related Topics</h2><ul class="tags-list"><li class="tags-list__tags" data-entityid="topic_link_bottom"><a href="/web/20200805171126/https://www.bbc.co.uk/news/localnews/2639727-radcliffe%20on%20trent/0">Radcliffe on Trent</a></li><li class="tags-list__tags" data-entityid="topic_link_bottom"><a href="/web/20200805171126/https://www.bbc.co.uk/news/topics/czpmdv730lrt/contactless-payment">Contactless payment</a></li><li class="tags-list__tags" data-entityid="topic_link_bottom"><a href="/web/20200805171126/https://www.bbc.co.uk/news/topics/cyz0z8w0ydwt/coronavirus-pandemic">Coronavirus 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for accepting cash </span> </div> <div class="unit__meta"> <div class="date date--v1" data-seconds="1596209000" data-datetime="31 July 2020">31 July 2020</div> </div> </div> </div> </a> </li> <li class="unit unit--regular" data-entityid="more-on-this-story#2"> <a href="/web/20200805171126/https://www.bbc.co.uk/news/business-53416676" class="unit__link-wrapper"> <div class="unit__body"> <div class="unit__header"> <div class="unit__title"> <span class="cta"> Coronavirus: Credit card spending fell 50% at start of lockdown </span> </div> <div class="unit__meta"> <div class="date date--v1" data-seconds="1594815012" data-datetime="15 July 2020">15 July 2020</div> </div> </div> </div> </a> </li> <li class="unit unit--regular" data-entityid="more-on-this-story#3"> <a href="/web/20200805171126/https://www.bbc.co.uk/news/uk-england-derbyshire-50734330" class="unit__link-wrapper"> <div class="unit__body"> <div class="unit__header"> <div class="unit__title"> <span class="cta"> Birds bakery: In photographs as it celebrates its centenary </span> </div> <div class="unit__meta"> <div class="date date--v1" data-seconds="1577618138" data-datetime="29 December 2019">29 December 2019</div> </div> </div> </div> </a> </li> </ul> </div> </div> </div> <div class="story-more"> <div class="group related-links--external more-on-this-story"> <div class="group__header"> <h2 class="group__title">Related Internet links</h2> </div> <div class="group__body"> <ul class="units-list "> <li class="unit unit--headline" data-entityid="more-on-this-story#1"> <div class="unit__body"> <div class="unit__header"> <a class="unit__link-wrapper" href="https://web.archive.org/web/20200805171126/https://birdsbakery.com/"> <div class="unit__title"> <span class="cta">Birds Bakery</span> </div> </a> </div> </div> </li> </ul> </div> </div> <p class="unit__meta">The BBC is not responsible for the content of external Internet sites</p> </div> <div id="comp-pattern-library-7" class="hidden" 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