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id="skiplinks" class="skip-links"> <li class="site-tools site-map"> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/sitemap">Site map</a> </li> <li class="site-tools skip-nav"> <a href="#main-content">Skip to content</a> </li> <li class="site-tools accessibility-policy"> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/accessibility">Accessibility</a> </li> </ol> <ol id="accessbar" class="accessbar"> <li class="access-tools contrast-controls"> <span class="access-options-label contrast-changer">Contrast:</span> <form action="" method="post" id="change-contrast"> <input type="submit" name="webpagecontrast0" id="webpagecontrast0" value="Normal contrast"/> <input type="submit" name="webpagecontrast1" id="webpagecontrast1" value="Soft contrast"/> <input type="submit" name="webpagecontrast2" id="webpagecontrast2" value="High contrast"/> </form> </li> </ol> </div> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-1 clearfix "> <div id="placement-20-1" data-placement-stylename="red phone heading" data-placement-id="72" data-placement-class="TextContent" class="page-placement type-textcontent instance-5715 red-phone last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper no-main-image-display"> <div class="content-item-inner"> <div class="content-wrapper-inner"> <div class="main-editor-output"> <p><a href="http://web.archive.org/web/20240424161053/https://www.gmmh.nhs.uk/247-helpline">24/7 Mental Health Crisis Helpline: <strong>0800 953 0285</strong> </a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <header id="site-header-row" class="site-header-row clearfix"> <div class="site-header-row-inner"> <div class="content-container clearfix"> <div class="logo-container"> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/" id="logo" class="logo-wrapper"> <img src="/web/20240424161053im_/https://www.gmmh.nhs.uk/base-install/images/main-logo/company-logo.png" alt="Organisation's logo linking to the home page"/> </a> </div> <div class="placement-row-wrapper"> <div class="placement-row placement-row-2-up placement-row-1 clearfix "> <div id="placement-1-1" data-placement-stylename="default" data-placement-id="73" data-placement-class="MenuPlacement" class="page-placement type-menuplacement instance-40 default "> <div class="placement-inner clearfix"> <div class="content-item list-content menu-placement-wrapper mp-specific main-navigation"> <div class="content-item-inner"> <div class="content-wrapper-inner"> <ol class="menu-placement-specific-level-display redesign-main-navigation menu standard-list"><li class="menu-item menu-item-1 menu-item-services nav-item-expanded has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services"> <span class="main-link-text"> Our Services </span> </a> <ol class="output-level-2"> <li class="menu-item menu-item-1 menu-item-247-helpline has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/247-helpline"> <span class="main-link-text"> 24/7 Mental Health Crisis Helpline </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 menu-item-useful-links has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/useful-links"> <span class="main-link-text"> Other Useful Helplines </span> </a> </li> </ol> </li> <li class="menu-item menu-item-2 menu-item-information-for-gps has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/information-for-gps"> <span class="main-link-text"> Referral Information for professionals </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 menu-item-bolton-services "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/bolton-services"> <span class="main-link-text"> Services in Bolton </span> </a> </li> <li class="menu-item menu-item-2 menu-item-salford-services has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/salford-services"> <span class="main-link-text"> Services in Salford </span> </a> </li> <li class="menu-item menu-item-3 menu-item-trafford-gp-info has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/trafford-gp-info"> <span class="main-link-text"> Services in Trafford </span> </a> </li> <li class="menu-item menu-item-4 menu-item-manchester-gp-info has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/manchester-gp-info"> <span class="main-link-text"> Services in Manchester </span> </a> </li> <li class="menu-item menu-item-5 menu-item-services-in-wigan has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-in-wigan"> <span class="main-link-text"> Services in Wigan </span> </a> </li> </ol> </li> <li class="menu-item menu-item-3 menu-item-by-location has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/by-location"> <span class="main-link-text"> Services by Location </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 menu-item-services-in-bolton "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-in-bolton"> <span class="main-link-text"> Services in Bolton </span> </a> </li> <li class="menu-item menu-item-2 menu-item-services-in-salford "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-in-salford"> <span class="main-link-text"> Services in Salford </span> </a> </li> <li class="menu-item menu-item-3 menu-item-services-in-trafford "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-in-trafford"> <span class="main-link-text"> Services in Trafford </span> </a> </li> <li class="menu-item menu-item-4 menu-item-services-in-manchester "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-in-manchester"> <span class="main-link-text"> Services in Manchester </span> </a> </li> <li class="menu-item menu-item-5 menu-item-wigan-services "> <a 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href="/web/20240424161053/https://www.gmmh.nhs.uk/salford-early-intervention-team-eit"> <span class="main-link-text"> Early Intervention Services in Salford </span> </a> </li> <li class="menu-item menu-item-5 menu-item-trafford-early-intervention-team-eit "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/trafford-early-intervention-team-eit"> <span class="main-link-text"> Early Intervention Services in Trafford </span> </a> </li> <li class="menu-item menu-item-6 menu-item-edit "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/edit"> <span class="main-link-text"> EDIT </span> </a> </li> </ol> </li> <li class="menu-item menu-item-12 menu-item-forensic has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/forensic"> <span class="main-link-text"> Forensic Services </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 menu-item-medium-secure-services "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/medium-secure-services"> <span class="main-link-text"> Medium Secure Services </span> </a> </li> <li class="menu-item menu-item-2 menu-item-pre-discharge-recovery-wards "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/pre-discharge-recovery-wards"> <span class="main-link-text"> Pre-discharge Recovery Wards </span> </a> </li> <li class="menu-item menu-item-3 menu-item-low-secure-services "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/low-secure-services"> <span class="main-link-text"> Low Secure Services </span> </a> </li> <li class="menu-item menu-item-4 menu-item-fast "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/fast"> <span class="main-link-text"> FAST Service </span> </a> </li> </ol> </li> <li class="menu-item menu-item-13 menu-item-health-and-justice nav-item-expanded has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/health-and-justice"> <span class="main-link-text"> Health and Justice Services </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 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menu-item-7 menu-item-the-woodlands "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/the-woodlands"> <span class="main-link-text"> The Woodlands </span> </a> </li> <li class="menu-item menu-item-8 menu-item-rivington-unit-outpatient-department "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/rivington-unit-outpatient-department"> <span class="main-link-text"> Rivington Unit and Willow Outpatients </span> </a> </li> <li class="menu-item menu-item-9 menu-item-moorside-unit "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/moorside-unit"> <span class="main-link-text"> Moorside unit </span> </a> </li> <li class="menu-item menu-item-10 menu-item-maple-house "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/maple-house"> <span class="main-link-text"> Maple House </span> </a> </li> </ol> </li> <li class="menu-item menu-item-15 menu-item-services-library has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services-library"> <span 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class="main-link-text"> Keeping Up to Date </span> </a> </li> </ol> </li> <li class="menu-item menu-item-16 menu-item-memory-and-dementia has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/memory-and-dementia"> <span class="main-link-text"> Memory and Dementia Services </span> </a> <ol class="output-level-3"> <li class="menu-item menu-item-1 menu-item-admiral-nurses "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/admiral-nurses"> <span class="main-link-text"> Admiral Nurses </span> </a> </li> <li class="menu-item menu-item-2 menu-item-care-home-liaison-team "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/care-home-liaison-team"> <span class="main-link-text"> Care Home Liaison Team </span> </a> </li> <li class="menu-item menu-item-3 menu-item-memory-assessment-service has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/memory-assessment-service"> <span class="main-link-text"> Memory Assessment Services </span> </a> </li> <li 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menu-item-mother-and-baby "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/mother-and-baby"> <span class="main-link-text"> Andersen Ward </span> </a> </li> <li class="menu-item menu-item-2 menu-item-building-attachments-and-bonds-support "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/building-attachments-and-bonds-support"> <span class="main-link-text"> Building Attachments and Bonds Support </span> </a> </li> <li class="menu-item menu-item-3 menu-item-petals "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/petals"> <span class="main-link-text"> Perinatal Trauma and Loss Service (PETALS) </span> </a> </li> <li class="menu-item menu-item-4 menu-item-perinatal-community "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/perinatal-community"> <span class="main-link-text"> Perinatal Community Services </span> </a> </li> <li class="menu-item menu-item-5 menu-item-https://www.gmmh.nhs.uk/pregnancy-and-early-childhood "> <a 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class="main-link-text"> Carer booklets, leaflets and more </span> </a> </li> <li class="menu-item menu-item-2 menu-item-carers-assessments "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/carers-assessments"> <span class="main-link-text"> Carers assessments </span> </a> </li> <li class="menu-item menu-item-3 menu-item-carers-charter "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/carers-charter"> <span class="main-link-text"> Carers charter </span> </a> </li> <li class="menu-item menu-item-4 menu-item-local-carer-groups has-children "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/local-carer-groups"> <span class="main-link-text"> Local carer groups </span> </a> </li> <li class="menu-item menu-item-5 menu-item-triangle-of-care "> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/triangle-of-care"> <span class="main-link-text"> The Triangle of Care </span> </a> </li> </ol> </li> <li class="menu-item menu-item-3 menu-item-helpful-information has-children "> <a 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class="main-content"> <div class="content-container main-wrapper"> <div id="content-wrapper" class="content-wrapper dynamic-cols-wrapper layout_0_0 clearfix"> <nav class="content-container breadcrumb clearfix"> <ol id="breadcrumbs" class="breadcrumbs breadcrumb-list clearfix"> <li class="now_viewing">Now viewing:</li> <li class="breadcrumb-item go-home"><a href="/web/20240424161053/https://www.gmmh.nhs.uk/">Home</a></li> <li class="breadcrumb-item"> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/services">Our Services</a></li> <li class="breadcrumb-item"> <a href="/web/20240424161053/https://www.gmmh.nhs.uk/health-and-justice">Health and Justice Services</a></li> <li class="breadcrumb-item current"> Mental Health Tactical Advice Service</li> </ol> </nav> <div class="main-cols-container"> <div class="wrapper"> <div class="middle"> <div class="layout_col_inner clearfix"> <main id="main-page-content" class="main-article-area-7"> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-1 clearfix "> <div id="placement-7-1" data-placement-stylename="default" data-placement-id="4082" data-placement-class="TextContent" class="page-placement type-textcontent instance-4851 default last-child"> <div class="placement-inner clearfix"> <div class="content-item single-content content-wrapper no-main-image-display"> <div class="content-item-inner"> <div class="content-headline"> <h2>Mental Health Tactical Advice Service </h2> </div> <div class="content-wrapper-inner"> <div class="main-editor-output"> <p>Our Greater Manchester Mental Health Tactical Advice Service is a 24/7 service based within the Control Room at Greater Manchester Police Headquarters.  </p> <p>The service is delivered in partnership with <a href="http://web.archive.org/web/20240424161053/https://www.penninecare.nhs.uk/">Pennine Care</a> and <a href="http://web.archive.org/web/20240424161053/https://www.gmmh.nhs.uk/">Greater Manchester Mental Health</a> NHS Foundation Trust and works with <a href="http://web.archive.org/web/20240424161053/http://www.gmp.police.uk/">Greater Manchester Police</a> to support police officers and call handlers to deal with mental health issues more effectively.  </p> <p>We do this by providing access to our team of registered mental health professionals, who will support police staff with decision-making and onward referrals to services through telephone and video conferencing. </p> <p>The service operates as a part of the Vulnerability Support Unit, which screen calls and offer specialist support to frontline officers, or divert people from a police response to the appropriate health and social care services across Greater Manchester. </p> <h2>What do we do? </h2> <p>Our team of healthcare professionals will: </p> <ul> <li>Assess police incidents that contain a mental health element, supporting the triage of response priority </li> <li>Provide real-time clinical advice to police officers and screen call logs to identify level of need </li> <li>Support police officers by adding relevant information to the police log to support more informed decision making </li> <li>Work closely with local street triage services and urgent care teams, transferring care to these services at the earliest opportunity </li> <li>Communicate with existing care providers and GPs across Greater Manchester </li> <li>Seek to identify learning opportunities to improve mental health awareness and upskill police officers in handling incidents relating to mental health </li> <li>Work alongside care providers, police and individuals to understand reasons behind frequent calls being made to the police and emergency services </li> <li>Provide consultation prior to decision making in the use of <a href="http://web.archive.org/web/20240424161053/https://www.rethink.org/living-with-mental-illness/police-courts-prison/section-136-police-taking-you-to-a-place-of-safety-from-a-public-place">Section 136</a> and when considering attendance at A&E for mental health-related concerns </li> </ul> <p>The service has the kind permission of Dr Sands et al (2015) © to utilise the <a href="http://web.archive.org/web/20240424161053/https://ukmentalhealthtriagescale.org/">mental health triage tool</a> in clinical practice.  </p> <h2>How to access our service </h2> <p>The Mental Health Tactical Advice Service is a support service for Greater Manchester Police staff and is not publicly accessible. Police staff can access the service via the Greater Manchester Police control room. </p> <h2>Privacy notices </h2> <p>The Mental Health Tactical Advice Service is a partnership of four organisations working together across Greater Manchester. Below you can view the privacy notices for each individual organisation to explain how they process personal data: </p> <ul> <li><a href="http://web.archive.org/web/20240424161053/http://www.gmp.police.uk/content/TriageWebsitePages/F5BBB65D515F6AEE802582C000380942?OpenDocument">Greater Manchester Police privacy notice</a> </li> <li><a href="http://web.archive.org/web/20240424161053/https://www.gmmh.nhs.uk/privacy-notices-gdpr">Greater Manchester Mental Health NHS Foundation Trust privacy notice</a> </li> <li><a href="http://web.archive.org/web/20240424161053/https://www.penninecare.nhs.uk/about-us/accessing-information/">Pennine Care NHS Foundation Trust privacy notice</a> </li> </ul> <h2>If you need help in a crisis</h2> <p>Our free 24/7 mental health crisis helpline for all ages is here to help our service users, carers, and people living in the areas we serve. If you are worried or anxious about your mental health or feeling as though you are in a mental health crisis and need urgent support and help, please don't hesitate to call. The mental health crisis helpline is also there for you if you are concerned about a loved one, neighbour, friend or family member. It is open all day and night, 365 days per year and it is free of charge.</p> <p>We sometimes receive a large number of calls, so please bear with us. </p> <blockquote> <h2>0800 953 0285 </h2> </blockquote> <p>For more information on crisis care services please see: <a href="http://web.archive.org/web/20240424161053/https://www.gmmh.nhs.uk/crisis-care">Crisis Care | Greater Manchester Mental Health NHS FT (gmmh.nhs.uk)</a></p> </div> </div> </div> </div> </div> </div> </div> </div> <footer id="site-article-footer-row" class="site-article-footer-row clearfix"> <div id="footer-links" class="footer-links clearfix"> <p class="page-utils-links-wrap"> </p> </div> </footer> </main> </div> </div> </div> </div> </div> <div id="site-content-bottom-row" class="site-content-bottom-row clearfix"> <div class="placement-row-wrapper"> <div class="placement-row placement-row-1-up placement-row-1 clearfix "> <div id="placement-10-1" data-placement-stylename="redesign - contact us bar" 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