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href="#where-to-enable-cookie-consent-in-smartsupp-0" data-tag-name="H2"> Where to enable cookie consent in Smartsupp? </a> <a href="#add-the-cookie-consent-code-to-your-website-1" data-tag-name="H2"> Add the cookie consent code to your website </a> <a href="#ignoring-consent-2" data-tag-name="H3"> Ignoring consent </a> <a href="#acceptance-of-consent-3" data-tag-name="H3"> Acceptance of consent </a> <a href="#marketing-cookies-4" data-tag-name="H4"> Marketing cookies </a> <a href="#all-cookies-5" data-tag-name="H4"> All cookies </a> <a href="#refusal-of-consent-6" data-tag-name="H3"> Refusal of consent </a> <a href="#marketing-cookies-7" data-tag-name="H4"> Marketing cookies </a> <a href="#all-cookies-8" data-tag-name="H4"> All cookies </a> <a href="#example-with-cookiebot-9" data-tag-name="H2"> Example with Cookiebot </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>If GDPR requires that your website have a cookie policy and corresponding cookie banner to notify visitors of the cookies on your site, you should enable cookie consent in your Smartsupp dashboard.</p><p><strong>We鈥檝e prepared a tutorial on how you can set up the different types of cookies you鈥檒l be storing, and how to adjust the settings and text of your cookie bar accordingly.</strong></p><p>To understand the instructions below, you鈥檒l need advanced knowledge in programming. If you do not feel qualified, we recommend that you send it to the developer or webmaster who manages the cookie bar on your website.</p><p>If you use a Cookiebot device to manage cookies, please scroll down to the end of this article to see some examples of how you can manage your cookies.</p><h2 id="where-to-enable-cookie-consent-in-smartsupp-0" data-toc="true">Where to enable cookie consent in Smartsupp?</h2><p>You will find the cookie consent settings at <strong>Settings</strong> >>聽<strong>Account settings</strong> >> <a href="https://app.smartsupp.com/app/dashboard/settings/account/security"><strong>Security and Privacy</strong></a></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/hDy7FSqizBknaWs9fkZYDkhI1N4uYXTL.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/hDy7FSqizBknaWs9fkZYDkhI1N4uYXTL.jpg" alt="" loading="lazy"></a></p><p>By default, the cookie consent mode is disabled. When enabled only necessary cookies are stored. You can find a list of functional (necessary) cookies here:</p><p><a href="https://help.smartsupp.com/en_US/privacy/#functional-cookies">Help - Functional cookies</a></p><p>To enable marketing cookies, <strong>you have to trigger a specific code</strong>. The default value marketing cookie consent is empty. Therefore, the marketing cookies are not stored until the visitor agrees. Lists of marketing cookies of the chat box can be found here:</p><p><a href="https://help.smartsupp.com/en_US/privacy/#marketing-cookies">Help - Marketing cookies</a></p><h2 id="add-the-cookie-consent-code-to-your-website-1" data-toc="true">Add the cookie consent code to your website</h2><p>The cookie consent is easy to implement with JavaScript. Use buttons in your cookie banner to manage Smartsupp statistics and marketing cookies.</p><h3 id="ignoring-consent-2" data-toc="true">Ignoring consent</h3><p>If a visitor ignores your cookie bar and does not confirm or reject the consent, the scenario is as follows:</p><ul> <li style="font-weight:400;">The ssupp.visit cookie will remain at its previous value as it originally was before the Manage cookie consent was turned on. It will not be increased until the consent is granted (this won鈥檛 affect the value in the Dashboard visible to operators, only this particular value in the Dashboard and the cookies will differ)</li> <li style="font-weight:400;">No Google Analytics events are sent</li> <li style="font-weight:400;"> <a href="https://www.smartsupp.com/chatbot/">Chatbots</a> and automatic messages will continue to function without changes</li> </ul><h3 id="acceptance-of-consent-3" data-toc="true">Acceptance of consent</h3><h4 id="marketing-cookies-4" data-toc="true">Marketing cookies</h4><p>If the visitor accepts marketing cookies, add:</p><p><code>smartsupp('marketingConsent', true);</code></p><p>This code enables cookies, which are used to store the number of visits previously made by the visitor. They are necessary to obtain information on the number of visits for operators. However, if the visitor does not give consent, it will not affect the functionality of chatbots and automatic messages.</p><h4 id="all-cookies-5" data-toc="true">All cookies</h4><p>If a visitor accepts both / all cookies, add:</p><p><code>smartsupp('analyticsConsent', true);</code></p><p><code>smartsupp('marketingConsent', true);</code></p><h3 id="refusal-of-consent-6" data-toc="true">Refusal of consent</h3><h4 id="marketing-cookies-7" data-toc="true">Marketing cookies</h4><p>If a visitor refuses marketing cookies, add:</p><p><code>smartsupp('marketingConsent', false);</code></p><p>By refusing to consent, the ssupp.visit cookie used to determine the number of visits is immediately deleted. This does not affect the functionality of chatbots and automatic messages.</p><h4 id="all-cookies-8" data-toc="true">All cookies</h4><p>If a visitor refuses all cookies, add:</p><p><code>smartsupp('analyticsConsent', false);</code></p><p><code>smartsupp('marketingConsent', false);</code></p><h2 id="example-with-cookiebot-9" data-toc="true">Example with Cookiebot</h2><p>The example script below will help you add cookie consent on your website using <a href="https://www.cookiebot.com/">Cookiebot</a>:</p><p><code>window.addEventListener('CookiebotOnAccept', function (e) {</code></p><p><code>if (Cookiebot.consent.marketing) {</code></p><p><code>smartsupp('marketingConsent', true);</code></p><p><code>}</code></p><p><code>if (Cookiebot.consent.statistics) {</code></p><p><code>smartsupp('analyticsConsent', true);</code></p><p><code>}</code></p><p><code>})</code></p><p><code>window.addEventListener('CookiebotOnDecline', function (e) {</code></p><p><code>smartsupp('marketingConsent', false);</code></p><p><code>smartsupp('analyticsConsent', false);</code></p><p><code>})</code></p></div> </div> <div class="o-answer__undertext"> <em> Still confused? 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