Tokyo Metro | Lost & Found

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src="/library_in/common/img/icon_menu_line.png" width="241" height="241" alt=""/></div> <p>Route/Station<br class="v2_showPc"> Information</p> </a> </div> <div class="v2_block"> <a href="/en/seetokyo/index.html"> <div class="v2_icon"><img src="/library_in/common/img/icon_menu_spot.png" width="241" height="241" alt=""/></div> <p>See Tokyo<br class="v2_showPc"> with Tokyo Metro</p> </a> </div> </div> <div class="v2_gnavBoxEnglishSp v2_showSp"> <form name="v2_languageForm"> <select name="v2_languagePullMenu" title="Select language"> <option value="/en/" selected>English</option> <option value="/kr/">한국어</option> <option value="/cn/">中文(简体) </option> <option value="/tcn/">中文(繁體)</option> <option value="/th/">ภาษาไทย</option> <option value="/fr/">Français</option> <option value="/es/">Español</option> </select> </form> </div> <div class="v2_btnClose v2_showSp">Close</div> </div> </div> </div> </li> </ul> </nav> </div>  </div> </header> <article> <h1>Lost & Found</h1> <p class="v2_lead">Where to go in case you lost your belonging at Tokyo Metro.</p> <div class="v2_contentsInr"> <div class="v2_pageNav"> <ul> <li><a href="#v2_lost">Guide for Tokyo Metro Lost & Found</a></li> <li><a href="#v2_using">A Guide for Using the Lost Property Inquiry Form</a></li> </ul> </div> <section id="v2_lost" class="v2_pb80"> <h2 class="v2_h2Line v2_noArrowSp">Guide for Tokyo Metro Lost & Found</h2> <h3 class="v2_h3Center">Day of loss</h3> <p class="v2_mb15">Please contact the nearest station office.</p> <h3 class="v2_h3Center">After day of loss</h3> <p class="v2_mb15">Please contact the Customer Relations Center or one of Tokyo Metro stations.</p> <ul class="v2_list v2_mb15"> <li>Lost property is kept at the Lost & Found Center at Iidabashi Station for 3-4 days.</li> <li>Unclaimed property is turned over to the Metropolitan Police Lost & Found Center located near Iidabashi Station.</li> <li>Coming directly to the Lost & Found Center at Iidabashi Station offers the best chances of getting your property back.</li> </ul> <p class="v2_smallNoIndent v2_note"><span>*Note 1:</span><span> Please come directly to the Lost & Found Center for lost umbrellas, gloves and scarfs.</span></p> <p class="v2_smallNoIndent v2_note v2_mb30"><span>*Note 2:</span><span> You need to show your ID (Japanese driver's license, passport, insurance card, student ID card, etc.) when claiming your belongings. When claiming for someone else, you need a letter of proxy.</span></p> <div class="v2_boxPicRow1 v2_boxW100p"> <div class="v2_pic v2_mb30"><img src="../tips/faq_lost/lost/images/index_img_02.jpg" width="211" height="141" alt=""/> <p class="v2_smallNoIndent">Lost & Found Center (Outside the ticket gates)</p> </div> <div class="v2_pic v2_mb30"> </div> </div> <table class="v2_table v2_tableBorder v2_noThead v2_mb30"> <tbody> <tr> <th>Office Hours</th> <td>9 a.m. - 8 p.m. (365 days a year)</td> </tr> <tr> <th>Located</th> <td>At Iidabashi Station (Namboku Line)</td> </tr> </tbody> </table> </section> <section id="v2_using" class="v2_pb80"> <h2 class="v2_h2Line v2_noArrowSp">A Guide for Using the Lost Property Inquiry Form</h2> <p class="v2_mb15">To make an inquiry about lost property please use our Lost Property Inquiry Form after reviewing the following points.</p> <ul class="v2_list v2_mb15"> <li>Please be aware that we sometimes call to confirm details.</li> <li>Please ensure that your <span class="v2_noticeTxt02">phone number and email address </span>are entered correctly.</li> <li>Common items such as umbrellas, gloves, scarves, and hats are often very similar and therefore cannot be dealt with via email or phone. For items such as these, please visit the station or Lost & Found Center directly.</li> </ul> <p class="v2_mb05">Please be aware that as <span class="v2_noticeTxt02">part of the verification process during the lost property search,</span> personal information such as your name, address, and phone number may be shared among departments in our company, and passed on to other railway companies if necessary.</p> <p class="v2_mb20"><a href="https://ssl.tokyometro.jp/support/inquiry02_en" target="_blank" class="v2_hover"><img src="/library/lang_en/support/lost/img/index_btn_01.gif" alt="Give consent & proceed to the Inquiry Form. " width="332" height="37" /></a></p> <p class="v2_note"><span>*</span><span>On the day you lost an item, please contact the nearest station office. On the following day or thereafter, please contact the Customer Relations Center or the respective Tokyo Metro station.</span></p> <p class="v2_iconArrow v2_mb20"><a href="/lang_en/support/index.html" target="_blank">Inquiries</a></p> </section> </div> <div class="v2_relatedLinksText"> <div class="v2_ttl">Related Links</div> <ul> <li class="v2_linkBlank"><a href="https://ssl.tokyometro.jp/support/faq_top?lang=en" target="_blank">FAQ</a></li> <li><a href="/en/tips/information/index.html">Information Desk and Service Managers</a></li> </ul> </div> </article> <div class="v2_breadCrumb"> <ul> <li><a href="/en/index.html">TOP</a></li> <li>Lost & Found</li> </ul> </div> <div id="v2_pageTop"><a href="#pagetop"><img src="/library_in/common/img/icon_pagetop.png" width="50" height="50" alt="Back to Top"/></a></div> <footer id="v2_footer"> <div class="v2_footerWrapper"> <div class="v2_rightCol"> <div class="v2_footerInquiry"> <p class="v2_footerTtl">Inquires</p> <div class="v2_wrapper"> <div class="v2_footerFaq"><a href="https://ssl.tokyometro.jp/support/faq_top?lang=en">FAQ</a></div> <div class="v2_footerLost"><a href="/en/faq_lost/index.html">Lost & Found</a></div> </div> </div> <div class="v2_footerFollow"> <p class="v2_footerTtl">Follow Us</p> <ul> <li class="v2_iconBlank"><a href="https://www.facebook.com/tokyotrip.tokyometro.eng" target="_blank">Tokyo Trend Trip</a></li> <li class="v2_iconBlank"><a href="https://www.facebook.com/tokyotrip.tokyometro.id/" target="_blank">Tokyo Trend Trip(Indonesian)</a></li> </ul> </div> </div> </div> <nav class="v2_footerNav"> <ul> <li class="v2_iconBlank"><a href="/lang_en/terms/index.html" target="_blank">About this site</a></li> <li class="v2_iconBlank"><a href="/lang_en/privacy/index.html" target="_blank">Privacy Policy</a></li> <li><a href="/en/sitemap/index.html">Site Map</a></li> <li class="v2_iconBlank"><a href="/lang_en/index.html" target="_blank">Tokyo Metro WEB</a></li> </ul> <p>Copyright © Tokyo Metro Co., Ltd. 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Tokyo Metro | Lost & Found