Scanning the payment landscape

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not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--article-types--events--world-financial-passenger-symposium taxonomy--tid--532 taxonomy--categories--topics--retailing-finance taxonomy--tid--606 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--full" data-node-id="2166"> <div class="node__content node-content"> <div class="above-article-information gated-author-date-created-updated-line"> <span class="gated-content-label"> Open-access content </span>  <span class="date-created-updated"> <span class="date-created">Wednesday 30th October 2024</span> <span class="date-created-updated-separator">—</span> <span class="date-updated"> updated 2.11am, Thursday 31st October 2024 </span> </span> </div>  <style> </style> <div class="paragraph paragraph--type--section paragraph--view-mode--default layout-items-wrapper section-without-padding section-without-heading section-without-jump-link section-without-text-colour-override section-without-background-colour-override section-without-background-image" id="section-paragraph-id-5511"> <div class="section-paragraphs-wrapper"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p>A key session at the World Financial Symposium discussed the payment landscape. It was noted that payment acceptance costs are increasing, reaching $22.2 billion in 2023. These payment cost increases relate mainly to payment fees and are being driven by two factors.</p></div> </div> <div class="paragraph paragraph--type--image paragraph--view-mode--default image-max-width-set image-max-width-1000px image-alignment-center "> <div class="image-paragraph-container" style=" max-width: 1000px; text-align: center; "> <div class="field field--name-field-para-img-img field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/uncropped_medium/public/2024-10/web_digital-banking-online-payment-concept-man_Credit_GamePixel_shutterstock_2489252507_2000x1500.jpg?itok=1OZ7zu2o" width="1600" height="1200" alt="web digital-banking-online-payment-concept-man - Credit: GamePixel shutterstock - 2489252507" loading="lazy" typeof="foaf:Image" class="image-style-uncropped-medium" /> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--wysiwyg paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-para-wysiwyg-content field--type-text-long field--label-hidden field__item"><p>First, there has been a change in the regions mix. Higher sales growth in North America means more card payments, with associated expensive fees, whereas there was a comparative decline of sales in Asia-Pacific. Second, there has been a slight increase in total sales growth. As a result, payment acceptance costs as percentage of the industry payment value went from 2.18% in 2019 to 2.28% in 2023.</p><p>Other related costs are broadly stable, and the cost of fraud and risk has decreased.</p><p>Of course, payment is also an opportunity to increase revenue. Consumer research shows that friction in payment, such as card declines, can impact consumer behavior and jeopardize the opportunity of sales. IATA's latest Global Passenger Survey<br />results suggest that 8% of customers do not buy if there is a card decline.</p><p>"It is important to plan payment options in advance because a transaction happens in real time and you may not get a second chance to confirm a transaction," said Thierry Stucker, IATA's Director of Industry Payments.</p><p>The GPS also found that:</p><ul><li>77% of global passengers are interested in using a digital wallet that is loaded with a payment card, digital ID and loyalty cards</li><li>20% of global passengers say a digital wallet is a preferred payment option.</li><li>Passengers under 25 years of age prefer digital payments over credit cards.</li></ul><p>Pascal Burg, Director, Edgar Dunn & Company, said there are four external drivers affecting payment:</p><ul><li>Changing customer expectations: There is an increasing preference for digital wallets, such as Apple Pay.</li><li>Digital innovation: An example would be real-time account-to-account bank transfers.</li><li>Regulatory changes: Interchange fee regulations are setting caps / reductions.</li><li>Payment provider-related changes: There is more choice in providers.</li></ul><p>Airlines may therefore consider a robust payment strategy that contributes to reducing costs and strengthening revenues. The transition to Modern Airline Retailing with 100% Offers and Orders also opens a new dimension as it enables payment to be part of the product offering and customer experience and not just a support process.</p><p>Burg stressed that there is no one-size-fits-all solution but rather each airline should explore the payment options that are the right fit for their business model and market.</p><p>He noted that the building blocks for a successful strategy would include understanding that payment is not a technical issue but rather a business topic that needs a dedicated team. And though he mentioned that the monitoring of payments initiatives is progressing, there is still room for improvement. A payment strategy must therefore have robust key performance indicators.</p><p>聽</p><h5>Credit | GamePixel_shutterstock_2489252507</h5></div> </div> </div> </div> </div> </div> <div class="redactive-related-and-most-recent-articles related-articles-count--6 related-articles-count-actual--6 related-articles-teasers-per-row--3 most-recent-count--3 most-recent-teasers-per-row--3 layout-items-wrapper related-content-platform--redactive taxonomy-links-most-recent--links"> <div class="related-articles-bullet-list-wrapper" data-position-percent="66" data-min-paras="10"> <ul class="related-articles-bullet-list"><li><a href="/2024/10/29/iata-offer-digital-currencies-settlement-systems?utm_source=related-content-bullet-list">IATA to offer digital currencies in settlement systems</a></li><li><a href="/2024/10/30/passenger-survey-highlights-need-convenience-and-technology?utm_source=related-content-bullet-list">Passenger survey highlights need for convenience and technology</a></li><li><a href="/2024/10/30/aviation-priorities-thailand?utm_source=related-content-bullet-list">Aviation priorities in Thailand</a></li></ul> </div> <div class="related-articles"> <h3 class="related-articles-heading configurable">You may also be interested in...</h3><div class="related-articles-list"> <div role="article" about="/2024/10/10/international-belly-capacity-helps-freight-figures-demand-continues-impress" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--topics--cargo-traffic taxonomy--tid--242 has-wysiwyg-paragraph has-image-paragraph node-template--node--dragdrop--teaser has-image has-teaser-image" data-share-steve-url="https://airlines.iata.org/2024/10/10/international-belly-capacity-helps-freight-figures-demand-continues-impress" data-share-steve-id="2156"> <div class="teaser"> <div class="teaser__thumbnail 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data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA released data for August 2024 global air cargo markets showing continued strong annual growth in demand.</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2156" data-article-url="https://airlines.iata.org/2024/10/10/international-belly-capacity-helps-freight-figures-demand-continues-impress" data-node-id="2156" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" aria-hidden="true" title="This article contains a podcast"></i> <i class="fa fa-video-camera" aria-hidden="true" title="This article contains a video"></i> </span> </div> </div> <div class="gated-content-label"> Open-access content </div> </div> </div> <div role="article" about="/2024/10/10/passenger-demand-increases-again-august" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content gated-content-user-can-access taxonomy--categories--article-types--news taxonomy--tid--141 taxonomy--vocabulary--categories taxonomy--categories--topics--passenger-traffic 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class="icon"></span></span> <div data-teaser_field_dragdrop_mainimg_view_mode_override-set="no" data-teaser_field_dragdrop_mainimg_view_mode_override="" class="field field--name-field-dragdrop-mainimg field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/4x3_medium/public/2024-10/web_interior-airplane-passengers-on-seats-stewardess_Credit_Matej-Kastelic_shutterstock_2458905501_2000x1500.jpg?itok=RGZIjxtX" width="400" height="300" alt="Passengers on a flight - Credit: Shutterstock - Matej-Kastelic - 2458905501" loading="lazy" typeof="foaf:Image" class="image-style-_x3-medium" /> </div> </div> </div> </a> </div> <div class="teaser-content teaser__content"> <div class="teaser-main teaser__content-main"> <div class="teaser-main-inner teaser__content-main-inner"> <div class="teaser-header teaser__content-main__header"> <h2 class="teaser-title teaser__content-main__header__title"> <a href="/2024/10/10/passenger-demand-increases-again-august" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-teaser"><span class="kicker">Passenger traffic</span> <span class="title-alongside-kicker">Passenger demand increases again in August</span></span></span> </a> </h2> </div> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser authors site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_authors 0 or 1"></span> <div class="teaser-authors"> </div> <div class="teaser-date teaser__content-main__header__date"> <span class="help-for-admins" style="display: none;" data-information=" Show/hide dates site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_date_teaser 0 or 1 Change created date format site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_date_created_format 'jS M Y'"></span> <span class="date-created">Thursday 10th October 2024</span> </div> </div> <div class="teaser-secondary teaser__content-second"> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA released data for August 2024 global passenger demand with the following highlights.</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2155" data-article-url="https://airlines.iata.org/2024/10/10/passenger-demand-increases-again-august" data-node-id="2155" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" aria-hidden="true" title="This article contains a podcast"></i> <i class="fa fa-video-camera" aria-hidden="true" title="This article contains a video"></i> </span> </div> </div> <div class="gated-content-label"> Open-access content </div> </div> </div> <div role="article" about="/2024/10/02/iata-launches-hub-safety-and-compliance" class="teaser-wrapper gated-content--view-mode-teaser not-gated-content 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modules/custom/redactived8platform_content_editing_core_cfg/redactived8platform_content_editing_core_cfg.module in redactived8platform_content_editing_core_cfg_get_landing_page_view() for how to change the teaser image style."></span> <a href="/2024/10/02/iata-launches-hub-safety-and-compliance" rel="bookmark"> <span class="teaser-media-image-indicator"><span class="icon"></span></span> <div data-teaser_field_dragdrop_mainimg_view_mode_override-set="no" data-teaser_field_dragdrop_mainimg_view_mode_override="" class="field field--name-field-dragdrop-mainimg field--type-entity-reference field--label-hidden field__item"><div> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img src="/sites/default/files/styles/4x3_medium/public/2024-10/web_safety-concept-asian-woman-fastening-seat_Credit_JomNicha_shutterstock_1433280128_2000x1500.png?itok=Uuq8Q42m" width="400" height="300" alt="web safety-concept-asian-woman-fastening-seat - Credit: JomNicha shutterstock - 1433280128" loading="lazy" typeof="foaf:Image" class="image-style-_x3-medium" /> </div> </div> </div> </a> </div> <div class="teaser-content teaser__content"> <div class="teaser-main teaser__content-main"> <div class="teaser-main-inner teaser__content-main-inner"> <div class="teaser-header teaser__content-main__header"> <h2 class="teaser-title teaser__content-main__header__title"> <a href="/2024/10/02/iata-launches-hub-safety-and-compliance" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden"><span class="title-with-kicker view-mode-teaser"><span class="kicker">Safety</span> <span class="title-alongside-kicker">IATA launches hub for safety and compliance</span></span></span> </a> </h2> </div> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser authors site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_authors 0 or 1"></span> <div class="teaser-authors"> </div> <div class="teaser-date teaser__content-main__header__date"> <span class="help-for-admins" style="display: none;" data-information=" Show/hide dates site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_date_teaser 0 or 1 Change created date format site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_date_created_format 'jS M Y'"></span> <span class="date-created">Wednesday 2nd October 2024</span> </div> </div> <div class="teaser-secondary teaser__content-second"> <span class="help-for-admins" style="display: none;" data-information="Show/hide teaser text site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_text 0 or 1"></span> <div class="teaser-teaser-text teaser__content__text"> <div class="clearfix text-formatted field field--name-field-dragdrop-teasertxt field--type-text field--label-hidden field__item">IATA has launched聽IATA Connect, creating a secure community of aviation safety, security, compliance, and operations experts at airlines, regulatory agencies, and auditors.</div> </div> <span class="help-for-admins" style="display: none;" data-information=" Show/hide teaser categories (topics) site-wide: drush -y config-set redactived8platform_content_editing_core_cfg.settings node_hide_teaser_categories 0 or 1 Note that only child categories of the current term are listed here, if any are available."></span> </div> </div>  <div class="teaser-utility-links">  <span class="share-steve share-steve-clickToCopyIse" id="share-steve-2153" data-article-url="https://airlines.iata.org/2024/10/02/iata-launches-hub-safety-and-compliance" data-node-id="2153" data-share-steve-button-text="Click to copy this URL to your clipboard" data-share-steve-tooltip-text="Copy article URL to your clipboard" data-share-steve-copied-message-text="URL copied"></span> <span class="teaser-media-fa-icons">  <i class="fa fa-podcast" 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