Sign in to your IRCC secure account

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property="mainContentOfPage" resource="#wb-main" typeof="WebPageElement"> <div class="reference parbase section"><div class="cq-dd-paragraph"></div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html mwsgeneric-base-html parbase"> <span data-incl-name="class-action-en"></span>  </div> </div> </div> <div class="mwsgeneric-base-html parbase section"> <div class="container"><h1 property="name" id="wb-cont" dir="ltr"><span class="stacked"><span>IRCC secure account</span>: <span>Sign in</span></span></h1> <p>We have different accounts for some applications. </p> <p><strong>You may need a different account to apply</strong>, depending on the application you submit.</p> <h2>Check if this is the right account for you</h2> <details> <summary><strong>Apply</strong> for these applications</summary> <ul> <li>work permits</li> <li>Express Entry (immigrating as a skilled worker)</li> <li>International Experience Canada</li> <li>extending work and study permits</li> <li>visitor records (to stay in Canada longer)</li> <li>change your school (if you have a study permit)</li> <li>change conditions on your work permit</li> <li>Canadian citizenship certificates (proof of citizenship)</li> <li>search of citizenship records</li> <li>temporary health benefits for refugees and protected persons (the Interim Federal Health Program)</li> </ul> <p>You might also need to use this account for these applications, depending on your situation:</p> <ul> <li>study permits, including those under the Francophone Minority Communities Student Pilot (FMCSP) (<strong>only</strong> if you鈥檙e applying with a family member who is applying for a work permit)</li> <li>some visitor visas (<a href="/en/immigration-refugees-citizenship/services/visit-canada/apply-visitor-visa.html">get visitor visa instructions for your situation)</a></li> </ul> <p><strong>If your application isn鈥檛 listed, review your program content to get instructions on how to apply:</strong></p> <ul> <li><a href="/en/immigration-refugees-citizenship/services/visit-canada.html">Visit Canada</a> (includes visas and electronic travel authorizations)</li> <li><a href="/en/immigration-refugees-citizenship/services/immigrate-canada.html">Immigrate to Canada</a> (includes family sponsorship, Express entry and other economic immigration programs)</li> <li><a href="/en/immigration-refugees-citizenship/services/work-canada.html">Work in Canada</a> (includes work permits and International Experience Canada)</li> <li><a href="/en/immigration-refugees-citizenship/services/study-canada.html">Study in Canada</a> (includes study permits and extensions)</li> <li><a href="/en/immigration-refugees-citizenship/services/canadian-citizenship.html">Canadian citizenship</a> (includes applying for citizenship and proof of citizenship)</li> <li><a href="/en/immigration-refugees-citizenship/services/refugees.html">Refugees and asylum</a> (includes asylum claims and sponsoring refugees)</li> </ul> </details> <details> <summary><strong>Check the status</strong> of these applications</summary> <ul> <li>applications you submitted in this account</li> <li>these applications (after you <a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link the application to your account</a>): <ul> <li>Agri-Food Pilot</li> <li>Atlantic Immigration Pilot</li> <li>Atlantic Immigration Program</li> <li>Caring for children</li> <li>Caring for people with high medical needs</li> <li>electronic travel authorization (eTA)</li> <li>Express Entry</li> <li>family sponsorship (excluding applications to become a sponsor)</li> <li>Home Child Care Provider Pilot</li> <li>Home Support Worker Pilot</li> <li>in-Canada live-in caregivers</li> <li>in-Canada protected persons and convention refugees (excluding dependant applications)</li> <li>Interim Federal Health Program</li> <li>International Experience Canada (IEC)</li> <li>permanent resident card</li> <li>Provincial Nominee Program</li> <li>Quebec entrepreneurs</li> <li>Quebec investors</li> <li>Quebec-selected skilled worker</li> <li>Rural and Northern Immigration Pilot</li> <li>self-employed persons (including Quebec)</li> <li>start-up visa</li> <li>study permit and extension</li> <li>Temporary Resident to Permanent Resident Pathway (TR to PR Pathway)</li> <li>visitor visa</li> <li>visitor record</li> <li>work permit and extension</li> </ul> </li> </ul> <p>Can鈥檛 find your application? <a href="/en/immigration-refugees-citizenship/services/application/check-status.html">Get instructions on how to check your application status.</a></p> </details> <details> <summary><strong>Upload requested documents</strong> for these applications</summary> <ul> <li>applications you submitted in this account (<strong>only if</strong> we ask you for the document)</li> <li>electronic travel authorizations (eTA) (<strong>only if</strong> we email you about submitting your documents)</li> </ul> <p><a href="https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=1310&top=23">Get more help with submitting documents we request.</a></p> </details> </div> </div> <div class="mwsgeneric-base-html parbase section"> <div id="alerts"> <section class="brdr-0 mrgn-bttm-0 infobg"> <div class="container"> <h2 class="wb-inv">Alerts</h2> <div class="row mrgn-tp-md hidden-md hidden-lg"> <div class="text-center"><span class="fas fa-exclamation-circle fa-2x mrgn-tp-sm" aria-hidden="true"></span></div> </div> <div class="row mrgn-tp-md d-flex align-items-center"> <div class="col-md-1 col-xs-12 hidden-xs hidden-sm"> <div class="text-center"><span class="fas fa-exclamation-circle fa-3x" aria-hidden="true"></span></div> </div> <div class="col-md-11 col-xs-12"> <details class="mrgn-tp-0"> <summary>Study permit applicants</summary> <p>As of 8:30 am ET on January 22, 2024, most students must include a provincial attestation letter (PAL) from the province or territory where they plan to study with their study permit application.</p> <p>In most cases, if you apply without a PAL, your application will be returned with fees.</p> <p><a href="/en/immigration-refugees-citizenship/services/study-canada/study-permit/get-documents.html#attestation">Learn more about the provincial attestation letter.</a></p> <details> <summary>New PAL/TAL exemptions for study permit applications</summary> <p>The exemptions for including a PAL/TAL with your study permit application have changed. If your application is already in progress (but hasn鈥檛 been submitted), check the list of <a href="/en/immigration-refugees-citizenship/services/study-canada/study-permit/get-documents/provincial-attestation-letter.html#exemptions">PAL/TAL exemptions</a> to see if you need to include one.</p> </details> </details> <details class="mrgn-tp-0"> <summary>Delays with the status of your medical exam results</summary> <details> <summary>If we asked you for a medical exam after you applied</summary> <p>You may not see the status of your results updated right away.</p> <ul> <li>Your results <strong>usually</strong> show up in your account <strong>within 30 days</strong> of the date you booked your exam.</li> <li>It may <strong>take longer </strong>(for example, if we need more information from you).</li> </ul> </details> <details> <summary>If you got your medical exam before you applied (upfront medical exam)</summary> <p>You may not see the status of your results updated in your account until we finish processing your immigration application. We need time to</p> <ul> <li>process your application </li> <li>link the results to your application </li> </ul> <p><a href="/en/immigration-refugees-citizenship/services/application/check-processing-times.html">Check the application processing time</a>.</p> </details> <details> <summary>If we ask or if a panel physician asks you for additional medical information, tests or treatment</summary> <p>To avoid more delays, you must</p> <ul> <li>go back to see the physician </li> <li> complete the requirement <strong>before</strong> we can assess your medical exam </li> </ul> <p>Don鈥檛 complete a new medical exam unless we instruct you to do so.</p> <p>Your panel physician can explain how long it will take to complete additional testing or treatment.</p> </details> </details> <details class="mrgn-tp-0"> <summary>Student Direct Stream <span class="label label-danger">Closed</span></summary> <p>The last day to apply was November 8, 2024, before 2 p.m. ET. </p> </details> <details class="mrgn-tp-0"> <summary>Francophone Minority Communities Student Pilot applicants</summary> <p>You must use the IRCC secure account to apply with a family member who is applying for a work permit, even if they apply at a different time.</p> </details> </div> </div> </div> </section> </div> </div> <div class="mwscolumns section"> <div class="row row-no-gutters mrgn-tp-md"> <div class="container"> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="par parsys"><div class="mwsgeneric-base-html parbase section"> <span data-incl-name="outage-moneris-eng"></span>     </div> </div> </div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html_1313602198 mwsgeneric-base-html parbase"> <span data-incl-name="includes-outage-eng" data-incl-outage></span>  <div class="alert alert-warning" lang="en"> <p>This online service will be unavailable from <strong>12:00 a.m. to 5:30 a.m. Tuesday, November 26, 2024, Eastern time,</strong> in order to perform system maintenance.</p> </div>   </div> </div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html mwsgeneric-base-html parbase"> <span data-incl-name="includes-securekey-outage-eng"></span>   </div> </div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="par parsys"><div class="mwsgeneric-base-html parbase section"> <span data-incl-name="outage-gckey-eng"></span>  </div> </div> </div> </div> <div class="reference parbase section"><div class="cq-dd-paragraph"><div class="mwsgeneric_base_html mwsgeneric-base-html parbase"> <span data-incl-name="mfa-outage-en"></span>  </div> </div> </div> </div> </div> </div> <div class="mwsgeneric-base-html parbase section"> <section class="container"> <h2 class="wb-inv">IRCC secure account access</h2> <div class="well well-sm brdr-rds-0 mrgn-tp-md"> <div class="panel mrgn-bttm-0 brdr-rds-0"> <div class="panel-body"> <div class="cnjnctn-type-or cnjnctn-md mrgn-tp-0 brdr-0"> <div class="cnjnctn-col"> <h3 class="mrgn-tp-sm">Sign in</h3> <div class="row mrgn-tp-md"> <div class="col-sm-10 col-sm-offset-1"> <ul class="list-unstyled lst-spcd-2"> <li><a class="btn btn-primary btn-lg btn-block p-sm-3 " href="https://onlineservices-servicesenligne-cic.fjgc-gccf.gc.ca/mycic/gccf?lang=eng&idp=gckey&svc=/mycic/start"><span class="h4 mrgn-tp-0 mrgn-bttm-0 d-flex align-items-center"><span class="fas fa-key fa-lg fa-pull-left" aria-hidden="true"></span> <span class="text-center full-width">GCKey username and password<span class="wb-inv">GCKey Sign-In</span></span></span></a></li> <li><a class="btn btn-primary btn-lg btn-block p-sm-3" href="https://onlineservices-servicesenligne-cic.fjgc-gccf.gc.ca/mycic/gccf?lang=eng&idp=securekey&svc=/mycic/start"><span class="h4 mrgn-tp-0 mrgn-bttm-0 d-flex align-items-center"><span class="fas fa-university fa-lg fa-pull-left" aria-hidden="true"></span> <span class="text-center full-width">Canadian <i>Interac</i>庐 Sign-In Partner<span class="wb-inv">bank Sign-In</span></span></span></a></li> </ul> </div> </div> <details class="mrgn-bttm-md"> <summary>Not sure how to sign in?</summary> <p>You registered with either GCKey or your Canadian banking Sign-In Partner when you created your account.</p> <p>Use the option you registered with every time you sign in. It鈥檚 tied to your account and user profile.</p> <p>If you want to choose the other sign-in option, you鈥檒l have to register for it.</p> <p><a href="#help">Get more help with your account</a>.</p> </details> </div> <div class="cnjnctn-col"> <h3 class="mrgn-tp-sm">Create an account</h3> <div class="row mrgn-tp-md"> <div class="col-sm-10 col-sm-offset-1"> <a href="/en/immigration-refugees-citizenship/services/application/register.html" class="btn btn-default btn-lg btn-block p-sm-3"> <span class="h4 mrgn-tp-0 mrgn-bttm-0 d-flex align-items-center"><span class="fas fa-user-edit fa-lg fa-pull-left" aria-hidden="true"></span><span class="text-center full-width">Register for an account</span></span></a> </div> </div> </div> </div> </div> </div> </div> </section> <div class="well brdr-0 brdr-rds-0 mrgn-tp-lg"> <section class="container"> <h2 id="help" class="mrgn-tp-0">Help with your account</h2> <div class="row wb-eqht-grd"> <div class="col-xs-12 col-md-6"> <details> <summary><span id="errors">Errors and issues when you sign in</span></summary> <p>You can use the same GCKey username and password on different computers, phones and tablets.</p> <details> <summary>If you're getting error messages:</summary> <ul> <li>Use the <a href="https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=316&top=23">most recent version of a supported web browser</a> like <ul> <li>Safari</li> <li>Chrome</li> <li>Firefox</li> <li>Microsoft Edge</li> </ul> <p><strong>If you're using Internet Explorer</strong>, update your browser to Microsoft Edge.</p> </li> <li>Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.</li> <li>Use your browser's default settings. GCKey needs JavaScript and cookies enabled.</li> <li>Update your browser if you see one of these messages when you try to sign in: <ul> <li>Page Can鈥檛 Be Displayed</li> <li>Cannot Establish a Secure Connection</li> <li>Page Not Available</li> </ul> <p>You can usually find the option to update your browser in your browser menu's settings or preferences.</p> </li> </ul> </details> <details> <summary>Other technical issues</summary> <ul> <li><strong>Too many attempts</strong> <p>You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.</p> </li> <li><strong>Experiencing technical difficulties</strong> <p>The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.</p> </li> <li><strong>Session expired</strong> <p>For security, your session will be closed if it's inactive for a certain number of minutes. Sign in again.</p> </li> </ul> </details> <p><a href="https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=1491&top=23.3">Get more help with sign-in issues</a></p> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary><span id="forgot">You forgot your GCKey password or username</span></summary> <p>Read the instructions for your situation.</p> <details> <summary>Forgot your username <strong>and</strong> password</summary> <ol> <li>Follow the <a href="#username">steps to recover your username first</a>.</li> <li>Once you have your username, follow the <a href="#password">steps to recover your password</a>.</li> </ol> <details> <summary>You lost or no longer use the email you registered with</summary> <ol> <li>Sign up for a new GCKey username and password.</li> <li>Create a new account in the IRCC secure account.</li> </ol> <p>You may not be able to find your application in your new account. You may need to <a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link your application to your new account</a>.</p> </details> </details> <details> <summary id="username">Forgot your username</summary> <details> <summary>If you have a recovery email address</summary> <ol> <li>Select <strong>GCKey username and password</strong>.</li> <li>Select <strong>Forgot your username?</strong> on the <strong>Welcome to GCKey</strong> page.</li> <li>Enter your recovery email address on the <strong>Recover Username Step 1 of 2</strong> page. <ul> <li>You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.</li> </ul> </li> <li>Select <strong>Continue</strong>. <ul> <li>You'll be brought to a page that explains where we鈥檒l email your username and what to do if you don't receive the email.</li> </ul> </li> <li>Select <strong>Continue</strong> again.</li> <li>Check your email. You should get an email from the Government of Canada with your GCKey username.</li> <li>Sign in with your username and password on the <strong>Welcome to GCKey</strong> page.</li> </ol> </details> <details> <summary>If you don鈥檛 have a recovery email address</summary> <ol> <li>Select <strong>GCKey username and password</strong>.</li> <li>Select <strong>Sign up</strong> on the <strong>Welcome to GCKey</strong> page to create a new GCKey username and password.</li> <li>Create a new account in the IRCC secure account.</li> </ol> <p>During this process, you may be able to:</p> <ul> <li>recover your account</li> <li><a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link your existing applications to your new account</a></li> </ul> </details> </details> <details> <summary id="password">Forgot your password</summary> <ol> <li>Select <strong>GCKey username and password</strong>.</li> <li>Select <strong>Forgot your password?</strong> on the <strong>Welcome to GCKey</strong> page.</li> <li>Enter your GCKey username.</li> <li>Select <strong>Continue</strong>. <ul> <li>If you used an email address when signing up for your GCKey username, <a href="#pw-reset-email">reset your password with your email address</a>.</li> <li>If you didn't use an email address to sign up, <a href="#pw-reset-recovery">reset your password using recovery questions</a>.</li> </ul> </li> </ol> <details> <summary id="pw-reset-email">Password reset using an email address</summary> <ol> <li>Enter your email address.</li> <li>Check your email account. You should get an email from the Government of Canada with a confirmation code.</li> <li>Enter the confirmation code on the <strong>Forgot Your Password Step 2 of 4 </strong>page. <ul> <li>This page should load automatically after you enter your username and select <strong>Continue</strong> on the previous page.</li> </ul> </li> <li>Select <strong>Continue</strong>.</li> <li>Enter the answer to the recovery question you鈥檙e prompted with in the <strong>My Recovery Answer</strong> field.</li> <li>Select <strong>Continue</strong>.</li> <li>Enter a new password in the <strong>New Password </strong>field.</li> <li>Re-enter that same password in the <strong>Confirm New Password </strong>field.</li> <li>Select <strong>Continue</strong>.</li> <li>Select <strong>Continue</strong> again on the <strong>Forget Your Password Complete</strong> page.</li> </ol> </details> <details> <summary id="pw-reset-recovery">Password reset using recovery questions</summary> <ol> <li>Select <strong>Recovery Q&A</strong> in the <strong>Recovery Questions and Answers</strong> box on the <strong>Forget Your Password Step 2 of 4</strong> page.</li> <li>Enter your answers in the <strong>My Recovery Answer</strong>, <strong>My Memorable Person Answer</strong> and <strong>My Memorable Date</strong> fields. <ul> <li>You should find the questions and hints above each field.</li> </ul> </li> <li>Enter a new password in the <strong>Create Your New Password</strong> field.</li> <li>Enter the same password in the <strong>Confirm Your New Password</strong> field.</li> <li>Select <strong>Continue</strong>.</li> <li>Select <strong>Continue</strong> again on the <strong>Forget Your Password Complete</strong> page. <ul> <li>If you correctly answered all the recovery questions, you'll automatically be brought to this page.</li> </ul> </li> </ol> </details> </details> <p><a href="/en/government/sign-in-online-account/gckey.html">Get more help with GCKey</a></p> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary><span id="mfa">GCKey two-factor authentication</span></summary> <p>Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.</p> <p><a href="/en/immigration-refugees-citizenship/services/application/multi-factor-authentication.html#register">Set up your two-factor authentication method</a></p> <h3>Change your two-factor authentication method</h3> <p>You need access to your existing email or authenticator app, or to your saved recovery codes.</p> <details> <summary>If you have access to your two-factor authentication method</summary> <ol> <li>Sign in to your account with your GCKey username and password.</li> <li>Select <strong>Continue</strong> on the <strong>Welcome</strong> page.</li> <li>Use your current two-factor method.</li> <li>On the <strong>Authentication success</strong> page, select <strong>Change your two-factor authentication</strong>.</li> <li>On the <strong>Two-factor authentication</strong> page, follow the prompts to set up two-factor authentication again.</li> <li>Save your new recovery codes somewhere safe. Your old codes will no longer work.</li> </ol> </details> <details> <summary>If you don't have access to your two-factor authentication method</summary> <details><summary>You have recovery codes:</summary> <ol> <li>Sign in to your account with your GCKey username and password.</li> <li>Select <strong>Recover account</strong> on the two-factor authentication page.</li> <li>Enter one of the recovery codes you saved when you first set up two-factor authentication.</li> <li>Select <strong>Change your two-factor authentication</strong> on the authentication success page.</li> <li>Follow the prompts to set up two-factor authentication again.</li> <li>Save your new recovery codes somewhere safe. Your old codes will no longer work.</li> </ol></details> <details> <summary>You don鈥檛 have recovery codes:</summary> <ol> <li>Sign up for a new GCKey username and password.</li> <li>Create a new account in the IRCC secure account.</li> <li>Follow the prompts to set up two-factor authentication again.</li> <li>Save your new recovery codes somewhere safe. Your old codes will no longer work. </li> </ol> <p>During this process, you may be able to:</p> <ul> <li>recover your account</li> <li><a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link your existing applications to your new account</a></li> </ul> </details> </details> <details> <summary>Contact the GCKey Service Desk</summary> <p><strong>GCKey representatives can only help with GCKey issues (including two-factor authentication)</strong>. They don鈥檛 have access to any Government of Canada account or application information.</p> <ul> <li>Canada and the United States: 1-855-438-1102</li> <li>Text telephone (TTY/TDD): 1-855-438-1103</li> <li>Outside Canada and the United States: 1-800-2318-6290</li> </ul> <p>GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.</p> </details> <p><a href="/en/immigration-refugees-citizenship/services/application/multi-factor-authentication.html">Get more help with two-factor authentication</a></p> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary><span id="revoked">GCKey revoked</span></summary> <p>You can鈥檛 recover your GCKey username and password if they were revoked. They can be revoked if:</p> <ul> <li>your username and password are compromised</li> <li>you haven鈥檛 used GCKey in the last 2 years <ul> <li>Don鈥檛 use the same username and password you use for GCKey for any other online accounts.</li> </ul> </li></ul> <p>If your GCKey username and password were revoked, you can choose a different Sign-In method or sign up for a GCKey username and password again.</p> <p>To sign up for a new GCKey username and password:</p> <ol> <li>Select <strong>GCKey username and password</strong>.</li> <li>Select <strong>Sign up</strong> on the <strong>Welcome to GCKey</strong> page to create a new GCKey username and password.</li> <li>Create a new account in the IRCC secure account.</li> </ol> <p>During this process, you may be able to:</p> <ul> <li>recover your account</li> <li><a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link your existing applications to your new account</a></li> </ul> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary><span id="switch">Change your Sign-In Partner</span></summary> <p>If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:</p> <ol> <li>Select <strong>Canadian <i>Interac</i>庐 Sign-In Partner</strong>.</li> <li>Select <strong>Switch My Sign-In Partner</strong> from the menu on the <strong>Select a Sign-In Partner</strong> page.</li> <li>Follow the steps to change your Sign-In Partner.</li> </ol> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary>If you don鈥檛 find your application in your account</summary> <p>This can happen if you:</p> <ul> <li>created a new GCKey username and password</li> <li>switched to a different Sign-In Partner</li> </ul> <p>To fix this, you need to <a href="/en/immigration-refugees-citizenship/services/application/account/link-paper-online.html">link the application to your account</a>.</p> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary>If your personal reference code doesn鈥檛 work</summary> <p>You may have a personal reference code (from the <a href="/en/immigration-refugees-citizenship/services/come-canada-tool.html">Come to Canada tool</a>) for these applications: </p> <ul> <li>Express Entry (to immigrate as a skilled worker)</li> <li>International Experience Canada (IEC)</li> <li>study permits (and extensions)</li> <li>work permits (and extensions)</li> <li>visitor visas and visitor records</li> </ul> <p>Make sure you enter the code correctly in your account. Your personal reference code will expire 60 days after you get it.</p> <p>You <strong>don鈥檛</strong> need a personal reference code to start an application in the IRCC secure account.</p> <h3>Express Entry and International Experience Canada</h3> <p>The code <strong>won鈥檛</strong> work if you created a profile in the account <strong>before</strong> using the Come to Canada tool. You can still continue your profile without the code, but you will need to enter your information again.</p> </details> </div> <div class="col-xs-12 col-md-6"> <details> <summary>More help options</summary> <details> <summary>Help Centre</summary> <p>Find answers to questions about</p> <ul> <li><a href="https://ircc.canada.ca/english/helpcentre/results-by-topic.asp?st=23.3">common technical issues</a></li> <li><a href="https://ircc.canada.ca/english/helpcentre/results-by-topic.asp?st=23.2">GCKey and Sign-In Partner</a></li> <li><a href="https://ircc.canada.ca/english/helpcentre/index-featured-can.asp">other topics</a></li> </ul> </details> <details> <summary>GCKey</summary> <p>For more information and help:</p> <ul> <li>read <ul> <li>the <a href="/en/government/sign-in-online-account/gckey.html">GCKey help page</a></li> <li>our <a href="https://ircc.canada.ca/english/helpcentre/results-by-topic.asp?st=23.2.2">answers to common GCKey questions</a></li> </ul> </li><li>review the help options in the menu after you select <strong>GCKey username and password</strong></li> </ul> <details> <summary>Contact the GCKey Service Desk</summary> <p><strong>GCKey representatives can only help with GCKey issues (including two-factor authentication)</strong>. They don鈥檛 have access to any Government of Canada account or application information.</p> <ul> <li>Canada and the United States: 1-855-438-1102</li> <li>Text telephone (TTY/TDD): 1-855-438-1103</li> <li>Outside Canada and the United States: 1-800-2318-6290</li> </ul> <p>GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.</p> </details> </details> <details> <summary>Sign-In Partner</summary> <p>Find help and frequently asked questions in the Sign-In Partner menu after you select <strong><i>Interac</i>庐 Sign-In Partner</strong>.</p> <p>You can also <a href="https://ircc.canada.ca/english/helpcentre/results-by-topic.asp?st=23.2.1">read our answers to common Sign-In Partner questions</a>.</p> </details> </details> </div> </div> </section> </div> <section class="container gc-srvinfo"> <h2 id="other-accounts" class="mrgn-tp-0">Find another government account</h2> <div class="row"> <div class="col-xs-12 col-md-6"> <h3 class="mrgn-tp-0"><a href="/en/government/sign-in-online-account.html">All Government of Canada online accounts</a></h3> <p>There are many accounts across the Government of Canada for different services. 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