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class="request__demo-mb"> <a href="/request-demo" class="btn">Get a demo</a> </div> <div class="menu__toggle"><span></span></div> </div> <!-- HEADER REFRESH END --> <div id="app" class="site-content"> <section class="hero hero--story"> <div class="container-anchored grid grid-nogutter"> <div class="content--wrapper col col-7"> <h6 class="btn--link"><a href="https://cordial.com/clients/category/fashion-apparel/" rel="tag">Fashion &amp; Apparel</a></h6> <h1 class="h3">PacSun seamlessly migrated a complex email program, going live in just 38 days</h1> <p>How a leading lifestyle brand easily shifted intricate data and robust integrations from a legacy ESP to Cordial.</p> </div> <div class="img--wrapper col col-5"> <img width="1024" height="683" src="https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-1024x683.jpg" class="attachment-large size-large" alt="" decoding="async" fetchpriority="high" srcset="https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-1024x683.jpg 1024w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-300x200.jpg 300w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-768x512.jpg 768w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-1536x1024.jpg 1536w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-2048x1365.jpg 2048w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-1900x1267.jpg 1900w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-1400x933.jpg 1400w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-570x380.jpg 570w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-415x277.jpg 415w, https://cordial.com/wp-content/uploads/2024/01/LOOK-13_1689_r2_sRGB-scaled-e1707924894685.jpg 549w" sizes="(max-width: 1024px) 100vw, 1024px" /> </div> </div> </section> <!-- @todo Fix stats styles, and if possible add option for different color combos for interest --> <section class="stats--section"> <div class="container container-full bkg--sand"> <div class="stats--wrapper grid container container--xsmall"> <div class="col col-4"> <h3>38 days</h3> <p class="small">First send </p> </div> <div class="col col-4"> <h3>25 days</h3> <p class="small">Batch emails fully ramped</p> </div> <div class="col col-4"> <h3>71 days</h3> <p class="small">Priority automations migrated</p> </div> </div> </div> </section> <section class="post--section story--section"> <div class="container grid"> <div class="col col-4 col--overview single--story"> <div class="fixed--content single--story"> <img width="1500" height="785" src="https://cordial.com/wp-content/uploads/2023/12/pacsun-logo.jpeg" class="attachment-small size-small" alt="" decoding="async" srcset="https://cordial.com/wp-content/uploads/2023/12/pacsun-logo.jpeg 1500w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-300x157.jpeg 300w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-1024x536.jpeg 1024w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-768x402.jpeg 768w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-1400x733.jpeg 1400w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-570x298.jpeg 570w, https://cordial.com/wp-content/uploads/2023/12/pacsun-logo-415x217.jpeg 415w" sizes="(max-width: 1500px) 100vw, 1500px" /> <div class="content--wrapper"> <h6>Company</h6> <p class="small">Founded in 1980, a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles to a community of inspired youth. </p> <a href="https://www.pacsun.com/">PacSun</a> </div> <div class="content--wrapper"> <h6>Industry</h6> <a href="https://cordial.com/clients/category/fashion-apparel/" rel="tag">Fashion &amp; Apparel</a> </div> <div class="content--wrapper"> <h6>Key Channels Used</h6> <!-- @todo: Create as a checkbox in WP that displays without having to add in the links. What are the potential options here? --> <a href="/platform/messaging-channels/email/">Email</a> <a href="/platform/messaging-channels/sms-marketing/">SMS</a> </div> </div> </div> <div class="col col-8"> <div class="content--wrapper"> <h5>The challenge</h5> <p>PacSun, a leading lifestyle and apparel brand, was looking to find a new technology partner after facing instability with their previous messaging provider. With ongoing technical issues and messaging limitations, they knew a change was needed. However, with over 100 automations powering critical programs, the migration would be complex.</p> <p>To migrate both their email and SMS programs, onboard successfully with a new provider, and beat the industry standard of a 90-day migration, PacSun required a strategic partnership that excelled in flexibility, agility, and speed. Strength and reliability—across any message type—are key to the success of migrating such a large retail brand’s program.</p> <p>PacSun required a solution with the capability to quickly launch essential automations and messaging programs to avoid major business disruption ahead of retail’s peak season. It was clear that the right technology partner would be more than just software, but a true partnership grounded in speed, reliability, and dedication to successful outcomes.</p> <h5>The solution</h5> <p>To make the complex migration seem less daunting, Cordial collaborated with PacSun to “lift and shift” their dynamic content and message automations. Cordial’s implementation experts prioritized ramping batch programs first, enabling PacSun to send daily messages from Cordial as soon as possible.</p> <p>To begin automation shifts, Cordial focused on building the most critical automations to launch, as defined in priority waves by the PacSun team. The Cordial team created segmentation dictionaries for easy audience building, new Sculpt blocks, and promotional content features. This alleviated creative production work for the PacSun team, reducing overall build and send time for their email programs and increasing time to value.</p> <p>Simultaneously, intricate work began on foundational data integrations. One of the most critical integrations to address was PacSun’s customer loyalty welcome program. This behavioral data, such as rewards points earned by a customer, is extremely valuable to a large retailer. Cordial built the integration, using webhooks provided by PacSun’s loyalty partner, and saving the PacSun team thousands of dollars during the implementation process.</p> </div> </div> </div> </section> <!-- Case Study Page Builder Loop --> <section class="post--section story--section"> <div class="container grid"> <div class="col col-offset-4 col-8"> <div class="content--wrapper"> <p><span style="font-weight: 400;">Throughout the migration, PacSun collaborated with Cordial to make strategic decisions. PacSun leveraged Cordial’s expertise and resources to tackle complex data transformations and integrations. For example, to solve for incomplete historical order data transferred during migration, Cordial used its built-in data transformation solution, </span><a href="https://cordial.com/platform/data-platform/data-transformations/"><span style="font-weight: 400;">Architect</span></a><span style="font-weight: 400;">, to unblock segmentation based on purchase history. Architect’s powerful way of importing and normalizing data accelerates the migration timeline from months to weeks.</span></p> <p><span style="font-weight: 400;">The agility of Cordial&#8217;s technology facilitated the rapid transition of PacSun&#8217;s email program, the seamless transition of PacSun’s customer data flows, and the ability to easily make ongoing enhancements post-launch.</span></p> <h5><b>The result</b></h5> <p><span style="font-weight: 400;">With a basic messaging infrastructure, clear prioritization of their 100+ programs, and reduced creative workload, Cordial fully migrated the first wave of PacSun’s automations, totaling 43 multi-touch automations in 10 weeks. Within that time, Cordial also built and launched 77 ramp emails and 85 individual email + SMS touches.</span></p> </div> </div> </div> </section> <div class="testimonial--card card--alt bkg--sand container-med-nm br-10 box-shadow"> <div class="grid grid--padded"> <div class="col col-4 img--col alt"> <img width="200" height="300" src="https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-200x300.jpg" class="shape" alt="" decoding="async" srcset="https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-200x300.jpg 200w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-683x1024.jpg 683w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-768x1152.jpg 768w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-1024x1536.jpg 1024w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-1365x2048.jpg 1365w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-1900x2850.jpg 1900w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-1400x2100.jpg 1400w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-570x855.jpg 570w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-415x623.jpg 415w, https://cordial.com/wp-content/uploads/2024/01/LOOK-3_0451_edit-scaled.jpg 1707w" sizes="(max-width: 200px) 100vw, 200px" /> </div> <div class="col col-7 content--col"> <h5 class="light">"Normally, you expect a migration timeline to be around six to twelve months. With Cordial, we were able to migrate our CRM platform within a bit more than sixty days, and right before holiday. Usually you have deliverability issues when migrating platforms, or a long ramp up time. During this process with Cordial, however, there were no major technical issues, which was something I've actually never seen. I was incredibly impressed."</h5> <p class="small bold mt10">Thomas Calhoun, VP of Ecommerce, PacSun</p> </div> </div> </div> <div class="testimonial--card card--alt bkg--sand container-med-nm br-10 box-shadow"> <div class="grid grid--padded"> <div class="col col-3 img--col alt"> <img width="300" height="200" src="https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-300x200.jpg" class="shape" alt="" decoding="async" loading="lazy" srcset="https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-300x200.jpg 300w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-1024x683.jpg 1024w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-768x512.jpg 768w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-1536x1024.jpg 1536w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-2048x1365.jpg 2048w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-1900x1267.jpg 1900w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-1400x933.jpg 1400w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-570x380.jpg 570w, https://cordial.com/wp-content/uploads/2024/01/LOOK-14_1399_edit-415x277.jpg 415w" sizes="(max-width: 300px) 100vw, 300px" /> </div> <div class="col col-6 content--col"> <h5 class="light">"Cordial is very different in terms of support. Not only is the platform great with a friendly UI, but Cordial is very responsive in specific requests and customizations needed from their clients. That's what made a really big difference for us."</h5> <p class="small bold mt10">Thomas Calhoun, VP of Ecommerce, PacSun</p> </div> <div class="col col-3 stat--wrapper"> <div class="stat"> <h4> 43 </h4> <p class="small">multi-channel automations migrated in 10 weeks</p> </div> <div class="stat"> <h4> 21</h4> <p class="small">customer affinity automations launched in 10 weeks</p> </div> </div> </div> </div> <section class="post--section story--section"> <div class="container grid"> <div class="col col-offset-4 col-8"> <div class="content--wrapper"> <p><span style="font-weight: 400;">In addition to the first wave of multi-channel automations, Cordial powered 21 customer affinity automations, once again using Cordial Architect. Architect’s data transformation scripts evaluate the shopping behavior and email activity of every contact and determine each customer&#8217;s category, brand, and product affinities. PacSun can then trigger complex orchestrations within Cordial, providing curated product recommendation campaigns that are customized to each individual customer. </span></p> <h5><b>Looking ahead</b></h5> <p><span style="font-weight: 400;">Knowing the proven dedication of both teams, PacSun and Cordial continue to work closely together, driving results and revenue from email and SMS programs. With the core infrastructure now migrated to Cordial’s robust platform, PacSun is poised to optimize engagement with revenue-driving campaign strategies.</span></p> </div> </div> </div> </section> <div class="testimonial--card card--alt bkg--sand container-med-nm br-10 box-shadow"> <div class="grid grid--padded"> <div class="col col-4 img--col alt"> <img width="300" height="298" src="https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-300x298.jpg" class="shape" alt="" decoding="async" loading="lazy" srcset="https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-300x298.jpg 300w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-1024x1018.jpg 1024w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-150x150.jpg 150w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-768x763.jpg 768w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-1536x1527.jpg 1536w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-2048x2036.jpg 2048w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-1900x1889.jpg 1900w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-1400x1392.jpg 1400w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-570x567.jpg 570w, https://cordial.com/wp-content/uploads/2024/01/LOOK-11_1568_edit-1-415x413.jpg 415w" sizes="(max-width: 300px) 100vw, 300px" /> </div> <div class="col col-7 content--col"> <h5 class="light">"Everyone at Cordial has been amazing to work with and are always available to support us. We were able to complete implementation in a few months and during the busiest time of year; I expected a lot of delays but Cordial made it happen. The team is top notch and there to support you along the way."</h5> <p class="small bold mt10">Jesse Isola, Director of CRM & Loyalty at PacSun</p> </div> </div> </div> <section class="recommended--section"> <div class="container--full"> <div class="container container-small"> <h4 class="clr--white text-center pt50 pb50">Picked For You</h4> <div class="grid"> <div class="col col-6 resource--post"> <img width="696" height="380" src="https://cordial.com/wp-content/uploads/2019/09/Ancient-Nutrition.png" class="attachment-large size-large wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cordial.com/wp-content/uploads/2019/09/Ancient-Nutrition.png 696w, https://cordial.com/wp-content/uploads/2019/09/Ancient-Nutrition-300x164.png 300w, https://cordial.com/wp-content/uploads/2019/09/Ancient-Nutrition-570x311.png 570w, https://cordial.com/wp-content/uploads/2019/09/Ancient-Nutrition-415x227.png 415w" sizes="(max-width: 696px) 100vw, 696px" /> <div class="content--wrapper"> <a href="https://cordial.com/clients/category/beauty-health-wellness/" rel="tag">Beauty, Health &amp; Wellness</a> <a href="https://cordial.com/clients/ancient-nutrition/" class="featured--title"><h5 class="reg">Ancient Nutrition leverages customer data to create engaging personalized experiences</h5></a> <p></p> <a href="https://cordial.com/clients/ancient-nutrition/" class="arrow-link"><img class="right-arrow" src="https://cordial.com/wp-content/themes/Cordial/assets/images/icons/arrow_right-primary.svg" alt="Right arrow icon"></a> </div> </div> <div class="col col-6 resource--post"> <img width="696" height="380" src="https://cordial.com/wp-content/uploads/2020/08/Lume-1-1.png" class="attachment-large size-large wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cordial.com/wp-content/uploads/2020/08/Lume-1-1.png 696w, https://cordial.com/wp-content/uploads/2020/08/Lume-1-1-300x164.png 300w, https://cordial.com/wp-content/uploads/2020/08/Lume-1-1-570x311.png 570w, https://cordial.com/wp-content/uploads/2020/08/Lume-1-1-415x227.png 415w" sizes="(max-width: 696px) 100vw, 696px" /> <div class="content--wrapper"> <a href="https://cordial.com/clients/category/beauty-health-wellness/" rel="tag">Beauty, Health &amp; Wellness</a> <a href="https://cordial.com/clients/deodorant/" class="featured--title"><h5 class="reg">Leading DTC deodorant brand drove revenue growth through identity resolution and email automation</h5></a> <p></p> <a href="https://cordial.com/clients/deodorant/" class="arrow-link"><img class="right-arrow" src="https://cordial.com/wp-content/themes/Cordial/assets/images/icons/arrow_right-primary.svg" alt="Right arrow icon"></a> </div> </div> </div> </div> </div> </section> <section class="banner--cta-footer bkg--sand"> <div class="container container-fluid grid"> <div class="col col-8 content--col"> <h3>Future-thinking brands choose Cordial to drive record-level customer engagement and revenue growth</h3> </div> <div class="col col-4 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