IT Continuity

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" lang="en"> <head> <meta content="IE=edge" http-equiv="X-UA-Compatible"/> <title> IT Continuity </title>  <meta charset="utf-8"/> <meta content="width=device-width, initial-scale=1, shrink-to-fit=no" name="viewport"/> <meta content="Information Technology" property="cludo:category"/> <meta content="2024-02-27T14:51Z" property="date"/> <link href="https://www.cpp.edu/it/continuity/index.shtml" rel="canonical"/> <script src="https://cdn.levelaccess.net/accessjs/YW1wX2NwcDExMDM/access.js"></script> <script>// <![CDATA[ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PSKJRNV'); // ]]></script> <link crossorigin="anonymous" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.1/css/bootstrap.min.css" integrity="sha384-WskhaSGFgHYWDcbwN70/dfYBj47jz9qbsMId/iRN3ewGhXQFZCSftd1LZCfmhktB" rel="stylesheet"/> <script crossorigin="anonymous" defer="defer" integrity="sha384-FW78RPcSpi13vjx77nPWQIrQbNSLkPBopb0qGzLCxD2x4Kr6FA8V05C/6cpgkKPL" src="https://pro.fontawesome.com/releases/v5.10.1/js/all.js"></script> <link href="https://www.cpp.edu/common/2018/assets/css/cpp-base-styles.css" rel="stylesheet"/> <link href="https://www.cpp.edu/common/2018/assets/css/cpp-extended-styles.css" rel="stylesheet"/> <link href="https://customer.cludo.com/assets/10000600/10000921/cludo-search.min.css" rel="stylesheet" type="text/css"/> </head> <body> <style></style> <div id="consent-box" role="alert" tabindex="0">We use cookies to make your website experience better. 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able to continue providing services and instruction.  Any number of possibilities (like natural disasters or other unexpected events) may cause a disruption in the ability to deliver face-to-face instruction, as well as support services through traditional means.  These tools and strategies can minimize the effects of those unexpected situations, allowing for support functions and academic instruction to continue.</p> </section> <div class="accordion" id="accordion-1"> <div class="card"> <div class="card-header" id="heading1"> <h2 class="m-0"> <button aria-controls="collapse1-1" aria-expanded="false" class="btn btn-link" data-target="#collapse1-1" data-toggle="collapse"> Students may wish to consider: </button> </h2> </div> <div aria-labelledby="heading1" class="collapse " data-parent="#accordion-1" id="collapse1-1"> <div class="card-body"> <ul> <li><a href="https://www.broncobookstore.com/studentlaptops.asp" rel="noopener" target="_blank">Student Laptop Program</a> - If you are considering purchasing a laptop visit the Bronco Bookstore (discounts on select laptops and payment plans are available)</li> <li><a href="https://www.cpp.edu/library/access-services/tech-lending-program.shtml">Student Laptop/Hotspot Request</a> - If you are in need of a laptop or Wi-Fi hotspot, please contact the Library for assistance</li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=d6844a51db5364507038d2cb4b9619e8" rel="noopener" target="_blank">Canvas</a> - Class content sharing tool (link opens in new window)</li> <li><a href="https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcpp.zoom.us%2F&data=02%7C01%7Cjrbeers%40cpp.edu%7C32859e82c75c4144506d08d7c9ecf3cf%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637199891841483191&sdata=vleVI9wcwbUF11rbctmJ9Etv60XIrdg8uvMIof%2Bizu4%3D&reserved=0">Zoom</a> - Video meeting tool (log-in with your Bronco Username and Password) <ul> <li><a href="https://www.linkedin.com/learning/learning-zoom/join-a-meeting-as-a-guest?u=56973593">How to join a meeting as a guest</a></li> <li><a href="https://www.linkedin.com/learning/learning-zoom/join-a-meeting-from-your-zoom-account?u=56973593">How to join a meeting from your Zoom account</a></li> <li><a href="https://www.linkedin.com/learning/learning-zoom/share-your-screen-during-a-meeting?u=56973593">How to share your screen during a meeting</a></li> </ul> </li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=782770226f4eea000a146e4eae3ee4b3">Microsoft Office 365</a> – Online access to Word, Excel, PowerPoint, OneDrive and more  <ul> <li><a href="https://www.linkedin.com/learning/search?keywords=office%20365%20essential%20training&u=56973593">Office 365 Tutorials</a></li> <li><a href="https://www.linkedin.com/learning/learning-onedrive-4/store-and-share-files-easily-with-onedrive?u=56973593">OneDrive Tutorials</a></li> </ul> </li> <li><a href="https://www.cpp.edu/it/students/">Other CPP IT Services</a> - Links to download or purchase software, LinkedIn Learning videos, and more</li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=c40f854e6fe8e600e020f35d5d3ee4d5">Virtual Private Network (VPN)</a> - <span>Students may need to use a VPN to access certain information technology resources when away from campus</span></li> <li><a href="https://www.cpp.edu/studentsuccess/">Student Success Central</a> <ul> <li><a href="https://www.cpp.edu/studentsuccess/accessing-services.shtml">Academic & Student Services Support</a></li> <li><a href="https://www.cpp.edu/studentsuccess/zoom-resources.shtml">Zoom & Online Learning Resources</a></li> </ul> </li> </ul> <p>Several internet service providers have pledged to offer students low-cost or free internet service to those who qualify. See below for potential options:</p> <ul> <li><a href="https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.internetessentials.com%2F&data=02%7C01%7Cjrbeers%40cpp.edu%7C32859e82c75c4144506d08d7c9ecf3cf%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637199891841503177&sdata=p%2FtkQhIb6yoJMTR2R2og2J%2FGhBnLuQ6DTJvHxynsji4%3D&reserved=0">Internet Essentials</a> - The website includes the option to video chat with customer service agents in American Sign Language. There are two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.</li> <li><a href="https://www.fcc.gov/acp">FCC Affordable Connectivity Program</a> - The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.</li> </ul> </div> </div> </div> <div class="card"> <div class="card-header" id="heading2"> <h2 class="m-0"> <button aria-controls="collapse1-2" aria-expanded="false" class="btn btn-link" data-target="#collapse1-2" data-toggle="collapse"> Faculty/Instructors may wish to consider: </button> </h2> </div> <div aria-labelledby="heading2" class="collapse " data-parent="#accordion-1" id="collapse1-2"> <div class="card-body"> <ul> <li>Review how to use online tools like Office 365, Zoom, Blackboard, Canvas, MyCPP, etc.</li> <li>Have electronic copies of text material readily available</li> <li>Add instructional materials to the Learning Management System</li> <li>Review the Center for the Advancement of Faculty Excellence (CAFE) <a href="https://www.cpp.edu/cafe/teaching-and-learning/">Best Practices in Teaching</a></li> <li>Review your emergency contact information, phone numbers, and email. Faculty <span>can update this information in the Employee Center under Personal Info in </span><a href="https://my.cpp.edu">MyCPP</a></li> <li>If you have two-step authentication using DUO make sure you have your token or <a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=ed4dcbc3dbeb1f449bba68461b96198e">app configured on your mobile device.</a> If your token is lost or broken please contact the <a href="https://cpp.service-now.com/ehelp">IT Service Desk</a>.</li> <li>Consider storing documents in the cloud using <span><a href="https://livecsupomona-my.sharepoint.com/" rel="noopener" target="_blank">OneDrive</a></span></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=c40f854e6fe8e600e020f35d5d3ee4d5">Virtual Private Network (VPN)</a> - <span>Faculty may need to use a VPN to access certain information technology resources when away from campus</span></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header" id="heading3"> <h2 class="m-0"> <button aria-controls="collapse1-3" aria-expanded="false" class="btn btn-link" data-target="#collapse1-3" data-toggle="collapse"> Staff may wish to consider: </button> </h2> </div> <div aria-labelledby="heading3" class="collapse " data-parent="#accordion-1" id="collapse1-3"> <div class="card-body"> <ul> <li>Review how to use online tools like Office 365, Zoom, Blackboard, Canvas, MyCPP, etc.</li> <li>Ensure tools to work off campus (Laptops, cell phones, Internet connectivity, etc.) are ready for use. This applies to employees who have been issued devices/reimbursement for personal devices by their HEERA Manager in line with the Mobile Communication Device Policy</li> <li>Review your emergency contact information, phone numbers, and email. Staff can update this information in the Employee Center under Personal Info in <a href="https://my.cpp.edu">MyCPP</a></li> <li>If you have two-step authentication using DUO make sure you have your token or <a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=ed4dcbc3dbeb1f449bba68461b96198e">app configured on your mobile device.</a> If your token is lost or broken please contact the <a href="https://cpp.service-now.com/ehelp">IT Service Desk</a>.</li> <li>Consider storing documents in the cloud using <a href="https://livecsupomona-my.sharepoint.com/" rel="noopener" target="_blank">OneDrive</a></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=c40f854e6fe8e600e020f35d5d3ee4d5">Virtual Private Network (VPN)</a> - Staff may need to use a VPN to access certain information technology resources when away from campus</li> <li><a href="https://www.cpp.edu/eoda-hr/departments/strategic-learning/resource-hub/virtual-instruction-remote-work/microsoft-teams.shtml">Microsoft Teams</a> can be used to enhance collaboration with your colleagues. Teams can help you hold virtual meetings, share documents, participate in conversations (via instant messaging), and much more. <span><br/></span></li> </ul> </div> </div> </div> </div> <section aria-labelledby="qa-h2-2" class="mt-4"> <h2 id="qa-h2-2">Tools and Resources</h2> <div class="accordion" id="accordion-2"> <div class="w-100 text-right"> <button aria-controls=" collapsed2-1 collapsed2-2" aria-expanded="false" class="btn btn-primary mb-2" data-target=".multi-collapse2" data-toggle="collapse" type="button">Expand/Collapse All <span class="sr-only">Tools and Resources</span></button> </div> <div class="card"> <div class="card-header" id="heading1"> <h3 class="m-0"> <button aria-controls="collapse2-1" aria-expanded="false" class="btn btn-link" data-target="#collapse2-1" data-toggle="collapse"> Communication </button> </h3> </div> <div aria-labelledby="heading1" class="collapse multi-collapse2 " id="collapse2-1"> <div class="card-body"> <h3>Email</h3> <p>Purpose: Quickly contact students, faculty, and staff</p> <ul> <li><a href="https://outlook.office365.com/cpp.edu" rel="noopener" target="_blank">Outlook (email):</a> Used to send & receive email, calendar, manage contacts, and tasks.</li> <li><a href="https://www.linkedin.com/learning/search?keywords=microsoft%20office%20365%20outlook&u=56973593" rel="noopener" target="_blank">LinkedIn Learning tutorials for Outlook and Office365</a></li> </ul> <h3>Live Communication</h3> <p>Purpose: Communicate with students remotely in real-time</p> <ul> <li><a href="https://cpp.zoom.us/" rel="noopener" target="_blank">Zoom</a>: Real time video conferencing for one-to-one and one-to-many conferences including screen sharing, chat, and recording. </li> <li><a href="https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials?flash_digest=6eca359ed5af65c0e35eb808cb4b8c6fb3547f74" rel="noopener" target="_blank"><span>Zoom tutorials</span></a></li> </ul> <h3><span>Collaboration and Document Sharing</span></h3> <p><span>Purpose: Store and collaborate on documents in the cloud</span></p> <ul> <li><span><a href="https://livecsupomona-my.sharepoint.com/" rel="noopener" target="_blank">OneDrive:</a> Online (Cloud) document sharing and collaboration.</span></li> <li><a href="https://www.linkedin.com/learning/topics/onedrive?u=56973593" rel="noopener" target="_blank">LinkedIn Learning tutorials for Office365 and OneDrive</a></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header" id="heading2"> <h3 class="m-0"> <button aria-controls="collapse2-2" aria-expanded="false" class="btn btn-link" data-target="#collapse2-2" data-toggle="collapse"> Course Materials </button> </h3> </div> <div aria-labelledby="heading2" class="collapse multi-collapse2 " id="collapse2-2"> <div class="card-body"> <h3>Lectures and Reading</h3> <p>Purpose: Provide self-directed learning content</p> <ul> <li>Highly recommended for new users:  LinkedIn Learning <a href="https://www.linkedin.com/learning-login/share?account=56973593&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Flearning-canvas-2022%3Ftrk%3Dshare_ent_url%26shareId%3DTATnTwMKRPKHa9V%252B34aB5w%253D%253D">Learning Canvas</a>, users can choose which parts of the course to view</li> <li><a href="https://www.cpp.edu/cafe/teaching-and-learning/quickstart-tutorials.shtml#teaching-continuity">CAFE Technology QuickStart Tutorials</a></li> <li>Getting help: <ul> <li>CAFE <a href="https://www.cpp.edu/cafe/about-us/request-services.shtml">Request Services</a></li> <li>Email <a href="mailto:canvas@cpp.edu">canvas@cpp.edu</a></li> <li>Email <a href="mailto:studio6@cpp.edu">studio6@cpp.edu</a> or call 909-869-3099 (Mon-Fri 8AM-7PM)</li> <li><a href="https://www.cpp.edu/cafe/about-us/who-we-are.shtml">CAFE Team</a>: contact info for the entire team</li> </ul> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </main> <div lang="en"> <footer class="container-fluid" id="main-footer"> <div class="row"> <div class="col-lg col-md col-sm-6 address text-left"><img alt="cal poly pomona" class="footer-logo" src="https://www.cpp.edu/common/2018/assets/img/cpp-white.png"/> <p>3801 West Temple Avenue, Pomona, CA 91768</p> <div class="copyright"> <p class="copyright-text">漏2024 California State Polytechnic University, Pomona</p> <p class="copyright-text">All Rights Reserved</p> </div> </div> <div class="col-lg col-md-7 col-sm-6 footer-links"><a href="https://www.cpp.edu/aboutcpp/index.shtml" title="Cpp About">About Cal Poly Pomona</a> <a aria-label="Cpp Feedback" href="https://www.cpp.edu/website-feedback.shtml" title="Cpp Feedback">Feedback</a> <a aria-label="Cpp Privacy" href="https://www.cpp.edu/privacy.shtml" title="footer - 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IT Continuity