CINXE.COM
Get Help | UMass Lowell
<!DOCTYPE html> <html class="no-js " lang="en"> <head> <title>Get Help | UMass Lowell</title> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="minimal-ui, width=device-width,initial-scale=1, viewport-fit=cover"> <link href="https://www.uml.edu/it/get-help/" rel="canonical" /> <link href="https://static.uml.edu/www/template/v7/build/main.css" rel="stylesheet" type="text/css" /> <link href="https://static.uml.edu/www/template/v7/build/print.css" rel="stylesheet" type="text/css" media="print" /> <script type="text/javascript"> document.documentElement.classList.remove('no-js'); document.documentElement.classList.add('js'); window.publicPath = "https://static.uml.edu/www/template/v7/" window.ICON_PATH = "https://static.uml.edu/www/icons/"; </script> <script src="https://static.uml.edu/www/template/v7/build/main.js" type="text/javascript"></script> <meta property="og:title" name="twitter:title" content="Get Help" /> <meta property="og:url" name="twitter:url" content="https://www.uml.edu/it/get-help/" /> <meta property="og:image" name="twitter:image" content="https://www.uml.edu/images/adobestock_322044038_tcm18-359090.jpeg?w=x" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@UMassLowell" /> <style> </style> </head> <body class=""> <a href="#main" class="skip-to-main">Skip to Main Content</a> <uml-global-alert> <p>UML Alert: UMass Lowell parking ban to start 11:30 p.m. Saturday 2/8 due to inclement weather. Visit the <a href="/alert/storm.aspx" title="Link to storm information page">storm information page</a> for more.</p> </uml-global-alert> <header class="layout-header" role="banner"> <div class="layout-header__quick-links-container"> <div class="layout-header__wrapper"> <div class="layout-header__quick-links"> <nav> <ul> <li > <a href="/admissions/visit/" title="Visit" aria-label="Visit" target="_self" data-wt="nav"> Visit </a> </li> <li > <a href="/directory/" title="A-Z Directory" aria-label="A-Z Directory" target="_self" data-wt="nav"> A-Z Directory </a> </li> <li > <a href="https://www.uml.edu/alumni/" title="Alumni" aria-label="Alumni" target="_self" data-wt="nav"> Alumni </a> </li> <li > <a href="/myuml/" title="MyUML" aria-label="MyUML" target="_self" data-wt="nav"> MyUML </a> </li> <li > <a href="/admissions-aid/request-info.aspx" title="Request Info" aria-label="Request Info" target="_self" data-wt="nav"> Request Info </a> </li> <li > <a href="https://securelb.imodules.com/s/1355/lowell/index.aspx?sid=1355&gid=4&pgid=893&cid=2172" title="Make A Gift" aria-label="Make A Gift" target="_self" data-wt="nav"> Make A Gift </a> </li> <li class="has-icon "> <a href="/search/" title="Search" aria-label="Search" target="_self" data-wt="nav"> <uml-icon name="search"></uml-icon><span class="label">Search</span> </a> </li> </ul> </nav> </div> </div> </div> <div class="layout-header__inside"> <div class="layout-header__wrapper"> <div class="layout-header__logo"> <a title="Home" href="/"> <img src="/Images/logo_tcm18-196751.svg" alt="UMass Lowell Logo" /> </a> </div> <div class="layout-header__tools"> <nav> <ul/> </nav> </div> <div class="layout-header__nav"> <nav> <h2>Menu</h2> <ul> <li > <a href="https://viewbook.uml.edu" title="YOUbook" aria-label="YOUbook" target="_self" data-wt="nav"> YOUbook </a> </li> <li > <a href="/about/" title="About" aria-label="About" target="_self" data-wt="nav"> About </a> </li> <li > <a href="/academics/" title="Academics" aria-label="Academics" target="_self" data-wt="nav"> Academics </a> </li> <li > <a href="/research/" title="Research" aria-label="Research" target="_self" data-wt="nav"> Research </a> </li> <li > <a href="/admissions-aid/" title="Admissions & Aid" aria-label="Admissions & Aid" target="_self" data-wt="nav"> Admissions & Aid </a> </li> <li > <a href="/student-life/" title="Student Life" aria-label="Student Life" target="_self" data-wt="nav"> Student Life </a> </li> <li > <a href="https://goriverhawks.com" title="Athletics" aria-label="Athletics" target="_self" data-wt="nav"> Athletics </a> </li> </ul> </nav> </div> </div> </div> </header> <div class="layout-banner layout-banner--has-image"> <div class="layout-banner__content"> <div class="layout-banner__content-inside"> <div class="layout-banner__breadcrumbs"> <div class="layout-banner__breadcrumbs-inside"> <a href="/">Home</a> <span class="separator"></span> <a href="/IT/">Information Technology</a> </div> </div> <div class="layout-banner__title"> <h1>Get Help</h1> </div> </div> </div> <div class="layout-banner__image-container"> <div class="layout-banner__image" data-focus="center" ext="w:x"><img src="/Images/AdobeStock_322044038_tcm18-359090.jpeg?w=x" alt="students on ground with devices" /></div> </div> </div> <main id="main" role="main" class="l-page l-page--layout-standard"> <div class="l-page__nav"> <div class="l-sub-nav"> <nav> <h2><span><a href="/it/" target="_self" data-wt="nav.secondary" >Information Technology</a></span></h2> <ul> <li class="active selected"> <a href="/it/get-help/" target="_self" data-wt="nav.secondary" >Get Help</a> </li> <li > <a href="/it/services/" target="_self" data-wt="nav.secondary" >Services By Category</a> </li> <li > <a href="/it/about/" target="_self" data-wt="nav.secondary" >About Information Technology</a> </li> <li > <a href="/institutional-research/" target="_self" data-wt="nav.secondary" >Strategic Analysis and Data Management</a> </li> <li > <a href="/it/forms.aspx" target="_self" data-wt="nav.secondary" >Forms</a> </li> <li > <a href="/it/contact.aspx" target="_self" data-wt="nav.secondary" aria-label="Contact - Information Technology" >Contact</a> </li> </ul> </nav> </div> </div> <div class="l-page__main"> <div class="comp-link-item-list comp-link-item-list--count-10 comp-link-item-list--layout-featured"> <div class="comp-header "> <div class="comp-header__content "> <h2 id="how-to-get-help">How To Get Help</h2> <div> <p>We know sometimes it can be frustrating when things aren't working the way they should. So we have tried to make getting help easier and faster to get you back up and running. <br /><span style="font-family: var(--ui-font-family); background-color: var(--background); color: var(--color);">Here you can find quick links to our most frequently asked questions, as well as resources, helpful links, and training schedulers for you in the drop-downs below.</span></p><p>If you can't find what you are looking for, you can always call us at 978-934-4357.</p> </div> </div> </div> <div class="comp-link-item-list__items"> <ul> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Account Assistance"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="key-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/it/get-help/account-assistance.aspx" title="Account Assistance" target="_self" aria-label="Account Assistance" data-wt="list"> <span>Account Assistance</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="MyAlert"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="interface-alert-circle"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="https://www.getrave.com/login/uml" title="MyAlert" target="_blank" aria-label="MyAlert" data-wt="list"> <span>MyAlert</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Connecting to the Internet"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="symbol-wifi"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/it/services/get-connected/wifi-launchpage.aspx" title="Connecting to the Internet" target="_self" aria-label="Connecting to the Internet" data-wt="list"> <span>Connecting to the Internet</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Submitting A Service Desk Ticket"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="life-preserver"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="https://help.uml.edu" title="Submitting A Service Desk Ticket" target="_blank" aria-label="Submitting A Service Desk Ticket" data-wt="list"> <span>Submitting A Service Desk Ticket</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Student Information System (SiS)"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="id-card-3"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/enrollment/sis/student.aspx" title="Student Information System (SiS)" target="_self" aria-label="Student Information System (SiS)" data-wt="list"> <span>Student Information System (SiS)</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Email Access and Set-up"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="email-send-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="https://uml.service-now.com/esc?id=emp_taxonomy_topic&topic_id=3993d3a9979921101adfd424a253af7b" title="Email Access and Set-up" target="_blank" aria-label="Email Access and Set-up" data-wt="list"> <span>Email Access and Set-up</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Multi-Factor Authentication (MFA)"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="banking-two-factor-authentication-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/it/information-security/mfa/" title="Multi-Factor Authentication (MFA)" target="_self" aria-label="Multi-Factor Authentication (MFA)" data-wt="list"> <span>Multi-Factor Authentication (MFA)</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Information about TechServices"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="information"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/it/contact.aspx" title="Information about TechServices" target="_self" aria-label="Information about TechServices" data-wt="list"> <span>Information about TechServices</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Blackboard Login"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="education-online"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="https://lowell.umassonline.net/webapps/login/" title="Blackboard Login" target="_self" aria-label="Blackboard Login" data-wt="list"> <span>Blackboard Login</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Workshops & Training"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="user-group-information"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/it/services/training/" title="Workshops & Training" target="_self" aria-label="Workshops & Training" data-wt="list"> <span>Workshops & Training</span> </a> </div> </div> </div> </li> </ul> </div> </div><div class="c-accordion c-accordion--count-6"><div class="c-accordion__items"> <div class="c-accordion__item"><h2 id="student-resources" class="c-accordion__item-header"><button type="button">Student Resources</button></h2><div class="c-accordion__item-content"><div class="c-accordion__item-content-inside styled-lists"> <div class="comp-main-content comp-main-content--count-1 comp-main-content--layout-content" data-group="043782"> <div class="comp-main-content__sections"> <div class="comp-main-content__section"> <div class="comp-main-content__section__content"> <div class="comp-main-content__section__content-inside"> <h3 id="student-resources">Student Resources</h3> <p>Hit the ground running with easy instructions on getting connected and protecting your personal information.</p><p>Here, you can find the links that we think might be the most useful for you!</p><h3 id="academic-and-accounts-links">Academic and Accounts Links:</h3><ul class="columns-auto"><li><a href="/it/services/academic-technology/learning-management-system.aspx">Blackboard</a></li><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010045" target="_blank">Email Access</a></li><li><a href="/it/services/get-connected/wifi-launchpage.aspx">Internet</a></li><li><a href="/library/">Library Systems</a></li><li><a href="https://vlabs.uml.edu/">vLabs</a></li><li><a href="/it/contact.aspx">TechServices</a></li><li><a href="/registrar/calendars/">Academic Calendar</a></li><li><a href="/thesolutioncenter/">Solution Center</a></li><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010041" target="_blank">Passwords</a></li><li><a href="/enrollment/sis/student.aspx">SiS</a></li><li><a href="https://www.uml.edu/service/apps/hr/policyportal/policies" target="_blank">Policies</a></li></ul><h3 id="other-helpful-links">Other Helpful Links:</h3><ul class="columns-auto"><li><a href="/ucaps/ucard/">UCards</a></li><li><a href="/ucaps/parking/">Parking</a></li><li><a href="/ucaps/uprint/">Printing</a></li><li><a target="_blank" href="/student-services/reslife/housing/room-selection-returning-residents.aspx">Online Housing Portal</a></li></ul><br /> </div> </div> </div> </div> </div></div></div></div> <div class="c-accordion__item"><h2 id="staff-resources" class="c-accordion__item-header"><button type="button">Staff Resources</button></h2><div class="c-accordion__item-content"><div class="c-accordion__item-content-inside styled-lists"> <div class="comp-main-content comp-main-content--count-1 comp-main-content--layout-content" data-group="043755"> <div class="comp-main-content__sections"> <div class="comp-main-content__section"> <div class="comp-main-content__section__content"> <div class="comp-main-content__section__content-inside"> <h3 id="staff-resources">Staff Resources</h3> <p>We have curated the most commonly asked about links here for ease of access.</p><p>If you need something else, please check out our <strong><a href="/it/services/">services by category</a></strong> for more!</p><h3 id="accounts-and-access">Accounts and Access</h3><ul class="columns-auto"><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010041" target="_blank">Passwords</a></li><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010042" target="_blank">Email Accounts</a></li><li><a href="/it/services/get-connected/wifi-launchpage.aspx">Internet</a></li><li><a href="/hr/hrdirect/">HR Direct</a></li><li><a href="/it/contact.aspx">TechServices</a></li></ul><h3 id="other-helpful-resources">Other Helpful Resources</h3><ul class="columns-auto"><li><a href="/ucaps/ucard/">ID Cards</a></li><li><a href="/ucaps/parking/">Parking</a></li><li><a href="/hr/payroll-services/pay-schedule.aspx">Pay Schedule and Holidays</a></li><li><a href="/it/services/get-connected/remote-access/">Remote Access</a></li><li><a href="/it/services/administrative-applications/docusign.aspx">DocuSign</a></li><li><a href="/enrollment/sis/student.aspx">SiS</a></li><li><a href="/it/services/hardware/computer-orders.aspx">Device Configurations and Purchasing</a></li></ul> </div> </div> </div> </div> </div></div></div></div> <div class="c-accordion__item"><h2 id="faculty-resources" class="c-accordion__item-header"><button type="button">Faculty Resources</button></h2><div class="c-accordion__item-content"><div class="c-accordion__item-content-inside styled-lists"> <div class="comp-main-content comp-main-content--count-1 comp-main-content--layout-content" data-group="043711"> <div class="comp-main-content__sections"> <div class="comp-main-content__section"> <div class="comp-main-content__section__content"> <div class="comp-main-content__section__content-inside"> <h3 id="faculty-resources">Faculty Resources</h3> <p>We know you're busy. Teaching, grading, researching, and a million more things.</p><p>Here are some of the resources we hope can help you get on the right track as quickly as possible!</p><p>If you need something else, please check out our <strong><a href="/it/services/">services by category</a></strong> for more!</p><h3 id="accounts-and-access">Accounts and Access</h3><ul class="columns-auto"><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010041" target="_blank">Passwords</a></li><li><a href="https://uml.service-now.com/esc?id=kb_article&sysparm_article=KB0010042" target="_blank">Email Accounts</a></li><li><a target="_blank" href="/it/services/get-connected/wifi-launchpage.aspx">Internet</a></li><li><a target="_blank" href="/hr/hrdirect/">HR Direct</a></li><li><a href="/it/contact.aspx">TechServices</a></li><li><a target="_blank" href="/it/services/academic-technology/learning-management-system.aspx">Blackboard</a></li><li><a target="_blank" href="/library/">Library Systems</a></li><li><a href="https://vlabs.uml.edu/" target="_blank">vLabs</a></li><li><a target="_blank" href="/registrar/calendars/">Academic Calendar</a></li></ul><h3 id="other-helpful-resources">Other Helpful Resources</h3><ul class="columns-auto"><li><a href="/ucaps/ucard/">ID Cards</a></li><li><a href="/ucaps/parking/">Parking</a></li><li><a target="_blank" href="/hr/payroll-services/pay-schedule.aspx">Pay Schedule and Holidays</a></li><li><a href="/it/services/get-connected/remote-access/">Remote Access</a></li><li><a href="/it/services/administrative-applications/docusign.aspx">DocuSign</a></li><li><a target="_blank" href="/enrollment/sis/faculty.aspx">SiS</a></li><li><a target="_blank" href="/it/services/hardware/computer-orders.aspx">Device Configurations and Purchasing</a></li></ul><h3 id="instructional-technology">Instructional Technology</h3><ul><li><strong>Classroom Technology Help</strong> - Need assistance for technology in the classroom? Contact Bill Suppa at 978-934-4664 or the IT Service Desk at ext. 4357. You can also view some of our <a title="Quick Start - Podium Handout" target="_blank" href="/docs/quick%20start%20-%20podium%20handout_tcm18-43647.pdf">training materials</a> (pdf).</li><li><strong>Lecture Capture (Echo360) Help</strong> - Confused or have questions about lecture capture technology here at UMass Lowell? Contact Bill Suppa at 978-934-4664. <a title="Lecture Capture (Echo 360)" href="/it/services/academic-technology/lecture-capture.aspx">View tutorials or handouts</a>.</li><li><strong>Conference Help</strong> - There are selected sites throughout the UMass Lowell campus where video conferences can be conducted. For more information, contact Bill Suppa by phone: 978-934-4664 or email: <a href="mailto:william_suppa@uml.edu">william_suppa@uml.edu</a>.</li><li><strong>Technology Consulting</strong> - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist you by calling us at 978-934-4681.</li></ul> </div> </div> </div> </div> </div></div></div></div> <div class="c-accordion__item"><h2 id="new-staff" class="c-accordion__item-header"><button type="button">New Staff</button></h2><div class="c-accordion__item-content"><div class="c-accordion__item-content-inside styled-lists"> <div class="comp-main-content comp-main-content--count-1 comp-main-content--layout-content" data-group="0315005"> <div class="comp-main-content__sections"> <div class="comp-main-content__section"> <div class="comp-main-content__section__content"> <div class="comp-main-content__section__content-inside"> <p><strong>Welcome to UMass Lowell!</strong></p><p>Information Technology (IT) is here to get you up and running on campus.</p><p>Take a tour through the resources we've put together for you here in one convenient spot.</p><p>Our goal? To give you the tools and tips you need to find the answers you need any time, day or night!</p><p>If you have yet to receive your email address, please call HR and ensure your paperwork has been process (background check, i9, etc.).</p><p>The service desk will be unable to assist you with an email address or password until you are fully processed.</p><ul class="columns-auto"><li><a href="https://indd.adobe.com/view/33f535ab-bae0-4d44-8b1d-92ea8c7fb75a" title="New Employee Handbook">New Employee Handbook</a></li><li><a title="HR Direct" href="/hr/hrdirect/">HR Direct</a></li><li><a title="UCAPS ID Cards" href="/ucaps/ucard/new-faculty-staff.aspx">UCAPS ID Cards</a></li><li><a title="Parking Information" href="/ucaps/parking-decals-and-permits/parking-decals-and-permits.aspx">Parking Information</a></li><li><a title="Labor Relations" href="/hr/labor-relations/">Labor Relations (Union Information)</a></li><li><a title="Benefits Information" href="/hr/employee-benefits/benefited-employees/">Benefits Information</a></li><li><a title="Computer Orders" href="/it/services/hardware/computer-orders.aspx">Computer Orders</a></li></ul> </div> </div> </div> </div> </div></div></div></div> <div class="c-accordion__item"><h2 id="schedule-training" class="c-accordion__item-header"><button type="button">Schedule Training</button></h2><div class="c-accordion__item-content"><div class="c-accordion__item-content-inside styled-lists"> <div class="comp-main-content comp-main-content--count-1 comp-main-content--layout-content" data-group="076313"> <div class="comp-main-content__sections"> <div class="comp-main-content__section"> <div class="comp-main-content__section__content"> <div class="comp-main-content__section__content-inside"> <p>Faculty development, On-the-job tools, and New Employee On-boarding are some of the many trainings we offer here at Information Technology (IT).</p><p>You can schedule time with any of our in-house trainers for group or individual training by using the links below.</p><p>If you have any questions, please contact:</p><ul><li>Donna Mellen by email: <a target="_blank" title="Donna_Mellen@uml.edu" href="mailto:Donna_Mellen@uml.edu">Donna_Mellen@uml.edu</a> or phone: 978-934-2925. <br /> or <br /></li><li>Alysha Elliard by email: <a href="mailto:alysha_elliard@uml.edu">Alysha_Elliard@uml.edu</a> or phone: 978-934-2625.</li></ul><h3 id="academic-technology-workshops"><a title="Training Scheduler - Academic & Instructional Tech" href="/it/services/training/">Academic Technology Workshops</a></h3><ul><li>Blackboard</li><li>Course Design</li></ul><h3 id="it-trainings"><a title="onehub-iframe" href="/it/services/training/">IT Trainings</a></h3><ul><li>New Employee Onboarding</li><li>Teams Training</li><li>Outlook Training</li></ul> </div> </div> </div> </div> </div></div></div></div> </div> </main> <div class="l-supplemental-content"> <div class="comp-link-item-list comp-link-item-list--count-4 comp-link-item-list--layout-featured"> <div class="comp-header "> <div class="comp-header__content "> <h2 id="quick-links">Quick Links</h2> </div> </div> <div class="comp-link-item-list__items"> <ul> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Request Information"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="interface-information"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/admissions-aid/request-info.aspx" title="Request Information" target="_self" aria-label="Request Information" data-wt="list"> <span>Request Information</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Apply"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="file-edit-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/admissions-aid/apply.aspx" title="Apply" target="_self" aria-label="Apply" data-wt="list"> <span>Apply</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Check Application Status"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="check-circle-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/admissions-aid/check-status.aspx" title="Check Application Status" target="_self" aria-label="Check Application Status" data-wt="list"> <span>Check Application Status</span> </a> </div> </div> </div> </li> <li> <div class="comp-link-item comp-link-item-list__item comp-link-item--has-icon" title="Visit"> <div class="comp-link-item__inside"> <div class="comp-link-item__icon"> <span> <uml-icon name="location-pin-2"></uml-icon> </span> </div> <div class="comp-link-item__label"> <a href="/admissions/visit/" title="Visit" target="_blank" aria-label="Visit" data-wt="list"> <span>Visit</span> </a> </div> </div> </div> </li> </ul> </div> </div> </div> <footer class="layout-footer" role="contentinfo"> <div class="wrapper"> <div class="col a layout-footer__col layout-footer__col--a"> <div class="layout-footer__social-media"> <ul> <li class="has-icon "> <a href="https://www.tiktok.com/@umass_lowell" title="TikTok" aria-label="TikTok" target="_self" data-wt="nav"> <uml-icon name="tiktok"></uml-icon><span class="label">TikTok</span> </a> </li> <li class="has-icon "> <a href="https://www.facebook.com/umlowell" title="Facebook" aria-label="Facebook" target="_self" data-wt="nav"> <uml-icon name="brand-facebook"></uml-icon><span class="label">Facebook</span> </a> </li> <li class="has-icon "> <a href="https://twitter.com/umasslowell" title="Twitter" aria-label="Twitter" target="_self" data-wt="nav"> <uml-icon name="brand-twitter"></uml-icon><span class="label">Twitter</span> </a> </li> <li class="has-icon "> <a href="https://www.youtube.com/user/umasslowell" title="Youtube" aria-label="Youtube" target="_self" data-wt="nav"> <uml-icon name="brand-youtube"></uml-icon><span class="label">Youtube</span> </a> </li> <li class="has-icon "> <a href="https://instagram.com/umasslowell" title="Instagram" aria-label="Instagram" target="_self" data-wt="nav"> <uml-icon name="instagram"></uml-icon><span class="label">Instagram</span> </a> </li> <li class="has-icon "> <a href="https://www.linkedin.com/school/university-of-massachusetts-lowell/" title="Linkedin" aria-label="Linkedin" target="_self" data-wt="nav"> <uml-icon name="brand-linkedin"></uml-icon><span class="label">Linkedin</span> </a> </li> </ul> </div> </div> <div class="col b"> <div class="component inherited-links"> <nav> <h2>Menu</h2> <ul> <li > <a href="https://viewbook.uml.edu" title="YOUbook" aria-label="YOUbook" target="_self" data-wt="nav"> YOUbook </a> </li> <li > <a href="/about/" title="About" aria-label="About" target="_self" data-wt="nav"> About </a> </li> <li > <a href="/academics/" title="Academics" aria-label="Academics" target="_self" data-wt="nav"> Academics </a> </li> <li > <a href="/research/" title="Research" aria-label="Research" target="_self" data-wt="nav"> Research </a> </li> <li > <a href="/admissions-aid/" title="Admissions & Aid" aria-label="Admissions & Aid" target="_self" data-wt="nav"> Admissions & Aid </a> </li> <li > <a href="/student-life/" title="Student Life" aria-label="Student Life" target="_self" data-wt="nav"> Student Life </a> </li> <li > <a href="https://goriverhawks.com" title="Athletics" aria-label="Athletics" target="_self" data-wt="nav"> Athletics </a> </li> </ul> </nav> </div> </div> <div class="col c"> <div class="logo"> <a title="Home" href="/"> <img src="/Images/logo-white_tcm18-287770.svg" alt="UMass Lowell Logo" /> </a> </div> <address> <p>UMass Lowell Information Technology - 220 Pawtucket St., University Crossing, Suite M50, Lowell, MA 01854 <br /><strong>Help Desk</strong>: Phone: 978-934-4357 (ext. 4-HELP) or <a href="mailto:help@uml.edu" title="help desk email">help@uml.edu</a><br /><a title="Terms of Use and Privacy Policy" href="/privacy-policy.aspx">Terms of Use and Privacy Policy</a></p> </address> </div> </div> </footer> <div class="c-browser-support-message" style="display: none;"> <input class="c-browser-support-message__checkbox" type="checkbox" id="c-browser-support-message-checkbox" name="c-browser-support-message-checkbox"/> <div class="c-browser-support-message__inside"> <h2>This Browser is Not Supported</h2> <p>For an optimum web experience we recommend the latest version of Firefox, Chrome, Edge, or Safari. Please use one of the links below to install a supported browser.</p> <ul> <li> <a href="https://www.mozilla.org/en-US/firefox/new/" target="_blank">Firefox</a> </li> <li> <a href="https://www.google.com/chrome/" target="_blank">Chrome</a> </li> </ul> <label class="c-browser-support-message__dismiss" for="c-browser-support-message-checkbox" role="button">Dismiss</label> </div> </div> <script type="text/javascript"> /*<![CDATA[*/ (function () { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_66356595.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WCJ8Z94');</script> </body> </html>