Customer assistance, complaints and disclosures policies

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.9);--bs-navbar-brand-padding-y:0.3125rem;--bs-navbar-brand-margin-end:1rem;--bs-navbar-brand-font-size:1.25rem;--bs-navbar-brand-color:rgba(0, 0, 0, .9);--bs-navbar-brand-hover-color:rgba(0, 0, 0, .9);--bs-navbar-nav-link-padding-x:0.5rem;--bs-navbar-toggler-padding-y:0.25rem;--bs-navbar-toggler-padding-x:0.75rem;--bs-navbar-toggler-font-size:1.25rem;--bs-navbar-toggler-icon-bg:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 30 30'%3e%3cpath stroke='rgba%280, 0, 0, 0.55%29' stroke-linecap='round' stroke-miterlimit='10' stroke-width='2' d='M4 7h22M4 15h22M4 23h22'/%3e%3c/svg%3e");--bs-navbar-toggler-border-color:rgba(0, 0, 0, .1);--bs-navbar-toggler-border-radius:0.375rem;--bs-navbar-toggler-focus-width:0.25rem;--bs-navbar-toggler-transition:box-shadow 0.15s ease-in-out;position:relative;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;padding:var(--bs-navbar-padding-y) var(--bs-navbar-padding-x)}.navbar>.container{display:flex;flex-wrap:inherit;align-items:center;justify-content:space-between}.navbar-nav{--bs-nav-link-padding-x:0;--bs-nav-link-padding-y:0.5rem;--bs-nav-link-font-weight: ;--bs-nav-link-color:var(--bs-navbar-color);--bs-nav-link-hover-color:var(--bs-navbar-hover-color);--bs-nav-link-disabled-color:var(--bs-navbar-disabled-color);display:flex;flex-direction:column;padding-left:0;margin-bottom:0;list-style:none}.navbar-nav .dropdown-menu{position:static}.accordion{--bs-accordion-color:#000;--bs-accordion-bg:#fff;--bs-accordion-transition:color 0.15s ease-in-out,background-color 0.15s ease-in-out,border-color 0.15s ease-in-out,box-shadow 0.15s ease-in-out,border-radius 0.15s ease;--bs-accordion-border-color:var(--bs-border-color);--bs-accordion-border-width:1px;--bs-accordion-border-radius:0.375rem;--bs-accordion-inner-border-radius:calc(0.375rem - 1px);--bs-accordion-btn-padding-x:1.25rem;--bs-accordion-btn-padding-y:1rem;--bs-accordion-btn-color:var(--bs-body-color);--bs-accordion-btn-bg:var(--bs-accordion-bg);--bs-accordion-btn-icon:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='var%28--bs-body-color%29'%3e%3cpath fill-rule='evenodd' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708z'/%3e%3c/svg%3e");--bs-accordion-btn-icon-width:1.25rem;--bs-accordion-btn-icon-transform:rotate(-180deg);--bs-accordion-btn-icon-transition:transform 0.2s ease-in-out;--bs-accordion-btn-active-icon:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='%230c63e4'%3e%3cpath fill-rule='evenodd' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708z'/%3e%3c/svg%3e");--bs-accordion-btn-focus-border-color:#86b7fe;--bs-accordion-btn-focus-box-shadow:0 0 0 0.25rem rgba(13, 110, 253, .25);--bs-accordion-body-padding-x:1.25rem;--bs-accordion-body-padding-y:1rem;--bs-accordion-active-color:#0c63e4;--bs-accordion-active-bg:#e7f1ff}.accordion-button{position:relative;display:flex;align-items:center;width:100%;padding:var(--bs-accordion-btn-padding-y) var(--bs-accordion-btn-padding-x);font-size:1rem;color:var(--bs-accordion-btn-color);text-align:left;background-color:var(--bs-accordion-btn-bg);border:0;border-radius:0;overflow-anchor:none;transition:var(--bs-accordion-transition)}.accordion-button:not(.collapsed){color:var(--bs-accordion-active-color);background-color:var(--bs-accordion-active-bg);box-shadow:inset 0 calc(var(--bs-accordion-border-width) * -1) 0 var(--bs-accordion-border-color)}.accordion-button:not(.collapsed)::after{background-image:var(--bs-accordion-btn-active-icon);transform:var(--bs-accordion-btn-icon-transform)}.accordion-button::after{flex-shrink:0;width:var(--bs-accordion-btn-icon-width);height:var(--bs-accordion-btn-icon-width);margin-left:auto;content:"";background-image:var(--bs-accordion-btn-icon);background-repeat:no-repeat;background-size:var(--bs-accordion-btn-icon-width);transition:var(--bs-accordion-btn-icon-transition)}.accordion-button:hover{z-index:2}.accordion-button:focus{z-index:3;border-color:var(--bs-accordion-btn-focus-border-color);outline:0;box-shadow:var(--bs-accordion-btn-focus-box-shadow)}.accordion-header{margin-bottom:0}.accordion-item{color:var(--bs-accordion-color);background-color:var(--bs-accordion-bg);border:var(--bs-accordion-border-width) solid var(--bs-accordion-border-color)}.accordion-item:first-of-type{border-top-left-radius:var(--bs-accordion-border-radius);border-top-right-radius:var(--bs-accordion-border-radius)}.accordion-item:first-of-type .accordion-button{border-top-left-radius:var(--bs-accordion-inner-border-radius);border-top-right-radius:var(--bs-accordion-inner-border-radius)}.accordion-item:not(:first-of-type){border-top:0}.accordion-item:last-of-type{border-bottom-right-radius:var(--bs-accordion-border-radius);border-bottom-left-radius:var(--bs-accordion-border-radius)}.accordion-item:last-of-type .accordion-button.collapsed{border-bottom-right-radius:var(--bs-accordion-inner-border-radius);border-bottom-left-radius:var(--bs-accordion-inner-border-radius)}.accordion-item:last-of-type .accordion-collapse{border-bottom-right-radius:var(--bs-accordion-border-radius);border-bottom-left-radius:var(--bs-accordion-border-radius)}.accordion-body{padding:var(--bs-accordion-body-padding-y) var(--bs-accordion-body-padding-x)}.alert{--bs-alert-bg:transparent;--bs-alert-padding-x:1rem;--bs-alert-padding-y:1rem;--bs-alert-margin-bottom:1rem;--bs-alert-color:inherit;--bs-alert-border-color:transparent;--bs-alert-border:1px solid var(--bs-alert-border-color);--bs-alert-border-radius:0.375rem;position:relative;padding:var(--bs-alert-padding-y) var(--bs-alert-padding-x);margin-bottom:var(--bs-alert-margin-bottom);color:var(--bs-alert-color);background-color:var(--bs-alert-bg);border:var(--bs-alert-border);border-radius:var(--bs-alert-border-radius)}.progress{--bs-progress-height:1rem;--bs-progress-font-size:0.75rem;--bs-progress-bg:#e9ecef;--bs-progress-border-radius:0.375rem;--bs-progress-box-shadow:inset 0 1px 2px rgba(0, 0, 0, .075);--bs-progress-bar-color:#fff;--bs-progress-bar-bg:#0d6efd;--bs-progress-bar-transition:width 0.6s ease;display:flex;height:var(--bs-progress-height);overflow:hidden;font-size:var(--bs-progress-font-size);background-color:var(--bs-progress-bg);border-radius:var(--bs-progress-border-radius)}.list-group{--bs-list-group-color:#212529;--bs-list-group-bg:#fff;--bs-list-group-border-color:rgba(0, 0, 0, .125);--bs-list-group-border-width:1px;--bs-list-group-border-radius:0.375rem;--bs-list-group-item-padding-x:1rem;--bs-list-group-item-padding-y:0.5rem;--bs-list-group-action-color:#495057;--bs-list-group-action-hover-color:#495057;--bs-list-group-action-hover-bg:#f8f9fa;--bs-list-group-action-active-color:#212529;--bs-list-group-action-active-bg:#e9ecef;--bs-list-group-disabled-color:#6c757d;--bs-list-group-disabled-bg:#fff;--bs-list-group-active-color:#fff;--bs-list-group-active-bg:#0d6efd;--bs-list-group-active-border-color:#0d6efd;display:flex;flex-direction:column;padding-left:0;margin-bottom:0;border-radius:var(--bs-list-group-border-radius)}.list-group-item{position:relative;display:block;padding:var(--bs-list-group-item-padding-y) var(--bs-list-group-item-padding-x);color:var(--bs-list-group-color);text-decoration:none;background-color:var(--bs-list-group-bg);border:var(--bs-list-group-border-width) solid var(--bs-list-group-border-color)}.list-group-item:first-child{border-top-left-radius:inherit;border-top-right-radius:inherit}.list-group-item:last-child{border-bottom-right-radius:inherit;border-bottom-left-radius:inherit}.list-group-item.disabled,.list-group-item:disabled{color:var(--bs-list-group-disabled-color);pointer-events:none;background-color:var(--bs-list-group-disabled-bg)}.list-group-item.active{z-index:2;color:var(--bs-list-group-active-color);background-color:var(--bs-list-group-active-bg);border-color:var(--bs-list-group-active-border-color)}.list-group-item+.list-group-item{border-top-width:0}.list-group-item+.list-group-item.active{margin-top:calc(var(--bs-list-group-border-width) * -1);border-top-width:var(--bs-list-group-border-width)}.toast{--bs-toast-padding-x:0.75rem;--bs-toast-padding-y:0.5rem;--bs-toast-spacing:1.5rem;--bs-toast-max-width:350px;--bs-toast-font-size:0.875rem;--bs-toast-color: ;--bs-toast-bg:rgba(255, 255, 255, .85);--bs-toast-border-width:1px;--bs-toast-border-color:var(--bs-border-color-translucent);--bs-toast-border-radius:0.375rem;--bs-toast-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15);--bs-toast-header-color:#6c757d;--bs-toast-header-bg:rgba(255, 255, 255, .85);--bs-toast-header-border-color:rgba(0, 0, 0, .05);width:var(--bs-toast-max-width);max-width:100%;font-size:var(--bs-toast-font-size);color:var(--bs-toast-color);pointer-events:auto;background-color:var(--bs-toast-bg);background-clip:padding-box;border:var(--bs-toast-border-width) solid var(--bs-toast-border-color);box-shadow:var(--bs-toast-box-shadow);border-radius:var(--bs-toast-border-radius)}.toast.showing{opacity:0}.toast:not(.show){display:none}.modal{--bs-modal-zindex:1055;--bs-modal-width:500px;--bs-modal-padding:1rem;--bs-modal-margin:0.5rem;--bs-modal-color: ;--bs-modal-bg:#fff;--bs-modal-border-color:var(--bs-border-color-translucent);--bs-modal-border-width:1px;--bs-modal-border-radius:0.5rem;--bs-modal-box-shadow:0 0.125rem 0.25rem rgba(0, 0, 0, .075);--bs-modal-inner-border-radius:calc(0.5rem - 1px);--bs-modal-header-padding-x:1rem;--bs-modal-header-padding-y:1rem;--bs-modal-header-padding:1rem 1rem;--bs-modal-header-border-color:var(--bs-border-color);--bs-modal-header-border-width:1px;--bs-modal-title-line-height:1.5;--bs-modal-footer-gap:0.5rem;--bs-modal-footer-bg: ;--bs-modal-footer-border-color:var(--bs-border-color);--bs-modal-footer-border-width:1px;position:fixed;top:0;left:0;z-index:var(--bs-modal-zindex);display:none;width:100%;height:100%;overflow-x:hidden;overflow-y:auto;outline:0}.modal-dialog{position:relative;width:auto;margin:var(--bs-modal-margin);pointer-events:none}.modal.fade .modal-dialog{transition:transform .3s ease-out;transform:translate(0,-50px)}@media (prefers-reduced-motion:reduce){.accordion-button{transition:none}.accordion-button::after{transition:none}.modal.fade .modal-dialog{transition:none}}.modal.show .modal-dialog{transform:none}.modal.modal-static .modal-dialog{transform:scale(1.02)}.modal-dialog-centered{display:flex;align-items:center;min-height:calc(100% - var(--bs-modal-margin) * 2)}.modal-content{position:relative;display:flex;flex-direction:column;width:100%;color:var(--bs-modal-color);pointer-events:auto;background-color:var(--bs-modal-bg);background-clip:padding-box;border:var(--bs-modal-border-width) solid var(--bs-modal-border-color);border-radius:var(--bs-modal-border-radius);outline:0}.modal-backdrop{--bs-backdrop-zindex:1050;--bs-backdrop-bg:#000;--bs-backdrop-opacity:0.5;position:fixed;top:0;left:0;z-index:var(--bs-backdrop-zindex);width:100vw;height:100vh;background-color:var(--bs-backdrop-bg)}.modal-backdrop.fade{opacity:0}.modal-backdrop.show{opacity:var(--bs-backdrop-opacity)}.modal-body{position:relative;flex:1 1 auto;padding:var(--bs-modal-padding)}@media (min-width:576px){.modal{--bs-modal-margin:1.75rem;--bs-modal-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15)}.modal-dialog{max-width:var(--bs-modal-width);margin-right:auto;margin-left:auto}.modal-sm{--bs-modal-width:300px}}.tooltip{--bs-tooltip-zindex:1080;--bs-tooltip-max-width:200px;--bs-tooltip-padding-x:0.5rem;--bs-tooltip-padding-y:0.25rem;--bs-tooltip-margin: ;--bs-tooltip-font-size:0.875rem;--bs-tooltip-color:#fff;--bs-tooltip-bg:#000;--bs-tooltip-border-radius:0.375rem;--bs-tooltip-opacity:0.9;--bs-tooltip-arrow-width:0.8rem;--bs-tooltip-arrow-height:0.4rem;z-index:var(--bs-tooltip-zindex);display:block;padding:var(--bs-tooltip-arrow-height);margin:var(--bs-tooltip-margin);font-family:var(--bs-font-sans-serif);font-style:normal;font-weight:400;line-height:1.5;text-align:left;text-align:start;text-decoration:none;text-shadow:none;text-transform:none;letter-spacing:normal;word-break:normal;white-space:normal;word-spacing:normal;line-break:auto;font-size:var(--bs-tooltip-font-size);word-wrap:break-word;opacity:0}.tooltip.show{opacity:var(--bs-tooltip-opacity)}.tooltip .tooltip-arrow{display:block;width:var(--bs-tooltip-arrow-width);height:var(--bs-tooltip-arrow-height)}.tooltip .tooltip-arrow::before{position:absolute;content:"";border-color:transparent;border-style:solid}.tooltip-inner{max-width:var(--bs-tooltip-max-width);padding:var(--bs-tooltip-padding-y) var(--bs-tooltip-padding-x);color:var(--bs-tooltip-color);text-align:center;background-color:var(--bs-tooltip-bg);border-radius:var(--bs-tooltip-border-radius)}.popover{--bs-popover-zindex:1070;--bs-popover-max-width:276px;--bs-popover-font-size:0.875rem;--bs-popover-bg:#fff;--bs-popover-border-width:1px;--bs-popover-border-color:var(--bs-border-color-translucent);--bs-popover-border-radius:0.5rem;--bs-popover-inner-border-radius:calc(0.5rem - 1px);--bs-popover-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15);--bs-popover-header-padding-x:1rem;--bs-popover-header-padding-y:0.5rem;--bs-popover-header-font-size:1rem;--bs-popover-header-color:var(--bs-heading-color);--bs-popover-header-bg:#f0f0f0;--bs-popover-body-padding-x:1rem;--bs-popover-body-padding-y:1rem;--bs-popover-body-color:#212529;--bs-popover-arrow-width:1rem;--bs-popover-arrow-height:0.5rem;--bs-popover-arrow-border:var(--bs-popover-border-color);z-index:var(--bs-popover-zindex);display:block;max-width:var(--bs-popover-max-width);font-family:var(--bs-font-sans-serif);font-style:normal;font-weight:400;line-height:1.5;text-align:left;text-align:start;text-decoration:none;text-shadow:none;text-transform:none;letter-spacing:normal;word-break:normal;white-space:normal;word-spacing:normal;line-break:auto;font-size:var(--bs-popover-font-size);word-wrap:break-word;background-color:var(--bs-popover-bg);background-clip:padding-box;border:var(--bs-popover-border-width) solid var(--bs-popover-border-color);border-radius:var(--bs-popover-border-radius)}.popover .popover-arrow{display:block;width:var(--bs-popover-arrow-width);height:var(--bs-popover-arrow-height)}.popover .popover-arrow::after,.popover .popover-arrow::before{position:absolute;display:block;content:"";border-color:transparent;border-style:solid;border-width:0}.popover-header{padding:var(--bs-popover-header-padding-y) var(--bs-popover-header-padding-x);margin-bottom:0;font-size:var(--bs-popover-header-font-size);color:var(--bs-popover-header-color);background-color:var(--bs-popover-header-bg);border-bottom:var(--bs-popover-border-width) solid var(--bs-popover-border-color);border-top-left-radius:var(--bs-popover-inner-border-radius);border-top-right-radius:var(--bs-popover-inner-border-radius)}.popover-header:empty{display:none}.popover-body{padding:var(--bs-popover-body-padding-y) var(--bs-popover-body-padding-x);color:var(--bs-popover-body-color)}.carousel{position:relative}.carousel.pointer-event{touch-action:pan-y}.carousel-item{position:relative;display:none;float:left;width:100%;margin-right:-100%;-webkit-backface-visibility:hidden;backface-visibility:hidden;transition:transform .6s ease-in-out}.carousel-item-next,.carousel-item-prev,.carousel-item.active{display:block}.active.carousel-item-end,.carousel-item-next:not(.carousel-item-start){transform:translateX(100%)}.active.carousel-item-start,.carousel-item-prev:not(.carousel-item-end){transform:translateX(-100%)}.carousel-indicators{position:absolute;right:0;bottom:0;left:0;z-index:2;display:flex;justify-content:center;padding:0;margin-right:15%;margin-bottom:1rem;margin-left:15%;list-style:none}.carousel-indicators [data-bs-target]{box-sizing:content-box;flex:0 1 auto;width:30px;height:3px;padding:0;margin-right:3px;margin-left:3px;text-indent:-999px;cursor:pointer;background-color:#fff;background-clip:padding-box;border:0;border-top:10px solid transparent;border-bottom:10px solid transparent;opacity:.5;transition:opacity .6s ease}@media (prefers-reduced-motion:reduce){.carousel-item{transition:none}.carousel-indicators [data-bs-target]{transition:none}}.carousel-indicators .active{opacity:1}.offcanvas{--bs-offcanvas-width:400px;--bs-offcanvas-height:30vh;--bs-offcanvas-padding-x:1rem;--bs-offcanvas-padding-y:1rem;--bs-offcanvas-color: ;--bs-offcanvas-bg:#fff;--bs-offcanvas-border-width:1px;--bs-offcanvas-border-color:var(--bs-border-color-translucent);--bs-offcanvas-box-shadow:0 0.125rem 0.25rem rgba(0, 0, 0, .075)}.offcanvas{position:fixed;bottom:0;z-index:1045;display:flex;flex-direction:column;max-width:100%;color:var(--bs-offcanvas-color);visibility:hidden;background-color:var(--bs-offcanvas-bg);background-clip:padding-box;outline:0;transition:transform .3s ease-in-out}@media 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</span> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children wpml-ls-slot-14 wpml-ls-item wpml-ls-item-vi wpml-ls-current-language wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item" data-menu-category="Language"> <a href="https://www.payoneer.com/vi/customer-disclosures-and-complaints/" data-link-name="Tiếng Việt"> <span> <span class="wpml-ls-native" lang="vi">Tiếng Việt</span> </span> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-en wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/customer-disclosures-and-complaints/" data-link-name="English"> <span> <span class="wpml-ls-native" lang="en">English</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-es wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/es/customer-disclosures-and-complaints/" data-link-name="Spanish"> <span> <span class="wpml-ls-native" lang="es">Español</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-zh-hans wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/zh-hans/customer-disclosures-and-complaints/" data-link-name="Chinese (Simplified)"> <span> <span class="wpml-ls-native" lang="zh-hans">简体中文</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ja wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ja/customer-disclosures-and-complaints/" data-link-name="Japanese"> <span> <span class="wpml-ls-native" lang="ja">日本語</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ko wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ko/customer-disclosures-and-complaints/" data-link-name="Korean"> <span> <span class="wpml-ls-native" lang="ko">한국어</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ru wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ru/customer-disclosures-and-complaints/" data-link-name="Russian"> <span> <span class="wpml-ls-native" lang="ru">Русский</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-th wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/th/customer-disclosures-and-complaints/" data-link-name="Thai"> <span> <span class="wpml-ls-native" lang="th">ไทย</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-uk wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/uk/customer-disclosures-and-complaints/" data-link-name="Ukrainian"> <span> <span class="wpml-ls-native" lang="uk">Українська</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ar wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ar/customer-disclosures-and-complaints/" data-link-name="Arabic"> <span> <span class="wpml-ls-native" lang="ar">العربية</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-en-in wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/en-in/customer-disclosures-and-complaints/" data-link-name="Hindi (en)"> <span> <span class="wpml-ls-native" lang="en-in">Hindi (en)</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-bn wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/bn/" data-link-name="Bengali"> <span> <span class="wpml-ls-native" lang="bn">বাংলাদেশ</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-zh-hant wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/zh-hant/" data-link-name="Chinese (Traditional)"> <span> <span class="wpml-ls-native" lang="zh-hant">繁體中文</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-de wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/de/" data-link-name="German"> <span> <span class="wpml-ls-native" lang="de">Deutsch</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-id wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/id/" data-link-name="Indonesian"> <span> <span class="wpml-ls-native" lang="id">Indonesia</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-pl wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/pl/" data-link-name="Polish"> <span> <span class="wpml-ls-native" lang="pl">Polski</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-sr wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/sr/" data-link-name="Serbian"> <span> <span class="wpml-ls-native" lang="sr">Srpski</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-pt wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/pt/" data-link-name="Portuguese, Brazil"> <span> <span class="wpml-ls-native" lang="pt">Portuguese</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> </ul> </li> </ul> </div> </div> </div> </div> <div class="bottom-header has-payoneer-white-background-color"> <div class="container px-3 px-xl-0"> <div class="d-flex"> <div class="d-flex align-items-center me-auto"> <div class="d-flex align-items-center flex-fill"> <div class="site-branding header-logo flex-fill"> <a href="https://www.payoneer.com/vi/" class="custom-logo-link dark" rel="home"><img src="https://www.payoneer.com/wp-content/themes/payo/assets/img/payoneer-dark-logo.svg" width="162" height="33" alt="Payoneer"></a> </div> </div> </div> <div class="d-flex align-items-center"> <nav id="site-navigation" class="main-navigation d-none d-lg-block bg-transparent mx-auto"> <div class="d-flex align-items-center"> <nav id="site-navigation" class="main-navigation d-none d-lg-block bg-transparent mx-auto"> <ul id="primary-menu" class="p-0 m-0 d-flex align-items-center gap-3"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Freelancer"> <a href="https://www.payoneer.com/vi/freelancer/" data-link-name="Freelancer"> <span>Freelancer</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/vi/payoneer-account/" data-link-name="Payoneer account"> <span> <span> Tài khoản Payoneer <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Giúp freelancer nhận thanh toán trên toàn cầu và phát triển doanh nghiệp của họ.</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Get paid"> <span>Nhận thanh toán</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-clients/" data-link-name="Get paid by clients"> <span> <span> Nhận thanh toán từ khách hàng </span> <small class='description'>Yêu cầu và nhận thanh toán</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ thị trường buôn bán trực tuyến </span> <small class='description'>Kết nối với các nền tảng toàn cầu</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/withdraw-funds/" data-link-name="Withdraw funds"> <span> <span> Rút tiền </span> <small class='description'>Về tài khoản ngân hàng địa phương của bạn</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Make payments"> <span>Thực hiện thanh toán</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/pay-suppliers/" data-link-name="Pay your suppliers"> <span> <span> Thanh toán cho nhà cung cấp của bạn </span> <small class='description'>Thanh toán kinh doanh dễ dàng</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/commercial-card/" data-link-name="Pay business expenses"> <span> <span> Thanh toán chi phí kinh doanh </span> <small class='description'>Thẻ Payoneer</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Manage business"> <span>Quản lý doanh nghiệp</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/working-capital-advance/" data-link-name="Capital Advance"> <span> <span> Capital Advance </span> <small class='description'>Thúc đẩy tăng trưởng doanh nghiệp</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/manage-currencies/" data-link-name="Manage currencies"> <span> <span> Quản lý tiền tệ </span> <small class='description'>Chuyển khoản giữa các số dư</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/vi/freelancer/" data-link-name="Freelance"> <span> <span> Khám phá toàn bộ dịch vụ freelance </span> <small class='description'>Phát triển doanh nghiệp freelance của bạn</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Trường hợp sử dụng</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ thị trường buôn bán trực tuyến </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-upwork/" data-link-name="Get paid by Upwork"> <span> <span> Nhận thanh toán trên Upwork </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-fiverr/" data-link-name="Get paid by Fiverr"> <span> <span> Nhận thanh toán trên Fiverr </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/freelancer-payment-processing/" data-link-name="Freelancer payment processing"> <span> <span> Xử lý thanh toán cho freelancer </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Tài khoản đa tiền tệ </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/send-invoice-payment-link/" data-link-name="Send invoice payments"> <span> <span> Gửi thanh toán hóa đơn </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/international-payment-processing/" data-link-name="International payment"> <span> <span> Thanh toán quốc tế </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Ngành nghề</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketing-agencies/" data-link-name="Marketing agencies"> <span> <span> Công ty tiếp thị truyền thông </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/digital-marketers/" data-link-name="Digital marketers"> <span> <span> Nhà tiếp thị kỹ thuật số </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/it-outsourcing-agencies/" data-link-name="IT outsourcing agencies"> <span> <span> Doanh nghiệp gia công CNTT </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/creators-professional-services/" data-link-name="Creators and professional services"> <span> <span> Nhà sáng tạo nội dung và cung cấp dịch vụ </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Business"> <a href="https://www.payoneer.com/vi/business/" data-link-name="Business"> <span>Doanh nghiệp</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/vi/payoneer-account/" data-link-name="Payoneer account"> <span> <span> Tài khoản Payoneer <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Giúp doanh nghiệp quản lý thanh toán xuyên biên giới và phát triển trên phạm vi toàn cầu</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Get paid"> <span>Nhận thanh toán</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-clients/" data-link-name="Get paid by clients"> <span> <span> Nhận thanh toán từ khách hàng </span> <small class='description'>Yêu cầu và nhận thanh toán</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ thị trường buôn bán trực tuyến </span> <small class='description'>Kết nối với các thị trường buôn bán trực tuyến</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/checkout/" data-link-name="Payoneer Checkout"> <span> <span> Nhận thanh toán trên trang web của bạn </span> <small class='description'>Cổng thanh toán Payoneer Checkout</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/withdraw-funds/" data-link-name="Withdraw funds"> <span> <span> Rút tiền </span> <small class='description'>Về tài khoản ngân hàng của bạn</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Manage business"> <span>Quản lý doanh nghiệp</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/working-capital-advance/" data-link-name="Capital Advance"> <span> <span> Capital Advance </span> <small class='description'>Thúc đẩy tăng trưởng doanh nghiệp</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/manage-currencies/" data-link-name="Manage currencies"> <span> <span> Quản lý tiền tệ </span> <small class='description'>Chuyển khoản giữa các số dư</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Make payments"> <span>Thực hiện thanh toán</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/pay-suppliers/" data-link-name="Pay your suppliers"> <span> <span> Thanh toán cho nhà cung cấp của bạn </span> <small class='description'>Thanh toán kinh doanh dễ dàng</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/payer/" data-link-name="Pay your contractors"> <span> <span> Thanh toán cho các nhà thầu của bạn </span> <small class='description'>Gửi thanh toán quốc tế</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/commercial-card/" data-link-name="Pay business expenses"> <span> <span> Thanh toán chi phí kinh doanh </span> <small class='description'>Thẻ Payoneer</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/vi/business/" data-link-name="Business"> <span> <span> Khám phá toàn bộ dịch vụ doanh nghiệp </span> <small class='description'>Phát triển doanh nghiệp của bạn</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Trường hợp sử dụng</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ thị trường buôn bán trực tuyến </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-amazon/" data-link-name="Get paid by Amazon"> <span> <span> Nhận thanh toán trên Amazon </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-ebay/" data-link-name="Get paid by eBay"> <span> <span> Nhận thanh toán trên eBay </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="34758"> <a href="https://www.payoneer.com/vi/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Tài khoản đa tiền tệ </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/international-payment-processing/" data-link-name="International payment processing"> <span> <span> Thanh toán quốc tế </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/send-bulk-payments/" data-link-name="Send bulk payments"> <span> <span> Gửi thanh toán theo lô </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="35348"> <a href="https://www.payoneer.com/vi/ads-payments/" data-link-name="Pay for online advertising"> <span> <span> Thanh toán chi phí quảng cáo trực tuyến </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="36698"> <a href="https://www.payoneer.com/vi/invoice-payments/" data-link-name="Send Invoice Payments"> <span> <span> Gửi thanh toán hóa đơn </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Ngành nghề</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/ecommerce-sellers-payment-solution/" data-link-name="eCommerce sellers"> <span> <span> Nhà bán hàng thương mại điện tử </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/it-outsourcing-agencies/" data-link-name="IT outsourcing agencies"> <span> <span> Doanh nghiệp gia công CNTT </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="15214"> <a href="https://www.payoneer.com/vi/marketing-agencies/" data-link-name="Marketing agencies"> <span> <span> Công ty tiếp thị truyền thông </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="30498"> <a href="https://www.payoneer.com/vi/startups/" data-link-name="Startups"> <span> <span> Doanh nghiệp khởi nghiệp </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/dropshippers/" data-link-name="Dropshippers"> <span> <span> Nhà bán hàng trung gian </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Marketplace"> <a href="https://www.payoneer.com/vi/marketplace/" data-link-name="Marketplace"> <span>Thị trường buôn bán trực tuyến</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/vi/marketplace/" data-link-name="Mass payout platform"> <span> <span> Kinh doanh trực tuyến <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Được tin tưởng bởi hàng triệu thị trường buôn bán trực tuyến, nhà bán hàng và nhà cung cấp dịch vụ trên toàn thế giới</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" > <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/mass-payouts-platform/" data-link-name="Payouts"> <span> <span> Thanh toán </span> <small class='description'>Thanh toán ở hơn 190 quốc gia</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/manage-currencies/" data-link-name="Manage Currencies"> <span> <span> Quản lý tiền tệ </span> <small class='description'>Thanh toán đa tiền tệ</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/payment-collection/" data-link-name="Payment collection"> <span> <span> Thu thanh toán </span> <small class='description'>Thu thanh toán tự động</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/vi/marketplace/" data-link-name="Marketplaces"> <span> <span> Khám phá toàn bộ dịch vụ thị trường buôn bán trực tuyến </span> <small class='description'>Phát triển thị trường buôn bán trực tuyến của bạn</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Trường hợp sử dụng</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-1042-tax-forms/" data-link-name="Collect 1042 tax forms page"> <span> <span> Thu thập biểu mẫu thuế 1042 </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-1099-tax-forms/" data-link-name="Collect 1099 tax forms"> <span> <span> Thu thập biểu mẫu thuế 1099 </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-w9-tax-forms/" data-link-name="Collect W9 tax forms"> <span> <span> Thu thập biểu mẫu thuế W9 </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ các thị trường buôn bán trực tuyến </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Ngành nghề</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/digital-gaming-payout-solution/" data-link-name="Digital Gaming"> <span> <span> Thị trường game kỹ thuật số </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/travel-payout-solution/" data-link-name="Travel"> <span> <span> Du lịch </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/ecommerce/" data-link-name="eCommerce"> <span> <span> Thương mại điện tử </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/creators-professional-services/" data-link-name="Creators and professional services"> <span> <span> Nhà sáng tạo và dịch vụ nghề nghiệp </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page note-link"> * Vui lòng nhấn vào đây nếu bạn là nhà bán hàng trực tuyến <a href="https://www.payoneer.com/vi/business/" data-link-name="Online Seller"> nhà bán hàng trực tuyến </a> </li> </ul> </li> </ul> </nav> </div> </nav> </div> <div class="d-flex align-items-center"> <div class="flex-fill d-flex align-items-center ms-auto"> <div class="d-none d-lg-inline-block"> <a href="https://myaccount.payoneer.com/" class="btn btn-link rounded-pill" rel="noopener" target="_blank">Đăng nhập</a> </div> <a href="/go/" class="d-none btn btn-primary rounded-pill d-lg-flex align-items-center btn-arrow">Đăng ký</a> </div> <div class="btn-burger d-lg-none m-0"> <a href="#menu" aria-label="Open menu"> <div class="hamburger hamburger--slider js-hamburger"> <div class="hamburger-box"> <div class="hamburger-inner"></div> </div> </div> </a> </div> </div> </div> </div> </div> </header> <main id="primary" class="site-main"> <article id="post-67784" class="post-67784 page type-page status-publish hentry"> <div class="entry-content"> <div class="wp-block-group alignfull section legal-section is-style-halo-circles is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow"> <h1 class="wp-block-heading mb-3 mb-md-5"><strong>Customer assistance, complaints and disclosures policies</strong></h1> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Customer assistance policy</strong></h3> </div> <p>We know that you may have many options for your payment needs. When joining any payment platform, one of your most important considerations should be the level of service provided to you. At Payoneer, we pride ourselves in the quality of customer care that we provide. Service and financial security are our top priorities. Our highly trained, courteous, and experienced staff members are available to assist you and bring to a swift resolution to any questions or concerns.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>For queries and questions related to Payoneer financial services and products, please proceed to our <a href="https://payoneer.custhelp.com/" target="_blank" rel="noreferrer noopener nofollow">support center</a>.</strong></h3> </div> <p>Do you have a complaint about a Payoneer product or service? Payoneer aims to provide you with reliable and consistent service at all times. It is our goal to find a timely and fair solution; we put customers first.</p> <p>We want to resolve any problems you might have experienced as promptly and effectively as possible, and your feedback is very valuable in assisting us to improve our services for the future.</p> <p>We regard as a complaint any written or verbal expression of dissatisfaction, concerning either an individual, our standard of service, or any aspect of the delivery of our services. This may be the result of something we have done or something we have failed to do – intentionally or unintentionally.</p> <p>Please review the information below on how to file a complaint with us, how to have your complaint resolved quickly, and how we will address your complaint.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Our customer commitment</strong></h3> </div> <p>We will try to resolve your problem within 3 business days of receiving your complaint whenever possible, whether you contact us by letter, phone, email, chat, fax, or the <a href="https://payoneer.custhelp.com/app/Contact_us" target="_blank" rel="noreferrer noopener nofollow">Contact Us</a> form on our website.</p> <p>We will record your feedback as a formal complaint within our internal complaints system to be dealt with as follows:</p> <ul class="wp-block-list"> <li>Upon receipt of your formal complaint, we will issue a prompt acknowledgement if we are unable to respond in full within 3 working days.</li> <li>Based on the nature of your concerns and the information provided, we will use all the information at our disposal to investigate and resolve your complaint. We may need to contact you for further information if it will help us to resolve the matter.</li> </ul> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>How to file a complaint</strong></h3> </div> <p>You can file a complaint about the services of Payoneer by contacting Customer Care at:</p> <ul id="complaintDetails" class="wp-block-list"> <li data-phone="+1-888-290-3990"><strong>Toll Free US Telephone:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+44-204-579-3884"><strong>UK:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+81-3-4578-1755"><strong>Japan:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+653-1746520"><strong>Singapore:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+61-28-379-8090"><strong>Australia:</strong> <a href="#">Click to reveal</a></li> <li class="d-none" data-phone="+91-11-71817004"><strong>India:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+1-646-658-3113"><strong>International:</strong> <a href="#">Click to reveal</a></li> <li><strong>Web Form:</strong> <a href="https://payoneer.custhelp.com/app/ask/" rel="nofollow noopener">payoneer.custhelp.com/app/ask/</a></li> <li data-email="CustomerServiceManager@Payoneer.com"><strong><strong>E-mail</strong>:</strong> <a href="#">Click to reveal</a></li> <li><strong>In Writing:</strong> 195 Broadway, 27th floor, New York, NY 10007 with full details of your complaint.</li> </ul> <p>The Payoneer Customer Care Case Specialists Team Leader will endeavor to address the complaint and resolve the issue. When contacting us, please provide us with the following information: your name, your contact information (e-mail address and phone), the reason for your complaint, and as much relevant information as possible to assist us in addressing your concerns.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Resolving your complaint</strong></h3> </div> <p>A full and final response will be issued within 15 business days from the date we receive your initial complaint, with our understanding of your concerns and a possible resolution. If we are unable to issue our full and final response within 15 business days, we will write to update you on the progress of your complaint and the expected resolution date. We are committed to ensuring all complaints are fairly addressed.</p> <p>The complaint-handling contact point is the Payoneer Customer Care Case Specialists Team Leader. Any customer support issue that is escalated to a complaint will be forwarded to the Customer Care Case Specialists Team Leader.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>How to escalate a complaint</strong></h3> </div> <p>If you are not satisfied with the response provided by the Payoneer Customer Care Case Specialists Team Leader, you may forward your complaint to the Payoneer VP Customer Care at VPOperations@Payoneer.com. The Payoneer VP Customer Care is part of Payoneer’s Executive Management team, and should be able to resolve any complaints that were not fully resolved by the Case Specialists Team Leader.</p> <p>Payoneer appreciates your business and is committed to providing you with world-class service. Thank you very much for taking the time to submit your feedback and for choosing Payoneer.</p> <p><strong>If your Payoneer Account or Prepaid Debit MasterCard® card were issued by “Payoneer Europe Ltd”, or “Payoneer Australia PTY LTD” , upon completion of the above steps, in the unlikely event of the matter not being resolved to your satisfaction, you may apply to the appropriate body listed below.</strong></p> <div id="accordion-escalate-complain-accordion" class="accordion my-5"> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Europe Ltd"> <span class="accordion-header" id="headingblock_22dd7ae66154eddeab1250a7ab1ef1b1"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_22dd7ae66154eddeab1250a7ab1ef1b1" aria-expanded="false" aria-controls="block_22dd7ae66154eddeab1250a7ab1ef1b1"> <span>Payoneer Europe Ltd</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_22dd7ae66154eddeab1250a7ab1ef1b1" class="accordion-collapse collapse" aria-labelledby="headingblock_22dd7ae66154eddeab1250a7ab1ef1b1" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>At Payoneer, we take complaints very seriously and are committed to resolving them in a timely and efficient manner. If you have a complaint, we have established the following process to ensure that it is dealt with effectively:</p> <p><strong>Step 1: Contact Us</strong></p> <p>If you have a complaint, please contact us as soon as possible with the details. You can do this via:<br>phone: +1-646-658-3113<br>email at: <a href="mailto:CustomerServiceManager@Payoneer.com">CustomerServiceManager@Payoneer.com</a><br>website <a href="https://payoneer.custhelp.com/app/CallUs" target="_blank" rel="noreferrer noopener nofollow">https://payoneer.custhelp.com/app/CallUs</a>.</p> <p>Although we strive to resolve complaints as quickly as possible, we may not always be able to do this immediately.  If we are unable to resolve your complaint within three working days from the day it is received, we will send you a prompt written acknowledgement to advise you that we have received your complaint and are dealing with it.</p> <p>When contacting us, please provide as much information as possible, including your name, Payoneer Customer ID, your contact information (email address and phone number), the reason for your complaint, when the issue happened, and what you think would be the best resolution for your claim.</p> <p>Please note that we may not investigate a complaint if it is deemed to be trivial, misconceived, hypothetical, repetitious or otherwise vexatious. Also, please note that our business days are Monday to Friday (6:00 am – 22:00 pm GMT) excluding public holidays.</p> <p><strong>Step 2: Investigation</strong></p> <p>We will investigate your complaint thoroughly and impartially. We may need to contact you for more information or to clarify any details.</p> <p>In most instances, we will resolve your complaint within 15 working days from the date it was initially received, however, in some instances, we will not be able to do so.  Should this be the case, we will provide you with a written update on the progress and how much longer we expect our investigation to take.</p> <p>Although we have up to 40 working days to resolve your complaint, we will aim to do so as soon as possible.  In the unlikely event that we are not able to finalize our investigation within 40 working days, we will contact you and advise you of the possible next steps (these are listed below).</p> <p><strong>Step 3: Resolution</strong></p> <p>Once we have completed our investigation, we will provide you with a resolution in writing outlining full detail of our decision and the next steps you can take should you be dissatisfied with our response.</p> <p><strong>Step 4: Escalation</strong></p> <p>We are committed to ensuring all complaints are fairly addressed, however, if you are not satisfied with our response, or if 40 business days have passed and we have been unable to resolve your complaint, you have the following options:</p> <ul class="wp-block-list"> <li>If you prefer, or if you feel you have additional information to support your complaint, please contact us using the details above as we would welcome the opportunity to fully resolve the matter.</li> <li>Alternatively, you may choose to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) for an impartial review. The referral must take place within 6 years of the conduct complained of. The contact details for the FSPO are as follows:</li> </ul> <p>Financial Services and Pensions Ombudsman (FSPO)</p> <p>Lincoln House, Lincoln Place</p> <p>Dublin 2, D02 VH29</p> <p>Ireland</p> <p>Telephone: 00353 1567 7000</p> <p>Email: <a href="https://www.fspo.ie/complaint-form.aspx" target="_blank" rel="noreferrer noopener nofollow">https://www.fspo.ie/complaint-form.aspx</a></p> <p>Website: <a href="https://www.fspo.ie" target="_blank" rel="noreferrer noopener nofollow">https://www.fspo.ie</a></p> <p><strong>Record Keeping</strong></p> <p>We will keep a record of all complaints received and our responses to them. We will use this information to identify any areas where we can improve our products and services and to meet our regulatory requirements.</p> <p><strong>Feedback</strong></p> <p>We welcome feedback on our complaints handling procedure and will use it to improve our services. If you have any suggestions or comments, please let us know. You can contact us through the same channels provided for making a complaint.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Payment Services (UK) Limited"> <span class="accordion-header" id="headingblock_2376b357b542c6407537edb554f0ca0a"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_2376b357b542c6407537edb554f0ca0a" aria-expanded="false" aria-controls="block_2376b357b542c6407537edb554f0ca0a"> <span>Payoneer Payment Services (UK) Limited</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_2376b357b542c6407537edb554f0ca0a" class="accordion-collapse collapse" aria-labelledby="headingblock_2376b357b542c6407537edb554f0ca0a" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>At Payoneer, we take complaints very seriously and are committed to resolving them in a timely and efficient manner. If you have a complaint, we have established the following process to ensure that it is dealt with effectively:</p> <p><strong><u>Step 1: Contact Us</u></strong> If you have a complaint, please contact us as soon as possible with the details. You can do this via:<br>phone: +44-203-608-0610<br>email at <a href="mailto:VPOperations@payoneer.com">VPOperations@payoneer.com</a><br>website <a href="https://payoneer.custhelp.com/app/CallUs" target="_blank" rel="noreferrer noopener nofollow">https://payoneer.custhelp.com/app/CallUs</a>.</p> <p>Although we strive to resolve complaints as quickly as possible, we may not always be able to do this immediately.  If we are unable to resolve your complaint within three working days from the day it is received, we will send you a prompt written acknowledgement to advise you that we have received your complaint and are dealing with it.</p> <p>When contacting us, please provide as much information as possible, including your name, Payoneer Customer ID, your contact information (email address and phone number), the reason for your complaint, when the issue happened, and what you think would be the best resolution for your claim.</p> <p>Please note that we may not investigate a complaint if it is deemed to be trivial, misconceived, hypothetical, repetitious or otherwise vexatious. Also, please note that our business days are Monday to Friday (6:00 am – 22:00 pm GMT) excluding public holidays.</p> <p><strong><u>Step 2: Investigation</u></strong></p> <p>We will investigate your complaint thoroughly and impartially. We may need to contact you for more information or to clarify any details.</p> <p>In most instances, we will resolve your complaint within 15 working days from the date it was initially received, however, in some instances, we will not be able to do so.  Should this be the case, we will provide you with a written update on the progress and how much longer we expect our investigation to take.</p> <p>Although we have up to 35 working days to resolve your complaint, we will aim to do so as soon as possible.  In the unlikely event that we are not able to finalize our investigation within 35 working days, we will contact you and advise you of the possible next steps (these are listed below).</p> <p><strong><u>Step 3: Resolution</u></strong></p> <p>Once we have completed our investigation, we will provide you with a resolution in writing outlining full detail of our decision and the next steps you can take should you be dissatisfied with our response.</p> <p><strong><u>Step 4: Escalation</u></strong></p> <p>We are committed to ensuring all complaints are fairly addressed, however, if you are not satisfied with our response, or if 35 business days have passed and we have been unable to resolve your complaint, you have the following options:</p> <ul class="wp-block-list"> <li>If you prefer, or if you feel you have additional information to support your complaint, please contact us using the details above as we would welcome the opportunity to fully resolve the matter.</li> <li>Alternatively, you may choose to refer your complaint to the Financial Ombudsman Service for an impartial review and would need to do so within six months of our final response. The contact details for the Ombudsman are as follows:</li> </ul> <p>Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR</p> <p>Telephone: 0800 023 4567</p> <p>Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk">complaint.info@financial-ombudsman.org.uk</a></p> <p>Website: <a href="https://www.financial-ombudsman.org.uk/" target="_blank" rel="noreferrer noopener nofollow">https://www.financial-ombudsman.org.uk/</a></p> <p><strong><u>Record Keeping</u></strong></p> <p>We will keep a record of all complaints received and our responses to them. We will use this information to identify any areas where we can improve our products and services and to meet our regulatory requirements.</p> <p><strong><u>Feedback</u></strong></p> <p>We welcome feedback on our complaints handling procedure and will use it to improve our services. If you have any suggestions or comments, please let us know. You can contact us through the same channels provided for making a complaint.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Australia PTY LTD"> <span class="accordion-header" id="headingblock_2055c29ff4283d28bbba2a8ba4660a0e"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_2055c29ff4283d28bbba2a8ba4660a0e" aria-expanded="false" aria-controls="block_2055c29ff4283d28bbba2a8ba4660a0e"> <span>Payoneer Australia PTY LTD</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_2055c29ff4283d28bbba2a8ba4660a0e" class="accordion-collapse collapse" aria-labelledby="headingblock_2055c29ff4283d28bbba2a8ba4660a0e" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>Payoneer is committed to ensuring all complaints are fairly addressed. However, if you are dissatisfied with how your complaint has been resolved, you should follow the advice given by our supervising body, the Australian Financial Complaints Authority no later than 6 years after you first became aware of the circumstances of your complaint.</p> <p>By post: Australian Financial Complaints Authority Limited</p> <p>GPO Box 3</p> <p>Melbourne, VIC 3001</p> <p>Telephone: 1800 931 678</p> <p>Calls from an international number add +61</p> <p>Email: <a href="mailto:info@afca.org.au">info@afca.org.au</a> Online: <a href="https://www.afca.org.au/make-a-complaint/" target="_blank" rel="noreferrer noopener nofollow">www.afca.org.au/make-a-complaint/</a> Website: <a href="https://www.afca.org.au/" target="_blank" rel="noreferrer noopener nofollow">https://www.afca.org.au/</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Japan Ltd"> <span class="accordion-header" id="headingblock_d11c605fe4c0ae6b6055f1f5eaf6c234"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_d11c605fe4c0ae6b6055f1f5eaf6c234" aria-expanded="false" aria-controls="block_d11c605fe4c0ae6b6055f1f5eaf6c234"> <span>Payoneer Japan Ltd</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_d11c605fe4c0ae6b6055f1f5eaf6c234" class="accordion-collapse collapse" aria-labelledby="headingblock_d11c605fe4c0ae6b6055f1f5eaf6c234" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p><strong>Address and contact information for business office to deal with complaints or consultation from customers.</strong></p> <p>Address: 33F Shibuya Hikarie, 2-21-2 Shibuya, Shibuya-ku Tokyo 150-8510<br>Tel：03-4578-1755<br>Customer Care form: <a href="https://payoneer-japanese.custhelp.com/app/ask/l_id/14" target="_blank" rel="noreferrer noopener nofollow">https://payoneer-japanese.custhelp.com/app/ask/l_id/14</a> <br>Customer Care hours: Monday-Thursday 10:00-21:00 / Friday 10:00-18:00<br> *excludes Saturdays, Sundays, and national holidays</p> <p></p> <p><strong>Dispute resolution support organizations:</strong><br>The Tokyo Bar Association Dispute Resolution Center (Call: 03-3581-0031)<br>The Daiichi Tokyo Bar Association Arbitration Center (Call: 03-3595-8588)<br>The Daini Tokyo Bar Association Arbitration Center (Call: 03-3581-2249)</p> <p></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent d-none" data-accordion-item-name="Payoneer India Private Limited "> <span class="accordion-header" id="headingblock_99095d6372bf2c87e1d97f9718ba100b"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_99095d6372bf2c87e1d97f9718ba100b" aria-expanded="false" aria-controls="block_99095d6372bf2c87e1d97f9718ba100b"> <span>Payoneer India Private Limited </span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_99095d6372bf2c87e1d97f9718ba100b" class="accordion-collapse collapse" aria-labelledby="headingblock_99095d6372bf2c87e1d97f9718ba100b" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>This Customer Grievance Redressal Policy formulated by Payoneer India Private Limited (“Payoneer”) aims at ensuring the prompt handling of customers’ or potential customers’ complaints received by Payoneer. Payoneer aims to resolve all complaints fairly and within an appropriate timeframe.</p> <p><span style="text-decoration: underline;">Customers may file a formal complaint through any of the following channels:</span></p> <p>Monday to Friday 9am-6pm IST (except public holidays)<br>Phone: +91-11-71817004<br>Email: <a href="mailto:Indiacomplaints@payoneer.com">Indiacomplaints@payoneer.com</a><br>Address: No. 473, 2nd Floor, 12th Cross, Wilson Garden, Bangalore South, Bangalore- 560027, Karnataka</p> <p>After submission of your complaint via any of the above channels, you will receive an acknowledgement of receipt within 24 hours which contains a Unique Reference Number which can then be used to track the status of your complaint.<br>Payoneer strive to provide an initial redressal to the customer complaint within 15 business days of receipt and our final response to the complaint within 30 days of receipt.<br>Customer may escalate their complaint to the Nodal Officer if they are not satisfied with the redressal provided. Users may contact the Nodal Officer through any of the following channels:</p> <p><strong>Level 2 Escalation: Nodal Officer</strong></p> <p>NODAL OFFICER<br>MR. ROHIT KULKARNI<br>PAYONEER INDIA PVT. LMITED<br>Email: NodalofficerIndia@payoneer.com<br>Address: No. 473, 2nd Floor, 12th Cross, Wilson Garden, Bangalore South, Bangalore- 560027, Karnataka</p> <p>The Nodal Officer shall send his/her final response to the customer within 30 business days of lodging the complaint. Such a response may either contain the resolution or an intimation that the Company requires more time to examine the complaint, along with the reason for seeking such extension. The maximum time to resolve the complaint is 30 business days from the date of lodging the complaint.</p> <p><strong>SLA</strong></p> <p>For cross-border transactions where resolutions for complaints result in offering refunds, we comply with timelines agreed with AD Banks, as communicated by AD Banks from time to time.</p> <figure class="wp-block-table is-style-stripes"><table class="has-fixed-layout"><thead><tr><th>Payment Type</th><th>Refund TAT*</th></tr></thead><tbody><tr><td>Payment via link (Credit Card, eCheck )</td><td>T+15</td></tr><tr><td>Payments received in the virtual account via ACH & SWIFT transfer – BOFA, CFSB, FCB, DC Bank and Banking Circle</td><td>T+ 21</td></tr><tr><td>Payments received in the virtual account via ACH & SWIFT transfer – OTHER Banks</td><td>T+ 21</td></tr></tbody></table></figure> <p class="has-small-font-size">*Turnaround time</p> </div> </div> </div> </div> <p>If you feel your question or issue with regard to Payoneer remains unresolved after contacting us, the following U.S. States provide specific contact information: Alaska, California, Colorado, Illinois, Maryland, Massachusetts, Texas and Washington.</p> <p><strong>To learn more, please select one of the options from the below:</strong></p> <div id="accordion-contact-complain-accordion" class="accordion mt-2"> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Alaska"> <span class="accordion-header" id="headingblock_bb2f8d310ebc20b92c2e091b40238d8f"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_bb2f8d310ebc20b92c2e091b40238d8f" aria-expanded="false" aria-controls="block_bb2f8d310ebc20b92c2e091b40238d8f"> <span>Alaska</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_bb2f8d310ebc20b92c2e091b40238d8f" class="accordion-collapse collapse" aria-labelledby="headingblock_bb2f8d310ebc20b92c2e091b40238d8f" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>If your issue is unresolved by Payoneer Inc. (1-888-290-3990), please submit formal complaints with the State of Alaska, Division of Banking & Securities.<br>Please download the form <a href="https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf" target="_blank" rel="noreferrer noopener nofollow">here</a>:</p> <p>Submit formal complaint form with supporting documents:<br>Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807</p> <p>If you are an Alaska resident with questions regarding formal complaints, please email us at<br><a href="mailto:dbs.licensing@alaska.gov">dbs.licensing@alaska.gov</a> or call 907-465-2521.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="California"> <span class="accordion-header" id="headingblock_baaa705fcdf2fa806039db9f96ce8d98"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_baaa705fcdf2fa806039db9f96ce8d98" aria-expanded="false" aria-controls="block_baaa705fcdf2fa806039db9f96ce8d98"> <span>California</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_baaa705fcdf2fa806039db9f96ce8d98" class="accordion-collapse collapse" aria-labelledby="headingblock_baaa705fcdf2fa806039db9f96ce8d98" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at <a href="mailto:consumer.services@dfpi.ca.gov">consumer.services@dfpi.ca.gov</a>, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834</p> <p>Payoneer License No. 2522</p> <p>Payoneer NMLS ID 1041524</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Colorado"> <span class="accordion-header" id="headingblock_ac7f0e32e3659f3aeb6e3d2f325f6915"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_ac7f0e32e3659f3aeb6e3d2f325f6915" aria-expanded="false" aria-controls="block_ac7f0e32e3659f3aeb6e3d2f325f6915"> <span>Colorado</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_ac7f0e32e3659f3aeb6e3d2f325f6915" class="accordion-collapse collapse" aria-labelledby="headingblock_ac7f0e32e3659f3aeb6e3d2f325f6915" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:</p> <p>Colorado Division of Banking:</p> <p>1560 Broadway, Suite 975</p> <p>Denver, Colorado 80202</p> <p>Email: <a href="mailto:DORA_BankingWebsite@state.co.us">DORA_BankingWebsite@state.co.us</a></p> <p>Website: <a href="https://banking.colorado.gov/industry/money-transmitters" target="_blank" rel="noreferrer noopener nofollow">banking.colorado.gov/industry/money-transmitters</a></p> <p>Please <a href="https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view" target="_blank" rel="noreferrer noopener nofollow">click here</a> to view the Colorado Division of Banking Customer Notice.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Illinois"> <span class="accordion-header" id="headingblock_059a20602e419dcb2b79bbefa6a3888e"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_059a20602e419dcb2b79bbefa6a3888e" aria-expanded="false" aria-controls="block_059a20602e419dcb2b79bbefa6a3888e"> <span>Illinois</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_059a20602e419dcb2b79bbefa6a3888e" class="accordion-collapse collapse" aria-labelledby="headingblock_059a20602e419dcb2b79bbefa6a3888e" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions will accept questions or complaints from Illinois residents at:</p> <p>Illinois Division of Financial Institutions</p> <p>320 West Washington, Suite 229</p> <p>Springfield, Illinois 62701</p> <p>Telephone: 1-888 298-8089</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Maryland"> <span class="accordion-header" id="headingblock_de338282aa522aca7278e76250a1f459"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_de338282aa522aca7278e76250a1f459" aria-expanded="false" aria-controls="block_de338282aa522aca7278e76250a1f459"> <span>Maryland</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_de338282aa522aca7278e76250a1f459" class="accordion-collapse collapse" aria-labelledby="headingblock_de338282aa522aca7278e76250a1f459" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services the Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Payoneer’s (NMLS ID 1041524) financial products and services at:</p> <p>1100 North Eutaw Street, Suite 611,</p> <p>Baltimore, MD 21201</p> <p>Telephone: 1-(888)-784-0136</p> <p>Payoneer Inc. NMLS ID 1041524</p> <p><a href="https://www.nmlsconsumeraccess.org/" target="_blank" rel="noreferrer noopener nofollow">NMLS Consumer Access</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Massachusetts"> <span class="accordion-header" id="headingblock_0348354105a686ccbd8ce5a2660cbaa5"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_0348354105a686ccbd8ce5a2660cbaa5" aria-expanded="false" aria-controls="block_0348354105a686ccbd8ce5a2660cbaa5"> <span>Massachusetts</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_0348354105a686ccbd8ce5a2660cbaa5" class="accordion-collapse collapse" aria-labelledby="headingblock_0348354105a686ccbd8ce5a2660cbaa5" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Massachusetts Division of Banks will accept questions or complaints from Massachusetts residents regarding Payoneer’s financial products and services at:</p> <p>Massachusetts Division of Banks</p> <p>1000 Washington Street, 10th Floor</p> <p>Boston, MA 02118-6400</p> <p>Telephone: 617-956-1500</p> <p>License No. FT1041524</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Texas"> <span class="accordion-header" id="headingblock_4192673904f612f621fd383576d1bda2"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_4192673904f612f621fd383576d1bda2" aria-expanded="false" aria-controls="block_4192673904f612f621fd383576d1bda2"> <span>Texas</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_4192673904f612f621fd383576d1bda2" class="accordion-collapse collapse" aria-labelledby="headingblock_4192673904f612f621fd383576d1bda2" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Texas Department of Banking will accept questions or complaints from Texas residents regarding Payoneer’s financial products and services at:</p> <p>2601 North Lamar Boulevard</p> <p>Austin, TX 78705-4294</p> <p>Telephone Number: 1-877-276-5554 (toll free)</p> <p>Website Address: <a href="https://www.dob.texas.gov/" rel="nofollow noopener">www.dob.texas.gov</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Washington"> <span class="accordion-header" id="headingblock_00b4f36df837741179b53b8e1d47708a"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_00b4f36df837741179b53b8e1d47708a" aria-expanded="false" aria-controls="block_00b4f36df837741179b53b8e1d47708a"> <span>Washington</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_00b4f36df837741179b53b8e1d47708a" class="accordion-collapse collapse" aria-labelledby="headingblock_00b4f36df837741179b53b8e1d47708a" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>How to File a Complaint with the Washington Division of Consumer Services:</p> <p>First, consumers are encouraged to try to resolve the dispute themselves. We have found that complaints can normally be resolved if the consumer contacts the company directly. If you have not already done so, please contact the office manager and attempt to resolve the problem.</p> <p>Second, if direct contact is unsuccessful, or you are dissatisfied with the results, you may file a complaint with the Division of Consumer Services using one of the four methods below.</p> <p>1. File a complaint online: <a href="https://dfi.wa.gov/node/6521/webform/money-services-complaint-form" rel="nofollow noopener">https://dfi.wa.gov/node/6521/webform/money-services-complaint-form</a></p> <p>2. File a complaint via mail or fax: <a href="https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf" rel="nofollow noopener">https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf</a></p> <p>3. Call us: 360-902-8811 or 1-877-RING DFI (1-877-746-4334)</p> <p>4. Email us: <a href="mailto:CSEnforceComplaints@dfi.wa.gov">CSEnforceComplaints@dfi.wa.gov</a></p> <p>Disclosure: The consumer understands that fraudulent transactions may result in the loss of their money with no recourse.</p> </div> </div> </div> </div></div> </div> </div> </div> </article> </main> <footer id="colophon" class="site-footer position-relative"> <img width="1920" height="601" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201920%20601'%3E%3C/svg%3E" class="footer-bg position-absolute top-0 mw-100 w-100" alt="Footer Payoneer Halo" data-lazy-src="https://www.payoneer.com/wp-content/webp-express/webp-images/doc-root/wp-content/themes/payo/assets/img/backgrounds/halo-footer.png.webp"><noscript><img width="1920" height="601" src="https://www.payoneer.com/wp-content/webp-express/webp-images/doc-root/wp-content/themes/payo/assets/img/backgrounds/halo-footer.png.webp" class="footer-bg position-absolute top-0 mw-100 w-100" alt="Footer Payoneer 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class='description'>Thanh toán kinh doanh dễ dàng</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/payer/" data-link-name="Pay your contractors"> <span> <span> Thanh toán cho các nhà thầu của bạn </span> <small class='description'>Gửi thanh toán quốc tế</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/commercial-card/" data-link-name="Pay business expenses"> <span> <span> Thanh toán chi phí kinh doanh </span> <small class='description'>Thẻ Payoneer</small> </span> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore order-3" > <a href="https://www.payoneer.com/vi/business/" data-link-name="Business"> <span> <span> Khám phá toàn bộ dịch vụ doanh nghiệp </span> <small class='description'>Phát triển doanh nghiệp của bạn</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item" data-menu-sub-category="Use cases"> <span>Trường hợp sử dụng</span> <ul class="sub-menu depth-1 Vertical vertical" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ thị trường buôn bán trực tuyến </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-amazon/" data-link-name="Get paid by Amazon"> <span> <span> Nhận thanh toán trên Amazon </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/get-paid-by-ebay/" data-link-name="Get paid by eBay"> <span> <span> Nhận thanh toán trên eBay </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="34758"> <a href="https://www.payoneer.com/vi/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Tài khoản đa tiền tệ </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/international-payment-processing/" data-link-name="International payment processing"> <span> <span> Thanh toán quốc tế </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/send-bulk-payments/" data-link-name="Send bulk payments"> <span> <span> Gửi thanh toán theo lô </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="35348"> <a href="https://www.payoneer.com/vi/ads-payments/" data-link-name="Pay for online advertising"> <span> <span> Thanh toán chi phí quảng cáo trực tuyến </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="36698"> <a href="https://www.payoneer.com/vi/invoice-payments/" data-link-name="Send Invoice Payments"> <span> <span> Gửi thanh toán hóa đơn </span> </span> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item" data-menu-sub-category="Industries"> <span>Ngành nghề</span> <ul class="sub-menu depth-1 Vertical vertical" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/ecommerce-sellers-payment-solution/" data-link-name="eCommerce sellers"> <span> <span> Nhà bán hàng thương mại điện tử </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/it-outsourcing-agencies/" data-link-name="IT outsourcing agencies"> <span> <span> Doanh nghiệp gia công CNTT </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="15214"> <a href="https://www.payoneer.com/vi/marketing-agencies/" data-link-name="Marketing agencies"> <span> <span> Công ty tiếp thị truyền thông </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="30498"> <a href="https://www.payoneer.com/vi/startups/" data-link-name="Startups"> <span> <span> Doanh nghiệp khởi nghiệp </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/dropshippers/" data-link-name="Dropshippers"> <span> <span> Nhà bán hàng trung gian </span> </span> </a> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Marketplace"> <span>Thị trường buôn bán trực tuyến</span> <ul class="sub-menu depth-0 d-flex flex-column" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/vi/marketplace/" data-link-name="Mass payout platform"> <span> <span> Kinh doanh trực tuyến </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/vi/marketplace/mass-payouts-platform/" data-link-name="Payouts"> <span> <span> Thanh toán </span> <small class='description'>Thanh toán ở hơn 190 quốc gia</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/vi/manage-currencies/" data-link-name="Manage Currencies"> <span> <span> Quản lý tiền tệ </span> <small class='description'>Thanh toán đa tiền tệ</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/vi/marketplace/payment-collection/" data-link-name="Payment collection"> <span> <span> Thu thanh toán </span> <small class='description'>Thu thanh toán tự động</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore order-3" > <a href="https://www.payoneer.com/vi/marketplace/" data-link-name="Marketplaces"> <span> <span> Khám phá toàn bộ dịch vụ thị trường buôn bán trực tuyến </span> <small class='description'>Phát triển thị trường buôn bán trực tuyến của bạn</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item" data-menu-sub-category="Use cases"> <span>Trường hợp sử dụng</span> <ul class="sub-menu depth-1 Vertical vertical" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-1042-tax-forms/" data-link-name="Collect 1042 tax forms page"> <span> <span> Thu thập biểu mẫu thuế 1042 </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-1099-tax-forms/" data-link-name="Collect 1099 tax forms"> <span> <span> Thu thập biểu mẫu thuế 1099 </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/collect-w9-tax-forms/" data-link-name="Collect W9 tax forms"> <span> <span> Thu thập biểu mẫu thuế W9 </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/vi/marketplace/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Nhận thanh toán từ các thị trường buôn bán trực tuyến </span> </span> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item" data-menu-sub-category="Industries"> <span>Ngành nghề</span> <ul class="sub-menu depth-1 Vertical vertical" data-level="3"> <li 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