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[r]" accesskey="r"><span>Perubahan terbaru</span></a></li><li id="n-Artikel-pilihan" class="mw-list-item"><a href="/wiki/Wikipedia:Artikel_pilihan/Topik"><span>Artikel pilihan</span></a></li><li id="n-currentevents" class="mw-list-item"><a href="/wiki/Portal:Peristiwa_terkini" title="Temukan informasi tentang peristiwa terkini"><span>Peristiwa terkini</span></a></li><li id="n-newpage" class="mw-list-item"><a href="/wiki/Istimewa:Halaman_baru"><span>Halaman baru</span></a></li><li id="n-randompage" class="mw-list-item"><a href="/wiki/Istimewa:Halaman_sembarang" title="Tampilkan sembarang halaman [x]" accesskey="x"><span>Halaman sembarang</span></a></li> </ul> </div> </div> <div id="p-Komunitas" class="vector-menu mw-portlet mw-portlet-Komunitas" > <div class="vector-menu-heading"> Komunitas </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="n-Warung-Kopi" class="mw-list-item"><a href="/wiki/Wikipedia:Warung_Kopi"><span>Warung Kopi</span></a></li><li id="n-portal" class="mw-list-item"><a href="/wiki/Portal:Komunitas" title="Tentang proyek, apa yang dapat Anda lakukan, di mana untuk mencari sesuatu"><span>Portal komunitas</span></a></li><li id="n-help" class="mw-list-item"><a href="/wiki/Bantuan:Isi" title="Tempat mencari bantuan."><span>Bantuan</span></a></li> </ul> </div> </div> <div id="p-Wikipedia" class="vector-menu mw-portlet mw-portlet-Wikipedia" > <div class="vector-menu-heading"> Wikipedia </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="n-aboutsite" class="mw-list-item"><a href="/wiki/Wikipedia:Perihal"><span>Tentang Wikipedia</span></a></li><li id="n-Pancapilar" class="mw-list-item"><a href="/wiki/Wikipedia:Pancapilar"><span>Pancapilar</span></a></li><li id="n-Kebijakan" class="mw-list-item"><a href="/wiki/Wikipedia:Kebijakan_dan_pedoman"><span>Kebijakan</span></a></li><li id="n-Hubungi-kami" class="mw-list-item"><a href="/wiki/Wikipedia:Hubungi_kami"><span>Hubungi kami</span></a></li><li id="n-Bak-pasir" class="mw-list-item"><a href="/wiki/Wikipedia:Bak_pasir"><span>Bak pasir</span></a></li> </ul> </div> </div> <div id="p-Bagikan" class="vector-menu mw-portlet mw-portlet-Bagikan emptyPortlet" > <div class="vector-menu-heading"> Bagikan </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> </div> </div> </div> </div> </nav> <a href="/wiki/Halaman_Utama" class="mw-logo"> <img class="mw-logo-icon" src="/static/images/icons/wikipedia.png" alt="" aria-hidden="true" height="50" width="50"> <span class="mw-logo-container skin-invert"> <img class="mw-logo-wordmark" alt="Wikipedia" src="/static/images/mobile/copyright/wikipedia-wordmark-en.svg" style="width: 7.5em; height: 1.125em;"> <img class="mw-logo-tagline" alt="Ensiklopedia Bebas" src="/static/images/mobile/copyright/wikipedia-tagline-id.svg" width="120" height="14" style="width: 7.5em; height: 0.875em;"> </span> </a> </div> <div class="vector-header-end"> <div id="p-search" role="search" class="vector-search-box-vue vector-search-box-collapses vector-search-box-show-thumbnail vector-search-box-auto-expand-width vector-search-box"> <a href="/wiki/Istimewa:Pencarian" class="cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only search-toggle" title="Cari di Wikipedia [f]" accesskey="f"><span class="vector-icon mw-ui-icon-search mw-ui-icon-wikimedia-search"></span> <span>Pencarian</span> </a> <div class="vector-typeahead-search-container"> <div class="cdx-typeahead-search cdx-typeahead-search--show-thumbnail cdx-typeahead-search--auto-expand-width"> <form action="/w/index.php" id="searchform" class="cdx-search-input cdx-search-input--has-end-button"> <div id="simpleSearch" class="cdx-search-input__input-wrapper" data-search-loc="header-moved"> <div class="cdx-text-input cdx-text-input--has-start-icon"> <input class="cdx-text-input__input" type="search" name="search" placeholder="Telusuri Wikipedia" aria-label="Telusuri Wikipedia" autocapitalize="sentences" title="Cari di Wikipedia [f]" accesskey="f" id="searchInput" > <span class="cdx-text-input__icon cdx-text-input__start-icon"></span> </div> <input type="hidden" name="title" value="Istimewa:Pencarian"> </div> <button class="cdx-button cdx-search-input__end-button">Cari</button> </form> </div> </div> </div> <nav class="vector-user-links vector-user-links-wide" aria-label="Perkakas pribadi"> <div class="vector-user-links-main"> <div id="p-vector-user-menu-preferences" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <div id="p-vector-user-menu-userpage" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <nav class="vector-appearance-landmark" aria-label="Tampilan"> <div id="vector-appearance-dropdown" class="vector-dropdown " title="Change the appearance of the page's font size, width, and color" > <input type="checkbox" id="vector-appearance-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-appearance-dropdown" class="vector-dropdown-checkbox " aria-label="Tampilan" > <label id="vector-appearance-dropdown-label" for="vector-appearance-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-appearance mw-ui-icon-wikimedia-appearance"></span> <span class="vector-dropdown-label-text">Tampilan</span> </label> <div class="vector-dropdown-content"> <div id="vector-appearance-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <div id="p-vector-user-menu-notifications" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <div id="p-vector-user-menu-overflow" class="vector-menu mw-portlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="//donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_id.wikipedia.org&uselang=id" class=""><span>Menyumbang</span></a> </li> <li id="pt-createaccount-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Istimewa:Buat_akun&returnto=Jasa" title="Anda dianjurkan untuk membuat akun dan masuk log; meskipun, hal itu tidak diwajibkan" class=""><span>Buat akun baru</span></a> </li> <li id="pt-login-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Istimewa:Masuk_log&returnto=Jasa" title="Anda disarankan untuk masuk log, meskipun hal itu tidak diwajibkan. [o]" accesskey="o" class=""><span>Masuk log</span></a> </li> </ul> </div> </div> </div> <div id="vector-user-links-dropdown" class="vector-dropdown vector-user-menu vector-button-flush-right vector-user-menu-logged-out" title="Opsi lainnya" > <input type="checkbox" id="vector-user-links-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-user-links-dropdown" class="vector-dropdown-checkbox " aria-label="Perkakas pribadi" > <label id="vector-user-links-dropdown-label" for="vector-user-links-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-ellipsis mw-ui-icon-wikimedia-ellipsis"></span> <span class="vector-dropdown-label-text">Perkakas pribadi</span> </label> <div class="vector-dropdown-content"> <div id="p-personal" class="vector-menu mw-portlet mw-portlet-personal user-links-collapsible-item" title="Menu pengguna" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport" class="user-links-collapsible-item mw-list-item"><a href="//donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_id.wikipedia.org&uselang=id"><span>Menyumbang</span></a></li><li id="pt-createaccount" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Istimewa:Buat_akun&returnto=Jasa" title="Anda dianjurkan untuk membuat akun dan masuk log; meskipun, hal itu tidak diwajibkan"><span class="vector-icon mw-ui-icon-userAdd mw-ui-icon-wikimedia-userAdd"></span> <span>Buat akun baru</span></a></li><li id="pt-login" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Istimewa:Masuk_log&returnto=Jasa" title="Anda disarankan untuk masuk log, meskipun hal itu tidak diwajibkan. [o]" accesskey="o"><span class="vector-icon mw-ui-icon-logIn mw-ui-icon-wikimedia-logIn"></span> <span>Masuk log</span></a></li> </ul> </div> </div> <div id="p-user-menu-anon-editor" class="vector-menu mw-portlet mw-portlet-user-menu-anon-editor" > <div class="vector-menu-heading"> Halaman penyunting yang telah keluar log <a href="/wiki/Bantuan:Pengantar" aria-label="Pelajari lebih lanjut tentang menyunting"><span>pelajari lebih lanjut</span></a> </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-anoncontribs" class="mw-list-item"><a href="/wiki/Istimewa:Kontribusi_saya" title="Daftar suntingan yang dibuat dari alamat IP ini [y]" accesskey="y"><span>Kontribusi</span></a></li><li id="pt-anontalk" class="mw-list-item"><a href="/wiki/Istimewa:Pembicaraan_saya" title="Pembicaraan tentang suntingan dari alamat IP ini [n]" accesskey="n"><span>Pembicaraan</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"></div> </div> <div class="vector-column-start"> <div class="vector-main-menu-container"> <div id="mw-navigation"> <nav id="mw-panel" class="vector-main-menu-landmark" aria-label="Situs"> <div id="vector-main-menu-pinned-container" class="vector-pinned-container"> </div> </nav> </div> </div> <div class="vector-sticky-pinned-container"> <nav id="mw-panel-toc" aria-label="Daftar isi" data-event-name="ui.sidebar-toc" class="mw-table-of-contents-container vector-toc-landmark"> <div id="vector-toc-pinned-container" class="vector-pinned-container"> <div id="vector-toc" class="vector-toc vector-pinnable-element"> <div class="vector-pinnable-header vector-toc-pinnable-header vector-pinnable-header-pinned" data-feature-name="toc-pinned" data-pinnable-element-id="vector-toc" > <h2 class="vector-pinnable-header-label">Daftar isi</h2> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-toc.pin">pindah ke bilah sisi</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-toc.unpin">sembunyikan</button> </div> <ul class="vector-toc-contents" id="mw-panel-toc-list"> <li id="toc-mw-content-text" class="vector-toc-list-item vector-toc-level-1"> <a href="#" class="vector-toc-link"> <div class="vector-toc-text">Awal</div> </a> </li> <li id="toc-Definisi" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Definisi"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span> <span>Definisi</span> </div> </a> <ul id="toc-Definisi-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Karakteristik_jasa" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Karakteristik_jasa"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span> <span>Karakteristik jasa</span> </div> </a> <ul id="toc-Karakteristik_jasa-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Bisnis_jasa" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Bisnis_jasa"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>Bisnis jasa</span> </div> </a> <ul id="toc-Bisnis_jasa-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Lihat_pula" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Lihat_pula"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>Lihat pula</span> </div> </a> <ul id="toc-Lihat_pula-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Referensi" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Referensi"> <div class="vector-toc-text"> <span class="vector-toc-numb">5</span> <span>Referensi</span> </div> </a> <ul id="toc-Referensi-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Daftar isi" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" id="vector-page-titlebar-toc-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-titlebar-toc" class="vector-dropdown-checkbox " aria-label="Gulingkan daftar isi" > <label id="vector-page-titlebar-toc-label" for="vector-page-titlebar-toc-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-listBullet mw-ui-icon-wikimedia-listBullet"></span> <span class="vector-dropdown-label-text">Gulingkan daftar isi</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-titlebar-toc-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">Jasa</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="Pergi ke artikel dalam bahasa lain. Terdapat 71 bahasa" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-71" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">71 bahasa</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="interlanguage-link interwiki-af mw-list-item"><a href="https://af.wikipedia.org/wiki/Diens" title="Diens – Afrikaans" lang="af" hreflang="af" data-title="Diens" data-language-autonym="Afrikaans" data-language-local-name="Afrikaans" class="interlanguage-link-target"><span>Afrikaans</span></a></li><li class="interlanguage-link interwiki-ar mw-list-item"><a href="https://ar.wikipedia.org/wiki/%D8%AE%D8%AF%D9%85%D8%A9_(%D8%A7%D9%82%D8%AA%D8%B5%D8%A7%D8%AF)" title="خدمة (اقتصاد) – Arab" lang="ar" hreflang="ar" data-title="خدمة (اقتصاد)" data-language-autonym="العربية" data-language-local-name="Arab" class="interlanguage-link-target"><span>العربية</span></a></li><li class="interlanguage-link interwiki-be mw-list-item"><a href="https://be.wikipedia.org/wiki/%D0%9F%D0%B0%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Паслуга – Belarusia" lang="be" hreflang="be" data-title="Паслуга" data-language-autonym="Беларуская" data-language-local-name="Belarusia" class="interlanguage-link-target"><span>Беларуская</span></a></li><li class="interlanguage-link interwiki-be-x-old mw-list-item"><a href="https://be-tarask.wikipedia.org/wiki/%D0%9F%D0%B0%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Паслуга – Belarusian (Taraškievica orthography)" lang="be-tarask" hreflang="be-tarask" data-title="Паслуга" data-language-autonym="Беларуская (тарашкевіца)" data-language-local-name="Belarusian (Taraškievica orthography)" class="interlanguage-link-target"><span>Беларуская (тарашкевіца)</span></a></li><li class="interlanguage-link interwiki-bg mw-list-item"><a href="https://bg.wikipedia.org/wiki/%D0%A3%D1%81%D0%BB%D1%83%D0%B3%D0%B0_(%D0%B8%D0%BA%D0%BE%D0%BD%D0%BE%D0%BC%D0%B8%D0%BA%D0%B0)" title="Услуга (икономика) – Bulgaria" lang="bg" hreflang="bg" data-title="Услуга (икономика)" data-language-autonym="Български" data-language-local-name="Bulgaria" class="interlanguage-link-target"><span>Български</span></a></li><li class="interlanguage-link interwiki-ca mw-list-item"><a href="https://ca.wikipedia.org/wiki/Servei" title="Servei – Katalan" lang="ca" hreflang="ca" data-title="Servei" data-language-autonym="Català" data-language-local-name="Katalan" class="interlanguage-link-target"><span>Català</span></a></li><li class="interlanguage-link interwiki-ckb mw-list-item"><a href="https://ckb.wikipedia.org/wiki/%DA%95%D8%A7%DA%98%DB%95_(%D8%A6%D8%A7%D8%A8%D9%88%D9%88%D8%B1%D9%86%D8%A7%D8%B3%DB%8C)" title="ڕاژە (ئابوورناسی) – Kurdi Sorani" lang="ckb" hreflang="ckb" data-title="ڕاژە (ئابوورناسی)" data-language-autonym="کوردی" data-language-local-name="Kurdi Sorani" class="interlanguage-link-target"><span>کوردی</span></a></li><li class="interlanguage-link interwiki-cs mw-list-item"><a href="https://cs.wikipedia.org/wiki/Slu%C5%BEba" title="Služba – Cheska" lang="cs" hreflang="cs" data-title="Služba" data-language-autonym="Čeština" data-language-local-name="Cheska" class="interlanguage-link-target"><span>Čeština</span></a></li><li class="interlanguage-link interwiki-da mw-list-item"><a href="https://da.wikipedia.org/wiki/Tjeneste" title="Tjeneste – Dansk" lang="da" hreflang="da" data-title="Tjeneste" data-language-autonym="Dansk" data-language-local-name="Dansk" class="interlanguage-link-target"><span>Dansk</span></a></li><li class="interlanguage-link interwiki-de mw-list-item"><a href="https://de.wikipedia.org/wiki/Dienstleistung" title="Dienstleistung – Jerman" lang="de" hreflang="de" data-title="Dienstleistung" data-language-autonym="Deutsch" data-language-local-name="Jerman" class="interlanguage-link-target"><span>Deutsch</span></a></li><li class="interlanguage-link interwiki-el mw-list-item"><a href="https://el.wikipedia.org/wiki/%CE%A0%CE%B1%CF%81%CE%BF%CF%87%CE%AE_%CF%85%CF%80%CE%B7%CF%81%CE%B5%CF%83%CE%B9%CF%8E%CE%BD" title="Παροχή υπηρεσιών – Yunani" lang="el" hreflang="el" data-title="Παροχή υπηρεσιών" data-language-autonym="Ελληνικά" data-language-local-name="Yunani" class="interlanguage-link-target"><span>Ελληνικά</span></a></li><li class="interlanguage-link interwiki-en mw-list-item"><a href="https://en.wikipedia.org/wiki/Service_(economics)" title="Service (economics) – Inggris" lang="en" hreflang="en" data-title="Service (economics)" data-language-autonym="English" data-language-local-name="Inggris" class="interlanguage-link-target"><span>English</span></a></li><li class="interlanguage-link interwiki-eo mw-list-item"><a href="https://eo.wikipedia.org/wiki/Servo" title="Servo – Esperanto" lang="eo" hreflang="eo" data-title="Servo" data-language-autonym="Esperanto" data-language-local-name="Esperanto" class="interlanguage-link-target"><span>Esperanto</span></a></li><li class="interlanguage-link interwiki-es mw-list-item"><a href="https://es.wikipedia.org/wiki/Servicio_(econom%C3%ADa)" title="Servicio (economía) – Spanyol" lang="es" hreflang="es" data-title="Servicio (economía)" data-language-autonym="Español" data-language-local-name="Spanyol" class="interlanguage-link-target"><span>Español</span></a></li><li class="interlanguage-link interwiki-et mw-list-item"><a href="https://et.wikipedia.org/wiki/Teenus" title="Teenus – Esti" lang="et" hreflang="et" data-title="Teenus" data-language-autonym="Eesti" data-language-local-name="Esti" class="interlanguage-link-target"><span>Eesti</span></a></li><li class="interlanguage-link interwiki-eu mw-list-item"><a href="https://eu.wikipedia.org/wiki/Zerbitzu_(ekonomia)" title="Zerbitzu (ekonomia) – Basque" lang="eu" hreflang="eu" data-title="Zerbitzu (ekonomia)" data-language-autonym="Euskara" data-language-local-name="Basque" class="interlanguage-link-target"><span>Euskara</span></a></li><li class="interlanguage-link interwiki-fa mw-list-item"><a href="https://fa.wikipedia.org/wiki/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA" title="خدمات – Persia" lang="fa" hreflang="fa" data-title="خدمات" data-language-autonym="فارسی" data-language-local-name="Persia" class="interlanguage-link-target"><span>فارسی</span></a></li><li class="interlanguage-link interwiki-fi mw-list-item"><a href="https://fi.wikipedia.org/wiki/Palvelu" title="Palvelu – Suomi" lang="fi" hreflang="fi" data-title="Palvelu" data-language-autonym="Suomi" data-language-local-name="Suomi" class="interlanguage-link-target"><span>Suomi</span></a></li><li class="interlanguage-link interwiki-fr mw-list-item"><a href="https://fr.wikipedia.org/wiki/Service_(%C3%A9conomie)" title="Service (économie) – Prancis" lang="fr" hreflang="fr" data-title="Service (économie)" data-language-autonym="Français" data-language-local-name="Prancis" class="interlanguage-link-target"><span>Français</span></a></li><li class="interlanguage-link interwiki-frr mw-list-item"><a href="https://frr.wikipedia.org/wiki/Siinsten" title="Siinsten – Frisia Utara" lang="frr" hreflang="frr" data-title="Siinsten" data-language-autonym="Nordfriisk" data-language-local-name="Frisia Utara" class="interlanguage-link-target"><span>Nordfriisk</span></a></li><li class="interlanguage-link interwiki-ga mw-list-item"><a href="https://ga.wikipedia.org/wiki/Seirbh%C3%ADs_(eacnama%C3%ADocht)" title="Seirbhís (eacnamaíocht) – Irlandia" lang="ga" hreflang="ga" data-title="Seirbhís (eacnamaíocht)" data-language-autonym="Gaeilge" data-language-local-name="Irlandia" class="interlanguage-link-target"><span>Gaeilge</span></a></li><li class="interlanguage-link interwiki-gcr mw-list-item"><a href="https://gcr.wikipedia.org/wiki/Servis_(%C3%A9konomi)" title="Servis (ékonomi) – Guianan Creole" lang="gcr" hreflang="gcr" data-title="Servis (ékonomi)" data-language-autonym="Kriyòl gwiyannen" data-language-local-name="Guianan Creole" class="interlanguage-link-target"><span>Kriyòl gwiyannen</span></a></li><li class="interlanguage-link interwiki-gl mw-list-item"><a href="https://gl.wikipedia.org/wiki/Servizo" title="Servizo – Galisia" lang="gl" hreflang="gl" data-title="Servizo" data-language-autonym="Galego" data-language-local-name="Galisia" class="interlanguage-link-target"><span>Galego</span></a></li><li class="interlanguage-link interwiki-hak mw-list-item"><a href="https://hak.wikipedia.org/wiki/Fu%CC%8Dk-vu" title="Fu̍k-vu – Hakka Chinese" lang="hak" hreflang="hak" data-title="Fu̍k-vu" data-language-autonym="客家語 / Hak-kâ-ngî" data-language-local-name="Hakka Chinese" class="interlanguage-link-target"><span>客家語 / Hak-kâ-ngî</span></a></li><li class="interlanguage-link interwiki-he mw-list-item"><a href="https://he.wikipedia.org/wiki/%D7%A9%D7%99%D7%A8%D7%95%D7%AA_(%D7%9B%D7%9C%D7%9B%D7%9C%D7%94)" title="שירות (כלכלה) – Ibrani" lang="he" hreflang="he" data-title="שירות (כלכלה)" data-language-autonym="עברית" data-language-local-name="Ibrani" class="interlanguage-link-target"><span>עברית</span></a></li><li class="interlanguage-link interwiki-hi mw-list-item"><a href="https://hi.wikipedia.org/wiki/%E0%A4%B8%E0%A5%87%E0%A4%B5%E0%A4%BE_(%E0%A4%85%E0%A4%B0%E0%A5%8D%E0%A4%A5%E0%A4%B6%E0%A4%BE%E0%A4%B8%E0%A5%8D%E0%A4%A4%E0%A5%8D%E0%A4%B0)" title="सेवा (अर्थशास्त्र) – Hindi" lang="hi" hreflang="hi" data-title="सेवा (अर्थशास्त्र)" data-language-autonym="हिन्दी" data-language-local-name="Hindi" class="interlanguage-link-target"><span>हिन्दी</span></a></li><li class="interlanguage-link interwiki-hr mw-list-item"><a href="https://hr.wikipedia.org/wiki/Uslu%C5%BEne_djelatnosti" title="Uslužne djelatnosti – Kroasia" lang="hr" hreflang="hr" data-title="Uslužne djelatnosti" data-language-autonym="Hrvatski" data-language-local-name="Kroasia" class="interlanguage-link-target"><span>Hrvatski</span></a></li><li class="interlanguage-link interwiki-hy mw-list-item"><a href="https://hy.wikipedia.org/wiki/%D4%BE%D5%A1%D5%BC%D5%A1%D5%B5%D5%B8%D6%82%D5%A9%D5%B5%D5%B8%D6%82%D5%B6%D5%B6%D5%A5%D6%80" title="Ծառայություններ – Armenia" lang="hy" hreflang="hy" data-title="Ծառայություններ" data-language-autonym="Հայերեն" data-language-local-name="Armenia" class="interlanguage-link-target"><span>Հայերեն</span></a></li><li class="interlanguage-link interwiki-io mw-list-item"><a href="https://io.wikipedia.org/wiki/Servado" title="Servado – Ido" lang="io" hreflang="io" data-title="Servado" data-language-autonym="Ido" data-language-local-name="Ido" class="interlanguage-link-target"><span>Ido</span></a></li><li class="interlanguage-link interwiki-is mw-list-item"><a href="https://is.wikipedia.org/wiki/%C3%9Ej%C3%B3nusta" title="Þjónusta – Islandia" lang="is" hreflang="is" data-title="Þjónusta" data-language-autonym="Íslenska" data-language-local-name="Islandia" class="interlanguage-link-target"><span>Íslenska</span></a></li><li class="interlanguage-link interwiki-it mw-list-item"><a href="https://it.wikipedia.org/wiki/Servizio" title="Servizio – Italia" lang="it" hreflang="it" data-title="Servizio" data-language-autonym="Italiano" data-language-local-name="Italia" class="interlanguage-link-target"><span>Italiano</span></a></li><li class="interlanguage-link interwiki-ja mw-list-item"><a href="https://ja.wikipedia.org/wiki/%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9" title="サービス – Jepang" lang="ja" hreflang="ja" data-title="サービス" data-language-autonym="日本語" data-language-local-name="Jepang" class="interlanguage-link-target"><span>日本語</span></a></li><li class="interlanguage-link interwiki-jam mw-list-item"><a href="https://jam.wikipedia.org/wiki/Saabis" title="Saabis – Jamaican Creole English" lang="jam" hreflang="jam" data-title="Saabis" data-language-autonym="Patois" data-language-local-name="Jamaican Creole English" class="interlanguage-link-target"><span>Patois</span></a></li><li class="interlanguage-link interwiki-ka mw-list-item"><a href="https://ka.wikipedia.org/wiki/%E1%83%9B%E1%83%9D%E1%83%9B%E1%83%A1%E1%83%90%E1%83%AE%E1%83%A3%E1%83%A0%E1%83%94%E1%83%91%E1%83%90" title="მომსახურება – Georgia" lang="ka" hreflang="ka" data-title="მომსახურება" data-language-autonym="ქართული" data-language-local-name="Georgia" class="interlanguage-link-target"><span>ქართული</span></a></li><li class="interlanguage-link interwiki-ko mw-list-item"><a href="https://ko.wikipedia.org/wiki/%EC%84%9C%EB%B9%84%EC%8A%A4" title="서비스 – Korea" lang="ko" hreflang="ko" data-title="서비스" data-language-autonym="한국어" data-language-local-name="Korea" class="interlanguage-link-target"><span>한국어</span></a></li><li class="interlanguage-link interwiki-lb mw-list-item"><a href="https://lb.wikipedia.org/wiki/Service" title="Service – Luksemburg" lang="lb" hreflang="lb" data-title="Service" data-language-autonym="Lëtzebuergesch" data-language-local-name="Luksemburg" class="interlanguage-link-target"><span>Lëtzebuergesch</span></a></li><li class="interlanguage-link interwiki-lo mw-list-item"><a href="https://lo.wikipedia.org/wiki/%E0%BA%81%E0%BA%B2%E0%BA%99%E0%BA%9A%E0%BB%8D%E0%BA%A5%E0%BA%B4%E0%BA%81%E0%BA%B2%E0%BA%99" title="ການບໍລິການ – Lao" lang="lo" hreflang="lo" data-title="ການບໍລິການ" data-language-autonym="ລາວ" data-language-local-name="Lao" class="interlanguage-link-target"><span>ລາວ</span></a></li><li class="interlanguage-link interwiki-lt mw-list-item"><a href="https://lt.wikipedia.org/wiki/Paslauga" title="Paslauga – Lituavi" lang="lt" hreflang="lt" data-title="Paslauga" data-language-autonym="Lietuvių" data-language-local-name="Lituavi" class="interlanguage-link-target"><span>Lietuvių</span></a></li><li class="interlanguage-link interwiki-lv mw-list-item"><a href="https://lv.wikipedia.org/wiki/Pakalpojums" title="Pakalpojums – Latvi" lang="lv" hreflang="lv" data-title="Pakalpojums" data-language-autonym="Latviešu" data-language-local-name="Latvi" class="interlanguage-link-target"><span>Latviešu</span></a></li><li class="interlanguage-link interwiki-mk mw-list-item"><a href="https://mk.wikipedia.org/wiki/%D0%A3%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Услуга – Makedonia" lang="mk" hreflang="mk" data-title="Услуга" data-language-autonym="Македонски" data-language-local-name="Makedonia" class="interlanguage-link-target"><span>Македонски</span></a></li><li class="interlanguage-link interwiki-mr mw-list-item"><a href="https://mr.wikipedia.org/wiki/%E0%A4%B8%E0%A5%87%E0%A4%B5%E0%A4%BE_(%E0%A4%85%E0%A4%B0%E0%A5%8D%E0%A4%A5%E0%A4%B6%E0%A4%BE%E0%A4%B8%E0%A5%8D%E0%A4%A4%E0%A5%8D%E0%A4%B0)" title="सेवा (अर्थशास्त्र) – Marathi" lang="mr" hreflang="mr" data-title="सेवा (अर्थशास्त्र)" data-language-autonym="मराठी" data-language-local-name="Marathi" class="interlanguage-link-target"><span>मराठी</span></a></li><li class="interlanguage-link interwiki-ms mw-list-item"><a href="https://ms.wikipedia.org/wiki/Perkhidmatan" title="Perkhidmatan – Melayu" lang="ms" hreflang="ms" data-title="Perkhidmatan" data-language-autonym="Bahasa Melayu" data-language-local-name="Melayu" class="interlanguage-link-target"><span>Bahasa Melayu</span></a></li><li class="interlanguage-link interwiki-my mw-list-item"><a href="https://my.wikipedia.org/wiki/%E1%80%9D%E1%80%94%E1%80%BA%E1%80%86%E1%80%B1%E1%80%AC%E1%80%84%E1%80%BA%E1%80%99%E1%80%BE%E1%80%AF" title="ဝန်ဆောင်မှု – Burma" lang="my" hreflang="my" data-title="ဝန်ဆောင်မှု" data-language-autonym="မြန်မာဘာသာ" data-language-local-name="Burma" class="interlanguage-link-target"><span>မြန်မာဘာသာ</span></a></li><li class="interlanguage-link interwiki-nl mw-list-item"><a href="https://nl.wikipedia.org/wiki/Dienst_(economie)" title="Dienst (economie) – Belanda" lang="nl" hreflang="nl" data-title="Dienst (economie)" data-language-autonym="Nederlands" data-language-local-name="Belanda" class="interlanguage-link-target"><span>Nederlands</span></a></li><li class="interlanguage-link interwiki-no mw-list-item"><a href="https://no.wikipedia.org/wiki/Tjeneste" title="Tjeneste – Bokmål Norwegia" lang="nb" hreflang="nb" data-title="Tjeneste" data-language-autonym="Norsk bokmål" data-language-local-name="Bokmål Norwegia" class="interlanguage-link-target"><span>Norsk bokmål</span></a></li><li class="interlanguage-link interwiki-oc mw-list-item"><a href="https://oc.wikipedia.org/wiki/Servici_(economia)" title="Servici (economia) – Ositania" lang="oc" hreflang="oc" data-title="Servici (economia)" data-language-autonym="Occitan" data-language-local-name="Ositania" class="interlanguage-link-target"><span>Occitan</span></a></li><li class="interlanguage-link interwiki-pa mw-list-item"><a href="https://pa.wikipedia.org/wiki/%E0%A8%B8%E0%A9%87%E0%A8%B5%E0%A8%BE_(%E0%A8%85%E0%A8%B0%E0%A8%A5_%E0%A8%B8%E0%A8%BC%E0%A8%BE%E0%A8%B8%E0%A8%A4%E0%A8%B0)" title="ਸੇਵਾ (ਅਰਥ ਸ਼ਾਸਤਰ) – Punjabi" lang="pa" hreflang="pa" data-title="ਸੇਵਾ (ਅਰਥ ਸ਼ਾਸਤਰ)" data-language-autonym="ਪੰਜਾਬੀ" data-language-local-name="Punjabi" class="interlanguage-link-target"><span>ਪੰਜਾਬੀ</span></a></li><li class="interlanguage-link interwiki-pl mw-list-item"><a href="https://pl.wikipedia.org/wiki/Us%C5%82ugi" title="Usługi – Polski" lang="pl" hreflang="pl" data-title="Usługi" data-language-autonym="Polski" data-language-local-name="Polski" class="interlanguage-link-target"><span>Polski</span></a></li><li class="interlanguage-link interwiki-pt mw-list-item"><a href="https://pt.wikipedia.org/wiki/Servi%C3%A7o_(economia)" title="Serviço (economia) – Portugis" lang="pt" hreflang="pt" data-title="Serviço (economia)" data-language-autonym="Português" data-language-local-name="Portugis" class="interlanguage-link-target"><span>Português</span></a></li><li class="interlanguage-link interwiki-ro mw-list-item"><a href="https://ro.wikipedia.org/wiki/Serviciu_(economie)" title="Serviciu (economie) – Rumania" lang="ro" hreflang="ro" data-title="Serviciu (economie)" data-language-autonym="Română" data-language-local-name="Rumania" class="interlanguage-link-target"><span>Română</span></a></li><li class="interlanguage-link interwiki-ru mw-list-item"><a href="https://ru.wikipedia.org/wiki/%D0%A3%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Услуга – Rusia" lang="ru" hreflang="ru" data-title="Услуга" data-language-autonym="Русский" data-language-local-name="Rusia" class="interlanguage-link-target"><span>Русский</span></a></li><li class="interlanguage-link interwiki-sah mw-list-item"><a href="https://sah.wikipedia.org/wiki/%D3%A8%D2%A5%D3%A9" title="Өҥө – Sakha" lang="sah" hreflang="sah" data-title="Өҥө" data-language-autonym="Саха тыла" data-language-local-name="Sakha" class="interlanguage-link-target"><span>Саха тыла</span></a></li><li class="interlanguage-link interwiki-sh mw-list-item"><a href="https://sh.wikipedia.org/wiki/Usluga" title="Usluga – Serbo-Kroasia" lang="sh" hreflang="sh" data-title="Usluga" data-language-autonym="Srpskohrvatski / српскохрватски" data-language-local-name="Serbo-Kroasia" class="interlanguage-link-target"><span>Srpskohrvatski / српскохрватски</span></a></li><li class="interlanguage-link interwiki-simple mw-list-item"><a href="https://simple.wikipedia.org/wiki/Service_(economics)" title="Service (economics) – Simple English" lang="en-simple" hreflang="en-simple" data-title="Service (economics)" data-language-autonym="Simple English" data-language-local-name="Simple English" class="interlanguage-link-target"><span>Simple English</span></a></li><li class="interlanguage-link interwiki-sk mw-list-item"><a href="https://sk.wikipedia.org/wiki/Slu%C5%BEba" title="Služba – Slovak" lang="sk" hreflang="sk" data-title="Služba" data-language-autonym="Slovenčina" data-language-local-name="Slovak" class="interlanguage-link-target"><span>Slovenčina</span></a></li><li class="interlanguage-link interwiki-sl mw-list-item"><a href="https://sl.wikipedia.org/wiki/Storitev" title="Storitev – Sloven" lang="sl" hreflang="sl" data-title="Storitev" data-language-autonym="Slovenščina" data-language-local-name="Sloven" class="interlanguage-link-target"><span>Slovenščina</span></a></li><li class="interlanguage-link interwiki-sr mw-list-item"><a href="https://sr.wikipedia.org/wiki/%D0%A3%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Услуга – Serbia" lang="sr" hreflang="sr" data-title="Услуга" data-language-autonym="Српски / srpski" data-language-local-name="Serbia" class="interlanguage-link-target"><span>Српски / srpski</span></a></li><li class="interlanguage-link interwiki-sv mw-list-item"><a href="https://sv.wikipedia.org/wiki/Tj%C3%A4nst" title="Tjänst – Swedia" lang="sv" hreflang="sv" data-title="Tjänst" data-language-autonym="Svenska" data-language-local-name="Swedia" class="interlanguage-link-target"><span>Svenska</span></a></li><li class="interlanguage-link interwiki-ta mw-list-item"><a href="https://ta.wikipedia.org/wiki/%E0%AE%9A%E0%AF%87%E0%AE%B5%E0%AF%88%E0%AE%95%E0%AE%B3%E0%AF%8D_(%E0%AE%AA%E0%AF%8A%E0%AE%B0%E0%AF%81%E0%AE%B3%E0%AE%BF%E0%AE%AF%E0%AE%B2%E0%AF%8D)" title="சேவைகள் (பொருளியல்) – Tamil" lang="ta" hreflang="ta" data-title="சேவைகள் (பொருளியல்)" data-language-autonym="தமிழ்" data-language-local-name="Tamil" class="interlanguage-link-target"><span>தமிழ்</span></a></li><li class="interlanguage-link interwiki-th mw-list-item"><a href="https://th.wikipedia.org/wiki/%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B8%9A%E0%B8%A3%E0%B8%B4%E0%B8%81%E0%B8%B2%E0%B8%A3" title="การบริการ – Thai" lang="th" hreflang="th" data-title="การบริการ" data-language-autonym="ไทย" data-language-local-name="Thai" class="interlanguage-link-target"><span>ไทย</span></a></li><li class="interlanguage-link interwiki-tr mw-list-item"><a href="https://tr.wikipedia.org/wiki/Hizmet" title="Hizmet – Turki" lang="tr" hreflang="tr" data-title="Hizmet" data-language-autonym="Türkçe" data-language-local-name="Turki" class="interlanguage-link-target"><span>Türkçe</span></a></li><li class="interlanguage-link interwiki-tt mw-list-item"><a href="https://tt.wikipedia.org/wiki/%D0%A5%D0%B5%D0%B7%D0%BC%D3%99%D1%82" title="Хезмәт – Tatar" lang="tt" hreflang="tt" data-title="Хезмәт" data-language-autonym="Татарча / tatarça" data-language-local-name="Tatar" class="interlanguage-link-target"><span>Татарча / tatarça</span></a></li><li class="interlanguage-link interwiki-uk mw-list-item"><a href="https://uk.wikipedia.org/wiki/%D0%9F%D0%BE%D1%81%D0%BB%D1%83%D0%B3%D0%B0" title="Послуга – Ukraina" lang="uk" hreflang="uk" data-title="Послуга" data-language-autonym="Українська" data-language-local-name="Ukraina" class="interlanguage-link-target"><span>Українська</span></a></li><li class="interlanguage-link interwiki-ur mw-list-item"><a href="https://ur.wikipedia.org/wiki/%D8%AE%D8%AF%D9%85%D8%A7%D8%AA" title="خدمات – Urdu" lang="ur" hreflang="ur" data-title="خدمات" data-language-autonym="اردو" data-language-local-name="Urdu" class="interlanguage-link-target"><span>اردو</span></a></li><li class="interlanguage-link interwiki-uz mw-list-item"><a href="https://uz.wikipedia.org/wiki/Servis" title="Servis – Uzbek" lang="uz" hreflang="uz" data-title="Servis" data-language-autonym="Oʻzbekcha / ўзбекча" data-language-local-name="Uzbek" class="interlanguage-link-target"><span>Oʻzbekcha / ўзбекча</span></a></li><li class="interlanguage-link interwiki-vec mw-list-item"><a href="https://vec.wikipedia.org/wiki/Serv%C3%ACsio" title="Servìsio – Venesia" lang="vec" hreflang="vec" data-title="Servìsio" data-language-autonym="Vèneto" data-language-local-name="Venesia" class="interlanguage-link-target"><span>Vèneto</span></a></li><li class="interlanguage-link interwiki-vi mw-list-item"><a href="https://vi.wikipedia.org/wiki/D%E1%BB%8Bch_v%E1%BB%A5" title="Dịch vụ – Vietnam" lang="vi" hreflang="vi" data-title="Dịch vụ" data-language-autonym="Tiếng Việt" data-language-local-name="Vietnam" class="interlanguage-link-target"><span>Tiếng Việt</span></a></li><li class="interlanguage-link interwiki-wuu mw-list-item"><a href="https://wuu.wikipedia.org/wiki/%E6%9C%8D%E5%8A%A1" title="服务 – Wu Tionghoa" lang="wuu" hreflang="wuu" data-title="服务" data-language-autonym="吴语" data-language-local-name="Wu Tionghoa" class="interlanguage-link-target"><span>吴语</span></a></li><li class="interlanguage-link interwiki-zh mw-list-item"><a href="https://zh.wikipedia.org/wiki/%E6%9C%8D%E5%8A%A1" title="服务 – Tionghoa" lang="zh" hreflang="zh" data-title="服务" data-language-autonym="中文" data-language-local-name="Tionghoa" class="interlanguage-link-target"><span>中文</span></a></li><li class="interlanguage-link interwiki-zh-min-nan mw-list-item"><a href="https://zh-min-nan.wikipedia.org/wiki/Ho%CC%8Dk-b%C5%AB" title="Ho̍k-bū – Minnan" lang="nan" hreflang="nan" data-title="Ho̍k-bū" data-language-autonym="閩南語 / Bân-lâm-gú" data-language-local-name="Minnan" class="interlanguage-link-target"><span>閩南語 / Bân-lâm-gú</span></a></li><li class="interlanguage-link interwiki-zh-yue mw-list-item"><a href="https://zh-yue.wikipedia.org/wiki/%E6%9C%8D%E5%8B%99" title="服務 – Kanton" lang="yue" hreflang="yue" data-title="服務" data-language-autonym="粵語" data-language-local-name="Kanton" class="interlanguage-link-target"><span>粵語</span></a></li> </ul> <div class="after-portlet after-portlet-lang"><span class="wb-langlinks-edit wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q7406919#sitelinks-wikipedia" title="Sunting pranala interwiki" class="wbc-editpage">Sunting pranala</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Ruang nama"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-nstab-main" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/Jasa" title="Lihat halaman isi [c]" accesskey="c"><span>Halaman</span></a></li><li id="ca-talk" class="vector-tab-noicon mw-list-item"><a href="/wiki/Pembicaraan:Jasa" rel="discussion" title="Pembicaraan halaman isi [t]" accesskey="t"><span>Pembicaraan</span></a></li> </ul> </div> </div> <div id="vector-variants-dropdown" class="vector-dropdown emptyPortlet" > <input type="checkbox" id="vector-variants-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-variants-dropdown" class="vector-dropdown-checkbox " aria-label="Ubah varian bahasa" > <label id="vector-variants-dropdown-label" for="vector-variants-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">Bahasa Indonesia</span> </label> <div class="vector-dropdown-content"> <div id="p-variants" class="vector-menu mw-portlet mw-portlet-variants emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> </div> </div> </nav> </div> <div id="right-navigation" class="vector-collapsible"> <nav aria-label="Tampilan"> <div id="p-views" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-views" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-view" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/Jasa"><span>Baca</span></a></li><li id="ca-ve-edit" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Jasa&veaction=edit" title="Sunting halaman ini [v]" accesskey="v"><span>Sunting</span></a></li><li id="ca-edit" class="collapsible vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Jasa&action=edit" title="Sunting kode sumber halaman ini [e]" accesskey="e"><span>Sunting sumber</span></a></li><li id="ca-history" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=Jasa&action=history" title="Revisi sebelumnya dari halaman ini. [h]" accesskey="h"><span>Lihat riwayat</span></a></li> </ul> </div> </div> </nav> <nav class="vector-page-tools-landmark" aria-label="Peralatan halaman"> <div id="vector-page-tools-dropdown" class="vector-dropdown vector-page-tools-dropdown" > <input type="checkbox" id="vector-page-tools-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-tools-dropdown" class="vector-dropdown-checkbox " aria-label="Perkakas" > <label id="vector-page-tools-dropdown-label" for="vector-page-tools-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">Perkakas</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-tools-unpinned-container" class="vector-unpinned-container"> <div id="vector-page-tools" class="vector-page-tools vector-pinnable-element"> <div class="vector-pinnable-header vector-page-tools-pinnable-header vector-pinnable-header-unpinned" data-feature-name="page-tools-pinned" data-pinnable-element-id="vector-page-tools" data-pinned-container-id="vector-page-tools-pinned-container" data-unpinned-container-id="vector-page-tools-unpinned-container" > <div class="vector-pinnable-header-label">Perkakas</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-page-tools.pin">pindah ke bilah sisi</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-page-tools.unpin">sembunyikan</button> </div> <div id="p-cactions" class="vector-menu mw-portlet mw-portlet-cactions emptyPortlet vector-has-collapsible-items" title="Opsi lainnya" > <div class="vector-menu-heading"> Tindakan </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-more-view" class="selected vector-more-collapsible-item mw-list-item"><a href="/wiki/Jasa"><span>Baca</span></a></li><li id="ca-more-ve-edit" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Jasa&veaction=edit" title="Sunting halaman ini [v]" accesskey="v"><span>Sunting</span></a></li><li id="ca-more-edit" class="collapsible vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Jasa&action=edit" title="Sunting kode sumber halaman ini [e]" accesskey="e"><span>Sunting sumber</span></a></li><li id="ca-more-history" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=Jasa&action=history"><span>Lihat riwayat</span></a></li> </ul> </div> </div> <div id="p-tb" class="vector-menu mw-portlet mw-portlet-tb" > <div class="vector-menu-heading"> Umum </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="t-whatlinkshere" class="mw-list-item"><a href="/wiki/Istimewa:Pranala_balik/Jasa" title="Daftar semua halaman wiki yang memiliki pranala ke halaman ini [j]" accesskey="j"><span>Pranala balik</span></a></li><li id="t-recentchangeslinked" class="mw-list-item"><a href="/wiki/Istimewa:Perubahan_terkait/Jasa" rel="nofollow" title="Perubahan terbaru halaman-halaman yang memiliki pranala ke halaman ini [k]" accesskey="k"><span>Perubahan terkait</span></a></li><li id="t-specialpages" class="mw-list-item"><a href="/wiki/Istimewa:Halaman_istimewa" title="Daftar semua halaman istimewa [q]" accesskey="q"><span>Halaman istimewa</span></a></li><li id="t-permalink" class="mw-list-item"><a href="/w/index.php?title=Jasa&oldid=26418282" title="Pranala permanen untuk revisi halaman ini"><span>Pranala permanen</span></a></li><li id="t-info" class="mw-list-item"><a href="/w/index.php?title=Jasa&action=info" title="Informasi lanjut tentang halaman ini"><span>Informasi halaman</span></a></li><li id="t-cite" class="mw-list-item"><a href="/w/index.php?title=Istimewa:Kutip&page=Jasa&id=26418282&wpFormIdentifier=titleform" title="Informasi tentang bagaimana mengutip halaman ini"><span>Kutip halaman ini</span></a></li><li id="t-urlshortener" class="mw-list-item"><a href="/w/index.php?title=Istimewa:UrlShortener&url=https%3A%2F%2Fid.wikipedia.org%2Fwiki%2FJasa"><span>Lihat URL pendek</span></a></li><li id="t-urlshortener-qrcode" class="mw-list-item"><a href="/w/index.php?title=Istimewa:QrCode&url=https%3A%2F%2Fid.wikipedia.org%2Fwiki%2FJasa"><span>Unduh kode QR</span></a></li> </ul> </div> </div> <div id="p-coll-print_export" class="vector-menu mw-portlet mw-portlet-coll-print_export" > <div class="vector-menu-heading"> Cetak/ekspor </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="coll-create_a_book" class="mw-list-item"><a href="/w/index.php?title=Istimewa:Buku&bookcmd=book_creator&referer=Jasa"><span>Buat buku</span></a></li><li id="coll-download-as-rl" class="mw-list-item"><a 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Tulisan tanpa sumber dapat dipertanyakan dan dihapus sewaktu-waktu.<br /><small><span class="plainlinks"><i>Cari sumber:</i> <a rel="nofollow" class="external text" href="//google.com/search?as_eq=wikipedia&q=%22Jasa%22&num=50">"Jasa"</a> – <a rel="nofollow" class="external text" href="//google.com/search?q=%22Jasa%22&tbm=nws">berita</a> <b>·</b> <a rel="nofollow" class="external text" href="//google.com/search?&q=%22Jasa%22+site:news.google.com/newspapers&source=newspapers">surat kabar</a> <b>·</b> <a rel="nofollow" class="external text" href="//google.com/search?tbs=bks:1&q=%22Jasa%22">buku</a> <b>·</b> <a rel="nofollow" class="external text" href="//scholar.google.com/scholar?q=%22Jasa%22">cendekiawan</a> <b>·</b> <a rel="nofollow" class="external text" href="http://www.jstor.org/action/doBasicSearch?Query=%22Jasa%22&acc=on&wc=on">JSTOR</a></span></small></span></div></td></tr></tbody></table> <style data-mw-deduplicate="TemplateStyles:r26333518">.mw-parser-output .sidebar{width:22em;float:right;clear:right;margin:0.5em 0 1em 1em;background:var(--background-color-neutral-subtle,#f8f9fa);border:1px solid var(--border-color-base,#a2a9b1);padding:0.2em;text-align:center;line-height:1.4em;font-size:88%;border-collapse:collapse;display:table}body.skin-minerva .mw-parser-output .sidebar{display:table!important;float:right!important;margin:0.5em 0 1em 1em!important}.mw-parser-output .sidebar-subgroup{width:100%;margin:0;border-spacing:0}.mw-parser-output .sidebar-left{float:left;clear:left;margin:0.5em 1em 1em 0}.mw-parser-output .sidebar-none{float:none;clear:both;margin:0.5em 1em 1em 0}.mw-parser-output .sidebar-outer-title{padding:0 0.4em 0.2em;font-size:125%;line-height:1.2em;font-weight:bold}.mw-parser-output .sidebar-top-image{padding:0.4em}.mw-parser-output .sidebar-top-caption,.mw-parser-output .sidebar-pretitle-with-top-image,.mw-parser-output .sidebar-caption{padding:0.2em 0.4em 0;line-height:1.2em}.mw-parser-output .sidebar-pretitle{padding:0.4em 0.4em 0;line-height:1.2em}.mw-parser-output .sidebar-title,.mw-parser-output .sidebar-title-with-pretitle{padding:0.2em 0.8em;font-size:145%;line-height:1.2em}.mw-parser-output .sidebar-title-with-pretitle{padding:0.1em 0.4em}.mw-parser-output .sidebar-image{padding:0.2em 0.4em 0.4em}.mw-parser-output .sidebar-heading{padding:0.1em 0.4em}.mw-parser-output .sidebar-content{padding:0 0.5em 0.4em}.mw-parser-output .sidebar-content-with-subgroup{padding:0.1em 0.4em 0.2em}.mw-parser-output .sidebar-above,.mw-parser-output .sidebar-below{padding:0.3em 0.8em;font-weight:bold}.mw-parser-output .sidebar-collapse .sidebar-above,.mw-parser-output .sidebar-collapse .sidebar-below{border-top:1px solid #aaa;border-bottom:1px solid #aaa}.mw-parser-output .sidebar-navbar{text-align:right;font-size:115%;padding:0 0.4em 0.4em}.mw-parser-output .sidebar-list-title{padding:0 0.4em;text-align:left;font-weight:bold;line-height:1.6em;font-size:105%}.mw-parser-output .sidebar-list-title-c{padding:0 0.4em;text-align:center;margin:0 3.3em}@media(max-width:640px){body.mediawiki .mw-parser-output .sidebar{width:100%!important;clear:both;float:none!important;margin-left:0!important;margin-right:0!important}}body.skin--responsive .mw-parser-output .sidebar a>img{max-width:none!important}@media screen{html.skin-theme-clientpref-night .mw-parser-output .sidebar:not(.notheme) .sidebar-list-title,html.skin-theme-clientpref-night .mw-parser-output .sidebar:not(.notheme) .sidebar-title-with-pretitle{background:transparent!important}html.skin-theme-clientpref-night .mw-parser-output .sidebar:not(.notheme) .sidebar-title-with-pretitle a{color:var(--color-progressive)!important}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .sidebar:not(.notheme) .sidebar-list-title,html.skin-theme-clientpref-os .mw-parser-output .sidebar:not(.notheme) .sidebar-title-with-pretitle{background:transparent!important}html.skin-theme-clientpref-os .mw-parser-output .sidebar:not(.notheme) .sidebar-title-with-pretitle a{color:var(--color-progressive)!important}}@media print{body.ns-0 .mw-parser-output .sidebar{display:none!important}}</style><table class="sidebar sidebar-collapse hlist"><tbody><tr><th class="sidebar-title" style="background: #ddf;"><a href="/wiki/Pemasaran" title="Pemasaran">Pemasaran</a></th></tr><tr><td class="sidebar-above" style="border:none;"> <ul><li><a href="/wiki/Pemasaran" title="Pemasaran">Pemasaran</a></li> <li><a href="/wiki/Manajemen_pemasaran" title="Manajemen pemasaran">Manajemen pemasaran</a></li></ul></td></tr><tr><td class="sidebar-content"> <div class="sidebar-list mw-collapsible mw-collapsed"><div class="sidebar-list-title" style="background: #eef; text-align: center;">Konsep inti</div><div class="sidebar-list-content mw-collapsible-content"> <ul><li><a href="/wiki/Bauran_pemasaran" title="Bauran pemasaran">Bauran pemasaran</a></li> <li><a href="/wiki/Produk" title="Produk">Produk</a></li> <li><a href="/wiki/Harga" title="Harga">Harga</a></li> <li><a href="/wiki/Distribusi_(bisnis)" title="Distribusi (bisnis)">Distribusi</a></li> <li><a class="mw-selflink selflink">Jasa</a></li> <li><a href="/wiki/Ritel" class="mw-redirect" title="Ritel">Eceran</a></li> <li><a href="/wiki/Manajemen_merek" title="Manajemen merek">Kelola merek</a></li> <li><a href="/w/index.php?title=Pemasaran_berbasis_akuntan&action=edit&redlink=1" class="new" title="Pemasaran berbasis akuntan (halaman belum tersedia)">Pemasaran berbasis akuntan</a></li> <li><a href="/wiki/Etika_pemasaran" title="Etika pemasaran">Etika pemasaran</a></li> <li><a href="/w/index.php?title=Efektivitas_pemasaran&action=edit&redlink=1" class="new" title="Efektivitas pemasaran (halaman belum tersedia)">Efektivitas pemasaran</a></li> <li><a href="/wiki/Riset_pasar" title="Riset pasar">Penelitian pasar</a></li> <li><a href="/wiki/Segmentasi_pasar" title="Segmentasi pasar">Segmentasi pasar</a></li> <li><a href="/wiki/Strategi_pemasaran" title="Strategi pemasaran">Strategi pemasaran</a></li> <li><a href="/wiki/Manajemen_pemasaran" title="Manajemen pemasaran">Kelola pemasaran</a></li> <li><a href="/wiki/Dominasi_pasar" title="Dominasi pasar">Dominasi pasar</a></li> <li><a href="/wiki/Sistem_Informasi_Pemasaran" class="mw-redirect" title="Sistem Informasi Pemasaran">Sistem Informasi Pemasaran</a></li></ul></div></div></td> </tr><tr><td class="sidebar-content"> <div class="sidebar-list mw-collapsible mw-collapsed"><div class="sidebar-list-title" style="background: #eef; text-align: center;">Konten promosi</div><div class="sidebar-list-content mw-collapsible-content"> <ul><li><a href="/wiki/Iklan" title="Iklan">Iklan</a></li> <li><a href="/wiki/Merek" title="Merek">Merek</a></li> <li><a href="/w/index.php?title=Underwriting_spot&action=edit&redlink=1" class="new" title="Underwriting spot (halaman belum tersedia)">Underwriting</a></li> <li><a href="/wiki/Pemasaran_langsung" class="mw-redirect" title="Pemasaran langsung">Pemasaran langsung</a></li> <li><a href="/wiki/Penjualan" title="Penjualan">Penjualan</a></li> <li><a href="/wiki/Penempatan_produk" title="Penempatan produk">Penempatan produk</a></li> <li><a href="/wiki/Publikasi" title="Publikasi">Publikasi</a></li> <li><a href="/wiki/Promosi_penjualan" title="Promosi penjualan">Promosi penjualan</a></li> <li><a href="/w/index.php?title=Pemasaran_loyalis&action=edit&redlink=1" class="new" title="Pemasaran loyalis (halaman belum tersedia)">Pemasaran loyalis</a></li> <li><a href="/w/index.php?title=Premium_(pemasaran)&action=edit&redlink=1" class="new" title="Premium (pemasaran) (halaman belum tersedia)">Premium</a></li> <li><a href="/w/index.php?title=Hadiah_(pemasaran)&action=edit&redlink=1" class="new" title="Hadiah (pemasaran) (halaman belum tersedia)">Hadiah</a></li> <li><i><a href="/wiki/Penganvasan" title="Penganvasan">Canvassing</a></i></li></ul></div></div></td> </tr><tr><td class="sidebar-content"> <div class="sidebar-list mw-collapsible mw-collapsed"><div class="sidebar-list-title" style="background: #eef; text-align: center;">Media promosi</div><div class="sidebar-list-content mw-collapsible-content"> <ul><li><a href="/wiki/Percetakan" title="Percetakan">Percetakan</a></li> <li><a href="/wiki/Publikasi" title="Publikasi">Publikasi</a></li> <li><a href="/wiki/Penyiaran" title="Penyiaran">Penyiaran</a></li> <li><i><a href="/w/index.php?title=Out-of-home_advertising&action=edit&redlink=1" class="new" title="Out-of-home advertising (halaman belum tersedia)">Out-of-home</a></i></li> <li><a href="/wiki/Pemasaran_Internet" title="Pemasaran Internet">Pemasaran Internet</a></li> <li><a href="/w/index.php?title=Point_of_sale&action=edit&redlink=1" class="new" title="Point of sale (halaman belum tersedia)">Titik penjualan</a></li> <li><a href="/w/index.php?title=Barang_promosi&action=edit&redlink=1" class="new" title="Barang promosi (halaman belum tersedia)">Barang promosi</a></li> <li><a href="/wiki/Pemasaran_Digital" class="mw-redirect" title="Pemasaran Digital">Pemasaran Digital</a></li> <li><i><a href="/wiki/In-game_advertising" title="In-game advertising">In-game</a></i></li> <li><a href="/wiki/Demo_produk" title="Demo produk">Demo produk</a></li> <li><a href="/wiki/Pemasaran_kata_dari_mulut" title="Pemasaran kata dari mulut">Pemasaran kata dari mulut</a></li> <li><a href="/wiki/Duta_merek" title="Duta merek">Duta merek</a></li> <li><i><a href="/w/index.php?title=Drip_Marketing&action=edit&redlink=1" class="new" title="Drip Marketing (halaman belum tersedia)">Drip Marketing</a></i></li></ul></div></div></td> </tr><tr><td class="sidebar-navbar"><style data-mw-deduplicate="TemplateStyles:r18590415">.mw-parser-output .navbar{display:inline;font-size:88%;font-weight:normal}.mw-parser-output .navbar-collapse{float:left;text-align:left}.mw-parser-output .navbar-boxtext{word-spacing:0}.mw-parser-output .navbar ul{display:inline-block;white-space:nowrap;line-height:inherit}.mw-parser-output .navbar-brackets::before{margin-right:-0.125em;content:"[ "}.mw-parser-output .navbar-brackets::after{margin-left:-0.125em;content:" ]"}.mw-parser-output .navbar li{word-spacing:-0.125em}.mw-parser-output .navbar-mini abbr{font-variant:small-caps;border-bottom:none;text-decoration:none;cursor:inherit}.mw-parser-output .navbar-ct-full{font-size:114%;margin:0 7em}.mw-parser-output .navbar-ct-mini{font-size:114%;margin:0 4em}.mw-parser-output .infobox .navbar{font-size:100%}.mw-parser-output .navbox .navbar{display:block;font-size:100%}.mw-parser-output .navbox-title .navbar{float:left;text-align:left;margin-right:0.5em}</style><div class="navbar plainlinks hlist navbar-mini"><ul><li class="nv-lihat"><a href="/wiki/Templat:Pemasaran" title="Templat:Pemasaran"><abbr title="Lihat templat ini">l</abbr></a></li><li class="nv-bicara"><a href="/w/index.php?title=Pembicaraan_Templat:Pemasaran&action=edit&redlink=1" class="new" title="Pembicaraan Templat:Pemasaran (halaman belum tersedia)"><abbr title="Diskusikan templat ini">b</abbr></a></li><li class="nv-sunting"><a class="external text" href="https://id.wikipedia.org/w/index.php?title=Templat:Pemasaran&action=edit"><abbr title="Sunting templat ini">s</abbr></a></li></ul></div></td></tr></tbody></table> <style data-mw-deduplicate="TemplateStyles:r18844875">.mw-parser-output .hatnote{font-style:italic}.mw-parser-output div.hatnote{padding-left:1.6em;margin-bottom:0.5em}.mw-parser-output .hatnote i{font-style:normal}.mw-parser-output .hatnote+link+.hatnote{margin-top:-0.5em}</style><div role="note" class="hatnote navigation-not-searchable">Untuk <a href="/wiki/Kotamadya" class="mw-redirect" title="Kotamadya">kotamadya</a> di <a href="/wiki/Spanyol" title="Spanyol">Spanyol</a>, lihat <a href="/wiki/Jasa,_Spanyol" title="Jasa, Spanyol">Jasa, Spanyol</a>.</div> <p>Dalam <a href="/wiki/Ilmu_ekonomi" title="Ilmu ekonomi">ilmu ekonomi</a>, <b>jasa</b> atau <b>layanan</b> adalah aktivitas ekonomi yang melibatkan sejumlah interaksi dengan konsumen atau dengan barang-barang milik, tetapi tidak menghasilkan transfer <a href="/wiki/Kepemilikan" title="Kepemilikan">kepemilikan</a>. </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="Definisi">Definisi</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Jasa&veaction=edit&section=1" title="Sunting bagian: Definisi" class="mw-editsection-visualeditor"><span>sunting</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Jasa&action=edit&section=1" title="Sunting kode sumber bagian: Definisi"><span>sunting sumber</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Banyak ahli yang mendefinisikan "jasa" diantaranya adalah: </p> <ul><li>Phillip Kotler: Jasa adalah setiap tindakan atau unjuk kerja yang ditawarkan oleh salah satu pihak ke pihak lain yang secara prinsip intangibel dan tidak menyebabkan perpindahan kepemilikan apapun. Produksinya bisa terkait dan bisa juga tidak terikat pada suatu produk fisik.</li> <li>Adrian Payne: Jasa adalah aktivitas <a href="/wiki/Ekonomi" title="Ekonomi">ekonomi</a> yang mempunyai sejumlah elemen (nilai atau manfaat) intangibel yang berkaitan dengannya, yang melibatkan sejumlah interaksi dengan <a href="/wiki/Konsumen" title="Konsumen">konsumen</a> atau dengan barang-barang milik, tetapi tidak menghasilkan transfer kepemilikan. Perubahan daiam kondisi bisa saja muncul dan produksi suatu jasa bisa memiliki atau bisa juga tidak mempunyai kaitan dengan produk fisik.</li> <li>Christian Gronross: Jasa adalah proses yang terdiri atas serangkaian aktivitas intangible yang biasanya (namun tidak harus selalu) terjadi pada interaksi antara pelanggan dan <a href="/wiki/Karyawan" class="mw-redirect" title="Karyawan">karyawan</a> jasa dan atau sumber daya fisik atau barang dan atau sistem penyedia jasa, yang disediakan sebagai solusi atas masalah pelanggan". Interaksi antara penyedia jasa dan pelanggan kerap kali terjadi dalam jasa, sekalipun pihak-pihak yang terlibat mungkin tidak menyadarinya. Selain itu, dimungkinkan ada situasi di mana pelanggan sebagai <a href="/wiki/Individu" title="Individu">individu</a> tidak berinteraksi langsung dengan perusahaan jasa.</li></ul> <p><br /> Jasa sering dipandang sebagai suatu fenomena yang rumit. Kata jasa itu sendiri mempunyai banyak arti, dari mulai pelayanan personal (personal service) sampai jasa sebagai suatu produk. Sejauh ini sudah banyak pakar pemasaran jasa yang telah berusaha mendefinisikan pengertian jasa. Berikut ini adalah beberapa di antaranya :  </p><p>"A service is an activity or a series of activities which take place in interactions with a contact person or physical machine and which provides consumer satisfaction" (Lehtinen, 1983).   "A service is any activity of benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anyrhing. Its production may or may not be tied to aphysical product" (Kotler, 1988). </p><p>Selanjutnya, Valarie A. Zethaml & Mary Jo Bitner (1996) memberikan batasan tentang service (jasa) sebagai berikut:   "Service is all economic activities whose output is not a physical product or construction is generally consumed at that time it is produced, and provides added value in forms (such as convenience, amusement, comfort or health)".  Jadi pada dasarnya jasa merupakan semua aktivitas ekonomi yang hasilnya tidak merupakan produk dalam bentuk fisik atau kontruksi, yang biasanya dikonsumsi pada saat yang sama dengan waktu dihasilkan dan memberikan nilai tambah (seperti misalnya kenyamanan, hiburan, kesenangan atau kesehatan) atau pemecahan atas masalah yang dihadapi konsunen.  </p><p>Tidak jauh berbeda dengan definisi di atas, Kotler (2004) mendefinisikan jasa sebagai : “setiap tindakan atau kegiatan yang dapat ditawarkan oleh satu pihak kepada pihak lain, pada dasarnya tidak berwujud dan tidak mengakibatkan kepemilikan apapun. Produksi jasa mungkin berkaitan dengan produk fisik atau tidak.”  Sementara perusahaan yang memberikan operasi jasa adalah mereka yang memberikan konsumen produk jasa baik yang berwujud atau tidak, seperti transportasi, hiburan, restauran, dan pendidikan.   Dari berbagai definisi di atas, tampak bahwa di dalam jasa selalu ada aspek interaksi antara pihak konsumen dan pemberi jasa, meskipun pihak pihak yang terlibat tidak selalu menyadari. Jasa juga bukan merupakan barang, ia adalah suatu proses atau aktivitas, dan aktivitas-aktivitas tersebut tidak berwujud. Meski para pakar memiliki beberapa perbedaan dalam mendefinisikan jasa, tapi tidak perlu diperdebatkan lebih lanjut. Namun akan lebih bermanfaat untuk melihat karakteristik yang sama yang melekat pada jasa.<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Karakteristik_jasa">Karakteristik jasa</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Jasa&veaction=edit&section=2" title="Sunting bagian: Karakteristik jasa" class="mw-editsection-visualeditor"><span>sunting</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Jasa&action=edit&section=2" title="Sunting kode sumber bagian: Karakteristik jasa"><span>sunting sumber</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Seringkali dikatakan bahwa jasa memiliki karakteristik unik yang membedakannya dari barang atau produk-produk manufaktur. Empat karakteristik yang paling sering dijumpai dalam jasa dan pembeda dari barang pada umumnya adalah (Payne, 2001:9): </p> <ul><li><b>Tidak berwujud</b></li></ul> <p>Jasa bersifat abstrak dan tidak berwujud, berarti jasa tidak dapat dilihat, dirasakan, dicicipi atau disentuh seperti yang dapat dirasakan dari suatu barang. </p> <ul><li><b>Heteregonitas</b></li></ul> <p>Jasa merupakan variabel non – standar dan sangat bervariasi. Artinya, karena jasa itu berupa suatu unjuk kerja, maka tidak ada hasil jasa yang sama walaupun dikerjakan oleh satu orang. Hal ini dikarenakan oleh interaksi manusia (karyawan dan konsumen) dengan segala perbedaan harapan dan persepsi yang menyertai interaksi tersebut. </p> <ul><li><b>Tidak dapat dipisahkan</b></li></ul> <p>Jasa umumnya dihasilkan dan dikonsumsi pada saat yang bersamaan, dengan partisipasi konsumen dalam proses tersebut. Berarti, konsumen harus berada di tempat jasa yang dimintanya, sehingga konsumen melihat dan bahkan ikut ambil bagian dalam proses produksi tersebut. </p> <ul><li><b>Tidak tahan lama</b></li></ul> <p>Jasa tidak mungkin disimpan dalam persediaan. Artinya, jasa tidak bisa disimpan, dijual kembali kepada orang lain, atau dikembalikan kepada produsen jasa di mana ia membeli jasa. </p><p>Sedangkan karakteristik jasa menurut Kotler dan Keller adalah sebagai berikut: </p> <ul><li><b>Tidak berwujud</b></li></ul> <p>Berbeda dari produk fisik, jasa tidak dapat dilihat, dirasa, diraba, didengar, atau dicium sebelum dibeli. </p> <ul><li><b>Tidak terpisahkan</b></li></ul> <p>Biasanya jasa dihasilkan dan dikonsumsi secara bersamaan. Hal ini tidak berlaku bagi barang-barang fisik yang diproduksi, disimpan sebagai persediaan, didistribusikan melalui banyak penjual, dan dikonsumsi kemudian. Jika seseorang memberikan jasa tersebut, penyedianya adalah bagian dari jasa itu. Karena klien tersebut juga hadir pada saat jasa itu dihasilkan, interaksi penyediaan klien merupakan ciri khusus pemasaran jasa. </p> <ul><li><b>Bervariasi</b></li></ul> <p>Karena bergantung pada siapa memberikannya serta kapan dan dimana diberikan, jasa sangat bervariasi. </p> <ul><li><b>Tidak tahan lama</b></li></ul> <p>Jasa tidak dapat disimpan. Sifat jasa yang mudah rusak tersebut tidak akan menjadi masalah apabila permintaan tetap berjalan lancar. </p> <div class="mw-heading mw-heading2"><h2 id="Bisnis_jasa">Bisnis jasa</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Jasa&veaction=edit&section=3" title="Sunting bagian: Bisnis jasa" class="mw-editsection-visualeditor"><span>sunting</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Jasa&action=edit&section=3" title="Sunting kode sumber bagian: Bisnis jasa"><span>sunting sumber</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Contoh dari bisnis jasa yang perkembangannya cukup pesat adalah: </p> <ol><li>Bisnis jasa: <a href="/wiki/Konsultan" title="Konsultan">konsultan</a>, <a href="/wiki/Keuangan" title="Keuangan">keuangan</a>, <a href="/wiki/Perbankan" class="mw-redirect" title="Perbankan">perbankan</a></li> <li>Perdagangan jasa: <a href="/wiki/Eceran" title="Eceran">eceran</a>, pemeliharaan dan <a href="/wiki/Perbaikan" title="Perbaikan">perbaikan</a></li> <li>Jasa infrastruktur: <a href="/wiki/Komunikasi" title="Komunikasi">komunikasi</a>, <a href="/wiki/Transportasi" title="Transportasi">transportasi</a></li> <li>Jasa personal/sosial: <a href="/wiki/Restoran" class="mw-redirect" title="Restoran">restoran</a>, <a href="/wiki/Perawatan_kesehatan" class="mw-redirect" title="Perawatan kesehatan">perawatan kesehatan</a></li> <li>Administrasi umum: <a href="/wiki/Pendidikan" title="Pendidikan">pendidikan</a>, <a href="/wiki/Pemerintah" title="Pemerintah">pemerintah</a></li></ol> <div class="mw-heading mw-heading2"><h2 id="Lihat_pula">Lihat pula</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Jasa&veaction=edit&section=4" title="Sunting bagian: Lihat pula" class="mw-editsection-visualeditor"><span>sunting</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Jasa&action=edit&section=4" title="Sunting kode sumber bagian: Lihat pula"><span>sunting sumber</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a href="/wiki/Barang" title="Barang">Barang</a></li> <li><a href="/wiki/Industri" title="Industri">Industri</a></li></ul> <div class="mw-heading mw-heading2"><h2 id="Referensi">Referensi</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Jasa&veaction=edit&section=5" title="Sunting bagian: Referensi" class="mw-editsection-visualeditor"><span>sunting</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Jasa&action=edit&section=5" title="Sunting kode sumber bagian: Referensi"><span>sunting sumber</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r18833634">.mw-parser-output .reflist{font-size:90%;margin-bottom:0.5em;list-style-type:decimal}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output .reflist-lower-roman{list-style-type:lower-roman}</style><div class="reflist"> <div class="mw-references-wrap"><ol class="references"> <li id="cite_note-1"><span class="mw-cite-backlink"><b><a href="#cite_ref-1">^</a></b></span> <span class="reference-text"><cite class="citation book">Lupiyoadi, Rambat (2014). <a rel="nofollow" class="external text" href="http://repository.ut.ac.id/4848/"><i>Pemasaran Jasa</i></a> (dalam bahasa Inggris). <b>1</b>. Jakarta: Universitas Terbuka. hlm. 1–40. <a href="/wiki/International_Standard_Book_Number" class="mw-redirect" title="International Standard Book Number">ISBN</a> <a href="/wiki/Istimewa:Sumber_buku/978-979-011-115-8" title="Istimewa:Sumber buku/978-979-011-115-8">978-979-011-115-8</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Pemasaran+Jasa&rft.place=Jakarta&rft.pages=1-40&rft.pub=Universitas+Terbuka&rft.date=2014&rft.isbn=978-979-011-115-8&rft.aulast=Lupiyoadi&rft.aufirst=Rambat&rft_id=http%3A%2F%2Frepository.ut.ac.id%2F4848%2F&rfr_id=info%3Asid%2Fid.wikipedia.org%3AJasa" class="Z3988"><span style="display:none;"> </span></span></span> </li> </ol></div></div>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Diperoleh dari "<a dir="ltr" href="https://id.wikipedia.org/w/index.php?title=Jasa&oldid=26418282">https://id.wikipedia.org/w/index.php?title=Jasa&oldid=26418282</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Istimewa:Daftar_kategori" title="Istimewa:Daftar kategori">Kategori</a>: <ul><li><a href="/wiki/Kategori:Pemasaran" title="Kategori:Pemasaran">Pemasaran</a></li></ul></div><div id="mw-hidden-catlinks" class="mw-hidden-catlinks mw-hidden-cats-hidden">Kategori tersembunyi: <ul><li><a href="/wiki/Kategori:CS1_sumber_berbahasa_Inggris_(en)" title="Kategori:CS1 sumber berbahasa Inggris (en)">CS1 sumber berbahasa Inggris (en)</a></li><li><a href="/wiki/Kategori:Artikel_yang_tidak_memiliki_referensi_Oktober_2024" title="Kategori:Artikel yang tidak memiliki referensi Oktober 2024">Artikel yang tidak memiliki referensi Oktober 2024</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> Halaman ini terakhir diubah pada 13 Oktober 2024, pukul 18.02.</li> <li id="footer-info-copyright">Teks tersedia di bawah <a rel="nofollow" class="external text" href="https://creativecommons.org/licenses/by-sa/4.0/deed.en">Lisensi Atribusi-BerbagiSerupa Creative Commons</a>; ketentuan tambahan mungkin berlaku. 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