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navigation</span></h3> <ul> <li><a href="https://servicemgt.imperial.ac.uk/ask">My ASK account</a></li><li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/contact-ict-service-desk/ict-service-desk-out-of-hours-support/">ICT Service Desk out of hours support</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/user-research/">Help shape the future of your digital campus</a></li> </ul> </li><li><span class="currentbranch0"><a href="/admin-services/ict/self-service/">Self service</a></span> <ul class="multilevel-linkul-0"> <li><span class="currentbranch1"><a href="/admin-services/ict/self-service/connect-communicate/">Connect and communicate</a></span> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/">Office 365</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/access-office-365/">Access Office 365</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/">Apps</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/microsoft-teams/">Microsoft Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/planner/">Planner</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/forms/">Forms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/yammer/">Yammer</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/microsoft-power-bi/">Power BI</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharepoint-online/">SharePoint</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/training-and-support/">Training and support</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/case-studies/">How is Office 365 being used across the College?</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/microsoft-copilot/">Microsoft Copilot</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/">Email</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/">How-to guides</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/setting-up-and-using-email/">Setting up and using email</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/setting-up-and-using-email/instructions-for-setting-up-your-email-client/">Instructions for setting up your email client</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/">Sharing calendars, resources and roles</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/create-shared-calendar/">Creating a shared calendar</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/access-shared-calendars-folders/">Accessing a shared calendar or a folder belonging to another user or resource</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/sharing-calendars-resources-and-roles/adding-a-shared-or-role-email-account/">Adding a shared or role email account</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/forwarding/">Email forwarding and automatic replies</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/forwarding/auto-email-sending/">Automated email sending services</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/">How to create and manage a distribution or mailing list</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/exchange-distribution-lists/">Exchange distribution lists</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/how-to-create-and-manage-a-distribution-or-mailing-list/mailman/">Mailman</a></li> <li><a href="/dev-sites/admin-services/ict/features/collaborate/">Office 365 groups</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/back-up-recover-email-staff/">Backing up and recovering emails</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/email/how-to-guides/back-up-recover-email-staff/archive-emails/">Archiving emails</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/email/faq/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/">User accounts and passwords</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/college-accounts-cids/">College Identifiers (CIDs)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/set-up/">Account setup</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/activate/">Activate your Imperial account</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/manage-your-account/">Manage your account</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/user-accounts-passwords/change-reset-password/">Change or reset a password</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/">Wi-Fi and networks</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/">Access the wireless (Wi-Fi) network</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/imperial-wpa/">Imperial-WPA: College members</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wifi/eduroam/">eduroam</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/access-wired-network/">Access the wired network</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/register-a-device-on-the-halls-of-residence-network/">Register a device on the Halls of Residence network</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/network-blocks-and-bans/">Network blocks and bans</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/network-infrastructure/">Network infrastructure</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/">New Wi-Fi</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/new-wi-fi-benefits/">New Wi-Fi benefits</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/wifi-and-networks/next-gen-wifi/new-wi-fi-project-timeline/">New Wi-Fi project timeline</a></li> </ul> </li> </ul> </li> <li><span class="currentbranch2"><a href="/admin-services/ict/self-service/connect-communicate/remote-access/">Accessing services remotely</a></span> <ul class="multilevel-linkul-2"> <li><span class="currentbranch3"><a href="/admin-services/ict/self-service/connect-communicate/remote-access/unified-access/">Unified Access</a></span></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/remotely-access-my-college-computer/">Remotely access my College computer</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/remotely-access-my-college-computer/wake-my-pc/">Wake my PC</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/azure-virtual-desktop/">Azure Virtual Desktop</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/virtual-private-network-vpn/">Virtual private network (VPN)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/censorship/">Internet censorship and access to software in other countries</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/censorship/guidance-for-those-working-from-china/">Guidance for those working from China</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/effective-remote-working/">Effective remote working</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/working-remotely/">Stay secure when working remotely</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/">Sharing and collaboration tools</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharepoint-online/">SharePoint</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/wikis/">Wikis</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/box-storage/">Box</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/box-storage/moving-files-from-box-to-office-365-/">Moving files from Box to Office 365 </a></li> </ul> </li> <li><a href="/dev-sites/admin-services/ict/features/collaborate/">Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/">Zoom</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/accessing-zoom/">Accessing Zoom</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/">Zoom Meetings</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/changes-to-pmi-personal-meeting-id/">Changes to PMI (Personal meeting ID)</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-meetings/zoom-meeting-administration-self-service-tool/">Zoom Meeting Administration Self Service Tool</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/breakout-rooms/">Breakout rooms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/webinars/">Webinars</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-rooms/">Zoom Rooms</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/recording-zoom-meetings/">Recording Zoom meetings</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-student-user-guide/">Zoom student user guide</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/when-to-use-zoom-or-teams/">When to use Zoom or Teams</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/zoom/zoom-training-support-and-faqs/">Zoom training, support and FAQs</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/yammer/">Yammer</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/sharing-files/">Sharing files</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/shared-group-space/">Shared group space</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/sharing-and-collaboration-tools/docusign-create-and-send-electronic-agreements/">DocuSign (create and send electronic agreements)</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/">Saving my files</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/onedrive-for-business/">OneDrive for Business</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/saving-my-files/file-sync-recovery-and-backup/">File sync, recovery and backup</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/">Hosting and storage</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/databases/">Databases</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/">Servers</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/terms-conditions/">Terms and conditions for virtual servers</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/websites/">Websites</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/public-cloud/">Public cloud</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/">Telephones and mobile</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/update-college-directory/">Update details on the College Directory</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/staff-mobiles/">Staff mobiles</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/place-a-telecoms-order/">Place a telecoms order</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/telephones-mobile/report-a-telecoms-fault/">Report a telecoms fault</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/">Computers and printing</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/computers-printing/campus-computers/">Campus computers</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/campus-computers/improving-login-times-for-shared-devices/">Using shared devices on our campuses</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/">Staff computers</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/">Device Management</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/apple-device-management/">Apple Device Management</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/staff-computers/device-management/windows-device-management/">Windows Device Management</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/">Windows 11</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/benefits-of-windows-11/">Benefits of Windows 11</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/upgrade-to-windows-11/">Upgrade to Windows 11</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/windows-10-to-11-faqs-and-support/">Windows 10 to 11 FAQs and support</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/ie-mode/">Internet Explorer compatability mode for Edge</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/windows-10/ie-mode/test-page/">Internet Explorer mode test page</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/">Printing, photocopying and scanning</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/how-to-print/">Print, scan and photocopy documents</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/install-print-drivers/">Install print drivers</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/cost/">Printing costs</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/buy-credit/">Pay for printing and photocopying</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/non-touch-card-printers/">Using printers without touch card readers</a></li> <li><a href="https://ictprintservice.imperial.ac.uk/" target="_blank">Access the mobile printing portal</a></li> <li><a href="https://ictprintservice.imperial.ac.uk">Check print credit balance</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/printing-photocopying-and-scanning/faq/">FAQ: Printing</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/">Get devices and software</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/buy-computers-and-devices/">Buy computers and devices</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/">Get software</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/get-software-for-students/">Get software for students</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/get-software-for-staff/">Get software for staff</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/software-hub/">Software Hub</a></li> <li><a href="/admin-services/ict/self-service/computers-printing/devices-and-software/get-software/academia/">Academia</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/computers-printing/conditions-of-use-of-it-resources/">Conditions of Use of IT Resources</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/">Research support</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/research-support/rcs/">Research Computing Service</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/">Get Access</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/">Terms and Conditions</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/rcs-access-policy/">RCS Access Policy</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-access/terms-and-conditions/citing-the-service/">Citing the service</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/">Get support</a> <ul class="multilevel-linkul-3"> <li><a href="https://selfservice.rcs.imperial.ac.uk/" target="_blank" class="">Research Computing Self-service</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/contact-us/">Raise a ticket and contact us</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/faqs/">Frequently asked questions</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/get-support/training/">Training</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/">Service offering</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/big-data-and-analytical-unit-bdau/">Big Data and Analytical Unit (BDAU)</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/hpc/">High Performance Computing</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/rds/">Research Data Store</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/interactive-research-computing/">Interactive Research Computing</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/">Research Software Engineering</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/software-projects/">Software projects</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/open-source-booster/">Open-source booster</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/code-surgeries/">Code surgeries</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/resources-for-pis/">Resources for PIs</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/department-rse-support/">Department RSE support</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/rse-toolkit/">RSE toolkit</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/case-studies/">Case studies</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/legal-information/">Legal information</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/about-the-team/">About the team</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/charging-structure/">Charging structure</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/trusted-research-environment/">Trusted Research Environment (TRE)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/trusted-research-environment/acceptable-use-policy/" class="">Acceptable Use Policy</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/">About us</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/platforms/">Research Computing Platforms</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/service-offering/research-software-engineering/about-the-team/">Research Software Engineering</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/research-management-applications/">Research Management Applications</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/">Strategic team</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/governance/">Governance</a></li> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/jobs/">Work with us</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/research-support/rcs/about/jobs/hpc_rse_experience_programme/">The HPC and RSE Experience Programme</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/hosting-and-storage/servers/">Virtual Servers</a></li> <li><a href="/admin-services/ict/self-service/research-support/management-of-research-data-and-code/">Management of research data and code</a></li> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/">Research support systems</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/github/">GitHub</a></li> <li><a href="http://www3.imperial.ac.uk/researchsupport/">Contact the Research Office</a></li> <li><a href="/admin-services/library/">Contact the Library</a></li> <li><a href="http://icis.imperial.ac.uk/">Access ICIS</a></li> <li><a href="https://symplectic.imperial.ac.uk/homepage.html">Access Symplectic Elements</a></li> <li><a href="http://spiral.imperial.ac.uk/">Access Spiral Digital Repository</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/support/research-facilities/">Access Research Facilities Directory</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/preparing-and-costing-a-proposal/">Costing a Research Proposal</a></li> <li><a href="/admin-services/ict/self-service/research-support/research-support-systems/research-data-environments/">Research data environments</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/grants/">Research grants (ICIS)</a></li> <li><a href="/research-and-innovation/support-for-staff/research-office/support/research-facilities/research-facilities-directory/">Research Facilities Directory</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/imperial-college-analytics-ica/">Imperial College Analytics (ICA)</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/">Administrative systems</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/">Imperial College Information Systems (ICIS)</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/login/">Access ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/">Request access to ICIS modules</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/finance/">Finance module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/grants/">Grants module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/hr/">HR module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/purchasing/">Purchasing module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/student-system/">Student System (Banner)</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/cid-generator/">Individual Person CID generator</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/request-access-modules/payroll/">Payroll module</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/register-contingent-workers/">Long-term visitor or contractor (contingent worker)</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/">Set up contingent workers in ICIS</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/set-up-contingent-workers/register-contingent-workers/">Register new contingent workers in ICIS</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/reporting-tools/">Reporting tools for ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/training/">ICIS training</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/support/">ICIS support contacts</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/using-icis-forms/">Using ICIS forms</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/admin-systems/icis/using-icis-forms/microsoft-edge-windows-10-only/">Microsoft Edge (Windows 10 only)</a></li> </ul> </li> <li><a href="http://icis.imperial.ac.uk/" target="_blank">Login to ICIS</a></li> <li><a href="https://secureaccess.imperial.ac.uk/dana-na/auth/url_default/welcome.cgi" target="_blank">Login to ICIS remotely</a></li> <li><a href="http://www.imperial.ac.uk/ict/servicedesk/icis/" target="_blank">Request access to ICIS modules via ICIS Authorisation</a></li> <li><a href="https://www.imperial.ac.uk/cidgenerator/login.aspx" target="_blank">Login to the Corporate CID Generator</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/login-faq/">FAQ: Logging in to ICIS</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/icis/authorisation-faq/">FAQ: ICIS Authorisation</a></li> <li><a href="https://www.imperial.ac.uk/research-and-innovation/research-office/">Contact the Research Office</a></li> <li><a href="https://www.imperial.ac.uk/finance">Contact the Finance Office</a></li> <li><a href="https://www.imperial.ac.uk/human-resources/about-us/contact-us/systems-and-information/">Contact HR ICIS Support</a></li> <li><a href="https://www.imperial.ac.uk/finance/purchasing/contact-us/purchasing-accounts-payable-and-expenses-helpdesk/">Contact the Purchasing Help Desk</a></li> <li><a href="https://www.imperial.ac.uk/admin-services/registry/">Contact Registry</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/student-system/">Student System (Banner)</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/contact-ict-service-desk/">Report a technical problem with Student System (Banner): contact the ICT Service Desk</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/admin-systems/i360/">Imperial 360</a></li> <li><a href="/admin-services/ict/self-service/admin-systems/my-imperial/">My Imperial</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/business-analytics/">Business Analytics</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/business-analytics/data-and-analytics/">Data and Analytics</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/">Business Analytics Tools</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/imperial-college-analytics-ica/">Imperial College Analytics (ICA)</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/microsoft-power-bi/">Microsoft Power BI</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/discoverer/">Discoverer</a></li> <li><a href="/admin-services/ict/self-service/business-analytics/business-analytics-tools/business-analytics-super-users/">Business Analytics Super Users</a></li> <li><a href="/staff/tools-and-reference/web-guide/tools/analytics-dashboards/">Access Google Analytics dashboards</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/">Digital Education Services</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/">Getting Started</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/academic-staff/">Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/non-academic-staff/">Non-Academic Staff</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/getting-started/guest-lecturer-or-presenter/">Guest Lecturer or Presenter</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/">Student</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/">Audio Visual Services</a> <ul class="multilevel-linkul-2"> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/PanoptoRoomInfo/" target="_blank">Teaching Spaces with Panopto</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/purchase-av-equipment/">Purchase AV equipment</a></li> <li><a href="https://www.imperial.ac.uk/staff/tools-and-reference/web-guide/tools/digital-signage/" class="">Digital Signage</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/">IT support for teaching spaces</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/it-support-for-teaching-spaces/av-support-videos/">AV support videos</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/">Help Guides</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/airtame/">Airtame</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/sennheiser-mobileconnect/">Sennheiser MobileConnect</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/hearing-loops-in-teaching-spaces/">Hearing loops in teaching spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/preparing-for-teaching-in-imperial-spaces/">Preparing for teaching in Imperial spaces</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/audio-visual-services/help-guides/best-practice-while-using-av-in-teaching-spaces/">Best practice while using AV in teaching spaces</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/">Digital Education Platforms</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/">Panopto (Lecture recording)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/">Panopto Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/schedule-a-recording/">Schedule a recording</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/add-captions-to-panopto-asr-and-verbit/">Add Captions to Panopto (ASR and Verbit)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-staff-user-guide/panopto-self-service-administration-tool/">Panopto Self Service Administration Tool</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-app/">Panopto mobile App</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/panopto/panopto-accessibility-statement/">Panopto accessibility statement</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard Learn (Virtual Learning Environment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/">Blackboard Learn Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/courses/">Courses</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/course-banners/">Course Banners</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/create-content/">Create content</a> <ul class="multilevel-linkul-5"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/create-content/create-matlab-coding-problems-in-blackboard/">Create MATLAB coding problems in Blackboard</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-help-for-staff/enrol-users/">Enrol users</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-app/">Blackboard App</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-accessibility-statement/">Blackboard accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/">Blackboard Learn Ultra Base Navigation</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/frequently-asked-questions/">Frequently Asked Questions</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/blackboard-learn-ultra-base-navigation/things-to-try-with-ultra-base-navigation/">Things to Try with Ultra Base Navigation</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/">Anthology Ally (Accessible Content Help)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/ally-for-students/">Ally for students</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/anthology-ally-accessible-content-help/ally-for-staff/">Ally for staff</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/">Turnitin (Text matching software)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/">Turnitin (for students)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/submit-an-assignment/">Submit an assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/view-my-grades/">View my Grades</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/access-my-similarity-reports/">Access My Similarity Reports</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-students/access-to-turnitin-submissions-prior-to-july-2022/">Access to Turnitin submissions prior to July 2022</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/">Turnitin (for staff)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/access-turnitin/">Access Turnitin</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/create-an-assignment/">Create an assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/grade-a-turnitin-assignment/">Grade a Turnitin assignment</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/check-similarity/">Check Similarity</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/delete-a-paper/">Delete a paper</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/use-peermark/">Use Peermark</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-for-staff/access-to-turnitin-submissions-prior-to-july-2022/">Access to Turnitin submissions prior to July 2022</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/turnitin/turnitin-accessibility-statement/">Turnitin accessibility statement</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/">Mentimeter (Real-time polling)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mentimeter/mentimeter-accessibility-statement/">Mentimeter accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/">Microsoft Teams (For Teaching and Learning)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/creating-and-managing-a-team/">Creating and managing a Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/adding-staff-and-students-to-a-team/">Adding staff and students to a Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/add-content-to-your-team/">Add content to your Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/setting-up-meetings-in-teams/">Setting up meetings in Teams</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/breakout-rooms-in-teams/">Breakout Rooms in Teams</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/moving-teams-recordings-into-panopto-/">Moving Teams Recordings into Panopto </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/teams-for-students/">Teams for Students</a></li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/apps/microsoft-teams/">Microsoft Teams (Office 365)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/microsoft-teams-for-teaching-and-learning/teams-rooms/">Teams Rooms</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/">Feedback Fruits (Peer Assessment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feedback-fruits-peer-assessment/imperial-accessibility-statement-feedback-fruits-/">Imperial accessibility statement Feedback Fruits </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/webpa/">WebPA (Peer Assessment)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/">Möbius Assessment (Mathematics tool)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/mobius-assessment-mathematics-tool/mobius-accessibility-statement/">Möbius accessibility statement</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/">WISEflow (Online Assessment)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/">WISEflow Help for Staff</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/supporter/">Supporter</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/manager/">Manager</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/reviewer/">Reviewer</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/author/">Author</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/invigilator/">Invigilator</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/wiseflow-online-assessment/wiseflow-help-for-staff/assessor/">Assessor</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integration</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/">Schoolyear Safe Exam Workspace (Secure Exams)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-students/">Schoolyear Safe Exam Workspace (Help for students)</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/">Schoolyear Safe Exam Workspace (Help for staff)</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/setting-up-a-sew-exam/">Setting up a SEW exam</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/supporting-a-sew-exam/">Supporting a SEW exam</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/schoolyear-safe-exam-workspace-secure-exams/schoolyear-safe-exam-workspace-help-for-staff/frequently-asked-questions/">Frequently asked questions</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/">Starfish (Welfare and academic support)</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/how-to-guides-and-support/">How-to guides and support</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/glossary-of-terms/">Glossary of terms</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/starfish-representatives/">Starfish representatives</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/starfish/terms-of-use-and-data-protection/">Terms of use and Data protection</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/">ed discussion</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/ed-discussion/ed-discussion-accessibility-statement-/">ed discussion accessibility statement </a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/banner-integrations-with-digital-education-services/">Banner Integrations with Digital Education Services</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/teaching-and-learning-policies/">Teaching and Learning Policies</a></li> <li><a href="https://www.imperial.ac.uk/ict/elearning-apps/IWantTo/" target="_self">Find service by use case</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/feature-requests/">Feature requests</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/multi-factor-authentication-mfa-in-cluster-rooms-and-lecture-theatres/">Multi-factor Authentication (MFA) in cluster rooms and lecture theatres</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/">Digital Education Innovation Services</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/digital-education-innovation-pilot-policy/">Digital Education Innovation Pilot Policy</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-innovation-services/glossary/">Glossary</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/digital-education-services/meet-the-team/">Meet The Team</a></li> <li><a href="/admin-services/ict/self-service/digital-education-services/diged_webinar_week/">DigEd Webinar Week 2023</a></li> <li><a href="/admin-services/ict/" target="_blank" class="">ICT Homepage</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/">Be Secure (IT Security)</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/">Passwords and extra security</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/passwords/">Passwords</a></li> <li><a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">Multi-factor authentication</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/installing-updates-and-antivirus/">Installing updates and antivirus</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/installing-updates-and-antivirus/upgrading-your-macos/">Upgrading your macOS</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/">Keep your files and data safe</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/">Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/eventbrite/">Eventbrite Guidance</a></li> <li><a href="/admin-services/ict/self-service/be-secure/keep-your-files-and-data-safe/cloud-apps/zoom/">Zoom Guidance</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/">Spam, phishing and malware</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/report-message-add-in/">Report message add-in</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/spam/">Spam quarantine</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/web-filtering/">Web Filtering</a></li> <li><a href="/admin-services/ict/self-service/be-secure/spam-phishing-and-malware/fake-websites/">Fake websites</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/keeping-mobiles-and-tablets-protected/">Keeping mobiles and tablets protected</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/keeping-mobiles-and-tablets-protected/wipe-data-mobile-device/">Wipe a mobile device remotely using College's Active Sync</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/">Encrypt and protect your data</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/symantec-file-share-encryption/">Symantec File Share Encryption</a></li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/cloud-data/">Encrypt data stored in the cloud</a></li> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/bitlocker/">Bitlocker</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/self-service/be-secure/encrypt-and-protect-your-data/bitlocker/bitkey-recovery-mbam/">Bitkey Recovery (MBAM)</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/self-service/be-secure/information-systems-security-policies/">Information Systems Security Policies</a></li> <li><a href="/admin-services/ict/self-service/be-secure/security-awareness-training/">Information Security Awareness training</a></li> <li><a href="/admin-services/ict/self-service/be-secure/contact-ict-security/">Contact ICT Security</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/training-and-resources/">Training and resources</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/training-and-resources/gartner/">Gartner IT strategy resources</a></li> <li><a href="/staff/tools-and-reference/web-guide/tools/qualtrics/">Survey software (Qualtrics)</a></li> <li><a href="/admin-services/staff-development/courses-and-programmes/online-learning/e-learning-courses/linkedin-learning/" class="">LinkedIn Learning</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/">Inclusive Technology</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/organisation-and-time-management/">Organisation and time management</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/writing-planning-and-proofreading/">Writing, planning and proofreading</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/reading/">Reading</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/note-taking/">Note taking</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/research-and-referencing/">Research and referencing</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/revision/">Revision</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/procrastination-and-stress-management/">Procrastination and stress management</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/live-webinars/">Live Webinars</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/online-training/">Online Training</a></li> <li><a href="/admin-services/ict/training-and-resources/inclusive-technology/accessibility/">Accessibility</a></li> </ul> </li> <li><a href="/admin-services/ict/self-service/connect-communicate/office-365/">Microsoft Office 365 resources</a></li> </ul> </li><li><a href="/admin-services/ict/about-ict/">About us</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/about-ict/digital-plan/">Digital Plan</a></li> <li><a href="/admin-services/ict/about-ict/leadership/">Leadership and organisational structure</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/leadership/cio/">Chief Information Officer (CIO)</a></li> <li><a href="/admin-services/ict/about-ict/leadership/technology-office/">Technology Office</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/">Products</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-lines/">Product lines</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/" class="">Product Release Notes</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/" class="">Student Lifecycle</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/student-lifecycle/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/" class="">Digital Campus</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/digital-campus/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/" class="">Cross Functional </a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-four-release-notes/" class="">Quarter four release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/cross-functional-/quarter-three-release-notes/" class="">Quarter three release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/" class="">Finance and Human Resources</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/finance-and-human-resources/quarter-two-release-notes/" class="">Quarter two release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/" class="">Data and Analytics</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-one-release-notes/" class="">Quarter one release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-three-release-notes/" class="">Quarter three release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/data-and-analytics/quarter-four-release-notes/" class="">Quarter four release notes</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/" class="">Research</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/quarter-two-release-notes/" class="">Quarter two release notes</a></li> <li><a href="/admin-services/ict/about-ict/leadership/products/product-release-notes/research/quarter-three-release-notes/" class="">Quarter three release notes</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/about-ict/leadership/research-computing-services/">Research Computing Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/infrastructure-and-shared-services/">Infrastructure and Shared Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/customer-success/">Customer Success</a></li> <li><a href="/admin-services/ict/about-ict/leadership/digital-education-services/">Digital Education Services</a></li> <li><a href="/admin-services/ict/about-ict/leadership/business-operations/">Business Operations</a></li> <li><a href="/admin-services/ict/about-ict/leadership/security/">Cyber Security Office</a></li> <li><a href="/admin-services/ict/about-ict/leadership/governance/">Governance</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/ict/about-ict/leadership/governance/certifications/">Our Certifications</a></li> <li><a href="/admin-services/operational-improvement/process-architecture/">Key Process Governance and Architecture</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/ict/about-ict/how-to-engage/">How to engage with ICT</a></li> <li><a href="/admin-services/ict/about-ict/ict-communities/">ICT communities</a></li> <li><a href="/admin-services/ict/about-ict/join-our-team/">Join our team</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/join-our-team/edi/">Equality, Diversity and Inclusion</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/women/">Women in ICT</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/">Sustainability in ICT</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/sustainability/the-lifecycle-of-your-device/">The lifecycle of your device</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/impact-of-technology-on-the-environment/">Impact of technology on the environment</a></li> <li><a href="/admin-services/ict/about-ict/sustainability/superheroes/">Be a sustainability superhero</a></li> </ul> </li> <li><a href="/admin-services/ict/about-ict/ict-awards/">ICT Awards</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/about-ict/ict-awards/nomination-guidance-for-ict-awards/">Nomination guidance for ICT awards</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/new-to-imperial/">New to Imperial</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/new-to-imperial/staff/">ICT resources for new staff</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/">ICT resources for new students</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/ict/new-to-imperial/students/get-online/">Get online</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/activate-your-imperial-account/">Activate your Imperial account</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/my-learning/">My learning</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/my-imperial-campus/">My Imperial Campus</a></li> <li><a href="/admin-services/ict/new-to-imperial/students/software-for-your-course/">Software for your course</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/ict/visitors-guests/">Visitors and guests</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/ict/visitors-guests/guest-account/">About guest accounts</a></li> <li><a href="/admin-services/ict/visitors-guests/request-guest-account/">Create a guest account</a></li> <li><a href="/admin-services/ict/visitors-guests/conference-guest-accounts/">Create conference guest accounts</a></li> <li><a href="https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx">Access the Guest Account system</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the ICT Service Desk if you have problems with Guest accounts</a></li> </ul> </li><li><a href="/admin-services/ict/remote/">Hybrid working</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/ict/"> Information and Communication Technologies </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/ict/">Information and Communication Technologies</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/ict/">Information and Communication Technologies</a></li><li><a href="/admin-services/ict/self-service/">Self service</a></li><li><a href="/admin-services/ict/self-service/connect-communicate/">Connect and communicate</a></li><li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/">Accessing services remotely</a></li><li><a href="/admin-services/ict/self-service/connect-communicate/remote-access/unified-access/">Unified Access</a></li> </ul> </div> <h1>Unified Access</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m"> <div class="row wysiwyg"> <p>Unified Access enables you to access Imperial applications, such as ICIS, from anywhere in the world, directly from your device, without requiring a VPN or the need to connect remotely to a desktop.</p> <p>The product that ICT is using to provide Unified Access is called Zscaler Private Access (ZPA). This service is available for all Imperial staff. </p> <p>Unified Access is available on Imperial laptops and can also be accessed from unmanaged or personal devices. Read the instructions below relevant to your device and operating system to get started.</p> <p><strong>NOTE</strong>: Once activated you should not use the VPN (either vpn.ic.ac.uk, OpenVPN or Pulse VPN) at the same time as Unified Access (ZPA). You will not need to use a Remote Desktop Connection (RDC) to connect to a desktop PC as Unified Access will provide access to services directly from your device.</p> <h2>Accessing Unified Access from an Imperial device</h2> <p>The Zscaler client connector software has been automatically rolled out to all managed laptops running Microsoft Windows or Apple MacOS.</p> </div> <div class="heading"> <h2 class="title sr-only"> Using Unified Access from a College managed device </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1277952" role="tab" id="tab_1277952" aria-controls="tabpanel_1277952" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Getting started with Unified Access on Windows </a> </li><li role="presentation"> <a href="#tabpanel_1277953" role="tab" id="tab_1277953" aria-controls="tabpanel_1277953" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Getting started with Unified Access on a Mac </a> </li> </ul> <section id='tabpanel_1277952' role='tabpanel' aria-labelledby='tab_1277952' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1277952' tabindex='0'> Getting started with Unified Access on Windows <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ol> <li>You will find the <strong>Zscaler client connector icon</strong> in the system tray on your device, and you can open it by double clicking or right-clicking and selecting ‘<strong>Open Zscaler’</strong>.</li> <li>The client should log you in automatically, if not, you will need to log in as <strong>username@ic.ac.uk</strong> with your standard Imperial password. You may also be prompted to approve the login with your usual <a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">multi-factor authentication (MFA) method</a>.</li> </ol> </div> </section><section id='tabpanel_1277953' role='tabpanel' aria-labelledby='tab_1277953' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1277953' tabindex='0'> Getting started with Unified Access on a Mac <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ol> <li>You will find the <strong>Zscaler client connector</strong> icon in the menu bar at the top of your computer screen.</li> <li>Click the icon and select '<strong>open</strong>', a dialog box will appear.</li> <li>You will need to log in as <strong>username@ic.ac.uk</strong> with your standard Imperial password. You may also be prompted to approve the login with your usual <a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">multi-factor authentication (MFA) method</a>.</li> <li>Mac users are required to reauthenticate Zsacler every 24 hours, this will continue until Apple release an update to change this behaviour. The Zscaler icon in the top right hand corner of your toolbar will have a red excalmation mark next to it when it needs to be reauthenticated. You should be able to open Zsacler and select reauthenticate.</li> </ol> </div> </section> </div> </div> <div class="row wysiwyg"> <h2>Using Unified Access on an unmanaged or personal device</h2> <p>The Zscaler client connector can be installed on Windows, Mac, Linux, Android & iOS. Once your account has been enabled you will need to install the software on your device which is available at our download site. <a href="https://uafiles.cc.ic.ac.uk/" target="_blank">Download the Zscaler client connector</a>. </p> <p>After installing the software, simply open the Zscaler client connector and log in as <strong>username@ic.ac.uk</strong> with your standard Imperial password. You may also be prompted to approve the login with your usual <a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">multi-factor authentication (MFA) method</a>.</p> </div> <div class="heading"> <h2 class="title sr-only"> Instructions for accessing UA on Windows, Linux and Mac </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1277962" role="tab" id="tab_1277962" aria-controls="tabpanel_1277962" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Installing Zscaler Client Connector on Windows </a> </li><li role="presentation"> <a href="#tabpanel_1278013" role="tab" id="tab_1278013" aria-controls="tabpanel_1278013" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Installing Zscaler Client Connector on Linux </a> </li><li role="presentation"> <a href="#tabpanel_1278017" role="tab" id="tab_1278017" aria-controls="tabpanel_1278017" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Installing Zscaler Client Connector on a Mac </a> </li> </ul> <section id='tabpanel_1277962' role='tabpanel' aria-labelledby='tab_1277962' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1277962' tabindex='0'> Installing Zscaler Client Connector on Windows <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ul> <li><a href="https://uafiles.cc.ic.ac.uk/" target="_blank">Download the Zscaler client connector</a>.</li> <li>Once the download is complete run the install file and follow the prompts on the screen.</li> <li>Press the “<strong>Next</strong>” button to begin installation. See example screenshots of install process below.</li> </ul> <p> <img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-1.png"/></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-2.png"/> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-3.png"/></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-4.png"/></p> <ul> <li>Once complete the grey logo for Zscaler will appear in your task bar, this indicates that the software is installed but not connected.</li> <li>Open the <strong>Zscaler app</strong> by clicking on the small grey logo in your task bar.</li> <li>A dialog box will appear asking you to sign in, please use your <strong>College username in the format username@ic.ac.uk.</strong></li> </ul> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-5.png"/></p> <ul> <li>It is possible that the connection will fail on the first attempt, especially if you are connected to the VPN service. If you see a message reading “<em><strong>unable to complete enrolment at this time</strong></em>”. Please ensure that the VPN / Open VPN / Pulse connections you have are disconnected and allow the software to re-try the connection once the countdown is complete.</li> <li>If this message does not go away, please contact the Service Desk on 020 759 49000. See example screenshot below of message.</li> </ul> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-6.png"/></p> <ul> <li>When the software connects successfully you will receive a popup reading “<strong>information, Private Access is Connected</strong>”, and the Zscaler icon in the task bar will turn blue. </li> </ul> <p><img class="one-third " alt="" src="/media/images/non-standard-dimensions/Windows-image-7.png" /></p> <ul> <li>This can be further verified in the Zscaler software by clicking the “<strong>Private Access</strong>” padlock symbol and checking that “<strong>Service Status</strong>” is showing as “<strong>ON</strong>”.</li> </ul> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Windows-image-8.png"/></p> </div> </section><section id='tabpanel_1278013' role='tabpanel' aria-labelledby='tab_1278013' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1278013' tabindex='0'> Installing Zscaler Client Connector on Linux <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Having downloaded the .run installer file, open a terminal window and change into the download directory (often “Downloads”):</p> <p>          <strong>cd Downloads</strong></p> <p>Make the file executable:</p> <p>          <strong>chmod a+x <installerfilename.run></strong></p> <p>Execute the file as the super user, ensuring to add the “<strong>userDomain</strong>” command line switch as this will prevent Zscaler prompting you for the domain every time you log in:</p> <p>         <strong> sudo ./<installerfilename.run> --userDomain ic.ac.uk</strong></p> <p>Enter your password for sudo if prompted and follow the instructions to install the software.</p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Linux-image-1.png"/></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br>Once installation is complete the Zscaler client should open automatically and prompt you to log in. Enter your <strong>username@ic.ac.uk</strong> as you would to connect to Office 365. You will be required to enter your password and may need to respond to a <a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">multi-factor authentication (MFA) request too</a>.</p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Linux-image-2.png"/></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br>Once connected you will see the Zscaler icon in the system tray will turn blue and under the “<strong>Private Access</strong>” (padlock icon) section within the client you will see the Service Status indicating “<strong>ON</strong>”.</p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Linux-image-3.png"/></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br>Periodically you will need to reauthenticate, indicated by an exclamation mark over the Zscaler icon in the system tray (top right).</p> <p>Click on the icon, followed by “<strong>Open Zscaler</strong>”. You should then click on the “<strong>Reauthenticate</strong>” link within the “<strong>Private Access</strong>” section and enter your credentials as usual.</p> <p><img class="two-thirds " alt="" src="/media/images/non-standard-dimensions/Linux-image-4.png"/></p> <p> </p> </div> </section><section id='tabpanel_1278017' role='tabpanel' aria-labelledby='tab_1278017' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1278017' tabindex='0'> Installing Zscaler Client Connector on a Mac <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ul> <li>Double click on the .zip file to extract the application:</li> <li><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-mac-extract-zip-file.png" />Double click on the installer and enter your username and password.</li> </ul> <p><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-mac-username-and-password.png" /></p> <ul> <li>Zscaler will then install on your device.</li> </ul> <p><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-mac-install.png" /></p> <ul> <li>Once it has installed, you will need to log into the application using your College username (<a href="mailto:username@ic.ac.uk">username@ic.ac.uk</a>) and password.</li> <li><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-username-box.png" />You then need to select ‘OK’ to allow Zscaler to allow Zscaler to use your location:</li> </ul> <p><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-mac-location-box.png" /></p> <ul> <li>And then click on ‘options’ to allow notifications:</li> </ul> <p><img class="full " alt="" src="/media/imperial-college/administration-and-support-services/ict/public/zscaler-options.PNG" /></p> </div> </section> </div> </div> <div class="row wysiwyg"> <h2>What to do if you encounter any problems</h2> <p>Please report services that you are unable to reach or any other problems that you encounter while using Unified Access to the <a href="/admin-services/ict/contact-ict-service-desk/">ICT Service Desk</a>.</p> <p>If you encounter blocking issues and you can’t wait for the technical team to resolve them, then you can temporarily disable Unified Access and go back to your previous method of working.</p> <ul> <li>To do this, open the Zscaler client connector and click on “<strong>Turn Off</strong>” in the private access section.</li> <li>Please remember to go back in and turn it on when you have finished.</li> </ul> <h3>Accessing mapped network drives when using Unified Access</h3> <p>With Unified Access you will be able to access all your Imperial file shares and mapped drives directly from your device.</p> <p>If after being enabled for Unified Access you are unable to access your mapped drives, it could be because of the following two reasons:</p> <ol> <li>Some people have drives mapped manually on their desktop computers and these need to be recreated manually on their laptop.</li> <li>Some drives have been mapped using the “short” name of the server (e.g. \\icfs5) rather than the “long” name (e.g. \\icfs5.cc.ic.ac.uk). Unified Access requires that all connections are made using the long name (also known as the Fully Qualified Domain Name or FQDN).</li> </ol> <p>It should be possible for you to resolve both these problems yourself by following the below instructions.</p> </div> <div class="heading"> <h2 class="title sr-only"> Accessing mapped network drives when using Unified Access </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_1204291" role="tab" id="tab_1204291" aria-controls="tabpanel_1204291" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Creating a mapped network drive in Windows </a> </li><li role="presentation"> <a href="#tabpanel_1204302" role="tab" id="tab_1204302" aria-controls="tabpanel_1204302" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Disconnecting a mapped drive </a> </li> </ul> <section id='tabpanel_1204291' role='tabpanel' aria-labelledby='tab_1204291' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1204291' tabindex='0'> Creating a mapped network drive in Windows <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <ol> <li>Open Windows File Explorer by typing <strong>'File Explorer</strong>' in the windows search bar next to the start button and then clicking on the file explorer app icon.</li> <li>Within file explorer, right click on '<strong>This PC</strong>' and select '<strong>Map network drive…</strong>'</li> <li>You can then select the drive letter that you would like to use and enter the full path to the folder, ensuring that you use the "long" (fully qualified) server name. For example, <strong>\\icfs5.cc.ic.ac.uk\FINANCE_sysaccws</strong></li> <li>Make sure the '<strong>Reconnect at sign-in</strong>' button is checked and press '<strong>Finish</strong>'</li> </ol> <p>If you need assistance, please <a href="/admin-services/ict/contact-ict-service-desk/">contact the ICT Service Desk </a>and they will be happy to help you.</p> </div> </section><section id='tabpanel_1204302' role='tabpanel' aria-labelledby='tab_1204302' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1204302' tabindex='0'> Disconnecting a mapped drive <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>If you have a drive which is mapped to the short name of a server then this will first need to be disconnected so that you can create it with the correct name following the above instructions.</p> <ol> <li>Right click on the drive in '<strong>File Explorer</strong>' and select '<strong>Disconnect item</strong>'.</li> </ol> </div> </section> </div> </div> <div class="row wysiwyg"> <h2><a id="ua_benefits"></a>Benefits of Unified Access</h2> <p>Unified Access is a single connection route, replacing the need for staff to use multiple VPN services or a remote desktop connection to access Imperial applications.</p> <p>Unified Access provides a more secure connection than VPN, as it ensures that access to Imperial applications is connected to your account details (Imperial username and password), which has the added protection of <a href="/admin-services/ict/self-service/be-secure/passwords-and-extra-security/multi-factor-authentication/">Multi-Factor Authentication</a>. It also stops the need for services to be exposed on any internet connection (Imperial Wi-Fi or your home connection). These factors reduce the risk of cyber security threats.</p> <h3>ZScaler</h3> <p>Imperial is using ZScaler to provide Unified Access - <a href="https://www.zscaler.com/compliance/overview" target="_blank">view ZScaler's security compliance accreditations on their website</a>.</p> <p>Zscaler removes the need for all traffic to be routed via Imperial, which provides an additional layer of privacy for you compared to using a VPN service. The only data logged about your activity when you use Unified Access are the servers you access (this data is only used for monitoring and maintenance of the system) and the Imperial systems you connect to (some external connections that require a connection from an Imperial IP address are also logged).</p> <p>Governance of this data falls under <a href="/media/imperial-college/administration-and-support-services/secretariat/public/college-governance/charters-statutes-ordinances-regulations/policies-regulations-codes-of-practice/information-systems-security/IS_CoP3-Inspection-of-Electronic-Communications-and-Data.pdf">Code of Practice 3 - Inspection of Electronic Communications and Data</a>.</p> </div> </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__sub"> <header class="sr-only"> <h2 class="sr-only">Contact and Links</h2> 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