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<div id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-96" class="node node-page slider-secondary clearfix" about="/resources/duo-faq" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Duo Multifactor Authentication FAQ " class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><div class="collapse-item"> <div aria-expanded="false" class="header-text" role="button" tabindex="0"> <p><b>What is Duo?</b></p> </div> <div aria-hidden="true" class="content-text" role="region" tabindex="-1"> <ul> <li>Duo is the application UCSF has chosen for its two-factor authentication solution.</li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="false" class="header-text" role="button" tabindex="0"> <p><strong>How does two-factor authentication benefit me?</strong></p> </div> <div aria-hidden="true" class="content-text" role="region" tabindex="-1"> <ul> <li>Two-factor authentication helps us protect you, your work and the University by providing a second layer of protection, beyond your network login password, to ensure that your every login from every device is legitimate. Requiring two-factor authentication with MyAccess, ensures that you, and only you, are accessing the systems you use that contain sensitive information, protecting you and the University from identity theft.</li> <li>You will need to be enrolled in Duo if you use an application or service that requires it, such as Pulse Secure VPN, Outlook Web Access, MyAccess, or any applications that access ePHI, like MyHealthRecord. All new students are automatically enrolled in Duo and are sent instructions by email on how to register their mobile phone.</li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="false" class="header-text" role="button" tabindex="0"> <p><strong>Is Duo required to access my health records?</strong></p> </div> <div aria-hidden="true" class="content-text" role="region" tabindex="-1"> <ul> <li>As of June 30, 2020, Duo is required for any application that uses MyAccess for authentication, including MyHealthRecord (<a href="https://myhealthrecord.ucsf.edu">myhealthrecord.ucsf.edu</a>). If you are on a campus network (either physically on campus or via the Pulse Secure VPN), MyAccess will detect that and not prompt you for the Duo secondary password.</li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="false" class="header-text" role="button" tabindex="0"> <p><strong>I'm not sure how to use Duo to login to MyHealthRecord, where can I find instructions?</strong></p> </div> <div aria-hidden="true" class="content-text" role="region" tabindex="-1"> <ul> <li>See <a href="http://it.ucsf.edu/service/multi-factor-authentication-duo" target="_blank">instructions for incoming/new students on the IT website</a></li> <li>Existing students can <a href="https://it.ucsf.edu/how-to/multi-factor-faq" target="_blank">find relevant instructions on the IT website</a> under the paragraph heading<strong> “<em>I am already enrolled in Duo, how do add another device such as an iPad in addition to my phone?</em></strong></li> </ul> </div> </div> <div class="collapse-item"> <div aria-expanded="false" class="header-text" role="button" tabindex="0"> <p><strong>Duo isn't working for me, where do I go for assistance?</strong></p> </div> <div aria-hidden="true" class="content-text" role="region" tabindex="-1"> <ul> <li>The IT Service Desk is the best way to get assistance with Duo authentication any time of the day. They would be aware of any previously reported issues and are trained to assist staff and students alike with problems related to Duo authentication. The phone number for the IT Service Desk is 415-514-4100. Their email address is <a href="/cdn-cgi/l/email-protection#efa6bbbc8a9d99868c8aab8a9c84af9a8c9c89c18a8b9ad09c9a8d858a8c9bd2bf9d808d838a82cadddf98869b87cadddfab9a80"><span class="__cf_email__" data-cfemail="b6ffe2e5d3c4c0dfd5d3f2d3c5ddf6c3d5c5d098d3d2c3">[email protected]</span></a>. If it is not urgent, you can open an incident ticket at <a href="https://help.ucsf.edu" target="_blank">help.ucsf.edu</a> to report DUO issues.</li> </ul> </div> </div> <p> </p> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar_top"> <div class="region region-sidebar-top"> <div id="block-menu-block-2" class="block block-menu-block"> <h3><a href="/resources" class="active-trail">Resources</a></h3> <div class="content"> <div class="menu-block-wrapper menu-block-2 menu-name-main-menu parent-mlid-0 menu-level-2"> <ul class="menu"><li class="first leaf menu-mlid-2096"><a href="/resources/staff-faculty-resources">Staff and Faculty Resources</a></li> <li class="leaf menu-mlid-2161"><a href="/resources/naloxone-access">Naloxone Access</a></li> <li class="leaf active-trail active menu-mlid-1921"><a href="/resources/duo-faq" class="active-trail active">Duo FAQ</a></li> <li class="leaf menu-mlid-1936"><a href="/resources/patient-instructions-zoom-telehealth-appointments">Instructions for Zoom</a></li> <li class="leaf menu-mlid-2121"><a href="/services/cmcaf">Campus Medical Care Assistance Fund (CMCAF)</a></li> <li class="leaf menu-mlid-1906"><a href="/resources/out-area-care">Out-of-Area Care</a></li> <li class="leaf menu-mlid-1956"><a href="/resources/mental-health-liaisons">Mental Health Liaisons</a></li> <li class="last leaf menu-mlid-2091"><a href="/resources/staff-faculty-faqs">Staff and Faculty FAQs</a></li> </ul></div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-16" class="block block-block"> <div class="content"> <p><strong>UCSF Student Mental Health and Wellbeing</strong></p> <div aria-label="Student Health and Counseling Contact Information Footer" class="wysiwyg_threecols layout--33-33-33" role="region"> <div class="wysiwyg_threecols--first bg--undefined bg--transparent"> <p><strong>Parnassus</strong><br /> 500 Parnassus Ave.,<br /> level P8, room 005<br /> San Francisco, CA 94143<br /> <b>Telephone:</b> (415) 476-1281<br /> <strong>email: </strong><a href="/cdn-cgi/l/email-protection#2457494c5364514757420a414051"><span class="__cf_email__" data-cfemail="88fbe5e0ffc8fdebfbeea6edecfd">[email protected]</span></a></p> <p> </p> </div> <div class="wysiwyg_threecols--second bg--undefined bg--transparent"> <p><strong>Mission Bay</strong><br /> 1675 Owens St.,<br /> Rutter Center, 3rd Floor, room 330<br /> San Francisco, CA 94158<br /> <strong>Telephone:</strong> (415) 476-1281<br /> <strong>email: </strong><a href="/cdn-cgi/l/email-protection#f3809e9b84b386908095dd969786"><span class="__cf_email__" data-cfemail="c0b3ada8b780b5a3b3a6eea5a4b5">[email protected]</span></a></p> <p> </p> </div> <div class="wysiwyg_threecols--third bg--undefined bg--transparent"> <p class="par-biggest">Key Resources</p> <p><a href="https://success.ucsf.edu/" target="_blank">Student Success Center</a></p> <p><a href="https://careadvocate.ucsf.edu/" target="_blank">CARE Advocate</a></p> <p><a href="https://sds.ucsf.edu/" target="_blank">Student Disability Services</a></p> <p><a href="https://diversity.ucsf.edu/" target="_blank">Office of Diversity and Outreach</a></p> <p><a href="https://studentmentalhealth.ucsf.edu/sexual-misconduct-reporting" target="_blank">Sexual Misconduct Reporting</a></p> </div> </div> <p>► <em><a href="/about/staff-profiles">Meet the staff.</a></em> </p> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="/contactus">Contact Us</a></li> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_8343.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> </body> </html>