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What Support Will You Receive From StudioPress? - StudioPress
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main content</a></li></ul><header class="site-header"><div class="wrap"><div class="title-area"> <p class="site-title"> <a href="https://www.studiopress.com" title="StudioPress.com"> <svg id="svg-sp-logo" viewBox="0 0 420 40" style="enable-background:new 0 0 420 40;"> <style type="text/css"> #svg-sp-logo .st0{fill:#263238;} #svg-sp-logo .st1{fill:#0066CC;} #svg-sp-logo .st2{fill:#CFD8DC;} </style> <rect class="st0" width="18" height="39"/> <rect x="21" class="st1" width="19" height="18"/> <rect x="21" y="21" class="st2" width="19" height="18"/> <path class="st0" d="M70.5,28.3c0,0,3.6,3.5,8.4,3.5c2.5,0,4.9-1.3,4.9-4.1c0-6-15.8-5-15.8-15.2c0-5.6,4.8-9.7,11.2-9.7 c6.6,0,10,3.6,10,3.6l-2.6,5c0,0-3.2-2.9-7.4-2.9c-2.8,0-5.1,1.7-5.1,4c0,5.9,15.8,4.5,15.8,15.2c0,5.3-4.1,9.8-11,9.8 c-7.5,0-11.6-4.6-11.6-4.6L70.5,28.3z"/> <path class="st0" d="M106.4,8.6h-9.6V3.4h25.5v5.2h-9.8v28.3h-6.1V8.6z"/> <path class="st0" 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M304.2,19.1c3.3,0,5.3-1.9,5.3-5.3c0-3.2-1.4-5.2-6.1-5.2h-4.6v10.5H304.2z"/> <path class="st0" d="M326.1,3.4h20.1v5.2h-14v8.8h11.3v5.2h-11.3v9h14.7v5.2h-20.8L326.1,3.4L326.1,3.4z"/> <path class="st0" d="M357.5,28.3c0,0,3.6,3.5,8.4,3.5c2.5,0,4.9-1.3,4.9-4.1c0-6-15.8-5-15.8-15.2c0-5.6,4.8-9.7,11.2-9.7 c6.6,0,10,3.6,10,3.6l-2.6,5c0,0-3.2-2.9-7.4-2.9c-2.8,0-5.1,1.7-5.1,4c0,5.9,15.8,4.5,15.8,15.2c0,5.3-4.1,9.8-11,9.8 c-7.5,0-11.6-4.6-11.6-4.6L357.5,28.3z"/> <path class="st0" d="M387.2,28.3c0,0,3.6,3.5,8.4,3.5c2.5,0,4.9-1.3,4.9-4.1c0-6-15.8-5-15.8-15.2c0-5.6,4.8-9.7,11.2-9.7 c6.6,0,10,3.6,10,3.6l-2.6,5c0,0-3.2-2.9-7.4-2.9c-2.8,0-5.1,1.7-5.1,4c0,5.9,15.8,4.5,15.8,15.2c0,5.3-4.1,9.8-11,9.8 c-7.5,0-11.6-4.6-11.6-4.6L387.2,28.3z"/> </svg> </a> </p> <p class="site-description">Premium WordPress Themes</p></div><div class="widget-area header-widget-area"><section id="nav_menu-13" class="widget widget_nav_menu"><div class="widget-wrap"><nav class="nav-header"><ul id="menu-primary-menu" class="menu genesis-nav-menu js-superfish"><li id="menu-item-658049" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-658049"><a href="https://www.studiopress.com/genesis-pro/"><span >Genesis Pro</span></a></li> <li id="menu-item-658047" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-658047"><a href="https://www.studiopress.com/genesis-blocks/"><span >Blocks</span></a></li> <li id="menu-item-658048" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-658048"><a href="https://www.studiopress.com/genesis-custom-blocks/"><span >Custom Blocks</span></a></li> <li id="menu-item-658046" class="menu-item menu-item-type-post_type menu-item-object-sp-themes menu-item-658046"><a href="https://www.studiopress.com/themes/genesis/"><span >Framework</span></a></li> <li id="menu-item-658045" class="menu-item menu-item-type-post_type_archive menu-item-object-sp-themes menu-item-658045"><a href="https://www.studiopress.com/themes/"><span >Themes</span></a></li> <li id="menu-item-658283" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-658283"><a target="_blank" rel="noopener" href="https://wpengine.com/wordpress-hosting/"><span >WordPress Hosting</span></a></li> <li id="menu-item-658193" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-658193"><a href="https://www.studiopress.com/agency-partner/"><span >Agencies</span></a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom"><a href="//my.studiopress.com/" class="button button-small button-hollow button-primary">My StudioPress</a></li></ul></nav></div></section> </div></div></header><div class="site-inner"><div class="content-sidebar-wrap"><main class="content" id="genesis-content"><article class="post-18678 page type-page status-publish entry" aria-label="What Support Will You Receive From StudioPress?"><header class="entry-header"><h1 class="entry-title">What Support Will You Receive From StudioPress?</h1> </header><div class="entry-content"><p>When you purchase a WordPress theme package from StudioPress, you are purchasing so much more than support for a theme for your website. You get <a href="http://www.studiopress.com/get-started">security, performance, optimization, and beautiful, mobile-responsive designs</a>.</p> <p>And you get support. Amazing support, in fact, from experts who know the Genesis Framework and WordPress inside and out. (As they should, considering several members of our support team contribute code to both.)</p> <p>Plus, you become a member of the StudioPress community, where there is always a friend to lend a helping hand or an experienced designer for hire to add the customizations you or your clients desire.</p> <div class="double-break"></div> <h2>But what does “amazing support” mean?</h2> <p>It sounds good, but it’s generic. So let’s get specific.</p> <p><strong>Here is the support you can expect to receive, and not receive, from the StudioPress support team:</strong></p> <p><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="sp-support" data-lazy-src="https://www.studiopress.com/wp-content/uploads/sp-support.jpg" /><noscript><img decoding="async" src="https://www.studiopress.com/wp-content/uploads/sp-support.jpg" alt="sp-support" /></noscript></p> <div class="double-break"></div> <div class="one-half first"> <h3 style="color: #0275be;">Full Support</h3> <p>You will receive support for installing and using the Genesis Framework and all StudioPress-developed Child Themes, plus configuration assistance for all included options and bug fixes.</p> <p>You will also get support for installing, using, and configuring all plugins developed by StudioPress.</p> <div class="break"></div> <h3 style="color: #84cfff;">Troubleshooting and Best Practice Advice</h3> <p>For obvious reasons, we cannot provide full support for customizations that you or your developer make to your theme, or for plugins that we did not write.</p> <p>But we will offer best practice advice and provide basic troubleshooting for Child Theme customizations and for non-StudioPress plugins.</p> </div> <div class="one-half"> <h3 style="color: #9bc23c;">Tutorials and Information</h3> <p>Everyone who works in our Help Desk is an experienced WordPress expert and understands website performance. We cannot actually do the work for you in these areas, but our experience and knowledge does allow us to provide links to existing tutorials and readily available information for basic WordPress usage whenever possible.</p> <div class="break"></div> <h3 style="color: #bc0f60;">No Support</h3> <p>Our support team cannot customize your Child Theme for you, nor can they create a new Child Theme. In addition, our support team does not get involved with writing CSS or PHP code.</p> <p>We also will not troubleshoot errors with 3rd-party Child Themes or 3rd-party Hosting platforms. This includes the 3rd-party themes that are sold via StudioPress, with a few exceptions — mostly, themes that were retired due to either the developer becoming a full-time employee or are no longer in business.</p> <p>We will sometimes refer users to other ways of getting assistance with the areas that we are not able to support. 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