Submit a request – SilkStart

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>Submit a request – SilkStart</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <link href="https://silkstartsupport.zendesk.com/hc/en-us/requests/new" rel="canonical"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" />  <link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/506454/443764/style.css?digest=26357512827931"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPBT9D3PBZSHDXTKH2KGYQA"> <script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-76405709-1', 'auto'); ga('send', 'pageview'); </script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" /> <script type="text/javascript" src="/hc/theming_assets/506454/443764/script.js?digest=26357512827931"></script> </head> <body class=""> <header class="header"> <div class="logo"> <a title="Home" href="/hc/en-us"> <img src="/hc/theming_assets/01HZPBT98KD6AFT357YNS7NHVS" alt="Logo"> </a> </div> <div class="nav-wrapper"> <span class="icon-menu"></span> <nav class="user-nav" id="user-nav"> <a class="submit-a-request" href="/hc/en-us/requests/new">Submit a request</a> <a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsilkstartsupport.zendesk.com%2Fhc%2Fen-us%2Frequests%2Fnew&locale=en-us">Sign in</a> </nav> </div> </header> <main role="main"> <div class="container-divider"></div> <div class="container"> <nav class="sub-nav"> <ol class="breadcrumbs"> <li title="SilkStart"> <a href="/hc/en-us">SilkStart</a> </li> <li title="Submit a request"> Submit a request </li> </ol> <form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" aria-label="Search" /></form> </nav> <h1> Submit a request </h1> <div class="form"> <form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="hidden" name="authenticity_token" value=""> <div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label> <input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true" /> </div> <div class="form-field string required request_subject" > <label id="request_subject_label" for="request_subject">Subject</label> <input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label" /> </div> <div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div> <div class="form-field text required request_description" > <label id="request_description_label" for="request_description">Message</label> <textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"> </textarea><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype" value="text/plain" style="display: none;" autocomplete="off" /> <p id="request_description_hint">Please enter the details of your request and let us know what we can help you accomplish!</p> </div> <div class="form-field string required request_custom_fields_81393428" > <label id="request_custom_fields_81393428_label" for="request_custom_fields_81393428">Your SilkStart website</label> <input type="text" name="request[custom_fields][81393428]" id="request_custom_fields_81393428" aria-required="true" aria-labelledby="request_custom_fields_81393428_label" /> </div> <div class="form-field string optional request_custom_fields_80999767" > <label id="request_custom_fields_80999767_label" for="request_custom_fields_80999767">The page you are stuck on (URL)</label> <input type="text" name="request[custom_fields][80999767]" id="request_custom_fields_80999767" aria-required="false" aria-labelledby="request_custom_fields_80999767_label" /> </div> <div class="form-field text optional request_custom_fields_80999887" > <label id="request_custom_fields_80999887_label" for="request_custom_fields_80999887">Examples</label> <textarea name="request[custom_fields][80999887]" id="request_custom_fields_80999887" aria-required="false" aria-describedby="request_custom_fields_80999887_hint" aria-labelledby="request_custom_fields_80999887_label"> </textarea> <p id="request_custom_fields_80999887_hint">Please provide any specific examples related to your request (ie. member, transaction, invoice, event, etc).</p> </div> <div class="form-field string optional request_custom_fields_80999787" > <label id="request_custom_fields_80999787_label" for="request_custom_fields_80999787">Request ID</label> <input type="text" name="request[custom_fields][80999787]" id="request_custom_fields_80999787" aria-required="false" aria-describedby="request_custom_fields_80999787_hint" aria-labelledby="request_custom_fields_80999787_label" /> <p id="request_custom_fields_80999787_hint">If you landed on an error page, let us know the Request ID shown on that page.</p> </div> <div class="form-field string optional request_custom_fields_80999807" > <label id="request_custom_fields_80999807_label" for="request_custom_fields_80999807">How does this affect you?</label> <input type="hidden" name="request[custom_fields][80999807]" id="request_custom_fields_80999807" autocomplete="off" data-tagger="[{"label":"-","value":""},{"label":"I just need a little help","value":"help_needed"},{"label":"This is an annoyance I'd like to deal with","value":"annoyance"},{"label":"This affect's my admin's ability to get work done","value":"admin_impact"},{"label":"This affects the member experience","value":"member_impact"},{"label":"This impacts member registration/renewal or event registration","value":"registration_renewal_impact"},{"label":"This impacts my current financial transactions","value":"financial_impact"}]" aria-required="false" aria-labelledby="request_custom_fields_80999807_label" /> </div> <div class="form-field"> <label for="request-attachments"> Attachments </label> <div id="upload-dropzone" class="upload-dropzone"> <input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]" data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error" /> <span> <a>Add file</a> or drop files here </span> </div> <div id="upload-error" class="notification notification-error notification-inline"> <span data-upload-error-message></span> </div> <ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul> <script type="text/html" id="upload-template"> <li class="upload-item" data-upload-item> <a class="upload-link" target="_blank" data-upload-link></a> <p class="upload-path" data-upload-path></p> <p class="upload-path" data-upload-size></p> <p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p> <span class="upload-remove" data-upload-remove></span> <div class="upload-progress" data-upload-progress></div> <input type="hidden"> </li> </script> </div> <footer><input type="submit" name="commit" value="Submit" /></footer> </form> </div> </div> </main> <footer class="footer"> <div class="footer-inner">  <div class="footer-language-selector"> </div> </div> </footer>  <script src="//static.zdassets.com/hc/assets/en-us.13d8a4e57b85e0bc26f6.js"></script> <script src="https://silkstartsupport.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="443764" data-return-to="https://silkstartsupport.zendesk.com/hc/en-us/requests/new" data-theme="hc" data-locale="en-us" data-auth-origin="443764,false,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"silkstartsupport","environment":"production","name":"SilkStart"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"submit_request_form_viewed","data":"BAh7BzoVcGFyZW50X3RpY2tldF9pZDA6Cl9tZXRheww6D2FjY291bnRfaWRpA1a6BzoTaGVscF9jZW50ZXJfaWRpBCBf7As6DWJyYW5kX2lkaQN0xQY6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7DFQ6GmFub255bW91c190cmFja2luZ19pZDA=--a751cfa562d95cf5c3de4bef1b89ffad343a5ab7","url":"https://silkstartsupport.zendesk.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"current_text_direction":"ltr","current_brand_id":443764,"current_brand_name":"SilkStart","current_brand_url":"https://silkstartsupport.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/requests/new","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://silkstartsupport.zendesk.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://silkstartsupport.zendesk.com/knowledge/user_segments?brand_id=443764","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_lookup_fields_in_guide_legacy_templates":true,"has_edit_user_profile_v2":false,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://silkstartsupport.zendesk.com/knowledge/arrange?brand_id=443764","article_verification_url":"https://silkstartsupport.zendesk.com/knowledge/verification?brand_id=443764","has_article_verification":false,"guide_language_settings_url":"https://silkstartsupport.zendesk.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://silkstartsupport.zendesk.com/knowledge/import_articles?brand_id=443764","content_tags_url":"https://silkstartsupport.zendesk.com/knowledge/content_tags?brand_id=443764","community_badges_url":"https://silkstartsupport.zendesk.com/knowledge/community_badges?brand_id=443764","community_settings_url":"https://silkstartsupport.zendesk.com/knowledge/community_settings?brand_id=443764","gather_plan_state":"subscribed","search_settings_url":"https://silkstartsupport.zendesk.com/knowledge/search_settings?brand_id=443764","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"color_1":"#a4a4a5","color_2":"#0098dc","color_3":"#3e3939","color_4":"#444444","color_5":"#ffffff","font_1":"Helvetica, Arial, sans-serif","font_2":"Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZPBT98KD6AFT357YNS7NHVS","favicon":"/hc/theming_assets/01HZPBT9D3PBZSHDXTKH2KGYQA","homepage_background_image":"/hc/theming_assets/01HZPBT9JMG6HSWW0GYWCGCJEG","community_background_image":"/hc/theming_assets/01HZPBTA899A1NFT07B0EZV4Q9","community_image":"/hc/theming_assets/01HZPBTAT4MMVCNW83K77PPHHB"},"has_pci_credit_card_custom_field":false,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_docs_importer":false,"user_preferred_locale":"en-us","base_locale":"en-us","has_end_user_session_renewal":true,"has_user_session_cookie_enabled":false,"has_end_user_2fa":true,"has_custom_statuses_enabled":false,"has_generative_answers_in_help_center":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":false,"has_guide_service_catalog":false,"version":"v25505"}; </script> <script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script> <script src="//static.zdassets.com/hc/assets/hc_enduser-dbe80b754503f041131a6f4e022ceea9.js"></script> </body> </html>

CINXE.COM

Submit a request – SilkStart