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Les 6 meilleurs logiciels de suivi des tickets à utiliser en 2024
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class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Professionnels de l'informatique <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes métier <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes de direction <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <div class="dropdown-content" id="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> <button class="tab-button active" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-event="clicked" data-uuid="d3062495-a1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > En vedette </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > Développeurs </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > Product Owners </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > Professionnels de l'informatique </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > Équipes métier </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="jiraSoftware" > Équipes de direction </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" > Voir tous les produits </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> En vedette </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Rovo icon" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Unlock enterprise knowledge</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Développeurs </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Dépôts de code collaboratifs</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Owners </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Professionnels de l'informatique </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes métier </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes de direction </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="jiraSoftware" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Planification et valeur du travail à l'échelle de l'entreprise</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 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"> <a href="/fr/agile/project-management/gantt-chart" data-event="clicked" data-uuid="1007dba8-c1-eba003e1-49ae-4866-9e8d-5519b3707a8c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Diagramme de Gantt </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/program-management" data-event="clicked" data-uuid="1007dba8-c1-b1338633-a158-4717-a063-0a92f69ee2ad" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Gestion de programme et gestion de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-baseline" data-event="clicked" data-uuid="1007dba8-c1-5d045917-3a68-4708-b7ae-d4bd8e60f0bc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Base de référence d'un projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/continuous-improvement" data-event="clicked" data-uuid="1007dba8-c1-3078bad7-5cf6-4c3e-a4fc-2cbab0c1d525" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Amélioration continue </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-principles" data-event="clicked" data-uuid="1007dba8-c1-5aefefd1-c621-4b35-a1a2-7270e1a891b9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Principes Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/3-pillars-scrum" data-event="clicked" data-uuid="1007dba8-c1-44ce36cb-7756-4820-82b7-e5347ac04cdd" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> 3 pillars of Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-board" data-event="clicked" data-uuid="1007dba8-c1-8020ab74-fcd3-4ef2-90f5-8f86e397746c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Tableau scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/waterfall-methodology" data-event="clicked" data-uuid="1007dba8-c1-69dea394-e675-4c1e-851e-06dc3f1cdefc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Waterfall Methodology </a> 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Lean et Agile </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrumban" data-event="clicked" data-uuid="1007dba8-c1-bd4ee3f6-60e1-4fa0-bedc-b92c6601b4e5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Scrumban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-methodology" data-event="clicked" data-uuid="1007dba8-c1-c74cee14-c5e1-44d6-9a3a-dd7f0c0b2a12" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Méthodologie Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/sprint-backlog" data-event="clicked" data-uuid="1007dba8-c1-6fddccab-c174-42b5-b800-bb57b9fd4f26" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Backlog de sprint </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/burn-up-chart" data-event="clicked" data-uuid="1007dba8-c1-955757fa-e598-4e7b-a806-4b138493255c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Diagramme des travaux accomplis </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/kanban-principles" data-event="clicked" data-uuid="1007dba8-c1-4e2ff1c5-21cb-4e0d-bea4-520e90b6cb20" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Quatre principes Kanban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/kanban-metrics" data-event="clicked" data-uuid="1007dba8-c1-1f95b33b-4d22-4875-b3d9-032dad6b4c8a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> 4 métriques Kanban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/program-vs-project-manager" data-event="clicked" data-uuid="1007dba8-c1-5a7aa7a5-af9f-4bf3-bb71-e10257854291" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Chef de programme ou chef de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/gantt-chart-examples" data-event="clicked" data-uuid="1007dba8-c1-e6b6cfe3-f8b2-44a0-ac95-2633492f7a2d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Exemples de graphiques de Gantt </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/definition-of-done" data-event="clicked" data-uuid="1007dba8-c1-de6fca0c-2a92-45a0-98db-c5f38b84954f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Définition de « Terminé » </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-grooming" data-event="clicked" data-uuid="1007dba8-c1-dbe3f06f-effa-4df0-bc61-b48913271df1" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Préparation du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-process-improvement" data-event="clicked" data-uuid="1007dba8-c1-0e1a4849-22b8-45ea-b7c1-233852f257e8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Lean process improvement </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-refinement-meeting" data-event="clicked" data-uuid="1007dba8-c1-fdd1d8b1-f504-49f1-b5ff-9dd4e16cef49" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Réunions d'affinement du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-values" data-event="clicked" data-uuid="1007dba8-c1-d113c3e2-f2a1-4ca3-8420-1de777457c3b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Valeurs Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scope-of-work" data-event="clicked" data-uuid="1007dba8-c1-6fb13962-7fea-47a8-be1b-3cd92575c74b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Périmètre du travail </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-tools" data-event="clicked" data-uuid="1007dba8-c1-9fcfb190-dede-41aa-89d5-e5b3e60b3a13" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Outils Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/tools" data-event="clicked" data-uuid="1007dba8-c1-803d9eae-ec78-44b2-b186-de23edc6c865" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Outils </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-automation-software" data-event="clicked" data-uuid="1007dba8-c1-8b41ffe6-9505-446d-8389-84444234f346" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Logiciel d'automatisation des workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/templates" data-event="clicked" data-uuid="1007dba8-c1-e96e8f6c-14f7-4768-a0e9-3ea9faffbe5d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Modèles </a> 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data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Rapport d'état </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-chart" data-event="clicked" data-uuid="1007dba8-c1-bba8169b-ca50-45c1-93fe-3c2ccd5415ca" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Graphique de workflow </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-roadmap" data-event="clicked" data-uuid="1007dba8-c1-ce938183-850d-4ef4-a303-a78447ff5f8d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Feuille de route de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-schedule" data-event="clicked" data-uuid="1007dba8-c1-2397d24a-910c-43d8-abfe-670132873474" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Calendrier de projet </a> </div> <div class=" microsite-nav-link revealed active "> <a href="/fr/agile/project-management/issue-tracking-software" data-event="clicked" data-uuid="1007dba8-c1-73d7f5d2-45f9-4904-8e3f-512809acde25" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Logiciel de suivi </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/roadmap-tools" data-event="clicked" data-uuid="1007dba8-c1-08a16ef9-1ff2-44bb-889e-6b3d0cae87f9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Outils de feuille de route </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/technology-roadmap" data-event="clicked" data-uuid="1007dba8-c1-5f491895-6ed3-461c-96aa-8c4de1e292b5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Feuille de route technologique </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-scheduling-software" data-event="clicked" data-uuid="1007dba8-c1-9de224f6-5229-4151-872e-9f55b232af7a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Logiciel de planification de projets </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-management-tools" data-event="clicked" data-uuid="1007dba8-c1-da8c7bad-fe0e-4844-ac94-b473493eb9ea" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Outils de gestion du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-management" data-event="clicked" data-uuid="1007dba8-c1-59b5d60f-b930-4e62-a536-f4505bb9beba" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comprendre les stratégies de gestion des workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-examples" data-event="clicked" data-uuid="1007dba8-c1-5d964722-217e-44cc-a278-6436196e474a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Exemples de workflows </a> </div> <div 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Sprint demo </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-timeline-software" data-event="clicked" data-uuid="1007dba8-c1-dbf53b7e-9c3b-4f6a-af87-11626b2a6b87" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Logiciel de calendrier de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/task-management-tools" data-event="clicked" data-uuid="1007dba8-c1-5c7ec5e6-6d30-4190-afd1-410930519971" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Les meilleurs outils de gestion des tâches </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/sprint-backlog-product-backlog" data-event="clicked" data-uuid="1007dba8-c1-9a57204a-e2d1-4e85-8455-4840ad40914b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Product backlog vs. sprint backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-management-tools" data-event="clicked" data-uuid="1007dba8-c1-a4843d4f-7550-4a28-b4ce-69cda0149cf9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Les meilleurs outils de gestion des workflows </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/project-management-dependencies" data-event="clicked" data-uuid="1007dba8-c1-d91a58f5-93a1-48d8-8c5d-4c656f8c37a9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Project dependencies </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/task-management-dashboard" data-event="clicked" data-uuid="1007dba8-c1-8db884f7-30a1-48bb-8146-f3a497991cdc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Guide du tableau de bord des tâches </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/sprint-cadence" data-event="clicked" data-uuid="1007dba8-c1-3a548d29-6718-41dd-8bc2-313f7931fa47" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Sprint cadence </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/fast-tracking" data-event="clicked" data-uuid="1007dba8-c1-e58d76d4-de98-4c12-acfe-937e7bb4676a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Suivi accéléré </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management" data-event="clicked" data-uuid="1007dba8-c1-801eafbf-39c9-4721-b460-4e050a01dcbb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Gestion de produit </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/product-management" data-event="clicked" data-uuid="1007dba8-c1-801eafbf-39c9-4721-b460-4e050a01dcbb-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-roadmaps" data-event="clicked" data-uuid="1007dba8-c1-3f796158-efaa-4620-9755-25d50c2645eb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Feuilles de route des produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-manager" data-event="clicked" data-uuid="1007dba8-c1-6a6622f2-4b01-4975-b75f-97c0bd60416d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Product Manager 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data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Produit minimum viable </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/discovery" data-event="clicked" data-uuid="1007dba8-c1-0528ccac-8914-4abc-892f-b717e315b406" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Découverte de produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-specification" data-event="clicked" data-uuid="1007dba8-c1-c5706bf2-c101-4512-a54e-051ecc184596" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Spécifications de produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-development-strategy" 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Agile à l'échelle </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/agile-at-scale" data-event="clicked" data-uuid="1007dba8-c1-7bfa41e7-594e-4b63-be2d-78623c3f17c6-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/managing-an-agile-portfolio" data-event="clicked" data-uuid="1007dba8-c1-2021eb9c-7b47-42f7-8f6f-441fbb112a4e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" 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href="/fr/agile/agile-marketing/what-is-agile-marketing" data-event="clicked" data-uuid="1007dba8-c1-6f42622f-d7e4-4228-9bb5-5ac614ef8327" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Qu'est-ce que le marketing Agile ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-marketing/agile-marketing-team" data-event="clicked" data-uuid="1007dba8-c1-9eb4ed86-0741-4599-9e27-6c7312220d46" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comment créer une équipe marketing Agile </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage" data-event="clicked" data-uuid="1007dba8-c1-7fb64609-4c57-4e7d-972c-1125e6adfa95" data-event-component="linkButton" data-event-container="micrositeNav" 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Le parcours de la transformation Agile chez Agilent </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/advanced-roadmaps-teams" data-event="clicked" data-uuid="1007dba8-c1-6e56b6e3-d606-4623-a915-bf6b05c8f4b6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Advanced Roadmaps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/jira-twitter-unified-projects-teamwork" data-event="clicked" data-uuid="1007dba8-c1-810ddd2c-cefc-437e-a031-6dbc6c35d8a7" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comment Twitter utilise Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/scrum-kanban-agile" data-event="clicked" data-uuid="1007dba8-c1-fcb1b06f-b4df-45f9-b20f-79ceaf99d6b2" 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/jira-confluence-sprint-refinement" data-event="clicked" data-uuid="1007dba8-c1-735f89c4-ce66-4e09-9231-e82fe5dc272a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Raffinement de sprint Jira et Confluence </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-scrum-with-jira" data-event="clicked" data-uuid="1007dba8-c1-35c2cf89-0ba2-4781-8b00-9cb6bd1d6088" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comment adopter Scrum avec Jira ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-advanced-scrum-practices-with-jira-software" data-event="clicked" data-uuid="1007dba8-c1-444c82df-b34d-4b1c-8532-61529c24a202" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Découvrez les pratiques Scrum avancées grâce à Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-kanban-with-jira" data-event="clicked" data-uuid="1007dba8-c1-7f4c480b-aca2-494a-baad-422fe2d61891" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Apprenez Kanban avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/epics" data-event="clicked" data-uuid="1007dba8-c1-1d8ecd07-89bd-4fdc-a066-2e9b39d403d7" data-event-component="linkButton" data-event-container="micrositeNav" 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href="/fr/agile/tutorials/versions" data-event="clicked" data-uuid="1007dba8-c1-37c042db-7fa8-4e92-ac3b-2fcd8ce96aab" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Découvrez les versions avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/issues" data-event="clicked" data-uuid="1007dba8-c1-55cb7f21-3337-4199-99d3-92b0ff84a1cf" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Découvrir les tickets avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/burndown-charts" data-event="clicked" data-uuid="1007dba8-c1-0c6a394c-5610-41ba-8995-272f0274b890" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Découvrez les graphiques Burndown avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-auto-create-subtasks-with-jira-automation" data-event="clicked" data-uuid="1007dba8-c1-77a3e9ec-f092-4bac-98df-5a55a6d13c2a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Création automatique de sous-tâches et mise à jour de champs dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-automatically-assign-issues-with-jira-software-automation" data-event="clicked" data-uuid="1007dba8-c1-2ad10ff5-b878-49d4-8a42-36238cbf0424" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comment assigner automatiquement des tickets grâce à l'automatisation Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-sync-epics-stories-with-jira-software-automation" data-event="clicked" data-uuid="1007dba8-c1-260a68cf-b13d-4297-ab43-35e3f5ee3b7e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Comment synchroniser des epics et des stories grâce à l'automatisation Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-escalate-overdue-issues-with-jira-software-automation" data-event="clicked" data-uuid="1007dba8-c1-e1263460-1a6b-41d1-90f1-cf6eb879840d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Faire remonter automatiquement les tickets en retard dans Jira </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations" data-event="clicked" data-uuid="1007dba8-c1-61d30174-b27b-4ee0-af1e-df97aff4e616" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Conversations Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/agile-conversations" data-event="clicked" data-uuid="1007dba8-c1-61d30174-b27b-4ee0-af1e-df97aff4e616-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/marketing-agility" data-event="clicked" data-uuid="1007dba8-c1-63051f7f-0d88-476d-882f-822f5732aa0e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Révéler l'agilité marketing </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/customer-research-tips" data-event="clicked" data-uuid="1007dba8-c1-89386132-e046-4048-949c-eb106f6b4db5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Le pouvoir d'Agile et des informations sur les clients </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/think-big-work-small" data-event="clicked" data-uuid="1007dba8-c1-de5b3cda-e2e3-46a8-a7ac-d164259e3b6d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level2"> Martin Suntinger </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/articles" data-event="clicked" data-uuid="1007dba8-c1-400bbb1d-4bc7-412a-ac77-afe9c788ae84" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="jiraSoftware" class=" microsite-nav-child-link level1"> Tous les articles </a> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.MicrositeNav", "params": { "stickyPosition":"100" } } </script> </div> </div> <article class="article-template--container--main--wrapper--body column column-md-6"> <div class="component component--textblock text-longform"> <p>Sans système de suivi des tickets, ils s'accumulent pour créer des backlogs de tickets non résolus. De plus, il n'y a aucun moyen d'obtenir des métriques sur le volume, le type ou les délais de traitement des tickets, et le manque de données historiques limite l'amélioration continue.</p> <p>Les équipes ont besoin de fonctionnalités de suivi des tickets pour les résoudre systématiquement. Le suivi centralisé des tickets permet d'éviter le risque de tickets non résolus, de doubles efforts et d'une résolution plus lente, ce qui peut entraîner la frustration des employés et une faible satisfaction des clients.</p> <p>Ce guide explique le fonctionnement du suivi des tickets, décrit les avantages de l'utilisation d'un outil de suivi des tickets et présente les six meilleures solutions logicielles de suivi des tickets.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Qu'est-ce qu'un logiciel de suivi des tickets ? </h2> </div> <div class="component component--textblock text-longform"> <p>Les logiciels de suivi des tickets aident les équipes à documenter, hiérarchiser et résoudre les tickets qui surviennent au cours du développement d'un projet. Cela peut inclure des tâches, des bugs et d'autres défis liés au projet. Le suivi des tickets est utile au <a data-event="clicked" data-uuid="d1bbe019-fc0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="développement de logiciels" data-label-english="software development" href="/fr/software-development">développement de logiciels</a> pour corriger les défauts de code à l'aide d'outils <a data-event="clicked" data-uuid="d1bbe019-fc1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="de suivi des bugs" data-label-english="bug tracking" href="/fr/software/jira/features/bug-tracking">de suivi des bugs</a>. Cela s'applique également à l'informatique, au service client et à d'autres contextes opérationnels.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment fonctionne un logiciel de suivi des tickets </h2> </div> <div class="component component--textblock text-longform"> <p>Simplifiez le processus, de l'identification du ticket à sa résolution, en suivant ces étapes :</p> <ul> <li><strong>Créez des tickets de support</strong> : signalez les tickets en créant des tickets de support et en documentant les problèmes avec des informations sur leur occurrence, les étapes à suivre pour les reproduire et le comportement attendu par rapport au comportement réel.</li> <li><strong>Attribuez des tickets</strong> : attribuez des tickets de support aux membres de l'équipe chargés de résoudre le problème afin d'assurer la responsabilité.</li> <li><strong>Suivez des tickets</strong> : surveillez l'avancement de chaque ticket au fur et à mesure qu'il passe par les étapes « Ouvert », « En cours », « Résolu » et « Fermé ».</li> <li><strong>Itérez</strong> : utilisez des outils de rapport pour obtenir des informations sur le volume, les types, les délais de traitement et les taux de résolution des tickets afin d'améliorer les processus.</li> </ul> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Avantages de l'utilisation d'un outil de suivi des tickets </h2> </div> <div class="component component--textblock "> <p>L'utilisation d'un outil de suivi des tickets offre plusieurs avantages qui simplifient la gestion de projets et améliorent les performances de l'équipe :</p> <ul> <li><strong>Amélioration de la <a data-event="clicked" data-uuid="762394fb-640" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="collaboration entre les équipes" data-label-english="team collaboration" href="/fr/work-management/project-collaboration">collaboration entre les équipes</a></strong> : favorisez un environnement collaboratif en centralisant la communication et en fournissant une plateforme permettant aux membres de l'équipe de travailler ensemble pour résoudre les tickets.</li> <li><strong>Organisation des tâches</strong> : organisez les tâches de manière efficace afin de faciliter la catégorisation, la priorisation et le suivi des tickets.</li> <li><strong>Visibilité de l'avancement des projets</strong> : obtenez des informations en temps réel sur l'état des différents tickets pour offrir aux équipes une vision claire de l'avancement des projets et assurer une résolution rapide des tickets critiques.</li> <li><strong>Résolution efficace des tickets</strong> : aidez les équipes à résoudre les tickets plus efficacement, à réduire les interruptions et à améliorer la productivité globale en gérant systématiquement le processus de résolution des tickets.</li> </ul> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Les 6 meilleures solutions de logiciels de suivi des tickets </h2> </div> <div class="component component--textblock "> <p>Chaque application logicielle de suivi des tickets ci-dessous se distingue par ses fonctionnalités, son interface conviviale, ses capacités d'intégration et son efficacité dans la gestion ainsi que la résolution des tickets.</p> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira : idéal pour l'identification et la gestion des risques </h3> </div> <div class="component component--image"> <img id="dc067ab2" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:1be4be01-9eea-4937-8e90-a6df5d6b6893/JSW%20ROADMAP.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="619784ff-040" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" href="/fr/software/jira">Jira</a> excelle dans la gestion des risques liés aux projets en proposant un ensemble de fonctionnalités :</p> <ul> <li><strong>Tickets</strong> : décomposez les projets d'envergure en étapes plus petites et plus faciles à gérer afin de recueillir les informations sur les tâches et les mises à jour de l'état d'avancement.</li> <li><strong>Informations</strong> : travaillez plus intelligemment, surveillez les performances et favorisez <a data-event="clicked" data-uuid="619784ff-041" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="l'amélioration continue" data-label-english="continuous improvement" href="/fr/agile/project-management/continuous-improvement">l'amélioration continue</a> grâce à des informations qui permettent d'accéder aux données en temps opportun.</li> <li><strong>Rapports</strong> : identifiez les tendances et prévoyez les performances futures à l'aide de divers rapports préconfigurés.</li> <li><strong>Chronologies</strong> : synchronisez les équipes et les parties prenantes grâce à des chronologies interactives qui incluent des epics, des tâches, des dépendances et des livraisons.</li> <li><strong>Automatisation</strong> : réduisez les tâches manuelles, développez les opérations et gagnez du temps au fur et à mesure que les équipes s'agrandissent.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery : idéal pour la priorisation et les feuilles de route produit </h3> </div> <div class="component component--image"> <img id="80294c8c" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:08b3620d-3f97-499b-8f12-ff69ad7837c1/jpd-pt-impact_assessment.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="6f2b1458-b80" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira Product Discovery" data-label-english="Jira Product Discovery" href="/fr/software/jira/product-discovery">Jira Product Discovery</a> facilite la priorisation et les feuilles de route en aidant les équipes à aligner leurs tâches sur les objectifs stratégiques par le biais de :</p> <ul> <li><strong>La capture et la priorisation des idées</strong> : rassemblez et organisez les opportunités de produits, le feedback des utilisateurs et les demandes de fonctionnalités en fonction de leur impact potentiel.</li> <li><strong>L'alignement de la feuille de route produit</strong> : créez des feuilles de route produit qui permettent d'aligner l'équipe sur ce qui est créé et pourquoi, en veillant à ce que tout le monde travaille pour atteindre des objectifs communs.</li> <li><strong>La personnalisation des vues et des feuilles de route</strong> : facilitez la communication sur les décisions relatives aux produits et sur l'avancement grâce à des vues et des feuilles de route personnalisées adaptées aux différentes parties prenantes.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tableaux blancs Confluence : idéal pour l'idéation </h3> </div> <div class="component component--image"> <img id="d6004af8" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:e3ce7941-b3f6-4e6f-ac80-6bf58882a4d9/templates-retro.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="d9427dad-530" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Les tableaux blancs Confluence" data-label-english="Confluence whiteboards" href="/fr/software/confluence/whiteboards">Les tableaux blancs Confluence</a> stimulent le <a data-event="clicked" data-uuid="d9427dad-531" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="brainstorming" data-label-english="brainstorming" href="/fr/work-management/project-collaboration/brainstorming">brainstorming</a> et la créativité en proposant un espace collaboratif dynamique et visuel pour :</p> <ul> <li><strong>Le brainstorming sans limites</strong> : collaborez en temps réel à l'aide d'outils visuels tels que des post-its, des lignes et des sections.</li> <li><strong>L'engagement et la visualisation</strong> : interagissez avec les membres de l'équipe et priorisez les idées grâce à des modifications en temps réel et à des éléments interactifs, tels que des tampons, des minuteurs et des votes.</li> <li><strong>Les intégrations Jira intégrées</strong> : transformez vos idées en tâches exploitables en convertissant directement des post-its et des formes en tickets Jira.</li> <li><strong>Les connexions</strong> : réduisez le besoin de <a data-event="clicked" data-uuid="d9427dad-532" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="changer de contexte" data-label-english="context switching" href="https://www.atlassian.com/blog/productivity/context-switching">changer de contexte</a> en intégrant d'autres outils et du contenu provenant de sources externes, telles que Figma et Google Docs.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira : idéal pour le suivi des tâches et la gestion des tickets </h3> </div> <div class="component component--image"> <img id="49760a71" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:e46fb048-4f61-467e-b673-e8cd87ce2b02/JSW%20REPORT.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="729a54bf-4d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" href="/fr/software/jira">Jira</a> suit les tâches et gère les tickets liés aux projets grâce à un large éventail de fonctionnalités, notamment :</p> <ul> <li><strong>Les flux de travail personnalisables</strong> : déplacez les tâches sans encombre, du début à la fin, grâce à des <a data-event="clicked" data-uuid="729a54bf-4d1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="flux de travail personnalisés" data-label-english="tailored workflows" href="/fr/agile/project-management/workflow">flux de travail personnalisés</a>.</li> <li><strong>Les intégrations fluides</strong> : fournissez une plateforme unifiée pour la collaboration entre les équipes avec plus de 3 000 intégrations avec des outils tels que Slack, HubSpot et Google Workspace.</li> <li><strong>La collaboration et l'alignement</strong> : veillez à ce que tous les membres de l'équipe poursuivent les mêmes objectifs stratégiques à l'aide de tableaux de bord partagés, de notifications en temps réel et de fils de commentaires sur les tâches.</li> <li><strong>La visualisation des tâches</strong> : suivez instantanément l'avancement des tâches grâce à de multiples vues, telles que des tableaux Kanban et des chronologies.</li> <li><strong>L'automatisation et les règles</strong> : concentrez-vous sur les tâches plus stratégiques en réduisant les activités manuelles grâce à des règles d'automatisation pour les tâches de routine.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence : idéal pour une documentation détaillée </h3> </div> <div class="component component--image"> <img id="d568d19e" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:9082ace2-8a09-4376-adf8-92d2000d6371/confluence-collaboration.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="5605d03e-9a0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Confluence" data-label-english="Confluence" href="/fr/software/confluence">Confluence</a> crée, organise et gère la documentation détaillée des projets, ce qui favorise le <a data-event="clicked" data-uuid="5605d03e-9a1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="partage des connaissances" data-label-english="knowledge sharing" href="/fr/work-management/knowledge-sharing">partage des connaissances</a> et la collaboration entre les équipes. Voici quelques fonctionnalités clés :</p> <ul> <li><strong>Base de connaissances centralisée</strong> : transformez les informations éparses en contenu organisé et accessible grâce à cette source de référence unique.</li> <li><strong>Modèles personnalisables</strong> : initiez et standardisez la documentation à l'aide de centaines de modèles préconçus et personnalisables.</li> <li><strong>Environnement collaboratif</strong> : faites un brainstorming et élaborez votre <a data-event="clicked" data-uuid="5605d03e-9a2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="plan de projet" data-label-english="project plan" href="/fr/work-management/project-management/project-planning">plan de projet</a> en temps réel avec les tableaux blancs et l'édition collaborative.</li> <li><strong>Contrôle d'accès</strong> : gérez qui peut consulter ou modifier des pages afin de garantir la sécurité des informations grâce à des paramètres d'autorisation robustes.</li> <li><strong>Intégration</strong> : connectez-vous facilement à d'autres outils grâce à plus de 3 000 intégrations.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira : idéal pour les tableaux Kanban et Scrum </h3> </div> <div class="component component--image"> <img id="92afa88a" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:4424a79a-63d7-4e16-a8a3-d35ff0315d94/JSW%20BOARD.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="b48a4f92-bf0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" href="/fr/software/jira">Jira</a> convient à la <a data-event="clicked" data-uuid="b48a4f92-bf1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="gestion de projet Agile" data-label-english="Agile project management" href="/fr/agile/project-management">gestion de projet Agile</a> en améliorant la visualisation des tâches grâce à des tableaux <a data-event="clicked" data-uuid="b48a4f92-bf2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Kanban" data-label-english="Kanban" href="/fr/agile/kanban">Kanban</a> et Scrum ainsi que des <a data-event="clicked" data-uuid="b48a4f92-bf3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="graphiques de Gantt" data-label-english="Gantt charts" href="/fr/agile/project-management/gantt-chart">graphiques de Gantt</a> intuitifs. Les points clés sont les suivants :</p> <ul> <li><strong>Informations sur les capacités en temps réel</strong> : obtenez une vision claire de la capacité de l'équipe pour une gestion et une planification efficaces de la charge de travail.</li> <li><strong>Transparence totale du travail</strong> : favorisez un environnement d'ouverture et de responsabilité en veillant à ce que chaque membre de l'équipe puisse voir toutes les tâches ainsi que leur état actuel.</li> <li><strong>Représentation visuelle sur le tableau Kanban</strong> : visualisez l'état de chaque tâche à tout moment grâce à une vue unique et complète.</li> <li><strong>Vue unique de l'état des tâches</strong> : résolvez les tickets rapidement et faites avancer les projets de manière efficace grâce à une vue consolidée qui identifie rapidement les goulots d'étranglement.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass : idéal pour les systèmes distribués </h3> </div> <div class="component component--image"> <img id="83a2ee42" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:bbfb46c2-0657-499a-9d52-1f63effec96c/tab-catalog.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="f47c5864-ac0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Compass" data-label-english="Compass" href="/fr/software/compass">Compass</a> relève les défis liés au développement tentaculaire. Compass vise à :</p> <ul> <li><strong>Tout cataloguer</strong> : facilitez la tâche des développeurs en créant un catalogue centralisé de tous les composants logiciels.</li> <li><strong>Améliorer la santé des logiciels</strong> : suivez les métriques de santé des logiciels, mettez en place des cartes de performance en matière de sécurité et de santé, et responsabilisez les équipes.</li> <li><strong>Simplifier la <a data-event="clicked" data-uuid="f47c5864-ac1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="réponse aux incidents" data-label-english="incident response" href="/fr/incident-management/incident-response">réponse aux incidents</a></strong> : réduisez le temps passé à effectuer des recherches lors d'incidents en identifiant rapidement le propriétaire du service et les informations critiques telles que les changements récents et les dépendances.</li> <li><strong>Améliorer l'expérience des développeurs</strong> : identifiez les goulots d'étranglement en suivant les métriques clés au sein des équipes et des services.</li> <li><strong>Réduire le changement de contenu</strong> : gagnez un temps précieux en intégrant les données d'observabilité, de CI/CD, d'<a data-event="clicked" data-uuid="f47c5864-ac2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="infrastructure cloud" data-label-english="cloud infrastructure" href="/fr/microservices/cloud-computing">infrastructure cloud</a>, etc.</li> </ul> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira : idéal pour la personnalisation et l'automatisation </h3> </div> <div class="component component--image"> <img id="9921395d" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:ea6ecadc-a9cb-4be2-94c4-f72a05247b80/Automation%20trigger@2x.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock "> <p><a data-event="clicked" data-uuid="f5463948-be0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" href="/fr/software/jira">Jira</a> simplifie les flux de travail grâce à :</p> <ul> <li><strong>Des capacités d'automatisation</strong> : automatisez un large éventail de tâches avec facilité et flexibilité.</li> <li><strong>Des champs personnalisés</strong> : capturez des données spécifiques à l'aide de champs adaptés à vos flux de travail. Cela vous permet de catégoriser, de prioriser ou de diagnostiquer les tickets de manière plus approfondie en fonction de vos besoins uniques.</li> <li><strong>Des déclencheurs personnalisés</strong> : créez des déclencheurs qui initient des actions spécifiques au sein des flux de travail axés sur les besoins uniques d'un projet.</li> <li><strong>Des intégrations à d'autres outils</strong> : connectez les flux de travail entre différentes applications en intégrant des outils populaires tels que Slack, Microsoft Teams, Bitbucket et GitHub.</li> </ul> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Utiliser Jira pour un suivi efficace des tickets </h2> </div> <div class="component component--textblock "> <p>Face à la pression croissante pour aller plus vite et produire plus, les équipes ont besoin d'une visibilité en temps réel de toutes les tâches, à la fois dans une perspective descendante et ascendante. Pour ce faire, utilisez le bon logiciel de suivi des tickets.</p> <p><a data-event="clicked" data-uuid="9971e4ed-300" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Jira" data-label-english="Jira" href="/fr/software/jira">Jira</a> répond à ces demandes avec une flexibilité inégalée et une adoption généralisée. Sa capacité à décomposer les projets d'envergure en tickets gérables, associée à des informations et à des rapports, donne aux équipes la visibilité nécessaire pour identifier et atténuer les risques de manière efficace. Avec Jira, les équipes peuvent s'aligner autour d'une vision et d'une direction claires, travailler plus efficacement et créer de la valeur plus rapidement.</p> <p><a data-event="clicked" data-uuid="9971e4ed-301" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Essayez Jira gratuitement" data-label-english="Try Jira for Free" href="/fr/software/jira">Essayez Jira gratuitement</a></p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Logiciel de suivi des tickets : questions fréquentes </h2> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Quelles sont les principales caractéristiques d'un logiciel de suivi des tickets ? </h3> </div> <div class="component component--textblock "> <p>Les principales caractéristiques d'un logiciel de suivi des tickets incluent la création de tickets de support, qui permet aux utilisateurs de signaler des tickets avec des descriptions détaillées, et l'attribution des tickets, qui relie les tickets de support à des membres spécifiques de l'équipe pour les résoudre. Ces applications proposent également souvent un suivi de l'état, qui permet de suivre l'avancement de chaque ticket, et des rapports, qui donnent des informations sur des métriques telles que les temps de réponse, les taux de résolution et la répartition de la charge de travail. L'intégration à d'autres outils de gestion de projet garantit un flux de travail fluide sur les différentes plateformes.</p> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Comment choisissez-vous le meilleur logiciel de suivi des tickets ? </h3> </div> <div class="component component--textblock "> <p>Tenez compte de différents facteurs, tels que la facilité d'utilisation pour garantir une adoption rapide, une formation minimale et l'évolutivité pour faire face à la croissance. La personnalisation vous permet d'adapter l'outil à vos flux de travail. Les capacités d'intégration fonctionnent parfaitement avec les outils existants. Les fonctionnalités de rapport fournissent des informations exploitables et identifient les contraintes budgétaires, afin de garantir la rentabilité.</p> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Pouvez-vous utiliser un logiciel de suivi des tickets pour la gestion de projet Agile ? </h3> </div> <div class="component component--textblock "> <p>Les logiciels de suivi des tickets peuvent prendre en charge les méthodologies Agile de gestion de projet, telles que Kanban et Scrum. 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