Policies | help.townnews.com

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<a href="/web/20220122003403/https://www.help.townnews.com/policies"> Policies </a> </h1> </div> </div></div> </div></section></div></div></div> </div> <div class="row"> <div class="main-content col-lg-8 col-md-7 has-sidebar"> <div class="main-content-wrap"><div class="row"> <div class="col-lg-12"><div id="tncms-region-index-full" class="tncms-region "><div id="tncms-block-1696394" class="tncms-block body-text-right medium-image more-button"><section id="block-1696394" class="block emphasis-h3 "> <div class="card-img-lg card-bg-color card-compact"> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-90b7ae0d-cc72-5a72-b801-1e48985dcf12" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/customer-support-service-level-agreement-sla/article_90b7ae0d-cc72-5a72-b801-1e48985dcf12.html" class="tnt-asset-link" aria-label="Customer Support Service Level Agreement (SLA)"> Customer Support Service Level Agreement (SLA)</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-12-13T12:53:00-06:00" class="tnt-date asset-date text-muted">Dec 13, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">Table of Content</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-308a28e6-f7d1-56fa-82fd-ab623636d74d" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/domain-renewal-policy/article_308a28e6-f7d1-56fa-82fd-ab623636d74d.html" class="tnt-asset-link" aria-label="Domain Renewal Policy"> Domain Renewal Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-26T09:33:00-06:00" class="tnt-date asset-date text-muted">Feb 26, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">TownNews uses an automated domain renewal and billing system, both to provide better service and to ensure that domains are not potentially lost.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-ad65bf35-d261-5697-b826-6ff5b9cb8f1a" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/php-language-restrictions/article_ad65bf35-d261-5697-b826-6ff5b9cb8f1a.html" class="tnt-asset-link" aria-label="PHP Language Restrictions"> PHP Language Restrictions</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-26T09:37:00-06:00" class="tnt-date asset-date text-muted">Feb 26, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">The TownNews platform is shared hosting environment. This means that your web site and several others are being serviced on the same computers. The largest concerns in our hosting environment with regards to PHP. </p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-31a644da-9d9a-540d-8db3-c2dda1ec0445" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/php-sqlite3/article_31a644da-9d9a-540d-8db3-c2dda1ec0445.html" class="tnt-asset-link" aria-label="PHP: SQLite3"> PHP: SQLite3</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-26T09:39:00-06:00" class="tnt-date asset-date text-muted">Feb 26, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">WARNING: sqlite3 function is deprecated and will be removed in PHP5.5, switch to PDO sqlite</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-3812ad3b-1abc-57ac-9ee1-9af8d19ddeeb" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/service-cancellation-policy/article_3812ad3b-1abc-57ac-9ee1-9af8d19ddeeb.html" class="tnt-asset-link" aria-label="Service Cancellation Policy"> Service Cancellation Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-10T13:35:00-06:00" class="tnt-date asset-date text-muted">Feb 10, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">In accordance with your contract with TownNews, you must provide at least 30 days notice before your contract expires or auto-renews, of your intent to terminate and/or transfer service to another provider. Notification of service cancellation may be submitted in the following ways:</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-e12f1638-d0e9-545d-a6b2-9802c175e584" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/site-live-policy/article_e12f1638-d0e9-545d-a6b2-9802c175e584.html" class="tnt-asset-link" aria-label="Site Live Policy"> Site Live Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-26T09:41:00-06:00" class="tnt-date asset-date text-muted">Feb 26, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">The following information pertains to New and Re-design Web Sites being made live.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-2658e6d3-0980-5232-a631-878af1323f42" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/townnews-archive-policy/article_2658e6d3-0980-5232-a631-878af1323f42.html" class="tnt-asset-link" aria-label="TownNews Archive Policy"> TownNews Archive Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-12-28T13:58:00-06:00" class="tnt-date asset-date text-muted">Dec 28, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">This document provides information about TownNews.com archive policies, covering archive loading for BLOX CMS.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-7c2a1a60-556a-5b12-a370-987216f63e24" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/townnews-data-protection-retention-policy/article_7c2a1a60-556a-5b12-a370-987216f63e24.html" class="tnt-asset-link" aria-label="TownNews Data Protection & Retention Policy"> TownNews Data Protection & Retention Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2018-01-20T13:44:00-06:00" class="tnt-date asset-date text-muted">Jan 20, 2018</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">TownNews uses multiple methods to ensure data protection and retention. These methods are BLOX CMS asset revisions, data storage snapshots, and data storage replication. Each method offers its own unique benefits and properties regarding how data is safeguarded and how long data is retained. Although we make every effort to protect and retain the data provided to our platform, customers acknowledge all data uploaded to the platform belongs to the customer; and, the customer holds sole responsibility for ensuring they maintain off platform copies/backups for data protection and retention.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-a23c7bc8-f759-5722-9223-929d17c9ed4b" class="tnt-asset-type-article clearfix card summary inherit letterbox-style-white tnt-section-policies"> <div class="card-container"> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/townnews-spam-and-abuse-policy/article_a23c7bc8-f759-5722-9223-929d17c9ed4b.html" class="tnt-asset-link" aria-label="TownNews Spam and Abuse Policy"> TownNews Spam and Abuse Policy</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2016-02-26T09:59:00-06:00" class="tnt-date asset-date text-muted">Feb 26, 2016</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">TownNews enforces a strict spam and abuse policy. Every email sent through a Web site hosted on our network is tagged with tracking information. This allows us to monitor spam or abuse cases. Recipients of email they believe to be spam or abuse are able to add their email address to a NO-SEND blacklist. This will prevent them from receiving further spam or abuse incidents.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-ebd08b6a-701b-5fbb-ac37-91d795154449" class="tnt-asset-type-article clearfix card summary has-image image-left inherit letterbox-style-white tnt-section-policies"> <div class="card-container"><div class="card-image "> <div class="media-preview-ebd08b6a-701b-5fbb-ac37-91d795154449 media-preview article-asset " data-aspect="16:9"><figure class="photo layout-horizontal letterbox-style-white"> <div class="image"> <a href="/web/20220122003403/https://www.help.townnews.com/policies/gdpr-what-were-doing-and-what-you-should-do/article_ebd08b6a-701b-5fbb-ac37-91d795154449.html" class="tnt-asset-link" aria-label="GDPR: What we're doing and what you should do"> <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAJCAQAAACRI2S5AAAAEklEQVR42mM8U8+AFzCOKgADAHdUC60wg0dkAAAAAElFTkSuQmCC" alt="GDPR: What we're doing and what you should do" class="img-responsive lazyload full white" width="1763" height="992" data-sizes="auto" data-srcset="https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/b/6d/b6d0492d-c50c-5a95-9c85-77233a790005/609d87d21c2ba.image.jpg?crop=1763%2C992%2C0%2C91&resize=150%2C84&order=crop%2Cresize 150w, https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/b/6d/b6d0492d-c50c-5a95-9c85-77233a790005/609d87d21c2ba.image.jpg?crop=1763%2C992%2C0%2C91&resize=200%2C113&order=crop%2Cresize 200w, 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https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/b/6d/b6d0492d-c50c-5a95-9c85-77233a790005/609d87d21c2ba.image.jpg?crop=1763%2C992%2C0%2C91&resize=1333%2C750&order=crop%2Cresize 1333w, https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/b/6d/b6d0492d-c50c-5a95-9c85-77233a790005/609d87d21c2ba.image.jpg?crop=1763%2C992%2C0%2C91&resize=1476%2C830&order=crop%2Cresize 1476w, https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/b/6d/b6d0492d-c50c-5a95-9c85-77233a790005/609d87d21c2ba.image.jpg?crop=1763%2C992%2C0%2C91&resize=1763%2C992&order=crop%2Cresize 2008w"/> </a> </div> </figure></div> </div> <div class="card-body"> <div class="card-headline"><h4 class="tnt-headline "> <a href="/web/20220122003403/https://www.help.townnews.com/policies/gdpr-what-were-doing-and-what-you-should-do/article_ebd08b6a-701b-5fbb-ac37-91d795154449.html" class="tnt-asset-link" aria-label="GDPR: What we're doing and what you should do"> GDPR: What we're doing and what you should do</a></h4></div> <div class="card-meta"> <ul class="list-inline"><li class="card-date"> <time datetime="2018-05-21T15:15:00-05:00" class="tnt-date asset-date text-muted">May 21, 2018</time></li></ul> </div> <div class="card-lead"> <p class="tnt-summary">Identify the steps you need to take to ensure compliance—including immediate changes to your Terms of Service.</p> </div> </div> </div> <div class="clearfix"></div> </article> </div> </div> <div class="card-panel panel"> <div class="panel-body"> <article id="card-summary-1696394-7dcf1e37-7a2b-54e5-826a-722e9e5ded99" class="tnt-asset-type-article clearfix card summary has-image image-left inherit letterbox-style-white tnt-section-policies"> <div class="card-container"><div class="card-image "> <div class="media-preview-7dcf1e37-7a2b-54e5-826a-722e9e5ded99 media-preview article-asset " data-aspect="16:9"><figure class="photo layout-horizontal letterbox-style-white"> <div class="image"> <a href="/web/20220122003403/https://www.help.townnews.com/policies/pci-compliance-reports/article_7dcf1e37-7a2b-54e5-826a-722e9e5ded99.html" class="tnt-asset-link" aria-label="PCI Compliance Reports"> <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAJCAQAAACRI2S5AAAAEklEQVR42mM8U8+AFzCOKgADAHdUC60wg0dkAAAAAElFTkSuQmCC" alt="PCI Compliance Reports" class="img-responsive lazyload full white" width="1265" height="712" data-sizes="auto" data-srcset="https://web.archive.org/web/20220122003403im_/https://bloximages.chicago2.vip.townnews.com/help.townnews.com/content/tncms/assets/v3/editorial/4/fd/4fdaf054-051b-11ec-94fb-3b634002f723/613fa774d1798.preview.jpg?crop=1265%2C712%2C0%2C463&resize=150%2C84&order=crop%2Cresize 150w, 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