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Dept. of Labor offers insight into refreshed website, recent glitches</span></h1></div><div class="lead-art | col-12"><figure class="media-item | figure video | media-item-video pb-3 w-100" data-video-asset="d9d16526-91d7-4521-92e3-3402aadea45b"><div class="figure-wrapper img-wrapper figure-img mb-0 position-relative"><script type="application/ld+json" data-schema="VideoObject">{ "@context": "https://schema.org", "@type": "VideoObject", "name": "KS. Dept. of Labor offers insight into refreshed website, recent glitches", "description": "KS. Dept. of Labor offers insight into refreshed website, recent glitches", "thumbnailUrl": "https://gray-wibw-prod.gtv-cdn.com/resizer/v2/https%3A%2F%2Fdo0bihdskp9dy.cloudfront.net%2F11-23-2024%2Ft_3716cf388cd3411aaa773f5144f2c519_name_file_1280x720_2000_v3_1_.jpg?auth=5b8e8a097772cb65017f181ef194cb8fb3608be31762888621b871bd80e0ef9b&width=1920&height=1080&smart=true", "uploadDate": "2024-11-23T00:41:49Z", "duration": "P0Y0M0DT0H2M16S", "contentUrl": "https://d1l66zlxaqpl1u.cloudfront.net/wp-gray/20241123/674122be2aa71f358bf0a0d5/file_1920x1080-5400-v4/file_1280x720-2000-v3_1.mp4" }</script><div id="fusion-static-enter:static-id-powa-f0f8wfe3wVEk93-d9d16526-91d7-4521-92e3-3402aadea45b" style="display:none" data-fusion-component="static-id-powa-f0f8wfe3wVEk93-d9d16526-91d7-4521-92e3-3402aadea45b"></div><div class="goldfish-player"><div style="padding-bottom:56.25%" id="powa-f0f8wfe3wVEk93-d9d16526-91d7-4521-92e3-3402aadea45b" class="absolute powa" data-ad-bar="false" data-ads="true" 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href="/authors/Callie.Holthaus/">Callie Holthaus</a></span></div></div><div class="date-time | col-12"><span class="date-time published-date-time font-italic d-inline-block">Published: Nov. 22, 2024 at 6:48 PM CST</span></div><div class="sharebar | col-12"><div class="btn p-0 mail" role="button"><svg class="icon | mail pointer" width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><title>Email This Link</title><path d="M3.313 5.273C3.493 5.103 3.734 5 4 5h16c.13 0 .253.025.366.07L11.79 12.49 3.313 5.273zM21 7.166V18a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1V7.775l8.064 6.867c.376.32.945.305 1.338-.036L21 7.166z" fill-rule="nonzero"></path></svg></div><div class="btn p-0 facebook" role="button"><svg class="icon | facebook pointer" width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><title>Share on Facebook</title><path d="M12 2C6.477 2 2 6.477 2 12c0 4.991 3.657 9.128 8.438 9.878v-6.987h-2.54V12h2.54V9.797c0-2.506 1.492-3.89 3.777-3.89 1.094 0 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.856-.543 2.14-.83 3.334-.24.995.501 1.81 1.48 1.81 1.778 0 3.145-1.876 3.145-4.576 0-2.395-1.72-4.066-4.181-4.066-2.848 0-4.519 2.132-4.519 4.338 0 .856.33 1.777.74 2.28.083.098.091.189.067.288-.074.312-.247.995-.28 1.135-.041.181-.148.223-.338.132-1.25-.584-2.033-2.403-2.033-3.876 0-3.153 2.289-6.05 6.61-6.05 3.465 0 6.164 2.47 6.164 5.778 0 3.449-2.173 6.222-5.185 6.222-1.012 0-1.967-.527-2.288-1.152l-.626 2.379c-.222.872-.83 1.958-1.242 2.625.938.288 1.926.444 2.963.444 5.522 0 10-4.477 10-10A9.98 9.98 0 0 0 12 2" fill-rule="evenodd"></path></svg></div><div class="btn p-0 linkedin" role="button"><svg class="icon | linkedin pointer" width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><title>Share on LinkedIn</title><path d="M4.329 3H19.67C20.405 3 21 3.595 21 4.329V19.67c0 .734-.595 1.329-1.329 1.329H4.33A1.329 1.329 0 0 1 3 19.67V4.329C3 3.595 3.595 3 4.329 3zM18.35 17.901v-5.316c0-2.626-1.632-3.522-3.142-3.522-1.396 0-2.31.904-2.572 1.433h-.035V9.305H10V17.9h2.706v-4.66c0-1.243.787-1.847 1.59-1.847.76 0 1.349.427 1.349 1.812v4.695h2.706zM7.56 8.107c.86 0 1.56-.656 1.56-1.553C9.12 5.656 8.42 5 7.56 5 6.697 5 6 5.656 6 6.554c0 .897.698 1.553 1.56 1.553zm-1.354 9.788h2.706V9.298H6.207v8.597z" fill-rule="evenodd"></path></svg></div></div></div></section><section class="body | w-100"><div class="article-body | article w-100"><p class="text | article-text">TOPEKA, Kan. (WIBW) - The Kansas Department of Labor rolled out its new website this week, promising cutting-edge technology and improvements years in the making. On Friday, state officials gave an update on what the new website offers and whether they’ve cleared up the glitches found upon rollout.</p><p class="text | article-text">Officials explained that the existing 1970s-era system was not suited to the modern economy, leading to problems related to efficiency and security.</p><p class="text | article-text">“The system, to say the least, was slow, inefficient and frankly, unresponsive,” says Governor Laura Kelly during Friday’s press conference. </p><p class="text | article-text">The $43M refresh to the state unemployment insurance system brings much-needed improvements. </p><div class="w-100" style="height:90px"></div><p class="text | article-text">“I want to stress that what KDOL has accomplished is not just an upgrade, but a complete transformation,” Kelly said, in part, during her remarks. </p><p class="text | article-text"><a href="https://www.wibw.com/2021/06/03/from-the-4-watch-our-extended-interview-with-ks-labor-secretary-amber-shultz/" target="_blank">Amber Shultz</a>, secretary for the Kansas Department of Labor (KDOL), says users will find an easier website to navigate with more features. </p><p class="text | article-text">“The updated interface allows claimants to perform more self-service,” she explains. “They have easier capabilities of applying for benefits, tracking claims and accessing those benefits. And Kansas employers receive more flexibility as well.”</p><p class="text | article-text">The COVID-19 pandemic revealed shortfalls in the system, including <a href="https://www.wibw.com/2021/03/26/kdol-stops-639-million-bots-fraud-unemployment-attempts/" target="_blank">security vulnerabilities</a> Shultz and her team say they’ve addressed “to make it even more difficult for bad actors to exploit our system.” </p><div class="w-100" style="height:90px"></div><p class="text | article-text">An issue with the site’s multi-factor identification (MFA) system <a href="https://www.wibw.com/2024/11/19/ks-dept-labor-launched-its-new-website-tuesday-morning/" target="_blank">took the website offline</a> for a short time after the rollout. Officials say it’s since been resolved and the impacts of the problem are limited. </p><p class="text | article-text">“I would say it’s a very small percentage that are affected,” says Shultz. “What we are seeing is that 97% of our initial claims are coming through in the new system, versus people calling the call center, or traditionally, that would have been over half that would have to call the call center.”</p><p class="text | article-text">Shultz says KDOL anticipated an increased call volume and prepared accordingly. However, day three of the website being up saw relief. </p><p class="text | article-text">“We already saw a decrease of 60% in our call volume,” says Shultz. </p><div class="w-100" style="height:90px"></div><p class="text | article-text">Looking to the future, Shultz says the new system promises longevity. </p><p class="text | article-text">“It is our pledge to support the Kansas Workforce and Kansas employer community, and our goal is simple, to build a system that works for everyone today and into the future,” she says, closing out her remarks.</p><p class="text | article-text">When the shutdown was first announced, KDOL officials directed people to file unemployment claims early, before the system went down, or to wait until upgrades were done.</p><p class="text | article-text">Since the system was only briefly back online before shutting down again briefly, it raised concerns for people who intended to file when the upgrades were completed. Shultz says KDOL will assess backdated filings from the week of November 3 on a case-by-case basis to resolve issues stemming from the MFA.</p><p class="copyright |"><i>Copyright 2024 WIBW. All rights reserved.</i></p></div></section><section class="recommendations | w-100"><div id="fusion-static-enter:taboola-widget-f0fnUnZ7wVEk63" style="display:none" data-fusion-component="taboola-widget-f0fnUnZ7wVEk63"></div><div class="taboola-feed | w-100 mb-3"><div id="taboola-below-article-thumbnails-new"></div><script>window._taboola = window._taboola || [];_taboola.push({"mode":"alternating-thumbnails-a","container":"taboola-below-article-thumbnails-new","placement":"Below Article Thumbnails New","target_type":"mix"});</script></div><div id="fusion-static-exit:taboola-widget-f0fnUnZ7wVEk63" style="display:none" data-fusion-component="taboola-widget-f0fnUnZ7wVEk63"></div></section></div><section class="right-rail | rail ml-lg-3 d-flex flex-column flex-lg-fill"><div class="w-100" style="height:600px"></div><div class="flex-feature-feed | mb-0" data-tb-region="flex-feature-feed-f0fwmxw0xvekzo"><div class="title-bar | w-100"><h4 class="title | font-weight-bold"><span class="">Most 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w-100" data-tb-region-item=""><div class="card-body w-100 px-2 py-1 image_headline"><div class="image-container position-relative mb-0 pt-0 w-33 float-left mr-2"><figure class="media-item | figure media-item-image mb-0 constrained image-ratio-16x9"><div class="figure-wrapper img-wrapper figure-img mb-0"><a class="link | text-reset d-block h-100 w-100" href="/2025/02/16/one-injured-overnight-rollover-crash/" rel="" target="_self" data-tb-link=""><img class="rounded-0 img-fluid" alt="The Douglas County Sheriff’s Office reported Sunday morning that a 42-year-old man was injured..." loading="eager" data-tb-thumbnail="" src="https://gray-wibw-prod.gtv-cdn.com/resizer/v2/BWWEMUPWKZGAFGNGP2OK4SSKCM.png?auth=31fe0c11a526b05576c3b1fc43c6b4ea825ac4eede88f0fe78838e786a08c5d7&width=800&height=450&smart=true" width="800" height="450"/></a></div></figure></div><div class="headlines | card-title mb-1"><h6 class="headline | mb-0 font-weight-bold"><a class="text-reset" 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type="application/javascript">window.Fusion=window.Fusion||{};Fusion.arcSite="wibw";Fusion.contextPath="/pf";Fusion.mxId="00000000";Fusion.deployment="472";Fusion.globalContent={"_id":"GEIBJ3NBBRHTLOVCBN67H2RPAQ","additional_properties":{"clipboard":{},"has_published_copy":true,"is_published":true},"address":{},"canonical_website":"wibw","copyright":"Copyright 2024 WIBW. All rights reserved.","created_date":"2024-11-22T16:00:51.627Z","credits":{"by":[{"_id":"Callie.Holthaus","type":"author","version":"0.5.8","name":"Callie Holthaus","org":"Topeka","image":{"url":"https://author-service-images-prod-us-east-1.publishing.aws.arc.pub/gray/d67f4ce6-3417-48ca-a064-538fa11491dd.png","version":"0.5.8"},"description":"","url":"/authors/Callie.Holthaus/","slug":"","social_links":[{"site":"email","url":"callie.holthaus@gray.tv"}],"socialLinks":[{"site":"email","url":"callie.holthaus@gray.tv","deprecated":true,"deprecation_msg":"Please use social_links."}],"additional_properties":{"original":{"_id":"Callie.Holthaus","firstName":"Callie","lastName":"Holthaus","byline":"Callie Holthaus","role":"Weekend Anchor/Multimedia Journalist","image":"https://author-service-images-prod-us-east-1.publishing.aws.arc.pub/gray/d67f4ce6-3417-48ca-a064-538fa11491dd.png","email":"callie.holthaus@gray.tv","affiliations":"","education":[],"awards":[],"books":[],"podcasts":[],"bio_page":"/authors/Callie.Holthaus/","location":"Topeka","bio":"","longBio":"","slug":"","native_app_rendering":false,"fuzzy_match":false,"contributor":false,"status":true,"custom_gray_displaypriority":"6","last_updated_date":"2025-02-10T03:08:08.209Z","custom_gray_stationname":"wibw","custom_gray_stationdepartment":"news","website_url":"/authors/Callie.Holthaus/"}}}]},"description":{"basic":"The $43M refresh to the state unemployment insurance system brings much-needed improvements. "},"display_date":"2024-11-23T00:48:28.622Z","distributor":{"name":"Gray TV Stations (English)","category":"staff","subcategory":"gray-original-content","reference_id":"6c4d5d7a-69c6-483e-8ffd-871ff31dbadb","mode":"reference_denormalized"},"first_publish_date":"2024-11-23T00:48:28.622Z","headlines":{"basic":"KS. Dept. of Labor offers insight into refreshed website, recent glitches","meta_title":"","mobile":"","native":"","print":"","tablet":"","web":""},"label":{},"language":"","last_updated_date":"2024-11-23T00:48:28.735Z","owner":{"id":"gray","sponsored":false},"planning":{"internal_note":"","story_length":{"character_count_actual":2878,"character_encoding":"UTF-16","inch_count_actual":3,"line_count_actual":21,"word_count_actual":460}},"publish_date":"2024-11-23T00:48:28.622Z","related_content":{"basic":[],"redirect":[]},"revision":{"branch":"default","editions":["default"],"parent_id":"NTSHPH7GCVBP5EHBQ3FMN47KDU","published":true,"revision_id":"PQJMDYF23NHVLMB7BXRX46PO34","user_id":"isaac.deer@wibw.com"},"slug":"Owner","source":{"name":"Gray TV Stations","source_type":"gray-original-content","system":"composer"},"subheadlines":{"basic":""},"subtype":"default","type":"story","version":"0.10.10","workflow":{"note":"","status_code":4},"canonical_url":"/2024/11/23/ks-dept-labor-offers-insight-into-refreshed-website-recent-glitches/","publishing":{"scheduled_operations":{"publish_edition":[],"unpublish_edition":[]}},"website":"wibw","website_url":"/2024/11/23/ks-dept-labor-offers-insight-into-refreshed-website-recent-glitches/","hasVideo":true,"hasVideoCenterVideo":true,"hasClickabilityVideo":false,"hasPowaLiveVideoPlayer":false,"hasSyncbakUgcWidget":false,"dataTransformedAt":"2025-02-16T17:22:49.308Z","content_elements":[{"_id":"7ZT33TMAU5B6VJV3HDJ2EPU2OE","additional_properties":{"comments":[],"inline_comments":[]},"content":"TOPEKA, Kan. (WIBW) - The Kansas Department of Labor rolled out its new website this week, promising cutting-edge technology and improvements years in the making. On Friday, state officials gave an update on what the new website offers and whether they’ve cleared up the glitches found upon rollout.","type":"text"},{"_id":"BYJWVBAV4NBF3K7OWT6X6LXIQQ","additional_properties":{"comments":[],"inline_comments":[]},"content":"Officials explained that the existing 1970s-era system was not suited to the modern economy, leading to problems related to efficiency and security.","type":"text"},{"_id":"LNJXV4A6NFBCJETF3DNZXMQOWA","additional_properties":{"comments":[],"inline_comments":[]},"content":"“The system, to say the least, was slow, inefficient and frankly, unresponsive,” says Governor Laura Kelly during Friday’s press conference. ","type":"text"},{"_id":"AKYNZFUPVBG7HKN7UQBEGJNBFE","additional_properties":{"comments":[],"inline_comments":[]},"content":"The $43M refresh to the state unemployment insurance system brings much-needed improvements. ","type":"text"},{"_id":"JEZMIPQK55AVVASO7GI7Q7Z2KU","additional_properties":{"comments":[],"inline_comments":[]},"content":"“I want to stress that what KDOL has accomplished is not just an upgrade, but a complete transformation,” Kelly said, in part, during her remarks. ","type":"text"},{"_id":"BNMY7MVKFZC4ZGAOK5PSHLALYU","additional_properties":{"comments":[],"inline_comments":[]},"content":"<a href=\"https://www.wibw.com/2021/06/03/from-the-4-watch-our-extended-interview-with-ks-labor-secretary-amber-shultz/\" target=\"_blank\">Amber Shultz</a>, secretary for the Kansas Department of Labor (KDOL), says users will find an easier website to navigate with more features. ","type":"text"},{"_id":"WWIFJZMJYNFCDGFLKGKD674FXQ","additional_properties":{"comments":[],"inline_comments":[]},"content":"“The updated interface allows claimants to perform more self-service,” she explains. “They have easier capabilities of applying for benefits, tracking claims and accessing those benefits. And Kansas employers receive more flexibility as well.”","type":"text"},{"_id":"KNISGL2EKVDFBMAGMAPGDDPKD4","additional_properties":{"comments":[],"inline_comments":[]},"content":"The COVID-19 pandemic revealed shortfalls in the system, including <a href=\"https://www.wibw.com/2021/03/26/kdol-stops-639-million-bots-fraud-unemployment-attempts/\" target=\"_blank\">security vulnerabilities</a> Shultz and her team say they’ve addressed “to make it even more difficult for bad actors to exploit our system.” ","type":"text"},{"_id":"5TPBCII7NNGVDISPDFQD2L6GWA","additional_properties":{"comments":[],"inline_comments":[]},"content":"An issue with the site’s multi-factor identification (MFA) system <a href=\"https://www.wibw.com/2024/11/19/ks-dept-labor-launched-its-new-website-tuesday-morning/\" target=\"_blank\">took the website offline</a> for a short time after the rollout. Officials say it’s since been resolved and the impacts of the problem are limited. 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