KMWorld - the only magazine, website and conference dedicated to news, trends and case studies in knowledge management, content management and document management.

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href="https://www.kmworld.com/WhitePapers/BestPractices/13778-Special-Report--Measuring-KM-Success-Key-Metrics-and-Strategies.htm"><img src="https://dzceab466r34n.cloudfront.net/Images/IssueImage/166345-NL10_24WP.jpg-ORG.jpg" alt="" /></a> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueTitle_1" href="https://www.kmworld.com/WhitePapers/BestPractices/13778-Special-Report--Measuring-KM-Success-Key-Metrics-and-Strategies.htm">Special Report- Measuring KM Success: Key Metrics and Strategies</a></h2> </li> <li> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueImage_2" href="https://www.kmworld.com/WhitePapers/BestPractices/13730-Special-Report-Leverage-Automation-and-AI-to-Deliver-Better-Business-Value.htm"><img src="https://dzceab466r34n.cloudfront.net/Images/IssueImage/166129-M-files724WP.jpg-ORG.jpg" alt="" /></a> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkIssueTitle_2" href="https://www.kmworld.com/WhitePapers/BestPractices/13730-Special-Report-Leverage-Automation-and-AI-to-Deliver-Better-Business-Value.htm">Special Report: Leverage Automation and AI to Deliver Better Business Value</a></h2> </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder__ctrl_1_ctl02_ctl00_rptIssues_lnkShowMore" href="/Archives/Default.aspx?ContextSubtypeID=576&utm_source=rightsidebar&utm_medium=show_more">More</a> </h2> </li> </ul> </div> <div id="MainContentPlaceHolder__ctrl_1_pnlThirdBox" class="sidebar_item"> <div class="advertisement ad_box"> <div id="div-gpt-ad-1569612909951-0" style="height:250px;width:300px;"> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1569612909951-0'); }); </script> </div> </div> </div> <div align="center" style="margin:10px 0; display:none;"> <table border="0" style="border-collapse: collapse; width: 304px; margin-left: auto; margin-right: auto;"> <tbody> <tr> <td style="width: 304px; padding: 2px; text-align: center; height: 104px;"><a href="https://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2020-135998.aspx" title="100 Companies That Matter in Knowledge Management 2020"><img src="https://dzceab466r34n.cloudfront.net/images_nl/KMWorld/KMW20_100-Com_Banner_300x100.jpg" alt="100 Companies That Matter in Knowledge Management 2020" width="300" height="100" /></a></td> </tr> <tr> <td style="width: 304px; padding: 2px; text-align: center; height: 104px;"><a href="/WhitePapers/KMWhitePaper/9184-The-Trend-Setting-Products-in-Knowledge-Management-2019.htm" title="KMWorld Trendsetting Products of 2019"><img src="https://dzceab466r34n.cloudfront.net/Images/OtherImages/126049-2019-Trendsetting-Products-ORG.png" alt="KMWorld Trendsetting Products of 2019" width="300" height="100" /></a></td> </tr> </tbody> </table></div>  <div class="sidebar_item"> <div class="section_title"> Knowledge Management Webinars </div> <ul> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_0" href="https://www.kmworld.com/Webinars/2136-Building-the-AI-Powered-Future-The-Road-Ahead-for-Knowledge-Management.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Building the AI-Powered Future: The Road Ahead for Knowledge Management</a></h2> Coming December 17, 2024 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_1" href="https://www.kmworld.com/Webinars/2139-Building-a-KM-Foundation-for-AI.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Building a KM Foundation for AI</a></h2> Coming January 14, 2025 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_2" href="https://www.kmworld.com/Webinars/2160-Empowering-LLMs-with-a-Semantic-Layer.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Empowering LLMs with a Semantic Layer</a></h2> Coming February 11, 2025 </li> <li> <h2> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkWebinarTitle_3" href="https://www.kmworld.com/Webinars/2156-Top-Trends-in-KM-for-2025.htm?utm_campaign=generateView&utm_source=rightsidebar&utm_medium=webpage&utm_content=text">Top Trends in KM for 2025</a></h2> Coming February 25, 2025 </li> <li> <h2 style="text-align: right;"> <a id="MainContentPlaceHolder__ctrl_1_ctl04_ctl00_rptWebinars_lnkShowMore" href="/Webinars/">More Webinars</a> </h2> </li> </ul> </div> <div class="sidebar_item""> <div align="center" style="text-decoration:underline;font-weight:bold;font-size:1.7em;display:none;">Site Sponsors</div> <div class="advertisement ad_sponsor"> <div id="div-gpt-ad-1569612677447-0" 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data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/132469-1200-by-630-woman-working-from-home-with-headset-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_0" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Verint-announces-top-telecommunications-company-realized-%2410.5M-annual-savings-from-Verints-AI-Powered-Voice-Self-Service-166803.aspx">Verint announces top telecommunications company realized $10.5M annual savings from Verint’s AI-Powered Voice Self-Service</a></h3> <p> The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 12 Nov 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_1" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Stravito-helps-Delta-democratize-insights-and-supercharge-its-research-potential-166470.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/139631-1200-by-620-plane-in-motion-1915107952-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_1" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/News/KM-In-Practice/Stravito-helps-Delta-democratize-insights-and-supercharge-its-research-potential-166470.aspx">Stravito helps Delta democratize insights and supercharge its research potential</a></h3> <p> The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 21 Oct 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_2" href="https://www.kmworld.com/Articles/News/KM-In-Practice/CCC-to-partner-with-Morressier-to-address-and-validate-research-integrity-166240.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/131821-1200-by-630-scientific-researchers-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_2" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/News/KM-In-Practice/CCC-to-partner-with-Morressier-to-address-and-validate-research-integrity-166240.aspx">CCC to partner with Morressier to address and validate research integrity</a></h3> <p> CCC is developing a beta version of a new Ringgold Service to help disambiguate and validate the identity of researchers </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 08 Oct 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkImageLink_3" href="https://www.kmworld.com/Articles/News/KM-In-Practice/MongoDB-Atlas-transforms-Toyota-Safety-Connect-165968.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/128085-1200-by-630-aerial-view-of-cars-speeding-on-road-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkContextSubType_3" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=87">KM In Practice</a> </div> <h3> <a id="MainContentPlaceHolder_ctl05_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/News/KM-In-Practice/MongoDB-Atlas-transforms-Toyota-Safety-Connect-165968.aspx">MongoDB Atlas transforms Toyota Safety Connect</a></h3> <p> Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center </p> <div class="article_meta"> <span class="article_author">Stephanie Simone</span> // <span class="article_date"> 18 Sep 2024</span> </div> </div> </section> <div class="section_title"> Knowledge Management Opinions & Analysis <div class="more_btn"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkMoreArticles" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextTypeID=34">More<span><i class="fa fa-chevron-circle-right" aria-hidden="true"></i></span></a> </div> </div> <section class="article_grid"> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_0" href="https://www.kmworld.com/Articles/Columns/Ethical-innovation/Agentic-AI-So-hot-right-now!-166462.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/130547-520APS.jpg-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_0" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_0" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=797">Ethical innovation</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/Columns/Ethical-innovation/Agentic-AI-So-hot-right-now!-166462.aspx">Agentic AI—So hot right now!</a></h3> <p> We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous— streamlined operations, lower costs, fewer human errors—there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate. </p> <div class="article_meta"> <span class="article_author">Alan Pelz-Sharpe</span> // <span class="article_date"> 04 Nov 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_1" href="https://www.kmworld.com/Articles/Columns/The-Future-of-the-Future/Trees-chains-and-brains-166461.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/140046-1200-BY-630-ANALYTICS-IN-ACTION-1792397845-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_1" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_1" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=110">The Future of the Future</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/Columns/The-Future-of-the-Future/Trees-chains-and-brains-166461.aspx">Trees, chains, and brains</a></h3> <p> Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions. </p> <div class="article_meta"> <span class="article_author">Art Murray, D.Sc.</span> // <span class="article_date"> 04 Nov 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_2" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/Links-conquer-the-universe-166457.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/128906-1200-by-630-global-data-and-hand-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_2" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_2" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=85">Perspective on Knowledge</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/Links-conquer-the-universe-166457.aspx">Links conquer the universe</a></h3> <p> We can talk about these relationships as links. They're not expressed in blue underlined text, and you can't click on them. But they are the relationships among words that matter in any particular circumstance. They are the relationships that give words meaning. And as in life, those meanings are multiple and contextual. Without those relationships, there is no language. </p> <div class="article_meta"> <span class="article_author">David Weinberger</span> // <span class="article_date"> 04 Nov 2024</span> </div> </div> <div class="article_grid_single"> <div> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkImageLink_3" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/On-Chat-AI-and-BS-165515.aspx"><img class="lazy" data-original="https://dzceab466r34n.cloudfront.net/Images/ArticleImage/128669-1200-BY-630-DAVID-WEINBERGER-PERSPECTIVE-ON-KNOWLEDGE-ORG.jpg" src="" /></a> </div> <div id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_pnlContextSubType_3" class="category_tag"> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkContextSubType_3" href="https://www.kmworld.com/Articles/MoreNews.aspx?ContextSubtypeID=85">Perspective on Knowledge</a> </div> <h3> <a id="MainContentPlaceHolder_ctl06_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/Columns/Perspective-on-Knowledge/On-Chat-AI-and-BS-165515.aspx">On Chat AI and BS</a></h3> <p> So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it. </p> <div class="article_meta"> <span class="article_author">David Weinberger</span> // <span class="article_date"> 09 Sep 2024</span> </div> </div> </section> <section class="insight_wrapper"> <div class="insight"> <div class="insight_half"> <div class="insight_author"> Popular Articles </div>  <ul> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_0" href="https://www.kmworld.com/Articles/News/News/Adopting-RAG-while-addressing-its-complexities-with-Shelf-Coveo-and-Progress-Semaphore--166741.aspx">Adopting RAG while addressing its complexities with Shelf, Coveo, and Progress Semaphore </a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_1" href="https://www.kmworld.com/Articles/News/News/Exclaimers-integration-with-HubSpot-transforms-email-signatures-into-powerful-marketing-opportunities--166751.aspx">Exclaimer’s integration with HubSpot transforms email signatures into powerful marketing opportunities </a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_2" href="https://www.kmworld.com/Articles/Editorial/KM-Drill-Down-Videos/Conversational-Agents-and-AI-Transformation-QA-with-Rob-Ryan-Head-of-Business-Value-and-Thought-Leadership-Workgrid-166783.aspx">Conversational Agents and AI Transformation: Q&A with Rob Ryan, Head of Business Value and Thought Leadership, Workgrid</a></li> <li> <a id="MainContentPlaceHolder_ctl07_ctl00_rptArticles_lnkArticleTitle_3" href="https://www.kmworld.com/Articles/News/News/Keeper-Security-officially-completes-authorization-meeting-FedRAMP-Revision-5-controls-166749.aspx">Keeper Security officially completes authorization meeting FedRAMP Revision 5 controls</a></li> </ul> </div> <div class="insight_half"> <div class="insight_author"> Upcoming Events </div> <section>  </section> </div> </div> <div class="advertisement ad_box" style="padding:12px 0 0 10px;background:#FFFFFF;"> <div 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