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name="CountrySettings$IsB2BUserHiddenField" id="IsB2BUserHiddenField" value="False" /> <span id="IndexValue" style="display: none;">0</span> <input name="CountrySettings$_userDomainForGA" type="hidden" id="_userDomainForGA" value="No" /> <input name="CountrySettings$_userTypeForGA" type="hidden" id="_userTypeForGA" value="No" /> <div class="window1" id="UpdateEmailPopUp" style="display: none;"> <div class="bdy cntryDetInnerSect"> <div class="cntyCentr"> <div class="lftCnty"> <div id="ContryHeaderDiv" class="contImg header"> <a class="closeButton closeKwin" href="#">✕</a> <div class="headerbackground"> <h2 class="countryLabel">Please update your email</h2> <br> </div> </div> <div class="popBodyText"> <div class="digital item-row"> <div class="row-body"> <p> Our records show your account is still using the <b>@edumail.vic.gov.au</b> email domain. Given the change to this email domain in 2020, we suggest it would be a good idea to update this to your new <b>@education.vic.gov.au</b> email address. </p> </div> <div class="row-body"> <p> <i>Please note, we are making this request to try and prevent duplicate accounts being created. For instance if you were added to one of our subscription products by another teacher and they used your <b>@education.vic.gov.au</b> email address, it would create a new account. We will not be using your new email address for marketing purposes.</i> </p> </div> </div> <div class="confirmationButton"> <a href="/dashboard/pagename/profilesettings">Take me there</a> </div> </div> </div> </div> </div> </div> <script> function ShowUpdateEmailPopUp() { //console.log(performance.navigation.type + ", " + localStorage.getItem("DigitalFlag")); //if (performance.navigation.type < 1 && localStorage.getItem("DigitalFlag") != "1") { // fresh page loads var kwindow = $("#UpdateEmailPopUp"); if (!kwindow.data("kendoWindow")) { kwindow.kendoWindow({ width: "620px", //height: "832px", modal: true, draggable: false }); //kwindow.data("kendoWindow").center(); } kwindow.data("kendoWindow").open(); kwindow.data("kendoWindow").center(); $(".k-icon.k-i-close").hide(); $(".k-header").remove(); $(".k-window").addClass("countryDetModal").addClass("successPopup"); $(".k-widget").css("top", "130px"); $('.cntryDetInnerSect .closeKwin').click(function (e) { e.preventDefault(); kwindow.data("kendoWindow").close(); }); localStorage.setItem("DigitalFlag", "1"); // } } </script> <link href="/Resources/Shared/stylesheets/nondivisionsearch.css?cdv=1007" media="all" type="text/css" rel="stylesheet"> <link href="/Resources/Shared/stylesheets/Homelevelskin.css?cdv=2" media="all" type="text/css" rel="stylesheet"> <link href="/Resources/Shared/scripts/Bootstrap/css/bootstrap.min.css?cdv=341" media="all" type="text/css" rel="stylesheet"> <link href="/Resources/Shared/scripts/Bootstrap/css/custom.css?cdv=1006" media="all" type="text/css" rel="stylesheet"> <script type="text/javascript" src="/Resources/Shared/scripts/Homeskincorp.js?v=4"> </script> <script type="text/javascript" src="/Resources/Shared/scripts/nondivisionsearch.js?v=1006"></script>    <link href="/Portals/5/Skins/TDE/css/tde.css?v=3" rel="stylesheet" />  <style> html { height: 100%; } .footer-all { position: relative!important; clear: both; } div#dnn_FooterPane .DnnModule { margin-bottom: 0; } .talkRepMainDiv { margin-bottom: 0; } </style> <header style="margin-bottom: 0px;"> <div class="header_wrapper container">  <div class="col-md-12"> <div id="logo" class="pull-left"> <h1 class="homepage-margin"> <a href="https://cengage.com.au/" id="dnn_dnnLogo_hypLogo" title="Cengage Australia"> <img src="/Portals/5/Corp.png" id="dnn_dnnLogo_imgLogo" alt="Cengage Australia" /> </a></h1> </div> <div class="topnav pull-right"> <ul class="top-menu"> <li><a href='/contact-us' alt="anz.customerservice@cengage.com - 1300 790 853 (AU) - 0800 449 725 (NZ)">Contact Us</a></li> <li><span id="CountryName" class="ddlcountry">Singapore <i>(change)</i></span></li> <li><a id="wishlistlnk" href='/list.aspx'>My lists <span id="WishList"></span></a></li> <li class="login-signup nobdr "><a href="/signup.aspx" id="SignUp" onclick="OpenAsianCountryWindow();"><i class="fas fa-user-circle"></i> Sign Up</a></li> <li id="orLi" class="orline nobdr">or</li> <li id="LoginNameLabel" class="login-space paddingright0 nobdr"></li> <li class="nobdr padding0"><span id="loginlnk" onclick="javascript:OpenLoginWindow(this);"> Log in</span></li> <li class="nobdr padding0"> </li> </ul> </div> </div> <div id="CountryPopup" class="modal fade in Countrypopup" tabindex="-1" role="dialog" data-backdrop="static" data-keyboard="false" style="display: none;" aria-hidden="false"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close" onclick=""> <span class="ico-close-btn"></span></button> <h2 class="modal-title">Logout</h2> </div> <div class="modal-body"> <div class="TextDiv"> <p>You must first logout before you can change your location setting. Do you wish to logout?</p> </div> </div> <div class="modal-footer"> <div class="button"> <a id="CountryCancel" class="btn btn-general" href="javascript:__doPostBack('dnn$Utilities1$CountryCancel','')">CANCEL</a> <a id="CountryLogout" class="btn btn-affermative" href="javascript:__doPostBack('dnn$Utilities1$CountryLogout','')">CONFIRM</a> </div> </div> </div> </div> </div> <div class="navalign"> <div class="col-md-9 pull-left display-inlineBlock"> <nav> <ul class="menu pull-left"> <li id="dnn_CENGAGESUBMENU_PrimaryLink"><a href="/primary" alt="PM - Benchmark - Fast Forward - NLD - Flying Colours - Nelson Focus">Primary</a></li> <li id="dnn_CENGAGESUBMENU_SecondaryLink"><a href="/secondary" alt="A+ - Nelson Psych - Tapis Volant - Obento - Nelson Phys Ed - Food Solutions">Secondary</a></li> <li id="dnn_CENGAGESUBMENU_HigherEducation"><a href="/university" id="univlink" alt="eBooks - Textbooks - Business - Humanities - Health & Nursing - Education - IT - Science">University</a></li> <li id="dnn_CENGAGESUBMENU_VocationalLink"><a href="/vet" id="voclink" alt="eBooks - Textbooks - Business - Health & Nursing - IT - Trades - Education">Vet</a></li> <li id="dnn_CENGAGESUBMENU_GaleLink"><a href="/gale" alt="Archives - Databases - eBooks - Microfilm - Print">Gale</a></li> </ul> </nav> </div> <div class="col-md-3 pull-left display-inlineBlock"> <nav class="pull-right"> <ul class="menu"> <li><a href="/list.aspx?item=cart" id="cartlnk">My Cart<span id="Cart" class="cartbg">0</span><i class="fas fa-shopping-cart"></i></a></li> </ul> </nav> </div> </div> <input type="hidden" name="dnn$CENGAGESUBMENU$alldivschoolsprod" id="alldivschoolsprod" /> </div> <div class="nondivisionalmenu"> <div class="input-group adsearch"> <div id="BrowseDropDown" class="input-group-btn"><span class='btn btn-default text-left dropdown-toggle' data-toggle='dropdown'><span class='Browseinactivemenu'>Browse Catalogue</span><span class='ico-caret'></span></span><ul id='DropDownBrowseMenu' class='dropdown-menu'><li class='dropdown-submenu he-menu-item shop'><a href='/search/pg/1/sortOrder/R/div/all/qry/'>Go to Shop</a></li><li class='dropdown-submenu he-menu-item'><a href='/search/pg/1/sortOrder/R/div/primary/qry/'>Primary</a></li><li class='dropdown-submenu he-menu-item'><a href='/search/pg/1/sortOrder/R/div/secondary/qry/'>Secondary</a></li></ul></div> <input type="hidden" name="dnn$BrowseSearch$DivisionHiddenField" id="DivisionHiddenField" /> <label style="display:none;" for="TextSearch">Search</label> <input name="dnn$BrowseSearch$TextSearch" type="text" id="TextSearch" maxlength="70" class="form-control" onkeypress="javascript:clickfocusevent(event);" placeholder="" /> <span class="ico-closeicon"> </span> <span class="text-center" style="position:relative;margin-left:5px"> <input type="button" class="btn nondivisional-searchbtn ico-adsearch sjsearchtxthide" value=" " id="nondiv-searchbtn" onclick="javascript:SearchBtn_Click();"/> </span> </div> </div> <div class="modal fade" id="subscription-popup" tabindex="-1" role="dialog" data-backdrop="static" data-keyboard="false" style="display: none"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close" onclick="javascript:SubscriptionClosePopup();"> <span class="ico-caret"></span> </button> <h4 id="popTitle" class="modal-title">Subscribe</h4> </div> <div class="modal-body"> <div id="popBread" class="modal-breadcrumb hide"> <ul> <li class="active">Build Subscription <span class="ico-caret"></span></li> <li id="overviewBreadcrumb">Overview <span class="ico-caret"></span></li> <li>Checkout <span class="ico-caret"></span></li> </ul> </div> <div class=""> <div class="panel panel-danger hide" id="divDangerMessage"> <button type="button" class="close" aria-label="Close" onclick="javascript:CloseDangerDiv();"> <span class="ico-caret"></span> </button> <div class="panel-heading">Heads up!</div> <div class="panel-body">If you choose the starter subscription type, you will only be able to access the readers via one device at one time. All existing student, teacher and session data will be lost.</div> </div> <div class="panel panel-warning hide" id="divWarningMessage"> <div class="panel-body" id="warningMessage"></div> </div> </div> <div id="divSubscription"> <div class="form-group"> <select class="form-control" id="ddlSubscriptionType"></select> <select class="form-control" id="ddlRenewalPeriods" style="display: none"></select> <label id="lblSubsType">What type of Subscription?</label> </div> <div class="form-group" id="divNoOfStudents"> <input name="dnn$SubsPopup$txtNoOfStudents" type="text" id="txtNoOfStudents" class="form-control" placeholder="Number of Students (Min 10)" maxlength="7" /> <label id="lblNoLicense">How many students would you like on the subscription? (Minimum 10)</label> <span class="noofstudents">Students</span> <input name="dnn$SubsPopup$hidMax" type="hidden" id="hidMax" value="1000000" /> </div> </div> <div class="subs-checkout hide" id="divSubscriptionOverview"> <div class="col-md-3 checkout-type ckoutOverview"> <h4><span id="lblSubscriptionType"></span></h4> <p>Subscription type</p> <a href="javascript:SubscriptionPrevClick();" class="" title="Edit">Edit</a> </div> <div class="col-md-3 checkout-Licenses"> <h4><span id="lblNoOfLicences"></span></h4> <p>Student Licences</p> <a href="javascript:SubscriptionPrevClick();" class="" title="Edit">Edit</a> </div> <div class="col-md-3 checkout-access ckoutOverview"> <h4><span id="lblBookCount"></span></h4> <p>Book Access</p> </div> <div class="col-md-3 checkout-expiry ckoutOverview"> <h4><span id="lblExpiryDate"></span></h4> <p>Expiry</p> </div> </div> <div id="divSubscribeSummary" class="popup-summary"> <div class="row"> <div id="divSummarySubsType" class="col-md-3 border-right"> <h4 id="sumSubsType">Premium</h4> <p>$<span id="summarySubRrpPrice"></span><span> per </span><span id="summaryPer"></span></p> <p><a id="summaryIncludes" data-toggle="popover" data-trigger="hover" data-placement="right" data-html="true" data-content="Includes:">Includes:</a></p> </div> <div id="divSummaryStudentLicenses" class="col-md-3 border-right col-pop"> <h4 id="summaryStudentLicenses"></h4> <p>Student Licenses</p> </div> <div class="col-md-3 border-right col-pop"> <div id="divComputedCost"> <input type="hidden" name="dnn$SubsPopup$PremiumSubRrpPrice" id="PremiumSubRrpPrice" /> <input type="hidden" id="StarterSubRrpPrice" /> <h4>$<span id="computedCost"></span></h4> <p>Total cost (incl. GST)</p> <input type="hidden" /> </div> </div> <div class="col-md-3 col-pop"> <h4 id="currentSubsEndDate"></h4> <p>Expiry</p> </div> </div> </div> <div id="divPurchasePremiumMsg" class="hide"> <p> <span id="purchasePremiumMsg"> only 10 of your students will be retained from your trial. Please purchase 30 or more student licenses for all students to be retained.</span> </p> </div> <div id="divRequestPaymentPopup" class="margin-bottom-40 hide"> <div class="formField"> <input type="email" id="txtSendReqEmail" name="txtSendReqEmail" autocomplete="off" class="form-control request-email" placeholder="Email address" /> <span id="sendRequestError" class="error"></span> <p class="margin-top-10">Enter email address of a colleague or department (i.e. Finance) to request payment. An email with a link will be sent to them to complete the purchase. </p> </div> </div> <div id="divDoneRequestPayment" class="hide"> <h4>Purchase information sent to:</h4> <div> <span id="emailSentToPopup"></span> </div> <div class="links margin-top-30 margin-bottom-40"> <a id="sendToAnother" onclick="javascript:RequestPayment();">Send to another email address</a><span>|</span> <a id="reviewPayment" onclick="javascript:ReviewPaymentInfo();">Review Payment information </a> </div> </div> </div> <div class="modal-footer"> <button type="button" class="btn btn-primary disabled hide" id="btnNext" onclick="javascript:SubscriptionNextClick();" style="display: none">Next</button> <button type="button" class="btn btn-link hide" data-dismiss="modal" id="btnCancelSubs" onclick="javascript:SubscriptionClosePopup();" style="display: none">Cancel</button> <button type="button" class="btn btn-primary checkout hide" id="btnSubsCheckOut" onclick="javascript:GoToSubsCheckout();">Checkout</button> <button type="button" class="btn btn-success hide disabled" id="btnSendRequest" onclick="javascript:SendRequestPaymentEmail();">Send Request</button> <button type="button" class="btn btn-link hide" id="btnPrevStepSubs" onclick="javascript:SubscriptionPrevClick();">Previous</button> <button type="button" class="btn btn-success disabled" id="btnBuyNow" onclick="javascript:GoToSubsCheckout();">Buy Now</button> <button type="button" class="btn btn-primary disabled hide" id="btnRequestPayment" onclick="javascript:RequestPayment();" data-toggle="popover" data-trigger="hover" data-placement="top" data-html="true" data-content="Click here to <strong>request a colleague or department</strong> (i.e. Finance) to <strong>make this payment</strong>. An email with a link will be sent to them to complete the purchase."> Request Payment</button> <button type="button" class="btn btn-success hide" id="btnDoneRequestPayment" onclick="javascript:DoneRequestPayment();">Done! Go back to the Subscriptions page</button> </div> </div> </div> </div> <script src="/Resources/Shared/scripts/SubscriptionPurchase.js?v=0113" type="text/javascript"></script> </header>   <div id="dnn_ContentPane" class="DNNEmptyPane"></div> <div class="bootstrap-4"> <div id="dnn_divBanner"><div class="DnnModule DnnModule-DNN_HTML DnnModule-17242"><a name="17242"></a> <div class="Invisible"><div id="dnn_ctr17242_ContentPane"><div id="dnn_ctr17242_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17242_HtmlModule_lblContent" class="Normal"> <div class="banner" style="background-image:url('https://cengage.com.au/Portals/5/images/Blue Stroke-1.png?ver=2019-10-28-111442-053')"> <div class="container"> <div class="row"> <div class="col-md-12"> <h2><strong>FAQs</strong></h2> </div> </div> </div></div> </div> </div></div></div></div></div> <div id="divOverviewMenu"> <div class="container"> <div class="row"> <div id="dnn_divOverviewBar" class="col-md-12"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17243"><a name="17243"></a> <div class="Invisible"><div id="dnn_ctr17243_ContentPane"><div id="dnn_ctr17243_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17243_HtmlModule_lblContent" class="Normal"> <div id="h2copy"></div><ul class="overviewBar"><li><a href="/contact-us" class="CTA">Contact Us</a></li> </ul><script> $('ul.overviewBar a').each(function(){ if(window.location.href.indexOf($(this).attr("href"))>-1) { $(this).addClass("active"); if($('.overviewBar .active').length>1) { $('.overviewBar .active').first().removeClass('active') } }});</script> </div> </div></div></div></div></div> </div> </div> <hr style="border: 1px solid #e5e5e5; margin-top: 0px;" /> </div> <div class="container mainContent"> <div id="dnn_divIntroduction" class="row DNNEmptyPane"> </div> <div id="dnn_divIntroduction2" class="row DNNEmptyPane"> </div> <div id="dnn_divIntroduction3" class="row DNNEmptyPane"> </div> <div id="dnn_divIntroduction4" class="row"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17247"><a name="17247"></a> <div class="Invisible"><div id="dnn_ctr17247_ContentPane"><div id="dnn_ctr17247_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17247_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">I've placed an order, how long until it arrives?</h4> </div> <p>Please visit our <a href="/delivery">delivery page</a>. </p> </div> </div></div></div></div></div> <div id="dnn_divExtra3" class="row"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17248"><a name="17248"></a> <div class="Invisible"><div id="dnn_ctr17248_ContentPane"><div id="dnn_ctr17248_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17248_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I can't log in?</h4> </div> <p>Try resetting your password. If still having difficulty, please contact <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div></div> <div id="dnn_divIntroduction5" class="row"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17249"><a name="17249"></a> <div class="Invisible"><div id="dnn_ctr17249_ContentPane"><div id="dnn_ctr17249_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17249_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I'm experiencing technical difficulties?</h4> </div> <p>Please contact <a href="/contact-us?type=technical%20support">Technical Support.</a> </p> </div> </div></div></div></div></div> <div id="dnn_divIntroduction6" class="row"><div class="DnnModule DnnModule-DNN_HTML DnnModule-17250"><a name="17250"></a> <div class="Invisible"><div id="dnn_ctr17250_ContentPane"><div id="dnn_ctr17250_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17250_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;" rel="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"><strong></strong> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">Do you supply large format text or audio for people who are visually impaired?</h4> </div> <p>Yes, please visit our <a href="/accessibility">Accessibility Requests page.</a> </p> </div> </div></div></div></div></div> <div id="dnn_divSamplePages" class="row"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17251"><a name="17251"></a> <div class="Invisible"><div id="dnn_ctr17251_ContentPane"><div id="dnn_ctr17251_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17251_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What are the terms and conditions of sale?</h4> </div> <p>Our <a href="https://cengage.com.au/corporate-home/help/using-this-site/terms-and-conditions">Terms and Conditions</a> of sale must be read and accepted by all consumer and business customers who purchase any of the products and services offered via this website. Please read the terms and conditions of sale <a href="https://cengage.com.au/corporate-home/help/using-this-site/terms-and-conditions">here</a>. </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17252"><a name="17252"></a> <div class="Invisible"><div id="dnn_ctr17252_ContentPane"><div id="dnn_ctr17252_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17252_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">Do you accept other methods of payment besides credit cards?</h4> </div> <p>We do not accept other methods of payment on this website. If however, you need to use another form of payment place contact <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div></div> <div id="dnn_divSampleExtra" class="row"> <div class="DnnModule DnnModule-DNN_HTML DnnModule-17253"><a name="17253"></a> <div class="Invisible"><div id="dnn_ctr17253_ContentPane"><div id="dnn_ctr17253_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17253_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">Which credit cards do you accept?</h4> </div> <ul style="font-size: 16px; line-height: 24px; margin-left: 5px; list-style-image: url(/Portals/5/Images/blue-small-arrow.png); list-style-position: outside;"> <li>Amex</li> <li>Mastercard</li> <li>Visa</li> </ul> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17254"><a name="17254"></a> <div class="Invisible"><div id="dnn_ctr17254_ContentPane"><div id="dnn_ctr17254_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17254_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">Are my credit card details private and secure?</h4> </div> <p>This website has been constructed in accordance with the new provisions of the Privacy Amendment (Private Sector) Act 2000. Read our <a href="/privacy">Privacy policy</a> for more details. </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17256"><a name="17256"></a> <div class="Invisible"><div id="dnn_ctr17256_ContentPane"><div id="dnn_ctr17256_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17256_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I need to change the information on my account?</h4> </div> <p>If you require further assistance, please contact <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17257"><a name="17257"></a> <div class="Invisible"><div id="dnn_ctr17257_ContentPane"><div id="dnn_ctr17257_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17257_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I need more product information?</h4> </div> <p>Please contact your <a href="/contact-us?type=sales%20representatives">Sales Representative</a> or <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17258"><a name="17258"></a> <div class="Invisible"><div id="dnn_ctr17258_ContentPane"><div id="dnn_ctr17258_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17258_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I want order forms or price lists?</h4> </div> <p>Please visit the <a href="/booksellers">Booksellers page</a>, or for primary school order forms, visit <a href="/primary/catalogues-order-forms-brochures-flyers">Primary order forms page.</a> </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17259"><a name="17259"></a> <div class="Invisible"><div id="dnn_ctr17259_ContentPane"><div id="dnn_ctr17259_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17259_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">Can I return my book?</h4> </div> <p>All online credit card orders are firm sale and cannot be returned due to a change of mind. If there is a problem with your order, a title is received misbound or damaged please contact <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div><div class="DnnModule DnnModule-DNN_HTML DnnModule-17255"><a name="17255"></a> <div class="Invisible"><div id="dnn_ctr17255_ContentPane"><div id="dnn_ctr17255_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17255_HtmlModule_lblContent" class="Normal"> <div style="width:60px; bottom: 0; left: 0; border-bottom: 6px solid #FFCB05; margin-bottom:20px; margin-top:20px;"> <h4 style="width:960px; font-size: 26px; font-weight: bold; display: inline-block; color: #003865; padding-bottom: 20px; margin-bottom: 5px; position: relative;">What if I want a particular edition, other than the latest edition?</h4> </div> <p>Please contact <a href="/contact-us?type=customer%20service">Customer Service.</a> </p> </div> </div></div></div></div></div> <hr style="margin-top: 50px;" class="waves" /> <div id="dnn_divExtra" class="row DNNEmptyPane"> </div> <div id="dnn_divExtra2" class="row DNNEmptyPane"> </div> </div> <div style="background-color: #F8F8F8; margin-top: 60px;"> <div class="container"> <div class="row"> <div id="dnn_divGrayBlockHeader" class="DNNEmptyPane"></div> </div> <div id="dnn_divGrayBlockContent" class="DNNEmptyPane"></div> </div> </div> </div> <div id="dnn_FooterPane" class="TalkSalesRepPane"><div class="DnnModule DnnModule-DNN_HTML DnnModule-17260"><a name="17260"></a> <div class="Invisible"><div id="dnn_ctr17260_ContentPane"><div id="dnn_ctr17260_ModuleContent" class="DNNModuleContent ModDNNHTMLC"> <div id="dnn_ctr17260_HtmlModule_lblContent" class="Normal"> <div class="talkRepMainDiv" style="background-color:#003865;"> <div class="container-fluid"> <div class="row"> <div class="col-md-12"> <div id="talkRepresDetails" class="talkRepresDetails"> <h2 id="talkRepresDetailsTitle" class="talkRepresDetailsTitle">Looking for more information?</h2> <div class="fullWidthbodyText">Head over to our contact us page to find out how to get in touch. 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