Hyderabad International Airport -FAQ

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class="img-fluid airportguid officon" alt="flight" /> <span>HOI <br /> App</span> </div> </a> </div> <div class="Stic-Style stIcon_Two"> <a href="https://gmrhyd.becomap.com/?org=67dcf5dd2f21c64e3225254f" target="_blank"> <div class="a-img"> <img width="100%" height="100%" src="packages/images/terminal-map-white.png" class="img-fluid faqicon onicon" alt="flight" /> <img width="100%" height="100%" src="packages/images/terminal-map-blue.png" class="img-fluid faqicon officon" alt="Icon representing help desk" /> <span>Terminal <br /> Map</span> </div> </a> </div> <div class="Stic-Style stIcon_Seven"> <a href="general-aviation.aspx"> <div class="a-img"> <img width="100%" height="100%" src="packages/images/corona/General-Aviation-icon-0.png" class="img-fluid faqicon onicon" alt="FAQ" /> <img width="100%" height="100%" src="packages/images/corona/General-Aviation-icon-1.png" class="img-fluid faqicon officon" alt="faq off" /> <span>General <br /> Aviation</span> </div> </a> </div> <div class="Stic-Style stIcon_Two"> <a href="information-on-kids-area.aspx"> <div class="a-img"> <img width="100%" height="100%" src="packages/images/kids-area-white.png" class="img-fluid faqicon onicon" alt="flight" /> <img width="100%" height="100%" src="packages/images/kids-area-blue.png" class="img-fluid faqicon officon" alt="Icon representing help desk" /> <span>Kids <br /> Area</span> </div> </a> </div> </div></div> <div class="side-links d-lg-block d-md-block d-sm-block d-none"> <a href="live-flight-information.aspx"> <img width="100%" height="100%" src="packages/images/corona/airplane.png" class="img-fluid flighticon onicon" alt="airplane icon" /> <span>Live Flight</span> </a> <a href="hoi-airport-travel-app.aspx"> <img width="100%" height="100%" src="packages/images/hoi-app-white.png" class="img-fluid splicon onicon" alt="flight" /> <span>HOI App</span> </a> <a href="https://gmrhyd.becomap.com/?org=67dcf5dd2f21c64e3225254f" target="_blank"> <img width="100%" height="100%" src="packages/images/terminal-map-white.png" class="img-fluid airportguid onicon" alt="flight" /> <span>Terminal Map</span> </a> <a href="general-aviation.aspx"> <img width="100%" height="100%" src="packages/images/corona/General-Aviation-icon-0.png" class="img-fluid faqicon onicon" alt="flight" /> <span>General Aviation</span> </a> <a href="information-on-kids-area.aspx"> <img width="100%" height="100%" src="packages/images/kids-area-white.png" class="img-fluid airportguid onicon" alt="flight" /> <span>Kids Area</span> </a> </div> </section>  <div class="old-menu-mobile"> <section class="headerNav"> <div class="h_navRownew"> <div class="hnav_Left_new"> <a class="navbar-brand logonew" href="/"> <img alt="Rajiv Gandhi International Airport (HYD) icon" src="/packages/images/home/Hial-logo-new.png" alt="logo" /> </a> </div> <div class="rightstripnew"> <div class="navbar-toggler collapsed navBtnStyle" id="navbarNav"> <span class="icon-bar top-bar"></span> <span class="icon-bar middle-bar"></span> <span class="icon-bar bottom-bar"></span> <span class="sr-only">Toggle navigation</span> <span class="fontBold menuText text-uppercase">Menu</span> </div> <div class="HeaderStripPanel newmenustrip"> <ul class="nav headerStrip_list">  <li><a href="business.aspx">Business@GHIAL</a></li> <li><a href="wait-time.aspx">WAIT TIME</a></li> <li><a href="lost-and-found.aspx">Lost & Found</a></li> <li><a href="cargo.aspx">Cargo</a></li> <li><a href="connect.aspx">Contact</a></li> </ul> <div class="lgdp-list"> <div class="whatsapp"> <a href="https://www.whatsapp.com/channel/0029Va4Z94u8fewnW8aCgm0X" target="_blank"><img alt="WhatsApp icon" src="./packages/images/whatsapp-icon.png" class="img-fluid"></a> </div> <div class="fd-flys"> <span class="fly-weather"> <span class="d-inline-block align-middle time-none" id="divCurrentDate"></span><span class="time-none slip-relative">| </span> <span class="d-inline-block align-middle" id="divWeatherCelcius"></span> </span> </div> <div class="dropdown"> <button class="btn btn-ft dropdown-toggle" type="button" id="dropdownMenuButton" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Languages </button> <div class="dropdown-menu" aria-labelledby="dropdownMenuButton" x-placement="bottom-start"> <a class="dropdown-item changeMenuopt" data-lang="English" href="#">English</a> <a class="dropdown-item changeMenuopt" data-lang="Telugu" href="#">తెలుగు</a> <a class="dropdown-item changeMenuopt" data-lang="Hindi" href="#">हिंदी</a> </div> </div> <div class="mobile-waittime d-xl-none d-lg-none d-md-none d-sm-none d-block"> <a href="wait-time.aspx">Wait Time</a> </div> <div class="mobile-contact d-xl-none d-lg-none d-md-none d-sm-none d-block"> <a href="connect.aspx">Contact</a> </div> </div> </div> <div class="HeaderStripPanel hnnavmenuright hnavRight"> <a href="javascript:void(0);" class="search"></a> <input type="text" class="form-control srch_term" id="srch_term" onkeypress="doLoad();" placeholder="Search..."> <input type="button" id="btn_searchqry" class="btn_searchqry" onclick="return searchTerm()" /> <button class="btn_voice" id="startRecognizeOnceAsyncButton"></button> </div> </div> <div class="navbar-collapse CollapsePanel"> <div class="navbar-nav fontMedium"> <div id="menu_accordion"> <div class="card"> <div class="card-header"> <a class="collapsed card-link" href="/flight-information.aspx">Flight Information </a> </div> </div> <div class="card"> <div class="card-header"> <a class="collapsed card-link" href="/airport-facilities.aspx">Airport Facilities </a> </div> </div> <div class="card"> <div class="card-header"> <a class="card-link " data-toggle="collapse" href="#collapseOne" aria-expanded="false">Travellers <span><i class="fa fa-angle-down" aria-hidden="true"></i></span> </a> </div> <div id="collapseOne" class="collapse" data-parent="#menu_accordion" style=""> <div class="card-body"> <ul class="menu_list"> <li><a href="passenger-guide.aspx">Passenger Guide</a></li> <li><a href="shop.aspx">Shop</a></li> <li><a href="eat.aspx">Eat</a></li> <li><a href="conveniences-relax.aspx">Convenience and Relax</a></li> <li><a href="hoi-airport-travel-app.aspx">HOI App</a></li> <li><a href="to-and-from-airport.aspx">To & From Airport</a></li> <li><a href="wait-time.aspx">Wait Time</a></li> <li><a href="experience.aspx">Experience Hyderabad</a></li> <li><a href="faq.aspx">FAQs</a></li> <li><a href="trusted-traveller-programme.aspx">Trusted Traveller Program</a></li> <li><a href="information-on-kids-area.aspx">Kids Play Area</a></li> <li><a href="dog-therapy-at-terminal.aspx">Therapy Dogs</a></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <a class="card-link collapsed" data-toggle="collapse" href="#collapseTwo" aria-expanded="false">Business <span><i class="fa fa-angle-down" aria-hidden="true"></i></span> </a> </div> <div id="collapseTwo" class="collapse" data-parent="#menu_accordion" style=""> <div class="card-body"> <ul class="menu_list"> <li><a href="hial-duty-free.aspx">Hyderabad Duty Free</a></li> <li><a href="cargo.aspx">GMR Cargo </a></li> <li><a href="airlines.aspx">Airlines & Concessionaires</a></li> <li><a href="advertise.aspx">Advertise at Hyderabad Airport</a></li> <li><a href="fliming-policy.aspx">Filming Policy</a></li> <li><a href="Commercial-Passes.aspx">Commercial Passes</a></li> <li><a href="tenders.aspx">Tenders</a></li> <li><a href="business.aspx">Business @ GHIAL</a></li> <li><a href="airport-city.aspx">Hyderabad Airport City</a></li> <li><a href="mro.aspx">GMR Aero Technic</a></li> <li><a href="aerospace.aspx">GMR Aerospace & Industrial park</a></li> <li><a href="gmr-hospitality-and-retail-limited.aspx">GMR Hospitality and Retail Limited</a></li> <li><a href="professional-courses.aspx">GMR Aviation Academy</a></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <a class="card-link collapsed" data-toggle="collapse" href="#collapseThree" aria-expanded="false">About us <span><i class="fa fa-angle-down" aria-hidden="true"></i></span> </a> </div> <div id="collapseThree" class="collapse" data-parent="#menu_accordion" style=""> <div class="card-body"> <ul class="menu_list"> <li><a href="about-us.aspx">Overview</a></li> <li><a href="our-company.aspx">About GHIAL</a></li> <li><a href="factsheet.aspx">Hyderabad Fact Sheet</a></li> <li><a href="master-plan.aspx">Master Plan</a></li>  <li><a href="green-sky-initiatives.aspx">Environment & Sustainability</a></li> <li><a href="awards.aspx">Awards</a></li> <li><a href="milestones-hial.aspx">Milestones</a></li> <li><a href="csr.aspx">CSR @ GHIAL</a></li>  <li><a href="photo-gallery.aspx">Gallery</a></li>  </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <a class="card-link collapsed" data-toggle="collapse" href="#collapseFour" aria-expanded="false">In the News <span><i class="fa fa-angle-down" aria-hidden="true"></i></span> </a> </div> <div id="collapseFour" class="collapse" data-parent="#menu_accordion" style=""> <div class="card-body"> <ul class="menu_list">  <li><a href="hial-in-the-news.aspx">Media Release</a></li> <li><a href="media-contact.aspx">Media Kit</a></li> <li><a href="events.aspx">Events</a></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <a class="card-link collapsed" data-toggle="collapse" href="#collapseFive" aria-expanded="false">Careers <span><i class="fa fa-angle-down" aria-hidden="true"></i></span> </a> </div> <div id="collapseFive" class="collapse" data-parent="#menu_accordion" style=""> <div class="card-body"> <ul class="menu_list"> <li><a href="careers.aspx">Overview</a></li> <li><a href="why-hial.aspx">Why GHIAL</a></li> <li><a href="life-hial.aspx">Work @ GHIAL</a></li> <li><a href="learning-ghial.aspx">Learning @ GHIAL</a></li> <li><a href="current-opening.aspx">Current Openings</a></li> <li><a href="caution-job-seekers.aspx">Fake Job Offers</a></li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <a class="collapsed card-link" href="connect.aspx">Contact </a> </div> </div> </div> </div> </div> </div> </section> </div> <div class="new-menu-desktop"> <nav class="navbar gmr-navbar navbar-expand-lg bg-white"> <div class="container-fluid p-0"> <a class="navbar-brand custom-logo-float" href="/"> <img alt="Logo of Rajiv Gandhi International Airport (HYD)" src="/packages/images/home/Hial-logo-new.png" /> </a> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse custom-partition" id="navbarSupportedContent"> <div class="top-bar"> <ul> <li><a href="/wait-time.aspx">Wait Time</a></li> <li><a href="/lost-and-found.aspx">Lost & Found</a></li> <li><a href="/cargo.aspx">Cargo</a></li> <li><a href="/trusted-traveller-programme.aspx">Trusted Traveller Program</a></li>  </ul> <div class="end-onfo-option"> <ul> <li> <a href="https://www.whatsapp.com/channel/0029Va4Z94u8fewnW8aCgm0X" target="_blank"> <img alt="Whatsapp" src="./packages/images/whatsapp-icon.png" /> </a> </li> <li> <div class="fd-flys"> <span class="fly-weather"> <span class="d-inline-block align-middle time-none" id="divCurrentDate1"></span> <span class="time-none slip-relative">| </span> <span class="d-inline-block align-middle" id="divWeatherCelcius1"></span> </span> </div> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="true">Language </a> <ul class="dropdown-menu" data-popper="static"> <li><a class="dropdown-item changeMenuopt" data-lang="English" href="#">English</a></li> <li><a class="dropdown-item changeMenuopt" data-lang="Telugu" href="#">తెలుగు</a></li> <li><a class="dropdown-item changeMenuopt" data-lang="Hindi" href="#">हिंदी</a></li> </ul> </li> </ul> </div> </div> <div class="main-menu-part"> <ul class="navbar-nav me-auto mb-2 mb-lg-0 m-0"> <li class="nav-item"> <a class="nav-link" href="/flight-information.aspx">Flight Information</a> </li> <li class="nav-item"> <a class="nav-link active" aria-current="page" href="/airport-facilities.aspx">Airport Facilities</a> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="false">Travellers </a> <ul class="dropdown-menu"> <li><a class="dropdown-item" href="/passenger-guide.aspx">Passenger Guide</a></li> <li><a class="dropdown-item" href="/shop.aspx">Shop</a></li> <li><a class="dropdown-item" href="/eat.aspx">Eat</a></li> <li><a class="dropdown-item" href="/conveniences-relax.aspx">Convenience and Relax</a></li> <li><a class="dropdown-item" href="/hoi-airport-travel-app.aspx">HOI App</a></li> <li><a class="dropdown-item" href="/to-and-from-airport.aspx">To & From Airport</a></li> <li><a class="dropdown-item" href="/wait-time.aspx">Wait Time</a></li> <li><a class="dropdown-item" href="/experience.aspx">Experience Hyderabad </a></li> <li><a class="dropdown-item" href="/faq.aspx">FAQs</a></li> <li><a class="dropdown-item" href="/trusted-traveller-programme.aspx">Trusted Traveller Program</a></li> <li><a class="dropdown-item" href="/information-on-kids-area.aspx">Kids Play Area</a></li> <li><a class="dropdown-item" href="/dog-therapy-at-terminal.aspx">Therapy Dogs</a></li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="false">Business </a> <ul class="dropdown-menu"> <li><a class="dropdown-item" href="/hial-duty-free.aspx">Hyderabad Duty Free</a></li> <li><a class="dropdown-item" href="/cargo.aspx">GMR Cargo</a></li> <li><a class="dropdown-item" href="/airlines.aspx">Airlines & Concessionaires</a></li> <li><a class="dropdown-item" href="/advertise.aspx">Advertise at Hyderabad Airport</a></li> <li><a class="dropdown-item" href="/fliming-policy.aspx">Filming Policy</a></li> <li><a class="dropdown-item" href="/Commercial-Passes.aspx">Commercial Passes</a></li> <li><a class="dropdown-item" href="/tenders.aspx">Tenders</a></li> <li><a class="dropdown-item" href="/business.aspx">Business @ GHIAL</a></li> <li><a class="dropdown-item" href="/airport-city.aspx">Hyderabad Airport City</a></li> <li><a class="dropdown-item" href="/mro.aspx">GMR Aero Technic</a></li> <li><a class="dropdown-item" href="/aerospace.aspx">GMR Aerospace & Industrial park</a></li> <li><a class="dropdown-item" href="/gmr-hospitality-and-retail-limited.aspx">GMR Hospitality and Retail Limited</a></li> <li><a class="dropdown-item" href="/professional-courses.aspx">GMR Aviation Academy</a></li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="false">About us </a> <ul class="dropdown-menu"> <li><a class="dropdown-item" href="/about-us.aspx">Overview</a></li> <li><a class="dropdown-item" href="/our-company.aspx">About GHIAL</a></li> <li><a class="dropdown-item" href="/factsheet.aspx">Hyderabad Fact Sheet</a></li> <li><a class="dropdown-item" href="/master-plan.aspx">Master Plan</a></li> <li><a class="dropdown-item" href="/green-sky-initiatives.aspx">Environment & Sustainability</a></li> <li><a class="dropdown-item" href="/awards.aspx">Awards</a></li> <li><a class="dropdown-item" href="/milestones-hial.aspx">Milestones</a></li> <li><a class="dropdown-item" href="/csr.aspx">CSR @ GHIAL</a></li>  <li><a class="dropdown-item" href="/photo-gallery.aspx">Gallery</a></li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="false">In The News </a> <ul class="dropdown-menu"> <li><a class="dropdown-item" href="/hial-in-the-news.aspx">Media Release</a></li> <li><a class="dropdown-item" href="/media-contact.aspx">Media Kit</a></li> <li><a class="dropdown-item" href="/events.aspx">Events</a></li> </ul> </li> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" role="button" data-toggle="dropdown" aria-expanded="false">Careers </a> <ul class="dropdown-menu"> <li><a class="dropdown-item" href="/careers.aspx">Overview</a></li> <li><a class="dropdown-item" href="/why-hial.aspx">Why GHIAL</a></li> <li><a class="dropdown-item" href="/life-hial.aspx">Work @ GHIAL</a></li> <li><a class="dropdown-item" href="/learning-ghial.aspx">Learning @ GHIAL</a></li> <li><a class="dropdown-item" href="/current-opening.aspx">Current Openings</a></li> <li><a class="dropdown-item" href="/caution-job-seekers.aspx">Fake Job Offers</a></li> </ul> </li> <li class="nav-item"> <a class="nav-link" href="/connect.aspx">Contact</a> </li> </ul> <div class="custom-fl-searchbar position-relative me-3" role="search"> <input type="text" class="form-control srch_term" id="srch_term1" onkeypress="doLoad();" placeholder="Search..."> <div class="search-fr-icon"><i class="fa-solid fa-magnifying-glass" id="btn_searchqry1" onclick="return searchTerm1()"></i></div> <button class="btn_voice" id="startRecognizeOnceAsyncButton1"></button> </div> </div> </div> </div> </nav> </div> </header> <style> .mobile-waittime { position: absolute; bottom: -15px; } .mobile-contact { position: absolute; bottom: -15px; left:55px; } .mobile-waittime a, .mobile-contact a { color: #ffffff; font-size: 11px; text-transform: uppercase; } .RightstickyPanel .fxd-strp-icons.IconsStyleUpdate .stIcon_Seven a { border-bottom-left-radius: 0px; } @media (max-width: 767px) { .mobile-waittime a, .mobile-contact a { font-size:10px; } } </style>    <script src="https://code.jquery.com/jquery-3.7.1.min.js" integrity="sha256-/JqT3SQfawRcv/BIHPThkBvs0OEvtFFmqPF/lYI/Cxo=" crossorigin="anonymous"></script> <div class="InnerWrapper InnerWrapperPadding"> <section class="TravellersLanding InnerTemplateForMobile banner HeightForInnerBanner" id="Airlines"> <div class="container"> <div class="InnerBannerCaption for_hyperlink bnr-hd whiteText onlydesk"> <h1 class="fontBold text-uppercase BannerTitle mb-md-0">FAQs </h1> </div>  <div class="row noMargin InnerPanelStrip trans-brd" id="fixeonscroll"> <div class="StripLeft"> <div class="StripTitle"> <h2 class="LandingStrip fontBold mb-md-0 d-flex align-items-center">FAQs</h2> </div> </div> <div class="StripRight d-flex align-items-center"> <ol class="breadcrumb innerBreadcrumbs fontMedium"> <li class="breadcrumb-item"><a href="home.aspx">Home</a></li> <li class="breadcrumb-item cursr"><a href="javascript:void(0);">Traveller</a></li> <li class="breadcrumb-item active" aria-current="page">FAQs</li> </ol> </div> <div class="MobileBanner ShowonMobile"> <img src="packages/images/faq-nw/info-banner.jpg" class="img-fluid"> </div> <div class="InnerBannerCaption for_hyperlink bnr-hd whiteText onlymob"> <h2 class="fontBold text-uppercase BannerTitle mb-md-0">FAQs </h2> </div> </div> </div> </section>  <section class="TravellerInnerPanel"> <div class="TG_panelInnerBg"> <div class="container"> <div class="row TG_panelInner"> <div class="col-sm-9 TG_panelLeft"> <div class="tab-content"> <div class="panelTop"> <h2 class="fontBold mb-md-0 fs-20 panelinnerTitle">Rajiv Gandhi International Airport is all set to be one of the leading aviation hubs in Asia </h2> <div class="general-parent"> <div class="nsc3"> <ul class="nav nav-tabs VerticalTabPanel n3css" role="navigation"> <li class="nav-item"> <a href="#VerticalPanel31" class="nav-link active show" data-toggle="tab" role="tab" aria-controls="lorem" id="faq" aria-selected="true"><img src="./packages/images/faq-nw/general.jpg" class="img-fluid" alt="">General</a> </li>  </ul> </div> <div class="tab-content"> <div class="tab-pane innerTabPanel tbp2 fade active show" id="VerticalPanel31" role="tabpanel"> <div class="yellow_collapse mb-4"> <div id="accordion"> <div class="card rounded-0 "> <div class="card-header p-0"> <a id="faq1" class="card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsecharter">What are my rights when I fly? </a> </div> <div id="collapsecharter" class="collapse show" data-parent="#accordion"> <div class="card-body "> <p>Passenger charter - Know your rights when you fly - <a href="pdf/Passenger-Charter-MoCA-India.pdf" target="_blank">click here</a></p> </div> </div> </div> <div class="card rounded-0 "> <div class="card-header p-0"> <a id="faq2" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse1">How many terminals does RGIA have? </a> </div> <div id="collapse1" class="collapse" data-parent="#accordion"> <div class="card-body "> <p class="fs-15 mb-3 fontMedium pl-2">One terminal (effective 28<sup>th</sup> Nov’22)</p> </div> </div> </div> <div class="card rounded-0 "> <div class="card-header p-0"> <a id="faq3" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsee">How do I reach Domestic Terminal? </a> </div> <div id="collapsee" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="para-padd"><a href="https://bit.ly/rgiahydmap" target="_blank">Click here</a> to view the location on maps </p> <ul class="fs-15 mb-3 fontMedium pl-2"> <li>Arrivals</li> <li>Departures</li> </ul> </div> </div> </div> <div class="card rounded-0 "> <div class="card-header p-0"> <a id="faq4" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsee4">How do I reach International Departure Terminal? </a> </div> <div id="collapsee4" class="collapse" data-parent="#accordion"> <div class="card-body "> <p class="para-padd">Domestic Departures and International Departures are within the same main Terminal building. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq5" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse2">How early should I arrive at the airport before my flight? </a> </div> <div id="collapse2" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2">It is recommended that you arrive 120 minutes prior to the departure for domestic flights and 180 minutes for International flights or as communicated by the respective airline. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq6" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse3">Is a parent allowed to accompany a child through check-in? </a> </div> <div id="collapse3" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Parents of unaccompanied minors need to contact respective airlines for the handover procedure before check-in.<br>  </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq7" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse4">Is there any Child Care lounge facility at RGIA Hyderabad? </a> </div> <div id="collapse4" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Yes we have sufficient baby care rooms at RGIA located at all levels. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq8" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse5">Is Wi-Fi facility available at the airport? </a> </div> <div id="collapse5" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> All passengers can enjoy free Wi-Fi for 2 hours while they are at the airport. For assistance, contact the nearest Help desk. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq9" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse6"> What are the options to stay around the Airport? </a> </div> <div id="collapse6" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontBold pl-2"> Click the link for options <br><a href="https://www.hyderabad.aero/airport-facilities.aspx?id=23"> Accommodation page link </a> </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq10" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse7">What are the facilities available for passengers with special needs? </a> </div> <div id="collapse7" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> RGIA offers barrier-free access for passengers with special needs. For assistance at the airport, you are requested to contact your respective Airlines in advance. <br> <a href="http://hyderabad.aero/passenger-airlines.aspx">Airline link</a></p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq11" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse8">Are pregnant women required to provide a medical certificate? </a> </div> <div id="collapse8" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Pregnant women would require to produce "Fit to Fly" certificate to the airlines before travel. For further information, please contact your respective airline. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq12" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse9">Is there any waiting room facility at the airport? </a> </div> <div id="collapse9" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> International passengers holding valid tickets can enter the terminal building only 3 hours prior to the scheduled departure time. However, they can use the facility at the Passenger Transportation Center (PTC). </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq13" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse10">Does the airport have money exchange facility? </a> </div> <div id="collapse10" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Yes, Forex counters are available at both arrivals and departures. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq14" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse11">Can I carry medicines on board? </a> </div> <div id="collapse11" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Medicines can be carried on board with the prescription from the Doctor <br> Please get in touch with your respective airline for more information. <br> CISF security link </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq15" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse12">Whom do I contact if I have lost something at the airport? </a> </div> <div id="collapse12" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 pb-1 fontMedium pl-2"> Please get in touch with “Lost & Found” desk located in Arrivals </p> <div class="cntct"><a class="anchor-webb" href="tel:+91-40-6660-6064">Contact details : <span> +91-40-6660-6064</span></a></div> <div class="cntct"><a class="anchor-webb" href="mailto:ghiallost&found@gmrgroup.in">Email : <span> ghiallost&found@gmrgroup.in</span></a></div> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq16" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsee2"> How do I reach the International departure terminal from domestic arrivals? </a> </div> <div id="collapsee2" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> International departures and Domestic arrivals are within the same terminal building. On collecting the baggage the passengers can exit the arrival hall and proceed one level up for International departures. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq17" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsee3">How do I reach Domestic departure from International arrival? </a> </div> <div id="collapsee3" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Domestic departures and International arrivals are within the same terminal building. On collecting the baggage the passengers can exit the arrival hall and proceed one level up for Domestic departures </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq18" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse13">How do I travel between terminals at RGIA? </a> </div> <div id="collapse13" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> RGIA had now an Integrated main Terminal for processing both Domestic and International Passengers for Arrivals and Departures. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq19" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse14">Where can I give feedback about RGIA ? </a> </div> <div id="collapse14" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 pb-0 fontMedium pl-2"> We welcome feedback and have various channels for passengers to share their suggestions. </p> <div class="cntct"><a class="anchor-webb" href="mailto:rgia.customersupport@gmrgroup.in">Email : <span> rgia.customersupport@gmrgroup.in</span></a></div> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq20" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse15">Where can I make an enquiry about RGIA? </a> </div> <div id="collapse15" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 pb-0 fontMedium pl-2"> Enquiry can be made at <br>Departure Information Desk located at Check-in area <br> Row G and P, Information Desk opposite to Arrival Belt no.11.</p> <div class="cntct"><a class="anchor-webb" href="tel:+91-40-66546370 ">CallCenter : <span>040 66606370</span></a></div> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq21" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse16">Do you have a visitor’s area at RGIA ? </a> </div> <div id="collapse16" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> We have a Visitors gallery at the International Departure hall for visitors and a designated area (Airport Village) outside the arrival hall. <br/><br> Entry to visitor gallery per person is 125/-</p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq22" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse17">Is it possible to drop off and pick up someone in front of a terminal?</a> </div> <div id="collapse17" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Yes.<br> Vehicles are permitted to pull up kerbside, but ONLY for picking up or dropping off passengers. Vehicles left unattended at the kerb will be towed and fined. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq23" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse18">Does RGIA have smoking areas? </a> </div> <div id="collapse18" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> We have designated smoking zones across the terminal building </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq25" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse21">Whom do I contact if my checked in baggage did not arrive? </a> </div> <div id="collapse21" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> You are requested to contact your respective Airlines and provide the details regarding your misplaced baggage before you leave the airport. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq26" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse22">What is the baggage size and weight allowed to be carried in a flight? </a> </div> <div id="collapse22" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> It is advised that you contact your respective Airline for detailed information on baggage size and weight to be carried in the flight.</p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq27" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse23">Where can I check the flight arrival or departure timings? </a> </div> <div id="collapse23" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2">You can get Flight Information from the Flight Information Display System screens (FIDS) available in the Terminal Building.<br> Live updates are also available on our website <a href="http://hyderabad.aero">www.hyderabad.aero</a> <br> You could also reach out to the Airlines. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq28" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse24">How do I check routes and get timetable for flights? </a> </div> <div id="collapse24" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> You may contact your concerned Airline website or your Travel Agent. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq29" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse25">Does RGIA have Valet Parking Facility? </a> </div> <div id="collapse25" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> There is a valet parking facility at the domestic departures.</p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq30" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse26">Can I pre-book a car? </a> </div> <div id="collapse26" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Yes. RGIA has multiple <a href="to-and-from-airport.aspx">Taxi option</a></p>  </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq31" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse27">How do I plan my onward route from the airport? </a> </div> <div id="collapse27" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> You can use any of the following options: </p> <ol> <li>Hire a cab from the authorized car rental counters available at Arrivals area</li> <li>Use the TSRTC city bus service</li> <li>APSRTC & TSRTC intercity bus service</li> </ol> <p class="fs-15 mb-3 fontMedium pl-2"> Disclaimer : It is advised that you use only authorized transport services. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq32" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse28">What happens if the goods I purchase at the airport are faulty? </a> </div> <div id="collapse28" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> We request you to register a complaint at the GMR information counter. Necessary steps will be taken in this regard. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq33" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse29">Can I use a credit card at the international airport?</a> </div> <div id="collapse29" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Credit cards can be used at all retail stores and ticketing counters. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq34" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapse19">Does RGIA Hyderabad have any medical facility? </a> </div> <div id="collapse19" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> We do have well equipped medical center at the airport <a href="http://hyderabad.aero/airport-facilities.aspx">Apollo link</a> </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq47" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collap12">Is there any special facility for passengers with reduced mobility (PRM)? </a> </div> <div id="collap12" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> We have an exclusive drop off zone reserved for passengers with reduced mobility (PRM) along with a separate entry lane, priority Emigration counter and security check lane. Passenger requiring wheelchair assistance are advised to approach respective airlines in advance. Dedicated washrooms for passengers with reduced mobility is available throughout the terminal. Buggy services are available for PRM post security check. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq47" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapbringliquor">Can I bring liquor from other states into Telangana? </a> </div> <div id="collapbringliquor" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> No, bringing liquor from other states into Telangana is strictly prohibited under Section 9 of the Telangana Excise Act, 1968. </p> </div> </div> </div> <div class="card rounded-0 border-top-0"> <div class="card-header p-0"> <a id="faq47" class="collapsed card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collappenalty">What is the penalty for bringing liquor from other states into Telangana? </a> </div> <div id="collappenalty" class="collapse" data-parent="#accordion"> <div class="card-body"> <p class="fs-15 mb-3 fontMedium pl-2"> Violating the prohibition on bringing liquor from other states into Telangana, as stated in Section 9 of the Telangana Excise Act, 1968, can result in a punishment ranging from 6 months to 3 years of imprisonment. </p> </div> </div> </div> </div> </div> </div> <div role="tabpanel" class="tab-pane tbp2 in fade" id="VerticalPanel32"> <div class="yellow_collapse mb-4"> <div id="accordion1"> <div class="card rounded-0 "> <div class="card-header p-0"> <a id="faq35" class="card-link d-block py-3 px-3 fs-15 fontMedium clr_black" data-toggle="collapse" href="#collapsecharter1">What are my rights when I fly? </a> </div> <div id="collapsecharter1" class="collapse show" data-parent="#accordion1"> <div class="card-body "> <p>Passenger charter - Know your rights when you fly - <a href="pdf/Passenger-Charter-MoCA-India.pdf" target="_blank">click here</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-sm-3 TG_panelRight"> <style> .qkicon h6 { font-size: .7rem; 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${expires}; path=/`; } function getCookie(name) { const nameEQ = name + "="; const cookies = document.cookie.split(';'); for (let i = 0; i < cookies.length; i++) { let cookie = cookies[i].trim(); if (cookie.indexOf(nameEQ) === 0) { return cookie.substring(nameEQ.length); } } return null; // Return null if the cookie is not found } </script> <script src="packages/js/faq-internal.js"></script> </form> </body> </html>

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