Analytics API - Helpjuice

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You can retrieve the analytical data that we display in the dashboard using our API. The same rules for authentication and pagination for API V3 applies to the analytics endpoints.</p><p><br></p><p>We cache the results for 1 hour.</p><h2 data-toc="true" id="searches-1">Searches</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve searches</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/searches</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, filters by searches after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, filters by searches before this date (format: YYYY-MM-DD). Default is today.</td> </tr> <tr> <td style="width: 29.2468%;">keyword</td> <td style="width: 70.5929%;">type: String, filters by searches that contain this keyword.</td> </tr> <tr> <td style="width: 29.2468%;">found</td> <td style="width: 70.5929%;">type: Boolean, filters by searches where the user found an answer for his query.</td> </tr> <tr> <td style="width: 29.2468%;">bounced</td> <td style="width: 70.5929%;">type: Boolean, filters by searches that have no views.</td> </tr> <tr> <td style="width: 29.2468%;">dead_end</td> <td style="width: 70.5929%;">type: Boolean, filters by searches where the user didn't find an answer for his query.</td> </tr> <tr> <td style="width: 29.2468%;">order_by[field]</td> <td style="width: 70.5929%;">type: String, orders the searches by the specified field. Can be one of the following:<ul> <li> <strong>created_at</strong>: Timestamp when search was made.</li> <li> <strong>found_answers</strong>: Number of results returned by the search query.</li> <li> <strong>views</strong>: Number of views related to this search.</li> <li> <strong>readings</strong>: Number of readings related to this search.</li> </ul> </td> </tr> <tr> <td style="width: 29.2468%;">order_by[dir]</td> <td style="width: 70.5929%;">type: String, orders by the specified direction. <strong>asc聽</strong>for ascending and <strong>desc聽</strong>for descending. Default is desc</td> </tr> <tr> <td style="width: 29.2468%;">analytics_type</td> <td style="width: 70.5929%;">type: String, search visibility. Default is <strong>public_and_private</strong>. Can be one of the following:<ul> <li> <strong>public</strong>: Only include searches for non-logged-in users.</li> <li> <strong>private</strong>: Only include searches for logged-in users.</li> <li> <strong>public_and_private</strong>: All searches.</li> </ul> </td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre>{<br id="isPasted">聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 4 聽 }, 聽 "searches": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "query": "test1", 聽聽聽 "ip": "::1", 聽聽聽 "search_count": 1, 聽聽聽 "found_answer": true, 聽聽聽 "contacted_support": false, 聽聽聽 "created_at": "2023-03-14T12:02:51.313Z", 聽聽聽 "updated_at": "2023-03-14T12:03:05.228Z", 聽聽聽 "clicked": true, 聽聽聽 "readings": 1, 聽聽聽 "found_answers": 5, 聽聽聽 "views": 2, 聽聽聽 "language_id": 1, 聽聽聽 "search_type": 1, 聽聽聽 "user_id": 1 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "query": "test2", 聽聽聽 "ip": "::1", 聽聽聽 "search_count": 1, 聽聽聽 "found_answer": false, 聽聽聽 "contacted_support": false, 聽聽聽 "created_at": "2023-03-14T12:11:29.235Z", 聽聽聽 "updated_at": "2023-03-14T12:11:29.235Z", 聽聽聽 "clicked": null, 聽聽聽 "readings": null, 聽聽聽 "found_answers": 0, 聽聽聽 "views": null, 聽聽聽 "language_id": 1, 聽聽聽 "search_type": 1, 聽聽聽 "user_id": 1 聽聽 }, 聽聽 { 聽聽聽 "id": 3, 聽聽聽 "query": "test3", 聽聽聽 "ip": "::1", 聽聽聽 "search_count": 1, 聽聽聽 "found_answer": true, 聽聽聽 "contacted_support": false, 聽聽聽 "created_at": "2023-03-14T12:11:31.301Z", 聽聽聽 "updated_at": "2023-03-14T12:11:31.301Z", 聽聽聽 "clicked": null, 聽聽聽 "readings": null, 聽聽聽 "found_answers": 5, 聽聽聽 "views": null, 聽聽聽 "language_id": 1, 聽聽聽 "search_type": 1, 聽聽聽 "user_id": 1 聽聽 }, 聽聽 { 聽聽聽 "id": 4, 聽聽聽 "query": "test4", 聽聽聽 "ip": "::1", 聽聽聽 "search_count": 1, 聽聽聽 "found_answer": false, 聽聽聽 "contacted_support": false, 聽聽聽 "created_at": "2023-03-14T12:11:37.935Z", 聽聽聽 "updated_at": "2023-03-14T12:11:41.147Z", 聽聽聽 "clicked": null, 聽聽聽 "readings": null, 聽聽聽 "found_answers": 0, 聽聽聽 "views": null, 聽聽聽 "language_id": 1, 聽聽聽 "search_type": 1, 聽聽聽 "user_id": 1 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve search by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/searches/<id></pre> <p>RESPONSE raw</p> <pre>{<br id="isPasted">聽 "search": { 聽聽 "id": 1, 聽聽 "query": "test1", 聽聽 "ip": "::1", 聽聽 "search_count": 1, 聽聽 "found_answer": true, 聽聽 "contacted_support": false, 聽聽 "created_at": "2023-03-14T12:02:51.313Z", 聽聽 "updated_at": "2023-03-14T12:03:05.228Z", 聽聽 "clicked": true, 聽聽 "readings": 1, 聽聽 "found_answers": 5, 聽聽 "views": 2, 聽聽 "language_id": 1, 聽聽 "search_type": 1, 聽聽 "user_id": 1 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><h2 data-toc="true" id="keywords-2">Keywords</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve keywords</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/keywords</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only keywords seen after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only keywords seen before this date (format: YYYY-MM-DD). Default is today.</td> </tr> <tr> <td style="width: 29.2468%;">order_by[field]</td> <td style="width: 70.5929%;">type: String, orders by a specified field. Can be one of the following:<ul> <li> <strong>views</strong>: Number of article views from searches using this keyword.</li> <li> <strong>readings</strong>: Number of articles read from searches using this keyword.</li> <li> <strong>searches</strong>: Number of searches using this keyword.</li> <li> <strong>found_answers</strong>: Number of searches that found answers using this keyword.</li> <li> <strong>clicked</strong>: Number of searches using this keyword where the user selected one of the results.</li> </ul> </td> </tr> <tr> <td style="width: 29.2468%;">order_by[dir]</td> <td style="width: 70.5929%;">type: String, orders by the specified direction. <strong id="isPasted">asc聽</strong>for ascending and <strong>desc聽</strong>for descending. Default is desc</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "keywords": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "test1", 聽聽聽 "clicked": 1, 聽聽聽 "views": 2, 聽聽聽 "readings": 1, 聽聽聽 "searches": 2, 聽聽聽 "found_answers": 2 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "test2", 聽聽聽 "clicked": 0, 聽聽聽 "views": 0, 聽聽聽 "readings": 0, 聽聽聽 "searches": 1, 聽聽聽 "found_answers": 0 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve keyword by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/keywords/<id></pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only use searches after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only use searches before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "keyword": { 聽聽 "id": 1, 聽聽 "name": "test", 聽聽 "clicked": 1, 聽聽 "views": 2, 聽聽 "readings": 1, 聽聽 "searches": 2, 聽聽 "found_answers": 2 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><h2 data-toc="true" id="articles-3">Articles</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve articles</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/questions</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only articles with analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only articles with analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> <tr> <td style="width: 29.2468%;">order_by[field]</td> <td style="width: 70.5929%;">type: String, orders by a specified field. Can be one of the following:<ul> <li> <strong>views</strong>: Number of times article was viewed.</li> <li> <strong>readings</strong>: Number of times article was read.</li> <li> <strong>seconds_spent</strong>: Number of seconds spent reading the article.</li> <li> <strong>likes</strong>: Number of likes.</li> <li> <strong>dislikes</strong>: Number of dislikes.</li> </ul> </td> </tr> <tr> <td style="width: 29.2468%;">analytics_type</td> <td style="width: 70.5929%;">type: String, article visibility. Default is <strong>public_and_private</strong>. Can be one of the following:<ul> <li> <strong>public</strong>: Only include public articles.</li> <li> <strong>private</strong>: Only include private articles.</li> <li> <strong>public_and_private</strong>: All articles.</li> </ul> </td> </tr> </tbody></table> <p>RESPONSE raw</p> <p><br></p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "questions": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Test1", 聽聽聽 "language": "en_US", 聽聽聽 "views": 10, 聽聽聽 "readings": 2, 聽聽聽 "likes": 0, 聽聽聽 "dislikes": 0, 聽聽聽 "avg_seconds_spent": 530, 聽聽聽 "updated_at": "2023-03-10T15:32:08.510Z" 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Test2", 聽聽聽 "language": "pt_BR", 聽聽聽 "views": 8, 聽聽聽 "readings": 3, 聽聽聽 "likes": 0, 聽聽聽 "dislikes": 0, 聽聽聽 "avg_seconds_spent": 16, 聽聽聽 "updated_at": "2023-03-10T11:47:16.841Z" 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve article by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/questions/<id></pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "question": { 聽聽 "id": 1, 聽聽 "name": "Test1", 聽聽 "language": "en_US", 聽聽 "views": 10, 聽聽 "readings": 2, 聽聽 "likes": 0, 聽聽 "dislikes": 0, 聽聽 "avg_seconds_spent": 530, 聽聽 "updated_at": "2023-03-10T15:32:08.510Z" 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve most searched terms that led to this article</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/questions/<id>/terms</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 1 聽 }, 聽 "terms": [ 聽聽 { 聽聽聽 "term": "test", 聽聽聽 "created_at": "2023-03-14T12:02:51.313Z", 聽聽聽 "search_count": 1 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve users that viewed this article</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/questions/<id>/users</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 1 聽 }, 聽 "users": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "John Doe", 聽聽聽 "last_sign_in_at": "2023-03-24T11:51:56.460Z", 聽聽聽 "times_viewed_question": 2 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><h2 data-toc="true" id="categories-4">Categories</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve categories</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/categories</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only categories with views after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only categories with views before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 1 聽 }, 聽 "categories": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Test 1", 聽聽聽 "views": 1 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve category by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/searches/<id></pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only count views after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only count views before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "category": { 聽聽 "id": 1, 聽聽 "name": "Test 1", 聽聽 "views": 1 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><h2 data-toc="true" id="users-5">Users</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve users</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/users</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre>{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 3, 聽聽 "total_pages": 1, 聽聽 "total_count": 3 聽 }, 聽 "metrics": { 聽聽 "active_authors": 1, 聽聽 "articles_updated": 19, 聽聽 "searches": 4 聽 }, 聽 "users": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "John Doe", 聽聽聽 "role_id": "superadmin", 聽聽聽 "articles_updated": 19, 聽聽聽 "searches": 4, 聽聽聽 "views": 29, 聽聽聽 "readings": 8, 聽聽聽 "current_sign_in_at": "2023-03-23T14:18:49.026Z", 聽聽聽 "last_contributed": "2023-03-23T14:12:10.763Z" 聽聽 }, 聽聽 { 聽聽聽 "id": 3, 聽聽聽 "name": "Bar Foo", 聽聽聽 "role_id": "viewer", 聽聽聽 "articles_updated": 0, 聽聽聽 "searches": 0, 聽聽聽 "views": 0, 聽聽聽 "readings": 0, 聽聽聽 "current_sign_in_at": "2023-03-23T13:23:04.052Z", 聽聽聽 "last_contributed": null 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Foo Bar", 聽聽聽 "role_id": "superadmin", 聽聽聽 "articles_updated": 0, 聽聽聽 "searches": 0, 聽聽聽 "views": 0, 聽聽聽 "readings": 0, 聽聽聽 "current_sign_in_at": "2023-03-23T13:22:52.627Z", 聽聽聽 "last_contributed": null 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve user by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/users/<id></pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "user": { 聽聽 "id": 1, 聽聽 "name": "John Doe", 聽聽 "role_id": "superadmin", 聽聽 "articles_updated": 19, 聽聽 "searches": 4, 聽聽 "views": 31, 聽聽 "readings": 10, 聽聽 "current_sign_in_at": "2023-03-23T14:22:57.089Z", 聽聽 "last_contributed": "2023-03-23T14:21:43.527Z" 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve most searched terms by a user</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/users/<id>/terms</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 3, 聽聽 "total_pages": 1, 聽聽 "total_count": 3 聽 }, 聽 "terms": [ 聽聽 { 聽聽聽 "query": "test1", 聽聽聽 "search_count": 2, 聽聽聽 "readings": 1 聽聽 }, 聽聽 { 聽聽聽 "query": "test2", 聽聽聽 "search_count": 1, 聽聽聽 "readings": 0 聽聽 }, 聽聽 { 聽聽聽 "query": "test3", 聽聽聽 "search_count": 1, 聽聽聽 "readings": 0 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve articles most viewed by this user</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/users/<id>/questions</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "questions": [ 聽聽 { 聽聽聽 "id": 11, 聽聽聽 "name": "Article 1", 聽聽聽 "views": 10, 聽聽聽 "seconds_spent": 1060 聽聽 }, 聽聽 { 聽聽聽 "id": 9, 聽聽聽 "name": "Article 2", 聽聽聽 "views": 8, 聽聽聽 "seconds_spent": 50 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve contributions made by this user</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/users/<id>/contributions</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "contributions": [ 聽聽 { 聽聽聽 "id": 5, 聽聽聽 "name": "Article 1", 聽聽聽 "updated_at": "2023-03-10T15:33:19.681Z" 聽聽 }, 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Article 2", 聽聽聽 "updated_at": "2023-03-08T14:03:46.605Z" 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><h2 data-toc="true" id="groups-6">Groups</h2><div class="f-accordion-panel fr-inner"> <h2>Retrieve groups</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 2, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "metrics": { 聽聽 "active_groups": 1, 聽聽 "articles_updated": 20, 聽聽 "searches": 11 聽 }, 聽 "groups": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Group 1", 聽聽聽 "articles_updated": 20, 聽聽聽 "searches": 10, 聽聽聽 "views": 35, 聽聽聽 "readings": 13 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Group 2", 聽聽聽 "articles_updated": 0, 聽聽聽 "searches": 1, 聽聽聽 "views": 0, 聽聽聽 "readings": 0 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel" data-controller="accordion"> <div id="isPasted"><h2>Retrieve group by ID</h2></div> <p id="isPasted">URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups/<id></pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "group": { 聽聽 "id": 1, 聽聽 "name": "Group 1", 聽聽 "articles_updated": 20, 聽聽 "searches": 10, 聽聽 "views": 35, 聽聽 "readings": 13 聽 } }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a class="delete-accordion fa-trash-alt" data-action="accordion#delete" href="#" contenteditable="false">Delete</a> </div><div class="f-accordion-panel fr-inner"> <h2 id="search-the-knowledge-base-10">Retrieve most viewed articles by users in this group.聽</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups/<id>/viewed_articles</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "questions": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Test1", 聽聽聽 "views": 10, 聽聽聽 "seconds_spent": 1060 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Test2", 聽聽聽 "views": 8, 聽聽聽 "seconds_spent": 50 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve popular articles created by users in this group</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups/<id>/created_articles</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 25, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "questions": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "Test1", 聽聽聽 "views": 10, 聽聽聽 "readings": 2, 聽聽聽 "seconds_spent": 1060 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Test2", 聽聽聽 "views": 8, 聽聽聽 "readings": 3, 聽聽聽 "seconds_spent": 50 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve analytics for users in this group</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups/<id>/users</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 2, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "users": [ 聽聽 { 聽聽聽 "id": 1, 聽聽聽 "name": "John Doe", 聽聽聽 "role_id": "superadmin", 聽聽聽 "searches": 7, 聽聽聽 "articles_updated": 20, 聽聽聽 "views": 35, 聽聽聽 "readings": 13, 聽聽聽 "current_sign_in_at": "2023-03-24T13:02:48.714Z" 聽聽 }, 聽聽 { 聽聽聽 "id": 2, 聽聽聽 "name": "Bar Foo", 聽聽聽 "role_id": "viewer", 聽聽聽 "searches": 3, 聽聽聽 "articles_updated": 0, 聽聽聽 "views": 0, 聽聽聽 "readings": 0, 聽聽聽 "current_sign_in_at": "2023-03-23T18:32:59.757Z" 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div><div class="f-accordion-panel fr-inner"> <h2>Retrieve most searched terms by users in this group</h2> <i class="line-break far fa-level-down" title="Insert Line Break" style="opacity: 1;" contenteditable="false"></i><p>URL</p> <pre><strong>GET</strong> https://<your-account>.helpjuice.com/api/v3/analytics/groups/<id>/terms</pre> <p id="isPasted">FILTERS</p> <table style="width: 100%;"><tbody> <tr> <td style="width: 29.2468%;">page</td> <td style="width: 70.5929%;">type: Number, current page number. Default is 1.</td> </tr> <tr> <td style="width: 29.2468%;">limit</td> <td style="width: 70.5929%;">type: Number, limit per page (maximum is 1000). Default is 25.</td> </tr> <tr> <td style="width: 29.2468%;">since</td> <td style="width: 70.5929%;"><p>type: String, only check analytics after or at this date (format: YYYY-MM-DD). Default is 1 week ago.</p></td> </tr> <tr> <td style="width: 29.2468%;">upto</td> <td style="width: 70.5929%;">type: String, only check analytics before this date (format: YYYY-MM-DD). Default is today.</td> </tr> </tbody></table> <p>RESPONSE raw</p> <pre id="isPasted">{ 聽 "meta": { 聽聽 "current": 1, 聽聽 "limit": 2, 聽聽 "total_pages": 1, 聽聽 "total_count": 2 聽 }, 聽 "terms": [ 聽聽 { 聽聽聽 "query": "test1", 聽聽聽 "search_count": 2, 聽聽聽 "readings": 1 聽聽 }, 聽聽 { 聽聽聽 "query": "test2", 聽聽聽 "search_count": 1, 聽聽聽 "readings": 0 聽聽 } 聽 ] }</pre> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><i class="far fa-trash-alt" title="delete" contenteditable="false"></i> </div></div> <div class="tags"> <a href="/contact-us##search_query=api"><span>api</span></a> <a href="/contact-us##search_query=analytics"><span>analytics</span></a> </div> <footer class="was-this-helpful"> <div class="thumbs"> <p>Was this article helpful?</p> <form accept-charset="UTF-8" action="/questions/1859772/feedbacks" class="new_feedback" id="new_feedback" method="post"> <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=" style="display: none" /> <input id="feedback_score" name="feedback[score]" type="hidden" value="0" style="display: none" /> <a id="yes" class="response feedback"> <div class="thumb-up"> <i class="far fa-thumbs-up"></i> <span>Yes</span> </div> </a> <a id="no" class="response feedback"> <div class="thumb-down"> <i class="far fa-thumbs-down"></i> <span>No</span> </div> </a> </form> </div> <a class="enable-feedback" data-action="click->feedbacks#showFeedbackForm"><i class="far fa-comment-alt-check"></i>Give feedback about this article</a> </footer> </article> </div> </div> <div class="related-articles"> <div class="container"> <h2><i class="fas fa-link"></i>Related Articles</h2> <ul class="related-articles-list"> <li class="article"> <a href="/api-v3-webhooks/api-v3" id="617124" class="article-title">Helpjuice API v3</a> </li> </ul> </div> </div> </main> <footer id="footer"> <div class="container"> <div class="copyright"> <p>Copyright © 2024 - <a href="https://helpjuice.com/?utm_source=customer_kb">Helpjuice</a> </p> <p class="small">Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731</p> <a href="https://helpjuice.com/helpjuice_w9.pdf">Download W9</a> </div> <div class="footer-navigation"> <div class="footer-column"> <ul> <li><a href="https://help.helpjuice.com">Help</a></li> <li><a href="https://helpjuice.com/features">Features</a></li> <li><a href="https://helpjuice.com/pricing">Pricing</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/about">About</a></li> <li><a href="https://helpjuice.com/careers">Careers</a></li> <li><a href="https://helpjuice.com/customers">Customers</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/blog">Blog</a></li> <li><a href="https://helpjuice.com/case-studies">Case Studies</a></li> <li><a href="https://helpjuice.com/resources">Resources</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/knowledge-base-examlpes">Knowledge Base Examples</a></li> <li><a href="https://help.helpjuice.com/privacy-policy">Privacy Policy</a></li> <li><a href="https://help.helpjuice.com/terms-of-service">Terms of Service</a></li> </ul> </div> </div> <div class="knowledge"> <div class="column-left"> <h3>Why is the knowledge base important?</h3> <p>With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. 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