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Business Messages is a better way to chat with customers."> <meta property="og:image" content="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/2vDQoPjYFReIa9UFAjNhCzhmx6iZCei6Gadd1cJDm593iWPi60xW8dE1v8plYcACFgbrzDIrWVAYn6RBeC5yeWh46LV0ZPrUMPq5=w843"> <meta name="referrer" content="no-referrer"> <link rel="apple-touch-icon-precomposed" sizes="180x180" href="https://web.archive.org/web/20210428203734im_/https://storage.googleapis.com/operating-anagram-8280/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="https://web.archive.org/web/20210428203734im_/https://storage.googleapis.com/operating-anagram-8280/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://web.archive.org/web/20210428203734im_/https://storage.googleapis.com/operating-anagram-8280/favicon-16x16.png"> <link rel="shortcut icon" 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class="glue-header__cta"> <a class="glue-button glue-button--medium-emphasis glue-button--icon-right" href="https://web.archive.org/web/20210428203734/https://developers.google.com/business-communications/business-messages/guides" target="_blank" rel="noopener noreferrer"> For developers <svg role="img" class="glue-icon" alt> <use xlink:href="/web/20210428203734im_/https://businessmessages.google/static/img/glue-icons.svg#open-in-new"></use> </svg> </a><a class="glue-button glue-button--high-emphasis" href="/web/20210428203734/https://businessmessages.google/contact-us/"> Contact us </a> </div> </div> </div> </div> <div class="glue-header__bar glue-header__bar--desktop glue-header__drawer" id="drawer"> <div class="glue-header__tier"> <div class="glue-header__container"> <a href="#content" class="glue-header__link glue-header__skip-content"> <p class="glue-header__skip-content-text">Jump to Content</p> </a> <div class="glue-header__lock-up"> <div class="glue-header__logo"> <a class="glue-header__logo-link" href="/web/20210428203734/https://businessmessages.google/" title=""> <div class="glue-header__logo-container "> <svg role="img" aria-hidden="true" class="glue-header__logo-svg" aria-label=""> <use xlink:href="/web/20210428203734im_/https://businessmessages.google/static/img/glue-icons.svg#google-color-logo"></use> </svg> </div> <p class="glue-header__logo--product">Business Messages</p> </a> </div> </div> </div> <div class="glue-header__container glue-header__container--flex-auto"> <nav class="glue-header__link-bar"> <ul id="list-1" class="glue-header__list"> <li name="For businesses" class="glue-header__item js-nav-items glue-header--is-active "> <a class="glue-header__link" href="/web/20210428203734/https://businessmessages.google/"> For businesses </a> </li> <li name="For consumers" class="glue-header__item js-nav-items "> <a class="glue-header__link" href="/web/20210428203734/https://businessmessages.google/for-consumers/"> For consumers </a> </li> <li name="Success stories" class="glue-header__item js-nav-items "> <a class="glue-header__link" href="/web/20210428203734/https://businessmessages.google/success-stories/"> Success stories </a> </li> <li name="Resources" class="glue-header__item js-nav-items "> <a class="glue-header__link" href="/web/20210428203734/https://businessmessages.google/resources/ipsos-report/"> Resources </a> <ul class="glue-header__list glue-header__list--nested"> <li name="Ipsos report" class="glue-header__item js-sub-header-items"> <a class="glue-header__link" href="/web/20210428203734/https://businessmessages.google/resources/ipsos-report/"> Ipsos report </a> </li> </ul> </li> </ul> </nav> </div> <div class="glue-header__container glue-header__container--cta"> <div class="glue-header__cta"> <a class="glue-button glue-button--medium-emphasis glue-button--icon-right" href="https://web.archive.org/web/20210428203734/https://developers.google.com/business-communications/business-messages/guides" target="_blank" rel="noopener noreferrer"> For developers <svg role="img" class="glue-icon" alt> <use xlink:href="/web/20210428203734im_/https://businessmessages.google/static/img/glue-icons.svg#open-in-new"></use> </svg> </a><a class="glue-button glue-button--high-emphasis" href="/web/20210428203734/https://businessmessages.google/contact-us/"> Contact us </a> </div> </div> </div> </div> <div class="glue-header__drawer-backdrop"></div> </header><aside class="prefix" data-name="businesses-overview-prefix"> <section data-name="businesses-primary" class="biz-section biz-section--businesses-features "> <section data-name="businesses-hero" class="biz-section biz-section--businesses-hero "> <div class="glue-page"> <div class="biz-content"> <div class="biz-content-header"> <h1 class="glue-headline glue-headline--headline-2"> Reach customers where they are with Business Messages </h1> <div class="biz-content-description"> <p>Help your customers reach you with the scale of <em>Google Search and Maps</em>. With Business Messages’ conversational experience, delight your customers and drive results.</p> </div> <div class="biz-content-icons"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w153" class="biz-content-icons-icon" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w153 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w102 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w51 1x" width="51" height="51" alt="Google search icon"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w96" class="biz-content-icons-icon" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w96 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w64 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w32 1x" width="32" height="45" alt="Google maps icon"> </div> </div> </div> </div> </section> <section data-name="animation-runners" class="biz-animation biz-section biz-section--animation-runners "> <div class="container"> <div class="device"> <div class="background"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/yKrsTxGI89nEBU50Tp_a25ghtZEbpsw1141YrcEvZwbxLzYDHu2sU2boz9vlx68BrBbm_bCbU1YPYKs998yoCRb37m-u3pyUTfVBeEg=w1962" class="symbol symbol-25-background" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/yKrsTxGI89nEBU50Tp_a25ghtZEbpsw1141YrcEvZwbxLzYDHu2sU2boz9vlx68BrBbm_bCbU1YPYKs998yoCRb37m-u3pyUTfVBeEg=w1962 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/yKrsTxGI89nEBU50Tp_a25ghtZEbpsw1141YrcEvZwbxLzYDHu2sU2boz9vlx68BrBbm_bCbU1YPYKs998yoCRb37m-u3pyUTfVBeEg=w1308 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/yKrsTxGI89nEBU50Tp_a25ghtZEbpsw1141YrcEvZwbxLzYDHu2sU2boz9vlx68BrBbm_bCbU1YPYKs998yoCRb37m-u3pyUTfVBeEg=w654 1x" width="654" height="573" alt="Consumer messaging business"> </div> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/cWTZxAvij4Ch6-AM6IR7ALH4OW8zosKj50a3waGhQH2AVagnaNQXVtr8qTsjiecrt-qVXgT9zJuXrgtD0l2NOhnhwkwev-DHXV4j-A=w1161" class="symbol symbol-00-device" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/cWTZxAvij4Ch6-AM6IR7ALH4OW8zosKj50a3waGhQH2AVagnaNQXVtr8qTsjiecrt-qVXgT9zJuXrgtD0l2NOhnhwkwev-DHXV4j-A=w1161 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/cWTZxAvij4Ch6-AM6IR7ALH4OW8zosKj50a3waGhQH2AVagnaNQXVtr8qTsjiecrt-qVXgT9zJuXrgtD0l2NOhnhwkwev-DHXV4j-A=w774 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/cWTZxAvij4Ch6-AM6IR7ALH4OW8zosKj50a3waGhQH2AVagnaNQXVtr8qTsjiecrt-qVXgT9zJuXrgtD0l2NOhnhwkwev-DHXV4j-A=w387 1x" width="387" height="701" alt="Customers chat from Google Search_1"> <div class="screen screen-start"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/VFHm8DnXvgCT1PCxMt9_w50rFBAkH_EbolW13Zz1kgkUQagOEQBhLX0lG9W7-dSbUnhjcixpkhKsTFmuhA4FjozeBceJgXc-M5BFH0SJvCnTkq4isBnG=w918" class="symbol symbol-01-start" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/VFHm8DnXvgCT1PCxMt9_w50rFBAkH_EbolW13Zz1kgkUQagOEQBhLX0lG9W7-dSbUnhjcixpkhKsTFmuhA4FjozeBceJgXc-M5BFH0SJvCnTkq4isBnG=w918 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/VFHm8DnXvgCT1PCxMt9_w50rFBAkH_EbolW13Zz1kgkUQagOEQBhLX0lG9W7-dSbUnhjcixpkhKsTFmuhA4FjozeBceJgXc-M5BFH0SJvCnTkq4isBnG=w612 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/VFHm8DnXvgCT1PCxMt9_w50rFBAkH_EbolW13Zz1kgkUQagOEQBhLX0lG9W7-dSbUnhjcixpkhKsTFmuhA4FjozeBceJgXc-M5BFH0SJvCnTkq4isBnG=w306 1x" width="306" height="630" alt="Customers chat from Google Search_2"> <div class="group group-search"> <img 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biz-section--businesses-meet "> <div class="glue-page"> <div class="biz-content"> <div class="biz-content-header"> <h2 class="biz-content-title glue-headline"> Create connections that count </h2> <div class="biz-content-description"> <p>Drive sales, loyalty, and customer satisfaction through <em>assistive experiences</em> and <em>rich features</em>.</p> <p>Improve customer response time, increase support to 24/7, and save money with digital agents.</p> </div> </div> </div> </div> </section></section></aside> <main class="main" data-name="businesses-overview-main"> <section data-name="video" class="biz-section biz-section--businesses-video biz-grey-background" id="video"> <div class="glue-page"> <div class="biz-content"> <div class="biz-content-header"> <h2 class="glue-headline biz-content-title glue-mod-spacer-3-bottom"> Helpful, timely, and engaging experiences </h2> <div class="biz-content-description glue-mod-spacer-3-bottom"> <p>Discover how brands are meeting customers in their moments of need — delighting them and driving business results.</p> </div> </div> <div class="video-background" tabindex="0" role="dialog"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/G6CdPh_fmqe9Uu8qIuIPmRiAt9i6o_nA-1HMRfHK05Z8ZWJOY-2BBPYZrNOjqJFwex_YR63IEtRxXNaLQXIP4kDeboOoMOCfrTDA=w843" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/G6CdPh_fmqe9Uu8qIuIPmRiAt9i6o_nA-1HMRfHK05Z8ZWJOY-2BBPYZrNOjqJFwex_YR63IEtRxXNaLQXIP4kDeboOoMOCfrTDA=w843 1x" alt="How Business Messages works"> <svg role="img" class="homepage-video-icon glue-icon" alt> <use xlink:href="/web/20210428203734im_/https://businessmessages.google/static/img/glue-icons.svg#video-youtube-black"></use> </svg> </div> <div class="glue-video homepage-video-container hide-display"> <div class="glue-video__container businesses-homepage-video" data-glue-yt-video-vid="1ph-XMW4osQ"> </div> </div> </div> </div> </section><section data-name="businesses-secondary" class="biz-section biz-section--businesses-features "> <section data-name="businesses-connect" class="biz-section biz-section--businesses-connect "> <div class="glue-page"> <div class="biz-content"> <div class="biz-content-header"> <h2 class="biz-content-title glue-headline"> A better way to chat with customers </h2> <div class="biz-content-graphic"> <svg class="symbol-chart" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" viewbox="0 0 70 70" preserveaspectratio="none"> <circle cx="35" cy="35" r="32" fill="none" stroke-width="2" stroke-dasharray="220,20000" transform="rotate(-90,35,35)"></circle> <circle class="group-pie" cx="35" cy="35" r="32" fill="none" stroke-width="2" stroke-dasharray="150,20000" transform="rotate(-90,35,35)"></circle> <text class="group-percent" text-anchor="middle" x="37" y="42">75%</text> </svg> </div> <div class="biz-content-subtitle glue-headline"> of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.<br><em>Conversocial, 2019.</em> </div> <div class="biz-content-description"> <h3>Build their trust</h3> <p>Show expected wait times, answers to frequently asked questions, and the option to connect with live help.</p> <h3>Optimize their experience</h3> <p>Route calls to personalized messaging and improve customer satisfaction with CSAT data and feedback.</p> </div> </div> </div> </div> </section> <section data-name="animation-wireless" class="biz-animation biz-section biz-section--animation-wireless "> <div class="container"> <div class="device"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/ku9k4t0l_tHI7Y3TPO81gljIbPEPBVpAOX52yv8jVdoSxT9VmLj81J6slq-25isQOHFHHXAAQvZXF0x2cWwSNh9MWM5KPaq29vip=w1161" class="symbol symbol-00-device" 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class="biz-content-title glue-headline"> Success Stories </h2> </div> </div> </div> <div class="glue-carousel glue-carousel--simple glue-carousel--simple-full-bleed glue-carousel--dark" data-glue-pagination="carousel-fullbleed"> <div class="biz-carousel-wrap glue-carousel__wrap"> <ul class="glue-carousel__list"> <li data-name="businesses-carousel-levis" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/tJE8XirxOsQtFqzl0KM474LLMS6NPYfyvQOY7qYBojgzLHX77beWcTcvrjnAf_WvqWWEdJ7dIOn9g5Ngd74D3ehhln1ag62SUKPNUb3YRaolaHWdEYo=w2882" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/tJE8XirxOsQtFqzl0KM474LLMS6NPYfyvQOY7qYBojgzLHX77beWcTcvrjnAf_WvqWWEdJ7dIOn9g5Ngd74D3ehhln1ag62SUKPNUb3YRaolaHWdEYo=w2882 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/tJE8XirxOsQtFqzl0KM474LLMS6NPYfyvQOY7qYBojgzLHX77beWcTcvrjnAf_WvqWWEdJ7dIOn9g5Ngd74D3ehhln1ag62SUKPNUb3YRaolaHWdEYo=w1441 1x" width="1441" height="518" alt="Levi’s"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <div class="biz-slide-content-partner"> Linc </div> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/6W_gB9O9_FoaftRfLHE4gM026u7WhbvzNwRSvrUL98hwPgPU5ksx-N8Af5QPxWU2wZL8lYUKz4MAJ0ZUoU-yTCdFq1WjGdh1wVZFySYIckv7c1Wu7xI=w216" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/6W_gB9O9_FoaftRfLHE4gM026u7WhbvzNwRSvrUL98hwPgPU5ksx-N8Af5QPxWU2wZL8lYUKz4MAJ0ZUoU-yTCdFq1WjGdh1wVZFySYIckv7c1Wu7xI=w216 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/6W_gB9O9_FoaftRfLHE4gM026u7WhbvzNwRSvrUL98hwPgPU5ksx-N8Af5QPxWU2wZL8lYUKz4MAJ0ZUoU-yTCdFq1WjGdh1wVZFySYIckv7c1Wu7xI=w144 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/6W_gB9O9_FoaftRfLHE4gM026u7WhbvzNwRSvrUL98hwPgPU5ksx-N8Af5QPxWU2wZL8lYUKz4MAJ0ZUoU-yTCdFq1WjGdh1wVZFySYIckv7c1Wu7xI=w72 1x" width="72" height="29" alt="Levi’s"> <div class="biz-slide-content-testimonial"> “Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Rico Arrastia</span>, <span class="biz-slide-content-title">VP Product Experience</span> </div> <div class="glue-mod-spacer-6-bottom glue-mod-spacer-2-top"> <a class="glue-button glue-button--medium-emphasis glue-button--reversed" href="/web/20210428203734/https://businessmessages.google/success-stories/levi/"> Read more </a> </div> </div> </div> </li> <li data-name="businesses-carousel-estafeta" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/0OJtmw_kel6vxEPC5Zjtyq-57lVhyvHk9VphA_h7kpoHnOR4VNurheFUZXpVHk3UFn8b_A04YZO2e8jMXbJaxOm8O1KTSnlx3VCB=w5601" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/0OJtmw_kel6vxEPC5Zjtyq-57lVhyvHk9VphA_h7kpoHnOR4VNurheFUZXpVHk3UFn8b_A04YZO2e8jMXbJaxOm8O1KTSnlx3VCB=w5602 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/0OJtmw_kel6vxEPC5Zjtyq-57lVhyvHk9VphA_h7kpoHnOR4VNurheFUZXpVHk3UFn8b_A04YZO2e8jMXbJaxOm8O1KTSnlx3VCB=w2801 1x" width="2801" height="1663" alt="Estafeta"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <div class="biz-slide-content-partner"> Auronix </div> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/Vl7PPxqmGEgQNP2BnzsvWSc2596BzCcr_ss2fpp09ZO5yHgjPEJxICr4l0M8vVFmQr_-reOmTzNIwZhylklqF14y9nfGRN4RqAfDOQ=w318" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/Vl7PPxqmGEgQNP2BnzsvWSc2596BzCcr_ss2fpp09ZO5yHgjPEJxICr4l0M8vVFmQr_-reOmTzNIwZhylklqF14y9nfGRN4RqAfDOQ=w318 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/Vl7PPxqmGEgQNP2BnzsvWSc2596BzCcr_ss2fpp09ZO5yHgjPEJxICr4l0M8vVFmQr_-reOmTzNIwZhylklqF14y9nfGRN4RqAfDOQ=w212 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/Vl7PPxqmGEgQNP2BnzsvWSc2596BzCcr_ss2fpp09ZO5yHgjPEJxICr4l0M8vVFmQr_-reOmTzNIwZhylklqF14y9nfGRN4RqAfDOQ=w106 1x" width="106" height="17" alt="Estafeta"> <div class="biz-slide-content-testimonial"> “I would strongly recommend using Business Messages for all companies—whatever sector they’re in. Right now it’s important for companies to have open, on-demand conversations” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Paulina Torres Ocejo</span>, <span class="biz-slide-content-title">New Product and Innovation Strategist</span> </div> <div class="glue-mod-spacer-6-bottom glue-mod-spacer-2-top"> <a class="glue-button glue-button--medium-emphasis glue-button--reversed" href="/web/20210428203734/https://businessmessages.google/success-stories/estafeta/"> Read more </a> </div> </div> </div> </li> <li data-name="businesses-carousel-dish" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/jA546oJH9I-jNgTiZrjX1zdtW7GwdfMxKZsLZ9XKVQD5mqb855Zg23nzDZjX9Z5KEueHZ-zQfcrDYh2qR3cNIAOzCWIm6koiZISz=w2882" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/jA546oJH9I-jNgTiZrjX1zdtW7GwdfMxKZsLZ9XKVQD5mqb855Zg23nzDZjX9Z5KEueHZ-zQfcrDYh2qR3cNIAOzCWIm6koiZISz=w2882 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/jA546oJH9I-jNgTiZrjX1zdtW7GwdfMxKZsLZ9XKVQD5mqb855Zg23nzDZjX9Z5KEueHZ-zQfcrDYh2qR3cNIAOzCWIm6koiZISz=w1441 1x" width="1441" height="518" alt="Dish"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <div class="biz-slide-content-partner"> [24]7.ai </div> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/v0be1-WCUTBfA92dJXPs8lIJB-vNt2p1uUS7c7Gw3rS9aQralkkc_Yk6QktxfZsOSxlkRxfrRJUzlfM6Z8QeWTCIPZSrEJz--j-taA=w282" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/v0be1-WCUTBfA92dJXPs8lIJB-vNt2p1uUS7c7Gw3rS9aQralkkc_Yk6QktxfZsOSxlkRxfrRJUzlfM6Z8QeWTCIPZSrEJz--j-taA=w282 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/v0be1-WCUTBfA92dJXPs8lIJB-vNt2p1uUS7c7Gw3rS9aQralkkc_Yk6QktxfZsOSxlkRxfrRJUzlfM6Z8QeWTCIPZSrEJz--j-taA=w188 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/v0be1-WCUTBfA92dJXPs8lIJB-vNt2p1uUS7c7Gw3rS9aQralkkc_Yk6QktxfZsOSxlkRxfrRJUzlfM6Z8QeWTCIPZSrEJz--j-taA=w94 1x" width="94" height="34" alt="Dish"> <div class="biz-slide-content-testimonial"> “We saw a reduction of 28% in average handle time using Business Messages features compared to other messaging channels.” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Kathy Schneider</span>, <span class="biz-slide-content-title">SVP of Customer Experience Operations</span> </div> <div class="glue-mod-spacer-6-bottom glue-mod-spacer-2-top"> <a class="glue-button glue-button--medium-emphasis glue-button--reversed" href="/web/20210428203734/https://businessmessages.google/success-stories/dish/"> Read more </a> </div> </div> </div> </li> <li data-name="businesses-carousel-walmart" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/sYo3jcFfX8f6y0tyCKW0GmqhlasYEcuCfBPWOw-jAzgq2oVT6I8mCjnmbuQIOKiAE3JyiuSv8zH4qNxM2YAJUxNK7OlXmZquiKqPVwY=w2882" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/sYo3jcFfX8f6y0tyCKW0GmqhlasYEcuCfBPWOw-jAzgq2oVT6I8mCjnmbuQIOKiAE3JyiuSv8zH4qNxM2YAJUxNK7OlXmZquiKqPVwY=w2882 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/sYo3jcFfX8f6y0tyCKW0GmqhlasYEcuCfBPWOw-jAzgq2oVT6I8mCjnmbuQIOKiAE3JyiuSv8zH4qNxM2YAJUxNK7OlXmZquiKqPVwY=w1441 1x" width="1441" height="519" alt="Walmart"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/TGjqtyY3bstEQ4q2p1aAXNCjJebXp1yj5ci0IGvY-EP2G6_rJouMgbMF9u1QZBQEQlxmHEPyEbXS789vblwEyhHMZkEZTxvzy6OKxQ=w451" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/TGjqtyY3bstEQ4q2p1aAXNCjJebXp1yj5ci0IGvY-EP2G6_rJouMgbMF9u1QZBQEQlxmHEPyEbXS789vblwEyhHMZkEZTxvzy6OKxQ=w450 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/TGjqtyY3bstEQ4q2p1aAXNCjJebXp1yj5ci0IGvY-EP2G6_rJouMgbMF9u1QZBQEQlxmHEPyEbXS789vblwEyhHMZkEZTxvzy6OKxQ=w300 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/TGjqtyY3bstEQ4q2p1aAXNCjJebXp1yj5ci0IGvY-EP2G6_rJouMgbMF9u1QZBQEQlxmHEPyEbXS789vblwEyhHMZkEZTxvzy6OKxQ=w150 1x" width="150" height="44" alt="Walmart"> <div class="biz-slide-content-testimonial"> “I’m proud of the team for being on the forefront of making life easier for our customers with Business Messages; especially during the pandemic.” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Janey Whiteside</span>, <span class="biz-slide-content-title">EVP & Chief Digital Officer</span> </div> </div> </div> </li> <li data-name="businesses-carousel-albertsons" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/GnGTy3_5eJByBEbQLn7jLMAg-K15MI1hzlOAtUQdj81HkGtL39Wd-8TCeuaXdV5hs6hrZUYtGavXoIt7GHZHKDIikCOWXTzW2Ta6=w1441" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/GnGTy3_5eJByBEbQLn7jLMAg-K15MI1hzlOAtUQdj81HkGtL39Wd-8TCeuaXdV5hs6hrZUYtGavXoIt7GHZHKDIikCOWXTzW2Ta6=w1442 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/GnGTy3_5eJByBEbQLn7jLMAg-K15MI1hzlOAtUQdj81HkGtL39Wd-8TCeuaXdV5hs6hrZUYtGavXoIt7GHZHKDIikCOWXTzW2Ta6=w721 1x" width="721" height="259" alt="Albertsons"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/b2sAFGihu2Bib5L7aD_C5XKqnm_Jvy7nU9XE1sPq976LKeh2Xo2ZOTaFbUs_OL4Xb90AoQVklzFPZn2PHxmLUhoKkTTGVFaZWKDNgA=w486" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/b2sAFGihu2Bib5L7aD_C5XKqnm_Jvy7nU9XE1sPq976LKeh2Xo2ZOTaFbUs_OL4Xb90AoQVklzFPZn2PHxmLUhoKkTTGVFaZWKDNgA=w486 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/b2sAFGihu2Bib5L7aD_C5XKqnm_Jvy7nU9XE1sPq976LKeh2Xo2ZOTaFbUs_OL4Xb90AoQVklzFPZn2PHxmLUhoKkTTGVFaZWKDNgA=w324 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/b2sAFGihu2Bib5L7aD_C5XKqnm_Jvy7nU9XE1sPq976LKeh2Xo2ZOTaFbUs_OL4Xb90AoQVklzFPZn2PHxmLUhoKkTTGVFaZWKDNgA=w162 1x" width="162" height="25" alt="Albertsons"> <div class="biz-slide-content-testimonial"> “Not only do customers appreciate faster resolution times with Business Messages, but the analytics created by these interactions are helping us gain an understanding of customer intent and sentiment.” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Cameron Craig</span>, <span class="biz-slide-content-title">VP of Digital Product Design</span> </div> </div> </div> </li> <li data-name="businesses-carousel-mattressfirm" class="biz-slide biz-section biz-section--businesses-carousel-slide glue-carousel__item"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LX5uf4ZvGdw8KELwKRnGTInaIySTUtCqNk7hxCqnZYExXNiub7o7JmQogL9iqqzAc9V5b6Bm1aLrnsc3pmpQgcoM0xfXre-m9aYmPnU=w2882" class="biz-slide-background glue-carousel__image" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LX5uf4ZvGdw8KELwKRnGTInaIySTUtCqNk7hxCqnZYExXNiub7o7JmQogL9iqqzAc9V5b6Bm1aLrnsc3pmpQgcoM0xfXre-m9aYmPnU=w2883 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LX5uf4ZvGdw8KELwKRnGTInaIySTUtCqNk7hxCqnZYExXNiub7o7JmQogL9iqqzAc9V5b6Bm1aLrnsc3pmpQgcoM0xfXre-m9aYmPnU=w1922 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LX5uf4ZvGdw8KELwKRnGTInaIySTUtCqNk7hxCqnZYExXNiub7o7JmQogL9iqqzAc9V5b6Bm1aLrnsc3pmpQgcoM0xfXre-m9aYmPnU=w961 1x" width="961" height="346" alt="Omnichannel Integration"> <div class="biz-slide-content"> <div class="biz-slide-content-header"> <div class="biz-slide-content-partner"> Podium </div> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/zMnpnjTEtnR0vo_gWUHWXeWM0k-FW6wCZ1A-d1xsXp5Fmusknw88DWbxg-2VxVX3ju7ZIzwiOAsruFM3zuMnzQnDWuENUdfzAlXvOQ=w440" class="biz-slide-content-logo" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/zMnpnjTEtnR0vo_gWUHWXeWM0k-FW6wCZ1A-d1xsXp5Fmusknw88DWbxg-2VxVX3ju7ZIzwiOAsruFM3zuMnzQnDWuENUdfzAlXvOQ=w441 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/zMnpnjTEtnR0vo_gWUHWXeWM0k-FW6wCZ1A-d1xsXp5Fmusknw88DWbxg-2VxVX3ju7ZIzwiOAsruFM3zuMnzQnDWuENUdfzAlXvOQ=w294 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/zMnpnjTEtnR0vo_gWUHWXeWM0k-FW6wCZ1A-d1xsXp5Fmusknw88DWbxg-2VxVX3ju7ZIzwiOAsruFM3zuMnzQnDWuENUdfzAlXvOQ=w147 1x" width="147" height="21" alt="Omnichannel Integration"> <div class="biz-slide-content-testimonial"> “We created an option for a completely contactless selling environment that works alongside Business Messages during COVID-19 -- customers could chat for assistance and buy the perfect bed online!” </div> <div class="biz-slide-content-source"> <span class="biz-slide-content-name">Steve Barnes</span>, <span class="biz-slide-content-title">Senior Manager, Omnichannel Integration</span> </div> </div> </div> </li> </ul> <div class="biz-carousel-previous glue-carousel__paginate glue-pagination-previous"> <button type="button" class="glue-pagination__button " data-glue-pagination-previous data-glue-pagination="carousel-fullbleed" data-glue-pagination-update-model="false" title="Previous"> <div class="glue-carousel__paginate-wrap"> <div class="glue-carousel__arrow glue-carousel__arrow--left"></div> </div> </button> </div> <div class="biz-carousel-next glue-carousel__paginate glue-pagination-next"> <button type="button" class="glue-pagination__button " data-glue-pagination-next data-glue-pagination="carousel-fullbleed" data-glue-pagination-update-model="false" title="Next"> <div class="glue-carousel__paginate-wrap"> <div class="glue-carousel__arrow glue-carousel__arrow--right"></div> </div> </button> </div> </div> <div class="biz-carousel-navigation glue-carousel__navigation"> <ul class="glue-pagination-page-list" data-glue-pagination-page-list data-glue-pagination="carousel-fullbleed"> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="1">1</button> </li> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="2">2</button> </li> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="3">3</button> </li> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="4">4</button> </li> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="5">5</button> </li> <li class="glue-pagination__button-container glue-pagination__page-list-button-container"> <button type="button" class="glue-pagination__button glue-pagination__page-list-button" role="tab" data-glue-pagination-page="6">6</button> </li> </ul> </div> </div> </div> </section> <section data-name="businesses-action" class="biz-section biz-section--businesses-action "> <div class="glue-page"> <div class="glue-grid"> <div class="glue-grid__col glue-grid__col--span-1"></div> <div class="glue-grid__col glue-grid__col--span-4"> <div class="biz-content"> <div class="biz-content-header"> <h2 class="biz-content-title glue-headline"> Connect with your customers </h2> <div class="biz-content-icons"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w153" class="biz-content-icons-icon" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w153 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w102 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/LjlQXZGF-3C0yv99xAKpv942l62ZV8nhG59rR8PXbqR_ue2_AJY67X7dlEKi_a21vgswYqVD0E7fdFYcku4uQjDncYVSVA65IUBVRm4=w51 1x" width="51" height="51" alt="Google search icon"> <img src="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w96" class="biz-content-icons-icon" srcset="https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w96 3x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w64 2x, https://web.archive.org/web/20210428203734im_/https://lh3.googleusercontent.com/PYpf7k4DepxS4HkXEeAAsrtxHy92Mdlq8SM32OCIvZR0hqNGwoVFjUjXnti3eXCuLYJZeorkgBxOs9qs8IZbwEUk8cw3X1ku1ld7zg=w32 1x" width="32" height="45" alt="Google maps icon"> </div> <div class="biz-content-actions"> <a class="glue-button glue-button--high-emphasis" href="/web/20210428203734/https://businessmessages.google/contact-us/"> Contact us </a> </div> </div> </div> </div> <div class="glue-grid__col glue-grid__col--span-2"></div> <div class="glue-grid__col glue-grid__col--span-4"> <div class="biz-content"> <div class="biz-content-header"> <h3 class="biz-content-title glue-headline"> Find a partner </h3> <div class="biz-content-description"> <p>Contact one of our partners to enable messaging and to optimize your program.</p> </div> <div class="biz-content-actions"> <a class="glue-button glue-button--medium-emphasis" 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