Shipping and Delivery - US Elsevier Health Support Center

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id="rn_MultilineExtended_14_Content" class="rn_Content"> <article class="answer-result"> <h4 data-location="answerListTitle_1" data-answerposition="1" data-answerid="27981" > <a href='/app/answers/detail/a_id/27981/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>Print book order tracking tool</a> </h4> <small>Last updated on November 08, 2024</small> <p data-location="answerListSummary_1"> Use the tool below to access the order tracking site, you will need to complete the two mandatory fields below: Enter either the email address, Standard Address Number (SAN) or Shipping Account... </p> <p data-answerposition="1" data-answerid="27981"> <a href="/app/answers/detail/a_id/27981/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="7174" > <a href='/app/answers/detail/a_id/7174/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>Do I need to pay for shipping?</a> </h4> <small>Last updated on November 05, 2024</small> <p data-location="answerListSummary_2"> Free shipping on all orders (individuals only) in the Caribbean and the United States. Orders placed by individuals in Brazil, Canada and Mexico will incur a shipping charge. Please see below for the... </p> <p data-answerposition="2" data-answerid="7174"> <a href="/app/answers/detail/a_id/7174/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="7195" > <a href='/app/answers/detail/a_id/7195/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>What is the status of my book order?</a> </h4> <small>Last updated on July 15, 2024</small> <p data-location="answerListSummary_3"> You can find out the status of your order online if you purchased a product on our US Elsevier health bookshop . How Select from the options below for steps on how to find out your order status... </p> <p data-answerposition="3" data-answerid="7195"> <a href="/app/answers/detail/a_id/7195/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_4" data-answerposition="4" data-answerid="7130" > <a href='/app/answers/detail/a_id/7130/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>What can I do if I receive a damaged book?</a> </h4> <small>Last updated on July 15, 2024</small> <p data-location="answerListSummary_4"> We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the... </p> <p data-answerposition="4" data-answerid="7130"> <a href="/app/answers/detail/a_id/7130/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_4"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_5" data-answerposition="5" data-answerid="13773" > <a href='/app/answers/detail/a_id/13773/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>Can I request my order to be shipped to a P.O. Box address?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_5"> Print Books We do not deliver to P.O. Boxes. Our shipments use ‘signed for’ courier services and our carriers will only accept shipments to a valid street address where there is someone to sign for... </p> <p data-answerposition="5" data-answerid="13773"> <a href="/app/answers/detail/a_id/13773/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_5"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_6" data-answerposition="6" data-answerid="6854" > <a href='/app/answers/detail/a_id/6854/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>When will I receive my book?</a> </h4> <small>Last updated on November 08, 2024</small> <p data-location="answerListSummary_6"> When you will receive your book depends on whether it’s a print book or eBook. eBook If you ordered an eBook, you should receive your ebook download links via email within 2 hours after purchase. If... </p> <p data-answerposition="6" data-answerid="6854"> <a href="/app/answers/detail/a_id/6854/c/10538/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_6"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_7" data-answerposition="7" data-answerid="19382" > <a href='/app/answers/detail/a_id/19382/c/10538/supporthub/uselsevierhealth//session/L3RpbWUvMTczMjc0MDEwMi9nZW4vMTczMjc0MDEwMi9zaWQvZlVKZV9md1YlN0VXcjl6SVFPMmZKRDElN0U3bkdRdDkwZ0g0OFZPTHh4TzZIemtwaFg3dDJJOXFkOWxsTEw2QlZjc2lZbzZFUXE4Qlc5VENwTE5vUTA4U2Q0WDE0WW1LdzlQWGc5dlYwUE9qYTJqMndFYVo3QUNsSXJxUSUyMSUyMQ=='>What can I do if I am missing a journal issue?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_7"> Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. 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