faq:support [DokuWiki]

<!DOCTYPE html> <html lang="en" dir="ltr" class="no-js"> <head> <meta charset="utf-8" /> <title>faq:support [DokuWiki]</title> <meta name="generator" content="DokuWiki"/> <meta name="theme-color" content="#008800"/> <meta name="robots" content="index,follow"/> <meta name="keywords" content="faq,support"/> <link rel="search" type="application/opensearchdescription+xml" href="/lib/exe/opensearch.php" title="DokuWiki"/> <link rel="start" href="/"/> <link rel="contents" href="/faq:support?do=index" title="Sitemap"/> <link rel="manifest" href="/lib/exe/manifest.php"/> <link rel="alternate" type="application/rss+xml" title="Recent Changes" href="/feed.php"/> <link rel="alternate" type="application/rss+xml" title="Current namespace" href="/feed.php?mode=list&ns=faq"/> <link rel="edit" title="Edit this page" href="/faq:support?do=edit"/> <link rel="alternate" type="text/html" title="Plain HTML" href="/_export/xhtml/faq:support"/> <link rel="alternate" type="text/plain" title="Wiki Markup" 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In</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M10 17.25V14H3v-4h7V6.75L15.25 12 10 17.25M8 2h9a2 2 0 0 1 2 2v16a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2v-4h2v4h9V4H8v4H6V4a2 2 0 0 1 2-2z"/></svg></a></li> </ul> </div>  <div id="dokuwiki__sitetools"> <h3 class="a11y">Site Tools</h3> <form action="/start" method="get" role="search" class="search doku_form" id="dw__search" accept-charset="utf-8"><input type="hidden" name="do" value="search" /><input type="hidden" name="id" value="faq:support" /><div class="no"><input name="q" type="text" class="edit" title="[F]" accesskey="f" placeholder="Search" autocomplete="on" id="qsearch__in" value="" /><button value="1" type="submit" title="Search">Search</button><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form> <div class="mobileTools"> <form action="/doku.php" method="get" accept-charset="utf-8"><div class="no"><input type="hidden" name="id" value="faq:support" /><select name="do" class="edit quickselect" title="Tools"><option value="">Tools</option><optgroup label="Page Tools"><option value="edit">Edit this page</option><option value="revisions">Old revisions</option><option value="backlink">Backlinks</option></optgroup><optgroup label="Site Tools"><option value="recent">Recent Changes</option><option value="media">Media Manager</option><option value="index">Sitemap</option></optgroup><optgroup label="User Tools"><option value="login">Log In</option></optgroup></select><button type="submit">></button></div></form> </div> <ul> <li class="action recent"><a href="/faq:support?do=recent" title="Recent Changes [r]" rel="nofollow" accesskey="r">Recent Changes</a></li><li class="action media"><a href="/faq:support?do=media&ns=faq" title="Media Manager" rel="nofollow">Media Manager</a></li><li class="action index"><a href="/faq:support?do=index" title="Sitemap [x]" rel="nofollow" accesskey="x">Sitemap</a></li> </ul> </div> </div>  <div class="breadcrumbs"> <div class="trace"><span class="bchead">Trace:</span> <span class="bcsep">•</span> <span class="curid"><bdi><a href="/faq:support" class="breadcrumbs" title="faq:support">support</a></bdi></span></div> </div> <hr class="a11y" /> </div></header> <div class="wrapper group">  <nav id="dokuwiki__aside" aria-label="Sidebar"><div class="pad aside include group"> <h3 class="toggle">Sidebar</h3> <div class="content"><div class="group"> <div class="plugin_translation is-dropdown"><span class="title">Translations of this page<sup><a href="/localization" class="wikilink1" title="localization" data-wiki-id="localization">?</a></sup>: </span><ul><li class="span"><span class="wikilink1" title="English">English (en)</span></li><li class="a"><a class="wikilink2" title="|العربية" href="/ar:faq:support">|العربية (ar)</a></li><li class="a"><a class="wikilink2" title="Català" href="/ca:faq:support">Català (ca)</a></li><li class="a"><a class="wikilink2" title="Česky" href="/cs:faq:support">Česky (cs)</a></li><li class="a"><a class="wikilink2" title="Dansk" href="/da:faq:support">Dansk (da)</a></li><li class="a"><a class="wikilink1" title="Deutsch" href="/de:faq:support">Deutsch (de)</a></li><li class="a"><a class="wikilink2" title="Ελληνικά" href="/el:faq:support">Ελληνικά (el)</a></li><li class="a"><a class="wikilink2" title="Esperanto" href="/eo:faq:support">Esperanto (eo)</a></li><li class="a"><a class="wikilink2" title="Español" href="/es:faq:support">Español (es)</a></li><li class="a"><a class="wikilink2" title="فارسی" href="/fa:faq:support">فارسی (fa)</a></li><li class="a"><a class="wikilink1" title="Français" href="/fr:faq:support">Français (fr)</a></li><li class="a"><a class="wikilink2" title="עברית" href="/he:faq:support">עברית (he)</a></li><li class="a"><a class="wikilink2" title="Magyar" href="/hu:faq:support">Magyar (hu)</a></li><li class="a"><a class="wikilink2" title="Italiano" href="/it:faq:support">Italiano (it)</a></li><li class="a"><a class="wikilink1" title="日本語" href="/ja:faq:support">日本語 (ja)</a></li><li class="a"><a class="wikilink2" title="한국어" href="/ko:faq:support">한국어 (ko)</a></li><li class="a"><a class="wikilink2" title="Lietuvių Kalba" href="/lt:faq:support">Lietuvių Kalba (lt)</a></li><li class="a"><a class="wikilink1" title="Nederlands" href="/nl:faq:support">Nederlands (nl)</a></li><li class="a"><a class="wikilink2" title="Norsk" href="/no:faq:support">Norsk (no)</a></li><li class="a"><a class="wikilink2" title="Polski" href="/pl:faq:support">Polski (pl)</a></li><li class="a"><a class="wikilink2" title="Português" href="/pt-br:faq:support">Português (pt-br)</a></li><li class="a"><a class="wikilink2" title="Română" href="/ro:faq:support">Română (ro)</a></li><li class="a"><a class="wikilink1" title="Русский" href="/ru:faq:support">Русский (ru)</a></li><li class="a"><a class="wikilink2" title="Српски Језик" href="/sr:faq:support">Српски Језик (sr)</a></li><li class="a"><a class="wikilink2" title="Svenska" href="/sv:faq:support">Svenska (sv)</a></li><li class="a"><a class="wikilink2" title="ไทย" href="/th:faq:support">ไทย (th)</a></li><li class="a"><a class="wikilink2" title="Українська" href="/uk:faq:support">Українська (uk)</a></li><li class="a"><a class="wikilink2" title="中文" href="/zh:faq:support">中文 (zh)</a></li><li class="a"><a class="wikilink1" title="繁體中文" href="/zh-tw:faq:support">繁體中文 (zh-tw)</a></li></ul></div> <p> <strong>Learn about DokuWiki</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/features" class="wikilink1" title="features" data-wiki-id="features">Features</a> & <a href="/blogroll" class="wikilink1" title="blogroll" data-wiki-id="blogroll">reviews</a> </div> </li> <li class="level1"><div class="li"> <a href="/install" class="wikilink1" title="install" data-wiki-id="install">Installation guide</a></div> </li> <li class="level1"><div class="li"> <a href="/manual" class="wikilink1" title="manual" data-wiki-id="manual">User manual</a> & <a href="/wiki:syntax" class="wikilink1" title="wiki:syntax" data-wiki-id="wiki:syntax">syntax</a></div> </li> <li class="level1"><div class="li"> <a href="/changes" class="wikilink1" title="changes" data-wiki-id="changes">Release notes</a></div> </li> <li class="level1"><div class="li"> <a href="/faq" class="wikilink1" title="faq" data-wiki-id="faq">FAQ</a></div> </li> </ul> <p> <strong>Advanced Use</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/extensions" class="wikilink1" title="extensions" data-wiki-id="extensions">Extensions</a></div> </li> <li class="level1"><div class="li"> <a href="/development" class="wikilink1" title="development" data-wiki-id="development">Development manual</a></div> </li> </ul> <p> <strong>Corporate Use</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/faq:support" class="wikilink1" title="faq:support" data-wiki-id="faq:support">Get support</a></div> </li> <li class="level1"><div class="li"> <a href="/donate" class="wikilink1" title="donate" data-wiki-id="donate">Donations</a></div> </li> </ul> <p> <strong>Our Community</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/teams:getting_involved" class="wikilink1" title="teams:getting_involved" data-wiki-id="teams:getting_involved">Get involved</a></div> </li> <li class="level1"><div class="li"> <a href="/dokuinstall" class="wikilink1" title="dokuinstall" data-wiki-id="dokuinstall">Users</a></div> </li> <li class="level1"><div class="li"> <a href="http://forum.dokuwiki.org" class="urlextern" title="http://forum.dokuwiki.org">User forum</a></div> </li> <li class="level1"><div class="li"> <a href="/mailinglist" class="wikilink1" title="mailinglist" data-wiki-id="mailinglist">Development mailinglist</a></div> </li> </ul> <hr /> <p> Follow us on <a href="https://phpc.social/@dokuwiki" class="urlextern" title="https://phpc.social/@dokuwiki">Mastodon</a> and other <a href="/social" class="wikilink1" title="social" data-wiki-id="social">social networks</a>. </p> <p> <a href="/privacy" class="wikilink1" title="privacy" data-wiki-id="privacy">Our Privacy Policy</a> </p> </div></div> </div></nav>  <main id="dokuwiki__content"><div class="pad group"> <div class="pageId"><span>faq:support</span></div> <div class="page group">   <div id="dw__toc" class="dw__toc"> <h3 class="toggle">Table of Contents</h3> <div> <ul class="toc"> <li class="level1"><div class="li"><a href="#how_do_i_get_support">How Do I Get Support</a></div> <ul class="toc"> <li class="level2"><div class="li"><a href="#community_support">Community Support</a></div></li> <li class="level2"><div class="li"><a href="#bounties">Bounties</a></div></li> <li class="level2"><div class="li"><a href="#professional_support_and_services">Professional Support and Services</a></div></li> </ul></li> </ul> </div> </div>  <h1 class="sectionedit1" id="how_do_i_get_support">How Do I Get Support</h1> <div class="level1"> <p> Please understand that the authors of the software can not provide any personal support. So do not email them directly<sup><a href="#fn__1" id="fnt__1" class="fn_top">1)</a></sup>. Instead use one of the options listed below. </p> </div> <div class="secedit editbutton_section editbutton_1"><form class="button btn_secedit" method="post" action="/faq:support"><div class="no"><input type="hidden" name="do" value="edit" /><input type="hidden" name="rev" value="1721971125" /><input type="hidden" name="summary" value="[How Do I Get Support] " /><input type="hidden" name="target" value="section" /><input type="hidden" name="hid" value="how_do_i_get_support" /><input type="hidden" name="codeblockOffset" value="0" /><input type="hidden" name="range" value="1-320" /><button type="submit" title="How Do I Get Support">Edit</button></div></form></div> <h2 class="sectionedit2" id="community_support">Community Support</h2> <div class="level2"> <p> There are several ways to get free support for DokuWiki provided by its active community. The best places to get in contact are: </p> <ul> <li class="level1"><div class="li"> The <a href="/mailinglist" class="wikilink1" title="mailinglist" data-wiki-id="mailinglist">mailinglist</a> (use this for development questions)</div> </li> <li class="level1"><div class="li"> The <a href="/forum" class="wikilink1" title="forum" data-wiki-id="forum">forum</a> (better suited for usage and installation questions)</div> </li> <li class="level1"><div class="li"> The <a href="/irc" class="wikilink1" title="irc" data-wiki-id="irc">IRC</a> channel (for a quick question or socializing)</div> </li> <li class="level1"><div class="li"> See <a href="/bugs" class="wikilink1" title="bugs" data-wiki-id="bugs">bugs</a> on how to report bugs</div> </li> </ul> <p> Before asking a question make sure to understand a few things: </p> <ul> <li class="level1"><div class="li"> Use the search – <a href="http://search.dokuwiki.org" class="urlextern" title="http://search.dokuwiki.org">http://search.dokuwiki.org</a> is your friend</div> </li> <li class="level1"><div class="li"> Be patient – people are doing this in their spare time, they are not there to answer your question 24/7</div> </li> <li class="level1 node"><div class="li"> Ask <a href="http://catb.org/~esr/faqs/smart-questions.html" class="urlextern" title="http://catb.org/~esr/faqs/smart-questions.html">smart question</a> – seriously read this if you want helpful answers</div> <ul> <li class="level2"><div class="li"> and additionally, for asking <a href="/plugin:questions" class="wikilink1" title="plugin:questions" data-wiki-id="plugin:questions">support questions about plugins</a></div> </li> </ul> </li> <li class="level1"><div class="li"> Consider professional support (see below) when your matters are urgent or need professional attention</div> </li> </ul> </div> <div class="secedit editbutton_section editbutton_2"><form class="button btn_secedit" method="post" action="/faq:support"><div class="no"><input type="hidden" name="do" value="edit" /><input type="hidden" name="rev" value="1721971125" /><input type="hidden" name="summary" value="[Community Support] " /><input type="hidden" name="target" value="section" /><input type="hidden" name="hid" value="community_support" /><input type="hidden" name="codeblockOffset" value="0" /><input type="hidden" name="range" value="321-1278" /><button type="submit" title="Community Support">Edit</button></div></form></div> <h2 class="sectionedit3" id="bounties">Bounties</h2> <div class="level2"> <p> If you want a certain feature but can't afford to hire a professional service provider from the list below, you might want to setup a bounty instead. When others think your feature idea is a great one, they might even join and chip into the bounty as well. </p> <p> <a href="/bounties" class="wikilink1" title="bounties" data-wiki-id="bounties">Bounties</a> are a good way to attract freelance developers, but if and when your bounty will be picked up isn't certain. </p> </div> <div class="secedit editbutton_section editbutton_3"><form class="button btn_secedit" method="post" action="/faq:support"><div class="no"><input type="hidden" name="do" value="edit" /><input type="hidden" name="rev" value="1721971125" /><input type="hidden" name="summary" value="[Bounties] " /><input type="hidden" name="target" value="section" /><input type="hidden" name="hid" value="bounties" /><input type="hidden" name="codeblockOffset" value="0" /><input type="hidden" name="range" value="1279-1682" /><button type="submit" title="Bounties">Edit</button></div></form></div> <h2 class="sectionedit4" id="professional_support_and_services">Professional Support and Services</h2> <div class="level2"> <p> As for any open source software you can find professional help provided by various companies around the world. DokuWiki consultants and service providers are listed at <a href="https://www.wikimatrix.org/consultants/dokuwiki/" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/">WikiMatrix</a>: </p> <ul class="rss"><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c1" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c1">CosmoCode GmbH</a><div class="detail"> provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki Professional support from DokuWiki's main developer and his company. We can help you with installation und configuration, integration into existing infrastructure (eg. Active Directory authentication), template and plugin development, individual customization, training for users and admins and general service and support.</div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c281" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c281">R'n'B Consulting</a><div class="detail">provides setup/configuration , customizing , programming and training Specialized in DokuWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c36" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c36">eLibrary - eLib</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in MediaWiki , DokuWiki and PmWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c283" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c283">PlotHost</a><div class="detail">provides consulting , setup/configuration and customizing Specialized in DokuWiki , MediaWiki and PmWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c159" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c159">mturner.org</a><div class="detail">provides customizing and programming Specialized in DokuWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c318" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c318">2i2L</a><div class="detail">provides training Specialized in DokuWiki , MediaWiki and XWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c314" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c314">Cloud68.co OÜ</a><div class="detail">provides consulting , setup/configuration and training Specialized in DokuWiki and MediaWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c201" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c201">19 points</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki , MediaWiki , XWiki and Zoho Wiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c307" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c307">Nicolas Friedli</a><div class="detail">provides consulting , setup/configuration and training Specialized in DokuWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c253" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c253">OSInet</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki and MediaWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c223" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c223">Scopia visual interfaces systems SL</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c315" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c315">Linux Stans</a><div class="detail">provides consulting and setup/configuration Specialized in Confluence , DokuWiki , MediaWiki , PmWiki and XWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c302" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c302">IT-MUECKE - Inhaber: Richard Muecke</a><div class="detail">provides consulting , setup/configuration and training Specialized in DokuWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c71" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c71">Intersel</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki and MediaWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c16" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c16">frogpond Enterprise Collaboration Consulting</a><div class="detail">provides consulting , setup/configuration , customizing and training Specialized in DokuWiki and MediaWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c282" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c282">RoseHosting.com</a><div class="detail">provides consulting and setup/configuration Specialized in MediaWiki , DokuWiki , PmWiki , Tiki Wiki CMS Groupware and Confluence </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c49" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c49">carpe.com</a><div class="detail">provides consulting and training Specialized in DokuWiki , MediaWiki and UseMod </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c163" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c163">Kreablo AB</a><div class="detail">provides consulting , setup/configuration , customizing , programming and training Specialized in DokuWiki , MediaWiki and XWiki </div></div></li><li><div class="li"><a href="https://www.wikimatrix.org/consultants/dokuwiki/#c300" class="urlextern" title="https://www.wikimatrix.org/consultants/dokuwiki/#c300">CiviHosting</a><div class="detail">provides setup/configuration Specialized in DokuWiki , MediaWiki and TiddlyWiki </div></div></li></ul> </div> <div class="secedit editbutton_section editbutton_4"><form class="button btn_secedit" method="post" action="/faq:support"><div class="no"><input type="hidden" name="do" value="edit" /><input type="hidden" name="rev" value="1721971125" /><input type="hidden" name="summary" value="[Professional Support and Services] " /><input type="hidden" name="target" value="section" /><input type="hidden" name="hid" value="professional_support_and_services" /><input type="hidden" name="codeblockOffset" value="0" /><input type="hidden" name="range" value="1683-" /><button type="submit" title="Professional Support and Services">Edit</button></div></form></div><div class="footnotes"> <div class="fn"><sup><a href="#fnt__1" id="fn__1" class="fn_bot">1)</a></sup> <div class="content">exceptions are usually 3<sup>rd</sup> party plugin and template developers if there's no other way to contact them</div></div> </div>  </div> <div 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faq:support [DokuWiki]