Chat Report | ClickDesk

<!DOCTYPE html> <html lang="en"> <head> <title>Chat Report | ClickDesk</title> <meta name="description" content="Advanced live chat report by ClickDesk. Complete in depth reports, chat analytics and help desk metrics for the agents and administrtors"> <link rel="canonical" href="https://www.clickdesk.com/reports"/> <meta name="robots" content="index, follow"> <meta name="robots" content="all"/> <meta name="GOOGLEBOT" content="index,follow"/> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1">  <link href="/css/style.css" rel="stylesheet"> <link href="/css/bootstrap.min.css" rel="stylesheet"> <link href="/css/font-awesome.min.css" rel="stylesheet"> <link rel="stylesheet" href="/css/animate.css">    <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-33974684-1', 'auto'); ga('send', 'pageview'); </script> </head> <body> <div style=" background: #000; text-align: center; color: #FFFF; font-weight: 600; font-size: 15px; padding: 10px; display: flex; justify-content: center; align-items: center; position: sticky; top: 0px; z-index: 99; "> <p style=" margin: 0px; ">Introducing <a href="https://kong.ai/" target="_blank" style=" color: #FFC107; ">Kong.ai</a> - World's 1st Self-Training AI Bot</p> <a href="https://kong.ai" target="_blank" style=" margin-left: 10px; cursor: pointer; padding: 3px 12px; border-radius: 14px; font-weight: 700; font-size: 13px; animation: borderGlow 2s infinite; border: 1px solid #FFC107; color: #FFC107; ">Try Now</a> </div> <style> @keyframes borderGlow { 0% { box-shadow: 0 0 5px rgba(220, 220, 220, 0.3); } 50% { box-shadow: 0 0 9px #FFC107; } 100% { box-shadow: 0 0 5px rgba(220, 220, 220, 0.3); } } </style> <header> <nav class="navbar navbar-default navigation m-t"> <div class="container wow fadeIn"> <div class="navbar-header"> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#bs-example-navbar-collapse-1" aria-expanded="false"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <a class="navbar-brand " href="index.html" ><span class="">Click</span><span class="desk">Desk</span></a>  </div> <div class="collapse navbar-collapse" id="bs-example-navbar-collapse-1"> <ul class="nav navbar-nav"> <li><a href="features">Features</a></li> <li><a href="product">Live Chat</a></li> <li><a href="plugins">Integrations</a></li> </ul> <ul class="nav navbar-nav navbar-right"> <li><a href='https://my.clickdesk.com/login' onclick="Click_Desk_Event_Tracker.track_event('Nav Login');">Log In</a></li> <li><a href="pricing.html" class="btn-sign-in">Pricing & Sign up</a></li> </ul> </div> </div> </nav> </header>  <section class="banner-section text-center "> <div class="container"> <h1 class=" wow fadeIn">Live Chat Report</h1> <h3 class="m-t wow fadeIn">ClickDesk's advanced reports, analytics and metrics are here to help you make better business decisions</h3> <div class=""> <img src="images/dashboard/xhelpdesk.png" alt="Live chat report" class="img-responsive m-t-xxxl wow fadeIn"><br> </div> <hr style="margin:50px 0 50px 0 "> </div> <section class="banner-section text-center "> <div class="container"> <h1 class=" wow fadeIn">Chat stats. Agent performance reports. Actionable data.</h1> <hr style="margin:50px 0 50px 0 "> </div> <section class="features-sectionhome "> <div class="container"> <div class="row m-t-xxl wow fadeIn" style=" text-align: left"> <div class="col-md-6 col-xs-12" > <h3>Daily web chat stats</h3> <p>Chats received by agents can be categorized into four types:Broadcast, Proactive, Missed and Offline. Broadcast chats are initiated by the user specifically to ask a question. The missed chat count tells you the number of chats missed by the agent. It helps you gauge <a href="https://www.clickdesk.com/activity-monitor">agent performance</a> and keep a tab on the number of missed opportunities.</p> </div> <div class="col-md-6 col-xs-12 "> <div class="txtright" > <img src="images/web-chat.png" alt="Daily chat stats"/> </div> </div> </div> <hr style="margin:50px 0 50px 0 "> <div class="row m-t-xxl wow fadeIn" style=" text-align: left"> <div class="col-md-6 col-xs-12 "> <div class="txtleft" > <img src="images/weekly-chat.png" alt="weekly chat report"/> </div> </div> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Weekly chat stats</h3> <p>Our weekly chat report helps you get an overview of the total number of chats received during the week. Add agents to meet demand during holidays based on chat volume. Offer the best live support in your industry with advanced reports and real-time analytics.</p> </div> </div> <hr style="margin:50px 0 50px 0 "> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Insights for improved performance</h3> <p>Our chat duration report tells you the average duration and length of chats in the given time period. In the sample graph, since 48% of the chats are less than 10 lines, your visitors have fewer questions or a majority of them stumbled on the wrong site.</p> </div> <div class="col-md-6 col-xs-12 "> <div class="txtright" > <img src="images/insights.png" alt="insights report"/> </div> </div> </div> <hr style="margin:50px 0 50px 0 "> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12 "> <div class="txtleft" > <img src="images/live.png" alt="Hourly chat report"/> </div> </div> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Live chat availability</h3> <p>Learn what kind of coverage your <a href="https://www.clickdesk.com/product">live chat</a> provides through our hourly chat report. Use this information when trying to create more sale opportunities or considering hiring more agents for your live support.</p> </div> </div> </div> </section> <section class="features-sectionhome m-t-xxxl "> <div class="container"> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Agent and chat filters</h3> <p>Viewing data from multiple perspectives is one way to convert data to information. Filters can help the user zoom in on specific information. Filters in ClickDesk's live chat analytics reports include date range, agent name, department and type of chat.</p> </div> <div class="col-md-6 col-xs-12 "> <div class="txtright" > <img src="images/chat-filters.png" alt="chat filters"/> </div> </div> </div> <hr style="margin:50px 0 50px 0 "> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12 "> <div class="txtleft" > <img src="images/activity.png" alt="activity monitor"/> </div> </div> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Activity monitor and coach</h3> <small>Helpdesk built with love for online businesses</small> <p>Effectively manage agents by silently monitoring and coaching them. Get a clear picture of your agent activity at a glance. Proactively coach them or assist them during online chat.<br> <a href="https://www.clickdesk.com/activity-monitor">Learn More</a></p> </div> </div> <hr style="margin:50px 0 50px 0 "> <section class="banner-section text-center "> <div class="container"> <h1>Helpdesk reports for improved customer support</h1> <hr style="margin:50px 0 50px 0 "> </div> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>SLA Report</h3> <p>SLA monitoring and reporting is all about delivering the value promised to the customer. Stay on top of your current support service level - from live support to email helpdesk - with our help desk metrics reporting.</p> </div> <div class="col-md-6 col-xs-12 "> <div class="txtright" > <img src="images/report.png" alt="SLA report"/> </div> </div> </div> <hr style="margin:50px 0 50px 0 "> <div class="row m-t-xxl wow fadeIn"> <div class="col-md-6 col-xs-12 "> <div class="txtleft" > <img src="images/ticket-status.png" alt="Ticket status"/> </div> </div> <div class="col-md-6 col-xs-12" style=" text-align: left"> <h3>Ticket Status</h3> <p>Our ticket status reports help you manage helpdesk tickets and live support. Weekly ticket reports highlight daily ticket activity of note, including stats on new, opened and closed helpdesk tickets. Grow your business the smart way with ClickDesk's help desk metrics report and live chat analytics.</p> </div> </div> </div> </section>   <section class="visitors-section m-t-xxxl "> <div class="container"> <div class="row"> <div class="col-sm-1"></div> <div class="col-sm-2 text-center"><img class="wow swing" src="/images/message.svg" width="100" alt="chat icon"></div> <div class="col-sm-5"> <h4>Convert visitors to happy customers</h4> <small>Awesome combo of live-chat, voice and video</small> </div> <div class="col-sm-2"> <a href="pricing" class="btn-get-started wow bounceIn ">Get Started <span>It鈥檚 Free!</span></a> </div> <div class="col-sm-3"></div> </div> </div> </section> <footer> <div class="container wow fadeIn"> <div class="row"> <div class="col-sm-1"></div> <div class="col-sm-2 social-icons"> <h6 class="m-b-xs">ClickDesk</h6> <ul class="m-t-md"> <li><a href="https://www.facebook.com/Clickdesk/" target="_blank"><i class="fa fa-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/ClickDesk" target="_blank"><i class="fa fa-twitter" aria-hidden="true"></i></a></li> <li><a href="https://www.linkedin.com/company/clickdesk" target="_blank"><i class="fa fa-linkedin" aria-hidden="true"></i></a></li> </ul> </div> <div class="col-sm-2 footer-links"> <h6 class="m-b-xs">Product</h6> <ul> <li><a href="/why-live-help">Why ClickDesk?</a></li> <li><a href="/pricing">Pricing</a></li> <li class="hide-in-mobile"><a href="/live-support">Live Support Software</a></li> <li class="hide-in-mobile"><a href="/developer-api">Developers API</a></li> <li class="hide-in-mobile"><a href="/compare-clickdesk">Competitor Comparison </a> </li> <li class="hide-in-mobile"><a href="/mobile-chat">Mobile App</a></li> <li class="hide-in-mobile"><a href="/clickdesk-updates">Product Updates</a></li> </ul> </div> <div class="col-sm-2 footer-links"> <h6 class="m-b-xs">Features</h6> <ul> <li><a href="/product">Live Chat</a></li> <li><a href="/helpdesk">Help Desk</a></li> <li><a href="/video-chat">Video Chat</a></li> <li class="hide-in-mobile"><a href="/social">Social Toolbar</a></li> <li class="hide-in-mobile"><a href="/reports">Advanced Reports</a></li> <li class="hide-in-mobile"><a href="/realtime-visitor-tracking">Visitor Tracking</a> </li> <li><a href="/plugins">Plugins & Integrations</a></li> </ul> </div> <div class="col-sm-2 footer-links"> <h6 class="m-b-xs">More</h6> <ul> <li><a href="/about">About Us</a></li> <li><a href="/testimonials">Testimonials</a></li> <li class="hide-in-mobile"><a href="/reseller-affiliate">Resellers & Affiliates</a> </li> <li class="hide-in-mobile"><a href="/help">Help & Support</a></li> <li class="hide-in-mobile"><a href="/gdpr-compliance">legal</a></li> <li class="hide-in-mobile"><a href="/faqs">FAQs</a></li> </ul> </div> <div class="col-sm-2 footer-links"> <ul> <li>US: +1.855.452.3375</li> <li>UK: +44.148.459.9375</li> <li>AUS: +61.742.29.9375</li> <li><a href="mailto:info@clickdesk.com" class="maillinks"><i class="fa fa-envelope"></i>  info@clickdesk.com</a></li> </ul> </div> <div class="col-sm-1"></div> </div> <hr> <div style="text-align:center; font-size:13px; color:#adadad">漏 2018 clickdesk.com </div> </div> </footer> <script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+'://platform.twitter.com/widgets.js';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');</script>  <script src="js/wow.min.js"></script> <script> new WOW().init(); </script>   <script src="js/jquery-2.1.4.min.js"></script> <script src="js/bootstrap.min.js"></script> <script src="js/index.js"></script> <script src="js/jquery.min.js"></script> <script src="//static.getclicky.com/js" type="text/javascript"></script> <script type="text/javascript">try{ clicky.init(66455642); }catch(e){}</script> <noscript> <p><img alt="Clicky" width="1" height="1" src="//in.getclicky.com/66455642ns.gif" /></p> </noscript> <script type="text/javascript" src="https://clickdesk-dot-sandbox-dot-agile-crm-cloud.appspot.com/stats/min/agile-min.js"> </script> <script type="text/javascript" > _agile.set_account('p830d4f9snkjg0u9ghnf4if8ik', 'clickdesk'); _agile_execute_web_rules(); </script> <script id="data-chat-script" src='https://kong.ai/static/widget/chat.min.js' data-prefs='eyJ1dWlkIjoiOTZlNDVmZmMtMDFmZi00NDFmLTk0ZWQtNmYzNWRkM2QzZmUzIiwiaGVhZGVyIjoiQ2xpY2tEZXNrIEFJIEFzc2lzdGFudCIsImhlYWRlckRlc2NyaXB0aW9uIjoiQ2hhdCB3aXRoIDI0LzcgQUkgYWdlbnQgdG8gZ2V0IGluc3RhbnQgc3VwcG9ydCBhbmQgYW5zd2Vycy4ifQ=='></script> </body> </html>

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Chat Report | ClickDesk