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class="nsmc"><a href="https://web.archive.org/web/20120117142636/http://thensmc.com/" title="Visit the NSMC website" onclick="pageTracker._trackPageview('/outgoing/thensmc.com?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">The NSMC</a></li> </ul>  </div> <div id="content" class="span-19 last">  <div class="post-977 page type-page status-publish hentry" id="contactus"> <h1>Contact us</h1> <div class="span-13"> <h2>Our office</h2> <p><strong>Fleetbank House, London</strong>:</p> <p><img src="https://web.archive.org/web/20120117142636im_/http://maps.google.com/maps/api/staticmap?size=505x400&format=gif&maptype=roadmap&language=en&center=51.51348162203011,-0.10620474815368652&zoom=15&markers=51.51348162203011,-0.10620474815368652&sensor=false" alt="Google map of the location of Fleetbank House" width="505" height="400"/></p> <p><a title="View a larger map of the location of Fleetbank House, London" href="https://web.archive.org/web/20120117142636/http://maps.google.co.uk/maps?f=q&source=s_q&hl=en&geocode=&q=Fleetbank+House,+Salisbury+Square,+London,+EC4Y+8JX&aq=&sll=51.513482,-0.106205&sspn=0.001037,0.00284&ie=UTF8&hq=&hnear=Fleetbank+House,+Salisbury+Square,+London+EC4Y+8JX,+United+Kingdom&t=h&z=16" onclick="pageTracker._trackPageview('/outgoing/maps.google.co.uk/maps?f=q_amp_source=s_q_amp_hl=en_amp_geocode=_amp_q=Fleetbank+House_+Salisbury+Square_+London_+EC4Y+8JX_amp_aq=_amp_sll=51.513482_-0.106205_amp_sspn=0.001037_0.00284_amp_ie=UTF8_amp_hq=_amp_hnear=Fleetbank+House_+Salisbury+Square_+London+EC4Y+8JX_+United+Kingdom_amp_t=h_amp_z=16&referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">View larger map</a></p> <h2>Please note, we cannot deal with individual complaints.</h2> <p>If you need help you should contact <a href="https://web.archive.org/web/20120117142636/http://www.consumerdirect.gov.uk/contact" onclick="pageTracker._trackPageview('/outgoing/www.consumerdirect.gov.uk/contact?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">Consumer Direct</a> (or call 08454 04 05 06) who will be able to assist you.</p> </div> <div class="span-6 last"> <div class="outlinebox"> <h2>Get in touch</h2> <p><strong>Call us</strong> <br/>020 7799 7900 <br/>020 7799 7901 (fax)</p> <p><strong>Write to us</strong> <br/>Fleetbank House <br/>Salisbury Square <br/>London <br/>EC4Y 8JX</p> <p><strong>Email us</strong> <br/><a href="https://web.archive.org/web/20120117142636/mailto:contact@consumerfocus.org.uk" title="Email Consumer Focus">contact@consumerfocus.org.uk</a></p> </div> <div class="box" id="contactpress"> <h2 class="widget-title">Media/press enquiries</h2> <div class="textwidget">For press & media enquiries, please contact:<br/> <a href="https://web.archive.org/web/20120117142636/mailto:john.Cottrill@consumerfocus.org.uk" title="Email John Cottrill">John Cottrill</a><br/>020 7799 8006<br/> <a href="https://web.archive.org/web/20120117142636/mailto:emma.adler@consumerfocus.org.uk" title="Email Emma Adler">Emma Adler</a><br/>020 7799 8004<br/>Out of hours:<br/>07770 433 433</div> </div> <div class="box"> <h2>Consumer Advice</h2> <p>For consumer advice, please contact: <br/><a href="https://web.archive.org/web/20120117142636/http://www.consumerdirect.gov.uk/" title="Visit Consumer Direct" onclick="pageTracker._trackPageview('/outgoing/www.consumerdirect.gov.uk?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');"><strong>Consumer Direct</strong></a>, 08454 04 05 06</p> </div> </div> <div class="clear"></div> </div> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-5622265-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://web.archive.org/web/20120117142636/https://ssl' : 'https://web.archive.org/web/20120117142636/http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> <div class="clear"></div>  </div> <div class="clear"></div>  </div>  <div id="footersitemap"> <div class="span-5"> <h2>Key Topics</h2> <div class="menu-footer-topics-container"><ul id="menu-footer-topics" class="menu"><li id="menu-item-16457" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16457"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/energy">Energy & Fuel Poverty</a></li> <li id="menu-item-16458" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16458"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/post">Post & Post Offices</a></li> <li id="menu-item-16459" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16459"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/public-services">Public Services</a></li> <li id="menu-item-16461" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16461"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/financial-services">Financial Services</a></li> <li id="menu-item-16460" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16460"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/digital-communications">Copyright & Digital Comms.</a></li> <li id="menu-item-16462" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16462"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research/consumer-rights">Consumer Empowerment</a></li> </ul></div> </div> <div class="span-4"> <h2>Our Work</h2> <div class="menu-footer-work-container"><ul id="menu-footer-work" class="menu"><li id="menu-item-16463" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16463"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/news">Latest News</a></li> <li id="menu-item-16464" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16464"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/news/e-newsletter">e-Newsletter</a></li> <li id="menu-item-16465" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16465"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/news/speeches">Speeches & Events</a></li> <li id="menu-item-16466" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16466"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/publications-reports">Publications</a></li> <li id="menu-item-16467" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16467"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/transparency">Data & Transparency</a></li> <li id="menu-item-16468" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16468"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/policy-research">Policy & Research</a></li> </ul></div> </div> <div class="span-5"> <h2>Consumer Focus</h2> <div class="menu-footer-family-container"><ul id="menu-footer-family" class="menu"><li id="menu-item-16440" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16440"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/scotland">Consumer Focus Scotland</a></li> <li id="menu-item-16441" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16441"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/wales">Consumer Focus Wales</a></li> <li id="menu-item-16442" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16442"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/northern-ireland">Consumer Focus Post (NI)</a></li> <li id="menu-item-16443" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16443"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/about-us/investigations">Consumer Focus Investigations</a></li> <li id="menu-item-16444" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16444"><a href="https://web.archive.org/web/20120117142636/http://www.cflabs.org.uk/" onclick="pageTracker._trackPageview('/outgoing/www.cflabs.org.uk?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">CF Labs</a></li> <li id="menu-item-16445" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16445"><a href="https://web.archive.org/web/20120117142636/http://www.thensmc.com/" onclick="pageTracker._trackPageview('/outgoing/www.thensmc.com?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">The NSMC</a></li> </ul></div> </div> <div class="span-5"> <h2>Useful Tools</h2> <div class="menu-footer-tools-container"><ul id="menu-footer-tools" class="menu"><li id="menu-item-16451" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16451"><a href="https://web.archive.org/web/20120117142636/https://stayprivate.org/" onclick="pageTracker._trackPageview('/outgoing/stayprivate.org?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">StayPrivate.org</a></li> <li id="menu-item-16452" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16452"><a href="https://web.archive.org/web/20120117142636/http://recalledproducts.org/" onclick="pageTracker._trackPageview('/outgoing/recalledproducts.org?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">RecalledProducts.org</a></li> <li id="menu-item-16453" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16453"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/get-advice/energy/price-comparison">Energy Price Comparison</a></li> <li id="menu-item-16454" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16454"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/get-advice/energy/energy-supplier-performance">Energy Supplier Performance</a></li> <li id="menu-item-16455" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16455"><a href="https://web.archive.org/web/20120117142636/http://www.cflabs.org.uk/rtm" onclick="pageTracker._trackPageview('/outgoing/www.cflabs.org.uk/rtm?referer=http%3A%2F%2Fwww.consumerfocus.org.uk%2F');">Right to Manage Tool</a></li> <li id="menu-item-16456" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16456"><a href="https://web.archive.org/web/20120117142636/http://www.consumerfocus.org.uk/get-advice/energy/your-energy-questions-2">Your Energy Questions</a></li> </ul></div> </div> <div class="span-4 last"> <h2>Social</h2> <p><a href="/web/20120117142636/http://www.consumerfocus.org.uk/contact-us/social-media#twitter" title="Find out about Consumer Focus on twitter"><img src="https://web.archive.org/web/20120117142636im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/socialicons/twitter.png" width="24" height="24" alt="Twitter"/></a> <a href="/web/20120117142636/http://www.consumerfocus.org.uk/feed" title="Subscribe to our RSS feed"><img src="https://web.archive.org/web/20120117142636im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/socialicons/rss.png" width="24" height="24" alt="RSS"/></a> <a 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