Remote Management Policies

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8"> <style id="alloy-prehiding"></style> <title>Remote Management Policies</title> <script> (function () { function getCookieValue(name) { var regex = new RegExp('(^| )' + name + '=([^;]+)'); var match = document.cookie.match(regex); if (match) { return decodeURIComponent(match[2]); } } /** * Checking whether marketing cookies consent is given. * * @return {Boolean} */ function checkConsent() { // get consent by cookie consent groups const cookie = getCookieValue("OptanonConsent"); const cookieVals = cookie ? cookie.split("&") : []; let consentGroups = ""; for (let cv of cookieVals) { if (cv.indexOf("groups") === 0) { consentGroups = cv.substring("groups=".length); } } const consent = {}; // 1:1,2:0,3:1,4:0 for consent category and true/false if (consentGroups && consentGroups.indexOf(",") > 0) { var groups = consentGroups.split(","); for (let group of groups) { let groupValues = group.split(":"); consent[groupValues[0]] = groupValues[1]; } } const consentValue = consent && consent[4] ? consent[4] : "0"; return consentValue === '1'; } // in case marketing cookie consent is given, hide the content until adobe launch script is loaded and // decides about the redirects/etc. As fallback content will be shown in 3 seconds if (checkConsent()) { const hideContent = document.getElementById('alloy-prehiding'); if (hideContent && document.location.href.indexOf('adobe_authoring_enabled') === -1) { hideContent.innerText = '.utils-page-fullheight { opacity: 0 !important; }'; setTimeout(function () { if (hideContent.parentNode) { hideContent.parentNode.removeChild(hideContent); } }, 3000); } } })(); </script> <script type="text/javascript" src="https://assets.adobedtm.com/439d99b3b8f0/eec744300fc5/launch-7638b87287c1.min.js" async></script> <meta name="title" content="Remote Management Policies"> <meta name="description" content="Policies play a vital role in TeamViewer Remote Management, as they provide a framework for establishing and enforcing specific rules, configurations, and security measures within the environment. The following article discusses these policies and how to utilize them. 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settings","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/company-and-users/company-settings/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/company-and-users/company-settings/" data-cmp-clickable>Company settings <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-df3bf3cc93":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-26T10:32:03Z","dc:title":"Create user groups","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/company-and-users/create-user-groups/"}}"><a class="cmp-navigation__item-link 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data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-0bed4b286c":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-24T12:20:37Z","dc:title":"Move devices to a group and apply a policy","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/move-devices-to-a-group-and-apply-a-policy/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/move-devices-to-a-group-and-apply-a-policy/" data-cmp-clickable>Move devices to a group and apply a policy <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-0f2cf51bf6":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-24T12:20:37Z","dc:title":"Delete a device","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/delete-a-device/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/delete-a-device/" data-cmp-clickable>Delete a device <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-ddfd667157":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-24T12:20:37Z","dc:title":"Bookmarked vs. managed devices","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/bookmarked-vs-managed-devices/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/bookmarked-vs-managed-devices/" data-cmp-clickable>Bookmarked vs. managed devices <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-451489ceda":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-24T12:20:37Z","dc:title":"Device groups explained","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/device-groups-explained/"}}"><a class="cmp-navigation__item-link 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href="/apac/global/support/knowledge-base/teamviewer-remote/devices/add-and-remove-existing-devices-from-groups/" data-cmp-clickable>Add and remove existing devices from groups <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-ea525c41a9":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-08-01T15:17:04Z","dc:title":"Understanding how manager permissions work","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/understanding-how-manager-permissions-work/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/understanding-how-manager-permissions-work/" data-cmp-clickable>Understanding how manager permissions work <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-1c981000c6":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-10-29T09:39:05Z","dc:title":"Find the best view to display your devices and device groups","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/find-the-best-view-to-display-your-devices-and-device-groups/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/find-the-best-view-to-display-your-devices-and-device-groups/" data-cmp-clickable>Find the best view to display your devices and device groups <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-964091a45f":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-24T12:20:38Z","dc:title":"Expand device overview and filter devices","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/expand-device-overview-and-filter-devices/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/expand-device-overview-and-filter-devices/" data-cmp-clickable>Expand device overview and filter devices <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> <li class="cmp-navigation__item cmp-navigation__item--level1 " data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-a3bba3a877":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-11-26T15:26:18Z","dc:title":"Navigate and connect using Global Search","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/devices/search-devices/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/devices/search-devices/" data-cmp-clickable>Navigate and connect using 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data-cmp-data-layer="{"onpagenavigation-eda00a7108-item-35651b7b7a":{"@type":"teamviewer/components/tenants/website/onpagenavigation/item","repo:modifyDate":"2024-09-18T14:06:38Z","dc:title":"Rule-based task automation","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/remote-management/rule-based-task-automation/"}}"><a class="cmp-navigation__item-link cmp-navigation__item-link--level1 " href="/apac/global/support/knowledge-base/teamviewer-remote/remote-management/rule-based-task-automation/" data-cmp-clickable>Rule-based task automation <svg class="cmp-navigation__item-icon" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2 13V11C2 10.4477 2.44771 10 3 10H13L12 5L22 12L12 19L13 14H3C2.44772 14 2 13.5523 2 13Z" /> </svg></a></li> </ul></li> </ul> </nav> </div> </div> </div> <div class="utils-unset-gridGutter cmp-container-onpagelist aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--1"> <div id="container-3accf025ca" class="cmp-container cmp-container--fullwidth"> <div class="cmp-onpagelist cmp-navigation--onpagelist utils-gridGutter"> <nav id="onpagelist-593cfc87f2" class="cmp-navigation" itemscope itemtype="http://schema.org/SiteNavigationElement" data-cmp-data-layer="{"onpagelist-593cfc87f2":{"@type":"teamviewer/components/tenants/website/onpagelist"}}"> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-0 cmp-navigation__item--active" data-cmp-data-layer="{"onpagelist-593cfc87f2-item-4571389bef":{"@type":"teamviewer/components/tenants/website/onpagelist/item","repo:modifyDate":"2024-11-20T09:34:50Z","dc:title":"Remote Management Policies","xdm:linkURL":"/apac/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/"}}"> <h2 class="cmp-navigation__item-header">Remote Management Policies</h2> <p class="cmp-navigation__item-release-date">Last Modified: Nov 20, 2024</p></li> </ul> </nav> </div> </div> </div> <main class="utils-unset-gridGutter aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--1"> <div id="container-d777cc3b34" class="cmp-container"> <div class="aem-Grid aem-Grid--8 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-80229f8053":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<p>Policies play a vital role in ensuring the smooth and secure operation of&nbsp;<b>TeamViewer Remote Management</b>. By providing a structured framework, policies set the foundation for consistency and clarity, guiding behavior, decisions, and actions for your services. This framework establishes and enforces specific rules, configurations, and security measures within the environment. The following article discusses these policies and how to utilize them.</p>\r\n<div class=\"blockquote\"><div class=\"blockquote-content\"><p class=\"blockquote-line\"><i>This article applies to all </i><a href=\"https://www.teamviewer.com/en/product-descriptions/teamviewer-remote-management/\"><i>TeamViewer Remote Management</i></a><i> customers</i></p>\r\n</div>\r\n</div>\r\n"}}" id="text-80229f8053" class="cmp-text"> <p>Policies play a vital role in ensuring the smooth and secure operation of <b>TeamViewer Remote Management</b>. By providing a structured framework, policies set the foundation for consistency and clarity, guiding behavior, decisions, and actions for your services. This framework establishes and enforces specific rules, configurations, and security measures within the environment. The following article discusses these policies and how to utilize them.</p> <div class="blockquote"> <div class="blockquote-content"> <p class="blockquote-line"><i>This article applies to all </i><a href="https://www.teamviewer.com/en/product-descriptions/teamviewer-remote-management/"><i>TeamViewer Remote Management</i></a><i> customers</i></p> </div> </div> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-f09dba44cb":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<h3>Remote Management Policies</h3>\r\n<p><b>Remote Management</b> policies are settings that are customized and sent to the endpoints upon installation. They allow you to define and control various aspects of the respective service's functionality and behavior, ensuring consistent and efficient remote management practices. They contain all the necessary information on how the service will:</p>\r\n<p><b>• Remotely manage the device</b></p>\r\n<p><b>• Alert the user if something is not working properly</b></p>\r\n<p><b>• Setup thresholds and parameters</b></p>\r\n<p><b>• Send e-mail notifications</b></p>\r\n"}}" id="text-f09dba44cb" class="cmp-text"> <h3>Remote Management Policies</h3> <p><b>Remote Management</b> policies are settings that are customized and sent to the endpoints upon installation. They allow you to define and control various aspects of the respective service's functionality and behavior, ensuring consistent and efficient remote management practices. They contain all the necessary information on how the service will:</p> <p><b>• Remotely manage the device</b></p> <p><b>• Alert the user if something is not working properly</b></p> <p><b>• Setup thresholds and parameters</b></p> <p><b>• Send e-mail notifications</b></p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-8d938490a1":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<h3>How to create a Remote Management policy</h3>\r\n<h4>Step 1</h4>\r\n<p>Open <b>TeamViewer Remote</b> or log in to the <a href=\"https://web.teamviewer.com\"><b>web app</b></a><b> </b>and click <b>Admin Settings</b> on the left. Select <b>Policies </b>underneath <b>Device Management</b>.</p>\r\n"}}" id="text-8d938490a1" class="cmp-text"> <h3>How to create a Remote Management policy</h3> <h4>Step 1</h4> <p>Open <b>TeamViewer Remote</b> or log in to the <a href="https://web.teamviewer.com"><b>web app</b></a><b> </b>and click <b>Admin Settings</b> on the left. Select <b>Policies </b>underneath <b>Device Management</b>.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-6 cmp-basic-image--auto-width aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/VEL6N4CLVJG3-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-remote/en/VEL6N4CLVJG3-image.png" data-title="image.png" id="image-8a8fb16a49" data-cmp-data-layer="{"image-8a8fb16a49":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-11-20T09:27:43Z","image":{"repo:id":"6c9bcd50-0194-4c1e-b0de-5f0b805fdf29","repo:modifyDate":"2024-02-05T17:21:24Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-remote/en/VEL6N4CLVJG3-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/VEL6N4CLVJG3-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-8a80e9e503":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<h4>Step 2</h4>\r\n<p>Click <b>+ Create new policy</b> in the upper right corner.</p>\r\n"}}" id="text-8a80e9e503" class="cmp-text"> <h4>Step 2</h4> <p>Click <b>+ Create new policy</b> in the upper right corner.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/C660YFISFXKR-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-remote/en/C660YFISFXKR-image.png" data-title="image.png" id="image-52b115258c" data-cmp-data-layer="{"image-52b115258c":{"@type":"core/wcm/components/image/v2/image","image":{"repo:id":"fc311753-0c8c-4456-a7e8-e9d78e215a89","repo:modifyDate":"2024-02-05T17:21:25Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-remote/en/C660YFISFXKR-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/C660YFISFXKR-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-98ce62df67":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<h4>Step 3</h4>\r\n<p>Name the policy in the space provided at the top. Select which TeamViewer service you wish to create a policy for.</p>\r\n"}}" id="text-98ce62df67" class="cmp-text"> <h4>Step 3</h4> <p>Name the policy in the space provided at the top. Select which TeamViewer service you wish to create a policy for.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-10 cmp-basic-image--auto-width aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/WRVKMMEYVG8O-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-remote/en/WRVKMMEYVG8O-image.png" data-title="image.png" id="image-f640ab8ac9" data-cmp-data-layer="{"image-f640ab8ac9":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-11-20T09:27:43Z","image":{"repo:id":"77838de2-97ec-4adb-8709-872139d4807b","repo:modifyDate":"2024-02-05T17:21:25Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-remote/en/WRVKMMEYVG8O-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/WRVKMMEYVG8O-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-60662c7ac2":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:43Z","xdm:text":"<h4>Step 4</h4>\r\n<p>Set up<b> push notifications </b>to receive alerts to a mobile device. Begin adding policy settings by clicking <b>+ Add </b>under <b>List of Settings.</b></p>\r\n"}}" id="text-60662c7ac2" class="cmp-text"> <h4>Step 4</h4> <p>Set up<b> push notifications </b>to receive alerts to a mobile device. Begin adding policy settings by clicking <b>+ Add </b>under <b>List of Settings.</b></p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-10 cmp-basic-image--auto-width aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6">  <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/TO5L4RUF2IIF-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-remote/en/TO5L4RUF2IIF-image.png" data-title="image.png" id="image-f4ed4f790e" data-cmp-data-layer="{"image-f4ed4f790e":{"@type":"core/wcm/components/image/v2/image","repo:modifyDate":"2024-11-20T09:27:44Z","image":{"repo:id":"cc38500c-9d98-4dcb-ab1f-3c2ad990ceb9","repo:modifyDate":"2024-02-05T17:21:25Z","@type":"image/png","repo:path":"/content/dam/knowledge-hub/teamviewer-remote/en/TO5L4RUF2IIF-image.png"}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/TO5L4RUF2IIF-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{"text-9058582a3f":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<p>Once done, click <b>Save</b> in the upper right corner.</p>\r\n<h3>Remote Management Policies</h3>\r\n<p>To learn more about Remote Management policies, please select your relative service below:</p>\r\n<p><b>Note: Mobile Device Management </b>policy settings can be found <b><a href=\"https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-management/mobile-device-management/mobile-device-management-policies/\">here</a></b>.<br>\r\n</p>\r\n"}}" id="text-9058582a3f" class="cmp-text"> <p>Once done, click <b>Save</b> in the upper right corner.</p> <h3>Remote Management Policies</h3> <p>To learn more about Remote Management policies, please select your relative service below:</p> <p><b>Note: Mobile Device Management </b>policy settings can be found <b><a href="https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-management/mobile-device-management/mobile-device-management-policies/">here</a></b>.<br></p> </div> </div> <div data-component-module="tabcomponent" class="cmp-tabcomponent utils-half-spacing-bottom aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div id="tabcomponent-10fd9f927b" class="cmp-tabs" data-cmp-is="tabs" data-cmp-data-layer="{"tabcomponent-10fd9f927b":{"@type":"teamviewer/components/tenants/website/tabcomponent","noTracking":true,"repo:modifyDate":"Oct 1, 2024, 4:56:33 PM","shownItems":["tabcomponent-10fd9f927b-item-666d3a8932"]}}" data-placeholder-text="false"> <ol role="tablist" class="cmp-tabs__tablist" aria-multiselectable="false"> <li role="tab" id="tabcomponent-10fd9f927b-item-666d3a8932" class="cmp-tabs__tab cmp-tabs__tab--active" aria-controls="tabcomponent-10fd9f927b-item-666d3a8932-tabpanel" tabindex="0" data-cmp-hook-tabs="tab">TeamViewer Monitoring</li> <li role="tab" id="tabcomponent-10fd9f927b-item-92ebca5c37" class="cmp-tabs__tab" aria-controls="tabcomponent-10fd9f927b-item-92ebca5c37-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Asset Management</li> <li role="tab" id="tabcomponent-10fd9f927b-item-b46fff9dec" class="cmp-tabs__tab" aria-controls="tabcomponent-10fd9f927b-item-b46fff9dec-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Endpoint Protection</li> <li role="tab" id="tabcomponent-10fd9f927b-item-7b044f22ab" class="cmp-tabs__tab" aria-controls="tabcomponent-10fd9f927b-item-7b044f22ab-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Endpoint Detection and Response</li> <li role="tab" id="tabcomponent-10fd9f927b-item-813edad019" class="cmp-tabs__tab" aria-controls="tabcomponent-10fd9f927b-item-813edad019-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">TeamViewer Backup</li> </ol> <div id="tabcomponent-10fd9f927b-item-666d3a8932-content" role="tabpanel" aria-label="TeamViewer Monitoring" tabindex="0" class="cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-10fd9f927b-item-666d3a8932":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"TeamViewer Monitoring","@id":"tabcomponent-10fd9f927b-item-666d3a8932","repo:modifyDate":"Nov 20, 2024, 9:27:44 AM","parentId":"tabcomponent-10fd9f927b"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets"> <div data-cmp-data-layer="{"text-d99287c7b8":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<h3>Monitoring Policies</h3>\r\n<p>Setting up policies in TeamViewer Monitoring determines the criteria for your devices that will trigger reporting when something is not operating within the designed thresholds. TeamViewer Monitoring provides alerts for devices running <b>Windows</b>, <b>macOS</b>, and <b>Linux</b>.</p>\r\n<p>The following alerts are available from TeamViewer Monitoring.</p>\r\n<h4>All Operating Systems</h4>\r\n<ul>\r\n<li><b>CPU Usage</b> - Generates an alert when the <b>average for any processor exceeds the set threshold</b> for a determined period of time.</li>\r\n<li><b>Memory Usage</b> - Generates an alert when the <b>average available memory falls below the set threshold</b> for a determined period of time.</li>\r\n<li><b>Online State </b>- Generates an alert after a <b>device is reported as offline </b>for a determined period of time.</li>\r\n</ul>\r\n<h4>Windows</h4>\r\n<ul>\r\n<li><b>Security Solution</b> - Generates an alert when there is <b>no antivirus installed, </b>or the<b> installed antivirus is out-of-date</b>. <b></b>Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n</ul>\r\n<p><b>Note: Security Solution </b>check is not available for <b>Server OS</b>, as <b>Windows Security Center </b>is not present on Windows server systems.</p>\r\n<ul>\r\n<li><b>Firewall</b> - Generates an alert when <b>the firewall is disabled</b>. <b></b>Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n<li><b>Disk Health </b>- Generates an alert when any <b>disk reports physical errors</b> .</li>\r\n<li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any disk drive (c:/, d:/, etc).</b></li>\r\n<li><b>Event log </b>- Generates an alert when <b>specified information is discovered in an event log.</b></li>\r\n</ul>\r\n<p><a href=\"/content/teamviewer/website/apac/en/global/support/knowledge-base/teamviewer-remote/remote-management/monitoring-asset-management-classic/event-log-check.html\"><b>Learn More about Event Log Check</b></a></p>\r\n<ul>\r\n<li><b>Service</b> - Generates an alert if a <b>specified Windows Service has stopped</b>. Alert can be instant or after a defined period of time. Services are <b>checked every 5 minutes</b>.</li>\r\n<li><b>Network Adapter Traffic</b> - Generates an alert when the <b>average network adapter traffic is lower or higher than a specified value</b>. The values can be combined, and the alert can be instantaneous or set to occur after a determined period of time.</li>\r\n<li><b>Process </b>- Generates an alert if a <b>specified process is running or is stopped</b>. Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n<li><b>System Update</b> - Generates an alert when <b>System Update is disabled, updates are available, or both</b>.<b> </b>Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n</ul>\r\n<h4>macOS</h4>\r\n<ul>\r\n<li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any named drive.</b></li>\r\n<li><b>Process </b>- Generates an alert if a specified process is running or is stopped. Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n<li><b>System Update</b> - Generates an alert when <b>System Update is disabled or system updates are available</b>.<b> </b>Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n</ul>\r\n<h4>Linux</h4>\r\n<ul>\r\n<li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any named drive.</b></li>\r\n<li><b>Process </b>- Generates an alert if a specified process is running or is stopped. Alerts can be instantaneous or set to occur after a determined period of time.</li>\r\n</ul>\r\n"}}" id="text-d99287c7b8" class="cmp-text"> <h3>Monitoring Policies</h3> <p>Setting up policies in TeamViewer Monitoring determines the criteria for your devices that will trigger reporting when something is not operating within the designed thresholds. TeamViewer Monitoring provides alerts for devices running <b>Windows</b>, <b>macOS</b>, and <b>Linux</b>.</p> <p>The following alerts are available from TeamViewer Monitoring.</p> <h4>All Operating Systems</h4> <ul> <li><b>CPU Usage</b> - Generates an alert when the <b>average for any processor exceeds the set threshold</b> for a determined period of time.</li> <li><b>Memory Usage</b> - Generates an alert when the <b>average available memory falls below the set threshold</b> for a determined period of time.</li> <li><b>Online State </b>- Generates an alert after a <b>device is reported as offline </b>for a determined period of time.</li> </ul> <h4>Windows</h4> <ul> <li><b>Security Solution</b> - Generates an alert when there is <b>no antivirus installed, </b>or the<b> installed antivirus is out-of-date</b>. <b></b>Alerts can be instantaneous or set to occur after a determined period of time.</li> </ul> <p><b>Note: Security Solution </b>check is not available for <b>Server OS</b>, as <b>Windows Security Center </b>is not present on Windows server systems.</p> <ul> <li><b>Firewall</b> - Generates an alert when <b>the firewall is disabled</b>. <b></b>Alerts can be instantaneous or set to occur after a determined period of time.</li> <li><b>Disk Health </b>- Generates an alert when any <b>disk reports physical errors</b> .</li> <li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any disk drive (c:/, d:/, etc).</b></li> <li><b>Event log </b>- Generates an alert when <b>specified information is discovered in an event log.</b></li> </ul> <p><a href="/apac/global/support/knowledge-base/teamviewer-remote/remote-management/monitoring-asset-management-classic/event-log-check/"><b>Learn More about Event Log Check</b></a></p> <ul> <li><b>Service</b> - Generates an alert if a <b>specified Windows Service has stopped</b>. Alert can be instant or after a defined period of time. Services are <b>checked every 5 minutes</b>.</li> <li><b>Network Adapter Traffic</b> - Generates an alert when the <b>average network adapter traffic is lower or higher than a specified value</b>. The values can be combined, and the alert can be instantaneous or set to occur after a determined period of time.</li> <li><b>Process </b>- Generates an alert if a <b>specified process is running or is stopped</b>. Alerts can be instantaneous or set to occur after a determined period of time.</li> <li><b>System Update</b> - Generates an alert when <b>System Update is disabled, updates are available, or both</b>.<b> </b>Alerts can be instantaneous or set to occur after a determined period of time.</li> </ul> <h4>macOS</h4> <ul> <li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any named drive.</b></li> <li><b>Process </b>- Generates an alert if a specified process is running or is stopped. Alerts can be instantaneous or set to occur after a determined period of time.</li> <li><b>System Update</b> - Generates an alert when <b>System Update is disabled or system updates are available</b>.<b> </b>Alerts can be instantaneous or set to occur after a determined period of time.</li> </ul> <h4>Linux</h4> <ul> <li><b>Disk Space</b> - Generates an alert when <b>disk space falls below the defined percentage of available space</b>. Alert can be set for <b>any named drive.</b></li> <li><b>Process </b>- Generates an alert if a specified process is running or is stopped. Alerts can be instantaneous or set to occur after a determined period of time.</li> </ul> </div> </div> </div> </div> </div> <div id="tabcomponent-10fd9f927b-item-92ebca5c37-content" role="tabpanel" aria-label="Asset Management" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-10fd9f927b-item-92ebca5c37":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Asset Management","@id":"tabcomponent-10fd9f927b-item-92ebca5c37","parentId":"tabcomponent-10fd9f927b"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets"> <div data-cmp-data-layer="{"text-cc14668984":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<h3>Asset Management Policies</h3>\r\n<p>Setting up policies for TeamViewer Asset Management determines how the Patch Management service will deploy available patches. Patch Management deploys <b>both third-party and system updates automatically</b> and is available for both <b>Windows and macOS.</b></p>\r\n<h4>All Operating Systems</h4>\r\n<ul>\r\n<li><b>Patch exclusions</b> - Specify which <b>applications you do not want to be updated</b>. Can <b>exclude entire applications or specific versions.</b></li>\r\n</ul>\r\n<p><a href=\"https://static.teamviewer.com/resources/2019/11/PatchManagement-SoftwareCatalog-en_2019_11.pdf\"><b>Learn More about supported Third-Party apps</b></a></p>\r\n<ul>\r\n<li><b>Reboot setting</b> - Determine if <b>devices will reboot after patch deployment</b>, when necessary.</li>\r\n<li><b>Notifications</b> - Set email notifications for when <b>deployments are successful or failed.</b></li>\r\n<li><b>Condition to organize scheduled patching</b> - determine what patches will be deployed and when. Scheduling can be <b>When available, Daily, Weekly, or Monthly</b>. Criteria are based on:<ul>\r\n<li><b>Vendor severity:</b> Critical, Important, Low, or Not rated</li>\r\n<li><b>Patch classification: </b>Operating system or Third Party</li>\r\n<li><b>Patch type:</b> Security or Non-security</li>\r\n</ul>\r\n<p><b>Note:</b> It is possible to create multiple rules based on varied conditions.<br />\r\n</p>\r\n</li>\r\n</ul>\r\n<h4>Windows</h4>\r\n<ul>\r\n<li><b>Bandwidth throttling</b> - Sets the threshold for the <b>amount of available bandwidth provided to Patch Management</b>. Thresholds set in a <b>specified time-frame.</b></li>\r\n</ul>\r\n"}}" id="text-cc14668984" class="cmp-text"> <h3>Asset Management Policies</h3> <p>Setting up policies for TeamViewer Asset Management determines how the Patch Management service will deploy available patches. Patch Management deploys <b>both third-party and system updates automatically</b> and is available for both <b>Windows and macOS.</b></p> <h4>All Operating Systems</h4> <ul> <li><b>Patch exclusions</b> - Specify which <b>applications you do not want to be updated</b>. Can <b>exclude entire applications or specific versions.</b></li> </ul> <p><a href="https://static.teamviewer.com/resources/2019/11/PatchManagement-SoftwareCatalog-en_2019_11.pdf"><b>Learn More about supported Third-Party apps</b></a></p> <ul> <li><b>Reboot setting</b> - Determine if <b>devices will reboot after patch deployment</b>, when necessary.</li> <li><b>Notifications</b> - Set email notifications for when <b>deployments are successful or failed.</b></li> <li><b>Condition to organize scheduled patching</b> - determine what patches will be deployed and when. Scheduling can be <b>When available, Daily, Weekly, or Monthly</b>. Criteria are based on: <ul> <li><b>Vendor severity:</b> Critical, Important, Low, or Not rated</li> <li><b>Patch classification: </b>Operating system or Third Party</li> <li><b>Patch type:</b> Security or Non-security</li> </ul> <p><b>Note:</b> It is possible to create multiple rules based on varied conditions.<br></p></li> </ul> <h4>Windows</h4> <ul> <li><b>Bandwidth throttling</b> - Sets the threshold for the <b>amount of available bandwidth provided to Patch Management</b>. Thresholds set in a <b>specified time-frame.</b></li> </ul> </div> </div> </div> </div> </div> <div id="tabcomponent-10fd9f927b-item-b46fff9dec-content" role="tabpanel" aria-label="Endpoint Protection" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-10fd9f927b-item-b46fff9dec":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Endpoint Protection","@id":"tabcomponent-10fd9f927b-item-b46fff9dec","parentId":"tabcomponent-10fd9f927b"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets"> <div data-cmp-data-layer="{"text-0f85284042":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<h3>Endpoint Protection Policies</h3>\r\n<p>Setting up policies for TeamViewer Endpoint Protection determines how your devices are scanned and protected against malware. TeamViewer Endpoint Protection provides protection for devices running <b>Windows, macOS, and Linux.</b></p>\r\n<h4>General settings</h4>\r\n<ul>\r\n<li><b>Show Malwarebytes icon in notifications area</b></li>\r\n<li><b>Allow users to run a threat scan</b></li>\r\n</ul>\r\n<p><b>Hint: </b>All threats will be quarantined automatically</p>\r\n<ul>\r\n<li><b>Display real-time protection notifications</b></li>\r\n<li><b>Automatic updates (Windows only)</b></li>\r\n</ul>\r\n<p><b>Hint:</b> Automatic software updates are always enabled for <b>macOS.</b></p>\r\n<ul>\r\n<li><b>Pause software updates (Windows only)</b></li>\r\n</ul>\r\n<p><b>Note: </b>Software updates can be <b>paused for up to 31 days</b>. Updates will <b>automatically resume after 31 days.</b></p>\r\n<h4>Windows settings</h4>\r\n<p><b>SCAN OPTIONS</b></p>\r\n<ul>\r\n<li><b>Scan for rootkits: </b>Rootkits are files stored on your computer's local disk drives that are invisible to the operating system and may influence system behavior</li>\r\n<li><b>Scan within archives:</b> Scans of archive file types, such as zip, 7z, rar, cab, and msi, are scanned up to two levels deep. <b>Password-protected archives cannot be tested.</b></li>\r\n<li><b>Use signature-less anomaly detection:</b> Utilizes a signature-less malware detection component that relies on intelligent algorithms and machine learning to detect new, unknown/never-before-seen threats.</li>\r\n<li><b>Use expert system algorithms:</b> Supplement existing detection methods by using expert system algorithms to identify malicious files.</li>\r\n<li><b>Potentially unwanted programs (PUPs):</b> Treat detections as malware or ignore</li>\r\n<li><b>Potentially unwanted modifications (PUMs)</b>: Treat detections as malware or ignore</li>\r\n</ul>\r\n<p><b>Note: PUP </b>and <b>PUM </b>settings apply to <b>threat scans, hyper scans, and real-time protection events.</b></p>\r\n<p><b>REAL-TIME PROTECTION SETTINGS</b></p>\r\n<ul>\r\n<li><b>Prevent connections to malicious/compromised websites</b></li>\r\n<li><b>Prevent vulnerability exploits/zero-day attacks</b></li>\r\n<li><b>Prevent malware infections</b></li>\r\n<li><b>Detect and block malware based on behavior analysis</b></li>\r\n</ul>\r\n<p><b>MISCELLANEOUS PROTECTION OPTIONS</b></p>\r\n<ul>\r\n<li><b>Protect Malwarebytes from targeted threats</b></li>\r\n</ul>\r\n<h4>macOS settings</h4>\r\n<ul>\r\n<li><b>Potentially unwanted programs (PUPs) </b>- Treat detections as malware or ignore</li>\r\n</ul>\r\n<p><b>Note: PUP </b>settings apply to <b>threat scans, hyper scans, and real-time protection events.</b></p>\r\n<ul>\r\n<li><b>Prevent malware infections</b></li>\r\n<li><b>Prevent execution of apps originating from known bad developers</b></li>\r\n</ul>\r\n<h4>Linux settings</h4>\r\n<ul>\r\n<li><b>Prevent malware infections</b></li>\r\n</ul>\r\n"}}" id="text-0f85284042" class="cmp-text"> <h3>Endpoint Protection Policies</h3> <p>Setting up policies for TeamViewer Endpoint Protection determines how your devices are scanned and protected against malware. TeamViewer Endpoint Protection provides protection for devices running <b>Windows, macOS, and Linux.</b></p> <h4>General settings</h4> <ul> <li><b>Show Malwarebytes icon in notifications area</b></li> <li><b>Allow users to run a threat scan</b></li> </ul> <p><b>Hint: </b>All threats will be quarantined automatically</p> <ul> <li><b>Display real-time protection notifications</b></li> <li><b>Automatic updates (Windows only)</b></li> </ul> <p><b>Hint:</b> Automatic software updates are always enabled for <b>macOS.</b></p> <ul> <li><b>Pause software updates (Windows only)</b></li> </ul> <p><b>Note: </b>Software updates can be <b>paused for up to 31 days</b>. Updates will <b>automatically resume after 31 days.</b></p> <h4>Windows settings</h4> <p><b>SCAN OPTIONS</b></p> <ul> <li><b>Scan for rootkits: </b>Rootkits are files stored on your computer's local disk drives that are invisible to the operating system and may influence system behavior</li> <li><b>Scan within archives:</b> Scans of archive file types, such as zip, 7z, rar, cab, and msi, are scanned up to two levels deep. <b>Password-protected archives cannot be tested.</b></li> <li><b>Use signature-less anomaly detection:</b> Utilizes a signature-less malware detection component that relies on intelligent algorithms and machine learning to detect new, unknown/never-before-seen threats.</li> <li><b>Use expert system algorithms:</b> Supplement existing detection methods by using expert system algorithms to identify malicious files.</li> <li><b>Potentially unwanted programs (PUPs):</b> Treat detections as malware or ignore</li> <li><b>Potentially unwanted modifications (PUMs)</b>: Treat detections as malware or ignore</li> </ul> <p><b>Note: PUP </b>and <b>PUM </b>settings apply to <b>threat scans, hyper scans, and real-time protection events.</b></p> <p><b>REAL-TIME PROTECTION SETTINGS</b></p> <ul> <li><b>Prevent connections to malicious/compromised websites</b></li> <li><b>Prevent vulnerability exploits/zero-day attacks</b></li> <li><b>Prevent malware infections</b></li> <li><b>Detect and block malware based on behavior analysis</b></li> </ul> <p><b>MISCELLANEOUS PROTECTION OPTIONS</b></p> <ul> <li><b>Protect Malwarebytes from targeted threats</b></li> </ul> <h4>macOS settings</h4> <ul> <li><b>Potentially unwanted programs (PUPs) </b>- Treat detections as malware or ignore</li> </ul> <p><b>Note: PUP </b>settings apply to <b>threat scans, hyper scans, and real-time protection events.</b></p> <ul> <li><b>Prevent malware infections</b></li> <li><b>Prevent execution of apps originating from known bad developers</b></li> </ul> <h4>Linux settings</h4> <ul> <li><b>Prevent malware infections</b></li> </ul> </div> </div> </div> </div> </div> <div id="tabcomponent-10fd9f927b-item-7b044f22ab-content" role="tabpanel" aria-label="Endpoint Detection and Response" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-10fd9f927b-item-7b044f22ab":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"Endpoint Detection and Response","@id":"tabcomponent-10fd9f927b-item-7b044f22ab","parentId":"tabcomponent-10fd9f927b"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets"> <div data-cmp-data-layer="{"text-d096a55dfb":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<h3>Endpoint Detection and Response Policies</h3>\r\n<p><b>Endpoint Detection and Response (EDR)&nbsp;</b>is a form of&nbsp;endpoint protection&nbsp;that uses data collected from devices to understand how cyber threats behave and how organizations respond to them. The following settings determine how EDR works and interacts with your endpoints.</p>\r\n<p><b>WINDOWS</b></p>\r\n<ul>\r\n<li><b>Suspicious activity monitoring:</b> Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.<br>\r\n</li>\r\n<li><b>Aggressive mode:</b> Protects your devices by using a tighter threshold for flagging suspicious processes.<br>\r\n</li>\r\n<li><b>Network events:</b> Collects history of network events for suspicious activity monitoring.<br>\r\n</li>\r\n<li><b>Server operating system monitoring</b></li>\r\n<li><b>Lock endpoint when isolated</b></li>\r\n<li><b>Ransomware rollback: </b>Remediates damage done to your Windows endpoints by ransomware. Ransomware Rollback uses a unique restore process to reverse the damage done by threats.</li>\r\n</ul>\r\n<p><b>macOS</b></p>\r\n<ul>\r\n<li><b>Suspicious activity monitoring: </b>Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.<b><br>\r\n</b></li>\r\n<li><b>Network events:</b> Collects history of network events for suspicious activity monitoring.</li>\r\n<li><b>Lock endpoint when isolated</b></li>\r\n</ul>\r\n"}}" id="text-d096a55dfb" class="cmp-text"> <h3>Endpoint Detection and Response Policies</h3> <p><b>Endpoint Detection and Response (EDR) </b>is a form of endpoint protection that uses data collected from devices to understand how cyber threats behave and how organizations respond to them. The following settings determine how EDR works and interacts with your endpoints.</p> <p><b>WINDOWS</b></p> <ul> <li><b>Suspicious activity monitoring:</b> Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.<br></li> <li><b>Aggressive mode:</b> Protects your devices by using a tighter threshold for flagging suspicious processes.<br></li> <li><b>Network events:</b> Collects history of network events for suspicious activity monitoring.<br></li> <li><b>Server operating system monitoring</b></li> <li><b>Lock endpoint when isolated</b></li> <li><b>Ransomware rollback: </b>Remediates damage done to your Windows endpoints by ransomware. Ransomware Rollback uses a unique restore process to reverse the damage done by threats.</li> </ul> <p><b>macOS</b></p> <ul> <li><b>Suspicious activity monitoring: </b>Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.<b><br></b></li> <li><b>Network events:</b> Collects history of network events for suspicious activity monitoring.</li> <li><b>Lock endpoint when isolated</b></li> </ul> </div> </div> </div> </div> </div> <div id="tabcomponent-10fd9f927b-item-813edad019-content" role="tabpanel" aria-label="TeamViewer Backup" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{"tabcomponent-10fd9f927b-item-813edad019":{"@type":"teamviewer/components/tenants/website/tabcomponent/item","dc:title":"TeamViewer Backup","@id":"tabcomponent-10fd9f927b-item-813edad019","parentId":"tabcomponent-10fd9f927b"}}"> <div class="utils-unset-gridGutter"> <div class="cmp-container"> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets"> <div data-cmp-data-layer="{"text-db89e687f4":{"@type":"teamviewer/components/tenants/website/_atoms/text","repo:modifyDate":"2024-11-20T09:27:44Z","xdm:text":"<h3>Backup Policies</h3>\r\n<p>Setting up policies for TeamViewer Backup will determine what files and folders are backed up on your endpoints and how often the backups occur. TeamViewer Backup is available for <b>Windows and macOS devices.</b></p>\r\n<h4>File Selection</h4>\r\n<p>Determine the level of backup required:</p>\r\n<p><b>Hint:</b> To see exclusions or included file types, click the <b>blue &quot;i&quot; icon</b> to the right of each option inside the policy.</p>\r\n<ul>\r\n<li><b>Full Selection</b> - <b>All Windows drives/macOS users folders</b> will be backed up. <b>Some exclusions apply</b></li>\r\n<li><b>Quick Selection</b> - Specific filetypes are included, broken into four categories:<ul>\r\n<li><b>Office files</b></li>\r\n<li><b>PDFs/ebooks</b></li>\r\n<li><b>Emails</b></li>\r\n<li><b>Pictures</b></li>\r\n</ul>\r\n</li>\r\n<li><b>Advanced Selection</b> - Specified disks, files, or folders are backed up</li>\r\n</ul>\r\n<h4>Manage exclusions</h4>\r\n<p>Specify which disks, files, or folders that should be excluded from backups.</p>\r\n<h4>Backup schedule</h4>\r\n<p>Specify when/how often the backup should occur. Backup can be run in<b> intervals (every 30 minutes - 8 hours)</b>, or on a <b>schedule (Every day/specific days and what time).</b></p>\r\n<h4>Bandwidth throttling</h4>\r\n<p>Sets the threshold for the <b>amount of available bandwidth provided to TeamViewer Backup</b>. Thresholds are set in a <b>specified time frame</b> and <b>max bandwidth.</b></p>\r\n<h4>Notifications</h4>\r\n<p>Enable/disable email notifications for when backups fail, or restores are successful.</p>\r\n"}}" id="text-db89e687f4" class="cmp-text"> <h3>Backup Policies</h3> <p>Setting up policies for TeamViewer Backup will determine what files and folders are backed up on your endpoints and how often the backups occur. TeamViewer Backup is available for <b>Windows and macOS devices.</b></p> <h4>File Selection</h4> <p>Determine the level of backup required:</p> <p><b>Hint:</b> To see exclusions or included file types, click the <b>blue "i" icon</b> to the right of each option inside the policy.</p> <ul> <li><b>Full Selection</b> - <b>All Windows drives/macOS users folders</b> will be backed up. <b>Some exclusions apply</b></li> <li><b>Quick Selection</b> - Specific filetypes are included, broken into four categories: <ul> <li><b>Office files</b></li> <li><b>PDFs/ebooks</b></li> <li><b>Emails</b></li> <li><b>Pictures</b></li> </ul></li> <li><b>Advanced Selection</b> - Specified disks, files, or folders are backed up</li> </ul> <h4>Manage exclusions</h4> <p>Specify which disks, files, or folders that should be excluded from backups.</p> <h4>Backup schedule</h4> <p>Specify when/how often the backup should occur. Backup can be run in<b> intervals (every 30 minutes - 8 hours)</b>, or on a <b>schedule (Every day/specific days and what time).</b></p> <h4>Bandwidth throttling</h4> <p>Sets the threshold for the <b>amount of available bandwidth provided to TeamViewer Backup</b>. Thresholds are set in a <b>specified time frame</b> and <b>max bandwidth.</b></p> <h4>Notifications</h4> <p>Enable/disable email notifications for when backups fail, or restores are successful.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> </div> </div> </div> <footer class="experiencefragment xf-footer-general aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-006bc0a529" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-db05766589" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="utils-unset-gridGutter xf-footer-general__background aem-GridColumn aem-GridColumn--default--12"> <div id="container-97999988ce" class="cmp-container cmp-container--fullwidth"> </div> </div> <div class="utils-unset-gridGutter xf-footer-general__content aem-GridColumn aem-GridColumn--default--12"> <div id="container-4003dbe6db" class="cmp-container 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</a></li> <li class="cmp-region__country" data-liid="5169083f7c48cdbd39da2869f899ce9287957125073852f9fb5843ae5622e6a7" data-lc="it" data-cc="IT"><a class="cmp-region__link" href="/it/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Italy"> </div><span class="cmp-region__link-label">Italia - Italiano</span> </a></li> <li class="cmp-region__country" data-liid="b49163aa5c3540172b05264e504c41fcf3bada49e3804f24748fa5c1b8d69d38" data-lc="en" data-cc="LV"><a class="cmp-region__link" href="/en/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Latvia"> </div><span 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src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Liechtenstein"> </div><span class="cmp-region__link-label">Liechtenstein - Français</span> </a></li> <li class="cmp-region__country" data-liid="4b465fd2781bb5a519ade5c6cbac44331adf5977a67dc39efcdbe7af7967ba90" data-lc="it" data-cc="LI"><a class="cmp-region__link" href="/it/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Liechtenstein"> </div><span class="cmp-region__link-label">Liechtenstein - Italiano</span> </a></li> <li class="cmp-region__country" data-liid="069516453f8b6add397cac11bb5e5bf9a1ab2b0a9e24957a154c8bcd648638de" data-lc="en" data-cc="LT"><a class="cmp-region__link" href="/en/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Lithuania"> </div><span class="cmp-region__link-label">Lithuania - English</span> </a></li> <li class="cmp-region__country" data-liid="857088074e78d930fad856a6e3def9486d997c95d1d3538011065922611ce631" data-lc="fr" data-cc="LU"><a class="cmp-region__link" href="/fr/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Luxembourg"> </div><span class="cmp-region__link-label">Luxembourg - Français</span> </a></li> <li class="cmp-region__country" data-liid="3d644bdc38e896829c75b2cda847a7c9a3e507775f8ff5c15afb484ce6abd719" data-lc="hu" data-cc="HU"><a class="cmp-region__link" href="/hu/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Hungary"> </div><span class="cmp-region__link-label">Magyarország - Magyar</span> </a></li> <li class="cmp-region__country" data-liid="7e77a3564c7a05b74975ef15714e93c432bfdf706d703fcb18a18ef83899aced" data-lc="en" data-cc="MT"><a class="cmp-region__link" href="/en/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Malta"> </div><span class="cmp-region__link-label">Malta - English</span> </a></li> <li class="cmp-region__country" data-liid="12a0b5a3ba090ef44801f545200cdfdd58a9b9030490281bf7d84d8d0f3119d7" data-lc="nl" data-cc="NL"><a class="cmp-region__link" href="/nl/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_the_Netherlands"> </div><span class="cmp-region__link-label">Nederland - Nederlands</span> </a></li> <li class="cmp-region__country" data-liid="80a3e0ac292fd4ae2b5fe77a46d39227b7ba41a54eaf8f052b6e69425d4c7a65" data-lc="en" data-cc="NO"><a class="cmp-region__link" href="/en/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/norway"> </div><span class="cmp-region__link-label">Norway - English</span> </a></li> <li class="cmp-region__country" data-liid="5e84725ad8df17c682dc6fe871c1c56f588eb2e25ffe427e1d643f4250088eec" data-lc="de" data-cc="AT"><a class="cmp-region__link" href="/de/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Austria"> </div><span class="cmp-region__link-label">Österreich - Deutsch</span> </a></li> <li class="cmp-region__country" data-liid="b0d4daf3541cd05358974bfeceb9e6b7c864c95b4c6950b57579b45857215072" data-lc="pl" data-cc="PL"><a class="cmp-region__link" href="/pl/global/support/knowledge-base/teamviewer-remote/remote-management/remote-management-policies/?language-switched=true"> <div class="cmp-region__flag"> <img class="cmp-region__flag-icon" alt="" src="https://teamviewer.scene7.com/is/content/teamviewergmbh/Flag_of_Poland"> </div><span class="cmp-region__link-label">Polska - 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