How to check if your email address is a Microsoft account

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aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">How to check if your email address is a Microsoft account </h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p>A guide to help you identify and access your Microsoft account.</p> </section><section aria-labelledby="ID0EDJ" class="ocpSection"> <h2 id="ID0EDJ" class="">How to check if your email is a Microsoft account?</h2> <p>Go to the Microsoft account sign-in page at https://account.microsoft.com and enter your email address.聽</p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2252688" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Sign in</a> </p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you see a message that says "We couldn't find an account with that username." or "That Microsoft account doesn't exist", then the address you entered聽is not a Microsoft account. If you believe it should be:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Check the spelling of the name and the domain, e.g. <b class="ocpLegacyBold">rachel</b> or <b class="ocpLegacyBold">rachael </b>and <b class="ocpLegacyBold">.com</b> or <b class="ocpLegacyBold">.co.uk</b></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>The account may have been closed. <a href="/en-us/account-billing/check-if-your-microsoft-account-is-closed-5ce9281c-99eb-423b-9b5c-2b69a7701dc2" class="ocpArticleLink" data-bi-type="anchor">Learn more</a>.</p> <meta itemprop="position" content="2"> </li> </ul> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you see a password prompt, then your email is a Microsoft account.</p> <meta itemprop="position" content="2"> </li> </ul> </section><section aria-labelledby="ID0EDH" class="ocpSection"> <h2 id="ID0EDH" class="">How to access your Microsoft account?</h2> <p>If you have confirmed that your email is a Microsoft account, you can access it by following these steps:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to the <a href="https://account.microsoft.com" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft account sign-in page</a>聽and enter your email address and password.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you have forgotten your password, you can reset it by clicking on <b class="ocpUI">Forgot password?</b>聽and following the instructions.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>If you have forgotten your email address, or you have other account sign in issues, use our Sign-in Helper tool below:</p> <meta itemprop="position" content="3"> </li> </ul> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2214157" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Start</a> </p> </section><section aria-labelledby="ID0EDF" class="ocpSection"> <h2 id="ID0EDF" class="">How to create a new Microsoft account?</h2> <p>If you don't have a Microsoft account, or you want to create a new one, you can follow these steps:</p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Go to the <a href="https://signup.live.com/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft account sign-up page</a> and click on <b class="ocpUI">Create account</b>.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your preferred email address, or click on <b class="ocpUI">Get a new email address</b> to get a new one from Microsoft. You can choose from @outlook.com or @hotmail.com domains.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Create a strong password and click on <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter your first and last name and click on <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select your country or region and your birthdate and click on <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="5"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Enter the captcha code and click on <b class="ocpUI">Next</b>.</p> <meta itemprop="position" content="6"> </li> <li itemprop="itemListElement" itemscope="" 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