Questions fréquemment posées (FAQ) au sujet de la Solution PDV Square

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class="font-eyebrow-large">Solution PDV Square</div><h1 class="balance-text" data-title-for="1siqFKshT52WfssUc1E5o3">Questions fréquentes</h1><p class="font-size-large balance-text">Les questions que vous vous posez peut-être trouvent toutes une réponse au même endroit.</p></div></div></section><section class="section-custom-html bg-white auto-layout" data-entry-id="EYzdcpMkseeontsZJcnnV"><div class="content pad-top-none pad-bottom-none"> </div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="691JNKb3p1guQapv3Hsmru"><div class="content pad-top-small pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Configuration de votre PDV</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="6t1pxI1Br8HwXMawL6zPe9"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="5p2VbyUF3ZXfwMDSMiNLYQ"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="5p2VbyUF3ZXfwMDSMiNLYQ">Comment démarrer avec Square PDV?</h3><p>Téléchargez l’application PDV Square et connectez-vous pour créer votre compte. Vous pouvez immédiatement commencer à accepter des paiements sans lecteur de carte en entrant simplement les numéros des cartes. Vous pouvez commander un Square Reader, qui devrait vous parvenir dans un délai de 7 jours ouvrables, ou vous pouvez vous en procurer un dans un magasin participant. Vous pouvez également acheter d’autres matériels Square dans notre <a href="https://squareup.com/ca/fr/shop/">Magasin en ligne</a> ou commander en ligne chez Amazon, Bureau en Gros ou BestBuy.</p></div></div></div></div></div><div class="column"><div data-entry-id="6K7cTd8JrqnxnOFI8LS2ul"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6K7cTd8JrqnxnOFI8LS2ul">Combien de temps faudra-t-il pour installer et configurer ma Solution PDV?</h3><p>Démarrer avec Square pour accepter les cartes de crédit et de débit ne prend que quelques minutes. Une fois que vous vous serez procuré du matériel, il vous suffira de télécharger l’application pour appareil mobile ou d’utiliser Square avec votre ordinateur pour vous lancer. En quelques minutes, vous pouvez configurer des articles et profiter de toute notre gamme de produits qui sont tous conçus pour vous aider à gérer et à développer votre entreprise.</p></div></div></div></div></div><div class="column"><div data-entry-id="6ZEyfvScE5boqoMw6HZ3Kh"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6ZEyfvScE5boqoMw6HZ3Kh">Combien de temps nécessite la formation?</h3><p>Le système Square est intuitif et facile à utiliser. En général, les gens effectuent la mise à niveau en moins d’une heure, sans qu’il soit nécessaire de suivre de longues séances de formation. Pour plus de détails, consultez notre guide de démarrage dans notre <a href="https://squareup.com/help/ca/fr/article/5123-square-get-started-guide">Centre d’assistance</a>.</p></div></div></div></div></div><div class="column"><div data-entry-id="1C2c7lxSeNWRFAd50OvsLs"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1C2c7lxSeNWRFAd50OvsLs">Que faire si j’ai une question concernant la Solution PDV Square?</h3><p>Notre équipe d’assistance hautement qualifiée est disponible par <a href="https://squareup.com/help/ca/fr/article/4993-contact-square-support">téléphone ou par courriel</a>. Vous pouvez également consulter notre Communauté d’utilisateurs ou visiter notre <a href="https://squareup.com/help/ca/fr">Centre d’assistance</a> 24 h sur 24, 7 jours sur 7 pour consulter des articles, des astuces et visionner des vidéos de présentation.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="3Mgyt1CceBFu6OQA1CJsKs"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Frais et protection</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="3hx9c6RDTYsPhQQnVeEtJI"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="3kuCV41cIqdb7x8uNj0Ah7"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3kuCV41cIqdb7x8uNj0Ah7">Combien coûte la Solution PDV Square?</h3><p>Notre <a href="https://squareup.com/ca/fr/app">Application de point de vente</a> est gratuite et peut aider toutes sortes d’entreprises à n’importe quel stade ou de n’importe quelle taille. Le taux de traitement est de 2,5 % par carte insérée ou passée (Visa, Mastercard, American Express, cartes de crédit internationales, Apple Pay et Google Pay) ou d’un montant de 0,75 % + 0,07 $ par transaction par débit INTERAC. Il n’y a pas de frais mensuels ni d’engagement.</p></div></div></div></div></div><div class="column"><div data-entry-id="2VHLYawjZAmO1Cg3gTakvr"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2VHLYawjZAmO1Cg3gTakvr">Y a-t-il des frais cachés dont je devrais être informé?</h3><p>Non. Il n’y a pas d’engagements, de contrats à long terme, de frais de démarrage, de frais d’autorisation, de frais de relevé, de frais de conformité PCI ni de frais de carte de visite. Vous payez seulement quand vous l’utilisez. Point à la ligne.</p></div></div></div></div></div><div class="column"><div data-entry-id="2RDEiQSdUrPsz6gdtBr3fD"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2RDEiQSdUrPsz6gdtBr3fD">Des frais s’appliquent-ils pour chaque employé qui utilise la Solution PDV Square?</h3><p>Non. Les fonctionnalités de base de la Solution PDV sont gratuites peu importe le nombre d’employés avec <a href="https://squareup.com/ca/fr/point-of-sale/features/team-management">Gestion d’équipe</a>, qui offre également des contrôles plus avancés des employés moyennant des frais par point de vente.</p></div></div></div></div></div><div class="column"><div data-entry-id="1b95586nf2EDvrRNNI6cdD"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1b95586nf2EDvrRNNI6cdD">Quelles cartes puis-je accepter avec la Solution PDV? Les frais que je paie varient-ils selon la carte?</h3><p>Vous pouvez accepter toutes les principales cartes de crédit (Visa, Mastercard, American Express et Discover) au même taux de 2,5 % par transaction et accepter également les cartes de débit INTERAC pour 0,75 % + 0,07 $ par transaction.</p></div></div></div></div></div><div class="column"><div data-entry-id="5kY1sX7EC4JbsrODdCnBw4"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="5kY1sX7EC4JbsrODdCnBw4">Que fait Square en matière de protection contre la fraude?</h3><p>Nos systèmes surveillent vos paiements pour avoir un œil sur les transactions suspectes. L’apprentissage automatique et l’expertise humaine sont combinés pour adapter quotidiennement notre technologie au paysage changeant des fraudes. Et notre équipe d’experts en matière de fraude vous contacte si nous remarquons quelque chose d’inhabituel.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="sg40JWETEUIcIv30PHgPz"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Paiements</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="76bSfnzruvZLcltT1To1EM"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="1j7Qi0dKtK2KOpG55O5jGJ"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="1j7Qi0dKtK2KOpG55O5jGJ">Quels modes de paiement mes clients peuvent-ils utiliser?</h3><p>Vous pouvez accepter les cartes de crédit et de débit, les espèces, les chèques et les cartes cadeaux en plastique ou numériques.</p></div></div></div></div></div><div class="column"><div data-entry-id="2CsdxwSodKrNYDNt6vNEsc"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2CsdxwSodKrNYDNt6vNEsc">Comment puis-je accepter des paiements avec Square?</h3><p>Vous pouvez facilement accepter des paiements avec le matériel PDV Square branché sur votre téléphone ou votre tablette, avec des factures électroniques ou au moyen de votre ordinateur.</p></div></div></div></div></div><div class="column"><div data-entry-id="3kqylwzEsZdKkeRq5Id6q4"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3kqylwzEsZdKkeRq5Id6q4">Est-il possible d’accepter des paiements même s’il n’y a pas de signal?</h3><p>Oui, avec les paiements hors ligne, vous pouvez accepter des paiements même lorsque votre connexion Internet est temporairement indisponible. Une fois la connexion rétablie, les paiements acceptés seront automatiquement envoyés. <a href="https://squareup.com/help/ca/fr/article/7777-process-card-payments-with-offline-mode">Découvrez les paiements hors ligne ici</a>.</p></div></div></div></div></div><div class="column"><div data-entry-id="6uPjT8gzExgCXss2wBQGU3"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6uPjT8gzExgCXss2wBQGU3">Comment puis-je effectuer des remboursements?</h3><p>C’est vraiment très simple, mais il est probablement plus facile de vous montrer cette <a href="https://youtu.be/P08W4yFe9lM">vidéo YouTube</a> (disponible en anglais seulement).</p></div></div></div></div></div><div class="column"><div data-entry-id="6jGnA1CFyhAMy6eeRWLMXR"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="6jGnA1CFyhAMy6eeRWLMXR">Quand mes fonds seront-ils disponibles?</h3><p>Vous recevrez vos fonds dans un délai de 36 heures ou de 1 à 2 jours ouvrables après la transaction.</p></div></div></div></div></div></div></div></section><section class="section-one-column bg-white auto-layout flex-valign-middle" data-entry-id="aORpIIrOQKfXdvqXbYQPB"><div class="content pad-bottom-small"><div class="intro intro font-size-base align-left gap-left-none"><p class="font-eyebrow-large color-blue">Compatibilité</p></div></div></section><section class="section-multi-column bg-white auto-layout flex-valign-middle" data-entry-id="5pRCgqyTDx2IKP2Pi9uWk5"><div class="content"><div class="grid-2-at-medium multi-column-grid align-left grid-space-small grid-align-left grid-valign-top grid-row-equal-heights"><div class="column"><div data-entry-id="4WZmkxPaw8zW7lBGXsb2MM"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4WZmkxPaw8zW7lBGXsb2MM">L’application est-elle compatible avec les appareils iPhone, iPad ou Android?</h3><p>Oui, elle est compatible.</p></div></div></div></div></div><div class="column"><div data-entry-id="2jtFqRrrg6qCBqp2xETPwr"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="2jtFqRrrg6qCBqp2xETPwr">Puis-je gérer mes stocks avec la Solution PDV?</h3><p>L’option <a href="https://squareup.com/ca/fr/point-of-sale/features/inventory-management">Gestion des stocks</a> de Square vous permet d’effectuer un suivi précis des articles en stock dans votre catalogue. Lorsque l’option Gestion des stocks est activée, le niveau des stocks est mis à jour en fonction des ventes enregistrées dans l’application Square, de Factures Square et des commandes expédiées par l’intermédiaire de votre boutique en ligne.</p></div></div></div></div></div><div class="column"><div data-entry-id="4uWubng5pKXUckONGZaSzS"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4uWubng5pKXUckONGZaSzS">La Solution PDV Square permet-elle de connecter des imprimantes ou des balances?</h3><p>Oui, Square fonctionne avec plusieurs imprimantes et balances. Consultez notre <a href="https://squareup.com/shop/hardware/ca/fr">magasin de matériel de point de vente</a> pour obtenir plus de renseignements.</p></div></div></div></div></div><div class="column"><div data-entry-id="7aQrXSRHMdBtEVVRgD4t1r"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="7aQrXSRHMdBtEVVRgD4t1r">Puis-je vendre en ligne au moyen de la Solution PDV Square?</h3><p><a href="https://squareup.com/ca/fr/online-store">Vente en ligne Square</a> propulse votre entreprise en ligne en offrant une gamme complète de fonctionnalités de commerce électronique. Square se synchronise automatiquement avec votre boutique en ligne et votre point de vente, ce qui permet un suivi facile des commandes, des articles et des stocks.</p></div></div></div></div></div><div class="column"><div data-entry-id="3OHuXYzWV1VzQq6pfM1uub"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="3OHuXYzWV1VzQq6pfM1uub">La Solution PDV Square s’intègre-t-elle aux outils et aux services commerciaux que j’utilise déjà?</h3><p>La Solution PDV Square est personnalisable. Vous pouvez vous connecter à une sélection d’applications et de services en quelques étapes seulement, synchroniser vos données et les gérer directement à partir de votre Tableau de bord. De la comptabilité (QuickBooks, Xero) aux solutions de commerce électronique (Wix, WooCommerce, BigCommerce) en passant par la gestion des stocks et des équipes (7Shifts, Homebase), Square fonctionne avec des applications qui répondent à tous les besoins. Vous pouvez également configurer facilement la livraison et l’exécution des commandes grâce à nos partenaires de livraison Uber Eats, Ritual et DoorDash.</p></div></div></div></div></div><div class="column"><div data-entry-id="4Jlegyt1fdFBvQpHDnOsFf"><div class="grid grid-space-line"><div class="column"><div class="headings-compact content-max-width font-size-normal"><h3 class="balance-text h6" data-title-for="4Jlegyt1fdFBvQpHDnOsFf">Quel type de matériel fonctionne avec ma Solution PDV Square?</h3><p>Votre point de vente s’intègre de manière transparente à tout matériel Square. Essayez Square Register ou Square Reader, ou connectez Square Terminal à votre PDV pour offrir aux clients un écran privé et distinct pour régler leurs achats à distance.</p> <p><a href="https://squareup.com/ca/fr/hardware">Découvrir les solutions pour le matériel ></a></p></div></div></div></div></div></div></div></section><hr class="section-border content" data-entry-id="7e0qhknUVUEYcAgCAcaAgc" /><section class="section-signup-form-hidden section-signup-form bg-white auto-layout" data-entry-id="2XptUNvJkM1gHq1a3K52tJ"><div class="content content-width-medium pad-top-large"><div class="intro font-size-base"><h2 class="balance-text h2" data-title-for="2XptUNvJkM1gHq1a3K52tJ">Commencez en créant un compte gratuit.</h2><p>Configurez votre Solution PDV maintenant et commencez à vendre en quelques minutes.</p></div><a class="button expand hidden" data-fallback-cta="" href="/signup/fr-ca">Démarrer</a><form data-loading="false" data-signup-form="" data-submit-once="true" data-validate="true" 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