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European Union Digital Services Act
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xmlns:xlink="http://www.w3.org/1999/xlink" width="24px" height="24px" viewbox="0 0 24 24" version="1.1"> <defs> <lineargradient id="service-linear0" gradientunits="userSpaceOnUse" x1="684.58" y1="1448.12" x2="1469" y2="663.7" gradienttransform="matrix(0.0125,0,0,0.0125,0,0)"> <stop offset="0.18" style="stop-color:rgb(100%,36.078431%,20.784314%);stop-opacity:1;" /> <stop offset="0.28" style="stop-color:rgb(100%,39.607843%,23.137255%);stop-opacity:1;" /> <stop offset="0.44" style="stop-color:rgb(100%,49.019608%,29.411765%);stop-opacity:1;" /> <stop offset="0.64" style="stop-color:rgb(100%,64.705882%,39.215686%);stop-opacity:1;" /> <stop offset="0.65" style="stop-color:rgb(100%,65.490196%,40%);stop-opacity:1;" /> </lineargradient> </defs> <g id="service-surface1"> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,36.078431%,20.784314%);fill-opacity:1;" d="M 2.25 11.75 C 1.023438 10.527344 0.546875 8.746094 0.992188 7.074219 C 1.4375 5.402344 2.746094 4.097656 4.414062 3.652344 C 6.085938 3.203125 7.871094 3.683594 9.089844 4.910156 L 18.839844 14.660156 L 13.71875 19.78125 C 12.769531 20.730469 11.230469 20.730469 10.28125 19.78125 Z M 2.25 11.75 " /> <path style=" stroke:none;fill-rule:nonzero;fill:url(#service-linear0);" d="M 5.160156 14.660156 L 14.910156 4.910156 C 16.128906 3.683594 17.914062 3.203125 19.585938 3.652344 C 21.253906 4.097656 22.5625 5.402344 23.007812 7.074219 C 23.453125 8.746094 22.976562 10.527344 21.75 11.75 L 13.71875 19.78125 C 12.769531 20.730469 11.230469 20.730469 10.28125 19.78125 Z M 5.160156 14.660156 " /> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,36.078431%,20.784314%);fill-opacity:1;" d="M 23.167969 8.328125 C 23.167969 11 21 13.167969 18.328125 13.167969 C 15.65625 13.167969 13.492188 11 13.492188 8.328125 C 13.492188 5.65625 15.65625 3.492188 18.328125 3.492188 C 21 3.492188 23.167969 5.65625 23.167969 8.328125 Z M 23.167969 8.328125 " /> </g> </svg> </div> <div class="hsg-nav__header-container"> <h4 class="hsg-nav__header"> Service Hub </h4> <p class="hsg-nav__subheader">Customer service software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> <a href="//www.hubspot.com/products/content" class="ga_nav_link hsg-nav__box-link nav-software-content" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > Content Hub"> <div class="hsg-nav__box-link-icon" aria-hidden="true"> <svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.00055 22.4011L20.2042 14.7714C21.7325 13.8883 22.2561 11.9324 21.3738 10.4027C20.4914 8.8731 18.5371 8.34901 17.0088 9.23215L3.80519 16.8618C2.27687 17.7449 1.75323 19.7008 2.6356 21.2305C3.51798 22.7601 5.47223 23.2842 7.00055 22.4011Z" fill="#FF5C35" /> <path d="M8.60181 19.6297L8.60181 4.37046C8.60181 2.6042 7.17119 1.17236 5.40644 1.17236C3.6417 1.17236 2.21108 2.6042 2.21108 4.37046L2.21108 19.6297C2.21108 21.396 3.6417 22.8278 5.40644 22.8278C7.17119 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class="hsg-nav__subheader">Operations software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> <a href="//www.hubspot.com/products/commerce?hubs_content=www.hubspot.com&hubs_content-cta=nav-software-commerce" class="ga_nav_link hsg-nav__box-link nav-software-commerce" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > Commerce Hub"> <div class="hsg-nav__box-link-icon" aria-hidden="true"> <svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M22.3756 8.17268L7.34098 21.7172C5.74228 23.1032 3.3231 22.932 1.93706 21.3333C0.587959 19.7776 0.70937 17.4339 2.2123 16.0267L17.2477 2.48068" fill="url(#paint0_linear_206_206)" /> <path d="M16.3654 4.67973L16.3122 14.5154C16.3023 16.3396 17.7731 17.8263 19.5972 17.8362L19.598 17.8362C21.4222 17.8461 22.9089 16.3753 22.9188 14.5511L22.972 4.71547C22.9819 2.89131 21.5111 1.40453 19.687 1.39466L19.6862 1.39466C17.862 1.38479 16.3753 2.85556 16.3654 4.67973Z" fill="url(#paint1_linear_206_206)" /> <path d="M23 4.64347C23.0007 6.46539 21.5249 7.94344 19.7023 7.9442L9.97882 7.94947C8.1569 7.95023 6.67886 6.47444 6.6781 4.65177C6.67659 2.82985 8.15313 1.3518 9.97505 1.35104L19.6985 1.34576C21.5204 1.34501 22.9985 2.8208 22.9992 4.64347H23Z" fill="url(#paint2_linear_206_206)" /> <path d="M9.86726 7.96003C11.6927 7.96003 13.1725 6.48022 13.1725 4.65478C13.1725 2.82934 11.6927 1.34953 9.86726 1.34953C8.04182 1.34953 6.56201 2.82934 6.56201 4.65478C6.56201 6.48022 8.04182 7.96003 9.86726 7.96003Z" fill="#FF5C35" /> <defs> <lineargradient id="paint0_linear_206_206" x1="11.6877" y1="2.48068" x2="11.6877" y2="22.6545" gradientunits="userSpaceOnUse"> <stop offset="0.18" stop-color="#FF814E" /> <stop offset="0.82" stop-color="#FF5C35" /> </lineargradient> <lineargradient id="paint1_linear_206_206" x1="19.6427" y1="1.39492" x2="19.6427" y2="17.8367" gradientunits="userSpaceOnUse"> <stop offset="0.18" stop-color="#FF824E" /> <stop offset="0.45" stop-color="#FF7E4B" /> <stop offset="0.71" stop-color="#FF7243" /> <stop offset="0.97" stop-color="#FF5E36" /> <stop offset="1" stop-color="#FF5C35" /> </lineargradient> <lineargradient id="paint2_linear_206_206" x1="19.5107" y1="-0.0336432" x2="9.25196" y2="8.94653" gradientunits="userSpaceOnUse"> <stop offset="0.27" stop-color="#FF824E" /> <stop offset="0.74" stop-color="#FFA766" /> </lineargradient> </defs> </svg> </div> <div class="hsg-nav__header-container"> <h4 class="hsg-nav__header"> Commerce Hub </h4> <p class="hsg-nav__subheader">B2B commerce software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> </li> <li class="hsg-nav__dropdown-row hsg-nav__dropdown-row--links hsg-nav__dropdown-row--links-horizontal"> <div class="hsg-nav__dropdown-column"> <a href="//www.hubspot.com/products/artificial-intelligence" class="ga_nav_link hsg-nav__box-link nav-software-ai" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > 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Services Act (DSA) is a legal framework for providers of digital services in the European Union (EU). In order to create a safe, predictable, and trustworthy online environment, the DSA aims to create a single set of rules across the EU’s Member States governing the transparency and accountability obligations of intermediary services. HubSpot has a commitment to creating a safe and positive place online for our customers and their customers and end users, and we view the DSA as a continuation of that commitment. </p> <p> </p> <hr> <p style="text-align: center;"><em>This page is provided for information purposes only and is not included as part of the HubSpot Customer Terms of Service. It is not intended to provide legal advice, and HubSpot encourages our customers to consult with their own lawyers to understand the legal obligations applicable to their business. The information here is subject to change.</em></p> <hr> <p style="text-align: center;"> </p> <h4>Information on Users in the EU</h4> <p>Under Article 24(2) of the DSA, online platforms are required to publish information on the average monthly active recipients of their service in the EU every six months. This requirement is for the purpose of determining whether an online platform is a “Very Large Online Platform” (VLOP), which the DSA defines as having at least 45 million monthly active users in the EU. We have concluded that all of the following HubSpot products have <span style="text-decoration: underline;"><span style="font-weight: bold;">fewer</span></span> than 45 million average monthly active users in the EU:</p> <p style="text-align: center;"><span style="color: #000000;">HubSpot Community (</span><a href="https://community.hubspot.com/"><span>https://community.hubspot.com</span></a><span style="color: #000000;">) </span></p> <p style="text-align: center;"><span style="color: #000000;">HubSpot Ecosystem (</span><a href="https://ecosystem.hubspot.com/"><span>ecosystem.hubspot.com</span></a><span style="color: #000000;">)</span></p> <p style="text-align: center;"><span style="color: #000000;">Connect.com (<a href="http://www.connect.com">www.connect.com</a>)</span></p> <p> </p> <h4>Single Point of Contact</h4> <p>Articles 11 and 12 of the DSA require providers of intermediary services, including online platforms, to designate a single point of contact to enable direct communication with users in the EU, the European Commission, EU Member States’ authorities, and the European Board for Digital Services regarding the application of the DSA. These parties may contact HubSpot regarding the DSA at <a href="mailto:content@hubspot.com">content@hubspot.com</a>. Communications with this email address should be made in English, but if necessary we will work with you to accommodate communication in another language.</p> <p> </p> <h4>Notice and Action</h4> <p>Pursuant to Article 16 of the DSA, government representatives, trusted flaggers, and the general public can submit notices to HubSpot concerning illegal content at the following page. Regarding HubSpot Community, Connect.com and HubSpot Ecosystem, government representatives, trusted flaggers, and the general public can submit notices to HubSpot concerning illegal content found at any of these sites by selecting the “report post” link above the comment that is being reported or email us at content@hubspot.com. We generally notify reporters of our action and allow them to appeal our decision if they disagree with it. </p> <p> </p> <h4>Content Moderation</h4> <p style="text-align: justify;">Our <a href="https://legal.hubspot.com/acceptable-use"><span>Acceptable Use Policy</span></a> (AUP) prohibits use of HubSpot, HubSpot Community, Connect.com, and HubSpot Ecosystem (together, the “HubSpot Service”) with content or in a manner that promotes, encourages, or facilitates: illegal activity, hate speech, threatening or abusive behavior, violence, infringing content, or discrimination based on characteristics such as race, color, religion or creed, national or ethnic origin, sex, sexual orientation, marital status, gender or identity expression, parental status, age, physical or mental disability, political affiliation , and other characteristics protected by law. Organizations or individuals who promote, encourage, or facilitate such content, either through their own content or through distribution of other user-generated content, are prohibited from using HubSpot’s products and services, regardless of whether the HubSpot Service is used specifically for those prohibited activities. </p> <p style="text-align: justify;">We rely on our content moderation program to help us identify, review, and take action when HubSpot users violate these restrictions in our AUP or usage guidelines. As part of this program, we’ve developed an internal content policy and guidelines to help us ensure we’re enforcing our AUP equitably and uniformly across our entire customer base. Our policy and guidelines set out a consistent approach for identifying prohibited content, applying objective criteria for evaluating content, and establishing a hierarchy for labeling content that is centered around risks to HubSpot users. </p> <p style="text-align: justify;">Our multi-member Content Review Committee is composed of diverse leaders from different departments and locations of HubSpot. It is responsible for reviewing reports regarding illegal content and determining what actions to take. The HubSpot content moderation program is intended to help us make decisions about certain users of our platform and the content we allow (and don't allow). It also helps us live up to our core values and principles as a company. We also allow owners of content which is taken down to be able to appeal our decision if they disagree with it. </p> <p> </p> <h4>Transparency report</h4> <p>Our DSA transparency report will be available on this page beginning February 2025. This report will include data for content, users, and reporters across the EU member states. Within and beyond the framework of the DSA, HubSpot will continue to work on ways to provide a positive experience for our users, give people more control, and build on our transparency measures to further our goal of creating a safe and positive space online.<br><br></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p></span> </div><!--end layout-widget-wrapper --> </div><!--end widget-span --> </div><!--end row--> </div><!--end row-wrapper --> </div><!--end widget-span --> </div><!--end row--> </div><!--end row-wrapper --> </div><!--end widget-span --> </div><!--end row--> </div><!--end row-wrapper --> </div><!--end widget-span --> </div><!--end row--> </div><!--end row-wrapper --> </div><!--end body --> </div><!--end body wrapper --> <div class="footer-container-wrapper"> <div class="footer-container container-fluid"> <div class="row-fluid-wrapper row-depth-1 row-number-1 "> <div class="row-fluid "> <div class="span12 widget-span widget-type-global_group " style="" 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