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<!DOCTYPE html><html data-wf-domain="webflow.olark.com" data-wf-page="65c2c69fb033277667d77197" data-wf-site="646d3c484b3d75dd99420842" lang="en" data-wf-collection="65c2c69fb033277667d771ad" data-wf-item-slug="domains"><head><meta charset="utf-8"/><title>Olark: Using Multiple Domains</title><meta content="" name="description"/><meta content="Olark: Using Multiple Domains" property="og:title"/><meta content="" property="og:description"/><meta content="Olark: Using Multiple Domains" property="twitter:title"/><meta content="" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/css/rhis-sublime-site.04978efba.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/6480dc65df516eb6106007b0_favicon-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/64879caf1b12ddf35a9268d6_Olark-round-square.png" rel="apple-touch-icon"/><link href="https://www.olark.com/help/domains" rel="canonical"/> <style> * { -webkit-font-smoothing: antialiased; 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margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } </style></div><section class="hello_bar-container"><div class="container-large"><div class="hello_bar-text-container"><div class="hello_bar-text">Provide 24/7 affordable customer service with AI-powered chat.</div><a href="https://www.olark.com/aiden-chatbot?utm_source=marketingoutreach&utm_medium=hellobar&utm_campaign=EID082hellobar-AIcustomerservice" class="text-weight-semibold text-color-purple">Connect to learn more</a></div></div></section><div id="nav" data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="nav w-nav"><div class="container-large w-container"><a href="/" class="nav_brand_link w-nav-brand"><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/6633e36dd87b8cf67a0b0e22_Olark_poppins_white.svg" loading="lazy" width="125" height="Auto" alt="" class="brand_logo"/></a><nav role="navigation" class="nav_menu_links w-nav-menu"><div data-hover="false" data-delay="0" class="dropdown w-dropdown"><div class="nav_link w-dropdown-toggle"><div class="icon w-icon-dropdown-toggle"></div><div class="button_text">Features</div></div><nav class="nav_dropdown_list w-dropdown-list"><a href="/features" class="nav_link-dropdown w-dropdown-link">Overview</a><a href="/chatbot-copilot" class="nav_link-dropdown w-dropdown-link">Chatbots</a><a href="/features/customization" class="nav_link-dropdown w-dropdown-link">Customization</a><a href="/features/automated" class="nav_link-dropdown w-dropdown-link">Automation</a><a href="/features/reporting" class="nav_link-dropdown w-dropdown-link">Reporting</a><a href="/features/searchable-transcripts" class="nav_link-dropdown w-dropdown-link">Searchable Transcripts</a><a href="/features/custom-forms" class="nav_link-dropdown w-dropdown-link">Custom Forms</a><a href="/features/realtime" class="nav_link-dropdown w-dropdown-link">Real-Time Engagement</a><a href="/all-powerups" class="nav_link-dropdown w-dropdown-link">Power-Ups</a><a href="/features/team-management" class="nav_link-dropdown w-dropdown-link">Team Management</a><a href="/ada-accessible-live-chat" class="nav_link-dropdown w-dropdown-link">Accessible Live Chat</a></nav></div><div data-hover="false" data-delay="0" class="dropdown w-dropdown"><div class="nav_link w-dropdown-toggle"><div class="icon w-icon-dropdown-toggle"></div><div class="button_text">How To</div></div><nav class="nav_dropdown_list w-dropdown-list"><a href="/ecommerce" class="nav_link-dropdown w-dropdown-link">Increase Sales</a><a href="/live-chat-lead-generation" class="nav_link-dropdown w-dropdown-link">Generate Leads</a><a href="/customer-service" class="nav_link-dropdown w-dropdown-link">Provide Great Service</a><a href="/live-chat-for-higher-education" class="nav_link-dropdown w-dropdown-link">Engage Students</a><a href="/tips-for-remote-managers-and-going-remote-guide" class="nav_link-dropdown w-dropdown-link">Manage a Remote Team</a></nav></div><a href="/chatbot-copilot" class="nav_link w-nav-link">Chatbots</a><a href="/pricing" class="nav_link w-nav-link">Pricing</a><a href="/case-studies" class="nav_link w-nav-link">Case Studies</a><a href="/integrations" class="nav_link w-nav-link">Integrations</a><a href="/login" class="nav_link w-nav-link">Log in</a><a href="/signup/create_new_account/trial" class="nav_link nav_button w-nav-link">Free Trial</a></nav><div class="menu-button w-nav-button"><div class="icon-2 w-icon-nav-menu"></div></div></div></div><main class="main-wrapper"><div class="padding-global"><div class="container-large"><div class="help_page-layout"><div class="help_content-wrapper"><main class="section_post-content"><div class="help-container"><nav aria-label="breadcrumb" class="help_breadcrumbs"><a href="/help" class="help_breadcrumbs-link w-inline-block"><div class="help_breadcrumbs-link-text">HELP</div></a><img src="https://cdn.prod.website-files.com/646d3c484b3d75dd99420842/648c8589705dbf74221e0532_rightcarat.svg" loading="lazy" alt="" class="help_breadcrumbs-carat"/><a href="/categories/setup" class="help_breadcrumbs-link w-inline-block"><div aria-current="page" class="help_breadcrumbs-link-text">Setup</div></a></nav><div class="help_article-title"><h1 class="heading-style-h2 text-color-purple">Using Multiple Domains</h1></div><div fs-toc-offsettop="8rem" fs-richtext-element="rich-text" fs-toc-element="contents" class="text-rich-text w-richtext"><p>You can place your Olark chat widget on as many of your websites/webpages as you'd like - no need for multiple accounts! If you're placing Olark on a new/different domain, you'll want to use <a href="https://www.olark.com/help/html">the standard embed process</a>.</p><h2>Appearance</h2><p>By default, your chat widget will look the same and follow the same rules/behaviors that you have set up from your account settings across all pages. </p><h3>Customizing per site or page</h3><p>You can use our <a href="https://www.olark.com/api/">API</a> to make specific modification to widgets between different websites. For example, this API guide shows how you can change the primary color for one of your chat widgets: https://www.olark.com/api#system_hb_primary_color.</p><p><strong>Tip:</strong> You'll be able to tell which site the chat is coming from in the agent chat box where you'll see <em>referred from</em>:</p><figure class="w-richtext-align-normal w-richtext-figure-type-image"><div><img alt="referred-from" src="https://cdn.prod.website-files.com/646d3c494b3d75dd99420891/64cacc3ca1a2ee9761cefb21_referred-from.png" loading="lazy"/></div></figure><p>If you have a site that uses subdomains, you'll want to also check out our <a href="https://www.olark.com/help/subdomains">guide for adding subdomains</a>!</p><p>While you can have multiple domains under the same Olark account, please be aware that all domains will share the same backend settings, and there is no ability to distinguish between domains within your Olark settings for certain account features. Please chat with us or send us an email at <a href="mailto:support@olark.com">support@olark.com</a> if you'd like more details.</p></div><div class="support_ticket_form-block w-condition-invisible w-form"><form id="wf-form-Support-Ticket-Form" name="wf-form-Support-Ticket-Form" data-name="Support Ticket Form" method="get" class="support_ticket_form" data-wf-page-id="65c2c69fb033277667d77197" data-wf-element-id="efc8e68f-79b9-406a-e9ad-070f9a9c28f4"><label for="What-can-we-help-with" class="support_form_field_label">What topic can we help with?</label><select id="What-can-we-help-with" name="What-can-we-help-with" data-name="What can we help with?" required="" class="support_form_select_field w-select"><option value="Billing">Billing</option><option value="Chat Console">Chat Console</option><option value="Dashboard">Dashboard</option><option value="PowerUps">PowerUps</option><option value="CRM/Integration">CRM/Integration</option><option value="Transcripts/Chat">Transcripts/Chat</option></select><label for="name" class="support_form_field_label">Name</label><input class="support_form_text_field w-input" maxlength="256" name="name" data-name="Name" placeholder="" type="text" id="name" required=""/><label for="Email-Address" class="support_form_field_label">Email Address*</label><input class="support_form_text_field w-input" maxlength="256" name="Email-Address" data-name="Email Address" placeholder="" type="email" id="Email-Address" required=""/><label for="email-3" class="support_form_field_label">Website URL</label><div class="support_form_field_help_text">Please provide the domain name where your Olark live chat is installed.</div><input class="support_form_text_field w-input" maxlength="256" name="Website-URL" data-name="Website URL" placeholder="" type="text" id="Website-URL"/><label for="email-2" class="support_form_field_label">Transcript URL (if applicable)</label><div class="support_form_field_help_text">Include the relevant transcript URL, if possible. You can send us the specific URL from <a href="https://www.olark.com/transcripts" target="_blank">your Transcripts page</a>.</div><input class="support_form_text_field w-input" maxlength="256" name="Transcript-URL" data-name="Transcript URL" placeholder="" type="text" id="Transcript-URL"/><label for="email" class="support_form_field_label">Provide as much information about the issue as possible.*</label><div class="support_form_field_help_text">If you see specific error messages, banners, warnings, notices, etc., please let us know here.</div><textarea id="Issue-Information" name="Issue-Information" maxlength="5000" data-name="Issue Information" placeholder="" required="" class="support_form_text_field w-input"></textarea><label for="email" class="support_form_field_label">Screenshot (recommended)</label><div class="support_form_file_upload w-file-upload"><div class="w-file-upload-default"><input class="w-file-upload-input" accept="" name="Screenshot" data-name="Screenshot" aria-hidden="true" type="file" id="Screenshot" tabindex="-1"/><label for="Screenshot" role="button" tabindex="0" class="w-file-upload-label"><div class="w-icon-file-upload-icon"></div><div class="w-inline-block">Upload File</div></label><div class="w-file-upload-info">Max file size 10MB.</div></div><div tabindex="-1" class="w-file-upload-uploading w-hidden"><div class="w-file-upload-uploading-btn"><svg class="w-icon-file-upload-uploading" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 30" aria-hidden="true"><path fill="currentColor" opacity=".2" d="M15 30a15 15 0 1 1 0-30 15 15 0 0 1 0 30zm0-3a12 12 0 1 0 0-24 12 12 0 0 0 0 24z"></path><path fill="currentColor" opacity=".75" d="M0 15A15 15 0 0 1 15 0v3A12 12 0 0 0 3 15H0z"><animateTransform attributeName="transform" attributeType="XML" dur="0.6s" from="0 15 15" repeatCount="indefinite" to="360 15 15" type="rotate"></animateTransform></path></svg><div class="w-inline-block">Uploading...</div></div></div><div tabindex="-1" class="w-file-upload-success w-hidden"><div class="w-file-upload-file"><div class="w-file-upload-file-name">fileuploaded.jpg</div><div aria-label="Remove file" role="button" tabindex="0" class="w-file-remove-link"><div class="w-icon-file-upload-remove"></div></div></div></div><div tabindex="-1" class="w-file-upload-error w-hidden"><div class="w-file-upload-error-msg" data-w-size-error="Upload failed. Max size for files is 10 MB." data-w-type-error="Upload failed. Invalid file type." data-w-generic-error="Upload failed. Something went wrong. Please retry.">Upload failed. Max size for files is 10 MB.</div></div></div><input type="submit" data-wait="Submitting..." class="button w-button" value="Submit"/></form><div class="w-form-done"><div class="support_ticket_form-success-message">Thank you! Your submission has been received and you'll hear from us shortly!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div></div></main><div class="section_post-widget"><div class="container-large"><aside class="help_article-sidebar-list"><h2 class="help_sidebar-heading heading-style-h3 text-color-purple">Need More Help?</h2><div class="help_sidebar_links-container"><a id="chat_click" href="#" class="help_sidebar-link w-inline-block"><div class="help_sidebar-link-text">Chat with an Olarker</div><div class="help_sidebar-text">Monday - Friday, 7am - 4pm Pacific</div></a><a href="/help/ticket" class="help_sidebar-link w-inline-block"><div class="help_sidebar-link-text">Open a support ticket</div><div class="help_sidebar-text">Or email support@olark.com</div></a><a href="https://twitter.com/intent/tweet?screen_name=OlarkSupport&share_with_retweet=never" class="help_sidebar-link w-inline-block"><div class="help_sidebar-link-text">Tweet @olarksupport</div><div class="help_sidebar-text">Quick answers to short questions</div></a><a 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