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style="display: none" >showAll</label><a data-categorycode="010" href="https://www.acehardware.com/departments/lighting-and-electrical">Lighting and Electrical</a><ul class="menu secondLevelList menuToggle-menu secondLevelDepartments" data-categorycode="010" data-mz-mm-flyout><li class="mz-subnav-item-title"> Lighting and Electrical </li><li class="mz-subnav-image"><div id="mz-drop-zone-megamenu-img-010" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><a href="/departments/lighting-and-electrical/light-bulbs/smart-bulbs" style="padding: 10px;border: 1px solid;border-left: none;"><img class="lazy" data-src="https://cdn-tp3.mozu.com/24645-37138/cms/files/090822-menu-flyout-smart-lighting.jpg?quality=80" alt="Smart Lighting to Brighten Every 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>showAll</label><a data-categorycode="014" href="https://www.acehardware.com/departments/plumbing">Plumbing</a><ul class="menu secondLevelList menuToggle-menu secondLevelDepartments" data-categorycode="014" data-mz-mm-flyout><li class="mz-subnav-item-title"> Plumbing </li><li class="mz-subnav-image"><div id="mz-drop-zone-megamenu-img-014" class="mz-drop-zone" ></div></li></ul></li><li class="mz-subnav-item firstLevelItem megamenu-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Automotive,_RV_and_Marine"><label class="menuToggle-label menuLabelToggle" for="navToggle-Automotive,_RV_and_Marine" style="display: none" >showAll</label><a data-categorycode="001" href="https://www.acehardware.com/departments/automotive-rv-and-marine">Automotive, RV and Marine</a><ul class="menu secondLevelList menuToggle-menu secondLevelDepartments" data-categorycode="001" data-mz-mm-flyout><li class="mz-subnav-item-title"> Automotive, RV and Marine </li><li class="mz-subnav-image"><div id="mz-drop-zone-megamenu-img-001" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><a href="/automotivekeys" style="padding: 10px;border: 1px solid;border-left: none;"><img class="lazy" data-src="https://cdn-tp3.mozu.com/24645-37138/cms/files/navFlyout_keystart.jpg" alt="KeyStart Programmed Keys"></a></div></div></div></div></div></div></div></li></ul></li></ul></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Sales_&_Specials"><label class="menuToggle-labe menuLabelToggle" for="navToggle-Sales_&_Specials" style="display: none" >showAll</label><a class="menu-link-top" > Sales & Specials </a><ul class="menu mz-nav-subnav menuToggle-menu firstLevelDepartments" data-mz-mm-flyout><li class="mz-subnav-item megamenu-item-link"><a data-categorycode="" href="https://www.acehardware.com/sales-specials">Top Sales & Specials <i class="icon chevron right aceRed"></i></a></li><li class="mz-subnav-item megamenu-item-link"><a data-categorycode="" href="https://www.acehardware.com/clearance">Clearance <i class="icon chevron right aceRed"></i></a></li><li class="mz-subnav-item megamenu-item-link"><a data-categorycode="" href="https://www.acehardware.com/ace-rewards-offers">Ace Rewards Offers <i class="icon chevron right aceRed"></i></a></li></ul></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Local_Ad"><label class="menuToggle-labe menuLabelToggle" for="navToggle-Local_Ad" style="display: none" >showAll</label><a class="menu-link-top" href="/local-ad" > Local Ad </a></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-The_Paint_Studio"><label class="menuToggle-labe menuLabelToggle" for="navToggle-The_Paint_Studio" style="display: none" >showAll</label><a class="menu-link-top" href="https://www.acehardware.com/thepaintstudio" > The Paint Studio </a></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Ace_Project_Place"><label class="menuToggle-labe menuLabelToggle" for="navToggle-Ace_Project_Place" style="display: none" >showAll</label><a class="menu-link-top" href="/acerewardstv" > Ace Project Place </a></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Ace_Handyman_Services"><label class="menuToggle-labe menuLabelToggle" for="navToggle-Ace_Handyman_Services" style="display: none" >showAll</label><a class="menu-link-top" href="https://www.acehandymanservices.com/?utm_source=acehardware.com&utm_medium=referral&utm_campaign=header_link&source=ace_site" target="_blank" > Ace Handyman Services </a></div></li><li class="megaMenu"><div class="menu-head mz-sitenav-item"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Solid_Joint_Pliers"><label class="menuToggle-labe menuLabelToggle" for="navToggle-Solid_Joint_Pliers" style="display: none" >showAll</label><a class="menu-link-top" href="/solid-joint-pliers" > Solid Joint Pliers </a></div></li><li class="mz-sitenav-item"><div id="mz-drop-zone-navMenu" class="mz-drop-zone" ></div></li></ul></div></nav></div><div id="pageheader-wrapper" class="pageheader-wrapper"><div id="pageheader-container" class="react-rds"><div class="desktop-nav-wrapper"><nav aria-label="account section" data-cma-hide="true" class="utility-nav-transition visible"><div class="mz-utilitynav"><a id="top"></a><div class="col-xs-12 col-lg-6 hidden-xs freePickup"><div></div></div><ul class="col-xs-hidden col-lg-6 mz-utilitynav-list"><li class="mz-utilitynav-item headerClick"><a class="rds-text-link inverted" rel="noopener noreferrer" href="/store-locator">Store Locator</a></li><li class="mz-utilitynav-item b2b-nav-item b2b-menu headerClick"><a class="rds-text-link inverted" rel="noopener noreferrer" href="/b2b-home">Business Accounts</a></li><li class="mz-utilitynav-item headerClick"><a class="rds-text-link inverted" rel="noopener noreferrer" href="/ace-rewards">Ace Rewards</a></li></ul></div></nav><div style="margin-top:34.5px" class="desktop-nav-transition"><div class="tier-centered"><div class="navigation-tier-1"><div class="tier-1-row-desktop"><div class="storeInfoContainer"></div><div id="account-info-container" class="accountInfoContainer"><button aria-label="account sign-in" class="signup-header" tabindex="0"><div class="header-image"><img src="/resources/images/header-circle-user-regular.svg" class="general-header-style" alt="user circle logo" style="width:24px;height:24px"/></div><div class="signup-text"><div class="signup-greeting data-mask">Hi there!</div></div><img src="/resources/images/header-angle-down-nav.svg" alt="arrow icon" class="signup-arrow general-header-style"/></button><div class="cart-header"><a aria-label="cart" href="/cart"><img src="/resources/images/header-cart-shopping.svg" class="general-header-style" alt="shopping cart icon" style="width:26.75px;height:24px"/></a><span id="cart-monitor" class="tabletHidden hidden-large"></span></div></div></div></div></div><div class="header-divider"></div><div class="tier-centered"><div class="navigation-tier-2"><div class="tier-2-row-desktop"><div class="tier-2-navigation-section-desktop"><div id="brandingHeader" class="branding-header"><div class="mz-storebranding"><a class="logo-link" href="/" title="Ace Hardware">Ace Hardware<img src="/resources/images/ace/ace-logo-100-2.svg" class="store-location-logo-svg" alt="Store Location Logo"/></a></div></div><div class="navigation-state-banner"><button id="shopMenuButton" class="navigation-state rds-btn-text state-button"><div class="state-button-text">Shop</div><img src="/resources/images/header-angle-down-nav.svg" alt="arrow icon" class="menu-arrow general-header-style"/></button><button id="servicesMenuButton" class="navigation-state rds-btn-text state-button"><div class="state-button-text">Services</div><img src="/resources/images/header-angle-down-nav.svg" alt="arrow icon" class="menu-arrow general-header-style"/></button><button id="projectsMenuButton" class="navigation-state rds-btn-text state-button"><div class="state-button-text">Projects & Tips</div><img src="/resources/images/header-angle-down-nav.svg" alt="arrow icon" class="menu-arrow general-header-style"/></button><button id="savingsMenuButton" class="navigation-state rds-btn-text state-button"><div class="state-button-text">Savings</div><img src="/resources/images/header-angle-down-nav.svg" alt="arrow icon" class="menu-arrow general-header-style"/></button></div></div><div class="search-header search-padding"><div class="suggestive-text-input-container"><form id="searchbox" class="custom-searchbox" action="/search"><div class="input-search-wrapper' $={isFocused ? 'focused' : ''}" style="position:relative"><span style="position:absolute;top:50%;left:10px;transform:translateY(-50%);z-index:1004"><i id="header-search-icon" class="fa-regular fa-magnifying-glass " style="color:"></i><span class="placeholder-search-text ">What can we help you find?</span></span><input type="text" id="desktop-search" aria-label="Search what can we help you find?" value="" class="suggestive-text-input data-whitelist" style="border-radius:8px;padding-left:40px" autoComplete="off" name="query"/></div></form><div class="backdrop"></div></div></div></div></div></div></div></div><div class="mobile-nav-wrapper"><div><div class="navigation-tier-1"><div class="storeInfoContainer"></div></div><div class="header-divider"></div><div class="navigation-tier-2"><div class="tier-2-row"><button class="mob-menu" aria-label="mobile menu"><div class="mobile-nav-btn col-xs-3 col-sm-2"><img alt="Menu" width="22" height="20" src="/resources/images/ace/header/icon-hamburgermenu.svg" style="width:22px" class="general-header-style"/></div></button><div id="brandingHeader" class="branding-header"><div class="mz-storebranding"><a class="logo-link" href="/" title="Ace Hardware">Ace Hardware<img src="/resources/images/ace/ace-logo-100-2.svg" class="store-location-logo-svg" alt="Store Location Logo"/></a></div></div><div id="account-info-container" class="accountInfoContainer"><button aria-label="account sign-in" class="signup-header" tabindex="0"><div class="header-image"><img src="/resources/images/header-circle-user-regular.svg" class="general-header-style" alt="user circle logo" style="width:24px;height:24px"/><span class=""></span></div></button><div class="cart-header"><a aria-label="cart" href="/cart"><img src="/resources/images/header-cart-shopping.svg" class="general-header-style" alt="shopping cart icon" style="width:26.75px;height:24px"/></a><span id="cart-monitor" class="tabletHidden hidden-large"></span></div></div></div><div class="tier-2-row" style="justify-content:center" id="static-search-container"><div class="search-header search-padding" style="width:100%"><div class="mz-searchbox" style="margin:0px"><div class="suggestive-text-input-container"><form id="searchbox" class="custom-searchbox" action="/search"><div class="input-search-wrapper' $={isFocused ? 'focused' : ''}" style="position:relative"><span class="mobile-search-icon-wrapper" style="position:absolute;top:50%;left:10px;transform:translateY(-50%);z-index:1004"><i id="header-search-icon" class="fa-regular fa-magnifying-glass mobile-search-icon" style="color:"></i><span class="placeholder-search-text mobile-search-icon">What can we help you find?</span></span><input type="text" id="desktop-search" aria-label="Search what can we help you find?" value="" class="suggestive-text-input data-whitelist" style="border-radius:8px;padding-left:40px" autoComplete="off" name="query"/></div></form><div class="backdrop"></div></div></div></div></div></div></div></div></div></div><div class="col-xs-12"><div id="mz-drop-zone-header" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"></div></div></div></div></div></div><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"></div></div></div></div></div></div><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"></div></div></div></div><div role="main" id="page-content" class="mz-l-pagecontent mz-customer-service-container"><div id="scrim-overlay-container" class="react-rds"></div><script type="text/json" id="data-mz-preload-customer">{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","name":"customer-service","extension":"","documentTypeFQN":"web_page@mozu","listFQN":"pages@mozu","publishState":"active","properties":{"title":"Customer Service","meta_title":"Ace Hardware Customer Service","page_type_definition":"customer-service","link_title":"Customer Service","hidden":false,"redirect_url":"","meta_description":"Shop on acehardware.com and have your items shipped to your home. For quicker delivery, please select Next Day or Second Day shipping. \n","dropzones":[{"build":"CALIENTE","id":"shipping-free-store-pickup","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShipping \u0026 Free Store Pickup\u003c/h2\u003e\n \u003cp\u003e \u003ch2 class=\u0022customer-service-title\u0022\u003eShip to Home\u003c/h2\u003e\n \u003cp\u003eShip to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.\n \u003cp\u003eHere’s how Ship-to-Home works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eOnce you have selected an item, click the \u0027Add to Cart button\u0027 and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.\u003c/li\u003e\n \u003cli\u003eContinue to proceed through the checkout process through to order completion.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email with your shipment tracking information.\u003c/li\u003e\n \u003cli\u003eFor quicker delivery, please select Next Day or Second Day shipping.\u003c/li\u003e\n \u003cli\u003eAfter you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.\n\n\u003cp\u003eYou can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.\n\n\u003cp\u003ePlease note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. \n\n\u003cp\u003eSee below for shipment arrival timing:\n\n \u003cul\u003e\n \u003cli\u003eNext Day Shipping (Arrives Next Business Day)\u003c/li\u003e\n \u003cli\u003eSecond Day Shipping (Arrives within 2 Business Days)\u003c/li\u003e\n \u003cli\u003eStandard Ground Shipping (Arrives in 3 to 8 Business Days)\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFree Store Pickup\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Store:\u003c/span\u003e\n \u003cp\u003eIn a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Store works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email.\u003c/li\u003e\n \u003cli\u003eNext you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Warehouse:\u003c/span\u003e\n \u003cp\u003eWhen an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Warehouse works:\n\u003cul\u003e \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.\u003c/li\u003e\n \u003cli\u003eNext, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"f40c308c-14ef-4212-89ea-aae5e50404b6"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"active"}},{"build":"CALIENTE","id":"delivery-of-your-items","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eDelivery of Your Items\u003c/h2\u003e\n\n \u003cp\u003eFulfillment of your order can take anywhere from one to eight full business days, depending on your location and the shipping method you select. Business days are Monday-Friday, excluding federal holidays within the United States. \n \n\u003cp\u003eWhen you go to pick up your order, or when it is delivered you should immediately inspect the carton for any potential damage. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:\n\n \u003cul\u003e\n \u003cli\u003eAccept the package, but make a note of the damage on the receipt, sign and date it. If you were present at the time of delivery, your delivery person and/or store should also sign the slip and leave a copy for your records.\u003c/li\u003e\n \u003cli\u003eIf there is extensive damage to the carton, contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.\u003c/li\u003e\n \u003c/ul\u003e\n\n\u003cp\u003eFor more information regarding Ship to Home, \u003ca href=\u0022/ship-to-home\u0022\u003eClick Here\u003c/a\u003e.\u003c/p\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"66f5dc16-bc1b-4ea7-8dd7-67c67fe1e8ac"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"assembly-of-your-items","rows":[],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"personalized-products-product-information","rows":[],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"personalized-products-returns","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"personalized-products-payments-pricing","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"personalized-products-information","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"free-store-pickupcurbside","rows":[],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"shipping-delivery-pickup","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShipping, Delivery \u0026 Pickup\u003c/h2\u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShip to Home\u003c/h2\u003e\n \u003cp\u003eShip to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.\n \u003cp\u003eHere’s how Ship-to-Home works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eOnce you have selected an item, click the \u0027Add to Cart button\u0027 and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.\u003c/li\u003e\n \u003cli\u003eContinue to proceed through the checkout process through to order completion.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email with your shipment tracking information.\u003c/li\u003e\n \u003cli\u003eFor quicker delivery, please select Next Day or Second Day shipping.\u003c/li\u003e\n \u003cli\u003eAfter you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.\n\n\u003cp\u003eYou can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.\n\n\u003cp\u003ePlease note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. \n\n\u003cp\u003eSee below for shipment arrival timing:\n\n \u003cul\u003e\n \u003cli\u003eNext Day Shipping (Arrives Next Business Day)\u003c/li\u003e\n \u003cli\u003eSecond Day Shipping (Arrives within 2 Business Days)\u003c/li\u003e\n \u003cli\u003eStandard Ground Shipping (Arrives in 3 to 8 Business Days)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou have 30 days from the time of package delivery per the carrier, to report an issue with your order.\u003c/p\u003e\n\u003ch2 class=\u0022customer-service-title\u0022\u003eDelivery from Store\u003c/h2\u003e\n \u003cp\u003e\nDelivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can\u0027t make it into the store, Delivery from Store is for you.\n\n\u003cp\u003eHere is how Delivery from Store works:\n\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n\u003cli\u003eIf your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.\u003c/li\u003e\n\u003cli\u003eDelivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.\u003c/li\u003e \n\u003cli\u003eYou may choose Delivery from Store in the cart.\u003c/li\u003e\n\u003cli\u003eDuring checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select \u0022unattended\u0022 delivery. At this point you are ready to place your order.\u003c/li\u003e\n\u003cli\u003eUpon receipt of your order, we will confirm whether or not the items in your order are in stock and available.\u003c/li\u003e\n\u003cli\u003eYou will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled.\u003c/li\u003e \n\u003cli\u003eFor attended and unattended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.\u003c/li\u003e\n\u003cli\u003eYour local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee. \u003c/li\u003e\n\u003cli\u003eIf your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.\u003c/li\u003e\n\u003cli\u003eFor attended delivery, you or your representative must be 18 years of age or older and a signature is required.\u003c/li\u003e\n\u003cli\u003eIf you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled. \u003c/li\u003e\n\u003cli\u003eDelivery fee will be shown in checkout. \u003c/li\u003e\n\u003cli\u003eAce Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.\n\u003cp\u003eA handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.\n\u003c/li\u003e\n\n \u003c/ul\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFree Store Pickup\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Store:\u003c/span\u003e\n \u003cp\u003eIn a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Store works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email.\u003c/li\u003e\n \u003cli\u003eNext you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Warehouse:\u003c/span\u003e\n \u003cp\u003eWhen an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Warehouse works:\n\u003cul\u003e \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.\u003c/li\u003e\n \u003cli\u003eNext, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cdiv\u003e\n \u003cp style=\u0022font-weight:bold;\u0022\u003eCurbside Pickup at Ace\u003c/p\u003e\n \u003cp\u003eAce is here to help. Place your order on acehardware.com and pick up Curbside at your local store.\u003c/p\u003e\n \u003cp\u003eHow it works:\u003c/p\u003e\n \u003col\u003e\n \u003cli\u003eORDER – Order on acehardware.com and select Free Store Pickup during checkout\u003c/li\u003e\n \u003cli\u003eDRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace\u003c/li\u003e\n \u003cli\u003eCALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.\u003c/li\u003e\n \u003c/ol\u003e\n \u003cp\u003eAvailable at participating locations.\u003c/p\u003e\n\u003c/div\u003e\n\n \u003cp\u003e\u003cbr\u003eFor questions regarding shipping of personalized products, please visit the \u003ca href=\u0022https://personalize.acehardware.com/faq\u0022\u003eFrequently Asked Questions\u003c/a\u003e on the \u003ca href=\u0022https://personalize.acehardware.com/\u0022\u003ePersonalize It With Ace Powered by Lapine\u003c/a\u003e microsite.\u003c/p\u003e\n \u003cp\u003ePersonalized products are excluded from Free Store Pickup. For any other questions regarding personalized products, please visit the \u003ca href=\u0022https://personalize.acehardware.com/faq\u0022\u003eFrequently Asked Questions\u003c/a\u003e on the \u003ca href=\u0022https://personalize.acehardware.com/\u0022\u003ePersonalize It With Ace Powered by Lapine\u003c/a\u003e microsite.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"95c06f90-e70f-4533-a28e-faabbd3aa6da"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"free-store-pickup","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFree Store Pickup\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Store:\u003c/span\u003e\n \u003cp\u003eIn a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item(s) must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Store works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email.\u003c/li\u003e\n \u003cli\u003eNext you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Warehouse:\u003c/span\u003e\n \u003cp\u003eWhen an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Warehouse works:\n\u003cul\u003e \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 2 hours before store closing and the item(s) were in stock in the store, you may pick up your order the same day it was placed.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.\u003c/li\u003e\n \u003cli\u003eNext, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cdiv\u003e\n \u003cp style=\u0022font-weight:bold;\u0022\u003eCurbside Pickup at Ace\u003c/p\u003e\n \u003cp\u003eAce is here to help. Place your order on acehardware.com and pick up Curbside at your local store.\u003c/p\u003e\n \u003cp\u003eHow it works:\u003c/p\u003e\n \u003col\u003e\n \u003cli\u003eORDER – Order on acehardware.com and select Free Store Pickup during checkout\u003c/li\u003e\n \u003cli\u003eDRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace\u003c/li\u003e\n \u003cli\u003eCALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.\u003c/li\u003e\n \u003c/ol\u003e\n \u003cp\u003eAvailable at participating locations.\u003c/p\u003e\n\u003c/div\u003e\n\n \u003cp\u003ePersonalized products are excluded from Free Store Pickup. For any other questions regarding personalized products, please visit the \u003ca href=\u0022https://personalize.acehardware.com/faq\u0022\u003eFrequently Asked Questions\u003c/a\u003e on the \u003ca href=\u0022https://personalize.acehardware.com/\u0022\u003ePersonalize It With Ace Powered by Lapine\u003c/a\u003e microsite.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"5435f701-cdc4-4d2e-b60e-bc9469733354"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"safety-security-and-privacy","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"\u003cstyle\u003e\n\t .customer-service-section{\n\t font-family: \u0022Open Sans\u0022;\n\t color:#666666;\n\t }\n\t .customer-service-title{\n\t font-family: \u0022Roboto Slab\u0022;\n\t }\n\t .bold{\n\t font-weight: 700;\n\t }\n\t .underline{\n\t text-decoration: underline;\n\t }\n\t\t.pp_indent{\n\t\t\tmargin-left: 30px;\n\t\t}\n\n\t\t.pp_table{\n\t\t\tborder: 1px solid #666;\n\t\t}\n\n\t\t.pp_table th{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\t.pp_table td{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\u003c/style\u003e\n\t\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\t\n\u003ch2 class=\u0022customer-service-title\u0022\u003eSafety, Security \u0026 Privacy\u003c/h2\u003e\n\n\t \u003ch2 class=\u0022customer-service-title\u0022\u003ePrivacy Policy\u003c/h2\u003e\n\t \u003cp\u003eThis Privacy Policy was last revised on and is effective as of 6/30/2020.\u003c/p\u003e\n\n\t\u003cp\u003eThis Privacy Policy forms part of your legal agreement with Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, \u0022Ace\u0022 or \u0022we\u0022 or \u0022us\u0022) under Ace’s \u003ca href=\u0022/terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e. By downloading, installing, accessing, or using any of the Online Services (as defined below) or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.\u003c/p\u003e \n\n\t\u003cp\u003eNote for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws. If you reside outside the United States, do not access or use the Online Services.\u003c/p\u003e\n\n\t\u003cp\u003eAce recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our general information collection, use and sharing practices for (i) our websites, mobile applications, and other online, digital, and mobile services, applications and platforms that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them (collectively, \u0022Online Services\u0022), (ii) online communications through or related to the Online Services, (iii) offline communications through our Customer Care Department in connection with the Online Services, and (iv) our Ace Rewards program.\u003c/p\u003e \n\n\t\u003cp\u003eIf you have any questions regarding this Privacy Policy, please contact our Customer Service Department by email at \u003ca href=\u0022mailto:carecenter@acehardware.com\u0022\u003ecarecenter@acehardware.com\u003c/a\u003e or by phone at 888-827-4223.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003e\u003cu\u003eWhat Information About Me Is Collected And How Does Ace Use It?\u003c/u\u003e\u003c/b\u003e\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003eInformation You Choose to Provide\u003c/b\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe collect and store information, including personal information, that you choose to submit to us by entering it into the Online Services, providing it to a Customer Care representative, or providing it to us in some other manner. For example, information will be collected when you open or manage accounts (such as an online account or an Ace Rewards membership account), when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries, and/or when you otherwise voluntarily submit or provide information to us. The information that you may provide to us includes, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, Ace Rewards membership ID numbers, payment information, Ace account usernames and passwords, information regarding orders, birth month, demographic information, and information regarding interests and preferences. You can choose not to submit this information to us, but you may not be able to complete transactions (such as opening or accessing an account or purchasing a product on the Online Services) unless you provide the required information.\u003c/p\u003e \n\n\t\u003cp\u003eThis information is used for the purpose for which it was collected. For example, the information is used to process, track, and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters, and other communications you have requested, to administer and fulfill sweepstakes and contests (including tax reporting), to post product reviews and other content provided by you, and to provide customer service.\u003c/p\u003e \n\n\t\u003cp\u003eWe may also generally use this information to conduct audits, to manage our information and financial systems, to prevent, identify, and investigate malicious or illegal activity, fraud, and security matters, to evaluate and improve our products, services, merchandise, Online Services, and customer service, to contact you about sales, product recommendations, special offers, and new site features from Ace and other selected vendors, to promote and market our business, products, and services to you and to engage service providers, to track, measure, and improve the effectiveness of our marketing, including digital marketing, to comply with your preferences regarding marketing communications, and for administrative and analytical purposes. In addition, we may use this information for any other purpose you have authorized.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cb\u003eInformation We Collect Automatically Through Technologies\u003c/b\u003e\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eCookies and Other Technologies\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eLike many online services, we collect and store certain information automatically whenever you interact with our Online Services. For example, we collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the Online Services. We also collect information regarding customer traffic patterns and usage and mobile application usage data. We may use this information in combination with other information we have about you, including personal information.\u003c/p\u003e \n\n\t\u003cp\u003eAce uses cookies, which are small data files created by a Web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Online Services to function properly. For example, they help us to identify account holders and Ace Rewards members and to optimize the log-in, account management, and shopping experience. They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences and provide a personalized experience on the Online Services.\u003c/p\u003e \n\n\t\u003cp\u003eMost browsers accept cookies by default but allow you to block or delete them. If you restrict cookies, you may not be able to use some features of the Online Services. To learn more about cookies and how to disable them, please consult the \u0022Help\u0022 feature of your browser or your device\u0027s user guide.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cu\u003eAnalytics\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eAce also use cookies and other technologies to implement analytics tools, including Google Analytics, that help us understand how the Online Services are performing, how you engage with the Online Services, and how you interact with our advertisements and communications. The information we collect using Google Analytics, which may be shared with Google, doesn’t include names or contact information, but may include Ace Rewards membership ID numbers, IP addresses, and activity on the Online Services. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: \u003ca href=\u0022https://www.google.com/policies/privacy/partners/\u0022 target=\u0022_blank\u0022\u003ehttps://www.google.com/policies/privacy/partners/\u003c/a\u003e.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eInterest-Based Advertising\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe and our advertising vendors use online technologies, including cookies and pixel tags, to collect information about your online activities over time and across third-party websites and platforms. These technologies enable us or our vendors, including Google, to recognize a unique cookie or pixel tag placed by us or our vendors when you accessed the Online Services or by an entity when you visited a non-affiliated website or platform. This information is used to manage advertising effectiveness and provide you with online advertisements, including advertisements on unaffiliated websites and platforms, more likely to be of interest to you. These technologies also allow us to learn which advertisements bring users to our Online Services and to manage affiliate advertising.\u003c/p\u003e\n\n\t\u003cp\u003eFor more information about interest-based advertising (often referred to as online behavioral advertising or targeted advertising) and how to manage your preferences for interest-based ads, please visit the following third- party websites:\u003c/p\u003e\n\n\t\u003cp\u003eTo opt out of receiving interest-based advertisements from members of the Digital Advertising Alliance (DAA), please visit the DAA website at: \u003ca href=\u0022https://www.aboutads.info/choices\u0022 target=\u0022_blank\u0022\u003ewww.aboutads.info/choices\u003c/a\u003e\u003c/p\u003e\n\n\t\u003cp\u003eTo opt out of receiving interest-based advertisements from members of the Network Advertising Initiative (NAI), please visit the NAI website at: \u003ca href=\u0022http://www.networkadvertising.org/choices\u0022 target=\u0022_blank\u0022\u003ewww.networkadvertising.org/choices\u003c/a\u003e\u003c/p\u003e\n\n\t\u003cp\u003ePlease note that these opt-out mechanisms are browser and device specific. If you wish to opt-out of interest-based advertising across all browsers and devices, you need visit the above websites from each browser and device you use. Please consult your device’s user guide or visit the Google Play Support Center or the Apple Support Center for more information on managing interest-based advertisements in a mobile environment. Please be aware that if you opt out of receiving interest-based advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cu\u003eDo Not Track Signals\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eAlthough your browser may deliver a Do Not Track signal to the Online Services, at present Ace does not respond to such signals.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eLocation Information\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may collect information about your location when you access or use our Online Services.\u003c/p\u003e\n\n\t\u003cp\u003eWe use your IP address to derive information regarding your location (such as longitude and latitude) including Google MAPS. For more information about Google’s privacy policies, please visit \u003ca href=\u0022http://www.google.com/policies/privacy\u0022 target=\u0022_blank\u0022\u003ehttp://www.google.com/policies/privacy\u003c/a\u003e. If you access or use our Online Services from a mobile device, we may collect geolocation information from your mobile device, but only with your authorization. Location information is used to assign you to a local Ace Hardware store and to customize certain features of the Online Services, such as the store locator feature, local advertising, and product selection, availability and pricing. We may also use this information to send push notifications customized to your location if you have authorized us to send them to your mobile device. Push notifications, which appear on the screen of your mobile device in the form of a badge, alert, or banner, allow mobile applications to send information to your mobile device even when the application is not in use. You may choose to receive push notifications without consenting to the collection of geolocation information, but the messages you receive will not be customized for your location. Your mobile device\u0027s operating system may store your authorization to provide us with information regarding your location. While your authorization is active, if you access or request location-based services from our Online Services, your mobile device will provide us with your location without additional authorization from you. If you would like to disable location services in connection with our mobile website, please consult your mobile device\u0027s user guide for instructions on clearing cookies. If you would like to disable location services and/or push notifications in connection with our mobile app, adjust your mobile device settings according to the instructions in your mobile device\u0027s user guide.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eOther Information\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may collect and store information about you that we receive from other sources, such as the U.S Postal Service National Change of Address (NCOA) service and providers of consumer data, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you. In addition, if you interact with a social media platform (such as Facebook, Twitter, or Instagram) via the Online Services, the platform may share information with us such as product sharing. We recommend that you review the privacy policy of each social media platform you use for more information about their privacy practices. We may combine the information about you that we receive from these entities with other information we have about you.\u003c/p\u003e \n\n\t\u003cp\u003eWe may also collect information from you regarding another entity or person. For instance, if you want to use a \u0022forward to a friend\u0022 or similar feature on our Online Services to send communications to a person, we will collect that person\u0027s name and email address from you. We will use this information only to send your communication and will not use the information you provide to otherwise contact the person.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cu\u003eIs Information Collected From Children?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eThe Online Services and Ace Rewards program are intended for adults. We do not sell any items ordered through our Online Services directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not enroll in the Ace Rewards program or use our Online Services to submit orders or purchase any items. In addition, we do not collect online any Personal Information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Online Services only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.\u003c/p\u003e\n\n\t\u003cp\u003eCalifornia minors (under 18 years of age) may in certain circumstances request and obtain removal of content or information they posted to the Online Services. If you are a California minor, you may make a removal request by contacting us by email at carecenter@acehardware.com or by phone at 888-827-4223.\u003c/p\u003e\n\n\t\u003cp\u003eWe do not sell information about persons under the age of 16.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eWith Whom Do You Share Information?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may share non-identifying information that we have collected for a variety of purposes, including marketing. Non-identifying information includes information such as the number of users who accessed or used our Online Services during a specific time period or purchased a specific product through the Online Services, device information, and system and application software.\u003c/p\u003e\n\n\t\u003cp\u003eWe may share your Personal Information as described elsewhere in this Privacy Policy and as follows:\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eAce Affiliates\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eAce may transfer personal information to its subsidiaries and corporate affiliates, including future subsidiaries and affiliates.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eAce Hardware Stores\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may share personal information with Ace Hardware stores in order to facilitate shipping, delivery, and assembly services related to purchases made on the Online Services, to assist in the resolution of disputes or customer services issues, to facilitate your membership in the Ace Rewards program, and to enable Ace Hardware stores to conduct their own marketing activities. Please note that most Ace Hardware stores are independently owned and operated, although some stores are owned by Ace affiliates.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cu\u003eService Providers\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe engage service providers to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Online Services, management of customer accounts and Ace Rewards accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, advertising, market research, marketing and promotional activities and communications, affiliate advertising, sweepstakes and contest administration and fulfillment, Online Services evaluation, data analysis and data cleansing.\u003c/p\u003e\n\n\n\t\u003cp\u003e\u003cu\u003eSocial Media and Advertising Platforms\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may use social media and advertising platforms, such as Facebook® and Google, to serve advertisements to you or to third parties that the platform determines are similar to you. In order to offer these ads, we may share your personal information, such as email addresses or phone numbers, in hashed or unhashed format, with the platform provider, which can match this information to a particular platform user.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eMarketing\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may make your personal information, together with information regarding your preferences, activity, purchases, and demographics, available to affiliates for purposes of conducting marketing activities on behalf of Ace, the affiliates, and/or or any other service providers.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eLaw, Security and Protection of Rights\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe, or those with whom we have shared personal information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it or expressly permits it; we have received a court order or administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Ace, our retailers, or any of our respective affiliates, business partners, customers, users of the Online Services or others. We may also disclose Personal Information to enforce this Privacy Policy and the Terms of Use, to troubleshoot problems, and to resolve disputes (including, without limitation, in connection with litigation or arbitration of any dispute between you and Ace or to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf).\n\n\t\u003cp\u003e\u003cu\u003eSale, Transfer or Reorganization of Business\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe reserve the right to transfer your personal information in connection with the sale or transfer of all or a portion of the business or assets of Ace to an entity in the event of a corporate transaction.\u003c/p\u003e\n\n\t\u003cp\u003eIn addition to the foregoing circumstances, we may share your personal information when you authorize us to do so.\u003c/p\u003e \n\n\t\u003cp\u003e\u003cb\u003eWhat Steps Are Taken To Keep Personal Information Secure?\u003c/b\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe use various security measures to protect personal information that we collect. However, we cannot guarantee that your personal information will be secure from disclosure or misuse, either by accident or by unauthorized access or use.\u003c/p\u003e \n\n\t\u003cp\u003eIn order to help protect your personal information, you should keep your account usernames and passwords secure and not provide them to others. If we request that you re-set your username and/or password, please do so promptly. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please contact our Customer Care Department by email at \u003ca href=\u0022mailto:carecenter@acehardware.com\u0022\u003ecarecenter@acehardware.com\u003c/a\u003e or by phone at 888-827-4223.\u003c/p\u003e\n\n\n\n\t\u003cp\u003e\u003cu\u003eHow Can I Access, Correct and Update Personal Information?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eIf you are an account holder, you can access, correct, and update certain personal information by accessing your account through the Online Services, by clicking on the Sign In/Register button located on the acehardware.com home page. If you are an account holder with an Ace Rewards membership, you can update your Ace Rewards profile by linking your Ace Rewards account to your online account. You can also update certain personal information by contacting our Customer Care department by email at \u003ca href=\u0022mailto:carecenter@acehardware.com\u0022\u003ecarecenter@acehardware.com\u003c/a\u003e or by phone at 888-827-4223. Please note that you may not be able to access or update all information we have about you.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eCan I Indicate Whether or Not I Want To Receive Promotional Communications?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eThere are several ways in which you can tell us whether or not you want to receive promotional communications from us. If you are an account holder, you can indicate email preferences by accessing your account through the Online Services. If you place an order through the on Online Services, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to indicate your preferences by clicking on an \u0022unsubscribe\u0022 hyperlink contained in promotional emails we send you or following the \u0022unsubscribe\u0022 instructions in a notification or other message type. Even if you unsubscribe from our emails, you may continue to receive promotional emails from Ace Hardware stores. To unsubscribe from promotional email communications from an Ace Hardware store, please follow the instructions for unsubscribing in the store’s email. If you no longer wish to receive push notifications on your mobile device, please consult your mobile device\u0027s user guide for instructions on how to disable push notifications.\n\n\t\u003cp\u003e\u003cu\u003eWhat Happens When I Link To or From Another Web Site or Use Social Media or Product Review Features?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eOther Ace websites, applications and digital services may be governed by different privacy policies. Please read the privacy policy posted on each Ace website, application or other digital service that you visit to understand the information collection, use and sharing practices that apply.\u003c/p\u003e\n\n\t\u003cp\u003eOur Online Services may contain links to other websites, applications or services operated by others. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, applications or services, including websites, applications or services operated by Ace Hardware stores, which are independently owned and operated.\u003c/p\u003e\n\n\t\u003cp\u003eIf you have accessed our Online Services through a link from certain of our advertising or marketing partners, our Online Services may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.\u003c/p\u003e\n\n\t\u003cp\u003eOur Online Services offer you the ability interact with social media platforms, such as Facebook®, Twitter®, and Instagram®, and social commerce networks, such as PowerReviews. Please be advised that product reviews, user generated content, and other information you post or share with these platforms and networks, and any information gathered by the platforms and networks, will be governed by the privacy policy and terms of use of the applicable platform or network and not by this Privacy Policy. Please remember than any information you disclose in this manner will be publicly available. For example, any content you submit in connection with a product review may be posted on publicly-facing third-party websites in the PowerReviews network.\u003c/p\u003e\n\n\t\u003cp\u003eWe encourage you to read the privacy policy and terms of use posted on each and every website, application, platform, network, or service that you access or use.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eWhat About Contests and Sweepstakes?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWhen we run a contest or sweepstakes through our Online Services, it will be accompanied by a set of rules. If our use of your personal information gathered in connection with the contest or sweepstakes entry process is different from the terms of this Privacy Policy, the rules for such contest/sweepstakes will specify how that information will be used. If you win a contest or sweepstakes, additional provisions regarding the use of your personal information may be included in required winner\u0027s affidavits and releases.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eHow Will I Be Informed About Changes Regarding This Privacy Policy?\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eWe may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with an updated effective date. You should check this page periodically to see if any recent changes to this Privacy Policy have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post any such changes, you agree to the terms of the Privacy Policy as modified.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003eAdditional Information for California Residents\u003c/b\u003e\u003c/p\u003e\n\t \n\t\u003cp\u003eThe following provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act (\u0022CCPA\u0022). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this portion of our Privacy Policy is intended to satisfy that requirement.\u003c/p\u003e\n\n\t\u003cp\u003eUnder the CCPA, \u0022personal information\u0022 is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Please note that this definition of personal information applies to only this section of our Privacy Policy.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eCategories of Personal Information that We Collect, Disclose, and Sell\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eBelow please find the categories of personal information about California residents that we collect, sell, and/or disclose to third parties or service providers for a business purpose. Please see the sections above \u0022What Information About Me Is Collected And How Does Ace Use It?\u0022 and \u0022With Whom Do You Share Information? \u0022for additional details regarding personal information collection, use, and disclosure.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cu\u003eSources of Personal Information\u003c/u\u003e\u003c/p\u003e\n\n\t\u003cp\u003eAs further described in the What Information About Me Is Collected And How Does Ace Use It? section above, we may collect the categories of personal information identified below from the following sources:\u003c/p\u003e\n\t\u003cdiv class=\u0022pp_indent\u0022\u003e\n\t\t\u003cp\u003e\n\t\t\t\u003cul\u003e\n\t\t\t\t\u003cli\u003eDirectly from the individual\u003c/li\u003e\n\t\t\t\t\u003cli\u003eAce Hardware stores\u003c/li\u003e\n\t\t\t\t\u003cli\u003eBusiness customers/clients\u003c/li\u003e\n\t\t\t\t\u003cli\u003eSocial networks\u003c/li\u003e\n\t\t\t\t\u003cli\u003eMarketing Vendor\u003c/li\u003e\n\t\t\t\t\u003cli\u003eProduct Vendor\u003c/li\u003e\n\t\t\t\u003c/ul\u003e\n\t\t\u003c/p\u003e\n\t\u003c/div\u003e\n\n\n\u003cdiv style=\u0022overflow: auto;\u0022\u003e\n\t\u003ctable class=\u0022pp_table\u0022\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003cth width=\u002232%\u0022\u003eCategories of Personal Information\u003c/th\u003e\n\t\t\t\u003cth width=\u002210%\u0022\u003eDo we collect?\u003c/th\u003e\n\t\t\t\u003cth width=\u002215%\u0022\u003eDo we disclose for business purposes?\u003c/th\u003e\n\t\t\t\u003cth width=\u002210%\u0022\u003eDo we sell?\u003c/th\u003e\n\t\t\t\u003cth width=\u002233%\u0022\u003eCategories of Third Parties to Whom Personal Information was Sold or Disclosed for a Business Purpose\u003c/th\u003e\n\t\t\u003c/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003eNAME, CONTACT INFORMATION AND IDENTIFIERS:\u003c/b\u003e Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003eCUSTOMER RECORDS:\u003c/b\u003e Paper and electronic customer records containing personal information, such as name, address, email address, and telephone number.\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003ePURCHASE HISTORY AND TENDENCIES:\u003c/b\u003e Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003eUSAGE DATA:\u003c/b\u003e Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\n\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003eGEOLOCATION DATA:\u003c/b\u003e precise geographic location information about a particular individual or device\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003eAUDIO/VISUAL:\u003c/b\u003e Audio and electronic information.\u003c/td\u003e\n\t\t\t\u003ctd\u003eNO\u003c/td\u003e\n\t\t\t\u003ctd\u003eNO\u003c/td\u003e\n\t\t\t\u003ctd\u003eNO\u003c/td\u003e\n\t\t\t\u003ctd\u003e\u0026nbsp;\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cb\u003ePROFILES AND INFERENCES:\u003c/b\u003e Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eYES\u003c/td\u003e\n\t\t\t\u003ctd\u003eBusiness to Business Companies, Communication Services Companies, Consumer Services Companies, Data Analytics Providers, Operating Systems and Platforms, Social Networks, Consumer Data Resellers, Financial Services Companies, Lifestyle \u0026 Interest Product Companies, Manufacturing Companies, Technology/Computer Software Companies, Telecommunications Companies, Affiliates not under the Ace brand, Advertising Networks, and Internet Service Providers\u003c/td\u003e\n\t\t\u003c/tr\u003e\n\n\t\u003c/table\u003e\n\t\u003c/div\u003e\n\n\t\u003cp\u003e\u003cb\u003eCalifornia Residents’ Rights\u003c/b\u003e\u003c/p\u003e\n\n\t\u003cp\u003eCalifornia law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003e\u003ci\u003eRight to Opt-out.\u003c/i\u003e\u003c/b\u003e California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not \u0022sell\u0022 any consumer data in the traditional sense for monetary compensation.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003e\u003ci\u003eRight to Opt-out.\u003c/i\u003e\u003c/b\u003e California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised on our Right to Opt-Out webform at acehardware.com or by calling the Care Center at 888-827-4223 or completing and mailing in a form at a California retail location. California’s definition of sale is broad and encompasses many types of data transfers. However, we do not \u0022sell\u0022 any consumer data in the traditional sense for monetary compensation.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003e\u003ci\u003eNotice at Collection.\u003c/i\u003e\u003c/b\u003e We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cb\u003e\u003ci\u003eVerifiable Requests to Delete, and Requests to Know.\u003c/i\u003e\u003c/b\u003e Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:\u003c/p\u003e\n\n\t\u003cdiv class=\u0022pp_indent\u0022\u003e\n\n\t\t\u003cp\u003e\u003cu\u003eRight of Deletion:\u003c/u\u003e California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.\u003c/p\u003e\n\n\t\t\u003cp\u003e\u003cu\u003eRight to Know – Right to a Copy:\u003c/u\u003e California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.\u003c/p\u003e\n\n\t\t\u003cp\u003e\n\t\t\t\u003cu\u003eRight to Know – Right to Information:\u003c/u\u003e California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:\n\t\t\t\u003cul\u003e\n\t\t\t\t\u003cli\u003ecategories of personal information collected;\u003c/li\u003e\n\t\t\t\t\u003cli\u003ecategories of sources of personal information;\u003c/li\u003e\n\t\t\t\t\u003cli\u003ebusiness and/or commercial purposes for collecting and selling their personal information;\u003c/li\u003e\n\t\t\t\t\u003cli\u003ecategories of third parties/with whom we have disclosed or shared their personal information;\u003c/li\u003e\n\t\t\t\t\u003cli\u003ecategories of personal information that we have disclosed or shared with a third party for a business purpose;\u003c/li\u003e\n\t\t\t\t\u003cli\u003ecategories of personal information collected; and\u003c/li\u003e\n\t\t\t\t\u003cli\u003ecategories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.\u003c/li\u003e\n\n\t\t\t\u003c/ul\u003e\n\t\t\u003c/p\u003e\n\t\u003c/div\u003e\n\n\t\t\u003cp\u003e\u003cb\u003e\u003ci\u003eSubmitting Requests.\u003c/i\u003e\u003c/b\u003e Requests to exercise the right of deletion, right to a copy, and / or the right to information may be submitted on our California Residents’ Rights Page at acehardware.com as well as, by contacting Customer Care at 888-827-4223 or by completing a form in our retail stores. We will respond to verifiable requests received from California consumers as required by law.\u003c/p\u003e\n\n\t\t\u003cp\u003e\u003cb\u003e\u003ci\u003eRight to Non-Discrimination, and Incentives.\u003c/i\u003e\u003c/b\u003e The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.\u003c/p\u003e\n\n\t\t\u003cp\u003eUnder California’s \u0022Shine the Light\u0022 law, California residents who provide Personal Information when obtaining products or services for personal, family, or household use are entitled to request and obtain from Ace certain information about the Personal Information we share, if any, with other businesses for their own direct marketing uses. To obtain this information, please contact us at carecenter@acehardware.com with \u0022Request for California Privacy Information\u0022 in the subject line of your email. Please be aware that not all information sharing is covered by the \u0022Shine the Light\u0022 requirements and only information on covered sharing will be included in our response.\u003c/p\u003e\n\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eTerms of Use\u003c/h2\u003e\n\u003cp\u003eLast Updated January 14, 2022\n\n\n\u003cp\u003eAce Hardware Corporation, its subsidiaries, and affiliates (collectively, \u0022Ace\u0022 or \u0022we\u0022 or \u0022us\u0022) are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications and platforms that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the \u0022Online Services\u0022). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 or older to use the Online Services. \n\n\u003cp\u003ePLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE’S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THE ONLINE SERVICES.\n\n\u003cp\u003eNote for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. If you reside outside the United States, do not access or use the Online Services.\n\n\u003cp\u003ePrivacy. Ace\u0027s \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e applies to your use of the Online Services and is incorporated by reference into these Terms of Use. \n\n\u003cp\u003eAdditional Terms. Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, \u0022Additional Terms\u0022). These Additional Terms include, without limitation:\n\u003cbr\u003eo\t\u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards® Program Terms and Conditions\u003c/a\u003e\n\u003cbr\u003eo\tAce Gift Card Terms and Conditions (see card for Terms and Conditions)\n\u003cbr\u003eo\t\u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003eCustomer Service policies\u003c/a\u003e, including our 30 Day Return Policy\n\u003cbr\u003eo\tOfficial Rules for contests and sweepstakes\n\n\u003cp\u003eThe Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.\n\n\u003cp\u003eModification of Terms of Use. We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified. \n\n\u003cp\u003eModification of Cancellation of Online Services. We reserve the right at any time with or without notice to modify or terminate the Online Services, or any portion thereof.\n\n\u003cp\u003eProducts, Pricing, Orders. The products and services offered on the Online Services (collectively, the \u0022Products\u0022) and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Product pricing varies and is determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. You agree to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be used only in a lawful manner. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. Please see our \u003ca href=\u0022/customer-service\u0022\u003eCustomer Service policies\u003c/a\u003e for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, order tracking, cancellation, and fulfillment, communications regarding your order, Product recalls, and our 30 Day Return Policy. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites. \n\n\u003cp\u003eAssembly, Shipping, Delivery and Store Pickup. Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the Customer Service policies, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:\n\n\u003cp\u003eAssembly\n\u003cp\u003eIf assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our \u003ca href=\u0022/customer-service?page=assembly-information\u0022\u003eCustomer Service policies\u003c/a\u003e. \n\n\u003cp\u003eShip to Home \n\u003cp\u003eIf shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as that shipping address is compliant with our applicable shipping restrictions and the Product is shipped either to you at your address or to a bona fide gift recipient at their address. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our \u003ca href=\u0022Ship-to-Home\u0022\u003eCustomer Service policies\u003c/a\u003e. \n\n\u003cp\u003eStore Pickup \n\n\u003cp\u003eIf store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our \u003ca href=\u0022/customer-service?page=free-store-pickup\u0022\u003eCustomer Service policies\u003c/a\u003e. Resellers may not have their customers pick up Products from an Ace Hardware store. \n\n\u003cp\u003eDelivery from Store \n\n\u003cp\u003eIf delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as that delivery address is compliant with our applicable delivery from store restrictions and the Product is delivered to you at your address or to a bona fide gift recipient at their address. Risk of loss for and title to such Products will pass to you upon the local Ace Hardware store\u0027s delivery of the items at the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information on store pickup, please review our \u003ca href=\u0022/customer-service?page=delivery-from-store\u0022\u003eCustomer Service policies\u003c/a\u003e.\n\n\u003cp\u003eAce, and each local Ace Hardware store providing Products, assembly and/or delivery services, may cancel any order at any time for any reason. Assembly, delivery, shipping, and store pickup of Products is limited to the fifty (50) United States and the District of Columbia.\n\n\u003cp\u003eAce does not permit acehardware.com to be used by resellers as a drop ship supplier. Resellers are prohibited from (i) using acehardware.com to ship or deliver Products to their customers, (ii) having their customers pick up Products in an Ace Hardware store; and (iii) using the Ace name, logo, and trademarks in any manner in connection with reseller’s business, including without limitation, failure to remove materials referencing Ace, such as packing slips, prior to shipping Products to customers. For information on B2B purchasing options available to resellers, please visit our B2B page.\n\n\u003cp\u003eProduct Information. Ace attempts to ensure that information regarding the Products is complete, accurate and current. Despite our efforts, such information may occasionally be inaccurate, incomplete or out of date and we make no representation regarding such information. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary we do not guarantee that colors will be accurately displayed. \n\n\u003cp\u003eLicense to Use the Online Services. Conditioned upon your compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to access, use and display the Online Services solely for your non-commercial personal use and for no other purpose. Ace’s mobile applications are subject to the additional license terms and conditions set forth in the \u0022Mobile Applications\u0022 section below. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. You may not modify the information or materials located on the Online Services in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law. \n\n\u003cp\u003eCopyrights and Trademarks. The design of the Online Services and all text, images, graphics, information, content, software, and other material displayed on or available through the Online Services are the property of either Ace or its licensors, are protected by copyright, trademark and other laws, and may not be copied or used (including in \u0022meta-tags\u0022 or \u0022hidden text\u0022) except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Certain trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Online Services without the written permission of Ace or such third party owner, as applicable. \n\n\u003cp\u003eAccounts; Security. Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password and for restricting access to such information and to your computer or device. You may not permit others to use your account and you may not use anyone else\u0027s account at any time. Nevertheless, you are responsible for all activities that occur under your account and we may rely on the authority of anyone accessing your account or using your username and password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your account or password and/or any unauthorized access to your account or use of your username and password. Please see our \u003ca href=\u0022/customer-service?page=my-account\u0022\u003eCustomer Service policies\u003c/a\u003e for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn points and redeem rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the \u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards Program Terms and Conditions\u003c/a\u003e. \n\n\u003cp\u003eAccount Termination and Suspension. You may terminate your account at any time by contacting Ace’s customer care department by phone at 888-827-4223. Ace may suspend or terminate your account or your use of the Online Services at any time for any reason without notice. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security or integrity of the Online Services and your account. You are personally liable for any orders that you place or charges that you incur prior to termination or suspension. \n\n\u003cp\u003eThird Party Links. From time to time, the Online Services may contain links to websites, applications, platforms or services that are not owned, operated or controlled by Ace (\u0022Third-Party Services\u0022). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. All such links are provided solely as a convenience to you and your use any Third-Party Services is entirely at your own risk. Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services. \n\n\u003cp\u003eProhibited Conduct. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt, interfere with the security of, or otherwise cause harm to the Online Services or any servers or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware and ransomware; (v) disrupt, interfere or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download or otherwise use or copy any information from the Online Services, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; or (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk or threaten another. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Ace may take any action Ace deems necessary or advisable to cure or prevent the violation. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions.\n\n\u003cp\u003eUser Generated Content. The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively \u0022User Generated Content\u0022). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding prohibited conduct). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) If Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace and Ace is not responsible or liable for User Generated Content posted by you or any other user. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, not post and/or remove any User Generated Content for any reason. You hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereinafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all of the rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use.\n\n\u003cp\u003eIdea Submissions. Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes (\u0022Submissions\u0022) through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use the content of such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing. \n\n\u003cp\u003eDigital Millennium Copyright Act Notice Policy. Ace respects the intellectual property rights of others, and ask you to do the same. It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner\u0027s behalf. Ace’s designated agent for notice of copyright infringement is: \n\n\u003cp\u003eGeneral Counsel\n\u003cp\u003eAce Hardware Corporation\n\u003cp\u003e2200 Kensington Court\n\u003cp\u003eOak Brook, IL 60523\n\u003cp\u003ePhone: 630-990-8974\n\u003cp\u003eEmail: copyright@acehardware.com\n\n\u003cp\u003eWARRANTY; DISCLAIMERS. YOUR USE OF THE ONLINE SERVICES IS AT YOUR RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) THE ONLINE SERVICES ARE PROVIDED \u0022AS IS\u0022 WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; and (ii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, IF ANY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS \u0022CONSUMERS\u0022 IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.\n\n\u003cp\u003eLIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE, ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER\u0027S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR 30 DAY RETURN POLICY AVAILABLE IN OUR CUSTOMER SERVICE POLICIES. \n\n\u003cp\u003eDispute Resolution; Arbitration; Prohibition of Class Actions. YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including, without limitation, any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The arbitration will be conducted by the American Arbitration Association (\u0022AAA\u0022) under its rules and procedures, including the AAA\u0027s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA\u0027s Rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: www.adr.org. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect other person or party. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules.\n\n\u003cp\u003eChoice of Law. These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. A printed version of these Terms of Use shall be admissible in judicial, administrative or arbitration proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.\n\n\u003cp\u003eIndemnity. You agree indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the \u0022Ace Indemnitees\u0022), from and against any claims, demands, liabilities, losses or expenses, including attorneys’ fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your User Generated Content or your use of the Online Services.\n\n\u003cp\u003eMobile Applications.\nApple® (\u0022Apple\u0022) mobile devices (including iPhone®, iPad®, and iPod touch® mobile digital devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the \u0022Licensed Ace Application for iOS\u0022), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS. \n\n\u003cp\u003eAndroid™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the \u0022Licensed Ace Application for Android\u0022), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:\n\n\u003cp\u003eLICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT \n\n\u003cp\u003eThe Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation (\u0022Licensor\u0022). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement (\u0022EULA\u0022), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA. \n\n\u003cp\u003ea. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a nontransferable license to use the Licensed Ace Application for Android on any Android mobile device (\u0022Android Device(s)\u0022) that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: https://play.google.com/intl/en_us/about/play-terms.html) (the \u0022Google Play Terms\u0022). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern. \n\n\u003cp\u003eb. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android. \n\n\u003cp\u003ec. Termination. The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android. \n\n\u003cp\u003ed. External Services; Third-Party Materials. The Licensed Ace Application for Android may enable access to Licensor\u0027s and/or third-party services and websites (collectively and individually, \u0022External Services\u0022). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties (\u0022Third Party Materials\u0022) or provide links to certain third party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or web sites, or for any other materials, products, or services of third parties. Third Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantees the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including but not limited to, using the External Services to transmit any computer viruses, worms, Trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability. \n\n\u003cp\u003ee. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED \u0022AS IS\u0022 AND \u0022AS AVAILABLE\u0022, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. \n\n\u003cp\u003ef. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor\u0027s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. \n\n\u003cp\u003eg. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department\u0027s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law. \n\n\u003cp\u003eh. The Licensed Ace Application for Android and related documentation are \u0022Commercial Items\u0022, as that term is defined at 48 C.F.R. §2.101, consisting of \u0022Commercial Computer Software\u0022 and \u0022Commercial Computer Software Documentation\u0022, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.\n\n\u003cp\u003eMiscellaneous. No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 All references to currency are stated in United States dollars. You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.\n\n\u003cp\u003eAdditional Assistance. If you have any questions or comments, we invite you to contact Ace’s customer care department by phone at 888-827-4223.\n\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eDigital Safety\u003c/h2\u003e\n\n\n\u003cp\u003e\u003cstrong\u003eFraud Information \u0026amp; Awareness\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eConsumers are frequently targeted by criminals using reputable brands to compromise sensitive information. \u0026nbsp;To help protect customers, we are providing the following fraud prevention information. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSafety Tips\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eIf you\u0026apos;re unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.\u003c/li\u003e\n \u003cli\u003eLook closely at the sender\u0026apos;s email address and embedded URL\u0026apos;s. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.\u003c/li\u003e\n \u003cli\u003eHover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.\u003c/li\u003e\n \u003cli\u003eBe suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.\u003c/li\u003e\n \u003cli\u003eNever respond to emails or texts from someone you don\u0026apos;t know or whose identity you can\u0026apos;t confirm.\u003c/li\u003e\n \u003cli\u003eNever provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.\u003c/li\u003e\n \u003cli\u003eNever open suspicious attachments or links.\u003c/li\u003e\n \u003cli\u003eNever send money or other type of monetary payment to someone you don\u0026apos;t know.\u003c/li\u003e\n \u003cli\u003eDo not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.\u003c/li\u003e\n \u003cli\u003eRegularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Email Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003ePhishing Emails\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePhishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to \u0026quot;login\u0026quot; with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.\u003c/p\u003e\n\u003cp\u003ePhishing emails may use Ace Hardware\u0026rsquo;s name and/or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they will send a free gift in exchange for completing a survey. \u0026nbsp; Once the survey is completed, you will be asked to provide payment information for shipping and handling. \u0026nbsp;Upon doing so, your payment information will be compromised by the fraud subjects. \u0026nbsp;\u003cstrong\u003eAce Hardware will never ask customers for payment information as part of any survey or promotion.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf you receive a phishing survey email report it to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e and delete the email. \u0026nbsp;Please be sure to include the phishing email as an attachment when reporting fraud.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize Giveaway\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eYou will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eGift Card Scams\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eAce Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at \u003ca href=\u0022https://acehardware.wgiftcard.com/rbc/acehardware\u0022\u003ehttps://acehardware.wgiftcard.com/rbc/acehardware\u003c/a\u003e or on the Ace Hardware mobile app.\u003c/p\u003e\n\u003cp\u003eUnder no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards\u0026rsquo; account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don\u0026rsquo;t know.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Gift Card Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIRS/Government Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eScammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don\u0026rsquo;t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.\u003c/p\u003e\n\u003cp\u003eIf you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.\u003c/p\u003e\n\u003cp\u003eIf you don\u0026rsquo;t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.\u003c/p\u003e\n\u003cp\u003eYou can also file a complaint with the Federal Trade Commission at\u003ca href=\u0022http://ftc.gov\u0022\u003e ftc.gov\u003c/a\u003e. Add \u0026quot;IRS Telephone Scam\u0026quot; to the comments in your complaint.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eTech Support Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePerpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person\u0026rsquo;s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They\u0026rsquo;ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSMS (Text Message) Phishing\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eLike its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or \u0026quot;smishing\u0026quot;) uses social engineering tactics to gain access to private information. It may also use Ace Hardware\u0026rsquo;s name or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eMessages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eIf you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn\u0026apos;t open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.\u003c/p\u003e\n\u003cp\u003eIf you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to\u0026nbsp;\u003ca href=\u0022http://www.acehardware.com\u0022\u003eacehardware.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eHow to Report Scams/Fraud\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTo report it directly to Ace Hardware by submitting this form.\u003c/p\u003e\n\u003cp\u003eTo report it to the Federal Trade Commission (FTC), forward the email to \u003ca href=\u0022mailto:spam@uce.gov\u0022\u003espam@uce.gov\u003c/a\u003e or visit their website \u003ca href=\u0022http://ftc.gov\u0022\u003eftc.gov\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Anti-Phishing Working Group (APWG), forward the email to \u003ca href=\u0022mailto:reportphishing@apwg.org\u0022\u003ereportphishing@apwg.org\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"95bab7e4-3ca8-4caf-b691-2420d954e2e3","definitionId":"html"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"active"}},{"build":"CALIENTE","id":"personalized-products","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"","hideonmobile":false},"id":"7ae4ec66-da1e-48ce-9517-2d5f89789a9e","definitionId":"html"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"active"}},{"build":"CALIENTE","id":"digital-safety","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \n\u003ch2 class=\u0022customer-service-title\u0022\u003eOnline Security \u0026 Safety\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFraud Information \u0026amp; Awareness\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eConsumers are frequently targeted by criminals using reputable brands to compromise sensitive information. \u0026nbsp;To help protect customers, we are providing the following fraud prevention information. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSafety Tips\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eIf you\u0026apos;re unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.\u003c/li\u003e\n \u003cli\u003eLook closely at the sender\u0026apos;s email address and embedded URL\u0026apos;s. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.\u003c/li\u003e\n \u003cli\u003eHover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.\u003c/li\u003e\n \u003cli\u003eBe suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.\u003c/li\u003e\n \u003cli\u003eNever respond to emails or texts from someone you don\u0026apos;t know or whose identity you can\u0026apos;t confirm.\u003c/li\u003e\n \u003cli\u003eNever provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.\u003c/li\u003e\n \u003cli\u003eNever open suspicious attachments or links.\u003c/li\u003e\n \u003cli\u003eNever send money or other type of monetary payment to someone you don\u0026apos;t know.\u003c/li\u003e\n \u003cli\u003eDo not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.\u003c/li\u003e\n \u003cli\u003eRegularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Email Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003ePhishing Emails\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePhishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to \u0026quot;login\u0026quot; with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.\u003c/p\u003e\n\u003cp\u003ePhishing emails may use Ace Hardware\u0026rsquo;s name and/or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they will send a free gift in exchange for completing a survey. \u0026nbsp; Once the survey is completed, you will be asked to provide payment information for shipping and handling. \u0026nbsp;Upon doing so, your payment information will be compromised by the fraud subjects. \u0026nbsp;\u003cstrong\u003eAce Hardware will never ask customers for payment information as part of any survey or promotion.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf you receive a phishing survey email report it to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e and delete the email. \u0026nbsp;Please be sure to include the phishing email as an attachment when reporting fraud.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize Giveaway\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eYou will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eGift Card Scams\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eAce Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at \u003ca href=\u0022https://acehardware.wgiftcard.com/rbc/acehardware\u0022\u003ehttps://acehardware.wgiftcard.com/rbc/acehardware\u003c/a\u003e or on the Ace Hardware mobile app.\u003c/p\u003e\n\u003cp\u003eUnder no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards\u0026rsquo; account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don\u0026rsquo;t know.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Gift Card Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIRS/Government Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eScammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don\u0026rsquo;t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.\u003c/p\u003e\n\u003cp\u003eIf you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.\u003c/p\u003e\n\u003cp\u003eIf you don\u0026rsquo;t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.\u003c/p\u003e\n\u003cp\u003eYou can also file a complaint with the Federal Trade Commission at\u003ca href=\u0022http://ftc.gov\u0022\u003e ftc.gov\u003c/a\u003e. Add \u0026quot;IRS Telephone Scam\u0026quot; to the comments in your complaint.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eTech Support Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePerpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person\u0026rsquo;s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They\u0026rsquo;ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSMS (Text Message) Phishing\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eLike its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or \u0026quot;smishing\u0026quot;) uses social engineering tactics to gain access to private information. It may also use Ace Hardware\u0026rsquo;s name or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eMessages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eIf you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn\u0026apos;t open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.\u003c/p\u003e\n\u003cp\u003eIf you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to\u0026nbsp;\u003ca href=\u0022http://www.acehardware.com\u0022\u003eacehardware.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eHow to Report Scams/Fraud\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTo report it directly to Ace Hardware by submitting this form.\u003c/p\u003e\n\u003cp\u003eTo report it to the Federal Trade Commission (FTC), forward the email to \u003ca href=\u0022mailto:spam@uce.gov\u0022\u003espam@uce.gov\u003c/a\u003e or visit their website \u003ca href=\u0022http://ftc.gov\u0022\u003eftc.gov\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Anti-Phishing Working Group (APWG), forward the email to \u003ca href=\u0022mailto:reportphishing@apwg.org\u0022\u003ereportphishing@apwg.org\u003c/a\u003e.\u003c/p\u003e","hideonmobile":false},"id":"7d4c6faf-bc8b-410d-9265-798558d94c5d","definitionId":"html"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"active"}},{"build":"CALIENTE","id":"support-navigation","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"customer-support-nav","isRichText":false,"config":{"title":"My Account","text1":"Opening My Account","section1Landing":false,"text2":"Managing My Account","text3":"Ace Rewards","defaultSectionText":"","text4":"Referral Terms","text5":""},"id":"3c7128c0-8bbe-4b82-a02b-f056f5abf23e"},{"definitionId":"customer-support-nav","isRichText":false,"config":{"title":"Order Information","text1":"Track Your Order","section1Landing":false,"text2":"Cancellations","text3":"Damaged Orders","text4":"Assembly Information","text5":"Emails About Your Order","defaultSectionText":"","text6":"Haul Away","text7":""},"id":"c626f45a-57ef-4da6-8d33-66250ea2a32e"},{"definitionId":"customer-support-nav","isRichText":false,"config":{"title":"Easy Returns","text1":"30 Day Return Policy","section1Landing":false,"text2":"Return Instructions","text3":"Return Credit","text4":"Vendor Direct Return Policies","defaultSectionText":"","text5":""},"id":"395c18a6-d5b0-46f3-95db-c571e9476f48"},{"definitionId":"customer-support-nav","isRichText":false,"config":{"title":"Payments \u0026 Pricing","text1":"Discounts \u0026 Codes","section1Landing":false,"text2":"Payment Options","text3":"Sales Tax","text4":"Redeeming Rewards","text5":"Exclusions","text6":"Gift Cards","defaultSectionText":"","text7":"","text8":""},"id":"d473e00e-c99d-4bce-8f7e-b4206f0c5b60"},{"definitionId":"customer-support-nav","isRichText":false,"config":{"title":"Shipping, Delivery, Pickup \u0026 Curbside","text1":"Ship to 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underline;\n\t}\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eMy Account\u003c/h2\u003e\n\t\u003cp\u003e\u003ch2 class=\u0022customer-service-title\u0022\u003eOpening My Account\u003c/h2\u003e\n\t\u003cp\u003eOpening an account on www.acehardware.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one.\n\t\u003cp\u003eAn account offers you a safe, easy and fast way to order. It also serves as a way to track your order history\n\t\u003cP class=\u0022bold\u0022\u003eAccount Benefits\u003c/p\u003e\n\n\u003cp\u003eSet up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...\n\n \u003cul\u003e\n\t\t\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eNews \u0026 Exclusive Offers.\u003c/span\u003e Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!\u003c/li\u003e\n\t\t\n\t \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder History.\u003c/span\u003e Receive important information regarding your order and the capability to track your order.\u003c/li\u003e\n\t \n\t \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eFaster Checkout.\u003c/span\u003e Save your billing and shipping information for a hassle-free checkout!\u003c/li\u003e\n\t\u003c/ul\u003e\n\u003c/div\u003e\n\n\n\u003cstyle\u003e\n\t.customer-service-section{\n\t\tfont-family: \u0022Open Sans\u0022;\n\t\tcolor:#666666;\n\t}\n\t.customer-service-title{\n\t\tfont-family: \u0022Roboto Slab\u0022;\n\t}\n\t.bold{\n\t\tfont-weight: 700;\n\t}\n\t.underline{\n\t\ttext-decoration: underline;\n\t}\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eManaging My Account\u003c/h2\u003e\n\n\t\u003cp\u003eIt\u0027s easy to change your account information online, at any time. Simply sign into your account by clicking \u0022sign in/register\u0022 in the upper right hand corner of acehardware.com. If you have forgotten your password, \u003ca href=\u0022https://www.acehardware.com/user/forgotpassword?signinEmail\u0022\u003eclick here\u003c/a\u003e.\n\u003c/div\u003e\n\n\n\n\n\u003cstyle\u003e\n\t.customer-service-section{\n\t\tcolor:#666;\n\t}\n\t.customer-service-title{\n\t\tfont-family: \u0022Roboto Slab\u0022;\n\t}\n\tol li a{\n\t\ttext-decoration: underline;\n\t}\n\u003c/style\u003e\n\u003cstyle\u003e\n\t.modalOpenerModal {\n\t\tbackground:rgba(0,0,0,.5);\n\t\tposition:fixed;\n\t\tcursor:pointer;\n\t\twidth:100%;\n\t\theight:100%;\n\t\ttop:0;\n\t\tleft:0;\n\n\t\tz-index: 2147483647;\n\t}\n\t.modalOpener:hover {\n\t\ttext-decoration: underline;\n\t}\n\t.modalOpenerModal {\n\t\tdisplay:none;\n\t}\n\t.modalOpenerModal.show {\n\t\tdisplay:block;\n\t}\n\t.modalOpenerModal_outer {\n\t\tcursor: default;\n\t\tpadding: 42px 20px 20px;\n\t\tmax-width: 900px;\n\t\twidth: 95%;\n\t\tmax-height: 500px;\n\t\t/*height: 95%;*/\n\t\tbackground: #fff;\n\t\tposition: absolute;\n\t\tleft: 50%;\n\t\ttop: 50%;\n\t\ttransform: translateY(-50%) translateX(-50%);\n\t\tbox-sizing: border-box;\n\t}\n\t.modal_closer {\n\t\tposition: absolute;\n\t\tright: 0;\n\t\tfont-size: 24px;\n\t\tpadding: 14px;\n\t\tline-height: 14px;\n\t\tcursor: pointer;\n\t\ttop:0;\n\t\tborder: none;\n\t\tbackground: none;\n\t\tcolor:#000;\n\t}\n\t.modal_closer:focus {\n\t\toutline: solid grey 2px!important;\n\t}\n\t.modal_content {\n\t\toverflow:auto;\n\t\twidth:100%;\n\t\theight:100%;\n\t\ttext-align:left;\n\t\tfont-size:14px;\n\t\tmax-height: calc(500px - 42px - 20px);\n\t}\n\u003c/style\u003e\n\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\u003ca href=\u0022/customer-service?page=privacy-policy\u0022\u003ePrivacy Policy\u003c/a\u003e\n\u003cbr\u003e\n\u003ca href=\u0022/customer-service?page=terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e\n\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eACE REWARDS\u003csup\u003e\u0026reg;\u003c/sup\u003e PROGRAM TERMS AND CONDITIONS\u003c/h2\u003e\n\n\t\u003cp\u003eLast updated October 31, 2023\u003c/p\u003e\n\n\t\u003cp\u003eIMPORTANT! These Ace Rewards Program Terms and Conditions (\u0022Program Terms\u0022) govern the Ace Rewards Program (the \u0022Program\u0022) and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation (\u0022Ace\u0022 OR \u0022we\u0022 OR \u0022us\u0022). \u003cstrong\u003ePLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS.\u003c/strong\u003e If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.\u003c/p\u003e\n\n\t\u003ch4\u003eTABLE OF CONTENTS\u003c/h4\u003e\n\t\u003col\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#oneParent\u0022\u003ePrivacy and Additional Terms\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#twoParent\u0022\u003eModifications and Cancellation\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#threeParent\u0022\u003eEligibility\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#fourParent\u0022\u003eEnrollment\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#fiveParent\u0022\u003eProgram Cards\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#sixParent\u0022\u003eAccruing Points\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#sevenParent\u0022\u003eEarning and Redeeming Rewards\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#eightParent\u0022\u003eAdditional Program Benefits\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#nineParent\u0022\u003eAce Rewards Referral Friend Bonus Points Offer\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#tenParent\u0022\u003eAce Rewards Premier\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#elevenParent\u0022\u003eExpiration\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#twelveParent\u0022\u003eAdditional Exclusions and Limitations\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#thirteenParent\u0022\u003eValue and Transfer\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#fourteenParent\u0022\u003eAssigned Participating Retailer\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#fifteenParent\u0022\u003eProgram Accounts; Program Account Termination; Program Cancellation\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#sixteenParent\u0022\u003eErrors and Misconduct\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#seventeenParent\u0022\u003e\u003cb\u003eDISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#eighteenParent\u0022\u003e\u003cb\u003eARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#nineteenParent\u0022\u003e\u003cb\u003eCommunications\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#twentyParent\u0022\u003eMiscellaneous\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#twentyoneParent\u0022\u003eCustomer Service\u003c/a\u003e\u003c/li\u003e\n\t\u003c/ol\u003e\n\n\n\t\u003ch4 id=\u0022oneParent\u0022\u003e1. Privacy and Additional Terms\u003c/h4\u003e\n\n\t\u003cp\u003eAce\u0027s collection, use, and sharing of your information is governed by our \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware\u0027s \u003ca href=\u0022/terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e, including the www.acehardware.com website (the \u0022Site\u0022) and the Ace Hardware Mobile App (the \u0022App\u0022), in connection with the Program is subject to such \u003ca href=\u0022/terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022twoParent\u0022\u003e2. Modification and Cancellation\u003c/h4\u003e\n\n\t\u003cp\u003eWe reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at \u003ca href=\u0022/rewards-terms-and-conditions\u0022\u003ewww.acehardware.com/rewards-terms\u003c/a\u003e (or any other URL Ace may designate from time to time), together with a revised \u0022Last updated\u0022 date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022threeParent\u0022\u003e3. Eligibility\u003c/h4\u003e\n\t\n\t\u003cp\u003eTo be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.\u003c/p\u003e\n\n\t\u003cp\u003eBy enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022fourParent\u0022\u003e4. Enrollment\u003c/h4\u003e\n\t\n\t\u003cp\u003eThere is no charge to enroll and participate in the Program.\u003c/p\u003e\n\n\t\u003cp\u003eYou can enroll in the Program by creating an Ace Rewards Program account (\u0022Program Account\u0022): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program (\u0022Participating Retailer\u0022); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple® App Store for iOS devices and the Google Play™ store for Android™ devices; or (iii) by completing the Program enrollment process on the Site at: \u003ca href=\u0022/ace-rewards\u0022\u003ehttps://www.acehardware.com/ace-rewards\u003c/a\u003e. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account (\u0022Ace Hardware Account\u0022). If you don\u0027t have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: \u003ca href=\u0022/user/login?previous=web_page#create-account\u0022\u003ehttps://www.acehardware.com/user/login?previous=web_page#create-account\u003c/a\u003e.\u003c/p\u003e\n\n\t\u003cp\u003eProgram enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.\u003c/p\u003e\n\n\t\u003cp\u003eFor information on Participating Retailers near you, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022fiveParent\u0022\u003e5.Program Cards\u003c/h4\u003e\n\t\n\t\u003cp\u003eAce may elect to provide you with a Program membership card (\u0022Program Card\u0022), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time.\u003c/p\u003e\n\n\t\u003cp\u003eYou are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\t \u003ch4 id=\u0022sixParent\u0022\u003e6. Accruing Points\u003c/h4\u003e\n\n\t\u003cp\u003eMembers earn Program points (\u0022Points\u0022) by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.\u003c/p\u003e\n\n\t\u003cp\u003eFor purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer\u0027s non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) in-store purchases at Ace retailers that don\u0027t participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.\u003c/p\u003e\n\n\t\u003cp\u003eExcept as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account (\u0022Linked Ace Hardware Account\u0022).\u003c/p\u003e\n\n\t\u003cp\u003eIn addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below). Please review the terms of each Member Offer for specific terms, limitations, restrictions, and/or exclusions, including expiration dates and channels/locations.\u003c/p\u003e\n\n\t\u003cp\u003ePoints will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e for information on your Point balance.\u003c/p\u003e\n\n\n\t\u003ch4 id=\u0022sevenParent\u0022\u003e7. Earning and Redeeming Rewards\u003c/h4\u003e\n\n\t\u003cp\u003eYou must earn at least 2,500 Points to receive a Program reward (\u0022Reward\u0022). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace\u0027s choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.\u003c/p\u003e\n\n\t\u003cp\u003eRewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. \u003cstrong\u003eRewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once\u003c/strong\u003e. Ace, in its sole discretion, may immediately suspend or terminate your Program Account and your participation in the Program, if you attempt to redeem any Reward more than once.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eRewards - Digital Versions:\u003c/i\u003e Program Accounts with more than 2,500 Points on Sunday will have a digital Reward (\u0022Digital Reward\u0022) issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace\u0027s \u003ca href=\u0022https://www.acehardware.com/customer-service?page=redeeming-rewards\u0022\u003eCustomer Service\u003c/a\u003e policies. \u003c/p\u003e\n\n\t\u003cp\u003eRewards – Print Versions: Except as otherwise provided in these Program Terms, if a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward (\u0022Print Reward\u0022) to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. In addition, for Rewards issued after 4/1/23, Ace generally will not mail Print Rewards to you (or your Assigned Participating Retailer, as applicable) if you are an Active App User. For purposes of these Program Terms, \u0022Active App User\u0022 means a Program member who has (a) downloaded the App, (b) a Linked Ace Hardware Account, and (c) interacted with the App (other than deleting the App), during the ninety (90) day period immediately prior to the issuing of a Reward. Active App Users may opt to receive Print Rewards, on an ongoing basis, by contacting Customer Care at \u003ca href=\u0022https://www.acehardware.com/customer-service?page=redeeming-rewards\u0022\u003eCustomer Service\u003c/a\u003e. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.\u003c/p\u003e\n\n\t\u003cp\u003eWhether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.\u003c/p\u003e\n\n\t\u003cp\u003eRewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the full order is cancelled prior to fulfillment, Ace will reissue to the Program member\u0027s Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.\u003c/p\u003e\n\n\n\t \u003ch4 id=\u0022eightParent\u0022\u003e8. Additional Program Benefits\u003c/h4\u003e\n\n\t \u003cp\u003eAce, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eInstant Savings in-store, on the Site, and/or in the App.\u003c/i\u003e\u003cbr\u003e\n\tInstant Savings are subject to product availability. Not all Participating Retailers offer all Instant Savings. See each Instant Savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eFree delivery from store with qualifying online purchases of $50 or more.\u003c/i\u003e\u003cbr\u003e\n\tProgram members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for \u003ca href=\u0022https://www.acehardware.com/customer-service?page=delivery-from-store\u0022\u003eDelivery from Store\u003c/a\u003e for additional limitations and details.\n\t\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eOffers and coupons exclusively for Program members.\u003c/i\u003e\u003cbr\u003e\n\tFrom time to time, Ace may elect to make special offers, coupons, or promotions (collectively, \u0022Member Offers\u0022) available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace\u0027s sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of error, fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates. Please see \u003ca href=\u0022#nineParent\u0022\u003eSection 9\u003c/a\u003e below for additional information regarding certain Member Offers.\u003c/p\u003e\n\n\t \u003cp\u003eProof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS. ACE IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION. \u003c/p\u003e\n\n\t\u003ch4 id=\u0022nineParent\u0022\u003e9. Ace Rewards Program Promotional Member Offers.\u003c/h4\u003e\n\n\t\u003cp\u003eFrom time-to-time, Ace may make Member Offers without a fixed expiration date. Ace may terminate such Member Offers at any time in its sole discretion, unless otherwise expressly provided in the terms applicable to such Member Offers. For more information on the terms of such Member Offers:\u003c/p\u003e\n\n\t\u003cul\u003e\n\t\t\u003cli\u003eFor terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: \u003ca href=\u0022/customer-service?page=referral-terms\u0022\u003ehttps://www.acehardware.com/customer-service?page=referral-terms\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003ePlease see the App for terms applicable to the Ace Mobile App Download Bonus Offer.\u003c/li\u003e\n\t\u003c/ul\u003e\n\n\n\t\u003ch4 id=\u0022tenParent\u0022\u003e10. Ace Rewards Premier\u003c/h4\u003e\n\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier Eligibility and Expiration:\u003c/i\u003e Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member and for whom we have a valid mailing address are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Eligible Program members will be informed approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier Benefits:\u003c/i\u003e From time to time, Program members with Ace Rewards Premier status will be given exclusive offers and coupons (collectively, \u0022Ace Rewards Premier Coupons\u0022). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, \u0022Ace Rewards Premier App Extras\u0022). Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, \u0022Ace Rewards Premier Offers\u0022) which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022elevenParent\u0022\u003e11. Expiration\u003c/h4\u003e\n\n\t\u003cp\u003e\u003ci\u003ePoints:\u003c/i\u003e Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eRewards:\u003c/i\u003e Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eMember Offers:\u003c/i\u003e See the terms of each Member Offer for details regarding expiration.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier and Ace Rewards Premier Offers:\u003c/i\u003e Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration. \u003c/p\u003e\n\n\t\u003cp\u003ePROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022twelveParent\u0022\u003e12. Additional Exclusions and Limitations\u003c/h4\u003e\n\n\t\u003cp\u003ePoints, Rewards, Member Offers, Ace Rewards Premier Offers, and all other Program benefits (collectively, \u0022Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.\u003c/p\u003e\n\n\t\u003cp\u003eNot all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see \u003ca href=\u0022#fourteenParent\u0022\u003eSection 14\u003c/a\u003e.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022thirteenParent\u0022\u003e13. Value and Transfer\u003c/h4\u003e\n\n\t\u003cp\u003ePoints, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.\u003c/p\u003e\n\n\t\u003cp\u003eA member\u0027s Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022fourteenParent\u0022\u003e14. Assigned Participating Retailer\u003c/h4\u003e\n\n\t\u003cp\u003eEvery Rewards member has a participating Ace retailer assigned to their Program Account (\u0022Assigned Participating Retailer\u0022). If you enroll in the Program on the Site or via the App without making a purchase, Ace will select your Assigned Participating Retailer based on the zip code associated with your Program Account. If you enroll in the Program on the Site or via the App and make a purchase, the Participating Retailer associated with the sale will be your Assigned Participating Retailer). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. You may also contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022fifteenParent\u0022\u003e15. Program Accounts; Program Account Termination; Program Cancellation\u003c/h4\u003e\n\n\t\u003cp\u003eYou are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.\u003c/p\u003e\n\n\t\u003cp\u003eYou may terminate your Program Account at any time by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.\u003c/p\u003e\n\n\t\u003cp\u003eIn the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.\u003c/p\u003e\n\n\t\u003cp\u003eUpon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points and Rewards, are voided. \u003c/p\u003e\n\n\t\u003ch4 id=\u0022sixteenParent\u0022\u003e16. Errors and Misconduct\u003c/h4\u003e\n\n\t\u003cp\u003eWe reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, for any other reason we deem appropriate.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022seventeenParent\u0022\u003e17. Disclaimer of Warranties and Limitation of Liability\u003c/h4\u003e\n\n\t\u003cp\u003eTO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED \u0022AS IS\u0022 WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.\u003c/p\u003e\n\n\t\u003cp\u003eTO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.\u003c/p\u003e\n\n\t\u003cp\u003eCERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022eighteenParent\u0022\u003e18. Arbitration Agreement; Prohibition of Class and Representative Actions and Non-Individualized Relief\u003c/h4\u003e\n\n\t\u003cp\u003eThis section is deemed to be a \u0022written agreement to arbitrate\u0022 pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the \u0022writing\u0022 requirement of the Federal Arbitration Act. \u003c/p\u003e\n\n\t\u003cp\u003e\u003cstrong\u003eYOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.\u003c/strong\u003e\u003c/p\u003e\n\n\t\u003cp\u003e\u003cstrong\u003eYou and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. \u003c/strong\u003e\u003c/p\u003e\n\n\t\u003cp\u003ePRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Program, you will first send a written notice to Ace (a \u0022Demand\u0022). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the \u0022Notice Address\u0022): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.\u003c/p\u003e\n\n\t\u003cp\u003eARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (\u0022AAA\u0022).The arbitration will be conducted under its rules and procedures, including the AAA\u0027s Consumer Rules (as applicable), as modified by this Arbitration Agreement, including the prohibition of class and representative actions and non-individualized relief. The AAA\u0027s rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: \u003ca href=\u0022http://www.adr.org\u0022\u003ewww.adr.org\u003c/a\u003e\u003c/p\u003e\n\n\t\u003cp\u003eThe arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise.\u003c/p\u003e\n\n\t\u003cp\u003eThe arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules.\u003c/p\u003e\n\n\t\u003cp\u003e\u003cstrong\u003eCLASS ACTION WAIVER: You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect other Program members. You and Ace further agree that in the event this Arbitration Agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.\u003c/strong\u003e\u003c/p\u003e\n\n\u003cp\u003eMass Arbitration:\u003c/p\u003e\n\n\u003cp\u003eIf, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings (\u0022Mass Filing\u0022) set forth in National Arbitration \u0026 Mediation’s (\u0022NAM\u0022) Mass Filing Supplemental Dispute Resolution Rules and Procedures (\u0022NAM’s Mass Filing Rules,\u0022 available at \u003ca href=\u0022https://www.namadr.com/resources/rules-fees-forms/\u0022\u003ehttps://www.namadr.com/resources/rules-fees-forms/\u003c/a\u003e), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.\u003cbr\u003e\u003cbr\u003e\n\nStage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing.\u003cbr\u003e\u003cbr\u003e\n\nAny remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003cbr\u003e\u003cbr\u003e\n\nStage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003cbr\u003e\u003cbr\u003e\n\nStage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.\u003cbr\u003e\u003cbr\u003e\n\nIf your Claim is not resolved as part of the staged process identified above, either:\u003cbr\u003e\u003cbr\u003e\n\nOption One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.\u003cbr\u003e\u003cbr\u003e\n\nOR\u003cbr\u003e\u003cbr\u003e\n\nOption Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.\nA court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.\u003cbr\u003e\u003cbr\u003e\n\nYou and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.\n\u003c/p\u003e\n\n\n\t\u003ch4 id=\u0022nineteenParent\u0022\u003e19. Communications\u003c/h4\u003e\n\n\t\u003cp\u003eProgram members may receive transactional and/or promotional communications from Ace by mail, email, and/or text message. If you have downloaded the App, you may also receive push notifications. Please review our \u003ca href=\u0022/customer-service?page=privacy-policy#child_CanIIndicateWhetherorNotIWanttoReceivePromotionalCommunications\u0022\u003ePrivacy Policy\u003c/a\u003e to learn more about communications from Ace and your choices regarding communications.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022twentyParent\u0022\u003e20. Miscellaneous\u003c/h4\u003e\n\n\t\u003cp\u003e\u003ci\u003eApplicable Law:\u003c/i\u003e The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eTaxes:\u003c/i\u003e Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eWaiver:\u003c/i\u003e No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eSeverability:\u003c/i\u003e The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eConstruction:\u003c/i\u003e The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 All references to currency are stated in United States dollars.\u003c/p\u003e\n\n\t\u003cp\u003e\u003ci\u003eSurvival:\u003c/i\u003e The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement; prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022twentyoneParent\u0022\u003e21. Customer Service\u003c/h4\u003e\n\n\t\u003cp\u003eIf you have any questions regarding the Program or your Program Account, please contact Customer Service online at \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003ehttps://www.acehardware.com/customer-service?page=contact-us\u003c/a\u003e or by phone at 1-888-827-4223.\u003c/p\u003e\u003c/div\u003e\n\n\n\n\n\u003cstyle\u003e\n\t.customer-service-section{\n\t\tcolor:#666;\n\t}\n\t.customer-service-title{\n\t\tfont-family: \u0022Roboto Slab\u0022;\n\t\ttext-transform: uppercase;\n\t}\n\u003c/style\u003e\n\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eAce Rewards\u003csup\u003e\u0026reg;\u003c/sup\u003e Referral Friend Bonus Points Offer\u003c/h2\u003e\n\n\t\u003cp\u003eLast updated March 05, 2021\u003c/p\u003e\n\n\t\u003cp\u003eExisting Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer (\u0022Referral Offer\u0022) in the App will be assigned a unique invitation code (\u0022Invitation Code\u0022) to share with friends and family who are not already Ace Rewards members (\u0022Non-members\u0022). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points (\u0022Referral Bonus Points\u0022), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions (\u0022Program Terms\u0022). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: \u003ca href=\u0022/rewards-terms\u0022\u003ehttps://www.acehardware.com/rewards-terms\u003c/a\u003e, and are subject to change.\u003c/p\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"5ebbb086-3049-4e2a-a20a-b4323024bfeb"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"opening-my-account","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\r\n\t.customer-service-section{\r\n\t\tfont-family: \u0022Open Sans\u0022;\r\n\t\tcolor:#666666;\r\n\t}\r\n\t.customer-service-title{\r\n\t\tfont-family: \u0022Roboto Slab\u0022;\r\n\t}\r\n\t.bold{\r\n\t\tfont-weight: 700;\r\n\t}\r\n\t.underline{\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\u003c/style\u003e\r\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\r\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eMy Account\u003c/h2\u003e\r\n\t\u003cp\u003e\u003ch2 class=\u0022customer-service-title\u0022\u003eOpening My Account\u003c/h2\u003e\r\n\t\u003cp\u003eOpening an account on www.acehardware.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one.\r\n\t\u003cp\u003eAn account offers you a safe, easy and fast way to order. It also serves as a way to track your order history\r\n\t\u003cP class=\u0022bold\u0022\u003eAccount Benefits\u003c/p\u003e\r\n\r\n\u003cp\u003eSet up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...\r\n\r\n \u003cul\u003e\r\n\t\t\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eNews \u0026 Exclusive Offers.\u003c/span\u003e Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!\u003c/li\u003e\r\n\t\t\r\n\t \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder History.\u003c/span\u003e Receive important information regarding your order and the capability to track your order.\u003c/li\u003e\r\n\t \r\n\t \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eFaster Checkout.\u003c/span\u003e Save your billing and shipping information for a hassle-free checkout!\u003c/li\u003e\r\n\t\u003c/ul\u003e\r\n\u003c/div\u003e","hideonmobile":false},"id":"cf928374-d890-46fe-917d-f1376852e0f3"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"managing-my-account","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\r\n\t.customer-service-section{\r\n\t\tfont-family: \u0022Open Sans\u0022;\r\n\t\tcolor:#666666;\r\n\t}\r\n\t.customer-service-title{\r\n\t\tfont-family: \u0022Roboto Slab\u0022;\r\n\t}\r\n\t.bold{\r\n\t\tfont-weight: 700;\r\n\t}\r\n\t.underline{\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\u003c/style\u003e\r\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\r\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eManaging My Account\u003c/h2\u003e\r\n\r\n\t\u003cp\u003eIt\u0027s easy to change your account information online, at any time. Simply sign into your account by clicking \u0022sign in/register\u0022 in the upper right hand corner of acehardware.com. If you have forgotten your password, \u003ca href=\u0022https://www.acehardware.com/user/forgotpassword?signinEmail\u0022\u003eclick here\u003c/a\u003e.\r\n\u003c/div\u003e","hideonmobile":false},"id":"6778fc6c-c2af-4726-8190-00ed729d473b"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"ace-rewards","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\r\n\t.customer-service-section{\r\n\t\tcolor:#666;\r\n\t}\r\n\t.customer-service-title{\r\n\t\tfont-family: \u0022Roboto Slab\u0022;\r\n\t}\r\n\tol li a{\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\u003c/style\u003e\r\n\u003cstyle\u003e\r\n\t.modalOpenerModal {\r\n\t\tbackground:rgba(0,0,0,.5);\r\n\t\tposition:fixed;\r\n\t\tcursor:pointer;\r\n\t\twidth:100%;\r\n\t\theight:100%;\r\n\t\ttop:0;\r\n\t\tleft:0;\r\n\r\n\t\tz-index: 2147483647;\r\n\t}\r\n\t.modalOpener:hover {\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\t.modalOpenerModal {\r\n\t\tdisplay:none;\r\n\t}\r\n\t.modalOpenerModal.show {\r\n\t\tdisplay:block;\r\n\t}\r\n\t.modalOpenerModal_outer {\r\n\t\tcursor: default;\r\n\t\tpadding: 42px 20px 20px;\r\n\t\tmax-width: 900px;\r\n\t\twidth: 95%;\r\n\t\tmax-height: 500px;\r\n\t\t/*height: 95%;*/\r\n\t\tbackground: #fff;\r\n\t\tposition: absolute;\r\n\t\tleft: 50%;\r\n\t\ttop: 50%;\r\n\t\ttransform: translateY(-50%) translateX(-50%);\r\n\t\tbox-sizing: border-box;\r\n\t}\r\n\t.modal_closer {\r\n\t\tposition: absolute;\r\n\t\tright: 0;\r\n\t\tfont-size: 24px;\r\n\t\tpadding: 14px;\r\n\t\tline-height: 14px;\r\n\t\tcursor: pointer;\r\n\t\ttop:0;\r\n\t\tborder: none;\r\n\t\tbackground: none;\r\n\t\tcolor:#000;\r\n\t}\r\n\t.modal_closer:focus {\r\n\t\toutline: solid grey 2px!important;\r\n\t}\r\n\t.modal_content {\r\n\t\toverflow:auto;\r\n\t\twidth:100%;\r\n\t\theight:100%;\r\n\t\ttext-align:left;\r\n\t\tfont-size:14px;\r\n\t\tmax-height: calc(500px - 42px - 20px);\r\n\t}\r\n\u003c/style\u003e\r\n\r\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\r\n\u003ca href=\u0022/customer-service?page=privacy-policy\u0022\u003ePrivacy Policy\u003c/a\u003e\r\n\u003cbr\u003e\r\n\u003ca href=\u0022/customer-service?page=terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e\r\n\r\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eACE REWARDS\u003csup\u003e\u0026reg;\u003c/sup\u003e PROGRAM TERMS AND CONDITIONS\u003c/h2\u003e\r\n\r\n\t\u003cp\u003eLast updated October 31, 2023\u003c/p\u003e\r\n\r\n\t\u003cp\u003eIMPORTANT! These Ace Rewards Program Terms and Conditions (\u0022Program Terms\u0022) govern the Ace Rewards Program (the \u0022Program\u0022) and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation (\u0022Ace\u0022 OR \u0022we\u0022 OR \u0022us\u0022). \u003cstrong\u003ePLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS.\u003c/strong\u003e If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.\u003c/p\u003e\r\n\r\n\t\u003ch4\u003eTABLE OF CONTENTS\u003c/h4\u003e\r\n\t\u003col\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#oneParent\u0022\u003ePrivacy and Additional Terms\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#twoParent\u0022\u003eModifications and Cancellation\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#threeParent\u0022\u003eEligibility\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#fourParent\u0022\u003eEnrollment\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#fiveParent\u0022\u003eProgram Cards\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#sixParent\u0022\u003eAccruing Points\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#sevenParent\u0022\u003eEarning and Redeeming Rewards\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#eightParent\u0022\u003eAdditional Program Benefits\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#nineParent\u0022\u003eAce Rewards Referral Friend Bonus Points Offer\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#tenParent\u0022\u003eAce Rewards Premier\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#elevenParent\u0022\u003eExpiration\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#twelveParent\u0022\u003eAdditional Exclusions and Limitations\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#thirteenParent\u0022\u003eValue and Transfer\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#fourteenParent\u0022\u003eAssigned Participating Retailer\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#fifteenParent\u0022\u003eProgram Accounts; Program Account Termination; Program Cancellation\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#sixteenParent\u0022\u003eErrors and Misconduct\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#seventeenParent\u0022\u003e\u003cb\u003eDISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#eighteenParent\u0022\u003e\u003cb\u003eARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#nineteenParent\u0022\u003e\u003cb\u003eCommunications\u003c/b\u003e\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#twentyParent\u0022\u003eMiscellaneous\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#twentyoneParent\u0022\u003eCustomer Service\u003c/a\u003e\u003c/li\u003e\r\n\t\u003c/ol\u003e\r\n\r\n\r\n\t\u003ch4 id=\u0022oneParent\u0022\u003e1. Privacy and Additional Terms\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eAce\u0027s collection, use, and sharing of your information is governed by our \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware\u0027s \u003ca href=\u0022/terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e, including the www.acehardware.com website (the \u0022Site\u0022) and the Ace Hardware Mobile App (the \u0022App\u0022), in connection with the Program is subject to such \u003ca href=\u0022/terms-of-use\u0022\u003eTerms of Use\u003c/a\u003e, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022twoParent\u0022\u003e2. Modification and Cancellation\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eWe reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at \u003ca href=\u0022/rewards-terms-and-conditions\u0022\u003ewww.acehardware.com/rewards-terms\u003c/a\u003e (or any other URL Ace may designate from time to time), together with a revised \u0022Last updated\u0022 date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022threeParent\u0022\u003e3. Eligibility\u003c/h4\u003e\r\n\t\r\n\t\u003cp\u003eTo be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eBy enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022fourParent\u0022\u003e4. Enrollment\u003c/h4\u003e\r\n\t\r\n\t\u003cp\u003eThere is no charge to enroll and participate in the Program.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eYou can enroll in the Program by creating an Ace Rewards Program account (\u0022Program Account\u0022): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program (\u0022Participating Retailer\u0022); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple® App Store for iOS devices and the Google Play™ store for Android™ devices; or (iii) by completing the Program enrollment process on the Site at: \u003ca href=\u0022/ace-rewards\u0022\u003ehttps://www.acehardware.com/ace-rewards\u003c/a\u003e. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account (\u0022Ace Hardware Account\u0022). If you don\u0027t have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: \u003ca href=\u0022/user/login?previous=web_page#create-account\u0022\u003ehttps://www.acehardware.com/user/login?previous=web_page#create-account\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eProgram enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eFor information on Participating Retailers near you, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022fiveParent\u0022\u003e5.Program Cards\u003c/h4\u003e\r\n\t\r\n\t\u003cp\u003eAce may elect to provide you with a Program membership card (\u0022Program Card\u0022), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eYou are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\r\n\r\n\t \u003ch4 id=\u0022sixParent\u0022\u003e6. Accruing Points\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eMembers earn Program points (\u0022Points\u0022) by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eFor purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer\u0027s non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) in-store purchases at Ace retailers that don\u0027t participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eExcept as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account (\u0022Linked Ace Hardware Account\u0022).\u003c/p\u003e\r\n\r\n\t\u003cp\u003eIn addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below). Please review the terms of each Member Offer for specific terms, limitations, restrictions, and/or exclusions, including expiration dates and channels/locations.\u003c/p\u003e\r\n\r\n\t\u003cp\u003ePoints will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e for information on your Point balance.\u003c/p\u003e\r\n\r\n\r\n\t\u003ch4 id=\u0022sevenParent\u0022\u003e7. Earning and Redeeming Rewards\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eYou must earn at least 2,500 Points to receive a Program reward (\u0022Reward\u0022). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace\u0027s choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eRewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. \u003cstrong\u003eRewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once\u003c/strong\u003e. Ace, in its sole discretion, may immediately suspend or terminate your Program Account and your participation in the Program, if you attempt to redeem any Reward more than once.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eRewards - Digital Versions:\u003c/i\u003e Program Accounts with more than 2,500 Points on Sunday will have a digital Reward (\u0022Digital Reward\u0022) issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace\u0027s \u003ca href=\u0022https://www.acehardware.com/customer-service?page=redeeming-rewards\u0022\u003eCustomer Service\u003c/a\u003e policies. \u003c/p\u003e\r\n\r\n\t\u003cp\u003eRewards – Print Versions: Except as otherwise provided in these Program Terms, if a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward (\u0022Print Reward\u0022) to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. In addition, for Rewards issued after 4/1/23, Ace generally will not mail Print Rewards to you (or your Assigned Participating Retailer, as applicable) if you are an Active App User. For purposes of these Program Terms, \u0022Active App User\u0022 means a Program member who has (a) downloaded the App, (b) a Linked Ace Hardware Account, and (c) interacted with the App (other than deleting the App), during the ninety (90) day period immediately prior to the issuing of a Reward. Active App Users may opt to receive Print Rewards, on an ongoing basis, by contacting Customer Care at \u003ca href=\u0022https://www.acehardware.com/customer-service?page=redeeming-rewards\u0022\u003eCustomer Service\u003c/a\u003e. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eWhether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eRewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the full order is cancelled prior to fulfillment, Ace will reissue to the Program member\u0027s Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.\u003c/p\u003e\r\n\r\n\r\n\t \u003ch4 id=\u0022eightParent\u0022\u003e8. Additional Program Benefits\u003c/h4\u003e\r\n\r\n\t \u003cp\u003eAce, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eInstant Savings in-store, on the Site, and/or in the App.\u003c/i\u003e\u003cbr\u003e\r\n\tInstant Savings are subject to product availability. Not all Participating Retailers offer all Instant Savings. See each Instant Savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eFree delivery from store with qualifying online purchases of $50 or more.\u003c/i\u003e\u003cbr\u003e\r\n\tProgram members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for \u003ca href=\u0022https://www.acehardware.com/customer-service?page=delivery-from-store\u0022\u003eDelivery from Store\u003c/a\u003e for additional limitations and details.\r\n\t\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eOffers and coupons exclusively for Program members.\u003c/i\u003e\u003cbr\u003e\r\n\tFrom time to time, Ace may elect to make special offers, coupons, or promotions (collectively, \u0022Member Offers\u0022) available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace\u0027s sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of error, fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates. Please see \u003ca href=\u0022#nineParent\u0022\u003eSection 9\u003c/a\u003e below for additional information regarding certain Member Offers.\u003c/p\u003e\r\n\r\n\t \u003cp\u003eProof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS. ACE IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION. \u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022nineParent\u0022\u003e9. Ace Rewards Program Promotional Member Offers.\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eFrom time-to-time, Ace may make Member Offers without a fixed expiration date. Ace may terminate such Member Offers at any time in its sole discretion, unless otherwise expressly provided in the terms applicable to such Member Offers. For more information on the terms of such Member Offers:\u003c/p\u003e\r\n\r\n\t\u003cul\u003e\r\n\t\t\u003cli\u003eFor terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: \u003ca href=\u0022/customer-service?page=referral-terms\u0022\u003ehttps://www.acehardware.com/customer-service?page=referral-terms\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003ePlease see the App for terms applicable to the Ace Mobile App Download Bonus Offer.\u003c/li\u003e\r\n\t\u003c/ul\u003e\r\n\r\n\r\n\t\u003ch4 id=\u0022tenParent\u0022\u003e10. Ace Rewards Premier\u003c/h4\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier Eligibility and Expiration:\u003c/i\u003e Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member and for whom we have a valid mailing address are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Eligible Program members will be informed approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier Benefits:\u003c/i\u003e From time to time, Program members with Ace Rewards Premier status will be given exclusive offers and coupons (collectively, \u0022Ace Rewards Premier Coupons\u0022). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, \u0022Ace Rewards Premier App Extras\u0022). Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, \u0022Ace Rewards Premier Offers\u0022) which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022elevenParent\u0022\u003e11. Expiration\u003c/h4\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003ePoints:\u003c/i\u003e Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eRewards:\u003c/i\u003e Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eMember Offers:\u003c/i\u003e See the terms of each Member Offer for details regarding expiration.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eAce Rewards Premier and Ace Rewards Premier Offers:\u003c/i\u003e Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration. \u003c/p\u003e\r\n\r\n\t\u003cp\u003ePROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022twelveParent\u0022\u003e12. Additional Exclusions and Limitations\u003c/h4\u003e\r\n\r\n\t\u003cp\u003ePoints, Rewards, Member Offers, Ace Rewards Premier Offers, and all other Program benefits (collectively, \u0022Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eNot all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see \u003ca href=\u0022#fourteenParent\u0022\u003eSection 14\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022thirteenParent\u0022\u003e13. Value and Transfer\u003c/h4\u003e\r\n\r\n\t\u003cp\u003ePoints, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eA member\u0027s Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022fourteenParent\u0022\u003e14. Assigned Participating Retailer\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eEvery Rewards member has a participating Ace retailer assigned to their Program Account (\u0022Assigned Participating Retailer\u0022). If you enroll in the Program on the Site or via the App without making a purchase, Ace will select your Assigned Participating Retailer based on the zip code associated with your Program Account. If you enroll in the Program on the Site or via the App and make a purchase, the Participating Retailer associated with the sale will be your Assigned Participating Retailer). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. You may also contact \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022fifteenParent\u0022\u003e15. Program Accounts; Program Account Termination; Program Cancellation\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eYou are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eYou may terminate your Program Account at any time by contacting \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eIn the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eUpon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points and Rewards, are voided. \u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022sixteenParent\u0022\u003e16. Errors and Misconduct\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eWe reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, for any other reason we deem appropriate.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022seventeenParent\u0022\u003e17. Disclaimer of Warranties and Limitation of Liability\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eTO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED \u0022AS IS\u0022 WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eTO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eCERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022eighteenParent\u0022\u003e18. Arbitration Agreement; Prohibition of Class and Representative Actions and Non-Individualized Relief\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eThis section is deemed to be a \u0022written agreement to arbitrate\u0022 pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the \u0022writing\u0022 requirement of the Federal Arbitration Act. \u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003cstrong\u003eYOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.\u003c/strong\u003e\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003cstrong\u003eYou and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. \u003c/strong\u003e\u003c/p\u003e\r\n\r\n\t\u003cp\u003ePRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Program, you will first send a written notice to Ace (a \u0022Demand\u0022). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the \u0022Notice Address\u0022): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (\u0022AAA\u0022).The arbitration will be conducted under its rules and procedures, including the AAA\u0027s Consumer Rules (as applicable), as modified by this Arbitration Agreement, including the prohibition of class and representative actions and non-individualized relief. The AAA\u0027s rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: \u003ca href=\u0022http://www.adr.org\u0022\u003ewww.adr.org\u003c/a\u003e\u003c/p\u003e\r\n\r\n\t\u003cp\u003eThe arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise.\u003c/p\u003e\r\n\r\n\t\u003cp\u003eThe arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003cstrong\u003eCLASS ACTION WAIVER: You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect other Program members. You and Ace further agree that in the event this Arbitration Agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.\u003c/strong\u003e\u003c/p\u003e\r\n\r\n\u003cp\u003eMass Arbitration:\u003c/p\u003e\r\n\r\n\u003cp\u003eIf, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings (\u0022Mass Filing\u0022) set forth in National Arbitration \u0026 Mediation’s (\u0022NAM\u0022) Mass Filing Supplemental Dispute Resolution Rules and Procedures (\u0022NAM’s Mass Filing Rules,\u0022 available at \u003ca href=\u0022https://www.namadr.com/resources/rules-fees-forms/\u0022\u003ehttps://www.namadr.com/resources/rules-fees-forms/\u003c/a\u003e), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.\u003cbr\u003e\u003cbr\u003e\r\n\r\nStage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing.\u003cbr\u003e\u003cbr\u003e\r\n\r\nAny remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003cbr\u003e\u003cbr\u003e\r\n\r\nStage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003cbr\u003e\u003cbr\u003e\r\n\r\nStage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.\u003cbr\u003e\u003cbr\u003e\r\n\r\nIf your Claim is not resolved as part of the staged process identified above, either:\u003cbr\u003e\u003cbr\u003e\r\n\r\nOption One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.\u003cbr\u003e\u003cbr\u003e\r\n\r\nOR\u003cbr\u003e\u003cbr\u003e\r\n\r\nOption Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.\r\nA court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.\u003cbr\u003e\u003cbr\u003e\r\n\r\nYou and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.\r\n\u003c/p\u003e\r\n\r\n\r\n\t\u003ch4 id=\u0022nineteenParent\u0022\u003e19. Communications\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eProgram members may receive transactional and/or promotional communications from Ace by mail, email, and/or text message. If you have downloaded the App, you may also receive push notifications. Please review our \u003ca href=\u0022/customer-service?page=privacy-policy#child_CanIIndicateWhetherorNotIWanttoReceivePromotionalCommunications\u0022\u003ePrivacy Policy\u003c/a\u003e to learn more about communications from Ace and your choices regarding communications.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022twentyParent\u0022\u003e20. Miscellaneous\u003c/h4\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eApplicable Law:\u003c/i\u003e The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eTaxes:\u003c/i\u003e Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eWaiver:\u003c/i\u003e No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eSeverability:\u003c/i\u003e The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eConstruction:\u003c/i\u003e The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 All references to currency are stated in United States dollars.\u003c/p\u003e\r\n\r\n\t\u003cp\u003e\u003ci\u003eSurvival:\u003c/i\u003e The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement; prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022twentyoneParent\u0022\u003e21. Customer Service\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eIf you have any questions regarding the Program or your Program Account, please contact Customer Service online at \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003ehttps://www.acehardware.com/customer-service?page=contact-us\u003c/a\u003e or by phone at 1-888-827-4223.\u003c/p\u003e\u003c/div\u003e","hideonmobile":false},"id":"ca560de6-a81d-4fd8-959b-01de0b24ecc4"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"referral-terms","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\r\n\t.customer-service-section{\r\n\t\tcolor:#666;\r\n\t}\r\n\t.customer-service-title{\r\n\t\tfont-family: \u0022Roboto Slab\u0022;\r\n\t\ttext-transform: uppercase;\r\n\t}\r\n\u003c/style\u003e\r\n\r\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\r\n\r\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eAce Rewards\u003csup\u003e\u0026reg;\u003c/sup\u003e Referral Friend Bonus Points Offer\u003c/h2\u003e\r\n\r\n\t\u003cp\u003eLast updated March 05, 2021\u003c/p\u003e\r\n\r\n\t\u003cp\u003eExisting Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer (\u0022Referral Offer\u0022) in the App will be assigned a unique invitation code (\u0022Invitation Code\u0022) to share with friends and family who are not already Ace Rewards members (\u0022Non-members\u0022). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points (\u0022Referral Bonus Points\u0022), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions (\u0022Program Terms\u0022). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: \u003ca href=\u0022/rewards-terms\u0022\u003ehttps://www.acehardware.com/rewards-terms\u003c/a\u003e, and are subject to change.\u003c/p\u003e\r\n\r\n\u003c/div\u003e","hideonmobile":false},"id":"c64ede95-7749-45d8-a20a-2055039f7908"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"order-information","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eOrder Information\u003c/h2\u003e\n \u003cp\u003e\u003ch2 class=\u0022customer-service-title\u0022\u003eTrack Your Order\u003c/h2\u003e\n \n \u003cp\u003eClick here to track your order \u003e \u003ca href=\u0022/user/login\u0022\u003e Track Your Order\u003c/a\u003e\u003c/p\u003e\n\n \u003cp\u003eWhen can you track your order?\n \n \u003cp\u003eAt our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your order history page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.\n \n \u003cp\u003eOrders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s).\nOccasionally, orders are delivered via a carrier that does not offer the ability to track a package.\n \u003cp\u003eFinding Your Order Status:\n \u003cp\u003eThe status of your order is easy to find.\n \n \u003cul\u003e\n \u003cli\u003eCheck your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.\u003c/li\u003e\n \u003cli\u003eVisit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.\u003c/li\u003e\n \u003c/ul\u003e\n \n \u003cp\u003e* Please note: Order information may not appear in your order history on acehardware.com for up to 1 hour.\u003c/p\u003e\n \n \u003cp\u003eIf you still have questions about your order, please contact Customer Care at \u003ca href=\u0022mailto:carecenter@acehardware.com\u0022\u003ecarecenter@acehardware.com\u003c/a\u003e.\u003c/p\u003e\n\n\n\u003c/div\u003e\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eCancellations\u003c/h2\u003e\n\n \u003cp\u003eOccasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:\n \u003cul\u003e\n \u003cli\u003eItem(s) not available.\u003c/li\u003e\n \u003cli\u003eDifficulty in processing your payment information.\u003c/li\u003e\n \u003cli\u003eCannot ship to the address provided.\u003c/li\u003e\n \u003c/ul\u003e\n \u003cp\u003eIf your order is cancelled, you will receive an e-mail notifying you of the cancellation. You will not be billed for any cancelled items.\u003c/p\u003e\n\n \u003cp\u003eThere may be times when you wish to cancel the order you have placed (after you have clicked \u0022Place Order\u0022, your order begins to process).\u003c/p\u003e\n\n \u003cp\u003eIf you wish to cancel your order, you can do so from either your \u0022Order History\u0022 page, under My Account (if you are logged into the acehardware.com website), or through the \u003ca href=\u0022/track-order\u0022\u003eTrack Your Order\u003c/a\u003e page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our \u003ca href=\u0022/return-instructions\u0022\u003eReturn Instructions\u003c/a\u003e and returning to your local store. You can find your local store on the \u003ca href=\u0022/store-locator\u0022\u003eStore Locator\u003c/a\u003e\u003c/p\u003e\n\n\u003c/div\u003e\n\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eDamaged Orders\u003c/h2\u003e\n\n \u003cp\u003eWhen you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Ship to Home, \u003ca href=\u0022/ship-to-home\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Delivery from Store, \u003ca href=\u0022/delivery-from-store\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Store Pickup, \u003ca href=\u0022/customer-service?page=free-store-pickup\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eAssembly Information\u003c/h2\u003e\n\n \u003cp\u003eAssembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.\n\u003cp\u003eHere’s how Assembly works:\n\u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n\u003cli\u003eAcehardware.com customers can select assembly on the product page or in cart if the item is eligible. \u003c/li\u003e \n\u003cli\u003eAssembly is not eligible on Ship to Home orders.\u003c/li\u003e\n\u003cli\u003eAssembly is not available for same day or next day delivery.\u003c/li\u003e\n\u003cli\u003eYou will be notified via email that your assembly order is ready for pickup or ready for delivery.\u003c/li\u003e\n\u003cli\u003eYour local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.\u003c/li\u003e\n\u003cli\u003eAssembled items should be returned to the same local Ace store from which it was picked up or delivered from.\u003c/li\u003e\n\u003cp\u003eA handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.\n \u003c/ul\u003e\n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n .about-my-order-list li{\n margin-bottom:10px;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eEmails About My Order\u003c/h2\u003e\n \u003cp\u003eAfter you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:\u003c/p\u003e\n \n \u003cul class=\u0022about-my-order-list\u0022\u003e\n \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Received Email:\u003c/span\u003e This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.\u003c/li\u003e\n\n \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder is Ready Email:\u003c/span\u003e This e-mail confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The \u0022ready\u0022 time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.\u003c/li\u003e\n\n \n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder has Shipped Email:\u003c/span\u003e This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Update Email:\u003c/span\u003e On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Cancellation Email:\u003c/span\u003e On occasion, you may receive this e-mail for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eReturn Summary Email:\u003c/span\u003e You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.\u003c/li\u003e\n \u003c/ul\u003e\n\u003c/div\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eHaul Away\u003c/h2\u003e\n \n \u003cp\u003eHaul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.\u003c/p\u003e\n\n \u003cp\u003eThis is how Haul Away works:\n \n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eSelect a grill from a store where Delivery from Store is available.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eIf Haul Away is available, you will see it as an option on the product description page.\u003c/li\u003e\n \u003cli\u003eCheck the box for Haul Away and select Delivery from Store as the fulfillment method.\u003c/li\u003e\u003c/ul\u003e\n \u003cli\u003eHaul Away may not be offered at every store that offers grill delivery.\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/p\u003e\n \n \u003cp\u003eHaul Away item qualifications:\n \n \u003cul\u003e\n \u003cli\u003eGrills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.\u003c/li\u003e\n \u003cli\u003eBefore your scheduled Haul Away time, please be sure the following is prepared.\u003c/li\u003e\n \u003cli\u003eRemove Fuel Sources.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eDisconnect from your natural gas line and/or remove the propane tank.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eIf your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.\u003c/li\u003e\n \u003cli\u003eWe cannot Haul Away your old propane tank.\u003c/li\u003e \n \u003cli\u003eWe must be able to remove your products without disassembling them or taking them apart.\u003c/li\u003e \n \u003c/ul\u003e\n \u003cli\u003ePrepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).\u003c/li\u003e\n \u003c/ul\u003e\n \n \u003cli\u003eIf your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.\u003c/li\u003e\n \u003cli\u003ePlease note that once we haul away your products, they can’t be returned.\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"e6c40733-82e8-4259-9101-78827ca2a487"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"track-your-order","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eTrack Your Order\u003c/h2\u003e\n \n \u003cp\u003eClick here to track your order \u003e \u003ca href=\u0022/track-order\u0022\u003e Track Your Order\u003c/a\u003e\u003c/p\u003e\n\n \u003cp\u003eWhen can you track your order?\n \n \u003cp\u003eAt our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.\n \n \u003cp\u003eOrders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s).\nOccasionally, orders are delivered via a carrier that does not offer the ability to track a package.\n \u003cp\u003eFinding Your Order Status:\n \u003cp\u003eThe status of your order is easy to find.\n \n \u003cul\u003e\n \u003cli\u003eCheck your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.\u003c/li\u003e\n \u003cli\u003eVisit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.\u003c/li\u003e\n \u003c/ul\u003e\n \n \u003cp\u003e* Please note: Order information may not appear in your Order History on acehardware.com for up to 1 hour.\n \n \u003cp\u003eIf you still have questions about your order, please contact Customer Care at \u003ca href=\u0022mailto:carecenter@acehardware.com\u0022\u003ecarecenter@acehardware.com\u003c/a\u003e.\u003c/p\u003e\n \n \n\u003c/div\u003e","hideonmobile":false},"id":"50f20d7f-db6b-4e1e-9a70-9ff363081a3f"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"cancellations","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eCancellations\u003c/h2\u003e\n\n \u003cp\u003eOccasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:\n \u003cul\u003e\n \u003cli\u003eItem(s) not available.\u003c/li\u003e\n \u003cli\u003eDifficulty in processing your payment information.\u003c/li\u003e\n \u003cli\u003eCannot ship to the address provided.\u003c/li\u003e\n \u003c/ul\u003e\n \u003cp\u003eIf your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items.\u003c/p\u003e\n\n \u003cp\u003eThere may be times when you wish to cancel the order you have placed (after you have clicked \u0022Place Order\u0022, your order begins to process).\u003c/p\u003e\n\n \u003cp\u003eIf you wish to cancel your order, you can do so from either your \u0022Order History\u0022 page, under My Account (if you are logged into the acehardware.com website), or through the \u003ca href=\u0022/track-order\u0022\u003eTrack Your Order\u003c/a\u003e page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our \u003ca href=\u0022/return-instructions\u0022\u003eReturn Instructions\u003c/a\u003e and returning to your local store. You can find your local store on the \u003ca href=\u0022/store-locator\u0022\u003eStore Locator.\u003c/a\u003e\u003c/p\u003e\n\n \n\u003c/div\u003e","hideonmobile":false},"id":"216e5c07-3ff1-4658-bf18-06eadc83df90"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"damaged-orders","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eDamaged Orders\u003c/h2\u003e\n\n \u003cp\u003eWhen you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery, or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Ship to Home, \u003ca href=\u0022/ship-to-home\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Delivery from Store, \u003ca href=\u0022/delivery-from-store\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor more information regarding Store Pickup, \u003ca href=\u0022/customer-service?page=free-store-pickup\u0022\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\n\n\u003c/div\u003e","hideonmobile":false},"id":"257f5b9c-5268-4ae0-beaa-81d43dd5d24a"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"assembly-information","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eAssembly Information\u003c/h2\u003e\n\n \u003cp\u003eAssembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart.\n\u003cp\u003eHere’s how Assembly works:\n\u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n\u003cli\u003eAcehardware.com customers can select assembly on the product page or in cart if the item is eligible. \u003c/li\u003e \n\u003cli\u003eAssembly is not eligible on Ship to Home orders.\u003c/li\u003e\n\u003cli\u003eAssembly is not available for same day or next day delivery.\u003c/li\u003e\n\u003cli\u003eYou will be notified via email that your assembly order is ready for pickup or ready for delivery.\u003c/li\u003e\n\u003cli\u003eYour local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.\u003c/li\u003e\n\u003cli\u003eAssembled items should be returned to the same local Ace store from which it was picked up or delivered from.\u003c/li\u003e\n\n\u003cp\u003eA handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.\n\n \u003c/ul\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"35d09e35-72f6-4a82-978e-350e9c9903e9"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"emails-about-your-order","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n .about-my-order-list li{\n margin-bottom:10px;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eEmails About My Order\u003c/h2\u003e\n \u003cp\u003eAfter you place your order, you will receive emails about your order. Below are examples of emails you might receive:\u003c/p\u003e\n \n \u003cul class=\u0022about-my-order-list\u0022\u003e\n \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Received Email:\u003c/span\u003e This email confirms that we have received your order. It includes your order number. Keep this email for your records.\u003c/li\u003e\n\n \u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder is Ready Email:\u003c/span\u003e This email confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple emails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The \u0022ready\u0022 time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.\u003c/li\u003e\n\n \n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder has Shipped Email:\u003c/span\u003e This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Update Email:\u003c/span\u003e On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eOrder Cancellation Email:\u003c/span\u003e On occasion, you may receive this email for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.\u003c/li\u003e\n\n\u003cli\u003e\u003cspan class=\u0022bold\u0022\u003eReturn Summary Email:\u003c/span\u003e You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.\u003c/li\u003e\n \u003c/ul\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"dc319d64-d6db-40e1-ab95-7ef99970c39f"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"haul-away","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eHaul Away\u003c/h2\u003e\n \n \u003cp\u003eHaul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.\u003c/p\u003e\n\n \u003cp\u003eThis is how Haul Away works:\n \n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eSelect a grill from a store where Delivery from Store is available.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eIf Haul Away is available, you will see it as an option on the product description page.\u003c/li\u003e\n \u003cli\u003eCheck the box for Haul Away and select Delivery from Store as the fulfillment method.\u003c/li\u003e\u003c/ul\u003e\n \u003cli\u003eHaul Away may not be offered at every store that offers grill delivery.\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/p\u003e\n \n \u003cp\u003eHaul Away item qualifications:\n \n \u003cul\u003e\n \u003cli\u003eGrills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.\u003c/li\u003e\n \u003cli\u003eBefore your scheduled Haul Away time, please be sure the following is prepared.\u003c/li\u003e\n \u003cli\u003eRemove Fuel Sources.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eDisconnect from your natural gas line and/or remove the propane tank.\u003c/li\u003e\n \u003cul\u003e\n \u003cli\u003eIf your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.\u003c/li\u003e\n \u003cli\u003eWe cannot Haul Away your old propane tank.\u003c/li\u003e \n \u003cli\u003eWe must be able to remove your products without disassembling them or taking them apart.\u003c/li\u003e \n \u003c/ul\u003e\n \u003cli\u003ePrepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).\u003c/li\u003e\n \u003c/ul\u003e\n \n \u003cli\u003eIf your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.\u003c/li\u003e\n \u003cli\u003ePlease note that once we haul away your products, they can’t be returned.\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"1044f1db-8aee-4cc0-96b6-d6733ea76eeb"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"easy-returns","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"\u003cstyle\u003e\n.response-time-msg {\n background-color:#e5e5e5;\n padding:10px 10px;\n}\n.contact-us-alert-icon-wrap{\n height: 40px;\n margin-right: 20px;\n float: left;\n margin-top: 5px;\n}\n.contact-us-alert-icon{\n font-size: 30px !important;\n color: #d7002a;\n}\n\n@media only screen and (max-width: 768px) {\n.contact-us-alert-icon-wrap{\n \theight: 85px;\n\t}\n\n}\n\u003c/style\u003e\n\n\n\u003cstyle\u003e\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n\u003c/style\u003e\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eEasy Returns\u003c/h2\u003e\n\n\u003cstyle\u003e\n .customer-service-section {\n font-family: \u0022Open Sans\u0022;\n color: #666666;\n }\n\n .customer-service-title {\n font-family: \u0022Roboto Slab\u0022;\n }\n\n .bold {\n font-weight: 700;\n }\n\n .underline {\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022\u003e\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eVendor Direct Return Policies\u003c/h2\u003e\n\n\u003cp\u003eSome products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page.\u003cbr\u003e\u003cbr\u003e\nTo view Vendor Direct Return Policies, click \u003ca href=\u0022 https://www.acehardware.com/customer-service?page=vendor-direct-return-policies\u0022\u003ehere.\u003c/a\u003e \n\n \u003ch2 class=\u0022customer-service-title\u0022\u003e30 Day Return Policy\u003c/h2\u003e\n\u003cp\u003eThe policies below, including 30 Day Return Policy, apply to purchases on acehardware.com only. Each Ace Hardware store has its own customer service and return policies. Please consult your local store for details.\u003c/p\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eWhere to Return\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eWe recommend that you make returns of online purchases to an Ace retail store near you that can issue you a\n refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you\n or if you need alternative return instructions, please contact Customer Care at \u003ca href=\u0022tel:888-827-4223\u0022\u003e888-827-4223\u003c/a\u003e.\u003c/p\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFunds Returned\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eIf you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.\n \u003cp\u003eIt may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.\u003c/p\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eBuy One Get Another (BOGA) Returns\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003ePlease note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:\n\u003cli\u003eIf your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.\u003c/li\u003e\n\u003cli\u003eIf your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.\u003c/li\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eHow to Return\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eYou may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.\u003c/p\u003e\n \n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eReturn Exceptions\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eExceptions to the 30 Day Return Policy includes the following: \u003c/p\u003e\n\n \u003cul\u003e\n \u003cli\u003eGift Cards cannot be returned for any reason.\u003c/li\u003e\n \u003cli\u003eOutdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills \u0026 Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer\u0027s policies. Authorized service center information can be found in the owner\u0027s manual or contact Customer Service at \u003ca href=\u0022tel:18888274223\u0022\u003e1-888-827-4223 \u003c/a\u003e to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer\u0027s specified warranty is not voided.\u003c/li\u003e\n \u003cli\u003eClearance items are final sale.\u003c/li\u003e\n \u003cli\u003eHazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned.\u003c/li\u003e\n \u003cli\u003eWe reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.\n \u003cli\u003eIf you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.\u003c/li\u003e\n \u003c/ul\u003e\n\n \u003cp\u003eIf you wish to return a Delivered, Assembled and/or Customized Item:\u003c/p\u003e\n \u003cul\u003e\n \u003cli\u003eTinted liquid interior or exterior paint is a Customized Item.\u003c/li\u003e\n \u003cli\u003eTinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a\n new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot\n honor returns or exchanges for digitally misinterpreted colors.\u003c/li\u003e\n \u003cli\u003eDelivered, Assembled and/or Customized items should be returned to the same local Ace store from which it\n was delivered, assembled and/or customized.\u003c/li\u003e\n \u003cli\u003eYour local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been\n assembled and returned but is not damaged or defective.\u003c/li\u003e\n \u003cli\u003eIf you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You\n will not be reimbursed for the original delivery fee, if applicable.\u003c/li\u003e\n \u003cli\u003eIf you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for\n example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the\n same store from which it was delivered, assembled and/or customized.\u003c/li\u003e\n \u003c/ul\u003e\n \u003cp\u003e\n \u003cp\u003e\n\u003c/p\u003e\n\u003c/div\u003e\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eReturn Instructions\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eWhere to Return\u003c/span\u003e: \n \u003cp\u003eWe recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eHow to Return\u003c/span\u003e: \n \u003cp\u003eYou may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly.\n\u003c/div\u003e\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eReturn Credit\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFunds Returned\u003c/span\u003e: \n \u003cp\u003eIf you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.\n\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eVendor Direct Return Policies\u003c/h2\u003e\n\n\u003cp\u003eSome products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page.\u003c/p\u003e\n\n\t\u003ch4\u003eIncluded Vendors\u003c/h4\u003e\n\t\u003col\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#oneParent\u0022\u003eSTIHL Products\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#twoParent\u0022\u003eHanover Outdoor Products\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#threeParent\u0022\u003eLittle Giant Ladder Systems Products\u003c/a\u003e\u003c/li\u003e\n\t\t\u003cli\u003e\u003ca href=\u0022#fourParent\u0022\u003eMR COOL Products\u003c/a\u003e\u003c/li\u003e\n\n\t\u003c/ol\u003e\n\n\n\t\u003ch4 id=\u0022oneParent\u0022\u003eSTIHL Products\u003c/h4\u003e\n\n\t\u003cp\u003eSTIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items. Please see the Return Exceptions section above for additional information.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022twoParent\u0022\u003eHanover Outdoor Products\u003c/h4\u003e\n\n\t\u003cp\u003eIf you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact Hanover Outdoor Products at 877-397-5144 or \u003ca href=\u0022mailto:contactus@hanoverproducts.com\u0022\u003econtactus@hanoverproducts.com\u003c/a\u003e.\u003c/p\u003e\n\n\t\u003ch4 id=\u0022threeParent\u0022\u003eLittle Giant Ladder Systems Products\u003c/h4\u003e\n\n\t\u003cp\u003eSome Little Giant Ladder Systems are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. These SKUs have a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued. If you have any questions about warranty or technical support, please contact Little Giant at 800-453-1192 or \u003ca href=\u0022mailto:customerservice@ladders.com\u0022\u003ecustomerservice@ladders.com\u003c/a\u003e. If you need assistance, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page. \u003c/p\u003e\n\n\t\u003ch4 id=\u0022fourParent\u0022\u003eMR COOL Products\u003c/h4\u003e\n\n\t\u003cp\u003eSome MR COOL items are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE.Issues with MRCOOL products (including damaged, missing or lost in transit) can be resolved quickly and easily by reaching out to MRCOOL directly. If you wish to return an item that is not damaged or defective, it may be returned in its original packaging within 30 days of sale. You would be charged up to a restocking fee of 15% and any shipping cost the return requires. If you have any questions about warranty or technical support, please contact MRCOOL at 270-366-0457 or \u003ca href=\u0022mailto:support@mrcool.com\u0022\u003esupport@mrcool.com\u003c/a\u003e. If you need assistance, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page. \u003c/p\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"983e8461-3dad-4b8d-848d-58c73d217ccd","definitionId":"html"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"30-day-return-policy","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"\u003cstyle\u003e\n .customer-service-section {\n font-family: \u0022Open Sans\u0022;\n color: #666666;\n }\n\n .customer-service-title {\n font-family: \u0022Roboto Slab\u0022;\n }\n\n .bold {\n font-weight: 700;\n }\n\n .underline {\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022\u003e\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eVendor Direct Return Policies\u003c/h2\u003e\n\n\u003cp\u003eSome products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page.\u003cbr\u003e\u003cbr\u003e\nTo view Vendor Direct Return Policies, click \u003ca href=\u0022 https://www.acehardware.com/customer-service?page=vendor-direct-return-policies\u0022\u003ehere.\u003c/a\u003e \n\u003c/p\u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003e30 Day Return Policy\u003c/h2\u003e\n\n\u003cp\u003eThe policies below, including 30 Day Return Policy, apply to purchases on acehardware.com only. Each Ace Hardware store has its own customer service and return policies. Please consult your local store for details.\u003c/p\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eWhere to Return\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eWe recommend that you make returns of online purchases to an Ace retail store near you that can issue you a\n refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you\n or if you need alternative return instructions, please contact Customer Care at \u003ca href=\u0022tel:888-827-4223\u0022\u003e888-827-4223\u003c/a\u003e.\u003c/p\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFunds Returned\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eIf you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.\n \u003cp\u003eIt may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.\u003c/p\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eBuy One Get Another (BOGA) Returns\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003ePlease note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:\n\u003cli\u003eIf your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.\u003c/li\u003e\n\u003cli\u003eIf your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.\u003c/li\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eHow to Return\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eYou may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.\u003c/p\u003e\n \n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eReturn Exceptions\u003c/span\u003e:\u003c/p\u003e\n \u003cp\u003eExceptions to the 30 Day Return Policy includes the following: \u003c/p\u003e\n\n \u003cul\u003e\n \u003cli\u003eGift Cards cannot be returned for any reason.\u003c/li\u003e\n \u003cli\u003eOutdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills \u0026 Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer\u0027s policies. Authorized service center information can be found in the owner\u0027s manual or contact Customer Service at \u003ca href=\u0022tel:18888274223\u0022\u003e1-888-827-4223 \u003c/a\u003e to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer\u0027s specified warranty is not voided.\u003c/li\u003e\n \u003cli\u003eClearance items are final sale.\u003c/li\u003e\n \u003cli\u003eHazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned.\u003c/li\u003e\n \u003cli\u003eWe reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.\n \u003cli\u003eIf you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.\u003c/li\u003e\n \u003c/ul\u003e\n\n \u003cp\u003eIf you wish to return a Delivered, Assembled and/or Customized Item:\u003c/p\u003e\n \u003cul\u003e\n \u003cli\u003eTinted liquid interior or exterior paint is a Customized Item.\u003c/li\u003e\n \u003cli\u003eTinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a\n new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot\n honor returns or exchanges for digitally misinterpreted colors.\u003c/li\u003e\n \u003cli\u003eDelivered, Assembled and/or Customized items should be returned to the same local Ace store from which it\n was delivered, assembled and/or customized.\u003c/li\u003e\n \u003cli\u003eYour local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been\n assembled and returned but is not damaged or defective.\u003c/li\u003e\n \u003cli\u003eIf you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You\n will not be reimbursed for the original delivery fee, if applicable.\u003c/li\u003e\n \u003cli\u003eIf you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for\n example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the\n same store from which it was delivered, assembled and/or customized.\u003c/li\u003e\n \u003c/ul\u003e\n \u003cp\u003e\n \u003cp\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"9231a92b-60bc-4434-a76e-2b376c3b0f1a","definitionId":"html"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"return-instructions","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eReturn Instructions\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eWhere to Return\u003c/span\u003e: \n \u003cp\u003eWe recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223.\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eHow to Return\u003c/span\u003e: \n \u003cp\u003eYou may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.\n\u003c/div\u003e","hideonmobile":false},"id":"9ce41056-a0af-41d7-9b80-ac58223c0149"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"return-credit","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eReturn Credit\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFunds Returned\u003c/span\u003e: \n \u003cp\u003eIf you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.\n \u003cp\u003eIt may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.\n\n\u003c/div\u003e","hideonmobile":false},"id":"979481c0-5025-4f73-9b64-c5c8df352e13"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"vendor-direct-return-policies","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"config":{"body":"\u003cstyle\u003e\r\n\t.customer-service-section{\r\n\t\tcolor:#666;\r\n\t}\r\n\t.customer-service-title{\r\n\t\tfont-family: \u0022Roboto Slab\u0022;\r\n\t}\r\n\tol li a{\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\u003c/style\u003e\r\n\u003cstyle\u003e\r\n\t.modalOpenerModal {\r\n\t\tbackground:rgba(0,0,0,.5);\r\n\t\tposition:fixed;\r\n\t\tcursor:pointer;\r\n\t\twidth:100%;\r\n\t\theight:100%;\r\n\t\ttop:0;\r\n\t\tleft:0;\r\n\r\n\t\tz-index: 2147483647;\r\n\t}\r\n\t.modalOpener:hover {\r\n\t\ttext-decoration: underline;\r\n\t}\r\n\t.modalOpenerModal {\r\n\t\tdisplay:none;\r\n\t}\r\n\t.modalOpenerModal.show {\r\n\t\tdisplay:block;\r\n\t}\r\n\t.modalOpenerModal_outer {\r\n\t\tcursor: default;\r\n\t\tpadding: 42px 20px 20px;\r\n\t\tmax-width: 900px;\r\n\t\twidth: 95%;\r\n\t\tmax-height: 500px;\r\n\t\t/*height: 95%;*/\r\n\t\tbackground: #fff;\r\n\t\tposition: absolute;\r\n\t\tleft: 50%;\r\n\t\ttop: 50%;\r\n\t\ttransform: translateY(-50%) translateX(-50%);\r\n\t\tbox-sizing: border-box;\r\n\t}\r\n\t.modal_closer {\r\n\t\tposition: absolute;\r\n\t\tright: 0;\r\n\t\tfont-size: 24px;\r\n\t\tpadding: 14px;\r\n\t\tline-height: 14px;\r\n\t\tcursor: pointer;\r\n\t\ttop:0;\r\n\t\tborder: none;\r\n\t\tbackground: none;\r\n\t\tcolor:#000;\r\n\t}\r\n\t.modal_closer:focus {\r\n\t\toutline: solid grey 2px!important;\r\n\t}\r\n\t.modal_content {\r\n\t\toverflow:auto;\r\n\t\twidth:100%;\r\n\t\theight:100%;\r\n\t\ttext-align:left;\r\n\t\tfont-size:14px;\r\n\t\tmax-height: calc(500px - 42px - 20px);\r\n\t}\r\n\u003c/style\u003e\r\n\r\n\r\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eVendor Direct Return Policies\u003c/h2\u003e\r\n\r\n\u003cp\u003eSome products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page.\u003c/p\u003e\r\n\r\n\t\u003ch4\u003eIncluded Vendors\u003c/h4\u003e\r\n\t\u003col\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#oneParent\u0022\u003eSTIHL Products\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#twoParent\u0022\u003eHanover Outdoor Products\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#threeParent\u0022\u003eLittle Giant Ladder Systems Products\u003c/a\u003e\u003c/li\u003e\r\n\t\t\u003cli\u003e\u003ca href=\u0022#fourParent\u0022\u003eMR COOL Products\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003c/ol\u003e\r\n\r\n\r\n\t\u003ch4 id=\u0022oneParent\u0022\u003eSTIHL Products\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eSTIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items. Please see the Return Exceptions section above for additional information.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022twoParent\u0022\u003eHanover Outdoor Products\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eIf you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact Hanover Outdoor Products at 877-397-5144 or \u003ca href=\u0022mailto:contactus@hanoverproducts.com\u0022\u003econtactus@hanoverproducts.com\u003c/a\u003e.\u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022threeParent\u0022\u003eLittle Giant Ladder Systems Products\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eSome Little Giant Ladder Systems are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. These SKUs have a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued. If you have any questions about warranty or technical support, please contact Little Giant at 800-453-1192 or \u003ca href=\u0022mailto:customerservice@ladders.com\u0022\u003ecustomerservice@ladders.com\u003c/a\u003e. If you need assistance, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page. \u003c/p\u003e\r\n\r\n\t\u003ch4 id=\u0022fourParent\u0022\u003eMR COOL Products\u003c/h4\u003e\r\n\r\n\t\u003cp\u003eSome MR COOL items are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE.Issues with MRCOOL products (including damaged, missing or lost in transit) can be resolved quickly and easily by reaching out to MRCOOL directly. If you wish to return an item that is not damaged or defective, it may be returned in its original packaging within 30 days of sale. You would be charged up to a restocking fee of 15% and any shipping cost the return requires. If you have any questions about warranty or technical support, please contact MRCOOL at 270-366-0457 or \u003ca href=\u0022mailto:support@mrcool.com\u0022\u003esupport@mrcool.com\u003c/a\u003e. If you need assistance, please contact the Ace Customer Care Center by using our \u003ca href=\u0022https://www.acehardware.com/customer-service?page=contact-us\u0022\u003eCustomer Service\u003c/a\u003e page. \u003c/p\u003e\r\n\r\n\r\n","hideonmobile":false},"id":"a1fa6e5a-6de8-4bda-b1f5-31f0f4f56b06","definitionId":"html","type":"content"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"payments-pricing","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003ePayments \u0026 Pricing\u003c/h2\u003e\n \u003cp\u003e\u003ch2 class=\u0022customer-service-title\u0022\u003eDiscounts \u0026 Codes\u003c/h2\u003e\n \u003cp\u003eSteps for redeeming a Promotion or Coupon Code: \n \u003cul\u003e\n \u003cli\u003eWithin the cart, enter the code exactly as it appears, in the box titled \u0022Promotion or Coupon Code\u0022 at the bottom left of the screen.\u003c/li\u003e\n \u003cli\u003eCodes are case sensitive.\u003c/li\u003e\n \u003cli\u003eClick \u0022Apply.\u0022\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.\n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003ePayment Options\u003c/h2\u003e\n \u003cp\u003eCredit/Debit cards accepted: \n \u003cul\u003e\n \u003cli\u003eVisa\u003c/li\u003e\n \u003cli\u003eMasterCard\u003c/li\u003e\n \u003cli\u003eAmerican Express\u003c/li\u003e\n \u003cli\u003eDiscover Card\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003eOther forms of payment: \n \u003cul\u003e\n \u003cli\u003ePaypal\u003c/li\u003e\n \u003cli\u003ePay In 4 with Paypal\u003c/li\u003e\n \u003cli\u003ePayPal Pay Monthly\u003c/li\u003e\n \u003cli\u003eAce Gift Card\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003eWe do not accept: \n \u003cul\u003e\n \u003cli\u003eCODs\u003c/li\u003e\n \u003cli\u003eLayaway plan\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e* Important information about payment:\n\u003cp\u003eAll payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card.\n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eSales Tax\u003c/h2\u003e\n\n \u003cp\u003eAcehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. \n\u003c/div\u003e\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eRedeeming Rewards\u003c/h2\u003e\n\n \u003cp\u003eTo redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account \u003ca href=\u0022https://www.acehardware.com/ace-rewards\u0022\u003ehere\u003c/a\u003e.\n \n\u003cp\u003eYou will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account. \n\n\u003cp\u003eAce Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable rewards. \n\n\u003cp\u003eReward valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Reward value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. Reward may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned. \n\u003cp\u003e* Additional exclusions may apply. \n\n\u003c/div\u003e\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n\n .customer-service-section ul{\n padding-left: 0;\n margin-left: 15px;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n .accordionTitle {\n font-size:14px;\n color:#666;\n } \n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eExclusions\u003c/h2\u003e\n \u003cp\u003e\n Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated.\n \u003c/p\u003e\n \u003cp\u003e\n \u003cstrong\u003eGift Cards:\u003c/strong\u003e Gift cards purchases are not eligible for promotions or other coupon offers.\n \u003c/p\u003e\n \n \u003cp\u003e\n \u003cstrong\u003eExcluded Merchandise:\u003c/strong\u003e Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center.\n \u003c/p\u003e\n\n \u003ch3 class=\u0022accordionTitle\u0022\u003e\u003cstrong\u003eExcluded Categories:\u003c/strong\u003e\u003c/h3\u003e\n\n \u003cdiv class=\u0022row\u0022\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eAir Compressors\u003c/li\u003e\n \u003cli\u003eAngle Grinders\u003c/li\u003e\n \u003cli\u003eAttic Ladder\u003c/li\u003e\n \u003cli\u003eBelt Sanders\u003c/li\u003e\n \u003cli\u003eBench and Stationary Saws\u003c/li\u003e\n \u003cli\u003eBench Grinders\u003c/li\u003e\n \u003cli\u003eCircular Saws\u003c/li\u003e\n \u003cli\u003eCombo Power Tool Sets\u003c/li\u003e\n \u003cli\u003eCorded Drills\u003c/li\u003e\n \u003cli\u003eCordless Drills\u003c/li\u003e\n \u003cli\u003eCordless Tool Battery Packs\u003c/li\u003e\n \u003cli\u003eElectric Hammers\u003c/li\u003e\n \u003cli\u003eGarage Door Openers\u003c/li\u003e\n \u003cli\u003eGarbage Disposals\u003c/li\u003e\n \u003cli\u003eGas Tubing\u003c/li\u003e\n \u003cli\u003eGenerators\u003c/li\u003e\n \u003cli\u003eImpact Drivers\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eImpact Wrenches\u003c/li\u003e\n \u003cli\u003eJackets\u003c/li\u003e\n \u003cli\u003eJig Saws\u003c/li\u003e\n \u003cli\u003eLadder Accessories\u003c/li\u003e\n \u003cli\u003eLawn and Leaf Bags\u003c/li\u003e\n \u003cli\u003eMetal Detectors\u003c/li\u003e\n \u003cli\u003eMiter Saws\u003c/li\u003e\n \u003cli\u003eNailers \u0026 Staplers\u003c/li\u003e\n \u003cli\u003eOrbital Sanders\u003c/li\u003e\n \u003cli\u003eOscillating Tools\u003c/li\u003e\n \u003cli\u003ePlaners and Joiners\u003c/li\u003e\n \u003cli\u003ePower Nailers\u003c/li\u003e\n \u003cli\u003ePower Shears\u003c/li\u003e\n \u003cli\u003ePush Mowers\u003c/li\u003e\n \u003cli\u003eReciprocating Saws\u003c/li\u003e\n \u003cli\u003eRiding Mowers\u003c/li\u003e\n \u003cli\u003eRotary Tools\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eRouters\u003c/li\u003e\n \u003cli\u003eSeating\u003c/li\u003e\n \u003cli\u003eSkylights\u003c/li\u003e\n \u003cli\u003eSnow Blowers\u003c/li\u003e\n \u003cli\u003eStorage Bags\u003c/li\u003e\n \u003cli\u003eTable Saws\u003c/li\u003e\n \u003cli\u003eTables and Desks\u003c/li\u003e\n \u003cli\u003eTool Battery Chargers\u003c/li\u003e\n \u003cli\u003eTool Boxes\u003c/li\u003e\n \u003cli\u003eTrimmers \u0026amp; Edgers\u003c/li\u003e\n \u003cli\u003eWood and Pellet Stoves\u003c/li\u003e\n \u003cli\u003eWood Chippers\u003c/li\u003e\n \u003cli\u003eWood Pellets\u003c/li\u003e\n \u003cli\u003eWood Splitters\u003c/li\u003e\n \u003cli\u003eWork Lights\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003ch3 class=\u0022accordionTitle\u0022\u003e\u003cstrong\u003eExcluded Brands:\u003c/strong\u003e\u003c/h3\u003e\n \u003cdiv class=\u0022row\u0022\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eAMMEX\u003c/li\u003e\n \u003cli\u003eBenjamin Moore\u003c/li\u003e\n \u003cli\u003eBig Green Egg\u003c/li\u003e\n \u003cli\u003eBlackstone\u003c/li\u003e\n \u003cli\u003eBlue Buffalo\u003c/li\u003e\n \u003cli\u003eBroil King\u003c/li\u003e\n \u003cli\u003eCustom LeatherCraft\u003c/li\u003e\n \u003cli\u003eDyson\u003c/li\u003e\n \u003cli\u003eEGO\u003c/li\u003e\n \u003cli\u003eENO®\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eForney\u003c/li\u003e\n \u003cli\u003eGrillGrate®\u003c/li\u003e\n \u003cli\u003eHanover\u003c/li\u003e\n \u003cli\u003eInSinkErator\u003c/li\u003e\n \u003cli\u003eKamado Joe®\u003c/li\u003e\n \u003cli\u003eKick Ash Basket\u003c/li\u003e\n \u003cli\u003eLeatherman\u003c/li\u003e\n \u003cli\u003eMagnolia Home by Joanna Gaines\u003c/li\u003e\n \u003cli\u003eMOD Furniture\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eNapoleon\u003c/li\u003e\n \u003cli\u003eNest\u003c/li\u003e\n \u003cli\u003ePit Barrel Cooker Co.\u003c/li\u003e\n \u003cli\u003ePK Grills\u003c/li\u003e\n \u003cli\u003eRing\u003c/li\u003e\n \u003cli\u003eStanley\u003c/li\u003e\n \u003cli\u003eSTIHL®\u003c/li\u003e\n \u003cli\u003eTORO®\u003c/li\u003e\n \u003cli\u003eTraeger®\u003c/li\u003e\n \u003cli\u003eWeber\u003c/li\u003e\n \u003cli\u003eYETI®\u003c/li\u003e\n \u003cli\u003eZoeller\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \n \u003cp\u003e\u003cbr\u003eFor questions regarding payments or pricing of personalized products, please visit the \u003ca href=\u0022https://personalize.acehardware.com/faq\u0022\u003eFrequently Asked Questions\u003c/a\u003e on the \u003ca href=\u0022https://personalize.acehardware.com/\u0022\u003e\u003c/a\u003ePersonalize It With Ace Powered by Lapine\u003c/a\u003e microsite.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"db688957-1483-4288-829c-f474ff2b9ce0"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"discounts-codes","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eDiscounts \u0026 Codes\u003c/h2\u003e\n \u003cp\u003eSteps for redeeming a Promotion or Coupon Code: \n \u003cul\u003e\n \u003cli\u003eWithin the cart, enter the code exactly as it appears, in the box titled \u0022Promotion or Coupon Code\u0022 at the bottom left of the screen.\u003c/li\u003e\n \u003cli\u003eCodes are case sensitive.\u003c/li\u003e\n \u003cli\u003eClick \u0022Apply.\u0022\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted.\n\u003c/div\u003e","hideonmobile":false},"id":"c3628abd-3b2b-4867-8b24-beb894fe6cd0"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"payment-options","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003ePayment Options\u003c/h2\u003e\n \u003cp\u003eCredit/Debit cards accepted: \n \u003cul\u003e\n \u003cli\u003eVisa\u003c/li\u003e\n \u003cli\u003eMasterCard\u003c/li\u003e\n \u003cli\u003eAmerican Express\u003c/li\u003e\n \u003cli\u003eDiscover Card\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003eOther forms of payment: \n \u003cul\u003e\n \u003cli\u003ePaypal\u003c/li\u003e\n \u003cli\u003ePay In 4 with Paypal\u003c/li\u003e\n \u003cli\u003ePaypal Pay Monthly\u003c/li\u003e\n \u003cli\u003eAce Gift Card\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003eWe do not accept: \n \u003cul\u003e\n \u003cli\u003eCODs\u003c/li\u003e\n \u003cli\u003eLayaway plan\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e* Important information about payment:\n\u003cp\u003eAll payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card.\n\u003c/div\u003e","hideonmobile":false},"id":"af73722d-8a7f-4857-aaaa-3f06e3420f06"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"sales-tax","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eSales Tax\u003c/h2\u003e\n\n \u003cp\u003eAcehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. \n\u003c/div\u003e","hideonmobile":false},"id":"8628f0b5-5bb7-4ff3-9760-61dd0c080a01"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"redeeming-rewards","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eRedeeming Rewards\u003c/h2\u003e\n\n \u003cp\u003eTo redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account \u003ca href=\u0022https://www.acehardware.com/ace-rewards\u0022\u003ehere\u003c/a\u003e.\n \n\u003cp\u003eYou will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account. \n\n\u003cp\u003eAce Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable Rewards. \n\n\u003cp\u003eRewards are valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Rewards value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited. Rewards may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned. \n\u003cp\u003e* Additional exclusions may apply. \n\n\u003c/div\u003e","hideonmobile":false},"id":"18e62e4c-c023-4c61-a47f-1d1ae0992286"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"exclusions","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n\n .customer-service-section ul{\n padding-left: 0;\n margin-left: 15px;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n .accordionTitle {\n font-size:14px;\n color:#666;\n } \n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eExclusions\u003c/h2\u003e\n \u003cp\u003e\n Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated.\n \u003c/p\u003e\n \u003cp\u003e\n \u003cstrong\u003eGift Cards:\u003c/strong\u003e Gift cards purchases are not eligible for promotions or other coupon offers.\n \u003c/p\u003e\n \n \u003cp\u003e\n \u003cstrong\u003eExcluded Merchandise:\u003c/strong\u003e Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center.\n \u003c/p\u003e\n\n \u003ch3 class=\u0022accordionTitle\u0022\u003e\u003cstrong\u003eExcluded Categories:\u003c/strong\u003e\u003c/h3\u003e\n\n \u003cdiv class=\u0022row\u0022\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eAir Compressors\u003c/li\u003e\n \u003cli\u003eAngle Grinders\u003c/li\u003e\n \u003cli\u003eAttic Ladder\u003c/li\u003e\n \u003cli\u003eBelt Sanders\u003c/li\u003e\n \u003cli\u003eBench and Stationary Saws\u003c/li\u003e\n \u003cli\u003eBench Grinders\u003c/li\u003e\n \u003cli\u003eCircular Saws\u003c/li\u003e\n \u003cli\u003eCombo Power Tool Sets\u003c/li\u003e\n \u003cli\u003eCorded Drills\u003c/li\u003e\n \u003cli\u003eCordless Drills\u003c/li\u003e\n \u003cli\u003eCordless Tool Battery Packs\u003c/li\u003e\n \u003cli\u003eElectric Hammers\u003c/li\u003e\n \u003cli\u003eGarage Door Openers\u003c/li\u003e\n \u003cli\u003eGarbage Disposals\u003c/li\u003e\n \u003cli\u003eGas Tubing\u003c/li\u003e\n \u003cli\u003eGenerators\u003c/li\u003e\n \u003cli\u003eImpact Drivers\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eImpact Wrenches\u003c/li\u003e\n \u003cli\u003eJackets\u003c/li\u003e\n \u003cli\u003eJig Saws\u003c/li\u003e\n \u003cli\u003eLadder Accessories\u003c/li\u003e\n \u003cli\u003eLawn and Leaf Bags\u003c/li\u003e\n \u003cli\u003eMetal Detectors\u003c/li\u003e\n \u003cli\u003eMiter Saws\u003c/li\u003e\n \u003cli\u003eNailers \u0026 Staplers\u003c/li\u003e\n \u003cli\u003eOrbital Sanders\u003c/li\u003e\n \u003cli\u003eOscillating Tools\u003c/li\u003e\n \u003cli\u003ePlaners and Joiners\u003c/li\u003e\n \u003cli\u003ePower Nailers\u003c/li\u003e\n \u003cli\u003ePower Shears\u003c/li\u003e\n \u003cli\u003ePush Mowers\u003c/li\u003e\n \u003cli\u003eReciprocating Saws\u003c/li\u003e\n \u003cli\u003eRiding Mowers\u003c/li\u003e\n \u003cli\u003eRotary Tools\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eRouters\u003c/li\u003e\n \u003cli\u003eSeating\u003c/li\u003e\n \u003cli\u003eSkylights\u003c/li\u003e\n \u003cli\u003eSnow Blowers\u003c/li\u003e\n \u003cli\u003eStorage Bags\u003c/li\u003e\n \u003cli\u003eTable Saws\u003c/li\u003e\n \u003cli\u003eTables and Desks\u003c/li\u003e\n \u003cli\u003eTool Battery Chargers\u003c/li\u003e\n \u003cli\u003eTool Boxes\u003c/li\u003e\n \u003cli\u003eTrimmers \u0026amp; Edgers\u003c/li\u003e\n \u003cli\u003eWood and Pellet Stoves\u003c/li\u003e\n \u003cli\u003eWood Chippers\u003c/li\u003e\n \u003cli\u003eWood Pellets\u003c/li\u003e\n \u003cli\u003eWood Splitters\u003c/li\u003e\n \u003cli\u003eWork Lights\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003ch3 class=\u0022accordionTitle\u0022\u003e\u003cstrong\u003eExcluded Brands:\u003c/strong\u003e\u003c/h3\u003e\n \u003cdiv class=\u0022row\u0022\u003e\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eAMMEX\u003c/li\u003e\n \u003cli\u003eBenjamin Moore\u003c/li\u003e\n \u003cli\u003eBig Green Egg\u003c/li\u003e\n \u003cli\u003eBlackstone\u003c/li\u003e\n \u003cli\u003eBlue Buffalo\u003c/li\u003e\n \u003cli\u003eBreeo®\u003c/li\u003e\n \u003cli\u003eBroil King\u003c/li\u003e\n \u003cli\u003eCustom LeatherCraft\u003c/li\u003e\n \u003cli\u003eDyson\u003c/li\u003e\n \u003cli\u003eEGO\u003c/li\u003e\n \u003cli\u003eENO®\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eFlame Boss\u003c/li\u003e\n \u003cli\u003eForney\u003c/li\u003e\n \u003cli\u003eGozney\u003c/li\u003e\n \u003cli\u003eGrillGrate®\u003c/li\u003e\n \u003cli\u003eHanover\u003c/li\u003e\n \u003cli\u003eInSinkErator\u003c/li\u003e\n \u003cli\u003eKamado Joe®\u003c/li\u003e\n \u003cli\u003eKick Ash Basket\u003c/li\u003e\n \u003cli\u003eLeatherman\u003c/li\u003e\n \u003cli\u003eLocally Sourced\u003c/li\u003e\n \u003cli\u003eMagnolia Home by Joanna Gaines\u003c/li\u003e\n \u003cli\u003eMOD Furniture\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\u0022col-xs-12 col-md-4\u0022\u003e\n \u003cul\u003e\n \u003cli\u003eNapoleon\u003c/li\u003e\n \u003cli\u003eNest\u003c/li\u003e\n \u003cli\u003eOoni\u003c/li\u003e\n \u003cli\u003ePK Grills\u003c/li\u003e\n \u003cli\u003eRing\u003c/li\u003e\n \u003cli\u003eStanley\u003c/li\u003e\n \u003cli\u003eSTIHL®\u003c/li\u003e\n \u003cli\u003eTORO®\u003c/li\u003e\n \u003cli\u003eTraeger®\u003c/li\u003e\n \u003cli\u003eWeber\u003c/li\u003e\n \u003cli\u003eYETI®\u003c/li\u003e\n \u003cli\u003eZoeller\u003c/li\u003e\n \u003c/ul\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"6794b0cf-8b52-4a1b-9c03-83474ced85c0"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"gift-cards","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n\t.customer-service-section{\n\t\tfont-family: \u0022Open Sans\u0022;\n\t\tcolor:#666666;\n\t}\n\n\t.customer-service-section ul{\n\t\tpadding-left: 0;\n\t\tmargin-left: 15px;\n\t}\n\t.customer-service-title{\n\t\tfont-family: \u0022Roboto Slab\u0022;\n\t}\n\t.bold{\n\t\tfont-weight: 700;\n\t}\n\t.underline{\n\t\ttext-decoration: underline;\n\t}\n\t.accordionTitle {\n\t\tfont-size:14px;\n\t\tcolor:#666;\n\t}\t\n\t.customer-service-section.giftCards li {\n\t\tmargin-bottom:15px;\n\t}\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section giftCards\u0022\u003e\n\t\u003ch2 class=\u0022customer-service-title\u0022\u003eAce Card Terms and Conditions\u003c/h2\u003e\n\n\t\u003cp\u003e\n\tLast Updated: 4/13/20 \n\t\u003c/p\u003e\n\n\t\u003cp\u003e\n\tThese Ace Card Terms and Conditions (\u0022Card Terms\u0022) govern your use of Ace gift cards, including tangible gift cards, eGift cards, merchandise return cards, and promotional cards (collectively, \u0022Cards\u0022), which are issued by Ace Incentives, Inc. (\u0022Ace Incentives\u0022 or \u0022we\u0022 or \u0022us\u0022). These Card Terms constitute a binding agreement between you and Ace Incentives. \u003cstrong\u003eIMPORTANT: THESE CARD TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY PURCHASING, USING, OR ACCEPTING A CARD, YOU ACCEPT AND AGREE TO BE BOUND BY THESE CARD TERMS.\u003c/strong\u003e If you do not agree with these Card Terms, do not purchase, use, or accept a Card. \n\t\u003c/p\u003e\n\n\t\u003col\u003e\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eRedemption.\u003c/strong\u003e Cards are redeemable only for purchases at participating Ace Hardware locations in the United States or online at \u003ca href=\u0022https://www.acehardware.com/\u0022\u003ewww.acehardware.com\u003c/a\u003e. For online purchases, (i) a maximum of three (3) gift cards may be redeemed per order and (ii) the total value of gift cards redeemed cannot exceed $250 per order. To find a participating Ace Hardware location, please call Customer Care toll free at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e. Cards cannot be used to purchase gift cards or pay Ace Hardware accounts. Cards have no value until purchased (or otherwise properly issued with respect to merchandise return cards and promotional cards) and activated. Each time a Card is used, the purchase amount will be debited against the Card\u0027s available balance. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eReloads.\u003c/strong\u003e Tangible gift Cards without a fixed face value purchased from participating Ace Hardware locations can be reloaded with additional value. Other Cards, including tangible gift cards purchased online or from third-party retailers, Cards with a fixed face values, egift cards, merchandise return cards and promotional cards cannot be reloaded. You may add value to a reloadable Card at participating Ace Hardware locations, subject to the maximum purchase limitations described in Section 8 below or the maximum face value of the card, if any, whichever is less.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eBalance Inquiries.\u003c/strong\u003e You can check your Card balance by calling Customer Care toll free at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e or online at \u003ca href=\u0022https://www.acehardware.com/balanceinquiry\u0022\u003ewww.acehardware.com/balanceinquiry\u003c/a\u003e. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eNo Refunds or Returns.\u003c/strong\u003e Except as required by law, Cards are non-refundable and cannot be returned or redeemed for cash. Unused Cards purchased from third-party retailers are subject to the gift card return policies of such retailers. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eLost or Stolen Cards.\u003c/strong\u003e Contact Customer Care at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e immediately if your Card has been lost or stolen. Lost or stolen Cards will be replaced for the remaining Card value per Ace Incentives\u0027 records only if you present the Card number and proof of purchase (of the original purchase or most recent reload, as applicable) satisfactory to Ace Incentives. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\u003cstrong\u003eExpiration and Escheat.\u003c/strong\u003e Except as otherwise provided in these Card Terms, Cards do not expire. The underlying funds on tangible Cards issued prior to August 8, 2019 do not expire, but the tangible Card may expire. Upon expiration of the tangible Card, you may have the remaining available balance of the Card transferred to a new Card only if you present the Card number and proof of purchase satisfactory to Ace Incentives. Please call Customer Care at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e for assistance. \u003cbr /\u003e\u003cbr /\u003e\n\n\t\tAce Incentives may be required to remit the cash value of a Card\u0027s unused balance to a state agency pursuant to the state\u0027s abandoned property or escheat laws. If we have remitted the unused balance of your Card to such a state, the Card will have a zero balance in our records and you will no longer be able to redeem the Card; however, you may be able to file a claim to reclaim your escheated property. Please contact your state\u0027s unclaimed property department for guidance.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eFees.\u003c/strong\u003e Ace Incentives does not charge inactivity fees or service fees. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eMaximum Purchase.\u003c/strong\u003e Unless you have entered into a separate written agreement with Ace Incentives for the bulk purchase of Cards, you agree that (i) you shall not purchase or otherwise obtain more than $10,000 in total Card value in any one day and (ii) you shall not load or reload any individual Card with a value of more than $250 in any one day. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eResale.\u003c/strong\u003e Resale of Cards to third parties for cash or other consideration is prohibited, although you may transfer a Card to a third party as a gift. If you wish to sell or distribute Cards, please visit our \u003ca href=\u0022https://www.acehardware.com/gift-cards\u0022\u003eCorporate Bulk Card website\u003c/a\u003e for more information. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003ePromotional Cards.\u003c/strong\u003e \u0022Promotional Cards\u0022 are Cards that are provided for no cash consideration in connection with contests, sweepstakes, giveaways, and other promotions. Promotional Cards may expire. See each Promotional Card for any specific terms, restrictions, or exclusions, including expiration dates.\n\t\t\u003c/li\u003e\n\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eDeactivation; Suspension.\u003c/strong\u003e Ace Incentives reserves the right to deactivate, suspend, or refuse to honor any Card in the event of failure of consideration, such as a disputed credit card charge or returned check, or if Ace Incentives suspects the Card was obtained or is being used fraudulently. \u003cstrong\u003ePlease immediately report any loss, theft, or suspected fraud to Customer Care at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e\u003c/strong\u003e.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eDisclaimer of Warranties and Limitation of Liability.\u003c/strong\u003e TO THE FULLEST EXTENT PERMITTED BY LAW, THE CARDS AND ALL RELATED PRODUCTS AND SERVICES ARE PROVIDED \u0022AS IS\u0022 WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. \u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tTO THE FULLEST EXTENT PERMITTED BY LAW, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE CARDS OR YOUR USE OF THE CARDS OR ANY PRODUCTS OR SERVICES RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR USE OF ANY CARDS OR PRODUCTS OR SERVICES RELATED TO THE CARDS, OR (ii) ANY UNLAWFUL, UNAUTHORIZED, OR FRAUDULENT CONDUCT BY YOU OR BY ANY THIRD PARTY RELATED TO ANY CARD.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tCERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eArbitration Agreement and Prohibition of Class and Representative Actions and Non-Individualized Relief.\u003c/strong\u003e YOU AND ACE INCENTIVES AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN (i) YOU AND ACE INCENTIVES, (ii) YOU AND ACE INCENTIVES\u0027 AFFILIATES, AND/OR (iii) YOU AND THE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS OF ACE INCENTIVES OR ACE INCENTIVES\u0027 AFFILIATES (EACH AND \u0022ACE INCENTIVES PARTY\u0022 AND, COLLECTIVELY, THE \u0022ACE INCENTIVES PARTIES\u0022) IN CONNECTION WITH THESE CARD TERMS OR YOUR PURCHASE, USE, OR ACCEPTANCE OF ANY CARD WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND THE ACE INCENTIVES PARTIES HAVE AGAINST EACH OTHER ARE RESOLVED.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tYou and we agree that any and all disputes or claims that have arisen or may arise between you and one or more of the Ace Incentives Parties in connection with (i) any Card, including your purchase, use or acceptance of any Card, and/or (ii) these Card Terms, shall be resolved exclusively through confidential, final, and binding arbitration. \u003cstrong\u003eYOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY\u003c/strong\u003e. The arbitration will be conducted by the American Arbitration Association (\u0022AAA\u0022) under its rules and procedures, including the AAA\u0027s Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA\u0027s rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: \u003ca href=\u0022https://www.adr.org/\u0022\u003ewww.adr.org\u003c/a\u003e.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tThe arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tThe arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tYou and we agree that each of us may bring claims against the other (and that you may bring claims against any Ace Incentives Party) only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect other purchasers, users or recipients of Cards. \u003cstrong\u003eYOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS\u003c/strong\u003e.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eAdditional Terms.\u003c/strong\u003e If you purchase or redeem Cards on a website, your activity on the website may be subject to additional terms, including a Privacy Policy and Terms of Use. Please carefully review all such additional terms. These websites may be owned and operated by third parties that are not affiliated with Ace Incentives. \n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eMiscellaneous.\u003c/strong\u003e\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tApplicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Card Terms and any claim or dispute that has arisen or may arise between you and Ace Incentives in connection with the Cards.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tTaxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Cards.\u003cbr /\u003e\u003cbr /\u003e\n\n\t\t\tWaiver: No delay or failure by Ace Incentives to enforce any of these Card Terms shall be a waiver of any of our rights under these Card Terms.\u003cbr /\u003e\u003cbr /\u003e\n\t\t\t\n\t\t\tSeverability: The invalidity or unenforceability of any provision(s) of these Card Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Card Terms is found to be invalid or unenforceable, these Card Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.\u003cbr /\u003e\u003cbr /\u003e\n\t\t\t\n\t\t\tConstruction: The headings used in these Card Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Card Terms. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 \u003cbr /\u003e\u003cbr /\u003e\n\t\t\t\n\t\t\tSurvival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of the Card Terms.\n\t\t\u003c/li\u003e\n\n\t\t\u003cli\u003e\n\t\t\t\u003cstrong\u003eCustomer Care.\u003c/strong\u003e If you have any questions regarding a Card, please contact Customer Care at \u003ca href=\u0022tel:1-888-827-4223\u0022\u003e1-888-827-4223\u003c/a\u003e.\n\t\t\u003c/li\u003e\n\t\u003c/ol\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"16976582-9363-4b0c-8db7-063d0caf7a23"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"shipping-delivery-pickup-curbside","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShipping, Delivery, Pickup \u0026 Curbside\u003c/h2\u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShip to Home\u003c/h2\u003e\n \u003cp\u003eShip to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.\n \u003cp\u003eHere’s how Ship-to-Home works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eOnce you have selected an item, click the \u0027Add to Cart button\u0027 and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.\u003c/li\u003e\n \u003cli\u003eContinue to proceed through the checkout process through to order completion.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email with your shipment tracking information.\u003c/li\u003e\n \u003cli\u003eFor quicker delivery, please select Next Day or Second Day shipping.\u003c/li\u003e\n \u003cli\u003eAfter you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.\n\n\u003cp\u003eYou can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.\n\n\u003cp\u003ePlease note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. \n\n\u003cp\u003eSee below for shipment arrival timing:\n\n \u003cul\u003e\n \u003cli\u003eNext Day Shipping (If offered, estimated to arrive Next Business Day)\u003c/li\u003e\n \u003cli\u003eSecond Day Shipping (If offered, estimated to arrive within 2 Business Days)\u003c/li\u003e\n \u003cli\u003eStandard Ground Shipping (Arrives in 3 to 8 Business Days)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou have 30 days from the time of package delivery per the carrier, to report an issue with your order.\u003c/p\u003e\n\u003ch2 class=\u0022customer-service-title\u0022\u003eDelivery from Store\u003c/h2\u003e\n \u003cp\u003e\nDelivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can\u0027t make it into the store, Delivery from Store is for you.\n\n\u003cp\u003eHere is how Delivery from Store works:\n\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n\u003cli\u003eIf your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.\u003c/li\u003e\n\u003cli\u003eDelivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.\u003c/li\u003e \n\u003cli\u003eYou may choose Delivery from Store in the cart.\u003c/li\u003e\n\u003cli\u003eDuring checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select \u0022unattended\u0022 delivery. At this point you are ready to place your order.\u003c/li\u003e\n\u003cli\u003eUpon receipt of your order, we will confirm whether or not the items in your order are in stock and available.\u003c/li\u003e\n\u003cli\u003eYou will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled.\u003c/li\u003e \n\u003cli\u003eFor attended and unattended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.\u003c/li\u003e\n\u003cli\u003eYour local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee. \u003c/li\u003e\n\u003cli\u003eIf your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.\u003c/li\u003e\n\u003cli\u003eFor attended delivery, you or your representative must be 18 years of age or older and a signature is required.\u003c/li\u003e\n\u003cli\u003eIf you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled. \u003c/li\u003e\n\u003cli\u003eDelivery fee will be shown in checkout. \u003c/li\u003e\n\u003cli\u003eAce Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.\n\u003cp\u003eA handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.\n\u003c/li\u003e\n\n \u003c/ul\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFree Store Pickup\u003c/h2\u003e\n\n\u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Store:\u003c/span\u003e\n \u003cp\u003eIn a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pick up in 15 minutes. Item(s) must be in-stock and order placed at least 30 minutes before store closing at the participating Ace store selected. Next business morning pickup is available for orders placed outside of business hours. Excludes assembly and tinted paint. Barring unforeseen circumstances such as fire, natural disaster or further order review. Visit \u003ca href=\u0022https://www.acehardware.com/ready-in-15\u0022\u003e acehardware.com/ready-in-15\u003c/a\u003e for more details.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Store works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted on the product page and in your cart. You may choose Free Store Pickup on the product page or in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 30 minutes before store closing and the item(s) are in stock in the store, you may pick up your order in 15 minutes.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email.\u003c/li\u003e\n \u003cli\u003eNext you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Warehouse:\u003c/span\u003e\n \u003cp\u003eWhen an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Warehouse works:\n\u003cul\u003e \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.\u003c/li\u003e\n \u003cli\u003eNext, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n \u003cp\u003ePlease note: Your local Ace store will hold your order for up to 5 days.\u003c/p\u003e\n\u003c/ul\u003e\n\n\u003cdiv\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eCurbside Pickup\u003c/h2\u003e\n \u003cp\u003eAce is here to help. Place your order on acehardware.com and pick up Curbside at your local store.\u003c/p\u003e\n \u003cp\u003eHow it works:\u003c/p\u003e\n \u003col\u003e\n \u003cli\u003eORDER – Order on acehardware.com and select Free Store Pickup during checkout\u003c/li\u003e\n \u003cli\u003eDRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace\u003c/li\u003e\n \u003cli\u003eCALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.\u003c/li\u003e\n \u003c/ol\u003e\n \u003cp\u003eAvailable at participating locations.\u003c/p\u003e\n\u003c/div\u003e\n\n \u003cp\u003ePersonalized products are excluded from Free Store Pickup. For any other questions regarding personalized products, please visit the \u003ca href=\u0022https://personalize.acehardware.com/faq\u0022\u003eFrequently Asked Questions\u003c/a\u003e on the \u003ca href=\u0022https://personalize.acehardware.com/\u0022\u003ePersonalize It With Ace Powered by Lapine\u003c/a\u003e microsite.\u003c/p\u003e\n\n \u003cp\u003ePlease note: Your local Ace store will hold your order for up to 5 days.\u003c/p\u003e\n \u003c/div\u003e","hideonmobile":false},"id":"7d4894c4-9b1e-485d-9b0f-424bc5f7f08e"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"ship-to-home","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eShip to Home\u003c/h2\u003e\n \u003cp\u003eShip to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address.\n \u003cp\u003eHere’s how Ship to Home works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eOnce you have selected an item, click the \u0027Add to Cart\u0027 button and you will see if this item is able to be shipped to your home. You can choose Ship to Home in your cart.\u003c/li\u003e\n \u003cli\u003eContinue to proceed through the checkout process through to order completion.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email with your shipment tracking information.\u003c/li\u003e\n \u003cli\u003eFor quicker delivery, please select Next Day or Second Day shipping.\u003c/li\u003e\n \u003cli\u003eAfter you complete your Ship to Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cp\u003eThere are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.\n\n\u003cp\u003eYou can also have your Ship to Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states.\n\n\u003cp\u003ePlease note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. \n\n\u003cp\u003eSee below for shipment arrival timing:\n\n \u003cul\u003e\n \u003cli\u003eNext Day Shipping (If offered, estimated to arrive Next Business Day)\u003c/li\u003e\n \u003cli\u003eSecond Day Shipping (If offered, estimated to arrive within 2 Business Days)\u003c/li\u003e\n \u003cli\u003eStandard Ground Shipping (Arrives in 3 to 8 Business Days)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou have 30 days from the time of package delivery per the carrier, to report an issue with your order.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"1df3a1bc-1287-4b53-9dd5-579ea1c18b43"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"delivery-from-store","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eDelivery from Store\u003c/h2\u003e\n \u003cp\u003e\nDelivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can\u0027t make it into the store, Delivery from Store is for you.\n\u003c/p\u003e\n\n\u003ch3\u003eFree Delivery with Ace Rewards\u003c/h3\u003e\n\u003cp\u003e\n Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes Same Day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.\n\u003c/p\u003e\n\n\u003cp\u003eHere is how Delivery from Store works:\n\u003c/p\u003e\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n\u003cli\u003eIf your item is eligible for Delivery from Store, it will be noted on the product page and in cart, along with the earliest delivery date. You may select Delivery from Store in either section..\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelivery distance varies by store.\u003c/strong\u003e Your delivery location must be within your local store’s delivery area. We will validate your delivery address prior to checkout.\u003c/li\u003e \n\u003cli\u003eYou may choose Delivery from Store in the cart.\u003c/li\u003e\n\u003cli\u003eAt checkout, you will be prompted to select the delivery date, and depending on the order, options for Unattended or Attended Delivery.\u003c/li\u003e\n\u003cli\u003eFor attended deliveries, your local store will contact you to schedule a delivery time. \u003c/li\u003e\n\u003cli\u003eAttended deliveries require you, or your representative to be:\u003cbr/\u003e\n - Present at the time of delivery\u003cbr/\u003e\n - 18 years of age or older\u003cbr/\u003e\n - Able to sign for the order\u003cbr/\u003e\n\u003c/li\u003e \n\n\u003cli\u003eDelivery fees will be shown in checkout.\u003c/li\u003e\n\u003cli\u003eUpon receipt of your order, we will confirm whether the items in your order are in stock and available.\u003c/li\u003e\n\u003cli\u003eYou will receive an email when/if your order is:\u003cbr/\u003e\n - Ready for delivery\u003cbr/\u003e\n - Order delivery date is delayed\u003cbr/\u003e\n - Order is canceled\u003cbr/\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003ch3\u003eDeliveries are placed at the property entrance\u003c/h3\u003e\n\u003cp\u003e\n For attended and unattended delivery (no signature required), \u003cstrong\u003eyour items will be left on the first threshold (front door/garage etc.)\u003c/strong\u003e. Your local store reserves the right to not deliver unattended items for safety reasons.\u003cbr\u003e\u003cbr\u003e\nYour local Ace may charge an additional fee if you request your order to be placed inside the first threshold/entryway. This includes transporting orders inside the residence, up flights of stairs, or onto decks and porches.\n\u003c/p\u003e\n\n\u003ch3\u003eDelivery Exceptions\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIf your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.\u003c/li\u003e\n\u003cli\u003eIf you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.\u003c/li\u003e\n\u003cli\u003eYou may be charged a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.\u003c/li\u003e\n\u003cli\u003e\n A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment.\n\u003c/li\u003e\n\u003cli\u003eYour local store may charge an additional fee if the order is requested to be delivered beyond the first threshold/entryway.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"17077707-f982-45e6-bb65-e8dbb01d890f"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"free-store-pickup-curbside","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFree Store Pickup \u0026 Curbside\u003c/h2\u003e\n\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Store:\u003c/span\u003e\n \u003cp\u003eIn a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pick up in 15 minutes. Item(s) must be in-stock and order placed at least 30 minutes before store closing at the participating Ace store selected. Next business morning pickup is available for orders placed outside of business hours. Excludes assembly and tinted paint. Barring unforeseen circumstances such as fire, natural disaster or further order review. Visit \u003ca href=\u0022https://www.acehardware.com/ready-in-15\u0022\u003e acehardware.com/ready-in-15\u003c/a\u003e for more details.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Store works:\n \u003cul\u003e\n \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted on the product page and in your cart. You may choose Free Store Pickup on the product page or in your cart.\u003c/li\u003e\n \u003cli\u003eIf your order was placed at least 30 minutes before store closing and the item(s) are in stock in the store, you may pick up your order in 15 minutes.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email.\u003c/li\u003e\n \u003cli\u003eNext you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n\u003c/ul\u003e\n \u003cp\u003e\u003cspan class=\u0022bold\u0022\u003eFree Store Pickup - Fulfilled from Warehouse:\u003c/span\u003e\n \u003cp\u003eWhen an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers.\n \u003cp\u003eHere’s how Free Store Pickup – Fulfilled from Warehouse works:\n\u003cul\u003e \u003cli\u003eShop your local store on acehardware.com.\u003c/li\u003e\n \u003cli\u003eIf your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.\u003c/li\u003e\n \u003cli\u003eOnce the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.\u003c/li\u003e\n \u003cli\u003eNext, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. \u003c/li\u003e\n \u003cli\u003eWhen you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.\u003c/li\u003e\n \u003cp\u003ePlease note: Your local Ace store will hold your order for up to 5 days.\u003c/p\u003e\n\u003c/ul\u003e\n\n\u003cdiv\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eCurbside Pickup\u003c/h2\u003e\n \u003cp\u003eAce is here to help. Place your order on acehardware.com and pick up Curbside at your local store.\u003c/p\u003e\n \u003cp\u003eHow it works:\u003c/p\u003e\n \u003col\u003e\n \u003cli\u003eORDER – Order on acehardware.com and select Free Store Pickup during checkout\u003c/li\u003e\n \u003cli\u003eDRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace\u003c/li\u003e\n \u003cli\u003eCALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.\u003c/li\u003e\n \u003c/ol\u003e\n \u003cp\u003eAvailable at participating locations.\u003c/p\u003e\n\u003c/div\u003e\n\n \u003cp\u003ePlease note: Your local Ace store will hold your order for up to 5 days.\u003c/p\u003e\n \n \u003c/div\u003e","hideonmobile":false},"id":"e293dae0-02ea-402f-a5d1-2c5c754fd555"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"store-locator","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003e Store Locator\u003c/h2\u003e\n \n \u003cp\u003eClick here to find your local Ace \u003e \u003ca href=\u0022/store-locator\u0022\u003e Store Locator\u003c/a\u003e\u003c/p\u003e\n\n\n\u003c/div\u003e","hideonmobile":false},"id":"21855ac4-331c-4f8b-b65d-d7a3f266da4f"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"find-your-local-ace","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003e Store Locator\u003c/h2\u003e\n \n \u003cp\u003eClick here to find your local Ace \u003e \u003ca href=\u0022/store-locator\u0022\u003e Store Locator\u003c/a\u003e\u003c/p\u003e\n\n\n\u003c/div\u003e","hideonmobile":false},"id":"0daf65a5-f1d9-457a-8786-a81f0ba804bb"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"product-information","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003eProduct Information\u003c/h2\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eProduct Inquires\u003c/h2\u003e\n \u003cp\u003eFinding Products\u003c/p\u003e\n\n\u003cp\u003eThere are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.\u003c/p\u003e\n\n\u003cp\u003eLearning More about Products\u003c/p\u003e\n\n\u003cp\u003eIf you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at 888-827-4223.\u003c/p\u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003eProduct Recalls\u003c/h2\u003e\n\n \u003cp\u003eFor your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores.\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Liberty-Hardware-Recalls-Multi-Grip-Tub-Safety-Bars-Due-to-Fall-Hazard?utm_campaign=recalls\u0026utm_content=M1\u0026utm_medium=email\u0026utm_source=govdelivery\u0026utm_term=20240926\u0022 target=\u0022_blank\u0022\u003e\n Liberty Hardware Recalls Multi-Grip Tub Safety Bars Due to Fall Hazard (9/26/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cdiv style=\u0022margin-top: 10px;\u0022\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Shawshank-LEDz-Recalls-Squeeze-Plush-Ball-Monsters-Toys-and-Easter-Squeezable-Toys-Due-to-Injury-Hazard-Sold-Exclusively-at-Ace-Hardware\u0022 target=\u0022_blank\u0022\u003e\n Shawshank LEDz Recalls Squeeze Plush Ball Monsters Toys and Easter Squeezable Toys Due to Injury Hazard (8/26/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Stanley-Black-Decker-Recalls-DeWALT-Battery-Walk-Behind-Mowers-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Stanley Black \u0026 Decker Recalls DeWALT Battery Walk-Behind Mowers Due to Laceration Hazard (8/20/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Atomi-Recalls-Smart-Heaters-Due-to-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Atomi Recalls Smart Heaters Due to Fire and Burn Hazards (7/29/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported\u0022 target=\u0022_blank\u0022\u003e\n BISSELL Recalls More Than 3 Million Steam Shot Handheld Steam Cleaners Due to Burn Hazard\n (7/18/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported\u0022 target=\u0022_blank\u0022\u003e\n BGood Earth Lighting Recalls More than 1.2 Million Rechargeable Integrated Lights to Due to Fire and Burn Hazards (6/10/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Black-Decker-Recalls-CRAFTSMAN-V20-Cordless-Tillers-Cultivators-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Black \u0026 Decker Recalls CRAFTSMAN V20 Cordless Tillers/Cultivators Due to Laceration Hazard (5/30/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered\u0022 target=\u0022_blank\u0022\u003e\n Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered (4/4/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Procter-Gamble-Recalls-8-2-Million-Defective-Bags-of-Tide-Gain-Ace-and-Ariel-Laundry-Detergent-Packets-Distributed-in-US-Due-to-Risk-of-Serious-Injury\u0022 target=\u0022_blank\u0022\u003e\n Procter \u0026 Gamble Recalls 8.2 Million Defective Bags of Tide, Gain, Ace and Ariel Laundry Detergent Packets Distributed in US Due to Risk of Serious Injury (4/5/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov\u0022 target=\u0022_blank\u0022\u003e\n Good Earth Lighting Stop Sale Announcement RE112 \u0026 RE1250 rechargable LED bars (1/15/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Wet-Forget-USA-Recalls-2-7-Million-Bottles-of-Xtreme-Reach-Outdoor-Mold-Mildew-Stain-Remover-with-Hose-End-Nozzle-Due-to-Risk-of-Skin-and-Eye-Irritation\u0022 target=\u0022_blank\u0022\u003e\n Wet \u0026 Forget USA Recalls 2.7 Million Bottles of \u0022Xtreme Reach\u0022 Outdoor Mold \u0026 Mildew Stain Remover with Hose End Nozzle Due to Risk of Skin and Eye Irritation (12/11/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/DR-Power-Equipment-Recalls-DR-Power-Chipper-Shredders-Due-to-Laceration-Hazard#:~:text=This%20recall%20involves%20DR%20Power,%2C%20CS45040DMNR%2C%20CS43030DMN%20and%20CS43030DMNR.\u0022 target=\u0022_blank\u0022\u003e\n DR Power Equipment Recalls DR Power Chipper Shredders Due to Laceration Hazard (09/27/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/STIHL-Recalls-MSA-300-Chain-Saws-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard (09/26/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Generac-Recalls-Portable-Generators-Due-to-Serious-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards (09/22/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Stanley-Black-Decker-Recalls-2-2-Million-DeWALT-Stanley-and-Craftsman-Fiberglass-Sledgehammers-Due-to-Impact-Injury-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Stanley Black \u0026 Decker Recalls 2.2 Million DeWALT, Stanley and Craftsman Fiberglass Sledgehammers Due to Impact Injury Hazard (09/21/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Chervon-North-America-Recalls-EGO-Power-Cordless-Brushless-Hedge-Trimmers-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Chervon North America Recalls EGO Power+ Cordless Brushless Hedge Trimmers Due to Laceration Hazard (06/01/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/voluntary-recall-one-lot-kayteer-wild-bird-food-birders-blend-8-lb-bag-due-elevated-levels-aflatoxin\u0022 target=\u0022_blank\u0022\u003e\n Voluntary Recall of One Lot of Kaytee® Wild Bird Food Birders Blend, 8 Lb Bag, Due to Elevated Levels of Aflatoxin (03/21/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/YETI-Recalls-1-9-Million-Soft-Coolers-and-Gear-Cases-Due-to-Magnet-Ingestion-Hazard\u0022 target=\u0022_blank\u0022\u003e\n YETI Recalls 1.9 Million Soft Coolers and Gear Cases Due to Magnet Ingestion Hazard\n (3/15/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Reckitt-Recalls-AirWick-Fresh-Linen-and-Fresh-Water-Aerosol-Air-Fresheners-Due-to-Injury-and-Laceration-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Reckitt Recalls AirWick Fresh Linen and Fresh Water Aerosol Air Fresheners Due to Injury and Laceration Hazards (11/7/22) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Clorox-Recalls-Pine-Sol-Scented-Multi-Surface-Cleaners-CloroxPro-Pine-Sol-All-Purpose-Cleaners-and-Clorox-ProfessionalTM-Pine-Sol-Lemon-Fresh-Cleaners-Due-to-Risk-of-Exposure-to-Bacteria-1\u0022 target=\u0022_blank\u0022\u003e\n Clorox® Recalls Multiple Pine-Sol Cleaners Due to Risk of Exposure to Bacteria (10/28/22) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Two-Million-Dehumidifiers-With-Well-Known-Brand-Names-Recalled-Due-to-Fire-and-Burn-Hazards-Manufactured-by-New-Widetech\u0022 target=\u0022_blank\u0022\u003e\n Two Million Dehumidifiers With Well-Known Brand Names Recalled Due to Fire and Burn Hazards; Manufactured by New Widetech (08/04/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Generac-Recalls-Portable-Generators-Due-to-Finger-Amputation-and-Crushing-Hazards \u0022 target=\u0022_blank\u0022\u003e\n Generac Recalls Portable Generators (7/29/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Toro-Recalls-Power-Max-Snowthrowers-Due-to-Amputation-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Toro Snowthrower - Model 37802 Potential Injury Hazard (2/17/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.es-sprayerbatteryrecall.expertinquiry.com/\u0022 target=\u0022_blank\u0022\u003e\n Victory Innovations Electrostatic Sprayers with Lithium ion Battery Packs (2/3/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2020/Sterno-Home-Recalls-Path-Light-Kits-With-LED-Power-Supplies-Due-to-Shock-Hazard\u0022\u003eSterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard (5/14/20) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2020/Ronson-Brand-Tech-Torch-Recalled-by-Zippo-Due-to-Fire-Hazard\u0022\u003eRonson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/Seabreeze-International-Recalls-Bathroom-Heaters-Due-to-Fire-Hazard\u0022\u003eSeabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard\u0022\u003eA. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2018/black-and-decker-recalls-hammer-drills-due-to-injury-hazard\u0022\u003eBlack \u0026amp; Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/Brookstone-Wireless-Speakers-Recalled-Due-to-Fire-Hazard\u0022\u003eBrookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/schneider-electric-recalls-square-d-safety-switches-due-to-electrical-shock-hazard\u0022\u003eSchneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2018/Vornado-Air-Recalls-Electric-Space-Heaters-Due-to-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003eVornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/kidde-recalls-dual-sensor-smoke-alarms-due-to-risk-of-failure-to-alert-consumers-to-a-fire\u0022 target=\u0022_blank\u0022\u003eKidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/insinkerator-recalls-sinktop-switch-accessory-for-garbage-disposals-due-to-fire-hazard\u0022\u003eInSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/node/37832\u0022 target=\u0022_blank\u0022\u003eWoodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.fda.gov/safety/recalls/ucm600124.htm\u0022 target=\u0022_blank\u0022\u003eRedbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2016/Digital-Clamp-Meters-Recalled-by-Klein-Tools/\u0022 target=\u0022_blank\u0022\u003eDigital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2015/Cosco-Recalls-Convertible-Hand-Trucks/\u0022 target=\u0022_blank\u0022\u003eCosco Recalls convertible Hand Trucks (2/25/2015) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2015/Keurig-Recalls-MINI-Plus-Brewing-Systems/\u0022 target=\u0022_blank\u0022\u003eKeurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Lithonia-Lighting-Recalls-Emergency-Lights/\u0022 target=\u0022_blank\u0022\u003eLithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Gree-Reannounces-Dehumidifier-Recall/\u0022 target=\u0022_blank\u0022\u003eGree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Legrand-Wiremold-Expands-Recall-of-Under-Cabinet-Power-Strips/\u0022 target=\u0022_blank\u0022\u003eLegrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Ace-Hardware-Recalls-LED-Clamp-Light/\u0022 target=\u0022_blank\u0022\u003eAce Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Toro-Recalls-TimeMaster-and-TurfMaster-Lawn-Mowers/\u0022 target=\u0022_blank\u0022\u003eToro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Gree-Recalls-12-Brands-of-Dehumidifiers/\u0022 target=\u0022_blank\u0022\u003eGree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Char-Broil-Recalls-Patio-Bistro-Gas-Grills/\u0022 target=\u0022_blank\u0022\u003eChar-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Toro-Recalls-Zero-Turn-Riding-Mowers/\u0022 target=\u0022_blank\u0022\u003eToro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Manchester-Tank-And-Equipment-Company-Recalls-Propane-Cylinders/\u0022 target=\u0022_blank\u0022\u003eManchester Tank \u0026amp; Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Remote-Controlled-Helicopters-Recalled-by-Midwest-Trading-Group/\u0022 target=\u0022_blank\u0022\u003eRemote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/3M-Recalls-Filtrete-Room-Air-Purifiers\u0022 target=\u0022_blank\u0022\u003e3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Progressive-International-Recalls-Canning-Jar-Lifters\u0022 target=\u0022_blank\u0022\u003eProgressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls\u0022 target=\u0022_blank\u0022\u003eKaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Toro-Riding-Mowers-Recalled-Due-to-Fire-Hazard/\u0022 target=\u0022_blank\u0022\u003eToro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Kawasaki-Motors-Recalls-Lawn-Mower-Engines-Due-to-Fire-Hazard/\u0022 target=\u0022_blank\u0022\u003eKawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Cabot-Recalls-Wood-Cleaner-and-Wood-Brightener-With-Spray-Pump-Due-To-Irritation-and-Burn-Hazard-\u0022 target=\u0022_blank\u0022\u003eCabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Legrand-Wiremold-Recalls-Power-Strips-Due-to-Electric-Shock-Hazard\u0022 target=\u0022_blank\u0022\u003eLegrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Sherwin-Williams-Recalls-Krylon-Glaze-and-Acrylic-Due-to-Fire-Hazard\u0022 target=\u0022_blank\u0022\u003eSherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Gas-Cylinders-Recalled-by-Worthington-Cylinders-Wisconsin-Due-to-Fire-Hazard\u0022 target=\u0022_blank\u0022\u003eGas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003c/div\u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eWarranties\u003c/h2\u003e\n\n \u003cp\u003eManufacturer\u0027s Warranties\u003c/p\u003e\n \u003cp\u003eMany of the items that are sold on www.acehardware.com come with a manufacturer\u0027s warranty. For additional information on the manufacturer\u0027s warranty for a specific product, contact the manufacturer directly.\u003c/p\u003e\n\n \u003ch2 class=\u0022customer-service-title\u0022\u003eParts \u0026 Repairs\u003c/h2\u003e\n\n \u003cp\u003ePlease contact the manufacturer of an item directly with any parts and repairs questions.\u003c/p\u003e\n \u003cp\u003eIf you still have questions about your order, please contact Customer Care at 888-827-4223 or email carecenter@acehardware.com.\u003c/p\u003e\n\u003c/div\u003e\n\n\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"b54998f8-ab61-4809-91ff-fcb5e2ff621c"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"product-inquiries","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eProduct Inquiries\u003c/h2\u003e\n \n \u003cp\u003eFinding Products\n\n\u003cp\u003eThere are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.\n\n\u003cp\u003eLearning More about Products\n\n\u003cp\u003eIf you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product.\nFor more information regarding products, please contact Customer Care at 888-827-4223.\n\n\u003c/div\u003e","hideonmobile":false},"id":"a2c2474b-75b1-4103-8b24-1e623042fa87"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"product-recalls","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eProduct Recalls\u003c/h2\u003e\n\n \u003cp\u003eFor your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores.\n\n \u003cdiv style=\u0022margin-top: 10px;\u0022\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Liberty-Hardware-Recalls-Multi-Grip-Tub-Safety-Bars-Due-to-Fall-Hazard?utm_campaign=recalls\u0026utm_content=M1\u0026utm_medium=email\u0026utm_source=govdelivery\u0026utm_term=20240926\u0022 target=\u0022_blank\u0022\u003e\n Liberty Hardware Recalls Multi-Grip Tub Safety Bars Due to Fall Hazard (9/26/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003cdiv style=\u0022margin-top: 10px;\u0022\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Shawshank-LEDz-Recalls-Squeeze-Plush-Ball-Monsters-Toys-and-Easter-Squeezable-Toys-Due-to-Injury-Hazard-Sold-Exclusively-at-Ace-Hardware\u0022 target=\u0022_blank\u0022\u003e\n Shawshank LEDz Recalls Squeeze Plush Ball Monsters Toys and Easter Squeezable Toys Due to Injury Hazard (8/26/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Stanley-Black-Decker-Recalls-DeWALT-Battery-Walk-Behind-Mowers-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Stanley Black \u0026 Decker Recalls DeWALT Battery Walk-Behind Mowers Due to Laceration Hazard (8/20/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Atomi-Recalls-Smart-Heaters-Due-to-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Atomi Recalls Smart Heaters Due to Fire and Burn Hazards (7/29/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported\u0022 target=\u0022_blank\u0022\u003e\n BISSELL Recalls More Than 3 Million Steam Shot Handheld Steam Cleaners Due to Burn Hazard\n (7/18/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported\u0022 target=\u0022_blank\u0022\u003e\n BGood Earth Lighting Recalls More than 1.2 Million Rechargeable Integrated Lights to Due to Fire and Burn Hazards (6/10/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Black-Decker-Recalls-CRAFTSMAN-V20-Cordless-Tillers-Cultivators-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Black \u0026 Decker Recalls CRAFTSMAN V20 Cordless Tillers/Cultivators Due to Laceration Hazard (5/30/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered\u0022 target=\u0022_blank\u0022\u003e\n Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered (4/4/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Procter-Gamble-Recalls-8-2-Million-Defective-Bags-of-Tide-Gain-Ace-and-Ariel-Laundry-Detergent-Packets-Distributed-in-US-Due-to-Risk-of-Serious-Injury\u0022 target=\u0022_blank\u0022\u003e\n Procter \u0026 Gamble Recalls 8.2 Million Defective Bags of Tide, Gain, Ace and Ariel Laundry Detergent Packets Distributed in US Due to Risk of Serious Injury (4/5/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov\u0022 target=\u0022_blank\u0022\u003e\n Good Earth Lighting Stop Sale Announcement RE112 \u0026 RE1250 rechargable LED bars (1/15/24) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2024/Wet-Forget-USA-Recalls-2-7-Million-Bottles-of-Xtreme-Reach-Outdoor-Mold-Mildew-Stain-Remover-with-Hose-End-Nozzle-Due-to-Risk-of-Skin-and-Eye-Irritation\u0022 target=\u0022_blank\u0022\u003e\n Wet \u0026 Forget USA Recalls 2.7 Million Bottles of \u0022Xtreme Reach\u0022 Outdoor Mold \u0026 Mildew Stain Remover with Hose End Nozzle Due to Risk of Skin and Eye Irritation (12/11/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/DR-Power-Equipment-Recalls-DR-Power-Chipper-Shredders-Due-to-Laceration-Hazard#:~:text=This%20recall%20involves%20DR%20Power,%2C%20CS45040DMNR%2C%20CS43030DMN%20and%20CS43030DMNR.\u0022 target=\u0022_blank\u0022\u003e\n DR Power Equipment Recalls DR Power Chipper Shredders Due to Laceration Hazard (09/27/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/STIHL-Recalls-MSA-300-Chain-Saws-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard (09/26/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Generac-Recalls-Portable-Generators-Due-to-Serious-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards (09/22/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Stanley-Black-Decker-Recalls-2-2-Million-DeWALT-Stanley-and-Craftsman-Fiberglass-Sledgehammers-Due-to-Impact-Injury-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Stanley Black \u0026 Decker Recalls 2.2 Million DeWALT, Stanley and Craftsman Fiberglass Sledgehammers Due to Impact Injury Hazard (09/21/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Chervon-North-America-Recalls-EGO-Power-Cordless-Brushless-Hedge-Trimmers-Due-to-Laceration-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Chervon North America Recalls EGO Power+ Cordless Brushless Hedge Trimmers Due to Laceration Hazard (06/01/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e \n \u003cbr\u003e\n \u003ca href=\u0022https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/voluntary-recall-one-lot-kayteer-wild-bird-food-birders-blend-8-lb-bag-due-elevated-levels-aflatoxin\u0022 target=\u0022_blank\u0022\u003e\n Voluntary Recall of One Lot of Kaytee® Wild Bird Food Birders Blend, 8 Lb Bag, Due to Elevated Levels of Aflatoxin (03/21/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/YETI-Recalls-1-9-Million-Soft-Coolers-and-Gear-Cases-Due-to-Magnet-Ingestion-Hazard\u0022 target=\u0022_blank\u0022\u003e\n YETI Recalls 1.9 Million Soft Coolers and Gear Cases Due to Magnet Ingestion Hazard\n (3/15/23) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Reckitt-Recalls-AirWick-Fresh-Linen-and-Fresh-Water-Aerosol-Air-Fresheners-Due-to-Injury-and-Laceration-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Reckitt Recalls AirWick Fresh Linen and Fresh Water Aerosol Air Fresheners Due to Injury and Laceration Hazards (11/7/22) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2023/Clorox-Recalls-Pine-Sol-Scented-Multi-Surface-Cleaners-CloroxPro-Pine-Sol-All-Purpose-Cleaners-and-Clorox-ProfessionalTM-Pine-Sol-Lemon-Fresh-Cleaners-Due-to-Risk-of-Exposure-to-Bacteria-1\u0022 target=\u0022_blank\u0022\u003e\n Clorox® Recalls Multiple Pine-Sol Cleaners Due to Risk of Exposure to Bacteria (10/28/22) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Two-Million-Dehumidifiers-With-Well-Known-Brand-Names-Recalled-Due-to-Fire-and-Burn-Hazards-Manufactured-by-New-Widetech\u0022 target=\u0022_blank\u0022\u003e\n Two Million Dehumidifiers With Well-Known Brand Names Recalled Due to Fire and Burn Hazards; Manufactured by New Widetech (08/04/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Generac-Recalls-Portable-Generators-Due-to-Finger-Amputation-and-Crushing-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Generac Recalls Portable Generators (7/29/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2021/Toro-Recalls-Power-Max-Snowthrowers-Due-to-Amputation-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Toro Snowthrower - Model 37802 Potential Injury Hazard (2/17/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.es-sprayerbatteryrecall.expertinquiry.com/\u0022 target=\u0022_blank\u0022\u003e\n Victory Innovations Electrostatic Sprayers with Lithium ion Battery Packs (2/3/21) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2020/Sterno-Home-Recalls-Path-Light-Kits-With-LED-Power-Supplies-Due-to-Shock-Hazard\u0022\u003eSterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard (5/14/20) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2020/Ronson-Brand-Tech-Torch-Recalled-by-Zippo-Due-to-Fire-Hazard\u0022\u003eRonson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/Seabreeze-International-Recalls-Bathroom-Heaters-Due-to-Fire-Hazard\u0022\u003eSeabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard\u0022\u003eA. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2018/black-and-decker-recalls-hammer-drills-due-to-injury-hazard\u0022\u003eBlack \u0026amp; Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2019/Brookstone-Wireless-Speakers-Recalled-Due-to-Fire-Hazard\u0022\u003eBrookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/schneider-electric-recalls-square-d-safety-switches-due-to-electrical-shock-hazard\u0022\u003eSchneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls/2018/Vornado-Air-Recalls-Electric-Space-Heaters-Due-to-Fire-and-Burn-Hazards\u0022 target=\u0022_blank\u0022\u003e\n Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/kidde-recalls-dual-sensor-smoke-alarms-due-to-risk-of-failure-to-alert-consumers-to-a-fire\u0022 target=\u0022_blank\u0022\u003e\n Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/recalls/2018/insinkerator-recalls-sinktop-switch-accessory-for-garbage-disposals-due-to-fire-hazard\u0022\u003eInSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/node/37832\u0022 target=\u0022_blank\u0022\u003e\n Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.fda.gov/safety/recalls/ucm600124.htm\u0022 target=\u0022_blank\u0022\u003e\n Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2016/Digital-Clamp-Meters-Recalled-by-Klein-Tools/\u0022 target=\u0022_blank\u0022\u003e\n Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2015/Cosco-Recalls-Convertible-Hand-Trucks/\u0022 target=\u0022_blank\u0022\u003e\n Cosco Recalls convertible Hand Trucks (2/25/2015) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2015/Keurig-Recalls-MINI-Plus-Brewing-Systems/\u0022 target=\u0022_blank\u0022\u003e\n Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Lithonia-Lighting-Recalls-Emergency-Lights/\u0022 target=\u0022_blank\u0022\u003e\n Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Gree-Reannounces-Dehumidifier-Recall/\u0022 target=\u0022_blank\u0022\u003e\n Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Legrand-Wiremold-Expands-Recall-of-Under-Cabinet-Power-Strips/\u0022 target=\u0022_blank\u0022\u003e\n Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Ace-Hardware-Recalls-LED-Clamp-Light/\u0022 target=\u0022_blank\u0022\u003e\n Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2014/Toro-Recalls-TimeMaster-and-TurfMaster-Lawn-Mowers/\u0022 target=\u0022_blank\u0022\u003e\n Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Gree-Recalls-12-Brands-of-Dehumidifiers/\u0022 target=\u0022_blank\u0022\u003e\n Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Char-Broil-Recalls-Patio-Bistro-Gas-Grills/\u0022 target=\u0022_blank\u0022\u003e\n Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Toro-Recalls-Zero-Turn-Riding-Mowers/\u0022 target=\u0022_blank\u0022\u003e\n Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Manchester-Tank-And-Equipment-Company-Recalls-Propane-Cylinders/\u0022 target=\u0022_blank\u0022\u003e\n Manchester Tank \u0026amp; Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Remote-Controlled-Helicopters-Recalled-by-Midwest-Trading-Group/\u0022 target=\u0022_blank\u0022\u003e\n Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/3M-Recalls-Filtrete-Room-Air-Purifiers\u0022 target=\u0022_blank\u0022\u003e\n 3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Progressive-International-Recalls-Canning-Jar-Lifters\u0022 target=\u0022_blank\u0022\u003e\n Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022https://www.cpsc.gov/Recalls\u0022 target=\u0022_blank\u0022\u003e\n Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Toro-Riding-Mowers-Recalled-Due-to-Fire-Hazard/\u0022 target=\u0022_blank\u0022\u003e\n Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2013/Kawasaki-Motors-Recalls-Lawn-Mower-Engines-Due-to-Fire-Hazard/\u0022 target=\u0022_blank\u0022\u003e\n Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Cabot-Recalls-Wood-Cleaner-and-Wood-Brightener-With-Spray-Pump-Due-To-Irritation-and-Burn-Hazard-\u0022 target=\u0022_blank\u0022\u003e\n Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Legrand-Wiremold-Recalls-Power-Strips-Due-to-Electric-Shock-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Sherwin-Williams-Recalls-Krylon-Glaze-and-Acrylic-Due-to-Fire-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003ca href=\u0022http://www.cpsc.gov/en/Recalls/2012/Gas-Cylinders-Recalled-by-Worthington-Cylinders-Wisconsin-Due-to-Fire-Hazard\u0022 target=\u0022_blank\u0022\u003e\n Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) \u003cspan class=\u0022pr-arrow\u0022\u003e►\u003c/span\u003e\n \u003c/a\u003e\n \u003cbr\u003e\n \u003cbr\u003e\n \u003c/div\u003e\n\u003c/div\u003e\n","hideonmobile":false},"id":"3acc4843-7caf-49ba-856e-a944201f78ca"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"warranties","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eWarranties\u003c/h2\u003e\n\n \u003cp\u003eManufacturer\u0027s Warranties\n\u003cp\u003eMany of the items that are sold on www.acehardware.com come with a manufacturer\u0027s warranty. For additional information on the manufacturer\u0027s warranty for a specific product, contact the manufacturer directly.\n\n\u003c/div\u003e","hideonmobile":false},"id":"e021a37a-4303-4d72-8816-2e8f1c385689"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"parts-repairs","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eParts \u0026 Repairs\u003c/h2\u003e\n\n \u003cp\u003ePlease contact the manufacturer of an item directly with any parts and repairs questions.\n \u003cp\u003eIf you still have questions about your order, please contact Customer Care at 888-827-4223.\u003c/div\u003e","hideonmobile":false},"id":"7271ee2c-4998-44f8-afc9-63ece51a05d3"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"safety-security-privacy","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n\t .customer-service-section{\n\t font-family: \u0022Open Sans\u0022;\n\t color:#666666;\n\t }\n\t .customer-service-title{\n\t font-family: \u0022Roboto Slab\u0022;\n\t }\n\t .bold{\n\t font-weight: 700;\n\t }\n\t .underline{\n\t text-decoration: underline;\n\t }\n\t\t.pp_indent{\n\t\t\tmargin-left: 30px;\n\t\t}\n\n\t\t.pp_table{\n\t\t\tborder: 1px solid #666;\n\t\t}\n\n\t\t.pp_table th{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\t.pp_table td{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\u003c/style\u003e\n\t\n\t\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\t \u003ch2 class=\u0022customer-service-title\u0022\u003eSafety, Security \u0026 Privacy\u003c/h2\u003e\n\t \n\t\t\u003ch2 class=\u0022customer-service-title\u0022\u003ePrivacy Policy\u003c/h2\u003e\n\t\t\u003ca href=\u0022/privacy\u0022\u003eView Privacy Policy\u003c/a\u003e\n\n\n\n\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eTerms of Use\u003c/h2\u003e\n\u003cp\u003eLast Updated October 31, 2023 \u003c/p\u003e\n\n\u003cp\u003eAce Hardware Corporation, its subsidiaries, and affiliates (collectively, \u0022Ace\u0022 or \u0022we\u0022 or \u0022us\u0022) are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications, platforms, and tools that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the \u0022Online Services\u0022). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 years of age or older to use the Online Services.\u003c/p\u003e\n\n\u003cp style=\u0022font-weight: 800;\u0022\u003ePLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE\u0027S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE AND ALL POLICIES, TERMS, AND CONDITIONS STATED OR INCORPORATED BY REFERENCE IN THESE TERMS OF USE, INCLUDING OUR PRIVACY POLICY AND ADDITIONAL TERMS, YOU ARE PROHIBITED FROM, AND MUST IMMEDIATELY CEASE, ACCESSING OR USING THE ONLINE SERVICES. \u003c/p\u003e\n\n\u003cp\u003eWe reserve the right to modify these Terms of Use at any time, at our sole discretion, and without prior notice to you. It is your responsibility to check regularly for modifications to these Terms of Use. See the section below on \u003ca href=\u0022#parent_section3\u0022\u003eModification of Terms of Use\u003c/a\u003e for additional information. \u003c/p\u003e\n\n\u003cp\u003eNote for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. Ace makes no claims that the Online Services are appropriate or legal outside of the United States. If you reside outside the United States, do not access or use the Online Services. \u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section1\u0022\u003ePrivacy \u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section2\u0022\u003eAdditional Terms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section3\u0022\u003eModification of Terms of Use\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section4\u0022\u003eModification of Cancellation of Online Services\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section5\u0022\u003eAccounts; Security\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section6\u0022\u003eAccount Termination and Suspension\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section7\u0022\u003eBusiness Accounts\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section8\u0022\u003ePurchases and Payment\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section9\u0022\u003eDelivery Options\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section10\u0022\u003ePromotions\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section11\u0022\u003eProduct Information and Other Information\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section12\u0022\u003eIntellectual Property and Ownership; License\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section13\u0022\u003eThird-Party Links\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section14\u0022\u003eProhibited Conduct\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section15\u0022\u003eUser Generated Content\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section16\u0022\u003eIdea Submissions\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section17\u0022\u003eDigital Millennium Copyright Act Notice Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section18\u0022\u003eWarranty; Disclaimers\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section19\u0022\u003eLimitations of Liability\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section20\u0022\u003eDispute Resliution; Arbitration; Prohibition of Class Actions\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section21\u0022\u003eChoice of Law\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section22\u0022\u003eIndemnity\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section23\u0022\u003eMiscellaneous\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section24\u0022\u003eAdditional Assistance\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022#parent_section25\u0022\u003eMobile Applications\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section1\u0022\u003e\u003c/a\u003e\u003cstrong\u003e1. Privacy.\u003c/strong\u003e Ace\u0027s \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e applies to your use of the Online Services and is incorporated by reference into these Terms of Use. Please review our \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e to learn more about Ace\u0027s collection, use, and sharing of your information, including communications from Ace and your choices regarding communications. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section2\u0022\u003e\u003c/a\u003e\u003cstrong\u003e2. Additional Terms.\u003c/strong\u003e Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, \u0022Additional Terms\u0022). These Additional Terms include, without limitation:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards® Program Terms and Conditions\u003c/a\u003e, which govern participation in the Ace Rewards Program.\u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022/customer-service?page=gift-cards\u0022\u003eAce Card Terms and Conditions\u003c/a\u003e, which govern the purchase and use of Ace gift cards and e-gift cards. \u003c/li\u003e\n\u003cli\u003e\u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eCustomer Service policies\u003c/a\u003e, including our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e, which govern purchases on the Online Services. Please note that these policies apply to purchases on the Online Services only, and each Ace Hardware store has its own customer service and return policies. Please consult your local store for details. \u003c/li\u003e\n\u003cli\u003eOfficial Rules for contests and sweepstakes.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section3\u0022\u003e\u003c/a\u003e\u003cstrong\u003e3. Modification of Terms of Use.\u003c/strong\u003e We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section4\u0022\u003e\u003c/a\u003e\u003cstrong\u003e4. Modification or Cancellation of Online Services.\u003c/strong\u003e We reserve the right at any time, with or without notice, to modify or terminate the Online Services or any portion thereof.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section5\u0022\u003e\u003c/a\u003e\u003cstrong\u003e5. Accounts; Security.\u003c/strong\u003e Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password (\u0022Account Credentials\u0022) and for restricting access to such information and to your computer or device. Accounts may be created only by the individual that is the subject of the account and may not be transferred. You may not permit others to use your account and you may not use anyone else\u0027s account at any tim\u003cstrong\u003ee. NEVERTHELESS, YOU ARE RESPONSIBLE AND LIABLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, AND WE MAY RELY ON THE AUTHORITY OF ANYONE ACCESSING YOUR ACCOUNT OR USING YOUR ACCOUNT CREDENTIALS\u003c/strong\u003e. You agree to immediately notify us if your Account Credentials are compromised or of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your Account Credentials or any unauthorized access to your account or use of your Account Credentials. Please see our \u003ca href=\u0022/customer-service?page=my-account\u0022\u003eCustomer Service\u003c/a\u003e policies for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn Points and redeem Rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the \u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards® Program Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section6\u0022\u003e\u003c/a\u003e\u003cstrong\u003e6. Account Termination and Suspension.\u003c/strong\u003e You may terminate your account by contacting Ace\u0027s customer care department by phone at 888-827-4223 or via the \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eContact Us Form\u003c/a\u003e. Ace may suspend or terminate your account and/or your use of the Online Services at any time for any reason with or without notice to you and without liability to you. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security and integrity of the Online Services and your account. You will remain liable for any orders that you place or charges that you incur prior to termination or suspension. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section7\u0022\u003e\u003c/a\u003e\u003cstrong\u003e7. Business Accounts.\u003c/strong\u003e The Online Services accounts are intended for personal, household use by consumers and may not be used by businesses or other entities or for commercial purposes except through a business account, which may be subject to \u003ca href=\u0022/business-customer-service?page=terms-of-use\u0022\u003eadditional terms and conditions\u003c/a\u003e. The Online Services may not be used to order Products (as defined below) for resale except through a business account, and Ace does not permit the Online Services to be used by resellers as a drop ship supplier. Without limiting the generality of the foregoing, resellers of Products are prohibited from (i) using the Online Services to ship or deliver Products to their customers, (ii) having their customers pick up Products at an Ace Hardware store; and (iii) using the Ace name, logo, and trademarks in any manner in connection with reseller\u0027s business, including failure to remove materials referencing Ace, such as packing slips, prior to shipping Products to customers. For information on Business Accounts and purchasing options available to resellers, please visit our \u003ca href=\u0022/b2b-home\u0022\u003eBusiness Accounts page\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section8\u0022\u003e\u003c/a\u003e\u003cstrong\u003e8. Purchases and Payment. \u003c/strong\u003eThe products and services offered on the Online Services (collectively, the \u0022Products\u0022) and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites. \u003c/p\u003e\n\u003cp\u003eYou agree to ascertain and obey all local, state, federal and international laws (including minimum age requirements) applicable to the purchase, possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be purchased and used only in a lawful manner.\u003c/p\u003e\n\u003cp\u003eThe inclusion of a Product on the Online Services does not imply or warrant that the Product is or will be available at any time. Product availability and pricing vary and are determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. All references to currency are stated in United States dollars.\u003c/p\u003e\n\u003cp\u003eWhile it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. \u003c/p\u003e\n\u003cp\u003eBy placing an order for Products on the Online Services, you agree to pay all Product prices, together with all applicable fees, charges, and taxes as displayed during the checkout process, including fees for delivery, assembly, and haul away, service fees, shipping and handling charges, and government mandated fees (such as delivery surcharges). You represent and warrant that you are the holder of and have the right to use the credit card, debit card, or other payment method you provide to us. Ace reserves the right to change payment terms and methods at any time without notice to you. We may, in our sole discretion, offer refunds or credits on case-by-case basis and in accordance with our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003ePlease see our \u003ca href=\u0022/customer-service?page=payments-pricing\u0022\u003eCustomer Service policies\u003c/a\u003e for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, the tracking, cancellation, and fulfillment of orders, communications regarding your order, Product recalls, and our 30 Day Return Policy. \u003c/p\u003e\n\u003cp\u003eThere is no charge to use the Online Services, although you will be charged for purchases you make through the Online Services as described in these Terms of Use. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section9\u0022\u003e\u003c/a\u003e\u003cstrong\u003e9. Delivery Options.\u003c/strong\u003e Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the \u003ca href=\u0022/customer-service?page=shipping-delivery-pickup-curbside\u0022\u003eCustomer Service policies\u003c/a\u003e, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAssembly\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products and is not available for Products shipped to home by carrier. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our \u003ca href=\u0022/customer-service?page=assembly-information\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eShip to Home\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as the shipping address is compliant with our applicable shipping restrictions and the Product is shipped either to you at your address or to a bona fide gift recipient at their address. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You agree and acknowledge that you are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our \u003ca href=\u0022/customer-service?page=ship-to-home\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStore Pickup\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our \u003ca href=\u0022/customer-service?page=free-store-pickup-curbside\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDelivery from Store\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as the delivery address is compliant with our applicable delivery from store restrictions and the Product is delivered to you at your address or to a bona fide gift recipient at their address. Additional service fees may apply to the delivery of some Products, including bulky items. If you don\u0027t reside in a participating store\u0027s delivery area, extended delivery areas may be available for select eligible Products. If you reside in a participating Ace Hardware store\u0027s extended delivery area and order an eligible Product, the store may elect to deliver non-eligible Products included in the same order. However, if you remove the eligible Product from your cart or cancel your order of the eligible Product, delivery from store will no longer be available and you will need to select another available option. Risk of loss for and title to Products delivered from store will pass to you upon the local Ace Hardware store\u0027s delivery of the items to the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information delivery from store, please review our \u003ca href=\u0022/customer-service?page=delivery-from-store\u0022\u003eCustomer Service policies\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHaul Away\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWhen you purchase a new qualifying grill on the Online Services and have it delivered from store, if haul away is available, you may elect to purchase haul away services and have your old grill hauled away by your participating local Ace Hardware store. The local Ace Hardware store providing the haul away services is the merchant of record for such services and you must file any claims related to haul away services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, HAUL AWAY SERVICES. For more information on haul away services, including applicable restrictions and limitations, please review our \u003ca href=\u0022/customer-service?page=haul-away\u0022\u003eCustomer Services policies\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003ePlease see the Product page for options available to you with respect to each Product you order. Ace, and each local Ace Hardware store providing Products, assembly, delivery, and/or haul away services, may cancel any order, or any portion of any order, at any time for any reason. Assembly, delivery, shipping, store pickup, and haul away of Products are not available outside the fifty (50) United States and the District of Columbia. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section10\u0022\u003e\u003c/a\u003e\u003cstrong\u003e10. Promotions.\u003c/strong\u003e From time to time, Ace may offer promotional codes, discounts, offers, sweepstakes, contests, and other promotional offers (collectively, \u0022Promotions\u0022). See the rules or terms of each Promotion for applicable limitations, restrictions, expiration dates and other terms. Ace reserves the right to change or cancel a Promotion at any time for any reason without notice. Except as expressly permitted by the terms or rules applicable to a specific Promotion, Promotions may not be copied or transferred. Promotions may not be sold and are not redeemable for cash. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section11\u0022\u003e\u003c/a\u003e\u003cstrong\u003e11. Product Information and Other Information.\u003c/strong\u003e Ace attempts to ensure that information on the Online Services, including information regarding Products, is accurate.. Despite our efforts, Product information and other information on the Online Services may be inaccurate, incomplete, or out of date. We make no representation regarding the completeness, accuracy, timeliness, usefulness, reliability, or other attributes of such information, and any reliance you place on such information is strictly at your own risk. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary, and we do not guarantee that colors will be accurately displayed. If a Product fails to conform to its description on the Online Services, your sole remedy is to return it as set forth in our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eThe Online Services may include content provided by manufacturers, licensors, influencers, aggregators, users and other third parties. All statements and opinions expressed by such third parties are the opinions of such third parties and do not necessarily reflect the opinion of Ace. Ace is not liable to you or any third-party for such content. Please see the \u003ca href=\u0022#parent_section15\u0022\u003eUser Generated Content\u003c/a\u003e section below for additional terms related to user content.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section12\u0022\u003e\u003c/a\u003e\u003cstrong\u003e12. Intellectual Property and Ownership; License.\u003c/strong\u003e The Online Services, the design, contents, features, and functionality of the Online Services, and all proprietary and intellectual property rights in the foregoing, are owned or controlled by Ace, its licensors, or other providers of such material, are protected by copyright, trademark and other laws, and may not be copied or used (including in \u0022meta-tags\u0022 or \u0022hidden text\u0022) except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Conditioned upon your continued compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to temporarily access, use and display on your device the Online Services solely for your non-commercial personal use and for no other purpose. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. Without limiting the generality of the foregoing, certain trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on the Online Services without the written permission of Ace or such third-party owner, as applicable. You may not reproduce or modify the Online Services or the contents of the Online Services in any way or publicly display, perform, or distribute or otherwise use the Online Services or any such content for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law. This license will automatically terminate if you violate any provision of these Terms of Use. Ace may terminate this license at any time for any reason or no reason, with or without notice to you. Ace\u0027s mobile applications are subject to the additional license terms and conditions set forth in the \u003ca href=\u0022#parent_section25\u0022\u003eMobile Applications\u003c/a\u003e section below.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section13\u0022\u003e\u003c/a\u003e\u003cstrong\u003e13. Third-Party Links.\u003c/strong\u003e From time to time, the Online Services may contain links to websites, applications, platforms, or services that are not owned, operated, or controlled by Ace (collectively the \u0022Third-Party Services\u0022). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. \u003cstrong\u003eALL SUCH LINKS ARE PROVIDED SOLELY AS A CONVENIENCE TO YOU AND YOUR USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK.\u003c/strong\u003e Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services. \u003c/p\u003e\n\u003cp\u003ePlease note that the Online Services may contain links to certain sites or functions, including the following, that are operated by third parties, not by Ace, and may be governed by terms different than, or in addition to, these Terms of Use: \u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAce Gift Card Shopping Cart and Purchases (\u003ca href=\u0022https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1\u0022\u003ehttps://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1\u003c/a\u003e) \u003c/li\u003e\n\u003cli\u003eAce Handyman Services (\u003ca href=\u0022https://www.acehandymanservices.com\u0022\u003ehttps://www.acehandymanservices.com\u003c/a\u003e)\u003c/li\u003e\n\u003cli\u003eProduct review submissions are made available by Power Reviews and are subject to \u003ca href=\u0022http://www.powerreviews.com/terms-of-submission-ugc\u0022\u003ePower Reviews\u0027 Terms of Agreement\u003c/a\u003e and \u003ca href=\u0022https://www.powerreviews.com/privacy-policy/\u0022\u003ePower Reviews\u0027 Privacy Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section14\u0022\u003e\u003c/a\u003e\u003cstrong\u003e14. Prohibited Conduct.\u003c/strong\u003e You agree to use the Online Services in compliance with these Terms of Use and all applicable laws, regulations, and rules. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt or interfere with the proper functioning or security of the Online Services or otherwise cause harm to the Online Services or any equipment or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware, and ransomware; (v) interfere with or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download, or otherwise use or copy any information from the Online Services, or transmit, provide, or otherwise distribute (whether or not for a fee) such information to any third-party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk, or threaten another; or (xii) conduct a denial of service attack or distributed denial of service attack. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, or other provisions of these Terms of Use, Ace may take any action Ace deems necessary or advisable to cure, prevent, or address the violation, including referral to law enforcement authorities. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions or other provisions of these Terms of Use.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section15\u0022\u003e\u003c/a\u003e\u003cstrong\u003e15. User Generated Content.\u003c/strong\u003e The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively, \u0022User Generated Content\u0022). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding \u003ca href=\u0022#parent_section14\u0022\u003eProhibited Conduct\u003c/a\u003e ). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available, and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) if Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace, and Ace is not responsible or liable for User Generated Content posted by you or any other user. You are solely responsible and liable for your User Generated Content. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, post, not post and/or remove any User Generated Content for any reason in our sole discretion. Ace reserves the right to disclose your identity and other information about you to any third-party who claims your User Generated Content infringes their intellectual property rights or violates their right to privacy.\u003c/p\u003e\n\u003cp\u003eYou hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display, and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third-party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section16\u0022\u003e\u003c/a\u003e\u003cstrong\u003e16. Idea Submissions.\u003c/strong\u003e Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes (\u0022Submissions\u0022) through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section17\u0022\u003e\u003c/a\u003e\u003cstrong\u003e17. Digital Millennium Copyright Act Notice Policy.\u003c/strong\u003e Ace respects the intellectual property rights of others and asks you to do the same. We comply with the copyright notice and takedown procedures set forth in the Digital Millennium Copyright Act (\u0022DMCA\u0022). It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner\u0027s behalf. Ace\u0027s designated agent for notice of copyright infringement is:\u003c/p\u003e\n\u003cp\u003eGeneral Counsel\u003cbr/\u003e\nAce Hardware Corporation\u003cbr/\u003e\n2915 Jorie Boulevard\u003cbr/\u003e\nOak Brook, IL 60523\u003cbr/\u003e\nPhone: 630-990-6600\u003cbr/\u003e\nEmail: copyright@acehardware.com\n\u003c/p\u003e\n\u003cp\u003eThis email address should only be used to report allegations of copyright infringement. Any other communications should be directed to Ace\u0027s customer care. Ace reserves the right to disregard a notice that fails to comply with the DMCA. In the event that Ace determines that a DMCA notice lacks validity, Ace may refuse to remove the complained of content at its discretion. Election by Ace to either remove or leave the complained of content does not constitute a legal decision about the validity of your claim of infringement or the possible defenses to a claim. Ace may share DMCA notices and counter-notices submitted to us, including your contact information, with others. By submitting such notices, you agree you have no expectation of privacy with respect to your submission.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section18\u0022\u003e\u003c/a\u003e\u003cstrong\u003e18. WARRANTY; DISCLAIMERS.\u003c/strong\u003e Certain Products offered for sale on the Online Services may be covered by a manufacturer\u0027s warranty. Please see the manufacturer\u0027s product documentation for warranty availability and details. Ace, as a retailer, does not offer a warranty on Products.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO ONLINE SERVICES AND THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; (ii) THE ONLINE SERVICES ARE PROVIDED \u0022AS IS,\u0022 \u0022WITH ALL FAULTS,\u0022 AND \u0022AS AVAILABLE\u0022; and (iii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, IF ANY. ACE DOES NOT WARRANT THAT THE ONLINE SERVICES WILL BE ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME, OR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS \u0022CONSUMERS\u0022 IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. ACE DOES NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section19\u0022\u003e\u003c/a\u003e\u003cstrong\u003e19. LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, ACE SUPPLIERS, AND/OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO OR FROM THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eIN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER\u0027S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 DAY RETURN POLICY\u003c/a\u003e. NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO PRODUCTS THAT ARE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE PROVIDER OR MERCHANT OF RECORD OF SUCH SERVICES.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.\u003c/strong\u003e \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section20\u0022\u003e\u003c/a\u003e\u003cstrong\u003e20. Dispute Resolution; Arbitration; Prohibition of Class Actions.\u003c/strong\u003e This section is deemed to be a \u0022written agreement to arbitrate\u0022 pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the \u0022writing\u0022 requirement of the Federal Arbitration Act.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eYOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED OR SOLD ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation, or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. \u003c/strong\u003e \u003c/p\u003e\n\u003cp\u003ePRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Online Services, you will first send a written notice to Ace (a \u0022Demand\u0022). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the \u0022Notice Address\u0022): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.\u003c/p\u003e\n\u003cp\u003eARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (\u0022AAA\u0022). The arbitration will be conducted under its rules and procedures, including the AAA\u0027s Consumer Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA\u0027s rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: \u003ca href=\u0022http://www.adr.org\u0022\u003ewww.adr.org\u003c/a\u003e. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law.\u003c/p\u003e\n\u003cp\u003eCLASS ACTION WAIVER: \u003cstrong\u003eYou and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect any other person or party. You and Ace further agree that in the event this arbitration agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. \u003c/strong\u003e The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules. \u003c/p\u003e\n\u003cp\u003eMass Arbitration:\u003c/p\u003e\n\u003cp\u003eIf, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings (\u0022Mass Filing\u0022) set forth in National Arbitration \u0026 Mediation’s (\u0022NAM\u0022) Mass Filing Supplemental Dispute Resolution Rules and Procedures (\u0022NAM’s Mass Filing Rules,\u0022 available at \u003ca href=\u0022https://www.namadr.com/resources/rules-fees-forms/\u0022\u003ehttps://www.namadr.com/resources/rules-fees-forms/\u003c/a\u003e), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.\u003c/p\u003e\n\u003cp\u003eStage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003c/p\u003e\n\u003cp\u003eStage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003c/p\u003e\n\u003cp\u003eStage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.\u003c/p\u003e\n\u003cp\u003eIf your Claim is not resolved as part of the staged process identified above, either:\u003c/p\u003e\n\u003cp\u003eOption One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.\u003c/p\u003e\n\u003cp\u003eOR\u003c/p\u003e\n\u003cp\u003eOption Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.\u003c/p\u003e\n\u003cp\u003eA court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.\u003c/p\u003e\n\u003cp\u003eYou and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section21\u0022\u003e\u003c/a\u003e\u003cstrong\u003e21. Choice of Law.\u003c/strong\u003e These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. For any disputes not subject to binding arbitration that arise out of or in connection with these Terms of Use, the Online Services and/or any Product offered or sold on the Online Services, You and Ace hereby irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in Illinois.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section22\u0022\u003e\u003c/a\u003e\u003cstrong\u003e22. Indemnity.\u003c/strong\u003e You agree to indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the \u0022Ace Indemnitees\u0022), from and against any claims, demands, liabilities, losses or expenses, including attorneys\u0027 fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your violation of law or the rights of Ace or any third-party, your User Generated Content, and/or your use of the Online Services.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section23\u0022\u003e\u003c/a\u003e\u003cstrong\u003e23. Miscellaneous.\u003c/strong\u003e No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section24\u0022\u003e\u003c/a\u003e\u003cstrong\u003e24. Additional Assistance.\u003c/strong\u003e If you have any questions or comments, we invite you to contact Ace\u0027s customer care department by phone at 888-827-4223 or through the \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eContact Us form\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022parent_section25\u0022\u003e\u003c/a\u003e\u003cstrong\u003e25. Mobile Applications.\u003c/strong\u003e Apple® (\u0022Apple\u0022) mobile devices (including iPhone®, iPad®, and Apple Watch® devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the \u0022Licensed Ace Application for iOS\u0022), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: \u003ca href=\u0022http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS\u0022\u003ehttp://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS\u003c/a\u003e), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.\u003c/p\u003e\n\u003cp\u003eAndroid™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the \u0022Licensed Ace Application for Android\u0022), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:\u003c/p\u003e\n\u003cp\u003eLICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT\u003c/p\u003e\n\u003cp\u003eThe Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation (\u0022Licensor\u0022). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement (\u0022EULA\u0022), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.\u003c/p\u003e\n\u003cp\u003ea. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a non-transferable license to use the Licensed Ace Application for Android on any Android mobile device (\u0022Android Device(s)\u0022) that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: \u003ca href=\u0022https://play.google.com/intl/en_us/about/play-terms.html\u0022\u003ehttps://play.google.com/intl/en_us/about/play-terms.html\u003c/a\u003e) (the \u0022Google Play Terms\u0022). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third-party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.\u003c/p\u003e\n\u003cp\u003eb. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android.\u003c/p\u003e\n\u003cp\u003ec. Termination: The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android.\u003c/p\u003e\n\u003cp\u003ed. External Services; Third-Party Materials: The Licensed Ace Application for Android may enable access to Licensor\u0027s and/or third-party services and websites (collectively and individually, \u0022External Services\u0022). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties (\u0022Third-Party Materials\u0022) or provide links to certain third-party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or web sites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed, or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantee the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third-party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including using the External Services to transmit any computer viruses, worms, trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third-Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Third-Party Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability.\u003c/p\u003e\n\u003cp\u003ee. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED \u0022AS IS\u0022 AND \u0022AS AVAILABLE\u0022, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. \u003c/p\u003e\n\u003cp\u003ef. Limitation of Liability: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor\u0027s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.\u003c/p\u003e\n\u003cp\u003eg. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department\u0027s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law.\u003c/p\u003e\n\u003cp\u003eh. The Licensed Ace Application for Android and related documentation are \u0022Commercial Items\u0022, as that term is defined at 48 C.F.R. §2.101, consisting of \u0022Commercial Computer Software\u0022 and \u0022Commercial Computer Software Documentation\u0022, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.\u003c/p\u003e\n\n\n\n\n\n\n\u003ch2 class=\u0022customer-service-title\u0022\u003eOnline Security \u0026 Safety\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFraud Information \u0026amp; Awareness\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eConsumers are frequently targeted by criminals using reputable brands to compromise sensitive information. \u0026nbsp;To help protect customers, we are providing the following fraud prevention information. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSafety Tips\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eIf you\u0026apos;re unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.\u003c/li\u003e\n \u003cli\u003eLook closely at the sender\u0026apos;s email address and embedded URL\u0026apos;s. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.\u003c/li\u003e\n \u003cli\u003eHover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.\u003c/li\u003e\n \u003cli\u003eBe suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.\u003c/li\u003e\n \u003cli\u003eNever respond to emails or texts from someone you don\u0026apos;t know or whose identity you can\u0026apos;t confirm.\u003c/li\u003e\n \u003cli\u003eNever provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.\u003c/li\u003e\n \u003cli\u003eNever open suspicious attachments or links.\u003c/li\u003e\n \u003cli\u003eUse \u003ca href=\u0022https://www.cisa.gov/secure-our-world/use-strong-passwords\u0022\u003estrong passwords \u003c/a\u003eand change update passwords on a regular cadence. \u003c/li\u003e\n \u003cli\u003eNever send money or other type of monetary payment to someone you don\u0026apos;t know.\u003c/li\u003e\n \u003cli\u003eDo not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.\u003c/li\u003e\n \u003cli\u003eRegularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Email Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003ePhishing Emails\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePhishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to \u0026quot;login\u0026quot; with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.\u003c/p\u003e\n\u003cp\u003ePhishing emails may use Ace Hardware\u0026rsquo;s name and/or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they will send a free gift in exchange for completing a survey. \u0026nbsp; Once the survey is completed, you will be asked to provide payment information for shipping and handling. \u0026nbsp;Upon doing so, your payment information will be compromised by the fraud subjects. \u0026nbsp;\u003cstrong\u003eAce Hardware will never ask customers for payment information as part of any survey or promotion.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf you receive a phishing survey email report it to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e and delete the email. \u0026nbsp;Please be sure to include the phishing email as an attachment when reporting fraud.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize Giveaway\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eYou will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eGift Card Scams\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eAce Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at \u003ca href=\u0022https://acehardware.wgiftcard.com/rbc/acehardware\u0022\u003ehttps://acehardware.wgiftcard.com/rbc/acehardware\u003c/a\u003e or on the Ace Hardware mobile app.\u003c/p\u003e\n\u003cp\u003eUnder no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards\u0026rsquo; account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don\u0026rsquo;t know.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Gift Card Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIRS/Government Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eScammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don\u0026rsquo;t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.\u003c/p\u003e\n\u003cp\u003eIf you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.\u003c/p\u003e\n\u003cp\u003eIf you don\u0026rsquo;t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.\u003c/p\u003e\n\u003cp\u003eYou can also file a complaint with the Federal Trade Commission at\u003ca href=\u0022http://ftc.gov\u0022\u003e ftc.gov\u003c/a\u003e. Add \u0026quot;IRS Telephone Scam\u0026quot; to the comments in your complaint.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eTech Support Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePerpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person\u0026rsquo;s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They\u0026rsquo;ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSMS (Text Message) Phishing\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eLike its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or \u0026quot;smishing\u0026quot;) uses social engineering tactics to gain access to private information. It may also use Ace Hardware\u0026rsquo;s name or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eMessages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eIf you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn\u0026apos;t open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.\u003c/p\u003e\n\u003cp\u003eIf you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to\u0026nbsp;\u003ca href=\u0022http://www.acehardware.com\u0022\u003eacehardware.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eHow to Report Scams/Fraud\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTo report it directly to Ace Hardware, send an email to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Federal Trade Commission (FTC), forward the email to \u003ca href=\u0022mailto:spam@uce.gov\u0022\u003espam@uce.gov\u003c/a\u003e or visit their website \u003ca href=\u0022http://ftc.gov\u0022\u003eftc.gov\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Anti-Phishing Working Group (APWG), forward the email to \u003ca href=\u0022mailto:reportphishing@apwg.org\u0022\u003ereportphishing@apwg.org\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e","hideonmobile":false},"id":"69e166df-b4b8-4906-a6d3-ed96d14671ea"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"privacy-policy","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003c!-- OneTrust Cookies Consent Notice start --\u003e\n\u003cscript src=\u0022https://cdn.cookielaw.org/scripttemplates/otSDKStub.js\u0022 type=\u0022text/javascript\u0022 charset=\u0022UTF-8\u0022 data-domain-script=\u00220b53d88a-8731-4350-a782-6d1112366487\u0022\u003e\u003c/script\u003e\n\u003c!-- OneTrust Cookies Consent Notice end --\u003e\n\n\u003cscript\u003e\n\n function fireManageCookies(){\n if(location.hash \u0026\u0026 location.hash == \u0022#manage-cookies-btn\u0022)\n {\n console.log(location.hash);\n var elem = document.getElementById(\u0027manage-cookies-btn\u0027);\n elem.click();\n }\n }\n\n document.addEventListener(\u0022DOMContentLoaded\u0022, function(event) {\n\n setTimeout(fireManageCookies, 3000);\n });\n\u003c/script\u003e\n\n\u003cstyle\u003e\n\t .customer-service-section{\n\t font-family: \u0022Roboto\u0022;\n\t color:#666666;\n\t }\n\t .customer-service-title{\n\t font-family: \u0022Roboto Slab\u0022;\n\t }\n\t .bold{\n\t font-weight: 700;\n\t }\n\t .underline{\n\t text-decoration: underline;\n\t }\n\t\t.pp_indent{\n\t\t\tmargin-left: 30px;\n\t\t}\n\n\t\t.pp_table{\n\t\t\tborder: 1px solid #666;\n\t\t}\n\n\t\t.pp_table th{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\t.pp_table td{\n\t\t\ttext-align: left;\n\t\t\tpadding: 5px;\n\t\t\tborder: 1px solid #666;\n\t\t}\n\t\u003c/style\u003e\n\t\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n\t\t\u003ch2 class=\u0022customer-service-title\u0022\u003ePrivacy Policy\u003c/h2\u003e\n\t\t\u003ca href=\u0022/privacy\u0022\u003eView Privacy Policy\u003c/a\u003e\n\t\u003c/div\u003e","hideonmobile":false},"id":"9b2e093a-90a7-4ac2-af93-1f293269be97"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"terms-of-use","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \n\u003ch2 class=\u0022customer-service-title\u0022\u003eTERMS OF USE\u003c/h2\u003e\n\n\u003cp\u003eLast Updated October 31, 2023 \u003c/p\u003e\n\n\u003cp\u003eAce Hardware Corporation, its subsidiaries, and affiliates (collectively, \u0022Ace\u0022 or \u0022we\u0022 or \u0022us\u0022) are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications, platforms, and tools that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the \u0022Online Services\u0022). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 years of age or older to use the Online Services.\u003c/p\u003e\n\n\u003cp style=\u0022font-weight: 800;\u0022\u003ePLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE\u0027S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE AND ALL POLICIES, TERMS, AND CONDITIONS STATED OR INCORPORATED BY REFERENCE IN THESE TERMS OF USE, INCLUDING OUR PRIVACY POLICY AND ADDITIONAL TERMS, YOU ARE PROHIBITED FROM, AND MUST IMMEDIATELY CEASE, ACCESSING OR USING THE ONLINE SERVICES. \u003c/p\u003e\n\n\u003cp\u003eWe reserve the right to modify these Terms of Use at any time, at our sole discretion, and without prior notice to you. It is your responsibility to check regularly for modifications to these Terms of Use. See the section below on \u003ca href=\u0022#child_section3\u0022\u003eModification of Terms of Use\u003c/a\u003e for additional information. \u003c/p\u003e\n\n\u003cp\u003eNote for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. Ace makes no claims that the Online Services are appropriate or legal outside of the United States. If you reside outside the United States, do not access or use the Online Services. \u003c/p\u003e\n\u003col\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section1\u0022\u003ePrivacy \u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section2\u0022\u003eAdditional Terms\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section3\u0022\u003eModification of Terms of Use\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section4\u0022\u003eModification of Cancellation of Online Services\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section5\u0022\u003eAccounts; Security\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section6\u0022\u003eAccount Termination and Suspension\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section7\u0022\u003eBusiness Accounts\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section8\u0022\u003ePurchases and Payment\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section9\u0022\u003eDelivery Options\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section10\u0022\u003ePromotions\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section11\u0022\u003eProduct Information and Other Information\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section12\u0022\u003eIntellectual Property and Ownership; License\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section13\u0022\u003eThird-Party Links\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section14\u0022\u003eProhibited Conduct\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section15\u0022\u003eUser Generated Content\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section16\u0022\u003eIdea Submissions\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section17\u0022\u003eDigital Millennium Copyright Act Notice Policy\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section18\u0022\u003eWarranty; Disclaimers\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section19\u0022\u003eLimitations of Liability\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section20\u0022\u003eDispute Resliution; Arbitration; Prohibition of Class Actions\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section21\u0022\u003eChoice of Law\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section22\u0022\u003eIndemnity\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section23\u0022\u003eMiscellaneous\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section24\u0022\u003eAdditional Assistance\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022#child_section25\u0022\u003eMobile Applications\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003ca name=\u0022child_section1\u0022\u003e\u003c/a\u003e\u003cstrong\u003e1. Privacy.\u003c/strong\u003e Ace\u0027s \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e applies to your use of the Online Services and is incorporated by reference into these Terms of Use. Please review our \u003ca href=\u0022/privacy\u0022\u003ePrivacy Policy\u003c/a\u003e to learn more about Ace\u0027s collection, use, and sharing of your information, including communications from Ace and your choices regarding communications. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section2\u0022\u003e\u003c/a\u003e\u003cstrong\u003e2. Additional Terms.\u003c/strong\u003e Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, \u0022Additional Terms\u0022). These Additional Terms include, without limitation:\u003c/p\u003e\n\u003cul\u003e\n\t\u003cli\u003e\u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards® Program Terms and Conditions\u003c/a\u003e, which govern participation in the Ace Rewards Program.\u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022/customer-service?page=gift-cards\u0022\u003eAce Card Terms and Conditions\u003c/a\u003e, which govern the purchase and use of Ace gift cards and e-gift cards. \u003c/li\u003e\n\t\u003cli\u003e\u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eCustomer Service policies\u003c/a\u003e, including our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e, which govern purchases on the Online Services. Please note that these policies apply to purchases on the Online Services only, and each Ace Hardware store has its own customer service and return policies. Please consult your local store for details. \u003c/li\u003e\n\t\u003cli\u003eOfficial Rules for contests and sweepstakes.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section3\u0022\u003e\u003c/a\u003e\u003cstrong\u003e3. Modification of Terms of Use.\u003c/strong\u003e We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section4\u0022\u003e\u003c/a\u003e\u003cstrong\u003e4. Modification or Cancellation of Online Services.\u003c/strong\u003e We reserve the right at any time, with or without notice, to modify or terminate the Online Services or any portion thereof.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section5\u0022\u003e\u003c/a\u003e\u003cstrong\u003e5. Accounts; Security.\u003c/strong\u003e Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password (\u0022Account Credentials\u0022) and for restricting access to such information and to your computer or device. Accounts may be created only by the individual that is the subject of the account and may not be transferred. You may not permit others to use your account and you may not use anyone else\u0027s account at any tim\u003cstrong\u003ee. NEVERTHELESS, YOU ARE RESPONSIBLE AND LIABLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, AND WE MAY RELY ON THE AUTHORITY OF ANYONE ACCESSING YOUR ACCOUNT OR USING YOUR ACCOUNT CREDENTIALS\u003c/strong\u003e. You agree to immediately notify us if your Account Credentials are compromised or of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your Account Credentials or any unauthorized access to your account or use of your Account Credentials. Please see our \u003ca href=\u0022/customer-service?page=my-account\u0022\u003eCustomer Service\u003c/a\u003e policies for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn Points and redeem Rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the \u003ca href=\u0022/customer-service?page=ace-rewards\u0022\u003eAce Rewards® Program Terms and Conditions\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section6\u0022\u003e\u003c/a\u003e\u003cstrong\u003e6. Account Termination and Suspension.\u003c/strong\u003e You may terminate your account by contacting Ace\u0027s customer care department by phone at 888-827-4223 or via the \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eContact Us Form\u003c/a\u003e. Ace may suspend or terminate your account and/or your use of the Online Services at any time for any reason with or without notice to you and without liability to you. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security and integrity of the Online Services and your account. You will remain liable for any orders that you place or charges that you incur prior to termination or suspension. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section7\u0022\u003e\u003c/a\u003e\u003cstrong\u003e7. Business Accounts.\u003c/strong\u003e The Online Services accounts are intended for personal, household use by consumers and may not be used by businesses or other entities or for commercial purposes except through a business account, which may be subject to \u003ca href=\u0022/business-customer-service?page=terms-of-use\u0022\u003eadditional terms and conditions\u003c/a\u003e. The Online Services may not be used to order Products (as defined below) for resale except through a business account, and Ace does not permit the Online Services to be used by resellers as a drop ship supplier. Without limiting the generality of the foregoing, resellers of Products are prohibited from (i) using the Online Services to ship or deliver Products to their customers, (ii) having their customers pick up Products at an Ace Hardware store; and (iii) using the Ace name, logo, and trademarks in any manner in connection with reseller\u0027s business, including failure to remove materials referencing Ace, such as packing slips, prior to shipping Products to customers. For information on Business Accounts and purchasing options available to resellers, please visit our \u003ca href=\u0022/b2b-home\u0022\u003eBusiness Accounts page\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section8\u0022\u003e\u003c/a\u003e\u003cstrong\u003e8. Purchases and Payment. \u003c/strong\u003eThe products and services offered on the Online Services (collectively, the \u0022Products\u0022) and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites. \u003c/p\u003e\n\u003cp\u003eYou agree to ascertain and obey all local, state, federal and international laws (including minimum age requirements) applicable to the purchase, possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be purchased and used only in a lawful manner.\u003c/p\u003e\n\u003cp\u003eThe inclusion of a Product on the Online Services does not imply or warrant that the Product is or will be available at any time. Product availability and pricing vary and are determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. All references to currency are stated in United States dollars.\u003c/p\u003e\n\u003cp\u003eWhile it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. \u003c/p\u003e\n\u003cp\u003eBy placing an order for Products on the Online Services, you agree to pay all Product prices, together with all applicable fees, charges, and taxes as displayed during the checkout process, including fees for delivery, assembly, and haul away, service fees, shipping and handling charges, and government mandated fees (such as delivery surcharges). You represent and warrant that you are the holder of and have the right to use the credit card, debit card, or other payment method you provide to us. Ace reserves the right to change payment terms and methods at any time without notice to you. We may, in our sole discretion, offer refunds or credits on case-by-case basis and in accordance with our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003ePlease see our \u003ca href=\u0022/customer-service?page=payments-pricing\u0022\u003eCustomer Service policies\u003c/a\u003e for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, the tracking, cancellation, and fulfillment of orders, communications regarding your order, Product recalls, and our 30 Day Return Policy. \u003c/p\u003e\n\u003cp\u003eThere is no charge to use the Online Services, although you will be charged for purchases you make through the Online Services as described in these Terms of Use. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section9\u0022\u003e\u003c/a\u003e\u003cstrong\u003e9. Delivery Options.\u003c/strong\u003e Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the \u003ca href=\u0022/customer-service?page=shipping-delivery-pickup-curbside\u0022\u003eCustomer Service policies\u003c/a\u003e, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAssembly\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products and is not available for Products shipped to home by carrier. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our \u003ca href=\u0022/customer-service?page=assembly-information\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eShip to Home\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as the shipping address is compliant with our applicable shipping restrictions and the Product is shipped either to you at your address or to a bona fide gift recipient at their address. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You agree and acknowledge that you are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our \u003ca href=\u0022/customer-service?page=ship-to-home\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eStore Pickup\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our \u003ca href=\u0022/customer-service?page=free-store-pickup-curbside\u0022\u003eCustomer Service policies\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDelivery from Store\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as the delivery address is compliant with our applicable delivery from store restrictions and the Product is delivered to you at your address or to a bona fide gift recipient at their address. Additional service fees may apply to the delivery of some Products, including bulky items. If you don\u0027t reside in a participating store\u0027s delivery area, extended delivery areas may be available for select eligible Products. If you reside in a participating Ace Hardware store\u0027s extended delivery area and order an eligible Product, the store may elect to deliver non-eligible Products included in the same order. However, if you remove the eligible Product from your cart or cancel your order of the eligible Product, delivery from store will no longer be available and you will need to select another available option. Risk of loss for and title to Products delivered from store will pass to you upon the local Ace Hardware store\u0027s delivery of the items to the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information delivery from store, please review our \u003ca href=\u0022/customer-service?page=delivery-from-store\u0022\u003eCustomer Service policies\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHaul Away\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWhen you purchase a new qualifying grill on the Online Services and have it delivered from store, if haul away is available, you may elect to purchase haul away services and have your old grill hauled away by your participating local Ace Hardware store. The local Ace Hardware store providing the haul away services is the merchant of record for such services and you must file any claims related to haul away services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, HAUL AWAY SERVICES. For more information on haul away services, including applicable restrictions and limitations, please review our \u003ca href=\u0022/customer-service?page=haul-away\u0022\u003eCustomer Services policies\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003ePlease see the Product page for options available to you with respect to each Product you order. Ace, and each local Ace Hardware store providing Products, assembly, delivery, and/or haul away services, may cancel any order, or any portion of any order, at any time for any reason. Assembly, delivery, shipping, store pickup, and haul away of Products are not available outside the fifty (50) United States and the District of Columbia. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section10\u0022\u003e\u003c/a\u003e\u003cstrong\u003e10. Promotions.\u003c/strong\u003e From time to time, Ace may offer promotional codes, discounts, offers, sweepstakes, contests, and other promotional offers (collectively, \u0022Promotions\u0022). See the rules or terms of each Promotion for applicable limitations, restrictions, expiration dates and other terms. Ace reserves the right to change or cancel a Promotion at any time for any reason without notice. Except as expressly permitted by the terms or rules applicable to a specific Promotion, Promotions may not be copied or transferred. Promotions may not be sold and are not redeemable for cash. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section11\u0022\u003e\u003c/a\u003e\u003cstrong\u003e11. Product Information and Other Information.\u003c/strong\u003e Ace attempts to ensure that information on the Online Services, including information regarding Products, is accurate.. Despite our efforts, Product information and other information on the Online Services may be inaccurate, incomplete, or out of date. We make no representation regarding the completeness, accuracy, timeliness, usefulness, reliability, or other attributes of such information, and any reliance you place on such information is strictly at your own risk. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary, and we do not guarantee that colors will be accurately displayed. If a Product fails to conform to its description on the Online Services, your sole remedy is to return it as set forth in our \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 Day Return Policy\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eThe Online Services may include content provided by manufacturers, licensors, influencers, aggregators, users and other third parties. All statements and opinions expressed by such third parties are the opinions of such third parties and do not necessarily reflect the opinion of Ace. Ace is not liable to you or any third-party for such content. Please see the \u003ca href=\u0022#child_section15\u0022\u003eUser Generated Content\u003c/a\u003e section below for additional terms related to user content.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section12\u0022\u003e\u003c/a\u003e\u003cstrong\u003e12. Intellectual Property and Ownership; License.\u003c/strong\u003e The Online Services, the design, contents, features, and functionality of the Online Services, and all proprietary and intellectual property rights in the foregoing, are owned or controlled by Ace, its licensors, or other providers of such material, are protected by copyright, trademark and other laws, and may not be copied or used (including in \u0022meta-tags\u0022 or \u0022hidden text\u0022) except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Conditioned upon your continued compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to temporarily access, use and display on your device the Online Services solely for your non-commercial personal use and for no other purpose. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. Without limiting the generality of the foregoing, certain trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on the Online Services without the written permission of Ace or such third-party owner, as applicable. You may not reproduce or modify the Online Services or the contents of the Online Services in any way or publicly display, perform, or distribute or otherwise use the Online Services or any such content for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law. This license will automatically terminate if you violate any provision of these Terms of Use. Ace may terminate this license at any time for any reason or no reason, with or without notice to you. Ace\u0027s mobile applications are subject to the additional license terms and conditions set forth in the \u003ca href=\u0022#child_section25\u0022\u003eMobile Applications\u003c/a\u003e section below.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section13\u0022\u003e\u003c/a\u003e\u003cstrong\u003e13. Third-Party Links.\u003c/strong\u003e From time to time, the Online Services may contain links to websites, applications, platforms, or services that are not owned, operated, or controlled by Ace (collectively the \u0022Third-Party Services\u0022). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. \u003cstrong\u003eALL SUCH LINKS ARE PROVIDED SOLELY AS A CONVENIENCE TO YOU AND YOUR USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK.\u003c/strong\u003e Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services. \u003c/p\u003e\n\u003cp\u003ePlease note that the Online Services may contain links to certain sites or functions, including the following, that are operated by third parties, not by Ace, and may be governed by terms different than, or in addition to, these Terms of Use: \u003c/p\u003e\n\u003cul\u003e\n\t\u003cli\u003eAce Gift Card Shopping Cart and Purchases (\u003ca href=\u0022https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1\u0022\u003ehttps://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1\u003c/a\u003e) \u003c/li\u003e\n\t\u003cli\u003eAce Handyman Services (\u003ca href=\u0022https://www.acehandymanservices.com\u0022\u003ehttps://www.acehandymanservices.com\u003c/a\u003e)\u003c/li\u003e\n\t\u003cli\u003eProduct review submissions are made available by Power Reviews and are subject to \u003ca href=\u0022http://www.powerreviews.com/terms-of-submission-ugc\u0022\u003ePower Reviews\u0027 Terms of Agreement\u003c/a\u003e and \u003ca href=\u0022https://www.powerreviews.com/privacy-policy/\u0022\u003ePower Reviews\u0027 Privacy Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003ca name=\u0022child_section14\u0022\u003e\u003c/a\u003e\u003cstrong\u003e14. Prohibited Conduct.\u003c/strong\u003e You agree to use the Online Services in compliance with these Terms of Use and all applicable laws, regulations, and rules. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt or interfere with the proper functioning or security of the Online Services or otherwise cause harm to the Online Services or any equipment or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware, and ransomware; (v) interfere with or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download, or otherwise use or copy any information from the Online Services, or transmit, provide, or otherwise distribute (whether or not for a fee) such information to any third-party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk, or threaten another; or (xii) conduct a denial of service attack or distributed denial of service attack. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, or other provisions of these Terms of Use, Ace may take any action Ace deems necessary or advisable to cure, prevent, or address the violation, including referral to law enforcement authorities. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions or other provisions of these Terms of Use.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section15\u0022\u003e\u003c/a\u003e\u003cstrong\u003e15. User Generated Content.\u003c/strong\u003e The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively, \u0022User Generated Content\u0022). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding \u003ca href=\u0022#child_section14\u0022\u003eProhibited Conduct\u003c/a\u003e ). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available, and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) if Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace, and Ace is not responsible or liable for User Generated Content posted by you or any other user. You are solely responsible and liable for your User Generated Content. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, post, not post and/or remove any User Generated Content for any reason in our sole discretion. Ace reserves the right to disclose your identity and other information about you to any third-party who claims your User Generated Content infringes their intellectual property rights or violates their right to privacy.\u003c/p\u003e\n\u003cp\u003eYou hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display, and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third-party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use. \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section16\u0022\u003e\u003c/a\u003e\u003cstrong\u003e16. Idea Submissions.\u003c/strong\u003e Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes (\u0022Submissions\u0022) through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section17\u0022\u003e\u003c/a\u003e\u003cstrong\u003e17. Digital Millennium Copyright Act Notice Policy.\u003c/strong\u003e Ace respects the intellectual property rights of others and asks you to do the same. We comply with the copyright notice and takedown procedures set forth in the Digital Millennium Copyright Act (\u0022DMCA\u0022). It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner\u0027s behalf. Ace\u0027s designated agent for notice of copyright infringement is:\u003c/p\u003e\n\u003cp\u003eGeneral Counsel\u003cbr/\u003e\nAce Hardware Corporation\u003cbr/\u003e\n2915 Jorie Boulevard\u003cbr/\u003e\nOak Brook, IL 60523\u003cbr/\u003e\nPhone: 630-990-6600\u003cbr/\u003e\nEmail: copyright@acehardware.com\n\u003c/p\u003e\n\u003cp\u003eThis email address should only be used to report allegations of copyright infringement. Any other communications should be directed to Ace\u0027s customer care. Ace reserves the right to disregard a notice that fails to comply with the DMCA. In the event that Ace determines that a DMCA notice lacks validity, Ace may refuse to remove the complained of content at its discretion. Election by Ace to either remove or leave the complained of content does not constitute a legal decision about the validity of your claim of infringement or the possible defenses to a claim. Ace may share DMCA notices and counter-notices submitted to us, including your contact information, with others. By submitting such notices, you agree you have no expectation of privacy with respect to your submission.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section18\u0022\u003e\u003c/a\u003e\u003cstrong\u003e18. WARRANTY; DISCLAIMERS.\u003c/strong\u003e Certain Products offered for sale on the Online Services may be covered by a manufacturer\u0027s warranty. Please see the manufacturer\u0027s product documentation for warranty availability and details. Ace, as a retailer, does not offer a warranty on Products.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO ONLINE SERVICES AND THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; (ii) THE ONLINE SERVICES ARE PROVIDED \u0022AS IS,\u0022 \u0022WITH ALL FAULTS,\u0022 AND \u0022AS AVAILABLE\u0022; and (iii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, IF ANY. ACE DOES NOT WARRANT THAT THE ONLINE SERVICES WILL BE ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME, OR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS \u0022CONSUMERS\u0022 IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. ACE DOES NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section19\u0022\u003e\u003c/a\u003e\u003cstrong\u003e19. LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, ACE SUPPLIERS, AND/OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO OR FROM THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eIN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER\u0027S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR \u003ca href=\u0022/customer-service?page=30-day-return-policy\u0022\u003e30 DAY RETURN POLICY\u003c/a\u003e. NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO PRODUCTS THAT ARE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE PROVIDER OR MERCHANT OF RECORD OF SUCH SERVICES.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTHE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.\u003c/strong\u003e \u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section20\u0022\u003e\u003c/a\u003e\u003cstrong\u003e20. Dispute Resolution; Arbitration; Prohibition of Class Actions.\u003c/strong\u003e This section is deemed to be a \u0022written agreement to arbitrate\u0022 pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the \u0022writing\u0022 requirement of the Federal Arbitration Act.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eYOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED OR SOLD ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation, or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. \u003c/strong\u003e \u003c/p\u003e\n\u003cp\u003ePRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Online Services, you will first send a written notice to Ace (a \u0022Demand\u0022). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the \u0022Notice Address\u0022): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.\u003c/p\u003e\n\u003cp\u003eARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (\u0022AAA\u0022). The arbitration will be conducted under its rules and procedures, including the AAA\u0027s Consumer Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA\u0027s rules and a form for initiating arbitration proceedings are available on the AAA\u0027s website at: \u003ca href=\u0022http://www.adr.org\u0022\u003ewww.adr.org\u003c/a\u003e. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator\u0027s discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law.\u003c/p\u003e\n\u003cp\u003eCLASS ACTION WAIVER: \u003cstrong\u003eYou and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person\u0027s or party\u0027s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party\u0027s individual claim(s). Any relief awarded cannot affect any other person or party. You and Ace further agree that in the event this arbitration agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. \u003c/strong\u003e The arbitrator\u0027s award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA\u0027s rules. \u003c/p\u003e\n\u003cp\u003eMass Arbitration:\u003c/p\u003e\n\u003cp\u003eIf, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings (\u0022Mass Filing\u0022) set forth in National Arbitration \u0026 Mediation’s (\u0022NAM\u0022) Mass Filing Supplemental Dispute Resolution Rules and Procedures (\u0022NAM’s Mass Filing Rules,\u0022 available at \u003ca href=\u0022https://www.namadr.com/resources/rules-fees-forms/\u0022\u003ehttps://www.namadr.com/resources/rules-fees-forms/\u003c/a\u003e), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.\u003c/p\u003e\n\u003cp\u003eStage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003c/p\u003e\n\u003cp\u003eStage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.\u003c/p\u003e\n\u003cp\u003eStage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.\u003c/p\u003e\n\u003cp\u003eIf your Claim is not resolved as part of the staged process identified above, either:\u003c/p\u003e\n\u003cp\u003eOption One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.\u003c/p\u003e\n\u003cp\u003eOR\u003c/p\u003e\n\u003cp\u003eOption Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.\u003c/p\u003e\n\u003cp\u003eA court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.\u003c/p\u003e\n\u003cp\u003eYou and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section21\u0022\u003e\u003c/a\u003e\u003cstrong\u003e21. Choice of Law.\u003c/strong\u003e These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. For any disputes not subject to binding arbitration that arise out of or in connection with these Terms of Use, the Online Services and/or any Product offered or sold on the Online Services, You and Ace hereby irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in Illinois.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section22\u0022\u003e\u003c/a\u003e\u003cstrong\u003e22. Indemnity.\u003c/strong\u003e You agree to indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the \u0022Ace Indemnitees\u0022), from and against any claims, demands, liabilities, losses or expenses, including attorneys\u0027 fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your violation of law or the rights of Ace or any third-party, your User Generated Content, and/or your use of the Online Services.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section23\u0022\u003e\u003c/a\u003e\u003cstrong\u003e23. Miscellaneous.\u003c/strong\u003e No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term \u0022including\u0022 means \u0022including, without limitation.\u0022 You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section24\u0022\u003e\u003c/a\u003e\u003cstrong\u003e24. Additional Assistance.\u003c/strong\u003e If you have any questions or comments, we invite you to contact Ace\u0027s customer care department by phone at 888-827-4223 or through the \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003eContact Us form\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003ca name=\u0022child_section25\u0022\u003e\u003c/a\u003e\u003cstrong\u003e25. Mobile Applications.\u003c/strong\u003e Apple® (\u0022Apple\u0022) mobile devices (including iPhone®, iPad®, and Apple Watch® devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the \u0022Licensed Ace Application for iOS\u0022), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: \u003ca href=\u0022http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS\u0022\u003ehttp://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS\u003c/a\u003e), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.\u003c/p\u003e\n\u003cp\u003eAndroid™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the \u0022Licensed Ace Application for Android\u0022), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:\u003c/p\u003e\n\u003cp\u003eLICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT\u003c/p\u003e\n\u003cp\u003eThe Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation (\u0022Licensor\u0022). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement (\u0022EULA\u0022), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.\u003c/p\u003e\n\u003cp\u003ea. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a non-transferable license to use the Licensed Ace Application for Android on any Android mobile device (\u0022Android Device(s)\u0022) that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: \u003ca href=\u0022https://play.google.com/intl/en_us/about/play-terms.html\u0022\u003ehttps://play.google.com/intl/en_us/about/play-terms.html\u003c/a\u003e) (the \u0022Google Play Terms\u0022). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third-party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.\u003c/p\u003e\n\u003cp\u003eb. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android.\u003c/p\u003e\n\u003cp\u003ec. Termination: The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android.\u003c/p\u003e\n\u003cp\u003ed. External Services; Third-Party Materials: The Licensed Ace Application for Android may enable access to Licensor\u0027s and/or third-party services and websites (collectively and individually, \u0022External Services\u0022). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties (\u0022Third-Party Materials\u0022) or provide links to certain third-party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or web sites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed, or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantee the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third-party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including using the External Services to transmit any computer viruses, worms, trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third-Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Third-Party Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability.\u003c/p\u003e\n\u003cp\u003ee. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED \u0022AS IS\u0022 AND \u0022AS AVAILABLE\u0022, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. \u003c/p\u003e\n\u003cp\u003ef. Limitation of Liability: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor\u0027s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.\u003c/p\u003e\n\u003cp\u003eg. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department\u0027s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law.\u003c/p\u003e\n\u003cp\u003eh. The Licensed Ace Application for Android and related documentation are \u0022Commercial Items\u0022, as that term is defined at 48 C.F.R. §2.101, consisting of \u0022Commercial Computer Software\u0022 and \u0022Commercial Computer Software Documentation\u0022, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.\u003c/p\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"d21edcea-93ee-41bf-a61e-19737212fe25"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"online-security-safety","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \n\u003ch2 class=\u0022customer-service-title\u0022\u003eOnline Security \u0026 Safety\u003c/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eFraud Information \u0026amp; Awareness\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eConsumers are frequently targeted by criminals using reputable brands to compromise sensitive information. \u0026nbsp;To help protect customers, we are providing the following fraud prevention information. \u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSafety Tips\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003eIf you\u0026apos;re unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.\u003c/li\u003e\n \u003cli\u003eLook closely at the sender\u0026apos;s email address and embedded URL\u0026apos;s. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.\u003c/li\u003e\n \u003cli\u003eHover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.\u003c/li\u003e\n \u003cli\u003eBe suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.\u003c/li\u003e\n \u003cli\u003eNever respond to emails or texts from someone you don\u0026apos;t know or whose identity you can\u0026apos;t confirm.\u003c/li\u003e\n \u003cli\u003eNever provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.\u003c/li\u003e\n \u003cli\u003eNever open suspicious attachments or links.\u003c/li\u003e\n \u003cli\u003eUse \u003ca href=\u0022https://www.cisa.gov/secure-our-world/use-strong-passwords\u0022\u003estrong passwords \u003c/a\u003eand change update passwords on a regular cadence. \u003c/li\u003e\n \u003cli\u003eNever send money or other type of monetary payment to someone you don\u0026apos;t know.\u003c/li\u003e\n \u003cli\u003eDo not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.\u003c/li\u003e\n \u003cli\u003eRegularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Email Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003ePhishing Emails\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePhishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to \u0026quot;login\u0026quot; with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.\u003c/p\u003e\n\u003cp\u003ePhishing emails may use Ace Hardware\u0026rsquo;s name and/or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they will send a free gift in exchange for completing a survey. \u0026nbsp; Once the survey is completed, you will be asked to provide payment information for shipping and handling. \u0026nbsp;Upon doing so, your payment information will be compromised by the fraud subjects. \u0026nbsp;\u003cstrong\u003eAce Hardware will never ask customers for payment information as part of any survey or promotion.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf you receive a phishing survey email report it to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e and delete the email. \u0026nbsp;Please be sure to include the phishing email as an attachment when reporting fraud.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize Giveaway\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eYou will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eGift Card Scams\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eAce Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at \u003ca href=\u0022https://acehardware.wgiftcard.com/rbc/acehardware\u0022\u003ehttps://acehardware.wgiftcard.com/rbc/acehardware\u003c/a\u003e or on the Ace Hardware mobile app.\u003c/p\u003e\n\u003cp\u003eUnder no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards\u0026rsquo; account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don\u0026rsquo;t know.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCommon Gift Card Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIRS/Government Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eScammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don\u0026rsquo;t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.\u003c/p\u003e\n\u003cp\u003eIf you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.\u003c/p\u003e\n\u003cp\u003eIf you don\u0026rsquo;t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.\u003c/p\u003e\n\u003cp\u003eYou can also file a complaint with the Federal Trade Commission at\u003ca href=\u0022http://ftc.gov\u0022\u003e ftc.gov\u003c/a\u003e. Add \u0026quot;IRS Telephone Scam\u0026quot; to the comments in your complaint.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eTech Support Scam\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003ePerpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person\u0026rsquo;s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They\u0026rsquo;ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSMS (Text Message) Phishing\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eLike its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or \u0026quot;smishing\u0026quot;) uses social engineering tactics to gain access to private information. It may also use Ace Hardware\u0026rsquo;s name or logo to make it appear legitimate.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eFree Gift Card or Prize\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eMessages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eReward for Completing a Survey\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eThese messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eOrder Confirmation\u003c/u\u003e\u003c/p\u003e\n\u003cp\u003eIf you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn\u0026apos;t open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.\u003c/p\u003e\n\u003cp\u003eIf you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to\u0026nbsp;\u003ca href=\u0022http://www.acehardware.com\u0022\u003eacehardware.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eHow to Report Scams/Fraud\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTo report it directly to Ace Hardware, send an email to \u003ca href=\u0022mailto:fraud@acehardware.com\u0022\u003efraud@acehardware.com\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Federal Trade Commission (FTC), forward the email to \u003ca href=\u0022mailto:spam@uce.gov\u0022\u003espam@uce.gov\u003c/a\u003e or visit their website \u003ca href=\u0022http://ftc.gov\u0022\u003eftc.gov\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eTo report it to the Anti-Phishing Working Group (APWG), forward the email to \u003ca href=\u0022mailto:reportphishing@apwg.org\u0022\u003ereportphishing@apwg.org\u003c/a\u003e.\u003c/p\u003e\n\n\u003c/div\u003e","hideonmobile":false},"id":"050d6055-7299-43ec-a200-27f5539663f2"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"how-can-we-help","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eHow Can We Help?\u003c/h2\u003e\n\n \u003cp\u003eThanks for visiting us online. If you ever need any help, please contact us:\n \u003cp\u003e\n \u003cp\u003ePhone: 888-827-4223\n \u003cp\u003eEmail: carecenter@acehardware.com\n \n\u003c/div\u003e","hideonmobile":false},"id":"52addba6-c319-4fb4-9219-6b817c35b373"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"contact-us","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003c!--\u003cscript src=\u0027https://www.google.com/recaptcha/api.js\u0027 async defer\u003e\u003c/script\u003e--\u003e\r\n\u003cscript\u003e\r\n(function() {\r\n \u0027use strict\u0027;\r\n window.addEventListener(\u0027load\u0027, function() {\r\n // Fetch all the forms we want to apply custom Bootstrap validation styles to\r\n var forms = document.getElementsByClassName(\u0027needs-validation\u0027);\r\n window.formVal = window.formVal || {};\r\n\r\n function getFormValues(formId)\r\n {\r\n var formValues = {};\r\n var form = document.getElementById(formId);\r\n formValues.firstName = form.querySelector(\u0027input[name=firstName]\u0027).value;\r\n formValues.lastName = form.querySelector(\u0027input[name=lastName]\u0027).value;\r\n formValues.orderNum = form.querySelector(\u0027input[name=orderNum]\u0027).value;\r\n formValues.phone = form.querySelector(\u0027input[name=phone]\u0027).value;\r\n formValues.email = form.querySelector(\u0027input[name=email]\u0027).value;\r\n formValues.category = form.querySelector(\u0027select[name=category]\u0027).value;\r\n var emailMessage = form.querySelector(\u0027textarea[name=emailMessage]\u0027).value;\r\n \r\n // remove credit card / gift card information\r\n emailMessage = emailMessage.replace(/[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}/g, \u0022\u0022);\r\n // Visa\r\n emailMessage = emailMessage.replace(/4(([0-9]{18})|([0-9]{3}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4})|([0-9]{12}))/g, \u0022\u0022);\r\n // Mastercard\r\n emailMessage = emailMessage.replace(/(?:5[1-5][0-9]{2}(\\s*|\\s*-\\s*)|222[1-9](\\s*|\\s*-\\s*)|22[3-9][0-9](\\s*|\\s*-\\s*)|2[3-6][0-9]{2}(\\s*|\\s*-\\s*)|27[01][0-9](\\s*|\\s*-\\s*)|2720(\\s*|\\s*-\\s*))[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}/g, \u0022\u0022);\r\n // American Express\r\n emailMessage = emailMessage.replace(/3[47][0-9]{2}((\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{3}|(\\s*|\\s*-\\s*)[0-9]{6}(\\s*|\\s*-\\s*)[0-9]{5})/g, \u0022\u0022);\r\n // Discover\r\n emailMessage = emailMessage.replace(/6(?:011(\\s*|\\s*-\\s*)|5[0-9]{2}(\\s*|\\s*-\\s*))[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}(\\s*|\\s*-\\s*)[0-9]{4}/g, \u0022\u0022);\r\n \r\n formValues.emailMessage = emailMessage;\r\n formValues.confirmation = formId + \u0027-confirmation\u0027;\r\n form.reset();\r\n window.formVal = formValues;\r\n }\r\n \r\n function validate(event) {\r\n event.preventDefault();\r\n var inputs = document.getElementsByClassName(\u0022form-control\u0022);\r\n for (var i = 0; i \u003c inputs.length; i++) {\r\n inputs[i].classList.add(\u0022is-loading\u0022);\r\n }\r\n var formId = event.currentTarget.id;\r\n getFormValues(formId);\r\n //window.grecaptcha.execute(document.getElementById( formId + \u0027-recaptcha\u0027));\r\n //window.grecaptcha.execute();\r\n window.grecaptcha.enterprise.ready(function () {\r\n\t\t\twindow.grecaptcha.enterprise.execute(\u00226Le-bQcdAAAAAJjSvvbpv70zv4bh4WQr2k7QSvJf\u0022, {action: \u0027customer_service_submit\u0027})\r\n\t\t\t.then(function(token){onContactUsSubmit(token);})\r\n });\r\n }\r\n\r\n // Loop over them and prevent submission\r\n var validation = Array.prototype.filter.call(forms, function(form) {\r\n form.addEventListener(\u0027submit\u0027, function(event) {\r\n if (form.checkValidity() === false) {\r\n event.preventDefault();\r\n event.stopPropagation();\r\n form.classList.add(\u0027was-validated\u0027);\r\n }\r\n else if(form.checkValidity() === true)\r\n {\r\n validate(event);\r\n }\r\n }, false);\r\n });\r\n }, false);\r\n})();\r\n\r\nfunction contactSubmitFinished(){\r\n document.getElementById(\u0027contactUsCategory\u0027).value = \u0022\u0022;\r\n document.getElementById(\u0027messageLengthTxt\u0027).innerText = \u00220/1500 characters\u0022;\r\n document.getElementById(\u0027contact-us-form\u0027).classList.remove(\u0027was-validated\u0027);\r\n var inputs = document.getElementsByClassName(\u0022form-control\u0022);\r\n for (var i = 0; i \u003c inputs.length; i++) {\r\n inputs[i].classList.add(\u0022placeholder-shown\u0022);\r\n inputs[i].classList.remove(\u0022is-loading\u0022);\r\n }\r\n}\r\n\r\nfunction onContactUsSubmit(captchaResponse) {\r\n window.formVal = window.formVal || {};\r\n var confirmation = document.getElementById(window.formVal.confirmation);\r\n\r\n if(window.formVal !== null)\r\n {\r\n require([\u0027modules/api\u0027, \u0027hyprlive\u0027], function(api, Hypr) {\r\n function clone(obj) {return JSON.parse(JSON.stringify(obj));}\r\n var payload = clone({email: window.formVal.email, firstName: window.formVal.firstName, lastName: window.formVal.lastName, \r\n orderNumber: window.formVal.orderNum, phone: window.formVal.phone, category: window.formVal.category,\r\n emailMessage: window.formVal.emailMessage, \u0027g-recaptchaToken\u0027: captchaResponse});\r\n api.request(\r\n \u0027post\u0027,\r\n \u0027care-center/sendCareCenterEmail\u0027,\r\n payload\r\n )\r\n .then(function(response) {\r\n window.formVal = {};\r\n confirmation.innerText = \u0022\u0022;\r\n var popupContainer = document.getElementById(\u0022contactUsPopupContainer\u0022);\r\n popupContainer.style.display = \u0022block\u0022;\r\n contactSubmitFinished();\r\n })\r\n .catch(function(err) {\r\n confirmation.innerText = ((err \u0026\u0026 err.errorString) || \u0027Something went wrong. Please try again.\u0027);\r\n contactSubmitFinished();\r\n });\r\n }); \r\n\r\n }\r\n //window.grecaptcha.reset();\r\n}\r\n\u003c/script\u003e\r\n\u003cstyle\u003e\r\n.contactus {\r\n width: 895px;\r\n}\r\n.contactus .form-wrapper {\r\n background-color:#e5e5e5;\r\n background-image:url(\u0022http://cdn-tp3.mozu.com/24645-m1/cms/files/50579170-b22f-48e3-a486-c17bfe687d3a\u0022);\r\n background-repeat:no-repeat;\r\n background-position: top right 40px;\r\n padding:20px 20px;\r\n}\r\n\r\n@media(max-width: 991px){\r\n .contactus .form-wrapper {\r\n background-image:none;\r\n }\r\n}\r\n\r\n.contactus .legal-message{\r\n margin-top: 10px !important;\r\n margin-bottom: 5px !important;\r\n}\r\n\r\n.contactus h1 {\r\n font-size:18px;\r\n line-height:1;\r\n margin-bottom:.5em;\r\n font-family: \u0027RobotoSlab-Bold\u0027, \u0027Roboto Slab Bold\u0027, \u0027Roboto Slab\u0027, sans-serif;\r\n font-weight:700;\r\n}\r\n.contactus h2 {\r\n font-size:18px;\r\n line-height:1;\r\n margin-bottom: 0;\r\n margin-top: 0;\r\n font-family: \u0027RobotoSlab-Bold\u0027, \u0027Roboto Slab Bold\u0027, \u0027Roboto Slab\u0027, sans-serif;\r\n font-weight:700;\r\n}\r\n\r\n.contactus .margin-top-12{\r\n\tmargin-top: 12px;\r\n}\r\n\r\n.contactus .margin-top-24{\r\n\tmargin-top: 24px;\r\n}\r\n\r\n.contactus p {\r\n //margin:0px 0px !important;\r\n margin: 0px;\r\n}\r\n\r\n.first-text-wrap {\r\n margin-top: 0px !important;\r\n}\r\n\r\n.contactus .text-wrapper {\r\n background-color: white;\r\n box-shadow: 0px 0px 2px rgba(0, 0, 0, 0.14), 0px 2px 2px rgba(0, 0, 0, 0.12), 0px 1px 3px rgba(0, 0, 0, 0.2);\r\n border-radius: 4px;\r\n padding:20px 10px;\r\n margin-left: 30px;\r\n margin-top: 12px;\r\n width: 448px;\r\n}\r\n\r\n.contactus .grey-text{\r\n color: #333333;\r\n}\r\n\r\n.contactus .small-text{\r\n font-family: \u0027OpenSans-Regular\u0027, \u0027Open Sans\u0027, sans-serif;\r\n font-weight: 400;\r\n font-style: normal;\r\n font-size: 12px;\r\n}\r\n\r\n.contactus .indent-text{\r\n margin-left: 16px;\r\n}\r\n\r\n.contactus .btn {\r\n text-decoration: none;\r\n padding: 10px 10px;\r\n border: solid black 1px;\r\n border-radius: 0 !important;\r\n white-space: normal;\r\n display: flex;\r\n justify-content: center;\r\n align-content: center;\r\n flex-direction: column;\r\n height: 65px;\r\n font-size: 13px;\r\n}\r\n\r\n.contactus .send-message-btn {\r\n border-width: 0px;\r\n width: 182px;\r\n height: 48px;\r\n border: none;\r\n font-family: \u0027Roboto\u0027;\r\n font-weight: 500;\r\n font-size: 16px;\r\n font-style: normal;\r\n color: #FFFFFF;\r\n background: #D4002A;\r\n box-shadow: 0px 0px 2px rgba(0, 0, 0, 0.14), 0px 2px 2px rgba(0, 0, 0, 0.12), 0px 1px 3px rgba(0, 0, 0, 0.2);\r\n border-radius: 4px;\r\n}\r\n\r\n.contactus .view-my-rewards-btn {\r\n\tdisplay: block;\r\n\tbackground-color: #D40029;\r\n\twidth: 316px;\r\n\theight: 48px;\r\n\tfont-family: \u0027Roboto\u0027;\r\n font-weight: 500;\r\n\tfont-size: 16px;\r\n\tline-height: 24px;\r\n\tcolor: #FFFFFF;\r\n\tborder-radius: 4px;\r\n\tpadding: 12px;\r\n\tmargin-top: 24px;\r\n\ttext-decoration: none;\r\n\tbox-shadow: 0 1px 1px 0 rgba(0,0,0,0.14), 0 2px 1px -1px rgba(0,0,0,0.12), 0 1px 3px 0 rgba(0,0,0,0.2);\r\n}\r\n\r\n.contactus .view-my-rewards-btn:hover {\r\n\tbox-shadow: 0 4px 5px 0 rgba(0,0,0,0.14), 0 1px 10px 0 rgba(0,0,0,0.12), 0 2px 4px -1px rgba(0,0,0,0.2);\r\n}\r\n\r\n.contactus .view-my-rewards-btn:focus {\r\n\tbackground-color:#9F001F; \r\n}\r\n\r\n.contactus .view-my-rewards-btn:disabled {\r\n\tbackground-color:#D1D1D1;\r\n\tcolor:#fff; \r\n}\r\n\r\n.contactus .view-my-rewards-btn:active {\r\n\tbackground-color: #D40029; \r\n}\r\n\r\n.contactus .indent{\r\n margin-left: 8px;\r\n margin-right: 8px;\r\n}\r\n\r\n.contactus .icon{\r\n font-size: 30px;\r\n color:#000;\r\n display: inline-block;\r\n vertical-align: middle;\r\n margin-right: 5px;\r\n}\r\n\r\n.contactus .form-column {\r\n padding: 0px 0px;\r\n}\r\n\r\n.contactus .nameInput {\r\n width: 194px;\r\n padding-right: 10px;\r\n}\r\n\r\n.contactus .formFieldName{\r\n display: inline-block;\r\n margin-right: 10px;\r\n vertical-align: top;\r\n}\r\n\r\n.contactus input{\r\n width: 400px;\r\n height: 45px;\r\n background: inherit;\r\n background-color: rgba(255, 255, 255, 1);\r\n box-sizing: border-box;\r\n border-width: 1px;\r\n border-style: solid;\r\n border-color: #8B8B8B;\r\n border-radius: 4px;\r\n -moz-box-shadow: none;\r\n -webkit-box-shadow: none;\r\n box-shadow: none;\r\n font-family: \u0027Open Sans\u0027, sans-serif;\r\n font-weight: 400;\r\n font-style: normal;\r\n text-align: left;\r\n margin: 0px 0px !important;\r\n}\r\n\r\n.contactus .categorySelect {\r\n width: 400px;\r\n margin-right: 10px;\r\n border-width: 1px;\r\n border-style: solid;\r\n border-color: #8B8B8B;\r\n border-radius: 4px;\r\n}\r\n\r\n.contactus .subjectMsg {\r\n\tmargin-top: 10px !important;\r\n}\r\n\r\n\r\n.contactus .subjectMsg .link-anchor{\r\n text-decoration: underline;\r\n\tcursor: pointer;\r\n}\r\n\r\n\r\n.contactus .categorySelectFormGroup{\r\n width: 289px;\r\n}\r\n\r\n.contactus .emailMessageTxtArea {\r\n width: 400px;\r\n height: 172px;\r\n resize: none;\r\n margin-right: 10px;\r\n margin-top: 10px;\r\n border-width: 1px;\r\n border-style: solid;\r\n border-color: #8B8B8B;\r\n border-radius: 4px;\r\n}\r\n.contactus .emailMessageTxtArea::placeholder {\r\n color: #515151 !important;\r\n}\r\n\r\n.contactus .emailAddress{\r\n display: inline-block;\r\n vertical-align: middle;\r\n}\r\n\r\n.contactus .contact-us-success-popup {\r\n border-width: 0px;\r\n position: absolute;\r\n //display: none;\r\n left: 44%;\r\n top: 35%;\r\n width: 425px;\r\n height: 268px;\r\n background: inherit;\r\n background-color: rgba(255, 255, 255, 1);\r\n box-sizing: border-box;\r\n border-width: 1px;\r\n border-style: solid;\r\n border-color: rgba(121, 121, 121, 1);\r\n border-radius: 0px;\r\n -moz-box-shadow: none;\r\n -webkit-box-shadow: none;\r\n box-shadow: none;\r\n text-align: center;\r\n}\r\n\r\n.contactus .contact-us-ace-rewards-popup {\r\n border-width: 0px;\r\n position: absolute;\r\n //display: none;\r\n left: 37%;\r\n top: 20%;\r\n width: 560px;\r\n height: 565px;\r\n background: inherit;\r\n background-color: rgba(255, 255, 255, 1);\r\n box-sizing: border-box;\r\n border-width: 1px;\r\n border-style: solid;\r\n border-color: rgba(121, 121, 121, 1);\r\n border-radius: 0px;\r\n -moz-box-shadow: none;\r\n -webkit-box-shadow: none;\r\n box-shadow: none;\r\n text-align: center;\r\n\tpadding-left: 24px;\r\n\tpadding-right: 24px;\r\n}\r\n\r\n.contactus .ace-rewards-pop-up-txt{\r\n\tfont-size: 16px;\r\n\tline-height: 24px;\r\n font-family: \u0022Roboto\u0022;\r\n text-align: left;\r\n}\r\n\r\n.contactus .ace-rewards-pop-up-title{\r\n\tfont-size: 20px;\r\n\tline-height: 28px;\r\n font-family: \u0022Roboto\u0022;\r\n text-align: left;\r\n\tcolor: #d40029;\r\n\tfont-weight: 600;\r\n margin-top: 20px;\r\n}\r\n\r\n.contact-us-pop-up-container{\r\n position: fixed;\r\n width: 100%;\r\n height: 100%;\r\n left: 0;\r\n top: 0;\r\n background: rgba(0, 0, 0, .5);\r\n z-index: 250;\r\n display: none;\r\n}\r\n\r\n.contact-us-thank-you-text{\r\n font-family: \u0027RobotoSlab-Bold\u0027, \u0027Roboto Slab Bold\u0027, \u0027Roboto Slab\u0027, sans-serif;\r\n font-weight: 700;\r\n font-style: normal;\r\n font-size: 20px;\r\n margin-top: 50px !important;\r\n}\r\n\r\n.contact-us-success-text{\r\n margin-top: 10px !important;\r\n}\r\n\r\n.contact-us-message{\r\n padding: 0px !important;\r\n}\r\n\r\n.contact-us-popup-plane{\r\n font-size: 93px !important;\r\n margin-top: 15px;\r\n margin-left: -20px;\r\n}\r\n\r\n.contact-us-popup-close{\r\n font-size: 25px !important;\r\n float: right;\r\n margin: 5px;\r\n cursor: pointer;\r\n}\r\n\r\n.contact-us-ace-rewards-popup-close{\r\n\tfont-size: 25px !important;\r\n float: right;\r\n\tmargin-top: 10px;\r\n margin-right: -10px;\r\n\tcursor: pointer;\r\n}\r\n\r\n.contactus .awesome-select-icon{\r\n top: 40% !important;\r\n right: -90px !important;\r\n}\r\n\r\n.contactus .error-border{\r\n border-color: #d40029;\r\n}\r\n\r\n.contactus .error-color{\r\n color: #d40029;\r\n}\r\n\r\n.contactus .was-validated .form-control:invalid{\r\n border-color: #d40029;\r\n}\r\n\r\n.contactus .invalid-feedback {\r\n display: none;\r\n margin-top: .25rem;\r\n color: #d40029;\r\n font-size: 12px;\r\n}\r\n\r\n.contactus .aceRewards-card-coupon{\r\n\tfloat: left;\r\n\twidth: 316px;\r\n\tmargin-top: 24px;\r\n\t-webkit-filter: drop-shadow(1px 1px 0 #D40029)\r\n drop-shadow(-1px -1px 0 #D40029);\r\n\tfilter: drop-shadow(1px 1px 0 #D40029) \r\n drop-shadow(-1px -1px 0 #D40029);\r\n}\r\n\r\n.contactus .or-divider{\r\n\twidth: 100%; \r\n\ttext-align: center; \r\n\tborder-bottom: 1px solid #AAAAAA; \r\n\tline-height: 0.1em;\r\n\tmargin-top: 32px;\r\n}\r\n\r\n.contactus .or-divider span{\r\n\tbackground: white;\r\n padding: 0 10px;\r\n\tfont-size: 16px;\r\n\tfont-family: Roboto;\r\n}\r\n\r\n.contactus .call-us-title{\r\n display: inline;\r\n}\r\n\r\n.call-us-number {\r\n display: inline;\r\n margin-left: 9px !important;\r\n}\r\n\r\n.contactus .field label {\r\n color: #515151 !important;\r\n}\r\n\r\n@media only screen and (min-width: 1880px){\r\n\t.contactus .btn {\r\n width: 180px;\r\n\t}\r\n}\r\n@media only screen and (max-width: 1300px) {\r\n .contactus .form-wrapper {\r\n background-position: top right -10px;\r\n }\r\n}\r\n@media only screen and (max-width: 992px) {\r\n .contactus .form-wrapper {\r\n background-position: top right -10px;\r\n }\r\n}\r\n@media only screen and (max-width: 768px) {\r\n .contactus {\r\n width: 100% !important;\r\n }\r\n .contactus .form-wrapper {\r\n padding:20px 15px;\r\n background-image:none;\r\n background-color:white;\r\n padding: 0px !important;\r\n }\r\n\t\r\n\t.contactus .text-wrapper {\r\n\t\tmargin-left: 0px;\r\n //padding: 0px !important;\r\n width: 100% !important;\r\n\t}\r\n\t\r\n\t.contactus .btn {\r\n\t\tmargin-top: 10px;\r\n margin-left: 15px;\r\n height: 45px;\r\n width: 330px;\r\n\t}\r\n\t\r\n\t.contactus .indent{\r\n\t\tmargin-left: 0px;\r\n\t}\r\n\t\r\n .contactus .formfield {\r\n width: 100% !important;\r\n }\r\n\r\n\t.contactus .field{\r\n\t\twidth: 100% !important;\r\n }\r\n\t\r\n\t.contactus input{\r\n\t\twidth: 100% !important;\r\n }\r\n\t\r\n\t.contactus .categorySelect {\r\n\t\twidth: 100% !important;\r\n }\r\n\t\r\n\t.contactus .emailMessageTxtArea {\r\n width: 100% !important;\r\n\t}\r\n\r\n .contactus .categorySelectFormGroup {\r\n width: 100% !important;\r\n }\r\n\t\r\n\t.contactus .contact-us-success-popup {\r\n margin-left: 15px;\r\n left: 0%;\r\n top: 30%;\r\n width: 330px;\r\n\t}\r\n\t\r\n\t.contactus .contact-us-ace-rewards-popup {\r\n\t\tpadding-left: 16px;\r\n\t\tpadding-right: 16px;\r\n\t\tleft: 0%;\r\n\t\twidth: 100%;\r\n\t\theight: 590px;\r\n\t\ttop: 15%;\r\n\t}\r\n}\r\n\r\n@media only screen and (max-width: 992px){\r\n .contactus .text-wrapper {\r\n margin-left: 0px;\r\n }\r\n}\r\n\u003c/style\u003e\r\n\u003cdiv class=\u0022contactus\u0022\u003e\r\n\t\t\u003cdiv class=\u0022row\u0022\u003e\r\n\t\t\t\u003cdiv class=\u0022col-xs-12 col-md-12 form-wrapper\u0022\u003e\r\n \u003c!--\u003cdiv class=\u0022col-xs-12 col-md-12 col-lg-7 first-text-wrap text-wrapper\u0022\u003e\r\n\t\t\t\t\t\u003cdiv class=\u0022indent\u0022\u003e\r\n \u003ch2 class=\u0022contact-us-title\u0022\u003eChat With Us\u003c/h2\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e--\u003e\r\n\t\t\t\t\u003cdiv class=\u0022col-xs-12 col-md-12 col-lg-7 text-wrapper\u0022\u003e\r\n\t\t\t\t\t\u003cdiv class=\u0022indent\u0022\u003e\r\n\t\t\t\t\t\r\n\t\t\t\t\t \u003ch2 class=\u0022contact-us-title\u0022\u003eEmail Us\u003c/h2\u003e\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\u003cp class=\u0022small-text\u0022\u003eFields are required unless called out as optional.\u003c/p\u003e\r\n\r\n \u003cdiv id=\u0022contactUsPopupContainer\u0022 class=\u0022contact-us-pop-up-container\u0022\u003e\r\n \u003cdiv id=\u0022contactUsSuccessPopup\u0022 class=\u0022contact-us-success-popup\u0022\u003e\r\n \u003ci class=\u0022fa fa-times contact-us-popup-close\u0022\u003e\u003c/i\u003e\r\n \u003cp class=\u0022contact-us-thank-you-text\u0022\u003eThank you!\u003c/p\u003e\r\n \u003cp class=\u0022contact-us-success-text\u0022\u003eYour request has been submitted.\u003c/p\u003e\r\n \u003ci class=\u0022fa fa-paper-plane contact-us-popup-plane\u0022\u003e\u003c/i\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\u003cdiv id=\u0022contactUsAceRewardsPopUp\u0022 class=\u0022contact-us-pop-up-container\u0022\u003e\r\n\t\t\t\t\t\t\t\u003cdiv class=\u0022contact-us-ace-rewards-popup\u0022\u003e\r\n\t\t\t\t\t\t\t\t\u003ci class=\u0022fa fa-times contact-us-ace-rewards-popup-close\u0022\u003e\u003c/i\u003e\r\n\t\t\t\t\t\t\t\t\u003cp class=\u0022ace-rewards-pop-up-title\u0022\u003eFind your Ace Rewards number\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\u003cp class=\u0022ace-rewards-pop-up-txt margin-top-12\u0022 \u003eYour Ace Rewards number can be found in the Ace Rewards section within My Account. \r\n\t\t\t\t\t\t\t\tYou will be required to sign in or create an online account to see your Ace Rewards information.\r\n\t\t\t\t\t\t\t\t\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\u003ca class=\u0022view-my-rewards-btn\u0022 role=\u0022button\u0022 href=\u0022/ace-rewards\u0022\u003eView my Ace Rewards\u003c/a\u003e\r\n\t\t\t\t\t\t\t\t\u003cdiv class=\u0022or-divider\u0022\u003e\u003cspan\u003eOR\u003c/span\u003e\u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\u003cp class=\u0022ace-rewards-pop-up-txt margin-top-24\u0022\u003eYour Ace Rewards number can be found on any Ace Rewards coupon you received in the mail.\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\u003cimg class=\u0022aceRewards-card-coupon\u0022 src=\u0022/resources/images/AceRewards_card_coupon.png\u0022\u003e\r\n\t\t\t\t\t\t\t\u003c/div\u003e\r\n\t\t\t\t\t\t\u003c/div\u003e\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t \u003cspan id=\u0022contact-us-form-confirmation\u0022 class=\u0022mz-popover-message contact-us-message col-md-12\u0022\u003e\u003c/span\u003e\r\n \r\n\t\t\t\t\t\t\u003cform id=\u0022contact-us-form\u0022 class=\u0022needs-validation\u0022 novalidate\u003e \r\n\t\t\t\t\t\t \r\n\t\t\t\t\t\t\t\u003cdiv class=\u0022form-row\u0022\u003e\r\n\t\t\t\t\t\t\t\t\u003cdiv class=\u0022form-column\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\u003cdiv class=\u0022form-group\u0022\u003e\r\n \u003cdiv class=\u0022formfield formFieldName\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cinput required class=\u0022nameInput placeholder-shown show-loading-animation form-control form-control-required\u0022 data-mz-value=\u0022firstName\u0022 name=\u0022firstName\u0022 type=\u0022text\u0022 placeholder=\u0022\u0022 id=\u0022contactUsFirstName\u0022 maxlength=\u0022100\u0022 value=\u0022\u0022\u003e\r\n \u003clabel class=\u0022contact-us-label\u0022 for=\u0022contactUsFirstName\u0022\u003eFirst Name\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n First Name Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022formfield formFieldName\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cinput required class=\u0022nameInput placeholder-shown show-loading-animation form-control form-control-required\u0022 name=\u0022lastName\u0022 type=\u0022text\u0022 placeholder=\u0022\u0022 id=\u0022contact-us-last-name\u0022 maxlength=\u0022100\u0022 value=\u0022\u0022\u003e\r\n \u003clabel for=\u0022contact-us-last-name\u0022\u003eLast Name\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n Last Name Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e \r\n \u003cdiv class=\u0022formfield\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cinput required class=\u0022placeholder-shown show-loading-animation form-control form-control-email form-control-required\u0022 name=\u0022email\u0022 type=\u0022text\u0022 placeholder=\u0022\u0022 id=\u0022contact-us-email\u0022 maxlength=\u0022150\u0022 value=\u0022\u0022\u003e\r\n \u003clabel for=\u0022contact-us-email\u0022\u003eEmail\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003cp class=\u0022small-text grey-text indent-text\u0022\u003eWe will use this email to reply to your inquiry.\u003c/p\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n Email Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022formfield\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cinput required class=\u0022show-loading-animation placeholder-shown form-control form-control-required\u0022 name=\u0022phone\u0022 type=\u0022tel\u0022 placeholder=\u0022\u0022 id=\u0022contactUsPhone\u0022 maxlength=\u002214\u0022 value=\u0022\u0022\u003e\r\n \u003clabel for=\u0022contactUsPhone\u0022\u003ePhone Number\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003cp class=\u0022small-text grey-text indent-text\u0022\u003eWe will only call you if needed.\u003c/p\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n Phone Number Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022form-group categorySelectFormGroup select font-awesome clearfix\u0022\u003e\r\n \u003cdiv class=\u0022formfield\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cspan class=\u0022awesome-select-icon stateArrowDownIcon\u0022\u003e\u003ci class=\u0022fa fa-angle-down\u0022\u003e\u003c/i\u003e\u003c/span\u003e\r\n \u003cselect required id=\u0022contactUsCategory\u0022 placeholder=\u0022Subject\u0022 class=\u0022show-loading-animation placeholder-shown form-control categorySelect\u0022 name=\u0022category\u0022\u003e\r\n \u003coption value=\u0022\u0022 disabled selected\u003e\u003c/option\u003e\r\n \u003coption value=\u0022Order Cancellations\u0022\u003eOrder Cancellations\u003c/option\u003e\r\n \u003coption value=\u0022Order Returns\u0022\u003eOrder Returns\u003c/option\u003e\r\n \u003coption value=\u0022Order Status\u0022\u003eOrder Status\u003c/option\u003e\r\n \u003coption value=\u0022Password Reset\u0022\u003ePassword Reset\u003c/option\u003e\r\n \u003coption value=\u0022Products\u0022\u003eProducts\u003c/option\u003e\r\n \u003coption value=\u0022Promotions\u0022\u003ePromotions\u003c/option\u003e\r\n \u003coption value=\u0022Acehardware.com Account\u0022\u003eAcehardware.com Account\u003c/option\u003e\r\n \u003coption value=\u0022Ace Rewards\u0022\u003eAce Rewards\u003c/option\u003e\r\n \u003coption value=\u0022Store Locator\u0022\u003eStore Locator\u003c/option\u003e\r\n \u003coption value=\u0022In-Store Experience\u0022\u003eIn-Store Experience\u003c/option\u003e\r\n \u003coption value=\u0022Ace Gift Cards\u0022\u003eAce Gift Cards\u003c/option\u003e\r\n \u003coption value=\u0022Website Errors\u0022\u003eWebsite Errors\u003c/option\u003e\r\n \u003coption value=\u0022Consumer Privacy\u0022\u003eConsumer Privacy\u003c/option\u003e\r\n \u003coption value=\u0022Mobile App\u0022\u003eMobile App\u003c/option\u003e\r\n \u003coption value=\u0022Employment Opportunities\u0022\u003eEmployment Opportunities\u003c/option\u003e\r\n \u003coption value=\u0022Supplier Inquiry\u0022\u003eSupplier Inquiry\u003c/option\u003e\r\n \u003coption value=\u0022Store Services\u0022\u003eStore Services\u003c/option\u003e \r\n \u003coption value=\u0022Tax Questions\u0022\u003eTax Questions\u003c/option\u003e \r\n \u003coption value=\u0022Other\u0022\u003eOther\u003c/option\u003e\r\n \u003c/select\u003e\r\n \u003clabel for=\u0022contactUsCategory\u0022 class=\u0022selectLabel\u0022\u003eSubject\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n Subject Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\t\t\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022passwordResetMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eForgot your password? \u003ca href=\u0022/user/forgotpassword?signinEmail\u0022\u003eReset Your Password\u003c/a\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022storeLocatorMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eNeed to find your closest Ace? \u003ca href=\u0022/store-locator\u0022\u003eView Store Locator\u003c/a\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\t\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022aceRewardsMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eForgot your Ace Rewards number? \u003cspan class=\u0022link-anchor\u0022\u003eFind Your Number\u003c/span\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022orderCancelationMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eNeed to cancel your order? \u003ca href=\u0022/track-order\u0022\u003eRequest Cancellation\u003c/a\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\t\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022orderStatusMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eNeed your order status? \u003ca href=\u0022/track-order\u0022\u003eTrack Your Order\u003c/a\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022employmentOpportunitiesMsg\u0022 class=\u0022subjectMsg\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t\u003cp\u003eLooking for job opportunities at Ace? \u003ca href=\u0022/careers\u0022\u003eView Careers\u003c/a\u003e\u003c/p\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\u003cdiv hidden id=\u0022orderNumFormGroup\u0022 class=\u0022form-group\u0022\u003e\r\n \u003cdiv class=\u0022formfield\u0022\u003e\r\n \u003cdiv class=\u0022field\u0022\u003e\r\n \u003cinput class=\u0022placeholder-shown show-loading-animation form-control\u0022 name=\u0022orderNum\u0022 type=\u0022text\u0022 placeholder=\u0022\u0022 id=\u0022contact-us-order-num\u0022 maxlength=\u002280\u0022 value=\u0022\u0022\u003e\r\n \u003clabel for=\u0022contact-us-order-num\u0022\u003eOrder # Reference (optional)\u003c/label\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\t\u003c/div\u003e\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\u003cdiv class=\u0022form-group\u0022\u003e\r\n \u003cdiv class=\u0022formfield\u0022\u003e\r\n\t\t\t\t\t\t\t\t\t\t \u003ctextarea required class=\u0022show-placeholder show-loading-animation form-control emailMessageTxtArea form-control-required\u0022 id=\u0022emailMessageTxtArea\u0022 maxlength=\u00221500\u0022 name=\u0022emailMessage\u0022 rows=\u00223\u0022 placeholder=\u0022Email Message (1500 character limit)\u0022\u003e\u003c/textarea\u003e\r\n\t\t\t\t\t\t\t\t\t \u003c/div\u003e\r\n \u003cp id=\u0022messageLengthTxt\u0022 class=\u0022small-text grey-text indent-text\u0022\u003e0/1500 characters\u003c/p\u003e\r\n \u003cdiv class=\u0022invalid-feedback\u0022\u003e\r\n Email Message Required\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\t\t\t\t\t\t\t\t\u003c/div\u003e\t \r\n\t\t\t\t\t\t\t\u003c/div\u003e\r\n\r\n \u003cp class=\u0022small-text legal-message\u0022\u003ePlease do not include any financial information such as credit card or gift card number.\u003c/p\u003e\r\n\t \r\n\t\t\t\t\t\t\t\u003cdiv id=\u0022contact-us-form-recaptcha\u0022 class=\u0022g-recaptcha\u0022\r\n\t\t\t\t\t\t\t data-sitekey=\u00226LcuL8YUAAAAAMual6PxHKQWM6qsawXkeN3FIqpu\u0022\r\n\t\t\t\t\t\t\t data-callback=\u0022onContactUsSubmit\u0022\r\n\t\t\t\t\t\t\t data-size=\u0022invisible\u0022\u003e\r\n\t\t\t\t\t\t\t\u003c/div\u003e\r\n\r\n\t\t\t\t\t\t\t\u003cbutton type=\u0022submit\u0022 id=\u0022sendMsgBtn\u0022 data-mz-form-id=\u0022contact-us-form\u0022 class=\u0022send-message-btn\u0022\u003eSend Message\u003c/button\u003e\r\n\t\t\t\t\t\t\u003c/form\u003e\t\r\n\t\t\t\t\t\u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\u0022col-xs-12 col-md-12 col-lg-7 text-wrapper\u0022\u003e\r\n \u003cdiv class=\u0022indent\u0022\u003e\r\n \u003ch2 class=\u0022contact-us-title call-us-title\u0022\u003eCall Us\u003c/h2\u003e\r\n \u003cp class=\u0022call-us-number\u0022\u003e1-888-827-4223\u003c/p\u003e\r\n \r\n \u003cp\u003eRepresentatives are available to serve you.\u003cbr /\u003e\r\n\t\t\t\t\t\t\t\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\t\t\t\u003c/div\u003e\r\n\t\t\u003c/div\u003e\r\n\t\u003c/div\u003e","hideonmobile":false},"id":"57206926-e483-4c6e-9caa-060479eafdb5"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"frequently-asked-questions","rows":[{"title":"Dropzone","columns":[{"span":"12","rows":[],"widgets":[{"definitionId":"html","isRichText":false,"config":{"body":"\u003cstyle\u003e\n .customer-service-section{\n font-family: \u0022Open Sans\u0022;\n color:#666666;\n }\n .customer-service-title{\n font-family: \u0022Roboto Slab\u0022;\n }\n .bold{\n font-weight: 700;\n }\n .underline{\n text-decoration: underline;\n }\n\u003c/style\u003e\n\u003cdiv class=\u0022customer-service-section\u0022 \u003e\n \u003ch2 class=\u0022customer-service-title\u0022\u003eFrequently Asked Questions\u003c/h2\u003e\n\n \u003cp class=\u0022bold\u0022\u003eQ. Do I pay online or in store?\n\u003cp\u003eA. Your payment is submitted online. \n\n\u003cp class=\u0022bold\u0022\u003eQ. Can I check the status of my order?\n\u003cp\u003eA. Yes. If you have an acehardware.com account, simply log in \u003ca href=\u0022/user/login\u0022\u003ehere\u003c/a\u003e and click on order history. If you do not have an acehardware.com account, you will have a shipment tracking number located on your confirmation email for ship to home orders. If you have any other questions about your order, email Customer Care \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003ehere\u003c/a\u003e.\n\n\u003cp class=\u0022bold\u0022\u003eQ. Who do I contact if I have questions or want to return my purchase?\u003c/p\u003e\n\u003cp\u003eA. Please contact Customer Care \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003ehere\u003c/a\u003e or visit your local store for a return. You can find your local store \u003ca href=\u0022/store-locator\u0022\u003ehere\u003c/a\u003e. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. You must have your receipt. Gas powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials. Assembled items are not returnable. For additional information regarding returns, please click \u003ca href=\u0022/customer-service?page=easy-returns\u0022\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\n\u003cp class=\u0022bold\u0022\u003eQ. What if I need to return an item due to it being defective?\u003c/p\u003e\n\u003cp\u003eA. Please return the item to the store that made the delivery and make sure to have your receipt.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. What if I have to cancel my Ship to Home order after it\u0027s already on the way?\u003c/p\u003e\n\u003cp\u003eA. Unfortunately you are unable to cancel your ship to home order if it is already on its way to you. If you wish to return the item(s) once received, please return to your nearest Ace store. You can find your local store \u003ca href=\u0022/store-locator\u0022\u003ehere\u003c/a\u003e. You must have your receipt.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. What if I have to cancel my order?\u003c/p\u003e\n\u003cp\u003eA. Please visit our \u003ca href=\u0022/customer-service?page=cancellations\u0022\u003eCancellations\u003c/a\u003e page for more information on how to cancel your order.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. What if I have to cancel my Deliver from Store order after it\u0027s already on the way?\u003c/p\u003e\n\u003cp\u003eA. For Deliver from Store orders, you may attempt to cancel the delivery before the order is out for delivery by calling the store delivering your package, however this will vary by store.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. What if I can’t find my password or need to reset it?\u003c/p\u003e\n\u003cp\u003eA. You can reset your password \u003ca href=\u0022/user/forgotpassword?signinEmail\u0022\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. Where can I find a store location?\u003c/p\u003e\n\u003cp\u003eA. Please visit our store locator \u003ca href=\u0022/store-locator\u0022\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. Where can I find if a product is excluded from a promotion?\u003c/p\u003e\n\u003cp\u003eA. Please visit our \u0022Exclusions\u0022 page \u003ca href=\u0022/customer-service?page=exclusions\u0022\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. How long does a Free Store Pick up – Fulfilled from Store order take to process?\n\u003cp\u003eA. Free Store Pick up – Fulfilled from Store order processing time is dependent on store hours of operation and product availability. Typically an in stock item is available for pickup within 2 hours of placing your order.\n\n\u003cp class=\u0022bold\u0022\u003eQ. How will I know when to pick up my items at the store?\n\u003cp\u003eA. You will receive a \u0022Ready for Pickup\u0022 email. This email will indicate that the item(s) are ready to be picked up at the store.\n\n\u003cp class=\u0022bold\u0022\u003eQ. How long will the store hold my order?\n\u003cp\u003eA. Typically a store will hold your order for 5 days.\n\n\u003cp class=\u0022bold\u0022\u003eQ. What do I need when I go to my local Ace to pick up my order?\n\u003cp\u003eA. You will need the following items:\n\u003cli\u003e Receipt with Order Number\u003c/li\u003e\n\u003cli\u003e Photo Identification\u003c/li\u003e\n\n\u003cp class=\u0022bold\u0022\u003eQ. How long does it take to receive my In Stock in Warehouse order? \n\u003cp\u003eA. In Stock in Warehouse orders typically take 1-7 business days to arrive depending on your location. Please note, business days are Monday - Friday, excluding federal holidays within the United States. Your order will indicate the date the items will be available.\n\n\u003cp class=\u0022bold\u0022\u003eQ. Is there a shipping charge on Ship-to-Home orders? \n\u003cp\u003eA. Yes, there are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.\n\n\u003cp class=\u0022bold\u0022\u003eQ. Does Ace offer expedited shipping options? \n\u003cp\u003eA. Yes, Ace offers Next Day and Second Day shipping options in addition to Standard Ground.\n\n\u003cp class=\u0022bold\u0022\u003eQ. How long does it take to receive my Ship-to-Home order? \n\u003cp\u003eA. Next Day Shipping (Arrives Next Business Day), Second Day Shipping (Arrives within 2 Business Days) and Standard Ground Shipping (Arrives in 3 to 8 Business Days) *Total delivery time includes processing and carrier transit time for all 50 states.\n\n\u003cp\u003e*Note: Due to COVID 19 and high demand, shipping times may be delayed.\n\n\u003cp\u003ePlease note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground.\n\n\u003cp class=\u0022bold\u0022\u003eQ. How quickly can you Deliver from Store? \n\u003cp\u003e A. Please refer to the product page for the earliest delivery option.\n\u003cp class=\u0022bold\u0022\u003eQ. What items are eligible for Deliver from Store?\n\u003cp\u003eA. Not all items are eligible for delivery. If an item is available for Deliver from Store, it will be indicated on the product page and in the cart.\n\u003cp class=\u0022bold\u0022\u003eQ. Can I have some items delivered, some items shipped to store and other items shipped to my home? \n\u003cp\u003eA. Yes!\n\u003cp class=\u0022bold\u0022\u003eQ. Can I have some items delivered and others for pick-up at the store the same day?\n\u003cp\u003eA. Yes, you may choose In Store Pickup on some items in your order, while choosing Delivery from Store on others in the same cart. All Delivery items in a single order must be delivered to the same location\n\u003cp class=\u0022bold\u0022\u003eQ. I was able to choose Deliver from Store while shopping, but when I tried to check out, it was no longer an option. Why?\n\u003cp\u003eA. The delivery address you entered may not have been within the Delivery radius of the store you selected.\n \n\u003cp class=\u0022bold\u0022\u003eQ. Do you have a contact phone number?\u003c/p\u003e\n\u003cp\u003eA. Yes. We can be reached at \u003ca href=\u0022tel:888-827-4223\u0022\u003e888-827-4223\u003c/a\u003e. Alternatively, you can contact the Care Center through the form located \u003ca href=\u0022/customer-service?page=contact-us\u0022\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\u003c/div\u003e\n","hideonmobile":false},"id":"91964954-aa16-47f5-9600-effb64f22d66"}],"width":""}]}],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}},{"build":"CALIENTE","id":"page-landing","rows":[],"source":{"id":"581424f4-be47-4d26-bf31-d82c2f541e28","listFQN":"pages@mozu","path":"customer-service","includeInactiveDocument":true,"publishState":"draft"}}],"extended_header_content":"\r\n\u003cstyle\u003e\r\n/* override prior fonts */\r\n.customer-service-section {\r\n font-family: \u0022Roboto\u0022 !important;\r\n}\r\n\u003c/style\u003e\r\n\u003cstyle\u003e\r\n #mz-cs-top {\r\n scroll-margin-top: 230px;\r\n }\r\n\u003c/style\u003e","sitebuilder_inline_style":"\u003cbr\u003e","sitebuilder_inline_script_body":"\u003cscript\u003e\n\tdocument.addEventListener(\u0022DOMContentLoaded\u0022, function() {\n\t\tif (window.location.href.includes(\u0027customer-service?page=privacy-policy#child_NoticeofFinancialIncentive\u0027)) {\n\t\t\twindow.location.replace(\u0027https://www.acehardware.com/privacy/california#financialIncentive\u0027);\n\t\t} else\n\t\tif (window.location.href.includes(\u0027customer-service?page=privacy-policy#child_Categoriesofpersonalinformationcollectedanddisclosed\u0027)) {\n\t\t\twindow.location.replace(\u0027https://www.acehardware.com/privacy/california#personalInformation\u0027);\n\t\t} else\n\t\tif (window.location.href.includes(\u0027https://www.acehardware.com/customer-service?page=privacy-policy\u0027)) {\n\t\t\twindow.location.replace(\u0027https://www.acehardware.com/privacy\u0027);\n\t\t}\n\t});\n\tconst ppLinks = document.querySelectorAll(\u0022[data-view=\u0027privacy-policy\u0027] a\u0022);\n\tppLinks.forEach((ppLink) =\u003e {\n\t\tppLink.setAttribute(\u0027href\u0027, \u0027https://www.acehardware.com/privacy\u0027);\n\t});\n\u003c/script\u003e","variation_rule":{"type":"container","operator":"and","rightType":""},"variations":[]},"updateDate":"2024-10-30T21:30:20.236Z"}</script><div class="mz-l-container"><div class="container"><h1 class="col-xs-12 mz-pagetitle" data-view="page-landing"> Ace Hardware Customer Service </h1><div class="col-xs-3 mz-cs-desktop-nav"><div id="mz-drop-zone-support-navigation" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="my-account"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">My Account </a><span class="mz-support-row-toggle pull-right"><i 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href="#mz-cs-top">Referral Terms </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="order-information"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Order Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="track-your-order"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Track Your Order </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="cancellations"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Cancellations </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="damaged-orders"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Damaged Orders </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="assembly-information"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Assembly Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="emails-about-your-order"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Emails About Your Order </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="haul-away"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Haul Away </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="easy-returns"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Easy Returns </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="30-day-return-policy"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">30 Day Return Policy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="return-instructions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Return Instructions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="return-credit"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Return Credit </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="vendor-direct-return-policies"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Vendor Direct Return Policies </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="payments-pricing"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Payments & Pricing </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="discounts-codes"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Discounts & Codes </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="payment-options"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Payment Options </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="sales-tax"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Sales Tax </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="redeeming-rewards"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Redeeming Rewards </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="exclusions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Exclusions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="gift-cards"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Gift Cards </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="shipping-delivery-pickup-curbside"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Shipping, Delivery, Pickup & Curbside </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="ship-to-home"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Ship to Home </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="delivery-from-store"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Delivery from Store </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="free-store-pickup-curbside"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Free Store Pickup & Curbside </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="store-locator"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Store Locator </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="find-your-local-ace"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Find Your Local Ace </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="product-information"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Product Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="product-inquiries"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Product Inquiries </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="product-recalls"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Product Recalls </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="warranties"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Warranties </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="parts-repairs"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Parts & Repairs </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="safety-security-privacy"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Safety, Security & Privacy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="privacy-policy"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Privacy Policy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="terms-of-use"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Terms of Use </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="online-security-safety"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Online Security & Safety </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div><div class="mz-cms-block" ><div class="mz-cms-content"><div class="clearfix" data-mz-landing-view="contact-us" ><div class="mz-drop-zone-toggle" data-view="how-can-we-help"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">How Can We Help? </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2></div><div class="mz-drop-zone-toggle" data-view="contact-us"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Contact Us </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div><div class="mz-drop-zone-toggle" data-view="frequently-asked-questions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Frequently Asked Questions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3></div></div></div></div></div></div></div></div><div id="mz-cs-top" class="col-xs-12 mz-cs-mobile-nav mz-cs-dropzones col-md-9"><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="my-account"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">My Account </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="my-account"><div id="mz-drop-zone-my-account" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">My Account</h2><p><h2 class="customer-service-title">Opening My Account</h2><p>Opening an account on www.acehardware.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one. <p>An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history <P class="bold">Account Benefits</p><p>Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits... <ul><li><span class="bold">News & Exclusive Offers.</span> Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!</li><li><span class="bold">Order History.</span> Receive important information regarding your order and the capability to track your order.</li><li><span class="bold">Faster Checkout.</span> Save your billing and shipping information for a hassle-free checkout!</li></ul></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Managing My Account</h2><p>It's easy to change your account information online, at any time. Simply sign into your account by clicking "sign in/register" in the upper right hand corner of acehardware.com. If you have forgotten your password, <a href="https://www.acehardware.com/user/forgotpassword?signinEmail">click here</a>. </div><style> .customer-service-section{ color:#666; } .customer-service-title{ font-family: "Roboto Slab"; } ol li a{ text-decoration: underline; } </style><style> .modalOpenerModal { background:rgba(0,0,0,.5); position:fixed; cursor:pointer; width:100%; height:100%; top:0; left:0; z-index: 2147483647; } .modalOpener:hover { text-decoration: underline; } .modalOpenerModal { display:none; } .modalOpenerModal.show { display:block; } .modalOpenerModal_outer { cursor: default; padding: 42px 20px 20px; max-width: 900px; width: 95%; max-height: 500px; /*height: 95%;*/ background: #fff; position: absolute; left: 50%; top: 50%; transform: translateY(-50%) translateX(-50%); box-sizing: border-box; } .modal_closer { position: absolute; right: 0; font-size: 24px; padding: 14px; line-height: 14px; cursor: pointer; top:0; border: none; background: none; color:#000; } .modal_closer:focus { outline: solid grey 2px!important; } .modal_content { overflow:auto; width:100%; height:100%; text-align:left; font-size:14px; max-height: calc(500px - 42px - 20px); } </style><div class="customer-service-section" ><a href="/customer-service?page=privacy-policy">Privacy Policy</a><br><a href="/customer-service?page=terms-of-use">Terms of Use</a><h2 class="customer-service-title">ACE REWARDS<sup>®</sup> PROGRAM TERMS AND CONDITIONS</h2><p>Last updated October 31, 2023</p><p>IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). <strong>PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS.</strong> If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.</p><h4>TABLE OF CONTENTS</h4><ol><li><a href="#oneParent">Privacy and Additional Terms</a></li><li><a href="#twoParent">Modifications and Cancellation</a></li><li><a href="#threeParent">Eligibility</a></li><li><a href="#fourParent">Enrollment</a></li><li><a href="#fiveParent">Program Cards</a></li><li><a href="#sixParent">Accruing Points</a></li><li><a href="#sevenParent">Earning and Redeeming Rewards</a></li><li><a href="#eightParent">Additional Program Benefits</a></li><li><a href="#nineParent">Ace Rewards Referral Friend Bonus Points Offer</a></li><li><a href="#tenParent">Ace Rewards Premier</a></li><li><a href="#elevenParent">Expiration</a></li><li><a href="#twelveParent">Additional Exclusions and Limitations</a></li><li><a href="#thirteenParent">Value and Transfer</a></li><li><a href="#fourteenParent">Assigned Participating Retailer</a></li><li><a href="#fifteenParent">Program Accounts; Program Account Termination; Program Cancellation</a></li><li><a href="#sixteenParent">Errors and Misconduct</a></li><li><a href="#seventeenParent"><b>DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY</b></a></li><li><a href="#eighteenParent"><b>ARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF</b></a></li><li><a href="#nineteenParent"><b>Communications</b></a></li><li><a href="#twentyParent">Miscellaneous</a></li><li><a href="#twentyoneParent">Customer Service</a></li></ol><h4 id="oneParent">1. Privacy and Additional Terms</h4><p>Ace's collection, use, and sharing of your information is governed by our <a href="/privacy">Privacy Policy</a>, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware's <a href="/terms-of-use">Terms of Use</a>, including the www.acehardware.com website (the "Site") and the Ace Hardware Mobile App (the "App"), in connection with the Program is subject to such <a href="/terms-of-use">Terms of Use</a>, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.</p><h4 id="twoParent">2. Modification and Cancellation</h4><p>We reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at <a href="/rewards-terms-and-conditions">www.acehardware.com/rewards-terms</a> (or any other URL Ace may designate from time to time), together with a revised "Last updated" date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.</p><h4 id="threeParent">3. Eligibility</h4><p>To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.</p><p>By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.</p><h4 id="fourParent">4. Enrollment</h4><p>There is no charge to enroll and participate in the Program.</p><p>You can enroll in the Program by creating an Ace Rewards Program account ("Program Account"): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple® App Store for iOS devices and the Google Play™ store for Android™ devices; or (iii) by completing the Program enrollment process on the Site at: <a href="/ace-rewards">https://www.acehardware.com/ace-rewards</a>. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: <a href="/user/login?previous=web_page#create-account">https://www.acehardware.com/user/login?previous=web_page#create-account</a>.</p><p>Program enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.</p><p>For information on Participating Retailers near you, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>.</p><h4 id="fiveParent">5.Program Cards</h4><p>Ace may elect to provide you with a Program membership card ("Program Card"), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time.</p><p>You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>.</p><h4 id="sixParent">6. Accruing Points</h4><p>Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.</p><p>For purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer's non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) in-store purchases at Ace retailers that don't participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.</p><p>Except as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account").</p><p>In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below). Please review the terms of each Member Offer for specific terms, limitations, restrictions, and/or exclusions, including expiration dates and channels/locations.</p><p>Points will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> for information on your Point balance.</p><h4 id="sevenParent">7. Earning and Redeeming Rewards</h4><p>You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.</p><p>Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. <strong>Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once</strong>. Ace, in its sole discretion, may immediately suspend or terminate your Program Account and your participation in the Program, if you attempt to redeem any Reward more than once.</p><p><i>Rewards - Digital Versions:</i> Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace's <a href="https://www.acehardware.com/customer-service?page=redeeming-rewards">Customer Service</a> policies. </p><p>Rewards – Print Versions: Except as otherwise provided in these Program Terms, if a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. In addition, for Rewards issued after 4/1/23, Ace generally will not mail Print Rewards to you (or your Assigned Participating Retailer, as applicable) if you are an Active App User. For purposes of these Program Terms, "Active App User" means a Program member who has (a) downloaded the App, (b) a Linked Ace Hardware Account, and (c) interacted with the App (other than deleting the App), during the ninety (90) day period immediately prior to the issuing of a Reward. Active App Users may opt to receive Print Rewards, on an ongoing basis, by contacting Customer Care at <a href="https://www.acehardware.com/customer-service?page=redeeming-rewards">Customer Service</a>. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.</p><p>Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.</p><p>Rewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the full order is cancelled prior to fulfillment, Ace will reissue to the Program member's Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.</p><h4 id="eightParent">8. Additional Program Benefits</h4><p>Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:</p><p><i>Instant Savings in-store, on the Site, and/or in the App.</i><br> Instant Savings are subject to product availability. Not all Participating Retailers offer all Instant Savings. See each Instant Savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.</p><p><i>Free delivery from store with qualifying online purchases of $50 or more.</i><br> Program members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for <a href="https://www.acehardware.com/customer-service?page=delivery-from-store">Delivery from Store</a> for additional limitations and details. </p><p><i>Offers and coupons exclusively for Program members.</i><br> From time to time, Ace may elect to make special offers, coupons, or promotions (collectively, "Member Offers") available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace's sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of error, fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates. Please see <a href="#nineParent">Section 9</a> below for additional information regarding certain Member Offers.</p><p>Proof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS. ACE IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION. </p><h4 id="nineParent">9. Ace Rewards Program Promotional Member Offers.</h4><p>From time-to-time, Ace may make Member Offers without a fixed expiration date. Ace may terminate such Member Offers at any time in its sole discretion, unless otherwise expressly provided in the terms applicable to such Member Offers. For more information on the terms of such Member Offers:</p><ul><li>For terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: <a href="/customer-service?page=referral-terms">https://www.acehardware.com/customer-service?page=referral-terms</a></li><li>Please see the App for terms applicable to the Ace Mobile App Download Bonus Offer.</li></ul><h4 id="tenParent">10. Ace Rewards Premier</h4><p><i>Ace Rewards Premier Eligibility and Expiration:</i> Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member and for whom we have a valid mailing address are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Eligible Program members will be informed approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.</p><p><i>Ace Rewards Premier Benefits:</i> From time to time, Program members with Ace Rewards Premier status will be given exclusive offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, "Ace Rewards Premier App Extras"). Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, "Ace Rewards Premier Offers") which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.</p><h4 id="elevenParent">11. Expiration</h4><p><i>Points:</i> Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.</p><p><i>Rewards:</i> Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.</p><p><i>Member Offers:</i> See the terms of each Member Offer for details regarding expiration.</p><p><i>Ace Rewards Premier and Ace Rewards Premier Offers:</i> Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration. </p><p>PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.</p><h4 id="twelveParent">12. Additional Exclusions and Limitations</h4><p>Points, Rewards, Member Offers, Ace Rewards Premier Offers, and all other Program benefits (collectively, "Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.</p><p>Not all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see <a href="#fourteenParent">Section 14</a>.</p><h4 id="thirteenParent">13. Value and Transfer</h4><p>Points, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.</p><p>A member's Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.</p><h4 id="fourteenParent">14. Assigned Participating Retailer</h4><p>Every Rewards member has a participating Ace retailer assigned to their Program Account ("Assigned Participating Retailer"). If you enroll in the Program on the Site or via the App without making a purchase, Ace will select your Assigned Participating Retailer based on the zip code associated with your Program Account. If you enroll in the Program on the Site or via the App and make a purchase, the Participating Retailer associated with the sale will be your Assigned Participating Retailer). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. You may also contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.</p><h4 id="fifteenParent">15. Program Accounts; Program Account Termination; Program Cancellation</h4><p>You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.</p><p>You may terminate your Program Account at any time by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.</p><p>In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.</p><p>Upon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points and Rewards, are voided. </p><h4 id="sixteenParent">16. Errors and Misconduct</h4><p>We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, for any other reason we deem appropriate.</p><h4 id="seventeenParent">17. Disclaimer of Warranties and Limitation of Liability</h4><p>TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.</p><p>TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.</p><p>CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.</p><h4 id="eighteenParent">18. Arbitration Agreement; Prohibition of Class and Representative Actions and Non-Individualized Relief</h4><p>This section is deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the "writing" requirement of the Federal Arbitration Act. </p><p><strong>YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.</strong></p><p><strong>You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. </strong></p><p>PRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Program, you will first send a written notice to Ace (a "Demand"). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the "Notice Address"): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.</p><p>ARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association ("AAA").The arbitration will be conducted under its rules and procedures, including the AAA's Consumer Rules (as applicable), as modified by this Arbitration Agreement, including the prohibition of class and representative actions and non-individualized relief. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: <a href="http://www.adr.org">www.adr.org</a></p><p>The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise.</p><p>The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.</p><p><strong>CLASS ACTION WAIVER: You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. You and Ace further agree that in the event this Arbitration Agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.</strong></p><p>Mass Arbitration:</p><p>If, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings ("Mass Filing") set forth in National Arbitration & Mediation’s ("NAM") Mass Filing Supplemental Dispute Resolution Rules and Procedures ("NAM’s Mass Filing Rules," available at <a href="https://www.namadr.com/resources/rules-fees-forms/">https://www.namadr.com/resources/rules-fees-forms/</a>), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.<br><br> Stage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing.<br><br> Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.<br><br> Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.<br><br> Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.<br><br> If your Claim is not resolved as part of the staged process identified above, either:<br><br> Option One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.<br><br> OR<br><br> Option Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims. A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.<br><br> You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose. </p><h4 id="nineteenParent">19. Communications</h4><p>Program members may receive transactional and/or promotional communications from Ace by mail, email, and/or text message. If you have downloaded the App, you may also receive push notifications. Please review our <a href="/customer-service?page=privacy-policy#child_CanIIndicateWhetherorNotIWanttoReceivePromotionalCommunications">Privacy Policy</a> to learn more about communications from Ace and your choices regarding communications.</p><h4 id="twentyParent">20. Miscellaneous</h4><p><i>Applicable Law:</i> The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.</p><p><i>Taxes:</i> Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.</p><p><i>Waiver:</i> No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.</p><p><i>Severability:</i> The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.</p><p><i>Construction:</i> The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.</p><p><i>Survival:</i> The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement; prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.</p><h4 id="twentyoneParent">21. Customer Service</h4><p>If you have any questions regarding the Program or your Program Account, please contact Customer Service online at <a href="/customer-service?page=contact-us">https://www.acehardware.com/customer-service?page=contact-us</a> or by phone at 1-888-827-4223.</p></div><style> .customer-service-section{ color:#666; } .customer-service-title{ font-family: "Roboto Slab"; text-transform: uppercase; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Ace Rewards<sup>®</sup> Referral Friend Bonus Points Offer</h2><p>Last updated March 05, 2021</p><p>Existing Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer ("Referral Offer") in the App will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points ("Referral Bonus Points"), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions ("Program Terms"). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: <a href="/rewards-terms">https://www.acehardware.com/rewards-terms</a>, and are subject to change.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="opening-my-account"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Opening My Account </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="opening-my-account"><div id="mz-drop-zone-opening-my-account" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">My Account</h2><p><h2 class="customer-service-title">Opening My Account</h2><p>Opening an account on www.acehardware.com is easy. Simply sign in/register in the upper right hand corner of the site, or when you place an order, you will be prompted to log in with your e-mail address and password. If you do not have a password, you will be prompted to create one. <p>An account offers you a safe, easy and fast way to order. It also serves as a way to track your order history <P class="bold">Account Benefits</p><p>Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits... <ul><li><span class="bold">News & Exclusive Offers.</span> Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!</li><li><span class="bold">Order History.</span> Receive important information regarding your order and the capability to track your order.</li><li><span class="bold">Faster Checkout.</span> Save your billing and shipping information for a hassle-free checkout!</li></ul></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="managing-my-account"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Managing My Account </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="managing-my-account"><div id="mz-drop-zone-managing-my-account" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Managing My Account</h2><p>It's easy to change your account information online, at any time. Simply sign into your account by clicking "sign in/register" in the upper right hand corner of acehardware.com. If you have forgotten your password, <a href="https://www.acehardware.com/user/forgotpassword?signinEmail">click here</a>. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="ace-rewards"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Ace Rewards </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="ace-rewards"><div id="mz-drop-zone-ace-rewards" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ color:#666; } .customer-service-title{ font-family: "Roboto Slab"; } ol li a{ text-decoration: underline; } </style><style> .modalOpenerModal { background:rgba(0,0,0,.5); position:fixed; cursor:pointer; width:100%; height:100%; top:0; left:0; z-index: 2147483647; } .modalOpener:hover { text-decoration: underline; } .modalOpenerModal { display:none; } .modalOpenerModal.show { display:block; } .modalOpenerModal_outer { cursor: default; padding: 42px 20px 20px; max-width: 900px; width: 95%; max-height: 500px; /*height: 95%;*/ background: #fff; position: absolute; left: 50%; top: 50%; transform: translateY(-50%) translateX(-50%); box-sizing: border-box; } .modal_closer { position: absolute; right: 0; font-size: 24px; padding: 14px; line-height: 14px; cursor: pointer; top:0; border: none; background: none; color:#000; } .modal_closer:focus { outline: solid grey 2px!important; } .modal_content { overflow:auto; width:100%; height:100%; text-align:left; font-size:14px; max-height: calc(500px - 42px - 20px); } </style><div class="customer-service-section" ><a href="/customer-service?page=privacy-policy">Privacy Policy</a><br><a href="/customer-service?page=terms-of-use">Terms of Use</a><h2 class="customer-service-title">ACE REWARDS<sup>®</sup> PROGRAM TERMS AND CONDITIONS</h2><p>Last updated October 31, 2023</p><p>IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms") govern the Ace Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Ace Hardware Corporation ("Ace" OR "we" OR "us"). <strong>PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS.</strong> If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.</p><h4>TABLE OF CONTENTS</h4><ol><li><a href="#oneParent">Privacy and Additional Terms</a></li><li><a href="#twoParent">Modifications and Cancellation</a></li><li><a href="#threeParent">Eligibility</a></li><li><a href="#fourParent">Enrollment</a></li><li><a href="#fiveParent">Program Cards</a></li><li><a href="#sixParent">Accruing Points</a></li><li><a href="#sevenParent">Earning and Redeeming Rewards</a></li><li><a href="#eightParent">Additional Program Benefits</a></li><li><a href="#nineParent">Ace Rewards Referral Friend Bonus Points Offer</a></li><li><a href="#tenParent">Ace Rewards Premier</a></li><li><a href="#elevenParent">Expiration</a></li><li><a href="#twelveParent">Additional Exclusions and Limitations</a></li><li><a href="#thirteenParent">Value and Transfer</a></li><li><a href="#fourteenParent">Assigned Participating Retailer</a></li><li><a href="#fifteenParent">Program Accounts; Program Account Termination; Program Cancellation</a></li><li><a href="#sixteenParent">Errors and Misconduct</a></li><li><a href="#seventeenParent"><b>DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY</b></a></li><li><a href="#eighteenParent"><b>ARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND NON-INDIVIDUALIZED RELIEF</b></a></li><li><a href="#nineteenParent"><b>Communications</b></a></li><li><a href="#twentyParent">Miscellaneous</a></li><li><a href="#twentyoneParent">Customer Service</a></li></ol><h4 id="oneParent">1. Privacy and Additional Terms</h4><p>Ace's collection, use, and sharing of your information is governed by our <a href="/privacy">Privacy Policy</a>, which is incorporated by reference into these Program Terms. In addition, your use of our Online Services as defined in Ace Hardware's <a href="/terms-of-use">Terms of Use</a>, including the www.acehardware.com website (the "Site") and the Ace Hardware Mobile App (the "App"), in connection with the Program is subject to such <a href="/terms-of-use">Terms of Use</a>, which are incorporated by reference into these Program Terms. To the extent of any conflict between the Privacy Policy and these Program Terms or the Terms of Use and these Program Terms, these Program Terms will prevail.</p><h4 id="twoParent">2. Modification and Cancellation</h4><p>We reserve the right to modify, restrict, or cancel the Program, the Program Benefits (as defined below), or any portion thereof, and/or to modify these Program Terms (and any customer service policies or other documents related to the Program) at any time in our sole discretion with or without notice to you; provided that we will provide notice of any modifications to these Program terms by posting the modified version at <a href="/rewards-terms-and-conditions">www.acehardware.com/rewards-terms</a> (or any other URL Ace may designate from time to time), together with a revised "Last updated" date. In addition, we may elect to send a mail or email communication notifying Program members of the modifications, but we are not obligated to do so and you hereby waive any right you may have to receive such notice. You should check this page periodically to see if any recent changes to the Program Terms have occurred. By participating in the Program, including redeeming or using any Program Benefits, after we post any such changes, you agree to the Program Terms as modified.</p><h4 id="threeParent">3. Eligibility</h4><p>To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) a resident of the fifty (50) United States, the District of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required enrollment information. Except as otherwise provided in these Program Terms, business entities are eligible to participate in the Program, provided an authorized employee completes the enrollment process. Ace Hardware retailers may exclude their employees from participating in the Program.</p><p>By enrolling in the Program, you are certifying that you meet all eligibility criteria. In addition, if you are enrolling on behalf of a business entity, you are certifying that you are authorized to bind, and do hereby bind, the business entity to these Terms.</p><h4 id="fourParent">4. Enrollment</h4><p>There is no charge to enroll and participate in the Program.</p><p>You can enroll in the Program by creating an Ace Rewards Program account ("Program Account"): (i) in store, by completing Program enrollment at an Ace Hardware retail location that participates in the Program ("Participating Retailer"); (ii) by completing the Program enrollment process via the App, which is available for download at the Apple® App Store for iOS devices and the Google Play™ store for Android™ devices; or (iii) by completing the Program enrollment process on the Site at: <a href="/ace-rewards">https://www.acehardware.com/ace-rewards</a>. Program enrollment in the App or on the Site requires a pre-existing Ace Hardware online account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you can open one at no charge by completing the Ace Hardware Account enrollment process in the App or on the Site at: <a href="/user/login?previous=web_page#create-account">https://www.acehardware.com/user/login?previous=web_page#create-account</a>.</p><p>Program enrollment via the Online Services is not available to residents of Puerto Rico, who must enroll at a Participating Retailer. All required information must be provided, including full name, business name (if applicable), valid mailing address, and phone number. Additional required information may be identified during the enrollment process. Each Program member is limited to a single Program Account and Ace may elect to terminate duplicate Program Accounts. Only Program members with a Program Account in good standing can participate in the Program.</p><p>For information on Participating Retailers near you, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>.</p><h4 id="fiveParent">5.Program Cards</h4><p>Ace may elect to provide you with a Program membership card ("Program Card"), but a Program Card is not necessary to participate in the Program or take advantage of Program Benefits. If you enroll at a Participating Retailer, one or more Program Cards may be provided to you at that time.</p><p>You are responsible for all transactions using your Program Card and/or Program Account and agree to notify us immediately if you become aware of any unauthorized activity related to your Program Account. If you would like to replace your Program Card or would like additional Program Cards, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>.</p><h4 id="sixParent">6. Accruing Points</h4><p>Members earn Program points ("Points") by making qualifying purchases on the Site, via the App, or at Participating Retailers. Please note that members who are located in or whose Assigned Retailer is located in Puerto Rico will not be able to make purchases via the Site or App. Ten (10) Points will accrue for every $1.00 spent on qualifying purchases, less any discount, coupon, Instant Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other price adjustment made at time of purchase. Points will not accrue, and previously awarded Points may be deducted, for any returns, credits, refunds, chargebacks, or voided transactions.</p><p>For purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii) gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise purchased from a Participating Retailer's non-Ace businesses; (vi) any merchandise that a Participating Retailer, in its sole discretion, elects to exclude from time to time; (vii) any merchandise that Ace, in its sole discretion, elects to exclude from time to time; (viii) online shipping charges; (ix) payments on accounts, credit card payments, finance and interest charges, and late fees; (x) any purchase made on any website or application other than the Site or the App; (xi) in-store purchases at Ace retailers that don't participate in the Program; (xii) city stickers, trash bags, and other licenses and permits; and (xiii) any purchase required to be excluded by applicable law. Additional exclusions may apply and some Participating Retailers may permit Points to be awarded for the purchase of excluded items. See your Assigned Participating Retailer for details.</p><p>Except as Ace may permit on a case-by-case basis in its sole discretion, Points will not be awarded retroactively. To earn Points for qualifying purchases at a Participating Retailer, you must present your Program Card or the phone number associated with your Program Account at the time of purchase. Your Program Account number may appear at the bottom of the store receipt. However, the presence of your Program Account number on the receipt does not mean all items, or any items, appearing on the receipt were qualifying purchases. To earn Points for qualifying purchases on the Site or in the App, at the time of purchase you must have and be logged into an Ace Hardware Account linked to your Program Account ("Linked Ace Hardware Account").</p><p>In addition, from time to time Ace may elect to award Points in connection with Member Offers (as defined below). Please review the terms of each Member Offer for specific terms, limitations, restrictions, and/or exclusions, including expiration dates and channels/locations.</p><p>Points will typically appear in your account within thirty (30) business days of the date of your qualifying purchase for in-store purchases or, for qualifying purchases made online, within thirty (30) days of date of order fulfillment. Points earned in connection with Member Offers will typically appear within the timeframe identified in the applicable Member Offer (as defined below), or if no timeframe is identified, within thirty (30) business days of your redemption of the Member Offer. If you feel Points were not properly credited to your Program Account, you must notify us by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> within thirty (30) days of the date on which such Points should have been awarded per these Program Terms or, if applicable, the terms of the Member Offer. You agree that our determination with respect to Points accrued shall be final. Points reflected in our records shall be deemed correct and we shall have the right to determine the Points to be awarded to you and to adjust or void Points at any time, consistent with these Program Terms. Please login to your Linked Ace Hardware Account or contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> for information on your Point balance.</p><h4 id="sevenParent">7. Earning and Redeeming Rewards</h4><p>You must earn at least 2,500 Points to receive a Program reward ("Reward"). For every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off the purchase price of eligible merchandise. If you earn multiple Rewards at the same time (because you have accrued 5,000 or more Points), the Rewards may be combined into a single Reward or Ace may elect, in its sole discretion, to split the total value of the Rewards between multiple Rewards in denominations of Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace does not issue partial or fractional Rewards.</p><p>Rewards are processed during the week in which the minimum 2,500 Point level is attained. Points are automatically deducted from your Program Account for issued Rewards. You cannot elect to retain the Points in your Program Account instead of receiving a Reward. <strong>Rewards are available in digital and print versions, as more fully described below, but digital and print versions of a Reward, and any permitted copies of a Reward, constitute a single Reward which may be redeemed only once</strong>. Ace, in its sole discretion, may immediately suspend or terminate your Program Account and your participation in the Program, if you attempt to redeem any Reward more than once.</p><p><i>Rewards - Digital Versions:</i> Program Accounts with more than 2,500 Points on Sunday will have a digital Reward ("Digital Reward") issued and available for redemption on or about Monday. Redemption of Digital Rewards requires a Linked Ace Hardware Account and is not available to members who are residents of Puerto Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital Rewards may be redeemed on the Site or in the App; provided, however, that for orders that are paid solely with redeemed Rewards and that contain one or more items that will be shipped to your home or other designated address, you may redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be downloaded to your device or printed out for use at the Participating Retailer identified on the Digital Reward. In addition, Digital Rewards downloaded to your device or that you print out may be accepted by other Participating Retailers in their sole discretion. For guidance on redeeming Digital Rewards, please review Ace's <a href="https://www.acehardware.com/customer-service?page=redeeming-rewards">Customer Service</a> policies. </p><p>Rewards – Print Versions: Except as otherwise provided in these Program Terms, if a Digital Reward has not been redeemed by the end of the month following the month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the mailing address associated with your Program Account if we have a valid mailing address for you. Notwithstanding the foregoing, your Print Rewards will be mailed to your Assigned Participating Retailer (defined below) rather than directly to you if (i) requested by your Assigned Participating Retailer and we have no valid mailing address on file for you, regardless of the amount of the Print Reward; (ii) requested by your Assigned Participating Retailer and the value of the Print Rewards is $24.99 or more; or (iii) the value of the Print Rewards is $100 or more. If your Print Reward is mailed to your Assigned Participating Retailer, your Digital Reward will still be available for redemption (see the paragraph above on Digital Rewards redemption) unless you are a resident of Puerto Rico or your Assigned Participating Retailer is located in Puerto Rico. In addition, for Rewards issued after 4/1/23, Ace generally will not mail Print Rewards to you (or your Assigned Participating Retailer, as applicable) if you are an Active App User. For purposes of these Program Terms, "Active App User" means a Program member who has (a) downloaded the App, (b) a Linked Ace Hardware Account, and (c) interacted with the App (other than deleting the App), during the ninety (90) day period immediately prior to the issuing of a Reward. Active App Users may opt to receive Print Rewards, on an ongoing basis, by contacting Customer Care at <a href="https://www.acehardware.com/customer-service?page=redeeming-rewards">Customer Service</a>. A Print Reward may be redeemed at the Participating Retailer identified on the Print Reward. In addition, Print Rewards may be accepted by other Participating Retailers in their sole discretion.</p><p>Whether redeemed in-store, on the Site, or in the App, Rewards can be applied toward the purchase of eligible merchandise only. Eligible merchandise excludes: (i) services sold by Ace stores, including rentals, in-store services, and extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco, firearms, and fuel; (vi) payments on account, including house accounts; (vii) previously purchased merchandise; and (viii) taxes. Additional exclusions may apply and some Participating Retailers may permit redemption of Rewards on excluded items. See your Assigned Participating Retailer for details. In addition, Ace may, but is not obligated to, permit online redemption of Rewards on excluded items.</p><p>Rewards are valid for a single transaction only. Subject to any limitations set forth in these Program Terms, you may combine more than one Reward towards an eligible purchase. Rewards may be used in conjunction with other offers unless prohibited by the terms of such other offers. If the value of the Reward(s) used is greater than the purchase price of eligible merchandise, before tax, no change will be given and the remaining balance of the Reward(s) will be forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not valid. Rewards are allocated pro rata across all eligible merchandise and will not be replaced if eligible merchandise is returned; provided, that if a Program member redeems a Reward toward an online order of eligible merchandise and the full order is cancelled prior to fulfillment, Ace will reissue to the Program member's Program Account Points equivalent to the value such Reward. Rewards can be used until their expiration date, unless sooner redeemed.</p><h4 id="eightParent">8. Additional Program Benefits</h4><p>Ace, in its sole discretion, may offer additional benefits to Program members from time to time. These additional benefits may include:</p><p><i>Instant Savings in-store, on the Site, and/or in the App.</i><br> Instant Savings are subject to product availability. Not all Participating Retailers offer all Instant Savings. See each Instant Savings offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates.</p><p><i>Free delivery from store with qualifying online purchases of $50 or more.</i><br> Program members are eligible to receive free next day delivery on in-stock orders of merchandise with a subtotal (before Reward redemption and taxes) of $50 or more. Exclusions apply. See the product page on the Site or in the App to determine if a particular product is eligible for free delivery from store. Free delivery is not available in Puerto Rico. Free delivery is for the next business day and excludes same day delivery and ship to home. Not all Participating Retailers offer free delivery and delivery areas and delivery merchandise may be limited. See the Ace Customer Service Policy for <a href="https://www.acehardware.com/customer-service?page=delivery-from-store">Delivery from Store</a> for additional limitations and details. </p><p><i>Offers and coupons exclusively for Program members.</i><br> From time to time, Ace may elect to make special offers, coupons, or promotions (collectively, "Member Offers") available to Program members. Member Offers may include, but are not limited to, bonus Point awards and discount coupons. Member Offers are made in Ace's sole discretion, may not be offered or awarded to all Program members, and are subject to the terms of the Member Offer. Ace may withdraw Member Offers at any time, with or without notice; provided, that Member Offers with a specified expiration date will, in the absence of error, fraud or other misconduct, remain valid through such expiration date. See each Member Offer for any specific terms, limitations, and/or exclusions, including redemption channels and expiration dates. Please see <a href="#nineParent">Section 9</a> below for additional information regarding certain Member Offers.</p><p>Proof of Program membership may be required to take advantage of Program Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU RECEIVE PROGRAM BENEFITS. ACE IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION. </p><h4 id="nineParent">9. Ace Rewards Program Promotional Member Offers.</h4><p>From time-to-time, Ace may make Member Offers without a fixed expiration date. Ace may terminate such Member Offers at any time in its sole discretion, unless otherwise expressly provided in the terms applicable to such Member Offers. For more information on the terms of such Member Offers:</p><ul><li>For terms applicable to the Ace Rewards Referral Friend Bonus Offer, please visit: <a href="/customer-service?page=referral-terms">https://www.acehardware.com/customer-service?page=referral-terms</a></li><li>Please see the App for terms applicable to the Ace Mobile App Download Bonus Offer.</li></ul><h4 id="tenParent">10. Ace Rewards Premier</h4><p><i>Ace Rewards Premier Eligibility and Expiration:</i> Program members with a qualifying spend of $750 or more (excluding taxes and applied Rewards and discounts) on the Site, in the App, or at Participating Retailers in a rolling twelve (12) month period while an Ace Rewards Program member and for whom we have a valid mailing address are automatically eligible for Ace Rewards Premier status; provided that corporate/business Program members and Program members with store house accounts are ineligible for Ace Rewards Premier status. In order for purchases to count toward the qualifying spend, Program members must present their Rewards Card or number when making in-store purchases and be logged in to their Linked Ace Hardware Account when making purchases on the Site or in the App. Eligible Program members will be informed approximately one to two months following the end of the calendar quarter during which they became eligible for Ace Rewards Premier status. Information regarding eligibility for Ace Rewards Premier status is available by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. Ace Rewards Premier status expires one (1) year from the end of the calendar quarter in which you qualify for Ace Rewards Premier status. Upon expiration of the one-year period, Program members may requalify for Ace Rewards Premier status for subsequent one-year terms if they continue to meet the Ace Rewards Premier eligibility criteria.</p><p><i>Ace Rewards Premier Benefits:</i> From time to time, Program members with Ace Rewards Premier status will be given exclusive offers and coupons (collectively, "Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at the Participating Retailer identified on the Ace Rewards Premier Coupon and may be accepted by other Participating Retailers, in their sole discretion. From time to time, Program members with Ace Rewards Premier status, who have a Linked Ace Hardware Account and who have downloaded the App will receive special offers and coupons in the App (collectively, "Ace Rewards Premier App Extras"). Ace, in its sole discretion, determines the nature, amount, and frequency of Ace Rewards Premier Coupons and Ace Rewards Premier App Extras (collectively, "Ace Rewards Premier Offers") which Ace may change from time to time with or without notice to you. Not all Ace Rewards Premier Offers may be made available to all Ace Rewards Premier members. See each Ace Rewards Premier Offer for any specific terms, limitations, restrictions, and/or exclusions, including expiration dates and redemption channels/locations.</p><h4 id="elevenParent">11. Expiration</h4><p><i>Points:</i> Points do not expire and unused Points will remain in your Program Account until you reach the minimum number of Points needed to receive a Reward.</p><p><i>Rewards:</i> Rewards expire on the last day of the fourth month following the month in which they are issued and available for redemption on the Site or via the App. For example, if a Reward is processed and available for redemption in January, the Reward will expire on May 31. You can obtain information regarding Reward expiration dates through your Linked Ace Hardware Account. The expiration date will appear on the Reward and is the same for both Digital Rewards and Print Rewards.</p><p><i>Member Offers:</i> See the terms of each Member Offer for details regarding expiration.</p><p><i>Ace Rewards Premier and Ace Rewards Premier Offers:</i> Ace Rewards Premier status will expire as described in the Ace Rewards Premier section above. See the terms of each Ace Rewards Premier Offer for details regarding expiration. </p><p>PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.</p><h4 id="twelveParent">12. Additional Exclusions and Limitations</h4><p>Points, Rewards, Member Offers, Ace Rewards Premier Offers, and all other Program benefits (collectively, "Program Benefits) are subject to (i) the exclusions, conditions, and limitations specified in these Program Terms, (ii) availability, and (iii) the terms applicable to the particular Program Benefit. See each Program Benefit for any specific terms, limitations, restrictions, and/or exclusions, including redemption channels and expiration dates. Program Benefits are void where prohibited.</p><p>Not all Program Benefits may be made available to all Program members. Participating Retailers may alter the Program and the Program Benefits at their discretion. Please consult your Assigned Participating Retailer for details. For assistance identifying your Assigned Participating Retailer, please see <a href="#fourteenParent">Section 14</a>.</p><h4 id="thirteenParent">13. Value and Transfer</h4><p>Points, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or in part; and (iii) have no value outside of the Program. At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits.</p><p>A member's Program membership, Program Account, Program Card, and Program Benefits are for the use of the named Program member only and cannot be sold, shared, assigned, bartered, or otherwise transferred; provided, that if a Member Offer or Ace Rewards Premier Offer is expressly transferable, members are permitted to transfer such offer in accordance with its terms. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace. In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable.</p><h4 id="fourteenParent">14. Assigned Participating Retailer</h4><p>Every Rewards member has a participating Ace retailer assigned to their Program Account ("Assigned Participating Retailer"). If you enroll in the Program on the Site or via the App without making a purchase, Ace will select your Assigned Participating Retailer based on the zip code associated with your Program Account. If you enroll in the Program on the Site or via the App and make a purchase, the Participating Retailer associated with the sale will be your Assigned Participating Retailer). If you enroll in the Program at a Participating Retailer, that Participating Retailer will be your Assigned Participating Retailer. From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer. If you would like help identifying your Assigned Participating Retailer, please contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. You may also contact <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed.</p><h4 id="fifteenParent">15. Program Accounts; Program Account Termination; Program Cancellation</h4><p>You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account. Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. You can also access and update some Program Account information online by logging into your Linked Ace Hardware Account on the Site. You may also update some Program Account information in the App. Please note that residents of Puerto Rico will not be able to manage Program Accounts via the Site or App.</p><p>You may terminate your Program Account at any time by contacting <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a>. Ace may suspend or terminate your Program Account and your participation in the Program and/or suspend or void any or all Program Benefits at any time, with or without notice to you and without liability or obligation to you, if we determine, in our sole discretion, that (i) you are ineligible for the Program; (ii) you have violated these Program Terms or the Terms of Use; (iii) you have provided false information to Ace, its affiliates, or its retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable to protect the interests of Ace, our retailers, employees, customers, Program members, or any third party.</p><p>In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.</p><p>Upon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points and Rewards, are voided. </p><h4 id="sixteenParent">16. Errors and Misconduct</h4><p>We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Ace Rewards Premier status and/or Program Account at any time, with or without notice, for any other reason we deem appropriate.</p><h4 id="seventeenParent">17. Disclaimer of Warranties and Limitation of Liability</h4><p>TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS, SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.</p><p>TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR CANCELLATION OF THE PROGRAM.</p><p>CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.</p><h4 id="eighteenParent">18. Arbitration Agreement; Prohibition of Class and Representative Actions and Non-Individualized Relief</h4><p>This section is deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the "writing" requirement of the Federal Arbitration Act. </p><p><strong>YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED.</strong></p><p><strong>You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. </strong></p><p>PRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Program, you will first send a written notice to Ace (a "Demand"). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the "Notice Address"): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.</p><p>ARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association ("AAA").The arbitration will be conducted under its rules and procedures, including the AAA's Consumer Rules (as applicable), as modified by this Arbitration Agreement, including the prohibition of class and representative actions and non-individualized relief. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: <a href="http://www.adr.org">www.adr.org</a></p><p>The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise.</p><p>The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.</p><p><strong>CLASS ACTION WAIVER: You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Program members. You and Ace further agree that in the event this Arbitration Agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.</strong></p><p>Mass Arbitration:</p><p>If, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings ("Mass Filing") set forth in National Arbitration & Mediation’s ("NAM") Mass Filing Supplemental Dispute Resolution Rules and Procedures ("NAM’s Mass Filing Rules," available at <a href="https://www.namadr.com/resources/rules-fees-forms/">https://www.namadr.com/resources/rules-fees-forms/</a>), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.<br><br> Stage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing.<br><br> Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.<br><br> Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.<br><br> Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.<br><br> If your Claim is not resolved as part of the staged process identified above, either:<br><br> Option One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.<br><br> OR<br><br> Option Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims. A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.<br><br> You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose. </p><h4 id="nineteenParent">19. Communications</h4><p>Program members may receive transactional and/or promotional communications from Ace by mail, email, and/or text message. If you have downloaded the App, you may also receive push notifications. Please review our <a href="/customer-service?page=privacy-policy#child_CanIIndicateWhetherorNotIWanttoReceivePromotionalCommunications">Privacy Policy</a> to learn more about communications from Ace and your choices regarding communications.</p><h4 id="twentyParent">20. Miscellaneous</h4><p><i>Applicable Law:</i> The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace.</p><p><i>Taxes:</i> Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.</p><p><i>Waiver:</i> No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.</p><p><i>Severability:</i> The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.</p><p><i>Construction:</i> The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.</p><p><i>Survival:</i> The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement; prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.</p><h4 id="twentyoneParent">21. Customer Service</h4><p>If you have any questions regarding the Program or your Program Account, please contact Customer Service online at <a href="/customer-service?page=contact-us">https://www.acehardware.com/customer-service?page=contact-us</a> or by phone at 1-888-827-4223.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="referral-terms"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Referral Terms </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="referral-terms"><div id="mz-drop-zone-referral-terms" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ color:#666; } .customer-service-title{ font-family: "Roboto Slab"; text-transform: uppercase; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Ace Rewards<sup>®</sup> Referral Friend Bonus Points Offer</h2><p>Last updated March 05, 2021</p><p>Existing Program members who elect to participate in the Ace Rewards Referral Friend Bonus Points Offer ("Referral Offer") in the App will be assigned a unique invitation code ("Invitation Code") to share with friends and family who are not already Ace Rewards members ("Non-members"). When Program members share their Invitation Code with an eligible Non-member and the eligible Non-member enrolls in the Program in the App while the Referral Offer is still open and active, the referring member will earn one thousand (1,000) Points ("Referral Bonus Points"), which will appear in the referring member’s Program Account within approximately one (1) business day following the Non-member’s enrollment. Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards account. Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. (Note: Removal of the Referral Offer from the App constitutes notice of the termination of the Referral Offer). Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. If a Non-member (i) fails to provide the referring member’s Invitation Code at the time of enrollment in the Program in the App or (ii) enrolls in the Program on the Site or at a Participating Retailer, the referring member will not receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment (a) has engaged in conduct to subvert the purposes of the Referral Offer, (b) has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has violated any Referral Offer terms or the Ace Rewards Terms and Conditions ("Program Terms"). The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. The Program Terms are available for review at: <a href="/rewards-terms">https://www.acehardware.com/rewards-terms</a>, and are subject to change.</p></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="order-information"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Order Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="order-information"><div id="mz-drop-zone-order-information" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Order Information</h2><p><h2 class="customer-service-title">Track Your Order</h2><p>Click here to track your order ><a href="/user/login"> Track Your Order</a></p><p>When can you track your order? <p>At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your order history page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. <p>Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. <p>Finding Your Order Status: <p>The status of your order is easy to find. <ul><li>Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.</li><li>Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.</li></ul><p>* Please note: Order information may not appear in your order history on acehardware.com for up to 1 hour.</p><p>If you still have questions about your order, please contact Customer Care at <a href="/cdn-cgi/l/email-protection#234042514640464d574651634240464b425147544251460d404c4e"><span class="__cf_email__" data-cfemail="accfcddec9cfc9c2d8c9deeccdcfc9c4cddec8dbcddec982cfc3c1">[email protected]</span></a>.</p></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Cancellations</h2><p>Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: <ul><li>Item(s) not available.</li><li>Difficulty in processing your payment information.</li><li>Cannot ship to the address provided.</li></ul><p>If your order is cancelled, you will receive an e-mail notifying you of the cancellation. You will not be billed for any cancelled items.</p><p>There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).</p><p>If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the <a href="/track-order">Track Your Order</a> page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our <a href="/return-instructions">Return Instructions</a> and returning to your local store. You can find your local store on the <a href="/store-locator">Store Locator</a></p></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Damaged Orders</h2><p>When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.</p><p>For more information regarding Ship to Home, <a href="/ship-to-home">click here</a>.</p><p>For more information regarding Delivery from Store, <a href="/delivery-from-store">click here</a>.</p><p>For more information regarding Store Pickup, <a href="/customer-service?page=free-store-pickup">click here</a>.</p></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Assembly Information</h2><p>Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart. <p>Here’s how Assembly works: <ul><li>Shop your local store on acehardware.com.</li><li>Acehardware.com customers can select assembly on the product page or in cart if the item is eligible. </li><li>Assembly is not eligible on Ship to Home orders.</li><li>Assembly is not available for same day or next day delivery.</li><li>You will be notified via email that your assembly order is ready for pickup or ready for delivery.</li><li>Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.</li><li>Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.</li><p>A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment. </ul></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .about-my-order-list li{ margin-bottom:10px; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Emails About My Order</h2><p>After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:</p><ul class="about-my-order-list"><li><span class="bold">Order Received Email:</span> This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.</li><li><span class="bold">Order is Ready Email:</span> This e-mail confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.</li><li><span class="bold">Order has Shipped Email:</span> This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.</li><li><span class="bold">Order Update Email:</span> On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.</li><li><span class="bold">Order Cancellation Email:</span> On occasion, you may receive this e-mail for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.</li><li><span class="bold">Return Summary Email:</span> You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.</li></ul></div><div class="customer-service-section" ><h2 class="customer-service-title">Haul Away</h2><p>Haul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.</p><p>This is how Haul Away works: <ul><li>Shop your local store on acehardware.com.</li><li>Select a grill from a store where Delivery from Store is available.</li><ul><li>If Haul Away is available, you will see it as an option on the product description page.</li><li>Check the box for Haul Away and select Delivery from Store as the fulfillment method.</li></ul><li>Haul Away may not be offered at every store that offers grill delivery.</li></ul></p><p>Haul Away item qualifications: <ul><li>Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.</li><li>Before your scheduled Haul Away time, please be sure the following is prepared.</li><li>Remove Fuel Sources.</li><ul><li>Disconnect from your natural gas line and/or remove the propane tank.</li><ul><li>If your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.</li><li>We cannot Haul Away your old propane tank.</li><li>We must be able to remove your products without disassembling them or taking them apart.</li></ul><li>Prepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).</li></ul><li>If your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.</li><li>Please note that once we haul away your products, they can’t be returned.</li></ul></p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="track-your-order"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Track Your Order </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="track-your-order"><div id="mz-drop-zone-track-your-order" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Track Your Order</h2><p>Click here to track your order ><a href="/track-order"> Track Your Order</a></p><p>When can you track your order? <p>At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page. It may take up to 48 hours or longer before the tracking # is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. <p>Orders placed on acehardware.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. <p>Finding Your Order Status: <p>The status of your order is easy to find. <ul><li>Check your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.</li><li>Visit the website. Sign in for your Order History at acehardware.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number.</li></ul><p>* Please note: Order information may not appear in your Order History on acehardware.com for up to 1 hour. <p>If you still have questions about your order, please contact Customer Care at <a href="/cdn-cgi/l/email-protection#0d6e6c7f686e686379687f4d6c6e68656c7f697a6c7f68236e6260"><span class="__cf_email__" data-cfemail="9af9fbe8fff9fff4eeffe8dafbf9fff2fbe8feedfbe8ffb4f9f5f7">[email protected]</span></a>.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="cancellations"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Cancellations </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="cancellations"><div id="mz-drop-zone-cancellations" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Cancellations</h2><p>Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are: <ul><li>Item(s) not available.</li><li>Difficulty in processing your payment information.</li><li>Cannot ship to the address provided.</li></ul><p>If your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items.</p><p>There may be times when you wish to cancel the order you have placed (after you have clicked "Place Order", your order begins to process).</p><p>If you wish to cancel your order, you can do so from either your "Order History" page, under My Account (if you are logged into the acehardware.com website), or through the <a href="/track-order">Track Your Order</a> page. Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our <a href="/return-instructions">Return Instructions</a> and returning to your local store. You can find your local store on the <a href="/store-locator">Store Locator.</a></p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="damaged-orders"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Damaged Orders </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="damaged-orders"><div id="mz-drop-zone-damaged-orders" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Damaged Orders</h2><p>When you pick up your order, or when it is delivered (through Deliver from Store or Ship to Home), you should immediately inspect your order. Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery, or contact Customer Care immediately by calling at 888-827-4223. Please have your order number available when you call.</p><p>For more information regarding Ship to Home, <a href="/ship-to-home">click here</a>.</p><p>For more information regarding Delivery from Store, <a href="/delivery-from-store">click here</a>.</p><p>For more information regarding Store Pickup, <a href="/customer-service?page=free-store-pickup">click here</a>.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="assembly-information"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Assembly Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="assembly-information"><div id="mz-drop-zone-assembly-information" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Assembly Information</h2><p>Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware.com. Applicable assembly fee will be shown on product page and in cart. <p>Here’s how Assembly works: <ul><li>Shop your local store on acehardware.com.</li><li>Acehardware.com customers can select assembly on the product page or in cart if the item is eligible. </li><li>Assembly is not eligible on Ship to Home orders.</li><li>Assembly is not available for same day or next day delivery.</li><li>You will be notified via email that your assembly order is ready for pickup or ready for delivery.</li><li>Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned.</li><li>Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.</li><p>A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment. </ul></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="emails-about-your-order"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Emails About Your Order </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="emails-about-your-order"><div id="mz-drop-zone-emails-about-your-order" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .about-my-order-list li{ margin-bottom:10px; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Emails About My Order</h2><p>After you place your order, you will receive emails about your order. Below are examples of emails you might receive:</p><ul class="about-my-order-list"><li><span class="bold">Order Received Email:</span> This email confirms that we have received your order. It includes your order number. Keep this email for your records.</li><li><span class="bold">Order is Ready Email:</span> This email confirms that your order or part of your order is ready for pickup or delivery. You may receive multiple emails depending on the items you selected, or if you ordered multiple items with different delivery/pickup methods. The "ready" time of your order depends on the delivery/pickup method selected, item selected, and your delivery/pickup location.</li><li><span class="bold">Order has Shipped Email:</span> This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected. The shipped time of your order depends on the shipping method selected, item selected, and your shipping location. For Ship to Home orders, you will find your package tracking number on this email.</li><li><span class="bold">Order Update Email:</span> On occasion, an order is placed for Free Store Pickup or Deliver from Store, however inventory is sold out as the order is placed. As a courtesy, we order the item to be shipped to your store from our closest warehouse. Look for your Order Ready Email as your items become ready for Free Store Pickup or Deliver from Store.</li><li><span class="bold">Order Cancellation Email:</span> On occasion, you may receive this email for the following reasons; item(s) not available, difficulty in processing your payment information, or cannot ship to the address provided. Please call Customer Care at 888-827-4223 with any questions.</li><li><span class="bold">Return Summary Email:</span> You will receive this confirmation email after a return (initiated by you) is processed for items in your order. This email will include details about the items returned and the dollar amount refunded.</li></ul></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="haul-away"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Haul Away </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="haul-away"><div id="mz-drop-zone-haul-away" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Haul Away</h2><p>Haul Away is Ace’s service for removing grills for acehardware.com customers and it’s available at participating stores.</p><p>This is how Haul Away works: <ul><li>Shop your local store on acehardware.com.</li><li>Select a grill from a store where Delivery from Store is available.</li><ul><li>If Haul Away is available, you will see it as an option on the product description page.</li><li>Check the box for Haul Away and select Delivery from Store as the fulfillment method.</li></ul><li>Haul Away may not be offered at every store that offers grill delivery.</li></ul></p><p>Haul Away item qualifications: <ul><li>Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.</li><li>Before your scheduled Haul Away time, please be sure the following is prepared.</li><li>Remove Fuel Sources.</li><ul><li>Disconnect from your natural gas line and/or remove the propane tank.</li><ul><li>If your Haul Away Grill is a charcoal or pellet grill, please remove fuel waste.</li><li>We cannot Haul Away your old propane tank.</li><li>We must be able to remove your products without disassembling them or taking them apart.</li></ul><li>Prepare the grill items to be hauled way for pickup at the first threshold (front door/garage etc.).</li></ul><li>If your local store cannot fulfill your Haul Away request, you will receive a refund of the Haul Away fee.</li><li>Please note that once we haul away your products, they can’t be returned.</li></ul></p></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="easy-returns"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Easy Returns </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="easy-returns"><div id="mz-drop-zone-easy-returns" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .response-time-msg { background-color:#e5e5e5; padding:10px 10px; } .contact-us-alert-icon-wrap{ height: 40px; margin-right: 20px; float: left; margin-top: 5px; } .contact-us-alert-icon{ font-size: 30px !important; color: #d7002a; } @media only screen and (max-width: 768px) { .contact-us-alert-icon-wrap{ height: 85px; } } </style><style> .customer-service-title{ font-family: "Roboto Slab"; } </style><h2 class="customer-service-title">Easy Returns</h2><style> .customer-service-section { font-family: "Open Sans"; color: #666666; } .customer-service-title { font-family: "Roboto Slab"; } .bold { font-weight: 700; } .underline { text-decoration: underline; } </style><div class="customer-service-section"><h2 class="customer-service-title">Vendor Direct Return Policies</h2><p>Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page.<br><br> To view Vendor Direct Return Policies, click <a href=" https://www.acehardware.com/customer-service?page=vendor-direct-return-policies">here.</a><h2 class="customer-service-title">30 Day Return Policy</h2><p>The policies below, including 30 Day Return Policy, apply to purchases on acehardware.com only. Each Ace Hardware store has its own customer service and return policies. Please consult your local store for details.</p><p><span class="bold">Where to Return</span>:</p><p>We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at <a href="tel:888-827-4223">888-827-4223</a>.</p><p><span class="bold">Funds Returned</span>:</p><p>If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud. <p>It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.</p><p><span class="bold">Buy One Get Another (BOGA) Returns</span>:</p><p>Please note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns: <li>If your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.</li><li>If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.</li><p><span class="bold">How to Return</span>:</p><p>You may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.</p><p><span class="bold">Return Exceptions</span>:</p><p>Exceptions to the 30 Day Return Policy includes the following: </p><ul><li>Gift Cards cannot be returned for any reason.</li><li>Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills & Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Service at <a href="tel:18888274223">1-888-827-4223 </a> to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer's specified warranty is not voided.</li><li>Clearance items are final sale.</li><li>Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned.</li><li>We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse. <li>If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.</li></ul><p>If you wish to return a Delivered, Assembled and/or Customized Item:</p><ul><li>Tinted liquid interior or exterior paint is a Customized Item.</li><li>Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.</li><li>Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.</li><li>Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.</li><li>If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.</li><li>If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.</li></ul><p><p></p></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Return Instructions</h2><p><span class="bold">Where to Return</span>: <p>We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223 <p><span class="bold">How to Return</span>: <p>You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly. </div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Return Credit</h2><p><span class="bold">Funds Returned</span>: <p>If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse. <h2 class="customer-service-title">Vendor Direct Return Policies</h2><p>Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page.</p><h4>Included Vendors</h4><ol><li><a href="#oneParent">STIHL Products</a></li><li><a href="#twoParent">Hanover Outdoor Products</a></li><li><a href="#threeParent">Little Giant Ladder Systems Products</a></li><li><a href="#fourParent">MR COOL Products</a></li></ol><h4 id="oneParent">STIHL Products</h4><p>STIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items. Please see the Return Exceptions section above for additional information.</p><h4 id="twoParent">Hanover Outdoor Products</h4><p>If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact Hanover Outdoor Products at 877-397-5144 or <a href="/cdn-cgi/l/email-protection#fb9894958f9a988f8e88bb939a95948d9e898b89949f8e988f88d5989496"><span class="__cf_email__" data-cfemail="7e1d11100a1f1d0a0b0d3e161f1011081b0c0e0c111a0b1d0a0d501d1113">[email protected]</span></a>.</p><h4 id="threeParent">Little Giant Ladder Systems Products</h4><p>Some Little Giant Ladder Systems are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. These SKUs have a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued. If you have any questions about warranty or technical support, please contact Little Giant at 800-453-1192 or <a href="/cdn-cgi/l/email-protection#9dfee8eee9f2f0f8efeef8efebf4fef8ddf1fcf9f9f8efeeb3fef2f0"><span class="__cf_email__" data-cfemail="5c3f292f283331392e2f392e2a353f391c303d3838392e2f723f3331">[email protected]</span></a>. If you need assistance, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page. </p><h4 id="fourParent">MR COOL Products</h4><p>Some MR COOL items are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE.Issues with MRCOOL products (including damaged, missing or lost in transit) can be resolved quickly and easily by reaching out to MRCOOL directly. If you wish to return an item that is not damaged or defective, it may be returned in its original packaging within 30 days of sale. You would be charged up to a restocking fee of 15% and any shipping cost the return requires. If you have any questions about warranty or technical support, please contact MRCOOL at 270-366-0457 or <a href="/cdn-cgi/l/email-protection#ed9e989d9d829f99ad809f8e828281c38e8280"><span class="__cf_email__" data-cfemail="becdcbceced1cccafed3ccddd1d1d290ddd1d3">[email protected]</span></a>. If you need assistance, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page. </p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="30-day-return-policy"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">30 Day Return Policy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="30-day-return-policy"><div id="mz-drop-zone-30-day-return-policy" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section { font-family: "Open Sans"; color: #666666; } .customer-service-title { font-family: "Roboto Slab"; } .bold { font-weight: 700; } .underline { text-decoration: underline; } </style><div class="customer-service-section"><h2 class="customer-service-title">Vendor Direct Return Policies</h2><p>Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page.<br><br> To view Vendor Direct Return Policies, click <a href=" https://www.acehardware.com/customer-service?page=vendor-direct-return-policies">here.</a></p><h2 class="customer-service-title">30 Day Return Policy</h2><p>The policies below, including 30 Day Return Policy, apply to purchases on acehardware.com only. Each Ace Hardware store has its own customer service and return policies. Please consult your local store for details.</p><p><span class="bold">Where to Return</span>:</p><p>We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at <a href="tel:888-827-4223">888-827-4223</a>.</p><p><span class="bold">Funds Returned</span>:</p><p>If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud. <p>It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.</p><p><span class="bold">Buy One Get Another (BOGA) Returns</span>:</p><p>Please note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns: <li>If your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.</li><li>If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.</li><p><span class="bold">How to Return</span>:</p><p>You may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.</p><p><span class="bold">Return Exceptions</span>:</p><p>Exceptions to the 30 Day Return Policy includes the following: </p><ul><li>Gift Cards cannot be returned for any reason.</li><li>Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills & Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer's policies. Authorized service center information can be found in the owner's manual or contact Customer Service at <a href="tel:18888274223">1-888-827-4223 </a> to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer's specified warranty is not voided.</li><li>Clearance items are final sale.</li><li>Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned.</li><li>We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse. <li>If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.</li></ul><p>If you wish to return a Delivered, Assembled and/or Customized Item:</p><ul><li>Tinted liquid interior or exterior paint is a Customized Item.</li><li>Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.</li><li>Delivered, Assembled and/or Customized items should be returned to the same local Ace store from which it was delivered, assembled and/or customized.</li><li>Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.</li><li>If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.</li><li>If you wish to return a Delivered, Assembled and/or Customized Item that Ace incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.</li></ul><p><p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="return-instructions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Return Instructions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="return-instructions"><div id="mz-drop-zone-return-instructions" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Return Instructions</h2><p><span class="bold">Where to Return</span>: <p>We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at 888-827-4223. <p><span class="bold">How to Return</span>: <p>You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="return-credit"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Return Credit </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="return-credit"><div id="mz-drop-zone-return-credit" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Return Credit</h2><p><span class="bold">Funds Returned</span>: <p>If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Ace store. Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud. <p>It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="vendor-direct-return-policies"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Vendor Direct Return Policies </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="vendor-direct-return-policies"><div id="mz-drop-zone-vendor-direct-return-policies" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ color:#666; } .customer-service-title{ font-family: "Roboto Slab"; } ol li a{ text-decoration: underline; } </style><style> .modalOpenerModal { background:rgba(0,0,0,.5); position:fixed; cursor:pointer; width:100%; height:100%; top:0; left:0; z-index: 2147483647; } .modalOpener:hover { text-decoration: underline; } .modalOpenerModal { display:none; } .modalOpenerModal.show { display:block; } .modalOpenerModal_outer { cursor: default; padding: 42px 20px 20px; max-width: 900px; width: 95%; max-height: 500px; /*height: 95%;*/ background: #fff; position: absolute; left: 50%; top: 50%; transform: translateY(-50%) translateX(-50%); box-sizing: border-box; } .modal_closer { position: absolute; right: 0; font-size: 24px; padding: 14px; line-height: 14px; cursor: pointer; top:0; border: none; background: none; color:#000; } .modal_closer:focus { outline: solid grey 2px!important; } .modal_content { overflow:auto; width:100%; height:100%; text-align:left; font-size:14px; max-height: calc(500px - 42px - 20px); } </style><h2 class="customer-service-title">Vendor Direct Return Policies</h2><p>Some products on acehardware.com are shipped directly from the vendor and have a separate return policy from the Ace 30 Day Return Policy listed below. Please confirm if the item you have purchased was shipped directly from a vendor by reviewing your Purchase History on acehardware.com. If you have checked out as a guest user, you may also find this information on the Product Detail Page under Returns. If you are unable to find this information, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page.</p><h4>Included Vendors</h4><ol><li><a href="#oneParent">STIHL Products</a></li><li><a href="#twoParent">Hanover Outdoor Products</a></li><li><a href="#threeParent">Little Giant Ladder Systems Products</a></li><li><a href="#fourParent">MR COOL Products</a></li></ol><h4 id="oneParent">STIHL Products</h4><p>STIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items. Please see the Return Exceptions section above for additional information.</p><h4 id="twoParent">Hanover Outdoor Products</h4><p>If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact Hanover Outdoor Products at 877-397-5144 or <a href="/cdn-cgi/l/email-protection#791a16170d181a0d0c0a39111817160f1c0b090b161d0c1a0d0a571a1614"><span class="__cf_email__" data-cfemail="d1b2bebfa5b0b2a5a4a291b9b0bfbea7b4a3a1a3beb5a4b2a5a2ffb2bebc">[email protected]</span></a>.</p><h4 id="threeParent">Little Giant Ladder Systems Products</h4><p>Some Little Giant Ladder Systems are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. These SKUs have a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued. If you have any questions about warranty or technical support, please contact Little Giant at 800-453-1192 or <a href="/cdn-cgi/l/email-protection#5635232522393b3324253324203f3533163a3732323324257835393b"><span class="__cf_email__" data-cfemail="0665737572696b6374756374706f6563466a6762626374752865696b">[email protected]</span></a>. If you need assistance, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page. </p><h4 id="fourParent">MR COOL Products</h4><p>Some MR COOL items are fulfilled directly from the vendor and have a different return policy than those fulfilled by Ace. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE.Issues with MRCOOL products (including damaged, missing or lost in transit) can be resolved quickly and easily by reaching out to MRCOOL directly. If you wish to return an item that is not damaged or defective, it may be returned in its original packaging within 30 days of sale. You would be charged up to a restocking fee of 15% and any shipping cost the return requires. If you have any questions about warranty or technical support, please contact MRCOOL at 270-366-0457 or <a href="/cdn-cgi/l/email-protection#74070104041b0600341906171b1b185a171b19"><span class="__cf_email__" data-cfemail="71020401011e0305311c03121e1e1d5f121e1c">[email protected]</span></a>. If you need assistance, please contact the Ace Customer Care Center by using our <a href="https://www.acehardware.com/customer-service?page=contact-us">Customer Service</a> page. </p></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="payments-pricing"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Payments & Pricing </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="payments-pricing"><div id="mz-drop-zone-payments-pricing" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Payments & Pricing</h2><p><h2 class="customer-service-title">Discounts & Codes</h2><p>Steps for redeeming a Promotion or Coupon Code: <ul><li>Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.</li><li>Codes are case sensitive.</li><li>Click "Apply."</li></ul><p>If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted. </div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Payment Options</h2><p>Credit/Debit cards accepted: <ul><li>Visa</li><li>MasterCard</li><li>American Express</li><li>Discover Card</li></ul><p>Other forms of payment: <ul><li>Paypal</li><li>Pay In 4 with Paypal</li><li>PayPal Pay Monthly</li><li>Ace Gift Card</li></ul><p>We do not accept: <ul><li>CODs</li><li>Layaway plan</li></ul><p>* Important information about payment: <p>All payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card. </div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Sales Tax</h2><p>Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. </div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Redeeming Rewards</h2><p>To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account <a href="https://www.acehardware.com/ace-rewards">here</a>. <p>You will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account. <p>Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable rewards. <p>Reward valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Reward value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. Reward may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned. <p>* Additional exclusions may apply. </div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-section ul{ padding-left: 0; margin-left: 15px; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .accordionTitle { font-size:14px; color:#666; } </style><div class="customer-service-section"><h2 class="customer-service-title">Exclusions</h2><p> Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated. </p><p><strong>Gift Cards:</strong> Gift cards purchases are not eligible for promotions or other coupon offers. </p><p><strong>Excluded Merchandise:</strong> Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center. </p><h3 class="accordionTitle"><strong>Excluded Categories:</strong></h3><div class="row"><div class="col-xs-12 col-md-4"><ul><li>Air Compressors</li><li>Angle Grinders</li><li>Attic Ladder</li><li>Belt Sanders</li><li>Bench and Stationary Saws</li><li>Bench Grinders</li><li>Circular Saws</li><li>Combo Power Tool Sets</li><li>Corded Drills</li><li>Cordless Drills</li><li>Cordless Tool Battery Packs</li><li>Electric Hammers</li><li>Garage Door Openers</li><li>Garbage Disposals</li><li>Gas Tubing</li><li>Generators</li><li>Impact Drivers</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Impact Wrenches</li><li>Jackets</li><li>Jig Saws</li><li>Ladder Accessories</li><li>Lawn and Leaf Bags</li><li>Metal Detectors</li><li>Miter Saws</li><li>Nailers & Staplers</li><li>Orbital Sanders</li><li>Oscillating Tools</li><li>Planers and Joiners</li><li>Power Nailers</li><li>Power Shears</li><li>Push Mowers</li><li>Reciprocating Saws</li><li>Riding Mowers</li><li>Rotary Tools</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Routers</li><li>Seating</li><li>Skylights</li><li>Snow Blowers</li><li>Storage Bags</li><li>Table Saws</li><li>Tables and Desks</li><li>Tool Battery Chargers</li><li>Tool Boxes</li><li>Trimmers & Edgers</li><li>Wood and Pellet Stoves</li><li>Wood Chippers</li><li>Wood Pellets</li><li>Wood Splitters</li><li>Work Lights</li></ul></div></div><h3 class="accordionTitle"><strong>Excluded Brands:</strong></h3><div class="row"><div class="col-xs-12 col-md-4"><ul><li>AMMEX</li><li>Benjamin Moore</li><li>Big Green Egg</li><li>Blackstone</li><li>Blue Buffalo</li><li>Broil King</li><li>Custom LeatherCraft</li><li>Dyson</li><li>EGO</li><li>ENO®</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Forney</li><li>GrillGrate®</li><li>Hanover</li><li>InSinkErator</li><li>Kamado Joe®</li><li>Kick Ash Basket</li><li>Leatherman</li><li>Magnolia Home by Joanna Gaines</li><li>MOD Furniture</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Napoleon</li><li>Nest</li><li>Pit Barrel Cooker Co.</li><li>PK Grills</li><li>Ring</li><li>Stanley</li><li>STIHL®</li><li>TORO®</li><li>Traeger®</li><li>Weber</li><li>YETI®</li><li>Zoeller</li></ul></div></div><p><br>For questions regarding payments or pricing of personalized products, please visit the <a href="https://personalize.acehardware.com/faq">Frequently Asked Questions</a> on the <a href="https://personalize.acehardware.com/"></a>Personalize It With Ace Powered by Lapine</a> microsite.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="discounts-codes"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Discounts & Codes </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="discounts-codes"><div id="mz-drop-zone-discounts-codes" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Discounts & Codes</h2><p>Steps for redeeming a Promotion or Coupon Code: <ul><li>Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.</li><li>Codes are case sensitive.</li><li>Click "Apply."</li></ul><p>If your discount qualifies, it will be displayed in the cart or in the payment summary. Only one Promotional Discount code per order will be accepted. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="payment-options"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Payment Options </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="payment-options"><div id="mz-drop-zone-payment-options" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Payment Options</h2><p>Credit/Debit cards accepted: <ul><li>Visa</li><li>MasterCard</li><li>American Express</li><li>Discover Card</li></ul><p>Other forms of payment: <ul><li>Paypal</li><li>Pay In 4 with Paypal</li><li>Paypal Pay Monthly</li><li>Ace Gift Card</li></ul><p>We do not accept: <ul><li>CODs</li><li>Layaway plan</li></ul><p>* Important information about payment: <p>All payment forms are charged at time of order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. If the original form of payment is not available, we will credit via gift card. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="sales-tax"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Sales Tax </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="sales-tax"><div id="mz-drop-zone-sales-tax" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Sales Tax</h2><p>Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="redeeming-rewards"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Redeeming Rewards </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="redeeming-rewards"><div id="mz-drop-zone-redeeming-rewards" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Redeeming Rewards</h2><p>To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account. If you are not already an Ace Rewards member, you can join after you create your acehardware.com account <a href="https://www.acehardware.com/ace-rewards">here</a>. <p>You will earn 10 points for every $1 spent on acehardware.com or at a participating Ace Hardware location. At the end of any calendar month, you will earn a $5 reward for every 2,500 points you have in your account. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.com and will have a hard copy mailed to the address associated with your account. <p>Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable Rewards. <p>Rewards are valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise. Transaction must be greater than or equal to Rewards value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited. Rewards may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned. <p>* Additional exclusions may apply. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="exclusions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Exclusions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="exclusions"><div id="mz-drop-zone-exclusions" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-section ul{ padding-left: 0; margin-left: 15px; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .accordionTitle { font-size:14px; color:#666; } </style><div class="customer-service-section"><h2 class="customer-service-title">Exclusions</h2><p> Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned. Printed coupons are void if photocopied or duplicated. </p><p><strong>Gift Cards:</strong> Gift cards purchases are not eligible for promotions or other coupon offers. </p><p><strong>Excluded Merchandise:</strong> Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons. This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center. </p><h3 class="accordionTitle"><strong>Excluded Categories:</strong></h3><div class="row"><div class="col-xs-12 col-md-4"><ul><li>Air Compressors</li><li>Angle Grinders</li><li>Attic Ladder</li><li>Belt Sanders</li><li>Bench and Stationary Saws</li><li>Bench Grinders</li><li>Circular Saws</li><li>Combo Power Tool Sets</li><li>Corded Drills</li><li>Cordless Drills</li><li>Cordless Tool Battery Packs</li><li>Electric Hammers</li><li>Garage Door Openers</li><li>Garbage Disposals</li><li>Gas Tubing</li><li>Generators</li><li>Impact Drivers</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Impact Wrenches</li><li>Jackets</li><li>Jig Saws</li><li>Ladder Accessories</li><li>Lawn and Leaf Bags</li><li>Metal Detectors</li><li>Miter Saws</li><li>Nailers & Staplers</li><li>Orbital Sanders</li><li>Oscillating Tools</li><li>Planers and Joiners</li><li>Power Nailers</li><li>Power Shears</li><li>Push Mowers</li><li>Reciprocating Saws</li><li>Riding Mowers</li><li>Rotary Tools</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Routers</li><li>Seating</li><li>Skylights</li><li>Snow Blowers</li><li>Storage Bags</li><li>Table Saws</li><li>Tables and Desks</li><li>Tool Battery Chargers</li><li>Tool Boxes</li><li>Trimmers & Edgers</li><li>Wood and Pellet Stoves</li><li>Wood Chippers</li><li>Wood Pellets</li><li>Wood Splitters</li><li>Work Lights</li></ul></div></div><h3 class="accordionTitle"><strong>Excluded Brands:</strong></h3><div class="row"><div class="col-xs-12 col-md-4"><ul><li>AMMEX</li><li>Benjamin Moore</li><li>Big Green Egg</li><li>Blackstone</li><li>Blue Buffalo</li><li>Breeo®</li><li>Broil King</li><li>Custom LeatherCraft</li><li>Dyson</li><li>EGO</li><li>ENO®</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Flame Boss</li><li>Forney</li><li>Gozney</li><li>GrillGrate®</li><li>Hanover</li><li>InSinkErator</li><li>Kamado Joe®</li><li>Kick Ash Basket</li><li>Leatherman</li><li>Locally Sourced</li><li>Magnolia Home by Joanna Gaines</li><li>MOD Furniture</li></ul></div><div class="col-xs-12 col-md-4"><ul><li>Napoleon</li><li>Nest</li><li>Ooni</li><li>PK Grills</li><li>Ring</li><li>Stanley</li><li>STIHL®</li><li>TORO®</li><li>Traeger®</li><li>Weber</li><li>YETI®</li><li>Zoeller</li></ul></div></div></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="gift-cards"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Gift Cards </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="gift-cards"><div id="mz-drop-zone-gift-cards" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-section ul{ padding-left: 0; margin-left: 15px; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .accordionTitle { font-size:14px; color:#666; } .customer-service-section.giftCards li { margin-bottom:15px; } </style><div class="customer-service-section giftCards"><h2 class="customer-service-title">Ace Card Terms and Conditions</h2><p> Last Updated: 4/13/20 </p><p> These Ace Card Terms and Conditions ("Card Terms") govern your use of Ace gift cards, including tangible gift cards, eGift cards, merchandise return cards, and promotional cards (collectively, "Cards"), which are issued by Ace Incentives, Inc. ("Ace Incentives" or "we" or "us"). These Card Terms constitute a binding agreement between you and Ace Incentives. <strong>IMPORTANT: THESE CARD TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY PURCHASING, USING, OR ACCEPTING A CARD, YOU ACCEPT AND AGREE TO BE BOUND BY THESE CARD TERMS.</strong> If you do not agree with these Card Terms, do not purchase, use, or accept a Card. </p><ol><li><strong>Redemption.</strong> Cards are redeemable only for purchases at participating Ace Hardware locations in the United States or online at <a href="https://www.acehardware.com/">www.acehardware.com</a>. For online purchases, (i) a maximum of three (3) gift cards may be redeemed per order and (ii) the total value of gift cards redeemed cannot exceed $250 per order. To find a participating Ace Hardware location, please call Customer Care toll free at <a href="tel:1-888-827-4223">1-888-827-4223</a>. Cards cannot be used to purchase gift cards or pay Ace Hardware accounts. Cards have no value until purchased (or otherwise properly issued with respect to merchandise return cards and promotional cards) and activated. Each time a Card is used, the purchase amount will be debited against the Card's available balance. </li><li><strong>Reloads.</strong> Tangible gift Cards without a fixed face value purchased from participating Ace Hardware locations can be reloaded with additional value. Other Cards, including tangible gift cards purchased online or from third-party retailers, Cards with a fixed face values, egift cards, merchandise return cards and promotional cards cannot be reloaded. You may add value to a reloadable Card at participating Ace Hardware locations, subject to the maximum purchase limitations described in Section 8 below or the maximum face value of the card, if any, whichever is less. </li><li><strong>Balance Inquiries.</strong> You can check your Card balance by calling Customer Care toll free at <a href="tel:1-888-827-4223">1-888-827-4223</a> or online at <a href="https://www.acehardware.com/balanceinquiry">www.acehardware.com/balanceinquiry</a>. </li><li><strong>No Refunds or Returns.</strong> Except as required by law, Cards are non-refundable and cannot be returned or redeemed for cash. Unused Cards purchased from third-party retailers are subject to the gift card return policies of such retailers. </li><li><strong>Lost or Stolen Cards.</strong> Contact Customer Care at <a href="tel:1-888-827-4223">1-888-827-4223</a> immediately if your Card has been lost or stolen. Lost or stolen Cards will be replaced for the remaining Card value per Ace Incentives' records only if you present the Card number and proof of purchase (of the original purchase or most recent reload, as applicable) satisfactory to Ace Incentives. </li><li><strong>Expiration and Escheat.</strong> Except as otherwise provided in these Card Terms, Cards do not expire. The underlying funds on tangible Cards issued prior to August 8, 2019 do not expire, but the tangible Card may expire. Upon expiration of the tangible Card, you may have the remaining available balance of the Card transferred to a new Card only if you present the Card number and proof of purchase satisfactory to Ace Incentives. Please call Customer Care at <a href="tel:1-888-827-4223">1-888-827-4223</a> for assistance. <br /><br /> Ace Incentives may be required to remit the cash value of a Card's unused balance to a state agency pursuant to the state's abandoned property or escheat laws. If we have remitted the unused balance of your Card to such a state, the Card will have a zero balance in our records and you will no longer be able to redeem the Card; however, you may be able to file a claim to reclaim your escheated property. Please contact your state's unclaimed property department for guidance. </li><li><strong>Fees.</strong> Ace Incentives does not charge inactivity fees or service fees. </li><li><strong>Maximum Purchase.</strong> Unless you have entered into a separate written agreement with Ace Incentives for the bulk purchase of Cards, you agree that (i) you shall not purchase or otherwise obtain more than $10,000 in total Card value in any one day and (ii) you shall not load or reload any individual Card with a value of more than $250 in any one day. </li><li><strong>Resale.</strong> Resale of Cards to third parties for cash or other consideration is prohibited, although you may transfer a Card to a third party as a gift. If you wish to sell or distribute Cards, please visit our <a href="https://www.acehardware.com/gift-cards">Corporate Bulk Card website</a> for more information. </li><li><strong>Promotional Cards.</strong> "Promotional Cards" are Cards that are provided for no cash consideration in connection with contests, sweepstakes, giveaways, and other promotions. Promotional Cards may expire. See each Promotional Card for any specific terms, restrictions, or exclusions, including expiration dates. </li><li><strong>Deactivation; Suspension.</strong> Ace Incentives reserves the right to deactivate, suspend, or refuse to honor any Card in the event of failure of consideration, such as a disputed credit card charge or returned check, or if Ace Incentives suspects the Card was obtained or is being used fraudulently. <strong>Please immediately report any loss, theft, or suspected fraud to Customer Care at <a href="tel:1-888-827-4223">1-888-827-4223</a></strong>. </li><li><strong>Disclaimer of Warranties and Limitation of Liability.</strong> TO THE FULLEST EXTENT PERMITTED BY LAW, THE CARDS AND ALL RELATED PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. <br /><br /> TO THE FULLEST EXTENT PERMITTED BY LAW, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE, ARISING FROM THE CARDS OR YOUR USE OF THE CARDS OR ANY PRODUCTS OR SERVICES RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE INCENTIVES, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR USE OF ANY CARDS OR PRODUCTS OR SERVICES RELATED TO THE CARDS, OR (ii) ANY UNLAWFUL, UNAUTHORIZED, OR FRAUDULENT CONDUCT BY YOU OR BY ANY THIRD PARTY RELATED TO ANY CARD.<br /><br /> CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY. </li><li><strong>Arbitration Agreement and Prohibition of Class and Representative Actions and Non-Individualized Relief.</strong> YOU AND ACE INCENTIVES AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN (i) YOU AND ACE INCENTIVES, (ii) YOU AND ACE INCENTIVES' AFFILIATES, AND/OR (iii) YOU AND THE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS OF ACE INCENTIVES OR ACE INCENTIVES' AFFILIATES (EACH AND "ACE INCENTIVES PARTY" AND, COLLECTIVELY, THE "ACE INCENTIVES PARTIES") IN CONNECTION WITH THESE CARD TERMS OR YOUR PURCHASE, USE, OR ACCEPTANCE OF ANY CARD WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND THE ACE INCENTIVES PARTIES HAVE AGAINST EACH OTHER ARE RESOLVED.<br /><br /> You and we agree that any and all disputes or claims that have arisen or may arise between you and one or more of the Ace Incentives Parties in connection with (i) any Card, including your purchase, use or acceptance of any Card, and/or (ii) these Card Terms, shall be resolved exclusively through confidential, final, and binding arbitration. <strong>YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY</strong>. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: <a href="https://www.adr.org/">www.adr.org</a>.<br /><br /> The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or we may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.<br /><br /> The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.<br /><br /> You and we agree that each of us may bring claims against the other (and that you may bring claims against any Ace Incentives Party) only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other purchasers, users or recipients of Cards. <strong>YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS</strong>. </li><li><strong>Additional Terms.</strong> If you purchase or redeem Cards on a website, your activity on the website may be subject to additional terms, including a Privacy Policy and Terms of Use. Please carefully review all such additional terms. These websites may be owned and operated by third parties that are not affiliated with Ace Incentives. </li><li><strong>Miscellaneous.</strong><br /><br /> Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Card Terms and any claim or dispute that has arisen or may arise between you and Ace Incentives in connection with the Cards.<br /><br /> Taxes: Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Cards.<br /><br /> Waiver: No delay or failure by Ace Incentives to enforce any of these Card Terms shall be a waiver of any of our rights under these Card Terms.<br /><br /> Severability: The invalidity or unenforceability of any provision(s) of these Card Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Card Terms is found to be invalid or unenforceable, these Card Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.<br /><br /> Construction: The headings used in these Card Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Card Terms. Any reference to the term "including" means "including, without limitation." <br /><br /> Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of the Card Terms. </li><li><strong>Customer Care.</strong> If you have any questions regarding a Card, please contact Customer Care at <a href="tel:1-888-827-4223">1-888-827-4223</a>. </li></ol></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="shipping-delivery-pickup-curbside"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Shipping, Delivery, Pickup & Curbside </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="shipping-delivery-pickup-curbside"><div id="mz-drop-zone-shipping-delivery-pickup-curbside" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Shipping, Delivery, Pickup & Curbside</h2><h2 class="customer-service-title">Ship to Home</h2><p>Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address. <p>Here’s how Ship-to-Home works: <ul><li>Shop your local store on acehardware.com.</li><li>Once you have selected an item, click the 'Add to Cart button' and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart.</li><li>Continue to proceed through the checkout process through to order completion.</li><li>Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.</li><li>For quicker delivery, please select Next Day or Second Day shipping.</li><li>After you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.</li></ul><p>There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout. <p>You can also have your Ship-to-Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states. <p>Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. <p>See below for shipment arrival timing: <ul><li>Next Day Shipping (If offered, estimated to arrive Next Business Day)</li><li>Second Day Shipping (If offered, estimated to arrive within 2 Business Days)</li><li>Standard Ground Shipping (Arrives in 3 to 8 Business Days)</li></ul><p>You have 30 days from the time of package delivery per the carrier, to report an issue with your order.</p><h2 class="customer-service-title">Delivery from Store</h2><p> Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you. <p>Here is how Delivery from Store works: <ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.</li><li>Delivery distance varies by store. Your delivery location must be within your local store’s delivery area - - you can check this on the product page or in cart by typing in your delivery address.</li><li>You may choose Delivery from Store in the cart.</li><li>During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "unattended" delivery. At this point you are ready to place your order.</li><li>Upon receipt of your order, we will confirm whether or not the items in your order are in stock and available.</li><li>You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled.</li><li>For attended and unattended delivery, your local store will contact you to schedule a delivery time. For attended and unattended delivery (no signature required), your items will be left on the first threshold (front door/garage etc.). Your local store reserves the right to not deliver unattended items for safety reasons.</li><li>Your local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee. </li><li>If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.</li><li>For attended delivery, you or your representative must be 18 years of age or older and a signature is required.</li><li>If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled. </li><li>Delivery fee will be shown in checkout. </li><li>Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. <p>A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment. </li></ul><h2 class="customer-service-title">Free Store Pickup</h2><p><span class="bold">Free Store Pickup - Fulfilled from Store:</span><p>In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pick up in 15 minutes. Item(s) must be in-stock and order placed at least 30 minutes before store closing at the participating Ace store selected. Next business morning pickup is available for orders placed outside of business hours. Excludes assembly and tinted paint. Barring unforeseen circumstances such as fire, natural disaster or further order review. Visit <a href="https://www.acehardware.com/ready-in-15"> acehardware.com/ready-in-15</a> for more details. <p>Here’s how Free Store Pickup – Fulfilled from Store works: <ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Free Store Pickup, it will be noted on the product page and in your cart. You may choose Free Store Pickup on the product page or in your cart.</li><li>If your order was placed at least 30 minutes before store closing and the item(s) are in stock in the store, you may pick up your order in 15 minutes.</li><li>Once the order is placed, you will receive an Order Confirmation email.</li><li>Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up. </li><li>When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.</li></ul><p><span class="bold">Free Store Pickup - Fulfilled from Warehouse:</span><p>When an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers. <p>Here’s how Free Store Pickup – Fulfilled from Warehouse works: <ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.</li><li>Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.</li><li>Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. </li><li>When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.</li><p>Please note: Your local Ace store will hold your order for up to 5 days.</p></ul><div><h2 class="customer-service-title">Curbside Pickup</h2><p>Ace is here to help. Place your order on acehardware.com and pick up Curbside at your local store.</p><p>How it works:</p><ol><li>ORDER – Order on acehardware.com and select Free Store Pickup during checkout</li><li>DRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace</li><li>CALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.</li></ol><p>Available at participating locations.</p></div><p>Personalized products are excluded from Free Store Pickup. For any other questions regarding personalized products, please visit the <a href="https://personalize.acehardware.com/faq">Frequently Asked Questions</a> on the <a href="https://personalize.acehardware.com/">Personalize It With Ace Powered by Lapine</a> microsite.</p><p>Please note: Your local Ace store will hold your order for up to 5 days.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="ship-to-home"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Ship to Home </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="ship-to-home"><div id="mz-drop-zone-ship-to-home" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Ship to Home</h2><p>Ship to Home is a convenient service available only to acehardware.com online customers where most items can be delivered to a specified address. <p>Here’s how Ship to Home works: <ul><li>Shop your local store on acehardware.com.</li><li>Once you have selected an item, click the 'Add to Cart' button and you will see if this item is able to be shipped to your home. You can choose Ship to Home in your cart.</li><li>Continue to proceed through the checkout process through to order completion.</li><li>Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.</li><li>For quicker delivery, please select Next Day or Second Day shipping.</li><li>After you complete your Ship to Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references.</li></ul><p>There are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout. <p>You can also have your Ship to Home orders expedited. Ace offers Next Day and Second Day shipping options in addition to Standard Ground. *Total delivery time includes processing and carrier transit time for all 50 states. <p>Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. <p>See below for shipment arrival timing: <ul><li>Next Day Shipping (If offered, estimated to arrive Next Business Day)</li><li>Second Day Shipping (If offered, estimated to arrive within 2 Business Days)</li><li>Standard Ground Shipping (Arrives in 3 to 8 Business Days)</li></ul><p>You have 30 days from the time of package delivery per the carrier, to report an issue with your order.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="delivery-from-store"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Delivery from Store </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="delivery-from-store"><div id="mz-drop-zone-delivery-from-store" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Delivery from Store</h2><p> Delivery from Store is Ace´s delivery service for acehardware.com customers, available at participating stores. You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you. </p><h3>Free Delivery with Ace Rewards</h3><p> Ace Rewards members are eligible to receive free Next Day delivery on in-stock orders with a merchandise subtotal (before rewards discount and tax is charged) of $50 or more. Free delivery offer excludes Same Day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. </p><p>Here is how Delivery from Store works: </p><ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Delivery from Store, it will be noted on the product page and in cart, along with the earliest delivery date. You may select Delivery from Store in either section..</li><li><strong>Delivery distance varies by store.</strong> Your delivery location must be within your local store’s delivery area. We will validate your delivery address prior to checkout.</li><li>You may choose Delivery from Store in the cart.</li><li>At checkout, you will be prompted to select the delivery date, and depending on the order, options for Unattended or Attended Delivery.</li><li>For attended deliveries, your local store will contact you to schedule a delivery time. </li><li>Attended deliveries require you, or your representative to be:<br/> - Present at the time of delivery<br/> - 18 years of age or older<br/> - Able to sign for the order<br/></li><li>Delivery fees will be shown in checkout.</li><li>Upon receipt of your order, we will confirm whether the items in your order are in stock and available.</li><li>You will receive an email when/if your order is:<br/> - Ready for delivery<br/> - Order delivery date is delayed<br/> - Order is canceled<br/></li></ul><h3>Deliveries are placed at the property entrance</h3><p> For attended and unattended delivery (no signature required), <strong>your items will be left on the first threshold (front door/garage etc.)</strong>. Your local store reserves the right to not deliver unattended items for safety reasons.<br><br> Your local Ace may charge an additional fee if you request your order to be placed inside the first threshold/entryway. This includes transporting orders inside the residence, up flights of stairs, or onto decks and porches. </p><h3>Delivery Exceptions</h3><ul><li>If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.</li><li>If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery (a re-delivery fee may apply) or your order may be canceled.</li><li>You may be charged a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee.</li><li> A handling fee may be charged on select items at limited number of Ace Hardware retail locations. Handling fees will be charged on top of the order subtotal and delivery fees. This fee covers the cost of expenses related to fulfillment, such as packing/materials costs, item management for high weight/length/width or fragile items, and additional services related to order fulfillment. </li><li>Your local store may charge an additional fee if the order is requested to be delivered beyond the first threshold/entryway.</li></ul></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="free-store-pickup-curbside"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Free Store Pickup & Curbside </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="free-store-pickup-curbside"><div id="mz-drop-zone-free-store-pickup-curbside" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Free Store Pickup & Curbside</h2><p><span class="bold">Free Store Pickup - Fulfilled from Store:</span><p>In a hurry or need something right away? Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pick up in 15 minutes. Item(s) must be in-stock and order placed at least 30 minutes before store closing at the participating Ace store selected. Next business morning pickup is available for orders placed outside of business hours. Excludes assembly and tinted paint. Barring unforeseen circumstances such as fire, natural disaster or further order review. Visit <a href="https://www.acehardware.com/ready-in-15"> acehardware.com/ready-in-15</a> for more details. <p>Here’s how Free Store Pickup – Fulfilled from Store works: <ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Free Store Pickup, it will be noted on the product page and in your cart. You may choose Free Store Pickup on the product page or in your cart.</li><li>If your order was placed at least 30 minutes before store closing and the item(s) are in stock in the store, you may pick up your order in 15 minutes.</li><li>Once the order is placed, you will receive an Order Confirmation email.</li><li>Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up. </li><li>When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.</li></ul><p><span class="bold">Free Store Pickup - Fulfilled from Warehouse:</span><p>When an item on www.acehardware.com is available for Free Store Pickup – Fulfilled from Warehouse, that means you can save shipping costs by choosing to have your item(s) delivered to an Ace Hardware store near you for FREE! Free Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com online customers. <p>Here’s how Free Store Pickup – Fulfilled from Warehouse works: <ul><li>Shop your local store on acehardware.com.</li><li>If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.</li><li>Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store.</li><li>Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up. </li><li>When you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store.</li><p>Please note: Your local Ace store will hold your order for up to 5 days.</p></ul><div><h2 class="customer-service-title">Curbside Pickup</h2><p>Ace is here to help. Place your order on acehardware.com and pick up Curbside at your local store.</p><p>How it works:</p><ol><li>ORDER – Order on acehardware.com and select Free Store Pickup during checkout</li><li>DRIVE – Once you receive a confirmation email that your order is ready for pickup, head to your local Ace</li><li>CALL – When you arrive, call the store phone number (found on your order confirmation) and a helpful associate will bring out your order.</li></ol><p>Available at participating locations.</p></div><p>Please note: Your local Ace store will hold your order for up to 5 days.</p></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="store-locator"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Store Locator </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="store-locator"><div id="mz-drop-zone-store-locator" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title"> Store Locator</h2><p>Click here to find your local Ace ><a href="/store-locator"> Store Locator</a></p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="find-your-local-ace"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Find Your Local Ace </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="find-your-local-ace"><div id="mz-drop-zone-find-your-local-ace" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title"> Store Locator</h2><p>Click here to find your local Ace ><a href="/store-locator"> Store Locator</a></p></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="product-information"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Product Information </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="product-information"><div id="mz-drop-zone-product-information" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Product Information</h2><h2 class="customer-service-title">Product Inquires</h2><p>Finding Products</p><p>There are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.</p><p>Learning More about Products</p><p>If you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at 888-827-4223.</p><h2 class="customer-service-title">Product Recalls</h2><p>For your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores. <br><br><a href="https://www.cpsc.gov/Recalls/2024/Liberty-Hardware-Recalls-Multi-Grip-Tub-Safety-Bars-Due-to-Fall-Hazard?utm_campaign=recalls&utm_content=M1&utm_medium=email&utm_source=govdelivery&utm_term=20240926" target="_blank"> Liberty Hardware Recalls Multi-Grip Tub Safety Bars Due to Fall Hazard (9/26/24) <span class="pr-arrow">►</span></a><br><div style="margin-top: 10px;"><a href="https://www.cpsc.gov/Recalls/2024/Shawshank-LEDz-Recalls-Squeeze-Plush-Ball-Monsters-Toys-and-Easter-Squeezable-Toys-Due-to-Injury-Hazard-Sold-Exclusively-at-Ace-Hardware" target="_blank"> Shawshank LEDz Recalls Squeeze Plush Ball Monsters Toys and Easter Squeezable Toys Due to Injury Hazard (8/26/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Stanley-Black-Decker-Recalls-DeWALT-Battery-Walk-Behind-Mowers-Due-to-Laceration-Hazard" target="_blank"> Stanley Black & Decker Recalls DeWALT Battery Walk-Behind Mowers Due to Laceration Hazard (8/20/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Atomi-Recalls-Smart-Heaters-Due-to-Fire-and-Burn-Hazards" target="_blank"> Atomi Recalls Smart Heaters Due to Fire and Burn Hazards (7/29/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported" target="_blank"> BISSELL Recalls More Than 3 Million Steam Shot Handheld Steam Cleaners Due to Burn Hazard (7/18/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported" target="_blank"> BGood Earth Lighting Recalls More than 1.2 Million Rechargeable Integrated Lights to Due to Fire and Burn Hazards (6/10/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Black-Decker-Recalls-CRAFTSMAN-V20-Cordless-Tillers-Cultivators-Due-to-Laceration-Hazard" target="_blank"> Black & Decker Recalls CRAFTSMAN V20 Cordless Tillers/Cultivators Due to Laceration Hazard (5/30/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered" target="_blank"> Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered (4/4/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Procter-Gamble-Recalls-8-2-Million-Defective-Bags-of-Tide-Gain-Ace-and-Ariel-Laundry-Detergent-Packets-Distributed-in-US-Due-to-Risk-of-Serious-Injury" target="_blank"> Procter & Gamble Recalls 8.2 Million Defective Bags of Tide, Gain, Ace and Ariel Laundry Detergent Packets Distributed in US Due to Risk of Serious Injury (4/5/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov" target="_blank"> Good Earth Lighting Stop Sale Announcement RE112 & RE1250 rechargable LED bars (1/15/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Wet-Forget-USA-Recalls-2-7-Million-Bottles-of-Xtreme-Reach-Outdoor-Mold-Mildew-Stain-Remover-with-Hose-End-Nozzle-Due-to-Risk-of-Skin-and-Eye-Irritation" target="_blank"> Wet & Forget USA Recalls 2.7 Million Bottles of "Xtreme Reach" Outdoor Mold & Mildew Stain Remover with Hose End Nozzle Due to Risk of Skin and Eye Irritation (12/11/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/DR-Power-Equipment-Recalls-DR-Power-Chipper-Shredders-Due-to-Laceration-Hazard#:~:text=This%20recall%20involves%20DR%20Power,%2C%20CS45040DMNR%2C%20CS43030DMN%20and%20CS43030DMNR." target="_blank"> DR Power Equipment Recalls DR Power Chipper Shredders Due to Laceration Hazard (09/27/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/STIHL-Recalls-MSA-300-Chain-Saws-Due-to-Laceration-Hazard" target="_blank"> STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard (09/26/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Generac-Recalls-Portable-Generators-Due-to-Serious-Fire-and-Burn-Hazards" target="_blank"> Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards (09/22/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Stanley-Black-Decker-Recalls-2-2-Million-DeWALT-Stanley-and-Craftsman-Fiberglass-Sledgehammers-Due-to-Impact-Injury-Hazard" target="_blank"> Stanley Black & Decker Recalls 2.2 Million DeWALT, Stanley and Craftsman Fiberglass Sledgehammers Due to Impact Injury Hazard (09/21/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Chervon-North-America-Recalls-EGO-Power-Cordless-Brushless-Hedge-Trimmers-Due-to-Laceration-Hazard" target="_blank"> Chervon North America Recalls EGO Power+ Cordless Brushless Hedge Trimmers Due to Laceration Hazard (06/01/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/voluntary-recall-one-lot-kayteer-wild-bird-food-birders-blend-8-lb-bag-due-elevated-levels-aflatoxin" target="_blank"> Voluntary Recall of One Lot of Kaytee® Wild Bird Food Birders Blend, 8 Lb Bag, Due to Elevated Levels of Aflatoxin (03/21/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/YETI-Recalls-1-9-Million-Soft-Coolers-and-Gear-Cases-Due-to-Magnet-Ingestion-Hazard" target="_blank"> YETI Recalls 1.9 Million Soft Coolers and Gear Cases Due to Magnet Ingestion Hazard (3/15/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Reckitt-Recalls-AirWick-Fresh-Linen-and-Fresh-Water-Aerosol-Air-Fresheners-Due-to-Injury-and-Laceration-Hazards" target="_blank"> Reckitt Recalls AirWick Fresh Linen and Fresh Water Aerosol Air Fresheners Due to Injury and Laceration Hazards (11/7/22) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Clorox-Recalls-Pine-Sol-Scented-Multi-Surface-Cleaners-CloroxPro-Pine-Sol-All-Purpose-Cleaners-and-Clorox-ProfessionalTM-Pine-Sol-Lemon-Fresh-Cleaners-Due-to-Risk-of-Exposure-to-Bacteria-1" target="_blank"> Clorox® Recalls Multiple Pine-Sol Cleaners Due to Risk of Exposure to Bacteria (10/28/22) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Two-Million-Dehumidifiers-With-Well-Known-Brand-Names-Recalled-Due-to-Fire-and-Burn-Hazards-Manufactured-by-New-Widetech" target="_blank"> Two Million Dehumidifiers With Well-Known Brand Names Recalled Due to Fire and Burn Hazards; Manufactured by New Widetech (08/04/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Generac-Recalls-Portable-Generators-Due-to-Finger-Amputation-and-Crushing-Hazards " target="_blank"> Generac Recalls Portable Generators (7/29/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Toro-Recalls-Power-Max-Snowthrowers-Due-to-Amputation-Hazard" target="_blank"> Toro Snowthrower - Model 37802 Potential Injury Hazard (2/17/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.es-sprayerbatteryrecall.expertinquiry.com/" target="_blank"> Victory Innovations Electrostatic Sprayers with Lithium ion Battery Packs (2/3/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2020/Sterno-Home-Recalls-Path-Light-Kits-With-LED-Power-Supplies-Due-to-Shock-Hazard">Sterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard (5/14/20) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2020/Ronson-Brand-Tech-Torch-Recalled-by-Zippo-Due-to-Fire-Hazard">Ronson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/Seabreeze-International-Recalls-Bathroom-Heaters-Due-to-Fire-Hazard">Seabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard">A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2018/black-and-decker-recalls-hammer-drills-due-to-injury-hazard">Black & Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/Brookstone-Wireless-Speakers-Recalled-Due-to-Fire-Hazard">Brookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/schneider-electric-recalls-square-d-safety-switches-due-to-electrical-shock-hazard">Schneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2018/Vornado-Air-Recalls-Electric-Space-Heaters-Due-to-Fire-and-Burn-Hazards" target="_blank">Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/kidde-recalls-dual-sensor-smoke-alarms-due-to-risk-of-failure-to-alert-consumers-to-a-fire" target="_blank">Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/insinkerator-recalls-sinktop-switch-accessory-for-garbage-disposals-due-to-fire-hazard">InSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/node/37832" target="_blank">Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.fda.gov/safety/recalls/ucm600124.htm" target="_blank">Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2016/Digital-Clamp-Meters-Recalled-by-Klein-Tools/" target="_blank">Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2015/Cosco-Recalls-Convertible-Hand-Trucks/" target="_blank">Cosco Recalls convertible Hand Trucks (2/25/2015) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2015/Keurig-Recalls-MINI-Plus-Brewing-Systems/" target="_blank">Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Lithonia-Lighting-Recalls-Emergency-Lights/" target="_blank">Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Gree-Reannounces-Dehumidifier-Recall/" target="_blank">Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Legrand-Wiremold-Expands-Recall-of-Under-Cabinet-Power-Strips/" target="_blank">Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Ace-Hardware-Recalls-LED-Clamp-Light/" target="_blank">Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Toro-Recalls-TimeMaster-and-TurfMaster-Lawn-Mowers/" target="_blank">Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Gree-Recalls-12-Brands-of-Dehumidifiers/" target="_blank">Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Char-Broil-Recalls-Patio-Bistro-Gas-Grills/" target="_blank">Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Toro-Recalls-Zero-Turn-Riding-Mowers/" target="_blank">Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Manchester-Tank-And-Equipment-Company-Recalls-Propane-Cylinders/" target="_blank">Manchester Tank & Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Remote-Controlled-Helicopters-Recalled-by-Midwest-Trading-Group/" target="_blank">Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/3M-Recalls-Filtrete-Room-Air-Purifiers" target="_blank">3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Progressive-International-Recalls-Canning-Jar-Lifters" target="_blank">Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls" target="_blank">Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Toro-Riding-Mowers-Recalled-Due-to-Fire-Hazard/" target="_blank">Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Kawasaki-Motors-Recalls-Lawn-Mower-Engines-Due-to-Fire-Hazard/" target="_blank">Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Cabot-Recalls-Wood-Cleaner-and-Wood-Brightener-With-Spray-Pump-Due-To-Irritation-and-Burn-Hazard-" target="_blank">Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Legrand-Wiremold-Recalls-Power-Strips-Due-to-Electric-Shock-Hazard" target="_blank">Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Sherwin-Williams-Recalls-Krylon-Glaze-and-Acrylic-Due-to-Fire-Hazard" target="_blank">Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Gas-Cylinders-Recalled-by-Worthington-Cylinders-Wisconsin-Due-to-Fire-Hazard" target="_blank">Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) <span class="pr-arrow">►</span></a><br><br></div><h2 class="customer-service-title">Warranties</h2><p>Manufacturer's Warranties</p><p>Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.</p><h2 class="customer-service-title">Parts & Repairs</h2><p>Please contact the manufacturer of an item directly with any parts and repairs questions.</p><p>If you still have questions about your order, please contact Customer Care at 888-827-4223 or email <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="fd9e9c8f989e989389988fbd9c9e98959c8f998a9c8f98d39e9290">[email protected]</a>.</p></div><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="product-inquiries"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Product Inquiries </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="product-inquiries"><div id="mz-drop-zone-product-inquiries" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Product Inquiries</h2><p>Finding Products <p>There are two ways to find the products you are looking for on acehardware.com: Searching by Keyword or Item Number in the search box or by browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for. <p>Learning More about Products <p>If you would like more information about an item you see on acehardware.com, simply click on the item. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at 888-827-4223. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="product-recalls"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Product Recalls </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="product-recalls"><div id="mz-drop-zone-product-recalls" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Product Recalls</h2><p>For your convenience, product recall information is provided below for products that may have been sold on acehardware.com and at independent Ace Hardware retail stores. <div style="margin-top: 10px;"><a href="https://www.cpsc.gov/Recalls/2024/Liberty-Hardware-Recalls-Multi-Grip-Tub-Safety-Bars-Due-to-Fall-Hazard?utm_campaign=recalls&utm_content=M1&utm_medium=email&utm_source=govdelivery&utm_term=20240926" target="_blank"> Liberty Hardware Recalls Multi-Grip Tub Safety Bars Due to Fall Hazard (9/26/24) <span class="pr-arrow">►</span></a><br><br><div style="margin-top: 10px;"><a href="https://www.cpsc.gov/Recalls/2024/Shawshank-LEDz-Recalls-Squeeze-Plush-Ball-Monsters-Toys-and-Easter-Squeezable-Toys-Due-to-Injury-Hazard-Sold-Exclusively-at-Ace-Hardware" target="_blank"> Shawshank LEDz Recalls Squeeze Plush Ball Monsters Toys and Easter Squeezable Toys Due to Injury Hazard (8/26/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Stanley-Black-Decker-Recalls-DeWALT-Battery-Walk-Behind-Mowers-Due-to-Laceration-Hazard" target="_blank"> Stanley Black & Decker Recalls DeWALT Battery Walk-Behind Mowers Due to Laceration Hazard (8/20/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Atomi-Recalls-Smart-Heaters-Due-to-Fire-and-Burn-Hazards" target="_blank"> Atomi Recalls Smart Heaters Due to Fire and Burn Hazards (7/29/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported" target="_blank"> BISSELL Recalls More Than 3 Million Steam Shot Handheld Steam Cleaners Due to Burn Hazard (7/18/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Good-Earth-Lighting-Recalls-More-than-1-2-Million-Rechargeable-Integrated-Lights-to-Due-to-Fire-and-Burn-Hazards-One-Death-Reported" target="_blank"> BGood Earth Lighting Recalls More than 1.2 Million Rechargeable Integrated Lights to Due to Fire and Burn Hazards (6/10/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Black-Decker-Recalls-CRAFTSMAN-V20-Cordless-Tillers-Cultivators-Due-to-Laceration-Hazard" target="_blank"> Black & Decker Recalls CRAFTSMAN V20 Cordless Tillers/Cultivators Due to Laceration Hazard (5/30/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Two-Million-Black-Decker-Garment-Steamers-Recalled-by-Empower-Brands-in-Major-Recall-Expansion-Due-to-Burn-Hazard-Refund-Now-Offered" target="_blank"> Two Million Black+Decker® Garment Steamers Recalled by Empower Brands in Major Recall Expansion Due to Burn Hazard; Refund Now Offered (4/4/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Procter-Gamble-Recalls-8-2-Million-Defective-Bags-of-Tide-Gain-Ace-and-Ariel-Laundry-Detergent-Packets-Distributed-in-US-Due-to-Risk-of-Serious-Injury" target="_blank"> Procter & Gamble Recalls 8.2 Million Defective Bags of Tide, Gain, Ace and Ariel Laundry Detergent Packets Distributed in US Due to Risk of Serious Injury (4/5/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov" target="_blank"> Good Earth Lighting Stop Sale Announcement RE112 & RE1250 rechargable LED bars (1/15/24) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2024/Wet-Forget-USA-Recalls-2-7-Million-Bottles-of-Xtreme-Reach-Outdoor-Mold-Mildew-Stain-Remover-with-Hose-End-Nozzle-Due-to-Risk-of-Skin-and-Eye-Irritation" target="_blank"> Wet & Forget USA Recalls 2.7 Million Bottles of "Xtreme Reach" Outdoor Mold & Mildew Stain Remover with Hose End Nozzle Due to Risk of Skin and Eye Irritation (12/11/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/DR-Power-Equipment-Recalls-DR-Power-Chipper-Shredders-Due-to-Laceration-Hazard#:~:text=This%20recall%20involves%20DR%20Power,%2C%20CS45040DMNR%2C%20CS43030DMN%20and%20CS43030DMNR." target="_blank"> DR Power Equipment Recalls DR Power Chipper Shredders Due to Laceration Hazard (09/27/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/STIHL-Recalls-MSA-300-Chain-Saws-Due-to-Laceration-Hazard" target="_blank"> STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard (09/26/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Generac-Recalls-Portable-Generators-Due-to-Serious-Fire-and-Burn-Hazards" target="_blank"> Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards (09/22/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Stanley-Black-Decker-Recalls-2-2-Million-DeWALT-Stanley-and-Craftsman-Fiberglass-Sledgehammers-Due-to-Impact-Injury-Hazard" target="_blank"> Stanley Black & Decker Recalls 2.2 Million DeWALT, Stanley and Craftsman Fiberglass Sledgehammers Due to Impact Injury Hazard (09/21/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Chervon-North-America-Recalls-EGO-Power-Cordless-Brushless-Hedge-Trimmers-Due-to-Laceration-Hazard" target="_blank"> Chervon North America Recalls EGO Power+ Cordless Brushless Hedge Trimmers Due to Laceration Hazard (06/01/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/voluntary-recall-one-lot-kayteer-wild-bird-food-birders-blend-8-lb-bag-due-elevated-levels-aflatoxin" target="_blank"> Voluntary Recall of One Lot of Kaytee® Wild Bird Food Birders Blend, 8 Lb Bag, Due to Elevated Levels of Aflatoxin (03/21/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/YETI-Recalls-1-9-Million-Soft-Coolers-and-Gear-Cases-Due-to-Magnet-Ingestion-Hazard" target="_blank"> YETI Recalls 1.9 Million Soft Coolers and Gear Cases Due to Magnet Ingestion Hazard (3/15/23) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Reckitt-Recalls-AirWick-Fresh-Linen-and-Fresh-Water-Aerosol-Air-Fresheners-Due-to-Injury-and-Laceration-Hazards" target="_blank"> Reckitt Recalls AirWick Fresh Linen and Fresh Water Aerosol Air Fresheners Due to Injury and Laceration Hazards (11/7/22) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2023/Clorox-Recalls-Pine-Sol-Scented-Multi-Surface-Cleaners-CloroxPro-Pine-Sol-All-Purpose-Cleaners-and-Clorox-ProfessionalTM-Pine-Sol-Lemon-Fresh-Cleaners-Due-to-Risk-of-Exposure-to-Bacteria-1" target="_blank"> Clorox® Recalls Multiple Pine-Sol Cleaners Due to Risk of Exposure to Bacteria (10/28/22) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Two-Million-Dehumidifiers-With-Well-Known-Brand-Names-Recalled-Due-to-Fire-and-Burn-Hazards-Manufactured-by-New-Widetech" target="_blank"> Two Million Dehumidifiers With Well-Known Brand Names Recalled Due to Fire and Burn Hazards; Manufactured by New Widetech (08/04/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Generac-Recalls-Portable-Generators-Due-to-Finger-Amputation-and-Crushing-Hazards" target="_blank"> Generac Recalls Portable Generators (7/29/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2021/Toro-Recalls-Power-Max-Snowthrowers-Due-to-Amputation-Hazard" target="_blank"> Toro Snowthrower - Model 37802 Potential Injury Hazard (2/17/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.es-sprayerbatteryrecall.expertinquiry.com/" target="_blank"> Victory Innovations Electrostatic Sprayers with Lithium ion Battery Packs (2/3/21) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2020/Sterno-Home-Recalls-Path-Light-Kits-With-LED-Power-Supplies-Due-to-Shock-Hazard">Sterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard (5/14/20) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2020/Ronson-Brand-Tech-Torch-Recalled-by-Zippo-Due-to-Fire-Hazard">Ronson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/Seabreeze-International-Recalls-Bathroom-Heaters-Due-to-Fire-Hazard">Seabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard">A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2018/black-and-decker-recalls-hammer-drills-due-to-injury-hazard">Black & Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2019/Brookstone-Wireless-Speakers-Recalled-Due-to-Fire-Hazard">Brookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/schneider-electric-recalls-square-d-safety-switches-due-to-electrical-shock-hazard">Schneider Electric Recalls Square D Safety Switches Due to Electrical Shock Hazard (4/17/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls/2018/Vornado-Air-Recalls-Electric-Space-Heaters-Due-to-Fire-and-Burn-Hazards" target="_blank"> Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards (4/3/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/kidde-recalls-dual-sensor-smoke-alarms-due-to-risk-of-failure-to-alert-consumers-to-a-fire" target="_blank"> Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers to a Fire (3/21/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/recalls/2018/insinkerator-recalls-sinktop-switch-accessory-for-garbage-disposals-due-to-fire-hazard">InSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to Fire Hazard (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/node/37832" target="_blank"> Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="https://www.fda.gov/safety/recalls/ucm600124.htm" target="_blank"> Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2016/Digital-Clamp-Meters-Recalled-by-Klein-Tools/" target="_blank"> Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards (5/19/2016) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2015/Cosco-Recalls-Convertible-Hand-Trucks/" target="_blank"> Cosco Recalls convertible Hand Trucks (2/25/2015) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2015/Keurig-Recalls-MINI-Plus-Brewing-Systems/" target="_blank"> Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Lithonia-Lighting-Recalls-Emergency-Lights/" target="_blank"> Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Gree-Reannounces-Dehumidifier-Recall/" target="_blank"> Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More Fires and Property Damage Reported (05/15/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Legrand-Wiremold-Expands-Recall-of-Under-Cabinet-Power-Strips/" target="_blank"> Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric Fire Hazard (05/15/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Ace-Hardware-Recalls-LED-Clamp-Light/" target="_blank"> Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2014/Toro-Recalls-TimeMaster-and-TurfMaster-Lawn-Mowers/" target="_blank"> Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard (12/10/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Gree-Recalls-12-Brands-of-Dehumidifiers/" target="_blank"> Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards; More Than $2 Million in Property Damage Reported (9/12/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Char-Broil-Recalls-Patio-Bistro-Gas-Grills/" target="_blank"> Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Toro-Recalls-Zero-Turn-Riding-Mowers/" target="_blank"> Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Manchester-Tank-And-Equipment-Company-Recalls-Propane-Cylinders/" target="_blank"> Manchester Tank & Equipment Company Recalls Propane Cylinders Due to Fire Hazard (4/9/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Remote-Controlled-Helicopters-Recalled-by-Midwest-Trading-Group/" target="_blank"> Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and Burn Hazards (4/2/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/3M-Recalls-Filtrete-Room-Air-Purifiers" target="_blank"> 3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Progressive-International-Recalls-Canning-Jar-Lifters" target="_blank"> Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard (2/6/2013) <span class="pr-arrow">►</span></a><br><br><a href="https://www.cpsc.gov/Recalls" target="_blank"> Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination from Parsley Flakes (2/19/2013) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Toro-Riding-Mowers-Recalled-Due-to-Fire-Hazard/" target="_blank"> Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2013/Kawasaki-Motors-Recalls-Lawn-Mower-Engines-Due-to-Fire-Hazard/" target="_blank"> Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Cabot-Recalls-Wood-Cleaner-and-Wood-Brightener-With-Spray-Pump-Due-To-Irritation-and-Burn-Hazard-" target="_blank"> Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to Irritation and Burn Hazard (9/27/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Legrand-Wiremold-Recalls-Power-Strips-Due-to-Electric-Shock-Hazard" target="_blank"> Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Sherwin-Williams-Recalls-Krylon-Glaze-and-Acrylic-Due-to-Fire-Hazard" target="_blank"> Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard (8/28/2012) <span class="pr-arrow">►</span></a><br><br><a href="http://www.cpsc.gov/en/Recalls/2012/Gas-Cylinders-Recalled-by-Worthington-Cylinders-Wisconsin-Due-to-Fire-Hazard" target="_blank"> Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard (2/23/2012) <span class="pr-arrow">►</span></a><br><br></div></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="warranties"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Warranties </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="warranties"><div id="mz-drop-zone-warranties" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Warranties</h2><p>Manufacturer's Warranties <p>Many of the items that are sold on www.acehardware.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly. </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="parts-repairs"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Parts & Repairs </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="parts-repairs"><div id="mz-drop-zone-parts-repairs" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Parts & Repairs</h2><p>Please contact the manufacturer of an item directly with any parts and repairs questions. <p>If you still have questions about your order, please contact Customer Care at 888-827-4223.</div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" ><div class="mz-drop-zone-toggle" data-view="safety-security-privacy"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">Safety, Security & Privacy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="safety-security-privacy"><div id="mz-drop-zone-safety-security-privacy" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .pp_indent{ margin-left: 30px; } .pp_table{ border: 1px solid #666; } .pp_table th{ text-align: left; padding: 5px; border: 1px solid #666; } .pp_table td{ text-align: left; padding: 5px; border: 1px solid #666; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Safety, Security & Privacy</h2><h2 class="customer-service-title">Privacy Policy</h2><a href="/privacy">View Privacy Policy</a><h2 class="customer-service-title">Terms of Use</h2><p>Last Updated October 31, 2023 </p><p>Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications, platforms, and tools that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the "Online Services"). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 years of age or older to use the Online Services.</p><p style="font-weight: 800;">PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE'S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE AND ALL POLICIES, TERMS, AND CONDITIONS STATED OR INCORPORATED BY REFERENCE IN THESE TERMS OF USE, INCLUDING OUR PRIVACY POLICY AND ADDITIONAL TERMS, YOU ARE PROHIBITED FROM, AND MUST IMMEDIATELY CEASE, ACCESSING OR USING THE ONLINE SERVICES. </p><p>We reserve the right to modify these Terms of Use at any time, at our sole discretion, and without prior notice to you. It is your responsibility to check regularly for modifications to these Terms of Use. See the section below on <a href="#parent_section3">Modification of Terms of Use</a> for additional information. </p><p>Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. Ace makes no claims that the Online Services are appropriate or legal outside of the United States. If you reside outside the United States, do not access or use the Online Services. </p><ol><li><a href="#parent_section1">Privacy </a></li><li><a href="#parent_section2">Additional Terms</a></li><li><a href="#parent_section3">Modification of Terms of Use</a></li><li><a href="#parent_section4">Modification of Cancellation of Online Services</a></li><li><a href="#parent_section5">Accounts; Security</a></li><li><a href="#parent_section6">Account Termination and Suspension</a></li><li><a href="#parent_section7">Business Accounts</a></li><li><a href="#parent_section8">Purchases and Payment</a></li><li><a href="#parent_section9">Delivery Options</a></li><li><a href="#parent_section10">Promotions</a></li><li><a href="#parent_section11">Product Information and Other Information</a></li><li><a href="#parent_section12">Intellectual Property and Ownership; License</a></li><li><a href="#parent_section13">Third-Party Links</a></li><li><a href="#parent_section14">Prohibited Conduct</a></li><li><a href="#parent_section15">User Generated Content</a></li><li><a href="#parent_section16">Idea Submissions</a></li><li><a href="#parent_section17">Digital Millennium Copyright Act Notice Policy</a></li><li><a href="#parent_section18">Warranty; Disclaimers</a></li><li><a href="#parent_section19">Limitations of Liability</a></li><li><a href="#parent_section20">Dispute Resliution; Arbitration; Prohibition of Class Actions</a></li><li><a href="#parent_section21">Choice of Law</a></li><li><a href="#parent_section22">Indemnity</a></li><li><a href="#parent_section23">Miscellaneous</a></li><li><a href="#parent_section24">Additional Assistance</a></li><li><a href="#parent_section25">Mobile Applications</a></li></ol><p><a name="parent_section1"></a><strong>1. Privacy.</strong> Ace's <a href="/privacy">Privacy Policy</a> applies to your use of the Online Services and is incorporated by reference into these Terms of Use. Please review our <a href="/privacy">Privacy Policy</a> to learn more about Ace's collection, use, and sharing of your information, including communications from Ace and your choices regarding communications. </p><p><a name="parent_section2"></a><strong>2. Additional Terms.</strong> Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, "Additional Terms"). These Additional Terms include, without limitation:</p><ul><li><a href="/customer-service?page=ace-rewards">Ace Rewards® Program Terms and Conditions</a>, which govern participation in the Ace Rewards Program.</li><li><a href="/customer-service?page=gift-cards">Ace Card Terms and Conditions</a>, which govern the purchase and use of Ace gift cards and e-gift cards. </li><li><a href="/customer-service?page=contact-us">Customer Service policies</a>, including our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>, which govern purchases on the Online Services. Please note that these policies apply to purchases on the Online Services only, and each Ace Hardware store has its own customer service and return policies. Please consult your local store for details. </li><li>Official Rules for contests and sweepstakes.</li></ul><p>The Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.</p><p><a name="parent_section3"></a><strong>3. Modification of Terms of Use.</strong> We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.</p><p><a name="parent_section4"></a><strong>4. Modification or Cancellation of Online Services.</strong> We reserve the right at any time, with or without notice, to modify or terminate the Online Services or any portion thereof.</p><p><a name="parent_section5"></a><strong>5. Accounts; Security.</strong> Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password ("Account Credentials") and for restricting access to such information and to your computer or device. Accounts may be created only by the individual that is the subject of the account and may not be transferred. You may not permit others to use your account and you may not use anyone else's account at any tim<strong>e. NEVERTHELESS, YOU ARE RESPONSIBLE AND LIABLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, AND WE MAY RELY ON THE AUTHORITY OF ANYONE ACCESSING YOUR ACCOUNT OR USING YOUR ACCOUNT CREDENTIALS</strong>. You agree to immediately notify us if your Account Credentials are compromised or of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your Account Credentials or any unauthorized access to your account or use of your Account Credentials. Please see our <a href="/customer-service?page=my-account">Customer Service</a> policies for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn Points and redeem Rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the <a href="/customer-service?page=ace-rewards">Ace Rewards® Program Terms and Conditions</a>.</p><p><a name="parent_section6"></a><strong>6. Account Termination and Suspension.</strong> You may terminate your account by contacting Ace's customer care department by phone at 888-827-4223 or via the <a href="/customer-service?page=contact-us">Contact Us Form</a>. Ace may suspend or terminate your account and/or your use of the Online Services at any time for any reason with or without notice to you and without liability to you. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security and integrity of the Online Services and your account. You will remain liable for any orders that you place or charges that you incur prior to termination or suspension. </p><p><a name="parent_section7"></a><strong>7. Business Accounts.</strong> The Online Services accounts are intended for personal, household use by consumers and may not be used by businesses or other entities or for commercial purposes except through a business account, which may be subject to <a href="/business-customer-service?page=terms-of-use">additional terms and conditions</a>. The Online Services may not be used to order Products (as defined below) for resale except through a business account, and Ace does not permit the Online Services to be used by resellers as a drop ship supplier. Without limiting the generality of the foregoing, resellers of Products are prohibited from (i) using the Online Services to ship or deliver Products to their customers, (ii) having their customers pick up Products at an Ace Hardware store; and (iii) using the Ace name, logo, and trademarks in any manner in connection with reseller's business, including failure to remove materials referencing Ace, such as packing slips, prior to shipping Products to customers. For information on Business Accounts and purchasing options available to resellers, please visit our <a href="/b2b-home">Business Accounts page</a>.</p><p><a name="parent_section8"></a><strong>8. Purchases and Payment. </strong>The products and services offered on the Online Services (collectively, the "Products") and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites. </p><p>You agree to ascertain and obey all local, state, federal and international laws (including minimum age requirements) applicable to the purchase, possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be purchased and used only in a lawful manner.</p><p>The inclusion of a Product on the Online Services does not imply or warrant that the Product is or will be available at any time. Product availability and pricing vary and are determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. All references to currency are stated in United States dollars.</p><p>While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. </p><p>By placing an order for Products on the Online Services, you agree to pay all Product prices, together with all applicable fees, charges, and taxes as displayed during the checkout process, including fees for delivery, assembly, and haul away, service fees, shipping and handling charges, and government mandated fees (such as delivery surcharges). You represent and warrant that you are the holder of and have the right to use the credit card, debit card, or other payment method you provide to us. Ace reserves the right to change payment terms and methods at any time without notice to you. We may, in our sole discretion, offer refunds or credits on case-by-case basis and in accordance with our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>. </p><p>Please see our <a href="/customer-service?page=payments-pricing">Customer Service policies</a> for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, the tracking, cancellation, and fulfillment of orders, communications regarding your order, Product recalls, and our 30 Day Return Policy. </p><p>There is no charge to use the Online Services, although you will be charged for purchases you make through the Online Services as described in these Terms of Use. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.</p><p><a name="parent_section9"></a><strong>9. Delivery Options.</strong> Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the <a href="/customer-service?page=shipping-delivery-pickup-curbside">Customer Service policies</a>, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:</p><p><strong>Assembly</strong></p><p>If assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products and is not available for Products shipped to home by carrier. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our <a href="/customer-service?page=assembly-information">Customer Service policies</a>.</p><p><strong>Ship to Home</strong></p><p>If shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as the shipping address is compliant with our applicable shipping restrictions and the Product is shipped either to you at your address or to a bona fide gift recipient at their address. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You agree and acknowledge that you are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our <a href="/customer-service?page=ship-to-home">Customer Service policies</a>.</p><p><strong>Store Pickup</strong></p><p>If store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our <a href="/customer-service?page=free-store-pickup-curbside">Customer Service policies</a>.</p><p><strong>Delivery from Store</strong></p><p>If delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as the delivery address is compliant with our applicable delivery from store restrictions and the Product is delivered to you at your address or to a bona fide gift recipient at their address. Additional service fees may apply to the delivery of some Products, including bulky items. If you don't reside in a participating store's delivery area, extended delivery areas may be available for select eligible Products. If you reside in a participating Ace Hardware store's extended delivery area and order an eligible Product, the store may elect to deliver non-eligible Products included in the same order. However, if you remove the eligible Product from your cart or cancel your order of the eligible Product, delivery from store will no longer be available and you will need to select another available option. Risk of loss for and title to Products delivered from store will pass to you upon the local Ace Hardware store's delivery of the items to the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information delivery from store, please review our <a href="/customer-service?page=delivery-from-store">Customer Service policies</a>. </p><p><strong>Haul Away</strong></p><p>When you purchase a new qualifying grill on the Online Services and have it delivered from store, if haul away is available, you may elect to purchase haul away services and have your old grill hauled away by your participating local Ace Hardware store. The local Ace Hardware store providing the haul away services is the merchant of record for such services and you must file any claims related to haul away services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, HAUL AWAY SERVICES. For more information on haul away services, including applicable restrictions and limitations, please review our <a href="/customer-service?page=haul-away">Customer Services policies</a>. </p><p>Please see the Product page for options available to you with respect to each Product you order. Ace, and each local Ace Hardware store providing Products, assembly, delivery, and/or haul away services, may cancel any order, or any portion of any order, at any time for any reason. Assembly, delivery, shipping, store pickup, and haul away of Products are not available outside the fifty (50) United States and the District of Columbia. </p><p><a name="parent_section10"></a><strong>10. Promotions.</strong> From time to time, Ace may offer promotional codes, discounts, offers, sweepstakes, contests, and other promotional offers (collectively, "Promotions"). See the rules or terms of each Promotion for applicable limitations, restrictions, expiration dates and other terms. Ace reserves the right to change or cancel a Promotion at any time for any reason without notice. Except as expressly permitted by the terms or rules applicable to a specific Promotion, Promotions may not be copied or transferred. Promotions may not be sold and are not redeemable for cash. </p><p><a name="parent_section11"></a><strong>11. Product Information and Other Information.</strong> Ace attempts to ensure that information on the Online Services, including information regarding Products, is accurate.. Despite our efforts, Product information and other information on the Online Services may be inaccurate, incomplete, or out of date. We make no representation regarding the completeness, accuracy, timeliness, usefulness, reliability, or other attributes of such information, and any reliance you place on such information is strictly at your own risk. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary, and we do not guarantee that colors will be accurately displayed. If a Product fails to conform to its description on the Online Services, your sole remedy is to return it as set forth in our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>.</p><p>The Online Services may include content provided by manufacturers, licensors, influencers, aggregators, users and other third parties. All statements and opinions expressed by such third parties are the opinions of such third parties and do not necessarily reflect the opinion of Ace. Ace is not liable to you or any third-party for such content. Please see the <a href="#parent_section15">User Generated Content</a> section below for additional terms related to user content.</p><p><a name="parent_section12"></a><strong>12. Intellectual Property and Ownership; License.</strong> The Online Services, the design, contents, features, and functionality of the Online Services, and all proprietary and intellectual property rights in the foregoing, are owned or controlled by Ace, its licensors, or other providers of such material, are protected by copyright, trademark and other laws, and may not be copied or used (including in "meta-tags" or "hidden text") except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Conditioned upon your continued compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to temporarily access, use and display on your device the Online Services solely for your non-commercial personal use and for no other purpose. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. Without limiting the generality of the foregoing, certain trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on the Online Services without the written permission of Ace or such third-party owner, as applicable. You may not reproduce or modify the Online Services or the contents of the Online Services in any way or publicly display, perform, or distribute or otherwise use the Online Services or any such content for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law. This license will automatically terminate if you violate any provision of these Terms of Use. Ace may terminate this license at any time for any reason or no reason, with or without notice to you. Ace's mobile applications are subject to the additional license terms and conditions set forth in the <a href="#parent_section25">Mobile Applications</a> section below.</p><p><a name="parent_section13"></a><strong>13. Third-Party Links.</strong> From time to time, the Online Services may contain links to websites, applications, platforms, or services that are not owned, operated, or controlled by Ace (collectively the "Third-Party Services"). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. <strong>ALL SUCH LINKS ARE PROVIDED SOLELY AS A CONVENIENCE TO YOU AND YOUR USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK.</strong> Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services. </p><p>Please note that the Online Services may contain links to certain sites or functions, including the following, that are operated by third parties, not by Ace, and may be governed by terms different than, or in addition to, these Terms of Use: </p><ul><li>Ace Gift Card Shopping Cart and Purchases (<a href="https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1">https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1</a>) </li><li>Ace Handyman Services (<a href="https://www.acehandymanservices.com">https://www.acehandymanservices.com</a>)</li><li>Product review submissions are made available by Power Reviews and are subject to <a href="http://www.powerreviews.com/terms-of-submission-ugc">Power Reviews' Terms of Agreement</a> and <a href="https://www.powerreviews.com/privacy-policy/">Power Reviews' Privacy Policy</a></li></ul><p><a name="parent_section14"></a><strong>14. Prohibited Conduct.</strong> You agree to use the Online Services in compliance with these Terms of Use and all applicable laws, regulations, and rules. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt or interfere with the proper functioning or security of the Online Services or otherwise cause harm to the Online Services or any equipment or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware, and ransomware; (v) interfere with or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download, or otherwise use or copy any information from the Online Services, or transmit, provide, or otherwise distribute (whether or not for a fee) such information to any third-party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk, or threaten another; or (xii) conduct a denial of service attack or distributed denial of service attack. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, or other provisions of these Terms of Use, Ace may take any action Ace deems necessary or advisable to cure, prevent, or address the violation, including referral to law enforcement authorities. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions or other provisions of these Terms of Use.</p><p><a name="parent_section15"></a><strong>15. User Generated Content.</strong> The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively, "User Generated Content"). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding <a href="#parent_section14">Prohibited Conduct</a> ). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available, and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) if Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace, and Ace is not responsible or liable for User Generated Content posted by you or any other user. You are solely responsible and liable for your User Generated Content. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, post, not post and/or remove any User Generated Content for any reason in our sole discretion. Ace reserves the right to disclose your identity and other information about you to any third-party who claims your User Generated Content infringes their intellectual property rights or violates their right to privacy.</p><p>You hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display, and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third-party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use. </p><p><a name="parent_section16"></a><strong>16. Idea Submissions.</strong> Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes ("Submissions") through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.</p><p><a name="parent_section17"></a><strong>17. Digital Millennium Copyright Act Notice Policy.</strong> Ace respects the intellectual property rights of others and asks you to do the same. We comply with the copyright notice and takedown procedures set forth in the Digital Millennium Copyright Act ("DMCA"). It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Ace's designated agent for notice of copyright infringement is:</p><p>General Counsel<br/> Ace Hardware Corporation<br/> 2915 Jorie Boulevard<br/> Oak Brook, IL 60523<br/> Phone: 630-990-6600<br/> Email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="1c7f736c656e757b74685c7d7f79747d6e786b7d6e79327f7371">[email protected]</a> </p><p>This email address should only be used to report allegations of copyright infringement. Any other communications should be directed to Ace's customer care. Ace reserves the right to disregard a notice that fails to comply with the DMCA. In the event that Ace determines that a DMCA notice lacks validity, Ace may refuse to remove the complained of content at its discretion. Election by Ace to either remove or leave the complained of content does not constitute a legal decision about the validity of your claim of infringement or the possible defenses to a claim. Ace may share DMCA notices and counter-notices submitted to us, including your contact information, with others. By submitting such notices, you agree you have no expectation of privacy with respect to your submission.</p><p><a name="parent_section18"></a><strong>18. WARRANTY; DISCLAIMERS.</strong> Certain Products offered for sale on the Online Services may be covered by a manufacturer's warranty. Please see the manufacturer's product documentation for warranty availability and details. Ace, as a retailer, does not offer a warranty on Products.</p><p><strong>TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO ONLINE SERVICES AND THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; (ii) THE ONLINE SERVICES ARE PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE"; and (iii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, IF ANY. ACE DOES NOT WARRANT THAT THE ONLINE SERVICES WILL BE ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME, OR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.</strong></p><p><strong>WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. ACE DOES NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS.</strong></p><p><strong>THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.</strong></p><p><a name="parent_section19"></a><strong>19. LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, ACE SUPPLIERS, AND/OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO OR FROM THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. </strong></p><p><strong>IN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR <a href="/customer-service?page=30-day-return-policy">30 DAY RETURN POLICY</a>. NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO PRODUCTS THAT ARE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE PROVIDER OR MERCHANT OF RECORD OF SUCH SERVICES.</strong></p><p><strong>THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.</strong></p><p><a name="parent_section20"></a><strong>20. Dispute Resolution; Arbitration; Prohibition of Class Actions.</strong> This section is deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the "writing" requirement of the Federal Arbitration Act.</p><p><strong>YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED OR SOLD ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation, or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. </strong></p><p>PRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Online Services, you will first send a written notice to Ace (a "Demand"). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the "Notice Address"): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.</p><p>ARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association ("AAA"). The arbitration will be conducted under its rules and procedures, including the AAA's Consumer Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: <a href="http://www.adr.org">www.adr.org</a>. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law.</p><p>CLASS ACTION WAIVER: <strong>You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect any other person or party. You and Ace further agree that in the event this arbitration agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. </strong> The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. </p><p>Mass Arbitration:</p><p>If, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings ("Mass Filing") set forth in National Arbitration & Mediation’s ("NAM") Mass Filing Supplemental Dispute Resolution Rules and Procedures ("NAM’s Mass Filing Rules," available at <a href="https://www.namadr.com/resources/rules-fees-forms/">https://www.namadr.com/resources/rules-fees-forms/</a>), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.</p><p>Stage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.</p><p>Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.</p><p>Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.</p><p>If your Claim is not resolved as part of the staged process identified above, either:</p><p>Option One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.</p><p>OR</p><p>Option Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.</p><p>A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.</p><p>You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.</p><p><a name="parent_section21"></a><strong>21. Choice of Law.</strong> These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. For any disputes not subject to binding arbitration that arise out of or in connection with these Terms of Use, the Online Services and/or any Product offered or sold on the Online Services, You and Ace hereby irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in Illinois.</p><p><a name="parent_section22"></a><strong>22. Indemnity.</strong> You agree to indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the "Ace Indemnitees"), from and against any claims, demands, liabilities, losses or expenses, including attorneys' fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your violation of law or the rights of Ace or any third-party, your User Generated Content, and/or your use of the Online Services.</p><p><a name="parent_section23"></a><strong>23. Miscellaneous.</strong> No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term "including" means "including, without limitation." You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.</p><p><a name="parent_section24"></a><strong>24. Additional Assistance.</strong> If you have any questions or comments, we invite you to contact Ace's customer care department by phone at 888-827-4223 or through the <a href="/customer-service?page=contact-us">Contact Us form</a>.</p><p><a name="parent_section25"></a><strong>25. Mobile Applications.</strong> Apple® ("Apple") mobile devices (including iPhone®, iPad®, and Apple Watch® devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the "Licensed Ace Application for iOS"), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: <a href="http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS">http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS</a>), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.</p><p>Android™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the "Licensed Ace Application for Android"), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:</p><p>LICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT</p><p>The Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation ("Licensor"). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement ("EULA"), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.</p><p>a. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a non-transferable license to use the Licensed Ace Application for Android on any Android mobile device ("Android Device(s)") that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: <a href="https://play.google.com/intl/en_us/about/play-terms.html">https://play.google.com/intl/en_us/about/play-terms.html</a>) (the "Google Play Terms"). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third-party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.</p><p>b. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android.</p><p>c. Termination: The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android.</p><p>d. External Services; Third-Party Materials: The Licensed Ace Application for Android may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties ("Third-Party Materials") or provide links to certain third-party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or web sites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed, or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantee the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third-party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including using the External Services to transmit any computer viruses, worms, trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third-Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Third-Party Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability.</p><p>e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. </p><p>f. Limitation of Liability: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.</p><p>g. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law.</p><p>h. The Licensed Ace Application for Android and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.</p><h2 class="customer-service-title">Online Security & Safety</h2><p><strong>Fraud Information & Awareness</strong></p><p>Consumers are frequently targeted by criminals using reputable brands to compromise sensitive information.  To help protect customers, we are providing the following fraud prevention information.   </p><p><strong>Safety Tips</strong></p><ul><li>If you're unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.</li><li>Look closely at the sender's email address and embedded URL's. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.</li><li>Hover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.</li><li>Be suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.</li><li>Never respond to emails or texts from someone you don't know or whose identity you can't confirm.</li><li>Never provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.</li><li>Never open suspicious attachments or links.</li><li>Use <a href="https://www.cisa.gov/secure-our-world/use-strong-passwords">strong passwords </a>and change update passwords on a regular cadence. </li><li>Never send money or other type of monetary payment to someone you don't know.</li><li>Do not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.</li><li>Regularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.</li></ul><p><strong>Common Email Scams</strong></p><p><u>Phishing Emails</u></p><p>Phishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to "login" with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.</p><p>Phishing emails may use Ace Hardware’s name and/or logo to make it appear legitimate.</p><p><u>Reward for Completing a Survey</u></p><p>These phishing emails claim they will send a free gift in exchange for completing a survey.   Once the survey is completed, you will be asked to provide payment information for shipping and handling.  Upon doing so, your payment information will be compromised by the fraud subjects.  <strong>Ace Hardware will never ask customers for payment information as part of any survey or promotion.</strong></p><p>If you receive a phishing survey email report it to <a href="/cdn-cgi/l/email-protection#523420332736123331373a332036253320377c313d3f"><span class="__cf_email__" data-cfemail="afc9ddcedacbefcecccac7ceddcbd8ceddca81ccc0c2">[email protected]</span></a> and delete the email.  Please be sure to include the phishing email as an attachment when reporting fraud.</p><p><u>Free Gift Card or Prize Giveaway</u></p><p>These phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.</p><p><u>Order Confirmation</u></p><p>You will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.</p><p><u>Gift Card Scams</u></p><p>Ace Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at <a href="https://acehardware.wgiftcard.com/rbc/acehardware">https://acehardware.wgiftcard.com/rbc/acehardware</a> or on the Ace Hardware mobile app.</p><p>Under no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards’ account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don’t know.</p><p><br></p><p><strong>Common Gift Card Scams</strong></p><p><u>IRS/Government Scam</u></p><p>Scammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don’t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.</p><p>If you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.</p><p>If you don’t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.</p><p>You can also file a complaint with the Federal Trade Commission at<a href="http://ftc.gov"> ftc.gov</a>. Add "IRS Telephone Scam" to the comments in your complaint.</p><p><u>Tech Support Scam</u></p><p>Perpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person’s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They’ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.</p><p><br></p><p><strong>SMS (Text Message) Phishing</strong></p><p>Like its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or "smishing") uses social engineering tactics to gain access to private information. It may also use Ace Hardware’s name or logo to make it appear legitimate.</p><p><u>Free Gift Card or Prize</u></p><p>Messages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.</p><p><u>Reward for Completing a Survey</u></p><p>These messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.</p><p><u>Order Confirmation</u></p><p>If you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn't open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.</p><p>If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to <a href="http://www.acehardware.com">acehardware.com</a></p><p><br></p><p><strong><u>How to Report Scams/Fraud</u></strong></p><p>To report it directly to Ace Hardware, send an email to <a href="/cdn-cgi/l/email-protection#593f2b382c3d19383a3c31382b3d2e382b3c773a3634"><span class="__cf_email__" data-cfemail="3a5c485b4f5e7a5b595f525b485e4d5b485f14595557">[email protected]</span></a>.</p><p>To report it to the Federal Trade Commission (FTC), forward the email to <a href="/cdn-cgi/l/email-protection#2d5e5d4c406d584e48034a425b"><span class="__cf_email__" data-cfemail="f28182939fb2879197dc959d84">[email protected]</span></a> or visit their website <a href="http://ftc.gov">ftc.gov</a>.</p><p>To report it to the Anti-Phishing Working Group (APWG), forward the email to <a href="/cdn-cgi/l/email-protection#66140316091412160e0f150e0f0801260716110148091401"><span class="__cf_email__" data-cfemail="5b293e2b34292f2b3332283332353c1b3a2b2c3c7534293c">[email protected]</span></a>.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="privacy-policy"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Privacy Policy </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="privacy-policy"><div id="mz-drop-zone-privacy-policy" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="0b53d88a-8731-4350-a782-6d1112366487"></script><script> function fireManageCookies(){ if(location.hash && location.hash == "#manage-cookies-btn") { console.log(location.hash); var elem = document.getElementById('manage-cookies-btn'); elem.click(); } } document.addEventListener("DOMContentLoaded", function(event) { setTimeout(fireManageCookies, 3000); }); </script><style> .customer-service-section{ font-family: "Roboto"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } .pp_indent{ margin-left: 30px; } .pp_table{ border: 1px solid #666; } .pp_table th{ text-align: left; padding: 5px; border: 1px solid #666; } .pp_table td{ text-align: left; padding: 5px; border: 1px solid #666; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Privacy Policy</h2><a href="/privacy">View Privacy Policy</a></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="terms-of-use"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Terms of Use </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="terms-of-use"><div id="mz-drop-zone-terms-of-use" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">TERMS OF USE</h2><p>Last Updated October 31, 2023 </p><p>Ace Hardware Corporation, its subsidiaries, and affiliates (collectively, "Ace" or "we" or "us") are pleased to offer you our websites, mobile applications, and other online, digital and mobile services, applications, platforms, and tools that link to these Terms of Use or on which these Terms of Use appear, as well as the content, features, and software available on them (collectively, the "Online Services"). These Terms of Use form an agreement between Ace and you and set forth the terms and conditions upon which we make the Online Services available to you. You must be 18 years of age or older to use the Online Services.</p><p style="font-weight: 800;">PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE SERVICES. THESE TERMS OF USE CONTAIN PROVISIONS THAT LIMIT YOUR LEGAL RIGHTS, INCLUDING AN ARBITRATION PROVISION, WAIVERS OF CLASS ACTIONS AND JURY TRIALS, AND LIMITATIONS ON ACE'S LIABILITY. YOUR USE OF THE ONLINE SERVICES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE AND ALL POLICIES, TERMS, AND CONDITIONS STATED OR INCORPORATED BY REFERENCE IN THESE TERMS OF USE, INCLUDING OUR PRIVACY POLICY AND ADDITIONAL TERMS, YOU ARE PROHIBITED FROM, AND MUST IMMEDIATELY CEASE, ACCESSING OR USING THE ONLINE SERVICES. </p><p>We reserve the right to modify these Terms of Use at any time, at our sole discretion, and without prior notice to you. It is your responsibility to check regularly for modifications to these Terms of Use. See the section below on <a href="#child_section3">Modification of Terms of Use</a> for additional information. </p><p>Note for Non-U.S. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty (50) United States and the District of Columbia and are not directed to individuals residing outside the United States. Ace makes no claims that the Online Services are appropriate or legal outside of the United States. If you reside outside the United States, do not access or use the Online Services. </p><ol><li><a href="#child_section1">Privacy </a></li><li><a href="#child_section2">Additional Terms</a></li><li><a href="#child_section3">Modification of Terms of Use</a></li><li><a href="#child_section4">Modification of Cancellation of Online Services</a></li><li><a href="#child_section5">Accounts; Security</a></li><li><a href="#child_section6">Account Termination and Suspension</a></li><li><a href="#child_section7">Business Accounts</a></li><li><a href="#child_section8">Purchases and Payment</a></li><li><a href="#child_section9">Delivery Options</a></li><li><a href="#child_section10">Promotions</a></li><li><a href="#child_section11">Product Information and Other Information</a></li><li><a href="#child_section12">Intellectual Property and Ownership; License</a></li><li><a href="#child_section13">Third-Party Links</a></li><li><a href="#child_section14">Prohibited Conduct</a></li><li><a href="#child_section15">User Generated Content</a></li><li><a href="#child_section16">Idea Submissions</a></li><li><a href="#child_section17">Digital Millennium Copyright Act Notice Policy</a></li><li><a href="#child_section18">Warranty; Disclaimers</a></li><li><a href="#child_section19">Limitations of Liability</a></li><li><a href="#child_section20">Dispute Resliution; Arbitration; Prohibition of Class Actions</a></li><li><a href="#child_section21">Choice of Law</a></li><li><a href="#child_section22">Indemnity</a></li><li><a href="#child_section23">Miscellaneous</a></li><li><a href="#child_section24">Additional Assistance</a></li><li><a href="#child_section25">Mobile Applications</a></li></ol><p><a name="child_section1"></a><strong>1. Privacy.</strong> Ace's <a href="/privacy">Privacy Policy</a> applies to your use of the Online Services and is incorporated by reference into these Terms of Use. Please review our <a href="/privacy">Privacy Policy</a> to learn more about Ace's collection, use, and sharing of your information, including communications from Ace and your choices regarding communications. </p><p><a name="child_section2"></a><strong>2. Additional Terms.</strong> Additional policies, guidelines, FAQs, rules, click-through agreements, and other terms and conditions may apply to certain portions of the Online Services or certain content, features, products, and services available on the Online Services (collectively, "Additional Terms"). These Additional Terms include, without limitation:</p><ul><li><a href="/customer-service?page=ace-rewards">Ace Rewards® Program Terms and Conditions</a>, which govern participation in the Ace Rewards Program.</li><li><a href="/customer-service?page=gift-cards">Ace Card Terms and Conditions</a>, which govern the purchase and use of Ace gift cards and e-gift cards. </li><li><a href="/customer-service?page=contact-us">Customer Service policies</a>, including our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>, which govern purchases on the Online Services. Please note that these policies apply to purchases on the Online Services only, and each Ace Hardware store has its own customer service and return policies. Please consult your local store for details. </li><li>Official Rules for contests and sweepstakes.</li></ul><p>The Additional Terms, which are made part of these Terms of Use by this reference, are intended to supplement, not replace, these Terms of Use. However, to the extent of any conflict between any applicable Additional Terms and these Terms of Use, the Additional Terms will prevail. The Additional Terms may be modified from time to time. Modified versions of the Additional Terms shall be effective immediately upon posting.</p><p><a name="child_section3"></a><strong>3. Modification of Terms of Use.</strong> We may revise these Terms of Use from time to time without prior notice. Revised versions of these Terms of Use will be posted on this page, together with an updated effective date. You should check this page regularly to see if any recent changes to these Terms of Use have occurred. In some cases, we may post a notice of the revision on the Online Services and/or send an email or other communication notifying users of the changes. By downloading, installing, accessing, or using any of our Online Services after we post a revised version of the Terms of Use, you agree to the Terms of Use as modified.</p><p><a name="child_section4"></a><strong>4. Modification or Cancellation of Online Services.</strong> We reserve the right at any time, with or without notice, to modify or terminate the Online Services or any portion thereof.</p><p><a name="child_section5"></a><strong>5. Accounts; Security.</strong> Some portions of the Online Services may permit or require you to create or maintain an account. You agree to provide accurate and complete information when you create an account and promptly update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account username and password ("Account Credentials") and for restricting access to such information and to your computer or device. Accounts may be created only by the individual that is the subject of the account and may not be transferred. You may not permit others to use your account and you may not use anyone else's account at any tim<strong>e. NEVERTHELESS, YOU ARE RESPONSIBLE AND LIABLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT, AND WE MAY RELY ON THE AUTHORITY OF ANYONE ACCESSING YOUR ACCOUNT OR USING YOUR ACCOUNT CREDENTIALS</strong>. You agree to immediately notify us if your Account Credentials are compromised or of any unauthorized use of your account or any other breach of security. Ace shall not be liable for any damages resulting from any compromise of the confidentiality of your Account Credentials or any unauthorized access to your account or use of your Account Credentials. Please see our <a href="/customer-service?page=my-account">Customer Service</a> policies for additional information on opening and managing your account. Please note that your online account is separate from your Ace Rewards account, but you may choose to link the two accounts to earn Points and redeem Rewards for purchases on the Online Services. For more information about the Ace Rewards program, please review the <a href="/customer-service?page=ace-rewards">Ace Rewards® Program Terms and Conditions</a>.</p><p><a name="child_section6"></a><strong>6. Account Termination and Suspension.</strong> You may terminate your account by contacting Ace's customer care department by phone at 888-827-4223 or via the <a href="/customer-service?page=contact-us">Contact Us Form</a>. Ace may suspend or terminate your account and/or your use of the Online Services at any time for any reason with or without notice to you and without liability to you. In addition, Ace may take any and all actions we deem necessary or reasonable to help ensure the security and integrity of the Online Services and your account. You will remain liable for any orders that you place or charges that you incur prior to termination or suspension. </p><p><a name="child_section7"></a><strong>7. Business Accounts.</strong> The Online Services accounts are intended for personal, household use by consumers and may not be used by businesses or other entities or for commercial purposes except through a business account, which may be subject to <a href="/business-customer-service?page=terms-of-use">additional terms and conditions</a>. The Online Services may not be used to order Products (as defined below) for resale except through a business account, and Ace does not permit the Online Services to be used by resellers as a drop ship supplier. Without limiting the generality of the foregoing, resellers of Products are prohibited from (i) using the Online Services to ship or deliver Products to their customers, (ii) having their customers pick up Products at an Ace Hardware store; and (iii) using the Ace name, logo, and trademarks in any manner in connection with reseller's business, including failure to remove materials referencing Ace, such as packing slips, prior to shipping Products to customers. For information on Business Accounts and purchasing options available to resellers, please visit our <a href="/b2b-home">Business Accounts page</a>.</p><p><a name="child_section8"></a><strong>8. Purchases and Payment. </strong>The products and services offered on the Online Services (collectively, the "Products") and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. Except as otherwise noted in these Terms of Use, Ace is the merchant of record for the Products you purchase on the Online Services. Although the Online Services may display advertisements by, and links to websites maintained by, independently owned and operated Ace Hardware stores, Ace is not responsible for the contents of such advertisements and/or websites and Ace is not the seller or merchant of record for any products or services offered on such websites. </p><p>You agree to ascertain and obey all local, state, federal and international laws (including minimum age requirements) applicable to the purchase, possession, use and sale of any Product. By placing an order, you represent that the Products ordered will be purchased and used only in a lawful manner.</p><p>The inclusion of a Product on the Online Services does not imply or warrant that the Product is or will be available at any time. Product availability and pricing vary and are determined by your location, as derived from your IP address or a location that you provide, or by the advertisement or marketing channel that directed you to the Online Services. In addition, pricing for Products offered on the Online Services may differ from prices available in Ace Hardware stores. All references to currency are stated in United States dollars.</p><p>While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order. </p><p>By placing an order for Products on the Online Services, you agree to pay all Product prices, together with all applicable fees, charges, and taxes as displayed during the checkout process, including fees for delivery, assembly, and haul away, service fees, shipping and handling charges, and government mandated fees (such as delivery surcharges). You represent and warrant that you are the holder of and have the right to use the credit card, debit card, or other payment method you provide to us. Ace reserves the right to change payment terms and methods at any time without notice to you. We may, in our sole discretion, offer refunds or credits on case-by-case basis and in accordance with our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>. </p><p>Please see our <a href="/customer-service?page=payments-pricing">Customer Service policies</a> for additional information regarding purchases, including information regarding payment options, taxes, discount codes, online redemption of Ace Rewards, the tracking, cancellation, and fulfillment of orders, communications regarding your order, Product recalls, and our 30 Day Return Policy. </p><p>There is no charge to use the Online Services, although you will be charged for purchases you make through the Online Services as described in these Terms of Use. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.</p><p><a name="child_section9"></a><strong>9. Delivery Options.</strong> Subject to the limitations and restrictions of the Online Services, the limitations, restrictions, and terms described in the <a href="/customer-service?page=shipping-delivery-pickup-curbside">Customer Service policies</a>, and the payment of any applicable charges, when an order is placed using the Online Services, you have the following options:</p><p><strong>Assembly</strong></p><p>If assembly is available, you may elect to have select Products assembled by a participating Ace Hardware store. Assembly is not available on all Products and is not available for Products shipped to home by carrier. The local Ace Hardware store providing the assembly services is the merchant of record for such services and you must file any claims related to the assembly services, including claims for improper assembly or Products damaged during assembly, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, ASSEMBLY SERVICES. For more information on Product assembly, please review our <a href="/customer-service?page=assembly-information">Customer Service policies</a>.</p><p><strong>Ship to Home</strong></p><p>If shipping is available, you may have the Product(s) shipped by carrier to an address in the United States designated by you, as long as the shipping address is compliant with our applicable shipping restrictions and the Product is shipped either to you at your address or to a bona fide gift recipient at their address. Ship by carrier is not available if you purchase Product assembly. Shipment of Products by carrier is made pursuant to a shipment contract. Risk of loss for and title to such Products will pass to you upon delivery of the Products to the carrier. You agree and acknowledge that you are responsible for filing any claims with carriers for damaged and/or lost shipments. For more information on shipment by carrier, please review our <a href="/customer-service?page=ship-to-home">Customer Service policies</a>.</p><p><strong>Store Pickup</strong></p><p>If store pickup is available, you may pick up the Product(s) at a participating local Ace Hardware store, as indicated in the Online Services. Risk of loss for and title to such Products will pass to you when you pick up the Products from the designated participating Ace Hardware store. For more information on store pickup, please review our <a href="/customer-service?page=free-store-pickup-curbside">Customer Service policies</a>.</p><p><strong>Delivery from Store</strong></p><p>If delivery is available, you may have the Product(s) delivered by a participating local Ace Hardware store to an address designated by you, as long as the delivery address is compliant with our applicable delivery from store restrictions and the Product is delivered to you at your address or to a bona fide gift recipient at their address. Additional service fees may apply to the delivery of some Products, including bulky items. If you don't reside in a participating store's delivery area, extended delivery areas may be available for select eligible Products. If you reside in a participating Ace Hardware store's extended delivery area and order an eligible Product, the store may elect to deliver non-eligible Products included in the same order. However, if you remove the eligible Product from your cart or cancel your order of the eligible Product, delivery from store will no longer be available and you will need to select another available option. Risk of loss for and title to Products delivered from store will pass to you upon the local Ace Hardware store's delivery of the items to the designated delivery address. The local Ace Hardware store providing the delivery services is the merchant of record for such services and you must file any claims related to the delivery services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, DELIVERY SERVICES. For more information delivery from store, please review our <a href="/customer-service?page=delivery-from-store">Customer Service policies</a>. </p><p><strong>Haul Away</strong></p><p>When you purchase a new qualifying grill on the Online Services and have it delivered from store, if haul away is available, you may elect to purchase haul away services and have your old grill hauled away by your participating local Ace Hardware store. The local Ace Hardware store providing the haul away services is the merchant of record for such services and you must file any claims related to haul away services, including claims for damaged and/or lost deliveries, directly with the store. ACE IS NOT RESPONSIBLE FOR, AND SHALL HAVE NO LIABILITY RELATED TO, HAUL AWAY SERVICES. For more information on haul away services, including applicable restrictions and limitations, please review our <a href="/customer-service?page=haul-away">Customer Services policies</a>. </p><p>Please see the Product page for options available to you with respect to each Product you order. Ace, and each local Ace Hardware store providing Products, assembly, delivery, and/or haul away services, may cancel any order, or any portion of any order, at any time for any reason. Assembly, delivery, shipping, store pickup, and haul away of Products are not available outside the fifty (50) United States and the District of Columbia. </p><p><a name="child_section10"></a><strong>10. Promotions.</strong> From time to time, Ace may offer promotional codes, discounts, offers, sweepstakes, contests, and other promotional offers (collectively, "Promotions"). See the rules or terms of each Promotion for applicable limitations, restrictions, expiration dates and other terms. Ace reserves the right to change or cancel a Promotion at any time for any reason without notice. Except as expressly permitted by the terms or rules applicable to a specific Promotion, Promotions may not be copied or transferred. Promotions may not be sold and are not redeemable for cash. </p><p><a name="child_section11"></a><strong>11. Product Information and Other Information.</strong> Ace attempts to ensure that information on the Online Services, including information regarding Products, is accurate.. Despite our efforts, Product information and other information on the Online Services may be inaccurate, incomplete, or out of date. We make no representation regarding the completeness, accuracy, timeliness, usefulness, reliability, or other attributes of such information, and any reliance you place on such information is strictly at your own risk. For example, Products may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on the Online Services. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Product colors may vary, and we do not guarantee that colors will be accurately displayed. If a Product fails to conform to its description on the Online Services, your sole remedy is to return it as set forth in our <a href="/customer-service?page=30-day-return-policy">30 Day Return Policy</a>.</p><p>The Online Services may include content provided by manufacturers, licensors, influencers, aggregators, users and other third parties. All statements and opinions expressed by such third parties are the opinions of such third parties and do not necessarily reflect the opinion of Ace. Ace is not liable to you or any third-party for such content. Please see the <a href="#child_section15">User Generated Content</a> section below for additional terms related to user content.</p><p><a name="child_section12"></a><strong>12. Intellectual Property and Ownership; License.</strong> The Online Services, the design, contents, features, and functionality of the Online Services, and all proprietary and intellectual property rights in the foregoing, are owned or controlled by Ace, its licensors, or other providers of such material, are protected by copyright, trademark and other laws, and may not be copied or used (including in "meta-tags" or "hidden text") except as permitted in these Terms of Use or with the prior written permission of the owner of such material. Conditioned upon your continued compliance with these Terms of Use, Ace grants you a limited, revocable, non-exclusive license to temporarily access, use and display on your device the Online Services solely for your non-commercial personal use and for no other purpose. We reserve all rights in and to the Online Services not expressly granted to you under these Terms of Use. Without limiting the generality of the foregoing, certain trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of Ace. Other trademarks, trade names, service marks, and logos used or displayed on the Online Services are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on the Online Services grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on the Online Services without the written permission of Ace or such third-party owner, as applicable. You may not reproduce or modify the Online Services or the contents of the Online Services in any way or publicly display, perform, or distribute or otherwise use the Online Services or any such content for any public or commercial purpose. You may not use the Online Services if you are the subject of sanctions under U.S. law. This license will automatically terminate if you violate any provision of these Terms of Use. Ace may terminate this license at any time for any reason or no reason, with or without notice to you. Ace's mobile applications are subject to the additional license terms and conditions set forth in the <a href="#child_section25">Mobile Applications</a> section below.</p><p><a name="child_section13"></a><strong>13. Third-Party Links.</strong> From time to time, the Online Services may contain links to websites, applications, platforms, or services that are not owned, operated, or controlled by Ace (collectively the "Third-Party Services"). If you use links to Third-Party Services, including links to websites operated by Ace Hardware stores, you will leave the Online Services. <strong>ALL SUCH LINKS ARE PROVIDED SOLELY AS A CONVENIENCE TO YOU AND YOUR USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK.</strong> Ace is not responsible for and does not endorse or guarantee any Third-Party Services, or any products, services, content, or other information available on any Third-Party Services. </p><p>Please note that the Online Services may contain links to certain sites or functions, including the following, that are operated by third parties, not by Ace, and may be governed by terms different than, or in addition to, these Terms of Use: </p><ul><li>Ace Gift Card Shopping Cart and Purchases (<a href="https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1">https://acehardware.wgiftcard.com/responsive/personalize_responsive/chooseDesign/acehardware/1</a>) </li><li>Ace Handyman Services (<a href="https://www.acehandymanservices.com">https://www.acehandymanservices.com</a>)</li><li>Product review submissions are made available by Power Reviews and are subject to <a href="http://www.powerreviews.com/terms-of-submission-ugc">Power Reviews' Terms of Agreement</a> and <a href="https://www.powerreviews.com/privacy-policy/">Power Reviews' Privacy Policy</a></li></ul><p><a name="child_section14"></a><strong>14. Prohibited Conduct.</strong> You agree to use the Online Services in compliance with these Terms of Use and all applicable laws, regulations, and rules. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You also agree in relation to the Online Services not to: (i) access or attempt to access any information or material by working around any technical features that limit your use of or access to the Online Services; (ii) disrupt or interfere with the proper functioning or security of the Online Services or otherwise cause harm to the Online Services or any equipment or networks; (iii) infringe any intellectual property rights or proprietary rights; (iv) post or otherwise submit any harmful or disruptive software or files, including viruses, spyware, and ransomware; (v) interfere with or inhibit any other user from using and enjoying the Online Services; (vi) violate any applicable laws or regulations; (vii) use any robot, spider, or other programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the Online Services or otherwise monitor or copy any portion of the Online Services; (viii) prepare, compile, scrape, harvest, download, or otherwise use or copy any information from the Online Services, or transmit, provide, or otherwise distribute (whether or not for a fee) such information to any third-party; (ix) transmit spam or other unsolicited or bulk communications; (x) create or use a false identity or contact information for the purpose of misleading Ace or others; (xi) violate the rights (including rights of privacy and publicity) of any person or abuse, defame, harass, stalk, or threaten another; or (xii) conduct a denial of service attack or distributed denial of service attack. In addition to any remedies that Ace may have at law or in equity, if Ace reasonably determines that you have violated or are likely to violate the foregoing prohibitions, or other provisions of these Terms of Use, Ace may take any action Ace deems necessary or advisable to cure, prevent, or address the violation, including referral to law enforcement authorities. Ace will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Ace to disclose the identity of anyone violating the foregoing prohibitions or other provisions of these Terms of Use.</p><p><a name="child_section15"></a><strong>15. User Generated Content.</strong> The Online Services may offer opportunities to post ratings, reviews, comments, photos, and other content (collectively, "User Generated Content"). Your User Generated Content must be truthful and accurate and must not be illegal or violate these Terms of Use (including the provisions regarding <a href="#child_section14">Prohibited Conduct</a> ). Your User Generated Content must not be obscene, vulgar, or otherwise injurious or objectionable. In addition, your User Generated Content must not contain political campaigning, commercial solicitation, URLs, or any form of contact information. You may not mislead as to the origin of any User Generated Content. Please remember that your User Generated Content may be publicly available, and we are under no obligation to treat it as confidential. You must disclose in your User Generated Content (i) if Ace or our representatives provided you with a product, prize, compensation, or anything of value, or (ii) if you are an Ace employee or supplier or are otherwise connected to Ace. Any opinions, advice, or statements contained in User Generated Content are those of the respective authors, not Ace, and Ace is not responsible or liable for User Generated Content posted by you or any other user. You are solely responsible and liable for your User Generated Content. We shall have no obligation to use, return, review, or respond to any User Generated Content. We have the right, but not the obligation, to monitor, edit, post, not post and/or remove any User Generated Content for any reason in our sole discretion. Ace reserves the right to disclose your identity and other information about you to any third-party who claims your User Generated Content infringes their intellectual property rights or violates their right to privacy.</p><p>You hereby grant Ace a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, print, transmit, translate, index, create derivative works from, distribute, display, and otherwise exploit your User Generated Content throughout the world in any media or format, now known or hereafter devised, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any third-party. You hereby grant Ace, and any party authorized by Ace, the right to use the screen name or other name that you submit in connection with such User Generated Content, if we or they choose. You represent and warrant (i) that you own or otherwise control all rights in and to your User Generated Content and have all permissions necessary to grant the above licenses; and (ii) that your User Generated Content does not violate these Terms of Use. </p><p><a name="child_section16"></a><strong>16. Idea Submissions.</strong> Unless expressly invited in writing by Ace (for example, in order to participate in a contest), you agree not to submit any suggestions, ideas, concepts, know-how, techniques, or methods for new, proposed, or improved services, products, or processes ("Submissions") through the Online Services. However, should you do so, you hereby grant Ace, its affiliates, and/or their designees a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, sublicensable, royalty-free license to use such Submissions in any manner and for any purpose whatsoever, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, merchandising, and/or marketing.</p><p><a name="child_section17"></a><strong>17. Digital Millennium Copyright Act Notice Policy.</strong> Ace respects the intellectual property rights of others and asks you to do the same. We comply with the copyright notice and takedown procedures set forth in the Digital Millennium Copyright Act ("DMCA"). It is our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on our Online Services in a way that constitutes copyright infringement, please contact us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the URL or other specific location on the Online Services where the material that you claim is infringing is located; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Ace's designated agent for notice of copyright infringement is:</p><p>General Counsel<br/> Ace Hardware Corporation<br/> 2915 Jorie Boulevard<br/> Oak Brook, IL 60523<br/> Phone: 630-990-6600<br/> Email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="ea89859a9398838d829eaa8b898f828b988e9d8b988fc4898587">[email protected]</a> </p><p>This email address should only be used to report allegations of copyright infringement. Any other communications should be directed to Ace's customer care. Ace reserves the right to disregard a notice that fails to comply with the DMCA. In the event that Ace determines that a DMCA notice lacks validity, Ace may refuse to remove the complained of content at its discretion. Election by Ace to either remove or leave the complained of content does not constitute a legal decision about the validity of your claim of infringement or the possible defenses to a claim. Ace may share DMCA notices and counter-notices submitted to us, including your contact information, with others. By submitting such notices, you agree you have no expectation of privacy with respect to your submission.</p><p><a name="child_section18"></a><strong>18. WARRANTY; DISCLAIMERS.</strong> Certain Products offered for sale on the Online Services may be covered by a manufacturer's warranty. Please see the manufacturer's product documentation for warranty availability and details. Ace, as a retailer, does not offer a warranty on Products.</p><p><strong>TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO ONLINE SERVICES AND THE PRODUCTS AND SERVICES OFFERED OR SOLD ON THE ONLINE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; (ii) THE ONLINE SERVICES ARE PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE"; and (iii) ACE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE ONLINE SERVICES. THE ONLINE SERVICES MAY BE OUT OF DATE AND ACE DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE THE ONLINE SERVICES. PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, IF ANY. ACE DOES NOT WARRANT THAT THE ONLINE SERVICES WILL BE ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME, OR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.</strong></p><p><strong>WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. ACE DOES NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS.</strong></p><p><strong>THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.</strong></p><p><a name="child_section19"></a><strong>19. LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) ACE ASSUMES NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, MOBILE DEVICES, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR DOWNLOADING, INSTALLATION, OR USE OF, ACCESS TO, OR BROWSING THE ONLINE SERVICES OR YOUR DOWNLOADING, INSTALLATION, OR USE OF ANY SOFTWARE, CONTENT, OR MATERIALS FROM THE ONLINE SERVICES; (ii) IN NO EVENT WILL ACE, ACE RETAILERS, ACE SUPPLIERS, AND/OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, AND ASSIGNS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF THE USE OF THE ONLINE SERVICES, PRODUCTS AND SERVICES OFFERED ON THE ONLINE SERVICES, OR ANY WEBSITE, APPLICATION, OR ONLINE OR DIGITAL SITE OR SERVICE LINKED TO OR FROM THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. </strong></p><p><strong>IN THE EVENT OF ANY PROBLEM WITH THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE ONLINE SERVICES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON THE ONLINE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR <a href="/customer-service?page=30-day-return-policy">30 DAY RETURN POLICY</a>. NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO PRODUCTS THAT ARE SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE PROVIDER OR MERCHANT OF RECORD OF SUCH SERVICES.</strong></p><p><strong>THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.</strong></p><p><a name="child_section20"></a><strong>20. Dispute Resolution; Arbitration; Prohibition of Class Actions.</strong> This section is deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act, and you and Ace each agree that this section is intended to satisfy the "writing" requirement of the Federal Arbitration Act.</p><p><strong>YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN US IN CONNECTION WITH THE ONLINE SERVICES OR ANY PRODUCT OFFERED OR SOLD ON THE ONLINE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Online Services, including any Products offered or sold on the Online Services and your use of the Online Services, shall be resolved exclusively through confidential, final, and binding arbitration; provided that either party may file suit in court seeking to enjoin infringement, misappropriation, or misuse of its intellectual property rights. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. </strong></p><p>PRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a disagreement with Ace arising out of, connected to, or in any way related to the Online Services, you will first send a written notice to Ace (a "Demand"). You agree that the requirements of this Dispute Resolution section will apply even to disagreements that may have arisen before you accepted these Terms. You must send the Demand to the following address (the "Notice Address"): Ace Hardware Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand must seek to resolve only your individual Dispute, must be personally signed by you (and not your counsel), and must include any documentation sufficient to support your claim. Within twenty (20) business days of receipt of a Demand, the recipient may request an individualized video or telephone conference which both parties will personally attend (with counsel, if represented). You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until after the period to request a conference expires or, if a conference is requested, 20 business days after the individualized conference. Compliance with this informal dispute resolution procedure section is mandatory and a condition precedent to initiating arbitration. This procedure is essential to providing each of us a meaningful opportunity to resolve disputes informally. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth above. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration if these requirements have not been met.</p><p>ARBITRATION PROCEDURE: If the disagreement stated in the Demand is not resolved to your satisfaction within ten (10) business days after the conference described above (or within ten (10) business days after the time when such a conference may be requested if no conference has been requested), and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association ("AAA"). The arbitration will be conducted under its rules and procedures, including the AAA's Consumer Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules and a form for initiating arbitration proceedings are available on the AAA's website at: <a href="http://www.adr.org">www.adr.org</a>. The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, either you or Ace may elect to have the arbitration conducted by telephone and/or video conference or based solely on written submissions, which election shall be binding on the other party subject to the arbitrator's discretion to require an in-person hearing if the circumstances warrant. Attendance at an in-person hearing may be made by telephone and/or video conference, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law.</p><p>CLASS ACTION WAIVER: <strong>You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise or the Mass Arbitration provisions set forth below are triggered, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect any other person or party. You and Ace further agree that in the event this arbitration agreement is held to be unenforceable for any reason, the prohibitions on class and representative actions and non-individualized relief set forth in this paragraph are severable and shall apply to any claim between you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS. </strong> The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. </p><p>Mass Arbitration:</p><p>If, at any time, 25 or more claimants (including you) submit Demands or seek to file demands for arbitration raising similar claims against Ace, and such circumstances meet the definition and criteria of Mass Filings ("Mass Filing") set forth in National Arbitration & Mediation’s ("NAM") Mass Filing Supplemental Dispute Resolution Rules and Procedures ("NAM’s Mass Filing Rules," available at <a href="https://www.namadr.com/resources/rules-fees-forms/">https://www.namadr.com/resources/rules-fees-forms/</a>), you and Ace agree that the AAA shall not serve as arbitrator and that instead NAM shall administer any Mass Filing claims and the NAM Mass Filing Rules in effect at the time such claim is filed shall apply as modified below. You agree that throughout this process, the parties’ counsel shall meet and confer to discuss modifications to these procedures based on the particular needs of the Mass Filing. You acknowledge and agree that your election to participate in a Mass Filing may result in a delay in the adjudication of your dispute with Ace. Any applicable limitations periods and filing fee deadlines will be tolled while the parties engage in the process set forth below.</p><p>Stage One: Counsel for the claimants and counsel for Ace shall each select 15 claims per side (30 claims total) to be filed and to proceed in individual arbitrations as part of a staged process. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.</p><p>Stage Two: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 20 claims per side (40 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process, subject to any procedural changes the parties agreed to in writing. Each of these individual arbitrations shall be assigned to a different, single arbitrator unless the parties agree otherwise in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and Ace will pay the mediator’s fee.</p><p>Stage Three: If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Ace shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process, subject to any procedural changes the parties agreed to in writing. Any remaining claims shall not be filed or be deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.</p><p>If your Claim is not resolved as part of the staged process identified above, either:</p><p>Option One: You and we may separately or by agreement, opt out of arbitration and elect to have your Claim heard in court consistent with these Terms. You may opt out of arbitration by sending us your individual, personally signed notice of your intention to opt out by certified mail addressed to the Notice Address. Such an opt-out notice must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3. We may opt your Claim out of arbitration by sending an individual, personally signed notice of our intention to opt out to your counsel within 14 days after the expiration of your 30-day opt out period. Counsel for the parties may agree to adjust these deadlines.</p><p>OR</p><p>Option Two: If neither you nor we elect to have your Claim heard in court consistent with Option One, then you agree that your Claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below. Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process. If the number of remaining claims is fewer than 200, then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or be deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of 200 claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the parties are encouraged to meet and confer, participate in mediation, and engage with each other and with NAM (including through a Procedural Arbitrator, as such term is used in the NAM Rules) to explore ways to streamline the adjudication of claims, increase the number of claims to proceed at any given time, promote efficiencies, conserve resources, and resolve the remaining claims.</p><p>A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim will proceed in a court of competent jurisdiction consistent with these Terms.</p><p>You and we agree that each party values the integrity and efficiency of arbitration and wishes to employ the process for the fair resolution of genuine and sincere disputes between the parties. You and we acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases. If any part of this Mass Arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the NAM rules, then the balance of this Mass Arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein unless the lack of such provision would lead this Mass Arbitration provision to fail of its essential purpose.</p><p><a name="child_section21"></a><strong>21. Choice of Law.</strong> These Terms of Use will be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of laws. For any disputes not subject to binding arbitration that arise out of or in connection with these Terms of Use, the Online Services and/or any Product offered or sold on the Online Services, You and Ace hereby irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in Illinois.</p><p><a name="child_section22"></a><strong>22. Indemnity.</strong> You agree to indemnify and hold harmless Ace, its affiliates, and their officers, directors, members, employees, and agents (collectively, the "Ace Indemnitees"), from and against any claims, demands, liabilities, losses or expenses, including attorneys' fees, made against or incurred by the Ace Indemnitees arising out of or in connection with your breach of the Terms of Use, your violation of law or the rights of Ace or any third-party, your User Generated Content, and/or your use of the Online Services.</p><p><a name="child_section23"></a><strong>23. Miscellaneous.</strong> No delay or failure by Ace to enforce any of these Terms of Use shall be a waiver of any of our rights under these Terms of Use. The invalidity or unenforceability of any provision(s) of these Terms of Use shall not affect the validity or enforceability of any other provision. In the event that any provision of these Terms of Use is found to be invalid or unenforceable, these Terms of Use shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Headings and captions are for convenience only and do not affect the interpretation of any of the provisions of these Terms of Use. Any reference to the term "including" means "including, without limitation." You may not use or export the Online Services, or any portion thereof, or any Product offered on the Online Services in violation of applicable law, including U.S. laws and regulations related to exports.</p><p><a name="child_section24"></a><strong>24. Additional Assistance.</strong> If you have any questions or comments, we invite you to contact Ace's customer care department by phone at 888-827-4223 or through the <a href="/customer-service?page=contact-us">Contact Us form</a>.</p><p><a name="child_section25"></a><strong>25. Mobile Applications.</strong> Apple® ("Apple") mobile devices (including iPhone®, iPad®, and Apple Watch® devices): By downloading, installing, or using an Ace mobile application available through the App StoreSM store for your Apple mobile device (the "Licensed Ace Application for iOS"), you agree that your use of such Licensed Ace Application for iOS is subject to and governed by the Apple Terms and Conditions (available at: <a href="http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS">http://www.apple.com/legal/internet-services/itunes/us/terms.html#APPS</a>), including the Licensed Application End User License Agreement. In addition, you agree that Licensor (as defined in the Licensed Application End User License Agreement) and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for iOS. If there is any conflict between the Apple Terms and Conditions, and these Terms and Conditions, the Apple Terms and Conditions will control with respect to your use of a Licensed Ace Application for iOS.</p><p>Android™ mobile devices: By downloading, installing, or using an Ace mobile application through the Google Play™ store for your Android mobile device (the "Licensed Ace Application for Android"), you agree that your use of such Licensed Ace Application for Android is subject to and governed by terms and conditions of the following Licensed Ace Application for Android End User License Agreement:</p><p>LICENSED ACE APPLICATION FOR ANDROID END USER LICENSE AGREEMENT</p><p>The Licensed Ace Application for Android is licensed, not sold, to you by Ace Hardware Corporation ("Licensor"). Your license to the Licensed Ace Application for Android is subject to your prior acceptance of this Licensed Application End User License Agreement ("EULA"), and you agree that the terms of this EULA will apply to each Licensed Ace Application for Android that you license. Licensor reserves all rights in and to the Licensed Ace Application for Android not expressly granted to you under this EULA.</p><p>a. Scope of License: This license granted to you for the Licensed Ace Application for Android by Licensor is limited to a non-transferable license to use the Licensed Ace Application for Android on any Android mobile device ("Android Device(s)") that you own or control and as permitted by the usage rules set forth in Google Play Terms of Service (available at: <a href="https://play.google.com/intl/en_us/about/play-terms.html">https://play.google.com/intl/en_us/about/play-terms.html</a>) (the "Google Play Terms"). Licensor makes no representation or warranty that the Licensed Ace Application for Android will run or function properly on all Android Devices. This license does not allow you to use the Licensed Application on any Android Device that you do not own or control and you may not distribute or make the Licensed Ace Application for Android available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, transfer redistribute, or sublicense the Licensed Ace Application for Android and, if you sell your Android Device to a third-party, you must remove the Licensed Ace Application for Android from the Android Device before doing so. You may not copy (except as expressly permitted by this license), decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Ace Application for Android, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Ace Application for Android). Any attempt to do so is a violation of the rights of the Licensor and its licensors. If you breach this restriction, you may be subject to prosecution and damages. The terms of this license will govern any upgrades provided by Licensor that replace and/or supplement the original Licensed Ace Application for Android, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.</p><p>b. Consent to Use of Data: You agree that Licensor and its vendors may collect and use technical data and related information, including technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Ace Application for Android. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. In addition, you agree that Licensor and its vendors may collect, store, and use information obtained from you or your device, including geolocation information and push notification preferences consistent with your authorization(s), to provide services related to the Licensed Ace Application for Android.</p><p>c. Termination: The license is effective until terminated by you or Licensor. Your rights under this license will terminate automatically without notice from the Licensor if you fail to comply with any term(s) of this license. Upon termination of the license, you shall cease all use of the Licensed Ace Application for Android and destroy all copies, full or partial, of the Licensed Ace Application for Android.</p><p>d. External Services; Third-Party Materials: The Licensed Ace Application for Android may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"). Use of the External Services requires Internet access and use of certain External Services requires you to accept additional terms. You agree to use the External Services at your sole risk and that neither the Licensor nor its agents shall have any liability to you for any External Services. Certain External Services may display, include or make available content, data, information, applications or materials from third parties ("Third-Party Materials") or provide links to certain third-party web sites. By using the External Services, you acknowledge and agree that neither the Licensor nor its agents is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or web sites. Neither the Licensor nor its agents warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or web sites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other web sites are provided solely as a convenience to you. Location data provided by any External Services is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed, or incomplete location data may lead to death, personal injury, property or environmental damage. Neither the Licensor, nor its agents, nor any of its content providers guarantee the availability, accuracy, completeness, reliability, or timeliness of location data or any other data displayed by any External Services. You agree that the External Services contain proprietary content, information and material that is owned by Licensor and/or its agents or licensors, and is protected by applicable intellectual property and other laws, including copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the External Services or in any manner that is inconsistent with the terms of this EULA or that infringes any intellectual property rights of a third-party. No portion of the External Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the External Services, in any manner, and you shall not exploit the External Services in any unauthorized way whatsoever, including using the External Services to transmit any computer viruses, worms, trojan horses or other malware, or by trespass or burdening network capacity. You further agree not to use the External Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that neither Licensor nor its agents is in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the External Services. In addition, External Services and Third-Party Materials that may be accessed from, displayed on or linked to from the Android Devices are not available in all languages or in all countries or regions. Licensor makes no representation that such External Services and Third-Party Materials are appropriate or available for use in any particular location. To the extent you choose to use or access such External Services and Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including applicable local laws. Licensor reserves the right to change, suspend, remove, or disable access to any External Services at any time without notice. In no event will Licensor be liable for the removal of or disabling of access to any such External Services. Licensor may also impose limits on the use of or access to certain External Services, in any case and without notice or liability.</p><p>e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED ACE APPLICATION FOR ANDROID IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED ACE APPLICATION FOR ANDROID AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE LICENSED ACE APPLICATION FOR ANDROID, THAT THE FUNCTIONS CONTAINED IN OR SERVICES PERFORMED OR PROVIDED BY THE LICENSED ACE APPLICATION FOR ANDROID WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED ACE APPLICATION FOR ANDROID OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. </p><p>f. Limitation of Liability: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE LICENSED ACE APPLICATION for Android, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.</p><p>g. You may not use or otherwise export or re-export the Licensed Ace Application for Android except as authorized by United States law and the laws of the jurisdiction in which the Licensed Ace Application for Android was obtained. In particular, but without limitation, the Licensed Ace Application for Android may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Ace Application for Android, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law.</p><p>h. The Licensed Ace Application for Android and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.</p></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="online-security-safety"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Online Security & Safety </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="online-security-safety"><div id="mz-drop-zone-online-security-safety" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Online Security & Safety</h2><p><strong>Fraud Information & Awareness</strong></p><p>Consumers are frequently targeted by criminals using reputable brands to compromise sensitive information.  To help protect customers, we are providing the following fraud prevention information.   </p><p><strong>Safety Tips</strong></p><ul><li>If you're unsure if a phone call or email is really from the company it claims to be, call the number from their legitimate website. Do not call the number that initially called you or one provided in the email.</li><li>Look closely at the sender's email address and embedded URL's. More sophisticated scammers will create fake domains and websites that look nearly identical to the legitimate business.</li><li>Hover your mouse over a link to see the embedded URL. Do not click on the link if the address is different than the display text.</li><li>Be suspicious of unsolicited emails, phone calls, or text messages asking for personal or financial information.</li><li>Never respond to emails or texts from someone you don't know or whose identity you can't confirm.</li><li>Never provide personal or financial information unless you are certain of the identity of the person or business that is contacting you.</li><li>Never open suspicious attachments or links.</li><li>Use <a href="https://www.cisa.gov/secure-our-world/use-strong-passwords">strong passwords </a>and change update passwords on a regular cadence. </li><li>Never send money or other type of monetary payment to someone you don't know.</li><li>Do not deposit a check that is sent to you with instructions to wire money back to the sender or a 3rd party. Banks are required by law to make deposited check funds available within days and identifying a fake check can take several weeks. If a check you deposit turns out to be fraudulent, you will be responsible for paying the bank back.</li><li>Regularly monitor your financial statements to detect any fraudulent charges. If an unauthorized charge is made to your account, immediately contact your bank or account provider.</li></ul><p><strong>Common Email Scams</strong></p><p><u>Phishing Emails</u></p><p>Phishing emails attempt to entice you to click on a link that will take you to a fraudulent website that may seem legitimate. The site may ask you to "login" with your user ID and password so the scammer can then use your login credentials to take over your real account. You may also be asked to input personal or financial information that could expose you to future compromises, financial losses, and/or identity theft. The website could also contain malicious code or the email itself may have an attachment that installs malware on your device.</p><p>Phishing emails may use Ace Hardware’s name and/or logo to make it appear legitimate.</p><p><u>Reward for Completing a Survey</u></p><p>These phishing emails claim they will send a free gift in exchange for completing a survey.   Once the survey is completed, you will be asked to provide payment information for shipping and handling.  Upon doing so, your payment information will be compromised by the fraud subjects.  <strong>Ace Hardware will never ask customers for payment information as part of any survey or promotion.</strong></p><p>If you receive a phishing survey email report it to <a href="/cdn-cgi/l/email-protection#93f5e1f2e6f7d3f2f0f6fbf2e1f7e4f2e1f6bdf0fcfe"><span class="__cf_email__" data-cfemail="9cfaeefde9f8dcfdfff9f4fdeef8ebfdeef9b2fff3f1">[email protected]</span></a> and delete the email.  Please be sure to include the phishing email as an attachment when reporting fraud.</p><p><u>Free Gift Card or Prize Giveaway</u></p><p>These phishing emails claim they are offering a free gift as part of a giveaway. Ace Hardware does not offer these types of promotions and we do not contact our customers through unsolicited email campaigns.</p><p><u>Order Confirmation</u></p><p>You will only receive an order confirmation email if you completed an order on AceHardware.com. If you did not place an order, the email is a scam; the perpetrators are expecting you to be concerned and click on a link in the email without considering its legitimacy. If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware App or go to AceHardware.com.</p><p><u>Gift Card Scams</u></p><p>Ace Hardware gift cards can only be used at Ace Hardware stores and on AceHardware.com and cannot be used to purchase other prepaid or specialty gift cards. No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment. Do not search your gift card balance within search engines. Only check your balance at <a href="https://acehardware.wgiftcard.com/rbc/acehardware">https://acehardware.wgiftcard.com/rbc/acehardware</a> or on the Ace Hardware mobile app.</p><p>Under no circumstances should you provide a gift card number and PIN over the phone or email to an unknown person. The unknown person may try to trick you into buying gift cards and giving them the cards’ account numbers and PINs, which they may then try to use without your knowledge. Never share gift card account numbers or PINs from the back of the card with someone you don’t know.</p><p><br></p><p><strong>Common Gift Card Scams</strong></p><p><u>IRS/Government Scam</u></p><p>Scammers call and claim that they are the Internal Revenue Service (IRS), Social Security Administration (SSA) or another government agency and that the victim owes that agency money. Sometimes the scammers say that the victim will lose their house or will be arrested if they don’t pay immediately. The scammers then instruct the victims to purchase gift cards and give them the gift card numbers over the phone.</p><p>If you owe federal taxes, or think you might owe taxes, hang up and call the IRS at 1-800-829-1040. IRS workers can help you with your payment questions.</p><p>If you don’t owe taxes, call and report the incident to the Treasury Inspector General for Tax Administration at 1-800-366-4484.</p><p>You can also file a complaint with the Federal Trade Commission at<a href="http://ftc.gov"> ftc.gov</a>. Add "IRS Telephone Scam" to the comments in your complaint.</p><p><u>Tech Support Scam</u></p><p>Perpetrators of tech support scams try to trick victims into believing their computers are infected and they need help. Some scammers pretend to be associated with Microsoft, Apple or a familiar security software company such as Norton or McAfee and claim to have detected malware that poses an imminent threat to the person’s computer. Such scammers will often ask for remote access to your computer to run phony diagnostic tests and pretend to discover defects in need of fixing. They’ll pressure you to pay for unnecessary repairs or new software and ask for payment via gift cards.</p><p><br></p><p><strong>SMS (Text Message) Phishing</strong></p><p>Like its email-based counterpart, text message phishing (usually referred to as SMS (Short Message System) phishing or "smishing") uses social engineering tactics to gain access to private information. It may also use Ace Hardware’s name or logo to make it appear legitimate.</p><p><u>Free Gift Card or Prize</u></p><p>Messages of this nature claim they are offering a free prize as part of a giveaway. Ace Hardware does not participate in these types of promotions, and we do not contact our customers through unsolicited text message campaigns.</p><p><u>Reward for Completing a Survey</u></p><p>These messages are similar to the previous example, except they claim they will send a gift in exchange for completing a survey. Customer survey requests that are validly from Ace Hardware are offered at the bottom of an in-store purchase receipt or sent via email to customers who make a Ship to Store or AceHardware.com order.</p><p><u>Order Confirmation</u></p><p>If you place an order on Ace Hardware.com, an order confirmation and receipt will only be sent to you electronically via email and never in a text. If you receive this type of message, you shouldn't open any links or respond and delete it immediately. The perpetrators are expecting you to be concerned and click on a link without considering its legitimacy.</p><p>If you would like to see if an order was placed using your account, sign in directly using the Ace Hardware app or go to <a href="http://www.acehardware.com">acehardware.com</a></p><p><br></p><p><strong><u>How to Report Scams/Fraud</u></strong></p><p>To report it directly to Ace Hardware, send an email to <a href="/cdn-cgi/l/email-protection#dbbda9baaebf9bbab8beb3baa9bfacbaa9bef5b8b4b6"><span class="__cf_email__" data-cfemail="1e786c7f6b7a5e7f7d7b767f6c7a697f6c7b307d7173">[email protected]</span></a>.</p><p>To report it to the Federal Trade Commission (FTC), forward the email to <a href="/cdn-cgi/l/email-protection#aad9dacbc7eadfc9cf84cdc5dc"><span class="__cf_email__" data-cfemail="334043525e734650561d545c45">[email protected]</span></a> or visit their website <a href="http://ftc.gov">ftc.gov</a>.</p><p>To report it to the Anti-Phishing Working Group (APWG), forward the email to <a href="/cdn-cgi/l/email-protection#0a786f7a65787e7a6263796263646d4a6b7a7d6d2465786d"><span class="__cf_email__" data-cfemail="b7c5d2c7d8c5c3c7dfdec4dfded9d0f7d6c7c0d099d8c5d0">[email protected]</span></a>.</p></div></div></div></div></div></div></div></div></div></div></div><div class="clearfix" data-mz-landing-view="contact-us" ><div class="mz-drop-zone-toggle" data-view="how-can-we-help"><h2 class="mz-cs-section-title"><a href="#mz-cs-top">How Can We Help? </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h2><div class="mz-support-dropzone-container col-xs-12" id="how-can-we-help"><div id="mz-drop-zone-how-can-we-help" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">How Can We Help?</h2><p>Thanks for visiting us online. If you ever need any help, please contact us: <p><p>Phone: 888-827-4223 <p>Email: <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="fb989a899e989e958f9e89bb9a989e939a899f8c9a899ed5989496">[email protected]</a> </div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="contact-us"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Contact Us </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="contact-us"><div id="mz-drop-zone-contact-us" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script> (function() { 'use strict'; window.addEventListener('load', function() { // Fetch all the forms we want to apply custom Bootstrap validation styles to var forms = document.getElementsByClassName('needs-validation'); window.formVal = window.formVal || {}; function getFormValues(formId) { var formValues = {}; var form = document.getElementById(formId); formValues.firstName = form.querySelector('input[name=firstName]').value; formValues.lastName = form.querySelector('input[name=lastName]').value; formValues.orderNum = form.querySelector('input[name=orderNum]').value; formValues.phone = form.querySelector('input[name=phone]').value; formValues.email = form.querySelector('input[name=email]').value; formValues.category = form.querySelector('select[name=category]').value; var emailMessage = form.querySelector('textarea[name=emailMessage]').value; // remove credit card / gift card information emailMessage = emailMessage.replace(/[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}/g, ""); // Visa emailMessage = emailMessage.replace(/4(([0-9]{18})|([0-9]{3}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4})|([0-9]{12}))/g, ""); // Mastercard emailMessage = emailMessage.replace(/(?:5[1-5][0-9]{2}(\s*|\s*-\s*)|222[1-9](\s*|\s*-\s*)|22[3-9][0-9](\s*|\s*-\s*)|2[3-6][0-9]{2}(\s*|\s*-\s*)|27[01][0-9](\s*|\s*-\s*)|2720(\s*|\s*-\s*))[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}/g, ""); // American Express emailMessage = emailMessage.replace(/3[47][0-9]{2}((\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{3}|(\s*|\s*-\s*)[0-9]{6}(\s*|\s*-\s*)[0-9]{5})/g, ""); // Discover emailMessage = emailMessage.replace(/6(?:011(\s*|\s*-\s*)|5[0-9]{2}(\s*|\s*-\s*))[0-9]{4}(\s*|\s*-\s*)[0-9]{4}(\s*|\s*-\s*)[0-9]{4}/g, ""); formValues.emailMessage = emailMessage; formValues.confirmation = formId + '-confirmation'; form.reset(); window.formVal = formValues; } function validate(event) { event.preventDefault(); var inputs = document.getElementsByClassName("form-control"); for (var i = 0; i < inputs.length; i++) { inputs[i].classList.add("is-loading"); } var formId = event.currentTarget.id; getFormValues(formId); //window.grecaptcha.execute(document.getElementById( formId + '-recaptcha')); //window.grecaptcha.execute(); window.grecaptcha.enterprise.ready(function () { window.grecaptcha.enterprise.execute("6Le-bQcdAAAAAJjSvvbpv70zv4bh4WQr2k7QSvJf", {action: 'customer_service_submit'}) .then(function(token){onContactUsSubmit(token);}) }); } // Loop over them and prevent submission var validation = Array.prototype.filter.call(forms, function(form) { form.addEventListener('submit', function(event) { if (form.checkValidity() === false) { event.preventDefault(); event.stopPropagation(); form.classList.add('was-validated'); } else if(form.checkValidity() === true) { validate(event); } }, false); }); }, false); })(); function contactSubmitFinished(){ document.getElementById('contactUsCategory').value = ""; document.getElementById('messageLengthTxt').innerText = "0/1500 characters"; document.getElementById('contact-us-form').classList.remove('was-validated'); var inputs = document.getElementsByClassName("form-control"); for (var i = 0; i < inputs.length; i++) { inputs[i].classList.add("placeholder-shown"); inputs[i].classList.remove("is-loading"); } } function onContactUsSubmit(captchaResponse) { window.formVal = window.formVal || {}; var confirmation = document.getElementById(window.formVal.confirmation); if(window.formVal !== null) { require(['modules/api', 'hyprlive'], function(api, Hypr) { function clone(obj) {return JSON.parse(JSON.stringify(obj));} var payload = clone({email: window.formVal.email, firstName: window.formVal.firstName, lastName: window.formVal.lastName, orderNumber: window.formVal.orderNum, phone: window.formVal.phone, category: window.formVal.category, emailMessage: window.formVal.emailMessage, 'g-recaptchaToken': captchaResponse}); api.request( 'post', 'care-center/sendCareCenterEmail', payload ) .then(function(response) { window.formVal = {}; confirmation.innerText = ""; var popupContainer = document.getElementById("contactUsPopupContainer"); popupContainer.style.display = "block"; contactSubmitFinished(); }) .catch(function(err) { confirmation.innerText = ((err && err.errorString) || 'Something went wrong. Please try again.'); contactSubmitFinished(); }); }); } //window.grecaptcha.reset(); } </script><style> .contactus { width: 895px; } .contactus .form-wrapper { background-color:#e5e5e5; background-image:url("http://cdn-tp3.mozu.com/24645-m1/cms/files/50579170-b22f-48e3-a486-c17bfe687d3a"); background-repeat:no-repeat; background-position: top right 40px; padding:20px 20px; } @media(max-width: 991px){ .contactus .form-wrapper { background-image:none; } } .contactus .legal-message{ margin-top: 10px !important; margin-bottom: 5px !important; } .contactus h1 { font-size:18px; line-height:1; margin-bottom:.5em; font-family: 'RobotoSlab-Bold', 'Roboto Slab Bold', 'Roboto Slab', sans-serif; font-weight:700; } .contactus h2 { font-size:18px; line-height:1; margin-bottom: 0; margin-top: 0; font-family: 'RobotoSlab-Bold', 'Roboto Slab Bold', 'Roboto Slab', sans-serif; font-weight:700; } .contactus .margin-top-12{ margin-top: 12px; } .contactus .margin-top-24{ margin-top: 24px; } .contactus p { //margin:0px 0px !important; margin: 0px; } .first-text-wrap { margin-top: 0px !important; } .contactus .text-wrapper { background-color: white; box-shadow: 0px 0px 2px rgba(0, 0, 0, 0.14), 0px 2px 2px rgba(0, 0, 0, 0.12), 0px 1px 3px rgba(0, 0, 0, 0.2); border-radius: 4px; padding:20px 10px; margin-left: 30px; margin-top: 12px; width: 448px; } .contactus .grey-text{ color: #333333; } .contactus .small-text{ font-family: 'OpenSans-Regular', 'Open Sans', sans-serif; font-weight: 400; font-style: normal; font-size: 12px; } .contactus .indent-text{ margin-left: 16px; } .contactus .btn { text-decoration: none; padding: 10px 10px; border: solid black 1px; border-radius: 0 !important; white-space: normal; display: flex; justify-content: center; align-content: center; flex-direction: column; height: 65px; font-size: 13px; } .contactus .send-message-btn { border-width: 0px; width: 182px; height: 48px; border: none; font-family: 'Roboto'; font-weight: 500; font-size: 16px; font-style: normal; color: #FFFFFF; background: #D4002A; box-shadow: 0px 0px 2px rgba(0, 0, 0, 0.14), 0px 2px 2px rgba(0, 0, 0, 0.12), 0px 1px 3px rgba(0, 0, 0, 0.2); border-radius: 4px; } .contactus .view-my-rewards-btn { display: block; background-color: #D40029; width: 316px; height: 48px; font-family: 'Roboto'; font-weight: 500; font-size: 16px; line-height: 24px; color: #FFFFFF; border-radius: 4px; padding: 12px; margin-top: 24px; text-decoration: none; box-shadow: 0 1px 1px 0 rgba(0,0,0,0.14), 0 2px 1px -1px rgba(0,0,0,0.12), 0 1px 3px 0 rgba(0,0,0,0.2); } .contactus .view-my-rewards-btn:hover { box-shadow: 0 4px 5px 0 rgba(0,0,0,0.14), 0 1px 10px 0 rgba(0,0,0,0.12), 0 2px 4px -1px rgba(0,0,0,0.2); } .contactus .view-my-rewards-btn:focus { background-color:#9F001F; } .contactus .view-my-rewards-btn:disabled { background-color:#D1D1D1; color:#fff; } .contactus .view-my-rewards-btn:active { background-color: #D40029; } .contactus .indent{ margin-left: 8px; margin-right: 8px; } .contactus .icon{ font-size: 30px; color:#000; display: inline-block; vertical-align: middle; margin-right: 5px; } .contactus .form-column { padding: 0px 0px; } .contactus .nameInput { width: 194px; padding-right: 10px; } .contactus .formFieldName{ display: inline-block; margin-right: 10px; vertical-align: top; } .contactus input{ width: 400px; height: 45px; background: inherit; background-color: rgba(255, 255, 255, 1); box-sizing: border-box; border-width: 1px; border-style: solid; border-color: #8B8B8B; border-radius: 4px; -moz-box-shadow: none; -webkit-box-shadow: none; box-shadow: none; font-family: 'Open Sans', sans-serif; font-weight: 400; font-style: normal; text-align: left; margin: 0px 0px !important; } .contactus .categorySelect { width: 400px; margin-right: 10px; border-width: 1px; border-style: solid; border-color: #8B8B8B; border-radius: 4px; } .contactus .subjectMsg { margin-top: 10px !important; } .contactus .subjectMsg .link-anchor{ text-decoration: underline; cursor: pointer; } .contactus .categorySelectFormGroup{ width: 289px; } .contactus .emailMessageTxtArea { width: 400px; height: 172px; resize: none; margin-right: 10px; margin-top: 10px; border-width: 1px; border-style: solid; border-color: #8B8B8B; border-radius: 4px; } .contactus .emailMessageTxtArea::placeholder { color: #515151 !important; } .contactus .emailAddress{ display: inline-block; vertical-align: middle; } .contactus .contact-us-success-popup { border-width: 0px; position: absolute; //display: none; left: 44%; top: 35%; width: 425px; height: 268px; background: inherit; background-color: rgba(255, 255, 255, 1); box-sizing: border-box; border-width: 1px; border-style: solid; border-color: rgba(121, 121, 121, 1); border-radius: 0px; -moz-box-shadow: none; -webkit-box-shadow: none; box-shadow: none; text-align: center; } .contactus .contact-us-ace-rewards-popup { border-width: 0px; position: absolute; //display: none; left: 37%; top: 20%; width: 560px; height: 565px; background: inherit; background-color: rgba(255, 255, 255, 1); box-sizing: border-box; border-width: 1px; border-style: solid; border-color: rgba(121, 121, 121, 1); border-radius: 0px; -moz-box-shadow: none; -webkit-box-shadow: none; box-shadow: none; text-align: center; padding-left: 24px; padding-right: 24px; } .contactus .ace-rewards-pop-up-txt{ font-size: 16px; line-height: 24px; font-family: "Roboto"; text-align: left; } .contactus .ace-rewards-pop-up-title{ font-size: 20px; line-height: 28px; font-family: "Roboto"; text-align: left; color: #d40029; font-weight: 600; margin-top: 20px; } .contact-us-pop-up-container{ position: fixed; width: 100%; height: 100%; left: 0; top: 0; background: rgba(0, 0, 0, .5); z-index: 250; display: none; } .contact-us-thank-you-text{ font-family: 'RobotoSlab-Bold', 'Roboto Slab Bold', 'Roboto Slab', sans-serif; font-weight: 700; font-style: normal; font-size: 20px; margin-top: 50px !important; } .contact-us-success-text{ margin-top: 10px !important; } .contact-us-message{ padding: 0px !important; } .contact-us-popup-plane{ font-size: 93px !important; margin-top: 15px; margin-left: -20px; } .contact-us-popup-close{ font-size: 25px !important; float: right; margin: 5px; cursor: pointer; } .contact-us-ace-rewards-popup-close{ font-size: 25px !important; float: right; margin-top: 10px; margin-right: -10px; cursor: pointer; } .contactus .awesome-select-icon{ top: 40% !important; right: -90px !important; } .contactus .error-border{ border-color: #d40029; } .contactus .error-color{ color: #d40029; } .contactus .was-validated .form-control:invalid{ border-color: #d40029; } .contactus .invalid-feedback { display: none; margin-top: .25rem; color: #d40029; font-size: 12px; } .contactus .aceRewards-card-coupon{ float: left; width: 316px; margin-top: 24px; -webkit-filter: drop-shadow(1px 1px 0 #D40029) drop-shadow(-1px -1px 0 #D40029); filter: drop-shadow(1px 1px 0 #D40029) drop-shadow(-1px -1px 0 #D40029); } .contactus .or-divider{ width: 100%; text-align: center; border-bottom: 1px solid #AAAAAA; line-height: 0.1em; margin-top: 32px; } .contactus .or-divider span{ background: white; padding: 0 10px; font-size: 16px; font-family: Roboto; } .contactus .call-us-title{ display: inline; } .call-us-number { display: inline; margin-left: 9px !important; } .contactus .field label { color: #515151 !important; } @media only screen and (min-width: 1880px){ .contactus .btn { width: 180px; } } @media only screen and (max-width: 1300px) { .contactus .form-wrapper { background-position: top right -10px; } } @media only screen and (max-width: 992px) { .contactus .form-wrapper { background-position: top right -10px; } } @media only screen and (max-width: 768px) { .contactus { width: 100% !important; } .contactus .form-wrapper { padding:20px 15px; background-image:none; background-color:white; padding: 0px !important; } .contactus .text-wrapper { margin-left: 0px; //padding: 0px !important; width: 100% !important; } .contactus .btn { margin-top: 10px; margin-left: 15px; height: 45px; width: 330px; } .contactus .indent{ margin-left: 0px; } .contactus .formfield { width: 100% !important; } .contactus .field{ width: 100% !important; } .contactus input{ width: 100% !important; } .contactus .categorySelect { width: 100% !important; } .contactus .emailMessageTxtArea { width: 100% !important; } .contactus .categorySelectFormGroup { width: 100% !important; } .contactus .contact-us-success-popup { margin-left: 15px; left: 0%; top: 30%; width: 330px; } .contactus .contact-us-ace-rewards-popup { padding-left: 16px; padding-right: 16px; left: 0%; width: 100%; height: 590px; top: 15%; } } @media only screen and (max-width: 992px){ .contactus .text-wrapper { margin-left: 0px; } } </style><div class="contactus"><div class="row"><div class="col-xs-12 col-md-12 form-wrapper"><div class="col-xs-12 col-md-12 col-lg-7 text-wrapper"><div class="indent"><h2 class="contact-us-title">Email Us</h2><p class="small-text">Fields are required unless called out as optional.</p><div id="contactUsPopupContainer" class="contact-us-pop-up-container"><div id="contactUsSuccessPopup" class="contact-us-success-popup"><i class="fa fa-times contact-us-popup-close"></i><p class="contact-us-thank-you-text">Thank you!</p><p class="contact-us-success-text">Your request has been submitted.</p><i class="fa fa-paper-plane contact-us-popup-plane"></i></div></div><div id="contactUsAceRewardsPopUp" class="contact-us-pop-up-container"><div class="contact-us-ace-rewards-popup"><i class="fa fa-times contact-us-ace-rewards-popup-close"></i><p class="ace-rewards-pop-up-title">Find your Ace Rewards number</p><p class="ace-rewards-pop-up-txt margin-top-12" >Your Ace Rewards number can be found in the Ace Rewards section within My Account. You will be required to sign in or create an online account to see your Ace Rewards information. </p><a class="view-my-rewards-btn" role="button" href="/ace-rewards">View my Ace Rewards</a><div class="or-divider"><span>OR</span></div><p class="ace-rewards-pop-up-txt margin-top-24">Your Ace Rewards number can be found on any Ace Rewards coupon you received in the mail.</p><img class="aceRewards-card-coupon" src="/resources/images/AceRewards_card_coupon.png"></div></div><span id="contact-us-form-confirmation" class="mz-popover-message contact-us-message col-md-12"></span><form id="contact-us-form" class="needs-validation" novalidate><div class="form-row"><div class="form-column"><div class="form-group"><div class="formfield formFieldName"><div class="field"><input required class="nameInput placeholder-shown show-loading-animation form-control form-control-required" data-mz-value="firstName" name="firstName" type="text" placeholder="" id="contactUsFirstName" maxlength="100" value=""><label class="contact-us-label" for="contactUsFirstName">First Name</label></div><div class="invalid-feedback"> First Name Required </div></div><div class="formfield formFieldName"><div class="field"><input required class="nameInput placeholder-shown show-loading-animation form-control form-control-required" name="lastName" type="text" placeholder="" id="contact-us-last-name" maxlength="100" value=""><label for="contact-us-last-name">Last Name</label></div><div class="invalid-feedback"> Last Name Required </div></div></div><div class="formfield"><div class="field"><input required class="placeholder-shown show-loading-animation form-control form-control-email form-control-required" name="email" type="text" placeholder="" id="contact-us-email" maxlength="150" value=""><label for="contact-us-email">Email</label></div><p class="small-text grey-text indent-text">We will use this email to reply to your inquiry.</p><div class="invalid-feedback"> Email Required </div></div><div class="formfield"><div class="field"><input required class="show-loading-animation placeholder-shown form-control form-control-required" name="phone" type="tel" placeholder="" id="contactUsPhone" maxlength="14" value=""><label for="contactUsPhone">Phone Number</label></div><p class="small-text grey-text indent-text">We will only call you if needed.</p><div class="invalid-feedback"> Phone Number Required </div></div><div class="form-group categorySelectFormGroup select font-awesome clearfix"><div class="formfield"><div class="field"><span class="awesome-select-icon stateArrowDownIcon"><i class="fa fa-angle-down"></i></span><select required id="contactUsCategory" placeholder="Subject" class="show-loading-animation placeholder-shown form-control categorySelect" name="category"><option value="" disabled selected></option><option value="Order Cancellations">Order Cancellations</option><option value="Order Returns">Order Returns</option><option value="Order Status">Order Status</option><option value="Password Reset">Password Reset</option><option value="Products">Products</option><option value="Promotions">Promotions</option><option value="Acehardware.com Account">Acehardware.com Account</option><option value="Ace Rewards">Ace Rewards</option><option value="Store Locator">Store Locator</option><option value="In-Store Experience">In-Store Experience</option><option value="Ace Gift Cards">Ace Gift Cards</option><option value="Website Errors">Website Errors</option><option value="Consumer Privacy">Consumer Privacy</option><option value="Mobile App">Mobile App</option><option value="Employment Opportunities">Employment Opportunities</option><option value="Supplier Inquiry">Supplier Inquiry</option><option value="Store Services">Store Services</option><option value="Tax Questions">Tax Questions</option><option value="Other">Other</option></select><label for="contactUsCategory" class="selectLabel">Subject</label></div><div class="invalid-feedback"> Subject Required </div></div></div><div hidden id="passwordResetMsg" class="subjectMsg"><p>Forgot your password? <a href="/user/forgotpassword?signinEmail">Reset Your Password</a></p></div><div hidden id="storeLocatorMsg" class="subjectMsg"><p>Need to find your closest Ace? <a href="/store-locator">View Store Locator</a></p></div><div hidden id="aceRewardsMsg" class="subjectMsg"><p>Forgot your Ace Rewards number? <span class="link-anchor">Find Your Number</span></p></div><div hidden id="orderCancelationMsg" class="subjectMsg"><p>Need to cancel your order? <a href="/track-order">Request Cancellation</a></p></div><div hidden id="orderStatusMsg" class="subjectMsg"><p>Need your order status? <a href="/track-order">Track Your Order</a></p></div><div hidden id="employmentOpportunitiesMsg" class="subjectMsg"><p>Looking for job opportunities at Ace? <a href="/careers">View Careers</a></p></div><div hidden id="orderNumFormGroup" class="form-group"><div class="formfield"><div class="field"><input class="placeholder-shown show-loading-animation form-control" name="orderNum" type="text" placeholder="" id="contact-us-order-num" maxlength="80" value=""><label for="contact-us-order-num">Order # Reference (optional)</label></div></div></div><div class="form-group"><div class="formfield"><textarea required class="show-placeholder show-loading-animation form-control emailMessageTxtArea form-control-required" id="emailMessageTxtArea" maxlength="1500" name="emailMessage" rows="3" placeholder="Email Message (1500 character limit)"></textarea></div><p id="messageLengthTxt" class="small-text grey-text indent-text">0/1500 characters</p><div class="invalid-feedback"> Email Message Required </div></div></div></div><p class="small-text legal-message">Please do not include any financial information such as credit card or gift card number.</p><div id="contact-us-form-recaptcha" class="g-recaptcha" data-sitekey="6LcuL8YUAAAAAMual6PxHKQWM6qsawXkeN3FIqpu" data-callback="onContactUsSubmit" data-size="invisible"></div><button type="submit" id="sendMsgBtn" data-mz-form-id="contact-us-form" class="send-message-btn">Send Message</button></form></div></div><div class="col-xs-12 col-md-12 col-lg-7 text-wrapper"><div class="indent"><h2 class="contact-us-title call-us-title">Call Us</h2><p class="call-us-number">1-888-827-4223</p><p>Representatives are available to serve you.<br /></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="mz-drop-zone-toggle" data-view="frequently-asked-questions"><h3 class="mz-cs-subtitle col-xs-12"><a href="#mz-cs-top">Frequently Asked Questions </a><span class="mz-support-row-toggle pull-right"><i class="sprite-plusRed-3"></i><i class="sprite-minusRed-3"></i></span></h3><div class="mz-support-dropzone-container col-xs-12" id="frequently-asked-questions"><div id="mz-drop-zone-frequently-asked-questions" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><style> .customer-service-section{ font-family: "Open Sans"; color:#666666; } .customer-service-title{ font-family: "Roboto Slab"; } .bold{ font-weight: 700; } .underline{ text-decoration: underline; } </style><div class="customer-service-section" ><h2 class="customer-service-title">Frequently Asked Questions</h2><p class="bold">Q. Do I pay online or in store? <p>A. Your payment is submitted online. <p class="bold">Q. Can I check the status of my order? <p>A. Yes. If you have an acehardware.com account, simply log in <a href="/user/login">here</a> and click on order history. If you do not have an acehardware.com account, you will have a shipment tracking number located on your confirmation email for ship to home orders. If you have any other questions about your order, email Customer Care <a href="/customer-service?page=contact-us">here</a>. <p class="bold">Q. Who do I contact if I have questions or want to return my purchase?</p><p>A. Please contact Customer Care <a href="/customer-service?page=contact-us">here</a> or visit your local store for a return. You can find your local store <a href="/store-locator">here</a>. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. You must have your receipt. Gas powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials. Assembled items are not returnable. For additional information regarding returns, please click <a href="/customer-service?page=easy-returns">here</a>.</p><p class="bold">Q. What if I need to return an item due to it being defective?</p><p>A. Please return the item to the store that made the delivery and make sure to have your receipt.</p><p class="bold">Q. What if I have to cancel my Ship to Home order after it's already on the way?</p><p>A. Unfortunately you are unable to cancel your ship to home order if it is already on its way to you. If you wish to return the item(s) once received, please return to your nearest Ace store. You can find your local store <a href="/store-locator">here</a>. You must have your receipt.</p><p class="bold">Q. What if I have to cancel my order?</p><p>A. Please visit our <a href="/customer-service?page=cancellations">Cancellations</a> page for more information on how to cancel your order.</p><p class="bold">Q. What if I have to cancel my Deliver from Store order after it's already on the way?</p><p>A. For Deliver from Store orders, you may attempt to cancel the delivery before the order is out for delivery by calling the store delivering your package, however this will vary by store.</p><p class="bold">Q. What if I can’t find my password or need to reset it?</p><p>A. You can reset your password <a href="/user/forgotpassword?signinEmail">here</a>.</p><p class="bold">Q. Where can I find a store location?</p><p>A. Please visit our store locator <a href="/store-locator">here</a>.</p><p class="bold">Q. Where can I find if a product is excluded from a promotion?</p><p>A. Please visit our "Exclusions" page <a href="/customer-service?page=exclusions">here</a>.</p><p class="bold">Q. How long does a Free Store Pick up – Fulfilled from Store order take to process? <p>A. Free Store Pick up – Fulfilled from Store order processing time is dependent on store hours of operation and product availability. Typically an in stock item is available for pickup within 2 hours of placing your order. <p class="bold">Q. How will I know when to pick up my items at the store? <p>A. You will receive a "Ready for Pickup" email. This email will indicate that the item(s) are ready to be picked up at the store. <p class="bold">Q. How long will the store hold my order? <p>A. Typically a store will hold your order for 5 days. <p class="bold">Q. What do I need when I go to my local Ace to pick up my order? <p>A. You will need the following items: <li> Receipt with Order Number</li><li> Photo Identification</li><p class="bold">Q. How long does it take to receive my In Stock in Warehouse order? <p>A. In Stock in Warehouse orders typically take 1-7 business days to arrive depending on your location. Please note, business days are Monday - Friday, excluding federal holidays within the United States. Your order will indicate the date the items will be available. <p class="bold">Q. Is there a shipping charge on Ship-to-Home orders? <p>A. Yes, there are shipping charges associated with Ship-to-Home orders. Shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout. <p class="bold">Q. Does Ace offer expedited shipping options? <p>A. Yes, Ace offers Next Day and Second Day shipping options in addition to Standard Ground. <p class="bold">Q. How long does it take to receive my Ship-to-Home order? <p>A. Next Day Shipping (Arrives Next Business Day), Second Day Shipping (Arrives within 2 Business Days) and Standard Ground Shipping (Arrives in 3 to 8 Business Days) *Total delivery time includes processing and carrier transit time for all 50 states. <p>*Note: Due to COVID 19 and high demand, shipping times may be delayed. <p>Please note, business days are Monday - Friday, excluding federal holidays within the United States. Most items may be shipped to all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground. <p class="bold">Q. How quickly can you Deliver from Store? <p> A. Please refer to the product page for the earliest delivery option. <p class="bold">Q. What items are eligible for Deliver from Store? <p>A. Not all items are eligible for delivery. If an item is available for Deliver from Store, it will be indicated on the product page and in the cart. <p class="bold">Q. Can I have some items delivered, some items shipped to store and other items shipped to my home? <p>A. Yes! <p class="bold">Q. Can I have some items delivered and others for pick-up at the store the same day? <p>A. Yes, you may choose In Store Pickup on some items in your order, while choosing Delivery from Store on others in the same cart. All Delivery items in a single order must be delivered to the same location <p class="bold">Q. I was able to choose Deliver from Store while shopping, but when I tried to check out, it was no longer an option. Why? <p>A. The delivery address you entered may not have been within the Delivery radius of the store you selected. <p class="bold">Q. Do you have a contact phone number?</p><p>A. Yes. We can be reached at <a href="tel:888-827-4223">888-827-4223</a>. Alternatively, you can contact the Care Center through the form located <a href="/customer-service?page=contact-us">here</a>.</p></div></div></div></div></div></div></div></div></div></div></div><div id="page-landing" class="clearfix"><div class="mz-drop-zone-toggle mz-cs-desktop-expand" data-view="page-landing"><div class="mz-support-dropzone-container col-xs-12" id="page-landing"><div id="mz-drop-zone-page-landing" class="mz-drop-zone" ></div></div></div></div></div></div></div></div><div id="mz-drop-zone-body-bottom" class="mz-drop-zone" ></div><div class="footer-offest col-md-offset-9"></div><div class="footer-dropdown col-xs-12"><div id="mz-drop-zone-dropdown" class="mz-drop-zone" ><div class="mz-cms-row" data-widget="{"title":"Dropzone"}" ><div class="mz-cms-col-12-12" style="width:"><div class="mz-cms-block" ><div class="mz-cms-content"><div class="mz-content-widget-wrap"><div class="mz-content-widget-inner-wrap"><br><style> .holidayMenuItem.cursorStopped ul.menu { display: block !important; } .holidayMenuItem > a { color: #c76232 !important; display: flex !important; align-items: center; font-weight: 800 !important; } .holidayMenuItem a img { height: 22px; width: 22px; margin-left: 8%; margin-bottom: 4px; } .holidayMenuItem .mz-subnav-item:hover { background-color: #eee; } .addlNavItemShow { display: block; } @media(max-width: 1024px) { .holidayMenuItem a { color: #c76232 !important; display: flex !important; align-items: center; font-weight: 800 !important; } .holidayMenuItem .mz-sitenav-item-inner { width: 100%; } .holidayMenuItem a img { height: 28px; width: 28px; } } </style><script> // add grills and smokers to MOBILE and DESKTOP menu if(document.querySelectorAll(".firstLevelSidebarItem")[0]){ document.querySelectorAll(".firstLevelSidebarItem")[0].insertAdjacentHTML('beforebegin', '<li class="mz-sitenav-item"><div class="mz-sitenav-item-inner"><a class="mz-sitenav-link mz-sitenav-category" href="/departments/outdoor-living/grills-and-smokers">Grills & Smokers</a></div></li>'); } if(document.querySelectorAll(".mz-subnav-item.firstLevelItem.megamenu-item")[0]){ document.querySelectorAll(".mz-subnav-item.firstLevelItem.megamenu-item")[0].insertAdjacentHTML('beforebegin', '<li class="mz-subnav-item megamenu-item-link grillsSmokersMenuItem"><a href="https://www.acehardware.com/departments/outdoor-living/grills-and-smokers" style="font-weight:400;">Grills & Smokers</a></li>'); } // add holiday decorations nav item to MOBILE and DESKTOP navs if(document.querySelectorAll('#firstLevelSidebarConatiner > ul > li')[6]){ document.querySelectorAll('#firstLevelSidebarConatiner > ul > li')[6].insertAdjacentHTML('beforebegin', '<li class="mz-sitenav-item holidayMenuItem" style="padding: 4px 8px 4px 42px !important;"><div class="mz-sitenav-item-inner"><a href="/departments/home-and-decor/holiday/halloween-and-harvest-decor" class="mz-sitenav-link">Holiday Decorations <img src="https://cdn-tp3.mozu.com/24645-m1/cms/files/092223-jack-o-lantern.svg" alt="Holiday Decor"></a></div></li>'); } if(document.querySelector('.menu-head.mz-sitenav-item .mm-brand-container')){ document.querySelector('.menu-head.mz-sitenav-item .mm-brand-container').insertAdjacentHTML('beforebegin', '<li class="mz-subnav-item firstLevelItem megamenu-item holidayMenuItem"><input type="checkbox" class="menuToggle-Checkbox" id="navToggle-Holiday_Decor"><label class="menuToggle-label menuLabelToggle" for="navToggle-Holiday_Decor" style="display: none">showAll</label><a data-categorycode="0080113" href="https://www.acehardware.com/departments/home-and-decor/holiday/halloween-and-harvest-decor">Holiday Decorations <img src="https://cdn-tp3.mozu.com/24645-m1/cms/files/092223-jack-o-lantern.svg" alt="holiday decor"></a><ul class="menu" data-categorycode="0080113" data-mz-mm-flyout="" style="display: none;"><li class="mz-subnav-item-title"> Holiday Decorations </li><li class="mz-subnav-item"><a href="https://www.acehardware.com/departments/home-and-decor/holiday/halloween-and-harvest-decor">Halloween Decorations</a></li><li class="mz-subnav-item"><a href="https://www.acehardware.com/departments/home-and-decor/holiday">Christmas Decorations</a></li></ul></li>'); } </script><style> @media (min-width: 768px) and (max-width: 991px){ .link-list-widget { min-height: 320px; } } </style></div></div></div></div></div></div></div></div><div class="email-signup col-sm-hidden col-md-8 col-md-offset-2 hide"><div class="signup col-sm-hidden col-md-12"><div class="close-row col-sm-hidden col-md-12"><a class="close-modal col-sm-hidden col-md-0 col-md-offset-12" style="color: #000;"><i class="icon close"></i></a></div><div class="col-sm-hidden col-md-12"><img alt="Ace The Helpful Place" data-src="//cdn-tp3.mozu.com/24645-37138/resources/images/ace/ace_logo.png" class="col-sm-hidden col-md-2 lazy"><noscript><img alt="Ace The Helpful Place" src="//cdn-tp3.mozu.com/24645-37138/resources/images/ace/ace_logo.png" class="col-sm-hidden col-md-2"></noscript><p class="signup-text col-sm-hidden col-md-8 call">Need help? Call <span class="signup-phone">1-866-290-5334</span></p></div><form name="mz-signupform" class="col-sm-hidden col-md-12 signup-form" method="post"><span class="title col-sm-hidden col-md-12">Email Sign-Up</span><div class = "signup-text col-sm-hidden col-md-7">Be the first to hear about special offers, events, popular new items and helpful home improvement tips.</div><hr class="divider"><section data-mz-role="signup-form" class="mz-signup-form col-sm-hidden col-md-12"><div class="col-md-6 left-form"><p class="col-sm-hidden col-md-12 signup-text">Email:<span class="required">*</span></p><input aria-label="email signup" class="col-sm-hidden col-md-12" name="email" data-mz-signup-email type="email" /><p class="col-sm-hidden col-md-12 signup-text">Confirm Email:<span class="required">*</span></p><input aria-label="confirm email signup" class="col-sm-hidden col-md-12" name="confirm-email" data-mz-signup-email type="email" /><p class="col-sm-hidden col-md-12 signup-text">First Name:<span 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class="hmm-wrapper"><div class="installation-step-indicator hidden-xs hidden-sm"><span class="tab pro-location step contact-info current-step">Contact Info</span><span class="delimiter"><i class="far fa-chevron-right"></i></span><span class="tab pro-location step project-location">Project Location </span><span class="delimiter"><i class="far fa-chevron-right"></i></span><span class="tab pro-info step project-info">Project Info</span><span class="delimiter"><i class="far fa-chevron-right"></i></span><span class="tab pro-schedule step schedule-day">Schedule</span></div><div class="installation-step-container"><form id="ahsForm"><div class="contact-info step-content current-step" style="top:10px"><div class="content-section"><p class="quesTag">Your contact information:</p><div class="row"><div class="col-md-6 col-xs-6 input-holder"><input class="your-firstName show-placeholder placeholder-shown" type="text" name="firstName" placeholder="First name" data-mz-value="yourFirstName" 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class="mz-validationmessage" data-mz-validationmessage-for="yourEmail"></span></div></div><div class="clear-fix"></div></div><div class="bottom-section hidden-xs"><button type="button" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div></div><div class="project-location step-content"><div class="content-section"><p class="quesTag">Where will the work be done?</p><div class="row"><div class="col-md-12 col-xs-12 input-holder"><input class="project-address show-placeholder placeholder-shown" type="text" name="address1" placeholder="Address" data-mz-value="projectAddress" aria-label="Address"><span class="mz-validationmessage" data-mz-validationmessage-for="projectAddress"></span></div><div class="col-md-12 col-xs-12 input-holder"><input class="project-city show-placeholder placeholder-shown" type="text" name="city" placeholder="City" data-mz-value="projectCity" aria-label="City"><span class="mz-validationmessage" data-mz-validationmessage-for="projectCity"></span></div><div class="col-md-4 col-xs-6 input-holder"><select id="state-pop" class="project-state" name="state" data-mz-value="projectState"><option disabled="disabled" selected="selected" > State</option><option value="AL" >Alabama</option><option value="AK" >Alaska</option><option value="AZ" >Arizona</option><option value="AR" >Arkansas</option><option value="CA" >California</option><option value="CO" >Colorado</option><option value="CT" >Connecticut</option><option value="DE" >Delaware</option><option value="DC" >District Of Columbia</option><option value="FL" >Florida</option><option value="GA" >Georgia</option><option value="HI" >Hawaii</option><option value="ID" >Idaho</option><option value="IL" >Illinois</option><option value="IN" >Indiana</option><option value="IA" >Iowa</option><option value="KS" >Kansas</option><option value="KY" >Kentucky</option><option value="LA" >Louisiana</option><option value="ME" >Maine</option><option value="MD" >Maryland</option><option value="MA" >Massachusetts</option><option value="MI" >Michigan</option><option value="MN" >Minnesota</option><option value="MS" >Mississippi</option><option value="MO" >Missouri</option><option value="MT" >Montana</option><option value="NE" >Nebraska</option><option value="NV" >Nevada</option><option value="NH" >New Hampshire</option><option value="NJ" >New Jersey</option><option value="NM" >New Mexico</option><option value="NY" >New York</option><option value="NC" >North Carolina</option><option value="ND" >North Dakota</option><option value="OH" >Ohio</option><option value="OK" >Oklahoma</option><option value="OR" >Oregon</option><option value="PA" >Pennsylvania</option><option value="RI" >Rhode Island</option><option value="SC" >South Carolina</option><option value="SD" >South Dakota</option><option value="TN" >Tennessee</option><option value="TX" >Texas</option><option value="UT" >Utah</option><option value="VT" >Vermont</option><option value="VA" >Virginia</option><option value="WA" >Washington</option><option value="WV" >West Virginia</option><option value="WI" >Wisconsin</option><option value="WY" >Wyoming</option></select><span class="awesome-select-icon state-arrow"><i class="far fa-angle-down"></i></span><span class="mz-validationmessage" data-mz-validationmessage-for="projectState"></span></div><div class="col-md-8 col-xs-6 input-holder"><input class="project-zipcode show-placeholder placeholder-shown" type="number" readonly="readonly" name="emailType" placeholder="Zip Code" data-mz-value="projectZipcode" style="margin-top:10px" aria-label="Zip Code"><span class="mz-validationmessage" data-mz-validationmessage-for="projectZipcode"></span></div></div><div class="clear-fix"></div></div><div class="bottom-section hidden-xs"><div class="left-btn"><button type="button" data-mz-action="back" class="mz-button back-btn"><i class="far fa-chevron-left"></i> Back</button></div><div class="right-btn"><button type="button" 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class="quesTag">Choose a few times that work best for you:</p><div class="schedulingTime"><div class="steps-section col-md-5 col-xs-12"><div class="scheduled-indicator not-scheduled active" data-step="1" data-mz-action="dateSelected"><span class="not-scheduled">1</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div><div class="scheduled-indicator not-scheduled" data-step="2" data-mz-action="dateSelected"><span class="not-scheduled">2</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div><div class="scheduled-indicator not-scheduled" data-step="3" data-mz-action="dateSelected"><span class="not-scheduled">3</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div><div class="choose-option"><div class="instructions" style="white-space:normal"><p class="schedule-text">Scheduling your project is easy!</p><p class="choose-text">Simply choose date & time option(s) that fit 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Rest assured, we'll call to confirm.</p></div><div id="schedulingDays"></div></div></div><div class="calender-section mz-confirmation col-md-7 col-xs-12"><p><label class="input-group-btn" for="datepicker"><span class="sr-only">Date Picker</span><i class="col-md-2 fa fa-calendar" aria-hidden="true"></i></label><input type="text" id="datepicker" class="col-md-10 col-xs-12 show-placeholder" readonly="readonly" placeholder="Select a date" aria-label="Selected Date"></p><p class="select-date-error mz-validationmessage">Please select date to proceed.</p><div class="timing-section"><a class="morning-session schedule-session" data-session="morning">Morning<br>8am-12pm </a><a class="after-session schedule-session" data-session="afternoon">Afternoon<br>12pm-5pm</a></div><p class="select-session-error mz-validationmessage"></p></div><div class="col-xs-12 text-right hidden-lg hidden-xl hidden-md"><button type="button" id="ahsMobileNextButton" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div></div><p class="continue-link col-xs-12 col-md-12"><a href="javascript:void(0);" data-mz-action="submitWithoutDate">Continue without selecting times</a></p></div><div class="bottom-section hidden-xs"><div class="left-btn"><button type="button" data-mz-action="back" class="mz-button back-btn"><i class="far fa-chevron-left"></i> Back</button></div><div class="right-btn"><button type="button" id="ahsNextButton" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div></div></div><div class="hidden-lg hidden-xl hidden-md mobile-submit"><button type="button" class="ace-red mz-button" data-mz-action="mobileSubmit">Submit</button></div></form></div></div></div><div class="service-unavailable hide"><div class="modal-body"><h2 class="errorTxt">We're sorry, there isn’t an Ace Handyman Services in your area yet.</h2></div></div><div class="get-estimation-success hide"><div class="modal-body align-center"><p class="thanks-text">Thank you!</p><p class="final-text">We'll reach out to you shortly to discuss your project and answer any questions you may have.</p><p><button class="aceRed" data-dismiss="modal">Close</button></p></div></div><div id="ahsFormModal" class="ahs-form confirmation-hmm-zip section-hide"><form id="proForm"><div class="hmm-zip-row hide"><div class="postalTxt no-padding"><input placeholder="Enter Zip code" class="show-placeholder placeholder-shown findProPostcode" data-mz-value="projectZipcode" type="text" maxlength="5" required="" aria-label="Enter Zip Code"></div><div class="findBtn no-padding"><button class="find-pro primary aceRed" style="height:40px;line-height:normal">Find a Pro!</button><button type="button" class="back-change back-btn">Back</button></div></div><div class="hmm-zip-error"><p class="error hide">Please enter a Zip Code.</p><p class="invalid hide">Handyman Service is currently not available in your area.</p></div></form></div><div class="clear-float"></div></div></div></div></div></div><script src="//cdn-tp3.mozu.com/24645-37138/scripts/vendor/require.min.js?theme=~69616~71516&cacheKey=32c203c67b18e606f3d1e86ac3061ffd"></script><script async src="//cdn-tp3.mozu.com/24645-37138/scripts/react/dist/common.js?theme=~69616~71516&cacheKey=32c203c67b18e606f3d1e86ac3061ffd"></script><script crossorigin async src="//cdn-tp3.mozu.com/24645-37138/scripts/react/dist/megaMenu.js?theme=~69616~71516&cacheKey=32c203c67b18e606f3d1e86ac3061ffd"></script><link rel="stylesheet" type="text/css" crossorigin href="//cdn-tp3.mozu.com/24645-37138/stylesheets/react/dist/megaMenu.css?theme=~69616~71516&cacheKey=32c203c67b18e606f3d1e86ac3061ffd"><script type="text/javascript">(function () { var csScript = document.createElement('script'); 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